The statistics below represent IT jobs advertised across the UK that had Technical Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Technical Support Analyst
UK
Rank 711 680 674
Rank change year-on-year
-31 -6
Permanent jobs requiring a Technical Support Analyst 138 263 280
As % of all permanent IT jobs located in the UK 0.16% 0.26% 0.27%
As % of the Job Titles category 0.17% 0.27% 0.28%
Number of salaries quoted 119 232 255
Median salary £28,000 £29,000 £32,500
Median salary % change year-on-year
-3.44% -10.76%
90% offered a salary of more than £18,000 £22,500 £24,000
10% offered a salary of more than £42,500 £45,000 £47,500
UK excluding London median salary £25,000 £26,500 £30,500
% change year-on-year
-5.66% -13.11%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81391 96427 101725
As % of all permanent IT jobs located in the UK 96.45% 96.46% 96.70%
Number of salaries quoted 67597 80923 84638
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £69,999 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Technical Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 20 January 2017 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -29 130 £28,000 -4.27% 15
London +26 45 £37,500 +2.73% 2
Yorkshire +21 27 £27,500 +14.58% 1
South East +18 24 £24,500 -25.75% 2
West Yorkshire +30 19 £28,000 +15.46% 1
Leeds +25 17 £28,000 +14.28%
East of England +14 11 £18,000 -36.28% 3
South West +17 10 £33,750 +27.35% 1
North Yorkshire -4 8 £23,250 +3.33%
Scotland +30 7 £25,000 -28.57% 1
City of London +24 7 £40,000 - 2
East Sussex +11 7 £24,000 -4.00% 1
Brighton +9 7 £24,000 -4.00% 1
Harrogate +5 7 £25,000 +11.11%
West Midlands +5 7 £37,500 +59.57% 2
Hertfordshire 0 7 £18,000 -51.35% 2
Stevenage - 7 £18,000 - 1
Wiltshire +28 5 £35,000 +32.07% 1
Berkshire +20 5 £22,250 -27.64%
Surrey +29 4 £27,500 +12.24%
Cambridgeshire +7 4 £25,000 - 1
Bristol +5 4 £29,500 -
Peterborough -6 4 £25,000 - 1
Chippenham - 4 £35,000 -
Edinburgh - 4 £25,000 -
Leamington Spa - 4 £37,500 -
Warwickshire - 4 £37,500 -
Buckinghamshire +23 3 £31,500 - 1
Reading +12 3 £22,000 -37.14%
North West -32 3 £27,000 -14.28%

Technical Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 20 January 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Analyst in the job title.

1 149 (47.60%) Windows
2 127 (40.58%) Microsoft
3 92 (29.39%) Active Directory
4 81 (25.88%) SQL
5 77 (24.60%) MS Excel
6 75 (23.96%) Windows Server
7 68 (21.73%) ITIL
8 62 (19.81%) SQL Server
9 56 (17.89%) VMware
10 53 (16.93%) Finance
11 49 (15.65%) Degree
11 49 (15.65%) MS Office
12 43 (13.74%) Windows 7
13 41 (13.10%) MS Exchange
13 41 (13.10%) DNS
14 40 (12.78%) Analytical Skills
15 37 (11.82%) Windows Server 2012
15 37 (11.82%) Linux
16 33 (10.54%) Firewall
16 33 (10.54%) LAN
16 33 (10.54%) WAN
17 32 (10.22%) DHCP
18 30 (9.58%) Oracle
18 30 (9.58%) Service Management
18 30 (9.58%) Windows Server 2008
19 28 (8.95%) Service Delivery
19 28 (8.95%) Microsoft Certification
19 28 (8.95%) SaaS
20 27 (8.63%) CCNA
20 27 (8.63%) Cisco Certification

Technical Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (13.10%) MS Exchange
2 24 (7.67%) Exchange Server 2010
3 23 (7.35%) IIS
4 17 (5.43%) Exchange Server 2013
5 13 (4.15%) Apache
5 13 (4.15%) WebSphere
6 12 (3.83%) SharePoint
7 10 (3.19%) Exchange Server 2007
7 10 (3.19%) Joomla!
8 9 (2.88%) Alfresco
8 9 (2.88%) JBoss
8 9 (2.88%) WebLogic
9 8 (2.56%) Skype for Business
10 4 (1.28%) IBM Notes
10 4 (1.28%) SharePoint 2013
11 3 (0.96%) Exchange Server 2003
12 2 (0.64%) CMS
12 2 (0.64%) IBM Domino
12 2 (0.64%) Tomcat
13 1 (0.32%) ArcGIS
Applications
1 77 (24.60%) MS Excel
2 49 (15.65%) MS Office
3 7 (2.24%) MS PowerPoint
4 6 (1.92%) MS Visio
5 1 (0.32%) ProjectWise
5 1 (0.32%) Revit
Business Applications
1 10 (3.19%) RiskWrite
2 5 (1.60%) Remedy ITSM
2 5 (1.60%) SAP Oil and Gas
3 2 (0.64%) Dynamics CRM
3 2 (0.64%) Loan IQ
3 2 (0.64%) Retail-J
4 1 (0.32%) Dynamics AX
4 1 (0.32%) Magento
4 1 (0.32%) Primavera
Cloud Services
1 28 (8.95%) SaaS
2 16 (5.11%) Office 365
3 9 (2.88%) GitHub
4 7 (2.24%) Amazon AWS
5 6 (1.92%) Microsoft Azure
6 3 (0.96%) Cloud Computing
7 1 (0.32%) Boomi
7 1 (0.32%) SuccessFactors
Communications & Networking
1 41 (13.10%) DNS
2 33 (10.54%) Firewall
2 33 (10.54%) LAN
2 33 (10.54%) WAN
3 32 (10.22%) DHCP
4 24 (7.67%) Internet
5 23 (7.35%) SAN
5 23 (7.35%) TCP/IP
6 18 (5.75%) SMTP
7 16 (5.11%) VPN
8 13 (4.15%) VLAN
9 10 (3.19%) Network Security
10 9 (2.88%) Wireshark
11 7 (2.24%) Wireless
12 6 (1.92%) HTTP
12 6 (1.92%) LDAP
12 6 (1.92%) Skype
12 6 (1.92%) SSH
13 5 (1.60%) Cisco ASA
13 5 (1.60%) tcpdump
Database & Business Intelligence
1 62 (19.81%) SQL Server
2 21 (6.71%) SQL Server 2008
3 12 (3.83%) SQL Server 2012
4 10 (3.19%) SQL Server 2000
4 10 (3.19%) SQL Server 2005
5 9 (2.88%) MongoDB
5 9 (2.88%) MS Access
6 7 (2.24%) Oracle Database
7 4 (1.28%) MySQL
7 4 (1.28%) Oracle Database 11g
8 2 (0.64%) Data Warehouse
8 2 (0.64%) QlikView
8 2 (0.64%) Relational Database
8 2 (0.64%) SQL Server 2014
8 2 (0.64%) SQL Server Integration Services
8 2 (0.64%) SQL Server Reporting Services
9 1 (0.32%) GIS
9 1 (0.32%) Hadoop
9 1 (0.32%) Oracle BI EE
9 1 (0.32%) PostgreSQL
Development Applications
1 10 (3.19%) Eclipse
1 10 (3.19%) VersionOne
2 9 (2.88%) Jenkins
2 9 (2.88%) Maven
2 9 (2.88%) Oracle Forms
2 9 (2.88%) Subversion
3 2 (0.64%) NCrunch
3 2 (0.64%) NeoLoad
3 2 (0.64%) ReSharper
3 2 (0.64%) Selenium
3 2 (0.64%) Visual Studio
4 1 (0.32%) JIRA
General
1 53 (16.93%) Finance
2 20 (6.39%) Telecoms
3 11 (3.51%) Manufacturing
4 9 (2.88%) Banking
4 9 (2.88%) Retail
5 7 (2.24%) Marketing
6 5 (1.60%) Automotive
6 5 (1.60%) Dutch Language
6 5 (1.60%) Electronics
7 4 (1.28%) Law
7 4 (1.28%) Legal
8 3 (0.96%) Advertising
8 3 (0.96%) Back Office
9 2 (0.64%) French Language
9 2 (0.64%) German Language
9 2 (0.64%) Mandarin Language
9 2 (0.64%) Polish Language
10 1 (0.32%) Arabic Language
10 1 (0.32%) Russian Language
10 1 (0.32%) Spanish Language
Libraries, Frameworks & Software Standards
1 17 (5.43%) Web Services
2 14 (4.47%) XML
3 11 (3.51%) .NET
4 10 (3.19%) HTML
5 9 (2.88%) Ajax
5 9 (2.88%) AngularJS
5 9 (2.88%) Backbone.js
5 9 (2.88%) Dojo
5 9 (2.88%) Ember.js
5 9 (2.88%) Hibernate
5 9 (2.88%) JPA
5 9 (2.88%) JSP
5 9 (2.88%) React
5 9 (2.88%) SOAP
5 9 (2.88%) Spring
5 9 (2.88%) Spring MVC
5 9 (2.88%) Spring Web Flow
5 9 (2.88%) WSDL
6 2 (0.64%) ActiveMQ
6 2 (0.64%) LAMP
Miscellaneous
1 40 (12.78%) Analytical Skills
2 19 (6.07%) Data Centre
3 13 (4.15%) Computer Science
4 11 (3.51%) Replication
5 10 (3.19%) iSeries
6 7 (2.24%) Management Information System
7 5 (1.60%) PKI
8 4 (1.28%) Blackberry
8 4 (1.28%) EPoS
8 4 (1.28%) Fat Client
8 4 (1.28%) Fintech
8 4 (1.28%) Thin Client
9 3 (0.96%) Credit Risk
9 3 (0.96%) Driving Licence
9 3 (0.96%) iPhone
9 3 (0.96%) Smartphone
10 2 (0.64%) Mathematics
10 2 (0.64%) NHS
10 2 (0.64%) Social Network
11 1 (0.32%) EFT
Operating Systems
1 149 (47.60%) Windows
2 75 (23.96%) Windows Server
3 43 (13.74%) Windows 7
4 37 (11.82%) Linux
4 37 (11.82%) Windows Server 2012
5 30 (9.58%) Windows Server 2008
6 26 (8.31%) Windows XP
7 23 (7.35%) Unix
8 18 (5.75%) Windows Server 2003
9 15 (4.79%) Windows 8
10 12 (3.83%) Windows Vista
11 10 (3.19%) Mac OS X
12 9 (2.88%) Android
12 9 (2.88%) Apple iOS
13 4 (1.28%) Windows 10
14 2 (0.64%) Solaris
15 1 (0.32%) AIX
15 1 (0.32%) CentOS
15 1 (0.32%) MVS
Processes & Methodologies
1 68 (21.73%) ITIL
2 30 (9.58%) Service Management
3 28 (8.95%) Service Delivery
4 24 (7.67%) Problem Management
5 22 (7.03%) CRM
6 21 (6.71%) Change Management
6 21 (6.71%) Incident Management
7 16 (5.11%) Change Control
8 13 (4.15%) Disaster Recovery
8 13 (4.15%) Open Source
9 12 (3.83%) Capacity Planning
10 11 (3.51%) ITSM
10 11 (3.51%) Performance Tuning
11 10 (3.19%) Release Management
11 10 (3.19%) Ticket Management
11 10 (3.19%) Trend Analysis
12 9 (2.88%) Android Development
12 9 (2.88%) iOS Development
12 9 (2.88%) Mobile Development
12 9 (2.88%) MVC
Programming Languages
1 81 (25.88%) SQL
2 26 (8.31%) Java
3 14 (4.47%) JavaScript
4 13 (4.15%) PHP
5 12 (3.83%) PowerShell
6 9 (2.88%) Delphi
6 9 (2.88%) Pascal
6 9 (2.88%) VBA
7 7 (2.24%) VB
8 6 (1.92%) Perl
9 5 (1.60%) Bash Shell
9 5 (1.60%) C
10 4 (1.28%) C#
10 4 (1.28%) Python
10 4 (1.28%) R
10 4 (1.28%) T-SQL
11 2 (0.64%) Scala
11 2 (0.64%) VB6
Qualifications
1 49 (15.65%) Degree
2 28 (8.95%) Microsoft Certification
3 27 (8.63%) CCNA
3 27 (8.63%) Cisco Certification
3 27 (8.63%) MCSE
4 17 (5.43%) MCP
4 17 (5.43%) Security Cleared
5 10 (3.19%) ITIL Foundation Certificate
6 9 (2.88%) SC Cleared
7 8 (2.56%) MCSA
7 8 (2.56%) VMware Certified Professional (VCP)
8 3 (0.96%) ACMT
8 3 (0.96%) MCITP
9 1 (0.32%) CISM
9 1 (0.32%) CISSP
9 1 (0.32%) ITIL Certification
9 1 (0.32%) SANS
Quality Assurance & Compliance
1 26 (8.31%) SLA
2 5 (1.60%) QA
3 4 (1.28%) ISO/IEC 27001
4 3 (0.96%) Basel II
4 3 (0.96%) Basel III
5 2 (0.64%) Disclosure Scotland
6 1 (0.32%) ISO 9001
System Software
1 92 (29.39%) Active Directory
2 22 (7.03%) VMware Infrastructure
3 18 (5.75%) IMail Server
4 12 (3.83%) VMware ESXi
5 11 (3.51%) Hyper-V
5 11 (3.51%) XenApp
6 10 (3.19%) vSphere
7 5 (1.60%) Virtual Machines
8 4 (1.28%) Terminal Services
8 4 (1.28%) XenDesktop
8 4 (1.28%) XenServer
9 1 (0.32%) KVM
9 1 (0.32%) Terminal Server
9 1 (0.32%) UAG
9 1 (0.32%) Varnish
9 1 (0.32%) Virtual Servers
Systems Management
1 15 (4.79%) Nagios
2 12 (3.83%) SCCM
3 5 (1.60%) Backup Exec
3 5 (1.60%) Norton AntiVirus
4 4 (1.28%) OpenView
5 3 (0.96%) Systems Management Server (SMS)
6 2 (0.64%) AirWatch
6 2 (0.64%) Ansible
6 2 (0.64%) Control-M
7 1 (0.32%) Cacti
7 1 (0.32%) Computer Emergency Response Teams
7 1 (0.32%) cPanel
7 1 (0.32%) CSIRT
7 1 (0.32%) NetBackup
7 1 (0.32%) SCOM
Vendors
1 127 (40.58%) Microsoft
2 56 (17.89%) VMware
3 30 (9.58%) Oracle
4 23 (7.35%) Cisco
4 23 (7.35%) Citrix
5 17 (5.43%) Veeam
6 13 (4.15%) IBM
7 12 (3.83%) Sophos
8 11 (3.51%) Apple
8 11 (3.51%) Juniper
9 8 (2.56%) CheckPoint
9 8 (2.56%) HP
10 7 (2.24%) Symantec
11 6 (1.92%) Avaya
11 6 (1.92%) Mitel
11 6 (1.92%) NetSuite
11 6 (1.92%) Remedy
12 5 (1.60%) F5
12 5 (1.60%) Kaspersky
12 5 (1.60%) NETGEAR
Northumberland
Solutions Recruitment
Salary: From £18,000 to £24,000 per annum
Posted: Yesterday
Brighton, East Sussex
Bluetownonline
Posted: 3 hours ago
Stevenage, Hertfordshire
Understanding Recruitment
Salary: £16000 - £20000 per annum + benefits
Posted: 4 days ago
Glasgow, Lanarkshire
Proactive Appointments
Salary: Competitive
Posted: Yesterday
City, London
Miller Maxwell Ltd
Salary: Bonus and benefits package
Posted: Yesterday
England
Ampersand Consulting
Salary: £25000 per annum
Posted: 2 days ago
City, London
Miller Maxwell Ltd
Salary: From £35,000 to £45,000 per annum Bonus and benefits package
Posted: 3 days ago
Castleford, West Yorkshire
Searchability
Salary: £16000 - £20000 per annum
Posted: 3 days ago
Derby, Derbyshire
Webrecruit
Salary: £20,000 per annum Plus Benefits
Posted: 3 days ago
Hatfield, Hertfordshire
TEKsystems
Salary: £30000 - £40000 per annum + Bonus + Benefits
Posted: 2 days ago
Peterborough, Cambridgeshire
Interaction Recruitment PLC
Salary: £22k - 25k per year + shift allowance
Posted: 6 days ago
Swindon, Wiltshire
The National Trust
Salary: £33,000 per annum
Posted: 7 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £40000.00 per annum
Posted: 6 days ago
Milton Keynes, Buckinghamshire
Bluetownonline
Salary: £17000 - £24500 per annum
Posted: 6 days ago
Birmingham
Energize Recruitment Solutions Ltd
Salary: £24000 - £27000 per annum + Bonus
Posted: 14 days ago