The table below looks at the statistics for the Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 26 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 May 2015
Same period 2014 Same period 2013
Support Technician
Rank 528 479 464
Rank change year-on-year
-49 -15
Contract jobs requiring a Support Technician 77 102 84
As % of all contract IT jobs located in the UK 0.14% 0.19% 0.18%
As % of the Job Titles category 0.15% 0.21% 0.20%
Number of daily rates quoted 32 33 22
Average daily rate
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£200 £178 £180
Average daily rate % change year-on-year
+12.67% -1.38%
90% offered a daily rate of more than £116 £128 £130
10% offered a daily rate of more than £274 £246 £282
UK excluding London average daily rate £175 £175 £175
Number of hourly rates quoted 33 37 31
Average hourly rate £13.00 £14.50 £11.50
Average hourly rate % change year-on-year
-10.34% +26.08%
90% offered a hourly rate of more than £11.15 £7.50 £10.00
10% offered a hourly rate of more than £17.89 £18.70 £17.50
UK excluding London average hourly rate £13.00 £14.25 £11.50
% change year-on-year
-8.77% +23.91%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50225 48710 42844
As % of all contract IT jobs located in the UK 92.36% 92.47% 92.43%
Number of daily rates quoted 31072 30211 24612
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1971 1993 2105
Average hourly rate £16.60 £17.00 £18.50
Average hourly rate % change year-on-year
-2.35% -8.10%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £40.50 £40.00 £41.50
UK excluding London average hourly rate £16.16 £16.75 £17.50
% change year-on-year
-3.52% -4.28%

Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in the UK

Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician within the UK.

Support Technician Daily Rate Trend in the UK

Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 26 May 2015.

Support Technician Daily Rate Histogram in the UK

Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician within the UK.

Support Technician Hourly Rate Trend in the UK

Support Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 26 May 2015.

Support Technician Hourly Rate Histogram in the UK

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 26 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 69 £210 +16.66% 60
London +4 15 £230 +27.77% 9
South East -2 15 £165 +8.19% 15
East of England -2 11 £200 +66.66% 12
West Midlands -17 8 - - 8
North West -24 8 £220 +22.22% 9
South West -2 7 £325 +64.55% 2
Hampshire +10 5 £190 - 1
Wales +6 5 £120 -
City of London +5 5 £234 +19.74% 2
Yorkshire -17 5 £204 +10.13% 2
Norfolk +2 4 £105 -16.00% 3
Warwickshire +2 4 - - 2
Hertfordshire -4 4 £200 - 3
Manchester -11 4 £275 - 6
Southampton - 4 £150 - 1
Swansea +16 3 £125 -
West Wales +15 3 £125 -
Norwich +12 3 - - 2
Berkshire 0 3 £155 -16.21% 3
Devon -2 3 - -
West Yorkshire -15 3 £120 -35.13% 1
Oxfordshire - 3 £175 - 1
Staffordshire - 3 - - 1
Suffolk +5 2 - -
Cambridgeshire -1 2 £213 +84.78% 1
Cumbria -9 2 - -
South Wales - 2 £113 -
Royston - 2 - - 1
Ipswich - 2 - -

Support Technician
Top 30 Related IT Skills

For the 6 months to 26 May 2015, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 111 (63.79%) Windows
2 75 (43.10%) Active Directory
3 51 (29.31%) MS Office
4 46 (26.44%) Microsoft
5 44 (25.29%) Windows 7
6 34 (19.54%) Windows XP
7 33 (18.97%) MS Exchange
7 33 (18.97%) ITIL
8 25 (14.37%) Windows Server 2008
9 24 (13.79%) Windows Server 2003
10 23 (13.22%) VMware
11 19 (10.92%) Windows Server 2012
12 18 (10.34%) Windows 8
12 18 (10.34%) Citrix
13 17 (9.77%) SQL
13 17 (9.77%) MS Excel
13 17 (9.77%) Security Cleared
13 17 (9.77%) SCCM
14 15 (8.62%) Exchange Server 2010
14 15 (8.62%) LAN
14 15 (8.62%) SQL Server
15 14 (8.05%) Cisco
15 14 (8.05%) Wireless
16 13 (7.47%) VMware Infrastructure
17 12 (6.90%) VLAN
17 12 (6.90%) Firewall
17 12 (6.90%) DHCP
17 12 (6.90%) SAN
18 11 (6.32%) HP
18 11 (6.32%) DNS

Support Technician
Top Related IT Skills by Category

For the 6 months to 26 May 2015, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (18.97%) MS Exchange
2 15 (8.62%) Exchange Server 2010
3 9 (5.17%) SharePoint
4 6 (3.45%) Exchange Server 2003
4 6 (3.45%) WebLogic
4 6 (3.45%) WebSphere
5 4 (2.30%) Exchange Server 2007
6 3 (1.72%) Lync
6 3 (1.72%) Blackberry Enterprise Server
7 2 (1.15%) IIS
8 1 (0.57%) IBM Notes
8 1 (0.57%) Site Server
8 1 (0.57%) SharePoint Server
8 1 (0.57%) SharePoint 2010
Applications
1 51 (29.31%) MS Office
2 17 (9.77%) MS Excel
3 2 (1.15%) Spreadsheet
4 1 (0.57%) Adobe Creative Suite
Business Applications
1 6 (3.45%) Oracle BPM
2 3 (1.72%) Oracle Payables
Cloud Services
1 6 (3.45%) Office 365
2 1 (0.57%) Amazon AWS
2 1 (0.57%) Google Apps
Communications & Networking
1 15 (8.62%) LAN
2 14 (8.05%) Wireless
3 12 (6.90%) Firewall
3 12 (6.90%) VLAN
3 12 (6.90%) DHCP
3 12 (6.90%) SAN
4 11 (6.32%) DNS
5 9 (5.17%) VPN
6 8 (4.60%) TCP/IP
7 7 (4.02%) WAN
8 4 (2.30%) LDAP
8 4 (2.30%) SSL
8 4 (2.30%) Internet
9 3 (1.72%) Broadband
10 2 (1.15%) Ethernet
10 2 (1.15%) SMTP
10 2 (1.15%) VoIP
10 2 (1.15%) Wi-Fi
10 2 (1.15%) Symposium
10 2 (1.15%) IP Telephony
Database & Business Intelligence
1 15 (8.62%) SQL Server
2 5 (2.87%) SQL Server 2008
3 2 (1.15%) SQL Server 2005
4 1 (0.57%) MySQL
Development Applications
1 4 (2.30%) Visual Studio
2 1 (0.57%) Yeoman
General
1 11 (6.32%) Finance
2 10 (5.75%) Telecoms
3 4 (2.30%) Banking
4 2 (1.15%) Legal
5 1 (0.57%) Publishing
5 1 (0.57%) Law
5 1 (0.57%) Retail
5 1 (0.57%) Investment Banking
5 1 (0.57%) Retail Banking
Libraries, Frameworks & Software Standards
1 4 (2.30%) .NET
Miscellaneous
1 9 (5.17%) Analytical Skills
2 7 (4.02%) NHS
2 7 (4.02%) Blackberry
3 6 (3.45%) iPhone
4 4 (2.30%) iPad
4 4 (2.30%) Thin Client
4 4 (2.30%) CMDB
4 4 (2.30%) Fat Client
5 3 (1.72%) Management Information System
6 2 (1.15%) Video Conferencing
6 2 (1.15%) Smartcard
6 2 (1.15%) Kindle
6 2 (1.15%) Data Centre
7 1 (0.57%) BYOD
7 1 (0.57%) GIS
7 1 (0.57%) Chemistry
7 1 (0.57%) Biology
Operating Systems
1 111 (63.79%) Windows
2 44 (25.29%) Windows 7
3 34 (19.54%) Windows XP
4 25 (14.37%) Windows Server 2008
5 24 (13.79%) Windows Server 2003
6 19 (10.92%) Windows Server 2012
7 18 (10.34%) Windows 8
8 10 (5.75%) Linux
9 9 (5.17%) Android
10 5 (2.87%) Apple iOS
11 4 (2.30%) Windows Vista
11 4 (2.30%) Mac OS X
12 2 (1.15%) Ubuntu
12 2 (1.15%) AIX
12 2 (1.15%) UNIX
12 2 (1.15%) CentOS
12 2 (1.15%) Mac OS
13 1 (0.57%) Windows 2000 Server
13 1 (0.57%) Windows 2000
13 1 (0.57%) Windows NT
Processes & Methodologies
1 33 (18.97%) ITIL
2 11 (6.32%) Service Delivery
3 8 (4.60%) Migration
4 7 (4.02%) Service Management
4 7 (4.02%) Change Management
5 5 (2.87%) Incident Management
6 4 (2.30%) Investment Management
7 3 (1.72%) Stakeholder Management
7 3 (1.72%) CAD
7 3 (1.72%) Configuration Management
8 2 (1.15%) PRINCE2
8 2 (1.15%) ITSM
8 2 (1.15%) Workflow
8 2 (1.15%) PRINCE
8 2 (1.15%) Asset Management
8 2 (1.15%) Time Management
8 2 (1.15%) Mentoring
9 1 (0.57%) Security Patching
9 1 (0.57%) Server Building
9 1 (0.57%) Network Management
Programming Languages
1 17 (9.77%) SQL
2 6 (3.45%) VB
2 6 (3.45%) PowerShell
3 3 (1.72%) Java
4 2 (1.15%) T-SQL
4 2 (1.15%) Shell Script
5 1 (0.57%) C
5 1 (0.57%) PHP
Qualifications
1 17 (9.77%) Security Cleared
2 10 (5.75%) Microsoft Certification
3 9 (5.17%) Degree
4 8 (4.60%) MCP
5 7 (4.02%) SC Cleared
6 6 (3.45%) DV Cleared
6 6 (3.45%) ITIL Foundation Certificate
7 5 (2.87%) MCSE
8 4 (2.30%) A+ Certification
9 2 (1.15%) ITIL Certification
9 2 (1.15%) Cisco Certification
10 1 (0.57%) CCVP
10 1 (0.57%) VMware Certified Professional (VCP)
10 1 (0.57%) MCSA
10 1 (0.57%) CCNP
10 1 (0.57%) CCNA
10 1 (0.57%) CCA
10 1 (0.57%) Citrix Certification
Quality Assurance & Compliance
1 7 (4.02%) SLA
2 4 (2.30%) ISO 9001
3 3 (1.72%) QA
System Software
1 75 (43.10%) Active Directory
2 13 (7.47%) VMware Infrastructure
3 11 (6.32%) Hyper-V
4 9 (5.17%) Terminal Services
5 6 (3.45%) vSphere
6 5 (2.87%) XenDesktop
7 4 (2.30%) VMware Workstation
8 3 (1.72%) VMware ESXi
9 2 (1.15%) XenApp
10 1 (0.57%) Microsoft App-V
Systems Management
1 17 (9.77%) SCCM
2 1 (0.57%) SCOM
2 1 (0.57%) McAfee ePO
2 1 (0.57%) Cisco CUCM
2 1 (0.57%) AirWatch
2 1 (0.57%) OpenView
2 1 (0.57%) Tivoli
2 1 (0.57%) BMC PATROL
2 1 (0.57%) Norton AntiVirus
2 1 (0.57%) Cisco IPCC
2 1 (0.57%) Backup Exec
Vendors
1 46 (26.44%) Microsoft
2 23 (13.22%) VMware
3 18 (10.34%) Citrix
4 14 (8.05%) Cisco
5 11 (6.32%) HP
5 11 (6.32%) Apple
6 9 (5.17%) Oracle
6 9 (5.17%) Mitel
7 5 (2.87%) Bloomberg
7 5 (2.87%) Polycom
8 4 (2.30%) Adobe
8 4 (2.30%) Dell
8 4 (2.30%) Reuters
9 3 (1.72%) Novell
9 3 (1.72%) McAfee
9 3 (1.72%) Veeam
9 3 (1.72%) Verint
10 2 (1.15%) ServiceNow
10 2 (1.15%) Atlassian
10 2 (1.15%) Splunk
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