701 to 725 of 760 SLA Jobs

vendor best practice, following defined processes and procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision … place and aligned to business requirements. Providing periodic reporting and management information on infrastructure delivery initiatives, operational KPIs and budget management. (including KPIs such as uptime, incident response times, SLA adherence, and project delivery metrics) What we'll expect from you Extensive experience as a Senior infrastructure Engineer in a colleague centric, multi-site businesses Previous experience working in mixed More ❯

vendor best practice, following defined processes and procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision … place and aligned to business requirements. Providing periodic reporting and management information on infrastructure delivery initiatives, operational KPIs and budget management. (including KPIs such as uptime, incident response times, SLA adherence, and project delivery metrics) What we’ll expect from you Extensive experience as a Senior infrastructure Engineer in a colleague centric, multi-site businesses Previous experience working in mixed More ❯

vendor best practice, following defined processes and procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision … place and aligned to business requirements. Providing periodic reporting and management information on infrastructure delivery initiatives, operational KPIs and budget management. (including KPIs such as uptime, incident response times, SLA adherence, and project delivery metrics) What we’ll expect from you Extensive experience as a Senior infrastructure Engineer in a colleague centric, multi-site businesses Previous experience working in mixed More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services. The Responsibilities * You will oversee the configuration … and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The Requirements * Security (SC Clearance) or able to achieve. * Proven experience in a 3rd line support or senior mobile More ❯

Fourteen IP is a specialist Voice and Data Solutions provider focused on providing service, support, and solutions for the Hospitality industry right across the UK, Europe, the Middle East, and Africa. They work with best-of-breed partners such as More ❯

Business Development Director - Parking & Healthcare APCOA Hybrid Working £95,000 Per annum including a car allowance + bonus We are seeking an experienced and results-driven Business Development Director to lead our efforts in acquiring new business within the Healthcare More ❯

Job Title: Airtable Support Engineer Location: London, England (Hybrid 3 days in office at either 22 Bishopsgate, EC2N 4BQ or 1 Battersea Power Station, SW11 8BZ) Job Type: Contract (Inside IR35) Duration: 6 Months Job Summary: Join Tata Consultancy Services More ❯

early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as … large , multi-functional customer support team (40+). Proven leadership in a service desk or technical support environment. Passion for developing people - especially mentoring younger team members. Skilled in SLA/KPI management, reporting, and quality assurance. Exceptional communication, organisation, and problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant More ❯

early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as … large , multi-functional customer support team (40+). Proven leadership in a service desk or technical support environment. Passion for developing people - especially mentoring younger team members. Skilled in SLA/KPI management, reporting, and quality assurance. Exceptional communication, organisation, and problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant More ❯

be our enterprise clients' dedicated point of contact, ensuring they gain maximum value from our data-driven software solutions. You will be responsible for customer retention, issue resolution oversight, SLA performance and the proactive development of client relationships across key accounts. You'll collaborate closely with product, engineering, QA, support and commercial teams to deliver a seamless customer experience and … ensure the long-term success of each client relationship. Key Responsibilities: Customer success & relationship management SLA, support & commercial oversight Issue escalation & advocacy Insights & product feedback Requirements: Significant experience in customer support, account management or technical delivery for B2B software or infrastructure Experience in managing enterprise or critical accounts with responsibility for retention, support and value realisation Strong understanding of service … models, incident management, SLA frameworks and support cost control Excellent communication and stakeholder engagement skills, including presenting to senior client leadership Ability to coordinate cross-functional teams and prioritise work based on customer impact and urgency Comfortable with technical concepts and data-driven platforms (e.g. integrations, modelling tools, dashboards) Degree in Engineering, Computer Science, Business or a related field is More ❯

Shift Engineer, Data Centres page is loaded Shift Engineer, Data Centresremote type: On-sitelocations: Slough, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ461223 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies More ❯

Junior DevOps Engineer Company Overview: Planixs is a leading provider of real-time cash, collateral, and liquidity management solutions. Our innovative technology empowers banking and financial institutions to optimize operations, reduce risk, and make data-driven decisions. As the industry More ❯

Junior DevOps Engineer Company Overview: Planixs is a leading provider of real-time cash, collateral, and liquidity management solutions. Our innovative technology empowers banking and financial institutions to optimize operations, reduce risk, and make data-driven decisions. As the industry More ❯

Junior DevOps Engineer Company Overview: Planixs is a leading provider of real-time cash, collateral, and liquidity management solutions. Our innovative technology empowers banking and financial institutions to optimize operations, reduce risk, and make data-driven decisions. As the industry More ❯

Junior DevOps Engineer Company Overview: Planixs is a leading provider of real-time cash, collateral, and liquidity management solutions. Our innovative technology empowers banking and financial institutions to optimize operations, reduce risk, and make data-driven decisions. As the industry More ❯

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only | ASAP Start - 19th Dec 2025 Mileage + Parking Claimable | Field-Based (Southampton/Bournemouth) To apply, email: (see below) THE OPPORTUNITY We're looking for More ❯

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only | Contract: 3rd Nov - 19th Dec 2025 (+ possible extension) | £140 per day Inside IR35| Mileage + Parking Claimable | Field-Based (London, RG/OX Area More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

management and direction to the Service Desk team in pursuit of service excellence. Analyse the service desk systems and performance data ensuring the service and delivery meets or exceeds SLA for incident, problem, and change. Ensure the team are effective and adequately trained in investigating, identifying, diagnosing, and resolving Incidents related faults and escalating to 3rd parties where necessary. Monitor … of KPI's and reporting, identifying and coaching team members in attainment of performance. Own the creation and development of effective organisational procedures, policies, and practices to deliver against SLA and to industry best practices such as ITIL. Pursue and lead the effective identification, analysis, and escalation of problems - owning them through to resolution, reporting effectively to stakeholders. Ensure the … attainment of SLA in delivering effective request fulfilment. Ensure that staff are trained to meet the demands of service in the pursuit of operational excellence. Implement appropriate methods of feedback for customer and supplier satisfaction. Service Desk Manager - Leeds (Hybrid) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what More ❯

network monitoring of alarms and traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures Taking immediate corrective action to More ❯