Help Desk Analyst Jobs
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
 3 months to
21 May 2013		 Same period 2012 Same period 2011
Help Desk Analyst
Rank 611 618 598
Rank change year-on-year
+7 -20
Permanent jobs requiring a Help Desk Analyst 254 283 281
As % of all permanent IT jobs located in the UK 0.234% 0.234% 0.230%
As % of the Job Titles category 0.248% 0.246% 0.244%
Number of salaries quoted 230 250 255
Average salary £22,000 £22,000 £22,000
90% offered a salary of more than £16,600 £17,500 £17,000
10% offered a salary of more than £29,200 £30,000 £30,000
UK excluding London average salary £20,500 £20,500 £20,000
% change year-on-year
- +2.50%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category		 102582 114838 114977
As % of all permanent IT jobs located in the UK 94.43% 94.76% 94.22%
Number of salaries quoted 85352 98508 97090
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 21 May 2013 within the UK.

Help Desk Analyst Salary Histogram

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
England -9 238 £22,000 -
London -6 84 £25,000 -
South East +9 69 £21,500 -5.28%
East of England -3 28 £21,750 +4.81%
Surrey +16 20 £23,000 +9.52%
North West -4 16 £19,250 -3.75%
Woking +21 15 £16,000 -31.91%
City of London +5 15 £28,000 +15.46%
Hampshire +13 14 £18,500 -1.33%
West Midlands -17 14 £18,000 -10.00%
Berkshire +2 13 £20,500 -9.69%
Cambridgeshire +4 11 £21,500 +7.50%
South West +3 10 £20,000 +5.26%
East Midlands +3 9 £18,838 +0.46%
Manchester -9 8 £18,250 +2.81%
West Sussex -7 7 £18,000 -25.77%
Dartford - 7 £27,000 -
Kent - 7 £27,000 -
Suffolk - 7 £22,000 -
Cheshire +9 6 £20,000 -16.66%
Cambridge +8 6 £22,500 +32.35%
Reading -9 6 £26,000 +14.53%
Yorkshire -11 6 £21,000 +20.00%
Bury St Edmunds - 6 £22,000 -
Southampton - 6 £19,125 -
Buckinghamshire -19 5 £27,000 +17.39%
Essex +34 4 £23,250 +20.77%
Dudley +5 4 £18,000 -10.00%
Hertfordshire 0 4 £17,500 -18.60%
West Yorkshire -9 4 £21,000 +16.66%

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 304 (64.14%) Windows
2 208 (43.88%) MS Office
3 206 (43.46%) Microsoft
4 175 (36.92%) Active Directory
5 168 (35.44%) MS Excel
6 138 (29.11%) Windows XP
7 122 (25.74%) ITIL
8 101 (21.31%) Windows 7
9 69 (14.56%) SLA
10 65 (13.71%) Blackberry
11 61 (12.87%) Finance
12 57 (12.03%) Citrix
13 55 (11.60%) Windows Server 2003
14 44 (9.283%) Windows Server 2008
15 43 (9.072%) Degree
15 43 (9.072%) Microsoft Certification
16 42 (8.861%) MS Exchange
17 38 (8.017%) TCP/IP
17 38 (8.017%) Law
18 36 (7.595%) Legal
19 34 (7.173%) Cisco
20 32 (6.751%) Blackberry Enterprise Server
21 31 (6.540%) SQL Server
22 29 (6.118%) Internet
23 28 (5.907%) Service Management
23 28 (5.907%) SQL
23 28 (5.907%) MCP
23 28 (5.907%) VMware
24 25 (5.274%) Document Management
25 24 (5.063%) VPN

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 6 (1.266%) HTML
2 4 (0.844%) CSS
3 2 (0.422%) Web Services
4 1 (0.211%) FIX Protocol
4 1 (0.211%) Silverlight
4 1 (0.211%) COM
4 1 (0.211%) SOAP
4 1 (0.211%) XML
Application Platforms
1 42 (8.861%) MS Exchange
2 32 (6.751%) Blackberry Enterprise Server
3 15 (3.165%) Exchange Server 2007
4 12 (2.532%) Exchange Server 2003
4 12 (2.532%) Exchange Server 2010
5 10 (2.110%) WorkSite
6 4 (0.844%) SharePoint
6 4 (0.844%) Lotus Notes
7 3 (0.633%) IIS
7 3 (0.633%) SharePoint 2010
8 2 (0.422%) Lync
9 1 (0.211%) CMS
9 1 (0.211%) GroupWise
9 1 (0.211%) Apache
Applications
1 208 (43.88%) MS Office
2 168 (35.44%) MS Excel
3 18 (3.797%) MS PowerPoint
4 2 (0.422%) MS Visio
5 1 (0.211%) MS Project
5 1 (0.211%) Office 365
Business Applications
1 3 (0.633%) FLEXCUBE
2 2 (0.422%) Oracle Retail
2 2 (0.422%) SAP ERP
2 2 (0.422%) assyst
3 1 (0.211%) SAP FI
3 1 (0.211%) Lawson
Communications & Networking
1 38 (8.017%) TCP/IP
2 29 (6.118%) Internet
3 24 (5.063%) VPN
4 23 (4.852%) LAN
5 22 (4.641%) DNS
6 19 (4.008%) Firewall
7 14 (2.954%) WAN
8 11 (2.321%) Intranet
9 9 (1.899%) IP Telephony
9 9 (1.899%) DHCP
10 8 (1.688%) Ethernet
11 7 (1.477%) HTTP
11 7 (1.477%) VoIP
12 6 (1.266%) ADSL
12 6 (1.266%) Cisco IPT
13 4 (0.844%) Wireless
14 3 (0.633%) VLAN
14 3 (0.633%) Wi-Fi
15 2 (0.422%) Extranet
15 2 (0.422%) Asterisk PBX
Database & Business Intelligence
1 31 (6.540%) SQL Server
2 5 (1.055%) SQL Server 2005
3 3 (0.633%) SQL Server Reporting Services
3 3 (0.633%) SQL Server 2000
4 2 (0.422%) GIS
5 1 (0.211%) IDOL
5 1 (0.211%) SQL Server Integration Services
5 1 (0.211%) Data Mining
5 1 (0.211%) Oracle 10g
5 1 (0.211%) Oracle 8/8i
5 1 (0.211%) SQL Server 2012
Development Applications
1 2 (0.422%) Oracle Forms
1 2 (0.422%) JIRA
1 2 (0.422%) JMeter
General
1 61 (12.87%) Finance
2 38 (8.017%) Law
3 36 (7.595%) Legal
4 17 (3.586%) French Language
5 12 (2.532%) Banking
6 11 (2.321%) Retail
6 11 (2.321%) Spanish Language
7 10 (2.110%) German Language
7 10 (2.110%) Telecoms
8 9 (1.899%) Italian Language
9 6 (1.266%) Russian Language
9 6 (1.266%) Advertising
10 3 (0.633%) Electronics
10 3 (0.633%) Manufacturing
10 3 (0.633%) Marketing
10 3 (0.633%) Billing
10 3 (0.633%) Polish Language
10 3 (0.633%) Financial Institution
11 2 (0.422%) Portuguese Language
11 2 (0.422%) Mandarin Language
Miscellaneous
1 65 (13.71%) Blackberry
2 15 (3.165%) EPoS
3 11 (2.321%) Fat Client
3 11 (2.321%) Thin Client
4 6 (1.266%) Mathematics
5 5 (1.055%) Management Information System
6 4 (0.844%) Video Conferencing
6 4 (0.844%) Computer Science
7 3 (0.633%) SaaS
8 2 (0.422%) Statistics
8 2 (0.422%) PDA
8 2 (0.422%) AS400
9 1 (0.211%) Data Protection Act
9 1 (0.211%) CMDB
9 1 (0.211%) Cloud Computing
9 1 (0.211%) FMCG
9 1 (0.211%) Client/Server
9 1 (0.211%) Enterprise Software
9 1 (0.211%) iPad
Operating Systems
1 304 (64.14%) Windows
2 138 (29.11%) Windows XP
3 101 (21.31%) Windows 7
4 55 (11.60%) Windows Server 2003
5 44 (9.283%) Windows Server 2008
6 23 (4.852%) Mac OS X
7 21 (4.430%) Linux
8 17 (3.586%) UNIX
9 12 (2.532%) Windows Vista
10 7 (1.477%) Windows 2000
11 5 (1.055%) Windows 2000 Server
11 5 (1.055%) Windows NT
11 5 (1.055%) Android
12 4 (0.844%) Windows 8
12 4 (0.844%) HPUX
12 4 (0.844%) Windows Mobile
13 3 (0.633%) IRIX
13 3 (0.633%) Solaris
13 3 (0.633%) AIX
13 3 (0.633%) Windows Server 2012
Processes & Methodologies
1 122 (25.74%) ITIL
2 28 (5.907%) Service Management
3 25 (5.274%) Document Management
4 20 (4.219%) E-Commerce
5 17 (3.586%) Incident Management
6 11 (2.321%) Problem Management
7 8 (1.688%) CRM
7 8 (1.688%) ITSM
7 8 (1.688%) Service Delivery
8 6 (1.266%) ERP
9 5 (1.055%) Asset Management
9 5 (1.055%) Time Management
10 4 (0.844%) Root Cause Analysis
10 4 (0.844%) Business Intelligence
10 4 (0.844%) Configuration Management
10 4 (0.844%) Change Management
11 3 (0.633%) Workflow
11 3 (0.633%) Online Marketing
11 3 (0.633%) Computer Security
11 3 (0.633%) Fault Management
Programming Languages
1 28 (5.907%) SQL
2 4 (0.844%) JavaScript
2 4 (0.844%) PowerShell
3 2 (0.422%) C
3 2 (0.422%) Java
Qualifications
1 43 (9.072%) Degree
1 43 (9.072%) Microsoft Certification
2 28 (5.907%) MCP
3 17 (3.586%) MCSE
4 10 (2.110%) ITIL Certification
4 10 (2.110%) MCDST
5 8 (1.688%) Cisco Certification
5 8 (1.688%) MCITP
6 7 (1.477%) A+ Certification
7 6 (1.266%) Network+ Certification
8 5 (1.055%) Security Cleared
8 5 (1.055%) CCNA
8 5 (1.055%) MCSA
9 4 (0.844%) CCA
9 4 (0.844%) Citrix Certification
10 3 (0.633%) HNC
11 2 (0.422%) ISEB
12 1 (0.211%) Security+ Certification
12 1 (0.211%) MOS
12 1 (0.211%) SC Cleared
Quality Assurance & Compliance
1 69 (14.56%) SLA
System Software
1 175 (36.92%) Active Directory
2 18 (3.797%) VMware Infrastructure
3 7 (1.477%) Hyper-V
4 6 (1.266%) Terminal Services
4 6 (1.266%) XenApp
5 2 (0.422%) Kamailio
5 2 (0.422%) BlackBerry Internet Service
5 2 (0.422%) VMware ESX
6 1 (0.211%) Microsoft App-V
6 1 (0.211%) Xen
6 1 (0.211%) VMware ESXi
Systems Management
1 9 (1.899%) SCCM
2 4 (0.844%) Systems Management Server (SMS)
2 4 (0.844%) ARCserve
3 3 (0.633%) SCOM
4 2 (0.422%) Oracle Enterprise Manager
4 2 (0.422%) MAILsweeper
5 1 (0.211%) Backup Exec
5 1 (0.211%) WSUS
5 1 (0.211%) Norton AntiVirus
5 1 (0.211%) Unicenter
Vendors
1 206 (43.46%) Microsoft
2 57 (12.03%) Citrix
3 34 (7.173%) Cisco
4 28 (5.907%) VMware
5 21 (4.430%) Apple
6 17 (3.586%) HP
7 10 (2.110%) Avaya
8 9 (1.899%) Open Text
9 8 (1.688%) Bloomberg
10 7 (1.477%) Reuters
10 7 (1.477%) Symantec
10 7 (1.477%) Oracle
11 6 (1.266%) SonicWALL
11 6 (1.266%) Meridio
11 6 (1.266%) Hummingbird
12 5 (1.055%) LANDesk
12 5 (1.055%) CA
12 5 (1.055%) Sophos
13 4 (0.844%) Sun
13 4 (0.844%) Dell
Helpdesk Support Analyst - Nottingham - £21k package
Nottinghamshire
The Helpdesk Support Analyst will be motivated by supporting client and eager to resolve technical issues surrounding Microsoft Operating Systems, Windows XP and Server. Any knowledge of Linux...
CV Screen Ltd
Salary: £0 - 19k per year + Plus £2k Shift Allowance
Posted: 20 May 2013
IT Service Desk Analyst / IT Helpdesk Analyst, Leeds.
Leeds, West Yorkshire
IT SERVICE DESK ANALYST / IT HELPDESK ANALYST / IT SUPPORT ANALYST / 1ST LINE SUPPORT / 2ND LINE SUPPORT / IT SUPPORT TECHNICIAN / WINDOWS / ACTIVE DIRECTTORY / EXCHANGE / MICROSOFT OFFICE/OUTLOOK / WINDOWS XP/...
Cloud Computing International
Salary: From £16,000 to £18,000 per annum plus benefits
Posted: 16 May 2013
Senior Helpdesk Analyst
West Yorkshire
New role for a Senior Helpdesk Analyst to join a leading Fleet Management company based in West Yorkshire.Skills: Previous Customer contact/care experience (both face-to-face...
Salary: £20000 per annum
Posted: 21 May 2013
Service Desk Support Engineer, Helpdesk Analyst
Leeds, West Yorkshire
Desirable qualities/experience: - Microsoft Windows XP, Windows 7 - Active Directory - Understanding of servers and networking hardware - Printer configuration & troubleshooting - Microsoft Office (Outlook) Good organisation and excellent communication skills...
Sanderson
Salary: £18000 - £20000 per annum + great benefits
Posted: 3 May 2013
Helpdesk Analyst - 1st & 2nd Line Service Desk IT Support
Leatherhead, Surrey
Key words: 1st Line Support, 2nd Line Support, Helpdesk Analyst, Service Desk Analyst, IT Support Technician, Windows XP, Windows 7, Windows 8, MS Office, MS Outlook, Active Directory.
Ashdown IT
Salary: £18000 - £24000 per annum + bonus
Posted: 15 May 2013
1st Line Helpdesk Support Analyst
Bracknell, Berkshire
1st line service desk analyst. Established financial services client is currently recruiting a 1st line servicedesk analyst to be the first point of escalation for requests into the...
Venturi
Salary: £18000.00 - £20000 per annum + Benefits
Posted: 17 May 2013
1st Line Support/Helpdesk Analyst / Service Desk Analyst
Worthing, West Sussex
We are recruiting for a number of permanent 1st Line Support/Helpdesk Analyst / IT Service Desk Analyst to work for our leading organisation based in Worthing. They are...
DGH Recruitment Ltd
Salary: £22000 - £25000 per annum + benefits
Posted: 16 May 2013
1st Line Support - Helpdesk Analyst
Dundee, Scotland
This is an excellent opportunity for graduates looking for their first/second role in IT with excellent prospects for career development and progression within the company.Key responsibilities:-...
Salary: £18000 - £21000 per annum
Posted: 21 May 2013
Helpdesk Support Analyst
West London
Mac Support / iOS Support / Apple Helpline Support / 1st Line Support / Support Analyst, 6 month, 314-20ph, London Mac, iOS, Apple, iMac, Macbook, OSX Lion, Snow Leopard, Support, 1st...
Connections Recruitment Ltd.
Salary: £20 per annum
Posted: 20 May 2013
Helpdesk Analyst / Network Engineer / Cisco / 1st Line / SQL
Crawley, West Sussex
My client is looking for an experienced Helpdesk / Service Desk Support Engineer who has experience of supporting complex IT networks . As a 1st Line Network Engineer your role...
Reflex Computer Recruitment
Salary: £18000 per annum + Bens
Posted: 15 May 2013
Senior Helpdesk Analyst
Reading, Berkshire
Must be proficient with Microsoft Word, Excel, Internet Explorer, Windows XP, Windows 7, and various other company supported software - Must have LAN experience and familiarity with switched networks -...
Bracket Global Ltd
Salary: Unspecified
Posted: 24 April 2013
Helpdesk Analyst / Software Asset Coordinator
Bolton, North West
The scope of this role is to provide technical support to 1st and 2nd line level; you will also take responsibility for training some non-technical staff in...
Hays Specialist Recruitment Ltd
Salary: £25000.00 per annum
Posted: 21 May 2013
Helpdesk Support Analyst ( 2nd line )
Northampton, Northamptonshire
I am looking for a recent Graduate educated to degree level in computer Science or equivalent degree... You will need a good understanding of 1st/2nd line customer...
IT Executive Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 16 May 2013
Helpdesk Support Engineer / Analyst
Colchester, South East
Printer setup, adding users, backup and restore etc- Undertake installation and maintenance of clients software and liaise with 3rd party vendors.Role Requirements:- 1-2 years previous IT...
Salary: £20000 - £25000 per annum
Posted: 11 May 2013
1st/2nd Line Helpdesk Analyst
Manchester, Lancashire
My client is looking to bring on board 2 x 1st/2nd Line Helpdesk Analyst's, the role will involve:- Logging, Diagnosing & resolving incidents by email, telephone & incident...
NES Global Talent
Salary: £15000 to £20000 per annum
Posted: 16 May 2013
IT Helpdesk Support Analyst (IT Managed Services) North Surrey
Surrey, South East
Fantastic opportunity for a talented IT Helpdesk / Service Desk Engineer - 1st to 3rd line support - Windows Server 2008, Active Directory, DNS, Citrix XenApp, Terminal Services, MS Exchange Server,...
Dupen Recruitment Services
Salary: £23000 - £30400 per annum + range of benefits
Posted: 28 April 2013
IT Helpdesk Analyst (IT Support, Helpdesk Support)
London, South East, United Kingdom
World Fuel Services is a global leader in fuel logistics, specialising in the marketing, sale and distribution of aviation, marine and land fuel products and services... Core duties...
World Fuel Services
Salary: Competitive
Posted: 20 May 2013
IT Help Desk Analyst
London
Technical work experience gained in: MS Office, Windows 7, Active Directory, Desktop Software Support, Simple TCP/IP Troubleshooting, Blackberries/iPhones Desirable. Knowledge of Citrix, VoIP, WSUS, Windows Server...
World Fuel Services
Salary: Unspecified Competative
Posted: 30 April 2013
1st Line Helpdesk Analyst - Multi-lingual
Central London
Our client is a globally renowned, iconic luxury fashion house based in Central London. We are looking to recruit multi-lingual IT Service Desk Analysts to join our...
Allied Worldwide Limited
Salary: £0 - £25,000 per year
Posted: 21 May 2013
IT Support Analyst / Helpdesk Analyst, to £30K
High Wycombe, Buckinghamshire
i) Microsoft Windows XP \ Windows 7, Microsoft Office 2003/2007/2010, MS Server 2003/2008R2 (AD. DHCP, DNS, DFS, WSUS etc…). j) Basic networking knowledge, LAN, WAN, Routers,...
EasyWebRecruitment.com
Salary: £25-£30k Basic
Posted: 15 May 2013
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