226 to 250 of 501 Service Management Jobs

IT Asset Management Analyst Hybrid – Peterborough – 2 day per week onsite. Contract – 6 Month rolling 37.5 hours per week – Monday to Friday Day Rate - Inside IR35 - £160- £200 per day (DOE with Asset Management) We are looking for an IT specialist to join a large MSP working as … an IT Asset Management Analyst. The role is Urgent so he ability to start ASAP would be advantageous. The primary function of the role is to assist the Senior IT Asset Management Analyst with the operation of Asset Management function. Key responsibilities: Accurate data entry into customers … a long-term basis. Perform verification and audit to validate content and initiate corrective actions as required. Qualifications: Experience of working with a Configuration Management Data Base (CMDB) and working with asset information. Some knowledge of IT Service Management and how Asset Management interacts with the more »

Duties include: servicing and repairing a variety of forklift trucks and warehouse equipment. Role Great starting salary - Minimum £15,510 - Rising with age and service Hands on learning - working on a wide range of premium handling equipment Supportive technical environment Assigned mentor for each apprentice Brand new toolbox and … into full-time employment with the group as an engineer upon course completion Following this, there are a number of avenues for: sales, contract management, service management or office-based support positions. Apprenticeship Standard Lift truck and powered access engineering technician (level 3) Training Provider F-TEC more »

Carry out safety checks Identify problems using tools, a laptop or hand-held computer Great starting salary - Minimum £15,510 - Rising with age and service Hands on learning - working on a wide range of premium handling equipment Supportive technical environment Assigned mentor for each apprentice Brand new toolbox and … full time permanent employment with the group as an engineer upon course completion. Following this there are a number of avenues into: sales, contracts management, service management or office based support positions. Apprenticeship Standard Lift truck and powered access engineering technician (level 3) Training Provider F-TEC more »

demand as part of a product backlog. • Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX and that Tech continuity plans are in place for all business-critical products. … Change & Release management: Manage change activity, including Software as a Service delivered change, into the production service in a compliant and efficient manner. • Integrations: Ensure data passing from upstream/downstream systems through integration is efficient, accurate and secure. This also include engineering and building drill-down … policies and processes regarding protection of sensitive data. Qualifications and skills Essential • Extensive experience with technical solutions supporting Compliance functions (e.g. Third Party Risk Management, Privacy, Whistleblower tools, Risk Management, Legal Operations tools) & related systems configuration and IT project management, system consulting & business analysis. • 10+ years of more »

for a hard-working individual who is enthusiastic and committed to delivering exceptional patient care. The postholder will lead the operational aspects of the service and work closely with the Assistant General Manager and triumvirate team, using continuous service improvement to deliver the strategic objectives and recovery plan … for our patients. The successful candidate will have experience of providing operational service management and developing others. They will have excellent organisation, communication and interpersonal skills to liaise with patients and internal and external colleagues. If you are looking for a fast-paced role, with the opportunity for … development within a supportive team, we would welcome your application. Main duties of the job The post holder will be responsible for the effective management of the inpatient and outpatient performance for Trauma and Orthopaedics within the division of NMSK. The post-holder will: - work closely with a range more »

excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team. We are … Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users. Comfortable completing … and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it's subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark more »

infrastructure technologies and SLAs. You will be a key part of our Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity. WJob Description: Responsible for managing a technical team of Infrastructure Engineers provide managed services to our large customer base, across a wide range … infrastructure technologies and SLAs. What you’ll be doing: part of the Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity. lead infrastructure Operations Team, driving a culture of service excellence and continuous improvement with the objective of delighting our customers. line management … company updates and opportunities, and to obtain operational updates. as a senior escalation point for high level escalations from the customer and internally. monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. for any risks assigned to Infrastructure Operations more »

Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a … deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high … quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application/infrastructure releases more »

a Commerical Analyst to join our Public Sector client to work closely with the Commercial Leads to support Commercial Operations. This will include the management of the commercial documentation and analysis of the performance metrics. You will use your knowledge and experience to ensure that the commercial processes are … provide any additional information specific to this role Responsibilities Work within the commercial team to support and maintain the commercial processes, including contract preparation, management, and development Maintaining effective contract management information systems and development and implementation of contract management and compliance plans Contract management and … in the appropriate location in our contract and contractors database Support development of processes to build the commercial knowledge base Support the operation and management of Supplier Review meetings Assist in the production of financial and commercial analysis, metric reporting and reporting process development. Essential Previous experience of working more »

Service Desk Analyst Permanent £20,000 - £26,000 London (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organizations! Working … as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system … performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be key to the team's success. more »

Service Desk Analyst Permanent £20,000 - £26,000 Manchester (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organizations! Working … as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system … performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be key to the team's success. more »

company. You should have a genuine interest in solving IT issues and empathetic to customer needs and requirements. Day to day tasks include expert management and troubleshooting of Azure, Dev environments and Active Directory services and issues within a complex locked down System structure. You should possess good written … help us develop a strong partnership with our customers’ IT Leadership. The successful candidate will be responsible in supporting a strategic change to the service model and implementing design documents and processes along with new statements of work. This will require working closely with the Operations Manager and Account … BAU support with short term projects and ad-hoc requests, where scoped and agreed. This will be achieved by following Agile and ITIL Continuous Service Improvement methodologies. ESSENTIALS SKILLS/QUALIFICATIONS: • 5 years plus Azure Active Directory experience (Essential) • Working Knowledge and implementation experience of Azure Dev Ops and more »

Job summary Service Owners provide a vital function to frontline clinical staff across the organisation, ensuring that digital solution(s) are fit for purpose, maintained and developed throughout their lifecycle. The post holder will be the technical lead for a suite of new infection control systems including ICNet Infection … the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and … and in particular those from under- represented groups. Job description Job responsibilities The post holder will support the EPR Manager and serve as the Service Owner of a related range of Information Technology systems, providing system, process, and problem resolution expertise across applications and interfaces. Evaluate and document the more »

Join our team in Klagenfurt as an IT Product Owner and Business Analyst, shaping the future of our Project and Portfolio Management solutions! Join our team and assume full responsibility for the application lifecycle, from design to development, deployment, and operations. Working alongside enterprise architects, subject matter experts and … end responsibility for the application lifecycle from design to development, deployment and daily operations as an IT business analyst and product owner within our service portfolio, e.g. project management solutions Work closely with business owners and key stakeholders to gather, analyze and consolidate diverse requirements and transform them … proposals in close collaboration with enterprise architects and subject matter experts Drive delivery and IT operations in close cooperation with our development teams and service providers Work with software developers and architects to design systems that are efficient, effective, and scalable Navigate complex dependencies and create strategic roadmaps Act more »

us on a 12month fixed term contract. This role will be a senior role driving forward support services around our identity platforms and account management,ensuring an outstanding service to the organisation, focused upon resolving a range of technical incidents and requests in the identity, user access, and … account management area, and continually driving improvement of this service to our internal customers. We can offer you: 25 days (5 weeks) annual leave, pro-rated, increasing with service?(in addition to bank holidays), plus 1 additional floating day Management Bonus Scheme which is worth up … share in the success of the business, so we distribute 10% of our profits to all our employees who?have at least 6-month service, or more, each year Private Medical Insurance which is free for you and subsidised for your dependants Permanent Health Insurance which is a replacement more »

Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a … talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders. Key Responsibilities: Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction. Manage the day … to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime. Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders. Oversee the support and maintenance of more »

Support role - £23 - £26k & benefits & training Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 1st Line Service Engineers to facilitate growth. Reporting to the Service Manager, and based at their Head Office you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support. Key Duties/Responsibilities will include: Maintain an impeccable level of customer service and interaction for all support queries. Adhere to all Service management, security and quality … management principles. Update support queries with comprehensive notes and time throughout your working day. Update/manage customer documentation. Provide 1st Tier technical support, answering inbound support queries and returning calls to customers and other parties. Must Have: At least 1 years’ experience working for an IT helpdesk Exceptional more »

Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday … The Role: As a Service Desk Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key … Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to more »

alignment roadmap for Corporate working closely with senior stakeholders, systems owners and 3 rd parties to deliver innovation. Lead day-to-day support and management of the core business Applications Portfolio lifecycle including but not limited to Finance, Legal, Property, Pensions, Treasury, HR, Business Development, Payroll and our Corporate … foundation for reporting on the state of the Corp Application portfolio. Provide technical leadership for Corp initiatives engaging across the Company where corporate applications service the wider businesses. Solve complex business problems with process and technology that cut across Corp group such as Identity and Access Management. Document and … relevant progressive IT experience Experience of being in a practical solution planning and technical architecture design role is essential e.g. SaaS, Identity and Access Management Good understanding of emerging and innovative technologies, how to shape, deliver and leverage those technologies Experience of architecture business capability mapping, data management more »

deep knowledge of WAF functionalities and limitations. DevSecOps pipeline maintenance support for the automation works with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. in rate limiting … organizational logging options, with a focus on security implications and cloud environments. interfacing with SOC during WAF related security incidents connectivity/network issue management/service management experience OTHER SKILLS stakeholder management skills to detail in analysing large data sets interpersonal skills with strong communication more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement … actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding of more »

Hays are looking for a Head of Service Delivery where you will be responsible for the delivery of all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To deliver this with high levels … of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance against SLAs and underpinning KPIs. Building … ITIL Management Reporting Surface key risks and issues early, building effective mitigation and stakeholder management. Manage major incidents effectively internally and with customers, including clear communication and follow-up actions. Lead, manage, hire and, train engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. more »

The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problem management activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management framework. The team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement … actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding of more »

of WAF functionalities and limitations. * Providing DevSecOps pipeline maintenance support for the automation works * Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. * Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. * Experience in … options, with a focus on security implications and cloud environments. * Experience interfacing with SOC during WAF related security incidents * General connectivity/network issue management/service management experience OTHER SKILLS * Strong stakeholder management skills * Attention to detail in analysing large data sets * Excellent interpersonal skills more »

Job Title: IT Service Manager Location: Holborn Salary: Up to £75,000 per annum Employment Type: Full-time PLEASE NOTE – NO SPONSORSHIP IS AVAILABLE FOR THIS ROLE Key Areas – Google Workspace, ITIL, JIRA, Framework, Transformation, Projects, Management, Direct Reports, Indirect Reports, SLAs, Agreements, Contracts. Technology, Venders, Suppliers, Strategy … Delivery. Our client, a leading company based in London, is seeking an experienced IT Service Manager to join their team. This is an exciting opportunity for a skilled professional to contribute to the efficient management of IT services and drive transformative projects within the organization. Responsibilities: with suppliers … to ensure optimal service delivery and negotiate cost-effective contracts. reduce costs while maintaining high-quality service levels. discussions and agreements regarding Service Level Agreements (SLAs) with both internal and external stakeholders. service contracts effectively, ensuring compliance and satisfaction. and contribute to IT transformation projects aimed more »