The statistics below represent IT jobs advertised across the UK that had Technical Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 730 645 682
Rank change year-on-year
-85 +37
Permanent jobs requiring a Technical Support Analyst 185 322 301
As % of all permanent IT jobs located in the UK 0.19% 0.29% 0.26%
As % of the Job Titles category 0.20% 0.31% 0.27%
Number of salaries quoted 160 278 259
Median salary £28,000 £27,500 £30,500
Median salary % change year-on-year
+1.81% -9.83%
90% offered a salary of more than £20,000 £20,500 £21,000
10% offered a salary of more than £47,500 £42,500 £45,000
UK excluding London median salary £26,000 £25,025 £28,625
% change year-on-year
+3.89% -12.57%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92774 105028 112463
As % of all permanent IT jobs located in the UK 96.34% 96.19% 96.44%
Number of salaries quoted 78073 87099 90668
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 27 August 2016 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -58 177 £28,000 -1.75% 22
South East -18 64 £25,000 -9.09% 3
London 0 37 £34,500 -9.21% 5
Surrey +15 21 £22,000 -10.20%
East of England -3 17 £28,750 +2.67% 7
South West +6 15 £35,000 +34.61% 1
West Midlands +1 14 £22,750 -21.55% 1
Yorkshire +11 13 £20,250 -13.82% 1
Wiltshire +24 10 £35,000 +59.09%
West Yorkshire +22 10 £18,000 -23.40% 1
East Sussex +13 9 £24,000 -4.00%
Brighton +9 9 £24,000 -4.00%
Kent +22 8 £22,500 -55.00%
East Midlands +19 8 £25,000 +17.64%
Swindon +17 8 £35,000 +59.09%
Berkshire +12 8 £32,500 -13.33%
North West +2 8 £29,500 +47.50% 3
Leeds +29 7 £18,000 -23.40%
Bedfordshire +17 7 £35,000 -
Oxfordshire -12 7 £28,000 +4.67% 2
Nottinghamshire - 7 £25,000 -
Nottingham - 7 £25,000 -
Hertfordshire +17 6 £27,500 -21.42% 3
Reading +10 6 £32,500 -
Staffordshire +3 6 £22,000 -12.00% 1
Oxford -3 6 £28,000 -33.33% 1
Birmingham -14 6 £24,000 -17.24%
City of London +52 5 £34,500 -21.14% 1
Hampshire -8 5 £37,500 +7.14% 1
Lancashire - 5 £29,500 -

Technical Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 August 2016, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Analyst in the job title.

1 221 (51.40%) Windows
2 157 (36.51%) Microsoft
3 136 (31.63%) Active Directory
4 124 (28.84%) SQL
5 108 (25.12%) Windows Server
6 104 (24.19%) VMware
7 97 (22.56%) MS Excel
8 92 (21.40%) MS Office
9 85 (19.77%) ITIL
10 81 (18.84%) Degree
11 78 (18.14%) Finance
12 77 (17.91%) SQL Server
13 76 (17.67%) Windows Server 2008
14 75 (17.44%) Windows Server 2012
15 63 (14.65%) Cisco
16 56 (13.02%) MS Exchange
17 54 (12.56%) Windows 7
18 49 (11.40%) DHCP
19 48 (11.16%) Oracle
20 47 (10.93%) DNS
21 44 (10.23%) TCP/IP
21 44 (10.23%) VMware Infrastructure
22 40 (9.30%) Linux
23 38 (8.84%) SAN
23 38 (8.84%) Analytical Skills
24 36 (8.37%) Firewall
24 36 (8.37%) Windows Server 2003
24 36 (8.37%) SLA
25 35 (8.14%) Hyper-V
26 34 (7.91%) Java

Technical Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (13.02%) MS Exchange
2 25 (5.81%) IIS
2 25 (5.81%) SharePoint
3 23 (5.35%) Exchange Server 2013
4 18 (4.19%) Apache
5 15 (3.49%) Exchange Server 2010
6 11 (2.56%) Exchange Server 2007
6 11 (2.56%) WebSphere
7 6 (1.40%) Exchange Server 2003
7 6 (1.40%) Skype for Business
8 5 (1.16%) SharePoint 2013
8 5 (1.16%) Tomcat
8 5 (1.16%) WebLogic
9 4 (0.93%) Exchange Server 2000
10 3 (0.70%) Joomla!
10 3 (0.70%) SharePoint Server
11 2 (0.47%) Alfresco
11 2 (0.47%) JBoss
12 1 (0.23%) Blackberry Enterprise Server
12 1 (0.23%) IBM Notes
Applications
1 97 (22.56%) MS Excel
2 92 (21.40%) MS Office
3 3 (0.70%) MS Visio
4 1 (0.23%) MS PowerPoint
Business Applications
1 11 (2.56%) Remedy ITSM
2 6 (1.40%) Oracle EBS
2 6 (1.40%) Oracle EBS R12
3 4 (0.93%) Oracle Applications
4 3 (0.70%) Dynamics AX
4 3 (0.70%) Dynamics CRM
5 1 (0.23%) assyst
5 1 (0.23%) JDE EnterpriseOne
5 1 (0.23%) LatentZero
5 1 (0.23%) Magento
5 1 (0.23%) Markit EDM
5 1 (0.23%) Sage 200
5 1 (0.23%) Salesforce.com CRM
5 1 (0.23%) thinkFolio
Cloud Services
1 25 (5.81%) Office 365
2 20 (4.65%) SaaS
3 12 (2.79%) Microsoft Azure
4 10 (2.33%) Amazon AWS
5 4 (0.93%) Mimecast
6 2 (0.47%) GitHub
7 1 (0.23%) Cloud Computing
Communications & Networking
1 49 (11.40%) DHCP
2 47 (10.93%) DNS
3 44 (10.23%) TCP/IP
4 38 (8.84%) SAN
5 36 (8.37%) Firewall
6 32 (7.44%) LAN
7 28 (6.51%) VPN
8 22 (5.12%) WAN
9 18 (4.19%) Cisco ASA
10 14 (3.26%) VLAN
10 14 (3.26%) Wireshark
11 12 (2.79%) SNMP
12 9 (2.09%) Internet
12 9 (2.09%) SMTP
12 9 (2.09%) Wireless
13 8 (1.86%) NAS
14 7 (1.63%) IP Telephony
14 7 (1.63%) IPv4
14 7 (1.63%) Network Security
15 6 (1.40%) Wi-Fi
Database & Business Intelligence
1 77 (17.91%) SQL Server
2 15 (3.49%) Oracle Database
3 13 (3.02%) SQL Server Reporting Services
4 12 (2.79%) MySQL
5 11 (2.56%) SQL Server 2008
6 10 (2.33%) SQL Server 2012
7 6 (1.40%) Data Warehouse
7 6 (1.40%) KDB
7 6 (1.40%) Oracle Reports
7 6 (1.40%) SQL Server Analysis Services
7 6 (1.40%) SQL Server Integration Services
8 5 (1.16%) SQL Server 2014
9 4 (0.93%) Relational Database
10 3 (0.70%) DB2
10 3 (0.70%) MS Access
10 3 (0.70%) Oracle Database 11g
10 3 (0.70%) SQL Server 2000
10 3 (0.70%) SQL Server 2005
11 2 (0.47%) Hadoop
11 2 (0.47%) MongoDB
Development Applications
1 9 (2.09%) Oracle Forms
2 6 (1.40%) JDeveloper
2 6 (1.40%) Toad
3 4 (0.93%) JIRA
4 3 (0.70%) Jenkins
5 2 (0.47%) Maven
5 2 (0.47%) MSI
5 2 (0.47%) PowerBuilder
5 2 (0.47%) Subversion
6 1 (0.23%) Ant
6 1 (0.23%) MorphX
6 1 (0.23%) SQL Server Management Studio (SSMS)
6 1 (0.23%) TeamCity
General
1 78 (18.14%) Finance
2 15 (3.49%) Front Office
3 14 (3.26%) Retail
4 11 (2.56%) Back Office
4 11 (2.56%) German Language
5 10 (2.33%) Banking
5 10 (2.33%) Billing
5 10 (2.33%) Manufacturing
6 9 (2.09%) French Language
7 8 (1.86%) Telecoms
8 6 (1.40%) Legal
9 5 (1.16%) Automotive
9 5 (1.16%) Spanish Language
10 4 (0.93%) Military
11 3 (0.70%) Financial Institution
11 3 (0.70%) Law
11 3 (0.70%) Marketing
12 2 (0.47%) Arabic Language
12 2 (0.47%) Hindi Language
12 2 (0.47%) Russian Language
Libraries, Frameworks & Software Standards
1 20 (4.65%) .NET
1 20 (4.65%) HTML
2 16 (3.72%) FIX Protocol
3 10 (2.33%) CSS
4 7 (1.63%) XML
5 6 (1.40%) Django
6 5 (1.16%) SOAP
7 4 (0.93%) Web Services
8 3 (0.70%) JSP
8 3 (0.70%) XSLT
9 2 (0.47%) ActiveMQ
9 2 (0.47%) Ajax
9 2 (0.47%) Backbone.js
9 2 (0.47%) Hibernate
9 2 (0.47%) JPA
9 2 (0.47%) JSON
9 2 (0.47%) LAMP
9 2 (0.47%) REST
9 2 (0.47%) Spring
9 2 (0.47%) WSDL
Miscellaneous
1 38 (8.84%) Analytical Skills
2 22 (5.12%) Mathematics
3 13 (3.02%) Computer Science
3 13 (3.02%) Derivative
3 13 (3.02%) Driving Licence
3 13 (3.02%) Equities
4 12 (2.79%) Replication
5 11 (2.56%) Clustering
5 11 (2.56%) Data Centre
5 11 (2.56%) Hedge funds
6 7 (1.63%) Blackberry
7 6 (1.40%) Management Information System
7 6 (1.40%) Statistics
7 6 (1.40%) Tandem
8 5 (1.16%) e-Learning
8 5 (1.16%) iSeries
9 4 (0.93%) Client/Server
9 4 (0.93%) Fat Client
9 4 (0.93%) iPad
9 4 (0.93%) Thin Client
Operating Systems
1 221 (51.40%) Windows
2 108 (25.12%) Windows Server
3 76 (17.67%) Windows Server 2008
4 75 (17.44%) Windows Server 2012
5 54 (12.56%) Windows 7
6 40 (9.30%) Linux
7 36 (8.37%) Windows Server 2003
8 33 (7.67%) Unix
9 32 (7.44%) Windows 8
10 23 (5.35%) Windows 10
11 19 (4.42%) Windows XP
12 16 (3.72%) Mac OS X
13 8 (1.86%) Android
14 7 (1.63%) Apple iOS
14 7 (1.63%) CentOS
15 6 (1.40%) Windows Vista
16 4 (0.93%) Windows 2000 Server
17 2 (0.47%) Debian
17 2 (0.47%) Solaris
18 1 (0.23%) AIX
Processes & Methodologies
1 85 (19.77%) ITIL
2 27 (6.28%) CRM
3 25 (5.81%) Project Management
4 22 (5.12%) Service Delivery
5 21 (4.88%) Service Management
6 19 (4.42%) Network Management
7 17 (3.95%) Incident Management
8 14 (3.26%) Disaster Recovery
8 14 (3.26%) ITSM
8 14 (3.26%) Time Management
9 13 (3.02%) Investment Management
10 12 (2.79%) Asset Management
10 12 (2.79%) Change Management
11 10 (2.33%) Business Intelligence
11 10 (2.33%) Logistics
11 10 (2.33%) Regression Testing
12 9 (2.09%) ERP
12 9 (2.09%) ITIL V3
12 9 (2.09%) Migration
13 8 (1.86%) Validation
Programming Languages
1 124 (28.84%) SQL
2 34 (7.91%) Java
3 15 (3.49%) C#
3 15 (3.49%) PHP
3 15 (3.49%) PL/SQL
3 15 (3.49%) PowerShell
4 14 (3.26%) Python
5 13 (3.02%) JavaScript
6 11 (2.56%) Shell Script
6 11 (2.56%) VBA
7 10 (2.33%) C
8 8 (1.86%) Perl
8 8 (1.86%) T-SQL
8 8 (1.86%) VB
9 5 (1.16%) VB.NET
10 4 (0.93%) Bash Shell
10 4 (0.93%) R
11 3 (0.70%) Delphi
11 3 (0.70%) Pascal
12 2 (0.47%) RPG
Qualifications
1 81 (18.84%) Degree
2 31 (7.21%) CCNA
2 31 (7.21%) Cisco Certification
3 30 (6.98%) Microsoft Certification
4 22 (5.12%) MCSE
5 21 (4.88%) MCP
6 16 (3.72%) VMware Certified Professional (VCP)
7 15 (3.49%) MCSA
8 14 (3.26%) MCITP
9 11 (2.56%) ITIL Certification
9 11 (2.56%) Security Cleared
9 11 (2.56%) VCP5
10 4 (0.93%) A+ Certification
10 4 (0.93%) MCDST
11 3 (0.70%) CCNP
11 3 (0.70%) CCSP
11 3 (0.70%) SC Cleared
12 2 (0.47%) PMI Certification
12 2 (0.47%) PMP
13 1 (0.23%) MOS
Quality Assurance & Compliance
1 36 (8.37%) SLA
2 6 (1.40%) QA
3 4 (0.93%) Data Quality
4 3 (0.70%) ISO/IEC 27001
System Software
1 136 (31.63%) Active Directory
2 44 (10.23%) VMware Infrastructure
3 35 (8.14%) Hyper-V
4 7 (1.63%) vSphere
4 7 (1.63%) XenDesktop
5 6 (1.40%) IMail Server
5 6 (1.40%) VMware ESXi
6 4 (0.93%) XenApp
7 2 (0.47%) Squid
7 2 (0.47%) Virtual Machines
7 2 (0.47%) Virtual Servers
8 1 (0.23%) KVM
8 1 (0.23%) Terminal Server
8 1 (0.23%) UAG
8 1 (0.23%) Varnish
8 1 (0.23%) VMware ESX
8 1 (0.23%) VMware Workstation
Systems Management
1 16 (3.72%) Backup Exec
2 13 (3.02%) SCCM
3 10 (2.33%) Norton AntiVirus
4 5 (1.16%) Microsoft Clustering
5 4 (0.93%) DameWare
6 3 (0.70%) ITRS Geneos
6 3 (0.70%) McAfee ePO
6 3 (0.70%) Nagios
6 3 (0.70%) Perfmon
6 3 (0.70%) WSUS
7 2 (0.47%) Ansible
7 2 (0.47%) Control-M
7 2 (0.47%) Microsoft Data Protection Manager
7 2 (0.47%) Network Intrusion Detection System
8 1 (0.23%) Cacti
8 1 (0.23%) Cisco CUCM
8 1 (0.23%) cPanel
8 1 (0.23%) SCOM
8 1 (0.23%) Systems Management Server (SMS)
Vendors
1 157 (36.51%) Microsoft
2 104 (24.19%) VMware
3 63 (14.65%) Cisco
4 48 (11.16%) Oracle
5 33 (7.67%) Citrix
6 20 (4.65%) CheckPoint
7 17 (3.95%) Symantec
8 16 (3.72%) IBM
9 15 (3.49%) Juniper
10 14 (3.26%) Veeam
11 12 (2.79%) Avaya
12 11 (2.56%) Apple
12 11 (2.56%) NetSuite
12 11 (2.56%) Remedy
13 9 (2.09%) HP
13 9 (2.09%) Xerox
14 7 (1.63%) Fidessa
14 7 (1.63%) Sophos
15 6 (1.40%) Bloomberg
15 6 (1.40%) Kaspersky
Gateshead, Tyne and Wear
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum + Additional Benefits
Posted: Yesterday
South East London
Payment Express
Salary: From £26,000 to £31,000 per annum Depending On Experience
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + 30 days holiday + excellent pension scheme
Posted: Yesterday
South West London
Bluetownonline
Salary: £22000 - £25000 per annum
Posted: Yesterday
Tamworth, Staffordshire
Robert Walters
Salary: £20000 - £24000 per annum
Posted: 3 days ago
Fareham, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £30000 - £40000 per annum + Benefits + Training
Posted: 3 days ago
Huntingdon
Nigel Frank International Ltd
Salary: £22000 - £23000 per annum
Posted: 4 days ago
Watford
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 8 days ago
Ipswich, Suffolk
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £31000.00 per annum
Posted: 3 days ago
London
EasyWebRecruitment.com
Salary: £24,000 - £27,000
Posted: 4 days ago
North West London
Jonothan Bosworth
Salary: £30000 - £35000 Per Annum
Posted: 3 days ago
Manchester, Lancashire
Redrock Consulting Ltd
Salary: £30000 - £45000 per annum
Posted: 5 days ago
Wymondham
Williams Lea Tag
Salary: £25,000 - £30,000 per year
Posted: 8 days ago
Livingston
Williams Lea Tag
Salary: £25,000 - £30,000 per year
Posted: 8 days ago
Huntingdon
Nigel Frank International Ltd
Salary: £23000 per annum
Posted: 8 days ago
Manchester
Applause IT Ltd
Salary: £22000 - £25000 per annum + bens
Posted: 17 days ago
Hertfordshire
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum + Based on experience
Posted: 23 days ago
Oxford
Hays West And Wales
Salary: £35000.00 - £37000.00 per annum + Benefits
Posted: 15 days ago
Wetherby
Recruitment Revolution Limited
Salary: £30,000 - £35,000 + Paid Overtime + Pension Scheme + Company Bonus Scheme + Healthcare + Medical
Posted: 11 days ago
Chester
360 Resourcing
Salary: £20,000 - £25,000 per year
Posted: 16 days ago