651 to 675 of 774 SLA Jobs

Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and ...

from change design and estimation through to development, testing and deployment Own defect resolution end-to-end, coordinating triage, prioritisation, routing and resolution within SLA, with root causes fixed so issues do not recur Support ISO 27001 and Cyber Essentials Plus compliance activity with the Head of IT – tracking remediation … business predictably, with timely reporting into local and wider business governance to ensure the picture is always clear Defects are resolved quickly, within SLA and with control to ensure first time resolution and recurring issues are the exception Compliance actions are closed promptly and evidenced ...

from change design and estimation through to development, testing and deployment Own defect resolution end-to-end, coordinating triage, prioritisation, routing and resolution within SLA, with root causes fixed so issues do not recur Support ISO 27001 and Cyber Essentials Plus compliance activity with the Head of IT – tracking remediation … business predictably, with timely reporting into local and wider business governance to ensure the picture is always clear Defects are resolved quickly, within SLA and with control to ensure first time resolution and recurring issues are the exception Compliance actions are closed promptly and evidenced ...

Penetration Testing and other services; • Support the QA process to ensure high quality client reports are delivered in accordance with applicable Service Level Agreement (SLA); • Any other appropriate job duties in line with the associated skill and experience of the post holder. SKILLS AND EXPERIENCE REQUIRED • Proven industry experience ...

resources across development, testing, DBA, Scrum Master, and other technical streams. The role will be responsible for service governance, stakeholder management, KPI/SLA performance, operational excellence, and continuous improvement.Key ResponsibilitiesOwn end-to-end service delivery for the Application Management Services engagement.Lead, manage, and coordinate a cross-functional team … reporting tools.Experience in continuous improvement, automation, Lean, or operational excellence programs.Experience managing enterprise applications and customer-facing managed services.Key Success MeasuresConsistent achievement of contractual SLA and KPI targets.Improved application availability, service stability, and customer satisfaction.Reduction in repeat incidents, backlog, resolution time, and operational risks.Effective delivery of continual service improvement initiatives.Accurate ...

We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong customer service experience with clear communication, experience with ...

work through complex commercial negotiations. Can build strong relationships with named suppliers. Can produce and analyse appropriate Group statistics/KPI's/SLA's and customer reporting where required. Can suggest and implement process improvements. Can work across multiple geographies to support Group wide process. Performance indicators Ensure department … meets SLA, KPI and contribution targets. Support key customer contracts to maintain and improve contribution. Maintain & improve stakeholder satisfaction levels. Understand and adhere to GTS policies and procedures. Demonstrate strong data analytical skills using excel and Computacenter systems. What you'll needSkills and Experience neededA willingness to learn ...

escalation processes as appropriate Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying root causes of reoccurring incidents, assisting in implementation … findings, as part of continuous improvement cycle Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA Support with monitoring and alerting across restricted secret & above networks Responding proactively to alerts & implementing threshold and health-based remediation actions Monitor and optimise network ...

coaching, performance management, metrics-driven execution, and cultivating a consultative support approach that helps customers maximize the value of the platform. The Manager ensures SLA adherence, operational efficiency, and continuous improvement across the team, while partnering with cross-functional leaders to upscale systemic issues and drive product and process enhancements. … cultural alignment. Foster a positive, collaborative, accountable, consultative support culture focused on customer success. Operational & Performance Management Monitor and report on key support metrics (SLA, FCR, CSAT, backlog, productivity). Ensure work is prioritized effectively and support queues are consistently managed. Implement QA reviews to ensure adherence to support standards ...

limited to: Supporting internal staff over 2 sites on a weekly basis Receiving and handling requests for service, following agreed procedures and SLA’s, accurately and to a high-quality originating from our portal, telephone, and face to face. Logs incidents and service requests and maintains relevant records: Identifies … Liaising with 2nd and 3rd line support teams and 3rd party/vendor support teams Escalating calls where necessary, monitoring 2nd and 3rd line SLA’s Maintain the IT asset register You will be required to travel to other offices as and when required Support hours are currently ...

professional teams such as Resource Planning, Quality & Training, and Ops Support to ensure aligned operational plans are met. Your mission will be to achieve SLA’s, KPI’s, and commercial performance while ensuring excellent quality services, customer outcomes, and business objectives. This role will be reporting into the Senior Operations … delivering quality services. Embrace and lead the implementation of new technologies to add value and enhance customer experiences. Achieve and exceed SLA’s and KPI’s through motivation and direction of Team Managers. Support the Quality Management framework and ensure all Financial Regulatory requirements are met. Ensure future skills needs ...

Position: ICT Technician - Must Drive Location: Swindon Salary: £28k - £32k plus Benefits Our client are looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract life ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimizing revenue generation across the mobile infrastructure portfolio. What You’ll Be Doing Develop and implement strategies to optimize contract lifecycle ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract lifecycle ...

desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely ...

through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data ...

focused culture. Incident, Problem & Change Management Governance Own Incident Management lifecycle and governance of Problem and Change processes. Ensure effective triage, escalation, ticket hygiene, SLA compliance, and operational KPIs. Drive continuous improvement in incident handling and classification. Major Incident Coordination Coordinate Major Incident processes and bridge calls with Service Desk … communication standards, approve formats, prepare Post‐Incident Reports, and track corrective actions. Enhance the Major Incident framework continually. Reporting, Performance & Continuous Improvement Manage monthly SLA and incident reports ensuring accuracy and contractual alignment. Analyse trends and incidents to drive service improvements and update operational standards. Experience 3 years leading distributed ...

decisions, and outcomes are effectively managed. Risk, Issue & Compliance Management Manage portfolio risks, issues, and compliance requirements across the WDA landscape. Ensure adherence to SLA/KPI commitments and relevant governance frameworks. Escalate risks proactively and provide leadership with timely visibility and recommendations. Monitor vendor performance against SLAs, KPIs, contractual … program management, with certifications such as ITIL 4, Prince2, Prince, Agile, or similar global IT frameworks. Familiarity with vendor management, contract awareness, and SLA governance. Strong track record in cross-functional leadership, collaborating across Procurement, Legal, Finance, Business Units, and Portfolio Owners to align strategy and execution. Strong understanding ...

potential business impact Ensure the organisation's risk appetite is understood and applied, and confirm all suppliers meet patch management requirements tied to SLA/KPI obligations Analyse and escalate risks from SLA/KPI shortfalls, feeding into the Governance, Risk, and Compliance structure Oversee the development, maintenance, and continuous ...

build automation that removes manual effort from performance tracking and reporting Identify and act on emerging delivery risks – delays, lost-in-transit spikes, SLA slippage – before they hit customer experience Hold partners accountable to SLA targets, building a clear escalation and resolution process for underperformance Support or co-lead cross ...

This role will build the relationship with the customer account from bid proposal, defining clear strategic outcomes, through to creation of the Service Level Agreement or Letters of Understanding and then manage the ongoing relationship by regular contact, further business development, and professional resolution of any issue arising. Main duties … This role will build the relationship with the customer account from bid proposal, defining clear strategic outcomes, through to creation of the Service Level Agreement or Letters of Understanding and then manage the ongoing relationship by regular contact, further business development, and professional resolution of any issue arising. About ...

access and application data tasks under supervision, learning the full trade lifecycle from order entry through to clearing and settlement in a fast-paced, SLA-driven environment. This is first and foremost a client-service role, a genuine desire to help clients matters more than any particular background, and technical … with any client visits, feedback, and follow-ups, ensuring accurate records are maintained. Functional and Technical Support Provide first-line support, resolving issues within SLA and escalating to second- or third-line teams where required, ensuring full audit trails are maintained in the service desk tool. Log and track ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute in depth technical activity. Influencing the direction of activities/plans and providing technical insight and guidance to others. … monitoring and management tools. Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Set yourself apart ITIL qualification desirable. Full clean driving license ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA's. Key Responsibilities: o Plan and execute in depth technical activity.o Influencing the direction of activities/plans and providing technical insight and guidance … monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements.o Ability to deliver against deadlines and agreed SLA targets.o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart:o ITIL qualification desirable.o Full clean driving ...