ITSM Jobs in Kent

IT Service Management (ITSM)
South East > Kent

The following table provides summary statistics for permanent job vacancies advertised in Kent with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 70 60 97
Rank change year-on-year -10 +37 -35
Permanent jobs citing ITSM 30 42 20
As % of all permanent jobs advertised in Kent 2.03% 3.67% 1.56%
As % of the Processes & Methodologies category 2.47% 3.83% 1.62%
Number of salaries quoted 8 19 17
10th Percentile - £47,250 £33,800
25th Percentile £29,000 £50,000 £42,500
Median annual salary (50th Percentile) £30,000 £55,000 £47,500
Median % change year-on-year -45.45% +15.79% +52.00%
75th Percentile £31,125 £62,500 £63,750
90th Percentile £34,650 £89,000 £72,000
South East median annual salary £52,500 £50,000 £55,000
% change year-on-year +5.00% -9.09% -

All Process and Methodology Skills
Kent

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Kent with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 1,215 1,096 1,234
As % of all permanent jobs advertised in Kent 82.21% 95.80% 96.18%
Number of salaries quoted 890 541 705
10th Percentile £25,000 £27,500 £26,500
25th Percentile £30,500 £33,500 £34,250
Median annual salary (50th Percentile) £42,500 £47,250 £45,000
Median % change year-on-year -10.05% +5.00% +11.11%
75th Percentile £60,000 £60,000 £63,750
90th Percentile £70,000 £72,500 £80,000
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

ITSM
Job Vacancy Trend in Kent

Job postings citing ITSM as a proportion of all IT jobs advertised in Kent.

Job vacancy trend for ITSM in Kent

ITSM
Salary Trend in Kent

3-month moving average salary quoted in jobs citing ITSM in Kent.

Salary trend for ITSM in Kent

ITSM
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Kent region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Tonbridge - 1 £40,000 -
West Malling - 1 £31,000 -
ITSM
South East

ITSM
Co-occurring Skills and Capabilities in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (3.33%) Microsoft Office
Cloud Services
1 1 (3.33%) Microsoft 365
Communications & Networking
1 1 (3.33%) Cisco ASA
1 1 (3.33%) LAN
1 1 (3.33%) WAN
General
1 14 (46.67%) Social Skills
2 11 (36.67%) Analytical Skills
3 2 (6.67%) Documentation Skills
Job Titles
1 27 (90.00%) Analyst
2 26 (86.67%) ITSM Analyst
3 14 (46.67%) Change Analyst
4 12 (40.00%) Problem Analyst
5 2 (6.67%) Developer
5 2 (6.67%) Senior
5 2 (6.67%) Senior Developer
5 2 (6.67%) Senior ServiceNow Developer
5 2 (6.67%) ServiceNow Developer
6 1 (3.33%) 1st Line Support
6 1 (3.33%) 1st Line Support Analyst
6 1 (3.33%) 1st/2nd Line Support
6 1 (3.33%) 1st/2nd Line Support Analyst
6 1 (3.33%) 2nd Line Support
6 1 (3.33%) 2nd Line Support Analyst
6 1 (3.33%) IT Manager
6 1 (3.33%) Service Analyst
6 1 (3.33%) Support Analyst
Libraries, Frameworks & Software Standards
1 2 (6.67%) CSS
1 2 (6.67%) HTML
Miscellaneous
1 12 (40.00%) Product Ownership
2 3 (10.00%) CMDB
3 1 (3.33%) Video Conferencing
Operating Systems
1 2 (6.67%) Windows
1 2 (6.67%) Windows 10
2 1 (3.33%) Mac OS
2 1 (3.33%) Windows 7
2 1 (3.33%) Windows Server 2012
2 1 (3.33%) Windows Server 2016
Processes & Methodologies
1 27 (90.00%) ITIL
1 27 (90.00%) Service Management
2 15 (50.00%) Change Management
2 15 (50.00%) Configuration Management
3 14 (46.67%) Analytics
3 14 (46.67%) Data Analytics
4 12 (40.00%) Customer Service
4 12 (40.00%) Problem Management
5 11 (36.67%) Proactive Monitoring
6 2 (6.67%) Customer Engagement
6 2 (6.67%) Operations Management
7 1 (3.33%) Antivirus Management
7 1 (3.33%) Asset Management
7 1 (3.33%) Customer Experience
7 1 (3.33%) Disaster Recovery
7 1 (3.33%) Email Management
7 1 (3.33%) IT Strategy
7 1 (3.33%) Patch Management
7 1 (3.33%) Software Asset Management
7 1 (3.33%) Time Management
Programming Languages
1 2 (6.67%) JavaScript
Quality Assurance & Compliance
1 14 (46.67%) Sarbanes-Oxley
2 2 (6.67%) GRC
Vendors
1 13 (43.33%) Snow
2 2 (6.67%) ServiceNow
3 1 (3.33%) Apple
3 1 (3.33%) Cisco
3 1 (3.33%) Microsoft
3 1 (3.33%) Salesforce