701 to 714 of 714 SLA Jobs

Your role The Lead Engineer directs daily the Operations Site Team its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all More ❯

design guidance and process change initiatives • Engage stakeholders across Design, Engineering, Delivery & Programme functions • Champion automation and digital transformation in design processes • Manage design queries, concessions, and compliance with SLA • Influence strategic decisions through data insights and KPI analysis 📚 What You’ll Bring • Expert telecoms design/engineering knowledge • HND or higher in M&E, Civil, Electronic or Telecommunications Engineering More ❯

ambition to drive and deliver even more value to our customers. Our Customer Success team already operates at an exceptional standard, responding to client needs within a one-hour SLA, providing best-in-class training sessions, and consistently exceeding expectations. Now, we're looking to raise the bar even higher: enhancing quality, designing new playbooks, and shaping a world-class … that keep Success performance high and relevant Customer Support Build scalable support processes with fast, responsive triage and clear escalation routes Track, meet, and report on our 1-hour SLA for key support channels with our customers Launch feedback loops and surveys to continuously improve experience and insight Which skills/traits contribute to your success? You care deeply about More ❯

abilities: You can juggle multiple priorities with ease. Highly desirable skills that will set you apart: IT Operational Support Project & Risk Management Reporting and analytics (including Pivot Tables) KPI & SLA Administration IT Governance & Compliance IT Security If you're looking for a role where your organisational prowess genuinely makes a difference, we'd love to hear from you. More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

work on site. Complete assigned tasks appropriately and safely. Ensure tasks are completed with proper H&S awareness and implementation. Maintain awareness of and comply with contractual KPIs/SLA's. Keep the Computer-Based Maintenance system (e.g., Maximo) updated, closing out tickets with accurate data. Operate the Permit to Work System per BGIS and client procedures. Perform any other More ❯

new queries per day, while the overall backlog sits at around 60 queries - with the aim of bringing the backlog to 0 tickets and a steady improvement on the SLA for new tickets received. This is a digital role that requires a digitally skilled t-shaped person. A T-shaped person is someone who has deep skills in one area More ❯

new queries per day, while the overall backlog sits at around 60 queries - with the aim of bringing the backlog to 0 tickets and a steady improvement on the SLA for new tickets received. This is a digital role that requires a digitally skilled t-shaped person. A T-shaped person is someone who has deep skills in one area More ❯

control checks • Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy. • Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue. • Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees. • Demonstrate Ownership by reviewing process documentation More ❯

calls and defects. * Provide innovative solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all records and certification for the More ❯

senior stakeholders on onboarding and delivery requirements. Build and maintain a comprehensive Partner Guide to support external stakeholders with onboarding, delivery standards, and best practices. Monitor approval workflows, track SLA compliance, and escalate risks proactively to internal teams. Collaborate with internal departments such as video platform operations, go-to-market teams, and content licensing to resolve technical and process-related More ❯

Our Vision: Continue to be the leading UK mobile infrastructure services company. Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart. We are at an exciting time in our More ❯

If you don't think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we're looking for candidates that are particularly strong in a few areas, and have More ❯