The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 632 648 616
Rank change year-on-year
+16 -32
Permanent jobs requiring a Technical Support Analyst 266 227 296
As % of all permanent IT jobs located in the UK 0.23% 0.21% 0.25%
As % of the Job Titles category 0.25% 0.23% 0.26%
Number of salaries quoted 221 199 262
Average salary £30,000 £31,500 £30,000
Average salary % change year-on-year
-4.76% +5.00%
90% offered a salary of more than £20,200 £22,000 £21,000
10% offered a salary of more than £45,000 £44,650 £48,000
UK excluding London average salary £26,500 £30,500 £27,500
% change year-on-year
-13.11% +10.90%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107735 100235 112120
As % of all permanent IT jobs located in the UK 94.42% 94.28% 95.13%
Number of salaries quoted 87213 83254 95688
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £69,000 £70,000
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 16 September 2014 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 242 £30,500 -3.17% 27
London +19 119 £38,750 +4.72% 10
South East -12 48 £27,500 -21.42% 7
City of London +17 42 £39,000 +2.63% 6
Yorkshire -24 25 £22,500 -19.64% 2
West Yorkshire -13 20 £22,500 -10.00%
Surrey +10 17 £24,000 -26.15% 1
North West -25 13 £30,000 +30.43% 1
South West -13 12 £25,000 -47.36% 4
Leeds -21 11 £30,000 -25.00%
West Midlands -4 10 £32,000 -5.88% 2
Hampshire -6 9 £24,000 -23.80% 1
Croydon - 9 - -
West Sussex -20 7 £40,000 +14.28% 1
Cornwall - 7 £22,750 - 1
Liverpool +11 6 £35,750 +19.16%
Merseyside +9 6 £35,750 +19.16%
Wales +5 6 £20,000 -4.76%
Buckinghamshire +4 6 £32,000 +16.36% 1
Manchester -15 6 £31,250 +22.54%
East Midlands -30 6 £26,000 +18.18%
North East +1 5 £30,500 +22.00%
South Wales -1 5 £20,500 -2.38%
Wetherby -2 5 £22,500 -
East of England -42 5 £28,500 -8.80% 1
Redruth - 5 £25,000 - 1
Basingstoke - 5 £18,500 - 1
Oxfordshire +9 4 £50,000 +92.30%
Wolverhampton +3 4 £32,000 - 1
Tyne and Wear -2 4 £35,250 +41.00%

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 16 September 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 340 (62.04%) Windows
2 258 (47.08%) Microsoft
3 190 (34.67%) Active Directory
4 160 (29.20%) MS Excel
5 153 (27.92%) SQL
6 132 (24.09%) MS Office
7 131 (23.91%) ITIL
8 128 (23.36%) VMware
9 125 (22.81%) Windows Server 2008
10 124 (22.63%) Finance
11 116 (21.17%) MS Exchange
12 113 (20.62%) Citrix
13 96 (17.52%) SQL Server
14 89 (16.24%) Windows Server 2003
15 87 (15.88%) Microsoft Certification
16 83 (15.15%) TCP/IP
17 75 (13.69%) Firewall
18 72 (13.14%) Cisco
18 72 (13.14%) Degree
19 68 (12.41%) VMware Infrastructure
20 62 (11.31%) UNIX
21 59 (10.77%) Windows 7
22 57 (10.40%) Linux
22 57 (10.40%) LAN
22 57 (10.40%) Windows XP
23 55 (10.04%) SLA
23 55 (10.04%) Analytical Skills
24 53 (9.67%) MCSE
25 51 (9.31%) DNS
26 50 (9.12%) Internet

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 16 September 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 116 (21.17%) MS Exchange
2 48 (8.76%) Exchange Server 2010
3 45 (8.21%) SharePoint
4 27 (4.93%) Exchange Server 2007
5 23 (4.20%) IIS
6 19 (3.47%) Exchange Server 2013
7 17 (3.10%) Exchange Server 2003
8 16 (2.92%) Blackberry Enterprise Server
9 13 (2.37%) Tomcat
10 12 (2.19%) Lync
10 12 (2.19%) SharePoint 2010
11 7 (1.28%) IBM Notes
12 6 (1.09%) SAP Web AS
12 6 (1.09%) NetWeaver
13 5 (0.91%) WebSphere
13 5 (0.91%) Lotus Domino
13 5 (0.91%) Apache
14 4 (0.73%) Oracle Application Server
14 4 (0.73%) Exchange Server 2000
15 3 (0.55%) WorkSite
Applications
1 160 (29.20%) MS Excel
2 132 (24.09%) MS Office
3 7 (1.28%) MS PowerPoint
4 4 (0.73%) Acrobat
5 3 (0.55%) AutoCAD
5 3 (0.55%) MS Visio
6 2 (0.36%) PrintSoft PReS
7 1 (0.18%) Spreadsheet
Business Applications
1 8 (1.46%) Oracle Financials
1 8 (1.46%) Oracle General Ledger
1 8 (1.46%) Oracle Payables
1 8 (1.46%) Oracle Cash Management
1 8 (1.46%) Oracle Assets
2 7 (1.28%) Oracle Receivables
3 6 (1.09%) Oracle EBS R12
4 5 (0.91%) Oracle Applications
4 5 (0.91%) Oracle EBS
5 4 (0.73%) PeopleSoft HRMS
5 4 (0.73%) Oracle 11i
5 4 (0.73%) Dynamics CRM
6 3 (0.55%) Oracle Subledger Accounting
6 3 (0.55%) SAP SRM
6 3 (0.55%) Teamcenter
7 2 (0.36%) Dynamics AX
7 2 (0.36%) RiskWrite
8 1 (0.18%) Towers Watson Igloo
8 1 (0.18%) Oracle Retail
8 1 (0.18%) IntelliMatch
Cloud Services
1 15 (2.74%) SaaS
2 12 (2.19%) Office 365
3 5 (0.91%) Cloud Computing
4 3 (0.55%) Microsoft Azure
5 1 (0.18%) Route 53
5 1 (0.18%) Amazon ElastiCache
5 1 (0.18%) ElastiCache
5 1 (0.18%) Amazon EC2
5 1 (0.18%) Amazon S3
5 1 (0.18%) Amazon AWS
Communications & Networking
1 83 (15.15%) TCP/IP
2 75 (13.69%) Firewall
3 57 (10.40%) LAN
4 51 (9.31%) DNS
5 50 (9.12%) Internet
6 46 (8.39%) WAN
6 46 (8.39%) DHCP
7 35 (6.39%) SAN
8 30 (5.47%) VPN
9 24 (4.38%) VoIP
10 17 (3.10%) Cisco IOS
11 15 (2.74%) Wireless
12 14 (2.55%) SSL
13 12 (2.19%) MPLS
13 12 (2.19%) Network Security
14 9 (1.64%) ADSL
15 7 (1.28%) NAS
15 7 (1.28%) SMTP
15 7 (1.28%) Ethernet
15 7 (1.28%) HTTP
Database & Business Intelligence
1 96 (17.52%) SQL Server
2 21 (3.83%) SQL Server Reporting Services
3 16 (2.92%) MySQL
3 16 (2.92%) SQL Server 2008
4 11 (2.01%) Relational Database
4 11 (2.01%) Crystal Reports
5 8 (1.46%) Oracle Reports
5 8 (1.46%) Oracle BI Publisher
5 8 (1.46%) SQL Server 2012
6 7 (1.28%) SQL Server 2005
6 7 (1.28%) DB2
7 5 (0.91%) RDBMS
8 4 (0.73%) Ingres
8 4 (0.73%) DTS
8 4 (0.73%) Oracle Discoverer
8 4 (0.73%) Oracle Database 11g
8 4 (0.73%) Oracle Database
9 3 (0.55%) Big Data
9 3 (0.55%) PostgreSQL
9 3 (0.55%) MS Access
Development Applications
1 10 (1.82%) Oracle Forms
2 4 (0.73%) Team Foundation Server
3 3 (0.55%) Jenkins
3 3 (0.55%) Maven
4 2 (0.36%) Subversion
5 1 (0.18%) Oracle APEX
5 1 (0.18%) ProC
General
1 124 (22.63%) Finance
2 35 (6.39%) Legal
3 25 (4.56%) Banking
4 16 (2.92%) Electronics
5 14 (2.55%) Law
6 10 (1.82%) Retail
7 9 (1.64%) Investment Banking
8 8 (1.46%) Advertising
9 7 (1.28%) Marketing
9 7 (1.28%) Front Office
9 7 (1.28%) Back Office
9 7 (1.28%) Telecoms
10 6 (1.09%) French Language
10 6 (1.09%) German Language
11 5 (0.91%) Financial Institution
12 2 (0.36%) Publishing
12 2 (0.36%) Manufacturing
12 2 (0.36%) Billing
13 1 (0.18%) Dutch Language
13 1 (0.18%) Russian Language
Libraries, Frameworks & Software Standards
1 28 (5.11%) HTML
2 24 (4.38%) .NET
3 16 (2.92%) CSS
4 14 (2.55%) XML
5 10 (1.82%) ASP.NET
5 10 (1.82%) jQuery
6 8 (1.46%) COM
6 8 (1.46%) SOAP
7 7 (1.28%) FIX Protocol
7 7 (1.28%) J2EE
8 6 (1.09%) Web Services
8 6 (1.09%) SAP Basis
9 3 (0.55%) Software Packaging
9 3 (0.55%) LAMP
9 3 (0.55%) DHTML
9 3 (0.55%) JSP
9 3 (0.55%) DOM
9 3 (0.55%) XSLT
9 3 (0.55%) WAP
10 2 (0.36%) JMS
Miscellaneous
1 55 (10.04%) Analytical Skills
2 46 (8.39%) Computer Science
3 31 (5.66%) Blackberry
4 17 (3.10%) Mathematics
5 11 (2.01%) Hedge funds
5 11 (2.01%) Management Information System
6 9 (1.64%) Replication
7 7 (1.28%) FlexPod
7 7 (1.28%) iPhone
7 7 (1.28%) Physics
8 6 (1.09%) Enterprise Software
9 5 (0.91%) AS400
10 4 (0.73%) Handset
10 4 (0.73%) PDA
10 4 (0.73%) Data Protection Act
10 4 (0.73%) CMDB
10 4 (0.73%) iPad
11 3 (0.55%) iSeries
11 3 (0.55%) Fat Client
11 3 (0.55%) Life Science
Operating Systems
1 340 (62.04%) Windows
2 125 (22.81%) Windows Server 2008
3 89 (16.24%) Windows Server 2003
4 62 (11.31%) UNIX
5 59 (10.77%) Windows 7
6 57 (10.40%) Linux
6 57 (10.40%) Windows XP
7 36 (6.57%) Windows Server 2012
8 23 (4.20%) Windows 8
9 17 (3.10%) Windows Vista
9 17 (3.10%) Mac OS X
10 10 (1.82%) AIX
11 8 (1.46%) Windows Mobile
12 7 (1.28%) Red Hat Enterprise Linux
12 7 (1.28%) Android
13 6 (1.09%) zOS
14 5 (0.91%) HPUX
14 5 (0.91%) Solaris
15 4 (0.73%) Windows 2000
15 4 (0.73%) Mac OS
Processes & Methodologies
1 131 (23.91%) ITIL
2 35 (6.39%) Incident Management
3 31 (5.66%) Problem Management
4 25 (4.56%) Root Cause Analysis
5 22 (4.01%) Time Management
6 21 (3.83%) Project Management
6 21 (3.83%) Service Management
6 21 (3.83%) Disaster Recovery
7 19 (3.47%) CRM
8 18 (3.28%) Configuration Management
9 17 (3.10%) Service Delivery
9 17 (3.10%) Change Management
10 15 (2.74%) Web Development
10 15 (2.74%) Data Analysis
10 15 (2.74%) Mentoring
11 14 (2.55%) Business Intelligence
11 14 (2.55%) ERP
11 14 (2.55%) Release Management
12 13 (2.37%) Logistics
12 13 (2.37%) Document Management
Programming Languages
1 153 (27.92%) SQL
2 30 (5.47%) Java
3 21 (3.83%) JavaScript
4 18 (3.28%) PowerShell
5 17 (3.10%) Shell Script
6 14 (2.55%) PHP
6 14 (2.55%) PL/SQL
7 11 (2.01%) C#
8 9 (1.64%) T-SQL
9 8 (1.46%) Bash Shell
10 7 (1.28%) VB
11 6 (1.09%) ABAP
12 4 (0.73%) VBA
13 3 (0.55%) R
13 3 (0.55%) C++
13 3 (0.55%) Perl
14 2 (0.36%) C
14 2 (0.36%) VBScript
15 1 (0.18%) ActionScript 2.0
15 1 (0.18%) VB6
Qualifications
1 87 (15.88%) Microsoft Certification
2 72 (13.14%) Degree
3 53 (9.67%) MCSE
4 33 (6.02%) MCSA
5 29 (5.29%) Cisco Certification
6 27 (4.93%) MCP
7 25 (4.56%) MCITP
8 19 (3.47%) CCNA
9 17 (3.10%) Security Cleared
10 10 (1.82%) A+ Certification
11 8 (1.46%) Network+ Certification
11 8 (1.46%) SC Cleared
12 7 (1.28%) ITIL Certification
13 5 (0.91%) MOS
14 3 (0.55%) ITIL Foundation Certificate
14 3 (0.55%) Six Sigma Green Belt
14 3 (0.55%) VMware Certified Professional (VCP)
14 3 (0.55%) MCTS
15 1 (0.18%) MCSM
15 1 (0.18%) NCIE
Quality Assurance & Compliance
1 55 (10.04%) SLA
2 15 (2.74%) QA
3 7 (1.28%) Sarbanes-Oxley
4 4 (0.73%) ISO 9001
5 2 (0.36%) ISO/IEC 27001
6 1 (0.18%) Solvency II
6 1 (0.18%) PCI DSS
System Software
1 190 (34.67%) Active Directory
2 68 (12.41%) VMware Infrastructure
3 32 (5.84%) Hyper-V
4 21 (3.83%) vSphere
5 16 (2.92%) XenApp
6 11 (2.01%) VMware ESX
7 7 (1.28%) Microsoft App-V
8 6 (1.09%) Terminal Services
8 6 (1.09%) XenDesktop
9 5 (0.91%) Citrix Presentation Server
10 4 (0.73%) IMail Server
10 4 (0.73%) VMware ESXi
11 2 (0.36%) EMC RecoverPoint
12 1 (0.18%) Samba
12 1 (0.18%) NFS
Systems Management
1 18 (3.28%) SCCM
2 12 (2.19%) WSUS
3 7 (1.28%) SCOM
3 7 (1.28%) NetBackup
4 6 (1.09%) Backup Exec
5 4 (0.73%) Norton AntiVirus
6 3 (0.55%) Nagios
7 1 (0.18%) SCSM
7 1 (0.18%) WMI
7 1 (0.18%) Legato
7 1 (0.18%) DameWare
Vendors
1 258 (47.08%) Microsoft
2 128 (23.36%) VMware
3 113 (20.62%) Citrix
4 72 (13.14%) Cisco
5 47 (8.58%) Oracle
6 39 (7.12%) HP
7 23 (4.20%) Dell
8 22 (4.01%) Apple
9 19 (3.47%) SAP
9 19 (3.47%) NetApp
9 19 (3.47%) Bloomberg
10 15 (2.74%) Pegasus
11 13 (2.37%) Red Hat
12 12 (2.19%) Sage
13 11 (2.01%) Reuters
14 10 (1.82%) Open Text
15 8 (1.46%) Lotus
16 7 (1.28%) McAfee
16 7 (1.28%) Avaya
16 7 (1.28%) IBM
Runcorn, Cheshire
Oscar Associates (UK) Ltd
Salary: £20000 - £28000 per annum + Superb Benefits
Posted: 53 minutes ago
London
Spring Technology
Salary: £32000.00 - £37000.00 per annum
Posted: 7 hours ago
Wolverhampton, West Midlands (County)
Strategic Insights Ltd
Salary: From £30,000 to £32,000 per annum plus bonus and benefits
Posted: 9 hours ago
Basingstoke, Hampshire
NES Global Talent
Salary: £16000 to £21000 per annum
Posted: 9 hours ago
Harrow, Middlesex
IT Executive Ltd
Salary: £20000 - £25000 per annum
Posted: Yesterday
Bristol, Avon
Broady Limited
Salary: From £19,000 to £21,000 per annum + benefits
Posted: Yesterday
Sheffield, South Yorkshire
Broady Limited
Salary: From £19,000 to £21,000 per annum + benefits
Posted: Yesterday
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: Yesterday
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 4 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 4 days ago
City, London
Ashdown IT
Salary: £32000 - £38000 per annum + Benefits
Posted: 4 days ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 5 days ago
Whimple, Devon
Technorecruit
Posted: 6 days ago
City of London
Capita - ITPS
Salary: £35000 - £38000 per annum + Benefits
Posted: 7 days ago
West Midlands
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits Package
Posted: 11 days ago
London
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits Package
Posted: 18 days ago
Peterborough, Cambridgeshire
Virgin Media
Salary: £19k-£32K - dependent on experience/qualifications + amazing benefits
Posted: 18 days ago
Wokingham
Interquest - IQ ESM
Salary: £43000 - £48000 per annum
Posted: 19 days ago
City of London
Sovereign Business Resources
Salary: £40000 - £50000 per annum + benefits
Posted: 19 days ago
Buckinghamshire
Real Staffing
Salary: £40000 - £50000 per annum + Extensive Benefits
Posted: 19 days ago