Permanent IT Jobs Contract IT Jobs

The table below looks at the demand for the Technical Support Analyst role in IT jobs across the UK compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 18 November 2008 with a comparison to the same period last year.

 Technical Support Analyst
Location
3 months to
18 Nov 2008
Same period last year
Rank478508
Rank change on same period last yearUp+30
Matching permanent IT job ads416611
As % of all UK permanent IT job ads sampled0.269 %0.272 %
As % of the category below0.300 %0.294 %
Salaries quoted364505
Average minimum salary£27,537£30,516
Average salary£29,370£32,233
% change on same period last year-8.88 %
Average maximum salary£31,202£33,950
UK excluding London average salary£27,313£28,878
% change on same period last year-5.42 %
IT Job Market, Job TitlesJob Titles
UK
Matching permanent IT job ads138694207818
As % of all UK permanent IT job ads sampled89.77 %92.66 %
Salaries quoted116945167069
Average minimum salary£38,867£40,069
Average salary£42,545£43,907
% change on same period last year-3.10 %
Average maximum salary£46,223£47,745
UK excluding London average salary£38,454£39,134
% change on same period last year-1.73 %

Technical Support Analyst
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of permanent IT jobs citing Technical Support Analyst within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Demand Trend

Technical Support Analyst
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend

Technical Support Analyst
Salary Histogram

The chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 18 November 2008 within the UK.

Technical Support Analyst Salary Histogram

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 18 November 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
EnglandNo change0404£29,587-9.12 %
LondonUp+7127£34,590-7.50 %
South EastUp+43124£26,541-13.18 %
BerkshireUp+3847£26,702-9.41 %
City of LondonDown-1440£37,443-3.35 %
SurreyUp+5438£29,269-25.81 %
YorkshireUp+3333£25,150-5.94 %
West MidlandsUp+229£31,778+9.57 %
West YorkshireUp+2327£24,778-0.39 %
South WestUp+3326£28,368-18.81 %
East of EnglandUp+4826£26,663+6.34 %
East MidlandsUp+925£27,990+5.92 %
HertfordshireUp+4221£27,286+31.49 %
ReadingUp+2920£23,650-19.55 %
NorthamptonshireUp+818£28,903+17.15 %
HampshireUp+916£23,609-3.75 %
North WestUp+1815£30,536+10.85 %
WarwickshireUp+812£40,417+109.95 %
WiltshireUp+2711£31,318+41.55 %
NorthamptonNo change011£21,841-17.14 %
WarwickUp+1211£40,000+100.00 %
LeedsUp+2111£26,056+21.99 %
BuckinghamshireUp+168£24,464+13.64 %
ManchesterUp+288£37,688+9.34 %
ScotlandUp+68£20,583-9.02 %
WatfordNew entry-7£29,000-
LiversedgeNew entry-7£22,500-
BirminghamUp+186£28,333-14.14 %
BradfordNew entry-6£23,000-
CheshireUp+46£21,000+5.29 %

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 18 November 2008, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1517 (53.03 %)Windows
2288 (29.54 %)SQL
3255 (26.15 %)Microsoft
4249 (25.54 %)Windows Server 2003
5236 (24.21 %)Active Directory
6205 (21.03 %)Windows XP
7195 (20.00 %)UNIX
7195 (20.00 %)Microsoft Certification
8176 (18.05 %)Finance
9172 (17.64 %)MS Exchange
10159 (16.31 %)MS Excel
11158 (16.21 %)SQL Server
12138 (14.15 %)MCSE
13135 (13.85 %)Oracle
14129 (13.23 %)TCP/IP
15122 (12.51 %)Citrix
16118 (12.10 %)Windows 2000
17105 (10.77 %)MS Office
1899 (10.15 %)Firewall
1998 (10.05 %)Exchange Server 2003
2094 (9.641 %)Linux
2190 (9.231 %)LAN
2288 (9.026 %)WAN
2381 (8.308 %)Degree
2479 (8.103 %)Cisco
2479 (8.103 %)ITIL
2479 (8.103 %)MCP
2574 (7.590 %)VMware
2672 (7.385 %)Windows 2000 Server
2770 (7.179 %)VPN

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 November 2008, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

IT Job Market, Application DevelopmentApplication Development
154 (5.538 %)HTML
239 (4.000 %).NET
319 (1.949 %)Middleware
418 (1.846 %)XML
516 (1.641 %)WebServices
614 (1.436 %)Software Packaging
713 (1.333 %)WebSphere
89 (0.923 %)ASP
98 (0.821 %)J2EE
107 (0.718 %)ASP.NET
107 (0.718 %)Oracle Fusion
116 (0.615 %)EDI
124 (0.410 %)X-Windows
124 (0.410 %)CSS
133 (0.308 %)COM+
133 (0.308 %)Application Packaging
142 (0.205 %)WinForms
142 (0.205 %)SOAP
151 (0.103 %)JSP
151 (0.103 %)Servlets
IT Job Market, Application PlatformsApplication Platforms
1172 (17.64 %)MS Exchange
298 (10.05 %)Exchange Server 2003
339 (4.000 %)Lotus Notes
432 (3.282 %)Blackberry Enterprise Server
432 (3.282 %)IIS
529 (2.974 %)Lotus Domino
624 (2.462 %)MQSeries
718 (1.846 %)Exchange Server 2000
817 (1.744 %)Exchange Server 2007
915 (1.538 %)Oracle Workflow
1014 (1.436 %)SharePoint
1110 (1.026 %)Tomcat
127 (0.718 %)Apache
136 (0.615 %)JBoss
145 (0.513 %)GroupWise
145 (0.513 %)Exchange Server 5.5
154 (0.410 %)WebSphere Application Server
163 (0.308 %)SharePoint Server 2007
163 (0.308 %)LiveLink
172 (0.205 %)CMS
IT Job Market, ApplicationsApplications
1159 (16.31 %)MS Excel
2105 (10.77 %)MS Office
35 (0.513 %)MS PowerPoint
44 (0.410 %)MS Visio
IT Job Market, Business ApplicationsBusiness Applications
116 (1.641 %)Oracle EBS
210 (1.026 %)Oracle Applications
37 (0.718 %)Oracle Financials
46 (0.615 %)Capstone
54 (0.410 %)Oracle HRMS
54 (0.410 %)Tesseract
54 (0.410 %)Minerva
54 (0.410 %)Oracle 11i
63 (0.308 %)PeopleSoft HRMS
63 (0.308 %)PeopleSoft Financials
63 (0.308 %)Kondor+
63 (0.308 %)SoftGrid
72 (0.205 %)Dynamics AX
72 (0.205 %)Dynamics GP
72 (0.205 %)Dynamics NAV
72 (0.205 %)Academy Housing
72 (0.205 %)JDE OneWorld
81 (0.103 %)Navision
81 (0.103 %)Dynamics CRM
81 (0.103 %)JDE EnterpriseOne
IT Job Market, Communications & NetworkingCommunications & Networking
1129 (13.23 %)TCP/IP
299 (10.15 %)Firewall
390 (9.231 %)LAN
488 (9.026 %)WAN
570 (7.179 %)VPN
666 (6.769 %)SAN
763 (6.462 %)Internet
848 (4.923 %)DNS
935 (3.590 %)DHCP
1019 (1.949 %)VLAN
1116 (1.641 %)Cisco PIX
1116 (1.641 %)SSL
1116 (1.641 %)Ethernet
1215 (1.538 %)Network Security
1215 (1.538 %)Wireless
1314 (1.436 %)HTTP
1314 (1.436 %)VoIP
1413 (1.333 %)Wi-Fi
1510 (1.026 %)FTP
1510 (1.026 %)SMS
IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
1158 (16.21 %)SQL Server
240 (4.103 %)SQL Server 2000
326 (2.667 %)SQL Server 2005
422 (2.256 %)RDBMS
519 (1.949 %)MySQL
615 (1.538 %)Oracle Discoverer
712 (1.231 %)Oracle Reports
712 (1.231 %)DB2
811 (1.128 %)Datawarehouse
97 (0.718 %)Informix
97 (0.718 %)Oracle 10g
97 (0.718 %)Oracle 8/8i
97 (0.718 %)Oracle 9i
106 (0.615 %)Crystal Reports
115 (0.513 %)TOAD
123 (0.308 %)Crystal Enterprise
123 (0.308 %)MS Access
123 (0.308 %)ETL
123 (0.308 %)BusinessObjects
123 (0.308 %)Oracle BI EE
IT Job Market, Development ApplicationsDevelopment Applications
17 (0.718 %)AdminStudio
26 (0.615 %)Oracle Forms
34 (0.410 %)CruiseControl
34 (0.410 %)Subversion
43 (0.308 %)Ant
43 (0.308 %)Flash
51 (0.103 %)Visual Studio
51 (0.103 %)VSS/SourceSafe
51 (0.103 %)InstallShield
51 (0.103 %)MSI
51 (0.103 %)FrontPage
IT Job Market, GeneralGeneral
1176 (18.05 %)Finance
258 (5.949 %)Banking
345 (4.615 %)Health
435 (3.590 %)Retail
532 (3.282 %)Pensions
630 (3.077 %)Insurance
724 (2.462 %)Investment Banking
823 (2.359 %)Legal
918 (1.846 %)Telecoms
1017 (1.744 %)Law
1017 (1.744 %)Education
1017 (1.744 %)Front Office
1112 (1.231 %)Financial Institution
1112 (1.231 %)Marketing
127 (0.718 %)Electronics
127 (0.718 %)Advertising
136 (0.615 %)Electric
136 (0.615 %)Manufacturing
144 (0.410 %)Government
144 (0.410 %)Back Office
IT Job Market, MiscellaneousMiscellaneous
162 (6.359 %)Blackberry
234 (3.487 %)AS400
330 (3.077 %)German Language
426 (2.667 %)iSeries
523 (2.359 %)Client/Server
620 (2.051 %)French Language
718 (1.846 %)Fixed Income
718 (1.846 %)Computer Science
814 (1.436 %)Fat Client
814 (1.436 %)Thin Client
913 (1.333 %)EPoS
1011 (1.128 %)Foreign Exchange (FX)
1110 (1.026 %)Clustering
1110 (1.026 %)Spanish Language
128 (0.821 %)Management Information System
135 (0.513 %)Derivative
144 (0.410 %)Italian Language
144 (0.410 %)Wiki
144 (0.410 %)N-Tier
153 (0.308 %)Mainframe
IT Job Market, Operating SystemsOperating Systems
1517 (53.03 %)Windows
2249 (25.54 %)Windows Server 2003
3205 (21.03 %)Windows XP
4195 (20.00 %)UNIX
5118 (12.10 %)Windows 2000
694 (9.641 %)Linux
772 (7.385 %)Windows 2000 Server
850 (5.128 %)Solaris
932 (3.282 %)Windows NT
1031 (3.179 %)Windows Vista
1122 (2.256 %)Red Hat Linux
1218 (1.846 %)HPUX
1317 (1.744 %)Windows Server 2008
1414 (1.436 %)AIX
1512 (1.231 %)Mac OS X
1611 (1.128 %)OpenVMS
178 (0.821 %)Tru64
186 (0.615 %)VMS
192 (0.205 %)zOS
201 (0.103 %)FreeBSD
IT Job Market, Processes & MethodologiesProcesses & Methodologies
179 (8.103 %)ITIL
252 (5.333 %)Asset Management
345 (4.615 %)Project Management
431 (3.179 %)Problem Management
521 (2.154 %)CRM
620 (2.051 %)Investment Management
719 (1.949 %)Business Intelligence
817 (1.744 %)ERP
916 (1.641 %)E-Commerce
1015 (1.538 %)Configuration Management
1015 (1.538 %)Release Management
1015 (1.538 %)Workflow
1114 (1.436 %)Service Delivery
1213 (1.333 %)Time Management
1312 (1.231 %)Disaster Recovery
1410 (1.026 %)Web Analytics
1410 (1.026 %)Service Management
159 (0.923 %)Incident Management
159 (0.923 %)Change Management
159 (0.923 %)Data Management
IT Job Market, Programming LanguagesProgramming Languages
1288 (29.54 %)SQL
256 (5.744 %)JavaScript
350 (5.128 %)Perl
440 (4.103 %)VB
534 (3.487 %)C
632 (3.282 %)Java
726 (2.667 %)C#
726 (2.667 %)PL/SQL
820 (2.051 %)PHP
916 (1.641 %)VBA
1012 (1.231 %)VB.NET
1110 (1.026 %)Shell Script
128 (0.821 %)Korn
137 (0.718 %)Uniface
146 (0.615 %)VB6
155 (0.513 %)Transact-SQL
155 (0.513 %)VBScript
155 (0.513 %)C++
162 (0.205 %)COBOL
162 (0.205 %)RPG
IT Job Market, QualificationsQualifications
1195 (20.00 %)Microsoft Certification
2138 (14.15 %)MCSE
381 (8.308 %)Degree
479 (8.103 %)MCP
547 (4.821 %)MCSA
624 (2.462 %)Cisco Certification
721 (2.154 %)CCNA
811 (1.128 %)RHCE
99 (0.923 %)MCDST
99 (0.923 %)ACDT
99 (0.923 %)ACPT
108 (0.821 %)Citrix Certification
117 (0.718 %)CCA
126 (0.615 %)ACMT
126 (0.615 %)HNC
134 (0.410 %)MOS
134 (0.410 %)RHCT
134 (0.410 %)ITIL Certification
143 (0.308 %)IBM Certification
143 (0.308 %)CCEA
IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
129 (2.974 %)SLA
23 (0.308 %)COBIT
32 (0.205 %)QA
32 (0.205 %)Sarbanes-Oxley
32 (0.205 %)ISO9001
IT Job Market, System SoftwareSystem Software
1236 (24.21 %)Active Directory
229 (2.974 %)Citrix Presentation Server
229 (2.974 %)Terminal Services
322 (2.256 %)MetaFrame
322 (2.256 %)VMware Infrastructure
421 (2.154 %)Backup Exec
517 (1.744 %)ISA Server
614 (1.436 %)VMware ESX
614 (1.436 %)MailMarshal
711 (1.128 %)NetBackup
84 (0.410 %)Microsoft Virtual Server
92 (0.205 %)Squid
92 (0.205 %)Terminal Server
101 (0.103 %)Oracle RAC
101 (0.103 %)VMware Server
101 (0.103 %)Samba
IT Job Market, Systems ManagementSystems Management
113 (1.333 %)Systems Management Server (SMS)
211 (1.128 %)Legato
37 (0.718 %)Tivoli
37 (0.718 %)EMC NetWorker
45 (0.513 %)Tivoli Storage Manager
54 (0.410 %)HP Data Protector
54 (0.410 %)SCCM
54 (0.410 %)ARCserve
63 (0.308 %)OpenView
63 (0.308 %)WSUS
72 (0.205 %)SCOM
72 (0.205 %)MOM
72 (0.205 %)AutoSys
72 (0.205 %)BMC PATROL
72 (0.205 %)Unicenter
72 (0.205 %)CiscoWorks
81 (0.103 %)CONTROL-M
81 (0.103 %)Norton AntiVirus
81 (0.103 %)MAILsweeper
81 (0.103 %)BMC Marimba
IT Job Market, VendorsVendors
1255 (26.15 %)Microsoft
2135 (13.85 %)Oracle
3122 (12.51 %)Citrix
479 (8.103 %)Cisco
574 (7.590 %)VMware
651 (5.231 %)Lotus
750 (5.128 %)HP
845 (4.615 %)IBM
938 (3.897 %)VERITAS
1025 (2.564 %)Symantec
1123 (2.359 %)Red Hat
1220 (2.051 %)Sun
1319 (1.949 %)Intel
1319 (1.949 %)LatentZero
1417 (1.744 %)Sybase
1515 (1.538 %)Reuters
1515 (1.538 %)Novell
1515 (1.538 %)CheckPoint
1614 (1.436 %)Apple
1713 (1.333 %)Adobe