The first table below looks at the demand for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 694 625 625
Rank change year-on-year
-69 0
Permanent jobs requiring a Technical Support Analyst 225 261 309
As % of all permanent IT jobs located in the UK 0.19% 0.24% 0.25%
As % of the Job Titles category 0.20% 0.25% 0.26%
Number of salaries quoted 211 214 279
Average salary £28,000 £28,500 £30,000
Average salary % change year-on-year
-1.75% -5.00%
90% offered a salary of more than £20,000 £22,500 £20,000
10% offered a salary of more than £49,850 £45,000 £42,700
UK excluding London average salary £25,000 £26,500 £27,000
% change year-on-year
-5.66% -1.85%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
114665 105124 119149
As % of all permanent IT jobs located in the UK 94.51% 94.68% 94.80%
Number of salaries quoted 92969 87480 102132
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 18 April 2014 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -72 217 £28,500 - 27
London -60 72 £42,500 +21.42% 9
South East -5 39 £28,500 +14.00% 6
West Midlands +16 28 £25,000 -28.57%
Yorkshire -40 28 £22,000 -15.38% 1
East of England -39 25 £25,000 -7.40% 5
City of London -16 22 £52,500 +61.53% 2
West Yorkshire -35 22 £19,000 -26.92% 1
Leeds -11 17 £26,000 +23.80% 1
Bedfordshire -8 13 £25,000 +19.04% 2
Bedford -16 12 £25,000 +19.04%
South West -6 11 £26,000 -42.22% 1
North West -9 11 £25,250 -0.98% 3
West Sussex +13 10 £35,000 +75.00% 1
Surrey +2 10 £21,500 -25.86%
Redditch - 10 £28,000 -
Worcestershire - 10 £28,000 -
Solihull - 9 £21,000 -
Hampshire +1 8 £20,333 -44.67% 1
Crawley +21 7 £35,000 +75.00% 1
Essex -22 7 £32,500 -7.14%
Epsom - 7 £21,500 -
Manchester +2 6 £25,000 -7.40% 2
Berkshire -4 6 £42,500 +84.78% 2
Basingstoke +9 5 £17,500 -36.36%
Colchester - 5 £32,500 -
Harrogate - 5 £33,500 -
North Yorkshire - 5 £33,500 -
Cheshire +1 4 £30,250 +51.25% 1
Kingston Upon Thames -3 4 £21,000 -8.69%

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 234 (58.79%) Windows
2 150 (37.69%) SQL
3 147 (36.93%) Microsoft
4 118 (29.65%) Active Directory
5 101 (25.38%) SQL Server
6 82 (20.60%) MS Office
7 78 (19.60%) MS Excel
8 76 (19.10%) Windows Server 2008
9 72 (18.09%) VMware
10 71 (17.84%) Finance
11 66 (16.58%) MS Exchange
12 62 (15.58%) Citrix
13 60 (15.08%) Microsoft Certification
14 59 (14.82%) Firewall
15 55 (13.82%) Windows Server 2003
15 55 (13.82%) Degree
16 54 (13.57%) IIS
17 53 (13.32%) ITIL
18 50 (12.56%) UNIX
19 46 (11.56%) Windows 7
20 41 (10.30%) TCP/IP
21 40 (10.05%) Windows XP
22 39 (9.80%) SLA
23 34 (8.54%) Cisco
23 34 (8.54%) Oracle
24 33 (8.29%) VMware Infrastructure
25 32 (8.04%) SharePoint
26 29 (7.29%) Linux
26 29 (7.29%) Banking
27 28 (7.04%) Java

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 66 (16.58%) MS Exchange
2 54 (13.57%) IIS
3 32 (8.04%) SharePoint
4 23 (5.78%) Exchange Server 2010
5 16 (4.02%) Exchange Server 2003
6 13 (3.27%) Exchange Server 2007
7 10 (2.51%) MQSeries
8 8 (2.01%) Lync
9 7 (1.76%) Apache
9 7 (1.76%) Tomcat
9 7 (1.76%) NetWeaver
10 6 (1.51%) Blackberry Enterprise Server
10 6 (1.51%) SAP Web AS
11 5 (1.26%) IBM Notes
11 5 (1.26%) SharePoint 2010
12 4 (1.01%) SharePoint Server
12 4 (1.01%) BizTalk Server
12 4 (1.01%) Lotus Domino
13 3 (0.75%) WebLogic
13 3 (0.75%) Oracle Workflow
Applications
1 82 (20.60%) MS Office
2 78 (19.60%) MS Excel
3 3 (0.75%) AutoCAD
3 3 (0.75%) MS PowerPoint
3 3 (0.75%) PrintSoft PReS
4 2 (0.50%) InfoPath
4 2 (0.50%) MS Visio
Business Applications
1 7 (1.76%) Dynamics GP
2 6 (1.51%) Oracle General Ledger
2 6 (1.51%) Oracle EBS
2 6 (1.51%) Oracle Financials
2 6 (1.51%) Oracle Payables
2 6 (1.51%) Oracle Receivables
2 6 (1.51%) Oracle Cash Management
2 6 (1.51%) Oracle Assets
3 5 (1.26%) Oracle 11i
3 5 (1.26%) Oracle Applications
4 4 (1.01%) Oracle EBS R12
4 4 (1.01%) Dynamics CRM
5 3 (0.75%) Teamcenter
6 2 (0.50%) Remedy ITSM
6 2 (0.50%) Dynamics AX
7 1 (0.25%) Oracle Subledger Accounting
7 1 (0.25%) Agresso
7 1 (0.25%) Exstream
7 1 (0.25%) LatentZero
7 1 (0.25%) Markit EDM
Cloud Services
1 17 (4.27%) Office 365
2 5 (1.26%) SaaS
3 3 (0.75%) Microsoft Azure
4 1 (0.25%) Cloud Computing
Communications & Networking
1 59 (14.82%) Firewall
2 41 (10.30%) TCP/IP
3 25 (6.28%) VPN
4 24 (6.03%) Internet
5 23 (5.78%) DNS
6 18 (4.52%) LAN
7 17 (4.27%) WAN
8 16 (4.02%) DHCP
9 14 (3.52%) SAN
10 12 (3.02%) VoIP
11 10 (2.51%) SSL
12 9 (2.26%) LDAP
13 8 (2.01%) Cisco IOS
13 8 (2.01%) Ethernet
14 7 (1.76%) Wireless
15 3 (0.75%) IPv4
15 3 (0.75%) NAS
16 2 (0.50%) iSCSI
16 2 (0.50%) Cisco Nexus
16 2 (0.50%) SNMP
Database & Business Intelligence
1 101 (25.38%) SQL Server
2 24 (6.03%) Relational Database
3 21 (5.28%) RDBMS
4 18 (4.52%) SQL Server 2008
5 14 (3.52%) SQL Server 2005
6 11 (2.76%) Informix
6 11 (2.76%) SQL Server 2000
7 10 (2.51%) InterSystems Cache
8 8 (2.01%) SQL Server Reporting Services
9 6 (1.51%) SQL Server 2012
9 6 (1.51%) DB2
9 6 (1.51%) Oracle BI Publisher
10 5 (1.26%) Oracle Database
10 5 (1.26%) MySQL
10 5 (1.26%) Data Warehouse
11 4 (1.01%) SQL Server Integration Services
11 4 (1.01%) Crystal Reports
12 3 (0.75%) Oracle Reports
12 3 (0.75%) Oracle Database 11g
13 2 (0.50%) SAP BW
Development Applications
1 12 (3.02%) InstallShield
2 3 (0.75%) Oracle Forms
2 3 (0.75%) Team Foundation Server
3 1 (0.25%) Visual Studio
3 1 (0.25%) Bugzilla
3 1 (0.25%) Jenkins
3 1 (0.25%) Visual Composer
3 1 (0.25%) Selenium
General
1 71 (17.84%) Finance
2 29 (7.29%) Banking
3 18 (4.52%) Retail
4 17 (4.27%) Marketing
5 11 (2.76%) French Language
6 9 (2.26%) International Banking
7 8 (2.01%) German Language
8 7 (1.76%) Advertising
8 7 (1.76%) Law
8 7 (1.76%) Financial Institution
8 7 (1.76%) Investment Banking
9 6 (1.51%) Legal
9 6 (1.51%) Telecoms
10 5 (1.26%) Front Office
11 3 (0.75%) Back Office
12 2 (0.50%) Spanish Language
12 2 (0.50%) Dutch Language
12 2 (0.50%) Manufacturing
13 1 (0.25%) Games
13 1 (0.25%) Electronics
Libraries, Frameworks & Software Standards
1 27 (6.78%) .NET
2 26 (6.53%) XML
3 20 (5.03%) HTML
4 14 (3.52%) CSS
5 13 (3.27%) SOAP
5 13 (3.27%) Web Services
6 12 (3.02%) WSDL
7 10 (2.51%) JMS
8 9 (2.26%) ASP.NET
9 8 (2.01%) J2EE
10 6 (1.51%) .NET Framework
10 6 (1.51%) SAP Basis
11 4 (1.01%) jQuery
12 3 (0.75%) XSLT
12 3 (0.75%) Application Packaging
13 2 (0.50%) XMPP
14 1 (0.25%) XHTML
14 1 (0.25%) XSD
14 1 (0.25%) LAMP
14 1 (0.25%) Hibernate
Miscellaneous
1 23 (5.78%) Blackberry
2 18 (4.52%) Computer Science
3 17 (4.27%) Management Information System
4 10 (2.51%) Hedge funds
5 8 (2.01%) Enterprise Software
6 7 (1.76%) EPoS
6 7 (1.76%) LIMS
7 6 (1.51%) Social Media
7 6 (1.51%) Mathematics
8 4 (1.01%) CMDB
8 4 (1.01%) FlexPod
9 3 (0.75%) Foreign Exchange (FX)
9 3 (0.75%) EFT
9 3 (0.75%) Thin Client
9 3 (0.75%) Clustering
9 3 (0.75%) Mainframe
9 3 (0.75%) PDA
9 3 (0.75%) iPad
9 3 (0.75%) Fat Client
9 3 (0.75%) Video Conferencing
Operating Systems
1 234 (58.79%) Windows
2 76 (19.10%) Windows Server 2008
3 55 (13.82%) Windows Server 2003
4 50 (12.56%) UNIX
5 46 (11.56%) Windows 7
6 40 (10.05%) Windows XP
7 29 (7.29%) Linux
8 16 (4.02%) Windows Server 2012
9 15 (3.77%) Windows 2000 Server
10 9 (2.26%) Android
11 8 (2.01%) Windows Mobile
11 8 (2.01%) Solaris
12 7 (1.76%) Mac OS X
12 7 (1.76%) Windows Vista
13 6 (1.51%) zOS
14 5 (1.26%) Windows 8
14 5 (1.26%) Apple iOS
15 4 (1.01%) CentOS
15 4 (1.01%) Mac OS
15 4 (1.01%) BlackBerry OS
Processes & Methodologies
1 53 (13.32%) ITIL
2 22 (5.53%) Incident Management
3 21 (5.28%) Time Management
4 20 (5.03%) Service Management
5 19 (4.77%) Root Cause Analysis
6 17 (4.27%) CRM
6 17 (4.27%) Problem Management
7 16 (4.02%) Logistics
8 14 (3.52%) Performance Tuning
9 13 (3.27%) Business Intelligence
10 12 (3.02%) Project Management
11 11 (2.76%) ETL
12 10 (2.51%) Database Tuning
12 10 (2.51%) Asset Management
12 10 (2.51%) ERP
13 8 (2.01%) Performance Management
13 8 (2.01%) Configuration Management
13 8 (2.01%) Risk Management
13 8 (2.01%) E-Commerce
14 7 (1.76%) Information Management
Programming Languages
1 150 (37.69%) SQL
2 28 (7.04%) Java
3 17 (4.27%) PowerShell
4 13 (3.27%) VBA
5 12 (3.02%) Korn
5 12 (3.02%) JavaScript
5 12 (3.02%) C
5 12 (3.02%) C#
6 11 (2.76%) PHP
6 11 (2.76%) PL/SQL
7 10 (2.51%) Shell Script
8 9 (2.26%) C++
9 7 (1.76%) VB
9 7 (1.76%) ABAP
10 4 (1.01%) Python
11 3 (0.75%) Perl
11 3 (0.75%) T-SQL
11 3 (0.75%) VBScript
12 1 (0.25%) PowerHouse
12 1 (0.25%) VB6
Qualifications
1 60 (15.08%) Microsoft Certification
2 55 (13.82%) Degree
3 26 (6.53%) MCSE
4 25 (6.28%) MCP
5 23 (5.78%) MCITP
6 19 (4.77%) MCSA
7 15 (3.77%) MCTS
8 13 (3.27%) Security Cleared
9 9 (2.26%) MOS
10 8 (2.01%) Cisco Certification
11 7 (1.76%) CCNA
11 7 (1.76%) MCDST
12 5 (1.26%) SC Cleared
13 4 (1.01%) ITIL Certification
14 3 (0.75%) A+ Certification
15 2 (0.50%) VMware Certified Professional (VCP)
15 2 (0.50%) MCT
15 2 (0.50%) Postgraduate
15 2 (0.50%) CCNP
16 1 (0.25%) CCA
Quality Assurance & Compliance
1 39 (9.80%) SLA
2 6 (1.51%) Sarbanes-Oxley
3 3 (0.75%) QA
4 1 (0.25%) PCI DSS
System Software
1 118 (29.65%) Active Directory
2 33 (8.29%) VMware Infrastructure
3 15 (3.77%) VMware ESX
4 14 (3.52%) Hyper-V
4 14 (3.52%) XenApp
5 11 (2.76%) ISA Server
6 10 (2.51%) vSphere
7 6 (1.51%) Citrix Presentation Server
7 6 (1.51%) Terminal Services
8 3 (0.75%) Microsoft Virtual Server
9 2 (0.50%) Postfix
9 2 (0.50%) Forefront TMG
9 2 (0.50%) UAG
9 2 (0.50%) XenServer
9 2 (0.50%) XenDesktop
10 1 (0.25%) NFS
10 1 (0.25%) MetaFrame
10 1 (0.25%) Microsoft App-V
10 1 (0.25%) Samba
10 1 (0.25%) VMware Workstation
Systems Management
1 11 (2.76%) SCCM
2 6 (1.51%) WSUS
2 6 (1.51%) Norton AntiVirus
2 6 (1.51%) Backup Exec
3 4 (1.01%) SCOM
3 4 (1.01%) SCVMM
3 4 (1.01%) NetBackup
4 2 (0.50%) McAfee ePO
4 2 (0.50%) WMI
4 2 (0.50%) Tivoli Storage Manager
4 2 (0.50%) Symantec Endpoint Protection
5 1 (0.25%) OpenView
5 1 (0.25%) MOM
5 1 (0.25%) Systems Management Server (SMS)
5 1 (0.25%) ARCserve
5 1 (0.25%) Control-M
5 1 (0.25%) Tivoli
5 1 (0.25%) OVSD
Vendors
1 147 (36.93%) Microsoft
2 72 (18.09%) VMware
3 62 (15.58%) Citrix
4 34 (8.54%) Cisco
4 34 (8.54%) Oracle
5 19 (4.77%) HP
6 17 (4.27%) Dell
7 13 (3.27%) JBoss
7 13 (3.27%) Symantec
8 11 (2.76%) Business Objects
9 10 (2.51%) RedPrairie
9 10 (2.51%) SAP
10 8 (2.01%) NetApp
10 8 (2.01%) Lotus
11 7 (1.76%) Apple
12 6 (1.51%) CheckPoint
12 6 (1.51%) IBM
13 5 (1.26%) Guidewire
14 4 (1.01%) Altiris
14 4 (1.01%) Mitel
Berkshire
Ashdown IT
Salary: £30000 - £40000 per annum
Posted: Yesterday
Bedfordshire
Ashdown IT
Salary: £25000 - £30000 per annum + bonus & substantial benefits
Posted: Yesterday
Manchester, Lancashire
Actis Recruitment.
Salary: From £20,000 to £24,000 per annum + excellent bens
Posted: 2 days ago
Leeds, West Yorkshire
Mortimer Spinks
Salary: £20000 per annum
Posted: 3 days ago
Crawley, West Sussex
Ace European Group
Salary: From £45,000 to £49,999 per annum
Posted: 3 days ago
Nottingham, Nottinghamshire
Oscar Associates (UK) Ltd
Salary: £23000 - £28000 per annum + Benefits
Posted: 3 days ago
City, London
Roc Search
Salary: £20000 - £22000 per annum + Benefits
Posted: 4 days ago
London
Westbourne Partners
Salary: Up to £40,000 per annum
Posted: 4 days ago
Hertfordshire
SPS Resourcing
Salary: From £32,000 to £37,000 per annum Includes Excellent Bonus & Benefits
Posted: 4 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £23,000 to £28,000 per annum Plus benefits
Posted: 4 days ago
Swindon, Wiltshire
Redrock Consulting Ltd
Salary: £18000 - £25000 per annum + benefits and shift allowance
Posted: 4 days ago
South West London
The People Network
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 days ago
Wilmslow, Cheshire
Venturi
Salary: £20000.00 - £22000.00 per annum + benefits
Posted: 5 days ago
London
Blue Personnel
Salary: From £40,000 to £45,000 per annum
Posted: 5 days ago
Hungerford, Berkshire
Redrock Consulting Ltd
Salary: £20000 - £30000 per annum + Good Benefits + Bonus!
Posted: 5 days ago
Harrow, Middlesex
IT Executive Ltd
Salary: £20000 - £26000 per annum
Posted: 6 days ago
London
Picture More Ltd
Salary: benefits
Posted: 6 days ago
City, London
Digital Gurus
Salary: £22000 - £29000 Per Annum 22000- 29000 + benefits
Posted: 6 days ago
Manchester, Lancashire
The One Group
Salary: £0 - 23k per year + Benefits
Posted: 6 days ago
Southampton, Hampshire
Technology Resourcing
Salary: £22000.00 - £29000.00 per annum
Posted: 6 days ago