The first table below looks at the demand for the Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Support Technician
Rank 490 440 510
Rank change year-on-year
-50 +70
Contract jobs requiring a Support Technician 97 104 78
As % of all contract IT jobs located in the UK 0.17% 0.22% 0.13%
As % of the Job Titles category 0.19% 0.24% 0.14%
Number of daily rates quoted 26 29 32
Average daily rate £185 £175 £250
Average daily rate % change year-on-year
+5.71% -30.00%
90% offered a daily rate of more than £139 £123 £122
10% offered a daily rate of more than £245 £293 £345
UK excluding London average daily rate £195 £175 £225
% change year-on-year
+11.42% -22.22%
Number of hourly rates quoted 32 42 29
Average hourly rate £14.75 £11.50 £14.00
Average hourly rate % change year-on-year
+28.26% -17.85%
90% offered a hourly rate of more than £10.87 £9.66 £11.10
10% offered a hourly rate of more than £18.40 £19.00 £22.90
UK excluding London average hourly rate £14.75 £11.50 £13.75
% change year-on-year
+28.26% -16.36%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51949 44129 56219
As % of all contract IT jobs located in the UK 92.27% 92.47% 92.70%
Number of daily rates quoted 31578 25274 30920
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 2083 2186 2628
Average hourly rate £17.50 £17.87 £19.50
Average hourly rate % change year-on-year
-2.04% -8.38%
90% offered a hourly rate of more than £11.00 £11.00 £11.37
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%

Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in the UK

Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician within the UK.

Support Technician Daily Rate Trend in the UK

Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 18 April 2014.

Support Technician Daily Rate Histogram in the UK

Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician within the UK.

Support Technician Hourly Rate Trend in the UK

Support Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 18 April 2014.

Support Technician Hourly Rate Histogram in the UK

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -89 94 £185 +5.71% 66
London -18 23 £180 +5.88% 14
South West -25 14 £200 - 8
East of England -22 13 £125 -28.57% 10
West Midlands -9 12 £185 -26.00% 2
North West -14 10 £180 - 11
Birmingham -2 9 £185 -
East Midlands -5 9 £143 - 3
South East -29 8 £115 -34.28% 13
Somerset -13 7 £208 +18.57% 2
Essex - 6 - - 1
Suffolk -2 5 - - 1
City of London -13 5 £175 +112.12% 7
Yorkshire -22 5 £203 +26.56% 3
Norwich +11 4 £125 - 3
Norfolk +10 4 £125 -28.57% 3
West Yorkshire -16 4 £205 - 2
Devon - 4 £150 - 1
Plymouth - 4 £150 - 1
Leeds -16 3 £205 - 1
Oxfordshire -5 2 - - 1
Scotland -8 2 £175 -
Surrey -10 2 £115 -64.61% 2
Manchester -16 2 - - 7
Berkshire -17 2 - - 3
Lancashire -21 2 £180 -
Nottinghamshire - 2 £143 - 1
Hertfordshire - 2 - - 2
Merseyside - 2 - - 1
Nottingham - 2 £143 - 1

Support Technician
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 110 (63.95%) Windows
2 75 (43.60%) Microsoft
3 68 (39.53%) Active Directory
4 53 (30.81%) Windows 7
5 48 (27.91%) MS Office
6 42 (24.42%) Windows XP
7 38 (22.09%) MS Excel
8 36 (20.93%) ITIL
9 35 (20.35%) Windows Server 2008
10 32 (18.60%) Windows Server 2003
11 27 (15.70%) TCP/IP
12 24 (13.95%) MS Exchange
13 20 (11.63%) LAN
14 19 (11.05%) Finance
15 18 (10.47%) Blackberry
16 16 (9.30%) VMware
17 15 (8.72%) Wireless
17 15 (8.72%) SLA
18 14 (8.14%) Apple
18 14 (8.14%) Internet
19 13 (7.56%) SQL Server
20 12 (6.98%) Citrix
20 12 (6.98%) Microsoft Certification
20 12 (6.98%) VoIP
21 11 (6.40%) VMware Infrastructure
21 11 (6.40%) Migration
21 11 (6.40%) Blackberry Enterprise Server
22 10 (5.81%) WAN
22 10 (5.81%) SharePoint
22 10 (5.81%) SQL

Support Technician
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (13.95%) MS Exchange
2 11 (6.40%) Blackberry Enterprise Server
3 10 (5.81%) SharePoint
4 9 (5.23%) Exchange Server 2003
5 8 (4.65%) Exchange Server 2007
5 8 (4.65%) Exchange Server 2010
6 6 (3.49%) IBM Notes
7 3 (1.74%) Lync
8 2 (1.16%) SharePoint Server
9 1 (0.58%) SharePoint 2010
9 1 (0.58%) WebSphere
9 1 (0.58%) ArcGIS
9 1 (0.58%) Site Server
Applications
1 48 (27.91%) MS Office
2 38 (22.09%) MS Excel
3 2 (1.16%) AutoCAD
4 1 (0.58%) ArcInfo
Business Applications
1 3 (1.74%) Dynamics CRM
2 2 (1.16%) Oracle CRM
2 2 (1.16%) assyst
2 2 (1.16%) Magento
3 1 (0.58%) SAP EBP
3 1 (0.58%) SAP SRM
Cloud Services
1 2 (1.16%) Office 365
Communications & Networking
1 27 (15.70%) TCP/IP
2 20 (11.63%) LAN
3 15 (8.72%) Wireless
4 14 (8.14%) Internet
5 12 (6.98%) VoIP
6 10 (5.81%) WAN
7 9 (5.23%) DHCP
8 7 (4.07%) VPN
9 6 (3.49%) Ethernet
10 5 (2.91%) PABX
10 5 (2.91%) DNS
11 4 (2.33%) Unified Communications
12 3 (1.74%) IP Telephony
12 3 (1.74%) Wi-Fi
13 2 (1.16%) Kerberos
13 2 (1.16%) Intranet
13 2 (1.16%) Nortel Meridian
14 1 (0.58%) Structured Cabling
14 1 (0.58%) SAN
14 1 (0.58%) WLAN
Database & Business Intelligence
1 13 (7.56%) SQL Server
2 3 (1.74%) SQL Server 2008
2 3 (1.74%) Oracle Reports
3 2 (1.16%) Crystal Reports
3 2 (1.16%) SQL Server 2005
3 2 (1.16%) Oracle ODI
4 1 (0.58%) Relational Database
4 1 (0.58%) DataStage
4 1 (0.58%) MS Access
Development Applications
1 2 (1.16%) MSI
1 2 (1.16%) Team Foundation Server
2 1 (0.58%) LSMW
General
1 19 (11.05%) Finance
2 8 (4.65%) Retail
3 7 (4.07%) Manufacturing
4 5 (2.91%) Banking
5 3 (1.74%) Telecoms
6 2 (1.16%) Back Office
6 2 (1.16%) Games
6 2 (1.16%) French Language
6 2 (1.16%) Marketing
7 1 (0.58%) Advertising
7 1 (0.58%) Italian Language
7 1 (0.58%) Spanish Language
7 1 (0.58%) Legal
Libraries, Frameworks & Software Standards
1 3 (1.74%) .NET
2 2 (1.16%) MSMQ
2 2 (1.16%) Application Packaging
3 1 (0.58%) Software Packaging
3 1 (0.58%) Middleware
3 1 (0.58%) J2EE
3 1 (0.58%) COM
Miscellaneous
1 18 (10.47%) Blackberry
2 6 (3.49%) Client/Server
2 6 (3.49%) AS400
2 6 (3.49%) Management Information System
2 6 (3.49%) NHS
2 6 (3.49%) Video Conferencing
3 4 (2.33%) Handset
3 4 (2.33%) IVR
4 3 (1.74%) Enterprise Software
4 3 (1.74%) CMDB
5 1 (0.58%) Kindle
5 1 (0.58%) iPhone
5 1 (0.58%) iPad
5 1 (0.58%) Biotechnology
5 1 (0.58%) Computer Science
5 1 (0.58%) Fat Client
5 1 (0.58%) GIS
5 1 (0.58%) Thin Client
Operating Systems
1 110 (63.95%) Windows
2 53 (30.81%) Windows 7
3 42 (24.42%) Windows XP
4 35 (20.35%) Windows Server 2008
5 32 (18.60%) Windows Server 2003
6 10 (5.81%) Android
7 6 (3.49%) Windows 8
8 5 (2.91%) Apple iOS
8 5 (2.91%) Linux
9 3 (1.74%) Windows Vista
9 3 (1.74%) Mac OS X
9 3 (1.74%) HPUX
10 2 (1.16%) UNIX
10 2 (1.16%) Windows 2000 Server
10 2 (1.16%) Red Hat Enterprise Linux
10 2 (1.16%) Windows Server 2012
11 1 (0.58%) AIX
Processes & Methodologies
1 36 (20.93%) ITIL
2 11 (6.40%) Migration
3 6 (3.49%) ERP
3 6 (3.49%) Service Delivery
4 5 (2.91%) Time Management
4 5 (2.91%) Incident Management
4 5 (2.91%) CRM
5 4 (2.33%) Service Management
5 4 (2.33%) Supplier Management
6 3 (1.74%) Continuous Improvement
6 3 (1.74%) Network Architecture
6 3 (1.74%) Asset Management
7 2 (1.16%) E-Commerce
7 2 (1.16%) OO
7 2 (1.16%) Configuration Management
7 2 (1.16%) Load Testing
7 2 (1.16%) Test Scripting
7 2 (1.16%) ITIL V3
7 2 (1.16%) Game Development
8 1 (0.58%) Software Deployment
Programming Languages
1 10 (5.81%) SQL
2 3 (1.74%) Java
2 3 (1.74%) PHP
3 2 (1.16%) Python
3 2 (1.16%) T-SQL
3 2 (1.16%) VBScript
4 1 (0.58%) VB.NET
4 1 (0.58%) C++
4 1 (0.58%) JavaScript
Qualifications
1 12 (6.98%) Microsoft Certification
2 9 (5.23%) Degree
2 9 (5.23%) MCSE
3 8 (4.65%) Security Cleared
4 4 (2.33%) MCSA
4 4 (2.33%) MCP
4 4 (2.33%) SC Cleared
5 3 (1.74%) Cisco Certification
6 2 (1.16%) CCNA
6 2 (1.16%) ITIL Certification
6 2 (1.16%) MCDST
6 2 (1.16%) VMware Certified Professional (VCP)
7 1 (0.58%) CCVP
7 1 (0.58%) MOS
7 1 (0.58%) MCITP
7 1 (0.58%) HNC
7 1 (0.58%) HND
7 1 (0.58%) CCNP
7 1 (0.58%) ISEB
7 1 (0.58%) RHCE
Quality Assurance & Compliance
1 15 (8.72%) SLA
2 6 (3.49%) ISO 9001
3 1 (0.58%) QA
System Software
1 68 (39.53%) Active Directory
2 11 (6.40%) VMware Infrastructure
3 5 (2.91%) Hyper-V
4 4 (2.33%) vSphere
5 3 (1.74%) XenApp
5 3 (1.74%) Microsoft App-V
6 1 (0.58%) XenDesktop
6 1 (0.58%) Terminal Services
Systems Management
1 8 (4.65%) SCCM
2 7 (4.07%) Backup Exec
3 2 (1.16%) Control-M
3 2 (1.16%) Norton AntiVirus
3 2 (1.16%) Puppet
3 2 (1.16%) Red Hat Satellite
4 1 (0.58%) Tivoli
4 1 (0.58%) Tivoli Storage Manager
4 1 (0.58%) Systems Management Server (SMS)
Vendors
1 75 (43.60%) Microsoft
2 16 (9.30%) VMware
3 14 (8.14%) Apple
4 12 (6.98%) Citrix
5 9 (5.23%) Cisco
6 6 (3.49%) Oracle
6 6 (3.49%) Lotus
7 5 (2.91%) TOWER Software
8 4 (2.33%) HP
9 3 (1.74%) LANDesk
9 3 (1.74%) McAfee
9 3 (1.74%) SAP
9 3 (1.74%) Nortel
10 2 (1.16%) IBM
10 2 (1.16%) JBoss
10 2 (1.16%) Symantec
10 2 (1.16%) Red Hat
10 2 (1.16%) JD Edwards
10 2 (1.16%) BMC
10 2 (1.16%) NetApp
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