The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 608 627 608
Rank change year-on-year
+19 -19
Permanent jobs requiring a Help Desk Analyst 304 260 298
As % of all permanent IT jobs located in the UK 0.27% 0.24% 0.25%
As % of the Job Titles category 0.29% 0.26% 0.27%
Number of salaries quoted 279 244 279
Average salary £23,000 £20,500 £22,000
Average salary % change year-on-year
+12.19% -6.81%
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £31,500 £26,125 £30,000
UK excluding London average salary £21,250 £18,000 £20,000
% change year-on-year
+18.05% -10.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106380 100644 111753
As % of all permanent IT jobs located in the UK 94.43% 94.27% 95.14%
Number of salaries quoted 86153 83636 95338
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 17 September 2014 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 298 £23,000 +12.19% 32
London -4 98 £26,500 +17.77% 6
South East +5 76 £21,250 +14.86% 7
East of England -9 36 £20,000 +21.21% 5
South West -8 25 £24,000 +23.07% 3
East Midlands +7 23 £20,000 -11.11% 2
East Sussex - 20 £22,625 -
North West -8 19 £22,500 +32.35% 2
Surrey +4 18 £22,500 +18.42% 1
Brighton - 18 £24,000 -
Hertfordshire -4 17 £19,250 +16.66% 1
City of London +6 16 £30,750 +16.03% 1
Northamptonshire -15 16 £21,750 -7.93% 1
Buckinghamshire +10 15 £17,500 -20.45%
Hampshire -23 15 £20,250 +12.50% 3
Milton Keynes 0 14 £17,500 -30.00%
Northampton -16 14 £21,750 -17.14%
West Midlands 0 13 £20,000 +14.28% 3
Bath -5 13 £24,000 +23.07%
Cheshire -5 13 £18,500 +8.82% 2
Somerset -10 13 £24,000 +23.07%
Cambridgeshire +8 11 £25,000 +56.25% 2
Bristol +3 9 £24,250 +3.19%
Croydon -3 8 £24,000 +23.07%
Watford - 8 £24,000 -
Birmingham +1 7 £18,750 +7.14% 2
Yorkshire -39 7 £17,500 -2.77% 3
Essex - 7 £20,000 - 2
Peterborough +11 6 £24,500 +53.12% 1
Manchester +2 6 £22,500 +0.68%

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 17 September 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 452 (71.18%) Windows
2 326 (51.34%) MS Office
3 325 (51.18%) Active Directory
4 250 (39.37%) Microsoft
5 230 (36.22%) MS Excel
6 218 (34.33%) Windows 7
7 190 (29.92%) Windows XP
8 184 (28.98%) ITIL
9 99 (15.59%) Law
10 97 (15.28%) MS Exchange
11 96 (15.12%) Citrix
12 90 (14.17%) Blackberry
13 89 (14.02%) Windows Server 2008
14 88 (13.86%) Windows Server 2003
15 87 (13.70%) SLA
16 82 (12.91%) Legal
17 76 (11.97%) TCP/IP
18 73 (11.50%) Degree
19 70 (11.02%) Finance
20 64 (10.08%) Microsoft Certification
21 63 (9.92%) VMware
22 41 (6.46%) SQL
23 37 (5.83%) MCP
23 37 (5.83%) Exchange Server 2010
24 35 (5.51%) Service Management
24 35 (5.51%) Windows Vista
25 34 (5.35%) Incident Management
25 34 (5.35%) WorkSite
26 33 (5.20%) VMware Infrastructure
27 31 (4.88%) SQL Server

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 17 September 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 97 (15.28%) MS Exchange
2 37 (5.83%) Exchange Server 2010
3 34 (5.35%) WorkSite
4 29 (4.57%) Blackberry Enterprise Server
5 28 (4.41%) Exchange Server 2007
6 18 (2.83%) IBM Notes
6 18 (2.83%) SharePoint
7 17 (2.68%) Exchange Server 2003
8 10 (1.57%) Exchange Server 2013
9 7 (1.10%) IIS
9 7 (1.10%) Exchange Server 2000
10 3 (0.47%) Lync
11 1 (0.16%) CMS
Applications
1 326 (51.34%) MS Office
2 230 (36.22%) MS Excel
3 30 (4.72%) MS PowerPoint
4 2 (0.31%) QuarkXPress
5 1 (0.16%) AutoCAD
5 1 (0.16%) MS Visio
5 1 (0.16%) Revit
5 1 (0.16%) SketchUp
Business Applications
1 3 (0.47%) Dynamics CRM
2 2 (0.31%) assyst
3 1 (0.16%) Remedy ITSM
Cloud Services
1 6 (0.94%) Google Apps
2 2 (0.31%) Office 365
3 1 (0.16%) Cloud Computing
Communications & Networking
1 76 (11.97%) TCP/IP
2 31 (4.88%) DHCP
3 27 (4.25%) VoIP
4 24 (3.78%) DNS
5 18 (2.83%) Firewall
6 15 (2.36%) IP Telephony
6 15 (2.36%) VPN
6 15 (2.36%) LAN
7 13 (2.05%) WAN
8 12 (1.89%) Wireless
9 10 (1.57%) Internet
10 9 (1.42%) SAN
11 7 (1.10%) SSL
12 6 (0.94%) Cisco IPT
13 4 (0.63%) ADSL
13 4 (0.63%) Ethernet
13 4 (0.63%) HTTP
14 3 (0.47%) Wi-Fi
15 2 (0.31%) VLAN
15 2 (0.31%) Structured Cabling
Database & Business Intelligence
1 31 (4.88%) SQL Server
2 6 (0.94%) Crystal Reports
3 5 (0.79%) SQL Server 2008
3 5 (0.79%) SQL Server 2012
4 4 (0.63%) Data Warehouse
5 3 (0.47%) SQL Server 2005
6 1 (0.16%) MS Access
6 1 (0.16%) MySQL
Development Applications
1 4 (0.63%) Team Foundation Server
General
1 99 (15.59%) Law
2 82 (12.91%) Legal
3 70 (11.02%) Finance
4 27 (4.25%) Retail
5 20 (3.15%) Banking
6 12 (1.89%) Telecoms
7 8 (1.26%) Publishing
8 5 (0.79%) Front Office
9 4 (0.63%) Welsh Language
10 3 (0.47%) Advertising
10 3 (0.47%) Marketing
11 1 (0.16%) Mandarin Language
11 1 (0.16%) French Language
11 1 (0.16%) German Language
11 1 (0.16%) Japanese Language
11 1 (0.16%) Spanish Language
11 1 (0.16%) Investment Banking
11 1 (0.16%) Manufacturing
11 1 (0.16%) Back Office
11 1 (0.16%) Financial Institution
Libraries, Frameworks & Software Standards
1 6 (0.94%) .NET
2 2 (0.31%) ASP.NET
2 2 (0.31%) HTML
3 1 (0.16%) COM
Miscellaneous
1 90 (14.17%) Blackberry
2 29 (4.57%) Analytical Skills
3 17 (2.68%) Computer Science
4 16 (2.52%) Mathematics
5 15 (2.36%) Video Conferencing
6 14 (2.20%) iPhone
7 12 (1.89%) EPoS
8 7 (1.10%) Management Information System
8 7 (1.10%) iPad
8 7 (1.10%) User Experience
9 6 (0.94%) AS400
10 4 (0.63%) Statistics
11 2 (0.31%) PDA
11 2 (0.31%) iSeries
11 2 (0.31%) Handset
11 2 (0.31%) Chip and PIN
11 2 (0.31%) Thin Client
11 2 (0.31%) IVR
11 2 (0.31%) Fat Client
11 2 (0.31%) Hedge funds
Operating Systems
1 452 (71.18%) Windows
2 218 (34.33%) Windows 7
3 190 (29.92%) Windows XP
4 89 (14.02%) Windows Server 2008
5 88 (13.86%) Windows Server 2003
6 35 (5.51%) Windows Vista
7 31 (4.88%) Windows 8
8 18 (2.83%) Windows 2000 Server
9 14 (2.20%) Windows Server 2012
10 9 (1.42%) Mac OS
11 8 (1.26%) Linux
12 7 (1.10%) Android
13 6 (0.94%) Windows 2000
14 4 (0.63%) Mac OS X
15 3 (0.47%) UNIX
16 2 (0.31%) Windows Mobile
17 1 (0.16%) Apple iOS
Processes & Methodologies
1 184 (28.98%) ITIL
2 35 (5.51%) Service Management
3 34 (5.35%) Incident Management
4 19 (2.99%) Service Delivery
5 18 (2.83%) Document Management
6 16 (2.52%) Disaster Recovery
7 14 (2.20%) CRM
8 12 (1.89%) Mentoring
9 11 (1.73%) ITSM
9 11 (1.73%) Problem Management
10 10 (1.57%) Asset Management
11 9 (1.42%) Software Distribution
12 8 (1.26%) E-Commerce
13 6 (0.94%) ERP
13 6 (0.94%) Benchmarking
13 6 (0.94%) Workflow
13 6 (0.94%) Continuous Improvement
14 5 (0.79%) Change Management
14 5 (0.79%) Software Deployment
14 5 (0.79%) Network Monitoring
Programming Languages
1 41 (6.46%) SQL
2 6 (0.94%) C
3 5 (0.79%) PowerShell
4 2 (0.31%) VBA
5 1 (0.16%) PowerHouse
5 1 (0.16%) PHP
5 1 (0.16%) RPG
5 1 (0.16%) VB.NET
Qualifications
1 73 (11.50%) Degree
2 64 (10.08%) Microsoft Certification
3 37 (5.83%) MCP
4 27 (4.25%) MCSE
5 24 (3.78%) A+ Certification
5 24 (3.78%) ITIL Foundation Certificate
6 23 (3.62%) MCITP
7 18 (2.83%) Security Cleared
8 15 (2.36%) CCNA
8 15 (2.36%) Cisco Certification
9 13 (2.05%) SC Cleared
10 12 (1.89%) ITIL Certification
10 12 (1.89%) MCSA
11 8 (1.26%) MCDST
11 8 (1.26%) MCTS
12 7 (1.10%) MOS
13 6 (0.94%) Network+ Certification
14 4 (0.63%) DV Cleared
15 3 (0.47%) HND
16 1 (0.16%) Dell Certification
Quality Assurance & Compliance
1 87 (13.70%) SLA
2 3 (0.47%) ISO/IEC 27001
3 1 (0.16%) QA
System Software
1 325 (51.18%) Active Directory
2 33 (5.20%) VMware Infrastructure
3 18 (2.83%) Hyper-V
4 10 (1.57%) XenApp
5 9 (1.42%) vSphere
6 5 (0.79%) VMware ESXi
7 4 (0.63%) Terminal Services
8 1 (0.16%) Xen
Systems Management
1 15 (2.36%) SCCM
2 10 (1.57%) Backup Exec
3 7 (1.10%) Systems Management Server (SMS)
4 3 (0.47%) SCOM
5 1 (0.16%) Symantec Endpoint Protection
5 1 (0.16%) SCSM
5 1 (0.16%) MAILsweeper
5 1 (0.16%) NetBackup
5 1 (0.16%) WMI
Vendors
1 250 (39.37%) Microsoft
2 96 (15.12%) Citrix
3 63 (9.92%) VMware
4 28 (4.41%) Cisco
5 25 (3.94%) Apple
6 18 (2.83%) Lotus
7 17 (2.68%) HP
8 15 (2.36%) Symantec
9 10 (1.57%) Altiris
10 9 (1.42%) SonicWALL
10 9 (1.42%) Dell
10 9 (1.42%) SAP
11 8 (1.26%) Interwoven
11 8 (1.26%) Avaya
12 6 (0.94%) Remedy
12 6 (0.94%) Google
12 6 (0.94%) LANDesk
13 5 (0.79%) Mitel
13 5 (0.79%) McAfee
13 5 (0.79%) NetIQ
Wilmslow, Cheshire
Greywood Associates Limited
Salary: £18000 - £22000 per annum + training
Posted: 18 hours ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £16000 per annum + Benefits
Posted: Yesterday
Ascot, Berkshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: Yesterday
Abingdon, Oxfordshire
CV Screen Ltd
Salary: £20k - 24k per year + benefits
Posted: Yesterday
Honiton, Devon
Ashdown IT
Salary: £18000 - £20000 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Spring Technology
Salary: £20000.00 - £22000.00 per annum
Posted: Yesterday
Harrogate, North Yorkshire
Mortimer Spinks
Salary: £15000 - £18000 per annum
Posted: Yesterday
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: Yesterday
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 2 days ago
London
Information Technology Services
Salary: £32k - 37k per year
Posted: 2 days ago
Edinburgh, Midlothian
ReThink Recruitment
Salary: £22000.00 - £26000.00 per annum + Bens
Posted: 4 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 4 days ago
London
Information Technology Services
Salary: £35k - 38k per year
Posted: 4 days ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £17000 - £19000 per annum
Posted: 4 days ago
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £17000 - £18000 per annum
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £20,000 to £25,000 per annum
Posted: 4 days ago
Farnborough, Hampshire
Coal IT Services
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
North West London
Allied Worldwide
Salary: Unspecified
Posted: 4 days ago
Bournemouth, Dorset
Connectus
Salary: £16000 - £19000 per annum + benefits
Posted: 5 days ago
East Midlands
EMBS- People Transfer
Salary: £17k - £21k (DOE)
Posted: 5 days ago