The table below looks at the statistics for the 1st Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Engineer in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 523 544 545
Rank change year-on-year
+21 +1
Contract jobs requiring a 1st Line Support Engineer 55 18 24
As % of all contract IT jobs located in England 0.11% 0.037% 0.045%
As % of the Job Titles category 0.12% 0.040% 0.049%
Number of daily rates quoted 10 2 5
Average daily rate
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£130 £123 £110
Average daily rate % change year-on-year
+6.12% +11.36%
90% offered a daily rate of more than £118 £121 £104
10% offered a daily rate of more than £153 £125 £168
UK excluding London average daily rate £130 - £115
Number of hourly rates quoted 39 9 12
Average hourly rate £11.00 £12.50 £11.00
Average hourly rate % change year-on-year
-12.00% +13.63%
90% offered a hourly rate of more than £10.00 £9.90 £9.05
10% offered a hourly rate of more than £17.00 £17.65 £100.20
UK excluding London average hourly rate £15.25 £12.50 £11.25
% change year-on-year
+22.00% +11.11%
1st Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46480 44650 49322
As % of all contract IT jobs located in England 92.32% 92.83% 92.91%
Number of daily rates quoted 28690 27138 28354
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1836 1959 2460
Average hourly rate £16.84 £17.50 £19.50
Average hourly rate % change year-on-year
-3.77% -10.25%
90% offered a hourly rate of more than £10.53 £11.00 £11.50
10% offered a hourly rate of more than £38.50 £40.00 £41.01
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

1st Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in England

1st Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Engineer across the England region.

1st Line Support Engineer Daily Rate Trend in England

1st Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Engineer across the England region.

1st Line Support Engineer Hourly Rate Trend in England

1st Line Support Engineer
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Engineer across the England region over the 3 months to 28 August 2014.

1st Line Support Engineer Hourly Rate Histogram in England

1st Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Engineer within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +28 27 £120 -2.04%
South East +3 16 £130 - 6
South West - 2 £150 - 2
Yorkshire +3 1 - -
North West - - - - 1
East of England - - - -
1st Line Support Engineer
UK

1st Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT contractor jobs across the England region that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title.

1 96 (77.42%) Windows
2 73 (58.87%) Active Directory
3 71 (57.26%) Windows 7
4 69 (55.65%) MS Office
5 50 (40.32%) ITIL
5 50 (40.32%) MS Excel
6 34 (27.42%) Windows XP
7 22 (17.74%) Microsoft
8 10 (8.06%) Citrix
9 9 (7.26%) LAN
9 9 (7.26%) TCP/IP
10 8 (6.45%) WAN
10 8 (6.45%) Windows Server 2003
10 8 (6.45%) Security Cleared
11 7 (5.65%) SC Cleared
11 7 (5.65%) Windows Server 2008
11 7 (5.65%) Telecoms
11 7 (5.65%) SLA
11 7 (5.65%) MS Exchange
12 6 (4.84%) Windows Vista
13 5 (4.03%) VMware
13 5 (4.03%) Windows 8
13 5 (4.03%) CCNA
13 5 (4.03%) Cisco Certification
13 5 (4.03%) Microsoft Certification
14 4 (3.23%) VPN
14 4 (3.23%) MCSE
14 4 (3.23%) CRM
14 4 (3.23%) MCP
14 4 (3.23%) NHS

1st Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT contractor jobs across the England region that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (5.65%) MS Exchange
2 3 (2.42%) IBM Notes
3 2 (1.61%) Exchange Server 2003
4 1 (0.81%) Exchange Server 2007
4 1 (0.81%) Lync
4 1 (0.81%) Exchange Server 2010
4 1 (0.81%) Exchange Server 2013
4 1 (0.81%) SharePoint
4 1 (0.81%) Blackberry Enterprise Server
Applications
1 69 (55.65%) MS Office
2 50 (40.32%) MS Excel
3 1 (0.81%) Spreadsheet
Cloud Services
1 2 (1.61%) Office 365
Communications & Networking
1 9 (7.26%) TCP/IP
1 9 (7.26%) LAN
2 8 (6.45%) WAN
3 4 (3.23%) VPN
4 2 (1.61%) Internet
5 1 (0.81%) Firewall
5 1 (0.81%) Ethernet
5 1 (0.81%) DNS
5 1 (0.81%) SAN
5 1 (0.81%) Broadband
Database & Business Intelligence
1 1 (0.81%) SQL Server
General
1 7 (5.65%) Telecoms
2 3 (2.42%) Manufacturing
3 1 (0.81%) French Language
3 1 (0.81%) German Language
3 1 (0.81%) Spanish Language
3 1 (0.81%) Finance
Miscellaneous
1 4 (3.23%) NHS
2 3 (2.42%) Blackberry
2 3 (2.42%) Handset
2 3 (2.42%) iPhone
2 3 (2.42%) iPad
3 2 (1.61%) Video Conferencing
3 2 (1.61%) Social Media
4 1 (0.81%) EqualLogic
4 1 (0.81%) IVR
4 1 (0.81%) CMDB
Operating Systems
1 96 (77.42%) Windows
2 71 (57.26%) Windows 7
3 34 (27.42%) Windows XP
4 8 (6.45%) Windows Server 2003
5 7 (5.65%) Windows Server 2008
6 6 (4.84%) Windows Vista
7 5 (4.03%) Windows 8
8 3 (2.42%) Windows 2000
9 2 (1.61%) Linux
9 2 (1.61%) Android
9 2 (1.61%) Windows Server 2012
10 1 (0.81%) Windows NT
Processes & Methodologies
1 50 (40.32%) ITIL
2 4 (3.23%) CRM
2 4 (3.23%) Incident Management
3 3 (2.42%) Kalman Filter
4 2 (1.61%) Service Management
5 1 (0.81%) Change Management
5 1 (0.81%) Risk Management
5 1 (0.81%) Configuration Management
5 1 (0.81%) Problem Management
5 1 (0.81%) Capacity Management
5 1 (0.81%) Performance Analysis
Qualifications
1 8 (6.45%) Security Cleared
2 7 (5.65%) SC Cleared
3 5 (4.03%) CCNA
3 5 (4.03%) Cisco Certification
3 5 (4.03%) Microsoft Certification
4 4 (3.23%) MCP
4 4 (3.23%) MCSE
5 3 (2.42%) MCTS
5 3 (2.42%) MCITP
6 1 (0.81%) MCSA
6 1 (0.81%) EMC Certification
6 1 (0.81%) DV Cleared
Quality Assurance & Compliance
1 7 (5.65%) SLA
System Software
1 73 (58.87%) Active Directory
2 4 (3.23%) VMware Infrastructure
3 2 (1.61%) XenApp
3 2 (1.61%) vSphere
4 1 (0.81%) VMware ESXi
4 1 (0.81%) XenServer
4 1 (0.81%) Terminal Server
4 1 (0.81%) VMware ESX
Systems Management
1 1 (0.81%) Nagios
1 1 (0.81%) ZENworks
1 1 (0.81%) NetBackup
1 1 (0.81%) Backup Exec
1 1 (0.81%) Cacti
1 1 (0.81%) Symantec Enterprise Vault
1 1 (0.81%) Opsview
Vendors
1 22 (17.74%) Microsoft
2 10 (8.06%) Citrix
3 5 (4.03%) VMware
4 3 (2.42%) Lotus
4 3 (2.42%) Apple
4 3 (2.42%) Adobe
4 3 (2.42%) HP
4 3 (2.42%) Dell
4 3 (2.42%) SAP
4 3 (2.42%) Cisco
5 2 (1.61%) Salesforce.com
6 1 (0.81%) Bloomberg
6 1 (0.81%) Symantec
6 1 (0.81%) Mitel
6 1 (0.81%) Altiris
6 1 (0.81%) LANDesk
6 1 (0.81%) 3PAR
6 1 (0.81%) Nimsoft
6 1 (0.81%) EMC
6 1 (0.81%) Juniper