The statistics below represent IT jobs advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 619 696 600
Rank change year-on-year
+77 -96
Permanent jobs requiring a Help Desk Analyst 310 282 427
As % of all permanent IT jobs located in the UK 0.32% 0.26% 0.36%
As % of the Job Titles category 0.33% 0.27% 0.38%
Number of salaries quoted 278 256 405
Median salary £23,000 £22,500 £22,500
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £19,000 £17,500 £17,200
10% offered a salary of more than £30,000 £30,300 £30,300
UK excluding London median salary £21,500 £21,000 £22,000
% change year-on-year
+2.38% -4.54%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94461 105686 113159
As % of all permanent IT jobs located in the UK 96.45% 96.30% 96.48%
Number of salaries quoted 79465 87260 92188
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 29 July 2016 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 284 £23,000 +2.22% 24
London +103 131 £23,500 -12.96% 8
South East +28 84 £22,500 - 5
Surrey +49 29 £28,000 +33.33% 1
East of England +27 17 £20,000 -4.76% 4
Hampshire +3 17 £23,250 +3.33% 1
West Midlands -10 16 £21,000 -6.66% 4
Croydon - 15 £22,500 -
Yorkshire +28 13 £20,000 +14.28%
Oxfordshire -9 13 £35,000 +45.83% 1
Buckinghamshire +26 12 £21,000 +5.00%
East Midlands -3 11 £21,000 +9.35%
Egham - 10 £28,000 - 1
North West -3 9 £19,000 +1.33% 2
High Wycombe +10 8 £21,500 -18.86%
City of London +37 7 £27,500 - 3
Hertfordshire +19 7 £18,000 -14.28% 1
Southampton +3 7 £24,500 +32.43% 1
Manchester +1 7 £19,000 -2.56% 1
Leicestershire 0 7 £21,500 +19.44%
West Sussex -5 7 £22,500 +2.27% 1
Leatherhead +22 6 £22,500 -
Coventry +4 6 £19,250 -6.09% 3
Canary Wharf - 6 £19,500 -
Scotland +14 5 £19,000 -6.17% 1
Essex +5 5 £24,000 +33.33% 2
Birmingham -14 5 £20,500 -2.38% 1
Loughborough -16 5 £21,500 +19.44%
Hull - 5 - -
Fareham - 5 £22,000 -

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 29 July 2016, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 436 (64.88%) Windows
2 316 (47.02%) Active Directory
3 269 (40.03%) Microsoft
4 254 (37.80%) Windows 7
5 232 (34.52%) MS Office
6 167 (24.85%) MS Excel
7 143 (21.28%) ITIL
8 113 (16.82%) SLA
9 110 (16.37%) Windows XP
10 102 (15.18%) MS Exchange
11 94 (13.99%) Windows Server
12 80 (11.90%) Microsoft Certification
13 76 (11.31%) TCP/IP
14 72 (10.71%) Blackberry
15 71 (10.57%) Citrix
16 69 (10.27%) Finance
17 67 (9.97%) Windows Server 2008
18 66 (9.82%) Windows 8
18 66 (9.82%) iManage
18 66 (9.82%) DNS
19 62 (9.23%) Office 365
20 55 (8.18%) Degree
21 48 (7.14%) SQL
22 47 (6.99%) Firewall
23 43 (6.40%) LAN
23 43 (6.40%) iPhone
24 42 (6.25%) WAN
25 38 (5.65%) Service Management
26 37 (5.51%) DHCP
27 35 (5.21%) Analytical Skills

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 102 (15.18%) MS Exchange
2 34 (5.06%) SharePoint
3 33 (4.91%) Exchange Server 2010
4 28 (4.17%) Skype for Business
5 21 (3.13%) Blackberry Enterprise Server
6 20 (2.98%) Exchange Server 2007
7 12 (1.79%) Exchange Server 2003
7 12 (1.79%) IBM Notes
8 10 (1.49%) Exchange Server 2013
9 7 (1.04%) Exchange Server 2000
10 2 (0.30%) IIS
11 1 (0.15%) IBM Domino
Applications
1 232 (34.52%) MS Office
2 167 (24.85%) MS Excel
3 24 (3.57%) MS PowerPoint
4 4 (0.60%) MS Visio
5 3 (0.45%) Adobe Creative Suite
6 2 (0.30%) Photoshop
7 1 (0.15%) MS Project
Business Applications
1 10 (1.49%) Visualfiles
2 3 (0.45%) Dynamics CRM
2 3 (0.45%) Eikon
2 3 (0.45%) SAP FI-GL
2 3 (0.45%) SAP Oil and Gas
3 2 (0.30%) FLEXCUBE
Cloud Services
1 62 (9.23%) Office 365
2 8 (1.19%) Amazon AWS
3 7 (1.04%) Cloud Computing
4 5 (0.74%) Microsoft Azure
5 2 (0.30%) Mimecast
5 2 (0.30%) SaaS
6 1 (0.15%) Adobe Creative Cloud
Communications & Networking
1 76 (11.31%) TCP/IP
2 66 (9.82%) DNS
3 47 (6.99%) Firewall
4 43 (6.40%) LAN
5 42 (6.25%) WAN
6 37 (5.51%) DHCP
7 28 (4.17%) VoIP
8 24 (3.57%) VPN
9 12 (1.79%) Internet
10 10 (1.49%) SSL
11 9 (1.34%) Extranet
12 8 (1.19%) Cisco ASA
12 8 (1.19%) FWSM
13 7 (1.04%) IP Telephony
13 7 (1.04%) Remote Desktop
14 6 (0.89%) Wi-Fi
15 5 (0.74%) WebEx
16 4 (0.60%) Intranet
16 4 (0.60%) Skype
16 4 (0.60%) Wireless
Database & Business Intelligence
1 17 (2.53%) SQL Server
2 6 (0.89%) SQL Server 2008
2 6 (0.89%) SQL Server 2012
3 5 (0.74%) SQL Server 2000
3 5 (0.74%) SQL Server 2005
4 3 (0.45%) Oracle Database
5 2 (0.30%) MySQL
6 1 (0.15%) Data Mining
6 1 (0.15%) Oracle Database 11g
6 1 (0.15%) Oracle Reports
Development Applications
1 4 (0.60%) JIRA
General
1 69 (10.27%) Finance
2 29 (4.32%) Legal
3 27 (4.02%) Law
4 23 (3.42%) Telecoms
5 16 (2.38%) Retail
6 14 (2.08%) Banking
7 10 (1.49%) Welsh Language
8 7 (1.04%) German Language
8 7 (1.04%) International Banking
8 7 (1.04%) Marketing
9 6 (0.89%) Manufacturing
10 5 (0.74%) Automotive
11 4 (0.60%) Financial Institution
12 3 (0.45%) Electronics
12 3 (0.45%) General Ledger
13 2 (0.30%) Billing
13 2 (0.30%) French Language
14 1 (0.15%) Back Office
14 1 (0.15%) Dutch Language
14 1 (0.15%) Publishing
Libraries, Frameworks & Software Standards
1 8 (1.19%) Web Services
2 2 (0.30%) .NET
2 2 (0.30%) EDI
3 1 (0.15%) HTML
Miscellaneous
1 72 (10.71%) Blackberry
2 43 (6.40%) iPhone
3 35 (5.21%) Analytical Skills
4 16 (2.38%) Computer Science
5 13 (1.93%) iPad
5 13 (1.93%) Smartphone
6 12 (1.79%) Management Information System
7 10 (1.49%) EPoS
8 8 (1.19%) Video Conferencing
9 7 (1.04%) Data Centre
10 6 (0.89%) Driving Licence
11 5 (0.74%) Fat Client
11 5 (0.74%) Replication
11 5 (0.74%) Thin Client
12 4 (0.60%) Wiki
13 3 (0.45%) Hybrid Cloud
13 3 (0.45%) User Experience
14 2 (0.30%) BYOD
14 2 (0.30%) CMDB
14 2 (0.30%) Enterprise Software
Operating Systems
1 436 (64.88%) Windows
2 254 (37.80%) Windows 7
3 110 (16.37%) Windows XP
4 94 (13.99%) Windows Server
5 67 (9.97%) Windows Server 2008
6 66 (9.82%) Windows 8
7 34 (5.06%) Windows Server 2003
8 32 (4.76%) Windows Server 2012
9 28 (4.17%) Windows 10
10 27 (4.02%) Linux
11 24 (3.57%) Android
12 18 (2.68%) Apple iOS
13 17 (2.53%) Mac OS X
13 17 (2.53%) Windows Vista
14 10 (1.49%) Windows Phone
15 7 (1.04%) Unix
15 7 (1.04%) Windows 2000 Server
16 2 (0.30%) Red Hat Enterprise Linux
17 1 (0.15%) BlackBerry OS
Processes & Methodologies
1 143 (21.28%) ITIL
2 38 (5.65%) Service Management
3 28 (4.17%) Incident Management
4 17 (2.53%) CRM
4 17 (2.53%) Wealth Management
5 16 (2.38%) ITSM
5 16 (2.38%) Problem Management
6 15 (2.23%) Service Delivery
7 14 (2.08%) Network Monitoring
8 13 (1.93%) ITIL V3
9 12 (1.79%) Time Management
10 10 (1.49%) Change Management
10 10 (1.49%) Coaching
11 9 (1.34%) Configuration Management
11 9 (1.34%) ERP
11 9 (1.34%) Performance Monitoring
12 8 (1.19%) Asset Management
12 8 (1.19%) Continuous Improvement
12 8 (1.19%) Ticket Management
13 7 (1.04%) Validation
Programming Languages
1 48 (7.14%) SQL
2 14 (2.08%) C
3 3 (0.45%) Java
3 3 (0.45%) VB
4 2 (0.30%) C#
4 2 (0.30%) JavaScript
5 1 (0.15%) PowerShell
Qualifications
1 80 (11.90%) Microsoft Certification
2 55 (8.18%) Degree
3 32 (4.76%) ITIL Certification
4 29 (4.32%) MCSE
5 26 (3.87%) MCP
6 25 (3.72%) CCNA
6 25 (3.72%) Cisco Certification
7 24 (3.57%) MCSA
8 13 (1.93%) MCITP
8 13 (1.93%) Network+ Certification
8 13 (1.93%) Security Cleared
9 12 (1.79%) MOS
10 8 (1.19%) ITIL Foundation Certificate
10 8 (1.19%) SC Cleared
11 7 (1.04%) A+ Certification
11 7 (1.04%) HND
12 5 (0.74%) MCDST
13 3 (0.45%) MCTS
14 1 (0.15%) HNC
14 1 (0.15%) Server+ Certification
Quality Assurance & Compliance
1 113 (16.82%) SLA
2 17 (2.53%) QA
3 7 (1.04%) ISO 9001
4 1 (0.15%) Data Quality
4 1 (0.15%) ISO/IEC 20000
4 1 (0.15%) ISO/IEC 27001
System Software
1 316 (47.02%) Active Directory
2 23 (3.42%) Hyper-V
3 22 (3.27%) VMware Infrastructure
3 22 (3.27%) XenApp
4 8 (1.19%) Firmware
4 8 (1.19%) XenDesktop
5 7 (1.04%) Citrix Presentation Server
6 3 (0.45%) Terminal Services
7 2 (0.30%) Terminal Server
7 2 (0.30%) VMware ESXi
7 2 (0.30%) vSphere
8 1 (0.15%) Virtual Desktop
8 1 (0.15%) Virtual Servers
Systems Management
1 16 (2.38%) SCCM
2 15 (2.23%) Backup Exec
3 6 (0.89%) Nagios
4 5 (0.74%) DameWare
4 5 (0.74%) Norton AntiVirus
4 5 (0.74%) Perfmon
5 4 (0.60%) Microsoft Intune
6 2 (0.30%) NetBackup
7 1 (0.15%) CA Spectrum
7 1 (0.15%) Casper Suite
7 1 (0.15%) HP Quality Center
7 1 (0.15%) SCOM
7 1 (0.15%) WSUS
Vendors
1 269 (40.03%) Microsoft
2 71 (10.57%) Citrix
3 66 (9.82%) iManage
4 34 (5.06%) VMware
5 32 (4.76%) Cisco
6 21 (3.13%) Apple
7 20 (2.98%) Symantec
8 18 (2.68%) HP
9 16 (2.38%) Dell
10 12 (1.79%) Extreme Networks
10 12 (1.79%) Juniper
11 11 (1.64%) Remedy
12 10 (1.49%) Adobe
12 10 (1.49%) CheckPoint
12 10 (1.49%) SonicWALL
13 9 (1.34%) Lotus
14 8 (1.19%) F5
14 8 (1.19%) Palo Alto
14 8 (1.19%) SolarWinds
15 7 (1.04%) Veeam
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 8 hours ago
Birkenhead, Merseyside
Greywood Associates Limited
Salary: £14000 - £16000 per annum + bens & training
Posted: 10 hours ago
Manchester, Lancashire
EasyWebRecruitment.com
Salary: Competitive + bonus + benefits
Posted: 4 hours ago
Bath, Avon
Harvey Nash plc
Salary: £20000 - £25000 per annum + Fantastic Pension + Training
Posted: 6 hours ago
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £19,000 per annum + Career progression + Training
Posted: Yesterday
Bedfordshire
Greywood Associates Limited
Salary: £17000 - £23000 per annum + Benefits
Posted: Yesterday
Coventry
Ampersand Consulting
Salary: £17500 per annum + Benefits
Posted: 3 days ago
Manningtree, Essex
Senitor Associates
Salary: £20000 per annum
Posted: 2 days ago
City, London
Ashdown IT
Salary: £26000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 3 days ago
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: 4 days ago
City, London
Networking People
Salary: £28000 - £32000 per annum + Benefits
Posted: Yesterday
Gatwick
Ampersand Consulting
Salary: £22500 per annum + Benefits
Posted: 3 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 4 days ago
Colchester, Essex
Senitor Associates
Salary: 23000
Posted: 3 days ago
London
networx
Salary: From £24,001 to £29,000 per annum plus benefits
Posted: 3 days ago
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: 4 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 2 days ago
Fife
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £19000.00 per annum
Posted: 11 days ago
Southampton
Spectrum IT
Salary: £25000 - £27000 per annum + Bonus and benefits
Posted: 14 days ago
Coventry
Hays Specialist Recruitment Ltd
Salary: £22000.00 per annum
Posted: 22 days ago
Hemel Hempstead, Hertfordshire
OPRO Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 25 days ago
London
Bluetown Online LTD
Salary: £22000 - £25000 per annum
Posted: 25 days ago
Brighton
Bluetown Online LTD
Posted: 21 days ago
Birmingham
Bluetown Online LTD
Posted: 23 days ago