The table below looks at the statistics for the 3rd Line Support Engineer role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support Engineer in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Third Line Support Engineer
Rank 452 448 489
Rank change year-on-year
-4 +41
Contract jobs requiring a 3rd Line Support Engineer 167 153 90
As % of all contract IT jobs located in the UK 0.32% 0.30% 0.19%
As % of the Job Titles category 0.34% 0.32% 0.20%
Number of daily rates quoted 96 94 47
Average daily rate £275 £275 £235
Average daily rate % change year-on-year
- +17.02%
90% offered a daily rate of more than £173 £204 £160
10% offered a daily rate of more than £381 £373 £350
UK excluding London average daily rate £253 £256 £235
% change year-on-year
-1.46% +9.04%
Number of hourly rates quoted 11 18 10
Average hourly rate £25.50 £27.00 £22.50
Average hourly rate % change year-on-year
-5.55% +20.00%
90% offered a hourly rate of more than £20.00 £15.50 £21.00
10% offered a hourly rate of more than £63.00 £55.65 £27.95
UK excluding London average hourly rate £25.50 £27.00 £22.10
% change year-on-year
-5.55% +22.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48576 47854 45775
As % of all contract IT jobs located in the UK 94.45% 94.46% 94.25%
Number of daily rates quoted 31231 29881 27104
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £257 £240 £225
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1759 1870 2013
Average hourly rate £17.50 £16.72 £17.50
Average hourly rate % change year-on-year
+4.66% -4.45%
90% offered a hourly rate of more than £11.00 £10.96 £11.38
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

3rd Line Support Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Engineer Jobs Demand Trend in the UK

3rd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Daily Rate Trend in the UK

3rd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 5 February 2016.

3rd Line Support Engineer Daily Rate Histogram in the UK

3rd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support Engineer within the UK.

3rd Line Support Engineer Hourly Rate Trend in the UK

3rd Line Support Engineer
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 5 February 2016.

3rd Line Support Engineer Hourly Rate Histogram in the UK

3rd Line Support Engineer
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 153 £275 +1.85% 60
London +6 55 £325 +8.33% 20
South East +2 38 £275 - 16
South West +2 16 £170 -27.65% 4
East Midlands -1 14 £263 -22.22% 2
Hampshire +9 13 £275 -8.71% 3
Berkshire +1 11 £253 +23.77% 2
Surrey -1 9 £325 -13.33% 4
Nottinghamshire -7 9 £270 -22.30%
Scotland -1 8 £275 - 1
Yorkshire -11 8 £250 -9.09% 2
West Midlands -21 8 £325 +30.00% 4
North West -18 7 £250 +53.84% 5
Southampton +14 6 £275 -12.00% 1
Gloucestershire +9 6 - -
East of England -3 6 £250 -23.07% 7
Birmingham -4 6 £325 -14.75% 3
Nottingham -11 6 £270 -22.30%
Bracknell +1 5 £255 - 1
West Yorkshire -7 5 £250 -9.09% 1
Edinburgh -10 5 - -
Leeds -14 5 £250 -9.09% 1
Reading -16 5 £200 -1.96%
City of London +29 4 £248 -22.65% 3
Cheshire - 4 £275 -
Dorset +7 3 £170 -24.44% 2
Bedfordshire +7 3 - -
Dunstable +3 3 - -
Wales -3 3 £263 -12.50%
South Wales -6 3 £263 -12.50%

3rd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title.

1 244 (74.16%) Windows
2 188 (57.14%) Active Directory
3 175 (53.19%) Windows Server
4 164 (49.85%) VMware
5 128 (38.91%) Windows Server 2008
6 105 (31.91%) Microsoft
7 102 (31.00%) Windows Server 2012
8 86 (26.14%) MS Exchange
9 72 (21.88%) VMware Infrastructure
10 71 (21.58%) Citrix
11 70 (21.28%) Cisco
12 63 (19.15%) Windows 7
13 56 (17.02%) Windows Server 2003
14 53 (16.11%) SQL
15 52 (15.81%) DNS
16 51 (15.50%) SAN
16 51 (15.50%) Firewall
17 48 (14.59%) Finance
17 48 (14.59%) Exchange Server 2010
18 47 (14.29%) LAN
19 45 (13.68%) SCCM
20 43 (13.07%) Office 365
20 43 (13.07%) SQL Server
21 41 (12.46%) ITIL
22 40 (12.16%) SharePoint
23 39 (11.85%) Hyper-V
24 38 (11.55%) WAN
25 37 (11.25%) DHCP
26 34 (10.33%) MS Excel
26 34 (10.33%) Windows XP

3rd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT contractor jobs within the UK that cited 3rd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 86 (26.14%) MS Exchange
2 48 (14.59%) Exchange Server 2010
3 40 (12.16%) SharePoint
4 26 (7.90%) Exchange Server 2013
5 23 (6.99%) Lync
6 19 (5.78%) IIS
7 15 (4.56%) Exchange Server 2007
8 14 (4.26%) Blackberry Enterprise Server
9 11 (3.34%) Exchange Server 2003
10 8 (2.43%) SharePoint 2010
11 5 (1.52%) IBM Notes
12 3 (0.91%) Apache
13 2 (0.61%) Oracle SOA Suite
13 2 (0.61%) SharePoint 2013
13 2 (0.61%) SharePoint Server
13 2 (0.61%) Tomcat
Applications
1 34 (10.33%) MS Excel
2 30 (9.12%) MS Office
3 3 (0.91%) MS Visio
4 1 (0.30%) MS PowerPoint
Business Applications
1 7 (2.13%) SAP Oil and Gas
2 5 (1.52%) Remedy ITSM
3 2 (0.61%) Maximo
4 1 (0.30%) Sage 200
Cloud Services
1 43 (13.07%) Office 365
2 11 (3.34%) Microsoft Azure
3 2 (0.61%) Amazon AWS
3 2 (0.61%) OneDrive
3 2 (0.61%) Yammer
4 1 (0.30%) IBM PureFlex
4 1 (0.30%) Mimecast
Communications & Networking
1 52 (15.81%) DNS
2 51 (15.50%) Firewall
2 51 (15.50%) SAN
3 47 (14.29%) LAN
4 38 (11.55%) WAN
5 37 (11.25%) DHCP
6 31 (9.42%) TCP/IP
7 20 (6.08%) VoIP
8 18 (5.47%) VPN
9 15 (4.56%) Wi-Fi
10 11 (3.34%) NAS
11 10 (3.04%) Internet
11 10 (3.04%) Network Security
11 10 (3.04%) Wireless
12 9 (2.74%) VLAN
13 8 (2.43%) Cisco ASA
13 8 (2.43%) MPLS
14 5 (1.52%) NetScaler
14 5 (1.52%) Skype
14 5 (1.52%) WLAN
Database & Business Intelligence
1 43 (13.07%) SQL Server
2 10 (3.04%) SQL Server 2008
2 10 (3.04%) SQL Server 2012
3 7 (2.13%) SQL Server 2005
4 4 (1.22%) BusinessObjects
4 4 (1.22%) SQL Server 2000
5 3 (0.91%) Data Mining
5 3 (0.91%) Relational Database
6 2 (0.61%) Oracle Database
7 1 (0.30%) DB2
7 1 (0.30%) EDRMS
Development Applications
1 2 (0.61%) Eclipse
1 2 (0.61%) Git (software)
1 2 (0.61%) JIRA
1 2 (0.61%) Maven
1 2 (0.61%) Oracle APEX
1 2 (0.61%) Subversion
1 2 (0.61%) Team Foundation Server
1 2 (0.61%) Visual Studio
2 1 (0.30%) Fiddler
General
1 48 (14.59%) Finance
2 23 (6.99%) Banking
3 16 (4.86%) Telecoms
4 11 (3.34%) Manufacturing
5 9 (2.74%) Investment Banking
6 8 (2.43%) Advertising
7 7 (2.13%) Electronics
7 7 (2.13%) Marketing
8 6 (1.82%) Retail
9 3 (0.91%) Aerospace
9 3 (0.91%) Law
9 3 (0.91%) Legal
9 3 (0.91%) Local Government
10 2 (0.61%) Billing
10 2 (0.61%) German Language
10 2 (0.61%) Pharmaceutical
11 1 (0.30%) Back Office
Libraries, Frameworks & Software Standards
1 9 (2.74%) .NET
2 3 (0.91%) Web Services
3 2 (0.61%) Hibernate
3 2 (0.61%) Java SE
3 2 (0.61%) Lucene
3 2 (0.61%) Middleware
3 2 (0.61%) NHibernate
3 2 (0.61%) Oracle Fusion
3 2 (0.61%) RESTful
3 2 (0.61%) SOAP
Miscellaneous
1 18 (5.47%) Analytical Skills
2 15 (4.56%) Data Centre
3 13 (3.95%) Blackberry
4 11 (3.34%) Driving Licence
4 11 (3.34%) Replication
5 6 (1.82%) Clustering
5 6 (1.82%) Enterprise Storage
5 6 (1.82%) NHS
6 5 (1.52%) HP Storage
7 4 (1.22%) Computer Science
7 4 (1.22%) EMC VNX
7 4 (1.22%) Video Conferencing
8 3 (0.91%) CCTV
8 3 (0.91%) Client/Server
8 3 (0.91%) EMC VMAX
8 3 (0.91%) New Media
8 3 (0.91%) VCE vBlock
8 3 (0.91%) Wiki
9 1 (0.30%) AS400
9 1 (0.30%) PDA
Operating Systems
1 244 (74.16%) Windows
2 175 (53.19%) Windows Server
3 128 (38.91%) Windows Server 2008
4 102 (31.00%) Windows Server 2012
5 63 (19.15%) Windows 7
6 56 (17.02%) Windows Server 2003
7 34 (10.33%) Windows XP
8 24 (7.29%) Linux
9 17 (5.17%) Windows 8
10 10 (3.04%) Unix
11 6 (1.82%) Windows 10
12 3 (0.91%) AIX
12 3 (0.91%) Windows 2000 Server
12 3 (0.91%) Windows Vista
13 2 (0.61%) Solaris
14 1 (0.30%) Android
14 1 (0.30%) Red Hat Enterprise Linux
14 1 (0.30%) Ubuntu
14 1 (0.30%) Windows 2000
14 1 (0.30%) Windows Phone
Processes & Methodologies
1 41 (12.46%) ITIL
2 20 (6.08%) Migration
3 10 (3.04%) Business Intelligence
4 9 (2.74%) Disaster Recovery
4 9 (2.74%) Incident Management
5 8 (2.43%) Programme Management
6 7 (2.13%) Configuration Management
6 7 (2.13%) Digital Marketing
6 7 (2.13%) Patch Management
7 6 (1.82%) Asset Management
7 6 (1.82%) Change Management
7 6 (1.82%) ITSM
7 6 (1.82%) Performance Monitoring
7 6 (1.82%) Performance Tuning
7 6 (1.82%) Server Building
7 6 (1.82%) Workflow
8 5 (1.52%) ITIL V3
8 5 (1.52%) Network Management
8 5 (1.52%) Problem Management
8 5 (1.52%) Service Delivery
Programming Languages
1 53 (16.11%) SQL
2 32 (9.73%) PowerShell
3 5 (1.52%) C
3 5 (1.52%) C#
3 5 (1.52%) Java
4 3 (0.91%) VBScript
5 2 (0.61%) C++
5 2 (0.61%) PL/SQL
6 1 (0.30%) Shell Script
6 1 (0.30%) VB
6 1 (0.30%) VBA
Qualifications
1 34 (10.33%) Cisco Certification
2 31 (9.42%) Security Cleared
3 29 (8.81%) CCNA
4 28 (8.51%) Microsoft Certification
5 23 (6.99%) SC Cleared
6 21 (6.38%) MCSE
7 13 (3.95%) CCNP
8 12 (3.65%) MCITP
9 9 (2.74%) DV Cleared
10 7 (2.13%) MCSA
11 6 (1.82%) Degree
12 3 (0.91%) CCIE
12 3 (0.91%) MCTS
13 2 (0.61%) MCP
13 2 (0.61%) VMware Certified Professional (VCP)
14 1 (0.30%) HNC
14 1 (0.30%) HND
14 1 (0.30%) ITIL Foundation Certificate
14 1 (0.30%) PRINCE2 Practitioner
14 1 (0.30%) Server+ Certification
Quality Assurance & Compliance
1 16 (4.86%) SLA
2 1 (0.30%) Disclosure Scotland
2 1 (0.30%) ISO/IEC 27001
2 1 (0.30%) QA
System Software
1 188 (57.14%) Active Directory
2 72 (21.88%) VMware Infrastructure
3 39 (11.85%) Hyper-V
4 32 (9.73%) vSphere
5 21 (6.38%) XenApp
6 14 (4.26%) VMware ESXi
7 12 (3.65%) VMware ESX
8 7 (2.13%) XenDesktop
9 4 (1.22%) MetaFrame
9 4 (1.22%) XenServer
10 3 (0.91%) Citrix Presentation Server
10 3 (0.91%) VMware Server
11 2 (0.61%) Shibboleth
11 2 (0.61%) vCloud
12 1 (0.30%) Firmware
12 1 (0.30%) Microsoft App-V
12 1 (0.30%) Microsoft Virtual Server
12 1 (0.30%) NFS
12 1 (0.30%) Samba
12 1 (0.30%) Veritas Cluster Server
Systems Management
1 45 (13.68%) SCCM
2 20 (6.08%) SCOM
3 14 (4.26%) WSUS
4 9 (2.74%) NetBackup
5 6 (1.82%) Backup Exec
6 5 (1.52%) SCOrch
7 4 (1.22%) SCVMM
8 3 (0.91%) EMC NetWorker
8 3 (0.91%) Nagios
8 3 (0.91%) Tivoli
8 3 (0.91%) Tivoli Storage Manager
9 2 (0.61%) HP SIM
9 2 (0.61%) Microsoft Data Protection Manager
9 2 (0.61%) SCDPM
10 1 (0.30%) HP Data Protector
10 1 (0.30%) Norton AntiVirus
10 1 (0.30%) OpenView Configuration Management
10 1 (0.30%) SolarWinds Orion
10 1 (0.30%) vMotion
10 1 (0.30%) Windows Intune
Vendors
1 164 (49.85%) VMware
2 105 (31.91%) Microsoft
3 71 (21.58%) Citrix
4 70 (21.28%) Cisco
5 27 (8.21%) HP
6 12 (3.65%) EMC
7 11 (3.34%) SolarWinds
8 10 (3.04%) Symantec
9 9 (2.74%) Oracle
10 8 (2.43%) IBM
10 8 (2.43%) NetApp
10 8 (2.43%) Remedy
11 7 (2.13%) Avaya
11 7 (2.13%) SAP
12 6 (1.82%) CheckPoint
12 6 (1.82%) Dell
12 6 (1.82%) Veeam
13 5 (1.52%) AppSense
13 5 (1.52%) Brocade
13 5 (1.52%) Juniper
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Rate: £200 - £250 per day
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