276 to 300 of 458 Service Management Jobs

facing role, where you will be part of the successful team delivering a critical, Oracle Fusion solution. Beyond testing your tole will include stakeholder management (internal, external and 3rd party), escalation management, testing team management, testing strategy and end to end testing delivery. You must have experience … functional testing. Including usability, accessibility, performance, load, stress and endurance testing. Also, supplier security vulnerability, access control, infrastructure, compatibility and operational acceptance & service management testing. ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. Youll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and they’re looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where … oversee day-to-day IT operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. You’ll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities ...

operations experience who enjoys working across infrastructure, facilities coordination, operational delivery, and continuous improvement within mission-critical environments. Key Responsibilities: Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations Coordinate hardware installations, migrations, decommissions, and operational activities Manage inward/outward … floor audits, and operational reporting Maintain site standards, operational processes, and data security compliance Work closely with internal stakeholders to ensure customer expectations and service levels are achieved Support capacity planning, infrastructure lifecycle activities, and operational readiness Collaborate with technical architects and specialist teams to operationalise infrastructure solutions# Drive ...

small team, ensuring the delivery of secure, reliable, and efficient digital systems. Acts as the senior technical escalation point, and supports the management of infrastructure, clinical systems, cybersecurity, and digital workplace technologies. Contributes to continuous service improvement in line with NHS standards, Information Governance requirements, and best practice … service management frameworks. About us What are the benefits of working at St Gemmas? At St Gemmas, our people are at the heart of our organisation, so we place great importance on maintaining a workplace culture and environment where everyone can thrive and feel satisfied that they ...

Business Central and Microsoft 365. Support Power Platform solutions including Power Apps, Power BI, and related integrations. Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs. Escalate complex issues to vendors or senior IT colleagues as required. Contribute to system configuration, enhancements, testing, and deployment, support … solving skills and customer-focused mindset. Excellent communication and stakeholder engagement skills. Desirable: Experience with Power Automate. Exposure to Dynamics 365 CE or Field Service modules. ITIL or service management experience, Basic SQL or data querying skills. Experience working in manufacturing, distribution, or professional services environments. Call ...

upgrade programme. You'll be responsible for delivering a multi-workstream Alteryx transformation, ensuring the platform is secure, scalable, and fully embedded into BAU service operations, with further evolution projects (including DBT/data platform migration) to follow. This is a hands-on delivery role requiring strong coordination across … remediation programme Coordinate multiple technical workstreams, including: Alteryx platform upgrades and remediation SharePoint-based delivery/documentation capability Third-party provisioning and capacity enablement Service integration and support model design (ServiceNow) Drive cross-functional collaboration across Data, Infrastructure, Architecture, Cyber, and Service teams Manage risks, dependencies, timelines ...

upgrade programme. You'll be responsible for delivering a multi-workstream Alteryx transformation, ensuring the platform is secure, scalable, and fully embedded into BAU service operations, with further evolution projects (including DBT/data platform migration) to follow. This is a hands-on delivery role requiring strong coordination across … remediation programme Coordinate multiple technical workstreams, including: Alteryx platform upgrades and remediation SharePoint-based delivery/documentation capability Third-party provisioning and capacity enablement Service integration and support model design (ServiceNow) Drive cross-functional collaboration across Data, Infrastructure, Architecture, Cyber, and Service teams Manage risks, dependencies, timelines ...

Full-time (Until end Sep) Start: June Sector: Telecommunications Overview ServiceNow Business Process Consultant required to support a telecommunications transformation programme focused on fault management and customer care workflows. Phase 1 covers Telecommunications Service Management (TSM), Sales Order Management (SOM), CMDB foundations, platform setup, integrations ...

with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will … core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service ...

with the opportunity to make a real impact on how people experience technology every day. About the role You will lead our IT Operations, Service Desk and Digital Workplace Engineering teams, ensuring we deliver a reliable, secure and modern technology experience for everyone at Solus. You will … core IT services. This role is perfect for someone who enjoys combining technical leadership with people leadership, and who thrives in a fast-moving, service focused environment. Responsibilities Leading the strategy for IT Operations and the Digital Workplace in line with Solus and Aviva technology goals. Driving service ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities: Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

maintain secure enterprise infrastructure and Public Key Infrastructure (PKI) services within a highly secure environment. This role combines infrastructure operations, security engineering, and identity management, supporting critical systems across Windows Server, Active Directory, Azure, Intune, and PKI platforms. You will be responsible for incident resolution, service delivery, platform … security and availability of key services. Key Responsibilities Infrastructure Support & Operations Provide 2nd and 3rd line support across infrastructure and security platforms. Manage incidents, service requests, problems, and change activities. Administer Windows Server and Active Directory environments. Support Azure AD administration and Single Sign-On (SSO) integrations. Configure ...

fully remote capacity. This is a fantastic opportunity to support IT transformation and projects across the full lifecycle and contribute to IT service transitions. If you have strong experience in IT operations, IT service delivery, or enterprise systems environments and a proven background in n IT transformation … doing: IT Transformation & Transition Delivery Support IT transformation and transition projects across the full lifecycle: assessment, design, and implementation. Contribute to IT service transitions, including application and process migration, knowledge transfer, and stabilisation IT Assessment & Analysis Support IT assessments across infrastructure, enterprise systems, and service delivery models. ...

support. Strong problem-solving skills and experience selecting effective technical solutions. -solving skills and experience selecting effective technical solutions. Excellent stakeholder engagement and customer service skills. Acts as an escalation point for complex issues and supports system performance monitoring. Collaborates with security, infrastructure, and service desk teams … contributes to team development. Participates in project planning, risk assessment, and continuous improvement through technology evaluation. Experience leading engagements with key stakeholders, working with Service Management and External Suppliers. Understanding of application packaging and deployment. Experience leading projects, technical implementations and continuous improvements. Excellent communication skills, with ...

technical authority for Maxavera & P6 Own application architecture, configuration, and platform integrity Support P6 modernisation and obsolescence strategy Lead upgrades, patching, and lifecycle management Support incident resolution, root cause analysis, and system stability Ensure solutions meet governance and architecture standards Work closely with architects, product owners, and delivery teams … Agile ✅ What You’ll Bring Strong experience with Primavera P6 environments Experience supporting Maxavera or similar portfolio management tools Knowledge of application architecture, integration, and platform management Experience with IT service management (incident, problem, change) Comfortable working in Agile delivery teams 🌟 Nice to Have Experience with ...

creating a workplace where people feel supported, valued, and empowered to succeed. We are looking for a proactive and customer-focused 1st Line IT Service Desk Analyst to join our IT team. In this role, you will be the first point of contact for technical support across the business … ensuring colleagues receive fast, accurate, and friendly assistance so they can deliver exceptional service to our customers. As part of this role, there will be some on-call weekend working to support our retail, logistics, and operational teams during peak trading periods. Our Values Our culture is guided ...

Experience working within Agile and/or traditional project delivery frameworks Excellent stakeholder engagement, communication and facilitation skills Experience working within ITIL or IT Service Management environments Strong analytical, problem-solving and process improvement capabilities Degree or equivalent experience in a relevant field BCS Business Analysis, Agile ...

Doing Network & Infrastructure Monitoring Monitor server and network performance across the IT estate Set up and maintain monitoring solutions to support proactive IT service management Analyse network performance and implement corrective actions to resolve issues and improve reliability Monitor and maintain network servers, including supporting upgrades and improvements … maintain network performance metrics and reporting Keep up to date with emerging technologies and identify opportunities for improvement across the infrastructure estate IT Support & Service Delivery Support the Service Desk with the investigation and resolution of performance-related issues Provide network support and troubleshoot connectivity problems across sites ...

server infrastructure Ensure IT systems meet current and future business requirements Manage IT budgets, forecasting, and cost-efficiency across the function Lead IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus (CE+) accreditation Provide second and third-line … Microsoft 365 environments Oversee reporting and data insights (including audit logs, SQL, Excel, and Power BI) Maintain and enhance the firm's Practice Management System (PMS), including workflows, forms, and documentation Manage telephony systems (3CX) and mobile communication platforms Lead, mentor, and support two members of the IT team ...

complex technical issues, and help ensure day-to-day operations run smoothly with minimal disruption. You will also provide advanced technical support to the service management function for designated clients, contribute to improving the support model and overall service offering, and carry out preventative maintenance across hardware … Entra Connect Strong expertise in Entra integration and federation Strong knowledge of Azure and the Microsoft 365 platform Experience in automation, monitoring improvements, capacity management, resiliency, business continuity, front-office support, and stakeholder management Ability to identify and address potential service-impacting risks and issues, or escalate ...

Support Services Agent to join their team in Farnborough. Key Responsibilities: Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented Escalating complex … issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate Providing clear, friendly, and professional communication to users of varying technical ability Documenting steps taken to resolve issues, contributing ...

RAID logs, governance artefacts, delivery plans, and architecture alignment documentation. Identify, manage, and mitigate risks, dependencies, and delivery challenges across multiple workstreams. Support change management and user adoption activities across operational and corporate environments. Collaborate with service management teams to ensure operational readiness, support models, and successful … working with IoT ecosystems and secure device connectivity models. Previous experience within FMCG or retail environments, ideally supporting large-scale store operations. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences. Strong governance and programme delivery experience across multiple concurrent workstreams. ...

RAID logs, governance artefacts, delivery plans, and architecture alignment documentation. Identify, manage, and mitigate risks, dependencies, and delivery challenges across multiple workstreams. Support change management and user adoption activities across operational and corporate environments. Collaborate with service management teams to ensure operational readiness, support models, and successful … working with IoT ecosystems and secure device connectivity models. Previous experience within FMCG or retail environments, ideally supporting large-scale store operations. Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences. Strong governance and programme delivery experience across multiple concurrent workstreams. ...