The statistics below represent IT jobs advertised across the UK that had Help Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 630 687 608
Rank change year-on-year
+57 -79
Permanent jobs requiring a Help Desk Analyst 288 272 406
As % of all permanent IT jobs located in the UK 0.29% 0.25% 0.35%
As % of the Job Titles category 0.31% 0.26% 0.36%
Number of salaries quoted 252 239 379
Median salary £23,000 £22,500 £22,500
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £19,000 £17,350 £17,500
10% offered a salary of more than £31,350 £31,000 £31,650
UK excluding London median salary £21,500 £21,000 £21,500
% change year-on-year
+2.38% -2.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94251 105278 113033
As % of all permanent IT jobs located in the UK 96.34% 96.19% 96.43%
Number of salaries quoted 79339 87279 91179
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Analyst
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Analyst in the job title.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 26 August 2016 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 26 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 263 £23,000 +2.22% 22
London +98 116 £23,500 -13.76% 7
South East +47 87 £23,000 +2.22% 8
Surrey +42 26 £28,000 +34.93% 2
Hampshire +13 18 £21,875 -2.77% 2
West Midlands -14 18 £20,000 -16.66% 2
Oxfordshire +7 16 £23,000 -31.43% 1
Yorkshire +24 13 £20,000 +11.11% 1
West Sussex +4 13 £22,500 +2.27% 2
Egham - 12 £28,000 - 1
Buckinghamshire +21 11 £19,000 -13.63%
East of England +15 11 £21,000 - 1
Coventry +7 10 £17,500 -19.25% 2
North West -6 10 £19,000 +4.10%
Croydon - 9 £22,000 -
Milton Keynes +17 8 £19,000 -5.00%
West Yorkshire +6 7 £20,500 +13.88% 1
Manchester -3 7 £19,000 -
Oxford -3 7 £23,000 -31.43% 1
Gatwick - 7 £22,500 - 1
Hertfordshire +20 6 £18,000 -14.28%
Southampton -1 6 £24,500 +32.43% 1
City of London +50 5 £31,250 +11.60% 3
Leeds +22 5 £20,500 +13.88%
Leatherhead +18 5 £22,500 -
East Midlands -9 5 £20,500 +6.75% 2
Birmingham -26 5 £20,500 -18.00%
Fareham - 5 £22,000 -
Abingdon - 4 £35,000 -
Faringdon - 4 £35,000 -

Help Desk Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 26 August 2016, Help Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Analyst in the job title.

1 429 (66.72%) Windows
2 322 (50.08%) Active Directory
3 280 (43.55%) Microsoft
4 252 (39.19%) Windows 7
5 240 (37.33%) MS Office
6 165 (25.66%) MS Excel
7 143 (22.24%) ITIL
8 106 (16.49%) Windows XP
9 105 (16.33%) Windows Server
10 104 (16.17%) SLA
11 103 (16.02%) MS Exchange
12 80 (12.44%) Blackberry
13 79 (12.29%) TCP/IP
14 77 (11.98%) Microsoft Certification
15 71 (11.04%) Windows Server 2008
16 70 (10.89%) DNS
17 66 (10.26%) Citrix
18 63 (9.80%) Windows 8
18 63 (9.80%) iManage
19 57 (8.86%) Finance
20 56 (8.71%) Office 365
21 55 (8.55%) Degree
22 47 (7.31%) Firewall
23 45 (7.00%) SQL
23 45 (7.00%) iPhone
24 42 (6.53%) DHCP
25 40 (6.22%) LAN
26 39 (6.07%) WAN
26 39 (6.07%) Service Management
27 38 (5.91%) SharePoint

Help Desk Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 103 (16.02%) MS Exchange
2 38 (5.91%) SharePoint
3 33 (5.13%) Exchange Server 2010
4 25 (3.89%) Skype for Business
5 23 (3.58%) Exchange Server 2007
6 18 (2.80%) Blackberry Enterprise Server
7 16 (2.49%) Exchange Server 2003
8 10 (1.56%) Exchange Server 2013
9 8 (1.24%) IBM Notes
10 6 (0.93%) Exchange Server 2000
11 2 (0.31%) IIS
12 1 (0.16%) IBM Domino
Applications
1 240 (37.33%) MS Office
2 165 (25.66%) MS Excel
3 21 (3.27%) MS PowerPoint
4 4 (0.62%) MS Visio
5 3 (0.47%) Adobe Creative Suite
6 2 (0.31%) Photoshop
7 1 (0.16%) MS Project
Business Applications
1 7 (1.09%) Visualfiles
2 4 (0.62%) Eikon
3 3 (0.47%) SAP FI-GL
4 2 (0.31%) FLEXCUBE
5 1 (0.16%) Dynamics CRM
5 1 (0.16%) SAP Oil and Gas
Cloud Services
1 56 (8.71%) Office 365
2 8 (1.24%) Amazon AWS
3 7 (1.09%) Cloud Computing
3 7 (1.09%) Microsoft Azure
4 2 (0.31%) Mimecast
4 2 (0.31%) SaaS
5 1 (0.16%) Adobe Creative Cloud
Communications & Networking
1 79 (12.29%) TCP/IP
2 70 (10.89%) DNS
3 47 (7.31%) Firewall
4 42 (6.53%) DHCP
5 40 (6.22%) LAN
6 39 (6.07%) WAN
7 29 (4.51%) VoIP
8 21 (3.27%) VPN
9 14 (2.18%) SSL
10 11 (1.71%) Internet
11 8 (1.24%) Remote Desktop
12 7 (1.09%) IP Telephony
13 6 (0.93%) Wi-Fi
14 5 (0.78%) WebEx
15 4 (0.62%) BGP
15 4 (0.62%) Cisco ASA
15 4 (0.62%) FWSM
15 4 (0.62%) Intranet
15 4 (0.62%) Skype
15 4 (0.62%) Wireless
Database & Business Intelligence
1 13 (2.02%) SQL Server
2 6 (0.93%) SQL Server 2008
2 6 (0.93%) SQL Server 2012
3 5 (0.78%) SQL Server 2000
3 5 (0.78%) SQL Server 2005
4 2 (0.31%) MySQL
4 2 (0.31%) Oracle Database
5 1 (0.16%) Data Mining
5 1 (0.16%) Oracle Database 11g
Development Applications
1 2 (0.31%) JIRA
General
1 57 (8.86%) Finance
2 29 (4.51%) Legal
3 26 (4.04%) Law
4 17 (2.64%) Telecoms
5 13 (2.02%) Retail
6 12 (1.87%) Banking
7 10 (1.56%) Welsh Language
8 8 (1.24%) Marketing
9 6 (0.93%) German Language
9 6 (0.93%) Publishing
10 4 (0.62%) Automotive
10 4 (0.62%) Manufacturing
11 3 (0.47%) Financial Institution
11 3 (0.47%) General Ledger
11 3 (0.47%) International Banking
12 2 (0.31%) Billing
12 2 (0.31%) French Language
13 1 (0.16%) Back Office
13 1 (0.16%) Dutch Language
13 1 (0.16%) Electronics
Libraries, Frameworks & Software Standards
1 8 (1.24%) Web Services
2 2 (0.31%) .NET
2 2 (0.31%) EDI
3 1 (0.16%) COM
3 1 (0.16%) HTML
Miscellaneous
1 80 (12.44%) Blackberry
2 45 (7.00%) iPhone
3 29 (4.51%) Analytical Skills
4 15 (2.33%) Computer Science
5 14 (2.18%) iPad
6 12 (1.87%) Data Centre
7 11 (1.71%) Management Information System
7 11 (1.71%) Smartphone
8 7 (1.09%) EPoS
9 5 (0.78%) Fat Client
9 5 (0.78%) PDA
9 5 (0.78%) Replication
9 5 (0.78%) Thin Client
9 5 (0.78%) Video Conferencing
10 4 (0.62%) Driving Licence
10 4 (0.62%) Wiki
11 3 (0.47%) Handset
11 3 (0.47%) Hybrid Cloud
11 3 (0.47%) User Experience
12 2 (0.31%) BYOD
Operating Systems
1 429 (66.72%) Windows
2 252 (39.19%) Windows 7
3 106 (16.49%) Windows XP
4 105 (16.33%) Windows Server
5 71 (11.04%) Windows Server 2008
6 63 (9.80%) Windows 8
7 37 (5.75%) Windows Server 2003
8 30 (4.67%) Windows 10
8 30 (4.67%) Windows Server 2012
9 27 (4.20%) Mac OS X
10 22 (3.42%) Android
11 21 (3.27%) Linux
12 20 (3.11%) Windows Vista
13 17 (2.64%) Apple iOS
14 10 (1.56%) Windows Phone
15 6 (0.93%) Windows 2000 Server
16 5 (0.78%) Unix
17 2 (0.31%) Red Hat Enterprise Linux
18 1 (0.16%) BlackBerry OS
Processes & Methodologies
1 143 (22.24%) ITIL
2 39 (6.07%) Service Management
3 22 (3.42%) Incident Management
4 21 (3.27%) Problem Management
5 18 (2.80%) ITSM
6 17 (2.64%) Wealth Management
7 15 (2.33%) Service Delivery
8 13 (2.02%) CRM
9 12 (1.87%) Time Management
10 10 (1.56%) Network Monitoring
11 9 (1.40%) Change Management
11 9 (1.40%) ITIL V3
12 8 (1.24%) Continuous Improvement
12 8 (1.24%) ERP
12 8 (1.24%) Ticket Management
13 7 (1.09%) Kalman Filter
13 7 (1.09%) Mentoring
14 6 (0.93%) Asset Management
14 6 (0.93%) Mobile Device Management
14 6 (0.93%) Performance Monitoring
Programming Languages
1 45 (7.00%) SQL
2 12 (1.87%) C
3 3 (0.47%) Java
3 3 (0.47%) VB
4 2 (0.31%) C#
4 2 (0.31%) JavaScript
5 1 (0.16%) PL/SQL
5 1 (0.16%) PowerShell
Qualifications
1 77 (11.98%) Microsoft Certification
2 55 (8.55%) Degree
3 32 (4.98%) ITIL Certification
4 23 (3.58%) MCP
4 23 (3.58%) MCSE
5 19 (2.95%) MCSA
6 15 (2.33%) CCNA
6 15 (2.33%) Cisco Certification
7 13 (2.02%) MOS
8 12 (1.87%) Security Cleared
9 11 (1.71%) MCITP
10 10 (1.56%) MCDST
11 9 (1.40%) HND
12 8 (1.24%) ITIL Foundation Certificate
12 8 (1.24%) Network+ Certification
12 8 (1.24%) SC Cleared
13 5 (0.78%) A+ Certification
14 2 (0.31%) MCTS
15 1 (0.16%) HNC
15 1 (0.16%) Server+ Certification
Quality Assurance & Compliance
1 104 (16.17%) SLA
2 17 (2.64%) QA
3 3 (0.47%) ISO 9001
4 1 (0.16%) Data Quality
4 1 (0.16%) ISO/IEC 20000
4 1 (0.16%) ISO/IEC 27001
System Software
1 322 (50.08%) Active Directory
2 26 (4.04%) Hyper-V
2 26 (4.04%) VMware Infrastructure
3 21 (3.27%) XenApp
4 8 (1.24%) Terminal Services
5 7 (1.09%) XenDesktop
6 6 (0.93%) Citrix Presentation Server
7 4 (0.62%) Firmware
8 2 (0.31%) Terminal Server
8 2 (0.31%) Virtual Desktop
8 2 (0.31%) VMware ESXi
8 2 (0.31%) vSphere
9 1 (0.16%) Virtual Servers
Systems Management
1 20 (3.11%) Backup Exec
2 13 (2.02%) SCCM
3 6 (0.93%) Norton AntiVirus
4 5 (0.78%) DameWare
4 5 (0.78%) Nagios
4 5 (0.78%) Perfmon
5 3 (0.47%) Microsoft Intune
5 3 (0.47%) NetBackup
6 2 (0.31%) CA Spectrum
6 2 (0.31%) SCOM
6 2 (0.31%) WSUS
7 1 (0.16%) Casper Suite
7 1 (0.16%) HP Quality Center
Vendors
1 280 (43.55%) Microsoft
2 66 (10.26%) Citrix
3 63 (9.80%) iManage
4 36 (5.60%) VMware
5 27 (4.20%) Apple
6 26 (4.04%) Cisco
7 24 (3.73%) Symantec
8 19 (2.95%) Dell
9 18 (2.80%) HP
10 14 (2.18%) Remedy
10 14 (2.18%) SonicWALL
11 9 (1.40%) Adobe
12 8 (1.24%) Extreme Networks
12 8 (1.24%) Juniper
13 7 (1.09%) Avaya
13 7 (1.09%) CheckPoint
14 5 (0.78%) Lotus
14 5 (0.78%) SAP
14 5 (0.78%) ServiceNow
14 5 (0.78%) Splunk
Andover, Hampshire
CV Screen Ltd
Salary: to £27,000 + Benefits
Posted: 13 hours ago
West Sussex
Comtecs
Salary: £26000 - £30000 Per Annum +Bonus +Benefits
Posted: 11 hours ago
Bedfordshire
Greywood Associates Limited
Salary: £17000 - £23000 per annum + Benefits
Posted: Yesterday
Northamptonshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £25,000 per annum + BONUS + BENEFITS
Posted: 11 hours ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 11 hours ago
London
Information Technology Services
Salary: £23k - 27k per year
Posted: 3 days ago
London
Information Technology Services
Salary: £25k - 30k per year
Posted: 2 days ago
South West London
Bluetownonline
Salary: £22000 - £25000 per annum
Posted: Yesterday
Staines, Middlesex
Ashdown IT
Salary: £20000 - £24000 per annum + benefits
Posted: 3 days ago
City, London
Ashdown IT
Salary: £29000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 4 days ago
Wakefield, West Yorkshire
Davanti Solutions
Salary: Unspecified
Posted: 3 days ago
Southampton, Hampshire
Haybrook IT Resourcing Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 3 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: 16 hours ago
London
Information Technology Services
Salary: £30 - 35 per year
Posted: 3 days ago
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 6 days ago
Coventry
Ampersand Consulting
Salary: £17500 per annum + Benefits
Posted: 10 days ago
Gatwick
Ampersand Consulting
Salary: £22500 per annum + Benefits
Posted: 10 days ago
Sussex
Clearwater People Solutions Ltd
Posted: 15 days ago
Oxford
Hays West And Wales
Salary: £20000.00 - £26000.00 per annum + Benefits
Posted: 9 days ago
Coventry
Hays Specialist Recruitment Ltd
Posted: 19 days ago
City of London
Progressive Recruitment
Salary: competitive
Posted: 25 days ago
Nottinghamshire
Capita plc
Posted: 19 days ago