The first table below looks at the demand for the Support Technician role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 23 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Apr 2014
Same period 2013 Same period 2012
Support Technician
Rank 477 428 497
Rank change year-on-year
-49 +69
Contract jobs requiring a Support Technician 94 93 70
As % of all contract IT jobs located in England 0.18% 0.21% 0.13%
As % of the Job Titles category 0.20% 0.23% 0.14%
Number of daily rates quoted 25 26 27
Average daily rate £185 £175 £250
Average daily rate % change year-on-year
+5.71% -30.00%
90% offered a daily rate of more than £139 £125 £132
10% offered a daily rate of more than £246 £305 £351
UK excluding London average daily rate £185 £175 £225
% change year-on-year
+5.71% -22.22%
Number of hourly rates quoted 31 39 28
Average hourly rate £15.00 £11.50 £13.75
Average hourly rate % change year-on-year
+30.43% -16.36%
90% offered a hourly rate of more than £11.00 £9.60 £11.81
10% offered a hourly rate of more than £18.50 £17.60 £22.91
UK excluding London average hourly rate £14.75 £11.50 £13.50
% change year-on-year
+28.26% -14.81%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47289 40554 51511
As % of all contract IT jobs located in England 92.32% 92.75% 92.74%
Number of daily rates quoted 29337 23812 29012
Average daily rate £395 £400 £400
Average daily rate % change year-on-year
-1.25% -
90% offered a daily rate of more than £233 £240 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1917 2075 2421
Average hourly rate £17.50 £18.00 £19.00
Average hourly rate % change year-on-year
-2.77% -5.26%
90% offered a hourly rate of more than £11.00 £11.00 £11.27
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £17.50 £19.00
% change year-on-year
- -7.89%
Support Technician
UK

Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in England

Support Technician
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician across the England region.

Support Technician Daily Rate Trend in England

Support Technician
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician across the England region over the 3 months to 23 April 2014.

Support Technician Daily Rate Histogram in England

Support Technician
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician across the England region.

Support Technician Hourly Rate Trend in England

Support Technician
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician across the England region over the 3 months to 23 April 2014.

Support Technician Hourly Rate Histogram in England

Support Technician
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the England region over the 3 months to 23 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -15 21 £180 -2.70% 13
South West -19 14 £200 - 6
East of England -31 13 £125 -28.57% 5
West Midlands -14 12 £185 -26.00% 1
East Midlands -5 11 £151 - 5
North West -19 11 £180 - 10
South East -31 8 £115 -34.28% 8
Yorkshire -24 4 £205 +28.12% 2
North East - - - - 1
Support Technician
UK

Support Technician
Top 30 Related IT Skills in England

For the 6 months to 23 April 2014, IT contractor jobs across the England region that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 108 (64.29%) Windows
2 75 (44.64%) Microsoft
3 67 (39.88%) Active Directory
4 52 (30.95%) Windows 7
5 46 (27.38%) MS Office
6 42 (25.00%) Windows XP
7 37 (22.02%) MS Excel
8 36 (21.43%) ITIL
9 35 (20.83%) Windows Server 2008
10 32 (19.05%) Windows Server 2003
11 26 (15.48%) TCP/IP
12 24 (14.29%) MS Exchange
13 21 (12.50%) LAN
14 18 (10.71%) Finance
14 18 (10.71%) Blackberry
15 16 (9.52%) VMware
15 16 (9.52%) Wireless
16 15 (8.93%) SLA
17 14 (8.33%) Apple
18 13 (7.74%) Migration
18 13 (7.74%) Citrix
18 13 (7.74%) SQL Server
19 12 (7.14%) Microsoft Certification
19 12 (7.14%) VoIP
20 11 (6.55%) Internet
20 11 (6.55%) Blackberry Enterprise Server
20 11 (6.55%) SharePoint
20 11 (6.55%) VMware Infrastructure
21 10 (5.95%) Android
21 10 (5.95%) Degree

Support Technician
Top Related IT Skills in England by Category

For the 6 months to 23 April 2014, IT contractor jobs across the England region that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (14.29%) MS Exchange
2 11 (6.55%) Blackberry Enterprise Server
2 11 (6.55%) SharePoint
3 9 (5.36%) Exchange Server 2003
4 8 (4.76%) Exchange Server 2010
5 7 (4.17%) Exchange Server 2007
6 6 (3.57%) IBM Notes
7 3 (1.79%) Lync
8 2 (1.19%) SharePoint Server
8 2 (1.19%) Site Server
9 1 (0.60%) ArcGIS
9 1 (0.60%) SharePoint 2010
9 1 (0.60%) WebSphere
Applications
1 46 (27.38%) MS Office
2 37 (22.02%) MS Excel
3 2 (1.19%) AutoCAD
4 1 (0.60%) ArcInfo
Business Applications
1 3 (1.79%) Dynamics CRM
2 2 (1.19%) assyst
2 2 (1.19%) Magento
2 2 (1.19%) Oracle CRM
3 1 (0.60%) SAP SRM
3 1 (0.60%) SAP EBP
Cloud Services
1 3 (1.79%) Office 365
Communications & Networking
1 26 (15.48%) TCP/IP
2 21 (12.50%) LAN
3 16 (9.52%) Wireless
4 12 (7.14%) VoIP
5 11 (6.55%) Internet
6 10 (5.95%) WAN
7 9 (5.36%) DHCP
8 8 (4.76%) VPN
9 6 (3.57%) PABX
9 6 (3.57%) Ethernet
10 5 (2.98%) DNS
11 4 (2.38%) Unified Communications
11 4 (2.38%) Wi-Fi
12 3 (1.79%) IP Telephony
13 2 (1.19%) Nortel Meridian
13 2 (1.19%) Structured Cabling
13 2 (1.19%) Intranet
13 2 (1.19%) Kerberos
13 2 (1.19%) WLAN
14 1 (0.60%) ADSL
Database & Business Intelligence
1 13 (7.74%) SQL Server
2 3 (1.79%) Oracle Reports
2 3 (1.79%) SQL Server 2008
3 2 (1.19%) SQL Server 2005
3 2 (1.19%) Oracle ODI
3 2 (1.19%) Crystal Reports
4 1 (0.60%) MS Access
4 1 (0.60%) DataStage
4 1 (0.60%) Relational Database
Development Applications
1 2 (1.19%) Team Foundation Server
1 2 (1.19%) MSI
2 1 (0.60%) LSMW
General
1 18 (10.71%) Finance
2 8 (4.76%) Retail
3 7 (4.17%) Manufacturing
4 5 (2.98%) Banking
5 3 (1.79%) Telecoms
6 2 (1.19%) French Language
6 2 (1.19%) Marketing
6 2 (1.19%) Back Office
6 2 (1.19%) Games
7 1 (0.60%) Legal
7 1 (0.60%) Italian Language
7 1 (0.60%) Spanish Language
7 1 (0.60%) Advertising
Libraries, Frameworks & Software Standards
1 3 (1.79%) .NET
2 2 (1.19%) Application Packaging
2 2 (1.19%) MSMQ
3 1 (0.60%) J2EE
3 1 (0.60%) COM
3 1 (0.60%) Middleware
3 1 (0.60%) Software Packaging
Miscellaneous
1 18 (10.71%) Blackberry
2 7 (4.17%) Management Information System
3 6 (3.57%) Video Conferencing
3 6 (3.57%) AS400
3 6 (3.57%) NHS
4 5 (2.98%) Client/Server
5 4 (2.38%) IVR
5 4 (2.38%) Handset
6 3 (1.79%) Enterprise Software
6 3 (1.79%) CMDB
7 2 (1.19%) Fat Client
7 2 (1.19%) Thin Client
8 1 (0.60%) GIS
8 1 (0.60%) iPhone
8 1 (0.60%) iPad
8 1 (0.60%) Kindle
8 1 (0.60%) Biotechnology
8 1 (0.60%) Computer Science
Operating Systems
1 108 (64.29%) Windows
2 52 (30.95%) Windows 7
3 42 (25.00%) Windows XP
4 35 (20.83%) Windows Server 2008
5 32 (19.05%) Windows Server 2003
6 10 (5.95%) Android
7 6 (3.57%) Windows 8
8 5 (2.98%) Linux
8 5 (2.98%) Apple iOS
9 3 (1.79%) HPUX
9 3 (1.79%) Mac OS X
9 3 (1.79%) Windows Vista
10 2 (1.19%) Windows Server 2012
10 2 (1.19%) Windows 2000 Server
10 2 (1.19%) Red Hat Enterprise Linux
10 2 (1.19%) UNIX
11 1 (0.60%) AIX
Processes & Methodologies
1 36 (21.43%) ITIL
2 13 (7.74%) Migration
3 7 (4.17%) Service Delivery
4 6 (3.57%) Incident Management
4 6 (3.57%) ERP
5 5 (2.98%) CRM
5 5 (2.98%) Time Management
6 4 (2.38%) Supplier Management
6 4 (2.38%) Service Management
7 3 (1.79%) Network Architecture
7 3 (1.79%) Continuous Improvement
7 3 (1.79%) Asset Management
8 2 (1.19%) Load Testing
8 2 (1.19%) Test Scripting
8 2 (1.19%) Game Development
8 2 (1.19%) ITIL V3
8 2 (1.19%) Configuration Management
8 2 (1.19%) Change Management
8 2 (1.19%) E-Commerce
8 2 (1.19%) OO
Programming Languages
1 10 (5.95%) SQL
2 3 (1.79%) Java
2 3 (1.79%) PHP
3 2 (1.19%) Python
3 2 (1.19%) T-SQL
3 2 (1.19%) VBScript
4 1 (0.60%) VB.NET
4 1 (0.60%) C++
4 1 (0.60%) JavaScript
Qualifications
1 12 (7.14%) Microsoft Certification
2 10 (5.95%) Degree
3 9 (5.36%) MCSE
4 8 (4.76%) Security Cleared
5 4 (2.38%) SC Cleared
5 4 (2.38%) MCSA
5 4 (2.38%) MCP
6 3 (1.79%) Cisco Certification
7 2 (1.19%) MCDST
7 2 (1.19%) VMware Certified Professional (VCP)
7 2 (1.19%) CCNA
7 2 (1.19%) ITIL Certification
8 1 (0.60%) HNC
8 1 (0.60%) HND
8 1 (0.60%) CCNP
8 1 (0.60%) ISEB
8 1 (0.60%) RHCE
8 1 (0.60%) CCA
8 1 (0.60%) Citrix Certification
8 1 (0.60%) MCITP
Quality Assurance & Compliance
1 15 (8.93%) SLA
2 6 (3.57%) ISO 9001
3 1 (0.60%) QA
System Software
1 67 (39.88%) Active Directory
2 11 (6.55%) VMware Infrastructure
3 5 (2.98%) Hyper-V
4 4 (2.38%) vSphere
4 4 (2.38%) XenApp
5 3 (1.79%) Microsoft App-V
6 2 (1.19%) XenDesktop
7 1 (0.60%) Terminal Services
Systems Management
1 8 (4.76%) SCCM
2 7 (4.17%) Backup Exec
3 2 (1.19%) Puppet
3 2 (1.19%) Control-M
3 2 (1.19%) Norton AntiVirus
3 2 (1.19%) Red Hat Satellite
4 1 (0.60%) Tivoli
4 1 (0.60%) Tivoli Storage Manager
4 1 (0.60%) Systems Management Server (SMS)
Vendors
1 75 (44.64%) Microsoft
2 16 (9.52%) VMware
3 14 (8.33%) Apple
4 13 (7.74%) Citrix
5 9 (5.36%) Cisco
6 6 (3.57%) Lotus
6 6 (3.57%) Oracle
7 5 (2.98%) TOWER Software
8 4 (2.38%) LANDesk
9 3 (1.79%) SAP
9 3 (1.79%) HP
9 3 (1.79%) Nortel
9 3 (1.79%) McAfee
10 2 (1.19%) Altiris
10 2 (1.19%) Becrypt
10 2 (1.19%) Symantec
10 2 (1.19%) Red Hat
10 2 (1.19%) JD Edwards
10 2 (1.19%) BMC
10 2 (1.19%) NetApp
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