The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 645 655 665
Rank change year-on-year
+10 +10
Permanent jobs requiring a Help Desk Analyst 253 247 225
As % of all permanent IT jobs located in the UK 0.24% 0.22% 0.21%
As % of the Job Titles category 0.25% 0.23% 0.22%
Number of salaries quoted 221 233 208
Average salary £22,000 £21,500 £22,000
Average salary % change year-on-year
+2.32% -2.27%
90% offered a salary of more than £18,500 £16,500 £17,000
10% offered a salary of more than £30,150 £32,500 £30,000
UK excluding London average salary £21,000 £20,000 £20,500
% change year-on-year
+5.00% -2.43%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101979 105886 103172
As % of all permanent IT jobs located in the UK 94.77% 94.58% 94.80%
Number of salaries quoted 83486 85576 86253
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 27 March 2015 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 251 £22,000 +2.32% 24
London +35 92 £26,500 -3.63% 6
South East +7 62 £21,750 +3.57% 5
Surrey +27 33 £21,750 +8.75%
East of England +5 28 £22,000 +33.33% 3
Yorkshire +14 19 £20,000 - 2
City of London +2 19 £30,500 +17.30% 2
Kent +34 17 £21,000 +20.00% 1
Hertfordshire -7 16 £22,000 +33.33% 1
East Midlands +33 15 £20,000 +11.11% 1
Bedfordshire +24 14 £22,000 +37.50%
West Yorkshire +6 13 £20,000 +17.64% 1
West Midlands -29 13 £20,000 +9.58% 1
North West -2 11 £19,500 -4.87% 3
South West -24 11 £18,000 -22.58% 2
Northamptonshire - 10 £20,250 - 1
Guildford +12 9 £25,500 +41.66%
Redhill - 9 £21,750 -
Leeds +13 8 £19,500 +14.70%
Reigate +10 8 £21,750 -20.90%
Northampton - 7 £20,500 - 1
Manchester -2 6 £20,000 -2.43% 1
Birmingham -10 6 £20,000 +17.64%
Egham - 6 £28,000 -
Croydon +14 5 £24,000 -4.95%
Woking +6 5 £20,000 +5.26%
South Yorkshire +1 5 £18,750 -12.79% 1
Cheshire +5 4 £17,375 -15.24% 2
Huddersfield -1 4 £20,000 +8.10%
Hampshire -6 4 £21,375 +12.50% 2

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 27 March 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 439 (73.91%) Windows
2 265 (44.61%) MS Office
3 264 (44.44%) Microsoft
4 260 (43.77%) Active Directory
5 233 (39.23%) Windows 7
6 223 (37.54%) MS Excel
7 168 (28.28%) ITIL
8 159 (26.77%) Windows XP
9 105 (17.68%) Citrix
10 95 (15.99%) SLA
11 87 (14.65%) Windows Server 2008
12 85 (14.31%) MS Exchange
13 81 (13.64%) Windows 8
14 71 (11.95%) Finance
15 70 (11.78%) Law
15 70 (11.78%) Blackberry
16 68 (11.45%) Windows Server 2003
17 67 (11.28%) TCP/IP
18 66 (11.11%) VMware
19 56 (9.43%) Degree
20 55 (9.26%) Legal
21 52 (8.75%) Microsoft Certification
22 51 (8.59%) LAN
22 51 (8.59%) WAN
23 44 (7.41%) Firewall
24 43 (7.24%) DNS
25 42 (7.07%) SQL
26 41 (6.90%) MS PowerPoint
27 40 (6.73%) Incident Management
27 40 (6.73%) VMware Infrastructure

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 27 March 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 85 (14.31%) MS Exchange
2 39 (6.57%) Exchange Server 2010
3 38 (6.40%) Exchange Server 2007
4 30 (5.05%) WorkSite
5 25 (4.21%) Blackberry Enterprise Server
6 21 (3.54%) Exchange Server 2003
7 9 (1.52%) SharePoint
8 7 (1.18%) Exchange Server 2000
8 7 (1.18%) IIS
9 5 (0.84%) IBM Notes
10 4 (0.67%) Lync
11 3 (0.51%) Exchange Server 2013
12 1 (0.17%) Moodle
Applications
1 265 (44.61%) MS Office
2 223 (37.54%) MS Excel
3 41 (6.90%) MS PowerPoint
4 2 (0.34%) MS Visio
Cloud Services
1 16 (2.69%) Office 365
2 3 (0.51%) IaaS
2 3 (0.51%) Cloud Computing
2 3 (0.51%) SaaS
2 3 (0.51%) PaaS
2 3 (0.51%) Google Apps
Communications & Networking
1 67 (11.28%) TCP/IP
2 51 (8.59%) WAN
2 51 (8.59%) LAN
3 44 (7.41%) Firewall
4 43 (7.24%) DNS
5 35 (5.89%) VPN
6 22 (3.70%) Internet
7 15 (2.53%) DHCP
8 14 (2.36%) VoIP
8 14 (2.36%) SSL
9 11 (1.85%) SAN
10 8 (1.35%) Wi-Fi
11 6 (1.01%) Wireless
12 5 (0.84%) IP Telephony
12 5 (0.84%) VLAN
13 3 (0.51%) ADSL
13 3 (0.51%) PBX
13 3 (0.51%) Ethernet
14 2 (0.34%) Network Security
14 2 (0.34%) PABX
Database & Business Intelligence
1 26 (4.38%) SQL Server
2 4 (0.67%) SQL Server 2012
3 1 (0.17%) FileMaker
3 1 (0.17%) SQL Server Reporting Services
General
1 71 (11.95%) Finance
2 70 (11.78%) Law
3 55 (9.26%) Legal
4 21 (3.54%) Banking
5 19 (3.20%) Telecoms
6 14 (2.36%) Retail
7 10 (1.68%) Electronics
8 8 (1.35%) Marketing
9 6 (1.01%) French Language
9 6 (1.01%) German Language
9 6 (1.01%) Advertising
10 5 (0.84%) Spanish Language
11 4 (0.67%) Welsh Language
11 4 (0.67%) Italian Language
12 3 (0.51%) Publishing
12 3 (0.51%) Games
12 3 (0.51%) Front Office
12 3 (0.51%) Investment Banking
13 2 (0.34%) Financial Institution
13 2 (0.34%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (0.34%) HTML
2 1 (0.17%) CSS
Miscellaneous
1 70 (11.78%) Blackberry
2 39 (6.57%) Analytical Skills
3 15 (2.53%) Computer Science
4 12 (2.02%) Management Information System
4 12 (2.02%) iPhone
5 11 (1.85%) Video Conferencing
6 10 (1.68%) 3D Printing
7 7 (1.18%) Data Structures
8 6 (1.01%) Mobile Computing
8 6 (1.01%) Mathematics
9 5 (0.84%) EPoS
9 5 (0.84%) Statistics
10 4 (0.67%) iPad
10 4 (0.67%) Hedge funds
11 3 (0.51%) New Media
11 3 (0.51%) Open Source
11 3 (0.51%) Handset
11 3 (0.51%) IVR
12 2 (0.34%) PDA
12 2 (0.34%) Equities
Operating Systems
1 439 (73.91%) Windows
2 233 (39.23%) Windows 7
3 159 (26.77%) Windows XP
4 87 (14.65%) Windows Server 2008
5 81 (13.64%) Windows 8
6 68 (11.45%) Windows Server 2003
7 38 (6.40%) Windows Server 2012
8 36 (6.06%) Windows Vista
9 10 (1.68%) UNIX
9 10 (1.68%) Windows 2000 Server
9 10 (1.68%) Mac OS X
10 7 (1.18%) Linux
10 7 (1.18%) Windows 2000
11 6 (1.01%) Android
12 5 (0.84%) Windows Phone
13 3 (0.51%) Apple iOS
13 3 (0.51%) AIX
14 1 (0.17%) zOS
14 1 (0.17%) Windows Mobile
14 1 (0.17%) Mac OS
Processes & Methodologies
1 168 (28.28%) ITIL
2 40 (6.73%) Incident Management
3 26 (4.38%) Document Management
4 25 (4.21%) Service Management
5 19 (3.20%) Service Delivery
6 12 (2.02%) CRM
6 12 (2.02%) Problem Management
7 11 (1.85%) ITSM
8 9 (1.52%) Business Continuity
9 8 (1.35%) Line Management
10 7 (1.18%) Time Management
11 6 (1.01%) E-Commerce
12 5 (0.84%) Business Analysis
12 5 (0.84%) Disaster Recovery
13 4 (0.67%) QMS
13 4 (0.67%) Data Protection
13 4 (0.67%) ERP
13 4 (0.67%) Network Monitoring
13 4 (0.67%) Root Cause Analysis
14 3 (0.51%) Project Management
Programming Languages
1 42 (7.07%) SQL
2 18 (3.03%) C
3 5 (0.84%) PowerShell
4 1 (0.17%) VBScript
Qualifications
1 56 (9.43%) Degree
2 52 (8.75%) Microsoft Certification
3 38 (6.40%) MCP
4 28 (4.71%) ITIL Foundation Certificate
5 26 (4.38%) MCSE
6 23 (3.87%) Security Cleared
7 18 (3.03%) SC Cleared
7 18 (3.03%) ITIL Certification
8 17 (2.86%) MCITP
8 17 (2.86%) A+ Certification
9 14 (2.36%) Cisco Certification
10 13 (2.19%) CCNA
11 12 (2.02%) HND
12 8 (1.35%) MCSA
12 8 (1.35%) MOS
13 7 (1.18%) DV Cleared
14 5 (0.84%) HNC
15 3 (0.51%) MCDST
15 3 (0.51%) MCTS
15 3 (0.51%) Network+ Certification
Quality Assurance & Compliance
1 95 (15.99%) SLA
2 3 (0.51%) Sarbanes-Oxley
3 1 (0.17%) QA
3 1 (0.17%) ISO 9001
System Software
1 260 (43.77%) Active Directory
2 40 (6.73%) VMware Infrastructure
3 31 (5.22%) Hyper-V
4 14 (2.36%) XenApp
5 9 (1.52%) vSphere
6 8 (1.35%) VMware ESXi
7 6 (1.01%) Terminal Services
8 3 (0.51%) Terminal Server
9 2 (0.34%) MetaFrame
Systems Management
1 14 (2.36%) Backup Exec
2 7 (1.18%) SCCM
3 4 (0.67%) Systems Management Server (SMS)
4 3 (0.51%) Tivoli
5 2 (0.34%) ITRS Geneos
5 2 (0.34%) SCOM
6 1 (0.17%) McAfee ePO
6 1 (0.17%) SCDPM
6 1 (0.17%) SCSM
Vendors
1 264 (44.44%) Microsoft
2 105 (17.68%) Citrix
3 66 (11.11%) VMware
4 38 (6.40%) HP
5 29 (4.88%) Cisco
6 20 (3.37%) Apple
7 19 (3.20%) Dell
8 15 (2.53%) Symantec
9 13 (2.19%) ServiceNow
10 12 (2.02%) Altiris
11 11 (1.85%) SonicWALL
11 11 (1.85%) LANDesk
12 10 (1.68%) Mitel
13 9 (1.52%) Bloomberg
14 8 (1.35%) Oracle
15 7 (1.18%) Reuters
16 6 (1.01%) Remedy
16 6 (1.01%) SAP
17 5 (0.84%) Intel
17 5 (0.84%) Lotus
Northampton, Northamptonshire
Reflex Computer Recruitment Ltd
Salary: Bens
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
CV Screen Ltd
Salary: £16k - 17k per year + Pension + Training
Posted: 2 days ago
City, London
IT Lab
Salary: From £18,000 to £40,000 per annum
Posted: 2 days ago
Wakefield, West Yorkshire
Ashdown IT
Salary: £18000 - £20000 per annum + benefits
Posted: 2 days ago
Thatcham, Berkshire
Latcom Ltd
Salary: From £17,000 to £20,000 per annum + Gd benefits
Posted: 2 days ago
Maidstone, Kent
Ashdown IT
Salary: £22000 per annum + pension & healthcare
Posted: 3 days ago
Colchester
Recruitment Genius
Salary: £22000 - £28000 per annum
Posted: 3 days ago
Coventry, West Midlands (County)
Network ITR
Salary: 16k to 18k per year GBP
Posted: 3 days ago
Cheltenham
Pertemps ERP
Salary: 20k - 25k depending on experience + Benefits
Posted: 4 days ago
Bristol, Avon
Information Technology Services
Salary: £22k - 24k per year + £1,500 training allowance
Posted: 4 days ago
Central London / West End
Bluetownonline
Salary: £17k - 20k per year
Posted: 4 days ago
Essex
Ashdown IT
Salary: £25000 per annum
Posted: 4 days ago
Hampshire
Ashdown IT
Salary: £25000 per annum + pension, 25 days holiday
Posted: 4 days ago
Hampshire
Intapeople
Salary: £20000 - £21500 per annum
Posted: 5 days ago
Stevenage, Hertfordshire
Dupen Recruitment Services
Salary: £15000 - £18000 per annum + good benefits
Posted: 5 days ago
Chester
Searchability
Salary: £14000 - £16500 per annum + Benefits
Posted: 6 days ago
Oldham, Lancashire
Next Move IT
Salary: £15000 - £19000 per annum + Pension, Private Health
Posted: 6 days ago
City, London
E-synergy Solutions
Salary: £25000 - £26000 per annum + Benefits
Posted: 6 days ago
London
Information Technology Services
Salary: £25k - 28k per year
Posted: 6 days ago
London
Information Technology Services
Salary: £25k - 30k per year
Posted: 6 days ago