The table below looks at the statistics for the Service Manager role in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
Services Manager
Rank 210 169 194
Rank change year-on-year
-41 +25
Permanent jobs requiring a Service Manager 59 72 89
As % of all permanent IT jobs located in the East of England 0.74% 1.05% 0.98%
As % of the Job Titles category 0.78% 1.09% 1.02%
Number of salaries quoted 41 50 62
Average salary £47,000 £45,000 £42,500
Average salary % change year-on-year
+4.44% +5.88%
90% offered a salary of more than £37,500 £37,750 £35,000
10% offered a salary of more than £70,000 £52,500 £58,500
UK excluding London average salary £47,500 £49,000 £45,000
% change year-on-year
-3.06% +8.88%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East of England
Permanent IT job ads with a match in the
Job Titles category
7549 6621 8732
As % of all permanent IT jobs located in the East of England 94.75% 96.45% 95.87%
Number of salaries quoted 6186 5341 7579
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Manager
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the East of England

Service Manager
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the East of England region.

Service Manager Salary Trend in the East of England

Service Manager
Salary Histogram in the East of England

This chart provides a salary histogram for IT jobs citing Service Manager across the East of England region over the 3 months to 17 December 2014.

Service Manager Salary Histogram in the East of England

Service Manager
Job Locations in the East of England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Manager within the East of England region over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -17 27 £46,000 -12.38% 5
Cambridgeshire -5 14 £43,450 - 1
Bedfordshire -14 13 £63,750 +50.00% 2
Essex -19 6 £57,000 +26.66% 2
Norfolk +2 1 £65,000 +60.49%
Suffolk - 1 - -
Service Manager
England

Service Manager
Top 30 Related IT Skills in the East of England

For the 6 months to 17 December 2014, IT jobs across the East of England region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 101 (66.45%) ITIL
2 76 (50.00%) Service Delivery
3 50 (32.89%) SLA
4 40 (26.32%) Service Management
4 40 (26.32%) Finance
5 26 (17.11%) Project Management
6 24 (15.79%) Microsoft
7 23 (15.13%) ITIL Certification
8 22 (14.47%) Windows
9 20 (13.16%) Stakeholder Management
10 18 (11.84%) Change Management
11 17 (11.18%) Incident Management
12 16 (10.53%) Problem Management
13 13 (8.55%) SQL
13 13 (8.55%) Citrix
13 13 (8.55%) Continuous Improvement
14 12 (7.89%) MS Excel
14 12 (7.89%) Analytical Skills
15 11 (7.24%) ITSM
15 11 (7.24%) Matrix Management
16 10 (6.58%) MS Office
16 10 (6.58%) VMware
16 10 (6.58%) Supplier Management
17 9 (5.92%) E-Commerce
18 8 (5.26%) SAP
18 8 (5.26%) Web Services
18 8 (5.26%) PRINCE2
18 8 (5.26%) Windows XP
18 8 (5.26%) Active Directory
18 8 (5.26%) Agile Software Development

Service Manager
Top Related IT Skills in the East of England by Category

For the 6 months to 17 December 2014, IT jobs across the East of England region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (1.32%) IIS
1 2 (1.32%) Apache
1 2 (1.32%) Tomcat
1 2 (1.32%) SharePoint
2 1 (0.66%) Exchange Server 2013
2 1 (0.66%) Exchange Server 2010
2 1 (0.66%) MS Exchange
Applications
1 12 (7.89%) MS Excel
2 10 (6.58%) MS Office
3 4 (2.63%) MS PowerPoint
4 3 (1.97%) MS Project
5 2 (1.32%) MS Visio
Cloud Services
1 8 (5.26%) Amazon AWS
Communications & Networking
1 5 (3.29%) Internet
1 5 (3.29%) LAN
2 4 (2.63%) SAN
2 4 (2.63%) VPN
3 3 (1.97%) Unified Communications
4 2 (1.32%) TCP/IP
4 2 (1.32%) WAN
4 2 (1.32%) DNS
4 2 (1.32%) iSCSI
5 1 (0.66%) LTE
5 1 (0.66%) Reverse Proxy
5 1 (0.66%) Radio Access Network
5 1 (0.66%) 3G
5 1 (0.66%) DHCP
5 1 (0.66%) Firewall
Database & Business Intelligence
1 5 (3.29%) QlikView
2 2 (1.32%) MySQL
3 1 (0.66%) NoSQL
Development Applications
1 6 (3.95%) LoadRunner
2 1 (0.66%) Gerrit
General
1 40 (26.32%) Finance
2 8 (5.26%) Retail
3 7 (4.61%) Banking
4 5 (3.29%) Legal
5 4 (2.63%) Law
5 4 (2.63%) Telecoms
6 1 (0.66%) Marketing
6 1 (0.66%) Electronics
6 1 (0.66%) Manufacturing
6 1 (0.66%) Billing
Libraries, Frameworks & Software Standards
1 8 (5.26%) Web Services
2 1 (0.66%) JSON
2 1 (0.66%) XML
Miscellaneous
1 12 (7.89%) Analytical Skills
2 5 (3.29%) Enterprise Software
3 4 (2.63%) Management Information System
3 4 (2.63%) Statistics
4 3 (1.97%) Smartphone
4 3 (1.97%) PMI
5 2 (1.32%) NHS
5 2 (1.32%) iSeries
6 1 (0.66%) Data Integration
6 1 (0.66%) Computer Science
6 1 (0.66%) CMDB
6 1 (0.66%) PDA
6 1 (0.66%) Internet of Things
6 1 (0.66%) Performance Metrics
6 1 (0.66%) Blackberry
6 1 (0.66%) Economics
6 1 (0.66%) Tandem
6 1 (0.66%) Replication
Operating Systems
1 22 (14.47%) Windows
2 8 (5.26%) Windows XP
3 6 (3.95%) UNIX
3 6 (3.95%) Windows 7
4 4 (2.63%) Windows 2000
5 3 (1.97%) Windows Vista
6 2 (1.32%) Linux
6 2 (1.32%) Windows Server 2003
6 2 (1.32%) Windows Server 2008
7 1 (0.66%) Windows 8
7 1 (0.66%) Windows Server 2012
Processes & Methodologies
1 101 (66.45%) ITIL
2 76 (50.00%) Service Delivery
3 40 (26.32%) Service Management
4 26 (17.11%) Project Management
5 20 (13.16%) Stakeholder Management
6 18 (11.84%) Change Management
7 17 (11.18%) Incident Management
8 16 (10.53%) Problem Management
9 13 (8.55%) Continuous Improvement
10 11 (7.24%) Matrix Management
10 11 (7.24%) ITSM
11 10 (6.58%) Supplier Management
12 9 (5.92%) E-Commerce
13 8 (5.26%) PRINCE2
13 8 (5.26%) Agile Software Development
14 7 (4.61%) Infrastructure Management
14 7 (4.61%) Risk Management
14 7 (4.61%) CRM
15 6 (3.95%) ITIL V3
15 6 (3.95%) DevOps
Programming Languages
1 13 (8.55%) SQL
2 2 (1.32%) PowerShell
3 1 (0.66%) Bash Shell
3 1 (0.66%) C
3 1 (0.66%) VBScript
3 1 (0.66%) VB
Qualifications
1 23 (15.13%) ITIL Certification
2 8 (5.26%) Degree
3 6 (3.95%) SC Cleared
3 6 (3.95%) Security Cleared
4 4 (2.63%) PMI Certification
5 2 (1.32%) PRINCE2 Certification
5 2 (1.32%) DV Cleared
6 1 (0.66%) PRINCE2 Practitioner
6 1 (0.66%) APMP
6 1 (0.66%) MCITP
6 1 (0.66%) PMP
6 1 (0.66%) Citrix Certification
6 1 (0.66%) Microsoft Certification
6 1 (0.66%) MCSE
6 1 (0.66%) MCP
Quality Assurance & Compliance
1 50 (32.89%) SLA
2 5 (3.29%) ISO/IEC 27001
2 5 (3.29%) QA
3 2 (1.32%) ISO/IEC 20000
System Software
1 8 (5.26%) Active Directory
2 6 (3.95%) VMware Infrastructure
3 2 (1.32%) Terminal Services
3 2 (1.32%) Citrix Presentation Server
4 1 (0.66%) Hyper-V
4 1 (0.66%) XenApp
4 1 (0.66%) XenDesktop
4 1 (0.66%) Microsoft App-V
4 1 (0.66%) VMware ESX
Systems Management
1 6 (3.95%) HP Quality Center
2 4 (2.63%) SCCM
3 1 (0.66%) Puppet
3 1 (0.66%) Opscode Chef
Vendors
1 24 (15.79%) Microsoft
2 13 (8.55%) Citrix
3 10 (6.58%) VMware
4 8 (5.26%) SAP
5 6 (3.95%) Cisco
6 5 (3.29%) Remedy
7 4 (2.63%) HP
8 3 (1.97%) Oracle
9 2 (1.32%) Intel
9 2 (1.32%) ServiceNow
10 1 (0.66%) BMC
10 1 (0.66%) NetApp
10 1 (0.66%) Computacenter
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