The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 638 668 644
Rank change year-on-year
+30 -24
Permanent jobs requiring a Technical Support Analyst 241 255 247
As % of all permanent IT jobs located in the UK 0.23% 0.22% 0.23%
As % of the Job Titles category 0.24% 0.23% 0.24%
Number of salaries quoted 218 240 201
Average salary £28,000 £30,000 £30,000
Average salary % change year-on-year
-6.66% -
90% offered a salary of more than £22,000 £21,000 £22,500
10% offered a salary of more than £50,000 £49,500 £47,500
UK excluding London average salary £25,000 £27,500 £27,500
% change year-on-year
-9.09% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99881 111881 103430
As % of all permanent IT jobs located in the UK 94.56% 94.62% 94.62%
Number of salaries quoted 82152 91850 86081
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,500 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 29 May 2015 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +16 213 £32,000 +6.66% 25
London +69 91 £40,000 - 8
South East +22 56 £24,500 -18.33% 4
Surrey +47 28 £24,500 +11.36% 1
City of London +46 25 £50,000 - 2
Yorkshire -2 24 £25,000 -5.66% 5
East of England +10 23 £26,000 -5.45% 4
Wales - 16 £27,500 -
South Wales - 13 £27,500 -
West Midlands -11 12 £24,250 -7.61% 1
North Yorkshire +17 11 £22,500 -29.68% 4
West Yorkshire -2 11 £25,000 -4.76% 1
Berkshire -1 8 £42,500 +21.42%
Harrogate -1 8 £22,500 -30.23% 2
Cwmbran - 8 £27,500 -
Torfaen - 8 £27,500 -
East Sussex +17 7 £20,000 -42.85% 1
Brighton +7 7 £20,000 -42.85% 1
Hertfordshire -6 7 £28,000 -6.66% 1
Bedfordshire +10 6 £35,000 +40.00% 2
Reading -2 6 £42,500 +29.77%
Halifax - 6 £25,000 -
Oxfordshire +14 5 £45,000 +76.47% 1
Leeds +9 5 £24,000 -9.43% 1
Oxford +5 5 £45,000 +76.47%
Woking - 5 £28,000 -
Staffordshire - 5 £22,500 -
Cambridgeshire +14 4 £24,250 -19.16%
Suffolk +12 4 £22,000 -20.00%
North West +11 4 £33,000 +1.53% 1

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 May 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 273 (58.58%) Windows
2 200 (42.92%) Microsoft
3 185 (39.70%) Active Directory
4 170 (36.48%) SQL
5 151 (32.40%) ITIL
6 137 (29.40%) MS Office
7 112 (24.03%) MS Excel
8 111 (23.82%) SQL Server
9 89 (19.10%) Oracle
10 87 (18.67%) MS Exchange
10 87 (18.67%) VMware
11 86 (18.45%) Windows 7
12 83 (17.81%) Windows Server 2008
12 83 (17.81%) Citrix
13 82 (17.60%) Finance
14 77 (16.52%) Cisco
15 75 (16.09%) Degree
16 74 (15.88%) Linux
17 58 (12.45%) UNIX
18 57 (12.23%) Windows Server 2003
19 53 (11.37%) .NET
20 51 (10.94%) VMware Infrastructure
21 50 (10.73%) Analytical Skills
21 50 (10.73%) Microsoft Certification
22 45 (9.66%) SharePoint
23 44 (9.44%) SLA
24 43 (9.23%) XML
25 42 (9.01%) Windows XP
26 41 (8.80%) Service Management
27 40 (8.58%) TCP/IP

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 May 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 87 (18.67%) MS Exchange
2 45 (9.66%) SharePoint
3 32 (6.87%) Exchange Server 2010
4 27 (5.79%) Exchange Server 2007
5 17 (3.65%) IIS
6 16 (3.43%) Exchange Server 2013
7 15 (3.22%) Apache
8 12 (2.58%) WorkSite
9 11 (2.36%) WebLogic
9 11 (2.36%) Lync
10 9 (1.93%) Oracle Workflow
10 9 (1.93%) Lotus Domino
10 9 (1.93%) Exchange Server 2003
10 9 (1.93%) Oracle SOA Suite
11 8 (1.72%) JBoss
11 8 (1.72%) Blackberry Enterprise Server
12 7 (1.50%) IBM Notes
12 7 (1.50%) ColdFusion
12 7 (1.50%) SharePoint 2010
13 6 (1.29%) Joomla!
Applications
1 137 (29.40%) MS Office
2 112 (24.03%) MS Excel
3 2 (0.43%) Spreadsheet
3 2 (0.43%) InfoPath
3 2 (0.43%) MS PowerPoint
4 1 (0.21%) PrintSoft PReS
Business Applications
1 15 (3.22%) Dynamics CRM
2 13 (2.79%) Oracle EBS
2 13 (2.79%) Oracle EBS R12
3 7 (1.50%) Northgate Housing
3 7 (1.50%) Oracle Procure-to-Pay
4 5 (1.07%) Towers Watson Igloo
5 4 (0.86%) Dynamics AX
6 1 (0.21%) Exstream
6 1 (0.21%) Sage 1000
6 1 (0.21%) ACBS
Cloud Services
1 28 (6.01%) Office 365
2 15 (3.22%) SaaS
3 13 (2.79%) Mimecast
4 7 (1.50%) Google Analytics
5 5 (1.07%) Microsoft Azure
6 4 (0.86%) Google Apps
7 2 (0.43%) IaaS
7 2 (0.43%) Yammer
Communications & Networking
1 40 (8.58%) TCP/IP
2 25 (5.36%) LAN
2 25 (5.36%) SAN
3 24 (5.15%) Firewall
3 24 (5.15%) Internet
4 23 (4.94%) WAN
5 18 (3.86%) DNS
6 17 (3.65%) DHCP
7 15 (3.22%) VoIP
8 13 (2.79%) VPN
9 12 (2.58%) Wireless
9 12 (2.58%) Intranet
10 11 (2.36%) Ethernet
10 11 (2.36%) Cisco IOS
11 9 (1.93%) Network Security
12 7 (1.50%) IP Telephony
13 5 (1.07%) SSH
13 5 (1.07%) NetScaler
14 4 (0.86%) NAS
14 4 (0.86%) Fibre Channel
Database & Business Intelligence
1 111 (23.82%) SQL Server
2 31 (6.65%) SQL Server 2008
3 25 (5.36%) SQL Server 2005
4 23 (4.94%) MySQL
5 18 (3.86%) SQL Server 2012
6 17 (3.65%) MS Access
7 14 (3.00%) PostgreSQL
8 12 (2.58%) Data Mining
9 11 (2.36%) Oracle Database
10 9 (1.93%) Oracle Reports
11 8 (1.72%) SQL Server Integration Services
12 7 (1.50%) Relational Database
13 6 (1.29%) SQL Server Reporting Services
13 6 (1.29%) Crystal Reports
14 5 (1.07%) Hadoop
14 5 (1.07%) Big Data
15 4 (0.86%) Oracle Discoverer
16 3 (0.64%) Oracle Database 11g
17 2 (0.43%) MariaDB
17 2 (0.43%) Oracle Database 10g
Development Applications
1 16 (3.43%) Oracle Forms
2 9 (1.93%) Toad
3 7 (1.50%) Maven
4 6 (1.29%) Jenkins
4 6 (1.29%) Subversion
5 1 (0.21%) Eclipse
5 1 (0.21%) VSS/SourceSafe
5 1 (0.21%) Team Foundation Server
General
1 82 (17.60%) Finance
2 32 (6.87%) Legal
3 24 (5.15%) Law
4 15 (3.22%) Back Office
5 12 (2.58%) German Language
6 11 (2.36%) Telecoms
7 10 (2.15%) Front Office
8 9 (1.93%) Retail
9 8 (1.72%) Marketing
10 6 (1.29%) Banking
11 5 (1.07%) Advertising
11 5 (1.07%) Publishing
12 4 (0.86%) Manufacturing
12 4 (0.86%) Financial Institution
13 3 (0.64%) Investment Banking
13 3 (0.64%) Italian Language
13 3 (0.64%) French Language
14 1 (0.21%) Aerospace
14 1 (0.21%) Electronics
14 1 (0.21%) Spanish Language
Libraries, Frameworks & Software Standards
1 53 (11.37%) .NET
2 43 (9.23%) XML
3 28 (6.01%) HTML
4 21 (4.51%) ASP.NET
5 12 (2.58%) CSS
6 10 (2.15%) SOAP
7 9 (1.93%) J2EE
7 9 (1.93%) Oracle Fusion
8 7 (1.50%) Web Services
8 7 (1.50%) DOM
8 7 (1.50%) ActiveX
8 7 (1.50%) DHTML
9 6 (1.29%) Application Packaging
9 6 (1.29%) Ajax
9 6 (1.29%) JSP
10 5 (1.07%) REST
11 4 (0.86%) Spring
12 3 (0.64%) Middleware
12 3 (0.64%) WAP
12 3 (0.64%) Struts
Miscellaneous
1 50 (10.73%) Analytical Skills
2 36 (7.73%) Blackberry
3 33 (7.08%) Computer Science
4 32 (6.87%) Mathematics
5 15 (3.22%) Physics
5 15 (3.22%) Chemistry
6 12 (2.58%) Data Structures
6 12 (2.58%) Management Information System
7 7 (1.50%) Client/Server
7 7 (1.50%) Enterprise Software
7 7 (1.50%) Digital Media
8 5 (1.07%) Video Conferencing
9 4 (0.86%) CMDB
10 3 (0.64%) Foreign Exchange (FX)
10 3 (0.64%) Life Science
10 3 (0.64%) Biology
10 3 (0.64%) Reference Data
10 3 (0.64%) Social Media
10 3 (0.64%) Data Centre
11 2 (0.43%) Hedge funds
Operating Systems
1 273 (58.58%) Windows
2 86 (18.45%) Windows 7
3 83 (17.81%) Windows Server 2008
4 74 (15.88%) Linux
5 58 (12.45%) UNIX
6 57 (12.23%) Windows Server 2003
7 42 (9.01%) Windows XP
8 36 (7.73%) Windows Server 2012
9 17 (3.65%) Windows 8
10 12 (2.58%) Red Hat Enterprise Linux
10 12 (2.58%) Windows Vista
11 9 (1.93%) Solaris
12 7 (1.50%) Mac OS X
12 7 (1.50%) Android
13 5 (1.07%) Windows 2000 Server
14 4 (0.86%) Windows Mobile
14 4 (0.86%) AIX
15 3 (0.64%) CentOS
16 2 (0.43%) Apple iOS
16 2 (0.43%) Mac OS X Server
Processes & Methodologies
1 151 (32.40%) ITIL
2 41 (8.80%) Service Management
3 34 (7.30%) Time Management
4 33 (7.08%) Project Management
5 30 (6.44%) Incident Management
6 27 (5.79%) CRM
6 27 (5.79%) Service Delivery
7 26 (5.58%) Release Management
8 24 (5.15%) Root Cause Analysis
9 23 (4.94%) Configuration Management
10 22 (4.72%) Mentoring
11 19 (4.08%) Document Management
12 16 (3.43%) Workflow
13 15 (3.22%) Change Control
14 12 (2.58%) Problem Management
15 11 (2.36%) Procure-to-pay
16 10 (2.15%) Product Management
16 10 (2.15%) SOA
17 9 (1.93%) BCP
17 9 (1.93%) CMMI
Programming Languages
1 170 (36.48%) SQL
2 28 (6.01%) Java
3 25 (5.36%) VB.NET
4 24 (5.15%) VB
5 23 (4.94%) JavaScript
6 22 (4.72%) PL/SQL
7 21 (4.51%) C#
8 15 (3.22%) PowerShell
9 14 (3.00%) PHP
10 13 (2.79%) VBA
10 13 (2.79%) C
11 10 (2.15%) T-SQL
12 6 (1.29%) Pascal
12 6 (1.29%) C++
12 6 (1.29%) Delphi
12 6 (1.29%) Python
13 5 (1.07%) Perl
14 4 (0.86%) Bash Shell
14 4 (0.86%) VB6
14 4 (0.86%) VBScript
Qualifications
1 75 (16.09%) Degree
2 50 (10.73%) Microsoft Certification
3 24 (5.15%) Cisco Certification
4 23 (4.94%) CCNA
5 21 (4.51%) MOS
5 21 (4.51%) ITIL Certification
6 18 (3.86%) MCDST
6 18 (3.86%) MCP
7 14 (3.00%) MCSA
8 13 (2.79%) MCSE
9 7 (1.50%) CCNP
9 7 (1.50%) MCITP
9 7 (1.50%) Six Sigma Green Belt
10 6 (1.29%) ITIL Foundation Certificate
10 6 (1.29%) HND
11 4 (0.86%) VMware Certified Professional (VCP)
11 4 (0.86%) HNC
12 2 (0.43%) SC Cleared
12 2 (0.43%) DV Cleared
12 2 (0.43%) Security Cleared
Quality Assurance & Compliance
1 44 (9.44%) SLA
2 8 (1.72%) ISO/IEC 27001
3 7 (1.50%) COBIT
4 2 (0.43%) Data Quality
5 1 (0.21%) ISO 9000
System Software
1 185 (39.70%) Active Directory
2 51 (10.94%) VMware Infrastructure
3 30 (6.44%) Hyper-V
4 20 (4.29%) vSphere
5 16 (3.43%) XenApp
6 11 (2.36%) XenDesktop
7 8 (1.72%) XenServer
8 7 (1.50%) VMware ESXi
9 6 (1.29%) Terminal Services
10 5 (1.07%) Microsoft App-V
11 4 (0.86%) Forefront TMG
11 4 (0.86%) ISA Server
12 3 (0.64%) Citrix Presentation Server
12 3 (0.64%) vCloud
13 2 (0.43%) VMware ESX
14 1 (0.21%) Terminal Server
14 1 (0.21%) Samba
14 1 (0.21%) KVM
Systems Management
1 24 (5.15%) SCCM
2 8 (1.72%) AirWatch
3 6 (1.29%) SCOM
4 5 (1.07%) WSUS
4 5 (1.07%) McAfee ePO
5 3 (0.64%) NetBackup
6 2 (0.43%) ServiceCenter
6 2 (0.43%) OpenView
6 2 (0.43%) OpenView Configuration Management
6 2 (0.43%) MOM
6 2 (0.43%) Systems Management Server (SMS)
7 1 (0.21%) Business Desktop Deployment
7 1 (0.21%) EMC NetWorker
7 1 (0.21%) SCSM
7 1 (0.21%) XenMobile
Vendors
1 200 (42.92%) Microsoft
2 89 (19.10%) Oracle
3 87 (18.67%) VMware
4 83 (17.81%) Citrix
5 77 (16.52%) Cisco
6 18 (3.86%) HP
7 17 (3.65%) Google
8 16 (3.43%) Avaya
8 16 (3.43%) Red Hat
9 15 (3.22%) Apple
9 15 (3.22%) NetApp
10 13 (2.79%) Business Objects
11 11 (2.36%) Dell
12 10 (2.15%) Reuters
12 10 (2.15%) Bloomberg
13 9 (1.93%) IBM
13 9 (1.93%) LANDesk
14 8 (1.72%) SAP
14 8 (1.72%) McAfee
14 8 (1.72%) Sage
Bedfordshire
Global Technology Solutions Ltd
Salary: £35000 per annum + Benefits
Posted: 1 hour ago
Kent
TLP Consultancy Ltd.
Salary: £50000 per annum + benefits
Posted: 2 hours ago
Abingdon, Oxfordshire
Newton Europe
Posted: 3 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £15000 - £20000 per annum + Bens
Posted: 4 hours ago
Watford, Hertfordshire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £40000.00 per annum + Excellent benefits
Posted: 4 hours ago
York, North Yorkshire
Searchability
Salary: £20000 - £30000 per annum + benefits
Posted: 20 hours ago
Chelmsford, Essex
Lorien Resourcing
Posted: 21 hours ago
York, North Yorkshire
Searchability
Salary: £30000 - £50000 per annum + benefits
Posted: Yesterday
Bury, Lancashire
Applause IT Innovation
Salary: £18000 - £20000 per annum + 10% uplift when on call
Posted: Yesterday
Coventry, West Midlands (County)
Orbit
Salary: From £21,970 to £24,411 per annum (depending on experience)
Posted: 2 days ago
East London
Nationwide People Ltd
Salary: £35000 - £41000 Per Annum + GOOD BENS
Posted: 2 days ago
London
Cyber Team
Salary: From £30,000 to £40,000 per annum Plus Benefits
Posted: 3 days ago
City, London
Harrington Starr
Salary: £35000 - £45000 per annum
Posted: 3 days ago
Poole, Dorset
Stafford-Sharp Associates
Salary: From £16,000 to £22,000 per annum
Posted: 6 days ago
London
ARC IT Recruitment Ltd
Salary: £40000 Per Annum
Posted: 6 days ago
Bedfordshire
Ashdown IT
Salary: £20000 - £25000 per annum + comprehensive benefits
Posted: 6 days ago
Brighton, East Sussex
IT People First
Salary: From £18,000 to £22,000 per annum
Posted: 6 days ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 6 days ago
London
The Bridge Ltd
Salary: Up to £43,000 per annum Up to £43K Pro Rata
Posted: 6 days ago
Scotland
HP
Posted: 10 days ago