The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 635 666 620
Rank change year-on-year
+31 -46
Permanent jobs requiring a Technical Support Analyst 263 225 283
As % of all permanent IT jobs located in the UK 0.23% 0.21% 0.24%
As % of the Job Titles category 0.25% 0.22% 0.26%
Number of salaries quoted 218 201 244
Average salary £30,000 £31,000 £27,500
Average salary % change year-on-year
-3.22% +12.72%
90% offered a salary of more than £20,920 £21,950 £20,392
10% offered a salary of more than £50,000 £44,050 £45,000
UK excluding London average salary £25,000 £30,000 £26,500
% change year-on-year
-16.66% +13.20%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106380 101290 110833
As % of all permanent IT jobs located in the UK 94.51% 94.35% 95.22%
Number of salaries quoted 86308 84102 94334
Average salary £45,000 £43,164 £42,500
Average salary % change year-on-year
+4.25% +1.56%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 1 October 2014 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +5 243 £32,000 +3.22% 28
London +49 129 £40,000 +9.58% 9
City of London +35 45 £41,250 +8.55% 3
South East +8 42 £27,500 -21.42% 7
Yorkshire -32 21 £22,500 -13.46% 1
West Yorkshire -15 17 £22,500 -10.00%
South West -6 15 £23,875 -37.17% 1
Surrey -1 12 £25,000 -10.71% 1
Leeds -18 10 £26,500 +3.92%
Croydon - 9 - -
Cornwall - 9 £22,750 -
Hampshire -5 8 £21,250 -32.53% 1
West Midlands -19 8 £32,000 -5.88% 3
East of England -23 8 £30,000 -9.09% 3
North West -24 8 £34,250 +59.30% 2
Hertfordshire -22 7 £30,000 -3.22% 1
Redruth - 7 £22,500 -
Berkshire +7 6 £32,500 -7.14% 3
West Sussex -19 6 £45,000 +28.57%
East Midlands -22 6 £26,000 +18.18% 1
Merseyside +12 5 £45,000 +109.30%
Liverpool +9 5 £45,000 +74.75%
Tyne and Wear -5 5 £30,500 +22.00%
North East -6 5 £30,500 +22.00%
Welwyn Garden City - 5 £28,750 -
Wolverhampton - 5 £32,000 -
Newcastle upon Tyne - 5 £30,500 -
Basingstoke - 5 £18,500 -
Reading +5 4 £32,500 -45.83% 1
Kent +3 4 £24,000 -32.39%

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 1 October 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 352 (62.86%) Windows
2 266 (47.50%) Microsoft
3 190 (33.93%) Active Directory
4 161 (28.75%) MS Excel
5 154 (27.50%) SQL
6 141 (25.18%) ITIL
7 140 (25.00%) MS Office
8 136 (24.29%) Finance
9 134 (23.93%) VMware
10 132 (23.57%) Windows Server 2008
11 121 (21.61%) MS Exchange
12 115 (20.54%) Citrix
13 98 (17.50%) SQL Server
14 96 (17.14%) Windows Server 2003
15 87 (15.54%) TCP/IP
16 86 (15.36%) Microsoft Certification
17 80 (14.29%) Firewall
18 77 (13.75%) Cisco
19 74 (13.21%) VMware Infrastructure
20 70 (12.50%) Degree
21 68 (12.14%) Windows 7
22 66 (11.79%) UNIX
23 59 (10.54%) LAN
24 58 (10.36%) Windows XP
25 57 (10.18%) Linux
26 56 (10.00%) Internet
27 54 (9.64%) DNS
27 54 (9.64%) SLA
28 53 (9.46%) Analytical Skills
29 50 (8.93%) Exchange Server 2010

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 1 October 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 121 (21.61%) MS Exchange
2 50 (8.93%) Exchange Server 2010
3 45 (8.04%) SharePoint
4 28 (5.00%) Exchange Server 2007
5 26 (4.64%) IIS
6 22 (3.93%) Exchange Server 2013
7 19 (3.39%) Blackberry Enterprise Server
8 15 (2.68%) Exchange Server 2003
9 12 (2.14%) Tomcat
10 11 (1.96%) SharePoint 2010
10 11 (1.96%) Lync
11 7 (1.25%) IBM Notes
12 5 (0.89%) ColdFusion
12 5 (0.89%) Lotus Domino
12 5 (0.89%) WorkSite
13 4 (0.71%) Exchange Server 2000
13 4 (0.71%) WebSphere
13 4 (0.71%) Apache
13 4 (0.71%) NetWeaver
13 4 (0.71%) SAP Web AS
Applications
1 161 (28.75%) MS Excel
2 140 (25.00%) MS Office
3 7 (1.25%) MS PowerPoint
4 4 (0.71%) Acrobat
5 3 (0.54%) AutoCAD
5 3 (0.54%) MS Visio
6 2 (0.36%) PrintSoft PReS
6 2 (0.36%) Spreadsheet
Business Applications
1 6 (1.07%) Oracle General Ledger
1 6 (1.07%) SAP SRM
1 6 (1.07%) Oracle Financials
1 6 (1.07%) Oracle Payables
1 6 (1.07%) Oracle Cash Management
1 6 (1.07%) Oracle Assets
2 5 (0.89%) Oracle Receivables
2 5 (0.89%) Oracle Applications
2 5 (0.89%) Oracle EBS R12
2 5 (0.89%) Dynamics CRM
3 4 (0.71%) PeopleSoft HRMS
4 3 (0.54%) Oracle Subledger Accounting
4 3 (0.54%) Towers Watson Igloo
4 3 (0.54%) Teamcenter
5 2 (0.36%) Dynamics AX
5 2 (0.36%) Oracle 11i
5 2 (0.36%) Oracle EBS
5 2 (0.36%) RiskWrite
6 1 (0.18%) IntelliMatch
6 1 (0.18%) Oracle Internet Expenses
Cloud Services
1 13 (2.32%) SaaS
2 11 (1.96%) Office 365
3 5 (0.89%) Cloud Computing
4 1 (0.18%) Amazon ElastiCache
4 1 (0.18%) ElastiCache
4 1 (0.18%) Route 53
4 1 (0.18%) Amazon EC2
4 1 (0.18%) Amazon S3
4 1 (0.18%) Microsoft Azure
4 1 (0.18%) Amazon AWS
Communications & Networking
1 87 (15.54%) TCP/IP
2 80 (14.29%) Firewall
3 59 (10.54%) LAN
4 56 (10.00%) Internet
5 54 (9.64%) DNS
6 49 (8.75%) WAN
7 46 (8.21%) DHCP
8 36 (6.43%) SAN
9 33 (5.89%) VPN
10 27 (4.82%) VoIP
11 15 (2.68%) Wireless
11 15 (2.68%) Cisco IOS
12 13 (2.32%) MPLS
13 12 (2.14%) Network Security
14 11 (1.96%) ADSL
15 10 (1.79%) SSL
16 7 (1.25%) Ethernet
16 7 (1.25%) SMTP
16 7 (1.25%) NAS
17 6 (1.07%) HTTP
Database & Business Intelligence
1 98 (17.50%) SQL Server
2 21 (3.75%) SQL Server Reporting Services
3 19 (3.39%) MySQL
4 18 (3.21%) SQL Server 2008
5 11 (1.96%) SQL Server 2005
5 11 (1.96%) Relational Database
6 10 (1.79%) Crystal Reports
7 9 (1.61%) SQL Server 2012
8 7 (1.25%) Oracle Reports
9 6 (1.07%) RDBMS
9 6 (1.07%) Oracle BI Publisher
10 5 (0.89%) DB2
11 4 (0.71%) MS Access
11 4 (0.71%) DTS
11 4 (0.71%) Ingres
11 4 (0.71%) Oracle Discoverer
12 3 (0.54%) Big Data
13 2 (0.36%) InterSystems Cache
13 2 (0.36%) Oracle Database 11g
13 2 (0.36%) Data Mining
Development Applications
1 9 (1.61%) Oracle Forms
2 4 (0.71%) Team Foundation Server
3 3 (0.54%) Jenkins
3 3 (0.54%) Maven
4 2 (0.36%) Subversion
5 1 (0.18%) ProC
5 1 (0.18%) Oracle APEX
General
1 136 (24.29%) Finance
2 38 (6.79%) Legal
3 24 (4.29%) Banking
4 16 (2.86%) Electronics
4 16 (2.86%) Law
5 10 (1.79%) Investment Banking
6 9 (1.61%) Back Office
6 9 (1.61%) Retail
7 8 (1.43%) French Language
7 8 (1.43%) Front Office
8 7 (1.25%) Telecoms
8 7 (1.25%) Marketing
9 6 (1.07%) Advertising
10 5 (0.89%) German Language
11 3 (0.54%) Publishing
11 3 (0.54%) Manufacturing
11 3 (0.54%) Billing
12 2 (0.36%) Financial Institution
13 1 (0.18%) Pharmaceutical
13 1 (0.18%) Local Government
Libraries, Frameworks & Software Standards
1 29 (5.18%) HTML
2 26 (4.64%) .NET
3 17 (3.04%) XML
4 16 (2.86%) CSS
5 11 (1.96%) SOAP
5 11 (1.96%) ASP.NET
6 10 (1.79%) jQuery
6 10 (1.79%) FIX Protocol
7 8 (1.43%) J2EE
7 8 (1.43%) COM
8 6 (1.07%) Web Services
9 5 (0.89%) DHTML
9 5 (0.89%) JSP
9 5 (0.89%) DOM
10 4 (0.71%) SAP Basis
11 3 (0.54%) LAMP
11 3 (0.54%) WAP
11 3 (0.54%) Software Packaging
12 2 (0.36%) XSD
12 2 (0.36%) XSLT
Miscellaneous
1 53 (9.46%) Analytical Skills
2 48 (8.57%) Computer Science
3 38 (6.79%) Blackberry
4 15 (2.68%) Mathematics
5 13 (2.32%) Management Information System
6 11 (1.96%) Replication
6 11 (1.96%) Hedge funds
7 8 (1.43%) iPhone
8 7 (1.25%) Physics
9 6 (1.07%) Fat Client
9 6 (1.07%) Thin Client
9 6 (1.07%) Enterprise Software
10 5 (0.89%) AS400
11 4 (0.71%) PDA
11 4 (0.71%) iPad
11 4 (0.71%) Life Science
11 4 (0.71%) Data Protection Act
11 4 (0.71%) Handset
11 4 (0.71%) FlexPod
12 3 (0.54%) NHS
Operating Systems
1 352 (62.86%) Windows
2 132 (23.57%) Windows Server 2008
3 96 (17.14%) Windows Server 2003
4 68 (12.14%) Windows 7
5 66 (11.79%) UNIX
6 58 (10.36%) Windows XP
7 57 (10.18%) Linux
8 40 (7.14%) Windows Server 2012
9 25 (4.46%) Windows 8
10 22 (3.93%) Windows Vista
11 18 (3.21%) Mac OS X
12 14 (2.50%) AIX
13 9 (1.61%) Red Hat Enterprise Linux
14 8 (1.43%) Windows Mobile
15 6 (1.07%) Android
15 6 (1.07%) Windows 2000
16 5 (0.89%) HPUX
16 5 (0.89%) Windows 2000 Server
17 4 (0.71%) Solaris
17 4 (0.71%) zOS
Processes & Methodologies
1 141 (25.18%) ITIL
2 35 (6.25%) Incident Management
3 32 (5.71%) Problem Management
4 24 (4.29%) Time Management
5 22 (3.93%) Project Management
5 22 (3.93%) Root Cause Analysis
6 21 (3.75%) Disaster Recovery
7 19 (3.39%) CRM
7 19 (3.39%) Service Management
8 17 (3.04%) Configuration Management
8 17 (3.04%) Service Delivery
9 15 (2.68%) Change Management
9 15 (2.68%) Release Management
9 15 (2.68%) Data Analysis
9 15 (2.68%) Web Development
10 14 (2.50%) Software Engineering
10 14 (2.50%) Business Intelligence
10 14 (2.50%) Mentoring
11 13 (2.32%) Continuous Improvement
11 13 (2.32%) Document Management
Programming Languages
1 154 (27.50%) SQL
2 28 (5.00%) Java
3 24 (4.29%) JavaScript
4 18 (3.21%) PowerShell
5 15 (2.68%) Shell Script
5 15 (2.68%) PHP
6 11 (1.96%) T-SQL
6 11 (1.96%) C#
7 9 (1.61%) PL/SQL
8 7 (1.25%) Bash Shell
9 6 (1.07%) VB
10 4 (0.71%) VBA
10 4 (0.71%) ABAP
11 3 (0.54%) R
11 3 (0.54%) VBScript
12 2 (0.36%) C++
12 2 (0.36%) Perl
13 1 (0.18%) PeopleCode
13 1 (0.18%) PowerHouse
13 1 (0.18%) MATLAB
Qualifications
1 86 (15.36%) Microsoft Certification
2 70 (12.50%) Degree
3 50 (8.93%) MCSE
4 37 (6.61%) MCSA
5 31 (5.54%) Cisco Certification
6 26 (4.64%) MCP
7 24 (4.29%) MCITP
8 19 (3.39%) CCNA
8 19 (3.39%) Security Cleared
9 12 (2.14%) A+ Certification
10 11 (1.96%) SC Cleared
11 10 (1.79%) Network+ Certification
12 7 (1.25%) ITIL Certification
13 5 (0.89%) Six Sigma Green Belt
13 5 (0.89%) MOS
14 3 (0.54%) Citrix Certification
14 3 (0.54%) VMware Certified Professional (VCP)
14 3 (0.54%) MCTS
15 2 (0.36%) DV Cleared
15 2 (0.36%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 54 (9.64%) SLA
2 17 (3.04%) QA
3 5 (0.89%) Sarbanes-Oxley
4 4 (0.71%) ISO 9001
5 2 (0.36%) ISO/IEC 27001
6 1 (0.18%) Solvency II
6 1 (0.18%) PCI DSS
System Software
1 190 (33.93%) Active Directory
2 74 (13.21%) VMware Infrastructure
3 31 (5.54%) Hyper-V
4 24 (4.29%) vSphere
5 18 (3.21%) XenApp
6 10 (1.79%) VMware ESX
7 6 (1.07%) XenDesktop
7 6 (1.07%) Terminal Services
7 6 (1.07%) Microsoft App-V
8 5 (0.89%) Citrix Presentation Server
9 4 (0.71%) VMware ESXi
9 4 (0.71%) IMail Server
10 1 (0.18%) Firmware
10 1 (0.18%) EMC RecoverPoint
Systems Management
1 18 (3.21%) SCCM
2 12 (2.14%) WSUS
3 10 (1.79%) SCOM
4 9 (1.61%) NetBackup
5 6 (1.07%) Backup Exec
6 4 (0.71%) Norton AntiVirus
7 3 (0.54%) Nagios
8 1 (0.18%) SCSM
8 1 (0.18%) DameWare
8 1 (0.18%) Legato
Vendors
1 266 (47.50%) Microsoft
2 134 (23.93%) VMware
3 115 (20.54%) Citrix
4 77 (13.75%) Cisco
5 41 (7.32%) Oracle
6 38 (6.79%) HP
7 25 (4.46%) Apple
8 22 (3.93%) Dell
9 20 (3.57%) Bloomberg
9 20 (3.57%) SAP
10 16 (2.86%) NetApp
11 14 (2.50%) Pegasus
11 14 (2.50%) Red Hat
11 14 (2.50%) Open Text
12 12 (2.14%) Reuters
13 11 (1.96%) Sage
14 9 (1.61%) Avaya
15 8 (1.43%) Lotus
16 7 (1.25%) McAfee
16 7 (1.25%) JBoss
Hertfordshire
JPS Selection
Salary: £35000 - £43000 per annum + excellent benefits
Posted: 17 hours ago
South Yorkshire
JPS Selection
Salary: £35000 - £43000 per annum + excellent benefits
Posted: 17 hours ago
Hampshire
Informatiq Consulting
Posted: 20 hours ago
Redhill, Surrey
Actis Recruitment.
Salary: From £30,000 to £45,000 per annum + generous bonus + benefits
Posted: 22 hours ago
Midlands
Nigel Frank International Ltd
Salary: £30000 - £45000 per annum + Benefits
Posted: Yesterday
Wokingham, Berkshire
Yoh Company
Salary: £38000 - £46000 per annum
Posted: Yesterday
City, London
Ashdown IT
Salary: £32000 - £38000 per annum + Benefits
Posted: Yesterday
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £38000 Per Annum
Posted: Yesterday
London
Lorien Resourcing
Salary: £27000 - £30000 per annum + non-contributory pension, bonus
Posted: 2 days ago
Central London / West End
Understanding Recruitment
Salary: £31000 - £32500 per annum + benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
IT Executive Ltd
Salary: £28000 - £30000 per annum + Bens
Posted: 3 days ago
Coventry, West Midlands (County)
Spring Technology
Salary: £22000.00 - £25000.00 per annum
Posted: 5 days ago
Telford, Shropshire
Bluetownonline
Salary: £16k per year
Posted: 6 days ago
City, London
Pioneer Search
Salary: £30000.00 - £35000.00 per annum + Bonus + Benefits
Posted: 6 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £17000 - £18300 per annum + £1,200 DV allowance
Posted: 6 days ago
Norwich, Norfolk
Oscar Associates (UK) Ltd
Salary: £16000 - £18000 per annum + Benefits
Posted: 6 days ago
North West London
Blue Glue
Salary: From £30,000 to £35,000 per annum
Posted: 6 days ago
Manchester, Lancashire
Actis Recruitment.
Salary: From £20,000 to £23,000 per annum up to £23,000 + excellent bens
Posted: 6 days ago
United Kingdom
MatsSoft Limited
Salary: 20 days holiday Annual bonus after being at the company 12 months base
Posted: 12 days ago
London
Victoria and Albert Museum
Salary: £25,407 per annum (rising to £30,537)
Posted: 13 days ago