The table below looks at the statistics for the Support Technician role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Support Technician
Rank 440 461 494
Rank change year-on-year
+21 +33
Contract jobs requiring a Support Technician 139 90 70
As % of all contract IT jobs located in England 0.27% 0.19% 0.14%
As % of the Job Titles category 0.29% 0.20% 0.15%
Number of daily rates quoted 59 28 18
Average daily rate
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of your Daily Rate
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£225 £263 £178
Average daily rate % change year-on-year
-14.28% +47.88%
90% offered a daily rate of more than £127 £105 £91
10% offered a daily rate of more than £350 £346 £375
UK excluding London average daily rate £225 £224 £171
% change year-on-year
+0.59% +30.61%
Number of hourly rates quoted 42 33 35
Average hourly rate £14.00 £11.65 £14.00
Average hourly rate % change year-on-year
+20.17% -16.78%
90% offered a hourly rate of more than £10.55 £9.63 £9.78
10% offered a hourly rate of more than £17.50 £16.84 £18.50
UK excluding London average hourly rate £14.00 £11.50 £14.00
% change year-on-year
+21.73% -17.85%
Support Technician
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47542 44396 47499
As % of all contract IT jobs located in England 90.64% 92.88% 93.28%
Number of daily rates quoted 30198 27395 27354
Average daily rate £400 £400 £400
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 1944 1931 2369
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.30 £16.25 £17.50
% change year-on-year
+0.30% -7.14%

Support Technician
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Support Technician in the job title across the England region as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in England

Support Technician
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician across the England region.

Support Technician Daily Rate Trend in England

Support Technician
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician across the England region over the 3 months to 22 October 2014.

Support Technician Daily Rate Histogram in England

Support Technician
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician across the England region.

Support Technician Hourly Rate Trend in England

Support Technician
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician across the England region over the 3 months to 22 October 2014.

Support Technician Hourly Rate Histogram in England

Support Technician
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the England region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +17 44 £225 -3.84% 25
London +25 40 £216 -21.36% 10
North West -10 12 £226 +173.93% 8
Yorkshire +6 11 £275 - 11
South West -37 10 £336 -6.59% 10
West Midlands -14 9 £185 - 8
East of England -24 6 £120 - 7
East Midlands +1 4 £190 +52.00%
North East - 3 £124 - 1
Support Technician
UK

Support Technician
Top 30 Related IT Skills in England

For the 6 months to 22 October 2014, IT contractor jobs across the England region that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 155 (63.01%) Windows
2 88 (35.77%) Active Directory
3 87 (35.37%) Microsoft
4 72 (29.27%) Windows 7
5 57 (23.17%) MS Office
6 54 (21.95%) Windows Server 2008
7 53 (21.54%) Windows XP
8 52 (21.14%) ITIL
9 46 (18.70%) Windows Server 2003
10 42 (17.07%) MS Exchange
11 40 (16.26%) Citrix
12 38 (15.45%) MS Excel
13 32 (13.01%) SLA
14 27 (10.98%) SQL
14 27 (10.98%) VMware
14 27 (10.98%) Security Cleared
15 24 (9.76%) Back Office
15 24 (9.76%) TCP/IP
16 21 (8.54%) WAN
16 21 (8.54%) Cisco
16 21 (8.54%) LAN
16 21 (8.54%) HP
16 21 (8.54%) Firewall
17 20 (8.13%) Linux
18 19 (7.72%) SC Cleared
19 18 (7.32%) SQL Server
19 18 (7.32%) Apple
19 18 (7.32%) Windows 8
20 17 (6.91%) Internet
20 17 (6.91%) Service Delivery

Support Technician
Top Related IT Skills in England by Category

For the 6 months to 22 October 2014, IT contractor jobs across the England region that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (17.07%) MS Exchange
2 16 (6.50%) Exchange Server 2010
3 15 (6.10%) IBM Notes
4 7 (2.85%) Exchange Server 2003
5 5 (2.03%) Exchange Server 2007
5 5 (2.03%) ArcGIS
5 5 (2.03%) Blackberry Enterprise Server
6 4 (1.63%) Lync
7 3 (1.22%) Apache
7 3 (1.22%) IIS
8 2 (0.81%) SharePoint
9 1 (0.41%) WebSphere
9 1 (0.41%) Oracle Coherence
9 1 (0.41%) Tomcat
9 1 (0.41%) JBoss
9 1 (0.41%) WebLogic
9 1 (0.41%) OpenStack
Applications
1 57 (23.17%) MS Office
2 38 (15.45%) MS Excel
3 6 (2.44%) MS PowerPoint
4 5 (2.03%) ArcInfo
5 3 (1.22%) Spreadsheet
5 3 (1.22%) MS Visio
6 2 (0.81%) SPSS
Business Applications
1 2 (0.81%) assyst
2 1 (0.41%) Summit
Cloud Services
1 3 (1.22%) Office 365
Communications & Networking
1 24 (9.76%) TCP/IP
2 21 (8.54%) WAN
2 21 (8.54%) LAN
2 21 (8.54%) Firewall
3 17 (6.91%) Internet
4 12 (4.88%) SAN
4 12 (4.88%) DNS
5 11 (4.47%) VPN
6 8 (3.25%) DHCP
6 8 (3.25%) Wi-Fi
7 7 (2.85%) Cisco IOS
8 6 (2.44%) IP Telephony
9 5 (2.03%) Wireless
9 5 (2.03%) VoIP
9 5 (2.03%) 3G
10 4 (1.63%) LDAP
11 3 (1.22%) ADSL
12 2 (0.81%) PABX
12 2 (0.81%) SMTP
12 2 (0.81%) Broadband
Database & Business Intelligence
1 18 (7.32%) SQL Server
2 10 (4.07%) MySQL
3 9 (3.66%) FileMaker
4 5 (2.03%) MS Access
4 5 (2.03%) Relational Database
5 4 (1.63%) SQL Server 2005
5 4 (1.63%) SQL Server 2008
6 1 (0.41%) PostgreSQL
6 1 (0.41%) Oracle Database
6 1 (0.41%) Hadoop
Development Applications
1 1 (0.41%) PVCS
General
1 24 (9.76%) Back Office
2 10 (4.07%) Telecoms
3 9 (3.66%) Finance
4 6 (2.44%) Retail
5 5 (2.03%) Banking
5 5 (2.03%) Manufacturing
6 4 (1.63%) Front Office
7 1 (0.41%) Spanish Language
7 1 (0.41%) Private Banking
7 1 (0.41%) Investment Banking
7 1 (0.41%) Financial Institution
7 1 (0.41%) Law
Libraries, Frameworks & Software Standards
1 6 (2.44%) .NET
2 2 (0.81%) Middleware
2 2 (0.81%) LAMP
3 1 (0.41%) Web Services
3 1 (0.41%) XML
Miscellaneous
1 14 (5.69%) Blackberry
2 8 (3.25%) GIS
3 6 (2.44%) NHS
3 6 (2.44%) Thin Client
3 6 (2.44%) Fat Client
3 6 (2.44%) Video Conferencing
4 5 (2.03%) Computer Science
4 5 (2.03%) Statistics
5 4 (1.63%) Enterprise Software
5 4 (1.63%) Management Information System
6 3 (1.22%) EPoS
6 3 (1.22%) iSeries
6 3 (1.22%) Analytical Skills
7 2 (0.81%) iPad
7 2 (0.81%) Mobile Computing
7 2 (0.81%) Client/Server
7 2 (0.81%) AS400
7 2 (0.81%) CESG
8 1 (0.41%) iPhone
8 1 (0.41%) CMDB
Operating Systems
1 155 (63.01%) Windows
2 72 (29.27%) Windows 7
3 54 (21.95%) Windows Server 2008
4 53 (21.54%) Windows XP
5 46 (18.70%) Windows Server 2003
6 20 (8.13%) Linux
7 18 (7.32%) Windows 8
8 12 (4.88%) Windows Vista
9 11 (4.47%) Windows Server 2012
10 8 (3.25%) Windows 2000
10 8 (3.25%) Mac OS X Server
11 7 (2.85%) Mac OS X
12 5 (2.03%) CentOS
13 4 (1.63%) UNIX
13 4 (1.63%) Android
14 3 (1.22%) Ubuntu
15 2 (0.81%) Red Hat Enterprise Linux
15 2 (0.81%) NetWare
15 2 (0.81%) Windows 2000 Server
16 1 (0.41%) Windows Mobile
Processes & Methodologies
1 52 (21.14%) ITIL
2 17 (6.91%) Service Delivery
3 13 (5.28%) Service Management
4 8 (3.25%) Project Management
4 8 (3.25%) Change Management
4 8 (3.25%) Asset Management
5 7 (2.85%) Problem Management
6 5 (2.03%) Data Management
6 5 (2.03%) Incident Management
6 5 (2.03%) Workflow
6 5 (2.03%) Cartography
7 4 (1.63%) Line Management
7 4 (1.63%) Software Deployment
8 3 (1.22%) User Acceptance Testing
8 3 (1.22%) Business Continuity
8 3 (1.22%) Change Control
8 3 (1.22%) Kalman Filter
9 2 (0.81%) Capacity Planning
9 2 (0.81%) ITIL V3
9 2 (0.81%) SIEM
Programming Languages
1 27 (10.98%) SQL
2 5 (2.03%) Python
2 5 (2.03%) VB.NET
3 4 (1.63%) T-SQL
4 2 (0.81%) Java
4 2 (0.81%) PowerShell
5 1 (0.41%) Perl
5 1 (0.41%) PHP
5 1 (0.41%) RPG
5 1 (0.41%) C++
5 1 (0.41%) MATLAB
5 1 (0.41%) R
5 1 (0.41%) Bash Shell
Qualifications
1 27 (10.98%) Security Cleared
2 19 (7.72%) SC Cleared
3 12 (4.88%) Microsoft Certification
4 10 (4.07%) Degree
5 9 (3.66%) Cisco Certification
5 9 (3.66%) ITIL Certification
6 8 (3.25%) MCSE
7 6 (2.44%) MCP
8 4 (1.63%) CCNA
8 4 (1.63%) MCSA
9 3 (1.22%) DV Cleared
10 2 (0.81%) MCITP
10 2 (0.81%) MCDST
11 1 (0.41%) MCTS
11 1 (0.41%) MOS
11 1 (0.41%) VMware Certified Professional (VCP)
11 1 (0.41%) PhD
11 1 (0.41%) CCNP
11 1 (0.41%) Citrix Certification
Quality Assurance & Compliance
1 32 (13.01%) SLA
2 3 (1.22%) QA
3 2 (0.81%) ISO 9001
3 2 (0.81%) ISO/IEC 27001
4 1 (0.41%) ISO 14001
System Software
1 88 (35.77%) Active Directory
2 11 (4.47%) VMware Infrastructure
3 6 (2.44%) Microsoft Virtual Server
4 4 (1.63%) XenApp
4 4 (1.63%) XenDesktop
4 4 (1.63%) vSphere
5 3 (1.22%) Citrix Presentation Server
5 3 (1.22%) VMware Workstation
6 2 (0.81%) Hyper-V
6 2 (0.81%) VMware ESXi
6 2 (0.81%) VMware Server
7 1 (0.41%) Microsoft App-V
7 1 (0.41%) VMware ESX
7 1 (0.41%) Terminal Services
7 1 (0.41%) GPFS
Systems Management
1 6 (2.44%) SCCM
2 5 (2.03%) Backup Exec
3 3 (1.22%) Norton AntiVirus
4 2 (0.81%) SCDPM
4 2 (0.81%) HP SIM
4 2 (0.81%) Puppet
4 2 (0.81%) Cisco CUCM
4 2 (0.81%) Tivoli
4 2 (0.81%) OpenView Configuration Management
4 2 (0.81%) Nagios
4 2 (0.81%) ARCserve
5 1 (0.41%) OMEGAMON
5 1 (0.41%) Foglight
5 1 (0.41%) NetBackup
5 1 (0.41%) OpenView
5 1 (0.41%) YUM
5 1 (0.41%) CA Wily
5 1 (0.41%) Ganglia
Vendors
1 87 (35.37%) Microsoft
2 40 (16.26%) Citrix
3 27 (10.98%) VMware
4 21 (8.54%) Cisco
4 21 (8.54%) HP
5 18 (7.32%) Apple
6 15 (6.10%) Lotus
7 8 (3.25%) Dell
7 8 (3.25%) Symantec
8 7 (2.85%) Oracle
9 5 (2.03%) Mitel
9 5 (2.03%) Red Hat
9 5 (2.03%) McAfee
9 5 (2.03%) Becrypt
10 4 (1.63%) Splunk
10 4 (1.63%) NetApp
10 4 (1.63%) SonicWALL
11 3 (1.22%) Altiris
11 3 (1.22%) Adobe
11 3 (1.22%) CheckPoint
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