The statistics below represent IT jobs advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 23 February 2017 with a comparison to same period over 2 years.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
Help Desk Analyst
UK
Rank 631 645 605
Rank change year-on-year
+14 -40
Permanent jobs requiring a Help Desk Analyst 217 296 375
As % of all permanent IT jobs located in the UK 0.26% 0.29% 0.35%
As % of the Job Titles category 0.27% 0.30% 0.36%
Number of salaries quoted 205 280 342
Median salary £23,000 £23,000 £22,500
Median salary % change year-on-year
- +2.22%
90% offered a salary of more than £18,350 £18,500 £18,275
10% offered a salary of more than £29,000 £28,500 £31,000
UK excluding London median salary £21,000 £21,000 £21,250
% change year-on-year
- -1.17%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80883 98578 103250
As % of all permanent IT jobs located in the UK 96.35% 96.45% 96.69%
Number of salaries quoted 67143 82699 85275
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £42,000 £40,000
% change year-on-year
-1.19% +5.00%

Help Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 23 February 2017 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 207 £23,000 - 17
London +33 76 £25,000 +2.04% 8
South East +31 51 £22,500 +4.65% 3
East of England +12 20 £22,500 +12.50% 1
Hertfordshire +17 17 £23,250 +22.36% 1
Surrey +40 16 £23,250 +1.08% 1
North West -9 15 £19,500 -15.21% 1
Yorkshire +23 14 £20,750 +3.75% 2
City of London +41 12 £29,000 +7.40% 1
West Yorkshire +33 12 £22,000 -1.12% 2
Hampshire +31 12 £20,250 -10.00% 1
Leeds +25 11 £22,000 -1.12%
South West +16 11 £19,000 -15.55%
Berkshire +35 10 £22,500 +4.65%
East Midlands +18 10 £19,500 -7.14% 2
Watford +9 9 £25,000 -9.09%
West Midlands +20 8 £20,163 +8.98%
Buckinghamshire +19 8 £17,000 -22.72%
Milton Keynes +19 7 £17,000 -
Newbury +12 6 £24,500 -2.00%
Manchester -24 6 £20,250 -7.95% 1
Basingstoke - 6 £19,000 -
Bath - 6 £18,250 -
Somerset - 6 £18,250 -
Birmingham +16 5 £20,926 +3.33%
Liverpool +6 5 £20,000 -33.33%
Merseyside -5 5 £20,000 -33.33%
Wiltshire +16 4 £22,750 -4.21%
Lincolnshire - 4 £19,500 - 1
Spalding - 4 £19,500 -

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 23 February 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 298 (66.08%) Windows
2 255 (56.54%) Microsoft
3 223 (49.45%) Active Directory
4 199 (44.12%) MS Office
5 178 (39.47%) Windows 7
6 130 (28.82%) MS Excel
7 125 (27.72%) ITIL
8 96 (21.29%) SLA
9 75 (16.63%) Windows Server
10 62 (13.75%) MS Exchange
11 51 (11.31%) Windows 8
12 50 (11.09%) Law
13 49 (10.86%) Windows XP
13 49 (10.86%) Citrix
14 46 (10.20%) Degree
14 46 (10.20%) Windows Server 2008
15 45 (9.98%) Office 365
16 43 (9.53%) Windows 10
17 42 (9.31%) Blackberry
18 40 (8.87%) Finance
19 38 (8.43%) TCP/IP
20 34 (7.54%) Cisco
21 31 (6.87%) SQL
21 31 (6.87%) Time Management
22 30 (6.65%) Legal
23 29 (6.43%) DNS
24 28 (6.21%) Microsoft Certification
24 28 (6.21%) LAN
24 28 (6.21%) iManage
25 27 (5.99%) WAN

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (13.75%) MS Exchange
2 20 (4.43%) Skype for Business
3 15 (3.33%) SharePoint
4 13 (2.88%) Exchange Server 2013
5 12 (2.66%) Exchange Server 2010
6 8 (1.77%) Blackberry Enterprise Server
7 7 (1.55%) Exchange Server 2007
8 2 (0.44%) IBM Notes
9 1 (0.22%) BizTalk Server
9 1 (0.22%) SharePoint 2013
9 1 (0.22%) WordPress
Applications
1 199 (44.12%) MS Office
2 130 (28.82%) MS Excel
3 12 (2.66%) MS PowerPoint
4 3 (0.67%) MS Visio
5 1 (0.22%) Acrobat
5 1 (0.22%) Spreadsheet
Business Applications
1 6 (1.33%) Eikon
1 6 (1.33%) SAP Oil and Gas
2 1 (0.22%) Dynamics AX
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) Sage 1000
2 1 (0.22%) SAP BPC
Cloud Services
1 45 (9.98%) Office 365
2 7 (1.55%) Microsoft Azure
3 5 (1.11%) SaaS
4 3 (0.67%) Amazon AWS
4 3 (0.67%) Cloud Computing
5 2 (0.44%) G Suite
Communications & Networking
1 38 (8.43%) TCP/IP
2 29 (6.43%) DNS
3 28 (6.21%) LAN
4 27 (5.99%) Firewall
4 27 (5.99%) WAN
5 20 (4.43%) DHCP
5 20 (4.43%) VoIP
6 17 (3.77%) VPN
7 9 (2.00%) Wireless
8 8 (1.77%) Internet
8 8 (1.77%) Skype
9 6 (1.33%) Remote Desktop
9 6 (1.33%) Wi-Fi
10 5 (1.11%) SSL
11 4 (0.89%) ADSL
11 4 (0.89%) Cisco IOS
11 4 (0.89%) WLAN
12 3 (0.67%) FTP
12 3 (0.67%) HTTP
12 3 (0.67%) SMTP
Database & Business Intelligence
1 12 (2.66%) SQL Server
2 3 (0.67%) Relational Database
3 2 (0.44%) Oracle Database
3 2 (0.44%) Oracle Database 11g
4 1 (0.22%) SAP BW
4 1 (0.22%) SQL Server 2005
4 1 (0.22%) SQL Server 2008
Development Applications
1 7 (1.55%) JIRA
General
1 50 (11.09%) Law
2 40 (8.87%) Finance
3 30 (6.65%) Legal
4 13 (2.88%) Advertising
5 11 (2.44%) Telecoms
6 10 (2.22%) Banking
6 10 (2.22%) Manufacturing
7 7 (1.55%) Electronics
7 7 (1.55%) Retail
8 6 (1.33%) Marketing
9 5 (1.11%) German Language
9 5 (1.11%) Publishing
10 4 (0.89%) Billing
11 3 (0.67%) Aerospace
11 3 (0.67%) Welsh Language
12 2 (0.44%) French Language
12 2 (0.44%) Pharmaceutical
13 1 (0.22%) Games
13 1 (0.22%) International Banking
13 1 (0.22%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (0.67%) .NET
1 3 (0.67%) HTML
1 3 (0.67%) Web Services
2 1 (0.22%) Ruby on Rails
Miscellaneous
1 42 (9.31%) Blackberry
2 26 (5.76%) Analytical Skills
3 24 (5.32%) iPhone
4 15 (3.33%) Computer Science
5 12 (2.66%) Chip and PIN
6 10 (2.22%) Smartphone
7 9 (2.00%) Video Conferencing
8 8 (1.77%) Data Centre
8 8 (1.77%) iPad
8 8 (1.77%) PDA
9 6 (1.33%) Enterprise Software
10 5 (1.11%) Fat Client
10 5 (1.11%) Thin Client
11 4 (0.89%) EPoS
11 4 (0.89%) Management Information System
12 3 (0.67%) IVR
12 3 (0.67%) Linux Command Line
13 2 (0.44%) Virtual Team
14 1 (0.22%) Driving Licence
14 1 (0.22%) User Experience
Operating Systems
1 298 (66.08%) Windows
2 178 (39.47%) Windows 7
3 75 (16.63%) Windows Server
4 51 (11.31%) Windows 8
5 49 (10.86%) Windows XP
6 46 (10.20%) Windows Server 2008
7 43 (9.53%) Windows 10
8 23 (5.10%) Windows Server 2012
9 22 (4.88%) Linux
10 19 (4.21%) Windows Server 2003
11 15 (3.33%) Mac OS X
12 12 (2.66%) Windows Vista
13 10 (2.22%) Unix
14 7 (1.55%) Android
14 7 (1.55%) Apple iOS
15 4 (0.89%) Windows Phone
16 2 (0.44%) Mac OS
17 1 (0.22%) Red Hat Enterprise Linux
Processes & Methodologies
1 125 (27.72%) ITIL
2 31 (6.87%) Time Management
3 21 (4.66%) ITSM
4 17 (3.77%) Problem Management
5 16 (3.55%) Service Management
6 15 (3.33%) Incident Management
7 13 (2.88%) CRM
7 13 (2.88%) Service Delivery
8 12 (2.66%) CAD
9 11 (2.44%) Process Improvement
10 10 (2.22%) Project Management
11 9 (2.00%) Change Management
11 9 (2.00%) Root Cause Analysis
12 6 (1.33%) Asset Management
12 6 (1.33%) Business Intelligence
12 6 (1.33%) Digital Marketing
12 6 (1.33%) Programme Management
13 5 (1.11%) Document Management
13 5 (1.11%) ITIL V3
13 5 (1.11%) Logistics
Programming Languages
1 31 (6.87%) SQL
2 23 (5.10%) C
3 6 (1.33%) PL/SQL
4 4 (0.89%) PowerShell
5 2 (0.44%) C#
6 1 (0.22%) Java
6 1 (0.22%) Ruby
Qualifications
1 46 (10.20%) Degree
2 28 (6.21%) Microsoft Certification
3 19 (4.21%) MOS
4 14 (3.10%) HND
5 11 (2.44%) MCP
6 7 (1.55%) GNVQ
6 7 (1.55%) MCSA
7 6 (1.33%) ITIL Certification
7 6 (1.33%) MCDST
7 6 (1.33%) Security Cleared
8 5 (1.11%) SC Cleared
9 3 (0.67%) CCNA
9 3 (0.67%) Cisco Certification
10 2 (0.44%) ITIL Foundation Certificate
10 2 (0.44%) MCITP
11 1 (0.22%) A+ Certification
11 1 (0.22%) MCTS
11 1 (0.22%) VCP5
11 1 (0.22%) VCP6
11 1 (0.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 96 (21.29%) SLA
2 5 (1.11%) QA
System Software
1 223 (49.45%) Active Directory
2 16 (3.55%) VMware Infrastructure
3 11 (2.44%) Hyper-V
3 11 (2.44%) Terminal Services
4 10 (2.22%) XenApp
4 10 (2.22%) XenDesktop
5 9 (2.00%) Virtual Servers
6 4 (0.89%) VMware ESXi
6 4 (0.89%) vSphere
7 3 (0.67%) IMail Server
Systems Management
1 9 (2.00%) XenMobile
2 8 (1.77%) Backup Exec
3 6 (1.33%) SCCM
4 4 (0.89%) McAfee ePO
5 2 (0.44%) NetBackup
5 2 (0.44%) Norton AntiVirus
6 1 (0.22%) CA Spectrum
6 1 (0.22%) Nagios
6 1 (0.22%) SCOM
6 1 (0.22%) WSUS
Vendors
1 255 (56.54%) Microsoft
2 49 (10.86%) Citrix
3 34 (7.54%) Cisco
4 28 (6.21%) iManage
5 24 (5.32%) VMware
6 23 (5.10%) Dell
7 20 (4.43%) Apple
8 19 (4.21%) SAP
9 16 (3.55%) HP
9 16 (3.55%) Polycom
10 12 (2.66%) RedPrairie
11 10 (2.22%) Intel Security
12 9 (2.00%) Samsung
13 8 (1.77%) ServiceNow
13 8 (1.77%) Symantec
14 6 (1.33%) Bloomberg
14 6 (1.33%) FactSet
15 5 (1.11%) SonicWALL
15 5 (1.11%) Splunk
15 5 (1.11%) Sun
Leicester, Leicestershire
Senitor Associates
Salary: £18000 - £25000 per annum
Posted: 5 hours ago
Castleford, West Yorkshire
Rebel Recruitment
Salary: From £16,000 to £18,000 per annum
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 3 days ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: Unspecified
Posted: 3 days ago
Guildford, Surrey
Ashdown IT
Salary: £18000 - £26000 per annum + MCSE training
Posted: 2 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 5 days ago
London
Harrington Starr
Salary: £25000 - £30000 per annum + bonus, benefits + training
Posted: 5 days ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 3 days ago
Didcot, Oxfordshire
Diamond Light Source
Salary: £25,247 - £29,702 (Discretionary range to £34,157)
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South West London
Jonothan Bosworth
Salary: £20000 - £26000 Per Annum
Posted: 6 days ago
Fareham
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Salary: £24000 - £28000 per annum
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Docklands
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Salary: £22000 per annum + Competitive benefits package
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Immingham
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Salary: £23000 per annum
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Croydon, London, United Kingdom
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