The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 657 598 636
Rank change year-on-year
-59 +38
Permanent jobs requiring a Help Desk Analyst 237 317 255
As % of all permanent IT jobs located in the UK 0.22% 0.27% 0.24%
As % of the Job Titles category 0.23% 0.29% 0.25%
Number of salaries quoted 209 293 239
Average salary £22,000 £22,500 £20,500
Average salary % change year-on-year
-2.22% +9.75%
90% offered a salary of more than £17,500 £17,000 £16,500
10% offered a salary of more than £27,500 £31,500 £25,500
UK excluding London average salary £20,750 £21,250 £18,500
% change year-on-year
-2.35% +14.86%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102603 109261 101023
As % of all permanent IT jobs located in the UK 94.20% 94.49% 94.29%
Number of salaries quoted 85657 88395 83850
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 3 September 2015 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -47 226 £22,500 - 25
London -32 59 £27,000 +1.88% 6
South East -40 47 £21,500 +1.17% 2
North West +11 30 £18,250 -3.94% 3
West Midlands +22 25 £25,000 +36.98% 2
East Midlands +13 22 £19,406 -7.59% 4
Yorkshire +26 19 £18,000 +2.85% 3
Birmingham +22 19 £25,000 +42.85% 1
West Yorkshire +17 17 £18,000 +2.85% 3
East of England -7 16 £21,000 +5.00% 3
City of London +22 15 £27,500 -7.56%
Northamptonshire -3 15 £21,000 -6.66% 1
Manchester +19 14 £19,000 -15.55% 1
Northampton +2 14 £20,000 -13.04% 1
Cheshire +1 14 £16,500 -10.81% 2
Buckinghamshire -13 13 £22,000 +25.71%
Surrey +4 9 £20,750 -7.77% 2
South West -22 9 £22,000 -8.33% 2
Hampshire +14 8 £22,500 +12.50%
Hertfordshire -11 8 £19,000 +11.76% 2
Leeds +21 6 £18,000 +10.76%
Berkshire +13 6 £26,000 +18.18%
Scotland +10 6 £17,000 -12.82% 2
High Wycombe +4 6 £26,500 +55.88%
Bristol -14 6 £23,000 -8.00% 1
Milton Keynes -22 6 £19,500 +11.42%
Knutsford - 6 £16,500 -
Bedfordshire +10 5 £19,000 +11.76%
Warrington +6 5 £18,250 -1.35%
Brighouse -1 5 £25,000 +42.85%

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 3 September 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 291 (64.10%) Windows
2 232 (51.10%) Microsoft
3 183 (40.31%) MS Office
4 179 (39.43%) Active Directory
5 141 (31.06%) MS Excel
6 134 (29.52%) Windows 7
7 128 (28.19%) ITIL
8 94 (20.70%) SLA
9 77 (16.96%) MS Exchange
10 71 (15.64%) Windows XP
11 66 (14.54%) Citrix
12 64 (14.10%) Windows 8
13 59 (13.00%) Windows Server 2003
14 58 (12.78%) Windows Server 2008
15 56 (12.33%) Finance
16 55 (12.11%) Microsoft Certification
17 53 (11.67%) Law
18 47 (10.35%) TCP/IP
19 44 (9.69%) SQL
20 43 (9.47%) Analytical Skills
21 41 (9.03%) LAN
21 41 (9.03%) WAN
22 40 (8.81%) Blackberry
22 40 (8.81%) VMware
23 39 (8.59%) Service Management
24 36 (7.93%) Legal
25 33 (7.27%) Degree
26 30 (6.61%) MCITP
27 29 (6.39%) SQL Server
28 28 (6.17%) MCSE

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 3 September 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 77 (16.96%) MS Exchange
2 26 (5.73%) WorkSite
3 20 (4.41%) SharePoint
4 19 (4.19%) Exchange Server 2000
5 15 (3.30%) Exchange Server 2010
6 14 (3.08%) IBM Notes
7 13 (2.86%) Exchange Server 2003
8 12 (2.64%) Exchange Server 2007
9 10 (2.20%) IIS
10 8 (1.76%) Lync
11 5 (1.10%) Blackberry Enterprise Server
12 3 (0.66%) CMS
13 1 (0.22%) Site Server
13 1 (0.22%) Exchange Server 2013
Applications
1 183 (40.31%) MS Office
2 141 (31.06%) MS Excel
3 11 (2.42%) MS PowerPoint
4 3 (0.66%) Spreadsheet
5 1 (0.22%) MS Visio
5 1 (0.22%) MS Project
Business Applications
1 2 (0.44%) SAP Oil and Gas
2 1 (0.22%) assyst
2 1 (0.22%) Dynamics CRM
2 1 (0.22%) Remedy ITSM
2 1 (0.22%) Sage 200
Cloud Services
1 6 (1.32%) Office 365
2 2 (0.44%) SaaS
3 1 (0.22%) Google Apps
Communications & Networking
1 47 (10.35%) TCP/IP
2 41 (9.03%) LAN
2 41 (9.03%) WAN
3 24 (5.29%) DNS
3 24 (5.29%) Firewall
4 22 (4.85%) Internet
5 19 (4.19%) VPN
6 18 (3.96%) VoIP
7 15 (3.30%) DHCP
8 14 (3.08%) Wireless
9 9 (1.98%) Wi-Fi
10 8 (1.76%) NetScreen
11 7 (1.54%) SSL
12 6 (1.32%) IP Telephony
13 3 (0.66%) Intranet
13 3 (0.66%) PBX
14 2 (0.44%) Broadband
14 2 (0.44%) HTTP
14 2 (0.44%) VLAN
14 2 (0.44%) Unified Communications
Database & Business Intelligence
1 29 (6.39%) SQL Server
2 9 (1.98%) Relational Database
3 7 (1.54%) SQL Server Reporting Services
3 7 (1.54%) SQL Server Integration Services
4 2 (0.44%) MySQL
4 2 (0.44%) RDBMS
5 1 (0.22%) MS Access
5 1 (0.22%) SQL Server 2012
Development Applications
1 7 (1.54%) Visual Studio
General
1 56 (12.33%) Finance
2 53 (11.67%) Law
3 36 (7.93%) Legal
4 27 (5.95%) Telecoms
4 27 (5.95%) Banking
5 18 (3.96%) Retail
6 15 (3.30%) Welsh Language
7 11 (2.42%) International Banking
8 8 (1.76%) Japanese Language
9 7 (1.54%) French Language
9 7 (1.54%) German Language
10 5 (1.10%) Electronics
10 5 (1.10%) Manufacturing
11 4 (0.88%) Advertising
11 4 (0.88%) Marketing
12 3 (0.66%) Billing
13 2 (0.44%) Back Office
14 1 (0.22%) Financial Institution
14 1 (0.22%) Games
14 1 (0.22%) Military
Libraries, Frameworks & Software Standards
1 8 (1.76%) .NET
2 3 (0.66%) Web Services
3 2 (0.44%) X-Windows
3 2 (0.44%) JSP
4 1 (0.22%) HTML
4 1 (0.22%) ASP.NET
4 1 (0.22%) FIX Protocol
Miscellaneous
1 43 (9.47%) Analytical Skills
2 40 (8.81%) Blackberry
3 23 (5.07%) Management Information System
4 9 (1.98%) Computer Science
5 8 (1.76%) iPhone
6 7 (1.54%) EPoS
7 5 (1.10%) Video Conferencing
8 4 (0.88%) iPad
8 4 (0.88%) Fat Client
8 4 (0.88%) Thin Client
8 4 (0.88%) Mathematics
9 3 (0.66%) Wiki
9 3 (0.66%) PDA
9 3 (0.66%) Statistics
9 3 (0.66%) Client/Server
10 2 (0.44%) NHS
10 2 (0.44%) DTV
10 2 (0.44%) Data Structures
10 2 (0.44%) BYOD
10 2 (0.44%) Reference Data
Operating Systems
1 291 (64.10%) Windows
2 134 (29.52%) Windows 7
3 71 (15.64%) Windows XP
4 64 (14.10%) Windows 8
5 59 (13.00%) Windows Server 2003
6 58 (12.78%) Windows Server 2008
7 23 (5.07%) Windows Server 2012
8 22 (4.85%) Windows Vista
9 19 (4.19%) Windows 2000 Server
10 7 (1.54%) AIX
11 5 (1.10%) Linux
11 5 (1.10%) Windows 2000
11 5 (1.10%) Mac OS X
11 5 (1.10%) UNIX
12 3 (0.66%) Android
12 3 (0.66%) Apple iOS
13 2 (0.44%) Mac OS X Server
14 1 (0.22%) Windows Phone
14 1 (0.22%) Mac OS
Processes & Methodologies
1 128 (28.19%) ITIL
2 39 (8.59%) Service Management
3 27 (5.95%) Incident Management
4 26 (5.73%) Business Continuity
5 23 (5.07%) ITSM
6 17 (3.74%) Service Delivery
6 17 (3.74%) Project Management
6 17 (3.74%) Problem Management
7 14 (3.08%) Document Management
8 13 (2.86%) Time Management
9 12 (2.64%) Configuration Management
10 11 (2.42%) Line Management
11 10 (2.20%) CRM
11 10 (2.20%) Migration
12 9 (1.98%) PRINCE2
13 8 (1.76%) ERP
13 8 (1.76%) System Testing
14 7 (1.54%) Software Testing
15 5 (1.10%) Root Cause Analysis
15 5 (1.10%) Security Testing
Programming Languages
1 44 (9.69%) SQL
2 22 (4.85%) C
3 11 (2.42%) VBA
4 7 (1.54%) VB6
4 7 (1.54%) VB
4 7 (1.54%) VB.NET
5 1 (0.22%) T-SQL
5 1 (0.22%) C#
5 1 (0.22%) Java
5 1 (0.22%) JavaScript
5 1 (0.22%) PowerShell
Qualifications
1 55 (12.11%) Microsoft Certification
2 33 (7.27%) Degree
3 30 (6.61%) MCITP
4 28 (6.17%) CCNA
4 28 (6.17%) Cisco Certification
4 28 (6.17%) MCSE
5 25 (5.51%) ITIL Foundation Certificate
6 23 (5.07%) Security Cleared
7 22 (4.85%) SC Cleared
8 21 (4.63%) MCP
9 15 (3.30%) ITIL Certification
10 13 (2.86%) MCSA
11 10 (2.20%) MCTS
12 9 (1.98%) HND
13 8 (1.76%) MOS
14 7 (1.54%) HNC
15 6 (1.32%) CCENT
16 4 (0.88%) A+ Certification
17 2 (0.44%) ACTC
17 2 (0.44%) ACMT
Quality Assurance & Compliance
1 94 (20.70%) SLA
2 11 (2.42%) ISO 9001
3 2 (0.44%) JSP 440
System Software
1 179 (39.43%) Active Directory
2 27 (5.95%) VMware Infrastructure
2 27 (5.95%) Hyper-V
3 10 (2.20%) XenApp
4 8 (1.76%) Terminal Server
5 6 (1.32%) Terminal Services
5 6 (1.32%) vSphere
Systems Management
1 12 (2.64%) SCCM
2 9 (1.98%) SCOM
3 8 (1.76%) Backup Exec
4 3 (0.66%) SCSM
5 2 (0.44%) McAfee ePO
5 2 (0.44%) Tivoli
6 1 (0.22%) Tivoli Storage Manager
6 1 (0.22%) Norton AntiVirus
6 1 (0.22%) MAILsweeper
Vendors
1 232 (51.10%) Microsoft
2 66 (14.54%) Citrix
3 40 (8.81%) VMware
4 19 (4.19%) HP
5 17 (3.74%) Cisco
6 14 (3.08%) Adobe
6 14 (3.08%) Lotus
7 12 (2.64%) Apple
8 11 (2.42%) Symantec
9 9 (1.98%) Hummingbird
10 8 (1.76%) Macromedia
10 8 (1.76%) Juniper
10 8 (1.76%) SonicWALL
11 7 (1.54%) Meridio
11 7 (1.54%) Dell
11 7 (1.54%) OpenText
12 6 (1.32%) BT
13 5 (1.10%) Bloomberg
14 4 (0.88%) Remedy
14 4 (0.88%) McAfee
Cheshire
Mortimer Spinks
Posted: Yesterday
Northampton, Northamptonshire
Reflex Computer Recruitment Ltd
Salary: Bens
Posted: Yesterday
Wakefield, West Yorkshire
Davanti Solutions
Salary: £15,000 per annum
Posted: Yesterday
Wakefield, West Yorkshire
Ashdown IT
Salary: £18000 - £20000 per annum + benefits
Posted: Yesterday
Cheshire
Mortimer Spinks
Posted: 2 days ago
Hertfordshire
Ashdown IT
Salary: £25000 per annum + in-house training
Posted: 2 days ago
Aberdeen, Aberdeenshire
Entrust People Ltd
Salary: Negotiable
Posted: 2 days ago
London
Information Technology Services
Salary: £23k - 26k per year
Posted: 3 days ago
Wiltshire
Redrock Consulting Ltd
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 5 days ago
Tamworth, Staffordshire
Big Red Recruitment
Salary: £24050 per annum + excellent benefits
Posted: 5 days ago
Surbiton, Surrey
Talent International
Salary: £23000.00 - £25000 per annum + Private Health + Pension
Posted: 6 days ago
Birmingham
Searchability
Salary: £16000 - £20000 per annum
Posted: 6 days ago
Derby
Nigel Frank International Limited - Newcastle
Salary: £20000 - £27000 per annum + pension, holidays
Posted: 6 days ago
Cardiff
CPS Group
Salary: £18k - 24k per year + pension, benefits
Posted: 9 days ago
Letchworth Garden City
Deerfoot IT
Salary: £20000 - £25000 per annum + benefits
Posted: 9 days ago
London
Recruitment Genius
Salary: £22000 - £24000 per annum
Posted: 13 days ago
East London
Our IT Department
Salary: From £15,000 to £30,000 per annum + overtime
Posted: 15 days ago
Surrey
Nigel Frank International Limited - Newcastle
Salary: £20000 - £25000 per annum
Posted: 16 days ago
Bradford
Quantica Technology - London
Salary: £20000 - £25000 per annum
Posted: 16 days ago
Stockport
Quantica Technology - London
Salary: £15 - £17.5 per annum
Posted: 16 days ago