The statistics below represent IT jobs advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 June 2016 with a comparison to same period over 2 years.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 603 695 612
Rank change year-on-year
+92 -83
Permanent jobs requiring a Help Desk Analyst 346 282 425
As % of all permanent IT jobs located in the UK 0.35% 0.25% 0.35%
As % of the Job Titles category 0.37% 0.26% 0.37%
Number of salaries quoted 316 260 394
Median salary £23,000 £22,000 £22,500
Median salary % change year-on-year
+4.54% -2.22%
90% offered a salary of more than £19,000 £17,500 £17,000
10% offered a salary of more than £30,000 £30,000 £30,000
UK excluding London median salary £21,500 £21,000 £22,000
% change year-on-year
+2.38% -4.54%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94361 106979 116217
As % of all permanent IT jobs located in the UK 96.39% 96.46% 96.49%
Number of salaries quoted 79501 88148 95129
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 30 June 2016 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +76 325 £23,000 +4.54% 28
London +95 148 £23,500 -12.96% 7
South East +37 86 £23,000 +2.22% 7
Surrey +49 30 £24,500 +11.36% 1
Yorkshire +33 24 £20,000 +1.26% 1
Croydon - 19 £22,500 -
Hampshire +12 18 £24,750 +3.12% 2
East of England +21 17 £19,000 -9.52% 5
East Midlands +12 16 £20,500 +1.23% 1
West Midlands -15 15 £21,000 -2.32% 6
Oxfordshire -7 14 £23,750 -1.04%
West Yorkshire +23 12 £20,000 -2.43%
City of London +41 10 £25,500 -1.92% 1
Buckinghamshire +26 10 £20,000 - 1
North West +15 10 £19,625 +4.66%
Canary Wharf - 10 £19,500 -
Leeds +25 9 £20,000 -4.76%
Manchester +13 8 £21,750 +14.47%
Hertfordshire +12 8 £18,000 -14.28% 2
Egham +36 7 £28,000 +30.23% 1
South West +11 7 £22,500 +4.65% 1
Leicestershire +9 7 £21,500 +10.79%
High Wycombe +8 7 £21,500 +7.50%
Southampton +7 7 £27,500 +32.53% 1
Northampton +15 6 £19,000 -6.17%
Scotland +11 6 £19,000 +2.70%
Northamptonshire +5 6 £19,000 -6.17%
Fareham - 6 £22,000 -
South Yorkshire +25 5 £20,000 +8.10%
Essex +15 5 £20,000 +14.28% 2

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 30 June 2016, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 428 (64.17%) Windows
2 307 (46.03%) Active Directory
3 256 (38.38%) Microsoft
4 251 (37.63%) Windows 7
5 218 (32.68%) MS Office
6 158 (23.69%) MS Excel
7 145 (21.74%) ITIL
8 114 (17.09%) SLA
9 108 (16.19%) Windows XP
10 102 (15.29%) MS Exchange
11 100 (14.99%) Windows Server
12 78 (11.69%) TCP/IP
12 78 (11.69%) Microsoft Certification
13 77 (11.54%) Citrix
14 73 (10.94%) Finance
15 71 (10.64%) Windows 8
16 70 (10.49%) iManage
17 66 (9.90%) Windows Server 2008
18 65 (9.75%) Office 365
19 63 (9.45%) DNS
20 59 (8.85%) Blackberry
21 51 (7.65%) SQL
22 50 (7.50%) Degree
23 43 (6.45%) Service Management
24 40 (6.00%) Firewall
24 40 (6.00%) Law
25 39 (5.85%) LAN
25 39 (5.85%) Analytical Skills
26 38 (5.70%) WAN
27 36 (5.40%) DHCP

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 102 (15.29%) MS Exchange
2 33 (4.95%) Exchange Server 2010
3 27 (4.05%) SharePoint
4 23 (3.45%) Blackberry Enterprise Server
4 23 (3.45%) Skype for Business
5 18 (2.70%) Exchange Server 2007
6 12 (1.80%) IBM Notes
7 10 (1.50%) Exchange Server 2013
8 8 (1.20%) Exchange Server 2003
9 7 (1.05%) Exchange Server 2000
10 3 (0.45%) IIS
11 1 (0.15%) IBM Domino
Applications
1 218 (32.68%) MS Office
2 158 (23.69%) MS Excel
3 25 (3.75%) MS PowerPoint
4 3 (0.45%) Adobe Creative Suite
5 1 (0.15%) MS Project
5 1 (0.15%) MS Visio
5 1 (0.15%) Photoshop
Business Applications
1 14 (2.10%) Visualfiles
2 4 (0.60%) SAP Oil and Gas
3 3 (0.45%) Dynamics CRM
3 3 (0.45%) SAP FI-GL
4 2 (0.30%) FLEXCUBE
5 1 (0.15%) Dynamics NAV
5 1 (0.15%) Magento
Cloud Services
1 65 (9.75%) Office 365
2 5 (0.75%) Amazon AWS
2 5 (0.75%) Cloud Computing
3 4 (0.60%) Microsoft Azure
4 3 (0.45%) SaaS
5 2 (0.30%) Dropbox
6 1 (0.15%) Mimecast
Communications & Networking
1 78 (11.69%) TCP/IP
2 63 (9.45%) DNS
3 40 (6.00%) Firewall
4 39 (5.85%) LAN
5 38 (5.70%) WAN
6 36 (5.40%) DHCP
7 27 (4.05%) VPN
8 22 (3.30%) VoIP
9 13 (1.95%) Internet
10 12 (1.80%) Extranet
11 8 (1.20%) Cisco ASA
11 8 (1.20%) FWSM
12 7 (1.05%) SSL
12 7 (1.05%) Wi-Fi
13 6 (0.90%) Remote Desktop
13 6 (0.90%) Wireless
14 4 (0.60%) Intranet
14 4 (0.60%) Skype
14 4 (0.60%) SNMP
14 4 (0.60%) WebEx
Database & Business Intelligence
1 20 (3.00%) SQL Server
2 7 (1.05%) SQL Server 2008
3 6 (0.90%) SQL Server 2005
4 5 (0.75%) SQL Server 2000
4 5 (0.75%) SQL Server 2012
5 3 (0.45%) Oracle Database
6 2 (0.30%) MySQL
7 1 (0.15%) Data Mining
7 1 (0.15%) Oracle Database 11g
7 1 (0.15%) Oracle Reports
Development Applications
1 4 (0.60%) JIRA
General
1 73 (10.94%) Finance
2 40 (6.00%) Law
3 36 (5.40%) Legal
4 21 (3.15%) Retail
5 20 (3.00%) Telecoms
6 17 (2.55%) Banking
7 12 (1.80%) Welsh Language
8 9 (1.35%) Manufacturing
9 8 (1.20%) Marketing
10 7 (1.05%) German Language
10 7 (1.05%) International Banking
11 4 (0.60%) Automotive
11 4 (0.60%) Electronics
11 4 (0.60%) Financial Institution
12 3 (0.45%) General Ledger
13 2 (0.30%) Advertising
13 2 (0.30%) Back Office
13 2 (0.30%) Billing
14 1 (0.15%) Investment Banking
14 1 (0.15%) Publishing
Libraries, Frameworks & Software Standards
1 6 (0.90%) Web Services
2 2 (0.30%) .NET
2 2 (0.30%) COM
2 2 (0.30%) EDI
3 1 (0.15%) CSS
3 1 (0.15%) HTML
Miscellaneous
1 59 (8.85%) Blackberry
2 39 (5.85%) Analytical Skills
3 31 (4.65%) iPhone
4 19 (2.85%) Computer Science
5 18 (2.70%) Management Information System
6 16 (2.40%) Smartphone
7 12 (1.80%) EPoS
8 9 (1.35%) iPad
8 9 (1.35%) Video Conferencing
9 6 (0.90%) Data Centre
9 6 (0.90%) Driving Licence
10 4 (0.60%) Fat Client
10 4 (0.60%) Replication
10 4 (0.60%) Thin Client
10 4 (0.60%) Wiki
11 3 (0.45%) Handset
11 3 (0.45%) Hybrid Cloud
12 2 (0.30%) BYOD
12 2 (0.30%) CMDB
12 2 (0.30%) Fintech
Operating Systems
1 428 (64.17%) Windows
2 251 (37.63%) Windows 7
3 108 (16.19%) Windows XP
4 100 (14.99%) Windows Server
5 71 (10.64%) Windows 8
6 66 (9.90%) Windows Server 2008
7 36 (5.40%) Windows Server 2003
8 33 (4.95%) Windows Server 2012
9 29 (4.35%) Linux
10 28 (4.20%) Android
11 24 (3.60%) Apple iOS
11 24 (3.60%) Windows 10
12 14 (2.10%) Windows Vista
13 13 (1.95%) Mac OS X
14 10 (1.50%) Windows Phone
15 7 (1.05%) Unix
15 7 (1.05%) Windows 2000 Server
16 2 (0.30%) Red Hat Enterprise Linux
17 1 (0.15%) BlackBerry OS
Processes & Methodologies
1 145 (21.74%) ITIL
2 43 (6.45%) Service Management
3 28 (4.20%) Incident Management
4 25 (3.75%) Problem Management
5 23 (3.45%) ITSM
6 16 (2.40%) Wealth Management
7 15 (2.25%) CRM
7 15 (2.25%) Validation
8 14 (2.10%) Coaching
9 13 (1.95%) Network Monitoring
9 13 (1.95%) Service Delivery
10 12 (1.80%) ITIL V3
10 12 (1.80%) Time Management
11 11 (1.65%) Performance Monitoring
12 9 (1.35%) Change Management
12 9 (1.35%) Configuration Management
12 9 (1.35%) ERP
12 9 (1.35%) Mentoring
12 9 (1.35%) Ticket Management
13 8 (1.20%) Asset Management
Programming Languages
1 51 (7.65%) SQL
2 16 (2.40%) C
3 3 (0.45%) Java
3 3 (0.45%) PL/SQL
3 3 (0.45%) VB
4 2 (0.30%) C#
4 2 (0.30%) JavaScript
5 1 (0.15%) PowerShell
Qualifications
1 78 (11.69%) Microsoft Certification
2 50 (7.50%) Degree
3 34 (5.10%) ITIL Certification
4 30 (4.50%) MCSE
5 29 (4.35%) CCNA
5 29 (4.35%) Cisco Certification
6 26 (3.90%) MCP
7 22 (3.30%) MCSA
8 14 (2.10%) Security Cleared
9 13 (1.95%) MCITP
9 13 (1.95%) Network+ Certification
10 12 (1.80%) MOS
11 10 (1.50%) SC Cleared
12 9 (1.35%) ITIL Foundation Certificate
13 8 (1.20%) A+ Certification
13 8 (1.20%) HND
14 6 (0.90%) MCDST
15 4 (0.60%) MCTS
16 1 (0.15%) HNC
Quality Assurance & Compliance
1 114 (17.09%) SLA
2 16 (2.40%) QA
3 7 (1.05%) ISO 9001
4 1 (0.15%) Data Quality
4 1 (0.15%) ISO/IEC 20000
4 1 (0.15%) ISO/IEC 27001
System Software
1 307 (46.03%) Active Directory
2 25 (3.75%) XenApp
3 19 (2.85%) Hyper-V
4 15 (2.25%) VMware Infrastructure
5 8 (1.20%) Firmware
5 8 (1.20%) XenDesktop
6 6 (0.90%) Citrix Presentation Server
7 3 (0.45%) Terminal Server
8 1 (0.15%) Terminal Services
8 1 (0.15%) Virtual Desktop
8 1 (0.15%) Virtual Servers
8 1 (0.15%) VMware ESXi
8 1 (0.15%) vSphere
Systems Management
1 16 (2.40%) SCCM
2 11 (1.65%) Backup Exec
3 5 (0.75%) Nagios
4 4 (0.60%) DameWare
4 4 (0.60%) Microsoft Intune
4 4 (0.60%) Norton AntiVirus
4 4 (0.60%) Perfmon
5 1 (0.15%) AirWatch
5 1 (0.15%) Casper Suite
5 1 (0.15%) HP Quality Center
5 1 (0.15%) NetBackup
Vendors
1 256 (38.38%) Microsoft
2 77 (11.54%) Citrix
3 70 (10.49%) iManage
4 29 (4.35%) Cisco
5 25 (3.75%) VMware
6 19 (2.85%) Apple
7 16 (2.40%) Symantec
8 15 (2.25%) HP
9 12 (1.80%) Dell
9 12 (1.80%) Extreme Networks
9 12 (1.80%) Juniper
10 9 (1.35%) Adobe
10 9 (1.35%) Lotus
10 9 (1.35%) Remedy
11 8 (1.20%) CheckPoint
11 8 (1.20%) F5
11 8 (1.20%) Palo Alto
11 8 (1.20%) SAP
11 8 (1.20%) SolarWinds
12 7 (1.05%) Veeam
Coventry, West Midlands (County)
Candour Solutions
Salary: Excellent plus benefits
Posted: 2 hours ago
Milton Keynes, Buckinghamshire
Lorien Resourcing
Posted: Yesterday
Stevenage, Hertfordshire
Dupen Recruitment Services
Salary: £18000 - £22000 per annum + range of benefits
Posted: 5 hours ago
Rickmansworth, Hertfordshire
Coal IT Services
Salary: From £22,000 to £30,000 per annum + benefits
Posted: Yesterday
Gatwick, West Sussex
Ampersand Consulting
Salary: £22500 per annum + Benefits
Posted: Yesterday
Kingston Upon Thames, Surrey
Ashdown IT
Salary: £22000 - £25000 per annum + benefits
Posted: Yesterday
City, London
Marcus Donald People
Salary: £20000 - £22000 per annum
Posted: Yesterday
Cambridge, Cambridgeshire
Senitor Associates
Salary: £22000 per annum
Posted: Yesterday
Southampton, Hampshire
Experis Ltd
Salary: £21000 - £22500 per annum + 20% uplift shift bonus
Posted: 3 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 3 days ago
London
Information Technology Services
Salary: £21k - 26k per year
Posted: 3 days ago
Birmingham, West Midlands (County)
Latcom Ltd
Salary: From £20,000 to £22,000 per annum + gd benefits
Posted: 2 days ago
London
Ashdown IT
Salary: £25000 per annum
Posted: 3 days ago
Basingstoke, Hampshire
Lorien Resourcing
Salary: Competitive + Benefits
Posted: 5 days ago
Chigwell, Essex
ARC IT Recruitment Ltd
Salary: £24,000 + Bonus and Benefits
Posted: 5 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: 2 days ago
Coventry
Ampersand Consulting
Salary: £17500 per annum + Benefits
Posted: 8 days ago
Hull, North Humberside
Go IT Recruitment Ltd
Salary: From £18,000 to £21,000 per annum + 25 days holiday, BUPA, Life assura
Posted: 3 days ago
East London
360 Resourcing Solutions
Salary: £24,000 - £26,000 per annum
Posted: 5 days ago
London
Montash Associates
Salary: £30000 - £40000 per annum + benefits
Posted: 10 days ago
Crawley, West Sussex
Comtecs
Salary: £26000 - £30000 Per Annum + Bonus + Excellent Benefits
Posted: 6 days ago
Nottingham
Recruitment Genius Ltd
Posted: 16 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: 6 days ago
Staffordshire
greywood
Salary: £19000 - £21000 per annum + Benefits
Posted: 22 days ago
Staffordshire
greywood
Salary: £21000 - £25000 per annum + Benefits
Posted: 22 days ago