The table below looks at the statistics for the Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Technician in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Support Technician
Rank 473 479 515
Rank change year-on-year
+6 +36
Contract jobs requiring a Support Technician 132 108 84
As % of all contract IT jobs located in the UK 0.23% 0.20% 0.15%
As % of the Job Titles category 0.25% 0.22% 0.16%
Number of daily rates quoted 48 38 26
Average daily rate
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of your Daily Rate
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£245 £255 £185
Average daily rate % change year-on-year
-3.92% +37.83%
90% offered a daily rate of more than £143 £119 £95
10% offered a daily rate of more than £350 £346 £368
UK excluding London average daily rate £245 £215 £185
% change year-on-year
+14.12% +16.04%
Number of hourly rates quoted 46 30 31
Average hourly rate £13.75 £13.00 £13.50
Average hourly rate % change year-on-year
+5.76% -3.70%
90% offered a hourly rate of more than £10.50 £10.64 £10.00
10% offered a hourly rate of more than £18.70 £17.05 £17.00
UK excluding London average hourly rate £13.25 £11.58 £13.50
% change year-on-year
+14.47% -14.25%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52574 48917 53715
As % of all contract IT jobs located in the UK 90.59% 92.65% 92.96%
Number of daily rates quoted 32287 29427 30052
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £550 £575 £565
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 2054 2082 2685
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.19
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

Support Technician Jobs Demand Trend in the UK

Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Technician within the UK.

Support Technician Daily Rate Trend in the UK

Support Technician
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 30 September 2014.

Support Technician Daily Rate Histogram in the UK

Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Technician within the UK.

Support Technician Hourly Rate Trend in the UK

Support Technician
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Technician within the UK over the 3 months to 30 September 2014.

Support Technician Hourly Rate Histogram in the UK

Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Technician within the UK over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 128 £245 -3.92% 94
South East +6 36 £251 +14.20% 25
London +6 33 £263 -4.54% 20
Hampshire -10 12 £233 -19.82% 6
West Midlands -11 11 £185 - 6
North West -5 10 £288 +249.09% 13
South West -38 10 £348 +11.20% 9
Yorkshire - 10 £275 - 9
Berkshire +8 9 £281 +48.02% 4
East of England -18 9 £130 - 6
City of London +28 8 £208 -30.83% 7
East Sussex - 7 £225 - 1
Birmingham - 7 £185 - 2
Reading +24 6 - - 4
East Midlands +10 6 - - 5
Leicestershire - 6 - - 3
Leicester - 6 - - 2
Surrey +2 5 - - 8
Norwich -6 4 £130 - 1
Manchester -13 4 - - 9
Norfolk -15 4 £130 - 1
Hertfordshire -21 4 - -
West Yorkshire - 4 £220 - 6
Portsmouth - 4 £240 - 3
Somerset -16 3 £348 +28.26% 4
North East -32 3 £124 -29.28% 1
Tyne and Wear -36 3 £124 -29.28% 1
Leeds - 3 £220 - 4
Basingstoke - 3 - -
Brighton - 3 - - 1

Support Technician
Top 30 Related IT Skills

For the 6 months to 30 September 2014, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title.

1 156 (63.41%) Windows
2 96 (39.02%) Microsoft
3 90 (36.59%) Active Directory
4 72 (29.27%) Windows 7
5 60 (24.39%) MS Office
6 59 (23.98%) Windows XP
7 55 (22.36%) ITIL
8 52 (21.14%) Windows Server 2008
9 48 (19.51%) MS Exchange
10 47 (19.11%) Windows Server 2003
11 43 (17.48%) Citrix
12 40 (16.26%) MS Excel
13 30 (12.20%) SLA
14 29 (11.79%) VMware
15 28 (11.38%) TCP/IP
16 26 (10.57%) SQL
17 24 (9.76%) Security Cleared
18 23 (9.35%) Cisco
18 23 (9.35%) HP
19 22 (8.94%) LAN
19 22 (8.94%) WAN
19 22 (8.94%) Back Office
20 19 (7.72%) Exchange Server 2010
20 19 (7.72%) Service Delivery
20 19 (7.72%) Firewall
20 19 (7.72%) Blackberry
21 18 (7.32%) Apple
21 18 (7.32%) Internet
22 16 (6.50%) Service Management
22 16 (6.50%) SC Cleared

Support Technician
Top Related IT Skills by Category

For the 6 months to 30 September 2014, IT contractor jobs within the UK that cited Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 48 (19.51%) MS Exchange
2 19 (7.72%) Exchange Server 2010
3 15 (6.10%) IBM Notes
4 12 (4.88%) Blackberry Enterprise Server
5 7 (2.85%) Exchange Server 2003
6 6 (2.44%) Exchange Server 2007
6 6 (2.44%) SharePoint
7 5 (2.03%) Lync
8 4 (1.63%) ArcGIS
9 3 (1.22%) Apache
10 2 (0.81%) IIS
11 1 (0.41%) WebLogic
11 1 (0.41%) Tomcat
11 1 (0.41%) Site Server
11 1 (0.41%) OpenStack
11 1 (0.41%) SharePoint Server
11 1 (0.41%) WebSphere
11 1 (0.41%) Oracle Coherence
Applications
1 60 (24.39%) MS Office
2 40 (16.26%) MS Excel
3 6 (2.44%) MS PowerPoint
4 4 (1.63%) ArcInfo
5 3 (1.22%) Spreadsheet
5 3 (1.22%) MS Visio
6 1 (0.41%) SPSS
Business Applications
1 4 (1.63%) assyst
2 2 (0.81%) Dynamics CRM
3 1 (0.41%) Magento
3 1 (0.41%) Oracle CRM
3 1 (0.41%) Summit
Cloud Services
1 4 (1.63%) Office 365
Communications & Networking
1 28 (11.38%) TCP/IP
2 22 (8.94%) LAN
2 22 (8.94%) WAN
3 19 (7.72%) Firewall
4 18 (7.32%) Internet
5 13 (5.28%) DNS
6 12 (4.88%) SAN
6 12 (4.88%) VPN
7 10 (4.07%) DHCP
8 8 (3.25%) VoIP
8 8 (3.25%) Wi-Fi
9 7 (2.85%) Wireless
9 7 (2.85%) IP Telephony
9 7 (2.85%) Cisco IOS
10 4 (1.63%) 3G
10 4 (1.63%) LDAP
10 4 (1.63%) ADSL
11 3 (1.22%) PABX
12 2 (0.81%) Network Security
12 2 (0.81%) Cisco ASA
Database & Business Intelligence
1 15 (6.10%) SQL Server
2 9 (3.66%) MySQL
3 8 (3.25%) FileMaker
4 5 (2.03%) SQL Server 2008
5 4 (1.63%) SQL Server 2005
5 4 (1.63%) MS Access
5 4 (1.63%) Relational Database
6 1 (0.41%) PostgreSQL
6 1 (0.41%) Hadoop
6 1 (0.41%) Oracle Database
Development Applications
1 2 (0.81%) MSI
2 1 (0.41%) PVCS
General
1 22 (8.94%) Back Office
2 13 (5.28%) Finance
3 11 (4.47%) Telecoms
4 5 (2.03%) Retail
5 4 (1.63%) Front Office
5 4 (1.63%) Manufacturing
5 4 (1.63%) Banking
6 1 (0.41%) Games
6 1 (0.41%) Financial Institution
6 1 (0.41%) Investment Banking
6 1 (0.41%) Private Banking
6 1 (0.41%) Marketing
6 1 (0.41%) Spanish Language
Libraries, Frameworks & Software Standards
1 6 (2.44%) .NET
2 2 (0.81%) Middleware
2 2 (0.81%) LAMP
3 1 (0.41%) Web Services
3 1 (0.41%) XML
Miscellaneous
1 19 (7.72%) Blackberry
2 9 (3.66%) NHS
3 8 (3.25%) Video Conferencing
4 7 (2.85%) GIS
5 6 (2.44%) Thin Client
5 6 (2.44%) Fat Client
6 5 (2.03%) Statistics
6 5 (2.03%) Management Information System
7 4 (1.63%) Computer Science
7 4 (1.63%) Enterprise Software
8 3 (1.22%) Analytical Skills
8 3 (1.22%) CMDB
9 2 (0.81%) AS400
9 2 (0.81%) CESG
9 2 (0.81%) iSeries
10 1 (0.41%) Visualisation
10 1 (0.41%) Social Media
10 1 (0.41%) iPad
10 1 (0.41%) Mobile Computing
10 1 (0.41%) Smartphone
Operating Systems
1 156 (63.41%) Windows
2 72 (29.27%) Windows 7
3 59 (23.98%) Windows XP
4 52 (21.14%) Windows Server 2008
5 47 (19.11%) Windows Server 2003
6 15 (6.10%) Linux
7 12 (4.88%) Windows Vista
8 11 (4.47%) Windows 8
9 8 (3.25%) Windows Server 2012
10 7 (2.85%) Mac OS X Server
10 7 (2.85%) Mac OS X
10 7 (2.85%) Windows 2000
11 5 (2.03%) CentOS
12 4 (1.63%) UNIX
13 3 (1.22%) Ubuntu
14 2 (0.81%) Android
14 2 (0.81%) HPUX
14 2 (0.81%) Red Hat Enterprise Linux
14 2 (0.81%) Windows 2000 Server
14 2 (0.81%) Apple iOS
Processes & Methodologies
1 55 (22.36%) ITIL
2 19 (7.72%) Service Delivery
3 16 (6.50%) Service Management
4 8 (3.25%) Change Management
5 7 (2.85%) Asset Management
5 7 (2.85%) Problem Management
6 6 (2.44%) Project Management
7 5 (2.03%) Workflow
7 5 (2.03%) Incident Management
8 4 (1.63%) Data Management
8 4 (1.63%) Migration
8 4 (1.63%) CRM
8 4 (1.63%) Cartography
9 3 (1.22%) Line Management
9 3 (1.22%) Kalman Filter
9 3 (1.22%) Change Control
9 3 (1.22%) Software Deployment
9 3 (1.22%) User Acceptance Testing
10 2 (0.81%) Risk Analysis
10 2 (0.81%) Network Architecture
Programming Languages
1 26 (10.57%) SQL
2 6 (2.44%) Python
3 4 (1.63%) T-SQL
3 4 (1.63%) VB.NET
4 3 (1.22%) Java
5 2 (0.81%) PHP
6 1 (0.41%) C++
6 1 (0.41%) Perl
6 1 (0.41%) MATLAB
6 1 (0.41%) PowerShell
6 1 (0.41%) Bash Shell
6 1 (0.41%) R
6 1 (0.41%) VBScript
Qualifications
1 24 (9.76%) Security Cleared
2 16 (6.50%) SC Cleared
3 14 (5.69%) Microsoft Certification
4 10 (4.07%) Cisco Certification
4 10 (4.07%) MCP
5 8 (3.25%) ITIL Certification
5 8 (3.25%) Degree
6 7 (2.85%) MCSE
7 4 (1.63%) MCSA
7 4 (1.63%) CCNA
8 3 (1.22%) VMware Certified Professional (VCP)
8 3 (1.22%) DV Cleared
9 2 (0.81%) MCITP
9 2 (0.81%) CCNP
9 2 (0.81%) Citrix Certification
10 1 (0.41%) CCA
10 1 (0.41%) PhD
10 1 (0.41%) MCDST
10 1 (0.41%) MCTS
10 1 (0.41%) CCVP
Quality Assurance & Compliance
1 30 (12.20%) SLA
2 3 (1.22%) ISO 9001
3 2 (0.81%) ISO/IEC 27001
3 2 (0.81%) QA
4 1 (0.41%) ISO 14001
System Software
1 90 (36.59%) Active Directory
2 15 (6.10%) VMware Infrastructure
3 7 (2.85%) XenApp
4 6 (2.44%) Microsoft Virtual Server
5 5 (2.03%) XenDesktop
6 4 (1.63%) vSphere
7 3 (1.22%) Citrix Presentation Server
7 3 (1.22%) VMware Workstation
7 3 (1.22%) Microsoft App-V
8 2 (0.81%) VMware Server
8 2 (0.81%) VMware ESXi
9 1 (0.41%) GPFS
9 1 (0.41%) Hyper-V
9 1 (0.41%) Terminal Services
9 1 (0.41%) VMware ESX
Systems Management
1 10 (4.07%) SCCM
2 4 (1.63%) Backup Exec
3 2 (0.81%) HP SIM
3 2 (0.81%) Puppet
3 2 (0.81%) Cisco CUCM
3 2 (0.81%) SCDPM
3 2 (0.81%) Tivoli
3 2 (0.81%) OpenView Configuration Management
3 2 (0.81%) Nagios
3 2 (0.81%) ARCserve
3 2 (0.81%) Norton AntiVirus
4 1 (0.41%) Foglight
4 1 (0.41%) NetBackup
4 1 (0.41%) Ganglia
4 1 (0.41%) CA Wily
4 1 (0.41%) YUM
4 1 (0.41%) OMEGAMON
4 1 (0.41%) OpenView
Vendors
1 96 (39.02%) Microsoft
2 43 (17.48%) Citrix
3 29 (11.79%) VMware
4 23 (9.35%) HP
4 23 (9.35%) Cisco
5 18 (7.32%) Apple
6 15 (6.10%) Lotus
7 8 (3.25%) Oracle
7 8 (3.25%) Dell
8 6 (2.44%) Symantec
9 5 (2.03%) McAfee
9 5 (2.03%) Red Hat
10 4 (1.63%) NetApp
10 4 (1.63%) Mitel
10 4 (1.63%) Altiris
10 4 (1.63%) SonicWALL
10 4 (1.63%) Splunk
11 3 (1.22%) Becrypt
11 3 (1.22%) Adobe
11 3 (1.22%) CheckPoint
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