The table below looks at the statistics for the 3rd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support Engineer in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Third Line Support Engineer
Rank 470 497 469
Rank change year-on-year
+27 -28
Contract jobs requiring a 3rd Line Support Engineer 108 78 74
As % of all contract IT jobs located in the UK 0.20% 0.15% 0.16%
As % of the Job Titles category 0.22% 0.16% 0.17%
Number of daily rates quoted 55 40 34
Average daily rate
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£250 £236 £250
Average daily rate % change year-on-year
+5.82% -5.50%
90% offered a daily rate of more than £166 £159 £153
10% offered a daily rate of more than £308 £400 £350
UK excluding London average daily rate £250 £235 £250
% change year-on-year
+6.38% -6.00%
Number of hourly rates quoted 26 10 21
Average hourly rate £22.00 £22.00 £27.00
Average hourly rate % change year-on-year
- -18.51%
90% offered a hourly rate of more than £18.00 £21.00 £19.00
10% offered a hourly rate of more than £40.00 £23.45 £135.00
UK excluding London average hourly rate £22.00 £21.50 £21.00
% change year-on-year
+2.32% +2.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50025 48432 42510
As % of all contract IT jobs located in the UK 92.45% 92.39% 92.77%
Number of daily rates quoted 30372 29064 24408
Average daily rate £400 £400 £400
90% offered a daily rate of more than £240 £225 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1969 2003 2177
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.83 £17.00 £17.15
% change year-on-year
-1.02% -0.87%

3rd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Engineer Jobs Demand Trend in the UK

3rd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Daily Rate Trend in the UK

3rd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 30 March 2015.

3rd Line Support Engineer Daily Rate Histogram in the UK

3rd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Hourly Rate Trend in the UK

3rd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 30 March 2015.

3rd Line Support Engineer Hourly Rate Histogram in the UK

3rd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 100 £250 +5.26% 40
South East -16 30 £290 +11.53% 7
London 0 18 £250 +5.26% 12
South West +1 13 £200 -52.94% 13
East Midlands -1 11 £293 -
East of England +16 10 £200 - 4
Nottinghamshire -1 10 £285 -
Nottingham -5 10 £285 -
West Midlands -2 9 £288 +3.60% 3
Berkshire -4 9 £204 -23.01% 3
Reading +9 7 £204 -21.53% 1
Scotland - 6 £200 -
Wiltshire - 6 £250 - 1
North West -23 5 £200 +2.56% 1
Buckinghamshire -2 4 £244 +2.63% 1
Gloucestershire -11 4 £160 - 7
Hampshire -16 4 £290 +26.08% 1
West Yorkshire - 4 £250 -
Yorkshire - 4 £250 -
Surrey - 4 £375 - 1
City of London +12 3 £263 -4.54% 4
Bedfordshire 0 3 - - 1
Birmingham -7 3 - -
West Sussex -15 3 £300 -10.44%
Leeds - 3 £275 -
Gloucester - 3 £160 - 2
Guildford - 3 £375 - 1
Essex +11 2 £233 -
Norfolk -2 2 - -
Lancashire -3 2 £200 +2.56%

3rd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 30 March 2015, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title.

1 185 (80.43%) Windows
2 153 (66.52%) Active Directory
3 129 (56.09%) VMware
4 117 (50.87%) Windows Server 2008
5 91 (39.57%) Microsoft
6 88 (38.26%) MS Exchange
7 79 (34.35%) Citrix
8 70 (30.43%) Windows Server 2003
9 67 (29.13%) Windows Server 2012
10 61 (26.52%) VMware Infrastructure
11 46 (20.00%) SCCM
11 46 (20.00%) SQL
12 45 (19.57%) Exchange Server 2010
13 43 (18.70%) ITIL
14 42 (18.26%) Windows 7
15 40 (17.39%) Cisco
16 37 (16.09%) Microsoft Certification
17 36 (15.65%) Firewall
18 34 (14.78%) SAN
18 34 (14.78%) MCSE
19 33 (14.35%) LAN
20 32 (13.91%) WAN
20 32 (13.91%) SQL Server
21 30 (13.04%) Hyper-V
22 29 (12.61%) MS Excel
23 27 (11.74%) DNS
24 24 (10.43%) DHCP
24 24 (10.43%) HP
24 24 (10.43%) Office 365
25 23 (10.00%) Windows XP

3rd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 30 March 2015, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 88 (38.26%) MS Exchange
2 45 (19.57%) Exchange Server 2010
3 23 (10.00%) Exchange Server 2003
4 22 (9.57%) Exchange Server 2007
4 22 (9.57%) Lync
5 21 (9.13%) SharePoint
6 16 (6.96%) Exchange Server 2013
7 13 (5.65%) IIS
8 6 (2.61%) IBM Notes
8 6 (2.61%) Blackberry Enterprise Server
9 3 (1.30%) Documentum
10 2 (0.87%) SharePoint 2013
11 1 (0.43%) SharePoint 2010
11 1 (0.43%) Apache
11 1 (0.43%) Exchange Server 2000
11 1 (0.43%) WorkSite
Applications
1 29 (12.61%) MS Excel
2 20 (8.70%) MS Office
3 1 (0.43%) PrintSoft PReS
3 1 (0.43%) MS PowerPoint
Business Applications
1 2 (0.87%) assyst
1 2 (0.87%) Dynamics CRM
Cloud Services
1 24 (10.43%) Office 365
2 7 (3.04%) Microsoft Azure
3 1 (0.43%) SaaS
3 1 (0.43%) Cloud Computing
Communications & Networking
1 36 (15.65%) Firewall
2 34 (14.78%) SAN
3 33 (14.35%) LAN
4 32 (13.91%) WAN
5 27 (11.74%) DNS
6 24 (10.43%) DHCP
7 19 (8.26%) TCP/IP
8 16 (6.96%) VPN
9 13 (5.65%) VoIP
10 9 (3.91%) Internet
10 9 (3.91%) Wireless
10 9 (3.91%) VLAN
11 8 (3.48%) Cisco ASA
12 7 (3.04%) NAS
12 7 (3.04%) Cisco IOS
13 5 (2.17%) MPLS
14 3 (1.30%) Cisco PIX
14 3 (1.30%) Wi-Fi
14 3 (1.30%) Cisco ISE
15 2 (0.87%) NetScaler
Database & Business Intelligence
1 32 (13.91%) SQL Server
2 10 (4.35%) SQL Server 2008
3 5 (2.17%) SQL Server 2005
4 3 (1.30%) MySQL
4 3 (1.30%) PostgreSQL
5 1 (0.43%) SQL Server Reporting Services
5 1 (0.43%) MS Access
5 1 (0.43%) SQL Server 2000
Development Applications
1 1 (0.43%) VSS/SourceSafe
General
1 12 (5.22%) Finance
2 7 (3.04%) Telecoms
3 3 (1.30%) Banking
4 2 (0.87%) Retail
4 2 (0.87%) Automotive
4 2 (0.87%) Legal
4 2 (0.87%) Marketing
5 1 (0.43%) Advertising
5 1 (0.43%) Games
5 1 (0.43%) Law
5 1 (0.43%) Back Office
5 1 (0.43%) Multimedia
5 1 (0.43%) Investment Banking
Libraries, Frameworks & Software Standards
1 2 (0.87%) Application Packaging
2 1 (0.43%) HTML
2 1 (0.43%) .NET
2 1 (0.43%) ASP.NET
2 1 (0.43%) JSP
2 1 (0.43%) Web Services
2 1 (0.43%) Flash
2 1 (0.43%) OLE
2 1 (0.43%) LAMP
Miscellaneous
1 11 (4.78%) Blackberry
2 10 (4.35%) NHS
3 9 (3.91%) Management Information System
3 9 (3.91%) Replication
3 9 (3.91%) Analytical Skills
4 6 (2.61%) Clustering
5 5 (2.17%) PDA
6 3 (1.30%) Hedge funds
7 2 (0.87%) Computer Science
7 2 (0.87%) Fat Client
7 2 (0.87%) Video Conferencing
7 2 (0.87%) Thin Client
8 1 (0.43%) PKI
8 1 (0.43%) Fixed Income
8 1 (0.43%) FMCG
8 1 (0.43%) Telematics
8 1 (0.43%) EqualLogic
8 1 (0.43%) iPad
8 1 (0.43%) Enterprise Storage
8 1 (0.43%) Data Protection Act
Operating Systems
1 185 (80.43%) Windows
2 117 (50.87%) Windows Server 2008
3 70 (30.43%) Windows Server 2003
4 67 (29.13%) Windows Server 2012
5 42 (18.26%) Windows 7
6 23 (10.00%) Windows XP
7 12 (5.22%) Windows 8
8 9 (3.91%) Linux
9 6 (2.61%) Windows 2000
10 5 (2.17%) Mac OS X
11 4 (1.74%) Windows NT
11 4 (1.74%) Android
12 3 (1.30%) Windows Vista
12 3 (1.30%) CentOS
12 3 (1.30%) UNIX
13 2 (0.87%) Solaris
13 2 (0.87%) Red Hat Enterprise Linux
13 2 (0.87%) Ubuntu
13 2 (0.87%) Oracle Linux
14 1 (0.43%) Windows Phone 7
Processes & Methodologies
1 43 (18.70%) ITIL
2 14 (6.09%) Configuration Management
3 12 (5.22%) Asset Management
4 11 (4.78%) Migration
5 10 (4.35%) Change Management
6 9 (3.91%) Network Management
7 6 (2.61%) Problem Management
7 6 (2.61%) Disaster Recovery
7 6 (2.61%) Project Management
7 6 (2.61%) PRINCE2
7 6 (2.61%) Incident Management
8 5 (2.17%) Business Continuity
8 5 (2.17%) Mentoring
8 5 (2.17%) Coaching
9 4 (1.74%) Information Security
9 4 (1.74%) Service Delivery
9 4 (1.74%) Infrastructure Management
10 3 (1.30%) Continuous Improvement
10 3 (1.30%) Agile Software Development
10 3 (1.30%) Quality Management
Programming Languages
1 46 (20.00%) SQL
2 20 (8.70%) PowerShell
3 5 (2.17%) T-SQL
4 3 (1.30%) VBScript
5 1 (0.43%) VB
5 1 (0.43%) Shell Script
5 1 (0.43%) JavaScript
Qualifications
1 37 (16.09%) Microsoft Certification
2 34 (14.78%) MCSE
3 22 (9.57%) Security Cleared
4 18 (7.83%) CCNA
4 18 (7.83%) Cisco Certification
5 17 (7.39%) MCP
6 16 (6.96%) MCITP
7 15 (6.52%) SC Cleared
8 10 (4.35%) DV Cleared
8 10 (4.35%) CCA
8 10 (4.35%) Citrix Certification
9 8 (3.48%) MCSA
9 8 (3.48%) VMware Certified Professional (VCP)
9 8 (3.48%) CCNP
10 6 (2.61%) CCEA
11 5 (2.17%) MCTS
12 4 (1.74%) Degree
13 3 (1.30%) HND
13 3 (1.30%) ITIL Certification
14 1 (0.43%) CCEE
Quality Assurance & Compliance
1 18 (7.83%) SLA
System Software
1 153 (66.52%) Active Directory
2 61 (26.52%) VMware Infrastructure
3 30 (13.04%) Hyper-V
4 22 (9.57%) XenApp
5 17 (7.39%) XenDesktop
6 13 (5.65%) vSphere
7 8 (3.48%) VMware ESX
8 7 (3.04%) VMware Server
9 6 (2.61%) VMware ESXi
9 6 (2.61%) XenServer
10 3 (1.30%) Forefront TMG
10 3 (1.30%) VMware Workstation
10 3 (1.30%) Microsoft App-V
10 3 (1.30%) Terminal Services
11 2 (0.87%) ISA Server
12 1 (0.43%) Firmware
12 1 (0.43%) NLBS
12 1 (0.43%) Citrix Presentation Server
12 1 (0.43%) UAG
12 1 (0.43%) DFS Replication
Systems Management
1 46 (20.00%) SCCM
2 22 (9.57%) SCOM
3 5 (2.17%) Backup Exec
4 4 (1.74%) Systems Management Server (SMS)
4 4 (1.74%) NetBackup
5 2 (0.87%) WSUS
5 2 (0.87%) Nagios
5 2 (0.87%) ARCserve
5 2 (0.87%) Norton AntiVirus
5 2 (0.87%) SCVMM
5 2 (0.87%) FortiGate
5 2 (0.87%) Hyperic
6 1 (0.43%) Symantec Endpoint Protection
6 1 (0.43%) SCDPM
6 1 (0.43%) Forefront Identity Manager
6 1 (0.43%) vMotion
6 1 (0.43%) HP Data Protector
6 1 (0.43%) PureDisk
6 1 (0.43%) Tivoli Endpoint Manager
6 1 (0.43%) Foglight
Vendors
1 129 (56.09%) VMware
2 91 (39.57%) Microsoft
3 79 (34.35%) Citrix
4 40 (17.39%) Cisco
5 24 (10.43%) HP
6 13 (5.65%) Dell
7 11 (4.78%) NetApp
8 9 (3.91%) Lotus
9 7 (3.04%) EMC
9 7 (3.04%) Symantec
10 5 (2.17%) CheckPoint
10 5 (2.17%) Veeam
10 5 (2.17%) Avaya
10 5 (2.17%) CommVault
10 5 (2.17%) 3PAR
11 4 (1.74%) Juniper
11 4 (1.74%) Adobe
11 4 (1.74%) SolarWinds
11 4 (1.74%) Sophos
11 4 (1.74%) Oracle
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