The statistics below represent IT jobs advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 7 December 2016 with a comparison to same period over 2 years.

3 months to
7 Dec 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 648 633 594
Rank change year-on-year
-15 -39
Permanent jobs requiring a Help Desk Analyst 229 369 417
As % of all permanent IT jobs located in the UK 0.25% 0.34% 0.37%
As % of the Job Titles category 0.26% 0.36% 0.38%
Number of salaries quoted 205 341 371
Median salary £22,000 £22,000 £22,500
Median salary % change year-on-year
- -2.22%
90% offered a salary of more than £18,500 £18,000 £18,250
10% offered a salary of more than £32,500 £28,500 £31,500
UK excluding London median salary £21,000 £21,000 £21,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86868 103583 109353
As % of all permanent IT jobs located in the UK 96.44% 96.55% 96.64%
Number of salaries quoted 72113 86403 90477
Median salary £46,000 £45,000 £45,000
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £27,500 £27,500 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,000 £41,000 £40,000
% change year-on-year
+2.43% +2.50%

Help Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 7 December 2016 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 7 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -28 215 £22,500 +2.27% 24
South East +59 75 £21,750 +1.16% 8
London +6 60 £25,000 +2.04% 10
Surrey +17 24 £22,000 -12.00% 2
East of England -12 23 £21,000 -4.54%
North West -17 22 £19,500 +2.63% 3
Yorkshire +14 17 £22,000 +10.00% 2
West Yorkshire +39 16 £22,000 +10.00% 2
Hampshire +17 15 £19,000 -5.00% 2
Hertfordshire +7 15 £19,000 -
Leeds +38 13 £22,000 +10.00% 1
Manchester -6 13 £20,000 - 1
Oxfordshire +36 10 £35,000 +55.55%
Milton Keynes +23 9 £18,500 +2.77%
Buckinghamshire +13 9 £18,500 +2.77%
City of London +21 8 £26,750 +2.88% 2
Basingstoke -7 8 £19,000 -18.45%
Berkshire +44 7 £21,500 -3.37% 3
Stevenage +8 7 £20,000 +17.64%
Wales -10 7 £18,000 -6.49%
Reading +34 5 £21,500 -31.74% 2
Oxford +31 5 - -
Bristol +16 5 £19,500 +2.63%
Hemel Hempstead +14 5 £18,500 +1.36%
South West +9 5 £19,500 -9.30%
South Wales -1 5 £18,000 -6.49%
East Midlands -12 5 £25,000 +19.04%
West Midlands -44 5 £17,875 -18.75% 1
East Sussex +29 4 £23,000 +31.42%
Cheshire +13 4 £19,500 +8.33%

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 7 December 2016, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 361 (70.92%) Windows
2 284 (55.80%) Microsoft
3 268 (52.65%) Active Directory
4 220 (43.22%) MS Office
5 214 (42.04%) Windows 7
6 154 (30.26%) MS Excel
7 131 (25.74%) ITIL
8 107 (21.02%) Windows Server
9 99 (19.45%) SLA
10 82 (16.11%) MS Exchange
11 76 (14.93%) Windows Server 2008
11 76 (14.93%) Blackberry
12 74 (14.54%) Windows XP
13 64 (12.57%) TCP/IP
14 55 (10.81%) DNS
14 55 (10.81%) Citrix
15 54 (10.61%) Windows 8
16 49 (9.63%) Microsoft Certification
17 46 (9.04%) Degree
18 44 (8.64%) VMware
18 44 (8.64%) iPhone
19 41 (8.06%) Firewall
20 40 (7.86%) LAN
21 39 (7.66%) WAN
21 39 (7.66%) SQL
22 38 (7.47%) Office 365
22 38 (7.47%) Windows 10
23 37 (7.27%) iManage
24 36 (7.07%) Windows Server 2003
25 34 (6.68%) SharePoint

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (16.11%) MS Exchange
2 34 (6.68%) SharePoint
3 24 (4.72%) Skype for Business
4 23 (4.52%) Exchange Server 2010
5 19 (3.73%) Exchange Server 2007
6 14 (2.75%) Exchange Server 2013
7 11 (2.16%) Exchange Server 2003
8 7 (1.38%) Blackberry Enterprise Server
9 3 (0.59%) IBM Notes
10 1 (0.20%) IIS
Applications
1 220 (43.22%) MS Office
2 154 (30.26%) MS Excel
3 14 (2.75%) MS PowerPoint
4 4 (0.79%) MS Visio
5 1 (0.20%) Photoshop
5 1 (0.20%) Spreadsheet
Business Applications
1 10 (1.96%) Eikon
2 1 (0.20%) SAP BPC
2 1 (0.20%) SAP Oil and Gas
Cloud Services
1 38 (7.47%) Office 365
2 11 (2.16%) Amazon AWS
3 10 (1.96%) Cloud Computing
4 8 (1.57%) Microsoft Azure
5 2 (0.39%) G Suite
6 1 (0.20%) Adobe Creative Cloud
6 1 (0.20%) Mimecast
6 1 (0.20%) SaaS
Communications & Networking
1 64 (12.57%) TCP/IP
2 55 (10.81%) DNS
3 41 (8.06%) Firewall
4 40 (7.86%) LAN
5 39 (7.66%) WAN
6 33 (6.48%) VoIP
7 32 (6.29%) DHCP
8 16 (3.14%) VPN
9 14 (2.75%) SSL
10 6 (1.18%) IP Telephony
10 6 (1.18%) Wi-Fi
10 6 (1.18%) Wireless
11 5 (0.98%) Internet
11 5 (0.98%) Remote Desktop
11 5 (0.98%) Skype
12 4 (0.79%) Cisco IOS
12 4 (0.79%) FTP
13 3 (0.59%) HTTP
13 3 (0.59%) SMTP
13 3 (0.59%) WLAN
Database & Business Intelligence
1 11 (2.16%) SQL Server
2 3 (0.59%) SQL Server 2000
2 3 (0.59%) SQL Server 2005
2 3 (0.59%) SQL Server 2008
2 3 (0.59%) SQL Server 2012
3 2 (0.39%) MySQL
4 1 (0.20%) Relational Database
4 1 (0.20%) SAP BW
Development Applications
1 1 (0.20%) JIRA
General
1 32 (6.29%) Law
2 30 (5.89%) Finance
3 23 (4.52%) Legal
4 15 (2.95%) Banking
5 13 (2.55%) Telecoms
6 11 (2.16%) Retail
7 9 (1.77%) Publishing
8 5 (0.98%) Advertising
8 5 (0.98%) German Language
9 4 (0.79%) Marketing
10 3 (0.59%) Manufacturing
11 2 (0.39%) Aerospace
11 2 (0.39%) Automotive
11 2 (0.39%) French Language
12 1 (0.20%) Back Office
12 1 (0.20%) Billing
12 1 (0.20%) Dutch Language
12 1 (0.20%) Electronics
12 1 (0.20%) Financial Institution
12 1 (0.20%) International Banking
Libraries, Frameworks & Software Standards
1 11 (2.16%) Web Services
2 4 (0.79%) HTML
3 2 (0.39%) .NET
4 1 (0.20%) COM
Miscellaneous
1 76 (14.93%) Blackberry
2 44 (8.64%) iPhone
3 17 (3.34%) Analytical Skills
4 15 (2.95%) Computer Science
5 14 (2.75%) iPad
6 12 (2.36%) Data Centre
7 8 (1.57%) Chip and PIN
8 7 (1.38%) Video Conferencing
9 6 (1.18%) Fat Client
9 6 (1.18%) PDA
9 6 (1.18%) Thin Client
10 5 (0.98%) Enterprise Software
10 5 (0.98%) EPoS
10 5 (0.98%) Smartphone
11 4 (0.79%) Management Information System
11 4 (0.79%) Statistics
11 4 (0.79%) User Experience
12 3 (0.59%) Handset
12 3 (0.59%) IVR
12 3 (0.59%) Replication
Operating Systems
1 361 (70.92%) Windows
2 214 (42.04%) Windows 7
3 107 (21.02%) Windows Server
4 76 (14.93%) Windows Server 2008
5 74 (14.54%) Windows XP
6 54 (10.61%) Windows 8
7 38 (7.47%) Windows 10
8 36 (7.07%) Windows Server 2003
9 30 (5.89%) Mac OS X
10 28 (5.50%) Windows Server 2012
11 21 (4.13%) Windows Vista
12 20 (3.93%) Linux
13 14 (2.75%) Android
14 13 (2.55%) Apple iOS
15 8 (1.57%) Windows Phone
16 4 (0.79%) Unix
17 3 (0.59%) Red Hat Enterprise Linux
18 1 (0.20%) Mac OS
Processes & Methodologies
1 131 (25.74%) ITIL
2 24 (4.72%) Service Management
3 22 (4.32%) ITSM
4 19 (3.73%) Time Management
5 18 (3.54%) CRM
6 16 (3.14%) Problem Management
7 14 (2.75%) Service Delivery
8 11 (2.16%) Change Management
8 11 (2.16%) Process Improvement
9 10 (1.96%) Incident Management
10 8 (1.57%) CAD
10 8 (1.57%) Root Cause Analysis
11 6 (1.18%) Document Management
11 6 (1.18%) ITIL V3
11 6 (1.18%) Mobile Device Management
12 5 (0.98%) Customer-Centric Approach
12 5 (0.98%) Data Security
12 5 (0.98%) Logistics
12 5 (0.98%) Software Audit
13 4 (0.79%) Line Management
Programming Languages
1 39 (7.66%) SQL
2 16 (3.14%) C
3 6 (1.18%) PL/SQL
4 4 (0.79%) PowerShell
5 2 (0.39%) C#
5 2 (0.39%) Java
6 1 (0.20%) JavaScript
6 1 (0.20%) VB
Qualifications
1 49 (9.63%) Microsoft Certification
2 46 (9.04%) Degree
3 18 (3.54%) MOS
4 14 (2.75%) MCP
5 13 (2.55%) ITIL Certification
6 11 (2.16%) HND
7 10 (1.96%) MCSA
8 8 (1.57%) MCSE
9 5 (0.98%) MCDST
10 4 (0.79%) MCITP
10 4 (0.79%) Security Cleared
11 3 (0.59%) CCNA
11 3 (0.59%) Cisco Certification
11 3 (0.59%) MCTS
12 2 (0.39%) A+ Certification
12 2 (0.39%) GNVQ
12 2 (0.39%) ITIL Foundation Certificate
13 1 (0.20%) SC Cleared
13 1 (0.20%) VCP5
13 1 (0.20%) VCP6
Quality Assurance & Compliance
1 99 (19.45%) SLA
2 4 (0.79%) QA
System Software
1 268 (52.65%) Active Directory
2 34 (6.68%) VMware Infrastructure
3 24 (4.72%) Hyper-V
4 15 (2.95%) Terminal Services
5 9 (1.77%) XenApp
6 6 (1.18%) VMware ESXi
6 6 (1.18%) vSphere
7 4 (0.79%) XenDesktop
8 3 (0.59%) IMail Server
8 3 (0.59%) Virtual Servers
9 2 (0.39%) Virtual Desktop
10 1 (0.20%) Citrix Presentation Server
Systems Management
1 18 (3.54%) Backup Exec
2 8 (1.57%) SCCM
3 5 (0.98%) NetBackup
4 3 (0.59%) CA Spectrum
4 3 (0.59%) DameWare
4 3 (0.59%) McAfee ePO
4 3 (0.59%) Nagios
4 3 (0.59%) Norton AntiVirus
4 3 (0.59%) Perfmon
4 3 (0.59%) SCOM
4 3 (0.59%) WSUS
4 3 (0.59%) XenMobile
Vendors
1 284 (55.80%) Microsoft
2 55 (10.81%) Citrix
3 44 (8.64%) VMware
4 37 (7.27%) iManage
5 29 (5.70%) Apple
6 27 (5.30%) Dell
7 26 (5.11%) Cisco
8 20 (3.93%) Symantec
9 17 (3.34%) HP
10 14 (2.75%) SonicWALL
11 12 (2.36%) Intel Security
11 12 (2.36%) Polycom
12 11 (2.16%) Remedy
13 10 (1.96%) Bloomberg
13 10 (1.96%) FactSet
13 10 (1.96%) SAP
14 8 (1.57%) RedPrairie
14 8 (1.57%) ServiceNow
14 8 (1.57%) Splunk
15 5 (0.98%) Avaya
Chatham, Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £23,000 to £26,000 per annum
Posted: 4 hours ago
Reading, Berkshire
Reed Technology
Salary: £18000 - £25000 per annum
Posted: 2 days ago
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 2 days ago
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 2 days ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: Unspecified
Posted: 2 days ago
London
Harrington Starr
Salary: £25000 - £30000 per annum + bonus, benefits + training
Posted: 3 days ago
Scotland
Mortimer Spinks
Salary: £16000 - £18000 per annum
Posted: 5 days ago
Hampshire
Ashdown IT
Salary: £22000 per annum + progession
Posted: 6 days ago
Surrey
Ashdown IT
Salary: £18000 - £23000 per annum + Training
Posted: 5 days ago
Cannock, Staffordshire
Searchability
Salary: £14000 - £20000 per annum
Posted: 4 days ago
Central London / West End
Latcom Ltd
Salary: From £24,000 to £28,000 per annum
Posted: 5 days ago
Redhill, Surrey
TLP Consultancy Ltd.
Salary: £22500 - £27500 per annum + Excellent Benefits
Posted: 5 days ago
City of London
Hays London City Cheapside
Posted: 8 days ago
London
ReThink Recruitment
Salary: £30000.00 per annum + Benefits
Posted: 5 days ago
City, London
JM
Salary: £30000 - £30001 per annum
Posted: 4 days ago
Liverpool
greywood
Salary: £18000 - £20000 per annum + bens
Posted: 8 days ago
Manchester, Lancashire
Connected IT
Salary: £20000.00 per annum + Benefits
Posted: 5 days ago
Havant, Hampshire
Jobsite Resourcing Team
Salary: Competitive Salary plus Generous Benefits
Posted: 8 days ago
Newbury, Berkshire
People Source Consulting
Salary: £20000 - £25000 per annum + 20% Shift Bonus + Benefits
Posted: 6 days ago
East Croydon
Networx
Salary: £28,028 - £30,300 + Benefits
Posted: 19 days ago
Leyland, Lancashire
Cegedimrx
Salary: From £16,500 to £17,500 per annum Plus Company Benefits
Posted: 19 days ago
Reading, Berkshire
Create IT LTD
Salary: From £17,500 to £23,000 per annum DoE. Healthcare after 12 months
Posted: 20 days ago
South East London
MatchesFashion.com
Salary: plus excellent company benefits
Posted: 20 days ago