The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 588 715 583
Rank change year-on-year
+127 -132
Permanent jobs requiring a Technical Support Analyst 310 164 330
As % of all permanent IT jobs located in the UK 0.28% 0.15% 0.29%
As % of the Job Titles category 0.30% 0.16% 0.30%
Number of salaries quoted 282 133 257
Average salary £32,500 £31,000 £30,000
Average salary % change year-on-year
+4.83% +3.33%
90% offered a salary of more than £23,000 £21,000 £21,500
10% offered a salary of more than £45,000 £50,000 £37,650
UK excluding London average salary £30,000 £28,000 £28,500
% change year-on-year
+7.14% -1.75%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104608 102056 108531
As % of all permanent IT jobs located in the UK 94.68% 94.69% 95.26%
Number of salaries quoted 87149 82785 93534
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 24 December 2014 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +133 299 £32,500 +4.00% 17
London +62 124 £37,500 - 6
South East +9 60 £35,000 +25.00% 3
City of London +40 45 £45,000 -10.00% 2
East of England +7 35 £30,000 -3.22%
Hertfordshire +6 29 £30,000 +3.44%
South West -1 21 £30,000 -
West Yorkshire +3 17 £24,000 -13.51% 4
Leeds +1 17 £24,000 -4.00% 4
Yorkshire -15 17 £24,000 -13.51% 6
Welwyn Garden City - 17 £30,000 -
East Midlands +34 16 £27,500 +22.22%
Berkshire +17 14 £31,250 +27.55% 1
West Midlands -9 12 £32,500 -16.12% 2
West Sussex - 11 £35,000 -
Oxfordshire - 11 £25,000 -
Northamptonshire -7 10 £27,500 +22.22%
North West -17 10 £27,500 -6.77%
Gatwick - 10 £35,000 -
Hampshire -18 9 £55,000 +86.44% 2
Reading - 9 £40,000 - 1
Gloucestershire - 8 £30,750 -
East Sussex -1 7 £38,000 +8.57%
Brighton -1 7 £38,000 +8.57%
Birmingham - 7 £36,750 - 1
Cheltenham - 7 £31,500 -
Northampton -3 6 £40,000 +77.77%
Leicestershire - 6 £27,500 -
Bedfordshire +9 5 £32,500 +4.83%
Buckinghamshire -1 5 £35,000 +66.66%

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 369 (64.96%) Windows
2 264 (46.48%) Microsoft
3 191 (33.63%) Active Directory
4 162 (28.52%) ITIL
5 154 (27.11%) SQL
6 152 (26.76%) Windows Server 2008
7 138 (24.30%) Finance
8 130 (22.89%) MS Office
9 124 (21.83%) SQL Server
9 124 (21.83%) MS Excel
10 121 (21.30%) VMware
11 111 (19.54%) Citrix
12 107 (18.84%) Windows 7
13 104 (18.31%) Windows Server 2003
14 96 (16.90%) MS Exchange
15 94 (16.55%) TCP/IP
16 79 (13.91%) Microsoft Certification
17 78 (13.73%) Firewall
18 77 (13.56%) Degree
19 75 (13.20%) UNIX
19 75 (13.20%) Windows Server 2012
19 75 (13.20%) Analytical Skills
20 70 (12.32%) DNS
20 70 (12.32%) Cisco
21 68 (11.97%) Internet
22 67 (11.80%) VMware Infrastructure
23 64 (11.27%) Linux
24 62 (10.92%) Windows XP
25 58 (10.21%) IIS
25 58 (10.21%) DHCP

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 96 (16.90%) MS Exchange
2 58 (10.21%) IIS
3 54 (9.51%) Exchange Server 2010
4 43 (7.57%) SharePoint
5 34 (5.99%) Exchange Server 2007
6 25 (4.40%) Exchange Server 2013
7 21 (3.70%) Exchange Server 2003
8 15 (2.64%) ColdFusion
9 14 (2.46%) Lync
10 13 (2.29%) Blackberry Enterprise Server
11 11 (1.94%) Tomcat
12 9 (1.58%) WorkSite
13 8 (1.41%) IBM Notes
14 7 (1.23%) JBoss
14 7 (1.23%) SharePoint 2010
15 6 (1.06%) Lotus Domino
15 6 (1.06%) Oracle Workflow
16 5 (0.88%) Oracle SOA Suite
17 4 (0.70%) WebSphere
17 4 (0.70%) WebLogic
Applications
1 130 (22.89%) MS Office
2 124 (21.83%) MS Excel
3 4 (0.70%) Acrobat
3 4 (0.70%) Spreadsheet
4 2 (0.35%) Photoshop
4 2 (0.35%) PrintSoft PReS
5 1 (0.18%) MS PowerPoint
5 1 (0.18%) S-PLUS
Business Applications
1 13 (2.29%) Towers Watson Igloo
2 11 (1.94%) Oracle EBS
2 11 (1.94%) Dynamics CRM
3 10 (1.76%) Oracle EBS R12
4 6 (1.06%) SAP SRM
5 4 (0.70%) Dynamics AX
5 4 (0.70%) Oracle Applications
6 2 (0.35%) Oracle ERP
6 2 (0.35%) BPCS
6 2 (0.35%) RiskWrite
6 2 (0.35%) PeopleSoft HRMS
7 1 (0.18%) IntelliMatch
7 1 (0.18%) Oracle Payables
7 1 (0.18%) Oracle Cash Management
7 1 (0.18%) Oracle Assets
7 1 (0.18%) Oracle Internet Expenses
7 1 (0.18%) Oracle Financials
7 1 (0.18%) Summit
7 1 (0.18%) RMDS
7 1 (0.18%) Oracle General Ledger
Cloud Services
1 18 (3.17%) Office 365
2 5 (0.88%) SaaS
3 4 (0.70%) Cloud Computing
4 1 (0.18%) Amazon EC2
4 1 (0.18%) Amazon S3
4 1 (0.18%) Microsoft Azure
4 1 (0.18%) Amazon AWS
4 1 (0.18%) Route 53
4 1 (0.18%) ElastiCache
4 1 (0.18%) Amazon ElastiCache
Communications & Networking
1 94 (16.55%) TCP/IP
2 78 (13.73%) Firewall
3 70 (12.32%) DNS
4 68 (11.97%) Internet
5 58 (10.21%) DHCP
6 49 (8.63%) LAN
7 41 (7.22%) WAN
8 38 (6.69%) VPN
9 32 (5.63%) SAN
10 17 (2.99%) VoIP
11 14 (2.46%) VLAN
12 12 (2.11%) IP Telephony
13 11 (1.94%) ADSL
13 11 (1.94%) Broadband
14 10 (1.76%) Wi-Fi
15 9 (1.58%) Wireless
15 9 (1.58%) FTP
16 8 (1.41%) HTTP
16 8 (1.41%) Fibre Channel
17 7 (1.23%) Cisco IOS
Database & Business Intelligence
1 124 (21.83%) SQL Server
2 43 (7.57%) SQL Server 2005
3 38 (6.69%) MySQL
3 38 (6.69%) SQL Server 2008
4 19 (3.35%) SQL Server 2012
5 14 (2.46%) Relational Database
5 14 (2.46%) Oracle Reports
6 10 (1.76%) Crystal Reports
7 9 (1.58%) MS Access
7 9 (1.58%) RDBMS
8 8 (1.41%) Data Mining
9 7 (1.23%) SQLPlus
10 6 (1.06%) SQL Server Reporting Services
11 4 (0.70%) Oracle Discoverer
12 3 (0.53%) PostgreSQL
12 3 (0.53%) Big Data
12 3 (0.53%) Oracle Database
13 2 (0.35%) Oracle BI EE
13 2 (0.35%) IBM InfoSphere
13 2 (0.35%) Oracle Database 11g
Development Applications
1 9 (1.58%) SQL Server Management Studio (SSMS)
2 8 (1.41%) Oracle Forms
3 6 (1.06%) Toad
4 4 (0.70%) Team Foundation Server
5 3 (0.53%) Subversion
5 3 (0.53%) Maven
6 2 (0.35%) Jenkins
6 2 (0.35%) Eclipse
7 1 (0.18%) JDeveloper
7 1 (0.18%) ProC
7 1 (0.18%) JIRA
7 1 (0.18%) Visual Studio
General
1 138 (24.30%) Finance
2 36 (6.34%) Legal
3 28 (4.93%) Law
4 22 (3.87%) German Language
5 19 (3.35%) Banking
6 15 (2.64%) French Language
7 14 (2.46%) Back Office
8 10 (1.76%) Retail
8 10 (1.76%) Telecoms
9 9 (1.58%) Investment Banking
9 9 (1.58%) Electronics
10 8 (1.41%) Front Office
10 8 (1.41%) Marketing
10 8 (1.41%) Advertising
11 6 (1.06%) Italian Language
11 6 (1.06%) Spanish Language
12 3 (0.53%) Publishing
12 3 (0.53%) Billing
12 3 (0.53%) Manufacturing
13 1 (0.18%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 49 (8.63%) .NET
2 43 (7.57%) XML
3 31 (5.46%) HTML
4 26 (4.58%) SOAP
5 20 (3.52%) ASP.NET
6 15 (2.64%) DHTML
6 15 (2.64%) DOM
7 11 (1.94%) CSS
8 10 (1.76%) J2EE
9 9 (1.58%) COM
10 8 (1.41%) JSP
10 8 (1.41%) Web Services
10 8 (1.41%) Application Packaging
11 7 (1.23%) Oracle Fusion
12 5 (0.88%) jQuery
12 5 (0.88%) WAP
12 5 (0.88%) LAMP
13 4 (0.70%) Middleware
14 3 (0.53%) XSLT
15 2 (0.35%) Flash
Miscellaneous
1 75 (13.20%) Analytical Skills
2 52 (9.15%) Computer Science
3 44 (7.75%) Blackberry
4 16 (2.82%) Management Information System
5 15 (2.64%) Client/Server
6 13 (2.29%) Replication
7 10 (1.76%) Social Media
8 8 (1.41%) iPhone
9 7 (1.23%) Clustering
9 7 (1.23%) Hedge funds
9 7 (1.23%) Data Structures
10 6 (1.06%) Thin Client
10 6 (1.06%) Fat Client
10 6 (1.06%) Mathematics
11 5 (0.88%) Physics
11 5 (0.88%) Handset
11 5 (0.88%) Video Conferencing
11 5 (0.88%) NHS
11 5 (0.88%) Enterprise Software
11 5 (0.88%) Blog
Operating Systems
1 369 (64.96%) Windows
2 152 (26.76%) Windows Server 2008
3 107 (18.84%) Windows 7
4 104 (18.31%) Windows Server 2003
5 75 (13.20%) UNIX
5 75 (13.20%) Windows Server 2012
6 64 (11.27%) Linux
7 62 (10.92%) Windows XP
8 34 (5.99%) Windows Vista
9 31 (5.46%) Windows 8
10 18 (3.17%) Red Hat Enterprise Linux
11 14 (2.46%) Windows 2000 Server
12 11 (1.94%) Mac OS X
12 11 (1.94%) AIX
13 6 (1.06%) Windows 2000
14 5 (0.88%) Mac OS X Server
14 5 (0.88%) Windows Mobile
15 4 (0.70%) HPUX
16 1 (0.18%) Solaris
16 1 (0.18%) MVS
Processes & Methodologies
1 162 (28.52%) ITIL
2 31 (5.46%) Incident Management
3 27 (4.75%) Problem Management
4 26 (4.58%) Time Management
5 24 (4.23%) Root Cause Analysis
6 23 (4.05%) Continuous Improvement
6 23 (4.05%) CRM
6 23 (4.05%) Configuration Management
7 22 (3.87%) Disaster Recovery
7 22 (3.87%) Release Management
8 21 (3.70%) Project Management
9 20 (3.52%) Service Management
10 18 (3.17%) Service Delivery
11 17 (2.99%) Document Management
12 16 (2.82%) Software Engineering
13 15 (2.64%) Six Sigma
14 14 (2.46%) ERP
15 13 (2.29%) Business Continuity
15 13 (2.29%) User Acceptance Testing
15 13 (2.29%) System Testing
Programming Languages
1 154 (27.11%) SQL
2 54 (9.51%) Java
3 29 (5.11%) JavaScript
4 20 (3.52%) PHP
5 17 (2.99%) T-SQL
6 16 (2.82%) C#
7 15 (2.64%) PL/SQL
8 14 (2.46%) PowerShell
9 12 (2.11%) Shell Script
10 6 (1.06%) VB
11 5 (0.88%) VBA
11 5 (0.88%) Perl
11 5 (0.88%) Bash Shell
12 4 (0.70%) C++
13 3 (0.53%) VBScript
13 3 (0.53%) VB.NET
14 2 (0.35%) C
14 2 (0.35%) Korn
15 1 (0.18%) X++
15 1 (0.18%) ActionScript 2.0
Qualifications
1 79 (13.91%) Microsoft Certification
2 77 (13.56%) Degree
3 42 (7.39%) MCSA
4 39 (6.87%) MCSE
5 29 (5.11%) Cisco Certification
6 26 (4.58%) MCP
7 20 (3.52%) A+ Certification
8 15 (2.64%) ITIL Certification
8 15 (2.64%) Six Sigma Green Belt
9 14 (2.46%) Security Cleared
10 13 (2.29%) Network+ Certification
11 12 (2.11%) CCNA
12 11 (1.94%) Citrix Certification
13 10 (1.76%) SC Cleared
14 7 (1.23%) MCITP
14 7 (1.23%) VMware Certified Professional (VCP)
15 6 (1.06%) MCDST
15 6 (1.06%) MOS
16 4 (0.70%) CCNP
17 3 (0.53%) DV Cleared
Quality Assurance & Compliance
1 40 (7.04%) SLA
2 18 (3.17%) QA
3 2 (0.35%) Data Quality
3 2 (0.35%) ISO 9001
3 2 (0.35%) ISO/IEC 27001
4 1 (0.18%) ISO 14001
4 1 (0.18%) Solvency II
System Software
1 191 (33.63%) Active Directory
2 67 (11.80%) VMware Infrastructure
3 32 (5.63%) Hyper-V
4 26 (4.58%) XenApp
5 16 (2.82%) XenDesktop
6 14 (2.46%) vSphere
7 8 (1.41%) Microsoft App-V
8 7 (1.23%) VMware ESX
9 6 (1.06%) VMware ESXi
10 3 (0.53%) Terminal Services
11 2 (0.35%) Terminal Server
12 1 (0.18%) Firmware
12 1 (0.18%) VMware Workstation
12 1 (0.18%) Citrix Presentation Server
Systems Management
1 23 (4.05%) SCCM
2 11 (1.94%) NetBackup
3 9 (1.58%) SCOM
4 8 (1.41%) Norton AntiVirus
4 8 (1.41%) Backup Exec
4 8 (1.41%) WSUS
5 5 (0.88%) EMC NetWorker
5 5 (0.88%) XenMobile
6 3 (0.53%) Nagios
7 2 (0.35%) MOM
7 2 (0.35%) Systems Management Server (SMS)
7 2 (0.35%) SCSM
8 1 (0.18%) MAILsweeper
8 1 (0.18%) SCVMM
8 1 (0.18%) McAfee ePO
8 1 (0.18%) Tivoli
8 1 (0.18%) Business Desktop Deployment
Vendors
1 264 (46.48%) Microsoft
2 121 (21.30%) VMware
3 111 (19.54%) Citrix
4 70 (12.32%) Cisco
5 49 (8.63%) Oracle
6 44 (7.75%) HP
7 32 (5.63%) Dell
8 29 (5.11%) Open Text
9 24 (4.23%) Red Hat
10 23 (4.05%) Apple
11 16 (2.82%) Symantec
12 15 (2.64%) Bloomberg
12 15 (2.64%) NetApp
13 13 (2.29%) Google
14 12 (2.11%) Adobe
15 11 (1.94%) Reuters
16 10 (1.76%) McAfee
16 10 (1.76%) SAP
16 10 (1.76%) LANDesk
17 9 (1.58%) Lotus
York
Searchability
Salary: £30000 - £40000 per annum
Posted: Yesterday
York
Searchability
Salary: £30000 - £40000 per annum
Posted: 2 days ago
Edinburgh, Midlothian
Informatiq Consulting
Salary: £Competitive Salary + bonus + benefits
Posted: 2 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £24,000 per annum Plus Benefits
Posted: 3 days ago
City, London
Ashdown IT
Salary: £35000 - £38000 per annum
Posted: 3 days ago
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 3 days ago
London
Information Technology Services
Salary: £37k - 42k per year
Posted: 4 days ago
Farnborough
Hays IT - Uk Posting account
Salary: £27000.00 - £32000.00 per annum
Posted: 6 days ago
Farnborough
Hays IT - Uk Posting account
Salary: £27000.00 - £32000.00 per annum
Posted: 6 days ago
North West London
Blue Glue
Salary: From £30,000 to £35,000 per annum
Posted: 7 days ago
Brentford, Middlesex
Payment Express
Salary: From £25,000 to £30,000 per annum
Posted: 7 days ago
Leeds, West Yorkshire
Amsys
Salary: Up to £27,000 per annum
Posted: 16 days ago
Reading
Nigel Frank International Limited - Newcastle
Salary: £24000 - £31000 per annum + amazing benefits!
Posted: 18 days ago
London
Blue Town Online
Salary: £18k - 20k per year
Posted: 24 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £30000.00 - £35000.00 per annum
Posted: 24 days ago
City, London
Stridon Limited
Salary: Up to £30,000 per annum See job description for further information
Posted: 24 days ago
Leeds, West Yorkshire
Accenture
Salary: Up to £27,000 per annum dependent on experience, plus excellent benefi
Posted: 25 days ago