The table below looks at the statistics for the 3rd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support Engineer in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Third Line Support Engineer
Rank 499 457 498
Rank change year-on-year
-42 +41
Contract jobs requiring a 3rd Line Support Engineer 160 176 120
As % of all contract IT jobs located in the UK 0.29% 0.32% 0.22%
As % of the Job Titles category 0.30% 0.33% 0.23%
Number of daily rates quoted 97 101 65
Average daily rate £275 £250 £245
Average daily rate % change year-on-year
+10.00% +2.04%
90% offered a daily rate of more than £180 £190 £160
10% offered a daily rate of more than £365 £350 £350
UK excluding London average daily rate £263 £250 £245
% change year-on-year
+5.00% +2.04%
Number of hourly rates quoted 5 31 17
Average hourly rate £21.33 £23.63 £21.00
Average hourly rate % change year-on-year
-9.71% +12.50%
UK excluding London average hourly rate £21.33 £23.63 £21.00
% change year-on-year
-9.71% +12.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53058 52916 51575
As % of all contract IT jobs located in the UK 94.92% 94.76% 94.33%
Number of daily rates quoted 34561 32091 31451
Average daily rate £425 £400 £395
Average daily rate % change year-on-year
+6.25% +1.26%
90% offered a daily rate of more than £263 £240 £225
10% offered a daily rate of more than £600 £550 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1534 2122 2107
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.50 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

3rd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Engineer Jobs Demand Trend in the UK

3rd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Daily Rate Trend in the UK

3rd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 30 April 2016.

3rd Line Support Engineer Daily Rate Histogram in the UK

3rd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Hourly Rate Trend in the UK

3rd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 154 £275 +10.00% 28
South East -37 48 £263 -4.54% 5
London -3 45 £293 +17.00% 9
South West +21 23 £251 +11.66% 3
Berkshire +17 16 £275 +34.80% 2
Hampshire +2 11 £300 -0.41% 1
East of England -1 10 £220 +10.00%
Oxfordshire -4 10 £200 -13.04% 1
Gloucestershire +8 8 £145 -17.14%
Oxford +7 8 £200 -24.52%
Hertfordshire +11 7 £220 -
Reading -11 7 £340 +66.66% 2
Gloucester +7 6 - -
Yorkshire +2 6 £275 +13.98% 3
North West -9 6 £313 +26.90% 4
West Midlands -9 6 £325 +13.04% 1
City of London +36 5 £248 +3.12% 1
East Midlands 0 5 £180 -38.46% 2
Surrey -14 5 £256 -21.15% 1
Somerset +14 4 £250 +11.00% 2
Dorset -1 4 £175 -22.22% 1
Bournemouth -3 4 £175 -22.22%
Kent -24 4 £275 +44.73%
Bristol - 4 £263 -
Newcastle upon Tyne - 4 £280 - 1
North East - 4 £280 - 1
Bracknell - 4 £254 -
Tyne and Wear - 4 £280 - 1
Southampton +15 3 £300 -4.76% 1
Wales +5 3 £263 -

3rd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 30 April 2016, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title.

1 237 (73.60%) Windows
2 184 (57.14%) Active Directory
3 180 (55.90%) Windows Server
4 168 (52.17%) VMware
5 113 (35.09%) Microsoft
6 99 (30.75%) Windows Server 2008
7 84 (26.09%) Citrix
8 83 (25.78%) VMware Infrastructure
9 77 (23.91%) Windows Server 2012
10 73 (22.67%) MS Exchange
11 62 (19.25%) Windows Server 2003
12 54 (16.77%) Cisco
13 53 (16.46%) Windows 7
14 51 (15.84%) Office 365
15 50 (15.53%) SQL
16 44 (13.66%) SAN
17 42 (13.04%) SharePoint
18 39 (12.11%) ITIL
18 39 (12.11%) Security Cleared
19 37 (11.49%) SCCM
19 37 (11.49%) DNS
20 36 (11.18%) Hyper-V
21 33 (10.25%) PowerShell
21 33 (10.25%) XenApp
21 33 (10.25%) LAN
21 33 (10.25%) Firewall
22 32 (9.94%) SQL Server
22 32 (9.94%) Exchange Server 2010
23 31 (9.63%) vSphere
23 31 (9.63%) Finance

3rd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 30 April 2016, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (22.67%) MS Exchange
2 42 (13.04%) SharePoint
3 32 (9.94%) Exchange Server 2010
4 23 (7.14%) Exchange Server 2013
5 22 (6.83%) Skype for Business
6 14 (4.35%) IIS
7 10 (3.11%) Blackberry Enterprise Server
7 10 (3.11%) Exchange Server 2003
7 10 (3.11%) Exchange Server 2007
8 6 (1.86%) SharePoint 2010
9 5 (1.55%) IBM Notes
9 5 (1.55%) WordPress
10 3 (0.93%) Apache
10 3 (0.93%) Tomcat
11 2 (0.62%) BizTalk Server
11 2 (0.62%) Oracle SOA Suite
12 1 (0.31%) JBoss
12 1 (0.31%) Live Communications Server
12 1 (0.31%) SharePoint Server
12 1 (0.31%) WebLogic
Applications
1 29 (9.01%) MS Excel
1 29 (9.01%) MS Office
2 8 (2.48%) MS Visio
3 1 (0.31%) MS PowerPoint
Business Applications
1 4 (1.24%) SAP Oil and Gas
2 2 (0.62%) Eikon
3 1 (0.31%) Dynamics CRM
3 1 (0.31%) Maximo
3 1 (0.31%) Sage 200
Cloud Services
1 51 (15.84%) Office 365
2 10 (3.11%) Microsoft Azure
3 6 (1.86%) OneDrive
4 5 (1.55%) Yammer
5 2 (0.62%) Amazon AWS
6 1 (0.31%) Amazon EC2
6 1 (0.31%) Azure Active Directory
6 1 (0.31%) Google Apps
6 1 (0.31%) IBM PureFlex
6 1 (0.31%) Mimecast
6 1 (0.31%) SoftLayer
Communications & Networking
1 44 (13.66%) SAN
2 37 (11.49%) DNS
3 33 (10.25%) Firewall
3 33 (10.25%) LAN
4 29 (9.01%) WAN
5 26 (8.07%) DHCP
6 16 (4.97%) TCP/IP
6 16 (4.97%) VoIP
7 13 (4.04%) VPN
8 12 (3.73%) Wi-Fi
9 10 (3.11%) Internet
9 10 (3.11%) NAS
10 9 (2.80%) Intranet
10 9 (2.80%) NetScaler
10 9 (2.80%) VLAN
11 8 (2.48%) Skype
12 6 (1.86%) Network Security
12 6 (1.86%) Unified Communications
12 6 (1.86%) Wireless
13 5 (1.55%) Cisco ASA
Database & Business Intelligence
1 32 (9.94%) SQL Server
2 10 (3.11%) SQL Server 2012
3 7 (2.17%) SQL Server 2005
4 4 (1.24%) BusinessObjects
5 3 (0.93%) Oracle Database
5 3 (0.93%) SQL Server 2000
5 3 (0.93%) SQL Server 2008
6 1 (0.31%) DB2
6 1 (0.31%) EDRMS
6 1 (0.31%) MS Access
6 1 (0.31%) MySQL
6 1 (0.31%) Oracle Database 10g
6 1 (0.31%) Oracle Database 11g
Development Applications
1 3 (0.93%) Git (software)
1 3 (0.93%) JIRA
2 2 (0.62%) Eclipse
2 2 (0.62%) Maven
2 2 (0.62%) Subversion
2 2 (0.62%) Team Foundation Server
2 2 (0.62%) Visual Studio
3 1 (0.31%) Fiddler
3 1 (0.31%) Oracle APEX
General
1 31 (9.63%) Finance
2 16 (4.97%) Banking
3 12 (3.73%) Telecoms
4 8 (2.48%) Investment Banking
5 7 (2.17%) Manufacturing
5 7 (2.17%) Retail
6 4 (1.24%) Advertising
6 4 (1.24%) Billing
6 4 (1.24%) Electronics
6 4 (1.24%) Marketing
7 3 (0.93%) Local Government
8 2 (0.62%) Pharmaceutical
9 1 (0.31%) Back Office
9 1 (0.31%) Law
9 1 (0.31%) Legal
Libraries, Frameworks & Software Standards
1 8 (2.48%) .NET
2 3 (0.93%) Hibernate
2 3 (0.93%) Middleware
2 3 (0.93%) Oracle Fusion
2 3 (0.93%) RESTful
2 3 (0.93%) SOAP
2 3 (0.93%) Web Services
3 2 (0.62%) Java SE
3 2 (0.62%) Lucene
3 2 (0.62%) NHibernate
4 1 (0.31%) CSS
4 1 (0.31%) Java EE
4 1 (0.31%) JAX-RS
4 1 (0.31%) JSF
4 1 (0.31%) WAP
4 1 (0.31%) XML
4 1 (0.31%) XSLT
Miscellaneous
1 15 (4.66%) Data Centre
2 11 (3.42%) Driving Licence
3 10 (3.11%) Replication
4 9 (2.80%) Analytical Skills
5 7 (2.17%) Blackberry
6 6 (1.86%) Client/Server
6 6 (1.86%) Clustering
7 5 (1.55%) EMC VNX
7 5 (1.55%) HP Storage
7 5 (1.55%) NHS
8 4 (1.24%) EMC VMAX
8 4 (1.24%) Enterprise Software
8 4 (1.24%) Enterprise Storage
8 4 (1.24%) Management Information System
8 4 (1.24%) VCE vBlock
9 3 (0.93%) CCTV
9 3 (0.93%) New Media
9 3 (0.93%) Wiki
10 2 (0.62%) Computer Science
10 2 (0.62%) PKI
Operating Systems
1 237 (73.60%) Windows
2 180 (55.90%) Windows Server
3 99 (30.75%) Windows Server 2008
4 77 (23.91%) Windows Server 2012
5 62 (19.25%) Windows Server 2003
6 53 (16.46%) Windows 7
7 29 (9.01%) Linux
8 22 (6.83%) Windows XP
9 18 (5.59%) Windows 8
10 12 (3.73%) Windows 10
11 9 (2.80%) Unix
12 6 (1.86%) Android
13 4 (1.24%) AIX
14 3 (0.93%) Solaris
14 3 (0.93%) Windows 2000 Server
15 2 (0.62%) Red Hat Enterprise Linux
15 2 (0.62%) Windows Phone
16 1 (0.31%) CentOS
16 1 (0.31%) Ubuntu
16 1 (0.31%) Windows Vista
Processes & Methodologies
1 39 (12.11%) ITIL
2 24 (7.45%) Migration
3 18 (5.59%) Disaster Recovery
4 14 (4.35%) Change Management
5 12 (3.73%) Incident Management
6 11 (3.42%) Problem Management
6 11 (3.42%) Service Delivery
7 9 (2.80%) Infrastructure Management
8 8 (2.48%) Server Building
9 6 (1.86%) Business Intelligence
9 6 (1.86%) Data Protection
9 6 (1.86%) Performance Management
9 6 (1.86%) Project Management
10 5 (1.55%) Application Packaging
10 5 (1.55%) ITIL V3
10 5 (1.55%) Performance Monitoring
10 5 (1.55%) Programme Management
10 5 (1.55%) Time Management
11 4 (1.24%) Capacity Management
11 4 (1.24%) Change Control
Programming Languages
1 50 (15.53%) SQL
2 33 (10.25%) PowerShell
3 11 (3.42%) Java
4 7 (2.17%) C#
5 5 (1.55%) VBScript
6 4 (1.24%) C
7 2 (0.62%) C++
7 2 (0.62%) PL/SQL
8 1 (0.31%) Shell Script
8 1 (0.31%) VBA
Qualifications
1 39 (12.11%) Security Cleared
2 30 (9.32%) Microsoft Certification
3 27 (8.39%) Cisco Certification
4 23 (7.14%) MCSE
5 19 (5.90%) CCNA
5 19 (5.90%) SC Cleared
6 14 (4.35%) CCNP
7 13 (4.04%) DV Cleared
8 9 (2.80%) MCITP
8 9 (2.80%) MCP
9 7 (2.17%) DBS Check
10 6 (1.86%) MCTS
11 5 (1.55%) BPSS Clearance
12 4 (1.24%) MCSA
13 3 (0.93%) CCIE
13 3 (0.93%) Degree
13 3 (0.93%) VMware Certified Professional (VCP)
14 2 (0.62%) CCA
14 2 (0.62%) Citrix Certification
15 1 (0.31%) PMI Certification
Quality Assurance & Compliance
1 26 (8.07%) SLA
2 4 (1.24%) ISO/IEC 27001
3 3 (0.93%) QA
4 2 (0.62%) Disclosure Scotland
4 2 (0.62%) PCI DSS
System Software
1 184 (57.14%) Active Directory
2 83 (25.78%) VMware Infrastructure
3 36 (11.18%) Hyper-V
4 33 (10.25%) XenApp
5 31 (9.63%) vSphere
6 19 (5.90%) VMware ESXi
6 19 (5.90%) XenDesktop
7 17 (5.28%) VMware ESX
8 13 (4.04%) XenServer
9 4 (1.24%) Microsoft App-V
9 4 (1.24%) VMware Server
10 3 (0.93%) Citrix Presentation Server
10 3 (0.93%) MetaFrame
10 3 (0.93%) vCloud
11 2 (0.62%) Shibboleth
12 1 (0.31%) Microsoft Virtual Server
12 1 (0.31%) NFS
12 1 (0.31%) Squid
12 1 (0.31%) Veritas Cluster Server
12 1 (0.31%) Xen
Systems Management
1 37 (11.49%) SCCM
2 18 (5.59%) WSUS
3 13 (4.04%) SCOM
4 6 (1.86%) NetBackup
5 4 (1.24%) Backup Exec
5 4 (1.24%) EMC NetWorker
5 4 (1.24%) SCOrch
5 4 (1.24%) Tivoli Storage Manager
6 3 (0.93%) Microsoft Data Protection Manager
6 3 (0.93%) SCVMM
7 2 (0.62%) Nagios
7 2 (0.62%) SCDPM
7 2 (0.62%) SmoothWall
7 2 (0.62%) Tivoli
7 2 (0.62%) Windows Intune
8 1 (0.31%) Netcool
8 1 (0.31%) Norton AntiVirus
8 1 (0.31%) OpenView Configuration Management
8 1 (0.31%) Unicenter
8 1 (0.31%) vMotion
Vendors
1 168 (52.17%) VMware
2 113 (35.09%) Microsoft
3 84 (26.09%) Citrix
4 54 (16.77%) Cisco
5 30 (9.32%) HP
6 16 (4.97%) Oracle
7 14 (4.35%) EMC
7 14 (4.35%) NetApp
8 13 (4.04%) IBM
9 10 (3.11%) AppSense
10 7 (2.17%) Avaya
11 6 (1.86%) Dell
11 6 (1.86%) Symantec
12 5 (1.55%) SAP
13 4 (1.24%) CommVault
13 4 (1.24%) Infoblox
13 4 (1.24%) Lotus
13 4 (1.24%) Remedy
13 4 (1.24%) SolarWinds
13 4 (1.24%) Sun
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