The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 596 640 584
Rank change year-on-year
+44 -56
Permanent jobs requiring a Help Desk Analyst 316 237 321
As % of all permanent IT jobs located in the UK 0.28% 0.22% 0.28%
As % of the Job Titles category 0.29% 0.23% 0.30%
Number of salaries quoted 278 222 298
Average salary £23,000 £21,125 £22,000
Average salary % change year-on-year
+8.87% -3.97%
90% offered a salary of more than £17,500 £16,500 £17,000
10% offered a salary of more than £30,000 £28,700 £30,000
UK excluding London average salary £21,250 £18,500 £19,500
% change year-on-year
+14.86% -5.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107888 101284 107679
As % of all permanent IT jobs located in the UK 94.54% 94.56% 95.26%
Number of salaries quoted 88197 84123 91717
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 23 October 2014 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 23 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +54 309 £22,750 +5.81% 29
London +17 110 £25,000 +4.16% 9
South East -16 69 £22,000 +8.16% 4
South West 0 29 £21,500 +6.58% 4
East of England -6 28 £22,500 +36.36% 3
North West -11 24 £22,500 +18.42% 3
East Midlands +15 22 £19,000 -12.64% 1
Buckinghamshire +19 21 £20,750 -5.68% 1
Milton Keynes +10 20 £20,750 -2.35%
Northamptonshire -13 18 £19,000 -9.52% 1
Northampton -17 18 £19,000 -18.71%
Hampshire -25 16 £21,125 +15.75%
City of London +5 15 £30,000 +1.69% 2
Surrey -7 15 £22,500 +9.75% 2
Somerset - 14 £23,000 -
Cambridgeshire - 14 £25,000 -
Bath - 14 £23,000 -
West Midlands -24 13 £20,000 +9.58% 2
Yorkshire -39 13 £21,000 +21.73% 3
Cheshire -2 12 £24,500 +28.94% 1
Manchester -1 11 £22,000 +9.05% 2
Peterborough - 11 £24,500 -
Croydon +8 10 £24,000 +23.07%
Hertfordshire -24 10 £19,750 +19.69% 2
Bristol - 9 £21,500 - 2
West Yorkshire -20 8 £20,500 +20.58% 1
Farnborough -4 7 £27,500 +37.50%
Brighton -15 7 £21,250 -5.55%
East Sussex -15 7 £21,250 -5.55%
Birmingham -14 6 £20,000 +15.94% 1

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 23 October 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 472 (72.17%) Windows
2 333 (50.92%) MS Office
3 323 (49.39%) Active Directory
4 290 (44.34%) Microsoft
5 237 (36.24%) Windows 7
6 233 (35.63%) MS Excel
7 200 (30.58%) Windows XP
8 191 (29.20%) ITIL
9 109 (16.67%) MS Exchange
10 97 (14.83%) Citrix
11 96 (14.68%) Law
12 94 (14.37%) Blackberry
13 93 (14.22%) SLA
14 88 (13.46%) Windows Server 2003
15 85 (13.00%) Legal
15 85 (13.00%) Windows Server 2008
16 77 (11.77%) TCP/IP
17 76 (11.62%) Finance
18 72 (11.01%) Degree
19 65 (9.94%) VMware
20 59 (9.02%) Microsoft Certification
21 46 (7.03%) Exchange Server 2010
22 43 (6.57%) Windows Vista
23 38 (5.81%) SQL
23 38 (5.81%) Exchange Server 2007
24 37 (5.66%) Windows 8
25 36 (5.50%) Service Management
26 35 (5.35%) MS PowerPoint
27 33 (5.05%) Incident Management
28 32 (4.89%) MCP

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 23 October 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 109 (16.67%) MS Exchange
2 46 (7.03%) Exchange Server 2010
3 38 (5.81%) Exchange Server 2007
4 31 (4.74%) WorkSite
5 30 (4.59%) Blackberry Enterprise Server
6 15 (2.29%) Exchange Server 2003
7 14 (2.14%) IBM Notes
8 10 (1.53%) SharePoint
9 7 (1.07%) Exchange Server 2000
10 6 (0.92%) Exchange Server 2013
10 6 (0.92%) IIS
11 3 (0.46%) Lync
12 1 (0.15%) CMS
Applications
1 333 (50.92%) MS Office
2 233 (35.63%) MS Excel
3 35 (5.35%) MS PowerPoint
4 3 (0.46%) Adobe Creative Suite
5 2 (0.31%) QuarkXPress
6 1 (0.15%) MS Visio
Business Applications
1 3 (0.46%) Dynamics CRM
2 2 (0.31%) assyst
Cloud Services
1 6 (0.92%) Google Apps
2 2 (0.31%) Office 365
3 1 (0.15%) Cloud Computing
Communications & Networking
1 77 (11.77%) TCP/IP
2 32 (4.89%) VPN
3 29 (4.43%) LAN
4 27 (4.13%) VoIP
5 26 (3.98%) WAN
5 26 (3.98%) DHCP
6 25 (3.82%) DNS
7 23 (3.52%) Firewall
8 13 (1.99%) Wireless
9 11 (1.68%) IP Telephony
9 11 (1.68%) SSL
10 9 (1.38%) Internet
11 4 (0.61%) HTTP
11 4 (0.61%) SAN
11 4 (0.61%) Wi-Fi
12 3 (0.46%) ADSL
12 3 (0.46%) Ethernet
13 2 (0.31%) Structured Cabling
13 2 (0.31%) PABX
13 2 (0.31%) Broadband
Database & Business Intelligence
1 29 (4.43%) SQL Server
2 5 (0.76%) Crystal Reports
3 4 (0.61%) SQL Server 2012
3 4 (0.61%) Data Warehouse
4 2 (0.31%) SQL Server 2008
5 1 (0.15%) MS Access
5 1 (0.15%) MySQL
Development Applications
1 4 (0.61%) Team Foundation Server
General
1 96 (14.68%) Law
2 85 (13.00%) Legal
3 76 (11.62%) Finance
4 27 (4.13%) Retail
5 23 (3.52%) Banking
6 10 (1.53%) Telecoms
7 8 (1.22%) Publishing
8 6 (0.92%) French Language
8 6 (0.92%) Spanish Language
8 6 (0.92%) Advertising
9 5 (0.76%) German Language
9 5 (0.76%) Marketing
10 4 (0.61%) Front Office
10 4 (0.61%) Italian Language
10 4 (0.61%) Welsh Language
11 3 (0.46%) Manufacturing
12 1 (0.15%) Games
12 1 (0.15%) Automotive
12 1 (0.15%) Investment Banking
12 1 (0.15%) Mandarin Language
Libraries, Frameworks & Software Standards
1 6 (0.92%) .NET
2 2 (0.31%) ASP.NET
2 2 (0.31%) HTML
3 1 (0.15%) COM
Miscellaneous
1 94 (14.37%) Blackberry
2 31 (4.74%) Analytical Skills
3 21 (3.21%) Computer Science
4 20 (3.06%) Mathematics
5 14 (2.14%) iPhone
6 12 (1.83%) EPoS
7 11 (1.68%) Video Conferencing
8 9 (1.38%) Management Information System
9 7 (1.07%) User Experience
10 6 (0.92%) AS400
11 4 (0.61%) Statistics
12 2 (0.31%) Data Structures
12 2 (0.31%) Hedge funds
12 2 (0.31%) Chip and PIN
12 2 (0.31%) Thin Client
12 2 (0.31%) Fat Client
12 2 (0.31%) iSeries
12 2 (0.31%) FMCG
12 2 (0.31%) PDA
12 2 (0.31%) Handset
Operating Systems
1 472 (72.17%) Windows
2 237 (36.24%) Windows 7
3 200 (30.58%) Windows XP
4 88 (13.46%) Windows Server 2003
5 85 (13.00%) Windows Server 2008
6 43 (6.57%) Windows Vista
7 37 (5.66%) Windows 8
8 20 (3.06%) Windows 2000 Server
9 18 (2.75%) Windows Server 2012
10 9 (1.38%) Mac OS
11 6 (0.92%) Linux
11 6 (0.92%) Android
12 5 (0.76%) Mac OS X
13 4 (0.61%) Windows 2000
14 2 (0.31%) UNIX
14 2 (0.31%) Windows Mobile
15 1 (0.15%) Apple iOS
Processes & Methodologies
1 191 (29.20%) ITIL
2 36 (5.50%) Service Management
3 33 (5.05%) Incident Management
4 21 (3.21%) Disaster Recovery
5 18 (2.75%) Document Management
6 17 (2.60%) Service Delivery
7 16 (2.45%) CRM
8 15 (2.29%) ITSM
9 11 (1.68%) Problem Management
10 9 (1.38%) Asset Management
10 9 (1.38%) Software Distribution
11 7 (1.07%) Business Continuity
11 7 (1.07%) Workflow
11 7 (1.07%) ERP
12 6 (0.92%) Mentoring
12 6 (0.92%) Continuous Improvement
12 6 (0.92%) Benchmarking
12 6 (0.92%) Change Management
13 5 (0.76%) Data Protection
13 5 (0.76%) E-Commerce
Programming Languages
1 38 (5.81%) SQL
2 17 (2.60%) C
3 2 (0.31%) VBA
4 1 (0.15%) PHP
4 1 (0.15%) RPG
4 1 (0.15%) VB.NET
Qualifications
1 72 (11.01%) Degree
2 59 (9.02%) Microsoft Certification
3 32 (4.89%) MCP
3 32 (4.89%) ITIL Foundation Certificate
4 24 (3.67%) A+ Certification
4 24 (3.67%) Security Cleared
5 19 (2.91%) SC Cleared
5 19 (2.91%) MCSE
6 17 (2.60%) MCITP
6 17 (2.60%) ITIL Certification
7 13 (1.99%) CCNA
7 13 (1.99%) Cisco Certification
8 10 (1.53%) MCSA
9 7 (1.07%) Network+ Certification
9 7 (1.07%) MOS
9 7 (1.07%) MCDST
9 7 (1.07%) MCTS
10 5 (0.76%) HND
11 2 (0.31%) HNC
11 2 (0.31%) DV Cleared
Quality Assurance & Compliance
1 93 (14.22%) SLA
2 3 (0.46%) Sarbanes-Oxley
3 1 (0.15%) QA
System Software
1 323 (49.39%) Active Directory
2 30 (4.59%) VMware Infrastructure
3 22 (3.36%) Hyper-V
4 5 (0.76%) XenApp
4 5 (0.76%) vSphere
5 3 (0.46%) MetaFrame
5 3 (0.46%) Terminal Services
6 2 (0.31%) VMware ESXi
Systems Management
1 15 (2.29%) Backup Exec
2 12 (1.83%) SCCM
3 8 (1.22%) Systems Management Server (SMS)
4 4 (0.61%) SCOM
5 1 (0.15%) NetBackup
5 1 (0.15%) Symantec Endpoint Protection
5 1 (0.15%) SCDPM
5 1 (0.15%) SCSM
Vendors
1 290 (44.34%) Microsoft
2 97 (14.83%) Citrix
3 65 (9.94%) VMware
4 26 (3.98%) Apple
5 23 (3.52%) Cisco
6 18 (2.75%) HP
6 18 (2.75%) Symantec
7 17 (2.60%) Dell
8 14 (2.14%) Lotus
9 11 (1.68%) SonicWALL
9 11 (1.68%) Altiris
10 10 (1.53%) SAP
10 10 (1.53%) LANDesk
11 9 (1.38%) ServiceNow
12 8 (1.22%) Remedy
13 7 (1.07%) McAfee
14 6 (0.92%) Interwoven
14 6 (0.92%) Google
15 5 (0.76%) Mitel
16 4 (0.61%) Avaya
London
Information Technology Services
Salary: £35k - 38k per year
Posted: 17 hours ago
Stockport, Cheshire
Robert Walters
Salary: £18000 - £25000 per annum
Posted: 19 hours ago
Gloucestershire
Ashdown IT
Salary: £23000 per annum + pension and 22 days holiday
Posted: Yesterday
Gloucestershire
Ashdown IT
Salary: £27000 per annum + pension, 22 days holiday
Posted: Yesterday
East Riding
Applause IT Innovation
Salary: £17000 - £19000 per annum + Pension
Posted: Yesterday
Huddersfield, West Yorkshire
Quindell Resourcing
Salary: From £18,000 to £20,500 per annum upto £20500 plus bens
Posted: Yesterday
Surrey
Capita - ITIN
Salary: £20000 - £26000 per annum + Benefits
Posted: Yesterday
Buckingham, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + excellent benefits
Posted: 2 days ago
Bristol, Avon
Information Technology Services
Salary: £20k - 23k per year + Benefits
Posted: 2 days ago
Harrogate, North Yorkshire
Mortimer Spinks
Salary: £15000 - £18000 per annum
Posted: 2 days ago
London
Information Technology Services
Salary: £32k - 37k per year
Posted: 3 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 3 days ago
Birmingham, West Midlands (County)
Searchability.co.uk
Salary: £16000 - £22000 per annum + Benefits
Posted: 5 days ago
Central London / West End
@ITS
Salary: From £20,000 to £28,000 per annum + Benefits
Posted: 6 days ago
Chessington, Surrey
Coal IT Services
Salary: From £20,000 to £22,000 per annum + Bonus & Excellent Benefits Package
Posted: 6 days ago
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 6 days ago
Northamptonshire
Global Technology Solutions Ltd
Salary: £18000 - £20000 per annum
Posted: 6 days ago
Alderley Edge, Cheshire
Pets at Home
Salary: Competitive
Posted: 12 days ago
North West London
Allied Worldwide
Salary: Unspecified
Posted: 12 days ago
City of London
Hays IT - Uk Posting account
Salary: £24000.00 - £29000.00 per annum
Posted: 13 days ago