The statistics below represent IT contracts advertised across the UK that had Support Technician featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Jul 2016
Same period 2015 Same period 2014
Support Technician
Rank 586 554 492
Rank change year-on-year
-32 -62
Contract jobs requiring a Support Technician 75 88 118
As % of all contract IT jobs located in the UK 0.14% 0.15% 0.22%
As % of the Job Titles category 0.15% 0.16% 0.23%
Number of daily rates quoted 41 43 37
Median daily rate £200 £220 £175
Median daily rate % change year-on-year
-9.09% +25.71%
90% offered a daily rate of more than £100 £111 £134
10% offered a daily rate of more than £350 £275 £300
UK excluding London median daily rate £280 £185 £175
% change year-on-year
+51.35% +5.71%
Number of hourly rates quoted 22 30 53
Median hourly rate £13.00 £12.25 £12.35
Median hourly rate % change year-on-year
+6.12% -0.80%
90% offered a hourly rate of more than £11.75 £9.49 £7.50
10% offered a hourly rate of more than £17.20 £22.10 £18.70
UK excluding London median hourly rate £13.00 £12.00 £12.35
% change year-on-year
+8.33% -2.83%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51181 53984 51041
As % of all contract IT jobs located in the UK 94.73% 94.77% 94.72%
Number of daily rates quoted 33252 34149 30933
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £257 £240 £225
10% offered a daily rate of more than £575 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1553 2015 2063
Median hourly rate £17.00 £16.60 £16.50
Median hourly rate % change year-on-year
+2.40% +0.60%
90% offered a hourly rate of more than £11.00 £10.85 £10.50
10% offered a hourly rate of more than £45.00 £42.50 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.10
% change year-on-year
+2.10% +0.37%

Support Technician
Jobs Demand Trend

The demand trend of IT contracts that featured Support Technician in the job title.

Support Technician Jobs Demand Trend in the UK

Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician within the UK.

Support Technician Daily Rate Trend in the UK

Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 25 July 2016.

Support Technician Daily Rate Histogram in the UK

Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician within the UK.

Support Technician Hourly Rate Trend in the UK

Support Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 25 July 2016.

Support Technician Hourly Rate Histogram in the UK

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 25 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 67 £225 - 47
London -14 14 £157 -30.44% 8
South East -6 13 £175 +29.62% 13
South West +5 12 £300 -7.69% 3
Yorkshire -6 11 £350 +27.27% 6
Hampshire +4 8 £369 +66.66% 5
West Yorkshire -2 8 £350 +27.27% 3
Wales +23 6 £130 +18.18%
South Wales +17 6 £130 +18.18%
Fareham - 6 £335 - 1
East of England +16 5 £93 -43.07% 2
Dorset - 5 - - 1
Poole - 5 - -
Cambridgeshire +16 4 £115 -
North West +4 4 £305 +38.63% 5
Leeds +3 4 £350 +27.27%
Berkshire -5 4 £93 -40.00% 1
West Midlands -29 4 £300 - 6
Bristol -2 3 £225 +200.00%
Somerset - 3 £300 -
Cardiff - 3 £115 -
Newport - 3 £135 -
Taunton - 3 £300 -
Wakefield - 3 - - 2
Staffordshire -3 2 - - 2
East Midlands -5 2 £325 +30.00% 3
Tyne and Wear -40 2 £228 -1.08%
North East -45 2 £228 -1.08% 1
Merseyside - 2 £305 - 1
Liverpool - 2 £305 - 1

Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 25 July 2016, Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Technician in the job title.

1 92 (55.76%) Windows
2 61 (36.97%) Active Directory
3 60 (36.36%) Microsoft
4 48 (29.09%) Windows 7
5 38 (23.03%) ITIL
6 35 (21.21%) MS Office
7 26 (15.76%) MS Exchange
8 24 (14.55%) Security Cleared
9 22 (13.33%) Linux
9 22 (13.33%) Cisco
10 21 (12.73%) Windows Server
11 20 (12.12%) LAN
12 19 (11.52%) WAN
13 18 (10.91%) Windows XP
13 18 (10.91%) MS Excel
14 17 (10.30%) HP
15 16 (9.70%) Service Management
15 16 (9.70%) Windows Server 2008
16 15 (9.09%) SC Cleared
16 15 (9.09%) Firewall
16 15 (9.09%) Back Office
16 15 (9.09%) TCP/IP
17 13 (7.88%) VMware
17 13 (7.88%) Cisco Certification
17 13 (7.88%) VoIP
18 12 (7.27%) Citrix
18 12 (7.27%) Windows 10
19 11 (6.67%) CCNA
19 11 (6.67%) SharePoint
20 10 (6.06%) SQL

Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (15.76%) MS Exchange
2 11 (6.67%) SharePoint
3 7 (4.24%) Skype for Business
4 6 (3.64%) Exchange Server 2003
4 6 (3.64%) Exchange Server 2010
5 5 (3.03%) Blackberry Enterprise Server
5 5 (3.03%) WebSphere
6 3 (1.82%) WebLogic
7 2 (1.21%) CMS
7 2 (1.21%) Exchange Server 2013
7 2 (1.21%) IIS
7 2 (1.21%) SAS
7 2 (1.21%) SharePoint 2010
8 1 (0.61%) BizTalk Server
8 1 (0.61%) Confluence
8 1 (0.61%) Exchange Server 2007
8 1 (0.61%) Live Communications Server
Applications
1 35 (21.21%) MS Office
2 18 (10.91%) MS Excel
3 1 (0.61%) Adobe Creative Suite
3 1 (0.61%) MS PowerPoint
3 1 (0.61%) SPSS
Business Applications
1 3 (1.82%) Remedy ITSM
2 2 (1.21%) Oracle BPM
Cloud Services
1 9 (5.45%) Office 365
2 1 (0.61%) Google Apps
Communications & Networking
1 20 (12.12%) LAN
2 19 (11.52%) WAN
3 15 (9.09%) Firewall
3 15 (9.09%) TCP/IP
4 13 (7.88%) VoIP
5 8 (4.85%) DHCP
5 8 (4.85%) DNS
6 6 (3.64%) Broadband
6 6 (3.64%) MPLS
6 6 (3.64%) PSTN
7 5 (3.03%) PABX
7 5 (3.03%) SAN
7 5 (3.03%) Skype
7 5 (3.03%) Unified Communications
7 5 (3.03%) Wi-Fi
7 5 (3.03%) Wireless
8 4 (2.42%) Intranet
8 4 (2.42%) OpenScape
8 4 (2.42%) VLAN
8 4 (2.42%) VPN
Database & Business Intelligence
1 7 (4.24%) SQL Server
2 3 (1.82%) DB2
3 2 (1.21%) SQL Server 2005
3 2 (1.21%) SQL Server 2012
4 1 (0.61%) Hadoop
4 1 (0.61%) MongoDB
4 1 (0.61%) Oracle Database
4 1 (0.61%) PostgreSQL
4 1 (0.61%) SQL Server 2008
Development Applications
1 1 (0.61%) JIRA
1 1 (0.61%) Team Foundation Server
General
1 15 (9.09%) Back Office
2 8 (4.85%) Telecoms
3 7 (4.24%) Finance
4 3 (1.82%) Banking
4 3 (1.82%) Military
5 1 (0.61%) Legal
5 1 (0.61%) Spanish Language
Miscellaneous
1 9 (5.45%) Driving Licence
2 8 (4.85%) iPad
3 6 (3.64%) Smartphone
4 5 (3.03%) CCTV
5 4 (2.42%) Handset
5 4 (2.42%) iPhone
5 4 (2.42%) IVR
5 4 (2.42%) NHS
6 3 (1.82%) Blackberry
6 3 (1.82%) Data Centre
6 3 (1.82%) VLE
7 2 (1.21%) Client/Server
7 2 (1.21%) Clustering
7 2 (1.21%) Management Information System
7 2 (1.21%) Replication
8 1 (0.61%) CESG
8 1 (0.61%) Computer Science
8 1 (0.61%) EMC VNX
8 1 (0.61%) Fat Client
8 1 (0.61%) Thin Client
Operating Systems
1 92 (55.76%) Windows
2 48 (29.09%) Windows 7
3 22 (13.33%) Linux
4 21 (12.73%) Windows Server
5 18 (10.91%) Windows XP
6 16 (9.70%) Windows Server 2008
7 12 (7.27%) Windows 10
8 10 (6.06%) Windows Server 2012
9 9 (5.45%) Windows 8
9 9 (5.45%) Windows Server 2003
10 8 (4.85%) AIX
11 7 (4.24%) Unix
12 5 (3.03%) HPUX
12 5 (3.03%) Mac OS X
12 5 (3.03%) Solaris
13 4 (2.42%) Android
13 4 (2.42%) CentOS
13 4 (2.42%) Mac OS
13 4 (2.42%) Ubuntu
14 3 (1.82%) Apple iOS
Processes & Methodologies
1 38 (23.03%) ITIL
2 16 (9.70%) Service Management
3 7 (4.24%) Change Management
3 7 (4.24%) ITSM
3 7 (4.24%) Problem Management
3 7 (4.24%) Service Delivery
4 6 (3.64%) Release Management
5 5 (3.03%) Information Security
5 5 (3.03%) Root Cause Analysis
6 4 (2.42%) Capacity Management
6 4 (2.42%) High Availability
6 4 (2.42%) Performance Monitoring
6 4 (2.42%) Workflow
7 3 (1.82%) Kalman Filter
7 3 (1.82%) Logistics
7 3 (1.82%) Security Management
7 3 (1.82%) Software Licensing
7 3 (1.82%) Ticket Management
7 3 (1.82%) Trend Analysis
8 2 (1.21%) Mobile Device Management
Programming Languages
1 10 (6.06%) SQL
2 2 (1.21%) C
2 2 (1.21%) Java
2 2 (1.21%) Shell Script
3 1 (0.61%) PowerShell
Qualifications
1 24 (14.55%) Security Cleared
2 15 (9.09%) SC Cleared
3 13 (7.88%) Cisco Certification
4 11 (6.67%) CCNA
5 8 (4.85%) Microsoft Certification
6 6 (3.64%) MCSA
7 4 (2.42%) DBS Check
7 4 (2.42%) ITIL Foundation Certificate
8 3 (1.82%) CCA
8 3 (1.82%) Citrix Certification
8 3 (1.82%) CTC Cleared
8 3 (1.82%) DV Cleared
9 2 (1.21%) A+ Certification
9 2 (1.21%) Avaya Certification
9 2 (1.21%) Degree
10 1 (0.61%) ACMT
10 1 (0.61%) BPSS Clearance
10 1 (0.61%) MCP
10 1 (0.61%) MCSE
10 1 (0.61%) NVQ Level 3
Quality Assurance & Compliance
1 6 (3.64%) SLA
2 2 (1.21%) Disclosure Scotland
2 2 (1.21%) JSP 440
3 1 (0.61%) QA
System Software
1 61 (36.97%) Active Directory
2 5 (3.03%) VMware Infrastructure
3 4 (2.42%) VMware ESXi
4 2 (1.21%) MetaFrame
4 2 (1.21%) vSphere
4 2 (1.21%) XenApp
5 1 (0.61%) BitLocker
5 1 (0.61%) Firmware
5 1 (0.61%) Hyper-V
5 1 (0.61%) Virtual Desktop
5 1 (0.61%) Virtual Machines
5 1 (0.61%) XenDesktop
Systems Management
1 8 (4.85%) Tivoli
2 7 (4.24%) SCCM
3 5 (3.03%) HP Data Protector
3 5 (3.03%) NetBackup
3 5 (3.03%) Tivoli Storage Manager
4 2 (1.21%) Cisco UCCX
4 2 (1.21%) Netcool
4 2 (1.21%) Tivoli Monitoring
4 2 (1.21%) ZENworks
5 1 (0.61%) Casper Suite
5 1 (0.61%) Failover Clustering
5 1 (0.61%) Microsoft Clustering
5 1 (0.61%) Microsoft Intune
5 1 (0.61%) Simpana
Vendors
1 60 (36.36%) Microsoft
2 22 (13.33%) Cisco
3 17 (10.30%) HP
4 13 (7.88%) VMware
5 12 (7.27%) Citrix
6 10 (6.06%) Apple
7 8 (4.85%) Avaya
8 7 (4.24%) Dell
9 6 (3.64%) Juniper
9 6 (3.64%) Oracle
9 6 (3.64%) Remedy
9 6 (3.64%) Symantec
10 4 (2.42%) BT
10 4 (2.42%) EMC
10 4 (2.42%) Splunk
11 3 (1.82%) NetApp
12 2 (1.21%) CheckPoint
12 2 (1.21%) Mitel
12 2 (1.21%) Northgate
12 2 (1.21%) Siemens
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