The first table below looks at the demand for the Service Manager role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Services Manager
Rank 156 199 173
Rank change year-on-year
+43 -26
Permanent jobs requiring a Service Manager 109 71 98
As % of all permanent IT jobs located in the East of England 1.314% 0.810% 1.045%
As % of the Job Titles category 1.377% 0.837% 1.103%
Number of salaries quoted 104 52 85
Average salary £50,000 £50,000 £50,000
90% offered a salary of more than £38,250 £37,500 £35,000
10% offered a salary of more than £65,000 £60,000 £72,000
UK excluding London average salary £47,500 £50,000 £47,500
% change year-on-year
-5.00% +5.26%
All Job Titles
East of England
Permanent IT job ads with a match in the
Job Titles category
7915 8479 8883
As % of all permanent IT jobs located in the East of England 95.40% 96.70% 94.69%
Number of salaries quoted 6895 7100 7595
Average salary £39,500 £40,000 £37,500
Average salary % change year-on-year
-1.25% +6.66%
90% offered a salary of more than £26,000 £25,000 £25,000
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Manager
England

Service Manager
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager across the East of England region as a proportion of the total demand within the Job Titles category.

East of England Service Manager Jobs Demand Trend

Service Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the East of England region.

East of England Service Manager Salary Trend

Service Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Manager across the East of England region over the 3 months to 21 May 2013.

East of England Service Manager Salary Histogram

Service Manager
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Manager within the East of England region over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Bedfordshire +10 39 £43,000 -14.00%
Hertfordshire +10 29 £62,500 +31.57%
Cambridgeshire +22 22 £47,500 -5.00%
Suffolk -8 18 £50,000 -
Essex +27 1 £52,500 -
Service Manager
England

Service Manager
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the East of England region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 150 (70.42%) ITIL
2 117 (54.93%) Service Delivery
3 93 (43.66%) Service Management
4 81 (38.03%) Finance
5 64 (30.05%) Project Management
6 56 (26.29%) SLA
7 47 (22.07%) PRINCE2
8 35 (16.43%) Oracle
9 30 (14.08%) HP
10 26 (12.21%) Windows
10 26 (12.21%) Retail
11 25 (11.74%) Microsoft
11 25 (11.74%) Performance Improvement
12 24 (11.27%) Capacity Management
12 24 (11.27%) Java
13 21 (9.859%) Process Management
14 19 (8.920%) WebLogic
14 19 (8.920%) Degree
15 18 (8.451%) Solaris
15 18 (8.451%) Middleware
16 17 (7.981%) E-Commerce
16 17 (7.981%) TCP/IP
17 16 (7.512%) Oracle 10g
17 16 (7.512%) Stakeholder Management
17 16 (7.512%) BASE24
17 16 (7.512%) Oracle 11g
18 15 (7.042%) Business Analysis
19 14 (6.573%) Strategic Management
20 13 (6.103%) PRINCE2 Certification
20 13 (6.103%) AIX

Service Manager
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the East of England region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Development
1 18 (8.451%) Middleware
2 11 (5.164%) WebSphere
3 3 (1.408%) Application Packaging
4 2 (0.939%) .NET
4 2 (0.939%) Web Services
4 2 (0.939%) JRules
4 2 (0.939%) Oracle Fusion
4 2 (0.939%) WebCenter
Application Platforms
1 19 (8.920%) WebLogic
2 11 (5.164%) IIS
3 9 (4.225%) IBM HTTP Server
3 9 (4.225%) Tomcat
3 9 (4.225%) MQSeries
3 9 (4.225%) WebSphere Application Server
3 9 (4.225%) SharePoint
4 6 (2.817%) MS Exchange
4 6 (2.817%) Lync
4 6 (2.817%) Exchange Server 2010
5 4 (1.878%) Exchange Server 2007
6 3 (1.408%) SharePoint Server
7 2 (0.939%) WebSphere MQ
7 2 (0.939%) WebSphere Message Broker
7 2 (0.939%) SharePoint 2010
Applications
1 9 (4.225%) MS Excel
2 7 (3.286%) MS Office
Business Applications
1 16 (7.512%) BASE24
2 2 (0.939%) Dynamics CRM
2 2 (0.939%) Documaker
Communications & Networking
1 17 (7.981%) TCP/IP
2 12 (5.634%) HTTP
3 5 (2.347%) DNS
3 5 (2.347%) LAN
3 5 (2.347%) ADSL
4 3 (1.408%) Unified Communications
4 3 (1.408%) Internet
4 3 (1.408%) MPLS
4 3 (1.408%) VoIP
4 3 (1.408%) WAN
4 3 (1.408%) Ethernet
5 2 (0.939%) Broadband
5 2 (0.939%) GPRS
5 2 (0.939%) FTP
5 2 (0.939%) SNMP
5 2 (0.939%) DHCP
5 2 (0.939%) UMTS
5 2 (0.939%) VPN
5 2 (0.939%) IPv6
5 2 (0.939%) Firewall
Database & Business Intelligence
1 16 (7.512%) Oracle 10g
1 16 (7.512%) Oracle 11g
2 9 (4.225%) DB2
3 7 (3.286%) Oracle 8/8i
4 4 (1.878%) Oracle Reports
5 3 (1.408%) Crystal Reports
6 2 (0.939%) SAP BW
7 1 (0.469%) OLTP
Development Applications
1 2 (0.939%) ClearQuest
General
1 81 (38.03%) Finance
2 26 (12.21%) Retail
3 9 (4.225%) Games
4 8 (3.756%) Telecoms
5 5 (2.347%) Marketing
5 5 (2.347%) Publishing
6 4 (1.878%) Automotive
6 4 (1.878%) Manufacturing
7 3 (1.408%) Back Office
8 2 (0.939%) Aerospace
9 1 (0.469%) Local Government
9 1 (0.469%) Advertising
9 1 (0.469%) Banking
Miscellaneous
1 11 (5.164%) Computer Science
2 10 (4.695%) Management Information System
3 4 (1.878%) iSeries
4 3 (1.408%) Mainframe
5 2 (0.939%) Smartphone
5 2 (0.939%) Wiki
5 2 (0.939%) Social Network
6 1 (0.469%) SaaS
6 1 (0.469%) Mobile Computing
6 1 (0.469%) Statistics
Operating Systems
1 26 (12.21%) Windows
2 18 (8.451%) Solaris
3 13 (6.103%) AIX
4 12 (5.634%) Linux
5 10 (4.695%) UNIX
6 9 (4.225%) Red Hat Enterprise Linux
6 9 (4.225%) SUSE
7 7 (3.286%) Windows Server 2008
8 2 (0.939%) Windows 7
Processes & Methodologies
1 150 (70.42%) ITIL
2 117 (54.93%) Service Delivery
3 93 (43.66%) Service Management
4 64 (30.05%) Project Management
5 47 (22.07%) PRINCE2
6 25 (11.74%) Performance Improvement
7 24 (11.27%) Capacity Management
8 21 (9.859%) Process Management
9 17 (7.981%) E-Commerce
10 16 (7.512%) Stakeholder Management
11 15 (7.042%) Business Analysis
12 14 (6.573%) Strategic Management
13 12 (5.634%) Operations Management
14 11 (5.164%) Strategic Planning
14 11 (5.164%) Continuous Improvement
15 10 (4.695%) Supplier Management
16 9 (4.225%) Web Development
16 9 (4.225%) ITSM
16 9 (4.225%) Change Management
17 8 (3.756%) Capacity Planning
Programming Languages
1 24 (11.27%) Java
2 9 (4.225%) SQL
3 3 (1.408%) C
4 2 (0.939%) VB
5 1 (0.469%) ABAP
Qualifications
1 19 (8.920%) Degree
2 13 (6.103%) PRINCE2 Certification
3 11 (5.164%) ITIL Certification
4 9 (4.225%) MCITP
5 7 (3.286%) Microsoft Certification
6 4 (1.878%) Security Cleared
7 3 (1.408%) SC Cleared
7 3 (1.408%) Cisco Certification
7 3 (1.408%) CCIE
8 2 (0.939%) MCSE
9 1 (0.469%) CCNP
9 1 (0.469%) CCDA
9 1 (0.469%) CCDP
Quality Assurance & Compliance
1 56 (26.29%) SLA
2 6 (2.817%) COBIT
3 4 (1.878%) ISO/IEC 27001
4 3 (1.408%) QA
5 2 (0.939%) PCI DSS
Systems Management
1 4 (1.878%) SCCM
1 4 (1.878%) ServiceCenter
2 3 (1.408%) ZENworks
3 2 (0.939%) OpenView
3 2 (0.939%) Tivoli Identity Manager
3 2 (0.939%) Control-M
3 2 (0.939%) SCOM
3 2 (0.939%) Oracle Identity Manager
3 2 (0.939%) Cisco UCCE
Vendors
1 35 (16.43%) Oracle
2 30 (14.08%) HP
3 25 (11.74%) Microsoft
4 12 (5.634%) Cisco
5 11 (5.164%) IBM
6 10 (4.695%) SAP
7 9 (4.225%) Red Hat
7 9 (4.225%) Dell
7 9 (4.225%) Sun
8 7 (3.286%) Northgate
8 7 (3.286%) Civica
8 7 (3.286%) Capita
8 7 (3.286%) Orchard
9 5 (2.347%) BMC
9 5 (2.347%) Citrix
10 4 (1.878%) Intel
10 4 (1.878%) NetApp
11 3 (1.408%) LANDesk
11 3 (1.408%) Novell
12 2 (0.939%) Informatica
Cambridge, Cambridgeshire
The Service Operations Manager will have responsibility for ensuring the availability and performance of infrastructure areas against agreed SLAs across all company divisions: The Service Operations Manager will...
Greythorn
Salary: £60000.00 - £65000.00 per annum
Posted: 20 May 2013
Cambridge, Cambridgeshire
This includes negotiation, implementation and monitoring of service level agreements, planning and management of operational facilities to provide the agreed levels of service, seeking continually and proactively to...
Coal IT Services
Salary: From £55,000 to £60,000 per annum + bonus + shares + benefits + reloca
Posted: 17 May 2013
Bedford, Bedfordshire
Junior Service Delivery Manager - Bedford... Our client, an IT Managed services provider, require a junior level Service Delivery Manager to work on their Data Managed services team and...
Lorien Resourcing
Salary: £23000 - £25000 per annum
Posted: 15 May 2013
Cambridge, Cambridgeshire
The Service Manager will be responsible for working with the functional technology teams to help ensure that technology delivers business aligned requirements on an on-going basis, to...
JM
Salary: £40000 - £50000 per annum + Benefits + Bonus
Posted: 15 May 2013
Bedfordshire, South East
Service Delivery, Services Manager, Director, ITIL, Operations Manager, Project Manager, Desktop, AD, Active Directory, Microsoft, Messaging, Outsourcing, Infrastructure, Infrastructure ManagerThis Technical Services Manager role will be working for...
Salary: £60000 - £70000 per annum + Bonus & Excellent Benefits
Posted: 9 May 2013
Hertfordshire
to join our operations commercial team to manage the operations solution verification and cost service including, costing, assumptions and risk analysis. Roles & Responsibilities Operational cost management (70%) - Risk...
ComputaCenter
Salary: Competitive
Posted: 16 May 2013
Cambridge, Cambridgeshire
You will be responsible for the performance and delivery, capacity planning and availability management aspects of the SOC at all levels, liaising with customers and partners to keep...
Coal IT Services
Salary: From £55,000 to £60,000 per annum + bonus + shares + benefits + reloca
Posted: 17 May 2013
Royston, Hertfordshire
Service Delivery Manager - Linux / Solaris / Cisco / Juniper - Cambridge, Cambridgeshire - Excellent opportunity to join a small but specialist solutions provider working on providing a stable data centre environment . Skills /...
Evolution Recruitment Solutions
Salary: Upto 50k + Pension + Healthcare +
Posted: 20 May 2013
Cambridge, East Anglia
This is an unusual role with few direct parallels elsewhere in the Telecoms industry but would be a great oppportunity for someone with service management, account management, pre-...
Fulcrum Telecom
Salary: £35000 - £45000 per annum + good bens
Posted: 26 April 2013
Bedfordshire, South East
Infrastructure / ITILOur global client is looking for an experienced Operations Manager to join their growing team. You will be responsible for day to day IT operations including management...
Fulcrum Telecom
Salary: £50000 - £60000 per annum + benefits
Posted: 3 May 2013
Norfolk
We recognise the importance of information management and want to strengthen our approach to drive service transformation and to establish a platform for... Working with our implementation partner,...
Norfolk County Council
Salary: Circa £60 - £67k
Posted: 9 May 2013