The first table below looks at the demand for the Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Support Technician
Rank 457 474 476
Rank change year-on-year
+17 +2
Contract jobs requiring a Support Technician 84 91 110
As % of all contract IT jobs located in the UK 0.181% 0.156% 0.177%
As % of the Job Titles category 0.197% 0.169% 0.191%
Number of daily rates quoted 22 27 24
Average daily rate £180 £235 £205
Average daily rate % change year-on-year
-23.24% +14.39%
90% offered a daily rate of more than £130 £132 £90
10% offered a daily rate of more than £282 £354 £232
UK excluding London average daily rate £175 £217 £210
% change year-on-year
-19.44% +3.45%
Number of hourly rates quoted 31 44 45
Average hourly rate £11.50 £13.25 £13.50
Average hourly rate % change year-on-year
-13.20% -1.85%
90% offered a hourly rate of more than £10.00 £10.75 £9.93
10% offered a hourly rate of more than £17.50 £21.50 £20.60
UK excluding London average hourly rate £11.50 £12.88 £13.50
% change year-on-year
-10.67% -4.62%
All Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
42697 54001 57544
As % of all contract IT jobs located in the UK 92.14% 92.51% 92.72%
Number of daily rates quoted 24521 29759 31287
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £240 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2095 2581 2973
Average hourly rate £18.25 £18.50 £20.00
Average hourly rate % change year-on-year
-1.35% -7.50%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £41.88 £40.00 £41.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%

Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Technician within the UK as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend

Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician within the UK.

Support Technician Daily Rate Trend

Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 23 May 2013.

Support Technician Daily Rate Histogram

Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician within the UK.

Support Technician Hourly Rate Trend

Support Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 23 May 2013.

Support Technician Hourly Rate Histogram

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
England +37 74 £200 -20.00%
South East +17 20 £175 -
South West +36 13 £278 +39.79%
London +24 10 £200 -27.27%
East of England +16 9 £215 +14.66%
Berkshire +21 8 £175 -
North West +17 8 - -
Yorkshire +1 7 £143 -59.85%
Southampton 0 7 - -
Hampshire -5 7 - -
South Yorkshire +4 5 £160 -54.92%
Scotland -9 5 £175 -
Manchester +14 4 - -
Taunton +4 4 - -
Sheffield +3 4 £160 -60.00%
Somerset +3 4 - -
East Midlands +2 4 - -
Reading - 4 - -
Surrey +18 3 £325 -
Bedfordshire +8 3 - -
Dorset +1 3 - -
Canary Wharf +1 3 £200 -
Luton -2 3 - -
Glasgow -23 3 £188 -
Gloucester - 3 - -
Gloucestershire - 3 - -
Bristol +14 2 £285 +137.50%
Cambridgeshire +11 2 £160 -
West Midlands -1 2 £250 -
Maidenhead - 2 £163 -

Support Technician
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 108 (60.67%) Windows
2 79 (44.38%) Microsoft
3 68 (38.20%) Active Directory
4 61 (34.27%) Windows 7
5 58 (32.58%) MS Office
6 49 (27.53%) Windows XP
7 35 (19.66%) MS Exchange
7 35 (19.66%) MS Excel
8 28 (15.73%) VMware
9 24 (13.48%) Windows Server 2003
9 24 (13.48%) Windows Server 2008
10 23 (12.92%) ITIL
10 23 (12.92%) DNS
10 23 (12.92%) Cisco
11 21 (11.80%) Apple
12 20 (11.24%) Finance
13 19 (10.67%) HP
14 18 (10.11%) LAN
14 18 (10.11%) SCCM
14 18 (10.11%) VMware Infrastructure
15 17 (9.551%) Blackberry
15 17 (9.551%) TCP/IP
16 15 (8.427%) DHCP
16 15 (8.427%) Microsoft Certification
16 15 (8.427%) Video Conferencing
16 15 (8.427%) Exchange Server 2003
17 14 (7.865%) Citrix
18 13 (7.303%) Exchange Server 2010
19 11 (6.180%) WAN
19 11 (6.180%) Exchange Server 2007

Support Technician
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Development
1 2 (1.124%) LAMP
2 1 (0.562%) COM
Application Platforms
1 35 (19.66%) MS Exchange
2 15 (8.427%) Exchange Server 2003
3 13 (7.303%) Exchange Server 2010
4 11 (6.180%) Exchange Server 2007
5 9 (5.056%) SharePoint
6 3 (1.685%) Lotus Notes
6 3 (1.685%) IIS
7 2 (1.124%) Blackberry Enterprise Server
7 2 (1.124%) Apache
8 1 (0.562%) SharePoint Server
8 1 (0.562%) Exchange Server 2000
Applications
1 58 (32.58%) MS Office
2 35 (19.66%) MS Excel
3 3 (1.685%) Photoshop
4 1 (0.562%) MS PowerPoint
4 1 (0.562%) MS Visio
Business Applications
1 1 (0.562%) Agresso
Communications & Networking
1 23 (12.92%) DNS
2 18 (10.11%) LAN
3 17 (9.551%) TCP/IP
4 15 (8.427%) DHCP
5 11 (6.180%) WAN
6 10 (5.618%) VPN
7 8 (4.494%) VoIP
8 7 (3.933%) SAN
9 5 (2.809%) Firewall
9 5 (2.809%) Wireless
10 4 (2.247%) PABX
11 3 (1.685%) Unified Communications
11 3 (1.685%) HTTP
11 3 (1.685%) Intranet
11 3 (1.685%) Internet
12 2 (1.124%) IP Telephony
12 2 (1.124%) SMTP
12 2 (1.124%) Broadband
12 2 (1.124%) NAS
12 2 (1.124%) Junos
Database & Business Intelligence
1 5 (2.809%) SQL Server
2 2 (1.124%) MySQL
3 1 (0.562%) SQL Server 2008
3 1 (0.562%) SQL Server 2005
General
1 20 (11.24%) Finance
2 4 (2.247%) Telecoms
3 3 (1.685%) Banking
3 3 (1.685%) Retail
4 2 (1.124%) Local Government
5 1 (0.562%) Manufacturing
5 1 (0.562%) Publishing
Miscellaneous
1 17 (9.551%) Blackberry
2 15 (8.427%) Video Conferencing
3 7 (3.933%) NHS
4 4 (2.247%) Handset
5 3 (1.685%) iPad
5 3 (1.685%) iPhone
5 3 (1.685%) Wiki
5 3 (1.685%) IVR
6 2 (1.124%) Thin Client
6 2 (1.124%) Fat Client
7 1 (0.562%) EqualLogic
7 1 (0.562%) Mobile App
7 1 (0.562%) Data Conversion
7 1 (0.562%) PDA
7 1 (0.562%) CCTV
7 1 (0.562%) Celerra
7 1 (0.562%) Computer Science
7 1 (0.562%) CLARiiON
7 1 (0.562%) Clustering
7 1 (0.562%) EPoS
Operating Systems
1 108 (60.67%) Windows
2 61 (34.27%) Windows 7
3 49 (27.53%) Windows XP
4 24 (13.48%) Windows Server 2003
4 24 (13.48%) Windows Server 2008
5 7 (3.933%) Apple iOS
6 6 (3.371%) Windows 2000
6 6 (3.371%) Windows 8
7 5 (2.809%) UNIX
7 5 (2.809%) Mac OS X
8 4 (2.247%) Linux
8 4 (2.247%) Windows 2000 Server
9 3 (1.685%) Android
10 2 (1.124%) Windows Vista
11 1 (0.562%) CentOS
11 1 (0.562%) Red Hat Enterprise Linux
11 1 (0.562%) Solaris
Processes & Methodologies
1 23 (12.92%) ITIL
2 7 (3.933%) Asset Management
2 7 (3.933%) Time Management
2 7 (3.933%) Service Management
2 7 (3.933%) Migration
3 4 (2.247%) Service Delivery
3 4 (2.247%) Change Management
3 4 (2.247%) Disaster Recovery
3 4 (2.247%) Problem Management
4 3 (1.685%) ITIL V3
4 3 (1.685%) Software Deployment
4 3 (1.685%) Document Management
5 2 (1.124%) Data Migration
5 2 (1.124%) Software Distribution
5 2 (1.124%) Network Architecture
6 1 (0.562%) Change Control
6 1 (0.562%) Incident Management
6 1 (0.562%) User Acceptance Testing
6 1 (0.562%) Supplier Management
6 1 (0.562%) Data Management
Programming Languages
1 6 (3.371%) SQL
2 3 (1.685%) PowerShell
3 2 (1.124%) Perl
3 2 (1.124%) PHP
3 2 (1.124%) Python
4 1 (0.562%) PL/SQL
4 1 (0.562%) C
4 1 (0.562%) C#
4 1 (0.562%) Java
4 1 (0.562%) VBScript
4 1 (0.562%) VB
4 1 (0.562%) Shell Script
Qualifications
1 15 (8.427%) Microsoft Certification
2 10 (5.618%) Degree
3 8 (4.494%) MCITP
4 7 (3.933%) MCP
5 3 (1.685%) Security Cleared
5 3 (1.685%) MCSE
5 3 (1.685%) MCSA
6 2 (1.124%) ITIL Certification
6 2 (1.124%) MCDST
7 1 (0.562%) SC Cleared
7 1 (0.562%) DV Cleared
7 1 (0.562%) Cisco Certification
7 1 (0.562%) A+ Certification
7 1 (0.562%) ECDL
Quality Assurance & Compliance
1 5 (2.809%) SLA
2 2 (1.124%) ISO 9001
3 1 (0.562%) Solvency II
System Software
1 68 (38.20%) Active Directory
2 18 (10.11%) VMware Infrastructure
3 6 (3.371%) Hyper-V
4 3 (1.685%) Terminal Services
5 2 (1.124%) VMware Workstation
5 2 (1.124%) XenDesktop
6 1 (0.562%) VMware ESXi
6 1 (0.562%) XenApp
6 1 (0.562%) vSphere
6 1 (0.562%) Xen
6 1 (0.562%) Microsoft App-V
6 1 (0.562%) VMware ESX
6 1 (0.562%) Terminal Server
Systems Management
1 18 (10.11%) SCCM
2 7 (3.933%) Backup Exec
3 4 (2.247%) WSUS
4 2 (1.124%) ZENworks
4 2 (1.124%) Systems Management Server (SMS)
4 2 (1.124%) OVSD
4 2 (1.124%) OpenView
4 2 (1.124%) Puppet
4 2 (1.124%) McAfee ePO
5 1 (0.562%) SCOM
5 1 (0.562%) NetBackup
5 1 (0.562%) OpenView Configuration Management
5 1 (0.562%) Norton AntiVirus
Vendors
1 79 (44.38%) Microsoft
2 28 (15.73%) VMware
3 23 (12.92%) Cisco
4 21 (11.80%) Apple
5 19 (10.67%) HP
6 14 (7.865%) Citrix
7 10 (5.618%) Kaspersky
7 10 (5.618%) McAfee
8 7 (3.933%) Dell
9 4 (2.247%) TOWER Software
10 3 (1.685%) Adobe
10 3 (1.685%) Siemens
10 3 (1.685%) Lotus
10 3 (1.685%) Sophos
11 2 (1.124%) Symantec
11 2 (1.124%) Novell
11 2 (1.124%) Red Hat
11 2 (1.124%) Avaya
11 2 (1.124%) EMC
11 2 (1.124%) Intel
Edinburgh, Midlothian
Reed's client, a leading organisation based in Edinburgh, are looking to recruit a 2nd Line Support Technician on a temporary basis for 1 year. This position has...
Reed Technology
Rate: £20000 - £24000 per annum
Posted: 20 May 2013
Southampton, Hampshire
This will involve telephone, email, remote and face to face support across Windows 7. You will also be involved in supporting the general infrastructure for my client as...
Spectrum IT Recruitment (South) Ltd
Salary: £21000 - £25000 per annum + training
Posted: 22 May 2013
Salford, Lancashire
I am looking for a 1st / 2nd Line Helpdesk /Support Technician to work for in Salford. The role involves both rollout work and f. ielding incoming IT Support...
The SLR Group
Rate: From £7 to £11 per hour
Posted: 22 May 2013
England
Maginus 2nd line Support Technician required for an ongoing project with a large retail business. Solid and proven experience of Maginus is required in order for your application...
Hays Specialist Recruitment Ltd
Rate: £180.00 per day
Posted: 9 May 2013