The statistics below represent IT jobs advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 May 2016 with a comparison to same period over 2 years.

3 months to
25 May 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 587 663 634
Rank change year-on-year
+76 -29
Permanent jobs requiring a Help Desk Analyst 355 303 384
As % of all permanent IT jobs located in the UK 0.36% 0.28% 0.33%
As % of the Job Titles category 0.37% 0.29% 0.34%
Number of salaries quoted 335 278 353
Median salary £23,000 £21,625 £22,000
Median salary % change year-on-year
+6.35% -1.70%
90% offered a salary of more than £19,000 £18,000 £16,000
10% offered a salary of more than £28,500 £31,000 £30,000
UK excluding London median salary £21,500 £21,000 £21,500
% change year-on-year
+2.38% -2.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94959 103109 113376
As % of all permanent IT jobs located in the UK 96.26% 96.47% 96.51%
Number of salaries quoted 79822 84547 92802
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 25 May 2016 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +65 345 £23,000 +5.74% 36
London +59 157 £24,000 -7.69% 10
South East +14 85 £23,000 +5.74% 11
Surrey +14 34 £24,500 +12.64% 1
Yorkshire +4 25 £20,000 -2.43% 2
East of England +26 21 £19,000 -13.63% 1
East Midlands +12 20 £20,000 - 4
Croydon +10 18 £22,750 -10.78% 2
Oxfordshire -2 14 £25,000 +4.16% 2
West Yorkshire -6 14 £20,000 -2.43% 1
Hertfordshire +17 13 £19,000 -9.52%
South West +4 12 £23,125 +25.00% 1
West Midlands -16 12 £21,250 +11.84% 4
Canary Wharf - 12 £19,500 -
Leeds +7 11 £20,000 -4.76% 1
Buckinghamshire +31 10 £20,000 +2.56% 2
City of London +27 10 £25,500 -5.55% 2
Hemel Hempstead +17 10 £19,000 -9.52%
North West +16 10 £20,000 +6.66% 2
Northamptonshire +13 10 £20,000 - 1
Northampton +10 10 £20,000 - 1
Kent -17 10 £22,500 +18.42%
Hampshire +16 9 £27,500 +10.00% 4
Manchester +14 8 £20,000 -3.61% 1
Wiltshire - 7 £23,750 -
South Yorkshire +25 6 £20,000 +8.10%
Leicestershire +11 6 £21,500 +7.50% 2
High Wycombe +10 6 £21,500 +7.50%
Southampton +8 6 £27,500 +32.53% 2
Staffordshire +3 6 £19,250 +1.31% 1

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 May 2016, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 408 (62.67%) Windows
2 297 (45.62%) Active Directory
3 250 (38.40%) Windows 7
4 245 (37.63%) Microsoft
5 210 (32.26%) MS Office
6 156 (23.96%) MS Excel
7 127 (19.51%) ITIL
8 108 (16.59%) SLA
9 101 (15.51%) Windows XP
10 94 (14.44%) Windows Server
11 91 (13.98%) MS Exchange
12 79 (12.14%) Citrix
13 78 (11.98%) Microsoft Certification
14 73 (11.21%) iManage
15 72 (11.06%) TCP/IP
16 71 (10.91%) Windows 8
17 69 (10.60%) Finance
18 64 (9.83%) Office 365
18 64 (9.83%) Windows Server 2008
19 55 (8.45%) Law
20 52 (7.99%) DNS
20 52 (7.99%) Blackberry
21 49 (7.53%) Degree
22 46 (7.07%) Service Management
23 38 (5.84%) Analytical Skills
23 38 (5.84%) Legal
24 37 (5.68%) Windows Server 2003
24 37 (5.68%) SQL
25 35 (5.38%) LAN
25 35 (5.38%) WAN

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 91 (13.98%) MS Exchange
2 29 (4.45%) Exchange Server 2010
3 26 (3.99%) Blackberry Enterprise Server
4 23 (3.53%) Skype for Business
5 13 (2.00%) SharePoint
6 12 (1.84%) Exchange Server 2007
6 12 (1.84%) IBM Notes
7 9 (1.38%) Exchange Server 2013
8 7 (1.08%) Exchange Server 2000
9 4 (0.61%) IIS
10 3 (0.46%) Exchange Server 2003
11 1 (0.15%) IBM Domino
Applications
1 210 (32.26%) MS Office
2 156 (23.96%) MS Excel
3 25 (3.84%) MS PowerPoint
4 3 (0.46%) Adobe Creative Suite
5 1 (0.15%) MS Project
5 1 (0.15%) MS Visio
5 1 (0.15%) Photoshop
Business Applications
1 14 (2.15%) Visualfiles
2 4 (0.61%) Dynamics CRM
2 4 (0.61%) SAP Oil and Gas
3 3 (0.46%) SAP FI-GL
4 1 (0.15%) Dynamics NAV
4 1 (0.15%) FLEXCUBE
4 1 (0.15%) Magento
Cloud Services
1 64 (9.83%) Office 365
2 3 (0.46%) Dropbox
2 3 (0.46%) SaaS
3 1 (0.15%) Google Apps
3 1 (0.15%) Microsoft Azure
3 1 (0.15%) Mimecast
Communications & Networking
1 72 (11.06%) TCP/IP
2 52 (7.99%) DNS
3 35 (5.38%) LAN
3 35 (5.38%) WAN
4 29 (4.45%) DHCP
5 27 (4.15%) Firewall
6 19 (2.92%) VPN
7 17 (2.61%) VoIP
8 16 (2.46%) Extranet
9 12 (1.84%) Internet
10 8 (1.23%) Cisco ASA
10 8 (1.23%) FWSM
10 8 (1.23%) Wireless
11 5 (0.77%) Intranet
11 5 (0.77%) SNMP
11 5 (0.77%) Wi-Fi
12 4 (0.61%) BGP
12 4 (0.61%) OSPF
12 4 (0.61%) Remote Desktop
12 4 (0.61%) Skype
Database & Business Intelligence
1 21 (3.23%) SQL Server
2 4 (0.61%) SQL Server 2008
3 3 (0.46%) Oracle Database
3 3 (0.46%) SQL Server 2005
4 2 (0.31%) SQL Server 2000
4 2 (0.31%) SQL Server 2012
5 1 (0.15%) Data Mining
5 1 (0.15%) Oracle Database 11g
5 1 (0.15%) Oracle Reports
5 1 (0.15%) Relational Database
Development Applications
1 4 (0.61%) JIRA
General
1 69 (10.60%) Finance
2 55 (8.45%) Law
3 38 (5.84%) Legal
4 20 (3.07%) Retail
5 19 (2.92%) Telecoms
6 18 (2.76%) Banking
7 15 (2.30%) Welsh Language
8 10 (1.54%) Marketing
9 9 (1.38%) Manufacturing
10 7 (1.08%) German Language
10 7 (1.08%) International Banking
11 5 (0.77%) Advertising
12 4 (0.61%) Electronics
13 3 (0.46%) General Ledger
14 2 (0.31%) Automotive
14 2 (0.31%) Financial Institution
14 2 (0.31%) French Language
15 1 (0.15%) Back Office
15 1 (0.15%) Billing
15 1 (0.15%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 2 (0.31%) COM
2 1 (0.15%) CSS
2 1 (0.15%) EDI
2 1 (0.15%) HTML
2 1 (0.15%) X-Windows
Miscellaneous
1 52 (7.99%) Blackberry
2 38 (5.84%) Analytical Skills
3 27 (4.15%) iPhone
4 21 (3.23%) Computer Science
4 21 (3.23%) Management Information System
5 14 (2.15%) Smartphone
6 13 (2.00%) EPoS
7 10 (1.54%) Video Conferencing
8 8 (1.23%) Driving Licence
9 6 (0.92%) iPad
10 5 (0.77%) Fat Client
10 5 (0.77%) Thin Client
11 4 (0.61%) Wiki
12 3 (0.46%) Data Centre
13 2 (0.31%) CMDB
13 2 (0.31%) Handset
13 2 (0.31%) Mobile App
13 2 (0.31%) Statistics
14 1 (0.15%) IVR
14 1 (0.15%) Replication
Operating Systems
1 408 (62.67%) Windows
2 250 (38.40%) Windows 7
3 101 (15.51%) Windows XP
4 94 (14.44%) Windows Server
5 71 (10.91%) Windows 8
6 64 (9.83%) Windows Server 2008
7 37 (5.68%) Windows Server 2003
8 33 (5.07%) Windows Server 2012
9 31 (4.76%) Android
10 28 (4.30%) Apple iOS
11 25 (3.84%) Linux
12 20 (3.07%) Windows 10
13 15 (2.30%) Mac OS X
14 11 (1.69%) Windows Phone
15 9 (1.38%) Windows Vista
16 7 (1.08%) Unix
16 7 (1.08%) Windows 2000 Server
17 3 (0.46%) Mac OS
18 1 (0.15%) BlackBerry OS
Processes & Methodologies
1 127 (19.51%) ITIL
2 46 (7.07%) Service Management
3 28 (4.30%) Incident Management
3 28 (4.30%) ITSM
3 28 (4.30%) Problem Management
4 19 (2.92%) Validation
5 18 (2.76%) Coaching
6 16 (2.46%) Wealth Management
7 13 (2.00%) CRM
7 13 (2.00%) Network Monitoring
8 12 (1.84%) Service Delivery
9 11 (1.69%) ITIL V3
9 11 (1.69%) Performance Monitoring
9 11 (1.69%) Time Management
10 9 (1.38%) Business Continuity
10 9 (1.38%) Change Management
10 9 (1.38%) Configuration Management
10 9 (1.38%) ERP
10 9 (1.38%) Logistics
11 8 (1.23%) Project Planning
Programming Languages
1 37 (5.68%) SQL
2 20 (3.07%) C
3 4 (0.61%) PL/SQL
4 2 (0.31%) Java
4 2 (0.31%) VB
5 1 (0.15%) T-SQL
Qualifications
1 78 (11.98%) Microsoft Certification
2 49 (7.53%) Degree
3 31 (4.76%) CCNA
3 31 (4.76%) Cisco Certification
3 31 (4.76%) MCSE
4 29 (4.45%) ITIL Certification
5 25 (3.84%) MCP
6 22 (3.38%) MCSA
7 15 (2.30%) MCITP
7 15 (2.30%) Security Cleared
8 14 (2.15%) MOS
9 13 (2.00%) Network+ Certification
9 13 (2.00%) SC Cleared
10 10 (1.54%) A+ Certification
11 8 (1.23%) HND
12 7 (1.08%) ITIL Foundation Certificate
13 6 (0.92%) MCDST
13 6 (0.92%) MCTS
14 1 (0.15%) HNC
Quality Assurance & Compliance
1 108 (16.59%) SLA
2 16 (2.46%) QA
3 7 (1.08%) ISO 9001
4 1 (0.15%) Data Quality
4 1 (0.15%) ISO/IEC 20000
4 1 (0.15%) ISO/IEC 27001
System Software
1 297 (45.62%) Active Directory
2 24 (3.69%) XenApp
3 15 (2.30%) Hyper-V
4 12 (1.84%) VMware Infrastructure
5 8 (1.23%) Firmware
6 7 (1.08%) XenDesktop
7 6 (0.92%) Citrix Presentation Server
8 3 (0.46%) Terminal Server
9 1 (0.15%) ISA Server
9 1 (0.15%) Terminal Services
Systems Management
1 16 (2.46%) SCCM
2 5 (0.77%) Backup Exec
2 5 (0.77%) Nagios
3 3 (0.46%) Norton AntiVirus
4 1 (0.15%) AirWatch
4 1 (0.15%) Casper Suite
4 1 (0.15%) DameWare
4 1 (0.15%) HP Quality Center
4 1 (0.15%) Microsoft Data Protection Manager
4 1 (0.15%) Perfmon
4 1 (0.15%) SCOM
Vendors
1 245 (37.63%) Microsoft
2 79 (12.14%) Citrix
3 73 (11.21%) iManage
4 25 (3.84%) Apple
4 25 (3.84%) Cisco
5 22 (3.38%) VMware
6 12 (1.84%) Extreme Networks
6 12 (1.84%) Juniper
7 10 (1.54%) HP
7 10 (1.54%) Lotus
8 9 (1.38%) Symantec
9 8 (1.23%) CheckPoint
9 8 (1.23%) F5
9 8 (1.23%) Palo Alto
9 8 (1.23%) SAP
9 8 (1.23%) SolarWinds
10 7 (1.08%) Adobe
10 7 (1.08%) Progress
10 7 (1.08%) Remedy
10 7 (1.08%) Veeam
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 9 hours ago
Wolverhampton, West Midlands (County)
Opus IT Consulting
Salary: £18000.00 - £25000.00 per annum
Posted: 10 hours ago
Leeds, West Yorkshire
Pro-Quest Resourcing Ltd
Salary: £24000 - £27000 Per Annum + Bens + Share Options
Posted: 13 hours ago
East London
Latcom Ltd
Salary: From £18,000 to £21,000 per annum
Posted: 17 hours ago
Croydon, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Health insurance + 25 days holiday
Posted: 18 hours ago
Stoke-On-Trent, Staffordshire
Searchability
Salary: £16000 - £18000 per annum + 21 days holiday plus bank holidays
Posted: Yesterday
Coalville, Leicestershire
HAYS INFORMATION TECHNOLOGY
Salary: £17000.00 per annum
Posted: Yesterday
City, London
Ashdown IT
Salary: £27000 per annum + Pension, Healthcare, Gym, Bonus
Posted: Yesterday
Northampton, Northamptonshire
Bluetownonline
Salary: £18000 - £22000 per annum
Posted: Yesterday
Portsmouth
Deerfoot IT Resources Ltd
Salary: £17000 - £20000 per annum
Posted: Yesterday
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 2 days ago
Bolton, Lancashire
I4 Recruitment
Salary: £20k - 25k per year + benefits
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 2 days ago
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 2 days ago
Fareham, Hampshire
Ashdown IT
Salary: £20000 - £24000 per annum + benefits
Posted: 2 days ago
East London
Premier IT
Salary: £23000 - £25000 per annum
Posted: 2 days ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: 3 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £27000 per annum + Bonus & Benefits
Posted: 5 days ago
Barrow-Upon-Humber, South Humberside
Searchability
Salary: £18000 - £22000 per annum
Posted: 5 days ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: From £24,000 to £24,000 per annum Plus benefits
Posted: 5 days ago
Livingston, West Lothian
Search Consultancy
Salary: £17000.00 - £18000.00 per annum
Posted: 5 days ago
City, London
Marcus Donald People
Salary: £27000 - £28000 per annum
Posted: 5 days ago
Edinburgh, Midlothian
Net Talent
Salary: £18000 - £20000 per annum
Posted: 6 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Competitive salary + career progression + benefits
Posted: 6 days ago
Central London / West End
Latcom Ltd
Salary: From £25,000 to £35,000 per annum
Posted: 6 days ago
Leicester
Hays Specialist Recruitment Ltd
Salary: £19000.00 per annum
Posted: 8 days ago
Birmingham, United Kingdom
Money Advice Trust
Salary: £ 23,220 per annum + pension
Posted: 8 days ago
Nottingham
Recruitment Genius Ltd
Posted: 12 days ago
Newbury
People Source Consulting
Salary: £26000 - £32000 per annum + 20% shift allowance
Posted: 13 days ago
Coventry
Hays Specialist Recruitment Ltd
Salary: £24000.00 per annum
Posted: 13 days ago
Marlow
Pro-Quest
Salary: 30000-35000 Per Annum + Pension + Healthcare + Life Ass + DenPlan
Posted: 14 days ago
Reading, Berkshire
Create IT LTD
Salary: From £17,500 to £23,000 per annum DoE. Healthcare after 12 months
Posted: 19 days ago
UK
Edward Carter Solutions
Salary: £25,000 per year + Excellent Benefits + Package
Posted: 22 days ago
Southampton
Spectrum IT
Salary: £25000 - £30000 per annum + Bonus & Benefits
Posted: 23 days ago