The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 651 616 635
Rank change year-on-year
-35 +19
Permanent jobs requiring a Help Desk Analyst 234 310 254
As % of all permanent IT jobs located in the UK 0.22% 0.26% 0.23%
As % of the Job Titles category 0.23% 0.28% 0.25%
Number of salaries quoted 212 282 231
Average salary £21,625 £22,000 £22,000
Average salary % change year-on-year
-1.70% -
90% offered a salary of more than £18,000 £16,000 £16,650
10% offered a salary of more than £31,500 £30,500 £29,200
UK excluding London average salary £20,500 £20,000 £20,500
% change year-on-year
+2.50% -2.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 22 May 2015 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 228 £21,750 -1.13% 23
London +14 73 £26,750 +0.94% 7
South East +6 70 £21,750 - 4
Kent +33 27 £19,000 -11.62% 1
East of England -9 23 £21,000 +31.25% 4
City of London +40 22 £27,500 +17.02% 2
Surrey +23 21 £21,750 +8.75%
East Midlands +20 18 £20,000 - 1
Hertfordshire -16 16 £21,000 +31.25% 1
South West -24 15 £18,000 -21.73% 2
Northamptonshire - 14 £20,000 -
Yorkshire +12 12 £18,500 -7.50% 2
North West -9 10 £18,750 -8.53% 1
West Yorkshire +22 9 £19,000 -5.00%
Northampton - 9 £20,000 -
Bedfordshire +7 8 £22,000 +37.50%
Bristol -1 8 - - 2
Hemel Hempstead - 8 £21,000 - 1
Egham - 8 £24,750 -
West Sussex +7 7 £23,500 +11.90%
West Midlands -14 7 £19,000 - 2
Sevenoaks - 7 £17,500 -
Cheshire +1 6 £18,750 +4.16%
Guildford +14 5 £25,500 +41.66%
Berkshire -2 5 £18,500 -20.43%
Hampshire -10 5 £24,000 +17.07% 2
Redhill - 5 £21,750 -
Reigate +19 4 £21,750 -20.90%
Wakefield +2 4 £16,750 +19.64%
Reading -13 4 £18,500 -23.23%

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 354 (69.14%) Windows
2 227 (44.34%) MS Office
3 223 (43.55%) Microsoft
4 218 (42.58%) Active Directory
5 203 (39.65%) Windows 7
6 173 (33.79%) MS Excel
7 129 (25.20%) ITIL
8 118 (23.05%) Windows XP
9 98 (19.14%) SLA
10 95 (18.55%) Citrix
11 92 (17.97%) Windows 8
12 86 (16.80%) Windows Server 2008
13 73 (14.26%) MS Exchange
14 72 (14.06%) Law
15 61 (11.91%) Windows Server 2003
16 59 (11.52%) Finance
17 56 (10.94%) Blackberry
18 55 (10.74%) TCP/IP
19 50 (9.77%) WAN
20 49 (9.57%) LAN
20 49 (9.57%) VMware
21 46 (8.98%) Degree
22 44 (8.59%) Legal
23 43 (8.40%) Firewall
24 42 (8.20%) Microsoft Certification
25 39 (7.62%) SQL
26 38 (7.42%) DNS
27 37 (7.23%) HP
28 36 (7.03%) WorkSite
28 36 (7.03%) VMware Infrastructure

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (14.26%) MS Exchange
2 36 (7.03%) WorkSite
3 23 (4.49%) Exchange Server 2010
4 22 (4.30%) Exchange Server 2003
4 22 (4.30%) Exchange Server 2007
5 15 (2.93%) Blackberry Enterprise Server
5 15 (2.93%) SharePoint
6 12 (2.34%) IBM Notes
6 12 (2.34%) Exchange Server 2000
7 8 (1.56%) IIS
8 4 (0.78%) Lync
9 3 (0.59%) Exchange Server 2013
10 1 (0.20%) Moodle
Applications
1 227 (44.34%) MS Office
2 173 (33.79%) MS Excel
3 29 (5.66%) MS PowerPoint
4 2 (0.39%) MS Visio
Business Applications
1 1 (0.20%) Remedy ITSM
1 1 (0.20%) Dynamics CRM
Cloud Services
1 8 (1.56%) Office 365
2 3 (0.59%) SaaS
2 3 (0.59%) PaaS
2 3 (0.59%) IaaS
2 3 (0.59%) Cloud Computing
3 1 (0.20%) Google Apps
3 1 (0.20%) Mimecast
Communications & Networking
1 55 (10.74%) TCP/IP
2 50 (9.77%) WAN
3 49 (9.57%) LAN
4 43 (8.40%) Firewall
5 38 (7.42%) DNS
6 28 (5.47%) VPN
7 25 (4.88%) Internet
8 15 (2.93%) DHCP
8 15 (2.93%) SSL
9 12 (2.34%) SAN
10 11 (2.15%) VoIP
11 7 (1.37%) Wi-Fi
12 5 (0.98%) Wireless
13 4 (0.78%) VLAN
13 4 (0.78%) PBX
14 3 (0.59%) Intranet
14 3 (0.59%) IP Telephony
15 2 (0.39%) Network Security
15 2 (0.39%) ADSL
16 1 (0.20%) Unified Communications
Database & Business Intelligence
1 22 (4.30%) SQL Server
2 3 (0.59%) SQL Server 2012
3 2 (0.39%) SQL Server Reporting Services
4 1 (0.20%) Relational Database
4 1 (0.20%) MS Access
4 1 (0.20%) MySQL
4 1 (0.20%) SQL Server Integration Services
Development Applications
1 1 (0.20%) Visual Studio
General
1 72 (14.06%) Law
2 59 (11.52%) Finance
3 44 (8.59%) Legal
4 25 (4.88%) Banking
5 23 (4.49%) Telecoms
6 11 (2.15%) Retail
7 10 (1.95%) Electronics
8 9 (1.76%) International Banking
9 7 (1.37%) Welsh Language
10 6 (1.17%) Marketing
11 5 (0.98%) Advertising
12 3 (0.59%) Investment Banking
12 3 (0.59%) Publishing
12 3 (0.59%) Front Office
12 3 (0.59%) Games
13 2 (0.39%) Financial Institution
14 1 (0.20%) French Language
14 1 (0.20%) Multimedia
14 1 (0.20%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.20%) ASP.NET
1 1 (0.20%) CSS
1 1 (0.20%) JSP
1 1 (0.20%) HTML
1 1 (0.20%) .NET
Miscellaneous
1 56 (10.94%) Blackberry
2 34 (6.64%) Analytical Skills
3 13 (2.54%) Management Information System
4 11 (2.15%) iPhone
5 10 (1.95%) 3D Printing
6 8 (1.56%) Video Conferencing
7 6 (1.17%) Computer Science
7 6 (1.17%) Statistics
8 5 (0.98%) Mobile Computing
8 5 (0.98%) Mathematics
9 4 (0.78%) Fat Client
9 4 (0.78%) Thin Client
9 4 (0.78%) BYOD
9 4 (0.78%) iPad
9 4 (0.78%) Hedge funds
10 3 (0.59%) New Media
10 3 (0.59%) Open Source
10 3 (0.59%) Data Structures
10 3 (0.59%) PDA
10 3 (0.59%) Handset
Operating Systems
1 354 (69.14%) Windows
2 203 (39.65%) Windows 7
3 118 (23.05%) Windows XP
4 92 (17.97%) Windows 8
5 86 (16.80%) Windows Server 2008
6 61 (11.91%) Windows Server 2003
7 35 (6.84%) Windows Server 2012
8 32 (6.25%) Windows Vista
9 12 (2.34%) Windows 2000 Server
10 11 (2.15%) UNIX
11 10 (1.95%) Mac OS X
12 8 (1.56%) Android
12 8 (1.56%) Linux
13 6 (1.17%) Windows Phone
14 4 (0.78%) Apple iOS
15 3 (0.59%) AIX
15 3 (0.59%) Windows 2000
16 1 (0.20%) zOS
16 1 (0.20%) Mac OS
Processes & Methodologies
1 129 (25.20%) ITIL
2 34 (6.64%) Service Management
3 29 (5.66%) Incident Management
4 25 (4.88%) Document Management
5 19 (3.71%) Service Delivery
6 18 (3.52%) Problem Management
7 11 (2.15%) ITSM
7 11 (2.15%) Configuration Management
8 10 (1.95%) CRM
9 8 (1.56%) Line Management
10 7 (1.37%) Business Continuity
10 7 (1.37%) Time Management
10 7 (1.37%) System Testing
11 6 (1.17%) Root Cause Analysis
12 5 (0.98%) Business Analysis
13 4 (0.78%) Migration
13 4 (0.78%) E-Commerce
14 3 (0.59%) Online Marketing
14 3 (0.59%) Data Entry
14 3 (0.59%) PRINCE2
Programming Languages
1 39 (7.62%) SQL
2 12 (2.34%) C
3 5 (0.98%) PowerShell
4 1 (0.20%) C#
4 1 (0.20%) VBScript
4 1 (0.20%) VB
4 1 (0.20%) VB.NET
4 1 (0.20%) VBA
4 1 (0.20%) VB6
Qualifications
1 46 (8.98%) Degree
2 42 (8.20%) Microsoft Certification
3 29 (5.66%) MCSE
4 27 (5.27%) MCP
5 22 (4.30%) ITIL Foundation Certificate
5 22 (4.30%) MCITP
6 21 (4.10%) CCNA
6 21 (4.10%) Cisco Certification
7 13 (2.54%) Security Cleared
8 11 (2.15%) SC Cleared
8 11 (2.15%) ITIL Certification
9 10 (1.95%) HND
9 10 (1.95%) MOS
10 7 (1.37%) MCTS
11 6 (1.17%) MCSA
11 6 (1.17%) HNC
11 6 (1.17%) A+ Certification
12 3 (0.59%) DV Cleared
13 1 (0.20%) Network+ Certification
Quality Assurance & Compliance
1 98 (19.14%) SLA
2 10 (1.95%) ISO 9001
3 1 (0.20%) JSP 440
3 1 (0.20%) QA
System Software
1 218 (42.58%) Active Directory
2 36 (7.03%) VMware Infrastructure
3 29 (5.66%) Hyper-V
4 16 (3.13%) XenApp
5 6 (1.17%) Terminal Services
5 6 (1.17%) vSphere
6 5 (0.98%) Terminal Server
7 2 (0.39%) VMware ESXi
Systems Management
1 14 (2.73%) Backup Exec
2 7 (1.37%) SCCM
3 5 (0.98%) Tivoli
4 3 (0.59%) SCSM
5 2 (0.39%) ITRS Geneos
5 2 (0.39%) McAfee ePO
6 1 (0.20%) Tivoli Storage Manager
6 1 (0.20%) Norton AntiVirus
6 1 (0.20%) SCOM
Vendors
1 223 (43.55%) Microsoft
2 95 (18.55%) Citrix
3 49 (9.57%) VMware
4 37 (7.23%) HP
5 17 (3.32%) Cisco
6 16 (3.13%) Symantec
7 15 (2.93%) Apple
8 13 (2.54%) Adobe
9 12 (2.34%) Lotus
9 12 (2.34%) Dell
9 12 (2.34%) SonicWALL
10 10 (1.95%) Mitel
11 9 (1.76%) Altiris
12 8 (1.56%) Meridio
12 8 (1.56%) Hummingbird
12 8 (1.56%) OpenText
12 8 (1.56%) Bloomberg
13 7 (1.37%) ServiceNow
13 7 (1.37%) Macromedia
14 6 (1.17%) Reuters
City, London
Harrington Starr
Salary: £25000 - £32000 per annum
Posted: 2 days ago
Waterlooville, Hampshire
Deerfoot IT Resources Ltd
Salary: £20000 - £25000 per annum + benefits
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £18,000 to £24,000 per annum
Posted: 3 days ago
Salford, Lancashire
Searchability
Salary: £15000 - £18000 per annum + Benefits
Posted: 3 days ago
Edinburgh
Recruitment Genius
Salary: £19000 - £24000 per annum
Posted: 3 days ago
City, London
Ashdown IT
Salary: £25000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 3 days ago
London
Information Technology Services
Salary: £25k - 30k per year
Posted: 3 days ago
Kent
Coal IT Services
Salary: From £15,000 to £25,000 per annum + Benefits
Posted: 4 days ago
Rotherham, South Yorkshire
Greywood Associates Limited
Salary: £21000 per annum + Benefits
Posted: 4 days ago
Tamworth, Staffordshire
ReThink Recruitment
Salary: £20000 - £25000 per annum + Qualification Allowance + Pension
Posted: 5 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £22000 - £25000 per annum + Excellent Benefits
Posted: 5 days ago
London
Experis Ltd
Salary: £18000.00 - £25000.00 per annum + benefits
Posted: 6 days ago
Bordon, Hampshire
Experis Ltd
Salary: £23000.00 - £25000.00 per annum
Posted: 6 days ago
London
Blue Town Online
Salary: £23k per year
Posted: 10 days ago
Sheffield
Capita - ITIN
Salary: £17000 - £18000 per annum + benefits
Posted: 14 days ago
London
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 17 days ago
Dundee
Recruitment Genius
Salary: £18000 - £21000 per annum
Posted: 20 days ago
London
World Fuel Services
Salary: Competitive
Posted: 25 days ago