The statistics below represent IT contracts advertised across the UK that had Support Technician featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Support Technician
Rank 558 570 504
Rank change year-on-year
+12 -66
Contract jobs requiring a Support Technician 76 94 131
As % of all contract IT jobs located in the UK 0.14% 0.16% 0.23%
As % of the Job Titles category 0.15% 0.17% 0.25%
Number of daily rates quoted 35 39 44
Median daily rate £175 £220 £225
Median daily rate % change year-on-year
-20.45% -2.22%
90% offered a daily rate of more than £100 £99 £147
10% offered a daily rate of more than £390 £312 £341
UK excluding London median daily rate £175 £225 £226
% change year-on-year
-22.22% -0.22%
Number of hourly rates quoted 24 32 54
Median hourly rate £13.39 £12.25 £13.00
Median hourly rate % change year-on-year
+9.30% -5.76%
90% offered a hourly rate of more than £11.75 £9.53 £10.00
10% offered a hourly rate of more than £18.17 £16.00 £19.70
UK excluding London median hourly rate £13.28 £12.00 £12.50
% change year-on-year
+10.66% -4.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50506 55381 53413
As % of all contract IT jobs located in the UK 94.73% 94.92% 94.66%
Number of daily rates quoted 32907 35226 32261
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1614 2075 2087
Median hourly rate £16.50 £17.25 £17.00
Median hourly rate % change year-on-year
-4.34% +1.47%
90% offered a hourly rate of more than £10.88 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.50 £39.37
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Support Technician
Jobs Demand Trend

The demand trend of IT contracts that featured Support Technician in the job title.

Support Technician Jobs Demand Trend in the UK

Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician within the UK.

Support Technician Daily Rate Trend in the UK

Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 27 August 2016.

Support Technician Daily Rate Histogram in the UK

Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician within the UK.

Support Technician Hourly Rate Trend in the UK

Support Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 27 August 2016.

Support Technician Hourly Rate Histogram in the UK

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 69 £175 -22.22% 46
London +2 21 £157 -27.20% 9
South East 0 17 £175 - 9
Hampshire +13 13 £369 +73.52% 3
Yorkshire +7 12 £281 -2.17% 7
West Yorkshire +6 10 £281 -2.17% 3
Fareham -8 8 £335 +48.88%
West Midlands -27 7 £225 - 3
South West +11 6 £400 +433.33% 3
Leeds +1 5 £281 -2.17% 1
Wales - 5 £135 - 1
South Wales - 5 £135 - 1
East of England +18 4 £135 -3.57% 5
Wakefield -2 4 - - 1
Dorset +2 3 - -
Newport - 3 £135 -
Poole - 3 - -
Cambridgeshire +26 2 £140 - 2
Worcestershire +2 2 £225 - 1
Surrey 0 2 £175 -56.19% 1
Berkshire 0 2 £93 -35.86% 2
Norfolk -2 2 £114 -18.75%
Birmingham -13 2 - -
Croydon - 2 - -
Exeter - 2 - -
North Yorkshire - 2 - - 1
Devon - 2 - -
Redhill - 2 £175 -
Northallerton - 2 - -
Cambridge +19 1 £140 - 2

Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 27 August 2016, Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Technician in the job title.

1 88 (56.05%) Windows
2 51 (32.48%) Microsoft
3 49 (31.21%) Active Directory
4 46 (29.30%) Windows 7
5 36 (22.93%) ITIL
6 34 (21.66%) MS Office
7 26 (16.56%) Security Cleared
8 25 (15.92%) Linux
9 23 (14.65%) MS Exchange
10 19 (12.10%) LAN
11 18 (11.46%) SC Cleared
12 17 (10.83%) WAN
12 17 (10.83%) Back Office
13 16 (10.19%) Windows Server
13 16 (10.19%) MS Excel
13 16 (10.19%) Windows XP
14 15 (9.55%) TCP/IP
14 15 (9.55%) HP
14 15 (9.55%) Service Management
14 15 (9.55%) VMware
15 14 (8.92%) Windows Server 2008
16 13 (8.28%) Windows 10
16 13 (8.28%) Cisco
17 12 (7.64%) Unix
18 11 (7.01%) VoIP
18 11 (7.01%) Firewall
19 10 (6.37%) SharePoint
20 9 (5.73%) Problem Management
20 9 (5.73%) SQL
21 8 (5.10%) Oracle

Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (14.65%) MS Exchange
2 10 (6.37%) SharePoint
3 8 (5.10%) Skype for Business
4 6 (3.82%) Blackberry Enterprise Server
4 6 (3.82%) Exchange Server 2010
5 4 (2.55%) Exchange Server 2003
5 4 (2.55%) WebSphere
6 3 (1.91%) Exchange Server 2013
7 2 (1.27%) Apache
7 2 (1.27%) SAS
7 2 (1.27%) Tomcat
7 2 (1.27%) WebLogic
8 1 (0.64%) BizTalk Server
8 1 (0.64%) Confluence
8 1 (0.64%) Exchange Server 2007
8 1 (0.64%) IIS
8 1 (0.64%) Live Communications Server
8 1 (0.64%) SharePoint 2010
Applications
1 34 (21.66%) MS Office
2 16 (10.19%) MS Excel
3 2 (1.27%) MS PowerPoint
4 1 (0.64%) Adobe Creative Suite
4 1 (0.64%) Spreadsheet
4 1 (0.64%) SPSS
Business Applications
1 4 (2.55%) Oracle BPM
2 3 (1.91%) Remedy ITSM
3 2 (1.27%) Dynamics CRM
Cloud Services
1 8 (5.10%) Office 365
2 1 (0.64%) Google Apps
Communications & Networking
1 19 (12.10%) LAN
2 17 (10.83%) WAN
3 15 (9.55%) TCP/IP
4 11 (7.01%) Firewall
4 11 (7.01%) VoIP
5 6 (3.82%) DHCP
5 6 (3.82%) DNS
5 6 (3.82%) SAN
5 6 (3.82%) Skype
6 5 (3.18%) PABX
6 5 (3.18%) Unified Communications
6 5 (3.18%) VPN
6 5 (3.18%) Wi-Fi
7 4 (2.55%) OpenScape
8 3 (1.91%) Wireless
9 2 (1.27%) Cisco ASA
9 2 (1.27%) Cisco Nexus
9 2 (1.27%) Internet
9 2 (1.27%) Intranet
9 2 (1.27%) VLAN
Database & Business Intelligence
1 4 (2.55%) Hadoop
1 4 (2.55%) Oracle Database
1 4 (2.55%) PostgreSQL
1 4 (2.55%) SQL Server
2 3 (1.91%) MongoDB
3 2 (1.27%) DB2
4 1 (0.64%) SQL Server 2005
Development Applications
1 4 (2.55%) JIRA
2 3 (1.91%) Jenkins
3 1 (0.64%) Team Foundation Server
General
1 17 (10.83%) Back Office
2 5 (3.18%) Finance
3 3 (1.91%) Military
4 1 (0.64%) Banking
4 1 (0.64%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (1.91%) ActiveMQ
Miscellaneous
1 8 (5.10%) Driving Licence
2 7 (4.46%) iPad
3 6 (3.82%) Smartphone
3 6 (3.82%) Video Conferencing
4 5 (3.18%) Blackberry
4 5 (3.18%) CCTV
5 4 (2.55%) Data Centre
5 4 (2.55%) Handset
5 4 (2.55%) iPhone
5 4 (2.55%) IVR
6 3 (1.91%) NHS
7 2 (1.27%) Mainframe
7 2 (1.27%) Management Information System
7 2 (1.27%) Virtual Team
7 2 (1.27%) VLE
8 1 (0.64%) Analytical Skills
8 1 (0.64%) CESG
8 1 (0.64%) Clustering
8 1 (0.64%) Cyber Attack
8 1 (0.64%) Replication
Operating Systems
1 88 (56.05%) Windows
2 46 (29.30%) Windows 7
3 25 (15.92%) Linux
4 16 (10.19%) Windows Server
4 16 (10.19%) Windows XP
5 14 (8.92%) Windows Server 2008
6 13 (8.28%) Windows 10
7 12 (7.64%) Unix
8 8 (5.10%) Windows Server 2012
9 7 (4.46%) AIX
9 7 (4.46%) CentOS
9 7 (4.46%) Ubuntu
10 6 (3.82%) Windows 8
10 6 (3.82%) Windows Server 2003
11 5 (3.18%) Android
11 5 (3.18%) HPUX
11 5 (3.18%) Solaris
12 4 (2.55%) Mac OS X
13 3 (1.91%) Mac OS
14 2 (1.27%) Apple iOS
Processes & Methodologies
1 36 (22.93%) ITIL
2 15 (9.55%) Service Management
3 9 (5.73%) Problem Management
4 8 (5.10%) ITSM
4 8 (5.10%) Release Management
5 7 (4.46%) Root Cause Analysis
6 6 (3.82%) Change Management
6 6 (3.82%) Information Security
6 6 (3.82%) Service Delivery
7 4 (2.55%) High Availability
7 4 (2.55%) Workflow
8 3 (1.91%) Asset Management
8 3 (1.91%) Capacity Management
8 3 (1.91%) DevOps
8 3 (1.91%) Migration
8 3 (1.91%) Performance Monitoring
8 3 (1.91%) SOA
8 3 (1.91%) Ticket Management
8 3 (1.91%) Trend Analysis
9 2 (1.27%) Incident Management
Programming Languages
1 9 (5.73%) SQL
2 2 (1.27%) C
3 1 (0.64%) Java
3 1 (0.64%) PowerShell
3 1 (0.64%) Shell Script
Qualifications
1 26 (16.56%) Security Cleared
2 18 (11.46%) SC Cleared
3 7 (4.46%) Cisco Certification
4 5 (3.18%) CCNA
4 5 (3.18%) Degree
4 5 (3.18%) Microsoft Certification
5 4 (2.55%) ITIL Foundation Certificate
6 3 (1.91%) CTC Cleared
6 3 (1.91%) DBS Check
6 3 (1.91%) MCSA
7 2 (1.27%) DV Cleared
8 1 (0.64%) A+ Certification
8 1 (0.64%) BPSS Clearance
8 1 (0.64%) MCP
8 1 (0.64%) MCSE
Quality Assurance & Compliance
1 5 (3.18%) SLA
2 2 (1.27%) JSP 440
3 1 (0.64%) Disclosure Scotland
System Software
1 49 (31.21%) Active Directory
2 5 (3.18%) VMware Infrastructure
3 3 (1.91%) VMware ESXi
3 3 (1.91%) VMware Server
4 2 (1.27%) Hyper-V
4 2 (1.27%) Virtual Desktop
4 2 (1.27%) vSphere
4 2 (1.27%) XenApp
5 1 (0.64%) BitLocker
5 1 (0.64%) MetaFrame
5 1 (0.64%) Virtual Machines
5 1 (0.64%) XenDesktop
Systems Management
1 7 (4.46%) Tivoli
2 6 (3.82%) SCCM
3 5 (3.18%) HP Data Protector
3 5 (3.18%) NetBackup
3 5 (3.18%) Tivoli Storage Manager
4 3 (1.91%) Ambari
4 3 (1.91%) Grafana
4 3 (1.91%) Nagios
4 3 (1.91%) Puppet
4 3 (1.91%) ZABBIX
5 1 (0.64%) Casper Suite
5 1 (0.64%) Failover Clustering
5 1 (0.64%) Microsoft Intune
5 1 (0.64%) Netcool
5 1 (0.64%) Tivoli Monitoring
5 1 (0.64%) ZENworks
Vendors
1 51 (32.48%) Microsoft
2 15 (9.55%) HP
2 15 (9.55%) VMware
3 13 (8.28%) Cisco
4 8 (5.10%) Dell
4 8 (5.10%) Oracle
5 7 (4.46%) Apple
5 7 (4.46%) Citrix
5 7 (4.46%) Splunk
6 6 (3.82%) Remedy
6 6 (3.82%) Symantec
7 4 (2.55%) BT
8 3 (1.91%) Mitel
9 2 (1.27%) Avaya
9 2 (1.27%) Siemens
10 1 (0.64%) Adobe
10 1 (0.64%) Bloomberg
10 1 (0.64%) ILOG
10 1 (0.64%) Reuters
10 1 (0.64%) SAP
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