The statistics below represent IT contracts advertised across the UK that had 1st Line Support Engineer featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
First Line Support Engineer
UK
Rank 560 584 582
Rank change year-on-year
+24 -2
Contract jobs requiring a 1st Line Support Engineer 36 40 38
As % of all contract IT jobs located in the UK 0.079% 0.078% 0.074%
As % of the Job Titles category 0.084% 0.082% 0.078%
Number of daily rates quoted 16 15 7
Median daily rate £110 £130 £125
Median daily rate % change year-on-year
-15.38% +4.00%
90% offered a daily rate of more than £100 £94 £97
10% offered a daily rate of more than £156 £138 £144
UK excluding London median daily rate £120 £134 £130
% change year-on-year
-10.28% +2.88%
Number of hourly rates quoted 12 21 10
Median hourly rate £11.00 £12.50 £14.50
Median hourly rate % change year-on-year
-12.00% -13.77%
90% offered a hourly rate of more than £9.61 £11.50 £11.23
10% offered a hourly rate of more than £14.08 £15.00 £17.50
UK excluding London median hourly rate £11.00 £13.25 £17.50
% change year-on-year
-16.98% -24.28%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42939 48598 48934
As % of all contract IT jobs located in the UK 94.70% 94.99% 94.80%
Number of daily rates quoted 28014 31275 30245
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £260 £240
10% offered a daily rate of more than £600 £575 £563
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 1573 1632 1895
Median hourly rate £18.00 £17.50 £17.50
Median hourly rate % change year-on-year
+2.85% -
90% offered a hourly rate of more than £11.17 £11.00 £11.00
10% offered a hourly rate of more than £47.00 £50.00 £40.60
UK excluding London median hourly rate £17.50 £18.00 £16.75
% change year-on-year
-2.77% +7.46%

1st Line Support Engineer
Jobs Demand Trend

The demand trend of IT contracts that featured 1st Line Support Engineer in the job title.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Daily Rate Trend in the UK

1st Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 21 February 2017.

1st Line Support Engineer Daily Rate Histogram in the UK

1st Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Hourly Rate Trend in the UK

1st Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 29 £110 -8.33% 16
South East +12 9 £130 +23.80% 4
London +2 6 £98 -18.75% 7
North West +26 5 £130 - 1
South West - 5 £110 - 1
Oxfordshire - 4 £123 -
Surrey +16 3 - - 1
Manchester - 3 £150 - 1
Gloucester - 3 £110 -
Gloucestershire - 3 £110 -
Cheshire +24 2 £110 -
Yorkshire +9 2 - - 1
Wales +7 2 - -
Farnham - 2 - -
Birmingham - 2 £200 -
Leeds - 2 - - 1
Kidlington - 2 £145 -
Oxford - 2 £100 -
Mold - 2 - -
West Yorkshire - 2 - - 1
Flintshire - 2 - -
North Wales - 2 - -
West Midlands - 2 £200 -
Scotland - 2 £130 -
Berkshire +19 1 £130 +18.18% 1
Bracknell +3 1 £130 +18.18% 1
East of England +1 1 £163 - 2
Essex -3 1 £163 - 1
Kent - 1 - -
Swindon - 1 - -

1st Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 21 February 2017, 1st Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support Engineer in the job title.

1 67 (70.53%) Windows
2 44 (46.32%) Microsoft
2 44 (46.32%) Active Directory
3 41 (43.16%) Windows 7
4 37 (38.95%) MS Office
5 21 (22.11%) SLA
6 15 (15.79%) TCP/IP
7 14 (14.74%) ITIL
8 13 (13.68%) VMware
8 13 (13.68%) Network Management
9 12 (12.63%) DBS Check
9 12 (12.63%) Service Delivery
9 12 (12.63%) MS Excel
9 12 (12.63%) Apple
10 11 (11.58%) Citrix
10 11 (11.58%) Time Management
10 11 (11.58%) VMware Infrastructure
11 10 (10.53%) Windows XP
12 9 (9.47%) Service Management
12 9 (9.47%) Firewall
13 7 (7.37%) Windows Server
13 7 (7.37%) Cisco
13 7 (7.37%) Internet
13 7 (7.37%) VPN
14 6 (6.32%) LAN
14 6 (6.32%) Incident Management
14 6 (6.32%) Office 365
14 6 (6.32%) Windows 8
15 5 (5.26%) Mac OS
15 5 (5.26%) Apple iOS

1st Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.26%) IBM Notes
1 5 (5.26%) MS Exchange
2 2 (2.11%) IIS
3 1 (1.05%) Blackberry Enterprise Server
3 1 (1.05%) Exchange Server 2010
3 1 (1.05%) SAS
3 1 (1.05%) Skype for Business
Applications
1 37 (38.95%) MS Office
2 12 (12.63%) MS Excel
3 5 (5.26%) Spreadsheet
Cloud Services
1 6 (6.32%) Office 365
2 3 (3.16%) Microsoft Azure
Communications & Networking
1 15 (15.79%) TCP/IP
2 9 (9.47%) Firewall
3 7 (7.37%) Internet
3 7 (7.37%) VPN
4 6 (6.32%) LAN
5 5 (5.26%) DNS
6 4 (4.21%) DHCP
6 4 (4.21%) Wireless
7 3 (3.16%) WAN
8 2 (2.11%) VoIP
9 1 (1.05%) 3G
9 1 (1.05%) ATM
9 1 (1.05%) BGP
9 1 (1.05%) Ethernet
9 1 (1.05%) FTP
9 1 (1.05%) HTTP
9 1 (1.05%) Intranet
9 1 (1.05%) IPv4
9 1 (1.05%) IPv6
9 1 (1.05%) SNMP
Database & Business Intelligence
1 2 (2.11%) RDBMS
1 2 (2.11%) Relational Database
General
1 4 (4.21%) Telecoms
2 1 (1.05%) Billing
2 1 (1.05%) French Language
2 1 (1.05%) Legal
2 1 (1.05%) Manufacturing
2 1 (1.05%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (2.11%) HTML
2 1 (1.05%) Middleware
Miscellaneous
1 4 (4.21%) Blackberry
2 3 (3.16%) Analytical Skills
2 3 (3.16%) iPhone
3 2 (2.11%) Video Conferencing
4 1 (1.05%) Digital Media
4 1 (1.05%) Driving Licence
4 1 (1.05%) Fat Client
4 1 (1.05%) Handset
4 1 (1.05%) iPad
4 1 (1.05%) IPTV
4 1 (1.05%) Over-the-Top Content
4 1 (1.05%) PKI
4 1 (1.05%) STB
4 1 (1.05%) Thin Client
4 1 (1.05%) Video on Demand
Operating Systems
1 67 (70.53%) Windows
2 41 (43.16%) Windows 7
3 10 (10.53%) Windows XP
4 7 (7.37%) Windows Server
5 6 (6.32%) Windows 8
6 5 (5.26%) Apple iOS
6 5 (5.26%) Mac OS
6 5 (5.26%) Windows 10
7 4 (4.21%) Mac OS X
7 4 (4.21%) Windows Server 2008
7 4 (4.21%) Windows Server 2012
8 2 (2.11%) Linux
9 1 (1.05%) Unix
Processes & Methodologies
1 14 (14.74%) ITIL
2 13 (13.68%) Network Management
3 12 (12.63%) Service Delivery
4 11 (11.58%) Time Management
5 9 (9.47%) Service Management
6 6 (6.32%) Incident Management
7 3 (3.16%) Change Management
7 3 (3.16%) Migration
8 2 (2.11%) Asset Management
9 1 (1.05%) Business Continuity
9 1 (1.05%) Change Control
9 1 (1.05%) Configuration Management
9 1 (1.05%) CRM
9 1 (1.05%) ERP
9 1 (1.05%) Fault Management
9 1 (1.05%) Knowledge Management
9 1 (1.05%) Mathematics
9 1 (1.05%) Network Architecture
9 1 (1.05%) Network Monitoring
9 1 (1.05%) Web Development
Programming Languages
1 2 (2.11%) SQL
2 1 (1.05%) Java
2 1 (1.05%) JavaScript
2 1 (1.05%) PHP
Qualifications
1 12 (12.63%) DBS Check
2 5 (5.26%) Security Cleared
3 3 (3.16%) Degree
3 3 (3.16%) SC Cleared
4 2 (2.11%) CCNA
4 2 (2.11%) Cisco Certification
4 2 (2.11%) DV Cleared
5 1 (1.05%) CCIP
5 1 (1.05%) CCNP
5 1 (1.05%) JNCIA
5 1 (1.05%) Network+ Certification
Quality Assurance & Compliance
1 21 (22.11%) SLA
System Software
1 44 (46.32%) Active Directory
2 11 (11.58%) VMware Infrastructure
3 1 (1.05%) Virtual Machines
3 1 (1.05%) XenApp
Systems Management
1 2 (2.11%) SCCM
2 1 (1.05%) AirWatch
2 1 (1.05%) Cisco Prime
2 1 (1.05%) Forefront Identity Manager
Vendors
1 44 (46.32%) Microsoft
2 13 (13.68%) VMware
3 12 (12.63%) Apple
4 11 (11.58%) Citrix
5 7 (7.37%) Cisco
6 5 (5.26%) Lotus
7 2 (2.11%) Juniper
7 2 (2.11%) LANDesk
7 2 (2.11%) Remedy
8 1 (1.05%) CheckPoint
8 1 (1.05%) GENBAND
8 1 (1.05%) Huawei
8 1 (1.05%) Peregrine
8 1 (1.05%) ServiceNow
8 1 (1.05%) SolarWinds