The statistics below represent IT jobs advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 2 May 2016 with a comparison to same period over 2 years.

3 months to
2 May 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 600 667 646
Rank change year-on-year
+67 -21
Permanent jobs requiring a Help Desk Analyst 357 329 380
As % of all permanent IT jobs located in the UK 0.35% 0.29% 0.31%
As % of the Job Titles category 0.36% 0.30% 0.33%
Number of salaries quoted 335 299 350
Median salary £23,000 £22,000 £22,000
Median salary % change year-on-year
+4.54% -
90% offered a salary of more than £19,000 £18,500 £16,500
10% offered a salary of more than £30,000 £30,500 £30,500
UK excluding London median salary £22,000 £21,000 £21,000
% change year-on-year
+4.76% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99119 108062 116837
As % of all permanent IT jobs located in the UK 96.24% 96.46% 96.43%
Number of salaries quoted 83362 88174 94782
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 2 May 2016 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 2 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 345 £23,250 +5.68% 30
London +51 153 £25,000 -1.96% 8
South East +22 90 £23,000 +5.74% 8
Surrey -7 38 £24,500 +12.64%
East of England +12 22 £20,000 -9.09% 5
Yorkshire -2 22 £20,000 - 1
Hertfordshire +23 17 £19,000 -9.52% 1
Hemel Hempstead +22 15 £19,000 -9.52%
South West -5 15 £23,750 +21.79%
Oxfordshire +17 14 £25,000 +4.16% 3
East Midlands +9 14 £20,000 - 2
Croydon +8 14 £23,500 -7.84% 1
West Yorkshire +7 14 £20,000 -2.43%
North West +24 13 £20,000 +2.56% 1
West Midlands -7 13 £19,500 +6.84% 5
Leeds -1 11 £20,000 -4.76%
Wiltshire +12 10 £23,750 +21.79%
Northampton +10 10 £20,000 -2.43% 1
Northamptonshire +4 10 £20,000 -1.23% 1
Manchester +11 9 £20,250 +3.84% 1
Kent -28 9 £22,500 +12.50%
Canary Wharf - 9 £19,500 - 1
City of London +29 8 £26,000 +1.96% 1
Coulsdon - 8 £24,500 -
Buckinghamshire +27 7 £20,000 +14.28%
Guildford -1 7 £23,000 -9.80%
East Sussex - 7 £21,000 -
Witney - 7 £27,000 -
Hampshire +14 6 £27,500 +27.16% 4
Staffordshire +8 6 £19,500 +2.63% 2

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 2 May 2016, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 417 (62.80%) Windows
2 303 (45.63%) Active Directory
3 259 (39.01%) Microsoft
4 245 (36.90%) Windows 7
5 205 (30.87%) MS Office
6 170 (25.60%) MS Excel
7 134 (20.18%) ITIL
8 107 (16.11%) Windows Server
9 104 (15.66%) MS Exchange
10 99 (14.91%) SLA
10 99 (14.91%) Windows XP
11 88 (13.25%) Citrix
12 85 (12.80%) TCP/IP
13 78 (11.75%) Windows 8
14 77 (11.60%) Microsoft Certification
15 72 (10.84%) Windows Server 2008
16 70 (10.54%) iManage
17 67 (10.09%) Finance
18 65 (9.79%) Law
18 65 (9.79%) Office 365
19 61 (9.19%) Service Management
20 60 (9.04%) DNS
21 47 (7.08%) Degree
22 45 (6.78%) Blackberry
23 44 (6.63%) Windows Server 2003
23 44 (6.63%) Analytical Skills
24 40 (6.02%) Legal
25 39 (5.87%) Windows Server 2012
26 37 (5.57%) WAN
27 36 (5.42%) LAN

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 104 (15.66%) MS Exchange
2 29 (4.37%) Exchange Server 2010
3 26 (3.92%) Blackberry Enterprise Server
4 22 (3.31%) Skype for Business
5 11 (1.66%) Exchange Server 2000
5 11 (1.66%) SharePoint
6 10 (1.51%) IIS
7 9 (1.36%) Exchange Server 2007
7 9 (1.36%) Exchange Server 2013
7 9 (1.36%) IBM Notes
8 2 (0.30%) Exchange Server 2003
8 2 (0.30%) SharePoint 2010
9 1 (0.15%) CMS
Applications
1 205 (30.87%) MS Office
2 170 (25.60%) MS Excel
3 27 (4.07%) MS PowerPoint
4 3 (0.45%) Adobe Creative Suite
5 1 (0.15%) MS Visio
5 1 (0.15%) Photoshop
5 1 (0.15%) Spreadsheet
Business Applications
1 13 (1.96%) Visualfiles
2 6 (0.90%) Dynamics CRM
3 3 (0.45%) SAP FI-GL
3 3 (0.45%) SAP Oil and Gas
4 1 (0.15%) Dynamics NAV
4 1 (0.15%) FLEXCUBE
4 1 (0.15%) Magento
4 1 (0.15%) Remedy ITSM
Cloud Services
1 65 (9.79%) Office 365
2 3 (0.45%) Dropbox
2 3 (0.45%) SaaS
3 1 (0.15%) Google Apps
3 1 (0.15%) Mimecast
Communications & Networking
1 85 (12.80%) TCP/IP
2 60 (9.04%) DNS
3 37 (5.57%) WAN
4 36 (5.42%) LAN
5 33 (4.97%) Firewall
6 31 (4.67%) DHCP
7 18 (2.71%) VPN
8 16 (2.41%) Extranet
8 16 (2.41%) Internet
9 15 (2.26%) VoIP
10 10 (1.51%) SNMP
11 9 (1.36%) Wireless
12 8 (1.20%) Cisco ASA
12 8 (1.20%) FWSM
13 7 (1.05%) HTTPS
13 7 (1.05%) Remote Desktop
14 6 (0.90%) Intranet
15 4 (0.60%) BGP
15 4 (0.60%) IP Telephony
15 4 (0.60%) OSPF
Database & Business Intelligence
1 30 (4.52%) SQL Server
2 3 (0.45%) Oracle Database
2 3 (0.45%) SQL Server 2008
3 2 (0.30%) Oracle Reports
3 2 (0.30%) SQL Server 2005
4 1 (0.15%) Data Mining
4 1 (0.15%) Oracle Database 11g
4 1 (0.15%) Relational Database
4 1 (0.15%) SQL Server 2000
4 1 (0.15%) SQL Server 2012
4 1 (0.15%) SQL Server 2014
Development Applications
1 2 (0.30%) JIRA
General
1 67 (10.09%) Finance
2 65 (9.79%) Law
3 40 (6.02%) Legal
4 21 (3.16%) Banking
5 19 (2.86%) Retail
5 19 (2.86%) Welsh Language
6 18 (2.71%) Telecoms
7 9 (1.36%) Manufacturing
7 9 (1.36%) Marketing
8 7 (1.05%) International Banking
9 6 (0.90%) German Language
10 5 (0.75%) Advertising
11 4 (0.60%) Electronics
12 3 (0.45%) General Ledger
12 3 (0.45%) Pharmaceutical
13 2 (0.30%) Billing
13 2 (0.30%) French Language
14 1 (0.15%) Automotive
14 1 (0.15%) Investment Banking
14 1 (0.15%) Polish Language
Libraries, Frameworks & Software Standards
1 2 (0.30%) COM
1 2 (0.30%) X-Windows
2 1 (0.15%) CSS
2 1 (0.15%) HTML
Miscellaneous
1 45 (6.78%) Blackberry
2 44 (6.63%) Analytical Skills
3 28 (4.22%) Management Information System
4 25 (3.77%) iPhone
5 22 (3.31%) Computer Science
6 13 (1.96%) Driving Licence
6 13 (1.96%) EPoS
7 12 (1.81%) Video Conferencing
8 6 (0.90%) Fat Client
8 6 (0.90%) Thin Client
9 4 (0.60%) iPad
9 4 (0.60%) Wiki
10 3 (0.45%) CMDB
10 3 (0.45%) Statistics
10 3 (0.45%) Visualisation
11 2 (0.30%) Mobile App
12 1 (0.15%) Enterprise Software
12 1 (0.15%) FMCG
12 1 (0.15%) Health Informatics
12 1 (0.15%) User Experience
Operating Systems
1 417 (62.80%) Windows
2 245 (36.90%) Windows 7
3 107 (16.11%) Windows Server
4 99 (14.91%) Windows XP
5 78 (11.75%) Windows 8
6 72 (10.84%) Windows Server 2008
7 44 (6.63%) Windows Server 2003
8 39 (5.87%) Windows Server 2012
9 34 (5.12%) Android
10 29 (4.37%) Apple iOS
11 28 (4.22%) Linux
12 22 (3.31%) Windows 10
13 16 (2.41%) Mac OS X
14 11 (1.66%) Windows 2000 Server
14 11 (1.66%) Windows Phone
15 9 (1.36%) Unix
16 6 (0.90%) Windows Vista
17 3 (0.45%) Mac OS
18 1 (0.15%) Windows 2000
Processes & Methodologies
1 134 (20.18%) ITIL
2 61 (9.19%) Service Management
3 33 (4.97%) ITSM
4 32 (4.82%) Problem Management
5 29 (4.37%) Incident Management
6 19 (2.86%) Validation
7 18 (2.71%) Coaching
7 18 (2.71%) Service Delivery
7 18 (2.71%) Time Management
8 17 (2.56%) CRM
9 16 (2.41%) Wealth Management
10 13 (1.96%) Network Monitoring
11 12 (1.81%) ITIL V3
12 10 (1.51%) Business Continuity
12 10 (1.51%) Configuration Management
12 10 (1.51%) Mentoring
12 10 (1.51%) Performance Monitoring
13 9 (1.36%) Logistics
14 8 (1.20%) Change Management
14 8 (1.20%) Ticket Management
Programming Languages
1 36 (5.42%) SQL
2 28 (4.22%) C
3 6 (0.90%) T-SQL
4 4 (0.60%) PL/SQL
5 1 (0.15%) Java
5 1 (0.15%) VB
Qualifications
1 77 (11.60%) Microsoft Certification
2 47 (7.08%) Degree
3 32 (4.82%) CCNA
3 32 (4.82%) Cisco Certification
4 31 (4.67%) MCSE
5 26 (3.92%) ITIL Certification
6 25 (3.77%) MCP
7 24 (3.61%) Security Cleared
8 21 (3.16%) MCSA
9 20 (3.01%) SC Cleared
10 15 (2.26%) MCITP
11 13 (1.96%) MOS
12 12 (1.81%) A+ Certification
12 12 (1.81%) ITIL Foundation Certificate
12 12 (1.81%) Network+ Certification
13 9 (1.36%) HND
14 7 (1.05%) MCTS
15 6 (0.90%) MCDST
16 1 (0.15%) NVQ Level 3
16 1 (0.15%) NVQ Level 4
Quality Assurance & Compliance
1 99 (14.91%) SLA
2 16 (2.41%) QA
3 7 (1.05%) ISO 9001
4 1 (0.15%) ISO/IEC 27001
System Software
1 303 (45.63%) Active Directory
2 23 (3.46%) XenApp
3 15 (2.26%) Hyper-V
4 14 (2.11%) VMware Infrastructure
5 8 (1.20%) Firmware
6 5 (0.75%) Citrix Presentation Server
6 5 (0.75%) XenDesktop
7 3 (0.45%) ISA Server
7 3 (0.45%) Terminal Server
7 3 (0.45%) Terminal Services
8 1 (0.15%) vSphere
Systems Management
1 13 (1.96%) SCCM
2 5 (0.75%) Nagios
3 1 (0.15%) AirWatch
3 1 (0.15%) HP Quality Center
3 1 (0.15%) McAfee ePO
3 1 (0.15%) Microsoft Data Protection Manager
3 1 (0.15%) SCOM
Vendors
1 259 (39.01%) Microsoft
2 88 (13.25%) Citrix
3 70 (10.54%) iManage
4 32 (4.82%) Cisco
5 31 (4.67%) Apple
6 24 (3.61%) VMware
7 15 (2.26%) HP
8 12 (1.81%) Extreme Networks
8 12 (1.81%) Juniper
9 9 (1.36%) Dell
9 9 (1.36%) Remedy
10 8 (1.20%) CheckPoint
10 8 (1.20%) F5
10 8 (1.20%) Lotus
10 8 (1.20%) Palo Alto
10 8 (1.20%) SolarWinds
11 7 (1.05%) SAP
11 7 (1.05%) Veeam
12 6 (0.90%) Progress
13 5 (0.75%) Oracle
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 2 days ago
North West London
Marcus Donald People
Salary: £23000 - £25000 per annum
Posted: 2 days ago
Glasgow, Lanarkshire
Experis Ltd
Salary: £20000 - £27000 per annum
Posted: 2 days ago
Sheffield, South Yorkshire
CV Screen Ltd
Salary: to £22,000 + Benefits
Posted: 2 days ago
Abingdon, Oxfordshire
Bluetownonline
Salary: £20000 per annum
Posted: 3 days ago
Tamworth, Staffordshire
Michael Bailey Associates
Salary: Market Rates
Posted: 3 days ago
Northampton, Northamptonshire
Reflex Computer Recruitment Ltd
Salary: Bens
Posted: 3 days ago
Croydon, Surrey
TLP Consultancy Ltd.
Salary: £20000 - £25000 per annum + Health insurance + 25 days holiday
Posted: 3 days ago
Birmingham, West Midlands (County)
Searchability
Salary: £16000 - £22000 per annum + Healthcare
Posted: 4 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £17000 - £19000 per annum + Benefits + Bonus
Posted: 4 days ago
Tamworth, Staffordshire
euro car parts
Salary: From £20,000 to £22,000 per annum
Posted: 4 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + Excellent Company Benefits + Train
Posted: 4 days ago
Hampshire
Marcus Donald People
Salary: £10 - £13 per hour
Posted: 5 days ago
Swansea, West Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £18000 - £20000 per annum + Benefits
Posted: 5 days ago
Bedford, Bedfordshire
ReThink Recruitment
Salary: £21000.00 - £25000.00 per annum + Bonus, Bens
Posted: 5 days ago
East London
Latcom Ltd
Salary: From £18,000 to £21,000 per annum
Posted: 6 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 6 days ago
Southampton, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £25000 - £30000 per annum + Bonus & Benefits
Posted: 6 days ago
East London
AWD Recruitment
Salary: £28,000 - £31,800 + Benefits
Posted: 6 days ago
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: 6 days ago
Canary Wharf, London
AWD online
Salary: £28,000 - £31,800 + Benefits
Posted: 7 days ago
Havant, Hampshire
Jobsite Resourcing Team
Salary: Competitive Salary plus Generous Benefits
Posted: 12 days ago
Coalville
Hays Specialist Recruitment Ltd
Salary: £20000.00 per annum
Posted: 13 days ago
Havant, Hampshire
Jobsite Resourcing Team
Salary: Competitive Salary plus Generous Benefits
Posted: 17 days ago
Bracknell, Berkshire
Landesk Software
Salary: Competitive
Posted: 18 days ago
South West London
World First
Salary: From £28,000 to £35,000 per annum + excellent bonus & benefits package
Posted: 21 days ago