The table below looks at the statistics for the Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Support Technician
Rank 552 501 473
Rank change year-on-year
-51 -28
Contract jobs requiring a Support Technician 76 114 103
As % of all contract IT jobs located in the UK 0.13% 0.21% 0.20%
As % of the Job Titles category 0.14% 0.23% 0.22%
Number of daily rates quoted 32 32 32
Average daily rate
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of your Daily Rate
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£220 £180 £175
Average daily rate % change year-on-year
+22.22% +2.85%
90% offered a daily rate of more than £111 £128 £117
10% offered a daily rate of more than £275 £300 £275
UK excluding London average daily rate £213 £185 £158
% change year-on-year
+14.86% +17.46%
Number of hourly rates quoted 29 53 34
Average hourly rate £12.50 £12.35 £13.75
Average hourly rate % change year-on-year
+1.21% -10.18%
90% offered a hourly rate of more than £9.70 £7.50 £10.00
10% offered a hourly rate of more than £22.70 £19.80 £19.75
UK excluding London average hourly rate £12.25 £12.35 £14.00
% change year-on-year
-0.80% -11.78%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52752 50560 47327
As % of all contract IT jobs located in the UK 92.46% 92.47% 92.58%
Number of daily rates quoted 33520 30690 27691
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £235
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1927 2009 2145
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.80 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in the UK

Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician within the UK.

Support Technician Daily Rate Trend in the UK

Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 30 July 2015.

Support Technician Daily Rate Histogram in the UK

Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician within the UK.

Support Technician Hourly Rate Trend in the UK

Support Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 30 July 2015.

Support Technician Hourly Rate Histogram in the UK

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -65 73 £220 +18.91% 50
London +5 20 £225 +44.00% 11
South East -26 19 £165 -32.30% 7
Berkshire +6 8 £155 -30.72% 3
East of England +3 8 £140 +21.73% 6
North West -22 8 £220 +109.52% 11
City of London -4 7 £225 +4.65% 2
Yorkshire -24 7 £198 +14.49% 2
West Yorkshire -21 6 £198 +14.49% 1
Hampshire -3 5 £221 +26.42% 2
East Midlands -11 5 £250 - 3
Cambridgeshire -2 4 - -
Reading -3 4 £155 - 2
Cambridge -4 4 - -
West Midlands -11 4 - - 2
Northamptonshire +5 3 £250 -
Southampton +2 3 - -
Surrey -6 3 £400 +38.95%
Cheshire -11 3 £165 - 2
Cumbria -20 3 - -
Leeds -29 3 £198 +14.49%
Kendal - 3 - -
Staffordshire - 3 - - 1
Kent - 3 £85 - 1
Hertfordshire -12 2 - - 1
South West -17 2 £200 -16.23% 7
Norfolk - 2 £140 - 3
Crewe - 2 - -
Chertsey - 2 - -
Northampton - 2 £238 -

Support Technician
Top 30 Related IT Skills

For the 6 months to 30 July 2015, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 110 (71.90%) Windows
2 66 (43.14%) Active Directory
3 49 (32.03%) Microsoft
4 46 (30.07%) MS Office
5 37 (24.18%) Windows XP
6 36 (23.53%) Windows 7
7 26 (16.99%) MS Exchange
8 25 (16.34%) VMware
8 25 (16.34%) Windows Server 2008
9 21 (13.73%) Windows Server 2003
10 20 (13.07%) Citrix
11 19 (12.42%) Windows 8
11 19 (12.42%) Windows Server 2012
12 17 (11.11%) SQL Server
13 16 (10.46%) ITIL
13 16 (10.46%) Linux
13 16 (10.46%) Exchange Server 2010
14 15 (9.80%) Security Cleared
15 14 (9.15%) VMware Infrastructure
15 14 (9.15%) SQL
16 13 (8.50%) DHCP
16 13 (8.50%) Android
17 12 (7.84%) SCCM
17 12 (7.84%) DNS
17 12 (7.84%) SharePoint
17 12 (7.84%) Change Management
18 11 (7.19%) MS Excel
18 11 (7.19%) Oracle
18 11 (7.19%) SAN
18 11 (7.19%) Apple iOS

Support Technician
Top Related IT Skills by Category

For the 6 months to 30 July 2015, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (16.99%) MS Exchange
2 16 (10.46%) Exchange Server 2010
3 12 (7.84%) SharePoint
4 8 (5.23%) Exchange Server 2003
5 6 (3.92%) SharePoint 2010
6 5 (3.27%) Lync
7 3 (1.96%) Exchange Server 2007
7 3 (1.96%) WebSphere
7 3 (1.96%) Blackberry Enterprise Server
7 3 (1.96%) WebLogic
8 1 (0.65%) IIS
8 1 (0.65%) WorkSite
8 1 (0.65%) SharePoint Server
Applications
1 46 (30.07%) MS Office
2 11 (7.19%) MS Excel
3 2 (1.31%) MS PowerPoint
3 2 (1.31%) Spreadsheet
4 1 (0.65%) Adobe Creative Suite
Business Applications
1 5 (3.27%) Oracle Payables
2 2 (1.31%) Oracle BPM
3 1 (0.65%) Dynamics NAV
Cloud Services
1 11 (7.19%) Office 365
2 1 (0.65%) Amazon AWS
2 1 (0.65%) Google Apps
Communications & Networking
1 13 (8.50%) DHCP
2 12 (7.84%) DNS
3 11 (7.19%) SAN
4 10 (6.54%) VLAN
4 10 (6.54%) Wireless
4 10 (6.54%) VPN
5 9 (5.88%) TCP/IP
5 9 (5.88%) Firewall
6 8 (5.23%) LAN
7 5 (3.27%) Broadband
7 5 (3.27%) IPv4
8 4 (2.61%) LDAP
9 3 (1.96%) WAN
9 3 (1.96%) PBX
9 3 (1.96%) VoIP
9 3 (1.96%) Internet
9 3 (1.96%) Skype
10 2 (1.31%) Wi-Fi
10 2 (1.31%) WLAN
10 2 (1.31%) SMTP
Database & Business Intelligence
1 17 (11.11%) SQL Server
2 7 (4.58%) SQL Server 2005
3 5 (3.27%) SQL Server 2012
4 4 (2.61%) SQL Server 2008
5 1 (0.65%) MySQL
Development Applications
1 1 (0.65%) Yeoman
General
1 10 (6.54%) Finance
2 7 (4.58%) Telecoms
3 3 (1.96%) Back Office
3 3 (1.96%) Law
4 1 (0.65%) Banking
4 1 (0.65%) Retail
4 1 (0.65%) Retail Banking
Libraries, Frameworks & Software Standards
1 5 (3.27%) .NET
2 1 (0.65%) CSS
2 1 (0.65%) XML
2 1 (0.65%) Flash
2 1 (0.65%) HTML
Miscellaneous
1 9 (5.88%) Blackberry
1 9 (5.88%) Analytical Skills
2 8 (5.23%) NHS
3 6 (3.92%) iPhone
4 5 (3.27%) Replication
4 5 (3.27%) Video Conferencing
5 4 (2.61%) CMDB
6 3 (1.96%) iPad
7 2 (1.31%) Kindle
7 2 (1.31%) Smartcard
7 2 (1.31%) Management Information System
7 2 (1.31%) Data Centre
Operating Systems
1 110 (71.90%) Windows
2 37 (24.18%) Windows XP
3 36 (23.53%) Windows 7
4 25 (16.34%) Windows Server 2008
5 21 (13.73%) Windows Server 2003
6 19 (12.42%) Windows 8
6 19 (12.42%) Windows Server 2012
7 16 (10.46%) Linux
8 13 (8.50%) Android
9 11 (7.19%) Apple iOS
10 6 (3.92%) Mac OS X
11 4 (2.61%) Windows Vista
12 3 (1.96%) CentOS
12 3 (1.96%) Windows Phone
12 3 (1.96%) Ubuntu
13 2 (1.31%) UNIX
13 2 (1.31%) AIX
13 2 (1.31%) Mac OS
14 1 (0.65%) Windows Mobile
Processes & Methodologies
1 16 (10.46%) ITIL
2 12 (7.84%) Change Management
3 7 (4.58%) Service Delivery
4 6 (3.92%) Service Management
4 6 (3.92%) Incident Management
5 5 (3.27%) Migration
5 5 (3.27%) Asset Management
6 3 (1.96%) Disaster Recovery
6 3 (1.96%) Configuration Management
6 3 (1.96%) Time Management
6 3 (1.96%) Performance Tuning
6 3 (1.96%) Performance Monitoring
6 3 (1.96%) Kalman Filter
6 3 (1.96%) Software Licensing
6 3 (1.96%) Workflow
7 2 (1.31%) Mentoring
7 2 (1.31%) Data Protection
7 2 (1.31%) Logistics
7 2 (1.31%) Continuous Improvement
7 2 (1.31%) Customer Insight
Programming Languages
1 14 (9.15%) SQL
2 4 (2.61%) Java
3 3 (1.96%) Shell Script
3 3 (1.96%) PowerShell
4 2 (1.31%) Perl
4 2 (1.31%) T-SQL
4 2 (1.31%) VB
4 2 (1.31%) Python
5 1 (0.65%) PHP
5 1 (0.65%) C
Qualifications
1 15 (9.80%) Security Cleared
2 6 (3.92%) Degree
2 6 (3.92%) MCP
2 6 (3.92%) Microsoft Certification
3 4 (2.61%) MCSE
3 4 (2.61%) SC Cleared
4 3 (1.96%) DV Cleared
4 3 (1.96%) Cisco Certification
4 3 (1.96%) MCSA
5 2 (1.31%) A+ Certification
5 2 (1.31%) ITIL Certification
5 2 (1.31%) ITIL Foundation Certificate
5 2 (1.31%) CCNA
6 1 (0.65%) CCA
6 1 (0.65%) Citrix Certification
6 1 (0.65%) CCVP
6 1 (0.65%) VMware Certified Professional (VCP)
6 1 (0.65%) MCITP
6 1 (0.65%) CCNP
Quality Assurance & Compliance
1 6 (3.92%) QA
2 4 (2.61%) SLA
3 2 (1.31%) ISO 9001
System Software
1 66 (43.14%) Active Directory
2 14 (9.15%) VMware Infrastructure
3 8 (5.23%) Hyper-V
4 7 (4.58%) Terminal Services
4 7 (4.58%) VMware ESXi
5 3 (1.96%) vSphere
5 3 (1.96%) XenApp
6 1 (0.65%) XenDesktop
6 1 (0.65%) Microsoft App-V
6 1 (0.65%) VMware Server
Systems Management
1 12 (7.84%) SCCM
2 2 (1.31%) McAfee ePO
3 1 (0.65%) Cisco CUCM
3 1 (0.65%) AirWatch
3 1 (0.65%) Systems Management Server (SMS)
3 1 (0.65%) Norton AntiVirus
3 1 (0.65%) Cisco IPCC
3 1 (0.65%) Backup Exec
Vendors
1 49 (32.03%) Microsoft
2 25 (16.34%) VMware
3 20 (13.07%) Citrix
4 11 (7.19%) Oracle
5 10 (6.54%) Cisco
6 8 (5.23%) HP
6 8 (5.23%) Apple
7 5 (3.27%) Veeam
8 3 (1.96%) Splunk
8 3 (1.96%) Mitel
8 3 (1.96%) Novell
8 3 (1.96%) Dell
8 3 (1.96%) McAfee
9 2 (1.31%) Adobe
9 2 (1.31%) ServiceNow
9 2 (1.31%) Google
10 1 (0.65%) LANDesk
10 1 (0.65%) Polycom
10 1 (0.65%) ProCurve
10 1 (0.65%) Capita
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Posted: Yesterday
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