The first table below looks at the demand for the 1st Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Engineer in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 509 547 572
Rank change year-on-year
+38 +25
Contract jobs requiring a 1st Line Support Engineer 71 22 15
As % of all contract IT jobs located in the UK 0.13% 0.043% 0.026%
As % of the Job Titles category 0.14% 0.047% 0.028%
Number of daily rates quoted 12 2 1
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£128 £123 £110
Average daily rate % change year-on-year
+4.08% +11.36%
UK excluding London average daily rate £130 - £110
Number of hourly rates quoted 48 10 9
Average hourly rate £11.50 £12.73 £10.00
Average hourly rate % change year-on-year
-9.62% +27.25%
90% offered a hourly rate of more than £10.18 £9.95 £8.90
10% offered a hourly rate of more than £17.00 £15.00 £110.00
UK excluding London average hourly rate £15.50 £12.95 £10.00
% change year-on-year
+19.69% +29.50%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49763 47179 53563
As % of all contract IT jobs located in the UK 92.42% 92.54% 92.48%
Number of daily rates quoted 30243 27592 29833
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £240
10% offered a daily rate of more than £550 £575 £568
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1973 2142 2712
Average hourly rate £16.50 £18.00 £19.42
Average hourly rate % change year-on-year
-8.33% -7.31%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.48 £17.23 £18.50
% change year-on-year
-4.32% -6.89%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Daily Rate Trend in the UK

1st Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Hourly Rate Trend in the UK

1st Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 23 July 2014.

1st Line Support Engineer Hourly Rate Histogram in the UK

1st Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +33 68 £128 +4.08% 17
London +36 40 £120 -2.04% 1
South East +7 19 £130 - 6
Buckinghamshire 0 7 £130 -
High Wycombe +3 5 £130 -
Oxford -2 4 - -
Oxfordshire -4 4 - - 1
Berkshire - 3 - - 1
Reading - 2 - -
Milton Keynes - 2 - -
South Wales - 2 - - 1
North West - 2 - -
Wales - 2 - - 1
Yorkshire +2 1 - - 5
Hampshire -17 1 £105 - 1
South West -28 1 - - 1
Scotland - 1 - -
North Lanarkshire - 1 - -
East of England - 1 - - 1
Essex - 1 - -
Surrey - 1 - - 2
Bellshill - 1 - -
Belper - - - -
Bracknell - - - -
Bristol - - - -
Caerphilly - - - -
Camberley - - - -
Chertsey - - - -
Chippenham - - - -
Corsham - - - -

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 23 July 2014, IT contractor jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title.

1 110 (80.29%) Windows
2 82 (59.85%) Active Directory
3 78 (56.93%) Windows 7
4 73 (53.28%) MS Office
5 58 (42.34%) MS Excel
6 53 (38.69%) ITIL
7 44 (32.12%) Windows XP
8 27 (19.71%) Microsoft
9 11 (8.03%) TCP/IP
9 11 (8.03%) Citrix
10 10 (7.30%) SLA
11 9 (6.57%) LAN
11 9 (6.57%) MS Exchange
11 9 (6.57%) Windows Vista
12 8 (5.84%) Windows Server 2008
12 8 (5.84%) WAN
12 8 (5.84%) Windows Server 2003
13 6 (4.38%) Telecoms
13 6 (4.38%) Microsoft Certification
14 5 (3.65%) CCNA
14 5 (3.65%) Cisco Certification
14 5 (3.65%) Security Cleared
14 5 (3.65%) VMware Infrastructure
14 5 (3.65%) VMware
15 4 (2.92%) SC Cleared
15 4 (2.92%) iPhone
15 4 (2.92%) Exchange Server 2010
15 4 (2.92%) Windows 8
15 4 (2.92%) NHS
15 4 (2.92%) Blackberry

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 23 July 2014, IT contractor jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (6.57%) MS Exchange
2 4 (2.92%) Exchange Server 2010
3 3 (2.19%) IBM Notes
4 2 (1.46%) Exchange Server 2003
5 1 (0.73%) Exchange Server 2007
5 1 (0.73%) Lync
5 1 (0.73%) Blackberry Enterprise Server
5 1 (0.73%) Exchange Server 2013
Applications
1 73 (53.28%) MS Office
2 58 (42.34%) MS Excel
3 1 (0.73%) Spreadsheet
Cloud Services
1 2 (1.46%) Office 365
Communications & Networking
1 11 (8.03%) TCP/IP
2 9 (6.57%) LAN
3 8 (5.84%) WAN
4 3 (2.19%) VPN
5 2 (1.46%) Internet
5 2 (1.46%) Broadband
6 1 (0.73%) Firewall
6 1 (0.73%) Ethernet
6 1 (0.73%) DNS
6 1 (0.73%) SAN
General
1 6 (4.38%) Telecoms
2 3 (2.19%) Manufacturing
3 2 (1.46%) Local Government
4 1 (0.73%) French Language
4 1 (0.73%) German Language
4 1 (0.73%) Japanese Language
4 1 (0.73%) Russian Language
4 1 (0.73%) Spanish Language
4 1 (0.73%) Finance
Miscellaneous
1 4 (2.92%) NHS
1 4 (2.92%) Blackberry
1 4 (2.92%) iPhone
2 3 (2.19%) Handset
2 3 (2.19%) iPad
3 2 (1.46%) Video Conferencing
3 2 (1.46%) Mainframe
3 2 (1.46%) Client/Server
3 2 (1.46%) Social Media
4 1 (0.73%) EqualLogic
Operating Systems
1 110 (80.29%) Windows
2 78 (56.93%) Windows 7
3 44 (32.12%) Windows XP
4 9 (6.57%) Windows Vista
5 8 (5.84%) Windows Server 2003
5 8 (5.84%) Windows Server 2008
6 4 (2.92%) Windows 8
7 3 (2.19%) Windows 2000
8 2 (1.46%) Linux
8 2 (1.46%) VME
8 2 (1.46%) Windows Server 2012
9 1 (0.73%) Android
9 1 (0.73%) Windows NT
Processes & Methodologies
1 53 (38.69%) ITIL
2 4 (2.92%) CRM
3 3 (2.19%) Incident Management
4 1 (0.73%) Problem Management
4 1 (0.73%) Capacity Management
4 1 (0.73%) Performance Analysis
4 1 (0.73%) Change Management
4 1 (0.73%) Risk Management
Programming Languages
1 1 (0.73%) SQL
Qualifications
1 6 (4.38%) Microsoft Certification
2 5 (3.65%) CCNA
2 5 (3.65%) Cisco Certification
2 5 (3.65%) Security Cleared
3 4 (2.92%) SC Cleared
3 4 (2.92%) MCP
3 4 (2.92%) MCSE
4 3 (2.19%) MCTS
4 3 (2.19%) MCITP
5 1 (0.73%) EMC Certification
5 1 (0.73%) MCSA
5 1 (0.73%) DV Cleared
Quality Assurance & Compliance
1 10 (7.30%) SLA
System Software
1 82 (59.85%) Active Directory
2 5 (3.65%) VMware Infrastructure
3 2 (1.46%) XenApp
3 2 (1.46%) vSphere
4 1 (0.73%) VMware ESXi
4 1 (0.73%) XenServer
4 1 (0.73%) Terminal Server
4 1 (0.73%) VMware ESX
Systems Management
1 1 (0.73%) Nagios
1 1 (0.73%) ZENworks
1 1 (0.73%) NetBackup
1 1 (0.73%) Backup Exec
1 1 (0.73%) Cacti
1 1 (0.73%) Symantec Enterprise Vault
1 1 (0.73%) Opsview
Vendors
1 27 (19.71%) Microsoft
2 11 (8.03%) Citrix
3 5 (3.65%) VMware
4 4 (2.92%) Adobe
5 3 (2.19%) HP
5 3 (2.19%) Dell
5 3 (2.19%) SAP
5 3 (2.19%) Lotus
5 3 (2.19%) Novell
6 2 (1.46%) Apple
6 2 (1.46%) Salesforce.com
6 2 (1.46%) Cisco
7 1 (0.73%) Juniper
7 1 (0.73%) CA
7 1 (0.73%) EMC
7 1 (0.73%) Bloomberg
7 1 (0.73%) Symantec
7 1 (0.73%) Altiris
7 1 (0.73%) LANDesk
7 1 (0.73%) 3PAR
Lyndhurst, Hampshire
360 Resourcing Solutions
Rate: £10 per hour
Posted: 6 hours ago
Sheffield, South Yorkshire
Candidate Source
Rate: Competitive
Posted: 12 hours ago
London
Experis Ltd
Rate: market rate value
Posted: 5 days ago
Coventry
CPS Group
Rate: £10 per hour
Posted: 15 days ago
Dudley
Interquest - Korus Group - Brighton
Rate: £15 - £19 per hour
Posted: 15 days ago
Cardiff
Hays IT - Uk Posting account
Rate: £12.00 per hour
Posted: 21 days ago
Slough
Progressive Recruitment
Posted: 26 days ago