The table below looks at the statistics for the Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Support Technician
Rank 470 474 461
Rank change year-on-year
+4 -13
Contract jobs requiring a Support Technician 113 79 78
As % of all contract IT jobs located in the UK 0.22% 0.16% 0.17%
As % of the Job Titles category 0.24% 0.18% 0.19%
Number of daily rates quoted 22 17 16
Average daily rate
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£186 £160 £175
Average daily rate % change year-on-year
+16.77% -8.85%
90% offered a daily rate of more than £120 £121 £115
10% offered a daily rate of more than £424 £260 £323
UK excluding London average daily rate £180 £145 £175
% change year-on-year
+24.13% -17.14%
Number of hourly rates quoted 43 39 50
Average hourly rate £12.35 £13.50 £13.50
Average hourly rate % change year-on-year
-8.51% -
90% offered a hourly rate of more than £10.07 £9.63 £9.96
10% offered a hourly rate of more than £18.20 £18.80 £21.60
UK excluding London average hourly rate £12.00 £13.50 £13.50
% change year-on-year
-11.11% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47189 44564 41455
As % of all contract IT jobs located in the UK 92.47% 92.53% 92.86%
Number of daily rates quoted 29609 26528 23470
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £240 £228 £230
10% offered a daily rate of more than £563 £575 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1818 1936 2419
Average hourly rate £16.50 £17.50 £18.40
Average hourly rate % change year-on-year
-5.71% -4.89%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in the UK

Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician within the UK.

Support Technician Daily Rate Trend in the UK

Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 30 January 2015.

Support Technician Daily Rate Histogram in the UK

Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician within the UK.

Support Technician Hourly Rate Trend in the UK

Support Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 30 January 2015.

Support Technician Hourly Rate Histogram in the UK

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 108 £186 +16.77% 62
London +12 37 £194 +4.72% 9
South East +14 28 £150 +0.16% 16
Hampshire -8 17 £313 +96.08% 4
Yorkshire -1 13 £281 +52.02% 13
West Midlands +5 10 £185 - 4
North Yorkshire +11 9 £281 +40.62% 4
East of England +2 8 - - 3
Basingstoke - 8 - - 1
Surrey +2 7 - - 2
North West -18 7 £165 - 9
City of London +11 5 £188 +21.95% 4
Southampton -10 5 - - 1
South West -17 4 £175 +40.00% 3
Cumbria +3 3 - -
Manchester -4 3 £165 - 8
Scotland -7 3 - -
Essex - 3 - -
Staffordshire +8 2 - - 1
Reading +8 2 £150 -
Berkshire 0 2 £150 +7.14% 1
Bristol -4 2 - -
Birmingham -5 2 £185 -
Devon -6 2 £175 +40.00%
West Sussex - 2 - - 5
Edinburgh - 2 - -
Coventry +2 1 - -
Stoke-on-Trent +2 1 - -
Plymouth 0 1 £175 +40.00%
Sheffield 0 1 - - 1

Support Technician
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 148 (57.36%) Windows
2 100 (38.76%) Active Directory
3 86 (33.33%) Microsoft
4 65 (25.19%) MS Office
5 64 (24.81%) Windows 7
6 55 (21.32%) ITIL
7 42 (16.28%) Windows Server 2008
8 38 (14.73%) SQL
8 38 (14.73%) MS Exchange
9 35 (13.57%) Windows XP
10 31 (12.02%) Windows Server 2003
10 31 (12.02%) MS Excel
11 30 (11.63%) Security Cleared
12 28 (10.85%) VMware
13 26 (10.08%) Cisco
13 26 (10.08%) Linux
14 24 (9.30%) LAN
14 24 (9.30%) HP
15 23 (8.91%) Apple
15 23 (8.91%) Back Office
16 22 (8.53%) SLA
17 21 (8.14%) Windows 8
18 20 (7.75%) TCP/IP
18 20 (7.75%) DNS
18 20 (7.75%) Service Delivery
18 20 (7.75%) SC Cleared
19 19 (7.36%) VMware Infrastructure
19 19 (7.36%) Degree
19 19 (7.36%) Firewall
19 19 (7.36%) Citrix

Support Technician
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (14.73%) MS Exchange
2 15 (5.81%) Exchange Server 2010
3 9 (3.49%) IBM Notes
4 8 (3.10%) WebSphere
4 8 (3.10%) WebLogic
5 7 (2.71%) ArcGIS
5 7 (2.71%) Exchange Server 2003
6 6 (2.33%) Exchange Server 2007
6 6 (2.33%) SharePoint
6 6 (2.33%) Apache
7 4 (1.55%) IIS
8 3 (1.16%) Blackberry Enterprise Server
9 2 (0.78%) JBoss
10 1 (0.39%) Tomcat
10 1 (0.39%) Site Server
10 1 (0.39%) Oracle Coherence
10 1 (0.39%) Confluence
10 1 (0.39%) OpenStack
10 1 (0.39%) Exchange Server 2013
10 1 (0.39%) Lync
Applications
1 65 (25.19%) MS Office
2 31 (12.02%) MS Excel
3 7 (2.71%) ArcInfo
4 3 (1.16%) Spreadsheet
5 2 (0.78%) MS PowerPoint
5 2 (0.78%) SPSS
Business Applications
1 6 (2.33%) Oracle BPM
2 1 (0.39%) Oracle Applications
2 1 (0.39%) Summit
2 1 (0.39%) FLEXCUBE
Cloud Services
1 1 (0.39%) Microsoft Azure
1 1 (0.39%) Office 365
1 1 (0.39%) Yammer
Communications & Networking
1 24 (9.30%) LAN
2 20 (7.75%) TCP/IP
2 20 (7.75%) DNS
3 19 (7.36%) Firewall
4 16 (6.20%) WAN
5 15 (5.81%) VPN
5 15 (5.81%) Wireless
6 14 (5.43%) Internet
7 13 (5.04%) SAN
7 13 (5.04%) DHCP
8 11 (4.26%) VLAN
9 7 (2.71%) IP Telephony
9 7 (2.71%) Cisco IOS
10 6 (2.33%) Wi-Fi
11 4 (1.55%) SMTP
11 4 (1.55%) LDAP
12 3 (1.16%) VoIP
12 3 (1.16%) SSL
12 3 (1.16%) 3G
12 3 (1.16%) Symposium
Database & Business Intelligence
1 15 (5.81%) SQL Server
2 10 (3.88%) MySQL
3 9 (3.49%) FileMaker
4 7 (2.71%) MS Access
4 7 (2.71%) Relational Database
5 3 (1.16%) SQL Server 2008
6 2 (0.78%) Oracle Database
6 2 (0.78%) SQL Server 2005
7 1 (0.39%) PostgreSQL
7 1 (0.39%) Hadoop
Development Applications
1 4 (1.55%) Visual Studio
2 2 (0.78%) Toad
3 1 (0.39%) PVCS
3 1 (0.39%) JIRA
3 1 (0.39%) Jenkins
General
1 23 (8.91%) Back Office
2 12 (4.65%) Telecoms
2 12 (4.65%) Finance
3 8 (3.10%) Banking
4 4 (1.55%) Law
4 4 (1.55%) Manufacturing
5 3 (1.16%) Legal
6 2 (0.78%) Retail
7 1 (0.39%) Front Office
7 1 (0.39%) Financial Institution
7 1 (0.39%) Publishing
7 1 (0.39%) Investment Banking
7 1 (0.39%) Private Banking
7 1 (0.39%) Spanish Language
Libraries, Frameworks & Software Standards
1 8 (3.10%) .NET
2 2 (0.78%) LAMP
2 2 (0.78%) Middleware
3 1 (0.39%) Web Services
3 1 (0.39%) XML
Miscellaneous
1 10 (3.88%) Blackberry
2 9 (3.49%) GIS
2 9 (3.49%) Thin Client
2 9 (3.49%) Fat Client
3 7 (2.71%) Computer Science
3 7 (2.71%) Analytical Skills
4 6 (2.33%) NHS
5 5 (1.94%) Statistics
6 4 (1.55%) Video Conferencing
7 3 (1.16%) Management Information System
7 3 (1.16%) iSeries
8 2 (0.78%) Mobile Computing
8 2 (0.78%) Enterprise Software
8 2 (0.78%) iPad
8 2 (0.78%) Chemistry
8 2 (0.78%) Biology
8 2 (0.78%) iPhone
8 2 (0.78%) CESG
8 2 (0.78%) AS400
8 2 (0.78%) EPoS
Operating Systems
1 148 (57.36%) Windows
2 64 (24.81%) Windows 7
3 42 (16.28%) Windows Server 2008
4 35 (13.57%) Windows XP
5 31 (12.02%) Windows Server 2003
6 26 (10.08%) Linux
7 21 (8.14%) Windows 8
8 12 (4.65%) Windows Server 2012
9 8 (3.10%) Mac OS X Server
10 5 (1.94%) Mac OS X
10 5 (1.94%) Android
11 4 (1.55%) Windows Vista
11 4 (1.55%) UNIX
12 3 (1.16%) Windows 2000
12 3 (1.16%) Windows 2000 Server
12 3 (1.16%) CentOS
12 3 (1.16%) Mac OS
13 2 (0.78%) NetWare
14 1 (0.39%) AIX
14 1 (0.39%) HPUX
Processes & Methodologies
1 55 (21.32%) ITIL
2 20 (7.75%) Service Delivery
3 10 (3.88%) Project Management
4 8 (3.10%) Asset Management
4 8 (3.10%) Service Management
5 7 (2.71%) Data Management
5 7 (2.71%) Change Management
5 7 (2.71%) Cartography
6 5 (1.94%) Migration
6 5 (1.94%) Incident Management
7 4 (1.55%) Line Management
7 4 (1.55%) SIEM
7 4 (1.55%) Problem Management
7 4 (1.55%) Investment Management
7 4 (1.55%) ITSM
8 3 (1.16%) Business Continuity
8 3 (1.16%) Analytics
8 3 (1.16%) ITIL V3
8 3 (1.16%) Kalman Filter
9 2 (0.78%) Change Control
Programming Languages
1 38 (14.73%) SQL
2 7 (2.71%) VB.NET
3 6 (2.33%) PowerShell
4 4 (1.55%) VB
4 4 (1.55%) Java
5 2 (0.78%) Perl
5 2 (0.78%) T-SQL
6 1 (0.39%) C++
6 1 (0.39%) PHP
6 1 (0.39%) RPG
6 1 (0.39%) Python
6 1 (0.39%) MATLAB
6 1 (0.39%) Bash Shell
6 1 (0.39%) R
Qualifications
1 30 (11.63%) Security Cleared
2 20 (7.75%) SC Cleared
3 19 (7.36%) Degree
4 17 (6.59%) Microsoft Certification
5 12 (4.65%) MCSE
6 11 (4.26%) Cisco Certification
7 6 (2.33%) ITIL Foundation Certificate
7 6 (2.33%) DV Cleared
7 6 (2.33%) CCNA
7 6 (2.33%) MCP
8 4 (1.55%) MCSA
9 3 (1.16%) ITIL Certification
10 2 (0.78%) MCDST
10 2 (0.78%) A+ Certification
11 1 (0.39%) PhD
11 1 (0.39%) CCNP
11 1 (0.39%) Citrix Certification
11 1 (0.39%) VMware Certified Professional (VCP)
11 1 (0.39%) BC Cleared
11 1 (0.39%) MCTS
Quality Assurance & Compliance
1 22 (8.53%) SLA
2 4 (1.55%) ISO 9001
3 3 (1.16%) QA
4 1 (0.39%) ISO 14001
System Software
1 100 (38.76%) Active Directory
2 19 (7.36%) VMware Infrastructure
3 9 (3.49%) Hyper-V
4 6 (2.33%) vSphere
5 5 (1.94%) Terminal Services
5 5 (1.94%) VMware Workstation
6 4 (1.55%) XenDesktop
7 3 (1.16%) Microsoft Virtual Server
7 3 (1.16%) VMware ESXi
8 2 (0.78%) Squid
9 1 (0.39%) GPFS
Systems Management
1 12 (4.65%) SCCM
2 6 (2.33%) Backup Exec
3 4 (1.55%) Norton AntiVirus
4 3 (1.16%) Tivoli
4 3 (1.16%) OpenView
4 3 (1.16%) ZABBIX
4 3 (1.16%) Puppet
5 2 (0.78%) HAProxy
5 2 (0.78%) Cisco CUCM
5 2 (0.78%) HP SIM
5 2 (0.78%) Nagios
6 1 (0.39%) BMC PATROL
6 1 (0.39%) Foglight
6 1 (0.39%) OVSD
6 1 (0.39%) SCOM
6 1 (0.39%) OMEGAMON
6 1 (0.39%) Ganglia
6 1 (0.39%) Data Guard
6 1 (0.39%) CA Wily
6 1 (0.39%) yum
Vendors
1 86 (33.33%) Microsoft
2 28 (10.85%) VMware
3 26 (10.08%) Cisco
4 24 (9.30%) HP
5 23 (8.91%) Apple
6 19 (7.36%) Citrix
7 13 (5.04%) Oracle
8 9 (3.49%) Symantec
8 9 (3.49%) Lotus
9 8 (3.10%) Dell
10 7 (2.71%) Bloomberg
10 7 (2.71%) Mitel
11 6 (2.33%) Reuters
12 5 (1.94%) Adobe
12 5 (1.94%) McAfee
12 5 (1.94%) Polycom
12 5 (1.94%) Atlassian
12 5 (1.94%) Becrypt
13 4 (1.55%) Google
13 4 (1.55%) SonicWALL
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