The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 678 698 737
Rank change year-on-year
+20 +39
Permanent jobs requiring a Technical Support Analyst 282 288 262
As % of all permanent IT jobs located in the UK 0.27% 0.26% 0.22%
As % of the Job Titles category 0.28% 0.27% 0.23%
Number of salaries quoted 266 253 247
Average salary £32,500 £32,000 £28,500
Average salary % change year-on-year
+1.56% +12.28%
90% offered a salary of more than £22,500 £22,500 £21,000
10% offered a salary of more than £55,000 £50,000 £50,000
UK excluding London average salary £27,500 £26,000 £26,000
% change year-on-year
+5.76% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99472 107123 115267
As % of all permanent IT jobs located in the UK 96.25% 96.48% 96.40%
Number of salaries quoted 83547 87392 93423
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 29 April 2016 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 269 £32,500 - 18
London -16 101 £47,500 +26.66% 6
South East +50 83 £27,500 +7.84% 5
Surrey +6 29 £27,500 +8.91% 1
Yorkshire +14 27 £24,500 -2.00% 2
South West +7 19 £31,000 +27.83% 2
Wiltshire +6 16 £31,000 +21.56%
West Yorkshire +6 16 £24,000 -4.00% 2
City of London +27 13 £37,500 -25.00%
Berkshire +11 13 £26,000 -35.00%
Swindon +5 13 £31,000 +21.56%
East of England +2 13 £35,000 +27.27%
West Midlands -19 13 £35,000 +33.33%
Kent - 12 £26,000 -
North West +20 11 £38,000 +33.33% 3
Leeds +6 11 £22,500 -21.73% 1
Wales +5 11 £22,500 -15.88%
Sidcup - 11 £29,000 -
Hertfordshire +11 10 £35,000 +20.68%
Hampshire +18 9 £38,750 +51.96% 1
Redhill +14 9 £29,500 +11.32%
Harrogate +12 8 £25,000 -
North Yorkshire +5 8 £25,000 -9.09%
Chertsey - 8 £27,500 -
Reading +23 7 £26,000 -35.00%
Staffordshire +15 7 £35,000 +44.32%
Manchester +11 7 £38,000 +46.15% 2
South Wales +3 7 £22,500 -18.18%
Oxfordshire -9 7 £52,500 +50.96% 1
Burton-upon-Trent - 7 £35,000 -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 April 2016, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 324 (58.80%) Windows
2 218 (39.56%) Microsoft
3 198 (35.93%) Active Directory
4 182 (33.03%) Windows Server
5 163 (29.58%) SQL
6 153 (27.77%) VMware
7 130 (23.59%) Windows Server 2012
8 126 (22.87%) MS Office
9 124 (22.50%) ITIL
10 120 (21.78%) Degree
11 117 (21.23%) Windows Server 2008
12 110 (19.96%) MS Exchange
13 105 (19.06%) MS Excel
13 105 (19.06%) Windows 7
14 104 (18.87%) Finance
15 96 (17.42%) Cisco
16 86 (15.61%) VMware Infrastructure
17 78 (14.16%) Firewall
18 76 (13.79%) Windows 8
19 65 (11.80%) Exchange Server 2013
19 65 (11.80%) Analytical Skills
20 64 (11.62%) SQL Server
21 63 (11.43%) TCP/IP
22 61 (11.07%) SAN
23 59 (10.71%) SLA
23 59 (10.71%) Windows Server 2003
24 50 (9.07%) Citrix
25 49 (8.89%) DNS
26 48 (8.71%) DHCP
26 48 (8.71%) .NET

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 April 2016, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 110 (19.96%) MS Exchange
2 65 (11.80%) Exchange Server 2013
3 47 (8.53%) IIS
4 40 (7.26%) Exchange Server 2010
5 29 (5.26%) Exchange Server 2000
6 23 (4.17%) Apache
7 22 (3.99%) SharePoint
8 20 (3.63%) WebSphere
9 16 (2.90%) Tomcat
10 15 (2.72%) Exchange Server 2003
10 15 (2.72%) Exchange Server 2007
11 11 (2.00%) Skype for Business
12 9 (1.63%) WebLogic
13 6 (1.09%) Blackberry Enterprise Server
14 5 (0.91%) JBoss
15 4 (0.73%) SharePoint 2013
16 3 (0.54%) BizTalk Server
16 3 (0.54%) IBM Notes
16 3 (0.54%) Oracle HTTP Server
17 1 (0.18%) NetWeaver
Applications
1 126 (22.87%) MS Office
2 105 (19.06%) MS Excel
3 3 (0.54%) Adobe Creative Suite
4 1 (0.18%) MS PowerPoint
4 1 (0.18%) MS Visio
Business Applications
1 4 (0.73%) Salesforce.com CRM
2 3 (0.54%) Dynamics AX
3 2 (0.36%) JDE EnterpriseOne
4 1 (0.18%) assyst
4 1 (0.18%) Dynamics CRM
4 1 (0.18%) Oracle EBS
4 1 (0.18%) Oracle EBS R12
4 1 (0.18%) Sage 200
4 1 (0.18%) SAP SRM
Cloud Services
1 16 (2.90%) SaaS
2 15 (2.72%) Office 365
3 4 (0.73%) Amazon AWS
4 2 (0.36%) Mimecast
5 1 (0.18%) GitHub
5 1 (0.18%) IaaS
5 1 (0.18%) Joyent
Communications & Networking
1 78 (14.16%) Firewall
2 63 (11.43%) TCP/IP
3 61 (11.07%) SAN
4 49 (8.89%) DNS
5 48 (8.71%) DHCP
6 36 (6.53%) LAN
7 32 (5.81%) VPN
8 31 (5.63%) iSCSI
9 28 (5.08%) Fibre Channel
10 22 (3.99%) NAS
11 21 (3.81%) Internet
12 20 (3.63%) WAN
13 17 (3.09%) VoIP
14 14 (2.54%) Cisco ASA
14 14 (2.54%) SNMP
14 14 (2.54%) Wireshark
15 7 (1.27%) SMTP
16 6 (1.09%) ISDN
16 6 (1.09%) PSTN
16 6 (1.09%) Wireless
Database & Business Intelligence
1 64 (11.62%) SQL Server
2 10 (1.81%) Oracle Database
2 10 (1.81%) SQL Server Reporting Services
3 9 (1.63%) MySQL
3 9 (1.63%) SQL Server 2005
4 8 (1.45%) Relational Database
5 5 (0.91%) SQL Server 2012
6 4 (0.73%) DB2
7 3 (0.54%) BusinessObjects
7 3 (0.54%) RDBMS
8 2 (0.36%) MS Access
9 1 (0.18%) Crystal Reports
9 1 (0.18%) Data Warehouse
9 1 (0.18%) Oracle Database 11g
9 1 (0.18%) Oracle Reports
9 1 (0.18%) Oracle9i Database
9 1 (0.18%) SAP BI
9 1 (0.18%) SAP BW
9 1 (0.18%) SQL Server Analysis Services
9 1 (0.18%) SQL Server Integration Services
Development Applications
1 4 (0.73%) JIRA
1 4 (0.73%) Oracle Forms
1 4 (0.73%) Visual Studio
2 2 (0.36%) MSI
2 2 (0.36%) Talend Open Studio
3 1 (0.18%) Firebug
3 1 (0.18%) Git (software)
3 1 (0.18%) JDeveloper
3 1 (0.18%) Jenkins
3 1 (0.18%) Maven
3 1 (0.18%) MorphX
3 1 (0.18%) Subversion
3 1 (0.18%) Toad
General
1 104 (18.87%) Finance
2 20 (3.63%) Telecoms
3 17 (3.09%) Financial Institution
4 16 (2.90%) Back Office
5 15 (2.72%) Retail
6 14 (2.54%) Banking
6 14 (2.54%) German Language
7 13 (2.36%) Front Office
8 11 (2.00%) Legal
9 6 (1.09%) Manufacturing
10 5 (0.91%) Advertising
10 5 (0.91%) Billing
10 5 (0.91%) Marketing
11 3 (0.54%) Automotive
12 2 (0.36%) French Language
12 2 (0.36%) Publishing
13 1 (0.18%) Aerospace
13 1 (0.18%) Electronics
13 1 (0.18%) Law
13 1 (0.18%) Spanish Language
Libraries, Frameworks & Software Standards
1 48 (8.71%) .NET
2 32 (5.81%) HTML
3 26 (4.72%) XML
4 15 (2.72%) CSS
5 13 (2.36%) FIX Protocol
6 12 (2.18%) Web Services
7 7 (1.27%) SOAP
8 5 (0.91%) ASP.NET
9 4 (0.73%) DHTML
9 4 (0.73%) J2EE
9 4 (0.73%) Middleware
9 4 (0.73%) XSLT
10 3 (0.54%) JSP
10 3 (0.54%) Rendezvous
10 3 (0.54%) TIBCO EMS
10 3 (0.54%) Windows SharePoint Services
11 2 (0.36%) REST
11 2 (0.36%) Software Packaging
12 1 (0.18%) Backbone.js
12 1 (0.18%) Ember.js
Miscellaneous
1 65 (11.80%) Analytical Skills
2 24 (4.36%) Computer Science
3 20 (3.63%) Derivative
3 20 (3.63%) Hedge funds
4 19 (3.45%) Mathematics
5 14 (2.54%) Equities
6 13 (2.36%) SWIFT
7 11 (2.00%) Blackberry
7 11 (2.00%) Driving Licence
7 11 (2.00%) Management Information System
8 9 (1.63%) Data Centre
8 9 (1.63%) Physics
9 8 (1.45%) Chemistry
9 8 (1.45%) iSeries
10 7 (1.27%) AS400
10 7 (1.27%) EPoS
10 7 (1.27%) Tandem
11 6 (1.09%) Fintech
11 6 (1.09%) Replication
11 6 (1.09%) Video Conferencing
Operating Systems
1 324 (58.80%) Windows
2 182 (33.03%) Windows Server
3 130 (23.59%) Windows Server 2012
4 117 (21.23%) Windows Server 2008
5 105 (19.06%) Windows 7
6 76 (13.79%) Windows 8
7 59 (10.71%) Windows Server 2003
8 48 (8.71%) Unix
9 46 (8.35%) Linux
10 29 (5.26%) Windows 2000 Server
11 24 (4.36%) Windows XP
12 21 (3.81%) Windows 10
13 14 (2.54%) Android
14 12 (2.18%) Apple iOS
15 11 (2.00%) Mac OS X
16 4 (0.73%) CentOS
16 4 (0.73%) Red Hat Enterprise Linux
17 3 (0.54%) Data ONTAP
17 3 (0.54%) Solaris
18 2 (0.36%) AIX
Processes & Methodologies
1 124 (22.50%) ITIL
2 39 (7.08%) Service Delivery
3 31 (5.63%) Time Management
4 28 (5.08%) Disaster Recovery
4 28 (5.08%) Mentoring
5 26 (4.72%) CRM
6 23 (4.17%) Network Management
7 22 (3.99%) Service Management
8 20 (3.63%) Incident Management
9 19 (3.45%) Asset Management
10 14 (2.54%) Investment Management
10 14 (2.54%) Software Testing
11 13 (2.36%) Problem Management
12 12 (2.18%) ERP
13 11 (2.00%) Configuration Management
13 11 (2.00%) Continuous Improvement
13 11 (2.00%) ITIL V3
13 11 (2.00%) Migration
13 11 (2.00%) Software Engineering
14 10 (1.81%) SDLC
Programming Languages
1 163 (29.58%) SQL
2 35 (6.35%) PowerShell
3 32 (5.81%) Perl
4 28 (5.08%) C#
5 22 (3.99%) VB
6 21 (3.81%) Java
7 20 (3.63%) JavaScript
8 15 (2.72%) PHP
8 15 (2.72%) Shell Script
9 13 (2.36%) VB.NET
9 13 (2.36%) VBA
10 10 (1.81%) C++
10 10 (1.81%) PL/SQL
11 8 (1.45%) C
11 8 (1.45%) Python
12 6 (1.09%) VBScript
13 4 (0.73%) VB6
14 3 (0.54%) Delphi
14 3 (0.54%) Pascal
14 3 (0.54%) Ruby
Qualifications
1 120 (21.78%) Degree
2 36 (6.53%) CCNA
2 36 (6.53%) Cisco Certification
3 27 (4.90%) Microsoft Certification
4 16 (2.90%) MCSE
4 16 (2.90%) VMware Certified Professional (VCP)
5 13 (2.36%) ITIL Certification
5 13 (2.36%) Security Cleared
6 12 (2.18%) VCP5
7 11 (2.00%) MCITP
8 10 (1.81%) MCSA
9 8 (1.45%) MCP
10 6 (1.09%) MCDST
11 5 (0.91%) SC Cleared
12 4 (0.73%) HND
12 4 (0.73%) MOS
12 4 (0.73%) NCDA
13 3 (0.54%) AAT
13 3 (0.54%) NCIE
14 1 (0.18%) A+ Certification
Quality Assurance & Compliance
1 59 (10.71%) SLA
2 6 (1.09%) QA
3 3 (0.54%) Data Quality
4 1 (0.18%) SEPA
System Software
1 198 (35.93%) Active Directory
2 86 (15.61%) VMware Infrastructure
3 35 (6.35%) Hyper-V
4 16 (2.90%) vSphere
5 15 (2.72%) XenDesktop
6 14 (2.54%) VMware ESX
7 13 (2.36%) XenApp
8 10 (1.81%) VMware Workstation
9 7 (1.27%) IMail Server
10 5 (0.91%) Microsoft App-V
11 3 (0.54%) Oracle RAC
12 2 (0.36%) DFS Replication
12 2 (0.36%) Squid
12 2 (0.36%) VMware ESXi
13 1 (0.18%) Microsoft Virtual Server
13 1 (0.18%) NFS
Systems Management
1 13 (2.36%) SCCM
2 9 (1.63%) Backup Exec
3 5 (0.91%) FortiGate
3 5 (0.91%) Systems Management Server (SMS)
4 4 (0.73%) Puppet
5 3 (0.54%) Casper Suite
5 3 (0.54%) OpenAM
5 3 (0.54%) OpenView
6 2 (0.36%) DameWare
6 2 (0.36%) Norton AntiVirus
7 1 (0.18%) ITRS Geneos
7 1 (0.18%) McAfee ePO
7 1 (0.18%) Microsoft Data Protection Manager
7 1 (0.18%) MOM
7 1 (0.18%) Nagios
7 1 (0.18%) SCOM
7 1 (0.18%) WSUS
Vendors
1 218 (39.56%) Microsoft
2 153 (27.77%) VMware
3 96 (17.42%) Cisco
4 50 (9.07%) Citrix
5 45 (8.17%) Oracle
6 44 (7.99%) Avaya
7 20 (3.63%) IBM
8 17 (3.09%) CheckPoint
9 15 (2.72%) HP
9 15 (2.72%) Juniper
10 11 (2.00%) NetApp
11 10 (1.81%) Calypso
11 10 (1.81%) Murex
12 7 (1.27%) Genesys
12 7 (1.27%) JD Edwards
12 7 (1.27%) Salesforce.com
13 6 (1.09%) Apple
13 6 (1.09%) AppSense
13 6 (1.09%) Sun
13 6 (1.09%) Veeam
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: From £33,000 to £35,000 per annum Plus Bonus and Benefits
Posted: 2 hours ago
Bristol, Avon
Rockfield
Salary: From £17,000 to £19,000 per annum
Posted: 10 hours ago
Fareham, Hampshire
Clearwater People Solutions
Salary: £35000 - £40000 Per Annum
Posted: 3 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £23,500 per annum Plus Benefits
Posted: 3 days ago
London
Hays Finance Technology
Salary: £60000.00 per annum
Posted: 4 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £18000 - £24000 per annum + Excellent Benefits
Posted: 4 days ago
London
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum + Bens
Posted: 4 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £25000.00 per annum + benefits
Posted: 5 days ago
London
Hays London City Cheapside
Salary: £45000.00 - £65000.00 per annum + bonus
Posted: 8 days ago
Farnham, Surrey
MMC
Salary: £20,000 per annum
Posted: 10 days ago
Abingdon, Oxfordshire
RM plc
Salary: £28000 - £34000 per annum + 5% bonus + benefits
Posted: 10 days ago
Manchester, Lancashire
The Co-operative Group
Salary: Up to £43,000 per annum + excellent benefits
Posted: 11 days ago
Bishopton, Renfrewshire
Hewlett Packard Enterprise
Salary: Competative salary and benefits package
Posted: 14 days ago
London
Capita Internal Resourcing
Posted: 16 days ago
Falkirk
Nigel Frank International Ltd
Salary: £35000 - £40000 per annum + plus bonus, pension, health, flexitime
Posted: 17 days ago
Milton Keynes
Bluetown Online LTD
Salary: £21500 - £28500 per annum
Posted: 18 days ago
South West London
World First
Salary: From £30,000 to £45,000 per annum + excellent bonus & benefits package
Posted: 22 days ago
Liverpool, Merseyside
Connected IT
Salary: £20000 - £30000 per annum + Benefits
Posted: 27 days ago