The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Help Desk Analyst
Rank 641 593 655
Rank change year-on-year
-48 +62
Permanent jobs requiring a Help Desk Analyst 307 371 291
As % of all permanent IT jobs located in the UK 0.30% 0.35% 0.28%
As % of the Job Titles category 0.32% 0.36% 0.29%
Number of salaries quoted 293 337 272
Average salary £23,000 £22,500 £21,500
Average salary % change year-on-year
+2.22% +4.65%
90% offered a salary of more than £18,500 £18,000 £17,500
10% offered a salary of more than £28,500 £31,500 £32,500
UK excluding London average salary £21,000 £21,500 £20,500
% change year-on-year
-2.32% +4.87%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97363 102681 101319
As % of all permanent IT jobs located in the UK 96.13% 96.46% 96.26%
Number of salaries quoted 81714 85063 81425
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 10 February 2016 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -40 293 £23,000 +2.22% 27
London -10 126 £24,500 -5.76% 9
South East +14 68 £21,500 - 8
East of England -18 26 £20,000 -6.97% 7
North West +26 22 £20,000 +2.56% 1
Surrey -8 21 £24,500 +13.29% 1
Croydon -5 20 £24,000 -
East Sussex +24 19 £18,500 -9.75% 2
West Midlands -18 16 £20,000 - 2
Hertfordshire -2 14 £19,000 +7.04% 2
Yorkshire -3 14 £20,000 -2.43%
East Midlands +7 13 £21,000 -1.17%
City of London +40 10 £28,500 +32.55% 4
Manchester +18 10 £20,000 +2.56% 1
Northamptonshire +7 10 £21,000 -14.28%
Hastings -1 10 £18,500 -17.77% 1
South Yorkshire +15 9 £20,000 -
Sheffield +14 9 £20,000 -
Brighton +5 9 £21,000 +2.43%
Oxfordshire - 8 £22,500 - 3
Berkshire -4 7 £21,500 -10.41% 1
Birmingham -9 6 £22,000 +10.00% 1
Coulsdon - 6 £24,500 -
Liverpool - 6 £30,000 -
Merseyside - 6 £30,000 -
Cheshire +22 5 £17,625 -17.54%
South Wales +11 5 £19,500 -
Wales +9 5 £19,500 -
Scotland +6 5 £23,750 -5.00% 2
Kent +1 5 £22,500 -10.00% 1

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 10 February 2016, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 427 (65.69%) Windows
2 313 (48.15%) Microsoft
3 291 (44.77%) Active Directory
4 231 (35.54%) Windows 7
5 202 (31.08%) MS Office
6 176 (27.08%) MS Excel
7 145 (22.31%) ITIL
8 119 (18.31%) Windows Server
9 99 (15.23%) MS Exchange
10 89 (13.69%) Citrix
11 86 (13.23%) Windows XP
12 82 (12.62%) Microsoft Certification
13 81 (12.46%) Windows Server 2008
14 78 (12.00%) Law
14 78 (12.00%) SLA
15 75 (11.54%) TCP/IP
15 75 (11.54%) Windows Server 2003
16 70 (10.77%) Windows 8
17 65 (10.00%) Office 365
18 62 (9.54%) iManage
19 60 (9.23%) SQL
20 59 (9.08%) Analytical Skills
21 57 (8.77%) Service Management
22 51 (7.85%) SQL Server
22 51 (7.85%) VMware
22 51 (7.85%) Degree
23 48 (7.38%) Finance
24 41 (6.31%) Legal
25 40 (6.15%) Blackberry
26 38 (5.85%) Apple

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 10 February 2016, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 99 (15.23%) MS Exchange
2 22 (3.38%) Blackberry Enterprise Server
3 19 (2.92%) Exchange Server 2010
4 14 (2.15%) Exchange Server 2000
5 13 (2.00%) SharePoint
6 12 (1.85%) Exchange Server 2007
6 12 (1.85%) IIS
7 8 (1.23%) CMS
7 8 (1.23%) Skype for Business
8 7 (1.08%) Exchange Server 2003
9 6 (0.92%) Exchange Server 2013
9 6 (0.92%) IBM Notes
10 3 (0.46%) SAS
10 3 (0.46%) SharePoint 2010
Applications
1 202 (31.08%) MS Office
2 176 (27.08%) MS Excel
3 12 (1.85%) MS PowerPoint
4 6 (0.92%) Spreadsheet
5 2 (0.31%) MS Visio
6 1 (0.15%) MS Project
Business Applications
1 8 (1.23%) Visualfiles
2 5 (0.77%) Dynamics CRM
2 5 (0.77%) SAP Oil and Gas
3 1 (0.15%) assyst
3 1 (0.15%) Dynamics NAV
3 1 (0.15%) Magento
3 1 (0.15%) Remedy ITSM
3 1 (0.15%) Sage 200
Cloud Services
1 65 (10.00%) Office 365
2 3 (0.46%) Dropbox
3 2 (0.31%) Google Apps
3 2 (0.31%) SaaS
Communications & Networking
1 75 (11.54%) TCP/IP
2 38 (5.85%) DNS
3 34 (5.23%) LAN
4 33 (5.08%) WAN
5 28 (4.31%) Firewall
6 24 (3.69%) VPN
7 21 (3.23%) VoIP
8 17 (2.62%) DHCP
9 15 (2.31%) Internet
10 13 (2.00%) Wireless
11 11 (1.69%) Remote Desktop
12 10 (1.54%) IP Telephony
13 9 (1.38%) Extranet
14 8 (1.23%) Asterisk PBX
14 8 (1.23%) HTTPS
15 6 (0.92%) SNMP
15 6 (0.92%) Unified Communications
16 5 (0.77%) ADSL
17 4 (0.62%) Broadband
17 4 (0.62%) Intranet
Database & Business Intelligence
1 51 (7.85%) SQL Server
2 3 (0.46%) SQL Server 2008
2 3 (0.46%) SQL Server Integration Services
3 2 (0.31%) SQL Server 2005
4 1 (0.15%) Oracle Database
4 1 (0.15%) Oracle Reports
4 1 (0.15%) Relational Database
4 1 (0.15%) SQL Server 2000
4 1 (0.15%) SQL Server 2014
Development Applications
1 2 (0.31%) JIRA
General
1 78 (12.00%) Law
2 48 (7.38%) Finance
3 41 (6.31%) Legal
4 22 (3.38%) Retail
5 17 (2.62%) Welsh Language
6 15 (2.31%) Banking
7 12 (1.85%) Telecoms
8 11 (1.69%) Electronics
8 11 (1.69%) Manufacturing
9 7 (1.08%) Marketing
10 6 (0.92%) Billing
11 5 (0.77%) Advertising
11 5 (0.77%) German Language
12 3 (0.46%) Automotive
12 3 (0.46%) Pharmaceutical
13 2 (0.31%) Financial Institution
13 2 (0.31%) French Language
14 1 (0.15%) Aerospace
14 1 (0.15%) Back Office
14 1 (0.15%) Polish Language
Libraries, Frameworks & Software Standards
1 9 (1.38%) X-Windows
2 7 (1.08%) .NET
2 7 (1.08%) ASP.NET
2 7 (1.08%) jQuery
3 3 (0.46%) COM
4 1 (0.15%) CSS
4 1 (0.15%) HTML
4 1 (0.15%) Web Services
Miscellaneous
1 59 (9.08%) Analytical Skills
2 40 (6.15%) Blackberry
3 34 (5.23%) Driving Licence
4 26 (4.00%) Management Information System
5 20 (3.08%) Computer Science
6 16 (2.46%) Video Conferencing
7 14 (2.15%) iPhone
8 9 (1.38%) EPoS
9 5 (0.77%) Data Structures
9 5 (0.77%) Mathematics
9 5 (0.77%) User Experience
9 5 (0.77%) Visualisation
10 4 (0.62%) Fat Client
10 4 (0.62%) Thin Client
11 3 (0.46%) CMDB
11 3 (0.46%) iPad
11 3 (0.46%) Mobile App
11 3 (0.46%) Smartphone
11 3 (0.46%) Statistics
12 2 (0.31%) Data Centre
Operating Systems
1 427 (65.69%) Windows
2 231 (35.54%) Windows 7
3 119 (18.31%) Windows Server
4 86 (13.23%) Windows XP
5 81 (12.46%) Windows Server 2008
6 75 (11.54%) Windows Server 2003
7 70 (10.77%) Windows 8
8 37 (5.69%) Windows Server 2012
9 25 (3.85%) Android
10 24 (3.69%) Windows 10
11 22 (3.38%) Apple iOS
12 16 (2.46%) Linux
13 14 (2.15%) Windows 2000 Server
14 13 (2.00%) Mac OS X
15 9 (1.38%) Windows Vista
16 6 (0.92%) Unix
16 6 (0.92%) Windows Phone
17 4 (0.62%) Windows 2000
18 3 (0.46%) Mac OS
Processes & Methodologies
1 145 (22.31%) ITIL
2 57 (8.77%) Service Management
3 37 (5.69%) ITSM
4 32 (4.92%) Incident Management
5 30 (4.62%) CRM
6 28 (4.31%) Problem Management
7 24 (3.69%) Service Delivery
8 19 (2.92%) Time Management
9 14 (2.15%) Business Continuity
9 14 (2.15%) Business Intelligence
9 14 (2.15%) Validation
10 13 (2.00%) Disaster Recovery
11 12 (1.85%) Mentoring
12 10 (1.54%) Project Management
13 9 (1.38%) Coaching
13 9 (1.38%) Root Cause Analysis
14 8 (1.23%) ERP
14 8 (1.23%) Information Security
14 8 (1.23%) Ticket Management
15 7 (1.08%) MVC
Programming Languages
1 60 (9.23%) SQL
2 31 (4.77%) C
3 7 (1.08%) C#
4 6 (0.92%) PowerShell
4 6 (0.92%) T-SQL
4 6 (0.92%) VB
5 4 (0.62%) PL/SQL
6 2 (0.31%) VBA
7 1 (0.15%) JavaScript
Qualifications
1 82 (12.62%) Microsoft Certification
2 51 (7.85%) Degree
3 32 (4.92%) Security Cleared
4 31 (4.77%) MCP
5 27 (4.15%) ITIL Certification
6 25 (3.85%) SC Cleared
7 21 (3.23%) MCSE
8 17 (2.62%) MCSA
9 16 (2.46%) CCNA
9 16 (2.46%) Cisco Certification
9 16 (2.46%) ITIL Foundation Certificate
10 14 (2.15%) MCITP
11 12 (1.85%) MCTS
12 11 (1.69%) A+ Certification
13 9 (1.38%) MOS
14 5 (0.77%) HND
15 4 (0.62%) Network+ Certification
16 1 (0.15%) BC Cleared
16 1 (0.15%) HNC
16 1 (0.15%) MCDST
Quality Assurance & Compliance
1 78 (12.00%) SLA
2 1 (0.15%) ISO 9001
2 1 (0.15%) QA
System Software
1 291 (44.77%) Active Directory
2 35 (5.38%) VMware Infrastructure
3 14 (2.15%) Hyper-V
4 13 (2.00%) Terminal Services
5 8 (1.23%) XenApp
6 5 (0.77%) ISA Server
7 4 (0.62%) vSphere
8 3 (0.46%) XenServer
9 2 (0.31%) Firmware
10 1 (0.15%) Terminal Server
Systems Management
1 8 (1.23%) SCCM
2 3 (0.46%) SCOM
3 1 (0.15%) AirWatch
3 1 (0.15%) McAfee ePO
3 1 (0.15%) Microsoft Data Protection Manager
3 1 (0.15%) Nagios
3 1 (0.15%) Norton AntiVirus
Vendors
1 313 (48.15%) Microsoft
2 89 (13.69%) Citrix
3 62 (9.54%) iManage
4 51 (7.85%) VMware
5 38 (5.85%) Apple
6 24 (3.69%) Cisco
7 10 (1.54%) HP
8 9 (1.38%) Oracle
8 9 (1.38%) Remedy
9 8 (1.23%) Dell
10 6 (0.92%) Google
10 6 (0.92%) Lotus
10 6 (0.92%) Mitel
10 6 (0.92%) Red Hat
10 6 (0.92%) Sage
10 6 (0.92%) ServiceNow
10 6 (0.92%) Symantec
11 5 (0.77%) Adobe
11 5 (0.77%) CheckPoint
11 5 (0.77%) SAP
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Posted: 10 hours ago
Bedford
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Posted: Yesterday
Oxfordshire
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Salary: Competitive Salary + Career Progression + Benefits
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Salary: £18000.00 - £22000.00 per annum + Bonus and Training
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Salary: £27000 - £33000 per annum
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City, London
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Salary: £25000 - £35000 per annum
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East Sussex
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Salary: £21000 Per Annum
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Hastings, East Sussex
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Salary: £15000 - £22000 Per Annum
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Bedford, Bedfordshire
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Salary: £18000.00 - £24000.00 per annum + Bonus, Bens
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Salary: £35,000 per annum
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Haybrook IT Resourcing Ltd
Salary: Up to £27,000 per annum + Training + Career progression
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