The statistics below represent IT jobs advertised across the UK that had Technical Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 727 641 695
Rank change year-on-year
-86 +54
Permanent jobs requiring a Technical Support Analyst 169 309 279
As % of all permanent IT jobs located in the UK 0.18% 0.29% 0.25%
As % of the Job Titles category 0.18% 0.30% 0.26%
Number of salaries quoted 150 265 234
Median salary £30,000 £26,375 £31,250
Median salary % change year-on-year
+13.74% -15.60%
90% offered a salary of more than £21,500 £20,000 £20,100
10% offered a salary of more than £39,000 £42,000 £46,000
UK excluding London median salary £27,500 £25,025 £27,500
% change year-on-year
+9.89% -9.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
92091 104182 108737
As % of all permanent IT jobs located in the UK 96.30% 96.24% 96.44%
Number of salaries quoted 77057 86801 87903
Median salary £47,000 £45,000 £44,500
Median salary % change year-on-year
+4.44% +1.12%
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Technical Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 27 September 2016 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -64 162 £30,000 +14.28% 16
South East -6 54 £24,000 -25.00% 5
London +17 30 £33,637 -3.89% 4
West Midlands -7 19 £22,750 -15.74% 1
South West +8 18 £32,500 +64.55% 2
Surrey +3 16 £22,000 -10.20% 1
East of England -9 12 £35,000 +40.00% 1
Yorkshire -8 11 £22,000 -8.33%
Wiltshire +11 10 £35,000 +59.09% 1
Staffordshire +10 10 £22,000 -15.38%
North West -10 10 £29,500 +47.50% 2
West Yorkshire +9 9 £22,000 -8.33%
Hampshire 0 9 £35,000 - 1
Berkshire +10 8 £27,500 -15.38% 1
Kent - 8 £22,500 -
Tamworth - 8 £22,000 -
Leeds +19 7 £18,000 -23.40%
Brighton +15 7 £24,000 -4.00% 1
East Sussex +12 7 £24,000 -4.00% 1
Birmingham -28 7 £30,750 +6.03%
Reading +13 6 £32,500 -
East Midlands +11 6 £25,000 -24.39%
Swindon +9 6 £35,000 +59.09%
Nottinghamshire +5 6 £25,000 -39.21%
Nottingham +5 6 £25,000 -39.21%
Fareham +4 6 £36,250 +61.11% 1
Lancashire - 5 £29,500 -
Dorking +3 4 £20,500 -41.42%
Buckinghamshire 0 4 £28,500 -5.78%
Nelson - 4 £29,500 -

Technical Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 27 September 2016, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Analyst in the job title.

1 179 (47.35%) Windows
2 143 (37.83%) Microsoft
3 108 (28.57%) Active Directory
4 96 (25.40%) SQL
5 95 (25.13%) MS Excel
6 84 (22.22%) Windows Server
7 80 (21.16%) ITIL
7 80 (21.16%) VMware
8 73 (19.31%) SQL Server
9 67 (17.72%) MS Office
10 60 (15.87%) Finance
11 56 (14.81%) Windows Server 2008
11 56 (14.81%) Degree
11 56 (14.81%) Windows Server 2012
12 47 (12.43%) Oracle
12 47 (12.43%) MS Exchange
13 46 (12.17%) Cisco
14 41 (10.85%) Windows 7
15 40 (10.58%) DHCP
15 40 (10.58%) TCP/IP
15 40 (10.58%) Linux
16 38 (10.05%) DNS
17 36 (9.52%) Java
18 33 (8.73%) Analytical Skills
19 32 (8.47%) VMware Infrastructure
19 32 (8.47%) SLA
19 32 (8.47%) Windows Server 2003
20 30 (7.94%) Hyper-V
21 29 (7.67%) Firewall
21 29 (7.67%) SAN

Technical Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (12.43%) MS Exchange
2 21 (5.56%) SharePoint
3 18 (4.76%) Exchange Server 2013
4 17 (4.50%) IIS
5 14 (3.70%) Apache
6 12 (3.17%) WebSphere
7 11 (2.91%) Exchange Server 2007
7 11 (2.91%) Exchange Server 2010
8 6 (1.59%) Exchange Server 2003
8 6 (1.59%) Skype for Business
8 6 (1.59%) WebLogic
9 5 (1.32%) Joomla!
10 4 (1.06%) Alfresco
10 4 (1.06%) JBoss
10 4 (1.06%) SharePoint 2013
10 4 (1.06%) Tomcat
11 3 (0.79%) IBM Notes
11 3 (0.79%) SharePoint Server
12 2 (0.53%) CMS
13 1 (0.26%) Blackberry Enterprise Server
Applications
1 95 (25.13%) MS Excel
2 67 (17.72%) MS Office
3 3 (0.79%) MS Visio
4 1 (0.26%) MS PowerPoint
4 1 (0.26%) ProjectWise
4 1 (0.26%) Revit
Business Applications
1 11 (2.91%) Remedy ITSM
2 6 (1.59%) Oracle EBS
2 6 (1.59%) Oracle EBS R12
3 4 (1.06%) Dynamics AX
3 4 (1.06%) Dynamics CRM
3 4 (1.06%) Oracle Applications
4 2 (0.53%) Retail-J
5 1 (0.26%) assyst
5 1 (0.26%) LatentZero
5 1 (0.26%) Magento
5 1 (0.26%) Markit EDM
5 1 (0.26%) Primavera
5 1 (0.26%) Sage 200
5 1 (0.26%) thinkFolio
Cloud Services
1 26 (6.88%) SaaS
2 20 (5.29%) Office 365
3 14 (3.70%) Microsoft Azure
4 12 (3.17%) Amazon AWS
5 4 (1.06%) GitHub
5 4 (1.06%) Mimecast
6 3 (0.79%) Cloud Computing
7 1 (0.26%) SuccessFactors
Communications & Networking
1 40 (10.58%) DHCP
1 40 (10.58%) TCP/IP
2 38 (10.05%) DNS
3 29 (7.67%) Firewall
3 29 (7.67%) SAN
4 26 (6.88%) LAN
5 25 (6.61%) VPN
6 21 (5.56%) WAN
7 15 (3.97%) Internet
8 14 (3.70%) Cisco ASA
8 14 (3.70%) VLAN
9 13 (3.44%) SMTP
10 8 (2.12%) Wireless
11 7 (1.85%) IP Telephony
11 7 (1.85%) Skype
11 7 (1.85%) Wireshark
12 6 (1.59%) Cisco IOS
12 6 (1.59%) NAS
12 6 (1.59%) Network Security
12 6 (1.59%) Wi-Fi
Database & Business Intelligence
1 73 (19.31%) SQL Server
2 17 (4.50%) SQL Server 2008
3 14 (3.70%) Oracle Database
3 14 (3.70%) SQL Server 2012
4 13 (3.44%) SQL Server Reporting Services
5 11 (2.91%) MySQL
6 7 (1.85%) SQL Server 2000
6 7 (1.85%) SQL Server 2005
7 6 (1.59%) Data Warehouse
7 6 (1.59%) KDB
7 6 (1.59%) Oracle Reports
7 6 (1.59%) SQL Server Integration Services
8 5 (1.32%) Oracle Database 11g
8 5 (1.32%) SQL Server 2014
8 5 (1.32%) SQL Server Analysis Services
9 4 (1.06%) MongoDB
9 4 (1.06%) MS Access
10 2 (0.53%) DB2
10 2 (0.53%) Hadoop
10 2 (0.53%) PowerPivot
Development Applications
1 10 (2.65%) Oracle Forms
2 6 (1.59%) JDeveloper
2 6 (1.59%) Toad
3 5 (1.32%) Jenkins
4 4 (1.06%) Maven
4 4 (1.06%) Subversion
5 3 (0.79%) JIRA
6 2 (0.53%) NCrunch
6 2 (0.53%) NeoLoad
6 2 (0.53%) PowerBuilder
6 2 (0.53%) ReSharper
6 2 (0.53%) Selenium
6 2 (0.53%) Visual Studio
7 1 (0.26%) Ant
7 1 (0.26%) MorphX
7 1 (0.26%) MSI
7 1 (0.26%) SQL Server Management Studio (SSMS)
7 1 (0.26%) TeamCity
General
1 60 (15.87%) Finance
2 15 (3.97%) Retail
3 10 (2.65%) Banking
3 10 (2.65%) Front Office
3 10 (2.65%) German Language
3 10 (2.65%) Manufacturing
4 9 (2.38%) Back Office
4 9 (2.38%) French Language
5 8 (2.12%) Billing
6 7 (1.85%) Telecoms
7 5 (1.32%) Automotive
7 5 (1.32%) Legal
8 4 (1.06%) Military
8 4 (1.06%) Spanish Language
9 3 (0.79%) Advertising
10 2 (0.53%) Arabic Language
10 2 (0.53%) Financial Institution
10 2 (0.53%) Hindi Language
10 2 (0.53%) Law
10 2 (0.53%) Russian Language
Libraries, Frameworks & Software Standards
1 16 (4.23%) .NET
2 15 (3.97%) HTML
3 12 (3.17%) FIX Protocol
4 10 (2.65%) XML
5 7 (1.85%) CSS
5 7 (1.85%) SOAP
5 7 (1.85%) Web Services
6 6 (1.59%) Django
7 4 (1.06%) Ajax
7 4 (1.06%) Backbone.js
7 4 (1.06%) Dojo
7 4 (1.06%) Ember.js
7 4 (1.06%) Hibernate
7 4 (1.06%) JPA
7 4 (1.06%) JSP
7 4 (1.06%) Spring
7 4 (1.06%) Spring MVC
7 4 (1.06%) Spring Web Flow
7 4 (1.06%) WSDL
7 4 (1.06%) XSLT
Miscellaneous
1 33 (8.73%) Analytical Skills
2 12 (3.17%) Mathematics
3 11 (2.91%) Driving Licence
3 11 (2.91%) Replication
4 10 (2.65%) Clustering
4 10 (2.65%) Computer Science
4 10 (2.65%) Data Centre
5 9 (2.38%) Management Information System
6 7 (1.85%) Derivative
6 7 (1.85%) Equities
7 5 (1.32%) Blackberry
7 5 (1.32%) e-Learning
7 5 (1.32%) Statistics
8 4 (1.06%) EPoS
8 4 (1.06%) Fat Client
8 4 (1.06%) iPad
8 4 (1.06%) Thin Client
9 3 (0.79%) Device Driver
9 3 (0.79%) Fixed Income
9 3 (0.79%) iSeries
Operating Systems
1 179 (47.35%) Windows
2 84 (22.22%) Windows Server
3 56 (14.81%) Windows Server 2008
3 56 (14.81%) Windows Server 2012
4 41 (10.85%) Windows 7
5 40 (10.58%) Linux
6 32 (8.47%) Windows Server 2003
7 27 (7.14%) Unix
8 25 (6.61%) Windows 8
9 20 (5.29%) Windows XP
10 16 (4.23%) Mac OS X
10 16 (4.23%) Windows 10
11 10 (2.65%) Windows Vista
12 8 (2.12%) Android
13 7 (1.85%) Apple iOS
14 6 (1.59%) CentOS
15 2 (0.53%) Debian
15 2 (0.53%) Solaris
16 1 (0.26%) Windows CE
Processes & Methodologies
1 80 (21.16%) ITIL
2 26 (6.88%) Service Management
3 24 (6.35%) CRM
4 23 (6.08%) Project Management
4 23 (6.08%) Service Delivery
5 18 (4.76%) ITSM
6 13 (3.44%) Change Management
7 12 (3.17%) Incident Management
8 11 (2.91%) Problem Management
9 10 (2.65%) Logistics
9 10 (2.65%) Regression Testing
10 9 (2.38%) Business Intelligence
10 9 (2.38%) Time Management
11 8 (2.12%) Asset Management
11 8 (2.12%) Document Management
11 8 (2.12%) ERP
11 8 (2.12%) Investment Management
11 8 (2.12%) Validation
12 7 (1.85%) Automated Testing
12 7 (1.85%) Disaster Recovery
Programming Languages
1 96 (25.40%) SQL
2 36 (9.52%) Java
3 14 (3.70%) PHP
4 13 (3.44%) PowerShell
5 12 (3.17%) C
5 12 (3.17%) JavaScript
5 12 (3.17%) PL/SQL
5 12 (3.17%) Python
6 10 (2.65%) C#
7 9 (2.38%) T-SQL
8 8 (2.12%) Shell Script
9 5 (1.32%) VB
9 5 (1.32%) VBA
10 4 (1.06%) Bash Shell
10 4 (1.06%) Delphi
10 4 (1.06%) Pascal
10 4 (1.06%) Perl
10 4 (1.06%) R
11 2 (0.53%) RPG
11 2 (0.53%) VB.NET
Qualifications
1 56 (14.81%) Degree
2 27 (7.14%) Microsoft Certification
3 25 (6.61%) CCNA
3 25 (6.61%) Cisco Certification
4 20 (5.29%) MCP
4 20 (5.29%) MCSE
5 13 (3.44%) VMware Certified Professional (VCP)
6 12 (3.17%) MCSA
7 11 (2.91%) MCITP
7 11 (2.91%) Security Cleared
8 10 (2.65%) ITIL Certification
9 8 (2.12%) VCP5
10 5 (1.32%) SC Cleared
11 4 (1.06%) A+ Certification
11 4 (1.06%) MCDST
12 3 (0.79%) CCNP
12 3 (0.79%) CCSP
13 2 (0.53%) ACMT
13 2 (0.53%) PMI Certification
13 2 (0.53%) PMP
Quality Assurance & Compliance
1 32 (8.47%) SLA
2 6 (1.59%) QA
3 4 (1.06%) ISO/IEC 27001
4 2 (0.53%) Data Quality
5 1 (0.26%) ISO 9001
System Software
1 108 (28.57%) Active Directory
2 32 (8.47%) VMware Infrastructure
3 30 (7.94%) Hyper-V
4 10 (2.65%) IMail Server
5 6 (1.59%) VMware ESXi
5 6 (1.59%) vSphere
5 6 (1.59%) XenDesktop
6 3 (0.79%) XenApp
7 2 (0.53%) Squid
8 1 (0.26%) KVM
8 1 (0.26%) Terminal Server
8 1 (0.26%) UAG
8 1 (0.26%) Varnish
8 1 (0.26%) Virtual Machines
8 1 (0.26%) Virtual Servers
Systems Management
1 16 (4.23%) Backup Exec
2 12 (3.17%) SCCM
3 10 (2.65%) Norton AntiVirus
4 5 (1.32%) Microsoft Clustering
4 5 (1.32%) Nagios
5 3 (0.79%) Control-M
5 3 (0.79%) DameWare
5 3 (0.79%) ITRS Geneos
5 3 (0.79%) McAfee ePO
5 3 (0.79%) Perfmon
5 3 (0.79%) Systems Management Server (SMS)
5 3 (0.79%) WSUS
6 2 (0.53%) AirWatch
6 2 (0.53%) Ansible
6 2 (0.53%) Microsoft Data Protection Manager
6 2 (0.53%) Network Intrusion Detection System
7 1 (0.26%) Cacti
7 1 (0.26%) Cisco CUCM
7 1 (0.26%) cPanel
Vendors
1 143 (37.83%) Microsoft
2 80 (21.16%) VMware
3 47 (12.43%) Oracle
4 46 (12.17%) Cisco
5 24 (6.35%) Citrix
6 17 (4.50%) Symantec
7 15 (3.97%) CheckPoint
8 14 (3.70%) IBM
9 13 (3.44%) Apple
9 13 (3.44%) Veeam
10 12 (3.17%) Juniper
11 11 (2.91%) NetSuite
11 11 (2.91%) Remedy
12 9 (2.38%) Avaya
12 9 (2.38%) HP
12 9 (2.38%) Xerox
13 8 (2.12%) Sophos
14 7 (1.85%) Fidessa
15 6 (1.59%) Bloomberg
15 6 (1.59%) Kaspersky
Stockton-On-Tees, Cleveland
Solutions Recruitment
Salary: From £21,000 to £21,000 per annum
Posted: 12 hours ago
Wiltshire
HAYS INFORMATION TECHNOLOGY
Salary: £55000.00 - £62000.00 per annum + benefits
Posted: 11 hours ago
London
MI6
Posted: Yesterday
Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: Yesterday
Bristol, Avon
Tria Recruitment
Salary: £30000 - £35000 per annum + benefits
Posted: 4 days ago
Essex
Senitor Associates
Posted: 6 days ago
London
Harvey Nash plc
Salary: £38000 - £40000 per annum
Posted: 5 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £25,000 per annum + 30 days holiday + excellent pension scheme
Posted: 5 days ago
Greater Manchester
Adria Solutions Ltd
Salary: £18000 - £22000 per annum
Posted: 7 days ago
North West London
Jonothan Bosworth
Salary: £30000 - £35000 Per Annum
Posted: 5 days ago
London
TRG
Salary: 40000-60000 Per Annum Benefits Package (Pension, Bonus etc)
Posted: 18 days ago
Fareham
Spectrum IT
Salary: £30000 - £40000 per annum + Benefits + Training
Posted: 27 days ago
Brighton
Bluetown Online LTD
Posted: 19 days ago
Chertsey, Surrey
Cegedim Health Services
Salary: Unspecified Competitive Plus Company Benefits
Posted: 22 days ago
Telford
Recruitment Revolution Limited
Salary: £25,000 - £28,000 depending on experience + pension and healthcare
Posted: 21 days ago