The statistics below represent IT jobs advertised across the UK that had Technical Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 19 February 2017 with a comparison to same period over 2 years.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
Technical Support Analyst
UK
Rank 706 652 697
Rank change year-on-year
-54 +45
Permanent jobs requiring a Technical Support Analyst 143 293 258
As % of all permanent IT jobs located in the UK 0.17% 0.29% 0.24%
As % of the Job Titles category 0.18% 0.30% 0.25%
Number of salaries quoted 117 268 232
Median salary £28,000 £30,000 £32,500
Median salary % change year-on-year
-6.66% -7.69%
90% offered a salary of more than £18,000 £22,500 £23,500
10% offered a salary of more than £39,100 £45,000 £47,500
UK excluding London median salary £23,500 £28,000 £30,000
% change year-on-year
-16.07% -6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
80378 98697 102848
As % of all permanent IT jobs located in the UK 96.34% 96.47% 96.65%
Number of salaries quoted 66729 82822 84999
Median salary £46,000 £45,000 £45,000
Median salary % change year-on-year
+2.22% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Technical Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 19 February 2017 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -37 128 £28,000 -11.11% 17
London +2 51 £33,500 -11.25% 2
Yorkshire +29 20 £21,500 -10.41% 4
East of England +24 17 £18,000 -40.00% 2
South East -9 15 £22,500 -30.76% 2
West Midlands +36 13 £37,500 +50.00% 4
West Yorkshire +32 13 £27,500 +14.58% 2
Leeds +27 12 £27,750 +35.36%
Hertfordshire +15 11 £18,000 -48.57% 1
South West +25 10 £35,000 +2.94%
Stevenage - 10 £18,000 - 1
Scotland +33 9 £25,000 -28.57% 1
City of London +44 8 £39,250 +7.53%
North Yorkshire +10 7 £21,500 -14.00%
Harrogate +6 7 £21,500 -14.00%
Surrey +40 6 £22,500 -16.66%
Staines - 6 £22,500 -
Leamington Spa - 6 £37,500 -
Warwickshire - 6 £37,500 - 1
Bristol +10 5 £29,500 -
Peterborough - 5 £25,000 - 1
Cambridgeshire - 5 £25,000 - 1
Glasgow +22 4 - - 1
Wiltshire +22 4 £35,000 +2.94%
Chippenham - 4 £35,000 -
Berkshire +21 3 £22,000 -13.72%
Reading +13 3 £22,000 -16.98%
Edinburgh - 3 £25,000 -
Birmingham +17 2 £30,000 +20.00%
Kent +11 2 £27,500 -29.48%

Technical Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 19 February 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Analyst in the job title.

1 145 (48.33%) Windows
2 119 (39.67%) Microsoft
3 86 (28.67%) Active Directory
4 75 (25.00%) MS Excel
5 73 (24.33%) SQL
5 73 (24.33%) ITIL
6 70 (23.33%) Windows Server
7 55 (18.33%) SQL Server
7 55 (18.33%) Finance
8 53 (17.67%) VMware
9 47 (15.67%) MS Office
10 45 (15.00%) Degree
11 43 (14.33%) Analytical Skills
12 42 (14.00%) Windows 7
13 40 (13.33%) MS Exchange
13 40 (13.33%) Windows Server 2012
14 38 (12.67%) DNS
15 35 (11.67%) Windows Server 2008
16 32 (10.67%) Linux
17 31 (10.33%) Service Delivery
18 29 (9.67%) Citrix
18 29 (9.67%) Problem Management
19 28 (9.33%) Cisco
19 28 (9.33%) LAN
19 28 (9.33%) WAN
19 28 (9.33%) Service Management
20 27 (9.00%) Firewall
21 25 (8.33%) SLA
21 25 (8.33%) SAN
21 25 (8.33%) Incident Management

Technical Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (13.33%) MS Exchange
2 24 (8.00%) IIS
3 22 (7.33%) Exchange Server 2010
4 15 (5.00%) Exchange Server 2013
5 12 (4.00%) SharePoint
6 11 (3.67%) WebSphere
7 8 (2.67%) Alfresco
7 8 (2.67%) Apache
7 8 (2.67%) JBoss
7 8 (2.67%) Joomla!
7 8 (2.67%) Skype for Business
7 8 (2.67%) WebLogic
8 7 (2.33%) Exchange Server 2007
9 5 (1.67%) IBM Notes
10 4 (1.33%) SharePoint 2013
11 3 (1.00%) Exchange Server 2003
12 2 (0.67%) CMS
12 2 (0.67%) IBM Domino
13 1 (0.33%) ArcGIS
13 1 (0.33%) Elasticsearch
Applications
1 75 (25.00%) MS Excel
2 47 (15.67%) MS Office
3 8 (2.67%) MS PowerPoint
4 6 (2.00%) MS Visio
5 1 (0.33%) AutoCAD
5 1 (0.33%) Pro/ENGINEER
5 1 (0.33%) ProjectWise
5 1 (0.33%) PTC Creo
5 1 (0.33%) Revit
5 1 (0.33%) Vectorworks
Business Applications
1 14 (4.67%) RiskWrite
2 5 (1.67%) SAP Oil and Gas
3 3 (1.00%) Dynamics CRM
4 2 (0.67%) Loan IQ
4 2 (0.67%) Retail-J
5 1 (0.33%) Dynamics AX
5 1 (0.33%) JDE EnterpriseOne
5 1 (0.33%) NetSuite
5 1 (0.33%) Primavera
5 1 (0.33%) Unit4 Business World
Cloud Services
1 23 (7.67%) SaaS
2 18 (6.00%) Office 365
3 8 (2.67%) GitHub
4 3 (1.00%) Microsoft Azure
5 2 (0.67%) Amazon AWS
5 2 (0.67%) Cloud Computing
6 1 (0.33%) Adobe Creative Cloud
6 1 (0.33%) Boomi
6 1 (0.33%) G Suite
6 1 (0.33%) OneDrive
6 1 (0.33%) SuccessFactors
Communications & Networking
1 38 (12.67%) DNS
2 28 (9.33%) LAN
2 28 (9.33%) WAN
3 27 (9.00%) Firewall
4 25 (8.33%) SAN
5 24 (8.00%) DHCP
5 24 (8.00%) TCP/IP
6 22 (7.33%) Internet
7 17 (5.67%) SMTP
8 11 (3.67%) VPN
9 9 (3.00%) Network Security
10 8 (2.67%) LDAP
10 8 (2.67%) NAS
11 6 (2.00%) HTTP
11 6 (2.00%) Skype
12 5 (1.67%) Cisco ASA
12 5 (1.67%) IPsec
12 5 (1.67%) SSH
12 5 (1.67%) tcpdump
12 5 (1.67%) VLAN
Database & Business Intelligence
1 55 (18.33%) SQL Server
2 21 (7.00%) SQL Server 2008
3 13 (4.33%) SQL Server 2012
4 9 (3.00%) SQL Server 2000
4 9 (3.00%) SQL Server 2005
5 8 (2.67%) MongoDB
5 8 (2.67%) MS Access
6 5 (1.67%) Oracle Database
7 4 (1.33%) Oracle Database 11g
7 4 (1.33%) Relational Database
7 4 (1.33%) SQL Server 2014
8 3 (1.00%) Data Warehouse
9 2 (0.67%) SQL Server Integration Services
9 2 (0.67%) SQL Server Reporting Services
10 1 (0.33%) BusinessObjects
10 1 (0.33%) GIS
10 1 (0.33%) Hadoop
10 1 (0.33%) Oracle BI EE
10 1 (0.33%) PostgreSQL
10 1 (0.33%) QlikView
Development Applications
1 14 (4.67%) Eclipse
1 14 (4.67%) VersionOne
2 8 (2.67%) Jenkins
2 8 (2.67%) Maven
2 8 (2.67%) Oracle Forms
2 8 (2.67%) Subversion
3 2 (0.67%) NCrunch
3 2 (0.67%) NeoLoad
3 2 (0.67%) ReSharper
3 2 (0.67%) Selenium
3 2 (0.67%) Visual Studio
General
1 55 (18.33%) Finance
2 19 (6.33%) Telecoms
3 11 (3.67%) Manufacturing
4 10 (3.33%) Retail
5 7 (2.33%) Electronics
6 6 (2.00%) Banking
6 6 (2.00%) Marketing
7 5 (1.67%) Dutch Language
7 5 (1.67%) French Language
7 5 (1.67%) Law
7 5 (1.67%) Legal
8 4 (1.33%) Advertising
9 2 (0.67%) Back Office
9 2 (0.67%) German Language
9 2 (0.67%) Mandarin Language
9 2 (0.67%) Polish Language
10 1 (0.33%) Arabic Language
10 1 (0.33%) Italian Language
10 1 (0.33%) Russian Language
10 1 (0.33%) Spanish Language
Libraries, Frameworks & Software Standards
1 15 (5.00%) Web Services
2 14 (4.67%) XML
3 12 (4.00%) .NET
4 10 (3.33%) HTML
5 9 (3.00%) Hibernate
5 9 (3.00%) Spring
5 9 (3.00%) Spring MVC
6 8 (2.67%) Ajax
6 8 (2.67%) AngularJS
6 8 (2.67%) Backbone.js
6 8 (2.67%) Dojo
6 8 (2.67%) Ember.js
6 8 (2.67%) JPA
6 8 (2.67%) JSP
6 8 (2.67%) React
6 8 (2.67%) SOAP
6 8 (2.67%) Spring Web Flow
6 8 (2.67%) WSDL
7 3 (1.00%) COM
8 2 (0.67%) ASP.NET
Miscellaneous
1 43 (14.33%) Analytical Skills
2 17 (5.67%) Data Centre
3 14 (4.67%) Computer Science
3 14 (4.67%) iSeries
4 9 (3.00%) Management Information System
5 5 (1.67%) PKI
5 5 (1.67%) Replication
5 5 (1.67%) Smartphone
6 4 (1.33%) EPoS
6 4 (1.33%) Fat Client
6 4 (1.33%) Mathematics
6 4 (1.33%) Thin Client
7 3 (1.00%) Blackberry
7 3 (1.00%) BYOD
7 3 (1.00%) Credit Risk
7 3 (1.00%) Driving Licence
7 3 (1.00%) Fintech
8 2 (0.67%) Enterprise Storage
8 2 (0.67%) Social Network
8 2 (0.67%) Video Conferencing
Operating Systems
1 145 (48.33%) Windows
2 70 (23.33%) Windows Server
3 42 (14.00%) Windows 7
4 40 (13.33%) Windows Server 2012
5 35 (11.67%) Windows Server 2008
6 32 (10.67%) Linux
7 20 (6.67%) Windows XP
8 16 (5.33%) Windows Server 2003
9 13 (4.33%) Unix
10 10 (3.33%) Apple iOS
10 10 (3.33%) Windows Vista
11 9 (3.00%) Android
11 9 (3.00%) Windows 8
12 7 (2.33%) Mac OS X
13 4 (1.33%) Windows 10
14 2 (0.67%) Windows 2000
15 1 (0.33%) AIX
15 1 (0.33%) Mac OS X Server
15 1 (0.33%) MVS
15 1 (0.33%) Solaris
Processes & Methodologies
1 73 (24.33%) ITIL
2 31 (10.33%) Service Delivery
3 29 (9.67%) Problem Management
4 28 (9.33%) Service Management
5 25 (8.33%) Incident Management
6 24 (8.00%) CRM
7 20 (6.67%) Change Control
7 20 (6.67%) Change Management
8 14 (4.67%) Performance Tuning
8 14 (4.67%) Trend Analysis
9 13 (4.33%) Disaster Recovery
10 12 (4.00%) Capacity Planning
10 12 (4.00%) Open Source
11 10 (3.33%) Release Management
12 9 (3.00%) MVC
12 9 (3.00%) Ticket Management
13 8 (2.67%) Android Development
13 8 (2.67%) High Availability
13 8 (2.67%) iOS Development
13 8 (2.67%) Mobile Development
Programming Languages
1 73 (24.33%) SQL
2 19 (6.33%) Java
3 15 (5.00%) JavaScript
4 11 (3.67%) PHP
5 10 (3.33%) PowerShell
6 9 (3.00%) VB
6 9 (3.00%) VBA
7 8 (2.67%) Delphi
7 8 (2.67%) Pascal
8 5 (1.67%) C#
9 4 (1.33%) C
9 4 (1.33%) Perl
9 4 (1.33%) T-SQL
10 2 (0.67%) Bash Shell
10 2 (0.67%) Python
10 2 (0.67%) Scala
10 2 (0.67%) VB6
11 1 (0.33%) C++
Qualifications
1 45 (15.00%) Degree
2 24 (8.00%) Microsoft Certification
3 21 (7.00%) MCSE
4 19 (6.33%) Cisco Certification
5 18 (6.00%) CCNA
6 17 (5.67%) Security Cleared
7 14 (4.67%) ITIL Foundation Certificate
8 9 (3.00%) SC Cleared
9 6 (2.00%) MCP
10 5 (1.67%) MCSA
11 3 (1.00%) ACMT
11 3 (1.00%) VMware Certified Professional (VCP)
12 1 (0.33%) CISM
12 1 (0.33%) CISSP
12 1 (0.33%) DBS Check
12 1 (0.33%) ITIL Certification
12 1 (0.33%) MCITP
12 1 (0.33%) SANS
Quality Assurance & Compliance
1 25 (8.33%) SLA
2 6 (2.00%) ISO/IEC 27001
3 5 (1.67%) QA
4 3 (1.00%) Basel II
4 3 (1.00%) Basel III
5 2 (0.67%) BS25999
5 2 (0.67%) Disclosure Scotland
6 1 (0.33%) Data Quality
6 1 (0.33%) ISO 9001
System Software
1 86 (28.67%) Active Directory
2 24 (8.00%) VMware Infrastructure
3 17 (5.67%) IMail Server
4 16 (5.33%) XenApp
5 12 (4.00%) VMware ESXi
5 12 (4.00%) vSphere
6 9 (3.00%) Hyper-V
7 8 (2.67%) XenServer
8 6 (2.00%) Virtual Machines
9 4 (1.33%) Terminal Services
9 4 (1.33%) XenDesktop
10 1 (0.33%) Citrix Presentation Server
10 1 (0.33%) Terminal Server
10 1 (0.33%) Virtual Servers
Systems Management
1 13 (4.33%) Nagios
2 12 (4.00%) SCCM
3 6 (2.00%) OpenView
4 3 (1.00%) Systems Management Server (SMS)
5 2 (0.67%) AirWatch
5 2 (0.67%) Microsoft Clustering
6 1 (0.33%) Backup Exec
6 1 (0.33%) Computer Emergency Response Teams
6 1 (0.33%) Control-M
6 1 (0.33%) CSIRT
6 1 (0.33%) NetBackup
6 1 (0.33%) Norton AntiVirus
6 1 (0.33%) SCOM
Vendors
1 119 (39.67%) Microsoft
2 53 (17.67%) VMware
3 29 (9.67%) Citrix
4 28 (9.33%) Cisco
5 22 (7.33%) Oracle
6 13 (4.33%) Apple
6 13 (4.33%) Veeam
7 12 (4.00%) IBM
7 12 (4.00%) Juniper
8 10 (3.33%) HP
9 8 (2.67%) Dell
9 8 (2.67%) Sophos
10 7 (2.33%) CheckPoint
11 6 (2.00%) NetApp
12 5 (1.67%) Blue Coat
12 5 (1.67%) F5
12 5 (1.67%) Forcepoint
12 5 (1.67%) Lotus
12 5 (1.67%) NETGEAR
12 5 (1.67%) SAP
North London
TEKsystems
Salary: £25000 - £35000 per annum + Additional Benefits
Posted: Yesterday
Castleford, West Yorkshire
Searchability
Salary: £16000 - £20000 per annum
Posted: 2 days ago
Nottingham, Nottinghamshire
Nottingham Trent University
Salary: From £32,004 to £36,001 per annum
Posted: 2 days ago
Warwick, Warwickshire
Accenture
Salary: Up to £28,000 per annum + Benefits
Posted: 2 days ago
Stevenage, Hertfordshire
Understanding Recruitment
Salary: £20000 - £25000.00 per annum + benefits
Posted: 6 days ago
Shrewsbury, Shropshire
IT Talent Solutions
Salary: From £25,000 to £30,000 per annum
Posted: 4 days ago
Peterborough, Cambridgeshire
Interaction Recruitment PLC
Salary: £22k - 25k per year + shift allowance
Posted: 6 days ago
Glasgow, Lanarkshire
Cathcart Associates Ltd
Salary: Benefits
Posted: 6 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + Basic Salary as well as Award Winning Traini
Posted: 3 days ago
Redditch, Worcestershire
Network ITR
Salary: £25000 per annum
Posted: 6 days ago
Doncaster
Recruitment Genius Ltd
Salary: £16000 - £20000 per annum
Posted: 9 days ago
Cheshire
Nigel Frank International
Salary: £22000 per annum + Additional Benefits
Posted: 10 days ago
Hull, North Humberside
Kcom Group Plc
Salary: £15000 - £17500 per annum + additional benefits
Posted: 19 days ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 6 days ago
Greater Manchester
Nigel Frank International
Salary: £28000 per annum + Additional benefits
Posted: 12 days ago
Milton Keynes, Buckinghamshire
Bluetownonline
Salary: £17000 - £24500 per annum
Posted: 6 days ago
Solihull
Recruitment Revolution Limited
Salary: £24,000 - £27,000 plus shift allowance + Extensive Benefits
Posted: 12 days ago
Wetherby
Recruitment Revolution Limited
Salary: £20,000 to £25,000 per annum + Full Company Benefits
Posted: 22 days ago