The first table below looks at the demand for the 1st Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Engineer in their job title over the 3 months to 20 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Jun 2013
Same period 2012 Same period 2011
First Line Support Engineer
Rank 517 556 560
Rank change year-on-year
+39 +4
Contract jobs requiring a 1st Line Support Engineer 24 23 30
As % of all contract IT jobs located in the UK 0.049% 0.040% 0.048%
As % of the Job Titles category 0.053% 0.044% 0.052%
Number of daily rates quoted 1 2 0
Average daily rate £150 £155 -
Average daily rate % change year-on-year
-3.22% -
UK excluding London average daily rate £150 £155 -
% change year-on-year
-3.22% -
Number of hourly rates quoted 13 10 23
Average hourly rate £11.50 £11.38 £12.50
Average hourly rate % change year-on-year
+1.09% -9.00%
90% offered a hourly rate of more than £10.65 £10.00 £9.60
10% offered a hourly rate of more than £15.00 £16.15 £15.00
UK excluding London average hourly rate £12.50 £11.00 £12.00
% change year-on-year
+13.63% -8.33%
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
45063 52855 57510
As % of all contract IT jobs located in the UK 92.16% 92.46% 92.49%
Number of daily rates quoted 25972 29220 31540
Average daily rate £400 £400 £420
Average daily rate % change year-on-year
- -4.76%
90% offered a daily rate of more than £238 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2142 2525 2941
Average hourly rate £18.50 £18.50 £20.00
Average hourly rate % change year-on-year
- -7.50%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.77 £40.00 £42.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Engineer within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend

1st Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Daily Rate Trend

1st Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Hourly Rate Trend

1st Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 20 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +32 23 £150 +36.36% 10
South East +29 8 - - 4
West Midlands +13 4 £150 -
West Yorkshire +6 4 - - 1
Yorkshire +6 4 - - 1
Oxfordshire - 4 - -
London +20 3 - - 3
City of London -1 3 - - 2
East of England +16 2 - -
Hampshire - 2 - - 1
Hertfordshire - 2 - -
South West +24 1 - - 2
East Midlands -9 1 - -
Buckinghamshire - 1 - - 1
Kent - 1 - -
High Wycombe - 1 - -
Hinckley - - - -
Hounslow - - - -
Leamington Spa - - - -
Leatherhead - - - -
Leicestershire - - - -
Northamptonshire - - - -
Addlestone - - - -
Banbury - - - -
Bicester - - - -
Bracknell - - - -
Caerphilly - - - -
Cardiff - - - -
Cheltenham - - - -
Coventry - - - -

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 20 June 2013, IT contractor jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title.

1 26 (52.00%) Windows
2 20 (40.00%) Active Directory
3 19 (38.00%) Microsoft
4 15 (30.00%) MS Office
5 11 (22.00%) Windows 7
6 8 (16.00%) Windows XP
7 7 (14.00%) CCNA
7 7 (14.00%) SLA
7 7 (14.00%) Cisco Certification
8 6 (12.00%) MS Exchange
8 6 (12.00%) LAN
8 6 (12.00%) MS Excel
8 6 (12.00%) ITIL
8 6 (12.00%) HP
9 5 (10.00%) WAN
9 5 (10.00%) Cisco
10 4 (8.000%) Microsoft Certification
10 4 (8.000%) SharePoint
10 4 (8.000%) MCSE
10 4 (8.000%) Blackberry
10 4 (8.000%) Windows Server 2003
11 3 (6.000%) Windows Server 2008
11 3 (6.000%) Windows Vista
11 3 (6.000%) HTTP
11 3 (6.000%) TCP/IP
12 2 (4.000%) Ethernet
12 2 (4.000%) A+ Certification
12 2 (4.000%) MCSA
12 2 (4.000%) Citrix
12 2 (4.000%) Exchange Server 2003

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 20 June 2013, IT contractor jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (2.000%) COM
Application Platforms
1 6 (12.00%) MS Exchange
2 4 (8.000%) SharePoint
3 2 (4.000%) Exchange Server 2003
3 2 (4.000%) Exchange Server 2007
4 1 (2.000%) Lync
4 1 (2.000%) Exchange Server 2010
Applications
1 15 (30.00%) MS Office
2 6 (12.00%) MS Excel
Communications & Networking
1 6 (12.00%) LAN
2 5 (10.00%) WAN
3 3 (6.000%) HTTP
3 3 (6.000%) TCP/IP
4 2 (4.000%) Ethernet
5 1 (2.000%) Network Security
5 1 (2.000%) Firewall
5 1 (2.000%) EIGRP
5 1 (2.000%) MPLS
5 1 (2.000%) OSPF
5 1 (2.000%) BGP
5 1 (2.000%) RIP
5 1 (2.000%) DHCP
5 1 (2.000%) VPN
5 1 (2.000%) DNS
General
1 2 (4.000%) Welsh Language
2 1 (2.000%) French Language
2 1 (2.000%) Portuguese Language
2 1 (2.000%) Financial Institution
2 1 (2.000%) Telecoms
2 1 (2.000%) Finance
2 1 (2.000%) Publishing
Miscellaneous
1 4 (8.000%) Blackberry
2 1 (2.000%) Statistics
2 1 (2.000%) NHS
Operating Systems
1 26 (52.00%) Windows
2 11 (22.00%) Windows 7
3 8 (16.00%) Windows XP
4 4 (8.000%) Windows Server 2003
5 3 (6.000%) Windows Server 2008
5 3 (6.000%) Windows Vista
6 1 (2.000%) Windows 8
6 1 (2.000%) Linux
Processes & Methodologies
1 6 (12.00%) ITIL
2 2 (4.000%) Asset Management
3 1 (2.000%) Change Control
3 1 (2.000%) Incident Management
3 1 (2.000%) Time Management
3 1 (2.000%) Service Management
Qualifications
1 7 (14.00%) CCNA
1 7 (14.00%) Cisco Certification
2 4 (8.000%) Microsoft Certification
2 4 (8.000%) MCSE
3 2 (4.000%) A+ Certification
3 2 (4.000%) MCSA
3 2 (4.000%) Degree
3 2 (4.000%) Network+ Certification
4 1 (2.000%) MCP
Quality Assurance & Compliance
1 7 (14.00%) SLA
System Software
1 20 (40.00%) Active Directory
Vendors
1 19 (38.00%) Microsoft
2 6 (12.00%) HP
3 5 (10.00%) Cisco
4 2 (4.000%) Citrix
5 1 (2.000%) F5
5 1 (2.000%) McAfee
5 1 (2.000%) Sophos
5 1 (2.000%) Juniper
5 1 (2.000%) Red Hat
5 1 (2.000%) Apple
5 1 (2.000%) CheckPoint
5 1 (2.000%) Adobe