The statistics below represent IT contracts advertised across the UK that had 1st Line Support Engineer featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 23 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
First Line Support Engineer
Rank 589 596 541
Rank change year-on-year
+7 -55
Contract jobs requiring a 1st Line Support Engineer 55 48 86
As % of all contract IT jobs located in the UK 0.10% 0.084% 0.16%
As % of the Job Titles category 0.11% 0.089% 0.17%
Number of daily rates quoted 21 21 16
Median daily rate £115 £140 £120
Median daily rate % change year-on-year
-17.85% +16.66%
90% offered a daily rate of more than £100 £90 £97
10% offered a daily rate of more than £175 £180 £156
UK excluding London median daily rate £115 £133 £120
% change year-on-year
-13.20% +10.41%
Number of hourly rates quoted 9 17 55
Median hourly rate £13.00 £12.50 £11.50
Median hourly rate % change year-on-year
+4.00% +8.69%
90% offered a hourly rate of more than £9.90 £7.19 £10.35
10% offered a hourly rate of more than £15.00 £13.70 £17.00
UK excluding London median hourly rate £13.00 £12.00 £13.00
% change year-on-year
+8.33% -7.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51265 53978 50296
As % of all contract IT jobs located in the UK 94.73% 94.79% 94.69%
Number of daily rates quoted 33271 34120 30516
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £240 £225
10% offered a daily rate of more than £575 £572 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1545 2017 2055
Median hourly rate £17.00 £16.60 £16.50
Median hourly rate % change year-on-year
+2.40% +0.60%
90% offered a hourly rate of more than £11.00 £10.94 £10.50
10% offered a hourly rate of more than £45.00 £42.46 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.20
% change year-on-year
+2.10% -0.24%

1st Line Support Engineer
Jobs Demand Trend

The demand trend of IT contracts that featured 1st Line Support Engineer in the job title.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Daily Rate Trend in the UK

1st Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 23 July 2016.

1st Line Support Engineer Daily Rate Histogram in the UK

1st Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Hourly Rate Trend in the UK

1st Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 55 £115 +9.52% 15
East of England +32 14 £115 -13.20% 1
South East -1 13 £115 +27.77% 5
South West +14 10 £150 -
Essex +16 9 £104 +15.27%
Brentwood - 9 £104 -
Hampshire +13 6 £175 - 2
Yorkshire +6 6 - - 2
Southampton +10 4 £115 - 1
Surrey -1 4 £110 - 1
Cambridgeshire - 4 £160 - 1
West Yorkshire - 4 - - 2
Bristol +2 3 £150 -
North West -11 3 £225 +125.00% 3
London -13 3 £100 -33.33% 4
West Midlands -20 3 £108 -
East Midlands - 3 - -
Dorset - 3 - -
Bournemouth - 3 - -
Leeds - 3 - - 1
Camberley - 3 £100 -
Gloucestershire -1 2 - -
Hull - 2 - -
Wellingborough - 2 - -
East Yorkshire - 2 - -
Merseyside - 2 - -
Northamptonshire - 2 - -
Liverpool - 2 - -
Berkshire -3 1 £115 -4.16% 1
Wiltshire -7 1 - -

1st Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 23 July 2016, 1st Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support Engineer in the job title.

1 55 (55.56%) Windows
2 45 (45.45%) Active Directory
3 41 (41.41%) Microsoft
4 27 (27.27%) MS Office
5 24 (24.24%) Windows 7
6 21 (21.21%) ITIL
7 16 (16.16%) SLA
7 16 (16.16%) Cisco
8 13 (13.13%) MS Excel
9 12 (12.12%) Service Management
10 9 (9.09%) Windows XP
10 9 (9.09%) MS Exchange
11 8 (8.08%) Avaya
11 8 (8.08%) Windows Server
12 7 (7.07%) Citrix
13 6 (6.06%) Windows Server 2008
13 6 (6.06%) Wi-Fi
13 6 (6.06%) Blackberry
13 6 (6.06%) TCP/IP
14 5 (5.05%) IPv4
14 5 (5.05%) ISDN
14 5 (5.05%) VoIP
14 5 (5.05%) Symantec
14 5 (5.05%) Mitel
14 5 (5.05%) Telecoms
14 5 (5.05%) Windows 10
15 4 (4.04%) iPhone
15 4 (4.04%) SCCM
15 4 (4.04%) Time Management
15 4 (4.04%) Cisco Certification

1st Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (9.09%) MS Exchange
2 3 (3.03%) IBM Notes
2 3 (3.03%) SharePoint
2 3 (3.03%) Skype for Business
3 2 (2.02%) Exchange Server 2003
3 2 (2.02%) Exchange Server 2010
3 2 (2.02%) Exchange Server 2013
4 1 (1.01%) Blackberry Enterprise Server
4 1 (1.01%) Confluence
4 1 (1.01%) Exchange Server 2007
4 1 (1.01%) JBoss
Applications
1 27 (27.27%) MS Office
2 13 (13.13%) MS Excel
3 2 (2.02%) Spreadsheet
Cloud Services
1 2 (2.02%) Office 365
2 1 (1.01%) Google Apps
Communications & Networking
1 6 (6.06%) TCP/IP
1 6 (6.06%) Wi-Fi
2 5 (5.05%) IPv4
2 5 (5.05%) ISDN
2 5 (5.05%) VoIP
3 4 (4.04%) LAN
3 4 (4.04%) WAN
4 2 (2.02%) DNS
4 2 (2.02%) Firewall
4 2 (2.02%) Network Security
4 2 (2.02%) VPN
5 1 (1.01%) Ethernet
5 1 (1.01%) FTP
5 1 (1.01%) IP Telephony
5 1 (1.01%) SAN
5 1 (1.01%) SSH
5 1 (1.01%) Wireless
Database & Business Intelligence
1 3 (3.03%) Oracle Database
1 3 (3.03%) SQL Server
General
1 5 (5.05%) Telecoms
2 3 (3.03%) Finance
2 3 (3.03%) German Language
3 1 (1.01%) Advertising
3 1 (1.01%) Back Office
3 1 (1.01%) Banking
3 1 (1.01%) French Language
3 1 (1.01%) Retail
Miscellaneous
1 6 (6.06%) Blackberry
2 4 (4.04%) iPhone
3 2 (2.02%) Digital Media
3 2 (2.02%) iPad
4 1 (1.01%) Analytical Skills
4 1 (1.01%) Driving Licence
4 1 (1.01%) PDA
4 1 (1.01%) Wiki
Operating Systems
1 55 (55.56%) Windows
2 24 (24.24%) Windows 7
3 9 (9.09%) Windows XP
4 8 (8.08%) Windows Server
5 6 (6.06%) Windows Server 2008
6 5 (5.05%) Windows 10
7 3 (3.03%) Android
7 3 (3.03%) Mac OS X
7 3 (3.03%) Unix
7 3 (3.03%) Windows 2000 Server
7 3 (3.03%) Windows 8
7 3 (3.03%) Windows Server 2003
8 2 (2.02%) Apple iOS
8 2 (2.02%) HPUX
8 2 (2.02%) Linux
8 2 (2.02%) Windows Server 2012
Processes & Methodologies
1 21 (21.21%) ITIL
2 12 (12.12%) Service Management
3 4 (4.04%) Time Management
4 3 (3.03%) Data Protection
4 3 (3.03%) Incident Management
4 3 (3.03%) Service Delivery
5 2 (2.02%) CRM
5 2 (2.02%) ERP
5 2 (2.02%) Migration
5 2 (2.02%) Network Management
5 2 (2.02%) Web Development
6 1 (1.01%) Application Discovery
6 1 (1.01%) Asset Management
6 1 (1.01%) Fault Analysis
6 1 (1.01%) IT Asset Management
6 1 (1.01%) Patch Management
6 1 (1.01%) Server Building
Programming Languages
1 2 (2.02%) Java
1 2 (2.02%) JavaScript
1 2 (2.02%) PHP
2 1 (1.01%) PowerShell
2 1 (1.01%) SQL
Qualifications
1 4 (4.04%) CCNA
1 4 (4.04%) Cisco Certification
2 3 (3.03%) Security Cleared
3 2 (2.02%) SC Cleared
4 1 (1.01%) BPSS Clearance
4 1 (1.01%) DBS Check
4 1 (1.01%) MCP
4 1 (1.01%) MCSA
4 1 (1.01%) Microsoft Certification
4 1 (1.01%) MOS
Quality Assurance & Compliance
1 16 (16.16%) SLA
2 1 (1.01%) ISO 9000
System Software
1 45 (45.45%) Active Directory
2 2 (2.02%) VMware Infrastructure
3 1 (1.01%) Samba
3 1 (1.01%) Terminal Services
Systems Management
1 4 (4.04%) SCCM
2 2 (2.02%) Backup Exec
2 2 (2.02%) Norton AntiVirus
2 2 (2.02%) Tivoli Storage Manager
3 1 (1.01%) Cisco CUCM
3 1 (1.01%) NetVault Backup
Vendors
1 41 (41.41%) Microsoft
2 16 (16.16%) Cisco
3 8 (8.08%) Avaya
4 7 (7.07%) Citrix
5 5 (5.05%) Mitel
5 5 (5.05%) Symantec
6 4 (4.04%) Dell
7 3 (3.03%) Apple
7 3 (3.03%) Lotus
7 3 (3.03%) Oracle
7 3 (3.03%) ServiceNow
8 2 (2.02%) VMware
9 1 (1.01%) Google
9 1 (1.01%) Sophos
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