701 to 725 of 773 SLA Jobs

defining, governing, and continuously improving the service-level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver … data governance, client-service excellence, and operational oversight to drive high-quality, timely, and reliable service monitoring for BNYs global custody clients. Key Responsibilities SLA Strategy, Governance & Operating Model Define and maintain the end-to-end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements. Embed ...

environments specific to your role. Act as a point of contact for all customer queries and escalations Monitor calls to ensure all contractual SLA’s are met. Liaise with internal teams to ensure productivity to achieve said SLA’s Develop good working relationships with internal teams Escalate any concerns regarding ...

writing skills. Experience of enterprise monitoring systems Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA’s. Operational Provide project support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks … Ensure that the BAU service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes ...

leadership for Service Desk Analysts. Conduct regular 1-2-1 meetings. KPI & Service Performance Managemen t Monitor and report on Service Desk KPIs, including: SLA Achievement Joiners, Movers & Leavers Ensure all new starters requests are completed accurately and within agreed timescales. Coordinate system access, hardware provisioning, and onboarding activities. Continuous … base content. Experience, skills, and qualifications Previous experience supervising an IT Service Desk Strong understanding of I.T. Service Management (ITSM) principles Experience working with SLA and KPI-driven environment Proven ability to lead, coach, and motivate technical support teams. Click link below for the full job description: Click here ...

project lead between our internal technical teams (HK/DevOps, TW/Engineering) and the UK-based AWS account management vendor/contractors. SLA & Performance Tracking Supervise and hold the vendor accountable for day-to-day AWS account management, technical deliverables, SLA adherence, and incident resolution. Bridge Time-Zone & Cultural ...

issue resolution, supplier escalation, and failure response frameworks. This role ensures regional suppliers and internal supply chain capabilities meet operational uptime, compliance, and customer SLA requirements while supporting global standards and adapting them to EMEA country, site, and regulatory requirements. This is a supporting function, accountable for commercial structure, supplier … models, including: Quarterly Business Reviews (QBRs) and Strategic Business Reviews (SBRs).* Define and track KPIs across: availability and uptime, response and recovery times, SLA compliance, quality and service delivery.* Drive continuous improvement with suppliers, leveraging performance data, benchmarking, and contractual levers.* Ensure transparent reporting, issue escalation, corrective action ownership ...

sources across markets. Assess, monitor, and enhance service level agreements (SLAs), ensuring compliance and continuous improvement. Oversee preparation and delivery of detailed product/SLA level reporting, presenting actionable insights to technical and non-technical stakeholders. Identify opportunities for service enhancement, process optimization, and risk mitigation, driving adoption of best … Snowflake. Foundational knowledge of probability and statistics. Experience managing multiple projects and priorities with attention to detail and accuracy. Experience in service level management, SLA reporting, or similar roles within technology-driven environments. Bachelors degree in a STEM field. Advanced experience with visualization software, preferably Tableau. In-depth knowledge ...

Shelf operations, including planned market requests and always-on optimisation, partner coordination, standards adoption and performance improvement. Own regional operational performance, including execution quality, SLA performance, workflow effectiveness, adoption and relevant Websites/Digital Shelf KPIs, while markets retain accountability for local commercial outcomes. Lead regional agency and delivery partners … related roles. Demonstrable experience coordinating execution across multiple markets using standardised processes, tools, templates and workflows. Strong operational leadership experience, including intake management, prioritisation, SLA tracking, issue resolution and escalation. Experience working with global standards and governance while translating market requirements into scalable execution plans. Strong understanding of website operations ...

developing the technical team Conducting one-to-ones and appraisals, as well as supporting recruitment and onboarding Taking ownership of service delivery and ensuring SLA commitments are achieved Managing workloads and allocating engineering resources across support and project requirements Acting as a senior escalation point for complex technical issues Remaining … Support, Managed Services, Managed Service Provider, MSP, Service Delivery, IT Projects, Technical Support, Infrastructure, Microsoft 365, Microsoft Azure, Modern Workplace, Kaseya, Autotask, PSA, RMM, SLA, Middlewich, Cheshire, Crewe, Northwich, Winsford, Knutsford, Sandbach. ...

KPMG, Xoserve, Gemserve Driving effectiveness (compliance with industry & ESG processes) and efficiency of service delivery, with specific focus on: Process Improvement & Automation. Managing to SLA - driving a 'zero service credit' culture throughout Efficiency improvements year on year in Productivity, Efficiency & Effectiveness Customer retention through excellent quality of service delivery … software industry releases into Production service Ensure team 1-2-1s and coaching are completed Attendance Management to staff contractual hours at SLA thresholds, managing work peaks and troughs effectively and minimizing any requirement for overtime Performance Management to maintain productivity Training and Development Plans to encourage staff personal ...

Category teams as required potentially dedicating up to half your time to cross-functional collaboration within the wider procurement community. Manage supplier relationships through SLA/KPI performance monitoring; resolve disputes effectively while mitigating commercial risks. What you bring: Your proven track record in technology procurement will enable … application of Procurement Act 2023 legislation within various contracting models. Proven ability to manage complex contracts including dispute resolution; experience working with suppliers through SLA/KPI performance frameworks. Excellent networking skills combined with strong stakeholder engagement capabilities at all organisational levels from front-line leaders to senior executives. Commercial ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of support colleagues. You'll be the main escalation point for complex issues, responsible for team performance and development … improvements. The role sits within the Customer Care management team and contributes directly to department objectives. Key Responsibilities Manage service desk operations and ensure SLA compliance across first and second-line support Provide escalation support for complex technical issues, including networking queries Line manage and develop colleagues across first ...

managing and developing the technical team Conducting regular one-to-ones and appraisals, alongside recruitment and onboarding Taking ownership of service delivery and ensuring SLA commitments are achieved Allocating technical resources across support and project requirements Monitoring operational KPIs and implementing service improvements Acting as a senior escalation point … Support Manager, IT Operations Manager, IT Services Manager, Managed Service Provider, MSP, Managed Services, IT Support, Service Delivery, Technical Support, IT Infrastructure, IT Projects, SLA, RMM, PSA, Kaseya, Autotask, Microsoft 365, Azure, Middlewich, Cheshire, Crewe, Northwich, Winsford, Sandbach, Knutsford. ...

Energy to provide an efficient and flexible response to industry issues, to maintain levels of service delivery and client satisfaction Support the achievement of SLA and service delivery through identifying product enhancements, automation opportunities, and process improvements. Identify, design and develop new Service Opportunities Provide operational advice, guidance and consultancy … Energy to provide an efficient and flexible response to industry issues, to maintain levels of service delivery and client satisfaction Support the achievement of SLA and service delivery through identifying product enhancements, automation opportunities, and process improvements. Identify, design and develop new Service Opportunities Provide operational advice, guidance and consultancy ...

Why Technology at loveholidays? At loveholidays - we trailblaze together . Were on a mission to open the world to everyone, giving our customers unlimited choice, unmatched ease and unmissable value for their next getaway. Our ...

resolving issues before they reach viewers. The team sits at the intersection of Engineering, Content Operations, Live Operations, and Advertising — owning escalation paths, SLA frameworks, and high-visibility launch support. Beyond incident response, TechOps invests in automation and tooling to reduce toil and scale with the platform. As Roku … operational reportingMonitoring ad delivery, CDN infrastructure, live feeds, and content pipelines to identify and triage issues before they impact viewersSupporting escalation paths and SLA frameworks for high-visibility incidentsContributing to automation and tooling initiatives to reduce manual toil and improve operational efficiencyLeveraging AI tools and emerging technologies to enhance troubleshooting ...

Systems Administrator Full-time/Permanent Staffordshire £26,230 + eligibility for annual company performance bonus Systems, Data & Innovation. Helping Business Work Smarter. Are you an organised and analytical administrator with an interest in systems ...

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. Performance tuning and optimization-Analyse system performance data, coordinate findings on system ...

site IT support in a high-profile environment. You will act as escalation point, drive service performance, and coach engineers to maintain SLA compliance and strong end-user experience. Lead a small team, manage workload, and collaborate with customer IT and resolver groups to ensure timely resolution and continuous improvement. ...

development and delivery of day-to-day management of the Quality Assurance programme for x-ray equipment within the Trust and Service Level Agreement customers. Providing routine quality assurance, performance assessment, auditing in support of x-ray equipment. This involves high precision, complex measurements and safe use of radiation. Acceptance … testing of new radiological physics installations across the Trust and for Service Level Agreement customers. Day to day troubleshooting of x-ray equipment across the Trust and for Service Level Agreement customers. Contribute to the development, use and maintenance of software applications support in support of the clinical ...

three-layer Snowflake architecture: RAW STAGING MART Build and maintain domain MARTs (operations, call center, finance, workforce, marketing) using dbt - grain, ownership, SLA, and data contracts defined per MART Own Snowflake RBAC - Domo read-only on MART, AI scoped to mart.ai_features, row-level policies and masking applied where needed … cost management are demonstrated Direct Snowflake experience - schema design, warehouse management, RBAC, query optimization, task scheduling; SnowPro Core preferred Domain MART design - grain, SLA, ownership, and data contracts a small team can maintain Pipeline monitoring and observability - SLA definition, drift alerting, and incident response before business users are impacted; experience ...

standards across all lines of business. 5. SLO/SLI Governance Define and document SLIs/SLOs for all customer-facing services. Provide monthly SLA adherence reporting for top-tier clients. Serve as the internal expert and final approver on new SLA commitments. 6. AI-First Operations Drive AI-first ...

with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Act as a knowledgeable point of technical escalation, with the ability to break down technical information into clear communications for non/less-technical … rota. Remain forward-looking, seeking opportunity to streamline operations by shifting to proactive over reactive approaches to resolution. Adhere to LIMA’s operational SLA/KPI metrics, setting the standard for junior members of the service desk. Create, peer-review, and identify missing pieces of documentation and/or knowledge ...

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...