301 to 325 of 501 Service Management Jobs

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills … arising from customer facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents/investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills … arising from customer facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents/investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills … arising from customer facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents/investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills … arising from customer facing and on-site experience. Very strong verbal, presentation, and interpersonal skills are required. Project management skills with experience in stakeholder and communications management Escalation points for major incidents/investigations Service Owner for several services e.g., Azure, Devops Qualifications 7+ years practical experience more »

Salesforce Consultant - Service Cloud Day Rate (Outside IR35) 6+6 Month Contract Mostly Remote Working You will be joining an award winning and well established global SaaS based business. As the Salesforce Service Cloud Consultant, you will be working within a highly experienced product team, making improvements, changes and … features to the Service Cloud platform. Requirements: Admin or Consultant level experience across Service Cloud Working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology) Strong experience with Onmi Chanel, Live Chat and ChatBot Must have Salesforce Lightning experience ITSM Service Management experience Must more »

in workplace strategies and design, who strive to enhance the daily experiences of both individuals and businesses. They offer a tailored, end-to-end service that begins with a swift understanding of the unique needs of each business, which enables them to craft and implement innovative solutions that lead … includes PCs, laptops, telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT service management principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk … support when necessary. The IT Support Engineer will also be responsible for managing the 1st line/Triage relationship with the external IT support service provider. Essential Requirements of the IT Support Engineer: - Managing Office 365, Azure AD, and Entra Admin functionalities. - Administering Intune and Multi-Factor Authentication (MFA more »

team of experienced IT professionals Responding to IT support requests promptly and efficiently, meeting SLA timeframes Identifying operational efficiencies to streamline IT processes Providing service management support for internal service requests Ensuring customer needs are met and prioritized accordingly Managing and supplying internal IT services to our … organization in Europe Collaborating with third parties to ensure application interface availability and stability Creating regular reports on performance against SLA/KPI and service improvement initiatives Documenting and improving IT processes, including the use of automated monitoring tools Line management responsibilities for direct reports, including supervision, task … delegation, and performance management Key skills for the IT Manager: Azure Security & Administration Expert User of MS Office products Active Directory Networking System Security Previous team/line management experience To excel in this role as the IT Manager, you'll need to be highly organized, disciplined, and more »

of professional growth, responsibility, and autonomy. Company Description Selected Interventions is a software and services company located in Richmond (London) that specializes in delivering service transformation for leading international service providers. The company rapidly delivers highly customized management solutions through the deployment of the ECHO service management framework, which enables clients to meet some of the world's most demanding service specifications. What makes Selected Interventions different? Selected Interventions are product leading and global leaders within our field. We work exclusively in the environmental services industry, with the purpose of helping the planet … range of Operating Systems and Network/Security Equipment Our statement To be earth's leading provider of environmental software systems delivering the best service outcomes with least resources. Benefits Competitive salary Private healthcare Contributory pension 25 days annual leave plus bank holidays Flexible working hours Cycle-to-work more »

of WAF functionalities and limitations. • Providing DevSecOps pipeline maintenance support for the automation works • Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. • Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. • Experience in … options, with a focus on security implications and cloud environments. • Experience interfacing with SOC during WAF related security incidents • General connectivity/network issue management/service management experience more »

of WAF functionalities and limitations. Providing DevSecOps pipeline maintenance support for the automation works Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. Experience in … options, with a focus on security implications and cloud environments. Experience interfacing with SOC during WAF related security incidents General connectivity/network issue management/service management experience more »

REQUIRED: SERVICE MANAGER - SC OR DV CLEARED LOCATION: FT ONSITE IN EITHER LEICESTER OR HURSLEY DURATION: 12 MONTH INITIAL CONTRACT IR35 STATUS: INSIDE ITIL Expert (V3) or ITIL Managing Professional (V4) Qualified Service Manager required. * 5+ Years working within an IT Service Management environment * Ability to … Tools - Excel, Word, PowerPoint etc * Experience of managing complex stakeholder groups with differing requirements and priorities * Ability to deliver and continually improve high quality management information and reports, including delivery to senior stakeholders Desirable: * Experience of working within Government, ideally with a background in the Public Sector * Experience of … Process definition, administration, measurement, management and audit, namely on ISO9K, 20K & 27K * Experience working within a matrix environment * Experience of working with Joiners/Movers/Leavers processes Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the more »

/week on site) IR35: Inside Rate: £81.37/hr (Umbrella) MAX Duration: 12 Months Security Clearance: DV Essential Experience Experience of complex programmes Management of design house consultancy Commercial management of a partnership contract CEMA The Role: Deliver assigned projects in accordance with requirements, operational constraints, time … create and deliver operational plans. Maintain and promote high personal standards in environment, safety, health, security and quality and be a great team player. Service management of significant partnership contract management of C4 and experience of nuclear design management Core Day to Day Duties Manage projects … with focus on Governance (compliance and reporting). Management of project resources (people, money). Lead the planning of the task/project or function. Manage work as defined in the Work Authorisation Document (WAD). Lead, support and initiate change against the Performance Measurement Baseline (PMB). Lead more »

jobs. You will be the Desk Side and Technology Support Team Lead is the central point of contact for all IT-related incidents and service requests within their region. Tour role is to both provide second-line support and supervise/lead the local IT resources operationally. You will … be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Required Skills: At least 8 years' experience in IT Service Management principles and processes and solid understanding of hardware and software asset management processes. Experience in working to (and … exceeding) Service Level Agreements. Should have Broad technical understanding of IT services being supported. Working knowledge of database/excel structures/tables/configurations. Responsibilities: Manage the daily activities of the Desk Side and Technology Support Team and assume responsibility for the recruitment, training, objectives setting, and personal more »

the electronic rosters. Full training on the Allocate Suite will be provided for the appointable candidates, however a working knowledge of rostering systems, rota management and shared in box/diary management would be preferable. These full time posts will be an integral part of the rostering team … Knowledge of HR systems and procedures acquired through experience or NVQ level 3 Diploma/HNC/NVQ 4 in Business Administration or Customer Service or significant knowledge and experience in relevant HR processes Desirable Foundation level certificate in IT service management (or equivalent) Experience Essential Experience … a range of Microsoft Desirable Experience of administration and development of an erostering and electronic staff record systems Knowledge Essential Good working knowledge of service delivery and working practices across hospital services A broad understanding of relevant policy, legislation drivers and their application to the relevant service area more »

team where required. Assess and maintain the good working state of our AWS platform and ensure efficient and effective use of the platform. Supplier Management Manage the technical relationship with Cloud Engineering and Infrastructure suppliers (Microsoft, AWS, Vodafone, Broadcom etc.) Work with suppliers to introduce new and innovative features … to the estate Support Service Management and Supplier Management in the ongoing monitoring and renewal of licensing and contracts Qualifications & Skills The successful candidate will possess a strong background and experience of designing, building and troubleshooting infrastructure or cloud based solutions whilst applying an in-depth understanding … complex data and articulate challenges to the level understandable by a lay-person. Excellent communication skills both technical and non-technical to aid stakeholder management Attention to detail and the ability to work independently and collaboratively in a fast-paced, dynamic environment. Benefits and Perks: In addition to a more »

IT Service Desk Analyst - GBP 32000 Role - IT Service Desk Analyst Location - Birmingham Salary - £26,000 - £32,000 We are looking for an IT Specialist to deliver 1st and 2nd line support to join an ITIL based Service Desk Team in a Logistics Firm. If you have … for employees, customers, and business partners - you will handle a wide range of requests as part of the role. Essential skills: * ITIL Foundation * IT Service management * Windows 10, Server 2008/2012,2016 * Active Directory * Office 365 * DNS, DHCP, TCP/IP * Azure cloud infrastructure * HP MSA SAN more »

Applications (Incremental), Workplace Services and Cyber Security & Networking. Job Description The Role: Technical Services Engineer to provide onsite and remote support to a managed service customer, to resolve IT problems across multiple technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key … Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket; Liaise directly with the customer to resolve issues; Investigate the problem whilst … areas; O365; An ability to work to tight deadlines and manage priorities; A minimum of 2 years working within a dedicated IT department; VMware; management, and deployment of Virtual Machines; Automated Patch management via WSUS and third-party tools; End user support ie. Windows 10/Windows more »

Field Service Engineer (Home Based) £35-40000 + Training + Van + Overtime + Laptop + Phone + Healthcare + Meal Allowance + Pension Home Based Living in Crawley or surrounding areas and paid door to door Are you a Field Service Engineer from diesel engines looking for … as well as opportunities learn abroad. The company is a renowned diesel engine manufacturer, expanding due to recent acquisitions. They need are boosting their service team to manage a growing customer base in the area. They offer state of the art equipment, customised tools, a first rate service management system and a dedicated training manager. This role would suit a Service Engineer with experience servicing Diesel Engines. The Role * Home based Field Service Engineer * Servicing Diesel Engines from 10 to 500 kw * Diagnosing faults, engine rebuilds, striping and overhauls The Person * Engineer Experienced with more »

both business and regulatory demands. Based in Surrey, but with a global remit, you will be a key player in establishing better reporting and management of the full lifecycle of IT assets, ensuring effective governance through policies, controls, and standards. Responsibilities: Lead the global implementation of Hardware Asset Management … audits, and provide key performance indicators to leadership. Skills & Experience Required: 5-8 years of experience in IT Asset Management. Expertise in IT asset management governance and service management best practices. Proficiency in tools such as ServiceNow, Flexera, or SNOW. Strong stakeholder management skills, with a … detail-oriented, technically skilled, and ready for a challenge, this is an exciting opportunity to help shape the future of the organisation's asset management strategies more »

WHAT YOU'LL DO As a Product Owner managing Enterprise Service Portals, you'll be responsible for driving the vision for enhancing the employee service experience at BCG. This domain is instrumental in realizing the IT & Business Platforms Product Portfolio vision to ensure every employee feels like BCG … will work in an Agile environment and report directly to the Product Portfolio Lead to deliver Initiatives with measurable value and business outcomes. Stakeholder management is pivotal for this role, as you will often partner with customers to articulate the "What" and "Why" that drives your feature roadmap priorities … as a Product Owner, Product Manager, ServiceNow Solution Consultant, or related field ServiceNow subject matter experience preferred, or related product(s) Strong understanding of service management, business operational processes, and workflow management Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools Strong understanding more »

boutique Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. Our unique selling point is our commitment to quality of service and 24x7 customer support, which rivals that of our competitors, ensuring that we provide exceptional IT solutions tailored to the unique needs of our … distinguished clientele. The Candidate A Level 3 IT Infrastructure Engineer on the Service Desk, acting as a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. … support that enables our clients’ business systems to operate cost-effectively and robustly, the mentoring of junior/less experienced team members, monitoring, knowledge management, and documentation. The ideal candidate will have at least 5 years’ experience of working on an IT Service Desk/MSP in a more »

Line Support Engineer Salary: £35k - £40k Location Eynsham Summary: This is an exciting opportunity for a 3rd Line Support Engineer to work in a Service Support Team supporting a mix of education and commercial customers. The role involves providing support for customers' on-premises physical and virtualised Windows environments … be prepared to undertake paid overtime in evenings and weekends if required. Key Responsibilities: To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating where … required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the status of each ongoing problem To support junior team members in the resolution of incidents. To more »

Service Desk Engineer Are you ready to embark on an exhilarating journey in the world of IT support? Look no further! With over 25 years of unparalleled expertise in our sector, our company is one of the main leaders in an ever growing industry. We're seeking a passionate … and dedicated Service Desk Engineer to join our team and elevate our commitment to excellence! The Benefits We Offer A competitive salary starting at £25,000 with shift allowance and further benefits 25 days annual holiday, bank holidays and birthday off Development through the company with training opportunities and … scheme Income protection and life assurance policies Tax free childcare scheme and eye care for staff Company pension Key Responsibilities As part of our service desk you will be our first line of response, liaising with our staff to ensure that they have the support needed to assist them more »

external customer requirements. The provisioning of IT services could be at any of our operational sites. All works are recorded via our industry leading management portals which include CAFM, DCIM and Service Management tools. These duties are required to be carried out in line with the constraints … and document fault finding as part of root cause analysis Provision IT services following an approved workflow Report and track issues via the appropriate management tool Keep management and other departments up to date at all times Promote and adhere to health and safety requirements Assist Operations and more »

and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. The Digital Transformation Manager will own and rethink back … the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information to make better business decisions. Capturing requirements for both system … changes and reporting improvements to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of more »