The table below looks at the statistics for Service Management skills in IT jobs advertised for the Buckinghamshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 67 90 98
Rank change year-on-year
+23 +8
Permanent jobs citing Service Management 64 36 43
As % of all permanent IT jobs located in Buckinghamshire 3.17% 1.86% 2.01%
As % of the Processes & Methodologies category 4.10% 2.37% 2.54%
Number of salaries quoted 47 20 19
Average salary £45,000 £35,491 £45,000
Average salary % change year-on-year
+26.79% -21.13%
90% offered a salary of more than £29,340 £28,500 £24,750
10% offered a salary of more than £70,000 £44,750 £57,500
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Buckinghamshire region.

Processes & Methodologies Category
Buckinghamshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1561 1519 1696
As % of all permanent IT jobs located in Buckinghamshire 77.39% 78.42% 79.22%
Number of salaries quoted 1202 1164 1470
Average salary £45,000 £42,500 £40,000
Average salary % change year-on-year
+5.88% +6.25%
90% offered a salary of more than £31,500 £30,000 £25,000
10% offered a salary of more than £65,000 £57,500 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Buckinghamshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Buckinghamshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Buckinghamshire

Service Management
Salary Trend in Buckinghamshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Buckinghamshire region.

Service Management Salary Trend in Buckinghamshire

Service Management
Salary Histogram in Buckinghamshire

This chart provides a salary histogram for IT jobs citing Service Management across the Buckinghamshire region over the 3 months to 17 December 2014.

Service Management Salary Histogram in Buckinghamshire

Service Management
Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Buckinghamshire region over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Milton Keynes +3 33 £45,000 +26.79% 5
High Wycombe +23 22 £33,750 -20.58%
Beaconsfield - 2 £21,000 -
Service Management
South East

Service Management
Top 30 Related IT Skills in Buckinghamshire

For the 6 months to 17 December 2014, IT jobs across the Buckinghamshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 75 (53.96%) ITIL
2 54 (38.85%) SLA
3 42 (30.22%) Service Delivery
4 41 (29.50%) Security Cleared
5 34 (24.46%) SC Cleared
6 33 (23.74%) Finance
7 28 (20.14%) Change Management
7 28 (20.14%) Telecoms
8 24 (17.27%) MS Excel
8 24 (17.27%) ITIL Certification
8 24 (17.27%) ITSM
9 22 (15.83%) Problem Management
9 22 (15.83%) Root Cause Analysis
10 19 (13.67%) Microsoft
10 19 (13.67%) Project Management
11 17 (12.23%) Continuous Improvement
11 17 (12.23%) Analytical Skills
12 16 (11.51%) HP
13 15 (10.79%) HND
13 15 (10.79%) Windows
13 15 (10.79%) Degree
14 14 (10.07%) Incident Management
15 13 (9.35%) Knowledge Management
15 13 (9.35%) Capacity Management
16 11 (7.91%) 3G
16 11 (7.91%) Business Continuity
16 11 (7.91%) Business Continuity Planning
17 10 (7.19%) 2G
17 10 (7.19%) Agile Software Development
17 10 (7.19%) Business Analysis

Service Management
Top Related IT Skills in Buckinghamshire by Category

For the 6 months to 17 December 2014, IT jobs across the Buckinghamshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (5.04%) MS Exchange
2 1 (0.72%) Exchange Server 2007
2 1 (0.72%) WebSphere
2 1 (0.72%) Exchange Server 2003
Applications
1 24 (17.27%) MS Excel
2 9 (6.47%) MS PowerPoint
3 8 (5.76%) MS Office
4 7 (5.04%) MS Project
5 2 (1.44%) MS Visio
Business Applications
1 1 (0.72%) Agresso
1 1 (0.72%) Oracle EBS R12
Cloud Services
1 2 (1.44%) SaaS
2 1 (0.72%) IBM Blueworks
Communications & Networking
1 11 (7.91%) 3G
2 10 (7.19%) 2G
3 9 (6.47%) 4G
4 5 (3.60%) Radio Access Network
5 4 (2.88%) LAN
6 3 (2.16%) GPRS
6 3 (2.16%) PBX
6 3 (2.16%) LTE
7 2 (1.44%) VPLS
7 2 (1.44%) Firewall
7 2 (1.44%) UMTS
7 2 (1.44%) WAN
7 2 (1.44%) Internet
7 2 (1.44%) MPLS
7 2 (1.44%) GSM
7 2 (1.44%) ADSL
8 1 (0.72%) ISDN
8 1 (0.72%) H.323
Database & Business Intelligence
1 6 (4.32%) Crystal Reports
2 1 (0.72%) MS Access
2 1 (0.72%) SQL Server
2 1 (0.72%) Oracle Discoverer
2 1 (0.72%) SQL Server 2012
Development Applications
1 1 (0.72%) XMLUnit
General
1 33 (23.74%) Finance
2 28 (20.14%) Telecoms
3 9 (6.47%) Banking
4 7 (5.04%) Marketing
5 5 (3.60%) Retail
6 2 (1.44%) French Language
6 2 (1.44%) German Language
6 2 (1.44%) Italian Language
6 2 (1.44%) Portuguese Language
6 2 (1.44%) Spanish Language
6 2 (1.44%) Aerospace
6 2 (1.44%) Legal
6 2 (1.44%) Advertising
7 1 (0.72%) Publishing
7 1 (0.72%) Billing
Job Titles
1 39 (28.06%) Analyst
2 30 (21.58%) Service Manager
3 12 (8.63%) Delivery Manager
4 10 (7.19%) 2nd Line Support
5 9 (6.47%) Service Analyst
5 9 (6.47%) Project Manager
5 9 (6.47%) Services Delivery Manager
5 9 (6.47%) Service Desk Analyst
6 8 (5.76%) Technical Support
7 7 (5.04%) Business Analyst
7 7 (5.04%) Account Manager
7 7 (5.04%) Operations Manager
7 7 (5.04%) Service Operations Manager
8 5 (3.60%) 1st Line Support
8 5 (3.60%) Support Analyst
8 5 (3.60%) Release Analyst
8 5 (3.60%) Head of Service Delivery
8 5 (3.60%) IT Services Manager
9 4 (2.88%) Head of Operations
9 4 (2.88%) Customer Services Manager
Libraries, Frameworks & Software Standards
1 3 (2.16%) J2EE
2 1 (0.72%) ASP.NET
2 1 (0.72%) CSS
2 1 (0.72%) XML
2 1 (0.72%) HTML
2 1 (0.72%) .NET
2 1 (0.72%) Twitter Bootstrap
2 1 (0.72%) KnockoutJS
2 1 (0.72%) ASP.NET Web API
2 1 (0.72%) Castle Windsor
2 1 (0.72%) jQuery
2 1 (0.72%) WCF
2 1 (0.72%) JSON
Miscellaneous
1 17 (12.23%) Analytical Skills
2 9 (6.47%) Management Information System
3 4 (2.88%) Life Science
4 2 (1.44%) Economics
5 1 (0.72%) EPoS
5 1 (0.72%) GIS
5 1 (0.72%) iSeries
Operating Systems
1 15 (10.79%) Windows
2 9 (6.47%) Windows Server 2008
2 9 (6.47%) Windows 7
3 7 (5.04%) Windows 8
4 3 (2.16%) UNIX
4 3 (2.16%) Windows Server 2003
4 3 (2.16%) Windows Vista
5 2 (1.44%) Windows XP
6 1 (0.72%) Windows Server 2012
Processes & Methodologies
1 75 (53.96%) ITIL
2 42 (30.22%) Service Delivery
3 28 (20.14%) Change Management
4 24 (17.27%) ITSM
5 22 (15.83%) Root Cause Analysis
5 22 (15.83%) Problem Management
6 19 (13.67%) Project Management
7 17 (12.23%) Continuous Improvement
8 14 (10.07%) Incident Management
9 13 (9.35%) Knowledge Management
9 13 (9.35%) Capacity Management
10 11 (7.91%) Business Continuity
10 11 (7.91%) Business Continuity Planning
11 10 (7.19%) Agile Software Development
11 10 (7.19%) Business Analysis
12 9 (6.47%) Stakeholder Management
12 9 (6.47%) Performance Management
13 8 (5.76%) ITIL V3
13 8 (5.76%) Cyber Security
14 7 (5.04%) Coaching
Programming Languages
1 6 (4.32%) C
2 3 (2.16%) Java
2 3 (2.16%) SQL
3 2 (1.44%) VBScript
3 2 (1.44%) VB
4 1 (0.72%) C#
4 1 (0.72%) VBA
Qualifications
1 41 (29.50%) Security Cleared
2 34 (24.46%) SC Cleared
3 24 (17.27%) ITIL Certification
4 15 (10.79%) HND
4 15 (10.79%) Degree
5 6 (4.32%) ITIL Foundation Certificate
6 4 (2.88%) HNC
7 2 (1.44%) CCNA
7 2 (1.44%) Cisco Certification
7 2 (1.44%) MCP
8 1 (0.72%) Microsoft Certification
8 1 (0.72%) PRINCE2 Certification
Quality Assurance & Compliance
1 54 (38.85%) SLA
2 3 (2.16%) Sarbanes-Oxley
3 2 (1.44%) ISO/IEC 27001
System Software
1 5 (3.60%) Active Directory
2 1 (0.72%) Hyper-V
2 1 (0.72%) VMware Server
Systems Management
1 3 (2.16%) SCCM
2 2 (1.44%) BladeLogic
2 2 (1.44%) WSUS
2 2 (1.44%) OpenView Configuration Management
3 1 (0.72%) Systems Management Server (SMS)
3 1 (0.72%) Cisco CUCM
Vendors
1 19 (13.67%) Microsoft
2 16 (11.51%) HP
3 7 (5.04%) Cognos
4 5 (3.60%) Cisco
5 4 (2.88%) Remedy
6 3 (2.16%) ServiceNow
7 2 (1.44%) VMware
7 2 (1.44%) Avaya
7 2 (1.44%) Oracle
8 1 (0.72%) SAP
8 1 (0.72%) Symantec
8 1 (0.72%) Intel
8 1 (0.72%) Genesys
8 1 (0.72%) BMC
8 1 (0.72%) Siemens
8 1 (0.72%) Lotus
8 1 (0.72%) IBM
8 1 (0.72%) Altiris
8 1 (0.72%) Twitter
8 1 (0.72%) Retalix
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