The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 595 645 583
Rank change year-on-year
+50 -62
Permanent jobs requiring a Help Desk Analyst 317 239 322
As % of all permanent IT jobs located in the UK 0.28% 0.22% 0.28%
As % of the Job Titles category 0.29% 0.23% 0.30%
Number of salaries quoted 279 224 299
Average salary £22,500 £21,125 £22,000
Average salary % change year-on-year
+6.50% -3.97%
90% offered a salary of more than £17,500 £16,500 £17,000
10% offered a salary of more than £29,950 £28,500 £30,000
UK excluding London average salary £21,250 £18,500 £19,500
% change year-on-year
+14.86% -5.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107752 102864 107643
As % of all permanent IT jobs located in the UK 94.55% 94.57% 95.26%
Number of salaries quoted 88108 85518 91703
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 24 October 2014 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 310 £22,500 +4.65% 34
London +44 110 £25,000 +4.16% 8
South East -12 70 £22,000 +8.64% 8
South West +3 29 £21,500 +6.58% 4
East of England -11 28 £22,500 +36.36% 5
North West -7 23 £22,500 +18.42% 3
East Midlands +10 21 £19,000 -12.64% 1
Buckinghamshire +7 21 £20,750 -5.68% 1
Milton Keynes +7 20 £20,750 -2.35%
Northampton -15 17 £19,000 -18.71%
Northamptonshire -15 17 £19,000 -9.52% 1
Surrey +4 16 £22,500 +9.75% 3
Hampshire -23 16 £21,125 +15.75%
City of London +8 15 £30,000 +1.69% 2
Yorkshire -38 15 £19,000 +10.14% 3
Somerset - 14 £23,000 -
Cambridgeshire - 14 £25,000 - 1
Bath - 14 £23,000 -
West Midlands -20 13 £20,000 +8.10% 2
Manchester +4 11 £22,000 +9.05% 2
Cheshire -8 11 £24,500 +28.94% 1
Peterborough - 11 £24,500 - 1
Croydon +8 10 £24,000 +23.07%
Hertfordshire -23 10 £19,750 +19.69% 3
Bristol - 9 £21,500 - 2
West Yorkshire -26 8 £20,500 +20.58% 1
Farnborough -5 7 £27,500 +37.50%
East Sussex -6 7 £21,250 -5.55%
Brighton -14 7 £21,250 -5.55%
Birmingham -12 6 £20,000 +15.94% 1

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 October 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 475 (72.19%) Windows
2 335 (50.91%) MS Office
3 323 (49.09%) Active Directory
4 292 (44.38%) Microsoft
5 237 (36.02%) Windows 7
6 235 (35.71%) MS Excel
7 200 (30.40%) Windows XP
8 192 (29.18%) ITIL
9 109 (16.57%) MS Exchange
10 97 (14.74%) Citrix
11 96 (14.59%) Law
12 95 (14.44%) SLA
13 94 (14.29%) Blackberry
14 88 (13.37%) Windows Server 2003
15 86 (13.07%) Windows Server 2008
16 84 (12.77%) Legal
17 78 (11.85%) TCP/IP
18 76 (11.55%) Finance
19 73 (11.09%) Degree
20 65 (9.88%) VMware
21 59 (8.97%) Microsoft Certification
22 46 (6.99%) Exchange Server 2010
23 43 (6.53%) Windows Vista
24 38 (5.78%) SQL
24 38 (5.78%) Exchange Server 2007
24 38 (5.78%) Windows 8
25 36 (5.47%) Service Management
26 35 (5.32%) MS PowerPoint
27 32 (4.86%) Incident Management
27 32 (4.86%) MCP

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 October 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 109 (16.57%) MS Exchange
2 46 (6.99%) Exchange Server 2010
3 38 (5.78%) Exchange Server 2007
4 30 (4.56%) Blackberry Enterprise Server
4 30 (4.56%) WorkSite
5 15 (2.28%) Exchange Server 2003
6 14 (2.13%) IBM Notes
7 10 (1.52%) SharePoint
8 7 (1.06%) Exchange Server 2000
9 6 (0.91%) IIS
9 6 (0.91%) Exchange Server 2013
10 3 (0.46%) Lync
11 1 (0.15%) CMS
Applications
1 335 (50.91%) MS Office
2 235 (35.71%) MS Excel
3 35 (5.32%) MS PowerPoint
4 3 (0.46%) Adobe Creative Suite
5 2 (0.30%) QuarkXPress
6 1 (0.15%) MS Visio
Business Applications
1 3 (0.46%) Dynamics CRM
2 2 (0.30%) assyst
Cloud Services
1 6 (0.91%) Google Apps
2 3 (0.46%) Office 365
3 1 (0.15%) Cloud Computing
Communications & Networking
1 78 (11.85%) TCP/IP
2 32 (4.86%) VPN
3 29 (4.41%) LAN
4 27 (4.10%) VoIP
4 27 (4.10%) DHCP
5 26 (3.95%) WAN
5 26 (3.95%) DNS
6 23 (3.50%) Firewall
7 13 (1.98%) Wireless
8 11 (1.67%) IP Telephony
8 11 (1.67%) SSL
9 9 (1.37%) Internet
10 4 (0.61%) Wi-Fi
10 4 (0.61%) SAN
10 4 (0.61%) Ethernet
10 4 (0.61%) HTTP
10 4 (0.61%) ADSL
11 2 (0.30%) Broadband
11 2 (0.30%) PBX
11 2 (0.30%) VLAN
Database & Business Intelligence
1 29 (4.41%) SQL Server
2 5 (0.76%) Crystal Reports
3 4 (0.61%) Data Warehouse
3 4 (0.61%) SQL Server 2012
4 2 (0.30%) SQL Server 2008
5 1 (0.15%) MS Access
5 1 (0.15%) MySQL
Development Applications
1 4 (0.61%) Team Foundation Server
General
1 96 (14.59%) Law
2 84 (12.77%) Legal
3 76 (11.55%) Finance
4 27 (4.10%) Retail
5 23 (3.50%) Banking
6 10 (1.52%) Telecoms
7 8 (1.22%) Publishing
8 6 (0.91%) Advertising
8 6 (0.91%) French Language
8 6 (0.91%) Spanish Language
9 5 (0.76%) German Language
9 5 (0.76%) Marketing
10 4 (0.61%) Italian Language
10 4 (0.61%) Front Office
10 4 (0.61%) Welsh Language
11 3 (0.46%) Manufacturing
12 1 (0.15%) Games
12 1 (0.15%) Automotive
12 1 (0.15%) Mandarin Language
12 1 (0.15%) Investment Banking
Libraries, Frameworks & Software Standards
1 6 (0.91%) .NET
2 2 (0.30%) ASP.NET
2 2 (0.30%) HTML
3 1 (0.15%) COM
Miscellaneous
1 94 (14.29%) Blackberry
2 31 (4.71%) Analytical Skills
3 22 (3.34%) Computer Science
4 20 (3.04%) Mathematics
5 14 (2.13%) iPhone
6 12 (1.82%) EPoS
7 11 (1.67%) Video Conferencing
8 9 (1.37%) Management Information System
9 7 (1.06%) User Experience
10 6 (0.91%) AS400
11 4 (0.61%) Statistics
12 2 (0.30%) IVR
12 2 (0.30%) PDA
12 2 (0.30%) Handset
12 2 (0.30%) Chip and PIN
12 2 (0.30%) Thin Client
12 2 (0.30%) Fat Client
12 2 (0.30%) Data Structures
12 2 (0.30%) FMCG
12 2 (0.30%) Hedge funds
Operating Systems
1 475 (72.19%) Windows
2 237 (36.02%) Windows 7
3 200 (30.40%) Windows XP
4 88 (13.37%) Windows Server 2003
5 86 (13.07%) Windows Server 2008
6 43 (6.53%) Windows Vista
7 38 (5.78%) Windows 8
8 20 (3.04%) Windows 2000 Server
9 18 (2.74%) Windows Server 2012
10 9 (1.37%) Mac OS
11 6 (0.91%) Android
11 6 (0.91%) Linux
12 5 (0.76%) Mac OS X
13 4 (0.61%) Windows 2000
14 2 (0.30%) Windows Mobile
14 2 (0.30%) UNIX
15 1 (0.15%) Apple iOS
Processes & Methodologies
1 192 (29.18%) ITIL
2 36 (5.47%) Service Management
3 32 (4.86%) Incident Management
4 21 (3.19%) Disaster Recovery
5 18 (2.74%) Document Management
6 17 (2.58%) Service Delivery
7 16 (2.43%) CRM
8 15 (2.28%) ITSM
9 11 (1.67%) Problem Management
10 9 (1.37%) Asset Management
10 9 (1.37%) Software Distribution
11 7 (1.06%) Business Continuity
11 7 (1.06%) Workflow
11 7 (1.06%) ERP
12 6 (0.91%) Benchmarking
12 6 (0.91%) E-Commerce
12 6 (0.91%) Change Management
12 6 (0.91%) Network Monitoring
12 6 (0.91%) Mentoring
12 6 (0.91%) Continuous Improvement
Programming Languages
1 38 (5.78%) SQL
2 18 (2.74%) C
3 2 (0.30%) VBA
4 1 (0.15%) PHP
4 1 (0.15%) RPG
4 1 (0.15%) VB.NET
Qualifications
1 73 (11.09%) Degree
2 59 (8.97%) Microsoft Certification
3 32 (4.86%) MCP
3 32 (4.86%) ITIL Foundation Certificate
4 24 (3.65%) Security Cleared
4 24 (3.65%) A+ Certification
5 19 (2.89%) MCSE
5 19 (2.89%) SC Cleared
6 17 (2.58%) ITIL Certification
6 17 (2.58%) MCITP
7 13 (1.98%) CCNA
7 13 (1.98%) Cisco Certification
8 10 (1.52%) MCSA
9 7 (1.06%) Network+ Certification
9 7 (1.06%) MOS
9 7 (1.06%) MCDST
9 7 (1.06%) MCTS
10 6 (0.91%) HND
11 2 (0.30%) HNC
11 2 (0.30%) DV Cleared
Quality Assurance & Compliance
1 95 (14.44%) SLA
2 3 (0.46%) Sarbanes-Oxley
3 1 (0.15%) QA
System Software
1 323 (49.09%) Active Directory
2 30 (4.56%) VMware Infrastructure
3 22 (3.34%) Hyper-V
4 5 (0.76%) XenApp
4 5 (0.76%) vSphere
5 3 (0.46%) MetaFrame
5 3 (0.46%) Terminal Services
6 2 (0.30%) VMware ESXi
Systems Management
1 15 (2.28%) Backup Exec
2 12 (1.82%) SCCM
3 8 (1.22%) Systems Management Server (SMS)
4 4 (0.61%) SCOM
5 1 (0.15%) Symantec Endpoint Protection
5 1 (0.15%) SCDPM
5 1 (0.15%) SCSM
5 1 (0.15%) NetBackup
Vendors
1 292 (44.38%) Microsoft
2 97 (14.74%) Citrix
3 65 (9.88%) VMware
4 26 (3.95%) Apple
5 24 (3.65%) Cisco
6 19 (2.89%) HP
7 18 (2.74%) Symantec
8 17 (2.58%) Dell
9 14 (2.13%) Lotus
10 11 (1.67%) Altiris
10 11 (1.67%) SonicWALL
11 10 (1.52%) LANDesk
11 10 (1.52%) SAP
12 9 (1.37%) ServiceNow
13 8 (1.22%) Remedy
14 7 (1.06%) McAfee
15 6 (0.91%) Google
16 5 (0.76%) Mitel
16 5 (0.76%) Interwoven
17 4 (0.61%) Avaya
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Salary: £20000 - £25000 per annum
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Northamptonshire
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Salary: £18000 - £20000 per annum
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Salary: Negotiable
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Central London / West End
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Salary: From £20,000 to £28,000 per annum + Benefits
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Salary: £17000 - £18300 per annum + £1,200 DV allowance
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Surrey
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Salary: Benefits
Posted: Yesterday
London
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Salary: £35k - 38k per year
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Stockport, Cheshire
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Salary: £18000 - £25000 per annum
Posted: 2 days ago
Gloucestershire
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Salary: £23000 per annum + pension and 22 days holiday
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Gloucestershire
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East Riding
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Salary: From £18,000 to £20,000 per annum + excellent benefits
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Harrogate, North Yorkshire
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London
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