The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 601 679 653
Rank change year-on-year
+78 -26
Permanent jobs requiring a Help Desk Analyst 286 216 236
As % of all permanent IT jobs located in the UK 0.27% 0.21% 0.22%
As % of the Job Titles category 0.28% 0.22% 0.23%
Number of salaries quoted 250 201 226
Average salary £21,500 £22,000 £22,000
Average salary % change year-on-year
-2.27% -
90% offered a salary of more than £17,500 £18,000 £16,500
10% offered a salary of more than £30,000 £32,500 £30,000
UK excluding London average salary £20,000 £20,500 £19,750
% change year-on-year
-2.43% +3.79%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
100365 96995 104060
As % of all permanent IT jobs located in the UK 94.79% 94.55% 95.11%
Number of salaries quoted 83553 78307 89163
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 30 January 2015 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +61 283 £21,500 -2.27% 23
London +32 115 £27,500 -6.77% 6
East of England +14 41 £21,500 +4.87% 3
South East -40 38 £20,625 -2.36% 5
West Midlands +3 23 £20,000 +11.11% 2
North West -10 22 £19,500 -7.14% 4
Hertfordshire +10 21 £17,000 +3.03% 1
City of London +2 21 £21,500 -18.86%
Surrey +3 20 £21,250 +1.19% 3
South West -4 20 £23,000 +17.94% 1
Croydon +29 16 £24,000 +15.66%
Yorkshire +2 16 £20,000 +20.30% 2
Birmingham -1 15 £20,000 +17.64%
Cambridgeshire +6 11 £22,500 -6.25% 1
West Yorkshire +4 11 £20,000 +25.00% 1
Gloucestershire +2 11 £23,500 +17.50%
Cheltenham - 11 £23,500 -
Peterborough +14 10 £22,500 +15.38%
Manchester -14 10 £19,500 -8.23% 4
Cheshire -1 9 £18,250 -13.09%
Letchworth +23 7 £17,000 +3.03%
East Midlands +19 7 £20,000 -4.76%
Woking +14 7 £21,500 -8.51%
Leeds +5 7 £20,500 +28.12%
Buckinghamshire +3 7 £19,000 -13.63% 1
Hemel Hempstead - 7 £21,500 - 1
Milton Keynes +1 6 £19,000 +11.76%
Guildford - 6 £20,000 - 1
Suffolk 0 5 £22,500 +4.65%
South Yorkshire 0 5 - -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 446 (73.84%) Windows
2 289 (47.85%) Microsoft
3 271 (44.87%) MS Office
4 251 (41.56%) Active Directory
5 243 (40.23%) Windows 7
6 232 (38.41%) MS Excel
7 196 (32.45%) ITIL
8 171 (28.31%) Windows XP
9 99 (16.39%) SLA
10 88 (14.57%) Citrix
11 80 (13.25%) MS Exchange
11 80 (13.25%) Blackberry
12 77 (12.75%) Finance
12 77 (12.75%) Windows Server 2008
13 71 (11.75%) Legal
14 69 (11.42%) VMware
15 66 (10.93%) Windows Server 2003
16 63 (10.43%) Degree
17 62 (10.26%) Law
18 61 (10.10%) TCP/IP
19 58 (9.60%) Windows 8
20 49 (8.11%) MS PowerPoint
21 45 (7.45%) Microsoft Certification
21 45 (7.45%) SQL
22 43 (7.12%) Exchange Server 2007
23 42 (6.95%) Exchange Server 2010
24 41 (6.79%) LAN
24 41 (6.79%) WAN
25 40 (6.62%) Incident Management
26 39 (6.46%) Analytical Skills

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 80 (13.25%) MS Exchange
2 43 (7.12%) Exchange Server 2007
3 42 (6.95%) Exchange Server 2010
4 33 (5.46%) Blackberry Enterprise Server
5 20 (3.31%) Exchange Server 2003
6 19 (3.15%) WorkSite
7 8 (1.32%) IBM Notes
8 7 (1.16%) IIS
9 6 (0.99%) Exchange Server 2013
10 3 (0.50%) Lync
11 2 (0.33%) SharePoint
12 1 (0.17%) CMS
12 1 (0.17%) Exchange Server 2000
Applications
1 271 (44.87%) MS Office
2 232 (38.41%) MS Excel
3 49 (8.11%) MS PowerPoint
4 2 (0.33%) MS Visio
Business Applications
1 2 (0.33%) Dynamics CRM
1 2 (0.33%) assyst
Cloud Services
1 16 (2.65%) Office 365
2 3 (0.50%) Google Apps
3 2 (0.33%) SaaS
3 2 (0.33%) PaaS
3 2 (0.33%) Cloud Computing
3 2 (0.33%) IaaS
Communications & Networking
1 61 (10.10%) TCP/IP
2 41 (6.79%) LAN
2 41 (6.79%) WAN
3 35 (5.79%) VPN
3 35 (5.79%) DNS
3 35 (5.79%) Firewall
4 18 (2.98%) VoIP
5 16 (2.65%) Internet
6 13 (2.15%) DHCP
7 11 (1.82%) SAN
7 11 (1.82%) SSL
7 11 (1.82%) IP Telephony
8 6 (0.99%) Wi-Fi
8 6 (0.99%) Wireless
9 5 (0.83%) Ethernet
9 5 (0.83%) ADSL
10 2 (0.33%) VLAN
10 2 (0.33%) Broadband
10 2 (0.33%) PABX
11 1 (0.17%) Unified Communications
Database & Business Intelligence
1 26 (4.30%) SQL Server
2 3 (0.50%) SQL Server 2012
3 2 (0.33%) SQL Server 2008
3 2 (0.33%) Crystal Reports
4 1 (0.17%) FileMaker
4 1 (0.17%) MySQL
General
1 77 (12.75%) Finance
2 71 (11.75%) Legal
3 62 (10.26%) Law
4 22 (3.64%) Banking
5 17 (2.81%) Retail
6 15 (2.48%) Telecoms
7 10 (1.66%) Electronics
8 7 (1.16%) Marketing
9 6 (0.99%) German Language
10 5 (0.83%) Front Office
10 5 (0.83%) Advertising
10 5 (0.83%) Publishing
10 5 (0.83%) Spanish Language
10 5 (0.83%) French Language
11 4 (0.66%) Italian Language
12 3 (0.50%) Welsh Language
12 3 (0.50%) Games
12 3 (0.50%) Investment Banking
13 2 (0.33%) Manufacturing
13 2 (0.33%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (0.33%) HTML
1 2 (0.33%) .NET
2 1 (0.17%) COM
2 1 (0.17%) CSS
Miscellaneous
1 80 (13.25%) Blackberry
2 39 (6.46%) Analytical Skills
3 18 (2.98%) Computer Science
4 17 (2.81%) iPhone
5 12 (1.99%) Management Information System
6 11 (1.82%) Video Conferencing
7 10 (1.66%) 3D Printing
8 9 (1.49%) Mathematics
9 7 (1.16%) Data Structures
9 7 (1.16%) EPoS
10 4 (0.66%) Hedge funds
10 4 (0.66%) Mobile Computing
11 3 (0.50%) Open Source
11 3 (0.50%) Handset
11 3 (0.50%) Statistics
12 2 (0.33%) IVR
12 2 (0.33%) Equities
12 2 (0.33%) FMCG
12 2 (0.33%) Graphic Design
12 2 (0.33%) Foreign Exchange (FX)
Operating Systems
1 446 (73.84%) Windows
2 243 (40.23%) Windows 7
3 171 (28.31%) Windows XP
4 77 (12.75%) Windows Server 2008
5 66 (10.93%) Windows Server 2003
6 58 (9.60%) Windows 8
7 37 (6.13%) Windows Vista
8 35 (5.79%) Windows Server 2012
9 9 (1.49%) Linux
10 7 (1.16%) Windows 2000 Server
11 6 (0.99%) UNIX
11 6 (0.99%) Windows 2000
12 5 (0.83%) Windows Phone
12 5 (0.83%) Mac OS X
12 5 (0.83%) Android
13 4 (0.66%) Apple iOS
14 2 (0.33%) Windows Mobile
14 2 (0.33%) Mac OS
15 1 (0.17%) Mac OS X Server
Processes & Methodologies
1 196 (32.45%) ITIL
2 40 (6.62%) Incident Management
3 27 (4.47%) Service Management
4 25 (4.14%) Document Management
5 18 (2.98%) Service Delivery
6 14 (2.32%) CRM
6 14 (2.32%) ITSM
7 10 (1.66%) Disaster Recovery
8 7 (1.16%) Business Continuity
9 6 (0.99%) Time Management
9 6 (0.99%) Kalman Filter
9 6 (0.99%) Line Management
9 6 (0.99%) Network Monitoring
10 5 (0.83%) ERP
10 5 (0.83%) Problem Management
10 5 (0.83%) QMS
11 4 (0.66%) Change Management
11 4 (0.66%) Root Cause Analysis
12 3 (0.50%) Software Distribution
12 3 (0.50%) Migration
Programming Languages
1 45 (7.45%) SQL
2 21 (3.48%) C
3 5 (0.83%) PowerShell
4 1 (0.17%) PHP
4 1 (0.17%) VBScript
Qualifications
1 63 (10.43%) Degree
2 45 (7.45%) Microsoft Certification
3 32 (5.30%) MCP
4 29 (4.80%) ITIL Foundation Certificate
5 23 (3.81%) Security Cleared
6 18 (2.98%) SC Cleared
7 17 (2.81%) A+ Certification
8 16 (2.65%) ITIL Certification
9 15 (2.48%) MCSE
10 11 (1.82%) MCSA
11 9 (1.49%) HND
12 8 (1.32%) Cisco Certification
13 7 (1.16%) CCNA
13 7 (1.16%) MCITP
14 6 (0.99%) MOS
15 4 (0.66%) Network+ Certification
15 4 (0.66%) DV Cleared
16 3 (0.50%) MCDST
17 2 (0.33%) HNC
18 1 (0.17%) CCENT
Quality Assurance & Compliance
1 99 (16.39%) SLA
2 3 (0.50%) Sarbanes-Oxley
3 2 (0.33%) QA
4 1 (0.17%) ISO 9001
System Software
1 251 (41.56%) Active Directory
2 38 (6.29%) VMware Infrastructure
3 29 (4.80%) Hyper-V
4 11 (1.82%) vSphere
5 8 (1.32%) VMware ESXi
6 7 (1.16%) XenApp
7 5 (0.83%) Terminal Services
8 4 (0.66%) MetaFrame
9 1 (0.17%) Terminal Server
Systems Management
1 13 (2.15%) Backup Exec
2 8 (1.32%) SCCM
3 4 (0.66%) Systems Management Server (SMS)
4 3 (0.50%) SCOM
5 2 (0.33%) ITRS Geneos
6 1 (0.17%) SCDPM
Vendors
1 289 (47.85%) Microsoft
2 88 (14.57%) Citrix
3 69 (11.42%) VMware
4 33 (5.46%) Cisco
5 25 (4.14%) HP
6 20 (3.31%) Apple
7 17 (2.81%) Dell
8 15 (2.48%) ServiceNow
9 13 (2.15%) Symantec
10 9 (1.49%) Remedy
10 9 (1.49%) LANDesk
10 9 (1.49%) Altiris
11 8 (1.32%) SonicWALL
11 8 (1.32%) Oracle
11 8 (1.32%) Lotus
12 7 (1.16%) Mitel
13 5 (0.83%) Reuters
13 5 (0.83%) Bloomberg
13 5 (0.83%) SAP
13 5 (0.83%) SolarWinds
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