3rd Line Support Engineer Jobs

Third Line Support Engineer
UK

The median Third Line Support Engineer salary in the UK is £41,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 643 805 957
Rank change year-on-year +162 +152 -295
Permanent jobs requiring a 3rd Line Support Engineer 254 165 275
As % of all permanent jobs advertised in the UK 0.26% 0.16% 0.18%
As % of the Job Titles category 0.27% 0.17% 0.19%
Number of salaries quoted 244 154 263
10th Percentile £31,250 £32,500 £29,750
25th Percentile £35,000 £36,250 £32,000
Median annual salary (50th Percentile) £41,000 £41,705 £40,000
Median % change year-on-year -1.69% +4.26% -
75th Percentile £46,750 £48,750 £47,500
90th Percentile £53,750 £55,000 £52,500
UK excluding London median annual salary £40,000 £40,500 £39,000
% change year-on-year -1.23% +3.85% -2.50%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,756 95,826 148,057
% of permanent jobs with a recognized job title 94.61% 91.56% 96.06%
Number of salaries quoted 66,592 60,202 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Engineer.

Salary trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Engineer over the 6 months to 27 April 2024.

Salary histogram for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +196 247 £40,000 -3.61% 48
UK excluding London +119 229 £40,000 -1.23% 41
Work from Home +126 99 £37,500 -10.71% 18
South East +74 89 £42,000 +5.00% 14
Midlands +39 43 £38,500 -18.95% 6
North of England +50 38 £32,500 -18.75% 13
West Midlands +51 31 £37,500 -9.64% 5
South West +19 28 £45,000 +13.92% 2
London +116 25 £60,000 +41.18% 8
East of England +25 24 £42,500 +7.59% 4
North East +16 23 £32,500 - 3
East Midlands -8 12 £40,000 -27.27% 1
Yorkshire +92 8 £40,000 -11.11% 1
North West -6 7 £52,500 +29.63% 9
Scotland -59 7 £48,500 +7.78% 2

3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, 3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Engineer in the job title.

1 157 (61.81%) Microsoft
2 144 (56.69%) Microsoft 365
3 142 (55.91%) Azure
4 138 (54.33%) Windows
5 118 (46.46%) Firewall
6 106 (41.73%) VMware
6 106 (41.73%) Active Directory
7 100 (39.37%) Windows Server
8 86 (33.86%) Social Skills
9 85 (33.46%) VMware Infrastructure
10 74 (29.13%) Hyper-V
11 73 (28.74%) Microsoft Exchange
12 71 (27.95%) SQL Server
13 69 (27.17%) Citrix
14 61 (24.02%) Veeam
15 60 (23.62%) ITIL
16 56 (22.05%) SharePoint
17 54 (21.26%) Microsoft Intune
18 47 (18.50%) SQL
19 46 (18.11%) SAN
20 44 (17.32%) WAN
20 44 (17.32%) Degree
21 43 (16.93%) DNS
22 42 (16.54%) Cisco
23 37 (14.57%) Microsoft Certification
24 36 (14.17%) LAN
24 36 (14.17%) Wi-Fi
25 35 (13.78%) Problem-Solving
25 35 (13.78%) Infrastructure Engineering
26 34 (13.39%) Driving Licence

3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (28.74%) Microsoft Exchange
2 56 (22.05%) SharePoint
3 12 (4.72%) IIS
4 6 (2.36%) Exchange Server 2000
4 6 (2.36%) Exchange Server 2010
5 5 (1.97%) Exchange Server 2007
6 4 (1.57%) Exchange Server 2013
7 2 (0.79%) WordPress
Applications
1 32 (12.60%) Microsoft Office
2 18 (7.09%) Microsoft Excel
3 1 (0.39%) MS Visio
Business Applications
1 1 (0.39%) Dynamics CRM
1 1 (0.39%) Dynamics NAV
Cloud Services
1 144 (56.69%) Microsoft 365
2 142 (55.91%) Azure
3 28 (11.02%) Entra ID
4 19 (7.48%) OneDrive
5 17 (6.69%) AWS
6 11 (4.33%) SaaS
7 10 (3.94%) IaaS
7 10 (3.94%) PaaS
8 8 (3.15%) Azure Cosmos DB
8 8 (3.15%) Azure Monitor
8 8 (3.15%) Power Platform
9 7 (2.76%) Mimecast
10 6 (2.36%) Google Workspace
11 3 (1.18%) GCP
11 3 (1.18%) Nutanix
12 2 (0.79%) Amazon S3
12 2 (0.79%) OpenDNS
13 1 (0.39%) Azure Stack
13 1 (0.39%) Azure Storage
13 1 (0.39%) Dynamics 365
Communications & Networking
1 118 (46.46%) Firewall
2 46 (18.11%) SAN
3 44 (17.32%) WAN
4 43 (16.93%) DNS
5 36 (14.17%) LAN
5 36 (14.17%) Wi-Fi
6 34 (13.39%) DHCP
7 29 (11.42%) VPN
8 25 (9.84%) VLAN
9 22 (8.66%) TCP/IP
10 19 (7.48%) Wireless
11 15 (5.91%) VoIP
12 12 (4.72%) Remote Desktop
13 10 (3.94%) SD-WAN
13 10 (3.94%) WLAN
14 9 (3.54%) OSPF
15 7 (2.76%) BGP
15 7 (2.76%) FTP
15 7 (2.76%) HSRP
15 7 (2.76%) IPsec
Database & Business Intelligence
1 71 (27.95%) SQL Server
2 33 (12.99%) Amazon RDS
3 2 (0.79%) MariaDB
3 2 (0.79%) MySQL
3 2 (0.79%) SQLPlus
Development Applications
1 2 (0.79%) Hudson
1 2 (0.79%) JIRA
2 1 (0.39%) MSI
General
1 86 (33.86%) Social Skills
2 21 (8.27%) Law
3 19 (7.48%) Organisational Skills
4 18 (7.09%) Documentation Skills
5 17 (6.69%) Analytical Skills
6 9 (3.54%) Finance
6 9 (3.54%) Games
6 9 (3.54%) Inclusion and Diversity
6 9 (3.54%) Telecoms
7 4 (1.57%) Legal
7 4 (1.57%) Pharmaceutical
7 4 (1.57%) Public Sector
8 3 (1.18%) Banking
8 3 (1.18%) Retail
9 2 (0.79%) Manufacturing
10 1 (0.39%) Social Science
Libraries, Frameworks & Software Standards
1 3 (1.18%) 802.1X
2 2 (0.79%) LAMP
2 2 (0.79%) V-Ray
3 1 (0.39%) SAML
Miscellaneous
1 34 (13.39%) Driving Licence
2 25 (9.84%) Replication
3 22 (8.66%) Enterprise Storage
4 12 (4.72%) Management Information System
4 12 (4.72%) Self-Motivation
5 11 (4.33%) Data Centre
6 7 (2.76%) Client/Server
6 7 (2.76%) Clustering
6 7 (2.76%) iPad
7 2 (0.79%) iPhone
7 2 (0.79%) PKI
7 2 (0.79%) Team-Oriented Environment
8 1 (0.39%) Enterprise Software
8 1 (0.39%) Hybrid Cloud
8 1 (0.39%) Linux Command Line
8 1 (0.39%) Mobile App
8 1 (0.39%) Onboarding
8 1 (0.39%) Renewable Energy
8 1 (0.39%) Security Posture
8 1 (0.39%) Smartphone
Operating Systems
1 138 (54.33%) Windows
2 100 (39.37%) Windows Server
3 26 (10.24%) Windows Server 2016
4 23 (9.06%) Linux
5 21 (8.27%) Windows Server 2012
6 18 (7.09%) Windows 10
7 12 (4.72%) Windows Server 2019
8 8 (3.15%) Windows Server 2008
9 6 (2.36%) Mac OS
10 5 (1.97%) Debian
11 3 (1.18%) CentOS
12 2 (0.79%) Red Hat Enterprise Linux
12 2 (0.79%) Ubuntu
12 2 (0.79%) Windows 7
13 1 (0.39%) Unix
13 1 (0.39%) VMS
Processes & Methodologies
1 60 (23.62%) ITIL
2 35 (13.78%) Infrastructure Engineering
2 35 (13.78%) Problem-Solving
3 24 (9.45%) Cybersecurity
4 22 (8.66%) Customer Service
5 20 (7.87%) Incident Management
6 19 (7.48%) Migration
7 18 (7.09%) Remote Monitoring and Management
8 17 (6.69%) Desktop Virtualisation
9 16 (6.30%) Change Control
10 14 (5.51%) Agile
10 14 (5.51%) Multi-Factor Authentication
11 12 (4.72%) Root Cause Analysis
12 11 (4.33%) Patch Management
13 10 (3.94%) Antivirus Management
14 9 (3.54%) Infrastructure as Code
14 9 (3.54%) Proactive Monitoring
14 9 (3.54%) Systems Engineering
15 8 (3.15%) Mentoring
15 8 (3.15%) Service Delivery
Programming Languages
1 47 (18.50%) SQL
2 28 (11.02%) PowerShell
3 2 (0.79%) C#
Qualifications
1 44 (17.32%) Degree
2 37 (14.57%) Microsoft Certification
3 27 (10.63%) Azure Certification
4 21 (8.27%) Cisco Certification
5 16 (6.30%) CCNA
6 12 (4.72%) Security Cleared
7 9 (3.54%) MCSE
8 8 (3.15%) CCNP
9 7 (2.76%) ITIL Foundation Certificate
10 6 (2.36%) Network+ Certification
11 5 (1.97%) MCSA
12 4 (1.57%) MCP
13 3 (1.18%) A+ Certification
13 3 (1.18%) RHCT
14 2 (0.79%) CompTIA Security+
14 2 (0.79%) Computer Science Degree
14 2 (0.79%) DV Cleared
14 2 (0.79%) SC Cleared
15 1 (0.39%) CCENT
15 1 (0.39%) DBS Check
Quality Assurance & Compliance
1 4 (1.57%) SLA
2 3 (1.18%) Cyber Essentials
2 3 (1.18%) ISO/IEC 27001
3 2 (0.79%) GDPR
3 2 (0.79%) NIST
4 1 (0.39%) Cyber Essentials PLUS
4 1 (0.39%) GxP
System Software
1 106 (41.73%) Active Directory
2 85 (33.46%) VMware Infrastructure
3 74 (29.13%) Hyper-V
4 20 (7.87%) VMware ESXi
5 11 (4.33%) Virtual Machines
6 10 (3.94%) Virtual Desktop
7 9 (3.54%) vSphere
8 5 (1.97%) XenApp
9 4 (1.57%) Citrix Hypervisor
9 4 (1.57%) Terminal Services
10 3 (1.18%) KVM
10 3 (1.18%) XenDesktop
11 2 (0.79%) Docker
11 2 (0.79%) pfSense
11 2 (0.79%) Virtual Servers
11 2 (0.79%) VMware Server
12 1 (0.39%) NFS
12 1 (0.39%) Xen
Systems Management
1 54 (21.26%) Microsoft Intune
2 16 (6.30%) SCCM
3 7 (2.76%) Jamf Pro
3 7 (2.76%) Terraform
4 5 (1.97%) Microsoft Clustering
5 3 (1.18%) vCenter Server
6 2 (0.79%) Active Directory Federation Services
6 2 (0.79%) Autotask
6 2 (0.79%) Backup Exec
6 2 (0.79%) Dell DRAC
6 2 (0.79%) Microsoft Data Protection Manager
6 2 (0.79%) SCDPM
6 2 (0.79%) Single Sign-On
6 2 (0.79%) WSUS
7 1 (0.39%) Ansible
7 1 (0.39%) DatAdvantage
7 1 (0.39%) Failover Clustering
7 1 (0.39%) QRadar
7 1 (0.39%) Stealthwatch
7 1 (0.39%) Symantec Endpoint Protection
Vendors
1 157 (61.81%) Microsoft
2 106 (41.73%) VMware
3 69 (27.17%) Citrix
4 61 (24.02%) Veeam
5 42 (16.54%) Cisco
6 21 (8.27%) HP
7 20 (7.87%) Sophos
8 14 (5.51%) WatchGuard
9 12 (4.72%) Meraki
10 10 (3.94%) Juniper
11 8 (3.15%) Dell
11 8 (3.15%) Draytek
12 7 (2.76%) Acronis
12 7 (2.76%) Datto
13 6 (2.36%) Google
14 5 (1.97%) SolarWinds
15 4 (1.57%) Apple
15 4 (1.57%) ConnectWise
15 4 (1.57%) NetApp
15 4 (1.57%) Ubiquiti