The statistics below represent IT jobs advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 January 2017 with a comparison to same period over 2 years.

3 months to
24 Jan 2017
Same period 2016 Same period 2015
Help Desk Analyst
UK
Rank 624 638 600
Rank change year-on-year
+14 -38
Permanent jobs requiring a Help Desk Analyst 240 301 375
As % of all permanent IT jobs located in the UK 0.29% 0.30% 0.36%
As % of the Job Titles category 0.30% 0.32% 0.37%
Number of salaries quoted 220 284 334
Median salary £23,000 £22,500 £22,500
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £19,000 £18,000 £18,000
10% offered a salary of more than £31,800 £28,500 £31,800
UK excluding London median salary £21,500 £21,000 £21,000
% change year-on-year
+2.38% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81056 95508 100334
As % of all permanent IT jobs located in the UK 96.41% 96.44% 96.69%
Number of salaries quoted 67357 80149 83348
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Help Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 24 January 2017 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 24 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 222 £23,000 +2.22% 24
London +19 83 £26,000 +6.12% 5
South East +56 63 £22,125 +2.90% 9
North West -18 21 £20,000 -
Surrey +38 20 £23,500 -6.00% 3
West Yorkshire +29 15 £22,000 -1.12% 2
Yorkshire +18 15 £22,000 +10.00% 2
City of London +27 14 £29,000 +7.40% 2
East of England +6 14 £21,000 - 3
Leeds +38 13 £22,000 -1.12% 1
Hampshire +21 13 £19,000 -17.03% 1
Hertfordshire +6 12 £21,000 +10.52% 1
Berkshire +50 11 £22,500 +4.65% 1
Manchester -19 11 £20,000 -
Basingstoke +9 9 £19,000 -18.45%
East Midlands -1 9 £20,250 -3.57% 1
South West +13 7 £22,750 +13.75% 2
Milton Keynes +26 6 £17,000 -2.85% 1
Buckinghamshire +25 6 £17,000 -5.55% 2
Kent +16 6 £21,750 -4.39%
West Midlands -11 6 £22,963 +9.34% 2
East Sussex +5 5 £23,000 +24.32% 1
North East 0 5 £27,500 +44.73%
Tyne and Wear -1 5 £27,500 +44.73%
Newbury - 5 £22,500 - 1
Reading - 5 £21,500 -
Watford - 5 £25,000 - 1
Wiltshire +21 4 £22,750 +7.05% 1
Northampton +15 4 £23,000 +9.52%
Brighton +12 4 £23,000 +9.52% 1

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 January 2017, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 332 (70.04%) Windows
2 275 (58.02%) Microsoft
3 251 (52.95%) Active Directory
4 217 (45.78%) MS Office
5 200 (42.19%) Windows 7
6 135 (28.48%) MS Excel
7 122 (25.74%) ITIL
8 101 (21.31%) SLA
9 90 (18.99%) Windows Server
10 78 (16.46%) MS Exchange
11 62 (13.08%) Citrix
12 61 (12.87%) Blackberry
12 61 (12.87%) Windows Server 2008
13 55 (11.60%) TCP/IP
14 54 (11.39%) Windows XP
15 52 (10.97%) Windows 8
16 48 (10.13%) Degree
16 48 (10.13%) Law
17 42 (8.86%) Finance
17 42 (8.86%) DNS
18 40 (8.44%) Microsoft Certification
19 39 (8.23%) Windows 10
20 38 (8.02%) Office 365
21 35 (7.38%) Cisco
22 34 (7.17%) VMware
22 34 (7.17%) iPhone
23 31 (6.54%) iManage
23 31 (6.54%) Windows Server 2012
24 30 (6.33%) WAN
24 30 (6.33%) LAN

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (16.46%) MS Exchange
2 24 (5.06%) Skype for Business
3 22 (4.64%) SharePoint
4 17 (3.59%) Exchange Server 2010
5 13 (2.74%) Exchange Server 2007
5 13 (2.74%) Exchange Server 2013
6 8 (1.69%) Blackberry Enterprise Server
7 6 (1.27%) Exchange Server 2003
8 2 (0.42%) IBM Notes
9 1 (0.21%) SharePoint 2013
9 1 (0.21%) WordPress
Applications
1 217 (45.78%) MS Office
2 135 (28.48%) MS Excel
3 14 (2.95%) MS PowerPoint
4 3 (0.63%) MS Visio
5 1 (0.21%) Spreadsheet
Business Applications
1 8 (1.69%) Eikon
2 5 (1.05%) SAP Oil and Gas
3 1 (0.21%) Sage 1000
3 1 (0.21%) SAP BPC
Cloud Services
1 38 (8.02%) Office 365
2 7 (1.48%) Microsoft Azure
3 3 (0.63%) Amazon AWS
3 3 (0.63%) Cloud Computing
4 2 (0.42%) G Suite
5 1 (0.21%) SaaS
Communications & Networking
1 55 (11.60%) TCP/IP
2 42 (8.86%) DNS
3 30 (6.33%) LAN
3 30 (6.33%) WAN
4 29 (6.12%) Firewall
5 28 (5.91%) DHCP
6 22 (4.64%) VoIP
7 13 (2.74%) VPN
8 9 (1.90%) SSL
9 8 (1.69%) Skype
9 8 (1.69%) Wireless
10 6 (1.27%) Internet
10 6 (1.27%) Remote Desktop
10 6 (1.27%) Wi-Fi
11 4 (0.84%) ADSL
11 4 (0.84%) Cisco IOS
11 4 (0.84%) FTP
11 4 (0.84%) WLAN
12 3 (0.63%) HTTP
12 3 (0.63%) SMTP
Database & Business Intelligence
1 9 (1.90%) SQL Server
2 3 (0.63%) Relational Database
3 1 (0.21%) Oracle Database
3 1 (0.21%) Oracle Database 11g
3 1 (0.21%) SAP BW
Development Applications
1 6 (1.27%) JIRA
General
1 48 (10.13%) Law
2 42 (8.86%) Finance
3 30 (6.33%) Legal
4 14 (2.95%) Banking
5 13 (2.74%) Advertising
6 10 (2.11%) Telecoms
7 9 (1.90%) Publishing
8 8 (1.69%) Marketing
9 7 (1.48%) Manufacturing
9 7 (1.48%) Retail
10 5 (1.05%) Electronics
11 4 (0.84%) Billing
11 4 (0.84%) German Language
12 2 (0.42%) Aerospace
12 2 (0.42%) Welsh Language
13 1 (0.21%) French Language
13 1 (0.21%) International Banking
13 1 (0.21%) Investment Banking
13 1 (0.21%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (0.63%) HTML
1 3 (0.63%) Web Services
2 2 (0.42%) .NET
3 1 (0.21%) COM
3 1 (0.21%) Ruby on Rails
Miscellaneous
1 61 (12.87%) Blackberry
2 34 (7.17%) iPhone
3 18 (3.80%) Analytical Skills
4 14 (2.95%) Computer Science
5 12 (2.53%) Chip and PIN
5 12 (2.53%) Data Centre
5 12 (2.53%) PDA
6 10 (2.11%) iPad
6 10 (2.11%) Smartphone
7 9 (1.90%) Video Conferencing
8 6 (1.27%) Enterprise Software
9 5 (1.05%) Fat Client
9 5 (1.05%) Thin Client
10 4 (0.84%) Management Information System
10 4 (0.84%) Statistics
11 3 (0.63%) EPoS
11 3 (0.63%) IVR
12 2 (0.42%) Handset
12 2 (0.42%) Virtual Team
13 1 (0.21%) Mobile Computing
Operating Systems
1 332 (70.04%) Windows
2 200 (42.19%) Windows 7
3 90 (18.99%) Windows Server
4 61 (12.87%) Windows Server 2008
5 54 (11.39%) Windows XP
6 52 (10.97%) Windows 8
7 39 (8.23%) Windows 10
8 31 (6.54%) Windows Server 2012
9 28 (5.91%) Mac OS X
10 25 (5.27%) Windows Server 2003
11 21 (4.43%) Linux
12 14 (2.95%) Windows Vista
13 10 (2.11%) Unix
14 9 (1.90%) Apple iOS
15 8 (1.69%) Android
16 6 (1.27%) Windows Phone
17 2 (0.42%) Mac OS
18 1 (0.21%) Red Hat Enterprise Linux
Processes & Methodologies
1 122 (25.74%) ITIL
2 29 (6.12%) Time Management
3 28 (5.91%) ITSM
4 22 (4.64%) Service Management
5 19 (4.01%) Problem Management
6 13 (2.74%) Incident Management
6 13 (2.74%) Service Delivery
7 12 (2.53%) CAD
7 12 (2.53%) CRM
8 10 (2.11%) Change Management
8 10 (2.11%) Process Improvement
9 9 (1.90%) Root Cause Analysis
10 8 (1.69%) Project Management
11 6 (1.27%) Mobile Device Management
12 5 (1.05%) Business Intelligence
12 5 (1.05%) Customer-Centric Approach
12 5 (1.05%) Data Security
12 5 (1.05%) Digital Marketing
12 5 (1.05%) ITIL V3
12 5 (1.05%) Software Audit
Programming Languages
1 28 (5.91%) SQL
2 24 (5.06%) C
3 6 (1.27%) PL/SQL
4 4 (0.84%) PowerShell
5 1 (0.21%) C#
5 1 (0.21%) Java
5 1 (0.21%) Ruby
Qualifications
1 48 (10.13%) Degree
2 40 (8.44%) Microsoft Certification
3 24 (5.06%) MOS
4 14 (2.95%) HND
5 12 (2.53%) MCP
6 10 (2.11%) MCDST
6 10 (2.11%) MCSA
7 8 (1.69%) ITIL Certification
8 4 (0.84%) GNVQ
8 4 (0.84%) MCITP
8 4 (0.84%) Security Cleared
9 3 (0.63%) CCNA
9 3 (0.63%) Cisco Certification
9 3 (0.63%) MCSE
9 3 (0.63%) MCTS
9 3 (0.63%) SC Cleared
10 2 (0.42%) A+ Certification
11 1 (0.21%) CCNP
11 1 (0.21%) HNC
11 1 (0.21%) PhD
Quality Assurance & Compliance
1 101 (21.31%) SLA
2 6 (1.27%) QA
System Software
1 251 (52.95%) Active Directory
2 25 (5.27%) VMware Infrastructure
3 16 (3.38%) Hyper-V
4 14 (2.95%) Terminal Services
4 14 (2.95%) XenApp
5 10 (2.11%) XenDesktop
6 9 (1.90%) Virtual Servers
7 4 (0.84%) VMware ESXi
7 4 (0.84%) vSphere
8 3 (0.63%) IMail Server
9 1 (0.21%) Citrix Presentation Server
9 1 (0.21%) Virtual Desktop
Systems Management
1 13 (2.74%) Backup Exec
2 9 (1.90%) XenMobile
3 8 (1.69%) SCCM
4 4 (0.84%) McAfee ePO
4 4 (0.84%) NetBackup
5 3 (0.63%) CA Spectrum
5 3 (0.63%) Nagios
5 3 (0.63%) Norton AntiVirus
5 3 (0.63%) SCOM
5 3 (0.63%) WSUS
Vendors
1 275 (58.02%) Microsoft
2 62 (13.08%) Citrix
3 35 (7.38%) Cisco
4 34 (7.17%) VMware
5 31 (6.54%) iManage
6 28 (5.91%) Apple
7 27 (5.70%) Dell
8 19 (4.01%) HP
9 18 (3.80%) SAP
10 16 (3.38%) Polycom
11 14 (2.95%) Symantec
12 12 (2.53%) Intel Security
12 12 (2.53%) RedPrairie
13 9 (1.90%) Samsung
13 9 (1.90%) ServiceNow
13 9 (1.90%) SonicWALL
14 8 (1.69%) Bloomberg
14 8 (1.69%) FactSet
15 7 (1.48%) Remedy
16 5 (1.05%) Sun
Epsom, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum
Posted: 10 hours ago
Middlesex
Energon People
Salary: £25000.00 - £27000 per annum + Benefits
Posted: 10 hours ago
City, London
Marcus Donald People
Salary: £25000 - £30000 per annum, Benefits Company Benefits
Posted: Yesterday
London
Information Technology Services
Salary: £23k - 27k per year
Posted: Yesterday
Telford, Shropshire
Maurice Nash
Salary: From £18,000 to £18,000 per annum Circa £18k + Benefits Package
Posted: Yesterday
Northamptonshire
Global Technology Solutions Ltd
Salary: £23400 per annum + ben
Posted: Yesterday
Hampshire
Ashdown IT
Salary: £22000 per annum + progession
Posted: 4 days ago
City, London
Harrington Starr
Salary: £30000 - £35000 per annum
Posted: 3 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £25000 per annum + pen, 5w hol, DIS, salary increments
Posted: 4 days ago
Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + Training
Posted: 6 days ago
Newbury
People Source Consulting
Salary: £25000 - £28000 per annum + 20% Shift Bonus + Benefits
Posted: Yesterday
Bath, Avon
Harvey Nash plc
Salary: £15000 - £20000 per annum + Bonus + 18% Pension
Posted: 5 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £22,000 to £24,000 per annum Circa £24000 + Bens (Depending on Ex
Posted: 5 days ago
Wakefield, West Yorkshire
Rebel Recruitment
Salary: From £16,000 to £18,000 per annum
Posted: 6 days ago
Godalming, Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + FULL MS training
Posted: 6 days ago
Essex
Ashdown IT
Salary: £18000 - £23000 per annum
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £16,000 to £18,000 per annum + excellent benefits
Posted: 6 days ago
Brighton, East Sussex
Bluetownonline
Posted: 4 days ago
Swindon
Hays West And Wales
Salary: £18000.00 - £28000.00 per annum + Benefits
Posted: 18 days ago
Bury St. Edmunds, Suffolk
Chris Cobbold Ltd
Salary: From £24,000 to £28,000 per annum + benefits + on-call + exceptional c
Posted: 6 days ago
Buckingham
Bluetown Online LTD
Salary: £22000 per annum
Posted: 11 days ago