The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 601 635 657
Rank change year-on-year
+34 +22
Permanent jobs requiring a Technical Support Analyst 302 277 217
As % of all permanent IT jobs located in the UK 0.28% 0.24% 0.20%
As % of the Job Titles category 0.29% 0.26% 0.22%
Number of salaries quoted 255 236 188
Average salary £26,750 £30,500 £32,500
Average salary % change year-on-year
-12.29% -6.15%
90% offered a salary of more than £20,450 £21,000 £22,000
10% offered a salary of more than £42,000 £45,000 £48,500
UK excluding London average salary £25,025 £28,500 £30,500
% change year-on-year
-12.19% -6.55%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103166 108467 100157
As % of all permanent IT jobs located in the UK 94.20% 94.53% 94.28%
Number of salaries quoted 85861 87695 83035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 28 August 2015 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 279 £27,500 -9.83% 24
South East +54 91 £25,500 -7.27% 5
London -30 70 £36,500 -6.41% 6
East of England +37 41 £28,000 -1.75% 4
Surrey +23 37 £24,500 +5.37% 3
Yorkshire +3 30 £23,500 -6.00% 4
North Yorkshire +15 23 £22,500 -29.68% 1
North West +8 23 £20,000 -38.46% 2
Manchester +11 20 £20,000 -38.46% 1
Harrogate +10 20 £22,500 -39.18% 1
Buckinghamshire 0 19 £28,000 -9.67% 1
Wales +8 16 £25,025 +25.12% 3
South Wales +2 16 £25,025 +22.07% 3
Cambridgeshire - 16 £21,500 - 4
City of London +3 15 £42,500 +7.59% 2
South West -18 12 £22,000 -26.66% 1
Gloucestershire -7 11 £23,750 -29.62%
Bedfordshire +20 10 £33,250 +33.00%
Berkshire +17 10 £32,500 -0.76%
Hampshire +9 10 £35,000 +45.83% 1
Oxfordshire +9 10 £26,750 -46.50%
Aylesbury - 9 £35,000 -
Peterborough - 9 £21,000 - 1
West Midlands -12 8 £26,500 -10.16% 2
Torfaen +6 7 £27,500 +22.22%
Cwmbran +5 7 £27,500 +22.22%
Hertfordshire -3 7 £35,000 -36.36%
Cardiff -7 7 £25,025 +35.27% 1
West Yorkshire -17 7 £23,500 +4.44% 3
High Wycombe - 7 £20,500 -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 302 (55.51%) Windows
2 221 (40.63%) Microsoft
3 202 (37.13%) SQL
4 200 (36.76%) Active Directory
5 145 (26.65%) ITIL
6 143 (26.29%) MS Office
7 138 (25.37%) SQL Server
8 118 (21.69%) MS Excel
9 115 (21.14%) VMware
10 104 (19.12%) Windows Server 2008
11 101 (18.57%) Citrix
12 100 (18.38%) Degree
13 94 (17.28%) .NET
14 89 (16.36%) Finance
15 86 (15.81%) MS Exchange
16 82 (15.07%) Linux
17 75 (13.79%) Windows 7
18 70 (12.87%) Windows Server 2003
18 70 (12.87%) Oracle
19 69 (12.68%) VMware Infrastructure
20 67 (12.32%) SLA
21 60 (11.03%) Mathematics
22 58 (10.66%) Cisco
23 57 (10.48%) TCP/IP
24 56 (10.29%) UNIX
24 56 (10.29%) Analytical Skills
25 53 (9.74%) VB
26 49 (9.01%) Computer Science
27 48 (8.82%) Microsoft Certification
28 45 (8.27%) Windows Server 2012

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 86 (15.81%) MS Exchange
2 31 (5.70%) IIS
3 30 (5.51%) Exchange Server 2010
4 27 (4.96%) Exchange Server 2007
5 25 (4.60%) SharePoint
6 21 (3.86%) Apache
7 16 (2.94%) Exchange Server 2013
8 15 (2.76%) Tomcat
9 14 (2.57%) WebLogic
9 14 (2.57%) WebSphere
10 9 (1.65%) Exchange Server 2003
11 8 (1.47%) JBoss
12 7 (1.29%) GlassFish
12 7 (1.29%) WorkSite
13 6 (1.10%) Node.js
14 5 (0.92%) Tuxedo
15 3 (0.55%) ColdFusion
15 3 (0.55%) Blackberry Enterprise Server
15 3 (0.55%) Lync
15 3 (0.55%) SharePoint Server
Applications
1 143 (26.29%) MS Office
2 118 (21.69%) MS Excel
3 3 (0.55%) MS PowerPoint
3 3 (0.55%) InfoPath
4 1 (0.18%) Spreadsheet
4 1 (0.18%) MS Visio
4 1 (0.18%) Photoshop
4 1 (0.18%) MS Project
Business Applications
1 15 (2.76%) Dynamics CRM
2 10 (1.84%) Oracle Procure-to-Pay
2 10 (1.84%) Northgate Housing
3 4 (0.74%) ACBS
4 1 (0.18%) Oracle Receivables
4 1 (0.18%) Oracle Financials
4 1 (0.18%) Agresso
4 1 (0.18%) Oracle EBS
4 1 (0.18%) Exstream
4 1 (0.18%) ResourceLink
4 1 (0.18%) JDE EnterpriseOne
4 1 (0.18%) Cognos Planning
4 1 (0.18%) Oracle General Ledger
4 1 (0.18%) Oracle EBS R12
4 1 (0.18%) Oracle iProcurement
4 1 (0.18%) Oracle Payables
Cloud Services
1 23 (4.23%) Office 365
2 21 (3.86%) SaaS
3 9 (1.65%) Mimecast
4 7 (1.29%) Google Analytics
5 4 (0.74%) Google Apps
6 2 (0.37%) Microsoft Azure
7 1 (0.18%) Yammer
7 1 (0.18%) Cloud Computing
Communications & Networking
1 57 (10.48%) TCP/IP
2 37 (6.80%) VoIP
2 37 (6.80%) Firewall
3 32 (5.88%) SAN
4 30 (5.51%) LAN
5 28 (5.15%) DNS
5 28 (5.15%) WAN
6 24 (4.41%) Internet
7 22 (4.04%) DHCP
8 17 (3.13%) NetScaler
9 16 (2.94%) VPN
10 14 (2.57%) Network Security
11 13 (2.39%) Intranet
12 10 (1.84%) MVNO
12 10 (1.84%) ADSL
13 9 (1.65%) Ethernet
13 9 (1.65%) NAS
14 8 (1.47%) IP Telephony
15 7 (1.29%) Wireless
15 7 (1.29%) LDAP
Database & Business Intelligence
1 138 (25.37%) SQL Server
2 26 (4.78%) SQL Server 2008
3 17 (3.13%) MySQL
4 15 (2.76%) SQL Server 2005
4 15 (2.76%) SQL Server 2012
5 12 (2.21%) Oracle Database
6 10 (1.84%) MS Access
7 9 (1.65%) SQL Server Integration Services
8 8 (1.47%) SQL Server Reporting Services
9 5 (0.92%) Big Data
9 5 (0.92%) PostgreSQL
10 4 (0.74%) Hadoop
10 4 (0.74%) Crystal Reports
11 3 (0.55%) DB2
11 3 (0.55%) Oracle Database 11g
11 3 (0.55%) BusinessObjects
12 2 (0.37%) Oracle Database 10g
12 2 (0.37%) Data Mining
12 2 (0.37%) Relational Database
13 1 (0.18%) Oracle BI Publisher
Development Applications
1 14 (2.57%) Visual Studio
2 5 (0.92%) SQL Server Management Studio (SSMS)
3 4 (0.74%) Selenium
3 4 (0.74%) Oracle Forms
3 4 (0.74%) PowerBuilder
4 2 (0.37%) Subversion
4 2 (0.37%) Maven
4 2 (0.37%) Jenkins
5 1 (0.18%) FishEye
5 1 (0.18%) JIRA
General
1 89 (16.36%) Finance
2 21 (3.86%) Law
2 21 (3.86%) Legal
3 18 (3.31%) Back Office
4 16 (2.94%) Banking
5 10 (1.84%) Retail
6 9 (1.65%) Front Office
7 7 (1.29%) Dutch Language
7 7 (1.29%) Telecoms
8 6 (1.10%) Investment Banking
8 6 (1.10%) Marketing
8 6 (1.10%) Manufacturing
9 5 (0.92%) Advertising
9 5 (0.92%) Publishing
9 5 (0.92%) Financial Institution
10 4 (0.74%) Avionics
11 3 (0.55%) Italian Language
11 3 (0.55%) Electronics
12 2 (0.37%) Aerospace
13 1 (0.18%) Hindi Language
Libraries, Frameworks & Software Standards
1 94 (17.28%) .NET
2 41 (7.54%) XML
3 34 (6.25%) HTML
4 26 (4.78%) CSS
5 20 (3.68%) ASP.NET
6 14 (2.57%) Web Services
7 10 (1.84%) Application Packaging
8 8 (1.47%) SOAP
9 7 (1.29%) ActiveX
10 6 (1.10%) FIX Protocol
10 6 (1.10%) AngularJS
11 5 (0.92%) Entity Framework
11 5 (0.92%) REST
11 5 (0.92%) .NET Framework
11 5 (0.92%) J2EE
12 4 (0.74%) EDI
13 3 (0.55%) Middleware
13 3 (0.55%) XSD
13 3 (0.55%) XSLT
14 2 (0.37%) CSS3
Miscellaneous
1 60 (11.03%) Mathematics
2 56 (10.29%) Analytical Skills
3 49 (9.01%) Computer Science
4 37 (6.80%) Physics
4 37 (6.80%) Chemistry
5 21 (3.86%) Management Information System
6 20 (3.68%) Blackberry
7 15 (2.76%) Client/Server
8 8 (1.47%) Foreign Exchange (FX)
8 8 (1.47%) Fixed Income
9 7 (1.29%) Equities
9 7 (1.29%) Derivative
9 7 (1.29%) Enterprise Software
10 5 (0.92%) Digital Media
11 4 (0.74%) CMDB
12 3 (0.55%) Fat Client
12 3 (0.55%) Video Conferencing
12 3 (0.55%) Statistics
12 3 (0.55%) Biology
12 3 (0.55%) GIS
Operating Systems
1 302 (55.51%) Windows
2 104 (19.12%) Windows Server 2008
3 82 (15.07%) Linux
4 75 (13.79%) Windows 7
5 70 (12.87%) Windows Server 2003
6 56 (10.29%) UNIX
7 45 (8.27%) Windows Server 2012
8 30 (5.51%) Windows XP
9 22 (4.04%) Windows 8
10 16 (2.94%) Solaris
11 11 (2.02%) Windows Vista
11 11 (2.02%) Windows 2000 Server
12 7 (1.29%) Android
12 7 (1.29%) Windows 2000
13 6 (1.10%) Red Hat Enterprise Linux
14 5 (0.92%) Mac OS X
15 4 (0.74%) Windows Mobile
16 2 (0.37%) Apple iOS
17 1 (0.18%) HPUX
17 1 (0.18%) Mac OS
Processes & Methodologies
1 145 (26.65%) ITIL
2 30 (5.51%) Service Management
3 29 (5.33%) Project Management
3 29 (5.33%) CRM
4 27 (4.96%) Service Delivery
5 26 (4.78%) Time Management
6 24 (4.41%) Incident Management
7 23 (4.23%) Software Testing
8 21 (3.86%) Software Engineering
9 18 (3.31%) Validation
10 17 (3.13%) Configuration Management
10 17 (3.13%) User Acceptance Testing
10 17 (3.13%) Root Cause Analysis
11 14 (2.57%) Software Deployment
11 14 (2.57%) Procure-to-pay
11 14 (2.57%) Document Management
12 12 (2.21%) BCP
13 11 (2.02%) ERP
13 11 (2.02%) Release Management
14 10 (1.84%) Change Management
Programming Languages
1 202 (37.13%) SQL
2 53 (9.74%) VB
3 42 (7.72%) VB.NET
4 27 (4.96%) C#
5 22 (4.04%) JavaScript
6 21 (3.86%) Java
7 19 (3.49%) C
8 16 (2.94%) VBA
9 14 (2.57%) T-SQL
10 13 (2.39%) C++
11 9 (1.65%) PHP
12 7 (1.29%) PL/SQL
13 6 (1.10%) Shell Script
14 5 (0.92%) Python
14 5 (0.92%) PowerShell
15 4 (0.74%) F#
15 4 (0.74%) VB6
15 4 (0.74%) VBScript
16 3 (0.55%) Perl
16 3 (0.55%) Bash Shell
Qualifications
1 100 (18.38%) Degree
2 48 (8.82%) Microsoft Certification
3 40 (7.35%) CCNA
3 40 (7.35%) Cisco Certification
4 16 (2.94%) MCP
5 15 (2.76%) MCSE
5 15 (2.76%) MOS
6 11 (2.02%) ITIL Certification
6 11 (2.02%) MCSA
7 10 (1.84%) MCDST
8 9 (1.65%) CCNP
9 8 (1.47%) MCITP
10 5 (0.92%) HND
11 3 (0.55%) VMware Certified Professional (VCP)
11 3 (0.55%) ITIL Foundation Certificate
11 3 (0.55%) MCTS
11 3 (0.55%) Six Sigma Green Belt
12 2 (0.37%) SC Cleared
12 2 (0.37%) DV Cleared
12 2 (0.37%) Security Cleared
Quality Assurance & Compliance
1 67 (12.32%) SLA
2 8 (1.47%) ISO/IEC 27001
2 8 (1.47%) QA
3 7 (1.29%) COBIT
4 2 (0.37%) PCI DSS
5 1 (0.18%) Sarbanes-Oxley
5 1 (0.18%) ISO 9000
5 1 (0.18%) ISO 9001
System Software
1 200 (36.76%) Active Directory
2 69 (12.68%) VMware Infrastructure
3 31 (5.70%) XenApp
4 26 (4.78%) Hyper-V
5 24 (4.41%) XenServer
6 17 (3.13%) vSphere
7 12 (2.21%) VMware ESXi
8 10 (1.84%) XenDesktop
9 9 (1.65%) ISA Server
9 9 (1.65%) Forefront TMG
10 6 (1.10%) vCloud
11 5 (0.92%) Terminal Services
12 3 (0.55%) VMware ESX
13 2 (0.37%) IMail Server
13 2 (0.37%) Citrix Presentation Server
14 1 (0.18%) KVM
14 1 (0.18%) Microsoft App-V
Systems Management
1 16 (2.94%) SCCM
2 10 (1.84%) WSUS
2 10 (1.84%) McAfee ePO
3 7 (1.29%) AirWatch
4 6 (1.10%) SCOM
5 5 (0.92%) OpenView
6 3 (0.55%) Norton AntiVirus
6 3 (0.55%) Backup Exec
7 2 (0.37%) OpenView Configuration Management
8 1 (0.18%) Nagios
8 1 (0.18%) ZABBIX
8 1 (0.18%) ServiceCenter
8 1 (0.18%) Symantec Endpoint Protection
8 1 (0.18%) logstash
Vendors
1 221 (40.63%) Microsoft
2 115 (21.14%) VMware
3 101 (18.57%) Citrix
4 70 (12.87%) Oracle
5 58 (10.66%) Cisco
6 23 (4.23%) HP
7 19 (3.49%) Avaya
8 14 (2.57%) NetApp
8 14 (2.57%) Veeam
9 13 (2.39%) Google
9 13 (2.39%) Dell
10 10 (1.84%) Bloomberg
10 10 (1.84%) McAfee
10 10 (1.84%) Northgate
10 10 (1.84%) Capita
11 9 (1.65%) Red Hat
12 7 (1.29%) Apple
12 7 (1.29%) CheckPoint
12 7 (1.29%) SAP
12 7 (1.29%) LANDesk
City, London
Energon People
Salary: £25000 - £30000 per annum
Posted: 8 hours ago
Wiltshire
Redrock Consulting Ltd
Salary: £25000 - £34000 per annum + Excellent Benefits
Posted: 10 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £22000 - £27000 per annum + Bens
Posted: 14 hours ago
North West
Code Red Associates
Salary: £27,000-£31,000 per annum
Posted: 14 hours ago
City, London
Fruition IT Resources Limited
Salary: £25000 - £30000 per annum
Posted: 14 hours ago
Milton Keynes, Buckinghamshire
Quindell Resourcing Limited
Salary: Benefits
Posted: 17 hours ago
Bordon, Hampshire
Experis Ltd
Salary: £34800 - £35800 per annum
Posted: Yesterday
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: Yesterday
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £24000 per annum + benefits
Posted: 2 days ago
Bridgend, Mid Glamorgan
Bluetownonline
Salary: £15500 - £17500 per annum
Posted: 2 days ago
London
Verticality Ltd
Salary: £23000 - £25000 per annum, Benefits Benefits Package
Posted: 3 days ago
Cambridge, Cambridgeshire
Cancer Research Technology
Salary: From £30,000 to £32,000 per annum depending on experience
Posted: 3 days ago
Peterborough, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: Competitive Salary & Benefits
Posted: 4 days ago
Huntingdon, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £20,000 - £24,000 + Benefits
Posted: 4 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £22,000 per annum Plus Benefits
Posted: 4 days ago
Bridgend, Mid Glamorgan
Randstad Technologies
Salary: £22000 - £25000.00 per annum + Bonus, Pension, Paid for certs
Posted: 4 days ago
Cardiff, South Glamorgan
Lexis Nexis Risk Solutions
Salary: From £20,500 to £25,500 per annum
Posted: 4 days ago
Guildford, Surrey
Zorba Consulting Limited
Salary: £23k - 28k per year + benefits
Posted: 5 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £40,000 to £50,000 per annum + 29 days holiday + pension + share
Posted: 7 days ago
London
NIIT Technologies
Salary: From £40,000 to £45,000 per annum ,7% Pension + Company Benefits
Posted: 8 days ago