The first table below looks at the demand for the Help Desk Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 584 646 628
Rank change year-on-year
+62 -18
Permanent jobs requiring a Help Desk Analyst 341 234 284
As % of all permanent IT jobs located in the UK 0.29% 0.22% 0.24%
As % of the Job Titles category 0.31% 0.23% 0.25%
Number of salaries quoted 322 216 265
Average salary £22,500 £20,500 £22,500
Average salary % change year-on-year
+9.75% -8.88%
90% offered a salary of more than £17,000 £16,500 £17,000
10% offered a salary of more than £28,500 £25,500 £30,000
UK excluding London average salary £20,250 £19,000 £21,000
% change year-on-year
+6.57% -9.52%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110640 102566 112158
As % of all permanent IT jobs located in the UK 94.41% 94.27% 95.10%
Number of salaries quoted 90375 84963 96161
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Help Desk Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the UK

Help Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst within the UK.

Help Desk Analyst Salary Trend in the UK

Help Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Analyst over the 3 months to 25 July 2014 within the UK.

Help Desk Analyst Salary Histogram in the UK

Help Desk Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the UK over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +56 331 £22,500 +9.75% 28
London -23 99 £25,338 +12.61% 14
South East +4 88 £22,000 +15.78% 7
East of England +10 46 £17,000 -15.00% 1
Hertfordshire +16 31 £16,500 +1.53% 1
South West +9 31 £24,000 +23.07% 2
Surrey +7 24 £22,500 +15.38%
East Midlands +11 23 £20,000 -4.76%
East Sussex - 23 £24,000 - 2
City of London -5 21 £27,500 +13.40% 2
North West +4 18 £18,500 +8.82% 1
Hampshire -3 17 £20,500 +13.88% 2
Brighton - 17 £24,000 - 1
Bath -15 14 £24,000 +23.07% 1
Somerset -18 14 £24,000 +23.07% 1
West Midlands +2 13 £19,000 +6.29% 1
Northamptonshire 0 11 £23,000 -4.16%
Cheshire 0 11 £18,500 +8.82% 1
Berkshire +2 9 £22,000 +12.82% 1
Kent -4 9 £20,000 -20.00%
Essex +6 8 £20,000 +6.66%
Bedfordshire -1 8 £16,000 -
Northampton -17 8 £23,000 -4.16%
Yorkshire -42 8 £17,500 -2.77% 1
Nottinghamshire - 8 £20,000 -
Nottingham - 8 £20,000 -
Watford - 8 £22,500 -
Brentwood - 8 £20,000 -
Bristol +5 7 £24,250 +3.19%
Gloucestershire +5 7 £23,500 -

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 25 July 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 452 (70.51%) Windows
2 348 (54.29%) Active Directory
3 321 (50.08%) MS Office
4 237 (36.97%) Microsoft
5 231 (36.04%) MS Excel
6 204 (31.83%) Windows XP
7 199 (31.05%) Windows 7
8 181 (28.24%) ITIL
9 112 (17.47%) Citrix
10 109 (17.00%) Windows Server 2008
11 101 (15.76%) MS Exchange
12 98 (15.29%) Windows Server 2003
13 97 (15.13%) Law
14 94 (14.66%) Blackberry
15 82 (12.79%) TCP/IP
16 81 (12.64%) Microsoft Certification
17 80 (12.48%) SLA
18 78 (12.17%) Finance
19 76 (11.86%) VMware
20 68 (10.61%) Legal
21 61 (9.52%) Degree
22 59 (9.20%) SQL
23 46 (7.18%) MCP
24 41 (6.40%) VMware Infrastructure
25 40 (6.24%) DHCP
26 39 (6.08%) Windows Vista
26 39 (6.08%) Exchange Server 2010
27 38 (5.93%) A+ Certification
28 37 (5.77%) WorkSite
29 33 (5.15%) Incident Management

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 25 July 2014, IT jobs within the UK that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 101 (15.76%) MS Exchange
2 39 (6.08%) Exchange Server 2010
3 37 (5.77%) WorkSite
4 33 (5.15%) Blackberry Enterprise Server
5 31 (4.84%) Exchange Server 2007
6 27 (4.21%) SharePoint
7 17 (2.65%) Exchange Server 2003
7 17 (2.65%) IBM Notes
8 7 (1.09%) IIS
8 7 (1.09%) Exchange Server 2000
8 7 (1.09%) Exchange Server 2013
9 3 (0.47%) Lync
10 2 (0.31%) Oracle Workflow
11 1 (0.16%) CMS
Applications
1 321 (50.08%) MS Office
2 231 (36.04%) MS Excel
3 31 (4.84%) MS PowerPoint
4 2 (0.31%) QuarkXPress
5 1 (0.16%) AutoCAD
5 1 (0.16%) MS Visio
5 1 (0.16%) Revit
5 1 (0.16%) SketchUp
Business Applications
1 3 (0.47%) Remedy ITSM
2 2 (0.31%) Dynamics CRM
2 2 (0.31%) Oracle Applications
2 2 (0.31%) Maximo
3 1 (0.16%) SAP Oil and Gas
3 1 (0.16%) assyst
Cloud Services
1 5 (0.78%) Google Apps
2 2 (0.31%) Office 365
3 1 (0.16%) Cloud Computing
Communications & Networking
1 82 (12.79%) TCP/IP
2 40 (6.24%) DHCP
3 32 (4.99%) DNS
4 25 (3.90%) LAN
5 24 (3.74%) VoIP
6 20 (3.12%) WAN
6 20 (3.12%) IP Telephony
7 18 (2.81%) SAN
8 17 (2.65%) Firewall
9 16 (2.50%) Wireless
10 13 (2.03%) VPN
11 12 (1.87%) Cisco IPT
12 9 (1.40%) Internet
13 5 (0.78%) SSL
13 5 (0.78%) ADSL
13 5 (0.78%) NAS
14 4 (0.62%) HTTP
15 2 (0.31%) SNMP
15 2 (0.31%) PBX
15 2 (0.31%) Ethernet
Database & Business Intelligence
1 32 (4.99%) SQL Server
2 6 (0.94%) Crystal Reports
3 4 (0.62%) Data Warehouse
3 4 (0.62%) SQL Server 2005
3 4 (0.62%) SQL Server 2008
3 4 (0.62%) SQL Server 2012
4 1 (0.16%) MS Access
Development Applications
1 4 (0.62%) Team Foundation Server
General
1 97 (15.13%) Law
2 78 (12.17%) Finance
3 68 (10.61%) Legal
4 24 (3.74%) Banking
5 23 (3.59%) Retail
6 14 (2.18%) Telecoms
7 7 (1.09%) Publishing
8 5 (0.78%) French Language
9 4 (0.62%) German Language
9 4 (0.62%) Front Office
10 3 (0.47%) Marketing
11 2 (0.31%) Investment Banking
11 2 (0.31%) Back Office
11 2 (0.31%) Manufacturing
11 2 (0.31%) Advertising
11 2 (0.31%) Polish Language
12 1 (0.16%) Spanish Language
12 1 (0.16%) Welsh Language
12 1 (0.16%) Electronics
12 1 (0.16%) Financial Institution
Libraries, Frameworks & Software Standards
1 6 (0.94%) .NET
2 2 (0.31%) ASP.NET
2 2 (0.31%) HTML
3 1 (0.16%) COM
3 1 (0.16%) .NET Framework
Miscellaneous
1 94 (14.66%) Blackberry
2 17 (2.65%) Video Conferencing
3 15 (2.34%) Computer Science
4 11 (1.72%) Mathematics
5 10 (1.56%) iPhone
5 10 (1.56%) iPad
5 10 (1.56%) EPoS
6 7 (1.09%) Management Information System
7 6 (0.94%) Statistics
8 5 (0.78%) Smartphone
8 5 (0.78%) AS400
8 5 (0.78%) Client/Server
9 2 (0.31%) Thin Client
9 2 (0.31%) Chip and PIN
9 2 (0.31%) Handset
9 2 (0.31%) IVR
9 2 (0.31%) PDA
9 2 (0.31%) iSeries
9 2 (0.31%) Fat Client
10 1 (0.16%) Hedge funds
Operating Systems
1 452 (70.51%) Windows
2 204 (31.83%) Windows XP
3 199 (31.05%) Windows 7
4 109 (17.00%) Windows Server 2008
5 98 (15.29%) Windows Server 2003
6 39 (6.08%) Windows Vista
7 26 (4.06%) Windows 8
8 15 (2.34%) Windows Server 2012
8 15 (2.34%) Windows 2000 Server
9 10 (1.56%) Mac OS
10 6 (0.94%) Android
11 4 (0.62%) Windows 2000
12 3 (0.47%) Linux
12 3 (0.47%) Mac OS X
13 1 (0.16%) Windows Mobile
13 1 (0.16%) UNIX
13 1 (0.16%) Mac OS X Server
Processes & Methodologies
1 181 (28.24%) ITIL
2 33 (5.15%) Incident Management
3 32 (4.99%) Service Management
4 22 (3.43%) Document Management
5 18 (2.81%) Service Delivery
6 15 (2.34%) Asset Management
7 14 (2.18%) ITSM
8 12 (1.87%) Problem Management
9 11 (1.72%) Disaster Recovery
10 10 (1.56%) Software Deployment
11 9 (1.40%) CRM
11 9 (1.40%) Practice Management
12 8 (1.25%) E-Commerce
12 8 (1.25%) Software Distribution
13 7 (1.09%) Mobile Device Management
14 6 (0.94%) Workflow
14 6 (0.94%) Benchmarking
15 5 (0.78%) ERP
15 5 (0.78%) CMMI
15 5 (0.78%) Six Sigma
Programming Languages
1 59 (9.20%) SQL
2 12 (1.87%) PowerShell
3 2 (0.31%) VBA
3 2 (0.31%) VB
3 2 (0.31%) C#
4 1 (0.16%) RPG
4 1 (0.16%) VB.NET
4 1 (0.16%) PowerHouse
Qualifications
1 81 (12.64%) Microsoft Certification
2 61 (9.52%) Degree
3 46 (7.18%) MCP
4 38 (5.93%) A+ Certification
5 33 (5.15%) MCSE
6 28 (4.37%) MCITP
7 18 (2.81%) MCDST
8 17 (2.65%) CCNA
8 17 (2.65%) Cisco Certification
9 16 (2.50%) ITIL Foundation Certificate
10 15 (2.34%) Security Cleared
11 11 (1.72%) MCTS
11 11 (1.72%) SC Cleared
12 9 (1.40%) ITIL Certification
13 8 (1.25%) MCSA
14 7 (1.09%) MOS
15 5 (0.78%) Network+ Certification
16 4 (0.62%) DV Cleared
17 3 (0.47%) HND
18 1 (0.16%) Dell Certification
Quality Assurance & Compliance
1 80 (12.48%) SLA
2 3 (0.47%) ISO/IEC 27001
3 2 (0.31%) QA
System Software
1 348 (54.29%) Active Directory
2 41 (6.40%) VMware Infrastructure
3 21 (3.28%) XenApp
4 20 (3.12%) vSphere
5 14 (2.18%) Hyper-V
6 12 (1.87%) VMware ESXi
7 7 (1.09%) Terminal Services
8 5 (0.78%) XenDesktop
9 1 (0.16%) Xen
9 1 (0.16%) Terminal Server
Systems Management
1 17 (2.65%) SCCM
2 7 (1.09%) Systems Management Server (SMS)
3 6 (0.94%) Backup Exec
4 2 (0.31%) WMI
4 2 (0.31%) SCOM
5 1 (0.16%) Symantec Endpoint Protection
5 1 (0.16%) SCSM
5 1 (0.16%) MAILsweeper
5 1 (0.16%) DameWare
5 1 (0.16%) NetBackup
5 1 (0.16%) WSUS
Vendors
1 237 (36.97%) Microsoft
2 112 (17.47%) Citrix
3 76 (11.86%) VMware
4 33 (5.15%) Cisco
5 24 (3.74%) Apple
6 19 (2.96%) HP
7 17 (2.65%) Lotus
8 15 (2.34%) Symantec
9 12 (1.87%) NetIQ
10 10 (1.56%) SAP
11 9 (1.40%) Interwoven
11 9 (1.40%) Dell
12 8 (1.25%) Remedy
12 8 (1.25%) SonicWALL
13 7 (1.09%) LANDesk
13 7 (1.09%) Altiris
13 7 (1.09%) Avaya
14 6 (0.94%) Oracle
15 5 (0.78%) Adobe
15 5 (0.78%) Open Text
Swindon, Wiltshire
Redrock Consulting Ltd
Salary: £18000 - £22000 per annum + benefits
Posted: 18 hours ago
Hungerford, Berkshire
Bluetownonline
Salary: Competitive
Posted: Yesterday
East Sussex
ARC IT Recruitment Ltd
Salary: £20000 - £22500 Per Annum
Posted: Yesterday
Wakefield, West Yorkshire
Davanti Solutions
Salary: From £14,000 to £15,000 per annum
Posted: Yesterday
City, London
Pioneer Search
Salary: £30000 - £33000 per annum + Banking benefits
Posted: 2 days ago
Croydon, Surrey
Premier Group Recruitment
Salary: £20000 - £24000 per annum
Posted: 2 days ago
Telford, Shropshire
Mortimer Spinks
Salary: £19000 per annum + + Bonus
Posted: 2 days ago
Central London / West End
@ITS
Salary: From £25,000 to £28,000 per annum + Benefits
Posted: 2 days ago
Warrington, Cheshire
Mortimer Spinks
Salary: £16000 - £17000 per annum
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £17,000 to £18,000 per annum + 10% Bonus + excellent benefits
Posted: 3 days ago
London
Information Technology Services
Salary: £22k - 25k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £35k - 40k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £33k - 38k per year
Posted: 4 days ago
London
ARC IT Recruitment Ltd
Posted: 4 days ago
City, London
Senitor Associates
Salary: £25000 per annum
Posted: 6 days ago
London
Senitor Associates
Salary: £27000 per annum
Posted: 6 days ago
Bath, Avon
Edge Specialist Recruitment
Salary: £23000 - £24000 per annum + Pension, Healthcare
Posted: 6 days ago
Southampton, Hampshire
Global Technology Solutions Ltd
Salary: £17000 - £19500 per annum + pension, BUPA, bonus
Posted: 6 days ago
Hatfield, Hertfordshire
Ocado
Salary: Competitive
Posted: 6 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 10 days ago