The table below looks at the statistics for the 3rd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support Engineer in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Third Line Support Engineer
Rank 471 476 460
Rank change year-on-year
+5 -16
Contract jobs requiring a 3rd Line Support Engineer 121 94 101
As % of all contract IT jobs located in the UK 0.22% 0.18% 0.21%
As % of the Job Titles category 0.24% 0.20% 0.22%
Number of daily rates quoted 74 42 44
Average daily rate
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of your Daily Rate
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£265 £254 £260
Average daily rate % change year-on-year
+4.43% -2.40%
90% offered a daily rate of more than £200 £162 £157
10% offered a daily rate of more than £369 £325 £396
UK excluding London average daily rate £250 £260 £260
% change year-on-year
-3.84% -
Number of hourly rates quoted 10 16 27
Average hourly rate £27.00 £22.50 £22.50
Average hourly rate % change year-on-year
+20.00% -
90% offered a hourly rate of more than £19.98 £19.50 £19.80
10% offered a hourly rate of more than £32.50 £27.50 £27.70
UK excluding London average hourly rate £27.00 £21.75 £22.50
% change year-on-year
+24.13% -3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49935 47333 45284
As % of all contract IT jobs located in the UK 92.07% 92.46% 92.92%
Number of daily rates quoted 31866 28484 25556
Average daily rate £400 £400 £378
Average daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £558
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2011 2083 2584
Average hourly rate £16.00 £17.50 £19.00
Average hourly rate % change year-on-year
-8.57% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.77 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

3rd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Engineer Jobs Demand Trend in the UK

3rd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Daily Rate Trend in the UK

3rd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 24 December 2014.

3rd Line Support Engineer Daily Rate Histogram in the UK

3rd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Hourly Rate Trend in the UK

3rd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 24 December 2014.

3rd Line Support Engineer Hourly Rate Histogram in the UK

3rd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 118 £259 +0.48% 39
London +25 37 £305 +22.00% 8
South East -29 29 £220 -20.00% 15
West Midlands 0 14 £238 -
Berkshire -3 12 £227 -17.45% 5
South West -22 10 £243 - 7
East of England -8 9 £120 -31.42% 4
East Midlands +10 8 £325 +85.71%
Reading +18 7 £204 -25.81% 1
City of London +8 7 £325 +28.71% 1
Hampshire -15 7 £215 -8.51% 4
Yorkshire -8 6 £233 +8.77% 1
Nottinghamshire +3 5 £325 -
North West -9 5 £225 - 3
Nottingham -1 4 £348 -
Bedfordshire -8 4 £275 - 2
West Yorkshire - 4 £275 - 1
Kent 0 3 £200 -36.00% 2
Surrey -3 3 - - 1
Southampton -3 3 £215 - 1
Birmingham -5 3 £304 -
Manchester -10 3 £288 - 2
Leeds - 3 - -
Shropshire - 3 £250 -
Gloucester 0 2 £135 -
Guildford -8 2 - - 1
West Sussex -9 2 £295 +7.27% 1
Cambridgeshire -12 2 £120 -31.42%
Buckinghamshire -16 2 £275 - 2
Gloucestershire -16 2 £135 -

3rd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title.

1 168 (80.00%) Windows
2 124 (59.05%) Active Directory
3 121 (57.62%) VMware
4 92 (43.81%) Windows Server 2008
5 79 (37.62%) MS Exchange
6 68 (32.38%) Citrix
7 65 (30.95%) Microsoft
8 59 (28.10%) Windows Server 2003
9 53 (25.24%) VMware Infrastructure
10 52 (24.76%) Windows 7
11 45 (21.43%) SAN
12 42 (20.00%) Windows Server 2012
13 41 (19.52%) SCCM
14 38 (18.10%) Cisco
15 35 (16.67%) Exchange Server 2010
16 34 (16.19%) Firewall
17 33 (15.71%) DNS
17 33 (15.71%) LAN
17 33 (15.71%) Microsoft Certification
18 32 (15.24%) WAN
18 32 (15.24%) ITIL
19 29 (13.81%) MS Office
20 28 (13.33%) MCSE
20 28 (13.33%) Windows XP
21 27 (12.86%) Hyper-V
22 26 (12.38%) SQL Server
23 25 (11.90%) DHCP
23 25 (11.90%) Exchange Server 2003
24 24 (11.43%) TCP/IP
24 24 (11.43%) SQL

3rd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 79 (37.62%) MS Exchange
2 35 (16.67%) Exchange Server 2010
3 25 (11.90%) Exchange Server 2003
4 20 (9.52%) SharePoint
5 18 (8.57%) Exchange Server 2007
6 15 (7.14%) Lync
7 10 (4.76%) Blackberry Enterprise Server
7 10 (4.76%) IIS
8 9 (4.29%) Exchange Server 2013
9 5 (2.38%) IBM Notes
10 2 (0.95%) Apache
10 2 (0.95%) Exchange Server 2000
11 1 (0.48%) WebSphere
11 1 (0.48%) WorkSite
11 1 (0.48%) Tomcat
11 1 (0.48%) JBoss
11 1 (0.48%) IBM HTTP Server
11 1 (0.48%) WebSphere Application Server
Applications
1 29 (13.81%) MS Office
2 22 (10.48%) MS Excel
3 3 (1.43%) MS PowerPoint
4 1 (0.48%) PrintSoft PReS
Business Applications
1 2 (0.95%) assyst
1 2 (0.95%) Dynamics CRM
Cloud Services
1 14 (6.67%) Office 365
2 1 (0.48%) Cloud Computing
2 1 (0.48%) Microsoft Azure
2 1 (0.48%) SaaS
Communications & Networking
1 45 (21.43%) SAN
2 34 (16.19%) Firewall
3 33 (15.71%) DNS
3 33 (15.71%) LAN
4 32 (15.24%) WAN
5 25 (11.90%) DHCP
6 24 (11.43%) TCP/IP
7 17 (8.10%) VLAN
8 16 (7.62%) VoIP
8 16 (7.62%) VPN
9 13 (6.19%) NAS
10 8 (3.81%) MPLS
11 3 (1.43%) 3G
11 3 (1.43%) Ethernet
11 3 (1.43%) LDAP
11 3 (1.43%) Network Security
12 2 (0.95%) iSCSI
12 2 (0.95%) BIG-IP
12 2 (0.95%) PBX
12 2 (0.95%) Wi-Fi
Database & Business Intelligence
1 26 (12.38%) SQL Server
2 4 (1.90%) SQL Server 2008
3 2 (0.95%) SQL Server 2005
4 1 (0.48%) MySQL
4 1 (0.48%) Crystal Reports
4 1 (0.48%) MS Access
4 1 (0.48%) Cognos Impromptu
4 1 (0.48%) PostgreSQL
4 1 (0.48%) SQL Server Reporting Services
Development Applications
1 1 (0.48%) Visual Studio
1 1 (0.48%) VSS/SourceSafe
1 1 (0.48%) Introscope
General
1 14 (6.67%) Finance
2 9 (4.29%) Telecoms
3 7 (3.33%) Banking
4 3 (1.43%) Advertising
5 1 (0.48%) Games
5 1 (0.48%) Retail
5 1 (0.48%) Multimedia
5 1 (0.48%) Investment Banking
5 1 (0.48%) Marketing
5 1 (0.48%) Automotive
5 1 (0.48%) Law
5 1 (0.48%) Legal
Libraries, Frameworks & Software Standards
1 2 (0.95%) Application Packaging
2 1 (0.48%) .NET
2 1 (0.48%) Web Services
2 1 (0.48%) Flash
2 1 (0.48%) Middleware
2 1 (0.48%) OLE
2 1 (0.48%) LAMP
Miscellaneous
1 23 (10.95%) Blackberry
2 15 (7.14%) Analytical Skills
3 11 (5.24%) Replication
4 9 (4.29%) PDA
5 7 (3.33%) Management Information System
6 4 (1.90%) NHS
6 4 (1.90%) Thin Client
6 4 (1.90%) Clustering
6 4 (1.90%) Computer Science
6 4 (1.90%) Fat Client
7 3 (1.43%) Video Conferencing
8 1 (0.48%) Open Source
8 1 (0.48%) EqualLogic
8 1 (0.48%) iPad
8 1 (0.48%) Enterprise Storage
8 1 (0.48%) Fixed Income
Operating Systems
1 168 (80.00%) Windows
2 92 (43.81%) Windows Server 2008
3 59 (28.10%) Windows Server 2003
4 52 (24.76%) Windows 7
5 42 (20.00%) Windows Server 2012
6 28 (13.33%) Windows XP
7 18 (8.57%) Windows 8
8 7 (3.33%) Linux
9 4 (1.90%) Windows Vista
9 4 (1.90%) Mac OS
9 4 (1.90%) Apple iOS
10 3 (1.43%) Windows 2000 Server
10 3 (1.43%) UNIX
11 2 (0.95%) Red Hat Enterprise Linux
11 2 (0.95%) Mac OS X
11 2 (0.95%) Solaris
12 1 (0.48%) Windows 2000
12 1 (0.48%) Windows NT
12 1 (0.48%) Android
12 1 (0.48%) CentOS
Processes & Methodologies
1 32 (15.24%) ITIL
2 10 (4.76%) Migration
2 10 (4.76%) Asset Management
3 9 (4.29%) Problem Management
3 9 (4.29%) Disaster Recovery
4 8 (3.81%) Change Management
5 7 (3.33%) Mentoring
5 7 (3.33%) Configuration Management
6 6 (2.86%) Business Continuity
6 6 (2.86%) Coaching
7 5 (2.38%) Network Monitoring
7 5 (2.38%) Information Security
7 5 (2.38%) PRINCE2
7 5 (2.38%) Network Management
8 4 (1.90%) Incident Management
8 4 (1.90%) Quality Management
8 4 (1.90%) Service Delivery
8 4 (1.90%) Project Management
8 4 (1.90%) Agile Software Development
9 3 (1.43%) ITSM
Programming Languages
1 24 (11.43%) SQL
2 17 (8.10%) PowerShell
3 5 (2.38%) VBScript
4 4 (1.90%) VB
5 2 (0.95%) Perl
6 1 (0.48%) Java
6 1 (0.48%) Python
6 1 (0.48%) Shell Script
Qualifications
1 33 (15.71%) Microsoft Certification
2 28 (13.33%) MCSE
3 20 (9.52%) Security Cleared
4 16 (7.62%) MCITP
5 15 (7.14%) SC Cleared
6 11 (5.24%) Cisco Certification
7 10 (4.76%) VMware Certified Professional (VCP)
7 10 (4.76%) CCNA
8 9 (4.29%) MCP
9 7 (3.33%) CCA
9 7 (3.33%) Citrix Certification
10 6 (2.86%) MCSA
11 5 (2.38%) MCTS
12 4 (1.90%) CCNP
12 4 (1.90%) A+ Certification
13 3 (1.43%) CCEA
13 3 (1.43%) DV Cleared
14 2 (0.95%) ITIL Certification
14 2 (0.95%) Degree
15 1 (0.48%) MCDBA
Quality Assurance & Compliance
1 12 (5.71%) SLA
System Software
1 124 (59.05%) Active Directory
2 53 (25.24%) VMware Infrastructure
3 27 (12.86%) Hyper-V
4 22 (10.48%) XenApp
5 18 (8.57%) XenDesktop
6 12 (5.71%) VMware Server
7 11 (5.24%) XenServer
8 6 (2.86%) VMware ESXi
9 5 (2.38%) vSphere
9 5 (2.38%) Terminal Services
10 4 (1.90%) ISA Server
10 4 (1.90%) Microsoft App-V
10 4 (1.90%) Forefront TMG
11 3 (1.43%) NLBS
12 2 (0.95%) VMware ESX
12 2 (0.95%) VMware Workstation
12 2 (0.95%) Citrix Presentation Server
12 2 (0.95%) UAG
13 1 (0.48%) DFS Replication
13 1 (0.48%) Novell eDirectory
Systems Management
1 41 (19.52%) SCCM
2 12 (5.71%) SCOM
3 10 (4.76%) Backup Exec
4 5 (2.38%) Norton AntiVirus
4 5 (2.38%) FortiGate
5 4 (1.90%) ARCserve
5 4 (1.90%) NetBackup
6 2 (0.95%) WSUS
6 2 (0.95%) HP SIM
6 2 (0.95%) Tivoli Endpoint Manager
7 1 (0.48%) Symantec Endpoint Protection
7 1 (0.48%) SCDPM
7 1 (0.48%) SCVMM
7 1 (0.48%) PureDisk
7 1 (0.48%) WMI
7 1 (0.48%) CA SiteMinder
7 1 (0.48%) MIMEsweeper
7 1 (0.48%) Foglight
Vendors
1 121 (57.62%) VMware
2 68 (32.38%) Citrix
3 65 (30.95%) Microsoft
4 38 (18.10%) Cisco
5 21 (10.00%) HP
6 17 (8.10%) NetApp
7 16 (7.62%) Dell
8 10 (4.76%) Symantec
9 9 (4.29%) SolarWinds
10 7 (3.33%) EMC
11 6 (2.86%) Juniper
11 6 (2.86%) 3PAR
12 5 (2.38%) Lotus
13 4 (1.90%) Tandberg
13 4 (1.90%) Intel
14 3 (1.43%) IBM
14 3 (1.43%) Adobe
14 3 (1.43%) Avaya
14 3 (1.43%) AppSense
14 3 (1.43%) Mitel
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