The table below looks at the statistics for the 1st Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Engineer in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 574 552 560
Rank change year-on-year
-22 +8
Contract jobs requiring a 1st Line Support Engineer 49 22 25
As % of all contract IT jobs located in the UK 0.084% 0.042% 0.044%
As % of the Job Titles category 0.093% 0.046% 0.048%
Number of daily rates quoted 10 5 7
Average daily rate
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£130 £125 £110
Average daily rate % change year-on-year
+4.00% +13.63%
90% offered a daily rate of more than £110 £105 £104
10% offered a daily rate of more than £179 £135 £200
UK excluding London average daily rate £130 - £115
Number of hourly rates quoted 31 10 11
Average hourly rate £11.50 £12.50 £11.00
Average hourly rate % change year-on-year
-8.00% +13.63%
90% offered a hourly rate of more than £9.90 £11.48 £9.50
10% offered a hourly rate of more than £17.00 £17.33 £18.50
UK excluding London average hourly rate £12.50 £12.50 £10.81
% change year-on-year
- +15.68%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52582 48184 52592
As % of all contract IT jobs located in the UK 90.59% 92.68% 93.09%
Number of daily rates quoted 32352 29013 29451
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £235
10% offered a daily rate of more than £550 £575 £570
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 2048 2039 2629
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.05
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Daily Rate Trend in the UK

1st Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 2 October 2014.

1st Line Support Engineer Daily Rate Histogram in the UK

1st Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Hourly Rate Trend in the UK

1st Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 42 £130 +4.00% 13
London +14 14 £175 +40.00% 2
South East -5 9 £130 - 4
City of London +19 3 £175 - 1
Yorkshire +2 3 - - 4
South West - 3 £150 - 1
West Sussex - 3 £125 - 2
Buckinghamshire - 3 £130 -
Oxfordshire -9 2 - -
East of England -23 2 - - 1
South Yorkshire +1 1 - -
Surrey -8 1 - -
Gatwick - 1 - - 1
Barnsley - 1 - -
Crawley - 1 - - 1
Crowborough - - - -
Dorking - - - -
Fareham - - - -
Bolton - - - -
Bracknell - - - -
Bristol - - - -
Bromley - - - -
Camberley - - - -
Cambridge - - - -
Cambridgeshire - - - -
Cheshire - - - -
Cornwall - - - -
East Sussex - - - -
Hampshire - - - -
Hertfordshire - - - - 1

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 2 October 2014, IT contractor jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title.

1 96 (77.42%) Windows
2 72 (58.06%) Active Directory
3 65 (52.42%) Windows 7
4 58 (46.77%) MS Office
5 48 (38.71%) MS Excel
6 45 (36.29%) ITIL
7 23 (18.55%) Windows XP
8 21 (16.94%) Microsoft
9 10 (8.06%) Citrix
10 9 (7.26%) Windows Server 2003
11 8 (6.45%) LAN
11 8 (6.45%) Security Cleared
12 7 (5.65%) Windows Server 2008
12 7 (5.65%) Telecoms
12 7 (5.65%) MS Exchange
12 7 (5.65%) SLA
13 6 (4.84%) WAN
13 6 (4.84%) SC Cleared
13 6 (4.84%) Windows 8
14 5 (4.03%) TCP/IP
14 5 (4.03%) Cisco Certification
14 5 (4.03%) CCNA
15 4 (3.23%) Apple
15 4 (3.23%) VMware
15 4 (3.23%) VPN
15 4 (3.23%) CRM
15 4 (3.23%) Incident Management
16 3 (2.42%) VMware Infrastructure
16 3 (2.42%) Windows 2000
16 3 (2.42%) Cisco

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 2 October 2014, IT contractor jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (5.65%) MS Exchange
2 2 (1.61%) SharePoint
2 2 (1.61%) Exchange Server 2003
3 1 (0.81%) Lync
3 1 (0.81%) Exchange Server 2010
3 1 (0.81%) Exchange Server 2013
3 1 (0.81%) Exchange Server 2007
3 1 (0.81%) Blackberry Enterprise Server
Applications
1 58 (46.77%) MS Office
2 48 (38.71%) MS Excel
3 1 (0.81%) Spreadsheet
Cloud Services
1 2 (1.61%) Office 365
Communications & Networking
1 8 (6.45%) LAN
2 6 (4.84%) WAN
3 5 (4.03%) TCP/IP
4 4 (3.23%) VPN
5 3 (2.42%) Internet
6 1 (0.81%) Ethernet
6 1 (0.81%) VoIP
6 1 (0.81%) SAN
6 1 (0.81%) Firewall
6 1 (0.81%) Wi-Fi
6 1 (0.81%) Intranet
Database & Business Intelligence
1 1 (0.81%) SQL Server
General
1 7 (5.65%) Telecoms
2 2 (1.61%) Spanish Language
3 1 (0.81%) Finance
3 1 (0.81%) French Language
3 1 (0.81%) German Language
Miscellaneous
1 3 (2.42%) Blackberry
2 2 (1.61%) NHS
2 2 (1.61%) Video Conferencing
2 2 (1.61%) Analytical Skills
2 2 (1.61%) Social Media
3 1 (0.81%) EqualLogic
3 1 (0.81%) CMDB
3 1 (0.81%) IVR
Operating Systems
1 96 (77.42%) Windows
2 65 (52.42%) Windows 7
3 23 (18.55%) Windows XP
4 9 (7.26%) Windows Server 2003
5 7 (5.65%) Windows Server 2008
6 6 (4.84%) Windows 8
7 3 (2.42%) Windows 2000
8 2 (1.61%) Linux
8 2 (1.61%) Android
8 2 (1.61%) Windows Vista
8 2 (1.61%) Windows Server 2012
9 1 (0.81%) Apple iOS
9 1 (0.81%) Mac OS
Processes & Methodologies
1 45 (36.29%) ITIL
2 4 (3.23%) CRM
2 4 (3.23%) Incident Management
3 2 (1.61%) Service Management
4 1 (0.81%) Capacity Management
4 1 (0.81%) Performance Analysis
4 1 (0.81%) Problem Management
4 1 (0.81%) Change Management
4 1 (0.81%) Risk Management
4 1 (0.81%) Configuration Management
Qualifications
1 8 (6.45%) Security Cleared
2 6 (4.84%) SC Cleared
3 5 (4.03%) Cisco Certification
3 5 (4.03%) CCNA
4 3 (2.42%) Microsoft Certification
5 2 (1.61%) MCSE
5 2 (1.61%) MCP
5 2 (1.61%) MCTS
5 2 (1.61%) MCITP
6 1 (0.81%) Degree
6 1 (0.81%) DV Cleared
6 1 (0.81%) MCSA
6 1 (0.81%) EMC Certification
Quality Assurance & Compliance
1 7 (5.65%) SLA
System Software
1 72 (58.06%) Active Directory
2 3 (2.42%) VMware Infrastructure
3 2 (1.61%) vSphere
3 2 (1.61%) XenApp
4 1 (0.81%) VMware ESXi
4 1 (0.81%) XenServer
4 1 (0.81%) VMware ESX
4 1 (0.81%) Firmware
4 1 (0.81%) Terminal Server
Systems Management
1 1 (0.81%) Cacti
1 1 (0.81%) Symantec Enterprise Vault
1 1 (0.81%) Opsview
1 1 (0.81%) SCCM
1 1 (0.81%) SCOM
1 1 (0.81%) NetBackup
1 1 (0.81%) Backup Exec
1 1 (0.81%) Nagios
1 1 (0.81%) ZENworks
Vendors
1 21 (16.94%) Microsoft
2 10 (8.06%) Citrix
3 4 (3.23%) Apple
3 4 (3.23%) VMware
4 3 (2.42%) Cisco
4 3 (2.42%) HP
4 3 (2.42%) Dell
5 2 (1.61%) Salesforce.com
6 1 (0.81%) 3PAR
6 1 (0.81%) Nimsoft
6 1 (0.81%) Mitel
6 1 (0.81%) Juniper
6 1 (0.81%) CA
6 1 (0.81%) Novell
6 1 (0.81%) Veritas
6 1 (0.81%) EMC
6 1 (0.81%) Bloomberg
6 1 (0.81%) Symantec
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