The table below looks at the statistics for the Service Manager role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Services Manager
Rank 147 199 179
Rank change year-on-year
+52 -20
Permanent jobs requiring a Service Manager 120 73 84
As % of all permanent IT jobs located in the East of England 1.55% 0.90% 1.07%
As % of the Job Titles category 1.63% 0.94% 1.13%
Number of salaries quoted 95 61 74
Average salary £52,500 £50,000 £50,000
Average salary % change year-on-year
+5.00% -
90% offered a salary of more than £34,500 £40,000 £35,750
10% offered a salary of more than £83,000 £62,500 £62,500
UK excluding London average salary £50,000 £50,000 £45,000
% change year-on-year
- +11.11%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7373 7760 7445
As % of all permanent IT jobs located in the East of England 95.53% 95.32% 95.03%
Number of salaries quoted 6138 6516 6436
Average salary £41,500 £41,500 £40,000
Average salary % change year-on-year
- +3.75%
90% offered a salary of more than £25,000 £26,000 £25,928
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Manager
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the East of England

Service Manager
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the East of England region.

Service Manager Salary Trend in the East of England

Service Manager
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Manager across the East of England region over the 3 months to 3 July 2015.

Service Manager Salary Histogram in the East of England

Service Manager
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Manager within the East of England region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +31 37 £50,000 +25.00% 1
Bedfordshire +29 26 £52,500 -16.00% 1
Essex +18 26 £55,000 -4.34% 5
Hertfordshire -8 24 £52,500 +5.00% 1
Suffolk +3 7 £47,500 +46.15% 1
Service Manager
England

Service Manager
Top 30 Related IT Skills in the East of England

For the 6 months to 3 July 2015, IT jobs across the East of England region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 135 (67.16%) ITIL
2 104 (51.74%) Service Delivery
3 66 (32.84%) Service Management
4 38 (18.91%) SLA
5 36 (17.91%) PRINCE2
6 33 (16.42%) Project Management
7 31 (15.42%) ITIL Certification
8 28 (13.93%) Microsoft
9 27 (13.43%) Continuous Improvement
10 25 (12.44%) Incident Management
10 25 (12.44%) Finance
11 22 (10.95%) Data Centre
12 18 (8.96%) Change Management
12 18 (8.96%) Configuration Management
13 17 (8.46%) Banking
14 16 (7.96%) Supplier Management
14 16 (7.96%) Degree
14 16 (7.96%) CMDB
14 16 (7.96%) People Management
14 16 (7.96%) Line Management
15 15 (7.46%) Retail
15 15 (7.46%) MS Excel
16 14 (6.97%) SQL
16 14 (6.97%) Citrix
16 14 (6.97%) Mentoring
17 13 (6.47%) Problem Management
17 13 (6.47%) Windows
17 13 (6.47%) Management Information System
18 12 (5.97%) ITSM
18 12 (5.97%) Stakeholder Management

Service Manager
Top Related IT Skills in the East of England by Category

For the 6 months to 3 July 2015, IT jobs across the East of England region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (2.99%) SharePoint
2 5 (2.49%) MS Exchange
3 4 (1.99%) Lync
3 4 (1.99%) Exchange Server 2010
3 4 (1.99%) Exchange Server 2013
4 3 (1.49%) Confluence
5 1 (0.50%) BizTalk Server
5 1 (0.50%) IIS
5 1 (0.50%) Lotus Domino
Applications
1 15 (7.46%) MS Excel
2 3 (1.49%) MS Office
3 2 (1.00%) MS Project
3 2 (1.00%) MS PowerPoint
Business Applications
1 6 (2.99%) Remedy ITSM
2 1 (0.50%) Oracle 11i
2 1 (0.50%) assyst
Cloud Services
1 5 (2.49%) SaaS
2 1 (0.50%) PaaS
2 1 (0.50%) Google Apps
2 1 (0.50%) Office 365
2 1 (0.50%) IaaS
Communications & Networking
1 6 (2.99%) Firewall
2 5 (2.49%) TCP/IP
2 5 (2.49%) SAN
3 4 (1.99%) LAN
3 4 (1.99%) WAN
3 4 (1.99%) MPLS
4 3 (1.49%) DNS
4 3 (1.49%) DHCP
4 3 (1.49%) SMS
5 2 (1.00%) VoIP
5 2 (1.00%) Ethernet
5 2 (1.00%) DWDM
5 2 (1.00%) iSCSI
6 1 (0.50%) NAS
6 1 (0.50%) Fibre Channel
6 1 (0.50%) VPN
Database & Business Intelligence
1 4 (1.99%) SQL Server
2 3 (1.49%) Oracle Database
3 2 (1.00%) Data Warehouse
3 2 (1.00%) SQL Server Reporting Services
3 2 (1.00%) QlikView
4 1 (0.50%) Oracle Database 11g
4 1 (0.50%) SQL Server 2008
4 1 (0.50%) Oracle Database 10g
4 1 (0.50%) SQL Server 2000
4 1 (0.50%) Oracle9i Database
Development Applications
1 3 (1.49%) TestDirector
1 3 (1.49%) JIRA
General
1 25 (12.44%) Finance
2 17 (8.46%) Banking
3 15 (7.46%) Retail
4 8 (3.98%) Telecoms
5 5 (2.49%) Publishing
6 4 (1.99%) French Language
6 4 (1.99%) Back Office
7 3 (1.49%) Legal
8 1 (0.50%) Advertising
8 1 (0.50%) Dutch Language
8 1 (0.50%) Law
8 1 (0.50%) German Language
Libraries, Frameworks & Software Standards
1 2 (1.00%) HTML
1 2 (1.00%) .NET
1 2 (1.00%) CSS
1 2 (1.00%) Web Services
1 2 (1.00%) LAMP
1 2 (1.00%) jQuery
2 1 (0.50%) ISPF
Miscellaneous
1 22 (10.95%) Data Centre
2 16 (7.96%) CMDB
3 13 (6.47%) Management Information System
4 10 (4.98%) Analytical Skills
5 6 (2.99%) Mathematics
6 5 (2.49%) FMCG
7 4 (1.99%) Clustering
7 4 (1.99%) Statistics
8 3 (1.49%) Thin Client
8 3 (1.49%) IVR
8 3 (1.49%) Fat Client
9 2 (1.00%) Data Integration
9 2 (1.00%) User Experience
10 1 (0.50%) PKI
10 1 (0.50%) Foreign Exchange (FX)
10 1 (0.50%) EPoS
Operating Systems
1 13 (6.47%) Windows
2 4 (1.99%) Linux
2 4 (1.99%) Windows Server 2003
2 4 (1.99%) Windows Server 2012
3 3 (1.49%) Windows XP
4 2 (1.00%) UNIX
4 2 (1.00%) Windows Server 2008
4 2 (1.00%) CentOS
5 1 (0.50%) Windows 8
5 1 (0.50%) Windows Vista
5 1 (0.50%) Windows 2000
Processes & Methodologies
1 135 (67.16%) ITIL
2 104 (51.74%) Service Delivery
3 66 (32.84%) Service Management
4 36 (17.91%) PRINCE2
5 33 (16.42%) Project Management
6 27 (13.43%) Continuous Improvement
7 25 (12.44%) Incident Management
8 18 (8.96%) Configuration Management
8 18 (8.96%) Change Management
9 16 (7.96%) Supplier Management
9 16 (7.96%) Line Management
9 16 (7.96%) People Management
10 14 (6.97%) Mentoring
11 13 (6.47%) Problem Management
12 12 (5.97%) Stakeholder Management
12 12 (5.97%) ITSM
13 10 (4.98%) Programme Management
13 10 (4.98%) Agile Software Development
13 10 (4.98%) Matrix Management
13 10 (4.98%) Capacity Planning
Programming Languages
1 14 (6.97%) SQL
2 6 (2.99%) C
3 2 (1.00%) C#
3 2 (1.00%) JavaScript
3 2 (1.00%) PHP
4 1 (0.50%) Java
4 1 (0.50%) PowerShell
Qualifications
1 31 (15.42%) ITIL Certification
2 16 (7.96%) Degree
3 3 (1.49%) SC Cleared
3 3 (1.49%) Security Cleared
3 3 (1.49%) ISTQB
4 1 (0.50%) APMP
4 1 (0.50%) DV Cleared
4 1 (0.50%) VMware Certified Professional (VCP)
4 1 (0.50%) MCP
4 1 (0.50%) CCNA
4 1 (0.50%) Cisco Certification
4 1 (0.50%) PRINCE2 Certification
Quality Assurance & Compliance
1 38 (18.91%) SLA
2 12 (5.97%) ISO/IEC 27001
3 3 (1.49%) QA
4 2 (1.00%) Sarbanes-Oxley
5 1 (0.50%) COBIT
5 1 (0.50%) ISO/IEC 20000
System Software
1 9 (4.48%) VMware Infrastructure
2 7 (3.48%) Active Directory
3 4 (1.99%) XenApp
3 4 (1.99%) XenDesktop
4 1 (0.50%) vSphere
4 1 (0.50%) VMware ESXi
4 1 (0.50%) Terminal Services
4 1 (0.50%) Oracle RAC
4 1 (0.50%) Hyper-V
Systems Management
1 3 (1.49%) Unicenter
2 2 (1.00%) SCCM
3 1 (0.50%) Data Guard
3 1 (0.50%) Oracle RMAN
Vendors
1 28 (13.93%) Microsoft
2 14 (6.97%) Citrix
3 12 (5.97%) Cisco
4 11 (5.47%) VMware
5 8 (3.98%) Remedy
6 6 (2.99%) NetApp
7 5 (2.49%) Websense
7 5 (2.49%) Barracuda Networks
7 5 (2.49%) SolarWinds
8 4 (1.99%) Oracle
9 3 (1.49%) BMC
9 3 (1.49%) CA
9 3 (1.49%) HP
9 3 (1.49%) CheckPoint
9 3 (1.49%) 3PAR
10 2 (1.00%) Brocade
10 2 (1.00%) ServiceNow
10 2 (1.00%) SAP
11 1 (0.50%) IBM
11 1 (0.50%) Salesforce.com
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