The statistics below represent IT jobs advertised across the UK that had Technical Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 3 December 2016 with a comparison to same period over 2 years.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 722 725 658
Rank change year-on-year
+3 -67
Permanent jobs requiring a Technical Support Analyst 143 246 342
As % of all permanent IT jobs located in the UK 0.16% 0.23% 0.30%
As % of the Job Titles category 0.17% 0.24% 0.31%
Number of salaries quoted 132 219 304
Median salary £28,500 £26,500 £32,500
Median salary % change year-on-year
+7.54% -18.46%
90% offered a salary of more than £22,000 £22,000 £22,500
10% offered a salary of more than £40,000 £42,500 £45,300
UK excluding London median salary £27,000 £25,000 £29,250
% change year-on-year
+8.00% -14.52%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86161 103624 111063
As % of all permanent IT jobs located in the UK 96.43% 96.54% 96.63%
Number of salaries quoted 71560 86373 91858
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Technical Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 3 December 2016 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 140 £29,000 +5.45% 14
South East +68 48 £25,000 -2.91% 1
London +28 33 £38,000 +1.33% 5
Yorkshire -10 19 £28,000 +14.28% 2
Brighton +36 15 £24,000 -4.00%
East Sussex +33 15 £24,000 -4.00%
South West +22 15 £32,500 +22.64% 1
West Yorkshire +9 14 £29,000 +18.36% 1
Berkshire +37 12 £22,000 -45.00%
West Midlands -16 11 £26,500 +21.38% 4
Leeds +12 10 £28,000 +14.28% 1
Reading +26 9 £22,000 -45.00%
Bristol +23 8 £32,500 - 1
Buckinghamshire +20 7 £31,500 -10.00% 1
Surrey +15 7 £27,500 +12.24%
Wiltshire +22 6 £32,500 +22.64%
East of England +1 6 £32,500 +30.00%
Guildford +21 5 £27,500 +17.02%
North Yorkshire -4 5 £25,000 +11.11%
Tamworth - 5 £22,000 -
Staffordshire - 5 £22,000 -
City of London +29 4 £37,750 -5.62% 1
Harrogate +9 4 £25,000 +11.11%
Aylesbury -8 4 £37,500 +7.14%
North West -27 4 £27,000 +1.88% 1
Wetherby - 4 £32,500 -
Cambridgeshire +4 3 - -
Peterborough -5 3 - -
Manchester -17 3 £30,500 +52.50%
Corsham - 3 £32,500 -

Technical Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 3 December 2016, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Analyst in the job title.

1 143 (43.87%) Windows
2 134 (41.10%) Microsoft
3 87 (26.69%) MS Excel
4 84 (25.77%) Active Directory
5 79 (24.23%) SQL
6 78 (23.93%) SQL Server
7 72 (22.09%) Windows Server
8 60 (18.40%) ITIL
8 60 (18.40%) Finance
9 55 (16.87%) Degree
10 49 (15.03%) VMware
11 45 (13.80%) MS Exchange
12 44 (13.50%) MS Office
13 40 (12.27%) Oracle
14 36 (11.04%) Linux
14 36 (11.04%) Analytical Skills
15 35 (10.74%) Firewall
15 35 (10.74%) SaaS
16 33 (10.12%) DNS
17 30 (9.20%) Windows 7
17 30 (9.20%) Java
18 29 (8.90%) Service Management
19 28 (8.59%) LAN
19 28 (8.59%) WAN
19 28 (8.59%) Microsoft Certification
20 27 (8.28%) CCNA
20 27 (8.28%) Cisco Certification
20 27 (8.28%) Windows Server 2012
21 26 (7.98%) DHCP
21 26 (7.98%) MCSE

Technical Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (13.80%) MS Exchange
2 21 (6.44%) IIS
3 18 (5.52%) SharePoint
4 16 (4.91%) Exchange Server 2010
4 16 (4.91%) Exchange Server 2013
5 11 (3.37%) Apache
5 11 (3.37%) Exchange Server 2007
6 10 (3.07%) WebSphere
7 9 (2.76%) Skype for Business
8 7 (2.15%) WebLogic
9 6 (1.84%) Exchange Server 2003
9 6 (1.84%) Joomla!
10 5 (1.53%) Alfresco
10 5 (1.53%) JBoss
11 4 (1.23%) SharePoint 2013
11 4 (1.23%) Tomcat
12 3 (0.92%) IBM Notes
13 2 (0.61%) CMS
13 2 (0.61%) SharePoint Server
14 1 (0.31%) Elasticsearch
Applications
1 87 (26.69%) MS Excel
2 44 (13.50%) MS Office
3 5 (1.53%) MS PowerPoint
4 4 (1.23%) MS Visio
5 1 (0.31%) ProjectWise
5 1 (0.31%) Revit
Business Applications
1 11 (3.37%) Remedy ITSM
2 5 (1.53%) SAP Oil and Gas
3 4 (1.23%) Dynamics CRM
3 4 (1.23%) Oracle Applications
3 4 (1.23%) RiskWrite
4 3 (0.92%) Oracle EBS
4 3 (0.92%) Oracle EBS R12
5 2 (0.61%) Retail-J
6 1 (0.31%) Dynamics AX
6 1 (0.31%) LatentZero
6 1 (0.31%) Magento
6 1 (0.31%) Markit EDM
6 1 (0.31%) Primavera
6 1 (0.31%) thinkFolio
Cloud Services
1 35 (10.74%) SaaS
2 14 (4.29%) Office 365
3 10 (3.07%) Amazon AWS
3 10 (3.07%) Microsoft Azure
4 5 (1.53%) GitHub
5 3 (0.92%) Cloud Computing
6 2 (0.61%) Mimecast
7 1 (0.31%) Boomi
7 1 (0.31%) SuccessFactors
Communications & Networking
1 35 (10.74%) Firewall
2 33 (10.12%) DNS
3 28 (8.59%) LAN
3 28 (8.59%) WAN
4 26 (7.98%) DHCP
5 24 (7.36%) Internet
5 24 (7.36%) TCP/IP
6 20 (6.13%) SMTP
7 16 (4.91%) SAN
8 15 (4.60%) VPN
9 14 (4.29%) VLAN
10 10 (3.07%) Network Security
11 9 (2.76%) Skype
11 9 (2.76%) Wireless
11 9 (2.76%) Wireshark
12 6 (1.84%) Cisco ASA
12 6 (1.84%) Cisco PIX
12 6 (1.84%) HTTP
12 6 (1.84%) LDAP
12 6 (1.84%) SSH
Database & Business Intelligence
1 78 (23.93%) SQL Server
2 24 (7.36%) SQL Server 2008
3 15 (4.60%) SQL Server 2012
4 14 (4.29%) Oracle Database
5 10 (3.07%) SQL Server 2000
5 10 (3.07%) SQL Server 2005
6 9 (2.76%) SQL Server Reporting Services
7 6 (1.84%) MySQL
7 6 (1.84%) Oracle Database 11g
8 5 (1.53%) MongoDB
8 5 (1.53%) MS Access
8 5 (1.53%) SQL Server 2014
8 5 (1.53%) SQL Server Integration Services
9 4 (1.23%) Data Warehouse
9 4 (1.23%) KDB
10 3 (0.92%) Oracle Reports
10 3 (0.92%) SQL Server Analysis Services
11 2 (0.61%) QlikView
12 1 (0.31%) Hadoop
12 1 (0.31%) RDBMS
Development Applications
1 8 (2.45%) Oracle Forms
2 5 (1.53%) Jenkins
2 5 (1.53%) Maven
2 5 (1.53%) Subversion
3 4 (1.23%) Eclipse
3 4 (1.23%) VersionOne
4 3 (0.92%) JDeveloper
4 3 (0.92%) Toad
5 2 (0.61%) NCrunch
5 2 (0.61%) NeoLoad
5 2 (0.61%) ReSharper
5 2 (0.61%) Selenium
5 2 (0.61%) Visual Studio
6 1 (0.31%) JIRA
6 1 (0.31%) PowerBuilder
General
1 60 (18.40%) Finance
2 15 (4.60%) Telecoms
3 13 (3.99%) Manufacturing
3 13 (3.99%) Retail
4 8 (2.45%) Banking
5 7 (2.15%) Back Office
6 6 (1.84%) Marketing
7 5 (1.53%) Automotive
7 5 (1.53%) Dutch Language
7 5 (1.53%) Electronics
8 4 (1.23%) French Language
8 4 (1.23%) Front Office
8 4 (1.23%) German Language
9 3 (0.92%) Advertising
10 2 (0.61%) Financial Institution
10 2 (0.61%) Polish Language
10 2 (0.61%) Spanish Language
11 1 (0.31%) Arabic Language
11 1 (0.31%) Italian Language
11 1 (0.31%) Russian Language
Libraries, Frameworks & Software Standards
1 11 (3.37%) .NET
2 10 (3.07%) Web Services
3 8 (2.45%) HTML
3 8 (2.45%) XML
4 6 (1.84%) SOAP
5 5 (1.53%) Ajax
5 5 (1.53%) AngularJS
5 5 (1.53%) Backbone.js
5 5 (1.53%) Dojo
5 5 (1.53%) Ember.js
5 5 (1.53%) Hibernate
5 5 (1.53%) JPA
5 5 (1.53%) JSP
5 5 (1.53%) React
5 5 (1.53%) Spring
5 5 (1.53%) Spring MVC
5 5 (1.53%) Spring Web Flow
5 5 (1.53%) WSDL
6 4 (1.23%) Django
6 4 (1.23%) FIX Protocol
Miscellaneous
1 36 (11.04%) Analytical Skills
2 16 (4.91%) Computer Science
3 12 (3.68%) Data Centre
3 12 (3.68%) Replication
4 7 (2.15%) Mathematics
5 6 (1.84%) Management Information System
6 5 (1.53%) PKI
7 4 (1.23%) Blackberry
7 4 (1.23%) EPoS
7 4 (1.23%) Fintech
7 4 (1.23%) iSeries
8 3 (0.92%) Clustering
8 3 (0.92%) Driving Licence
8 3 (0.92%) iPhone
8 3 (0.92%) Statistics
9 2 (0.61%) Mainframe
9 2 (0.61%) NHS
9 2 (0.61%) Social Network
10 1 (0.31%) EFT
10 1 (0.31%) Thin Client
Operating Systems
1 143 (43.87%) Windows
2 72 (22.09%) Windows Server
3 36 (11.04%) Linux
4 30 (9.20%) Windows 7
5 27 (8.28%) Windows Server 2012
6 25 (7.67%) Windows XP
7 23 (7.06%) Windows Server 2003
7 23 (7.06%) Windows Server 2008
8 21 (6.44%) Unix
9 16 (4.91%) Windows 8
10 12 (3.68%) Mac OS X
10 12 (3.68%) Windows Vista
11 7 (2.15%) Android
11 7 (2.15%) Apple iOS
12 5 (1.53%) Windows 10
13 3 (0.92%) Solaris
14 2 (0.61%) CentOS
15 1 (0.31%) AIX
15 1 (0.31%) Debian
15 1 (0.31%) MVS
Processes & Methodologies
1 60 (18.40%) ITIL
2 29 (8.90%) Service Management
3 26 (7.98%) CRM
4 21 (6.44%) Service Delivery
5 19 (5.83%) Change Management
6 18 (5.52%) ITSM
7 15 (4.60%) Incident Management
8 14 (4.29%) Problem Management
9 13 (3.99%) Change Control
10 11 (3.37%) Disaster Recovery
11 10 (3.07%) Project Management
11 10 (3.07%) Ticket Management
11 10 (3.07%) Validation
12 9 (2.76%) Business Intelligence
12 9 (2.76%) Open Source
13 8 (2.45%) Virtual Environments
14 7 (2.15%) B2B
14 7 (2.15%) E-Procurement
14 7 (2.15%) High Availability
14 7 (2.15%) Release Management
Programming Languages
1 79 (24.23%) SQL
2 30 (9.20%) Java
3 10 (3.07%) C
3 10 (3.07%) PHP
3 10 (3.07%) PowerShell
4 9 (2.76%) JavaScript
5 8 (2.45%) C#
5 8 (2.45%) Python
5 8 (2.45%) T-SQL
5 8 (2.45%) VB
6 5 (1.53%) Delphi
6 5 (1.53%) Pascal
6 5 (1.53%) VBA
7 4 (1.23%) Bash Shell
7 4 (1.23%) Perl
7 4 (1.23%) PL/SQL
7 4 (1.23%) R
8 2 (0.61%) Scala
8 2 (0.61%) VB6
9 1 (0.31%) VBScript
Qualifications
1 55 (16.87%) Degree
2 28 (8.59%) Microsoft Certification
3 27 (8.28%) CCNA
3 27 (8.28%) Cisco Certification
4 26 (7.98%) MCSE
5 18 (5.52%) MCP
6 14 (4.29%) Security Cleared
7 9 (2.76%) MCSA
8 8 (2.45%) VMware Certified Professional (VCP)
9 6 (1.84%) MCITP
10 5 (1.53%) SC Cleared
11 4 (1.23%) ITIL Foundation Certificate
12 3 (0.92%) ACMT
12 3 (0.92%) ITIL Certification
13 2 (0.61%) PMI Certification
13 2 (0.61%) PMP
14 1 (0.31%) A+ Certification
14 1 (0.31%) CISM
14 1 (0.31%) CISSP
14 1 (0.31%) HND
Quality Assurance & Compliance
1 24 (7.36%) SLA
2 7 (2.15%) QA
3 3 (0.92%) ISO/IEC 27001
4 1 (0.31%) Data Quality
4 1 (0.31%) Disclosure Scotland
4 1 (0.31%) ISO 9001
System Software
1 84 (25.77%) Active Directory
2 20 (6.13%) Hyper-V
2 20 (6.13%) IMail Server
2 20 (6.13%) VMware Infrastructure
3 10 (3.07%) VMware ESXi
4 8 (2.45%) XenApp
5 7 (2.15%) vSphere
6 4 (1.23%) Virtual Machines
6 4 (1.23%) XenDesktop
7 1 (0.31%) KVM
7 1 (0.31%) Terminal Services
7 1 (0.31%) UAG
7 1 (0.31%) Varnish
Systems Management
1 11 (3.37%) Nagios
2 8 (2.45%) Norton AntiVirus
3 7 (2.15%) Backup Exec
3 7 (2.15%) SCCM
4 4 (1.23%) OpenView
5 3 (0.92%) Control-M
5 3 (0.92%) McAfee ePO
5 3 (0.92%) Perfmon
5 3 (0.92%) Systems Management Server (SMS)
5 3 (0.92%) WSUS
6 2 (0.61%) AirWatch
6 2 (0.61%) Ansible
6 2 (0.61%) Network Intrusion Detection System
7 1 (0.31%) Cacti
7 1 (0.31%) cPanel
7 1 (0.31%) Microsoft Clustering
7 1 (0.31%) NetBackup
7 1 (0.31%) SCOM
Vendors
1 134 (41.10%) Microsoft
2 49 (15.03%) VMware
3 40 (12.27%) Oracle
4 24 (7.36%) Cisco
5 16 (4.91%) Citrix
6 12 (3.68%) Apple
6 12 (3.68%) Juniper
6 12 (3.68%) NetSuite
6 12 (3.68%) Remedy
6 12 (3.68%) Sophos
6 12 (3.68%) Veeam
7 10 (3.07%) CheckPoint
7 10 (3.07%) IBM
8 9 (2.76%) Avaya
8 9 (2.76%) HP
8 9 (2.76%) Symantec
9 6 (1.84%) Blue Coat
9 6 (1.84%) Forcepoint
9 6 (1.84%) Kaspersky
9 6 (1.84%) Mitel
London
Miller Maxwell Ltd
Salary: From £50,000 to £70,000 per annum
Posted: Yesterday
London
Miller Maxwell Ltd
Salary: From £30,000 to £35,000 per annum
Posted: 2 days ago
Bristol, Avon
Sanderson
Salary: £35000.00 - £40000.00 per annum
Posted: 2 days ago
City, London
Spring Technology
Salary: £35000.00 - £40000.00 per annum
Posted: Yesterday
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £28,000 per annum Plus benefits
Posted: 2 days ago
Solihull, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £32,000 per annum
Posted: Yesterday
Central London / West End
Square One Resources
Salary: From £50,000 to £70,000 per annum + Corporate Benefits
Posted: 2 days ago
Warwick, Warwickshire
Accenture
Salary: Up to £24,500 per annum
Posted: 5 days ago
London
Joseph Harry Ltd
Salary: £45000 - £65000 per annum + 20-30% Bonus + 10% Pension
Posted: 3 days ago
Rugby, Warwickshire
Bluetownonline
Posted: 4 days ago
Birmingham
Energize Recruitment Solutions Ltd
Salary: £24000 - £27000 per annum + Bonus
Posted: 8 days ago
Barnsley
Recruitment Genius Ltd
Salary: £17000 - £19000 per annum
Posted: 18 days ago
Milton Keynes
Bluetown Online LTD
Salary: £17000 - £24500 per annum
Posted: 10 days ago
Liverpool, Merseyside
Connected IT
Salary: £25000 - £40000 per annum + Benefits
Posted: 15 days ago