The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 673 604 653
Rank change year-on-year
-69 +49
Permanent jobs requiring a Help Desk Analyst 225 341 233
As % of all permanent IT jobs located in the UK 0.20% 0.29% 0.21%
As % of the Job Titles category 0.22% 0.31% 0.23%
Number of salaries quoted 202 320 216
Average salary £22,000 £22,500 £20,500
Average salary % change year-on-year
-2.22% +9.75%
90% offered a salary of more than £17,325 £17,000 £16,500
10% offered a salary of more than £30,000 £28,500 £25,500
UK excluding London average salary £20,875 £20,500 £19,000
% change year-on-year
+1.82% +7.89%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103565 111265 102717
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.32%
Number of salaries quoted 85635 90958 85091
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 28 July 2015 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -53 216 £22,500 - 25
London -19 61 £27,250 +8.24% 3
South East -3 54 £22,500 +2.27% 6
North West 0 24 £18,500 - 4
East Midlands -4 19 £19,203 -3.98% 2
West Midlands -9 18 £22,500 +18.42% 2
East of England -16 18 £21,000 +23.52% 6
Yorkshire +7 15 £17,000 -2.85% 1
Kent +16 14 £19,000 -5.00%
West Yorkshire +20 13 £17,000 -2.85% 1
City of London +9 13 £27,500 - 1
Northamptonshire +1 13 £19,000 -17.39%
Northampton +5 12 £19,000 -17.39%
Hampshire +2 12 £22,500 +11.11% 1
Cheshire +2 12 £16,875 -8.78% 4
Buckinghamshire -2 12 £20,750 +15.27% 1
Birmingham +2 11 £21,000 +10.52% 1
Hertfordshire -20 10 £21,000 +27.27% 4
Milton Keynes -3 9 £20,000 +11.11%
Hemel Hempstead - 9 £21,000 - 1
Manchester +2 8 £19,250 -14.44%
South West -37 8 £22,500 -6.25% 1
Waterlooville - 7 £22,500 - 1
Surrey -13 6 £21,000 -6.66%
West Sussex - 6 £22,500 -
Wakefield +9 5 £16,500 -5.71% 1
Cambridgeshire +8 5 £21,000 +5.00% 1
Staffordshire +5 5 £22,500 +36.36%
Warrington +4 5 £18,500 - 2
Brighouse 0 5 £25,000 +42.85%

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 28 July 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 319 (66.46%) Windows
2 232 (48.33%) Microsoft
3 207 (43.13%) MS Office
4 205 (42.71%) Active Directory
5 167 (34.79%) Windows 7
6 157 (32.71%) MS Excel
7 128 (26.67%) ITIL
8 106 (22.08%) SLA
9 93 (19.38%) Windows XP
10 87 (18.13%) Citrix
11 77 (16.04%) Windows 8
12 76 (15.83%) MS Exchange
13 66 (13.75%) Windows Server 2008
14 62 (12.92%) Law
15 54 (11.25%) Windows Server 2003
16 52 (10.83%) Finance
17 50 (10.42%) Blackberry
17 50 (10.42%) LAN
17 50 (10.42%) WAN
18 49 (10.21%) Microsoft Certification
19 48 (10.00%) TCP/IP
20 44 (9.17%) VMware
21 40 (8.33%) Service Management
22 37 (7.71%) Analytical Skills
23 36 (7.50%) Legal
24 35 (7.29%) Firewall
24 35 (7.29%) SQL
25 34 (7.08%) Degree
26 33 (6.88%) MCSE
27 32 (6.67%) DNS

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 28 July 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 76 (15.83%) MS Exchange
2 30 (6.25%) WorkSite
3 26 (5.42%) SharePoint
4 21 (4.38%) Exchange Server 2010
5 18 (3.75%) Exchange Server 2003
6 16 (3.33%) Exchange Server 2007
7 15 (3.13%) Exchange Server 2000
8 13 (2.71%) IBM Notes
9 9 (1.88%) Lync
10 8 (1.67%) IIS
11 7 (1.46%) Blackberry Enterprise Server
12 1 (0.21%) Moodle
12 1 (0.21%) CMS
Applications
1 207 (43.13%) MS Office
2 157 (32.71%) MS Excel
3 10 (2.08%) MS PowerPoint
4 1 (0.21%) MS Project
4 1 (0.21%) MS Visio
4 1 (0.21%) Spreadsheet
Business Applications
1 1 (0.21%) Remedy ITSM
1 1 (0.21%) Dynamics CRM
Cloud Services
1 3 (0.63%) Office 365
2 2 (0.42%) SaaS
3 1 (0.21%) Google Apps
3 1 (0.21%) IaaS
3 1 (0.21%) Mimecast
3 1 (0.21%) Cloud Computing
3 1 (0.21%) PaaS
Communications & Networking
1 50 (10.42%) LAN
1 50 (10.42%) WAN
2 48 (10.00%) TCP/IP
3 35 (7.29%) Firewall
4 32 (6.67%) DNS
5 29 (6.04%) VPN
6 26 (5.42%) Internet
7 15 (3.13%) DHCP
7 15 (3.13%) VoIP
8 13 (2.71%) Wireless
9 12 (2.50%) SSL
10 10 (2.08%) Wi-Fi
11 8 (1.67%) NetScreen
12 5 (1.04%) SAN
12 5 (1.04%) IP Telephony
13 4 (0.83%) PBX
14 3 (0.63%) Intranet
14 3 (0.63%) VLAN
15 2 (0.42%) Network Security
16 1 (0.21%) Structured Cabling
Database & Business Intelligence
1 24 (5.00%) SQL Server
2 8 (1.67%) SQL Server Reporting Services
3 7 (1.46%) Relational Database
3 7 (1.46%) SQL Server Integration Services
4 3 (0.63%) SQL Server 2012
5 1 (0.21%) MySQL
5 1 (0.21%) MS Access
Development Applications
1 7 (1.46%) Visual Studio
General
1 62 (12.92%) Law
2 52 (10.83%) Finance
3 36 (7.50%) Legal
4 28 (5.83%) Banking
5 23 (4.79%) Telecoms
6 15 (3.13%) Retail
7 13 (2.71%) Welsh Language
8 11 (2.29%) International Banking
9 8 (1.67%) Japanese Language
10 7 (1.46%) Advertising
11 5 (1.04%) Marketing
12 4 (0.83%) French Language
13 3 (0.63%) German Language
14 2 (0.42%) Games
14 2 (0.42%) Back Office
15 1 (0.21%) Financial Institution
15 1 (0.21%) Multimedia
15 1 (0.21%) Billing
15 1 (0.21%) Front Office
15 1 (0.21%) Electronics
Libraries, Frameworks & Software Standards
1 8 (1.67%) .NET
2 3 (0.63%) Web Services
3 2 (0.42%) JSP
3 2 (0.42%) HTML
4 1 (0.21%) ASP.NET
4 1 (0.21%) CSS
4 1 (0.21%) FIX Protocol
Miscellaneous
1 50 (10.42%) Blackberry
2 37 (7.71%) Analytical Skills
3 22 (4.58%) Management Information System
4 12 (2.50%) iPhone
5 8 (1.67%) iPad
6 6 (1.25%) Video Conferencing
7 5 (1.04%) Thin Client
7 5 (1.04%) Fat Client
7 5 (1.04%) Mathematics
7 5 (1.04%) Computer Science
8 4 (0.83%) EPoS
8 4 (0.83%) BYOD
8 4 (0.83%) New Media
9 3 (0.63%) iSeries
9 3 (0.63%) Data Centre
9 3 (0.63%) Client/Server
9 3 (0.63%) PDA
9 3 (0.63%) Statistics
10 2 (0.42%) Reference Data
10 2 (0.42%) Mobile Computing
Operating Systems
1 319 (66.46%) Windows
2 167 (34.79%) Windows 7
3 93 (19.38%) Windows XP
4 77 (16.04%) Windows 8
5 66 (13.75%) Windows Server 2008
6 54 (11.25%) Windows Server 2003
7 24 (5.00%) Windows Vista
8 23 (4.79%) Windows Server 2012
9 15 (3.13%) Windows 2000 Server
10 10 (2.08%) AIX
10 10 (2.08%) Mac OS X
11 8 (1.67%) UNIX
12 5 (1.04%) Linux
12 5 (1.04%) Android
13 4 (0.83%) Windows 2000
14 2 (0.42%) Apple iOS
15 1 (0.21%) Windows Phone
15 1 (0.21%) Mac OS
15 1 (0.21%) zOS
15 1 (0.21%) Mac OS X Server
Processes & Methodologies
1 128 (26.67%) ITIL
2 40 (8.33%) Service Management
3 25 (5.21%) Incident Management
4 24 (5.00%) Business Continuity
5 20 (4.17%) ITSM
5 20 (4.17%) Service Delivery
6 17 (3.54%) Problem Management
7 15 (3.13%) Project Management
8 13 (2.71%) Line Management
8 13 (2.71%) Time Management
9 12 (2.50%) Configuration Management
10 10 (2.08%) Document Management
10 10 (2.08%) Migration
10 10 (2.08%) CRM
11 8 (1.67%) System Testing
11 8 (1.67%) PRINCE2
12 6 (1.25%) Software Testing
13 5 (1.04%) ERP
13 5 (1.04%) Business Analysis
14 4 (0.83%) Security Testing
Programming Languages
1 35 (7.29%) SQL
2 20 (4.17%) C
3 7 (1.46%) VB
3 7 (1.46%) VB.NET
3 7 (1.46%) VBA
3 7 (1.46%) VB6
4 1 (0.21%) Java
4 1 (0.21%) JavaScript
4 1 (0.21%) C#
Qualifications
1 49 (10.21%) Microsoft Certification
2 34 (7.08%) Degree
3 33 (6.88%) MCSE
4 32 (6.67%) MCITP
5 31 (6.46%) Cisco Certification
5 31 (6.46%) CCNA
6 24 (5.00%) ITIL Foundation Certificate
7 22 (4.58%) Security Cleared
7 22 (4.58%) MCP
8 21 (4.38%) SC Cleared
9 19 (3.96%) ITIL Certification
10 11 (2.29%) MCTS
11 8 (1.67%) MOS
11 8 (1.67%) MCSA
12 7 (1.46%) HND
13 6 (1.25%) HNC
14 5 (1.04%) A+ Certification
14 5 (1.04%) CCENT
15 3 (0.63%) DV Cleared
16 1 (0.21%) ACMT
Quality Assurance & Compliance
1 106 (22.08%) SLA
2 11 (2.29%) ISO 9001
3 2 (0.42%) JSP 440
System Software
1 205 (42.71%) Active Directory
2 30 (6.25%) Hyper-V
3 29 (6.04%) VMware Infrastructure
4 14 (2.92%) XenApp
5 9 (1.88%) Terminal Server
6 6 (1.25%) Terminal Services
6 6 (1.25%) vSphere
Systems Management
1 13 (2.71%) Backup Exec
2 12 (2.50%) SCCM
3 8 (1.67%) SCOM
4 5 (1.04%) Tivoli
5 3 (0.63%) SCSM
6 2 (0.42%) McAfee ePO
7 1 (0.21%) Tivoli Storage Manager
7 1 (0.21%) Norton AntiVirus
7 1 (0.21%) MAILsweeper
Vendors
1 232 (48.33%) Microsoft
2 87 (18.13%) Citrix
3 44 (9.17%) VMware
4 32 (6.67%) HP
5 18 (3.75%) Cisco
6 15 (3.13%) Symantec
7 14 (2.92%) Adobe
8 13 (2.71%) Lotus
8 13 (2.71%) SonicWALL
9 12 (2.50%) Apple
9 12 (2.50%) Dell
10 9 (1.88%) Bloomberg
10 9 (1.88%) Hummingbird
11 8 (1.67%) Meridio
11 8 (1.67%) OpenText
11 8 (1.67%) Juniper
11 8 (1.67%) Macromedia
12 7 (1.46%) Reuters
12 7 (1.46%) Altiris
13 5 (1.04%) BT
Knutsford, Cheshire
Global Technology Solutions Ltd
Salary: £15000 - £18000 per annum
Posted: Yesterday
Hatfield, Hertfordshire
TEKsystems
Salary: £20000 - £25000 per annum + Shift Allowance + Benefits
Posted: Yesterday
Stevenage, Hertfordshire
Dupen Recruitment Services
Salary: £25000 - £30000 per annum + good benefits
Posted: Yesterday
Brentwood, Essex
Next Move IT
Salary: £17000 - £24000 per annum + Benefits
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £18,000 to £24,000 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
Searchability
Salary: £16000 - £20000 per annum
Posted: 4 days ago
Brighton, East Sussex
Oscar Associates (UK) Ltd
Salary: £20000 - £26000 per annum
Posted: 4 days ago
Warrington, Cheshire
Mortimer Spinks
Salary: £16500 - £20000 per annum
Posted: 4 days ago
Buckinghamshire
Haybrook IT Resourcing Ltd
Salary: Up to £35,000 per annum plus Bonus, Health Care Scheme & Contributory
Posted: 5 days ago
Loughborough, Leicestershire
Blues Point Ltd
Salary: From £16,000 to £18,000 per annum + benefits including pension
Posted: 5 days ago
Warrington, Cheshire
Searchability
Salary: £15000 - £18000 per annum + Shift Allowance
Posted: 6 days ago
Letchworth Garden City, Hertfordshire
Latcom Ltd
Salary: From £140 to £160 per day
Posted: 6 days ago
Reading, Berkshire
Viewdata Recruitment
Posted: 6 days ago
City, London
Harrington Starr
Salary: £25000 - £32000 per annum
Posted: 6 days ago
Reading
Hays IT - Uk Posting account
Salary: £19000.00 - £25000.00 per annum + Depending on experience
Posted: 11 days ago
Swadlincote, Derbyshire
Barclay Anderson
Salary: £0 - £25,000 per year
Posted: 11 days ago
London
Bluetownonline Ltd
Salary: £23k per year
Posted: 12 days ago
Wakefield
Hays IT - Uk Posting account
Salary: £16000.00 - £18000.00 per annum
Posted: 13 days ago
Hungerford
Bluetownonline Ltd
Salary: £22k - 25k per year
Posted: 14 days ago
Waterlooville
Deerfoot IT
Salary: £20000 - £25000 per annum + benefits
Posted: 18 days ago