Technical Support Analyst Jobs in the UK excluding London

Technical Support Analyst
UK > UK excluding London

The median Technical Support Analyst salary in the UK excluding London is £29,500 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 681 708 766
Rank change year-on-year +27 +58 -132
Permanent jobs requiring a Technical Support Analyst 90 54 99
As % of all permanent jobs advertised in the UK excluding London 0.13% 0.088% 0.14%
As % of the Job Titles category 0.13% 0.099% 0.15%
Number of salaries quoted 69 39 95
10th Percentile £23,600 £23,500 £21,250
25th Percentile £26,250 £26,375 £24,500
Median annual salary (50th Percentile) £29,500 £33,500 £30,000
Median % change year-on-year -11.94% +11.67% +13.21%
75th Percentile £32,250 £45,000 £38,750
90th Percentile £37,500 £47,500 £45,700
UK median annual salary £30,000 £36,000 £32,500
% change year-on-year -16.67% +10.77% +8.33%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,715 54,769 68,069
% of permanent jobs with a recognized job title 94.79% 89.24% 95.82%
Number of salaries quoted 47,210 31,112 43,042
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Technical Support Analyst in the UK excluding London

Technical Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Technical Support Analyst in the UK excluding London.

Salary trend for Technical Support Analyst in the UK excluding London

Technical Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Technical Support Analyst in the UK excluding London over the 6 months to 4 May 2024.

Salary histogram for Technical Support Analyst in the UK excluding London

Technical Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK excluding London region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +44 31 £28,000 -37.78% 2
North West +31 22 £27,500 -17.91% 2
East of England +24 18 £35,000 +45.83%
South West -9 13 £24,000 -26.15% 1
South East +21 12 £29,500 -22.37% 2
Midlands +21 9 £30,000 -22.48%
West Midlands +18 7 £30,000 -22.48%
Yorkshire +77 6 £31,500 -30.00%
Scotland -62 4 £29,500 -10.61% 3
North East -1 3 £30,000 -50.00%
Wales - 3 - - 1
East Midlands - 2 - -
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 4 May 2024, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Technical Support Analyst in the job title.

1 33 (36.67%) Social Skills
2 32 (35.56%) Problem-Solving
3 30 (33.33%) Windows
4 29 (32.22%) Customer Service
5 23 (25.56%) Microsoft
6 20 (22.22%) Analytical Skills
6 20 (22.22%) Windows 10
7 17 (18.89%) Microsoft 365
7 17 (18.89%) Azure
7 17 (18.89%) Retail
8 16 (17.78%) Windows Server
9 15 (16.67%) Active Directory
10 12 (13.33%) SharePoint
10 12 (13.33%) ITIL
10 12 (13.33%) VMware
11 11 (12.22%) Continuous Improvement
12 9 (10.00%) Degree
12 9 (10.00%) Microsoft Office
12 9 (10.00%) B2B
12 9 (10.00%) Power Automate
13 8 (8.89%) Windows Server 2016
13 8 (8.89%) Windows Server 2019
13 8 (8.89%) SLA
13 8 (8.89%) French Language
13 8 (8.89%) SaaS
13 8 (8.89%) Veeam
14 7 (7.78%) Progress Chef
14 7 (7.78%) vSphere
14 7 (7.78%) Confluence
14 7 (7.78%) AWS

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (13.33%) SharePoint
2 7 (7.78%) Confluence
3 3 (3.33%) Microsoft Exchange
Applications
1 9 (10.00%) Microsoft Office
2 1 (1.11%) Microsoft Excel
Business Applications
1 2 (2.22%) Misys Midas
2 1 (1.11%) Payment Gateway
Cloud Services
1 17 (18.89%) Azure
1 17 (18.89%) Microsoft 365
2 9 (10.00%) Power Automate
3 8 (8.89%) SaaS
4 7 (7.78%) AWS
5 5 (5.56%) Google Workspace
6 4 (4.44%) Entra ID
Communications & Networking
1 5 (5.56%) VSAT
2 4 (4.44%) LAN
2 4 (4.44%) Wi-Fi
2 4 (4.44%) Wireless
3 3 (3.33%) DHCP
3 3 (3.33%) DNS
3 3 (3.33%) Firewall
3 3 (3.33%) HTTP
3 3 (3.33%) Internet
3 3 (3.33%) Remote Desktop
3 3 (3.33%) VLAN
3 3 (3.33%) WAN
Database & Business Intelligence
1 2 (2.22%) SQL Server
2 1 (1.11%) MongoDB
Development Applications
1 7 (7.78%) JIRA
General
1 33 (36.67%) Social Skills
2 20 (22.22%) Analytical Skills
3 17 (18.89%) Retail
4 8 (8.89%) French Language
5 5 (5.56%) Portuguese Language
5 5 (5.56%) Telecoms
6 4 (4.44%) Finance
6 4 (4.44%) Manufacturing
6 4 (4.44%) Military
6 4 (4.44%) Public Sector
7 3 (3.33%) Organisational Skills
8 2 (2.22%) Pharmaceutical
9 1 (1.11%) Inclusion and Diversity
9 1 (1.11%) Legal
Libraries, Frameworks & Software Standards
1 3 (3.33%) .NET
1 3 (3.33%) HTML
1 3 (3.33%) REST
Miscellaneous
1 5 (5.56%) Greenfield Project
2 4 (4.44%) Driving Licence
3 3 (3.33%) FMCG
4 1 (1.11%) Client/Server
4 1 (1.11%) Handset
4 1 (1.11%) Management Information System
4 1 (1.11%) Onboarding
4 1 (1.11%) Video Conferencing
Operating Systems
1 30 (33.33%) Windows
2 20 (22.22%) Windows 10
3 16 (17.78%) Windows Server
4 8 (8.89%) Windows Server 2016
4 8 (8.89%) Windows Server 2019
5 6 (6.67%) Apple iOS
5 6 (6.67%) Linux
6 3 (3.33%) Mac OS
7 1 (1.11%) Android
7 1 (1.11%) Windows Server 2012
Processes & Methodologies
1 32 (35.56%) Problem-Solving
2 29 (32.22%) Customer Service
3 12 (13.33%) ITIL
4 11 (12.22%) Continuous Improvement
5 9 (10.00%) B2B
6 6 (6.67%) Collaborative Culture
7 5 (5.56%) Case Management
7 5 (5.56%) Roadmaps
7 5 (5.56%) Service Catalogue
7 5 (5.56%) Service Management
8 4 (4.44%) Agile
8 4 (4.44%) Business Continuity
8 4 (4.44%) Disaster Recovery
8 4 (4.44%) IT Strategy
9 3 (3.33%) Asset Management
9 3 (3.33%) Critical Thinking
9 3 (3.33%) Customer Experience
9 3 (3.33%) Decision-Making
9 3 (3.33%) Innovative Thinking
9 3 (3.33%) Project Delivery
Programming Languages
1 7 (7.78%) SQL
2 3 (3.33%) C#
3 1 (1.11%) Bash
3 1 (1.11%) PowerShell
3 1 (1.11%) Python
Qualifications
1 9 (10.00%) Degree
2 4 (4.44%) BPSS Clearance
2 4 (4.44%) SC Cleared
2 4 (4.44%) Security Cleared
3 3 (3.33%) HND
4 1 (1.11%) CCNA
4 1 (1.11%) Cisco Certification
Quality Assurance & Compliance
1 8 (8.89%) SLA
2 3 (3.33%) Disclosure Scotland
System Software
1 15 (16.67%) Active Directory
2 7 (7.78%) vSphere
3 6 (6.67%) VMware Infrastructure
4 5 (5.56%) Hyper-V
5 4 (4.44%) Microsoft Virtual Server
5 4 (4.44%) Virtual Servers
Systems Management
1 7 (7.78%) Progress Chef
2 5 (5.56%) Jamf Pro
2 5 (5.56%) Microsoft Intune
3 3 (3.33%) SCCM
Vendors
1 23 (25.56%) Microsoft
2 12 (13.33%) VMware
3 8 (8.89%) Veeam
4 7 (7.78%) Commvault
5 5 (5.56%) ServiceNow
6 3 (3.33%) Oracle
6 3 (3.33%) UiPath
7 2 (2.22%) Citrix
8 1 (1.11%) CheckPoint
8 1 (1.11%) Cisco
8 1 (1.11%) Datto
8 1 (1.11%) Google
8 1 (1.11%) Palo Alto