The table below looks at the statistics for the Support Technician role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Support Technician
Rank 504 478 426
Rank change year-on-year
-26 -52
Contract jobs requiring a Support Technician 72 82 92
As % of all contract IT jobs located in England 0.15% 0.17% 0.22%
As % of the Job Titles category 0.16% 0.19% 0.24%
Number of daily rates quoted 23 20 20
Average daily rate
Keep up to 90%
of your Daily Rate
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£185 £185 £175
Average daily rate % change year-on-year
- +5.71%
90% offered a daily rate of more than £110 £125 £122
10% offered a daily rate of more than £284 £260 £325
UK excluding London average daily rate £200 £183 £175
% change year-on-year
+9.58% +4.28%
Number of hourly rates quoted 27 26 45
Average hourly rate £12.45 £14.63 £11.38
Average hourly rate % change year-on-year
-14.90% +28.57%
90% offered a hourly rate of more than £10.90 £11.00 £9.55
10% offered a hourly rate of more than £15.00 £18.00 £19.00
UK excluding London average hourly rate £12.47 £14.88 £11.00
% change year-on-year
-16.15% +35.22%
Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45333 44161 38662
As % of all contract IT jobs located in England 92.44% 92.46% 92.97%
Number of daily rates quoted 27997 26983 22727
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1804 1877 2051
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.83 £17.00 £17.15
% change year-on-year
-1.02% -0.87%

Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in England

Support Technician
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician across the England region.

Support Technician Daily Rate Trend in England

Support Technician
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician across the England region over the 3 months to 30 March 2015.

Support Technician Daily Rate Histogram in England

Support Technician
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician across the England region.

Support Technician Hourly Rate Trend in England

Support Technician
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the England region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 21 £165 -10.81% 16
South East -9 14 £135 +17.39% 21
East of England +9 9 £200 +45.45% 1
West Midlands -6 8 £180 -2.70% 5
Yorkshire -8 8 £281 +40.62% 6
North West -26 8 - - 11
South West -12 5 - - 7
East Midlands - - - - 5
North East - - - - 2
Support Technician
UK

Support Technician
Top 30 Related IT Skills in England

For the 6 months to 30 March 2015, IT contractor jobs across the England region that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 122 (61.00%) Windows
2 88 (44.00%) Active Directory
3 58 (29.00%) MS Office
4 57 (28.50%) Microsoft
5 54 (27.00%) Windows 7
6 36 (18.00%) ITIL
7 34 (17.00%) Windows XP
8 31 (15.50%) Windows Server 2008
9 30 (15.00%) MS Exchange
9 30 (15.00%) VMware
10 24 (12.00%) SQL
11 22 (11.00%) MS Excel
12 21 (10.50%) Security Cleared
12 21 (10.50%) Windows 8
12 21 (10.50%) Citrix
13 20 (10.00%) Cisco
13 20 (10.00%) Linux
13 20 (10.00%) Windows Server 2003
14 19 (9.50%) VMware Infrastructure
15 16 (8.00%) Apple
15 16 (8.00%) DNS
16 15 (7.50%) TCP/IP
16 15 (7.50%) LAN
16 15 (7.50%) SQL Server
16 15 (7.50%) Wireless
16 15 (7.50%) Exchange Server 2010
17 14 (7.00%) SCCM
18 13 (6.50%) Degree
18 13 (6.50%) VLAN
18 13 (6.50%) Windows Server 2012

Support Technician
Top Related IT Skills in England by Category

For the 6 months to 30 March 2015, IT contractor jobs across the England region that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (15.00%) MS Exchange
2 15 (7.50%) Exchange Server 2010
3 8 (4.00%) SharePoint
4 7 (3.50%) Exchange Server 2003
5 6 (3.00%) WebSphere
5 6 (3.00%) Exchange Server 2007
5 6 (3.00%) WebLogic
6 4 (2.00%) IBM Notes
7 3 (1.50%) ArcGIS
8 2 (1.00%) Lync
8 2 (1.00%) Apache
8 2 (1.00%) Blackberry Enterprise Server
9 1 (0.50%) Site Server
9 1 (0.50%) IIS
9 1 (0.50%) Confluence
Applications
1 58 (29.00%) MS Office
2 22 (11.00%) MS Excel
3 3 (1.50%) ArcInfo
4 1 (0.50%) Spreadsheet
4 1 (0.50%) SPSS
Business Applications
1 6 (3.00%) Oracle BPM
2 3 (1.50%) Oracle Payables
3 1 (0.50%) Oracle Applications
3 1 (0.50%) FLEXCUBE
Cloud Services
1 4 (2.00%) Office 365
2 1 (0.50%) Microsoft Azure
2 1 (0.50%) Google Apps
Communications & Networking
1 16 (8.00%) DNS
2 15 (7.50%) TCP/IP
2 15 (7.50%) LAN
2 15 (7.50%) Wireless
3 13 (6.50%) VLAN
3 13 (6.50%) DHCP
4 12 (6.00%) VPN
5 10 (5.00%) WAN
6 9 (4.50%) Firewall
7 8 (4.00%) SAN
8 5 (2.50%) Internet
9 4 (2.00%) SMTP
9 4 (2.00%) VoIP
9 4 (2.00%) LDAP
9 4 (2.00%) Broadband
10 3 (1.50%) Symposium
10 3 (1.50%) SSL
11 2 (1.00%) Ethernet
11 2 (1.00%) IP Telephony
12 1 (0.50%) RNC
Database & Business Intelligence
1 15 (7.50%) SQL Server
2 4 (2.00%) SQL Server 2008
3 3 (1.50%) MySQL
3 3 (1.50%) Relational Database
3 3 (1.50%) MS Access
3 3 (1.50%) FileMaker
3 3 (1.50%) SQL Server 2005
4 1 (0.50%) Oracle Database
Development Applications
1 4 (2.00%) Visual Studio
2 2 (1.00%) Toad
3 1 (0.50%) JIRA
3 1 (0.50%) Jenkins
3 1 (0.50%) Yeoman
General
1 12 (6.00%) Finance
2 11 (5.50%) Telecoms
3 6 (3.00%) Back Office
4 5 (2.50%) Banking
5 4 (2.00%) Law
6 3 (1.50%) Legal
6 3 (1.50%) Retail
7 1 (0.50%) Investment Banking
7 1 (0.50%) Retail Banking
7 1 (0.50%) Manufacturing
7 1 (0.50%) Publishing
Libraries, Frameworks & Software Standards
1 7 (3.50%) .NET
Miscellaneous
1 8 (4.00%) Analytical Skills
2 6 (3.00%) NHS
3 5 (2.50%) Thin Client
3 5 (2.50%) Fat Client
3 5 (2.50%) iPhone
4 4 (2.00%) Blackberry
4 4 (2.00%) GIS
5 3 (1.50%) Management Information System
5 3 (1.50%) Computer Science
5 3 (1.50%) iPad
6 2 (1.00%) CMDB
6 2 (1.00%) Statistics
6 2 (1.00%) Video Conferencing
6 2 (1.00%) Smartcard
6 2 (1.00%) Client/Server
6 2 (1.00%) EPoS
7 1 (0.50%) Handset
7 1 (0.50%) Fixed Income
7 1 (0.50%) IVR
7 1 (0.50%) Derivative
Operating Systems
1 122 (61.00%) Windows
2 54 (27.00%) Windows 7
3 34 (17.00%) Windows XP
4 31 (15.50%) Windows Server 2008
5 21 (10.50%) Windows 8
6 20 (10.00%) Linux
6 20 (10.00%) Windows Server 2003
7 13 (6.50%) Windows Server 2012
8 11 (5.50%) Android
9 6 (3.00%) Mac OS X
10 5 (2.50%) Apple iOS
11 4 (2.00%) Windows Vista
12 3 (1.50%) Mac OS X Server
12 3 (1.50%) Mac OS
12 3 (1.50%) UNIX
13 2 (1.00%) Ubuntu
13 2 (1.00%) Windows 2000
13 2 (1.00%) Windows 2000 Server
13 2 (1.00%) CentOS
14 1 (0.50%) NetWare
Processes & Methodologies
1 36 (18.00%) ITIL
2 13 (6.50%) Service Delivery
3 7 (3.50%) Migration
4 6 (3.00%) Service Management
4 6 (3.00%) Asset Management
4 6 (3.00%) Incident Management
5 5 (2.50%) Project Management
6 4 (2.00%) Change Management
6 4 (2.00%) Investment Management
7 3 (1.50%) Data Management
7 3 (1.50%) CAD
7 3 (1.50%) Cartography
8 2 (1.00%) Configuration Management
8 2 (1.00%) ITSM
8 2 (1.00%) Workflow
8 2 (1.00%) Time Management
8 2 (1.00%) Network Management
8 2 (1.00%) ITIL V3
8 2 (1.00%) SIEM
8 2 (1.00%) Root Cause Analysis
Programming Languages
1 24 (12.00%) SQL
2 7 (3.50%) PowerShell
3 3 (1.50%) T-SQL
3 3 (1.50%) VB
3 3 (1.50%) VB.NET
4 1 (0.50%) Java
4 1 (0.50%) Perl
4 1 (0.50%) RPG
Qualifications
1 21 (10.50%) Security Cleared
2 13 (6.50%) Degree
2 13 (6.50%) Microsoft Certification
3 12 (6.00%) SC Cleared
4 10 (5.00%) MCSE
5 6 (3.00%) DV Cleared
5 6 (3.00%) ITIL Foundation Certificate
6 4 (2.00%) MCP
7 2 (1.00%) MCSA
7 2 (1.00%) CCNA
7 2 (1.00%) Cisco Certification
7 2 (1.00%) A+ Certification
7 2 (1.00%) ITIL Certification
7 2 (1.00%) MCDST
8 1 (0.50%) BC Cleared
Quality Assurance & Compliance
1 10 (5.00%) SLA
2 3 (1.50%) ISO 9001
3 1 (0.50%) QA
System Software
1 88 (44.00%) Active Directory
2 19 (9.50%) VMware Infrastructure
3 9 (4.50%) Hyper-V
3 9 (4.50%) Terminal Services
4 7 (3.50%) vSphere
5 5 (2.50%) VMware ESXi
6 4 (2.00%) XenDesktop
6 4 (2.00%) VMware Workstation
7 2 (1.00%) Squid
Systems Management
1 14 (7.00%) SCCM
2 3 (1.50%) ZABBIX
3 2 (1.00%) Norton AntiVirus
3 2 (1.00%) Backup Exec
3 2 (1.00%) HAProxy
4 1 (0.50%) logstash
4 1 (0.50%) Data Guard
4 1 (0.50%) OpenView
4 1 (0.50%) OVSD
4 1 (0.50%) Cisco IPCC
4 1 (0.50%) McAfee ePO
4 1 (0.50%) Puppet
4 1 (0.50%) Cisco CUCM
Vendors
1 57 (28.50%) Microsoft
2 30 (15.00%) VMware
3 21 (10.50%) Citrix
4 20 (10.00%) Cisco
5 16 (8.00%) Apple
6 12 (6.00%) Oracle
6 12 (6.00%) HP
7 6 (3.00%) Bloomberg
7 6 (3.00%) Mitel
8 5 (2.50%) Google
8 5 (2.50%) Reuters
8 5 (2.50%) Dell
8 5 (2.50%) Atlassian
8 5 (2.50%) Polycom
9 4 (2.00%) Lotus
9 4 (2.00%) Verint
9 4 (2.00%) McAfee
10 3 (1.50%) Symantec
10 3 (1.50%) CommVault
10 3 (1.50%) Novell
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