1st Line Support Jobs in the South West

First Line Support
England > South West

The median First Line Support salary in the South West is £24,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 242 237 253
Rank change year-on-year -5 +16 -15
Permanent jobs requiring a 1st Line Support 50 35 70
As % of all permanent jobs advertised in the South West 0.54% 0.51% 0.87%
As % of the Job Titles category 0.56% 0.57% 0.91%
Number of salaries quoted 48 24 54
10th Percentile £15,750 £22,000 £19,500
25th Percentile £21,250 £22,500 £21,063
Median annual salary (50th Percentile) £24,000 £25,500 £25,000
Median % change year-on-year -5.88% +2.00% +11.11%
75th Percentile £25,000 £28,750 £27,250
90th Percentile £26,800 £35,000 £30,000
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +7.26%

All Permanent IT Job Vacancies
South West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 8,876 6,171 7,728
% of permanent jobs with a recognized job title 96.21% 89.23% 96.36%
Number of salaries quoted 6,471 3,836 5,152
10th Percentile £28,000 £29,750 £29,500
25th Percentile £36,250 £37,500 £37,500
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +11.11%
75th Percentile £63,750 £68,750 £65,000
90th Percentile £77,500 £80,000 £77,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

1st Line Support
Job Vacancy Trend in the South West

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for 1st Line Support in the South West

1st Line Support
Salary Trend in the South West

3-month moving average salary quoted in jobs citing 1st Line Support in the South West.

Salary trend for 1st Line Support in the South West

1st Line Support
Salary Histogram in the South West

Salary distribution for jobs citing 1st Line Support in the South West over the 6 months to 4 May 2024.

Salary histogram for 1st Line Support in the South West

1st Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the South West region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Dorset -8 14 £23,577 +2.51% 2
Somerset +14 10 £25,000 -9.09%
Gloucestershire -8 9 £15,750 -30.00%
Bristol +6 7 £22,500 -16.67% 1
Devon -6 6 £24,000 0.00%
Wiltshire -11 4 £27,000 +8.00% 2
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the South West

For the 6 months to 4 May 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring 1st Line Support in the job title.

1 35 (70.00%) Customer Service
2 15 (30.00%) Social Skills
3 12 (24.00%) Microsoft
4 10 (20.00%) Problem-Solving
4 10 (20.00%) Microsoft 365
5 8 (16.00%) Active Directory
5 8 (16.00%) Telecoms
6 7 (14.00%) Azure
6 7 (14.00%) Firewall
6 7 (14.00%) Windows
6 7 (14.00%) Mathematics
6 7 (14.00%) Time Management
7 6 (12.00%) Billing
7 6 (12.00%) Self-Motivation
8 5 (10.00%) Advertising
9 4 (8.00%) Line Management
9 4 (8.00%) Analytical Skills
9 4 (8.00%) CRM
9 4 (8.00%) DNS
9 4 (8.00%) Driving Licence
9 4 (8.00%) Windows Server
9 4 (8.00%) Conflict Resolution
10 3 (6.00%) Windows 10
10 3 (6.00%) Service Management
11 2 (4.00%) Disaster Recovery
11 2 (4.00%) ITIL
11 2 (4.00%) ITSM
11 2 (4.00%) Wi-Fi
11 2 (4.00%) IPsec
11 2 (4.00%) CCNA

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.00%) Microsoft Exchange
1 2 (4.00%) SharePoint
2 1 (2.00%) JOnAS
Cloud Services
1 10 (20.00%) Microsoft 365
2 7 (14.00%) Azure
3 2 (4.00%) Entra ID
3 2 (4.00%) OneDrive
3 2 (4.00%) WhatsApp
Communications & Networking
1 7 (14.00%) Firewall
2 4 (8.00%) DNS
3 2 (4.00%) DHCP
3 2 (4.00%) IPsec
3 2 (4.00%) LAN
3 2 (4.00%) VLAN
3 2 (4.00%) VPN
3 2 (4.00%) WAN
3 2 (4.00%) Wi-Fi
4 1 (2.00%) NAS
4 1 (2.00%) SAN
4 1 (2.00%) VoIP
Database & Business Intelligence
1 1 (2.00%) MySQL
1 1 (2.00%) SQL Server
General
1 15 (30.00%) Social Skills
2 8 (16.00%) Telecoms
3 6 (12.00%) Billing
4 5 (10.00%) Advertising
5 4 (8.00%) Analytical Skills
6 1 (2.00%) Law
6 1 (2.00%) Legal
6 1 (2.00%) Manufacturing
6 1 (2.00%) Marketing
6 1 (2.00%) Organisational Skills
Miscellaneous
1 6 (12.00%) Self-Motivation
2 4 (8.00%) Driving Licence
3 2 (4.00%) Renewable Energy
4 1 (2.00%) Life Science
4 1 (2.00%) Management Information System
4 1 (2.00%) Onboarding
4 1 (2.00%) Operational Technology
Operating Systems
1 7 (14.00%) Windows
2 4 (8.00%) Windows Server
3 3 (6.00%) Windows 10
4 1 (2.00%) Mac OS
4 1 (2.00%) Windows Server 2012
4 1 (2.00%) Windows Server 2019
Processes & Methodologies
1 35 (70.00%) Customer Service
2 10 (20.00%) Problem-Solving
3 7 (14.00%) Mathematics
3 7 (14.00%) Time Management
4 4 (8.00%) Conflict Resolution
4 4 (8.00%) CRM
4 4 (8.00%) Line Management
5 3 (6.00%) Service Management
6 2 (4.00%) Disaster Recovery
6 2 (4.00%) ITIL
6 2 (4.00%) ITSM
7 1 (2.00%) Analytics
7 1 (2.00%) Case Management
7 1 (2.00%) Chat Support
7 1 (2.00%) Computer Science
7 1 (2.00%) Continuous Improvement
7 1 (2.00%) Critical Thinking
7 1 (2.00%) Data Analytics
7 1 (2.00%) User Experience
7 1 (2.00%) Virtual Environments
Programming Languages
1 1 (2.00%) SQL
Qualifications
1 2 (4.00%) A+ Certification
1 2 (4.00%) CCNA
1 2 (4.00%) Cisco Certification
1 2 (4.00%) Degree
1 2 (4.00%) Microsoft Certification
1 2 (4.00%) Network+ Certification
2 1 (2.00%) BPSS Clearance
2 1 (2.00%) Computer Science Degree
2 1 (2.00%) DBS Check
2 1 (2.00%) Security Cleared
Quality Assurance & Compliance
1 2 (4.00%) QA
2 1 (2.00%) SLA
System Software
1 8 (16.00%) Active Directory
2 1 (2.00%) VMware Infrastructure
Vendors
1 12 (24.00%) Microsoft
2 1 (2.00%) VMware