The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 647 650 652
Rank change year-on-year
+3 +2
Permanent jobs requiring a Help Desk Analyst 255 297 253
As % of all permanent IT jobs located in the UK 0.23% 0.25% 0.23%
As % of the Job Titles category 0.24% 0.26% 0.24%
Number of salaries quoted 228 274 230
Average salary £22,000 £22,000 £22,000
90% offered a salary of more than £18,000 £16,000 £17,008
10% offered a salary of more than £31,000 £32,500 £29,440
UK excluding London average salary £21,000 £20,000 £21,000
% change year-on-year
+5.00% -4.76%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104967 112334 104688
As % of all permanent IT jobs located in the UK 94.64% 94.60% 94.75%
Number of salaries quoted 85785 91103 87039
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 27 April 2015 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 253 £22,000 - 27
London +2 87 £26,500 -1.85% 4
South East +26 77 £21,750 -1.13% 5
Surrey +33 34 £21,750 +8.75%
Kent +34 24 £20,000 +14.28%
East of England +2 24 £22,000 +37.50% 3
City of London +16 21 £29,250 +30.00% 1
East Midlands +29 19 £20,000 +5.26%
Yorkshire +24 18 £19,000 -11.62% 3
Northamptonshire - 16 £20,250 -
Hertfordshire -21 15 £21,000 +27.27% 1
West Yorkshire +5 13 £20,000 - 2
South West -30 13 £18,000 -21.73% 3
Bedfordshire +31 12 £22,000 +37.50%
Egham - 12 £28,000 -
Northampton - 11 £20,500 -
North West -6 9 £19,500 -4.87% 7
Redhill - 8 £21,750 -
Guildford +14 7 £25,500 +41.66%
Reigate +4 7 £21,750 -20.90%
Bristol 0 7 - - 2
West Sussex +9 6 £21,000 -
West Midlands -28 6 £18,250 -3.94% 2
Leeds +8 5 £20,000 -
Reading +1 5 £18,500 -23.86%
Berkshire -9 5 £18,500 -22.91%
Hemel Hempstead - 5 £21,000 - 1
Woking +11 4 £22,250 +30.88%
South Yorkshire +1 4 £18,500 -13.95% 1
Huddersfield -2 4 £20,000 -11.11%

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 27 April 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 395 (72.34%) Windows
2 240 (43.96%) MS Office
3 229 (41.94%) Microsoft
3 229 (41.94%) Active Directory
4 213 (39.01%) Windows 7
5 201 (36.81%) MS Excel
6 151 (27.66%) ITIL
7 136 (24.91%) Windows XP
8 95 (17.40%) SLA
9 92 (16.85%) Citrix
10 88 (16.12%) Windows 8
11 87 (15.93%) Windows Server 2008
12 74 (13.55%) MS Exchange
13 70 (12.82%) Law
14 67 (12.27%) TCP/IP
15 65 (11.90%) Blackberry
16 63 (11.54%) Windows Server 2003
16 63 (11.54%) Finance
17 55 (10.07%) VMware
18 53 (9.71%) Degree
19 50 (9.16%) Legal
20 48 (8.79%) WAN
21 47 (8.61%) LAN
22 45 (8.24%) Firewall
23 44 (8.06%) DNS
24 42 (7.69%) Microsoft Certification
25 41 (7.51%) HP
26 40 (7.33%) VMware Infrastructure
27 38 (6.96%) Windows Server 2012
28 36 (6.59%) SQL

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 27 April 2015, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 74 (13.55%) MS Exchange
2 32 (5.86%) WorkSite
3 29 (5.31%) Exchange Server 2010
4 28 (5.13%) Exchange Server 2007
5 24 (4.40%) Exchange Server 2003
6 20 (3.66%) Blackberry Enterprise Server
7 14 (2.56%) SharePoint
8 9 (1.65%) Exchange Server 2000
8 9 (1.65%) IBM Notes
9 8 (1.47%) IIS
10 3 (0.55%) Exchange Server 2013
10 3 (0.55%) Lync
11 1 (0.18%) Moodle
Applications
1 240 (43.96%) MS Office
2 201 (36.81%) MS Excel
3 34 (6.23%) MS PowerPoint
4 2 (0.37%) MS Visio
Business Applications
1 1 (0.18%) Remedy ITSM
Cloud Services
1 13 (2.38%) Office 365
2 3 (0.55%) IaaS
2 3 (0.55%) Cloud Computing
2 3 (0.55%) SaaS
2 3 (0.55%) PaaS
2 3 (0.55%) Google Apps
3 1 (0.18%) Mimecast
Communications & Networking
1 67 (12.27%) TCP/IP
2 48 (8.79%) WAN
3 47 (8.61%) LAN
4 45 (8.24%) Firewall
5 44 (8.06%) DNS
6 24 (4.40%) VPN
7 23 (4.21%) Internet
8 17 (3.11%) SSL
9 15 (2.75%) DHCP
10 12 (2.20%) SAN
11 10 (1.83%) VoIP
12 9 (1.65%) Wi-Fi
13 4 (0.73%) IP Telephony
13 4 (0.73%) VLAN
13 4 (0.73%) PBX
14 3 (0.55%) Wireless
14 3 (0.55%) ADSL
15 2 (0.37%) Network Security
15 2 (0.37%) Ethernet
16 1 (0.18%) SNMP
Database & Business Intelligence
1 25 (4.58%) SQL Server
2 3 (0.55%) SQL Server 2012
3 1 (0.18%) FileMaker
3 1 (0.18%) SQL Server Reporting Services
General
1 70 (12.82%) Law
2 63 (11.54%) Finance
3 50 (9.16%) Legal
4 22 (4.03%) Banking
5 19 (3.48%) Telecoms
6 12 (2.20%) Retail
7 10 (1.83%) Electronics
8 7 (1.28%) Marketing
8 7 (1.28%) Welsh Language
9 5 (0.92%) International Banking
9 5 (0.92%) Advertising
10 3 (0.55%) Publishing
10 3 (0.55%) Games
10 3 (0.55%) Front Office
10 3 (0.55%) Investment Banking
11 2 (0.37%) Financial Institution
12 1 (0.18%) Manufacturing
12 1 (0.18%) Multimedia
12 1 (0.18%) French Language
12 1 (0.18%) German Language
Libraries, Frameworks & Software Standards
1 2 (0.37%) HTML
2 1 (0.18%) CSS
Miscellaneous
1 65 (11.90%) Blackberry
2 33 (6.04%) Analytical Skills
3 13 (2.38%) Management Information System
4 12 (2.20%) iPhone
5 10 (1.83%) Video Conferencing
5 10 (1.83%) 3D Printing
5 10 (1.83%) Computer Science
6 6 (1.10%) Mobile Computing
7 5 (0.92%) Data Structures
7 5 (0.92%) Statistics
8 4 (0.73%) EPoS
8 4 (0.73%) BYOD
8 4 (0.73%) iPad
8 4 (0.73%) Hedge funds
9 3 (0.55%) Open Source
9 3 (0.55%) New Media
9 3 (0.55%) Handset
9 3 (0.55%) IVR
9 3 (0.55%) Mathematics
10 2 (0.37%) Thin Client
Operating Systems
1 395 (72.34%) Windows
2 213 (39.01%) Windows 7
3 136 (24.91%) Windows XP
4 88 (16.12%) Windows 8
5 87 (15.93%) Windows Server 2008
6 63 (11.54%) Windows Server 2003
7 38 (6.96%) Windows Server 2012
8 34 (6.23%) Windows Vista
9 11 (2.01%) Mac OS X
9 11 (2.01%) UNIX
10 9 (1.65%) Windows 2000 Server
11 8 (1.47%) Android
12 7 (1.28%) Linux
13 6 (1.10%) Windows 2000
13 6 (1.10%) Windows Phone
14 4 (0.73%) Apple iOS
15 3 (0.55%) AIX
16 1 (0.18%) zOS
16 1 (0.18%) Mac OS X Server
16 1 (0.18%) Mac OS
Processes & Methodologies
1 151 (27.66%) ITIL
2 35 (6.41%) Incident Management
3 31 (5.68%) Service Management
4 25 (4.58%) Document Management
5 19 (3.48%) Service Delivery
6 14 (2.56%) Problem Management
7 12 (2.20%) ITSM
8 9 (1.65%) CRM
8 9 (1.65%) Line Management
9 7 (1.28%) Configuration Management
9 7 (1.28%) Business Continuity
9 7 (1.28%) Time Management
10 6 (1.10%) Root Cause Analysis
11 5 (0.92%) Business Analysis
11 5 (0.92%) E-Commerce
12 4 (0.73%) Migration
12 4 (0.73%) QMS
13 3 (0.55%) Data Protection
13 3 (0.55%) System Testing
13 3 (0.55%) Online Marketing
Programming Languages
1 36 (6.59%) SQL
2 12 (2.20%) C
3 5 (0.92%) PowerShell
4 1 (0.18%) VBScript
Qualifications
1 53 (9.71%) Degree
2 42 (7.69%) Microsoft Certification
3 33 (6.04%) MCP
4 26 (4.76%) MCSE
5 23 (4.21%) ITIL Foundation Certificate
6 17 (3.11%) Security Cleared
6 17 (3.11%) Cisco Certification
7 16 (2.93%) MCITP
7 16 (2.93%) CCNA
8 14 (2.56%) ITIL Certification
9 13 (2.38%) SC Cleared
10 11 (2.01%) HND
10 11 (2.01%) A+ Certification
11 8 (1.47%) MOS
12 6 (1.10%) DV Cleared
13 5 (0.92%) MCSA
13 5 (0.92%) HNC
14 3 (0.55%) MCTS
15 1 (0.18%) Network+ Certification
15 1 (0.18%) CCENT
Quality Assurance & Compliance
1 95 (17.40%) SLA
2 6 (1.10%) ISO 9001
3 1 (0.18%) QA
System Software
1 229 (41.94%) Active Directory
2 40 (7.33%) VMware Infrastructure
3 33 (6.04%) Hyper-V
4 15 (2.75%) XenApp
5 8 (1.47%) vSphere
6 6 (1.10%) VMware ESXi
7 5 (0.92%) Terminal Services
8 3 (0.55%) Terminal Server
9 1 (0.18%) MetaFrame
Systems Management
1 16 (2.93%) Backup Exec
2 6 (1.10%) SCCM
3 5 (0.92%) Tivoli
4 3 (0.55%) SCSM
5 2 (0.37%) McAfee ePO
5 2 (0.37%) ITRS Geneos
6 1 (0.18%) Tivoli Storage Manager
6 1 (0.18%) Norton AntiVirus
6 1 (0.18%) SCOM
Vendors
1 229 (41.94%) Microsoft
2 92 (16.85%) Citrix
3 55 (10.07%) VMware
4 41 (7.51%) HP
5 25 (4.58%) Cisco
6 20 (3.66%) Apple
7 18 (3.30%) Dell
8 17 (3.11%) Symantec
9 14 (2.56%) SonicWALL
10 11 (2.01%) Altiris
11 10 (1.83%) Adobe
11 10 (1.83%) Mitel
12 9 (1.65%) Lotus
13 8 (1.47%) ServiceNow
13 8 (1.47%) Bloomberg
14 7 (1.28%) Meridio
14 7 (1.28%) Hummingbird
14 7 (1.28%) OpenText
15 6 (1.10%) Reuters
15 6 (1.10%) Remedy
London
Mortimer Spinks
Salary: £30000 per annum + excellent package plus bonus
Posted: 8 hours ago
Wakefield, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £16000.00 - £18000.00 per annum
Posted: 13 hours ago
Warrington, Cheshire
Mortimer Spinks
Salary: £16500 - £21000 per annum
Posted: 17 hours ago
Chester, Cheshire
Greywood Associates Limited
Salary: £20000 - £23000 per annum + bens
Posted: 18 hours ago
Hemel Hempstead, Hertfordshire
Green Thompson Consulting
Salary: From £18,000 to £24,000 per annum
Posted: 3 days ago
Hampshire
Ashdown IT
Salary: £25000 per annum + pension, 25 days holiday
Posted: 3 days ago
Essex
Ashdown IT
Salary: £25000 per annum
Posted: 3 days ago
Oldham, Lancashire
Next Move IT
Salary: £15000 - £19000 per annum + Pension, Private Health
Posted: 3 days ago
Wembley, Middlesex
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Cambridgeshire
Ashdown IT
Salary: £20000 - £24000 per annum
Posted: 4 days ago
Forest Row, East Sussex
Vadis People
Salary: £22000 - £25000 per annum
Posted: 5 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £23000 per annum + Excellent Benefits
Posted: 5 days ago
Bournemouth, Dorset
Talent International
Salary: £0.00 - £18000 per annum + benefits
Posted: 5 days ago
Bristol, Avon
Information Technology Services
Salary: £22k - 24k per year + £1,500 training allowance
Posted: 5 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £19,000 per annum
Posted: 6 days ago
Chester, Cheshire
Hudson IT
Salary: £18000 - £23000 per annum
Posted: 6 days ago
West Yorkshire
Davanti Solutions
Salary: From £15,000 to £15,000 per annum
Posted: 6 days ago
City, London
Ashdown IT
Salary: £25000 per annum + Pension, Healthcare, Gym, Bonus
Posted: 6 days ago
Bolton
Hays IT - Uk Posting account
Salary: £15000.00 - £18000.00 per annum + benefits
Posted: 7 days ago
Sheffield
Capita - ITIN
Salary: £17000 - £18000 per annum + benefits
Posted: 10 days ago