The table below looks at the statistics for the 1st Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Engineer in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
First Line Support Engineer
Rank 569 559 561
Rank change year-on-year
-10 +2
Contract jobs requiring a 1st Line Support Engineer 49 27 25
As % of all contract IT jobs located in the UK 0.084% 0.051% 0.045%
As % of the Job Titles category 0.093% 0.055% 0.048%
Number of daily rates quoted 6 4 7
Average daily rate
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of your Daily Rate
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£135 £115 £110
Average daily rate % change year-on-year
+17.39% +4.54%
90% offered a daily rate of more than £88 £92 £104
10% offered a daily rate of more than £185 £135 £200
UK excluding London average daily rate £133 £90 £115
% change year-on-year
+47.22% -21.73%
Number of hourly rates quoted 28 15 9
Average hourly rate £11.00 £11.50 £11.50
Average hourly rate % change year-on-year
-4.34% -
90% offered a hourly rate of more than £9.00 £10.50 £10.30
10% offered a hourly rate of more than £14.95 £17.00 £36.80
UK excluding London average hourly rate £12.25 £11.50 £11.40
% change year-on-year
+6.52% +0.85%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52814 48754 52062
As % of all contract IT jobs located in the UK 90.71% 92.76% 93.18%
Number of daily rates quoted 32941 29468 29352
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £230 £225
10% offered a daily rate of more than £563 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2104 2105 2558
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £39.50 £42.00
UK excluding London average hourly rate £16.50 £16.50 £17.50
% change year-on-year
- -5.71%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Daily Rate Trend in the UK

1st Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 21 October 2014.

1st Line Support Engineer Daily Rate Histogram in the UK

1st Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Hourly Rate Trend in the UK

1st Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -10 43 £150 +11.11% 21
London -4 11 £165 +22.22% 4
Yorkshire 0 7 - - 3
South East -27 7 - - 7
South West -31 5 £155 - 2
Surrey -3 2 - - 1
Oxfordshire -9 2 - - 1
East of England -16 2 - - 1
West Sussex - 2 - - 2
South Yorkshire +3 1 - -
Bristol -26 1 £160 - 1
Barnsley - 1 - -
Crawley - 1 - - 1
Gatwick - 1 - -
York - 1 - -
Buckinghamshire - 1 - -
Milton Keynes - 1 - -
North Yorkshire - 1 - -
North West - 1 - - 2
Farnborough - - - -
Aldershot - - - -
City of London - - - - 2
Portsmouth - - - -
Reading - - - -
Slough - - - -
Southampton - - - -
Staines - - - -
Thame - - - - 1
Tunbridge Wells - - - -
Watford - - - -

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 21 October 2014, IT contractor jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title.

1 93 (76.86%) Windows
2 64 (52.89%) Active Directory
3 59 (48.76%) Windows 7
4 52 (42.98%) MS Office
5 43 (35.54%) MS Excel
6 41 (33.88%) ITIL
7 23 (19.01%) Windows XP
7 23 (19.01%) Microsoft
8 10 (8.26%) SLA
9 8 (6.61%) Windows Server 2003
9 8 (6.61%) MS Exchange
9 8 (6.61%) LAN
9 8 (6.61%) Security Cleared
10 7 (5.79%) Windows Server 2008
10 7 (5.79%) Citrix
10 7 (5.79%) Telecoms
11 6 (4.96%) WAN
11 6 (4.96%) SC Cleared
11 6 (4.96%) Windows 8
12 5 (4.13%) Apple
12 5 (4.13%) VPN
13 4 (3.31%) Blackberry
13 4 (3.31%) Internet
13 4 (3.31%) CCNA
13 4 (3.31%) Cisco Certification
13 4 (3.31%) TCP/IP
13 4 (3.31%) CRM
13 4 (3.31%) Incident Management
14 3 (2.48%) Windows 2000
14 3 (2.48%) Service Management

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 21 October 2014, IT contractor jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (6.61%) MS Exchange
2 2 (1.65%) Blackberry Enterprise Server
2 2 (1.65%) Exchange Server 2003
2 2 (1.65%) SharePoint
3 1 (0.83%) Exchange Server 2007
3 1 (0.83%) Lync
3 1 (0.83%) Exchange Server 2010
Applications
1 52 (42.98%) MS Office
2 43 (35.54%) MS Excel
3 1 (0.83%) Spreadsheet
Cloud Services
1 2 (1.65%) Office 365
Communications & Networking
1 8 (6.61%) LAN
2 6 (4.96%) WAN
3 5 (4.13%) VPN
4 4 (3.31%) TCP/IP
4 4 (3.31%) Internet
5 2 (1.65%) Intranet
5 2 (1.65%) VoIP
6 1 (0.83%) DHCP
6 1 (0.83%) Ethernet
6 1 (0.83%) DNS
6 1 (0.83%) Firewall
6 1 (0.83%) Wi-Fi
Database & Business Intelligence
1 1 (0.83%) SQL Server
General
1 7 (5.79%) Telecoms
2 2 (1.65%) Spanish Language
3 1 (0.83%) Finance
3 1 (0.83%) Banking
3 1 (0.83%) Retail
3 1 (0.83%) Retail Banking
3 1 (0.83%) French Language
3 1 (0.83%) German Language
Miscellaneous
1 4 (3.31%) Blackberry
2 2 (1.65%) Video Conferencing
2 2 (1.65%) NHS
2 2 (1.65%) Analytical Skills
3 1 (0.83%) EqualLogic
3 1 (0.83%) Social Media
3 1 (0.83%) Management Information System
3 1 (0.83%) IVR
3 1 (0.83%) CMDB
Operating Systems
1 93 (76.86%) Windows
2 59 (48.76%) Windows 7
3 23 (19.01%) Windows XP
4 8 (6.61%) Windows Server 2003
5 7 (5.79%) Windows Server 2008
6 6 (4.96%) Windows 8
7 3 (2.48%) Windows 2000
8 2 (1.65%) Windows Server 2012
8 2 (1.65%) Windows Vista
8 2 (1.65%) Android
9 1 (0.83%) Mac OS
9 1 (0.83%) Linux
9 1 (0.83%) Apple iOS
Processes & Methodologies
1 41 (33.88%) ITIL
2 4 (3.31%) CRM
2 4 (3.31%) Incident Management
3 3 (2.48%) Service Management
4 1 (0.83%) Service Delivery
4 1 (0.83%) Change Management
4 1 (0.83%) Risk Management
4 1 (0.83%) Problem Management
4 1 (0.83%) Data Protection
4 1 (0.83%) Network Management
4 1 (0.83%) Capacity Management
4 1 (0.83%) Performance Analysis
4 1 (0.83%) Configuration Management
Qualifications
1 8 (6.61%) Security Cleared
2 6 (4.96%) SC Cleared
3 4 (3.31%) CCNA
3 4 (3.31%) Cisco Certification
4 2 (1.65%) Microsoft Certification
4 2 (1.65%) MCTS
4 2 (1.65%) Degree
4 2 (1.65%) MCP
4 2 (1.65%) MCSA
5 1 (0.83%) DV Cleared
5 1 (0.83%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 10 (8.26%) SLA
System Software
1 64 (52.89%) Active Directory
2 1 (0.83%) Firmware
2 1 (0.83%) VMware ESX
2 1 (0.83%) VMware Infrastructure
2 1 (0.83%) XenApp
2 1 (0.83%) vSphere
2 1 (0.83%) VMware ESXi
Systems Management
1 1 (0.83%) Nagios
1 1 (0.83%) NetBackup
1 1 (0.83%) Backup Exec
1 1 (0.83%) SCCM
1 1 (0.83%) SCOM
1 1 (0.83%) Cacti
1 1 (0.83%) Symantec Enterprise Vault
1 1 (0.83%) Opsview
Vendors
1 23 (19.01%) Microsoft
2 7 (5.79%) Citrix
3 5 (4.13%) Apple
4 2 (1.65%) Salesforce.com
4 2 (1.65%) Bloomberg
4 2 (1.65%) VMware
5 1 (0.83%) Mitel
5 1 (0.83%) Nimsoft
5 1 (0.83%) Symantec
5 1 (0.83%) Cisco
5 1 (0.83%) Reuters
5 1 (0.83%) HP
5 1 (0.83%) Dell
5 1 (0.83%) Juniper
5 1 (0.83%) CA
5 1 (0.83%) Veritas
Newcastle Upon Tyne, Tyne and Wear
Oscar Associates (UK) Ltd
Rate: £10 - £12 per annum
Posted: Yesterday
Bristol, Avon
Experis Ltd
Rate: £120 - £200 per day
Posted: 5 days ago
East Riding of Yorkshire
Computer Futures
Rate: competitive
Posted: 6 days ago
Kingston Upon Hull
Interquest - Korus Group - Brighton
Rate: £10 - £17 per hour
Posted: 11 days ago
London
Venn Group - UK
Rate: 10-15 Per Hour
Posted: 11 days ago
Sunderland
Interquest - Korus Group - Brighton
Rate: £10 - £17 per hour
Posted: 26 days ago
Leeds
Interquest - Korus Group - Brighton
Rate: £10 - £15 per hour
Posted: 27 days ago