The table below looks at the statistics for the 3rd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support Engineer in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Third Line Support Engineer
Rank 484 514 506
Rank change year-on-year
+30 -8
Contract jobs requiring a 3rd Line Support Engineer 141 102 86
As % of all contract IT jobs located in the UK 0.24% 0.18% 0.16%
As % of the Job Titles category 0.26% 0.20% 0.18%
Number of daily rates quoted 79 63 40
Average daily rate
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£260 £238 £275
Average daily rate % change year-on-year
+9.47% -13.63%
90% offered a daily rate of more than £180 £172 £165
10% offered a daily rate of more than £360 £390 £328
UK excluding London average daily rate £250 £225 £275
% change year-on-year
+11.11% -18.18%
Number of hourly rates quoted 14 5 10
Average hourly rate £20.80 £21.50 £24.50
Average hourly rate % change year-on-year
-3.25% -12.24%
90% offered a hourly rate of more than £19.03 £15.61 £19.80
10% offered a hourly rate of more than £30.00 £34.80 £27.63
UK excluding London average hourly rate £20.60 £20.24 £24.50
% change year-on-year
+1.77% -17.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
55081 52161 48911
As % of all contract IT jobs located in the UK 92.78% 92.21% 92.80%
Number of daily rates quoted 35197 31609 29039
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £233
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2038 2020 2121
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

3rd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Engineer Jobs Demand Trend in the UK

3rd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Daily Rate Trend in the UK

3rd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 1 September 2015.

3rd Line Support Engineer Daily Rate Histogram in the UK

3rd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Hourly Rate Trend in the UK

3rd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 1 September 2015.

3rd Line Support Engineer Hourly Rate Histogram in the UK

3rd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 137 £260 +9.47% 38
London +15 46 £282 -5.91% 13
South East -14 35 £225 -5.26% 10
North West -11 18 £286 +19.27% 6
South West +6 14 £208 -17.00%
Manchester -1 14 £310 +29.16% 2
Hampshire +10 11 £218 -8.42% 2
City of London +9 10 £193 -38.40% 4
Oxfordshire -19 10 £265 +20.45%
Yorkshire -25 9 £250 +108.33% 5
West Midlands +4 8 £335 +39.58% 1
Berkshire 0 8 £175 -13.58% 3
Oxford -12 8 £350 +59.09%
Reading -5 7 £175 -13.58% 3
Wiltshire +2 6 - -
East of England +1 6 £250 +31.57% 1
Leeds -20 6 £245 - 3
West Yorkshire -20 6 £245 - 4
Swindon +1 5 - -
Cambridgeshire -5 4 £250 +11.11%
Peterborough +1 3 £210 -6.66%
Surrey -12 3 - - 3
Bristol - 3 - -
Somerset - 3 £225 -
Birmingham - 3 £343 -
Docklands, London - 3 - -
Cambridge -4 2 £250 -41.17%
Scotland -6 2 - -
Wales -12 2 £400 +100.00% 1
South Wales -14 2 £400 +100.00% 1

3rd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 1 September 2015, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title.

1 208 (77.90%) Windows
2 156 (58.43%) VMware
3 152 (56.93%) Active Directory
4 115 (43.07%) Windows Server 2008
5 114 (42.70%) MS Exchange
6 87 (32.58%) Microsoft
7 86 (32.21%) Citrix
8 73 (27.34%) Windows Server 2012
9 65 (24.34%) Exchange Server 2010
10 64 (23.97%) Windows Server 2003
11 55 (20.60%) Windows 7
12 52 (19.48%) Hyper-V
13 51 (19.10%) VMware Infrastructure
14 50 (18.73%) SCCM
15 43 (16.10%) SAN
16 39 (14.61%) Cisco
16 39 (14.61%) XenApp
17 36 (13.48%) SQL
18 34 (12.73%) ITIL
19 28 (10.49%) DNS
19 28 (10.49%) Firewall
19 28 (10.49%) Lync
20 27 (10.11%) vSphere
20 27 (10.11%) Exchange Server 2013
21 26 (9.74%) SQL Server
21 26 (9.74%) MS Office
21 26 (9.74%) MS Excel
22 25 (9.36%) LAN
23 24 (8.99%) Security Cleared
23 24 (8.99%) Office 365

3rd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 1 September 2015, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 114 (42.70%) MS Exchange
2 65 (24.34%) Exchange Server 2010
3 28 (10.49%) Lync
4 27 (10.11%) Exchange Server 2013
5 22 (8.24%) Exchange Server 2007
6 17 (6.37%) SharePoint
6 17 (6.37%) Exchange Server 2003
7 14 (5.24%) IIS
8 10 (3.75%) Blackberry Enterprise Server
9 6 (2.25%) SharePoint 2013
10 2 (0.75%) SharePoint 2010
11 1 (0.37%) TPMS
11 1 (0.37%) Office Communications Server
11 1 (0.37%) MS Project Server
11 1 (0.37%) JBoss
11 1 (0.37%) IBM Notes
11 1 (0.37%) BizTalk Server
Applications
1 26 (9.74%) MS Office
1 26 (9.74%) MS Excel
Business Applications
1 2 (0.75%) Remedy ITSM
2 1 (0.37%) Dynamics CRM
Cloud Services
1 24 (8.99%) Office 365
2 2 (0.75%) Microsoft Azure
2 2 (0.75%) Amazon AWS
2 2 (0.75%) PaaS
3 1 (0.37%) IaaS
Communications & Networking
1 43 (16.10%) SAN
2 28 (10.49%) DNS
2 28 (10.49%) Firewall
3 25 (9.36%) LAN
4 23 (8.61%) WAN
5 19 (7.12%) DHCP
6 13 (4.87%) VPN
7 11 (4.12%) TCP/IP
8 10 (3.75%) VoIP
8 10 (3.75%) Wireless
9 9 (3.37%) Internet
10 7 (2.62%) Wi-Fi
10 7 (2.62%) iSCSI
10 7 (2.62%) NAS
11 6 (2.25%) Network Security
12 5 (1.87%) Cisco ASA
13 4 (1.50%) FWSM
14 3 (1.12%) BIG-IP
14 3 (1.12%) VLAN
14 3 (1.12%) Cisco IOS
Database & Business Intelligence
1 26 (9.74%) SQL Server
2 5 (1.87%) SQL Server 2008
3 3 (1.12%) SQL Server 2005
4 2 (0.75%) Data Mining
4 2 (0.75%) SQL Server 2012
4 2 (0.75%) Relational Database
5 1 (0.37%) MySQL
5 1 (0.37%) SQL Server Reporting Services
5 1 (0.37%) SQL Server Integration Services
General
1 18 (6.74%) Finance
2 10 (3.75%) Telecoms
3 5 (1.87%) Law
3 5 (1.87%) Banking
4 4 (1.50%) Retail
5 3 (1.12%) Advertising
6 2 (0.75%) Legal
6 2 (0.75%) Aerospace
6 2 (0.75%) Back Office
7 1 (0.37%) Financial Institution
7 1 (0.37%) Automotive
7 1 (0.37%) Manufacturing
7 1 (0.37%) Billing
7 1 (0.37%) Marketing
7 1 (0.37%) German Language
Libraries, Frameworks & Software Standards
1 5 (1.87%) Application Packaging
2 2 (0.75%) Middleware
3 1 (0.37%) X-Windows
3 1 (0.37%) LAMP
3 1 (0.37%) .NET
3 1 (0.37%) Web Services
Miscellaneous
1 14 (5.24%) Blackberry
2 12 (4.49%) Clustering
3 11 (4.12%) Data Centre
4 9 (3.37%) Analytical Skills
5 8 (3.00%) Management Information System
5 8 (3.00%) Replication
6 6 (2.25%) NHS
7 5 (1.87%) Thin Client
7 5 (1.87%) Fat Client
8 4 (1.50%) PKI
9 2 (0.75%) Informatics
9 2 (0.75%) Computer Science
9 2 (0.75%) Enterprise Storage
10 1 (0.37%) Enterprise Software
10 1 (0.37%) Video Conferencing
10 1 (0.37%) iPhone
10 1 (0.37%) Telematics
10 1 (0.37%) EqualLogic
10 1 (0.37%) iPad
10 1 (0.37%) PDA
Operating Systems
1 208 (77.90%) Windows
2 115 (43.07%) Windows Server 2008
3 73 (27.34%) Windows Server 2012
4 64 (23.97%) Windows Server 2003
5 55 (20.60%) Windows 7
6 19 (7.12%) Windows XP
7 17 (6.37%) Linux
8 10 (3.75%) Windows 8
9 6 (2.25%) Windows 2000
10 4 (1.50%) Windows 2000 Server
11 3 (1.12%) Red Hat Enterprise Linux
11 3 (1.12%) Windows Vista
11 3 (1.12%) Windows NT
12 2 (0.75%) Android
12 2 (0.75%) UNIX
13 1 (0.37%) SUSE Linux Enterprise Server
13 1 (0.37%) HPUX
13 1 (0.37%) Solaris
13 1 (0.37%) NetWare
13 1 (0.37%) Mac OS X
Processes & Methodologies
1 34 (12.73%) ITIL
2 19 (7.12%) Change Management
3 14 (5.24%) Migration
4 13 (4.87%) Disaster Recovery
5 11 (4.12%) Problem Management
6 8 (3.00%) Service Delivery
6 8 (3.00%) Performance Monitoring
7 7 (2.62%) Software Deployment
7 7 (2.62%) Mobile Device Management
7 7 (2.62%) Information Security
7 7 (2.62%) Data Protection
8 6 (2.25%) Service Management
8 6 (2.25%) Performance Tuning
8 6 (2.25%) Patch Management
9 5 (1.87%) Root Cause Analysis
9 5 (1.87%) ITSM
9 5 (1.87%) Information Security Management
9 5 (1.87%) Security Management
9 5 (1.87%) Capacity Planning
9 5 (1.87%) Performance Management
Programming Languages
1 36 (13.48%) SQL
2 22 (8.24%) PowerShell
3 10 (3.75%) VBScript
3 10 (3.75%) VB
4 5 (1.87%) T-SQL
5 3 (1.12%) Shell Script
6 2 (0.75%) C
7 1 (0.37%) C#
7 1 (0.37%) JavaScript
7 1 (0.37%) Python
Qualifications
1 24 (8.99%) Security Cleared
2 21 (7.87%) SC Cleared
3 19 (7.12%) Microsoft Certification
4 18 (6.74%) Cisco Certification
5 14 (5.24%) CCNA
6 13 (4.87%) MCSE
7 7 (2.62%) MCITP
8 6 (2.25%) Degree
8 6 (2.25%) MCSA
9 5 (1.87%) MCP
9 5 (1.87%) CCNP
9 5 (1.87%) VMware Certified Professional (VCP)
10 4 (1.50%) HND
10 4 (1.50%) DV Cleared
11 3 (1.12%) CCIE
12 2 (0.75%) CCA
12 2 (0.75%) Citrix Certification
12 2 (0.75%) MCTS
12 2 (0.75%) PRINCE2 Practitioner
13 1 (0.37%) AWS Certification
Quality Assurance & Compliance
1 14 (5.24%) SLA
2 7 (2.62%) ISO/IEC 27001
3 1 (0.37%) QA
System Software
1 152 (56.93%) Active Directory
2 52 (19.48%) Hyper-V
3 51 (19.10%) VMware Infrastructure
4 39 (14.61%) XenApp
5 27 (10.11%) vSphere
6 15 (5.62%) VMware ESX
7 8 (3.00%) XenDesktop
8 6 (2.25%) VMware Workstation
9 5 (1.87%) Citrix Presentation Server
9 5 (1.87%) VMware ESXi
10 3 (1.12%) Forefront TMG
10 3 (1.12%) XenServer
10 3 (1.12%) Xen
10 3 (1.12%) NLBS
10 3 (1.12%) Terminal Services
10 3 (1.12%) ISA Server
11 2 (0.75%) Samba
11 2 (0.75%) Microsoft App-V
11 2 (0.75%) NFS
12 1 (0.37%) VMware Server
Systems Management
1 50 (18.73%) SCCM
2 22 (8.24%) SCOM
3 15 (5.62%) WSUS
4 10 (3.75%) Backup Exec
5 9 (3.37%) NetBackup
6 6 (2.25%) SCVMM
7 5 (1.87%) HP Data Protector
7 5 (1.87%) Forefront Identity Manager
8 4 (1.50%) AirWatch
9 3 (1.12%) SCDPM
9 3 (1.12%) Systems Management Server (SMS)
9 3 (1.12%) ARCserve
10 2 (0.75%) Tivoli
10 2 (0.75%) Nagios
11 1 (0.37%) OVSD
11 1 (0.37%) HP SIM
11 1 (0.37%) Symantec Enterprise Vault
11 1 (0.37%) OpenView
11 1 (0.37%) OpenView Configuration Management
11 1 (0.37%) ZENworks
Vendors
1 156 (58.43%) VMware
2 87 (32.58%) Microsoft
3 86 (32.21%) Citrix
4 39 (14.61%) Cisco
5 17 (6.37%) Sophos
6 16 (5.99%) HP
7 12 (4.49%) CheckPoint
8 10 (3.75%) NetApp
9 8 (3.00%) Dell
10 6 (2.25%) EMC
10 6 (2.25%) Symantec
10 6 (2.25%) McAfee
10 6 (2.25%) Polycom
11 5 (1.87%) Veritas
12 4 (1.50%) Lotus
12 4 (1.50%) IBM
12 4 (1.50%) Avaya
12 4 (1.50%) Juniper
12 4 (1.50%) Veeam
12 4 (1.50%) Oracle
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