The table below looks at the statistics for the Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Support Technician
Rank 551 538 523
Rank change year-on-year
-13 -15
Contract jobs requiring a Support Technician 89 97 103
As % of all contract IT jobs located in the UK 0.16% 0.17% 0.19%
As % of the Job Titles category 0.17% 0.18% 0.20%
Number of daily rates quoted 41 42 31
Average daily rate £180 £200 £175
Average daily rate % change year-on-year
-10.00% +14.28%
90% offered a daily rate of more than £110 £111 £138
10% offered a daily rate of more than £280 £266 £247
UK excluding London average daily rate £200 £175 £175
% change year-on-year
+14.28% -
Number of hourly rates quoted 36 32 34
Average hourly rate £12.43 £13.00 £14.75
Average hourly rate % change year-on-year
-4.38% -11.86%
90% offered a hourly rate of more than £8.75 £11.53 £10.61
10% offered a hourly rate of more than £23.75 £22.50 £18.20
UK excluding London average hourly rate £11.75 £13.00 £14.50
% change year-on-year
-9.61% -10.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53034 52811 51540
As % of all contract IT jobs located in the UK 94.93% 94.73% 94.32%
Number of daily rates quoted 34546 32021 31371
Average daily rate £425 £400 £390
Average daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £263 £243 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1532 2104 2098
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.50 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in the UK

Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician within the UK.

Support Technician Daily Rate Trend in the UK

Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 29 April 2016.

Support Technician Daily Rate Histogram in the UK

Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician within the UK.

Support Technician Hourly Rate Trend in the UK

Support Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 29 April 2016.

Support Technician Hourly Rate Histogram in the UK

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 85 £200 - 50
London -10 24 £155 -26.19% 8
South East -9 16 £200 +23.07% 7
South West +4 10 £198 - 1
Yorkshire -4 10 - - 10
East of England +4 8 £210 +5.00% 7
West Yorkshire -10 7 - - 3
Hampshire +3 6 £160 +6.66% 3
North West -12 6 £175 - 10
North East -24 6 £283 +22.82% 1
Tyne and Wear -29 5 £283 +22.82% 1
Newcastle upon Tyne -31 5 £283 +22.82% 1
City of London +40 4 £168 -23.86%
Norwich -5 4 £210 -
Norfolk -5 4 £210 +100.00%
Manchester -7 4 £175 - 8
Huddersfield - 4 - -
Southampton +16 3 - - 1
Cambridgeshire +8 3 £180 -20.00% 1
Dorset -1 3 - -
Surrey -11 3 £150 -
West Midlands -20 3 - - 4
Kent - 3 £200 -
Gloucestershire - 3 £110 -
Tunbridge Wells - 3 £200 -
Buckinghamshire +19 2 - - 1
Somerset +10 2 £275 - 1
East Midlands +8 2 £250 - 2
Oxfordshire +6 2 £253 +44.28% 2
Cambridge -6 2 £180 -20.00%

Support Technician
Top 30 Related IT Skills

For the 6 months to 29 April 2016, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 114 (57.58%) Windows
2 83 (41.92%) Active Directory
3 71 (35.86%) Microsoft
4 53 (26.77%) Windows 7
5 38 (19.19%) MS Office
6 36 (18.18%) ITIL
7 31 (15.66%) Windows Server
8 26 (13.13%) Cisco
9 25 (12.63%) MS Exchange
10 23 (11.62%) Linux
10 23 (11.62%) Security Cleared
11 22 (11.11%) VMware
11 22 (11.11%) MS Excel
12 20 (10.10%) Windows Server 2008
13 18 (9.09%) Telecoms
14 16 (8.08%) LAN
14 16 (8.08%) Office 365
15 15 (7.58%) HP
15 15 (7.58%) Finance
15 15 (7.58%) Back Office
15 15 (7.58%) Apple
15 15 (7.58%) VMware Infrastructure
15 15 (7.58%) Problem Management
16 14 (7.07%) Change Management
17 13 (6.57%) Service Management
17 13 (6.57%) Microsoft Certification
17 13 (6.57%) WAN
17 13 (6.57%) SLA
17 13 (6.57%) Windows XP
17 13 (6.57%) AIX

Support Technician
Top Related IT Skills by Category

For the 6 months to 29 April 2016, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (12.63%) MS Exchange
2 8 (4.04%) SharePoint
2 8 (4.04%) WebLogic
2 8 (4.04%) WebSphere
3 4 (2.02%) Blackberry Enterprise Server
4 3 (1.52%) Exchange Server 2003
4 3 (1.52%) Exchange Server 2010
4 3 (1.52%) Skype for Business
5 2 (1.01%) CMS
5 2 (1.01%) Confluence
5 2 (1.01%) IBM Notes
5 2 (1.01%) SAS
6 1 (0.51%) BizTalk Server
6 1 (0.51%) Exchange Server 2007
6 1 (0.51%) Exchange Server 2013
6 1 (0.51%) IBM Domino
6 1 (0.51%) IIS
6 1 (0.51%) SharePoint 2010
Applications
1 38 (19.19%) MS Office
2 22 (11.11%) MS Excel
3 2 (1.01%) HipChat
4 1 (0.51%) Adobe Creative Suite
4 1 (0.51%) MS Project
Business Applications
1 8 (4.04%) Oracle BPM
2 3 (1.52%) Remedy ITSM
Cloud Services
1 16 (8.08%) Office 365
2 2 (1.01%) Google Apps
Communications & Networking
1 16 (8.08%) LAN
2 13 (6.57%) WAN
3 12 (6.06%) TCP/IP
3 12 (6.06%) VoIP
4 11 (5.56%) Firewall
5 9 (4.55%) DNS
6 8 (4.04%) DHCP
7 7 (3.54%) SAN
8 6 (3.03%) Broadband
8 6 (3.03%) MPLS
8 6 (3.03%) PSTN
8 6 (3.03%) Wireless
9 5 (2.53%) Internet
9 5 (2.53%) VLAN
10 4 (2.02%) Intranet
10 4 (2.02%) Telepresence
11 3 (1.52%) PABX
11 3 (1.52%) PBX
11 3 (1.52%) Remote Desktop
11 3 (1.52%) Unified Communications
Database & Business Intelligence
1 6 (3.03%) SQL Server
2 2 (1.01%) SQL Server 2012
3 1 (0.51%) DB2
3 1 (0.51%) SQL Server 2005
3 1 (0.51%) SQL Server 2008
Development Applications
1 2 (1.01%) Jenkins
1 2 (1.01%) JIRA
2 1 (0.51%) Team Foundation Server
2 1 (0.51%) TeamCity
General
1 18 (9.09%) Telecoms
2 15 (7.58%) Back Office
2 15 (7.58%) Finance
3 9 (4.55%) Banking
4 3 (1.52%) Retail
4 3 (1.52%) Spanish Language
5 1 (0.51%) Legal
5 1 (0.51%) Local Government
5 1 (0.51%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.51%) IBM Integration Bus
1 1 (0.51%) WebSphere MQ
Miscellaneous
1 13 (6.57%) Driving Licence
2 9 (4.55%) NHS
3 6 (3.03%) CMDB
3 6 (3.03%) iPad
4 5 (2.53%) Analytical Skills
4 5 (2.53%) Blackberry
4 5 (2.53%) Data Centre
4 5 (2.53%) iPhone
5 3 (1.52%) CCTV
5 3 (1.52%) Contactless
5 3 (1.52%) VLE
6 2 (1.01%) Client/Server
6 2 (1.01%) Management Information System
6 2 (1.01%) PDA
6 2 (1.01%) Statistics
7 1 (0.51%) Clustering
7 1 (0.51%) EMC VNX
7 1 (0.51%) Handset
7 1 (0.51%) IVR
7 1 (0.51%) Replication
Operating Systems
1 114 (57.58%) Windows
2 53 (26.77%) Windows 7
3 31 (15.66%) Windows Server
4 23 (11.62%) Linux
5 20 (10.10%) Windows Server 2008
6 13 (6.57%) AIX
6 13 (6.57%) Windows Server 2012
6 13 (6.57%) Windows XP
7 10 (5.05%) Windows Server 2003
8 9 (4.55%) Windows 8
9 5 (2.53%) Android
9 5 (2.53%) Apple iOS
9 5 (2.53%) HPUX
9 5 (2.53%) Mac OS
9 5 (2.53%) Solaris
9 5 (2.53%) Unix
9 5 (2.53%) Windows 10
10 4 (2.02%) Mac OS X
11 2 (1.01%) Windows Phone
Processes & Methodologies
1 36 (18.18%) ITIL
2 15 (7.58%) Problem Management
3 14 (7.07%) Change Management
4 13 (6.57%) Service Management
5 10 (5.05%) Service Delivery
6 8 (4.04%) Release Management
7 7 (3.54%) ITSM
8 6 (3.03%) Incident Management
8 6 (3.03%) Root Cause Analysis
9 5 (2.53%) Time Management
10 4 (2.02%) Coaching
11 3 (1.52%) Disaster Recovery
11 3 (1.52%) Information Security
11 3 (1.52%) Kalman Filter
11 3 (1.52%) Migration
11 3 (1.52%) Software Licensing
11 3 (1.52%) Ticket Management
12 2 (1.01%) Agile Software Development
12 2 (1.01%) Project Management
12 2 (1.01%) Workflow
Programming Languages
1 13 (6.57%) SQL
2 8 (4.04%) Java
2 8 (4.04%) Shell Script
3 2 (1.01%) VBA
4 1 (0.51%) C
Qualifications
1 23 (11.62%) Security Cleared
2 13 (6.57%) Microsoft Certification
3 12 (6.06%) CCNA
3 12 (6.06%) Cisco Certification
4 10 (5.05%) SC Cleared
5 9 (4.55%) ITIL Foundation Certificate
6 8 (4.04%) DV Cleared
7 7 (3.54%) DBS Check
8 6 (3.03%) MCSA
9 5 (2.53%) MCP
10 4 (2.02%) ACMT
10 4 (2.02%) MCSE
11 3 (1.52%) CCA
11 3 (1.52%) Citrix Certification
11 3 (1.52%) CTC Cleared
11 3 (1.52%) VMware Certified Professional (VCP)
12 2 (1.01%) A+ Certification
12 2 (1.01%) Avaya Certification
12 2 (1.01%) Degree
13 1 (0.51%) MCDST
Quality Assurance & Compliance
1 13 (6.57%) SLA
2 2 (1.01%) ISO/IEC 27001
2 2 (1.01%) QA
3 1 (0.51%) Disclosure Scotland
3 1 (0.51%) ISO 9001
System Software
1 83 (41.92%) Active Directory
2 15 (7.58%) VMware Infrastructure
3 2 (1.01%) Hyper-V
3 2 (1.01%) VMware ESXi
3 2 (1.01%) VMware Workstation
3 2 (1.01%) XenApp
4 1 (0.51%) Firmware
4 1 (0.51%) MetaFrame
4 1 (0.51%) Microsoft Virtual Server
4 1 (0.51%) VMware ESX
4 1 (0.51%) vSphere
4 1 (0.51%) XenDesktop
4 1 (0.51%) XenServer
Systems Management
1 13 (6.57%) SCCM
2 6 (3.03%) Tivoli
3 5 (2.53%) HP Data Protector
3 5 (2.53%) NetBackup
3 5 (2.53%) Tivoli Storage Manager
4 3 (1.52%) EMC NetWorker
5 2 (1.01%) Cisco UCCX
5 2 (1.01%) ZENworks
6 1 (0.51%) Ansible
6 1 (0.51%) BladeLogic
6 1 (0.51%) Netcool
6 1 (0.51%) Puppet
6 1 (0.51%) Simpana
6 1 (0.51%) ThinApp
6 1 (0.51%) Tivoli Monitoring
6 1 (0.51%) ZABBIX
Vendors
1 71 (35.86%) Microsoft
2 26 (13.13%) Cisco
3 22 (11.11%) VMware
4 15 (7.58%) Apple
4 15 (7.58%) HP
5 10 (5.05%) Citrix
6 8 (4.04%) Oracle
7 7 (3.54%) EMC
7 7 (3.54%) Remedy
8 6 (3.03%) Avaya
8 6 (3.03%) Juniper
8 6 (3.03%) Symantec
9 5 (2.53%) Dell
10 3 (1.52%) Adobe
10 3 (1.52%) Intel Security
10 3 (1.52%) NetApp
10 3 (1.52%) Palo Alto
11 2 (1.01%) Lotus
11 2 (1.01%) Nokia
11 2 (1.01%) Verint
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