The table below looks at the statistics for the 3rd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support Engineer in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Third Line Support Engineer
Rank 511 488 502
Rank change year-on-year
-23 +14
Contract jobs requiring a 3rd Line Support Engineer 102 86 92
As % of all contract IT jobs located in the UK 0.18% 0.16% 0.16%
As % of the Job Titles category 0.20% 0.18% 0.17%
Number of daily rates quoted 64 40 38
Average daily rate
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of your Daily Rate
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£238 £275 £288
Average daily rate % change year-on-year
-13.63% -4.34%
90% offered a daily rate of more than £173 £165 £190
10% offered a daily rate of more than £388 £328 £365
UK excluding London average daily rate £225 £275 £275
% change year-on-year
-18.18% -
Number of hourly rates quoted 5 10 10
Average hourly rate £21.50 £24.50 £22.00
Average hourly rate % change year-on-year
-12.24% +11.36%
90% offered a hourly rate of more than £15.61 £19.80 £18.90
10% offered a hourly rate of more than £34.80 £27.63 £25.75
UK excluding London average hourly rate £20.24 £24.50 £25.50
% change year-on-year
-17.38% -3.92%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51314 48841 53723
As % of all contract IT jobs located in the UK 92.21% 92.73% 92.84%
Number of daily rates quoted 31055 29011 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1971 2118 2640
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

3rd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Engineer Jobs Demand Trend in the UK

3rd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Daily Rate Trend in the UK

3rd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 28 August 2014.

3rd Line Support Engineer Daily Rate Histogram in the UK

3rd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Hourly Rate Trend in the UK

3rd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 28 August 2014.

3rd Line Support Engineer Hourly Rate Histogram in the UK

3rd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 98 £238 -13.63% 31
London +17 29 £300 +14.28% 5
South East -16 24 £238 -15.55% 8
East of England -24 12 £190 -29.30% 4
West Midlands -1 10 £240 -4.95% 1
North West +1 9 £240 -4.19% 5
Worcestershire +3 8 £240 -20.00% 1
Worcester 0 8 £240 -20.00% 1
Surrey -1 7 £253 -12.17% 2
Oxfordshire - 6 £220 - 2
City of London +21 5 £313 +52.43% 2
East Midlands +3 5 £235 +8.04%
Manchester -6 5 £240 - 2
Yorkshire +7 4 £120 - 3
Cambridgeshire -3 4 £225 -
Lancashire -4 4 £255 -14.91% 2
Nottinghamshire +17 3 £235 +8.04%
Reading +12 3 £203 +1.25% 1
West Sussex +3 3 £349 -
Kent -5 3 £400 +6.66%
Berkshire -6 3 £203 +1.25% 2
Suffolk -7 3 £190 -36.66% 1
Hampshire -11 3 £238 -13.63% 1
North East -18 3 £225 -
Tyne and Wear -21 3 £225 -
South West - 3 £250 - 5
South Yorkshire - 3 £120 -
South Wales -9 2 £200 -15.78%
Scotland -15 2 - -
Wales -18 2 £200 -6.43%

3rd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title.

1 175 (84.54%) Windows
2 128 (61.84%) Active Directory
3 106 (51.21%) VMware
3 106 (51.21%) Windows Server 2008
4 99 (47.83%) MS Exchange
5 88 (42.51%) Microsoft
6 75 (36.23%) Windows Server 2003
7 56 (27.05%) Citrix
7 56 (27.05%) Windows 7
7 56 (27.05%) Exchange Server 2010
8 49 (23.67%) Cisco
9 45 (21.74%) VMware Infrastructure
10 44 (21.26%) SAN
11 40 (19.32%) DNS
12 38 (18.36%) MS Office
13 35 (16.91%) DHCP
13 35 (16.91%) Exchange Server 2003
13 35 (16.91%) Firewall
14 33 (15.94%) SCCM
15 31 (14.98%) ITIL
15 31 (14.98%) Microsoft Certification
15 31 (14.98%) Windows Server 2012
16 29 (14.01%) Windows 8
17 26 (12.56%) MCSE
18 25 (12.08%) Windows XP
18 25 (12.08%) WAN
18 25 (12.08%) Exchange Server 2007
19 23 (11.11%) LAN
19 23 (11.11%) TCP/IP
19 23 (11.11%) SQL Server

3rd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 99 (47.83%) MS Exchange
2 56 (27.05%) Exchange Server 2010
3 35 (16.91%) Exchange Server 2003
4 25 (12.08%) Exchange Server 2007
5 16 (7.73%) SharePoint
6 10 (4.83%) Lync
7 8 (3.86%) Blackberry Enterprise Server
8 7 (3.38%) Exchange Server 2013
9 6 (2.90%) IIS
10 5 (2.42%) IBM Notes
11 2 (0.97%) Exchange Server 2000
12 1 (0.48%) SharePoint 2010
12 1 (0.48%) IBM HTTP Server
12 1 (0.48%) WebSphere
12 1 (0.48%) Apache
12 1 (0.48%) Tomcat
12 1 (0.48%) WebSphere Application Server
12 1 (0.48%) SAS
Applications
1 38 (18.36%) MS Office
2 19 (9.18%) MS Excel
3 2 (0.97%) MS PowerPoint
Business Applications
1 1 (0.48%) SAP ERP
Cloud Services
1 18 (8.70%) Office 365
Communications & Networking
1 44 (21.26%) SAN
2 40 (19.32%) DNS
3 35 (16.91%) DHCP
3 35 (16.91%) Firewall
4 25 (12.08%) WAN
5 23 (11.11%) LAN
5 23 (11.11%) TCP/IP
6 15 (7.25%) NAS
7 13 (6.28%) VLAN
8 9 (4.35%) VoIP
9 5 (2.42%) VPN
10 4 (1.93%) Wi-Fi
10 4 (1.93%) 3G
10 4 (1.93%) Network Security
11 3 (1.45%) Cisco ASA
11 3 (1.45%) MPLS
11 3 (1.45%) Wireless
11 3 (1.45%) LDAP
12 2 (0.97%) SMS
12 2 (0.97%) SSL
Database & Business Intelligence
1 23 (11.11%) SQL Server
2 5 (2.42%) Crystal Reports
2 5 (2.42%) Cognos Impromptu
2 5 (2.42%) SQL Server 2008
3 3 (1.45%) SQL Server 2005
4 2 (0.97%) Oracle Database
4 2 (0.97%) Oracle Database 11g
5 1 (0.48%) QlikView
5 1 (0.48%) Oracle Database 10g
5 1 (0.48%) Oracle9i Database
Development Applications
1 1 (0.48%) Visual Studio
1 1 (0.48%) MSI
1 1 (0.48%) Introscope
General
1 11 (5.31%) Finance
2 5 (2.42%) Banking
3 4 (1.93%) Telecoms
4 2 (0.97%) Advertising
5 1 (0.48%) Law
5 1 (0.48%) Legal
5 1 (0.48%) Retail
5 1 (0.48%) Multimedia
5 1 (0.48%) Investment Banking
5 1 (0.48%) Retail Banking
Libraries, Frameworks & Software Standards
1 2 (0.97%) XML
2 1 (0.48%) EDI
2 1 (0.48%) Middleware
2 1 (0.48%) EDIFACT
2 1 (0.48%) SAP PI
2 1 (0.48%) .NET
2 1 (0.48%) Web Services
Miscellaneous
1 20 (9.66%) Blackberry
2 9 (4.35%) Thin Client
2 9 (4.35%) PDA
2 9 (4.35%) Fat Client
3 4 (1.93%) Replication
4 3 (1.45%) Clustering
4 3 (1.45%) iPhone
5 2 (0.97%) Video Conferencing
5 2 (0.97%) Computer Science
6 1 (0.48%) TRADACOMS
6 1 (0.48%) Open Source
6 1 (0.48%) EqualLogic
6 1 (0.48%) iPad
6 1 (0.48%) Enterprise Software
6 1 (0.48%) Management Information System
6 1 (0.48%) Handset
6 1 (0.48%) Smartcard
6 1 (0.48%) NHS
6 1 (0.48%) Firmware
Operating Systems
1 175 (84.54%) Windows
2 106 (51.21%) Windows Server 2008
3 75 (36.23%) Windows Server 2003
4 56 (27.05%) Windows 7
5 31 (14.98%) Windows Server 2012
6 29 (14.01%) Windows 8
7 25 (12.08%) Windows XP
8 12 (5.80%) Linux
9 10 (4.83%) UNIX
10 7 (3.38%) Windows 2000 Server
11 4 (1.93%) Mac OS
12 3 (1.45%) Android
12 3 (1.45%) Apple iOS
12 3 (1.45%) Solaris
13 2 (0.97%) Windows Vista
14 1 (0.48%) Red Hat Enterprise Linux
14 1 (0.48%) Windows 2000
14 1 (0.48%) Mac OS X
14 1 (0.48%) Windows Mobile
Processes & Methodologies
1 31 (14.98%) ITIL
2 14 (6.76%) Capacity Planning
3 6 (2.90%) Migration
4 5 (2.42%) PRINCE2
5 4 (1.93%) Disaster Recovery
5 4 (1.93%) Incident Management
5 4 (1.93%) Problem Management
6 3 (1.45%) ITSM
6 3 (1.45%) Performance Monitoring
7 2 (0.97%) Network Monitoring
7 2 (0.97%) Change Management
7 2 (0.97%) Network Management
7 2 (0.97%) Change Control
7 2 (0.97%) Root Cause Analysis
7 2 (0.97%) Data Security
7 2 (0.97%) Service Management
7 2 (0.97%) Load Balancing
7 2 (0.97%) Business Continuity
8 1 (0.48%) Network Design
8 1 (0.48%) Wealth Management
Programming Languages
1 18 (8.70%) SQL
2 9 (4.35%) VBScript
2 9 (4.35%) PowerShell
3 5 (2.42%) VB
4 2 (0.97%) Perl
5 1 (0.48%) Java
5 1 (0.48%) Python
Qualifications
1 31 (14.98%) Microsoft Certification
2 26 (12.56%) MCSE
3 20 (9.66%) Cisco Certification
3 20 (9.66%) Security Cleared
4 19 (9.18%) MCITP
4 19 (9.18%) SC Cleared
5 18 (8.70%) CCNA
6 15 (7.25%) VMware Certified Professional (VCP)
7 12 (5.80%) MCTS
7 12 (5.80%) MCP
7 12 (5.80%) CCNP
8 9 (4.35%) CCA
8 9 (4.35%) Citrix Certification
9 7 (3.38%) MCSA
10 3 (1.45%) CCSA
11 2 (0.97%) VCP5
11 2 (0.97%) CCEA
11 2 (0.97%) A+ Certification
11 2 (0.97%) DV Cleared
12 1 (0.48%) Check Point Certification
Quality Assurance & Compliance
1 8 (3.86%) SLA
System Software
1 128 (61.84%) Active Directory
2 45 (21.74%) VMware Infrastructure
3 19 (9.18%) Hyper-V
3 19 (9.18%) XenApp
4 14 (6.76%) XenDesktop
5 12 (5.80%) XenServer
6 11 (5.31%) vSphere
7 9 (4.35%) VMware Server
7 9 (4.35%) Terminal Services
8 8 (3.86%) VMware ESX
9 5 (2.42%) VMware ESXi
10 4 (1.93%) ISA Server
11 3 (1.45%) Microsoft App-V
12 2 (0.97%) NLBS
12 2 (0.97%) MetaFrame
12 2 (0.97%) UAG
13 1 (0.48%) Terminal Server
13 1 (0.48%) Novell eDirectory
13 1 (0.48%) VMware Workstation
Systems Management
1 33 (15.94%) SCCM
2 13 (6.28%) Backup Exec
3 7 (3.38%) ARCserve
4 5 (2.42%) WSUS
5 4 (1.93%) Norton AntiVirus
6 3 (1.45%) HP SIM
6 3 (1.45%) FortiGate
6 3 (1.45%) NetBackup
7 2 (0.97%) SCOM
8 1 (0.48%) MIMEsweeper
8 1 (0.48%) Systems Management Server (SMS)
8 1 (0.48%) OpenView Configuration Management
8 1 (0.48%) CA SiteMinder
8 1 (0.48%) EMC NetWorker
8 1 (0.48%) HP NNM
Vendors
1 106 (51.21%) VMware
2 88 (42.51%) Microsoft
3 56 (27.05%) Citrix
4 49 (23.67%) Cisco
5 19 (9.18%) Dell
6 18 (8.70%) HP
7 9 (4.35%) Symantec
8 8 (3.86%) Intel
9 7 (3.38%) SolarWinds
10 6 (2.90%) EMC
10 6 (2.90%) Juniper
11 5 (2.42%) Cognos
11 5 (2.42%) NetApp
11 5 (2.42%) Lotus
11 5 (2.42%) Apple
12 4 (1.93%) CheckPoint
12 4 (1.93%) Avaya
13 3 (1.45%) Mitel
13 3 (1.45%) ProCurve
14 2 (0.97%) Infor
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