301 to 325 of 457 Service Management Jobs

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

accountable for developing and enhancing core IT technology, orchestrating all parties involved in the delivery of products and services, maintaining quality standards and making service performance visible. Accountabilities/Responsibilities Lead establishment and deployment of an environment for developing, continually improving, and securely operating applications. Lead, and have overall … financial efficiency. Lead coordination of application versioning and deploy, maintain & change, and retire lifecycle for all applications across. Own, manage and maintain the Application Service Catalogue. Liaise with architects to identify and agree upgrades and rationalisation opportunities for applications across. Liaise with the testing team to ensure that applications ...

project delivery, leading the development, configuration and rollout of Coupa, before transitioning into a business-as-usual (BAU) leadership role responsible for the ongoing management and optimisation of the platform. Coupa will be a core corporate system for the organisation, centralising procurement activity, including contracts, supplier management … procurement platform across the organisation Design, develop, configure and maintain the Coupa system to meet business requirements Own the full lifecycle management of procurement applications, with a primary focus on Coupa Support and deliver integrations between Coupa and enterprise systems, including SAP, Workday, Maximo and other ERP platforms Ensure ...

project delivery, leading the development, configuration and rollout of Coupa, before transitioning into a business-as-usual (BAU) leadership role responsible for the ongoing management and optimisation of the platform. Coupa will be a core corporate system for the organisation, centralising procurement activity, including contracts, supplier management … procurement platform across the organisation Design, develop, configure and maintain the Coupa system to meet business requirements Own the full lifecycle management of procurement applications, with a primary focus on Coupa Support and deliver integrations between Coupa and enterprise systems, including SAP, Workday, Maximo and other ERP platforms Ensure ...

team. In this role you will develop, implement and maintain automation solutions across the College's IT infrastructure, helping to reduce manual processes, improve service reliability and support compliance requirements. You will work closely with the IT Operations Manager and infrastructure teams to identify opportunities for automation and deliver … scripts, tools and workflows that enhance operational efficiency. You will also provide 3rd line technical expertise, supporting the effective management and continuous improvement of the College's IT systems and infrastructure. Job title: Infrastructure Automation Engineer Full time, Permanent. Colchester Campus About the role: In this role, you will ...

accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities We are looking for someone who can: Respond to users software/hardware queries via email or phone Talk … users via phone, email, and remote support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific ...

configuration, and integrations Manage upgrades, patching, maintenance, and system improvements Support platform modernisation and future-state solutions Troubleshoot issues and support incident/problem management Maintain technical documentation and governance standards Work with Agile delivery teams, architects, and business stakeholders Support continuous improvement initiatives Required Experience Strong experience supporting … Primavera P6 environments Knowledge of P6 architecture, configuration, and lifecycle management Experience with Maxavera or similar project portfolio management platforms Understanding of enterprise application architecture and integrations Experience with IT service management and change processes Agile delivery experience Strong stakeholder and technical communication skills Disclaimer: This ...

Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes and services What We’re Looking ...

Lead ERP Implementation Consultant £50,000 - £65,000 | Fully Remote Join a growing ERP software company as a Lead Implementation Consultant, combining project management and ERP consultancy in a client-facing delivery role. Working alongside a team of specialist Product Managers, you will lead ERP implementation projects from discovery … Challenge scope creep and manage customer expectations Act as the primary point of contact throughout delivery Experience Required ERP implementation consultancy experience Strong project management and stakeholder management skills Understanding of business processes including: Sales Order Processing (SOP) Invoicing Stock Control Light Manufacturing Service Management Maintenance ...

Lead ERP Implementation Consultant £50,000 - £65,000 | Fully Remote Join a growing ERP software company as a Lead Implementation Consultant, combining project management and ERP consultancy in a client-facing delivery role. Working alongside a team of specialist Product Managers, you will lead ERP implementation projects from discovery … Challenge scope creep and manage customer expectations Act as the primary point of contact throughout delivery Experience Required ERP implementation consultancy experience Strong project management and stakeholder management skills Understanding of business processes including: Sales Order Processing (SOP) Invoicing Stock Control Light Manufacturing Service Management Maintenance ...

opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level … specialist applications and services. Working closely with internal departments and external stakeholders, you’ll combine strong troubleshooting skills with excellent communication and customer management abilities. Key Responsibilities Technical Support & Systems Management Deliver 2nd line support for software applications and business systems Take ownership of escalated incidents through ...

Helix services. The role acts as the single point of accountability across business stakeholders, external vendors, and delivery partners, ensuring that the service supports business objectives, transformation initiatives, and agreed service levels. Skills and Experience Must Have: - Hands-on experience with BMC Remedy and/or BMC Helix … platforms in past. - Proven experience as a service owner or senior delivery lead for enterprise IT platforms or critical business services. - Strong experience managing third party vendors in a multi supplier environment. - Sound understanding of IT service management, delivery lifecycles, and operational support models. - Experience managing both ...

design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high … availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health ...

Lead a team of technical engineers in a 24x7x365 technical network and compute environment providing supervision and management. Manage fault ticket administration and jeopardy management to maintain SLAs. Produce and analyse fault ticket performance reports to drive improvements. Host, lead, and oversee technical bridges with customers to resolve faults … hours support. Facilitate cross-team liaison, acting as primary point of contact. Oversee engineer bookings, resource allocation, and scheduling. Supervise email inbox management, ensuring efficient and professional responses. Direct creation and deployment of Microsoft Forms for operational workflows. Conduct and lead business continuity reviews and tests for operational resilience. ...

Install, relocate, and decommission IT hardware and structured cabling in line with data centre standards Update technical documentation, inventories, and asset records accurately Complete service requests within agreed service levels (SLAs) Follow all health & safety, security, and quality procedures at all times Support the day-to-day operation … similar critical environment Experience with hardware installations, decommissioning, patching, and structured cabling Understanding of IT infrastructure technologies and networking fundamentals Experience using ticketing or service management systems Strong attention to detail with a proactive approach to work Able to work independently and as part of a team Comfortable ...

DevOps, GitHub, Power Platform, etc.) Define lifecycle (onboarding, upgrades, retirement) Shape platform roadmaps aligned to business and Microsoft ecosystem direction Provisioning & Automation Enable self-service environments, repositories, and pipelines Embed security and compliance guardrails Standardise tooling patterns to improve consistency and scalability Monitoring & Operations Track platform health, usage … compliance Deliver insights to drive optimisation and investment decisions Define support models, resilience, and service management Adoption & Enablement Lead platform adoption and change management Provide guidance, documentation, and technical leadership Support engineering teams and innovation initiatives What you'll get in return ...

Business Analyst within complex business or IT change programmes Experience supporting M&A, integration, transformation or business change initiatives Strong requirements gathering, stakeholder management and process mapping skills Experience documenting systems, workflows, operational processes and data dependencies Ability to translate complex business and technical information into clear, actionable outputs … Experience Experience supporting post-acquisition integration projects Experience with data migration, system consolidation or application rationalisation initiatives Familiarity with ERP, HR, Finance, reporting or service management platforms Experience using Microsoft 365, Visio, SharePoint, Teams, DevOps, ServiceNow, Power BI or similar BA tools This is a fantastic opportunity ...

growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. … cloud or project-based roles. Key Responsibilities Provide 2nd line technical support to users across multiple UK locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. ...

validate security telemetry coverage audit policy configuration, log forwarding/collection, event quality (normalisation, time sync, enrichment). Deliver vulnerability, patch and configuration management end-to-end authenticated scanning enablement, triage, remediation, re-test and evidence of closure. Document exceptions and compensating controls where remediation is not immediately feasible. …/or cloud (OS, compute/virtualisation, storage, backup/recovery, enterprise networking). Implementing and maintaining secure build standards (hardening, baseline configuration, secure management access) and remediating configuration drift. End-to-end vulnerability management: scoping, authenticated scanning enablement, triage/prioritisation, remediation, re-test/verification ...

with building the road map and strategy for our group Digital platforms Supporting the testing teams when applications are being tested. Working knowledge of service management to help with understanding the impact a project can have on BAU service teams. Were looking for someone who has 3+ … experience in gathering, analysing, and documenting business and functional requirements for technology solutions. Good understanding of the software development life cycle Knowledge of workflow management tools such as JIRA The ability to effectively communicate project progress, risks, issues, and decisions to relevant stakeholders. Clear documentation skills Good Stakeholder Management ...

ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Working within the Enterprise Architecture and Information Management team, you will collaborate with a wide range of stakeholders, technical teams, and service areas to develop robust, scalable, and strategic technology solutions … solutions. Ensure solutions align with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify ...

ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Working within the Enterprise Architecture and Information Management team, you will collaborate with a wide range of stakeholders, technical teams, and service areas to develop robust, scalable, and strategic technology solutions … solutions. Ensure solutions align with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify ...

Entra ID/Azure AD, Intune, Exchange Online, SharePoint) Familiarity with automation and tooling such as PowerShell, Azure DevOps/Git, and monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management ...

delivery of ServiceNow projects and programmes across multiple workstreams Manage delivery teams including developers, architects, BAs, and third-party suppliers Drive planning, governance, risk management, and reporting activities Engage with senior stakeholders to ensure alignment on priorities and outcomes Ensure solutions are delivered to quality, budget, and timeline expectations … experience delivering large-scale ServiceNow implementations Strong understanding of ITSM and wider ServiceNow platform capabilities Experience managing agile and hybrid delivery methodologies Excellent stakeholder management and communication skills Ability to manage competing priorities within complex public sector or regulated environments Desirable ServiceNow certifications Experience working within government or highly ...