226 to 250 of 457 Service Management Jobs

LGBTQ+ business community. Please do not contact the recruiter directly. JOB TITLE: IT Support Engineer - Second line TEAM: Asia-Pacific REPORTS TO: IT Service Manager LOCATION: United Kindom ABOUT ADAM SMITH INTERNATIONAL Adam Smith International (ASI) is a global advisory company that works locally to transform lives by making … ensure that staff across the Asia-Pacific region are supported by secure, reliable and scalable technology platforms. You will resolve escalated incidents from the service desk, deliver project work on endpoint and identity platforms, and travel periodically to support field offices and program teams across the region. The role ...

People Systems ecosystem is fully operational and integrated to support business needs. As Chair of the People Systems Governance Committee, you'll lead release management and governance processes, overseeing system changes across platforms to ensure they're rigorously evaluated and tested before deployment. Above all else, we're committed … deliver seamless day-to-day system support, overseeing reorganization events via manual or mass updates (iLoad/EIB), and ensure Workday and LMS service queues are allocated appropriately and end user SLA targets are met. Oversee the development and maintenance of training materials, participating in training in order ...

Workplace and End User Experience strategy , aligned with organisational and technology objectives Lead the transformation from traditional IT support to a proactive, experience-led service model Own the delivery of end-to-end user workplace services , including Service Desk, EUC Engineering, Endpoint Management, and Collaboration platforms Champion … user-centric performance metrics Lead, mentor, and scale a high-performing multi-disciplinary team Oversee suppliers, partners, and budgets , ensuring value, performance, and service innovation Act as a trusted advisor to senior stakeholders and business leaders , translating technology into measurable business outcomes What We're Looking For Proven leadership ...

Contract Project Manager - IT Service Transition Location: North East/Yorkshire Day Rate: Competitive We're looking for an experienced Contract Project Manager to lead a high-profile IT Service Transition as part of a wider transformation programme. This role sits at the heart of a move … take ownership of transition planning, supplier coordination, and readiness into BAU. What you'll be doing: Own and deliver the end-to-end service transition plan across multiple suppliers Manage transition waves, dependencies, milestones, risks and issues Coordinate incumbent and incoming suppliers within a structured SIAM environment Drive clear ...

Service Desk Analyst, youll be the first point of contact for technical support across DFS. Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. Youll bring together your technical … occasional weekend work involved. What youll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly and accurately ...

Manager to oversee and coordinate a team of IT Field Engineers supporting a large European retail estate. This role is responsible for scheduling, job management, and day-to-day operational delivery of break-fix services for EPOS systems across multiple retail sites. The successful candidate will … link between the Support Desk, Field Engineers, and wider stakeholders, ensuring service levels are consistently met. Key Responsibilities Manage and schedule IT Field Engineers across Europe, ensuring efficient deployment and coverage. Oversee break-fix maintenance of EPOS units across a large retail store network. Use Fieldmotion to manage jobs ...

private sector customers. The Role We are seeking a Senior Systems Support Engineer to support the operational delivery and maintenance of enterprise endpoint management and patching solutions across a large-scale corporate IT environment. The successful candidate will be responsible for maintaining endpoint management platforms, delivering software deployments … also involves root cause analysis, technical project delivery, and ensuring compliance across end-user environments. Key Responsibilities Ensure the availability and performance of endpoint management and software deployment platforms. Manage and maintain services including: Patch Management OS Provisioning Software Distribution Endpoint Configuration Develop and maintain operational processes relating ...

facing role, where you will be part of the successful team delivering a critical, Oracle Fusion solution. Beyond testing your tole will include stakeholder management (internal, external and 3rd party), escalation management, testing team management, testing strategy and end to end testing delivery. You must have experience … functional testing. Including usability, accessibility, performance, load, stress and endurance testing. Also, supplier security vulnerability, access control, infrastructure, compatibility and operational acceptance & service management testing. Skills: Team and stakeholder management Public Sector delivery Oracle SAAS exp (ideally Fusion) JBLE1 ...

between sites, giving you the opportunity to work across a diverse range of environments while building strong relationships with colleagues and users. Alongside leading service delivery, youll support and develop a team of technicians, manage workloads, and take ownership of key technologies or service areas. Youll work collaboratively … across Information Services to drive projects and continuous improvement, maintain accurate asset and service records, and ensure all incidents and requests are resolved within agreed service levels. Youll also deputise for the Campus IT & AV Manager as required. For details, please review the detailed role description. What Were ...

Data Analyst Location: Durrington, West Sussex - Hybrid working (attendance required for key stakeholder sessions) Rate: £400 per day (Umbrella) Reporting to: Service Design & Transition Lead We're looking for an experienced Service Data Analyst to support the definition and implementation of application and service criticality across … organisation. This is a high-impact contract role where your work will directly inform strategic decision-making, including service tiering, resilience planning (RPO/RTO), investment priorities and risk management. The Role You'll be responsible for collating, validating and analysing data from application workshops to establish a clear ...

Life on the team Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. Youll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast … paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career. What youll do As a Customer Delivery Manager, youll be responsible for delivering services into one of our large and complex customer accounts. Youll take ownership of service performance ...

supporting engineering groups to include IP Engineering, IT Engineering, RF Engineering, Cybersecurity, and other engineering teams. Duties include network monitoring, device commissioning, service activations, fault detection and resolution, problem dissemination, and performance reporting for IP, VoIP, and RF satellite services (data, voice, and video). The NOC Support Engineer … customer satisfaction. Identify, propose, and implement network and application enhancements. Utilize metrics and trend analysis to reduce MTTR and improve network performance. Support Knowledge Management, coaching, IT Service Management improvements, and customer reporting initiatives. Support Tier 1 and 2 teams with troubleshooting, escalation, and service restoration. ...

looking for a proactive and organised Service Co-ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast-paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable touch … high levels of customer service at all times! About the candidate The ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast-paced environment where ...

infrastructure initiatives across cloud, network, compute, storage, and security domains. This role requires a solid understanding of infrastructure technologies combined with rigorous project management discipline, strong documentation skills, and a proven ability to hold teams accountable within SAFe, Agile, and Hybrid delivery environments. Hands-on executor who will partner … across development, test, and production. Lead cutover planning and execution while minimizing operational impact. Ensure alignment with enterprise standards including security, compliance, and change management processes. Maintain accurate delivery tracking and documentation using tools such as Azure DevOps, ServiceNow, or MS Project. Provide regular, concise status updates to stakeholders ...

ensure solutions are delivered efficiently and transitioned smoothly into operational support. This is an excellent opportunity for someone with strong delivery leadership, stakeholder management and software project management experience. Key Responsibilities Lead the delivery of software development and integration projects. Manage multiple workstreams, priorities and delivery plans. Collaborate … change requests. Essential Skills & Experience Proven experience delivering software development projects from inception through to deployment and support. Strong hands-on project or delivery management experience within software delivery environments. Solid understanding of the Software Development Lifecycle (SDLC), including requirements gathering, design, development, testing, deployment and support. Experience coordinating ...

travel to either Edinburgh (Preferred), Bristol or Esssex as/when required, you'll be tasked with taking ownership of enterprise project and portfolio management platforms, with a strong focus on Primavera P6 and related project controls technologies. This is a key technical leadership role responsible for ensuring critical … important role in addressing platform obsolescence risks, supporting upgrade and enhancement programmes, and helping shape the long-term roadmap for enterprise scheduling and portfolio management capabilities. Key skills Proven technical expertise supporting Primavera P6 enterprise environments Experience with enterprise application architecture across application, database, and infrastructure layers Knowledge ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

support, and more. Our client, a leading London-based technology and managed services provider, is hiring an Automation Engineer to help drive innovation across Service Desk operations and IT automation. This is an opportunity to join a business that is transforming enterprise connectivity, managed IT, and cybersecurity services through … model. With a strong reputation for technical excellence, operational quality, and customer experience, the organisation continues to invest heavily in automation, infrastructure, and modern service delivery. As an Automation Engineer, you’ll play a key role in improving operational efficiency, streamlining support processes, and enhancing the end-user experience ...

increasing system efficiencies and lowering the human intervention time on related tasks Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability Work with vendors and other technical personnel for problem resolution Lead team … other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions, Desired Qualifications: Familiar with Enterprise Content Management principles and practices Strong verbal ...

Capgemini Government Solutions (CGS) LLC is seeking an ITSM Problem Manager to lead enterprise problem management and eliminate recurring incidents through root cause analysis and continuous improvement. This role partners across ITSM and Cybersecurity to improve service reliability, reduce risk, and deliver actionable insights to leadership. Job Responsibilities … ITSM Problem Manager, you will: Own the end-to-end Problem Management lifecycle (identification, RCA, remediation, closure) aligned with ITIL Lead Root Cause Analysis (RCA) and Post-Incident Reviews (PIRs) for high-severity and recurring incidents Establish and maintain problem management governance, standards, and processes Partner with Incident ...

prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing … deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support. Coordinate shift schedules and allocate resources ...

prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing … deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support. Coordinate shift schedules and allocate resources ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

customers in Derby. Supporting a large and dynamic user base, you will play a key role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction.This is a hands-on role requiring strong technical capability … considered. The role also requires working 5 days per week onsite, so please bear this in mind when applying. What youll do Service Delivery Provide onsite support for incident resolution and service requests in line with agreed SLAs. Deliver Tech Bar support, offering face-to-face assistance, guidance ...

Team Leader for an initial 6-month contract. This is an excellent opportunity for a people-focused IT leader who enjoys developing teams, driving service excellence, and ensuring the smooth day-to-day operation of IT services. As Team Leader, you will be responsible for leading and supporting … team of IT professionals, providing guidance, coaching, and operational oversight to ensure a high standard of service delivery. Acting as a key point of contact between the IT team and the wider business, you will help create a collaborative, customer-focused environment while supporting the effective delivery ...