people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT ServiceDelivery Management will join the newly created IT Service Management function, will own the day-to-day execution of ServiceDelivery … of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across Service Management, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a … collaborative and effective approach to both ServiceDelivery and Major Incident Management. The Sr. Manager, Global IT ServiceDelivery Management will develop and embed processes throughout Technology Services that focus on delivering service excellence to our Brambles users, this will include the delivery of more »
ServiceDelivery Manager (SC Cleared) Duration: Minimum 6 months Rate: £450.00 per day inside IR35 Location: Central London (On-site) Job Description: We are seeking a highly experienced ServiceDelivery Manager who holds current SC Clearance to join our team for a minimum 6-month contract … assignment. As a ServiceDelivery Manager, you will be responsible for managing a small servicedelivery team to ensure the seamless provision of services to our esteemed government end client. Key Responsibilities: Oversee the delivery of services to meet the client's requirements and expectations. … Manage a small servicedelivery team, providing guidance, support, and direction. Develop and maintain strong relationships with the government end client and other stakeholders. Ensure compliance with contractual agreements and service level agreements (SLAs). Monitor service performance, identify areas for improvement, and implement corrective actions more »
Islington, London, United Kingdom Hybrid / WFH Options
Context Recruitment
ServiceDelivery Manager - IT Managed Service Provider Hybrid working London ServiceDelivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional ServiceDeliverymore »
North London, London, United Kingdom Hybrid / WFH Options
Context
ServiceDelivery Manager - IT Managed Service Provider Hybrid working London ServiceDelivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across … sites, delivering IT and Consulting services to businesses across London and the South. Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME's in the Accountancy and Professional Services sector. They are one of the highest calibre IT Service Providers … and their tech staff are some of the most competent in the business. They're going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they're now seeking an additional ServiceDeliverymore »
ServiceDelivery Manager ServiceDelivery Manager - Canary Wharf - London/1 day per week office based - to £75,000 plus bonus to 13%, annual salary review to 10% and great benefits! - Package to @£83,000 Global client has a great opportunity for a ServiceDelivery … team and the responsibilities include recommending what resources are needed. The ideal candidate for this role will have a 80/20 mix of ServiceDelivery and Security experience As a ServiceDelivery Manager you will prepare regular reports to Program Office and stakeholders on performance … external vendors of security solutions and the IT security teams in Japan, North America and Asia. You will demonstrate a robust knowledge of global servicedelivery, an appreciation of the current cyber threats and security measures available. With at least 5 years of IT (ServiceDeliverymore »
Orchestrate Service Excellence as Head of ServiceDelivery Management (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record in Managed Services? If so, this could be the … perfect opportunity to lead the charge! A leading digital engineering and cloud transformation company is seeking an experienced and motivated Head of ServiceDelivery Management. In this pivotal role, you'll oversee the entire Managed Services lifecycle for their Oracle projects across the UKI & Europe region, ensuring clients … consistently receive top-notch experiences. Lead the Way in ServiceDelivery Management : Oversee servicedelivery from transition to ongoing support, driving continuous improvement. Set the vision for regional delivery, optimize processes, and cultivate a collaborative, high-performing team. Develop and implement servicedeliverymore »
The Associates are looking for an IT ServiceDelivery manager to undertake a permanent role with a brilliant organisation. The focus of this role will be to work very closely with and manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data … center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with MSP's and ideally showing the work with a small to medium sized MSP. Please … the company closes between Christmas and New Years and it does not come out of your 25 days leave. The spec below The IT ServiceDelivery Manager is responsible for overseeing the delivery of services provided by an external vendor to ensure that they meet or exceed more »
Employment Type: Permanent
Salary: £60000 - £65000/annum Excellent Benefits including bonus
IT ServiceDelivery Manager (Security Operations) | 2 days a week on site |Central London - £50k MSP management, Security Operations, Cyber Essentials, ISO (9001 and 2700) audits and governance. Key Skills: ServiceDelivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client … Relations | People Management The successful candidate will lead a service focussed approach to servicedelivery, monitoring, MSP and 3rd party management, based upon the ITIL process framework. Key Responsibilities: Deliver outstanding customer service, maintaining customer relationships, ensuring service availability, and addressing any customer concerns or … continuity of IT services, including SaaS and laaS solutions for both internal and external customers. Manage relationships with external third-party vendors and IT service providers, measuring their value and service availability against robust KPIs. Essential Experience: Possess advanced ServiceDelivery experience, relationship management and 3rd more »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
ServiceDelivery Coordinator Location: Bilsthorpe, Newark, NG22 8UA, UK Salary: Competitive + Benefits Contract: Permanent Contract Hours: Part time - 20 hours per week ServiceDelivery Coordinator - Benefits: A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a ServiceDelivery Coordinator to join our Customer Experience Team. ServiceDelivery Coordinator - The Role: To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. ServiceDelivery Coordinator more »
London, England, United Kingdom Hybrid / WFH Options
HireTalent - Diversity Staffing & Recruiting Firm
Title: IT ServiceDelivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced ServiceDelivery Manager to lead the servicedelivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and servicedelivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the servicedelivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and servicemore »
Grimsby, South Humberside, North East, United Kingdom
Lincolnshire Housing Partnership
As a Lead Digital Support Analyst, you will lead and manager the Digital Support Analyst Team ensuring an excellent people-centric digital support service experience for colleagues, customers, and stakeholders. We are really looking for an individual that has their customers at the heart of everything they do, and … can demonstrate a track record in delivering high quality customer service advice and digital support to colleagues and stakeholders face to face, remotely and over the telephone. There will be a requirement for the Lead Digital Support Analyst to be present in our Grimsby Office, at least 3 days … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »
Network IT is currently recruiting for a ServiceDelivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/… support offerings. The Role: This role is an excellent opportunity to build a career in ServiceDelivery Management, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within … the account for ServiceDelivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problem management, working more »
Please note this role is for a 12-month fixed-term contract** SThree are delighted to announce that we’re looking for a talented ServiceDelivery Engineer to join our wonderful team for 12 months. SThree is the only Global, Pure-play STEM Specialist and our vision is … Provider in the Best Stem markets. To support this Strategy, we plan to build a World Class Operational platform to support our ambitions. The ServiceDelivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting … line support for all IT products and services. taking ownership of Technology Support issues as they relate to specific sites as defined by the ServiceDelivery Manager. inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a more »
handled quickly, and the client is informed of what to expect every step of the way, also escalating issues to other members of the ServiceDelivery Team. Role Providing a first point of contact for customers through our helpdesk, be that via phone, email or chat Delight our … Quick and Helpful Experience Provide the Client with basic remote troubleshooting Use an in-house Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing and recording all work through our Ticketing System Make sure that Client Documentation is well maintained Split tickets that have several issues … resource to help deliver projects. either on site or remotely. When opportunities arise the Level 1 Technician may be required to help with project delivery Escalate tickets that require Senior Helpdesk Engineer support Communicate to the client the status of their ticket every step of the way, notify them more »
Rapidly expanding network MSP is looking to hire a Head of Network ServiceDelivery to lead the delivery of network solutions across a range of verticals covering WAN, LAN, WLAN, Firewall, SDWAN, Wireless, AI type solutions. This is a commercially focussed role where you will be responsible … for liaising and managed the customer relationship for larger solution delivery. Duties will also include monitoring, control and support servicedelivery; ensuring systems, methodologies and procedures are in place and followed. Work with the Account Managers, Sales Directors and Project teams to ensure impact of client and internal … projects is understood and factored into ServiceDelivery Lead a team of servicedelivery managers, leading high performing multiple teams to ensure operational delivery aligns with and achieves strategic vision. Providing feedback through mentoring and coaching on individual development, skills and training requirements within the more »
dnata Catering and Retail are seeking an experienced and dynamic IT ServiceDelivery Manager to oversee our shared services, manage or support relationships with Group IT significant local IT vendors, and support our businesses with IT-related tenders. The ideal candidate will be responsible for ensuring the delivery … with: Internal: Global Team, Group IT, IT Leads, Senior Management External: IT Suppliers/Vendors What’s the purpose of role: Ensuring the seamless delivery of high-quality IT services within our organisation Overseeing shared services, managing relationships with prominent local IT vendors, and providing essential support in IT … related tender processes Act as a bridge between internal stakeholders, internal services, and external vendors, ensuring that IT service requirements align with business objectives while maintaining adherence to service level agreements (SLAs) and key performance indicators (KPIs) Optimising IT servicedelivery processes and fostering innovation across more »
note this role is contracted for a 12-month fixed-term contract** SThree are delighted to announce that we're looking for a talented ServiceDelivery Engineer to join our wonderful team for 12 months. The ServiceDelivery Engineer provides 1st and 2nd line Support for … support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the ServiceDelivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in … and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the ServiceDelivery Manager Role may involve work outside of core hours including when travelling to other UK more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
Our established client is looking to recruit a ServiceDelivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the servicedelivery and service support processes deliver a 24/… availability of a customer booking service in an effective and cost-efficient manner. Duties: Assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans and targets. To increase market penetration and market share of company offerings & collections services To lead, develop and manage the ServiceDelivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and delivery of the internal and external customer support for the organisation Take more »
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT ServiceDelivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement more »
career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of ServiceDelivery Manager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced ServiceDelivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst developing … the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword, we are proud of cultivating more »
Job Title: ServiceDelivery Practitioner Location: Barrow-In-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £44,000 + dependant on skills and experience What you'll be doing: Ensure Service Acceptance/Transition for the Product Fulfilment function within IM&T Contribute to Service Acceptance of large SAP releases/Project deliveries and other tactical project deliveries on a variety of applications Champion Continual Service Improvement and Service Automation Minimise Service-Related Risks Your skills … and experiences: Essential: Experience of all aspects of ServiceDelivery ideally within a large organisation, and ideally experience of SAP, however, service acceptance around any other large scale applications considered Desirable: ITIL Practitioner Experience of use of industrial strength CMDBs (Configuration Management Database) and their application (e.g. more »
accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data. We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability … we see great examples of our values in action and challenge each other when we see these values being ignored. Job Description Own the Service Level Management architecture within Now Platform. You will also Provide technical thought leadership on how realise value from the implementation of Service Level … Management within the Now Platform Responsible for the design and delivery of Service Level Management within the NOW Platform Provide technical evaluation of demands against the IAG NOW service for Service Level Management Identify & assure all technical solutions will realise the intended business outcomes Evangelise & educate more »
ServiceDelivery Engineer Lechlade £30,000 - £35,000 Per Annum Our long standing client, leaders in their industry are looking for a ServiceDelivery Engineer to join their ever growing team! ServiceDelivery Engineer Roles and Responsibilities: Be the first point of contact for … customer’s position Precise and have attention to detail, meeting commitments and delivering continual improvement within communicated and well managed budgetary restrictions The ideal ServiceDelivery Engineer will: Knowledge of ITIL Service Management and process execution is a benefit Knowledge of Microsoft Windows client and server operating … plus bank holidays Jackie Kerr Recruitment is an independent agency that has been established for 27 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate’s requirements to ensure more »
Client: A leading cosmetic firm in the United Kingdom Job Title: Information Technology Service Desk Manager Location: London W1U 8ED, United Kingdom Job Description: We are seeking a dynamic and experienced ServiceDelivery/Support Manager to lead the servicedelivery and support desk for … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and servicedelivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically excellent, with a … strong background in IT support, IT infrastructure and service management, combined with project management skills and the ability to lead and inspire a team. Key Responsibilities: Lead the servicedelivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and more »
The ServiceDelivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth servicedelivery and customer satisfaction. The main duties of the ServiceDelivery Manager will include setting up incident management and high-severity incident … and following the incident management processes. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. Supporting any internal/external … or related field. ITIL certification is mandatory. Proven experience in a similar role, preferably in the banking or financial sector. Strong knowledge of IT servicedelivery processes and incident management frameworks. Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. Strong problem-solving and more »