The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 599 625 629
Rank change year-on-year
+26 +4
Permanent jobs requiring a Help Desk Analyst 320 250 277
As % of all permanent IT jobs located in the UK 0.27% 0.23% 0.24%
As % of the Job Titles category 0.29% 0.24% 0.25%
Number of salaries quoted 298 233 263
Average salary £22,500 £20,500 £22,500
Average salary % change year-on-year
+9.75% -8.88%
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £30,500 £25,450 £30,000
UK excluding London average salary £21,000 £19,000 £20,000
% change year-on-year
+10.52% -5.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110590 102435 111475
As % of all permanent IT jobs located in the UK 94.41% 94.25% 95.13%
Number of salaries quoted 89418 84946 95316
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,450 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 22 August 2014 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 315 £22,500 +11.11% 35
London +8 101 £26,500 +17.77% 11
South East -4 93 £21,250 +14.86% 7
East of England +9 37 £20,000 - 7
East Sussex - 28 £22,500 -
East Midlands +9 23 £21,000 +5.00% 1
South West -1 23 £24,000 +23.07% 3
Brighton - 23 £24,000 -
City of London -4 22 £29,750 +21.42% 1
Surrey +13 21 £22,500 +15.38% 1
Hertfordshire +1 19 £17,000 +3.03% 2
Hampshire -19 18 £20,000 +13.47% 1
North West -18 16 £18,750 +7.14% 3
Northamptonshire 0 15 £23,000 -5.15%
Bath -5 13 £24,000 +23.07%
Somerset -15 13 £24,000 +23.07% 1
Buckinghamshire +6 12 £17,500 -36.36% 1
West Midlands 0 12 £17,750 -4.05% 1
Northampton -8 12 £23,000 -5.15%
Cheshire -12 12 £18,500 +8.82% 1
Milton Keynes - 11 £16,750 - 1
Essex - 10 £20,000 - 1
Brentwood - 9 £20,000 -
Bristol +6 8 £25,000 +6.38%
Cambridgeshire +3 8 £20,750 +29.68% 3
Stevenage +4 7 £16,500 +3.12%
Kent -1 7 £20,000 -20.00% 1
Southampton -8 7 £20,000 +14.28%
Berkshire -11 7 £22,000 +12.82%
Yorkshire -45 7 £17,500 -2.77% 2

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 443 (69.98%) Windows
2 329 (51.97%) Active Directory
3 319 (50.39%) MS Office
4 232 (36.65%) MS Excel
5 230 (36.33%) Microsoft
6 208 (32.86%) Windows 7
7 184 (29.07%) Windows XP
8 174 (27.49%) ITIL
9 102 (16.11%) Law
10 101 (15.96%) Citrix
11 93 (14.69%) MS Exchange
12 92 (14.53%) Windows Server 2008
13 87 (13.74%) Blackberry
14 85 (13.43%) Windows Server 2003
15 83 (13.11%) SLA
16 79 (12.48%) TCP/IP
17 77 (12.16%) Legal
18 70 (11.06%) Finance
19 69 (10.90%) Microsoft Certification
20 65 (10.27%) Degree
21 61 (9.64%) VMware
22 50 (7.90%) SQL
23 40 (6.32%) MCP
24 37 (5.85%) Exchange Server 2010
25 36 (5.69%) WorkSite
26 35 (5.53%) DHCP
27 34 (5.37%) VMware Infrastructure
28 33 (5.21%) MS PowerPoint
28 33 (5.21%) Incident Management
29 32 (5.06%) Windows Vista

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 93 (14.69%) MS Exchange
2 37 (5.85%) Exchange Server 2010
3 36 (5.69%) WorkSite
4 31 (4.90%) Blackberry Enterprise Server
5 29 (4.58%) Exchange Server 2007
6 23 (3.63%) SharePoint
7 18 (2.84%) IBM Notes
8 15 (2.37%) Exchange Server 2003
9 7 (1.11%) IIS
9 7 (1.11%) Exchange Server 2000
9 7 (1.11%) Exchange Server 2013
10 3 (0.47%) Lync
11 1 (0.16%) Oracle Workflow
11 1 (0.16%) CMS
Applications
1 319 (50.39%) MS Office
2 232 (36.65%) MS Excel
3 33 (5.21%) MS PowerPoint
4 2 (0.32%) QuarkXPress
5 1 (0.16%) MS Visio
5 1 (0.16%) AutoCAD
5 1 (0.16%) Revit
5 1 (0.16%) SketchUp
Business Applications
1 4 (0.63%) Dynamics CRM
2 2 (0.32%) Remedy ITSM
3 1 (0.16%) Oracle Applications
3 1 (0.16%) SAP Oil and Gas
Cloud Services
1 6 (0.95%) Google Apps
2 2 (0.32%) Office 365
3 1 (0.16%) Cloud Computing
Communications & Networking
1 79 (12.48%) TCP/IP
2 35 (5.53%) DHCP
3 26 (4.11%) VoIP
4 25 (3.95%) DNS
5 16 (2.53%) IP Telephony
5 16 (2.53%) LAN
5 16 (2.53%) Firewall
6 13 (2.05%) Wireless
7 12 (1.90%) WAN
7 12 (1.90%) VPN
8 11 (1.74%) SAN
8 11 (1.74%) Internet
9 9 (1.42%) Cisco IPT
10 5 (0.79%) SSL
10 5 (0.79%) ADSL
11 4 (0.63%) HTTP
12 3 (0.47%) Ethernet
13 2 (0.32%) Structured Cabling
13 2 (0.32%) VLAN
13 2 (0.32%) LDAP
Database & Business Intelligence
1 30 (4.74%) SQL Server
2 8 (1.26%) Crystal Reports
3 4 (0.63%) SQL Server 2012
3 4 (0.63%) SQL Server 2005
3 4 (0.63%) SQL Server 2008
3 4 (0.63%) Data Warehouse
4 1 (0.16%) MS Access
Development Applications
1 4 (0.63%) Team Foundation Server
General
1 102 (16.11%) Law
2 77 (12.16%) Legal
3 70 (11.06%) Finance
4 28 (4.42%) Retail
5 22 (3.48%) Banking
6 14 (2.21%) Telecoms
7 9 (1.42%) Publishing
8 5 (0.79%) Front Office
9 4 (0.63%) Welsh Language
10 3 (0.47%) Advertising
10 3 (0.47%) Marketing
11 2 (0.32%) French Language
11 2 (0.32%) German Language
11 2 (0.32%) Manufacturing
12 1 (0.16%) Financial Institution
12 1 (0.16%) Back Office
12 1 (0.16%) Electronics
12 1 (0.16%) Investment Banking
12 1 (0.16%) Mandarin Language
12 1 (0.16%) Japanese Language
Libraries, Frameworks & Software Standards
1 7 (1.11%) .NET
2 2 (0.32%) ASP.NET
2 2 (0.32%) HTML
3 1 (0.16%) COM
3 1 (0.16%) .NET Framework
Miscellaneous
1 87 (13.74%) Blackberry
2 19 (3.00%) Video Conferencing
3 16 (2.53%) Computer Science
4 14 (2.21%) Mathematics
5 12 (1.90%) EPoS
6 9 (1.42%) iPad
7 8 (1.26%) iPhone
8 6 (0.95%) Management Information System
9 5 (0.79%) AS400
9 5 (0.79%) Statistics
10 2 (0.32%) iSeries
10 2 (0.32%) PDA
10 2 (0.32%) Fat Client
10 2 (0.32%) Handset
10 2 (0.32%) IVR
10 2 (0.32%) Thin Client
10 2 (0.32%) Chip and PIN
11 1 (0.16%) Client/Server
11 1 (0.16%) DTV
11 1 (0.16%) NHS
Operating Systems
1 443 (69.98%) Windows
2 208 (32.86%) Windows 7
3 184 (29.07%) Windows XP
4 92 (14.53%) Windows Server 2008
5 85 (13.43%) Windows Server 2003
6 32 (5.06%) Windows Vista
7 23 (3.63%) Windows 8
8 16 (2.53%) Windows 2000 Server
9 11 (1.74%) Mac OS
9 11 (1.74%) Windows Server 2012
10 6 (0.95%) Android
10 6 (0.95%) Linux
11 5 (0.79%) Windows 2000
12 3 (0.47%) Mac OS X
13 2 (0.32%) UNIX
14 1 (0.16%) Mac OS X Server
14 1 (0.16%) Windows Mobile
Processes & Methodologies
1 174 (27.49%) ITIL
2 33 (5.21%) Incident Management
3 31 (4.90%) Service Management
4 20 (3.16%) Document Management
5 18 (2.84%) Service Delivery
6 14 (2.21%) Disaster Recovery
7 12 (1.90%) CRM
8 11 (1.74%) Problem Management
8 11 (1.74%) Asset Management
9 10 (1.58%) ITSM
10 9 (1.42%) Software Distribution
11 8 (1.26%) E-Commerce
12 7 (1.11%) Practice Management
13 6 (0.95%) Software Deployment
13 6 (0.95%) Benchmarking
13 6 (0.95%) ERP
14 5 (0.79%) Change Management
14 5 (0.79%) Workflow
15 4 (0.63%) Continuous Improvement
15 4 (0.63%) Data Protection
Programming Languages
1 50 (7.90%) SQL
2 9 (1.42%) PowerShell
3 2 (0.32%) C
3 2 (0.32%) VBA
4 1 (0.16%) RPG
4 1 (0.16%) C#
4 1 (0.16%) VB
4 1 (0.16%) VB.NET
4 1 (0.16%) PowerHouse
Qualifications
1 69 (10.90%) Microsoft Certification
2 65 (10.27%) Degree
3 40 (6.32%) MCP
4 31 (4.90%) A+ Certification
5 27 (4.27%) MCSE
6 24 (3.79%) MCITP
7 20 (3.16%) ITIL Foundation Certificate
8 15 (2.37%) CCNA
8 15 (2.37%) Cisco Certification
8 15 (2.37%) Security Cleared
9 14 (2.21%) MCDST
10 11 (1.74%) SC Cleared
11 9 (1.42%) MCSA
11 9 (1.42%) MCTS
12 8 (1.26%) ITIL Certification
13 6 (0.95%) MOS
14 5 (0.79%) Network+ Certification
15 4 (0.63%) DV Cleared
16 3 (0.47%) HND
17 1 (0.16%) CWNA
Quality Assurance & Compliance
1 83 (13.11%) SLA
2 3 (0.47%) ISO/IEC 27001
3 2 (0.32%) QA
System Software
1 329 (51.97%) Active Directory
2 34 (5.37%) VMware Infrastructure
3 14 (2.21%) Hyper-V
3 14 (2.21%) XenApp
4 13 (2.05%) vSphere
5 9 (1.42%) VMware ESXi
6 6 (0.95%) Terminal Services
7 1 (0.16%) Xen
7 1 (0.16%) XenDesktop
Systems Management
1 17 (2.69%) SCCM
2 7 (1.11%) Systems Management Server (SMS)
2 7 (1.11%) Backup Exec
3 3 (0.47%) SCOM
4 2 (0.32%) WMI
5 1 (0.16%) MAILsweeper
5 1 (0.16%) NetBackup
5 1 (0.16%) Symantec Endpoint Protection
5 1 (0.16%) SCSM
Vendors
1 230 (36.33%) Microsoft
2 101 (15.96%) Citrix
3 61 (9.64%) VMware
4 32 (5.06%) Cisco
5 24 (3.79%) Apple
6 18 (2.84%) Lotus
7 17 (2.69%) HP
8 16 (2.53%) Symantec
9 10 (1.58%) Altiris
9 10 (1.58%) SAP
10 9 (1.42%) NetIQ
10 9 (1.42%) Interwoven
11 7 (1.11%) Dell
11 7 (1.11%) Avaya
11 7 (1.11%) Remedy
11 7 (1.11%) SonicWALL
12 6 (0.95%) LANDesk
12 6 (0.95%) Google
13 5 (0.79%) Adobe
13 5 (0.79%) Oracle
Devon
Ashdown IT
Salary: £18000 - £20000 per annum
Posted: 18 hours ago
Cambridge
Reed Technology - UK Posting Account
Salary: £21000 - £22500 per annum + Personal Pension Contribution
Posted: 20 hours ago
Lincolnshire
Talent International
Salary: £0.00 - £18000 per annum + Benefits
Posted: 20 hours ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 21 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £16000 per annum + training
Posted: Yesterday
Cheshire
SmartSourcing plc
Salary: Negotiable
Posted: Yesterday
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £24k - 27k per year
Posted: Yesterday
Abingdon, Oxfordshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: 2 days ago
Berkhamsted
Interquest - IQ ESM
Salary: £20000 - £23000 per annum
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Advantage XPO
Salary: £16000 - £17500 per annum
Posted: 3 days ago
Peterborough, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £20k - 28k per year
Posted: 3 days ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £35k - 38k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £20k - 24k per day
Posted: 4 days ago
Shepton Mallet
Capita - ITIN
Posted: 4 days ago
Peterborough, Cambridgeshire
@ITS
Salary: From £24,000 to £26,000 per annum + Benefits
Posted: 6 days ago
London
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 7 days ago
City of London
Hays IT - Uk Posting account
Salary: £22000.00 - £35000.00 per annum
Posted: 8 days ago
London
Hays IT - Uk Posting account
Salary: £32000.00 - £35000.00 per annum
Posted: 9 days ago