The table below looks at the statistics for the Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Support Technician
Rank 496 491 448
Rank change year-on-year
-5 -43
Contract jobs requiring a Support Technician 82 84 95
As % of all contract IT jobs located in the UK 0.15% 0.16% 0.21%
As % of the Job Titles category 0.16% 0.17% 0.22%
Number of daily rates quoted 29 21 23
Average daily rate
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of your Daily Rate
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£168 £185 £175
Average daily rate % change year-on-year
-9.45% +5.71%
90% offered a daily rate of more than £105 £125 £117
10% offered a daily rate of more than £276 £250 £324
UK excluding London average daily rate £200 £183 £175
% change year-on-year
+9.58% +4.28%
Number of hourly rates quoted 29 27 45
Average hourly rate £12.45 £14.75 £11.38
Average hourly rate % change year-on-year
-15.62% +29.67%
90% offered a hourly rate of more than £10.95 £11.00 £9.55
10% offered a hourly rate of more than £15.00 £17.90 £19.00
UK excluding London average hourly rate £12.47 £14.88 £11.00
% change year-on-year
-16.15% +35.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50025 48432 42510
As % of all contract IT jobs located in the UK 92.45% 92.39% 92.77%
Number of daily rates quoted 30372 29064 24408
Average daily rate £400 £400 £400
90% offered a daily rate of more than £240 £225 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1969 2003 2177
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.83 £17.00 £17.15
% change year-on-year
-1.02% -0.87%

Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in the UK

Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician within the UK.

Support Technician Daily Rate Trend in the UK

Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 30 March 2015.

Support Technician Daily Rate Histogram in the UK

Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician within the UK.

Support Technician Hourly Rate Trend in the UK

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 72 £185 - 80
London +6 21 £165 -10.81% 16
South East -9 14 £135 +17.39% 21
East of England +9 9 £200 +45.45% 1
West Midlands -6 8 £180 -2.70% 6
Yorkshire -8 8 £281 +40.62% 6
North West -26 8 - - 11
Hampshire -4 7 £135 - 3
Wales - 7 £115 -
South West -12 5 - - 10
City of London +19 4 £170 - 6
Warwickshire +2 4 - - 3
North Yorkshire +1 4 £288 +43.75%
Cheshire +1 4 - - 4
Norfolk -4 4 £105 -16.00%
Manchester -15 4 - - 6
Devon -3 3 - -
West Yorkshire -13 3 £220 +7.31% 2
West Sussex - 3 - - 1
Basingstoke - 3 - -
Leamington Spa - 3 - -
Cambridgeshire +5 2 £213 +41.66%
Berkshire -1 2 - - 2
Suffolk -2 2 - -
Leeds -8 2 £220 +7.31%
Haywards Heath - 2 - -
Southampton - 2 £150 - 2
Hertfordshire +9 1 £200 -
Essex +8 1 £105 - 1
Cambridge +2 1 £200 +33.33%

Support Technician
Top 30 Related IT Skills

For the 6 months to 30 March 2015, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 137 (62.27%) Windows
2 101 (45.91%) Active Directory
3 67 (30.45%) Microsoft
4 66 (30.00%) MS Office
5 57 (25.91%) Windows 7
6 42 (19.09%) ITIL
7 39 (17.73%) Windows XP
8 38 (17.27%) MS Exchange
9 34 (15.45%) Windows Server 2008
10 32 (14.55%) VMware
11 28 (12.73%) Windows Server 2003
12 25 (11.36%) SQL
13 24 (10.91%) Windows 8
14 23 (10.45%) MS Excel
15 22 (10.00%) Citrix
16 21 (9.55%) Cisco
16 21 (9.55%) Linux
16 21 (9.55%) Security Cleared
17 20 (9.09%) VMware Infrastructure
18 18 (8.18%) SQL Server
18 18 (8.18%) LAN
19 17 (7.73%) DNS
20 16 (7.27%) Apple
20 16 (7.27%) SCCM
20 16 (7.27%) VLAN
20 16 (7.27%) Windows Server 2012
21 15 (6.82%) Exchange Server 2010
21 15 (6.82%) Wireless
21 15 (6.82%) TCP/IP
21 15 (6.82%) HP

Support Technician
Top Related IT Skills by Category

For the 6 months to 30 March 2015, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (17.27%) MS Exchange
2 15 (6.82%) Exchange Server 2010
3 9 (4.09%) SharePoint
4 7 (3.18%) WebLogic
4 7 (3.18%) Exchange Server 2003
4 7 (3.18%) WebSphere
4 7 (3.18%) Exchange Server 2007
5 4 (1.82%) IBM Notes
6 3 (1.36%) Apache
6 3 (1.36%) ArcGIS
7 2 (0.91%) Lync
7 2 (0.91%) IIS
7 2 (0.91%) Blackberry Enterprise Server
8 1 (0.45%) Site Server
8 1 (0.45%) JBoss
8 1 (0.45%) Exchange Server 2013
8 1 (0.45%) Confluence
Applications
1 66 (30.00%) MS Office
2 23 (10.45%) MS Excel
3 3 (1.36%) ArcInfo
4 1 (0.45%) Spreadsheet
4 1 (0.45%) SPSS
Business Applications
1 6 (2.73%) Oracle BPM
2 3 (1.36%) Oracle Payables
3 1 (0.45%) Oracle Applications
3 1 (0.45%) FLEXCUBE
Cloud Services
1 4 (1.82%) Office 365
2 1 (0.45%) Microsoft Azure
2 1 (0.45%) Google Apps
Communications & Networking
1 18 (8.18%) LAN
2 17 (7.73%) DNS
3 16 (7.27%) VLAN
4 15 (6.82%) Wireless
4 15 (6.82%) TCP/IP
5 13 (5.91%) DHCP
5 13 (5.91%) Firewall
6 12 (5.45%) VPN
7 11 (5.00%) SAN
8 10 (4.55%) WAN
9 5 (2.27%) Internet
10 4 (1.82%) SSL
10 4 (1.82%) SMTP
10 4 (1.82%) VoIP
10 4 (1.82%) LDAP
10 4 (1.82%) Broadband
11 3 (1.36%) Symposium
12 2 (0.91%) IP Telephony
12 2 (0.91%) Ethernet
13 1 (0.45%) HTTP
Database & Business Intelligence
1 18 (8.18%) SQL Server
2 4 (1.82%) SQL Server 2008
3 3 (1.36%) MySQL
3 3 (1.36%) Relational Database
3 3 (1.36%) MS Access
3 3 (1.36%) FileMaker
3 3 (1.36%) SQL Server 2005
4 2 (0.91%) Oracle Database
Development Applications
1 4 (1.82%) Visual Studio
2 2 (0.91%) Toad
3 1 (0.45%) JIRA
3 1 (0.45%) Jenkins
3 1 (0.45%) Yeoman
General
1 14 (6.36%) Finance
2 11 (5.00%) Telecoms
3 7 (3.18%) Banking
4 6 (2.73%) Back Office
5 4 (1.82%) Law
6 3 (1.36%) Legal
6 3 (1.36%) Retail
7 2 (0.91%) Manufacturing
8 1 (0.45%) Publishing
8 1 (0.45%) Investment Banking
8 1 (0.45%) Retail Banking
Libraries, Frameworks & Software Standards
1 7 (3.18%) .NET
Miscellaneous
1 8 (3.64%) Analytical Skills
2 7 (3.18%) NHS
3 6 (2.73%) Thin Client
3 6 (2.73%) Fat Client
4 5 (2.27%) iPhone
5 4 (1.82%) Blackberry
5 4 (1.82%) GIS
6 3 (1.36%) Management Information System
6 3 (1.36%) Computer Science
6 3 (1.36%) iPad
7 2 (0.91%) CMDB
7 2 (0.91%) Statistics
7 2 (0.91%) Video Conferencing
7 2 (0.91%) Smartcard
7 2 (0.91%) Client/Server
7 2 (0.91%) EPoS
8 1 (0.45%) Handset
8 1 (0.45%) Fixed Income
8 1 (0.45%) IVR
8 1 (0.45%) Derivative
Operating Systems
1 137 (62.27%) Windows
2 57 (25.91%) Windows 7
3 39 (17.73%) Windows XP
4 34 (15.45%) Windows Server 2008
5 28 (12.73%) Windows Server 2003
6 24 (10.91%) Windows 8
7 21 (9.55%) Linux
8 16 (7.27%) Windows Server 2012
9 11 (5.00%) Android
10 6 (2.73%) Mac OS X
11 5 (2.27%) Apple iOS
12 4 (1.82%) Windows Vista
13 3 (1.36%) Mac OS X Server
13 3 (1.36%) Mac OS
13 3 (1.36%) Windows 2000 Server
13 3 (1.36%) UNIX
14 2 (0.91%) Windows 2000
14 2 (0.91%) CentOS
14 2 (0.91%) Ubuntu
15 1 (0.45%) Windows Mobile
Processes & Methodologies
1 42 (19.09%) ITIL
2 13 (5.91%) Service Delivery
3 7 (3.18%) Migration
3 7 (3.18%) Service Management
4 6 (2.73%) Asset Management
4 6 (2.73%) Incident Management
5 5 (2.27%) Project Management
6 4 (1.82%) Change Management
6 4 (1.82%) Investment Management
7 3 (1.36%) Data Management
7 3 (1.36%) CAD
7 3 (1.36%) Cartography
8 2 (0.91%) Workflow
8 2 (0.91%) Configuration Management
8 2 (0.91%) PRINCE
8 2 (0.91%) PRINCE2
8 2 (0.91%) ITSM
8 2 (0.91%) Time Management
8 2 (0.91%) Network Management
8 2 (0.91%) ITIL V3
Programming Languages
1 25 (11.36%) SQL
2 7 (3.18%) PowerShell
3 6 (2.73%) VB
4 3 (1.36%) VB.NET
4 3 (1.36%) T-SQL
5 2 (0.91%) Java
6 1 (0.45%) Perl
6 1 (0.45%) RPG
Qualifications
1 21 (9.55%) Security Cleared
2 14 (6.36%) Microsoft Certification
3 13 (5.91%) Degree
4 12 (5.45%) SC Cleared
5 10 (4.55%) MCSE
6 8 (3.64%) ITIL Foundation Certificate
7 7 (3.18%) MCP
8 6 (2.73%) DV Cleared
9 4 (1.82%) A+ Certification
10 3 (1.36%) MCSA
10 3 (1.36%) CCNA
10 3 (1.36%) Cisco Certification
11 2 (0.91%) ITIL Certification
11 2 (0.91%) MCDST
12 1 (0.45%) BC Cleared
Quality Assurance & Compliance
1 10 (4.55%) SLA
2 3 (1.36%) ISO 9001
3 1 (0.45%) QA
System Software
1 101 (45.91%) Active Directory
2 20 (9.09%) VMware Infrastructure
3 12 (5.45%) Hyper-V
4 9 (4.09%) Terminal Services
5 7 (3.18%) vSphere
6 5 (2.27%) VMware ESXi
7 4 (1.82%) XenDesktop
7 4 (1.82%) VMware Workstation
8 2 (0.91%) Squid
9 1 (0.45%) Microsoft App-V
Systems Management
1 16 (7.27%) SCCM
2 3 (1.36%) ZABBIX
3 2 (0.91%) HAProxy
3 2 (0.91%) Backup Exec
3 2 (0.91%) OpenView
3 2 (0.91%) Norton AntiVirus
4 1 (0.45%) Cisco IPCC
4 1 (0.45%) Tivoli
4 1 (0.45%) BMC PATROL
4 1 (0.45%) OVSD
4 1 (0.45%) SCOM
4 1 (0.45%) Data Guard
4 1 (0.45%) logstash
4 1 (0.45%) McAfee ePO
4 1 (0.45%) Puppet
4 1 (0.45%) Cisco CUCM
Vendors
1 67 (30.45%) Microsoft
2 32 (14.55%) VMware
3 22 (10.00%) Citrix
4 21 (9.55%) Cisco
5 16 (7.27%) Apple
6 15 (6.82%) HP
7 13 (5.91%) Oracle
8 9 (4.09%) Mitel
9 6 (2.73%) Bloomberg
10 5 (2.27%) Reuters
10 5 (2.27%) Google
10 5 (2.27%) Dell
10 5 (2.27%) Atlassian
10 5 (2.27%) Polycom
11 4 (1.82%) Lotus
11 4 (1.82%) Verint
11 4 (1.82%) McAfee
12 3 (1.36%) Symantec
12 3 (1.36%) CommVault
12 3 (1.36%) Novell
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