The statistics below represent IT jobs advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 24 September 2016 with a comparison to same period over 2 years.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 654 658 606
Rank change year-on-year
+4 -52
Permanent jobs requiring a Help Desk Analyst 259 309 402
As % of all permanent IT jobs located in the UK 0.27% 0.28% 0.35%
As % of the Job Titles category 0.29% 0.29% 0.36%
Number of salaries quoted 233 285 368
Median salary £23,000 £22,500 £22,750
Median salary % change year-on-year
+2.22% -1.09%
90% offered a salary of more than £19,000 £18,000 £17,500
10% offered a salary of more than £32,500 £31,000 £32,000
UK excluding London median salary £21,500 £20,750 £21,500
% change year-on-year
+3.61% -3.48%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
90765 105251 110157
As % of all permanent IT jobs located in the UK 96.29% 96.20% 96.44%
Number of salaries quoted 76040 87694 88974
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,250 £40,000 £40,000
% change year-on-year
+5.62% -

Help Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 24 September 2016 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 242 £23,000 +2.22% 20
London +39 101 £23,500 -12.14% 6
South East +64 82 £22,500 +2.27% 5
Surrey +36 28 £28,000 +34.93% 2
West Midlands -29 15 £17,500 -25.61% 3
Yorkshire +23 14 £20,500 +13.88% 1
West Sussex +18 14 £22,500 +7.14%
Buckinghamshire +16 13 £19,000 -24.75%
Oxfordshire +14 13 £23,000 +4.54% 1
Milton Keynes +30 12 £19,000 -2.56%
East of England -2 12 £22,250 +11.25% 2
Egham - 12 £30,250 -
Hampshire +13 11 £21,500 +7.50% 1
North West -2 11 £19,000 +2.01% 2
Coventry - 11 £17,500 - 1
West Yorkshire +12 10 £20,500 +13.88% 1
Leeds +23 8 £21,250 +18.05%
Manchester -13 8 £19,000 - 2
Oxford - 8 £23,000 - 1
City of London +32 7 £31,250 +13.63% 3
Gatwick - 7 £22,500 -
Leatherhead +6 5 £23,000 -
Southampton +5 5 £23,875 +29.05%
Farnborough - 5 £21,500 -
Cambridgeshire +15 4 £22,000 -14.56%
Crawley +10 4 £28,000 +40.00%
Hertfordshire +6 4 £20,000 +5.26% 1
South West -6 4 £19,250 -3.75% 1
Cheshire +20 3 £17,000 -3.54%
Suffolk -2 3 £22,500 -10.00%

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 24 September 2016, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 415 (68.14%) Windows
2 306 (50.25%) Active Directory
3 271 (44.50%) Microsoft
4 246 (40.39%) Windows 7
5 226 (37.11%) MS Office
6 170 (27.91%) MS Excel
7 136 (22.33%) ITIL
8 112 (18.39%) Windows Server
9 101 (16.58%) SLA
10 98 (16.09%) Windows XP
11 89 (14.61%) MS Exchange
12 84 (13.79%) Blackberry
13 75 (12.32%) Windows Server 2008
14 74 (12.15%) TCP/IP
15 66 (10.84%) DNS
16 62 (10.18%) Microsoft Certification
17 61 (10.02%) Windows 8
18 58 (9.52%) iManage
19 55 (9.03%) Citrix
20 51 (8.37%) Degree
20 51 (8.37%) Office 365
21 50 (8.21%) Finance
22 49 (8.05%) SQL
23 46 (7.55%) Firewall
24 44 (7.22%) iPhone
25 42 (6.90%) VMware
26 39 (6.40%) DHCP
27 38 (6.24%) SharePoint
28 35 (5.75%) Windows Server 2003
29 34 (5.58%) LAN

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (14.61%) MS Exchange
2 38 (6.24%) SharePoint
3 29 (4.76%) Exchange Server 2010
4 24 (3.94%) Exchange Server 2007
5 22 (3.61%) Skype for Business
6 17 (2.79%) Blackberry Enterprise Server
7 16 (2.63%) Exchange Server 2003
8 11 (1.81%) Exchange Server 2013
9 5 (0.82%) IBM Notes
10 3 (0.49%) Exchange Server 2000
11 2 (0.33%) IIS
12 1 (0.16%) IBM Domino
Applications
1 226 (37.11%) MS Office
2 170 (27.91%) MS Excel
3 16 (2.63%) MS PowerPoint
4 4 (0.66%) MS Visio
5 2 (0.33%) Photoshop
6 1 (0.16%) MS Project
Business Applications
1 6 (0.99%) Eikon
1 6 (0.99%) Visualfiles
2 2 (0.33%) FLEXCUBE
2 2 (0.33%) SAP FI-GL
3 1 (0.16%) Dynamics CRM
3 1 (0.16%) SAP Oil and Gas
Cloud Services
1 51 (8.37%) Office 365
2 11 (1.81%) Microsoft Azure
3 8 (1.31%) Amazon AWS
4 7 (1.15%) Cloud Computing
5 2 (0.33%) Mimecast
6 1 (0.16%) Adobe Creative Cloud
6 1 (0.16%) Google Apps
Communications & Networking
1 74 (12.15%) TCP/IP
2 66 (10.84%) DNS
3 46 (7.55%) Firewall
4 39 (6.40%) DHCP
5 34 (5.58%) LAN
6 31 (5.09%) WAN
7 28 (4.60%) VoIP
8 20 (3.28%) VPN
9 18 (2.96%) SSL
10 7 (1.15%) Internet
10 7 (1.15%) IP Telephony
10 7 (1.15%) Remote Desktop
11 6 (0.99%) Wi-Fi
11 6 (0.99%) Wireless
12 5 (0.82%) Skype
12 5 (0.82%) WebEx
13 3 (0.49%) Intranet
13 3 (0.49%) SAN
14 2 (0.33%) Cisco IPT
14 2 (0.33%) VLAN
Database & Business Intelligence
1 14 (2.30%) SQL Server
2 6 (0.99%) SQL Server 2008
2 6 (0.99%) SQL Server 2012
3 5 (0.82%) SQL Server 2000
3 5 (0.82%) SQL Server 2005
4 2 (0.33%) MySQL
4 2 (0.33%) Oracle Database
5 1 (0.16%) Oracle Database 11g
Development Applications
1 2 (0.33%) JIRA
General
1 50 (8.21%) Finance
2 30 (4.93%) Legal
3 26 (4.27%) Law
4 14 (2.30%) Telecoms
5 11 (1.81%) Banking
5 11 (1.81%) Retail
6 8 (1.31%) Welsh Language
7 7 (1.15%) Marketing
8 6 (0.99%) Publishing
9 5 (0.82%) German Language
10 4 (0.66%) Automotive
11 3 (0.49%) Financial Institution
12 2 (0.33%) Billing
12 2 (0.33%) French Language
12 2 (0.33%) General Ledger
12 2 (0.33%) Manufacturing
13 1 (0.16%) Advertising
13 1 (0.16%) Back Office
13 1 (0.16%) Dutch Language
13 1 (0.16%) Electronics
Libraries, Frameworks & Software Standards
1 8 (1.31%) Web Services
2 2 (0.33%) .NET
2 2 (0.33%) EDI
3 1 (0.16%) COM
3 1 (0.16%) HTML
Miscellaneous
1 84 (13.79%) Blackberry
2 44 (7.22%) iPhone
3 25 (4.11%) Analytical Skills
4 17 (2.79%) Computer Science
5 16 (2.63%) iPad
6 12 (1.97%) Data Centre
7 9 (1.48%) Management Information System
7 9 (1.48%) Smartphone
8 6 (0.99%) EPoS
8 6 (0.99%) Fat Client
8 6 (0.99%) PDA
8 6 (0.99%) Thin Client
8 6 (0.99%) Video Conferencing
9 5 (0.82%) Replication
10 4 (0.66%) Driving Licence
10 4 (0.66%) Enterprise Software
11 3 (0.49%) Handset
11 3 (0.49%) Hybrid Cloud
11 3 (0.49%) User Experience
12 2 (0.33%) Statistics
Operating Systems
1 415 (68.14%) Windows
2 246 (40.39%) Windows 7
3 112 (18.39%) Windows Server
4 98 (16.09%) Windows XP
5 75 (12.32%) Windows Server 2008
6 61 (10.02%) Windows 8
7 35 (5.75%) Windows Server 2003
8 31 (5.09%) Windows Server 2012
9 29 (4.76%) Windows 10
10 25 (4.11%) Mac OS X
11 23 (3.78%) Windows Vista
12 20 (3.28%) Linux
13 18 (2.96%) Android
14 13 (2.13%) Apple iOS
15 6 (0.99%) Windows Phone
16 3 (0.49%) Unix
16 3 (0.49%) Windows 2000 Server
17 2 (0.33%) Red Hat Enterprise Linux
18 1 (0.16%) BlackBerry OS
Processes & Methodologies
1 136 (22.33%) ITIL
2 33 (5.42%) Service Management
3 20 (3.28%) ITSM
3 20 (3.28%) Problem Management
4 19 (3.12%) Incident Management
5 17 (2.79%) Service Delivery
6 14 (2.30%) CRM
7 13 (2.13%) Wealth Management
8 12 (1.97%) Time Management
9 10 (1.64%) Change Management
10 8 (1.31%) Continuous Improvement
11 7 (1.15%) Kalman Filter
11 7 (1.15%) Logistics
12 6 (0.99%) ERP
13 5 (0.82%) Data Security
13 5 (0.82%) ITIL V3
13 5 (0.82%) Mobile Device Management
13 5 (0.82%) Ticket Management
13 5 (0.82%) Web Filtering
14 4 (0.66%) Document Management
Programming Languages
1 49 (8.05%) SQL
2 11 (1.81%) C
3 3 (0.49%) Java
3 3 (0.49%) PL/SQL
3 3 (0.49%) VB
4 2 (0.33%) C#
4 2 (0.33%) JavaScript
5 1 (0.16%) PowerShell
Qualifications
1 62 (10.18%) Microsoft Certification
2 51 (8.37%) Degree
3 29 (4.76%) ITIL Certification
4 17 (2.79%) MCP
4 17 (2.79%) MCSE
5 13 (2.13%) MOS
5 13 (2.13%) Security Cleared
6 12 (1.97%) HND
6 12 (1.97%) MCSA
7 9 (1.48%) MCITP
8 8 (1.31%) MCDST
8 8 (1.31%) SC Cleared
9 7 (1.15%) CCNA
9 7 (1.15%) Cisco Certification
9 7 (1.15%) ITIL Foundation Certificate
10 5 (0.82%) A+ Certification
11 4 (0.66%) Network+ Certification
12 3 (0.49%) MCTS
13 1 (0.16%) VCP6
13 1 (0.16%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 101 (16.58%) SLA
2 13 (2.13%) QA
3 1 (0.16%) Data Quality
3 1 (0.16%) ISO/IEC 20000
3 1 (0.16%) ISO/IEC 27001
System Software
1 306 (50.25%) Active Directory
2 33 (5.42%) VMware Infrastructure
3 27 (4.43%) Hyper-V
4 14 (2.30%) XenApp
5 11 (1.81%) Terminal Services
6 5 (0.82%) XenDesktop
7 3 (0.49%) Citrix Presentation Server
7 3 (0.49%) VMware ESXi
7 3 (0.49%) vSphere
8 2 (0.33%) Terminal Server
8 2 (0.33%) Virtual Desktop
9 1 (0.16%) Firmware
9 1 (0.16%) Virtual Servers
Systems Management
1 25 (4.11%) Backup Exec
2 11 (1.81%) SCCM
3 7 (1.15%) Norton AntiVirus
4 5 (0.82%) DameWare
4 5 (0.82%) NetBackup
4 5 (0.82%) Perfmon
5 3 (0.49%) CA Spectrum
5 3 (0.49%) Microsoft Intune
5 3 (0.49%) Nagios
5 3 (0.49%) SCOM
5 3 (0.49%) WSUS
6 1 (0.16%) Casper Suite
6 1 (0.16%) HP Quality Center
Vendors
1 271 (44.50%) Microsoft
2 58 (9.52%) iManage
3 55 (9.03%) Citrix
4 42 (6.90%) VMware
5 29 (4.76%) Symantec
6 24 (3.94%) Dell
7 22 (3.61%) Apple
8 21 (3.45%) Cisco
9 20 (3.28%) HP
10 18 (2.96%) SonicWALL
11 12 (1.97%) Remedy
12 8 (1.31%) Avaya
13 7 (1.15%) Adobe
13 7 (1.15%) ServiceNow
14 6 (0.99%) Bloomberg
14 6 (0.99%) FactSet
14 6 (0.99%) Splunk
15 5 (0.82%) CheckPoint
15 5 (0.82%) Intel Security
16 4 (0.66%) CA
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 19 hours ago
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: Yesterday
Wakefield, West Yorkshire
Davanti Solutions
Salary: Unspecified
Posted: Yesterday
Andover, Hampshire
CV Screen Ltd
Salary: to £27,000 + Benefits
Posted: 2 days ago
Staines, Middlesex
Ashdown IT
Salary: £20000 - £24000 per annum + benefits
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Salary: £17000 - £20000 per annum + benefits
Posted: 5 days ago
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 4 days ago
London
Information Technology Services
Salary: £20k - 25k per year
Posted: 6 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum + Excellent Benefits
Posted: 2 days ago
Salford
Cathcart Associates
Salary: £20000 - £24000 per annum
Posted: 9 days ago
Renfrew, Renfrewshire
Sopra Steria Recruitment
Salary: From £17,500 to £22,500 per annum £90 PD Contract
Posted: 5 days ago
Bedfordshire
greywood
Salary: £17000 - £23000 per annum + Benefits
Posted: 11 days ago
Coventry
Ampersand Consulting
Salary: £17500 per annum + Benefits
Posted: 19 days ago
Manchester
Cathcart Associates
Salary: £18000 - £20000 per annum
Posted: 16 days ago
Oxford, Oxfordshire
Diamond Light Source
Posted: 23 days ago
London
Real Staffing
Salary: £30000 - £35000 per annum + competitive
Posted: 13 days ago
London
Real Staffing
Salary: £24000 - £31000 per annum + competitive
Posted: 16 days ago
Brighton
Bluetown Online LTD
Posted: 17 days ago