role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. ROLE: Service Architect LOCATION: Remote (UK) CLEARANCE: Eligable for SC Clearance We are seeking a skilled Service Architect to join our dynamic team. As a … Service Architect, you will play a pivotal role in understanding and interpreting client requirements, and translating them into comprehensive service solutions. Your expertise in client engagement, service design, and ITIL practices will contribute to the seamless delivery of our services to clients across various sectors. Responsibilities: Engage … with clients to gather and understand their requirements, and translate these into clear statements of need. Utilize your expertise in technology solutions to design service bundles tailored to meet the needs of end-users, particularly in desktop and cloud services. Design service delivery, support, and management requirements more »
businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net. Role Summary: GTT’s Technical Management offering … customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based ServiceManagement structure to some of GTT’s most important Managed Customers. The Technical Manager will work on multiple client accounts and must have … and network audits. Job Scope: Interacts with Sales, Field and Central Operational teams to ensure highest quality in the delivery and support of customer service solutions. Duties and Responsibilities: Delivering Professional Services engagements in-line with an agreed scope to the acceptance of the client. Enhancing the client experience more »
have a knowledge of CICSO ICM based routing products and the underlying carrier architecture. The NHS 111 telephony platform, which underpins the NHS 111 service by delivering 111 calls to the correct provider and making the 111 number free to the caller, was awarded in November 2021. Work is … this new contract, which includes 119 and the National Pandemic Flu Service. The post holder will be responsible for all aspects of project and servicemanagement ensuring any projects and business as usual services are delivered in accordance with best practice guidelines and continuity of current service … Governance Support - Ensuring call trace requests from providers and other agencies are completed and returned in a timely manner Provide support for Major Incident Management Lead on the Change Management Everyday management of the national element of the NHS 111 and 119 telephony service inc Supplier more »
Configuration analyst, this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there Configuration Management Database (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and … optimisation of the CMDB with the aim of improving the overall IT servicemanagement capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and deliver your own initiatives. The role also involves making suggestions and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services more »
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Connexa Technology Limited
are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid relationships with … customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes. Create and document efficient operating procedures to ensure consistent team adherence … and optimize the use of servicemanagement tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act as the primary point of escalation for operational issues, working collaboratively with more »
Luton, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Connexa
are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid relationships with … customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes. Create and document efficient operating procedures to ensure consistent team adherence … and optimize the use of servicemanagement tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act as the primary point of escalation for operational issues, working collaboratively with more »
pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data to better meet the needs of citizens. With the ever … interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology. Main duties of the job This role is part of our Information Security & Business Continuity … Business Continuity & Disaster Recovery Plans, enabling us to respond to and recover from business continuity events - ensuring we can provide a safe level of service to the public during the event, and ensuring we can manage the recovery process and incorporating learning. About us At Moorfields, we provide more more »
for a team of second line engineers based at our Colindale site. The team is part of the wider End User Workspace, Hosting and ServiceManagement team which itself is part of the Technology Group at the UKHSA. The second line team at Colindale support colleagues both on … will also need to work with your team to ensure that ITSM functions are carried our responsibly. You will be involved in contributing to service improvements and updates. Our ideal candidate thrives in a challenging environment, is motivated by delivering results, and is comfortable with working under pressure. The … role requires a team player who has the motivation to maintain a solid service whilst constantly striving to improve both the technical and non-technical aspects of delivery. About us Job Title Lead Engineer Profession- IT ServiceManagement Directorate Technology Full Time equivalent - 37.5 hours No of more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
is technical, customer oriented and familiar with customer's messaging technologies (Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT ServiceManagement (ITSM) software (ServiceNow). This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication … skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals … Ensure integrity of project data, extraction, storage, processing, and analysis. Manage customer's Multimedia Message Manager (M3) systems to include routine maintenance, patching, account management, and troubleshooting Experience with interacting with customers to handle service inquiries and problems. Provide support for implementation, troubleshooting and maintenance of IT systems. more »
