Help Desk Analyst Contracts

Help Desk Analyst
UK

The median Help Desk Analyst daily rate in the UK is £160 according to job vacancies posted during the 6 months to 2 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 557 633 794
Rank change year-on-year +76 +161 -140
Contract jobs requiring a Help Desk Analyst 26 72 51
As % of all contract jobs advertised in the UK 0.060% 0.12% 0.057%
As % of the Job Titles category 0.065% 0.13% 0.060%
Number of daily rates quoted 17 57 37
10th Percentile £127 £156 £105
25th Percentile £138 £185 £115
Median daily rate (50th Percentile) £160 £225 £160
Median % change year-on-year -28.89% +40.63% +3.23%
75th Percentile £180 £823 £194
90th Percentile £200 - £243
UK excluding London median daily rate £160 £160 £160
Number of hourly rates quoted 6 7 9
10th Percentile £13.81 £11.25 £10.84
25th Percentile £14.22 £12.19 £11.00
Median hourly rate £15.33 £16.00 £12.63
Median % change year-on-year -4.16% +26.64% -18.52%
75th Percentile £16.76 £19.24 £12.88
90th Percentile £17.10 £23.20 £18.68
UK excluding London median hourly rate £15.33 £14.25 £12.63
% change year-on-year +7.58% +12.83% -21.06%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,269 56,187 84,691
% of contract IT jobs with a recognized job title 92.75% 94.62% 95.47%
Number of daily rates quoted 26,215 39,262 59,481
10th Percentile £276 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £735
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,672 1,567 2,094
10th Percentile £12.86 £14.28 £12.50
25th Percentile £16.30 £19.38 £15.50
Median hourly rate £36.42 £45.00 £23.14
Median % change year-on-year -19.07% +94.45% +2.04%
75th Percentile £61.25 £65.75 £48.75
90th Percentile £72.50 £75.75 £63.25
UK excluding London median hourly rate £39.55 £42.50 £19.50
% change year-on-year -6.94% +117.95% +2.63%

Help Desk Analyst
Job Vacancy Trend

Job postings that featured Help Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Analyst in the UK

Help Desk Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Help Desk Analyst.

Daily rate trend for Help Desk Analyst in the UK

Help Desk Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Help Desk Analyst over the 6 months to 2 May 2024.

Daily rate histogram for Help Desk Analyst in the UK

Help Desk Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Help Desk Analyst.

Hourly rate trend for Help Desk Analyst in the UK

Help Desk Analyst
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Analyst within the UK over the 6 months to 2 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +52 21 £160 - 14
England +82 20 £165 -68.57% 15
Scotland +39 6 £150 +15.38%
Work from Home +93 5 £150 -77.78% 4
London +72 5 £160 -76.30% 1
South West +30 5 £175 -13.04% 1
Midlands +26 5 £148 -7.81% 3
South East +28 4 £165 - 8
East Midlands - 4 £148 - 3
North of England +28 1 - - 2
North West +17 1 - - 1
West Midlands +15 1 - -

Help Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 May 2024, Help Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Help Desk Analyst in the job title.

1 10 (38.46%) Customer Service
2 8 (30.77%) Social Skills
2 8 (30.77%) Active Directory
2 8 (30.77%) Windows
3 5 (19.23%) ServiceNow
4 4 (15.38%) SLA
4 4 (15.38%) Microsoft
4 4 (15.38%) SharePoint
4 4 (15.38%) Microsoft 365
5 3 (11.54%) Problem-Solving
5 3 (11.54%) Power BI
5 3 (11.54%) Business Intelligence
5 3 (11.54%) Disclosure Scotland
5 3 (11.54%) Power Platform
5 3 (11.54%) Microsoft Office
6 2 (7.69%) ITIL
6 2 (7.69%) assyst
6 2 (7.69%) Change Management
6 2 (7.69%) Information Security
6 2 (7.69%) Windows 10
7 1 (3.85%) Analytical Skills
7 1 (3.85%) Entra ID
7 1 (3.85%) WhatsApp
7 1 (3.85%) Virtual Machines
7 1 (3.85%) Public Sector
7 1 (3.85%) Customer Experience
7 1 (3.85%) Health Technology
7 1 (3.85%) Legal
7 1 (3.85%) Retail
7 1 (3.85%) VLAN

Help Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (15.38%) SharePoint
2 1 (3.85%) Microsoft Exchange
Applications
1 3 (11.54%) Microsoft Office
Business Applications
1 2 (7.69%) assyst
Cloud Services
1 4 (15.38%) Microsoft 365
2 3 (11.54%) Power Platform
3 1 (3.85%) Azure
3 1 (3.85%) Entra ID
3 1 (3.85%) WhatsApp
Communications & Networking
1 1 (3.85%) DHCP
1 1 (3.85%) DNS
1 1 (3.85%) TCP/IP
1 1 (3.85%) VLAN
1 1 (3.85%) VPN
Database & Business Intelligence
1 3 (11.54%) Power BI
General
1 8 (30.77%) Social Skills
2 1 (3.85%) Analytical Skills
2 1 (3.85%) Health Technology
2 1 (3.85%) Italian Language
2 1 (3.85%) Legal
2 1 (3.85%) Public Sector
2 1 (3.85%) Retail
Operating Systems
1 8 (30.77%) Windows
2 2 (7.69%) Windows 10
3 1 (3.85%) Android
3 1 (3.85%) Apple iOS
3 1 (3.85%) Linux
3 1 (3.85%) Mac OS
Processes & Methodologies
1 10 (38.46%) Customer Service
2 3 (11.54%) Business Intelligence
2 3 (11.54%) Problem-Solving
3 2 (7.69%) Change Management
3 2 (7.69%) Information Security
3 2 (7.69%) ITIL
4 1 (3.85%) CRM
4 1 (3.85%) Customer Experience
4 1 (3.85%) Service Management
Qualifications
1 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 4 (15.38%) SLA
2 3 (11.54%) Disclosure Scotland
System Software
1 8 (30.77%) Active Directory
2 1 (3.85%) Virtual Machines
Vendors
1 5 (19.23%) ServiceNow
2 4 (15.38%) Microsoft
3 1 (3.85%) Apple