The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 606 719 609
Rank change year-on-year
+113 -110
Permanent jobs requiring a Technical Support Analyst 315 175 300
As % of all permanent IT jobs located in the UK 0.27% 0.16% 0.26%
As % of the Job Titles category 0.29% 0.17% 0.27%
Number of salaries quoted 279 153 237
Average salary £32,500 £30,000 £29,000
Average salary % change year-on-year
+8.33% +3.44%
90% offered a salary of more than £22,500 £21,500 £21,000
10% offered a salary of more than £45,000 £50,000 £40,000
UK excluding London average salary £29,500 £28,000 £27,500
% change year-on-year
+5.35% +1.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109010 105147 109704
As % of all permanent IT jobs located in the UK 94.64% 94.71% 95.35%
Number of salaries quoted 90448 86287 94223
Average salary £45,000 £44,000 £42,500
Average salary % change year-on-year
+2.27% +3.52%
90% offered a salary of more than £26,448 £26,500 £26,450
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 28 November 2014 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +87 300 £32,500 +8.33% 29
London +97 138 £37,500 +7.14% 5
South East +10 57 £35,000 +25.00% 8
City of London +55 46 £45,000 -5.26% 1
East of England -1 30 £30,000 -14.28% 1
South West +1 25 £22,500 -35.71%
Hertfordshire -1 25 £30,000 -14.28% 1
Yorkshire -33 17 £24,000 -2.04% 5
West Yorkshire -11 16 £24,000 -5.88% 3
Berkshire +21 14 £36,000 +50.00% 5
Leeds -13 14 £24,000 -4.00% 2
Welwyn Garden City - 14 £30,000 - 1
East Midlands +21 12 £27,500 +22.22% 3
West Sussex +13 12 £35,000 -12.50% 1
Oxfordshire +13 10 £25,000 -3.84% 1
Cornwall - 10 £22,500 -
North West -25 9 £25,000 +11.11% 6
Gatwick - 9 £35,000 -
Reading - 8 £40,000 - 3
Redruth - 8 £22,500 -
Gloucestershire - 8 £30,750 -
Brighton +6 7 £38,000 +8.57%
East Sussex +3 7 £38,000 +8.57%
West Midlands 0 7 £30,000 -1.63% 1
Leicestershire - 7 £27,500 - 1
Cheltenham - 7 £31,500 -
Buckinghamshire +6 6 £35,000 +84.21%
Loughborough - 6 £27,500 -
North East -10 5 £27,500 +10.00%
Northampton -14 5 £40,000 +77.77%

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 November 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 373 (63.11%) Windows
2 283 (47.88%) Microsoft
3 193 (32.66%) Active Directory
4 168 (28.43%) ITIL
5 160 (27.07%) SQL
6 152 (25.72%) Windows Server 2008
7 148 (25.04%) Finance
8 144 (24.37%) MS Excel
9 136 (23.01%) VMware
10 129 (21.83%) MS Office
11 121 (20.47%) SQL Server
12 119 (20.14%) Citrix
13 113 (19.12%) MS Exchange
14 109 (18.44%) Windows Server 2003
15 98 (16.58%) Windows 7
16 94 (15.91%) Microsoft Certification
17 90 (15.23%) TCP/IP
18 83 (14.04%) Firewall
19 82 (13.87%) Degree
20 73 (12.35%) VMware Infrastructure
20 73 (12.35%) Cisco
20 73 (12.35%) UNIX
21 71 (12.01%) DNS
21 71 (12.01%) Windows Server 2012
22 69 (11.68%) Internet
23 68 (11.51%) Analytical Skills
24 67 (11.34%) Linux
25 63 (10.66%) Windows XP
26 58 (9.81%) DHCP
27 57 (9.64%) Exchange Server 2010

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 November 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 113 (19.12%) MS Exchange
2 57 (9.64%) Exchange Server 2010
3 51 (8.63%) IIS
4 48 (8.12%) SharePoint
5 40 (6.77%) Exchange Server 2007
6 31 (5.25%) Exchange Server 2013
7 25 (4.23%) Exchange Server 2003
8 19 (3.21%) Blackberry Enterprise Server
9 16 (2.71%) Lync
10 11 (1.86%) ColdFusion
10 11 (1.86%) Tomcat
11 9 (1.52%) SharePoint 2010
12 7 (1.18%) WorkSite
12 7 (1.18%) JBoss
13 5 (0.85%) IBM Notes
14 4 (0.68%) Apache
14 4 (0.68%) WebSphere
15 3 (0.51%) SAS
15 3 (0.51%) WebLogic
16 2 (0.34%) Oracle Application Server
Applications
1 144 (24.37%) MS Excel
2 129 (21.83%) MS Office
3 4 (0.68%) Acrobat
3 4 (0.68%) Spreadsheet
4 2 (0.34%) PrintSoft PReS
4 2 (0.34%) MS PowerPoint
4 2 (0.34%) Photoshop
4 2 (0.34%) MS Visio
5 1 (0.17%) S-PLUS
Business Applications
1 10 (1.69%) Dynamics CRM
1 10 (1.69%) Towers Watson Igloo
2 6 (1.02%) SAP SRM
3 5 (0.85%) Oracle Applications
4 4 (0.68%) PeopleSoft HRMS
4 4 (0.68%) Dynamics AX
5 3 (0.51%) Oracle EBS R12
5 3 (0.51%) Oracle EBS
6 2 (0.34%) Oracle ERP
6 2 (0.34%) BPCS
6 2 (0.34%) Oracle Financials
6 2 (0.34%) Oracle General Ledger
6 2 (0.34%) RiskWrite
6 2 (0.34%) Oracle Cash Management
6 2 (0.34%) Oracle Assets
6 2 (0.34%) Oracle Payables
7 1 (0.17%) Oracle Receivables
7 1 (0.17%) Oracle Internet Expenses
7 1 (0.17%) Oracle Subledger Accounting
7 1 (0.17%) IntelliMatch
Cloud Services
1 14 (2.37%) Office 365
2 10 (1.69%) SaaS
3 4 (0.68%) Cloud Computing
4 1 (0.17%) Amazon EC2
4 1 (0.17%) Amazon S3
4 1 (0.17%) Microsoft Azure
4 1 (0.17%) Amazon AWS
4 1 (0.17%) Route 53
4 1 (0.17%) ElastiCache
4 1 (0.17%) Amazon ElastiCache
Communications & Networking
1 90 (15.23%) TCP/IP
2 83 (14.04%) Firewall
3 71 (12.01%) DNS
4 69 (11.68%) Internet
5 58 (9.81%) DHCP
6 55 (9.31%) LAN
7 50 (8.46%) WAN
8 39 (6.60%) VPN
9 36 (6.09%) SAN
10 22 (3.72%) VoIP
11 14 (2.37%) VLAN
12 13 (2.20%) ADSL
13 12 (2.03%) IP Telephony
14 11 (1.86%) MPLS
14 11 (1.86%) Network Security
15 10 (1.69%) Broadband
15 10 (1.69%) Cisco IOS
16 9 (1.52%) FTP
17 8 (1.35%) Wi-Fi
18 7 (1.18%) Wireless
Database & Business Intelligence
1 121 (20.47%) SQL Server
2 38 (6.43%) MySQL
3 37 (6.26%) SQL Server 2005
4 35 (5.92%) SQL Server 2008
5 17 (2.88%) SQL Server 2012
6 13 (2.20%) Relational Database
7 11 (1.86%) SQL Server Reporting Services
7 11 (1.86%) Crystal Reports
7 11 (1.86%) Oracle Reports
8 9 (1.52%) MS Access
8 9 (1.52%) Data Mining
8 9 (1.52%) RDBMS
9 7 (1.18%) SQLPlus
10 3 (0.51%) PostgreSQL
10 3 (0.51%) DTS
10 3 (0.51%) Big Data
10 3 (0.51%) Oracle Database
11 2 (0.34%) Oracle BI Publisher
11 2 (0.34%) IBM InfoSphere
11 2 (0.34%) Oracle BI EE
Development Applications
1 9 (1.52%) SQL Server Management Studio (SSMS)
2 5 (0.85%) Oracle Forms
3 4 (0.68%) Team Foundation Server
4 3 (0.51%) Subversion
5 2 (0.34%) Maven
5 2 (0.34%) Jenkins
6 1 (0.17%) Visual Studio
6 1 (0.17%) JIRA
6 1 (0.17%) Oracle APEX
6 1 (0.17%) Eclipse
6 1 (0.17%) Toad
6 1 (0.17%) JDeveloper
6 1 (0.17%) ProC
General
1 148 (25.04%) Finance
2 31 (5.25%) Legal
3 23 (3.89%) Law
4 22 (3.72%) Banking
5 15 (2.54%) German Language
6 14 (2.37%) French Language
7 12 (2.03%) Back Office
8 11 (1.86%) Electronics
9 10 (1.69%) Investment Banking
10 9 (1.52%) Advertising
11 8 (1.35%) Front Office
11 8 (1.35%) Telecoms
12 7 (1.18%) Marketing
13 6 (1.02%) Retail
14 5 (0.85%) Italian Language
14 5 (0.85%) Spanish Language
15 4 (0.68%) Manufacturing
16 3 (0.51%) Billing
16 3 (0.51%) Publishing
17 1 (0.17%) General Ledger
Libraries, Frameworks & Software Standards
1 44 (7.45%) .NET
2 38 (6.43%) XML
3 35 (5.92%) HTML
4 22 (3.72%) SOAP
5 18 (3.05%) ASP.NET
5 18 (3.05%) CSS
6 11 (1.86%) DHTML
6 11 (1.86%) DOM
7 10 (1.69%) J2EE
8 9 (1.52%) COM
9 8 (1.35%) JSP
9 8 (1.35%) jQuery
10 7 (1.18%) Application Packaging
10 7 (1.18%) Web Services
11 5 (0.85%) LAMP
12 3 (0.51%) WAP
12 3 (0.51%) Middleware
12 3 (0.51%) XSLT
13 2 (0.34%) Flash
13 2 (0.34%) XSD
Miscellaneous
1 68 (11.51%) Analytical Skills
2 55 (9.31%) Computer Science
3 49 (8.29%) Blackberry
4 16 (2.71%) Management Information System
5 13 (2.20%) Replication
6 11 (1.86%) Client/Server
7 10 (1.69%) Mathematics
7 10 (1.69%) Hedge funds
8 8 (1.35%) iPhone
8 8 (1.35%) Physics
9 7 (1.18%) Social Media
9 7 (1.18%) Clustering
9 7 (1.18%) Data Structures
10 6 (1.02%) Thin Client
10 6 (1.02%) Fat Client
11 5 (0.85%) Enterprise Software
11 5 (0.85%) AS400
11 5 (0.85%) Handset
12 4 (0.68%) FlexPod
12 4 (0.68%) Life Science
Operating Systems
1 373 (63.11%) Windows
2 152 (25.72%) Windows Server 2008
3 109 (18.44%) Windows Server 2003
4 98 (16.58%) Windows 7
5 73 (12.35%) UNIX
6 71 (12.01%) Windows Server 2012
7 67 (11.34%) Linux
8 63 (10.66%) Windows XP
9 36 (6.09%) Windows Vista
9 36 (6.09%) Windows 8
10 15 (2.54%) Red Hat Enterprise Linux
10 15 (2.54%) Mac OS X
11 13 (2.20%) Windows 2000 Server
12 12 (2.03%) AIX
13 6 (1.02%) Windows 2000
14 5 (0.85%) HPUX
14 5 (0.85%) Windows Mobile
15 3 (0.51%) Mac OS X Server
15 3 (0.51%) Android
15 3 (0.51%) Solaris
Processes & Methodologies
1 168 (28.43%) ITIL
2 37 (6.26%) Problem Management
3 35 (5.92%) Incident Management
4 28 (4.74%) Root Cause Analysis
5 25 (4.23%) Disaster Recovery
6 23 (3.89%) Project Management
7 21 (3.55%) Time Management
7 21 (3.55%) Continuous Improvement
8 20 (3.38%) Service Delivery
8 20 (3.38%) CRM
9 19 (3.21%) Configuration Management
9 19 (3.21%) Release Management
10 18 (3.05%) Service Management
11 17 (2.88%) Software Engineering
12 16 (2.71%) Change Management
13 15 (2.54%) ERP
14 14 (2.37%) Business Continuity
14 14 (2.37%) Document Management
14 14 (2.37%) Data Analysis
14 14 (2.37%) Web Development
Programming Languages
1 160 (27.07%) SQL
2 47 (7.95%) Java
3 29 (4.91%) JavaScript
4 20 (3.38%) PHP
5 18 (3.05%) T-SQL
5 18 (3.05%) PowerShell
6 14 (2.37%) C#
7 13 (2.20%) Shell Script
8 12 (2.03%) PL/SQL
9 8 (1.35%) Bash Shell
10 7 (1.18%) VB
11 5 (0.85%) VBA
12 4 (0.68%) Perl
13 3 (0.51%) C++
13 3 (0.51%) VBScript
14 2 (0.34%) R
14 2 (0.34%) C
15 1 (0.17%) VB.NET
15 1 (0.17%) ActionScript
15 1 (0.17%) ActionScript 2.0
Qualifications
1 94 (15.91%) Microsoft Certification
2 82 (13.87%) Degree
3 53 (8.97%) MCSE
4 48 (8.12%) MCSA
5 31 (5.25%) MCP
5 31 (5.25%) Cisco Certification
6 21 (3.55%) MCITP
7 20 (3.38%) A+ Certification
8 15 (2.54%) CCNA
8 15 (2.54%) Security Cleared
9 13 (2.20%) Network+ Certification
10 12 (2.03%) ITIL Certification
11 11 (1.86%) Six Sigma Green Belt
12 10 (1.69%) SC Cleared
12 10 (1.69%) Citrix Certification
13 9 (1.52%) VMware Certified Professional (VCP)
14 7 (1.18%) MOS
15 5 (0.85%) CCNP
16 3 (0.51%) MCDST
16 3 (0.51%) MCTS
Quality Assurance & Compliance
1 51 (8.63%) SLA
2 19 (3.21%) QA
3 5 (0.85%) ISO 9001
4 2 (0.34%) ISO/IEC 27001
5 1 (0.17%) ISO 14001
5 1 (0.17%) Solvency II
System Software
1 193 (32.66%) Active Directory
2 73 (12.35%) VMware Infrastructure
3 35 (5.92%) Hyper-V
4 32 (5.41%) XenApp
5 18 (3.05%) XenDesktop
6 15 (2.54%) vSphere
7 11 (1.86%) Microsoft App-V
8 10 (1.69%) VMware ESX
9 8 (1.35%) VMware ESXi
10 3 (0.51%) Terminal Services
11 1 (0.17%) VMware Workstation
11 1 (0.17%) Firmware
11 1 (0.17%) Terminal Server
11 1 (0.17%) Citrix Presentation Server
11 1 (0.17%) IMail Server
Systems Management
1 23 (3.89%) SCCM
2 11 (1.86%) NetBackup
2 11 (1.86%) Backup Exec
3 10 (1.69%) WSUS
3 10 (1.69%) SCOM
4 9 (1.52%) Norton AntiVirus
5 4 (0.68%) EMC NetWorker
5 4 (0.68%) XenMobile
6 3 (0.51%) Nagios
7 2 (0.34%) SCSM
8 1 (0.17%) SCVMM
8 1 (0.17%) MAILsweeper
8 1 (0.17%) DameWare
8 1 (0.17%) Legato
8 1 (0.17%) Tivoli
Vendors
1 283 (47.88%) Microsoft
2 136 (23.01%) VMware
3 119 (20.14%) Citrix
4 73 (12.35%) Cisco
5 47 (7.95%) HP
6 42 (7.11%) Oracle
7 34 (5.75%) Dell
8 26 (4.40%) Open Text
9 24 (4.06%) Apple
10 21 (3.55%) NetApp
11 20 (3.38%) Red Hat
11 20 (3.38%) Bloomberg
12 18 (3.05%) Symantec
13 13 (2.20%) Reuters
14 12 (2.03%) SAP
15 11 (1.86%) McAfee
16 10 (1.69%) Adobe
17 9 (1.52%) Pegasus
17 9 (1.52%) SonicWALL
18 8 (1.35%) Google
Newport
Blue Town Online
Salary: Competitive
Posted: 9 hours ago
West Sussex
ARC IT Recruitment Ltd
Salary: £35000 Per Annum
Posted: 14 hours ago
East Midlands
Vodafone
Posted: 19 hours ago
Accrington, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 - £27500 per annum + Benefits
Posted: 23 hours ago
Southport, Merseyside
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Benefits
Posted: Yesterday
York
Searchability
Salary: £30000 - £40000 per annum
Posted: Yesterday
Hampshire
Spectrum IT
Salary: £20000 - £30000 per annum + Car allowance
Posted: Yesterday
Abingdon, Oxfordshire
Go Partnership.
Salary: From £25,000 to £26,000 per annum + Pension,Healthcare,25 days holiday
Posted: Yesterday
Southport, Merseyside
Oscar Associates (UK) Ltd
Salary: £17000 - £20000 per annum + Benefits
Posted: Yesterday
York
Searchability
Salary: £30000 - £40000 per annum
Posted: 2 days ago
Wellingborough, Northamptonshire
Latcom Ltd
Salary: From £25,000 to £30,000 per annum + Benefits
Posted: 2 days ago
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 2 days ago
London
Coal IT Services
Salary: From £35,000 to £40,000 per annum + benefits
Posted: 2 days ago
Welwyn Garden City, Hertfordshire
Absolute Solution Limited
Salary: From £30,000 to £30,000 per annum 30k plus bens
Posted: 3 days ago
Leicestershire
Innotech Resourcing
Salary: Up to £38,000 per year
Posted: 3 days ago
Newton-Le-Willows, Merseyside
Complete Resourcing
Salary: Up to £30,000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £24,000 per annum Plus Benefits
Posted: 4 days ago
London
Information Technology Services
Salary: £34k - 36k per year
Posted: 5 days ago
City of London
Real Staffing
Salary: £35000 - £40000 per annum + competitive
Posted: 17 days ago