The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 630 719 574
Rank change year-on-year
+89 -145
Permanent jobs requiring a Technical Support Analyst 257 172 329
As % of all permanent IT jobs located in the UK 0.24% 0.17% 0.30%
As % of the Job Titles category 0.26% 0.18% 0.31%
Number of salaries quoted 235 141 253
Average salary £32,500 £30,000 £30,000
Average salary % change year-on-year
+8.33% -
90% offered a salary of more than £24,000 £21,000 £21,500
10% offered a salary of more than £47,500 £50,000 £45,000
UK excluding London average salary £31,000 £28,000 £29,000
% change year-on-year
+10.71% -3.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
99988 98266 105499
As % of all permanent IT jobs located in the UK 94.82% 94.55% 95.15%
Number of salaries quoted 83279 79377 90596
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 26 January 2015 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +74 249 £32,500 +8.33% 24
London +49 100 £37,500 - 9
South East -12 58 £35,000 +20.68% 3
City of London +17 40 £45,000 -10.00% 3
East of England +8 28 £30,500 +5.17% 4
Hertfordshire +2 22 £30,000 +27.65% 1
South West -2 15 £30,000 -14.28%
Hampshire -13 15 £55,000 +77.41% 1
Leeds +5 14 £24,000 -4.00% 1
West Midlands -6 14 £33,750 +35.00% 2
West Yorkshire -14 14 £24,000 -14.28% 2
Yorkshire -16 14 £24,000 -14.28% 4
East Midlands - 13 £27,500 -
Welwyn Garden City - 13 £30,000 - 1
West Sussex - 11 £35,000 -
Gatwick - 11 £35,000 -
Oxfordshire - 10 £25,000 - 1
Berkshire +4 9 £36,750 +50.00% 1
Gloucestershire - 8 £30,750 -
Northamptonshire - 8 £33,750 -
North West -14 7 £27,750 +20.65% 2
Cheltenham - 7 £31,500 -
Birmingham - 7 £41,000 -
Reading - 7 £38,750 - 1
Surrey -9 6 £34,000 +19.29%
Essex -10 5 £45,000 +4.65% 1
Leicestershire - 5 £27,500 -
Bedfordshire +7 4 £32,500 +4.83%
Farnborough +5 4 £29,500 -4.83% 1
Buckinghamshire -1 4 £35,000 +75.00%

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 26 January 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 349 (63.22%) Windows
2 253 (45.83%) Microsoft
3 184 (33.33%) Active Directory
4 167 (30.25%) ITIL
5 152 (27.54%) SQL
6 149 (26.99%) Windows Server 2008
7 140 (25.36%) Finance
8 135 (24.46%) MS Office
9 117 (21.20%) SQL Server
10 116 (21.01%) MS Excel
10 116 (21.01%) Windows 7
11 104 (18.84%) Citrix
12 103 (18.66%) VMware
13 102 (18.48%) Windows Server 2003
14 96 (17.39%) MS Exchange
15 89 (16.12%) TCP/IP
16 76 (13.77%) Windows Server 2012
17 75 (13.59%) Analytical Skills
17 75 (13.59%) UNIX
18 72 (13.04%) Microsoft Certification
19 69 (12.50%) Firewall
20 68 (12.32%) Degree
21 65 (11.78%) Cisco
22 61 (11.05%) DNS
22 61 (11.05%) Oracle
22 61 (11.05%) Internet
23 60 (10.87%) Windows XP
24 58 (10.51%) Linux
25 57 (10.33%) IIS
25 57 (10.33%) Java

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 26 January 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 96 (17.39%) MS Exchange
2 57 (10.33%) IIS
3 52 (9.42%) Exchange Server 2010
4 38 (6.88%) SharePoint
5 32 (5.80%) Exchange Server 2007
6 25 (4.53%) Exchange Server 2013
7 21 (3.80%) Exchange Server 2003
8 15 (2.72%) Blackberry Enterprise Server
8 15 (2.72%) Lync
9 14 (2.54%) ColdFusion
10 10 (1.81%) Oracle Workflow
10 10 (1.81%) Tomcat
10 10 (1.81%) WorkSite
11 9 (1.63%) Oracle SOA Suite
11 9 (1.63%) IBM Notes
11 9 (1.63%) Lotus Domino
12 7 (1.27%) JBoss
12 7 (1.27%) SharePoint 2010
13 4 (0.72%) WebSphere
13 4 (0.72%) WebLogic
Applications
1 135 (24.46%) MS Office
2 116 (21.01%) MS Excel
3 5 (0.91%) Spreadsheet
4 4 (0.72%) Acrobat
5 2 (0.36%) Photoshop
5 2 (0.36%) MS PowerPoint
6 1 (0.18%) S-PLUS
Business Applications
1 16 (2.90%) Oracle EBS
2 15 (2.72%) Oracle EBS R12
2 15 (2.72%) Towers Watson Igloo
3 10 (1.81%) Dynamics CRM
4 6 (1.09%) SAP SRM
5 4 (0.72%) Oracle Applications
6 3 (0.54%) Dynamics AX
7 2 (0.36%) Oracle ERP
7 2 (0.36%) BPCS
7 2 (0.36%) RiskWrite
8 1 (0.18%) IntelliMatch
8 1 (0.18%) Oracle Payables
8 1 (0.18%) Oracle Cash Management
8 1 (0.18%) Oracle Assets
8 1 (0.18%) Oracle Internet Expenses
8 1 (0.18%) Oracle Financials
8 1 (0.18%) PeopleSoft HRMS
8 1 (0.18%) Summit
8 1 (0.18%) RMDS
8 1 (0.18%) Oracle General Ledger
Cloud Services
1 19 (3.44%) Office 365
2 5 (0.91%) SaaS
3 4 (0.72%) Cloud Computing
4 3 (0.54%) Microsoft Azure
Communications & Networking
1 89 (16.12%) TCP/IP
2 69 (12.50%) Firewall
3 61 (11.05%) DNS
3 61 (11.05%) Internet
4 50 (9.06%) DHCP
5 43 (7.79%) LAN
6 35 (6.34%) WAN
7 29 (5.25%) VPN
7 29 (5.25%) SAN
8 16 (2.90%) VoIP
9 14 (2.54%) VLAN
10 12 (2.17%) Wireless
10 12 (2.17%) IP Telephony
10 12 (2.17%) Broadband
11 11 (1.99%) ADSL
12 10 (1.81%) Wi-Fi
13 9 (1.63%) FTP
14 8 (1.45%) HTTP
14 8 (1.45%) Fibre Channel
15 7 (1.27%) iSCSI
Database & Business Intelligence
1 117 (21.20%) SQL Server
2 44 (7.97%) SQL Server 2005
3 39 (7.07%) SQL Server 2008
4 38 (6.88%) MySQL
5 18 (3.26%) Oracle Reports
6 17 (3.08%) SQL Server 2012
7 13 (2.36%) Relational Database
8 11 (1.99%) MS Access
8 11 (1.99%) Crystal Reports
9 10 (1.81%) Data Mining
10 8 (1.45%) RDBMS
11 7 (1.27%) SQLPlus
12 5 (0.91%) PostgreSQL
12 5 (0.91%) Oracle Discoverer
13 3 (0.54%) SQL Server Reporting Services
13 3 (0.54%) Oracle Database
14 2 (0.36%) Oracle BI EE
14 2 (0.36%) Big Data
14 2 (0.36%) IBM InfoSphere
14 2 (0.36%) Oracle Database 11g
Development Applications
1 12 (2.17%) Oracle Forms
2 10 (1.81%) Toad
3 9 (1.63%) SQL Server Management Studio (SSMS)
4 3 (0.54%) Team Foundation Server
4 3 (0.54%) Subversion
4 3 (0.54%) Maven
5 2 (0.36%) Eclipse
5 2 (0.36%) Jenkins
6 1 (0.18%) Visual Studio
6 1 (0.18%) VSS/SourceSafe
6 1 (0.18%) JIRA
6 1 (0.18%) JDeveloper
6 1 (0.18%) ProC
General
1 140 (25.36%) Finance
2 36 (6.52%) Legal
3 28 (5.07%) Law
4 26 (4.71%) German Language
5 20 (3.62%) Banking
6 18 (3.26%) Back Office
7 17 (3.08%) French Language
8 11 (1.99%) Front Office
9 10 (1.81%) Telecoms
9 10 (1.81%) Retail
9 10 (1.81%) Investment Banking
10 8 (1.45%) Advertising
10 8 (1.45%) Marketing
11 7 (1.27%) Italian Language
11 7 (1.27%) Electronics
12 6 (1.09%) Spanish Language
13 3 (0.54%) Financial Institution
13 3 (0.54%) Publishing
14 2 (0.36%) Manufacturing
14 2 (0.36%) Billing
Libraries, Frameworks & Software Standards
1 48 (8.70%) .NET
2 43 (7.79%) XML
3 29 (5.25%) HTML
4 25 (4.53%) SOAP
5 19 (3.44%) ASP.NET
6 14 (2.54%) DHTML
6 14 (2.54%) DOM
7 11 (1.99%) Oracle Fusion
8 10 (1.81%) J2EE
8 10 (1.81%) CSS
9 8 (1.45%) JSP
9 8 (1.45%) Application Packaging
10 7 (1.27%) COM
10 7 (1.27%) Web Services
11 5 (0.91%) WAP
12 4 (0.72%) Middleware
12 4 (0.72%) LAMP
13 3 (0.54%) FIX Protocol
13 3 (0.54%) XSLT
14 2 (0.36%) Flash
Miscellaneous
1 75 (13.59%) Analytical Skills
2 47 (8.51%) Computer Science
3 44 (7.97%) Blackberry
4 15 (2.72%) Client/Server
4 15 (2.72%) Management Information System
5 13 (2.36%) Replication
6 10 (1.81%) Social Media
7 9 (1.63%) Data Structures
8 7 (1.27%) Video Conferencing
8 7 (1.27%) iPhone
8 7 (1.27%) Clustering
9 5 (0.91%) Blog
9 5 (0.91%) Fat Client
9 5 (0.91%) Thin Client
9 5 (0.91%) Enterprise Software
10 4 (0.72%) Hedge funds
11 3 (0.54%) NHS
11 3 (0.54%) Handset
11 3 (0.54%) Life Science
12 2 (0.36%) Credit Risk
Operating Systems
1 349 (63.22%) Windows
2 149 (26.99%) Windows Server 2008
3 116 (21.01%) Windows 7
4 102 (18.48%) Windows Server 2003
5 76 (13.77%) Windows Server 2012
6 75 (13.59%) UNIX
7 60 (10.87%) Windows XP
8 58 (10.51%) Linux
9 36 (6.52%) Windows Vista
9 36 (6.52%) Windows 8
10 17 (3.08%) Red Hat Enterprise Linux
11 15 (2.72%) Windows 2000 Server
12 13 (2.36%) AIX
13 12 (2.17%) Mac OS X
14 6 (1.09%) Windows 2000
15 5 (0.91%) Mac OS X Server
15 5 (0.91%) Windows Mobile
16 2 (0.36%) HPUX
17 1 (0.18%) Solaris
17 1 (0.18%) Android
Processes & Methodologies
1 167 (30.25%) ITIL
2 30 (5.43%) Incident Management
3 28 (5.07%) Problem Management
4 25 (4.53%) Time Management
5 24 (4.35%) Root Cause Analysis
5 24 (4.35%) Project Management
5 24 (4.35%) Service Delivery
6 23 (4.17%) Continuous Improvement
7 22 (3.99%) Service Management
7 22 (3.99%) Configuration Management
7 22 (3.99%) Release Management
8 21 (3.80%) CRM
9 16 (2.90%) Software Engineering
10 15 (2.72%) Document Management
10 15 (2.72%) System Testing
11 14 (2.54%) Product Management
11 14 (2.54%) Six Sigma
11 14 (2.54%) Disaster Recovery
12 13 (2.36%) User Acceptance Testing
12 13 (2.36%) Mentoring
Programming Languages
1 152 (27.54%) SQL
2 57 (10.33%) Java
3 24 (4.35%) JavaScript
4 21 (3.80%) PL/SQL
5 17 (3.08%) C#
5 17 (3.08%) T-SQL
5 17 (3.08%) PHP
6 12 (2.17%) PowerShell
7 8 (1.45%) Shell Script
8 6 (1.09%) Perl
9 5 (0.91%) Bash Shell
10 4 (0.72%) C++
10 4 (0.72%) VB
10 4 (0.72%) VBA
11 3 (0.54%) VB.NET
11 3 (0.54%) VBScript
12 2 (0.36%) C
12 2 (0.36%) Python
12 2 (0.36%) Korn
13 1 (0.18%) X++
Qualifications
1 72 (13.04%) Microsoft Certification
2 68 (12.32%) Degree
3 36 (6.52%) MCSA
4 33 (5.98%) MCSE
5 27 (4.89%) Cisco Certification
6 25 (4.53%) MCP
7 18 (3.26%) A+ Certification
8 16 (2.90%) ITIL Certification
9 14 (2.54%) Six Sigma Green Belt
10 12 (2.17%) Security Cleared
11 11 (1.99%) Network+ Certification
12 10 (1.81%) CCNA
12 10 (1.81%) Citrix Certification
12 10 (1.81%) SC Cleared
12 10 (1.81%) MCDST
13 9 (1.63%) MOS
14 6 (1.09%) VMware Certified Professional (VCP)
15 5 (0.91%) MCITP
16 4 (0.72%) CCNP
17 3 (0.54%) DV Cleared
Quality Assurance & Compliance
1 39 (7.07%) SLA
2 16 (2.90%) QA
3 2 (0.36%) ISO 9001
3 2 (0.36%) Data Quality
4 1 (0.18%) Solvency II
4 1 (0.18%) ISO 14001
4 1 (0.18%) ISO/IEC 27001
System Software
1 184 (33.33%) Active Directory
2 51 (9.24%) VMware Infrastructure
3 24 (4.35%) XenApp
4 23 (4.17%) Hyper-V
5 15 (2.72%) XenDesktop
6 14 (2.54%) vSphere
7 8 (1.45%) Microsoft App-V
8 4 (0.72%) VMware ESXi
9 3 (0.54%) Terminal Services
9 3 (0.54%) VMware ESX
10 2 (0.36%) Terminal Server
11 1 (0.18%) VMware Workstation
11 1 (0.18%) Citrix Presentation Server
Systems Management
1 22 (3.99%) SCCM
2 12 (2.17%) NetBackup
3 10 (1.81%) SCOM
4 7 (1.27%) Backup Exec
4 7 (1.27%) Norton AntiVirus
5 5 (0.91%) EMC NetWorker
5 5 (0.91%) XenMobile
6 4 (0.72%) WSUS
7 2 (0.36%) MOM
7 2 (0.36%) Systems Management Server (SMS)
7 2 (0.36%) Nagios
7 2 (0.36%) SCSM
8 1 (0.18%) Tivoli
8 1 (0.18%) ServiceCenter
8 1 (0.18%) SCVMM
8 1 (0.18%) McAfee ePO
8 1 (0.18%) MAILsweeper
8 1 (0.18%) Business Desktop Deployment
Vendors
1 253 (45.83%) Microsoft
2 104 (18.84%) Citrix
3 103 (18.66%) VMware
4 65 (11.78%) Cisco
5 61 (11.05%) Oracle
6 32 (5.80%) HP
7 30 (5.43%) Open Text
8 29 (5.25%) Dell
9 24 (4.35%) Apple
10 22 (3.99%) Red Hat
11 15 (2.72%) Symantec
12 13 (2.36%) Reuters
12 13 (2.36%) Bloomberg
12 13 (2.36%) Google
13 11 (1.99%) LANDesk
13 11 (1.99%) Adobe
14 10 (1.81%) SAP
14 10 (1.81%) NetApp
14 10 (1.81%) McAfee
15 9 (1.63%) Lotus
Farnborough
Hays IT - Uk Posting account
Salary: £25000.00 - £30000.00 per annum
Posted: 10 hours ago
City, London
Miller Maxwell Ltd
Salary: From £50,000 to £65,000 per annum + Benefits + Bonus
Posted: 12 hours ago
Reading, Berkshire
Jive Software
Posted: Yesterday
City, London
Understanding Recruitment
Salary: £45000.00 - £55000.00 per annum + excellent benefits
Posted: Yesterday
Didcot, Oxfordshire
Research Councils UK
Posted: 2 days ago
Falkirk, Stirlingshire
Nigel Frank International Ltd
Salary: £35000 - £40000 per annum + plus bonus, pension, health, flexitime
Posted: 3 days ago
York
Searchability
Salary: £30000 - £40000 per annum
Posted: 3 days ago
London
Logic Engagements Ltd
Salary: £35000 - £40000 per annum
Posted: 3 days ago
Greater Manchester
Rullion IT Plus
Salary: £25000 - £32000 per annum
Posted: 3 days ago
Leeds, West Yorkshire
The Bridge Ltd
Salary: Up to £24,000 per annum Plus Benefits
Posted: 3 days ago
Wolverhampton, West Midlands (County)
Strategic Insights Ltd
Salary: From £32,000 to £35,000 per annum plus bonus and benefits
Posted: 3 days ago
North West London
Blue Glue
Salary: From £30,000 to £35,000 per annum
Posted: 3 days ago
Warrington, Cheshire
Oscar Associates (UK) Ltd
Salary: £22000 - £30000 per annum + Benefits
Posted: 3 days ago
Wakefield
Hays IT - Uk Posting account
Salary: £25000.00 - £30000.00 per annum
Posted: 4 days ago
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: 4 days ago
City of London
Interquest - ITQ Financial - Tunbridge Wells
Salary: £42000 per annum + Competitive benefits package
Posted: 4 days ago
York
Searchability
Salary: £30000 - £40000 per annum
Posted: 5 days ago
Cambridge, Cambridgeshire
Evolution Recruitment Solutions
Salary: 25k-35k + benefits
Posted: 5 days ago
London
RBW Consulting
Salary: From £45,000 to £55,000 per annum
Posted: 5 days ago
Cambridgeshire
The One Group
Salary: £18k - 22k per year
Posted: 6 days ago