The table below looks at the statistics for the Support Technician role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Support Technician
Rank 466 469 486
Rank change year-on-year
+3 +17
Contract jobs requiring a Support Technician 118 96 85
As % of all contract IT jobs located in England 0.23% 0.20% 0.16%
As % of the Job Titles category 0.25% 0.21% 0.17%
Number of daily rates quoted 39 31 24
Average daily rate
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of your Daily Rate
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£225 £200 £220
Average daily rate % change year-on-year
+12.50% -9.09%
90% offered a daily rate of more than £150 £150 £117
10% offered a daily rate of more than £348 £308 £443
UK excluding London average daily rate £238 £175 £190
% change year-on-year
+36.00% -7.89%
Number of hourly rates quoted 47 28 29
Average hourly rate £14.00 £13.00 £13.50
Average hourly rate % change year-on-year
+7.69% -3.70%
90% offered a hourly rate of more than £10.50 £10.53 £9.95
10% offered a hourly rate of more than £22.00 £18.40 £20.70
UK excluding London average hourly rate £13.75 £13.00 £14.50
% change year-on-year
+5.76% -10.34%
Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47194 44670 49324
As % of all contract IT jobs located in England 92.21% 92.82% 92.92%
Number of daily rates quoted 29171 27141 28355
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1876 1959 2460
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.01
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in England

Support Technician
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician across the England region.

Support Technician Daily Rate Trend in England

Support Technician
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician across the England region over the 3 months to 29 August 2014.

Support Technician Daily Rate Histogram in England

Support Technician
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician across the England region.

Support Technician Hourly Rate Trend in England

Support Technician
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician across the England region over the 3 months to 29 August 2014.

Support Technician Hourly Rate Histogram in England

Support Technician
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the England region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -1 39 £225 +18.42% 17
South West -33 18 £336 +68.12% 11
London +2 17 £160 -41.81% 17
West Midlands -2 12 £185 - 1
Yorkshire +11 10 £263 - 9
North West -9 10 £226 +173.93% 9
East of England -28 7 - - 3
East Midlands +4 5 - - 3
North East - - - - 1
Support Technician
UK

Support Technician
Top 30 Related IT Skills in England

For the 6 months to 29 August 2014, IT contractor jobs across the England region that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 139 (63.76%) Windows
2 85 (38.99%) Microsoft
3 79 (36.24%) Active Directory
4 65 (29.82%) Windows 7
5 58 (26.61%) ITIL
6 57 (26.15%) Windows XP
7 51 (23.39%) Windows Server 2008
7 51 (23.39%) MS Office
8 48 (22.02%) Windows Server 2003
9 45 (20.64%) Citrix
10 44 (20.18%) MS Exchange
11 39 (17.89%) MS Excel
12 30 (13.76%) TCP/IP
13 28 (12.84%) VMware
14 27 (12.39%) SLA
15 26 (11.93%) LAN
16 24 (11.01%) Blackberry
17 23 (10.55%) WAN
18 21 (9.63%) Cisco
18 21 (9.63%) Security Cleared
19 19 (8.72%) SQL Server
20 18 (8.26%) Firewall
21 17 (7.80%) Internet
22 15 (6.88%) Finance
22 15 (6.88%) Service Delivery
22 15 (6.88%) Blackberry Enterprise Server
22 15 (6.88%) HP
22 15 (6.88%) Exchange Server 2010
23 14 (6.42%) IBM Notes
23 14 (6.42%) Service Management

Support Technician
Top Related IT Skills in England by Category

For the 6 months to 29 August 2014, IT contractor jobs across the England region that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (20.18%) MS Exchange
2 15 (6.88%) Blackberry Enterprise Server
2 15 (6.88%) Exchange Server 2010
3 14 (6.42%) IBM Notes
4 9 (4.13%) SharePoint
5 7 (3.21%) Exchange Server 2007
5 7 (3.21%) Exchange Server 2003
6 5 (2.29%) Lync
7 2 (0.92%) Apache
7 2 (0.92%) SharePoint Server
8 1 (0.46%) WebSphere
8 1 (0.46%) Oracle Coherence
8 1 (0.46%) SharePoint 2010
8 1 (0.46%) WebLogic
8 1 (0.46%) IIS
8 1 (0.46%) Tomcat
8 1 (0.46%) Site Server
Applications
1 51 (23.39%) MS Office
2 39 (17.89%) MS Excel
3 4 (1.83%) MS PowerPoint
4 3 (1.38%) MS Visio
Business Applications
1 4 (1.83%) assyst
2 2 (0.92%) Magento
2 2 (0.92%) Oracle CRM
2 2 (0.92%) Dynamics CRM
3 1 (0.46%) Summit
Cloud Services
1 5 (2.29%) Office 365
Communications & Networking
1 30 (13.76%) TCP/IP
2 26 (11.93%) LAN
3 23 (10.55%) WAN
4 18 (8.26%) Firewall
5 17 (7.80%) Internet
6 12 (5.50%) Wireless
6 12 (5.50%) VPN
7 11 (5.05%) SAN
8 10 (4.59%) VoIP
9 9 (4.13%) DNS
10 8 (3.67%) Wi-Fi
11 7 (3.21%) Cisco IOS
11 7 (3.21%) IP Telephony
11 7 (3.21%) DHCP
12 5 (2.29%) Ethernet
13 4 (1.83%) PABX
13 4 (1.83%) 3G
13 4 (1.83%) ADSL
14 3 (1.38%) LDAP
15 2 (0.92%) Unified Communications
Database & Business Intelligence
1 19 (8.72%) SQL Server
2 5 (2.29%) SQL Server 2008
3 4 (1.83%) SQL Server 2005
4 1 (0.46%) PostgreSQL
4 1 (0.46%) Hadoop
4 1 (0.46%) MySQL
4 1 (0.46%) Oracle Reports
4 1 (0.46%) Oracle ODI
4 1 (0.46%) Oracle Database
Development Applications
1 2 (0.92%) MSI
2 1 (0.46%) Team Foundation Server
General
1 15 (6.88%) Finance
2 12 (5.50%) Back Office
3 7 (3.21%) Retail
3 7 (3.21%) Telecoms
4 6 (2.75%) Manufacturing
5 4 (1.83%) Front Office
5 4 (1.83%) Banking
6 2 (0.92%) Marketing
6 2 (0.92%) Games
7 1 (0.46%) Investment Banking
7 1 (0.46%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (1.38%) .NET
2 2 (0.92%) LAMP
3 1 (0.46%) Web Services
3 1 (0.46%) MSMQ
3 1 (0.46%) Middleware
Miscellaneous
1 24 (11.01%) Blackberry
2 8 (3.67%) Management Information System
2 8 (3.67%) NHS
2 8 (3.67%) Video Conferencing
3 5 (2.29%) Enterprise Software
4 4 (1.83%) Thin Client
4 4 (1.83%) Fat Client
4 4 (1.83%) AS400
5 3 (1.38%) GIS
5 3 (1.38%) CMDB
5 3 (1.38%) Statistics
6 2 (0.92%) IVR
6 2 (0.92%) Handset
6 2 (0.92%) CESG
7 1 (0.46%) Wiki
7 1 (0.46%) Chemistry
7 1 (0.46%) Biology
7 1 (0.46%) Life Science
7 1 (0.46%) Social Media
7 1 (0.46%) iPad
Operating Systems
1 139 (63.76%) Windows
2 65 (29.82%) Windows 7
3 57 (26.15%) Windows XP
4 51 (23.39%) Windows Server 2008
5 48 (22.02%) Windows Server 2003
6 12 (5.50%) Windows Vista
6 12 (5.50%) Linux
7 7 (3.21%) Android
7 7 (3.21%) Windows 2000
7 7 (3.21%) Windows 8
7 7 (3.21%) Windows Server 2012
8 5 (2.29%) CentOS
9 4 (1.83%) Mac OS X
9 4 (1.83%) HPUX
9 4 (1.83%) UNIX
9 4 (1.83%) Red Hat Enterprise Linux
10 3 (1.38%) Ubuntu
10 3 (1.38%) Apple iOS
11 2 (0.92%) Windows 2000 Server
12 1 (0.46%) Debian
Processes & Methodologies
1 58 (26.61%) ITIL
2 15 (6.88%) Service Delivery
3 14 (6.42%) Service Management
4 6 (2.75%) ERP
5 5 (2.29%) Workflow
5 5 (2.29%) Change Management
6 4 (1.83%) Software Deployment
6 4 (1.83%) Continuous Improvement
6 4 (1.83%) CRM
6 4 (1.83%) Incident Management
6 4 (1.83%) Problem Management
6 4 (1.83%) Migration
6 4 (1.83%) Asset Management
7 3 (1.38%) User Acceptance Testing
7 3 (1.38%) Change Control
7 3 (1.38%) Kalman Filter
8 2 (0.92%) Game Development
8 2 (0.92%) SIEM
8 2 (0.92%) CAD
8 2 (0.92%) Configuration Management
Programming Languages
1 12 (5.50%) SQL
2 7 (3.21%) Python
3 4 (1.83%) T-SQL
3 4 (1.83%) Java
4 3 (1.38%) PHP
5 2 (0.92%) VBScript
6 1 (0.46%) C++
6 1 (0.46%) Perl
6 1 (0.46%) MATLAB
6 1 (0.46%) R
Qualifications
1 21 (9.63%) Security Cleared
2 13 (5.96%) SC Cleared
3 12 (5.50%) Microsoft Certification
4 9 (4.13%) Cisco Certification
4 9 (4.13%) ITIL Certification
5 8 (3.67%) MCP
6 7 (3.21%) MCSE
7 3 (1.38%) VMware Certified Professional (VCP)
7 3 (1.38%) MCITP
7 3 (1.38%) Degree
7 3 (1.38%) DV Cleared
7 3 (1.38%) CCNA
8 2 (0.92%) Citrix Certification
8 2 (0.92%) CCNP
8 2 (0.92%) MCSA
9 1 (0.46%) MCTS
9 1 (0.46%) MCDST
9 1 (0.46%) MOS
9 1 (0.46%) CCVP
9 1 (0.46%) PhD
Quality Assurance & Compliance
1 27 (12.39%) SLA
2 4 (1.83%) ISO 9001
3 2 (0.92%) ISO/IEC 27001
4 1 (0.46%) QA
4 1 (0.46%) ISO 14001
System Software
1 79 (36.24%) Active Directory
2 13 (5.96%) VMware Infrastructure
3 7 (3.21%) XenApp
4 5 (2.29%) Microsoft Virtual Server
4 5 (2.29%) XenDesktop
5 4 (1.83%) vSphere
5 4 (1.83%) Microsoft App-V
6 3 (1.38%) Citrix Presentation Server
7 2 (0.92%) VMware ESXi
7 2 (0.92%) Hyper-V
7 2 (0.92%) VMware Server
7 2 (0.92%) VMware Workstation
8 1 (0.46%) VMware ESX
8 1 (0.46%) Terminal Services
8 1 (0.46%) GPFS
Systems Management
1 10 (4.59%) SCCM
2 4 (1.83%) Puppet
3 2 (0.92%) SCDPM
3 2 (0.92%) Red Hat Satellite
3 2 (0.92%) Cisco CUCM
3 2 (0.92%) OpenView Configuration Management
3 2 (0.92%) Control-M
3 2 (0.92%) Nagios
3 2 (0.92%) ARCserve
4 1 (0.46%) Foglight
4 1 (0.46%) NetBackup
4 1 (0.46%) Backup Exec
4 1 (0.46%) OMEGAMON
4 1 (0.46%) YUM
4 1 (0.46%) CA Wily
4 1 (0.46%) Ganglia
4 1 (0.46%) Tivoli
4 1 (0.46%) Norton AntiVirus
Vendors
1 85 (38.99%) Microsoft
2 45 (20.64%) Citrix
3 28 (12.84%) VMware
4 21 (9.63%) Cisco
5 15 (6.88%) HP
6 14 (6.42%) Lotus
7 11 (5.05%) Apple
8 8 (3.67%) Oracle
9 7 (3.21%) Red Hat
10 5 (2.29%) Dell
11 4 (1.83%) Splunk
11 4 (1.83%) McAfee
11 4 (1.83%) NetApp
11 4 (1.83%) SonicWALL
11 4 (1.83%) Mitel
12 3 (1.38%) SAP
12 3 (1.38%) JBoss
12 3 (1.38%) CheckPoint
12 3 (1.38%) Sophos
13 2 (0.92%) LogRhythm
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