The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 573 648 607
Rank change year-on-year
+75 -41
Permanent jobs requiring a Help Desk Analyst 351 253 291
As % of all permanent IT jobs located in the UK 0.31% 0.23% 0.25%
As % of the Job Titles category 0.33% 0.24% 0.26%
Number of salaries quoted 304 234 279
Average salary £22,500 £22,000 £22,000
Average salary % change year-on-year
+2.27% -
90% offered a salary of more than £17,500 £17,000 £16,900
10% offered a salary of more than £30,000 £32,500 £28,000
UK excluding London average salary £20,500 £20,500 £19,500
% change year-on-year
- +5.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106025 103677 110089
As % of all permanent IT jobs located in the UK 94.67% 94.68% 95.33%
Number of salaries quoted 88349 84138 94850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 19 December 2014 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +74 347 £22,500 +2.27% 24
London +83 133 £25,000 -9.09% 10
South East -15 58 £21,500 - 5
East of England -6 37 £20,500 +24.24% 5
South West +15 32 £21,500 +10.25% 1
North West +5 32 £21,000 - 1
City of London +25 21 £22,500 -21.05% 3
Yorkshire -10 21 £20,000 +21.21% 1
Surrey -1 20 £22,000 +4.76% 3
West Midlands -2 18 £20,000 +6.66%
Buckinghamshire +12 17 £19,250 -12.50% 2
Hertfordshire -9 17 £17,000 +3.03%
East Midlands +30 15 £19,000 -9.52% 1
Milton Keynes +13 15 £22,000 +25.71%
West Yorkshire -4 15 £20,000 +25.00%
Cheshire +2 14 £24,500 +16.66% 1
Cambridgeshire -2 14 £21,500 -8.51% 1
Manchester -8 14 £19,750 -10.22%
Peterborough +8 13 £17,500 -10.25% 1
Gloucestershire -4 13 £23,500 +16.49%
Cheltenham - 13 £23,500 -
Northampton -9 12 £19,000 -9.52%
Northamptonshire -15 12 £19,000 -9.52%
Birmingham -1 11 £20,000 +11.11%
Croydon +11 10 £24,000 +15.66% 1
Bristol +6 9 £17,500 -10.25%
Leeds 0 8 £25,000 +56.25%
Stockport -2 8 £20,250 +12.50%
Berkshire -3 8 £22,250 +3.48%
Hemel Hempstead - 7 £21,500 -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 486 (73.75%) Windows
2 307 (46.59%) MS Office
3 299 (45.37%) Microsoft
4 283 (42.94%) Active Directory
5 256 (38.85%) Windows 7
6 252 (38.24%) MS Excel
7 203 (30.80%) ITIL
8 191 (28.98%) Windows XP
9 106 (16.08%) SLA
10 100 (15.17%) MS Exchange
11 99 (15.02%) Citrix
12 95 (14.42%) Legal
13 92 (13.96%) Finance
13 92 (13.96%) Blackberry
14 86 (13.05%) Law
15 78 (11.84%) Degree
16 77 (11.68%) Windows Server 2008
17 75 (11.38%) Windows Server 2003
18 74 (11.23%) TCP/IP
19 73 (11.08%) VMware
20 51 (7.74%) Exchange Server 2010
21 50 (7.59%) Microsoft Certification
21 50 (7.59%) MS PowerPoint
22 49 (7.44%) Windows 8
23 46 (6.98%) Exchange Server 2007
24 43 (6.53%) SQL
25 40 (6.07%) Incident Management
26 39 (5.92%) VMware Infrastructure
27 38 (5.77%) LAN
27 38 (5.77%) Windows Vista

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 100 (15.17%) MS Exchange
2 51 (7.74%) Exchange Server 2010
3 46 (6.98%) Exchange Server 2007
4 35 (5.31%) Blackberry Enterprise Server
5 25 (3.79%) WorkSite
6 17 (2.58%) Exchange Server 2003
7 10 (1.52%) IIS
8 8 (1.21%) IBM Notes
9 7 (1.06%) SharePoint
9 7 (1.06%) Exchange Server 2013
10 3 (0.46%) Lync
11 1 (0.15%) CMS
11 1 (0.15%) Exchange Server 2000
Applications
1 307 (46.59%) MS Office
2 252 (38.24%) MS Excel
3 50 (7.59%) MS PowerPoint
4 2 (0.30%) MS Visio
5 1 (0.15%) Adobe Creative Suite
Business Applications
1 2 (0.30%) assyst
1 2 (0.30%) Dynamics CRM
Cloud Services
1 15 (2.28%) Office 365
2 8 (1.21%) Google Apps
3 1 (0.15%) Cloud Computing
Communications & Networking
1 74 (11.23%) TCP/IP
2 38 (5.77%) LAN
3 36 (5.46%) WAN
3 36 (5.46%) DNS
4 34 (5.16%) VPN
5 32 (4.86%) Firewall
6 24 (3.64%) VoIP
6 24 (3.64%) DHCP
7 12 (1.82%) SSL
8 11 (1.67%) IP Telephony
9 10 (1.52%) Internet
10 8 (1.21%) SAN
11 7 (1.06%) Wireless
12 6 (0.91%) Wi-Fi
12 6 (0.91%) ADSL
13 5 (0.76%) Ethernet
14 3 (0.46%) PBX
15 2 (0.30%) Broadband
15 2 (0.30%) PABX
16 1 (0.15%) VLAN
Database & Business Intelligence
1 26 (3.95%) SQL Server
2 3 (0.46%) SQL Server 2012
3 2 (0.30%) SQL Server 2008
3 2 (0.30%) Crystal Reports
3 2 (0.30%) Data Warehouse
4 1 (0.15%) FileMaker
4 1 (0.15%) MS Access
4 1 (0.15%) MySQL
Development Applications
1 2 (0.30%) Team Foundation Server
General
1 95 (14.42%) Legal
2 92 (13.96%) Finance
3 86 (13.05%) Law
4 29 (4.40%) Banking
5 21 (3.19%) Retail
6 13 (1.97%) Telecoms
7 7 (1.06%) Marketing
7 7 (1.06%) Publishing
8 6 (0.91%) German Language
9 5 (0.76%) Spanish Language
9 5 (0.76%) French Language
9 5 (0.76%) Advertising
10 4 (0.61%) Front Office
10 4 (0.61%) Electronics
10 4 (0.61%) Welsh Language
10 4 (0.61%) Italian Language
11 3 (0.46%) Investment Banking
12 2 (0.30%) Financial Institution
12 2 (0.30%) Manufacturing
13 1 (0.15%) Automotive
Libraries, Frameworks & Software Standards
1 3 (0.46%) .NET
2 1 (0.15%) COM
2 1 (0.15%) HTML
Miscellaneous
1 92 (13.96%) Blackberry
2 34 (5.16%) Analytical Skills
3 24 (3.64%) Computer Science
4 18 (2.73%) iPhone
5 14 (2.12%) Mathematics
6 13 (1.97%) Management Information System
7 12 (1.82%) Video Conferencing
8 9 (1.37%) EPoS
9 7 (1.06%) Data Structures
10 5 (0.76%) User Experience
11 4 (0.61%) 3D Printing
11 4 (0.61%) Hedge funds
11 4 (0.61%) AS400
11 4 (0.61%) IVR
11 4 (0.61%) Statistics
12 3 (0.46%) PDA
12 3 (0.46%) Mobile Computing
13 2 (0.30%) FMCG
13 2 (0.30%) iSeries
13 2 (0.30%) Equities
Operating Systems
1 486 (73.75%) Windows
2 256 (38.85%) Windows 7
3 191 (28.98%) Windows XP
4 77 (11.68%) Windows Server 2008
5 75 (11.38%) Windows Server 2003
6 49 (7.44%) Windows 8
7 38 (5.77%) Windows Vista
8 26 (3.95%) Windows Server 2012
9 10 (1.52%) Windows 2000 Server
10 9 (1.37%) Mac OS
11 6 (0.91%) Mac OS X
11 6 (0.91%) Linux
11 6 (0.91%) Windows 2000
12 4 (0.61%) Android
13 2 (0.30%) UNIX
13 2 (0.30%) Windows Phone
13 2 (0.30%) Windows Mobile
14 1 (0.15%) Mac OS X Server
14 1 (0.15%) Apple iOS
Processes & Methodologies
1 203 (30.80%) ITIL
2 40 (6.07%) Incident Management
3 33 (5.01%) Service Management
4 22 (3.34%) Document Management
5 16 (2.43%) ITSM
6 15 (2.28%) CRM
7 14 (2.12%) Service Delivery
7 14 (2.12%) Disaster Recovery
8 8 (1.21%) ERP
9 7 (1.06%) Change Management
9 7 (1.06%) Business Continuity
10 6 (0.91%) Workflow
10 6 (0.91%) E-Commerce
10 6 (0.91%) Network Monitoring
10 6 (0.91%) Line Management
11 5 (0.76%) Kalman Filter
11 5 (0.76%) Software Distribution
11 5 (0.76%) QMS
12 4 (0.61%) Data Protection
12 4 (0.61%) Investment Management
Programming Languages
1 43 (6.53%) SQL
2 20 (3.03%) C
3 4 (0.61%) PowerShell
4 1 (0.15%) PHP
4 1 (0.15%) VBScript
4 1 (0.15%) VB.NET
Qualifications
1 78 (11.84%) Degree
2 50 (7.59%) Microsoft Certification
3 33 (5.01%) ITIL Foundation Certificate
4 31 (4.70%) MCP
5 28 (4.25%) Security Cleared
6 23 (3.49%) A+ Certification
7 20 (3.03%) SC Cleared
8 16 (2.43%) ITIL Certification
8 16 (2.43%) MCSE
9 12 (1.82%) MCSA
9 12 (1.82%) HND
10 9 (1.37%) Cisco Certification
10 9 (1.37%) MCITP
11 8 (1.21%) CCNA
12 6 (0.91%) Network+ Certification
13 4 (0.61%) MOS
13 4 (0.61%) MCDST
13 4 (0.61%) DV Cleared
14 2 (0.30%) HNC
15 1 (0.15%) CCENT
Quality Assurance & Compliance
1 106 (16.08%) SLA
2 3 (0.46%) Sarbanes-Oxley
3 1 (0.15%) QA
3 1 (0.15%) ISO 9001
System Software
1 283 (42.94%) Active Directory
2 39 (5.92%) VMware Infrastructure
3 31 (4.70%) Hyper-V
4 11 (1.67%) vSphere
5 8 (1.21%) VMware ESXi
6 4 (0.61%) XenApp
6 4 (0.61%) MetaFrame
7 3 (0.46%) Terminal Services
Systems Management
1 15 (2.28%) Backup Exec
2 9 (1.37%) SCCM
3 5 (0.76%) SCOM
4 4 (0.61%) Systems Management Server (SMS)
5 2 (0.30%) ITRS Geneos
6 1 (0.15%) SCDPM
6 1 (0.15%) NetBackup
Vendors
1 299 (45.37%) Microsoft
2 99 (15.02%) Citrix
3 73 (11.08%) VMware
4 35 (5.31%) Cisco
5 28 (4.25%) Apple
6 26 (3.95%) HP
7 19 (2.88%) Dell
8 18 (2.73%) Symantec
9 13 (1.97%) Altiris
9 13 (1.97%) ServiceNow
10 10 (1.52%) SonicWALL
11 8 (1.21%) Google
11 8 (1.21%) LANDesk
11 8 (1.21%) Lotus
11 8 (1.21%) Oracle
12 7 (1.06%) Remedy
13 6 (0.91%) McAfee
13 6 (0.91%) SAP
14 5 (0.76%) CheckPoint
14 5 (0.76%) Reuters
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Salary: From £18,000 to £25,000 per annum + shift allowance + benefits
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