The table below looks at the statistics for the 1st Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Engineer in their job title over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
First Line Support Engineer
Rank 565 521 543
Rank change year-on-year
-44 +22
Contract jobs requiring a 1st Line Support Engineer 35 78 24
As % of all contract IT jobs located in the UK 0.062% 0.14% 0.049%
As % of the Job Titles category 0.067% 0.16% 0.053%
Number of daily rates quoted 12 11 1
Average daily rate
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£155 £110 £150
Average daily rate % change year-on-year
+40.90% -26.66%
UK excluding London average daily rate £160 £110 £150
% change year-on-year
+45.45% -26.66%
Number of hourly rates quoted 15 54 14
Average hourly rate £11.50 £11.00 £11.50
Average hourly rate % change year-on-year
+4.54% -4.34%
90% offered a hourly rate of more than £7.19 £9.00 £10.15
10% offered a hourly rate of more than £15.90 £15.85 £15.00
UK excluding London average hourly rate £11.25 £11.50 £12.50
% change year-on-year
-2.17% -8.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51861 49855 45545
As % of all contract IT jobs located in the UK 92.44% 92.57% 92.58%
Number of daily rates quoted 32669 30609 26369
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1945 1977 2127
Average hourly rate £16.60 £16.50 £18.50
Average hourly rate % change year-on-year
+0.60% -10.81%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £40.15 £40.00 £41.50
UK excluding London average hourly rate £16.25 £16.50 £17.50
% change year-on-year
-1.51% -5.71%

1st Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 1st Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

1st Line Support Engineer Jobs Demand Trend in the UK

1st Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Daily Rate Trend in the UK

1st Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 30 June 2015.

1st Line Support Engineer Daily Rate Histogram in the UK

1st Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Engineer within the UK.

1st Line Support Engineer Hourly Rate Trend in the UK

1st Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 30 June 2015.

1st Line Support Engineer Hourly Rate Histogram in the UK

1st Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK over the 3 months to 30 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -56 29 £100 -9.09% 8
South East -31 10 £90 -21.73% 4
London -50 9 £150 +30.43% 2
Hampshire -2 4 - - 1
Aberdeen - 4 £180 - 1
Scotland - 4 £180 - 1
Reading +6 3 - -
City of London +2 3 - -
Berkshire 0 3 - - 1
South Yorkshire -12 3 - -
Manchester -12 3 £100 -
Yorkshire -17 3 - -
North West -19 3 £100 -
South West - 3 - -
Rotherham - 3 - -
South Wales -2 2 £153 - 1
Wales -4 2 £153 - 1
Basingstoke - 2 - -
Cardiff - 2 £153 -
Southampton - 2 - - 1
East of England 0 1 - - 1
Surrey -3 1 - -
Oxford -15 1 - -
Oxfordshire -24 1 - - 1
Hammersmith - 1 £275 -
Salisbury - 1 - -
Gloucester - 1 - -
Huntingdon - 1 - -
Bristol - 1 - -
Wiltshire - 1 - -

1st Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 30 June 2015, IT contractor jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title.

1 53 (81.54%) Windows
2 44 (67.69%) Active Directory
3 34 (52.31%) Windows XP
4 32 (49.23%) Windows 7
5 30 (46.15%) Microsoft
6 28 (43.08%) MS Office
7 19 (29.23%) ITIL
8 18 (27.69%) MS Exchange
9 10 (15.38%) MS Excel
10 9 (13.85%) SLA
11 8 (12.31%) Linux
12 7 (10.77%) Windows Server 2003
12 7 (10.77%) Windows Server 2008
13 6 (9.23%) Windows 8
13 6 (9.23%) Microsoft Certification
14 5 (7.69%) Cisco
14 5 (7.69%) Sun
14 5 (7.69%) TCP/IP
14 5 (7.69%) Office 365
14 5 (7.69%) ITIL Foundation Certificate
14 5 (7.69%) SCCM
14 5 (7.69%) Incident Management
15 4 (6.15%) Exchange Server 2007
15 4 (6.15%) LAN
15 4 (6.15%) VoIP
15 4 (6.15%) MCSA
15 4 (6.15%) CCNA
15 4 (6.15%) CommVault
15 4 (6.15%) Internet
15 4 (6.15%) Cisco Certification

1st Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 30 June 2015, IT contractor jobs within the UK that cited 1st Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (27.69%) MS Exchange
2 4 (6.15%) Exchange Server 2007
3 3 (4.62%) Exchange Server 2010
4 1 (1.54%) Exchange Server 2013
Applications
1 28 (43.08%) MS Office
2 10 (15.38%) MS Excel
3 3 (4.62%) MS Visio
4 2 (3.08%) MS PowerPoint
Cloud Services
1 5 (7.69%) Office 365
Communications & Networking
1 5 (7.69%) TCP/IP
2 4 (6.15%) LAN
2 4 (6.15%) VoIP
2 4 (6.15%) Internet
3 3 (4.62%) Firewall
3 3 (4.62%) SMS
3 3 (4.62%) DNS
4 2 (3.08%) VPN
4 2 (3.08%) DHCP
5 1 (1.54%) Ethernet
5 1 (1.54%) SNMP
5 1 (1.54%) WAN
5 1 (1.54%) SMTP
5 1 (1.54%) Wireless
5 1 (1.54%) Cisco IPT
5 1 (1.54%) Cisco IOS
5 1 (1.54%) Cisco ASA
5 1 (1.54%) Spanning Tree
5 1 (1.54%) NX-OS
5 1 (1.54%) SSL
Development Applications
1 1 (1.54%) JIRA
General
1 3 (4.62%) Spanish Language
2 2 (3.08%) Retail
3 1 (1.54%) Korean Language
3 1 (1.54%) Electronics
3 1 (1.54%) Law
3 1 (1.54%) Legal
3 1 (1.54%) Games
Libraries, Frameworks & Software Standards
1 1 (1.54%) EDI
Miscellaneous
1 3 (4.62%) Management Information System
2 1 (1.54%) PDA
2 1 (1.54%) Statistics
2 1 (1.54%) iPhone
2 1 (1.54%) iPad
2 1 (1.54%) Mobile App
Operating Systems
1 53 (81.54%) Windows
2 34 (52.31%) Windows XP
3 32 (49.23%) Windows 7
4 8 (12.31%) Linux
5 7 (10.77%) Windows Server 2003
5 7 (10.77%) Windows Server 2008
6 6 (9.23%) Windows 8
7 3 (4.62%) UNIX
8 2 (3.08%) Windows Server 2012
9 1 (1.54%) Apple iOS
9 1 (1.54%) AIX
9 1 (1.54%) Red Hat Enterprise Linux
9 1 (1.54%) Mac OS X
Processes & Methodologies
1 19 (29.23%) ITIL
2 5 (7.69%) Incident Management
3 3 (4.62%) Service Management
3 3 (4.62%) Information Security
4 1 (1.54%) Asset Management
4 1 (1.54%) Network Design
4 1 (1.54%) Network Management
4 1 (1.54%) ITIL V3
4 1 (1.54%) CRM
4 1 (1.54%) ERP
Programming Languages
1 1 (1.54%) SQL
Qualifications
1 6 (9.23%) Microsoft Certification
2 5 (7.69%) ITIL Foundation Certificate
3 4 (6.15%) CCNA
3 4 (6.15%) Cisco Certification
3 4 (6.15%) MCSA
4 3 (4.62%) MCITP
5 2 (3.08%) ITIL Certification
5 2 (3.08%) MCP
5 2 (3.08%) MCSE
6 1 (1.54%) CCNP
6 1 (1.54%) A+ Certification
6 1 (1.54%) Network+ Certification
6 1 (1.54%) CCENT
Quality Assurance & Compliance
1 9 (13.85%) SLA
System Software
1 44 (67.69%) Active Directory
Systems Management
1 5 (7.69%) SCCM
2 1 (1.54%) HP Data Protector
2 1 (1.54%) Tivoli
2 1 (1.54%) Tivoli Storage Manager
Vendors
1 30 (46.15%) Microsoft
2 5 (7.69%) Sun
2 5 (7.69%) Cisco
3 4 (6.15%) CommVault
4 3 (4.62%) HP
4 3 (4.62%) VMware
5 2 (3.08%) SAP
6 1 (1.54%) Red Hat
6 1 (1.54%) Apple
6 1 (1.54%) Citrix
6 1 (1.54%) Avaya
6 1 (1.54%) Google
6 1 (1.54%) Brocade
6 1 (1.54%) NetScout
6 1 (1.54%) LANDesk
6 1 (1.54%) Polycom
6 1 (1.54%) ServiceNow
6 1 (1.54%) Aerohive Networks
Aberdeen, Aberdeenshire
Haybrook IT Resourcing Ltd
Rate: Up to £180 per day
Posted: 7 hours ago
Slough
Nigel Frank International Limited - Newcastle
Rate: £60 - £120 per day
Posted: 12 days ago