The statistics below represent IT contracts advertised across the UK that had Support Technician featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 21 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Support Technician
UK
Rank 534 515 503
Rank change year-on-year
-19 -12
Contract jobs requiring a Support Technician 62 109 117
As % of all contract IT jobs located in the UK 0.14% 0.21% 0.23%
As % of the Job Titles category 0.14% 0.22% 0.24%
Number of daily rates quoted 19 50 24
Median daily rate £145 £178 £173
Median daily rate % change year-on-year
-18.30% +2.89%
90% offered a daily rate of more than £110 £100 £100
10% offered a daily rate of more than £260 £333 £284
UK excluding London median daily rate £140 £160 £150
% change year-on-year
-12.50% +6.66%
Number of hourly rates quoted 34 33 42
Median hourly rate £12.07 £14.00 £12.45
Median hourly rate % change year-on-year
-13.78% +12.49%
90% offered a hourly rate of more than £10.31 £10.60 £10.63
10% offered a hourly rate of more than £15.85 £27.80 £22.50
UK excluding London median hourly rate £12.07 £13.27 £12.35
% change year-on-year
-9.04% +7.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42939 48598 48934
As % of all contract IT jobs located in the UK 94.70% 94.99% 94.80%
Number of daily rates quoted 28014 31275 30245
Median daily rate £425 £415 £400
Median daily rate % change year-on-year
+2.40% +3.75%
90% offered a daily rate of more than £250 £260 £240
10% offered a daily rate of more than £600 £575 £563
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 1573 1632 1895
Median hourly rate £18.00 £17.50 £17.50
Median hourly rate % change year-on-year
+2.85% -
90% offered a hourly rate of more than £11.17 £11.00 £11.00
10% offered a hourly rate of more than £47.00 £50.00 £40.60
UK excluding London median hourly rate £17.50 £18.00 £16.75
% change year-on-year
-2.77% +7.46%

Support Technician
Jobs Demand Trend

The demand trend of IT contracts that featured Support Technician in the job title.

Support Technician Jobs Demand Trend in the UK

Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician within the UK.

Support Technician Daily Rate Trend in the UK

Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 21 February 2017.

Support Technician Daily Rate Histogram in the UK

Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician within the UK.

Support Technician Hourly Rate Trend in the UK

Support Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 21 February 2017.

Support Technician Hourly Rate Histogram in the UK

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -21 52 £145 -19.44% 58
South East -7 15 £145 -27.50% 15
London -6 12 £190 +5.55% 7
Berkshire +20 7 - -
West Midlands +5 7 £113 -25.00% 8
North West +24 4 - - 8
West Yorkshire +17 4 - - 3
Yorkshire +4 4 - - 5
South West -7 4 £128 -33.76% 4
Cheshire - 4 - - 2
Bracknell - 4 - -
Scotland +21 3 £325 +202.32%
Reading +10 3 - -
Hampshire +10 3 - - 7
Hertfordshire 0 3 - - 1
East of England 0 3 - - 6
Oxfordshire -13 3 £145 +7.40%
Clydebank - 3 £325 -
Warwickshire - 3 £113 -
West Dunbartonshire - 3 £325 -
East Midlands +7 2 - - 4
Staffordshire +3 2 - -
Bristol -1 2 £155 +55.00% 1
Gloucester -3 2 £110 -
Gloucestershire -4 2 £110 -70.27%
Kidlington - 2 £145 -
Nottinghamshire - 2 - - 3
Portsmouth - 2 - -
Birmingham - 2 - - 2
South Wales +18 1 £135 -

Support Technician Skill Set
Top 30 Related IT Skills

For the 6 months to 21 February 2017, Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Support Technician in the job title.

1 82 (55.03%) Windows
2 56 (37.58%) Active Directory
3 50 (33.56%) Microsoft
4 42 (28.19%) MS Office
5 34 (22.82%) Windows 7
6 27 (18.12%) ITIL
7 23 (15.44%) Apple
8 21 (14.09%) Windows Server
9 19 (12.75%) HP
10 18 (12.08%) MS Excel
10 18 (12.08%) LAN
10 18 (12.08%) WAN
10 18 (12.08%) Windows Server 2012
11 16 (10.74%) Windows XP
11 16 (10.74%) Internet
12 15 (10.07%) Service Management
12 15 (10.07%) Windows Server 2008
13 14 (9.40%) Windows 8
13 14 (9.40%) VMware
13 14 (9.40%) DNS
14 13 (8.72%) Security Cleared
15 12 (8.05%) Degree
15 12 (8.05%) Fat Client
15 12 (8.05%) Smartphone
15 12 (8.05%) Apple iOS
15 12 (8.05%) Office 365
15 12 (8.05%) Thin Client
15 12 (8.05%) Back Office
15 12 (8.05%) Mac OS X
15 12 (8.05%) Microsoft Certification

Support Technician Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.04%) MS Exchange
2 5 (3.36%) Skype for Business
3 3 (2.01%) Oracle SOA Suite
3 3 (2.01%) SharePoint
4 2 (1.34%) Apache
4 2 (1.34%) Exchange Server 2010
4 2 (1.34%) Tomcat
5 1 (0.67%) IBM Domino
5 1 (0.67%) Moodle
5 1 (0.67%) Oracle Self-Service HR
5 1 (0.67%) Oracle Workflow
Applications
1 42 (28.19%) MS Office
2 18 (12.08%) MS Excel
3 3 (2.01%) Spreadsheet
4 1 (0.67%) Adobe Illustrator
4 1 (0.67%) InDesign
4 1 (0.67%) MS PowerPoint
4 1 (0.67%) SOLIDWORKS
Business Applications
1 3 (2.01%) Oracle BPM
2 1 (0.67%) Dynamics CRM
2 1 (0.67%) Dynamics NAV
2 1 (0.67%) Oracle HRMS
Cloud Services
1 12 (8.05%) Office 365
2 3 (2.01%) Microsoft Azure
3 2 (1.34%) IaaS
4 1 (0.67%) Adobe Creative Cloud
4 1 (0.67%) Amazon AWS
4 1 (0.67%) Google Drive
Communications & Networking
1 18 (12.08%) LAN
1 18 (12.08%) WAN
2 16 (10.74%) Internet
3 14 (9.40%) DNS
4 12 (8.05%) DHCP
5 9 (6.04%) TCP/IP
6 6 (4.03%) Firewall
7 5 (3.36%) SAN
7 5 (3.36%) Skype
7 5 (3.36%) VoIP
8 4 (2.68%) Broadband
8 4 (2.68%) ISDN
8 4 (2.68%) Wireless
9 3 (2.01%) IP Telephony
9 3 (2.01%) VPN
9 3 (2.01%) Wi-Fi
10 2 (1.34%) IMAP
10 2 (1.34%) Intranet
10 2 (1.34%) Network Security
10 2 (1.34%) Remote Desktop
Database & Business Intelligence
1 3 (2.01%) Hadoop
1 3 (2.01%) Oracle Database
1 3 (2.01%) PostgreSQL
2 2 (1.34%) MS Access
3 1 (0.67%) MongoDB
3 1 (0.67%) Oracle Discoverer
3 1 (0.67%) SQL Server
Development Applications
1 3 (2.01%) Jenkins
1 3 (2.01%) JIRA
2 2 (1.34%) Git (software)
General
1 12 (8.05%) Back Office
2 10 (6.71%) Finance
3 4 (2.68%) Law
3 4 (2.68%) Legal
4 3 (2.01%) Retail
5 2 (1.34%) Banking
5 2 (1.34%) Military
5 2 (1.34%) Telecoms
6 1 (0.67%) Aerospace
6 1 (0.67%) Financial Institution
6 1 (0.67%) Marketing
6 1 (0.67%) Multimedia
6 1 (0.67%) Pharmaceutical
6 1 (0.67%) Retail Banking
Libraries, Frameworks & Software Standards
1 3 (2.01%) ActiveMQ
2 2 (1.34%) J2EE
2 2 (1.34%) Middleware
3 1 (0.67%) XML
Miscellaneous
1 12 (8.05%) Fat Client
1 12 (8.05%) Smartphone
1 12 (8.05%) Thin Client
2 9 (6.04%) NHS
3 8 (5.37%) Video Conferencing
4 7 (4.70%) Handset
5 6 (4.03%) Analytical Skills
6 5 (3.36%) Driving Licence
6 5 (3.36%) iPad
6 5 (3.36%) iPhone
7 2 (1.34%) Blackberry
7 2 (1.34%) CCTV
7 2 (1.34%) CESG
7 2 (1.34%) Client/Server
7 2 (1.34%) Data Centre
7 2 (1.34%) e-Health
8 1 (0.67%) e-Learning
8 1 (0.67%) EPoS
8 1 (0.67%) Mainframe
8 1 (0.67%) Streaming Video
Operating Systems
1 82 (55.03%) Windows
2 34 (22.82%) Windows 7
3 21 (14.09%) Windows Server
4 18 (12.08%) Windows Server 2012
5 16 (10.74%) Windows XP
6 15 (10.07%) Windows Server 2008
7 14 (9.40%) Windows 8
8 12 (8.05%) Apple iOS
8 12 (8.05%) Linux
8 12 (8.05%) Mac OS X
9 11 (7.38%) Android
10 10 (6.71%) Windows 10
10 10 (6.71%) Windows Server 2003
11 8 (5.37%) Unix
12 6 (4.03%) Mac OS
13 1 (0.67%) CentOS
13 1 (0.67%) Ubuntu
13 1 (0.67%) Windows 2000
13 1 (0.67%) Windows Vista
Processes & Methodologies
1 27 (18.12%) ITIL
2 15 (10.07%) Service Management
3 10 (6.71%) Mobile Device Management
4 8 (5.37%) Service Delivery
5 7 (4.70%) Data Protection
5 7 (4.70%) Migration
5 7 (4.70%) Network Management
6 6 (4.03%) Network Architecture
6 6 (4.03%) Time Management
7 5 (3.36%) SOA
8 4 (2.68%) Asset Management
8 4 (2.68%) Information Security
8 4 (2.68%) Office Automation
9 3 (2.01%) Change Management
9 3 (2.01%) Continuous Improvement
9 3 (2.01%) DevOps
9 3 (2.01%) Network Design
9 3 (2.01%) Open Source
9 3 (2.01%) Ticket Management
10 2 (1.34%) Biometrics
Programming Languages
1 10 (6.71%) SQL
2 4 (2.68%) PowerShell
3 1 (0.67%) PHP
3 1 (0.67%) PL/SQL
3 1 (0.67%) VBA
Qualifications
1 13 (8.72%) Security Cleared
2 12 (8.05%) Degree
2 12 (8.05%) Microsoft Certification
3 11 (7.38%) DBS Check
4 10 (6.71%) SC Cleared
5 8 (5.37%) MCDST
6 5 (3.36%) CCNA
6 5 (3.36%) Cisco Certification
7 4 (2.68%) BPSS Clearance
7 4 (2.68%) MCSE
8 2 (1.34%) DV Cleared
9 1 (0.67%) ECDL
9 1 (0.67%) ITIL Certification
9 1 (0.67%) MCP
Quality Assurance & Compliance
1 8 (5.37%) SLA
2 3 (2.01%) JSP 440
3 1 (0.67%) Data Quality
3 1 (0.67%) Disclosure Scotland
System Software
1 56 (37.58%) Active Directory
2 9 (6.04%) Virtual Desktop
2 9 (6.04%) VMware Infrastructure
3 3 (2.01%) Hyper-V
3 3 (2.01%) VMware ESXi
4 2 (1.34%) Dovecot
4 2 (1.34%) Postfix
4 2 (1.34%) Samba
4 2 (1.34%) Virtual Machines
4 2 (1.34%) VMware Server
4 2 (1.34%) vSphere
5 1 (0.67%) BitLocker
5 1 (0.67%) Virtual Servers
Systems Management
1 6 (4.03%) SCCM
2 4 (2.68%) SCOM
3 3 (2.01%) Ambari
3 3 (2.01%) BMC PATROL
3 3 (2.01%) Puppet
3 3 (2.01%) ZABBIX
4 2 (1.34%) Grafana
4 2 (1.34%) Microsoft Data Protection Manager
4 2 (1.34%) Nagios
4 2 (1.34%) SmoothWall
5 1 (0.67%) McAfee ePO
5 1 (0.67%) NetBackup
5 1 (0.67%) SCDPM
5 1 (0.67%) SCSM
5 1 (0.67%) SCVMM
5 1 (0.67%) ServiceCenter
5 1 (0.67%) ZENworks
Vendors
1 50 (33.56%) Microsoft
2 23 (15.44%) Apple
3 19 (12.75%) HP
4 14 (9.40%) VMware
5 10 (6.71%) Cisco
6 6 (4.03%) Dell
6 6 (4.03%) Remedy
7 5 (3.36%) Citrix
7 5 (3.36%) Google
7 5 (3.36%) Veritas
8 4 (2.68%) Oracle
8 4 (2.68%) Sophos
8 4 (2.68%) Veeam
9 3 (2.01%) 3PAR
9 3 (2.01%) AppDynamics
10 2 (1.34%) Adobe
10 2 (1.34%) Juniper
10 2 (1.34%) Mitel
10 2 (1.34%) NetApp
10 2 (1.34%) Splunk
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