The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 622 635 690
Rank change year-on-year
+13 +55
Permanent jobs requiring a Technical Support Analyst 276 296 211
As % of all permanent IT jobs located in the UK 0.25% 0.25% 0.19%
As % of the Job Titles category 0.27% 0.27% 0.20%
Number of salaries quoted 255 270 170
Average salary £28,000 £30,000 £34,500
Average salary % change year-on-year
-6.66% -13.04%
90% offered a salary of more than £22,200 £21,000 £22,500
10% offered a salary of more than £50,000 £42,500 £50,000
UK excluding London average salary £25,000 £28,500 £29,000
% change year-on-year
-12.28% -1.72%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103340 111175 103885
As % of all permanent IT jobs located in the UK 94.44% 94.51% 94.56%
Number of salaries quoted 85358 91120 86565
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 7 July 2015 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -8 246 £30,000 - 22
London +47 96 £38,000 +4.10% 7
South East +32 70 £24,500 -18.33%
Surrey +38 37 £24,500 +8.88%
East of England +2 29 £27,250 -0.90% 3
Yorkshire -13 27 £25,000 -5.66% 5
City of London +46 21 £50,000 +12.99% 5
Wales +9 18 £25,513 +37.90% 1
North Yorkshire +15 17 £22,500 -29.68% 4
South Wales +17 16 £26,750 +44.59% 1
Harrogate -5 12 £22,500 -29.68% 4
West Midlands -26 10 £24,000 -17.24% 2
Hertfordshire -9 9 £30,000 -
Cwmbran - 9 £27,500 -
Torfaen - 9 £27,500 -
West Yorkshire -23 8 £25,000 -5.66% 1
Oxfordshire +8 7 £45,000 +76.47%
North West +5 7 £26,125 -12.91% 2
Suffolk +1 7 £22,000 -20.00% 2
Buckinghamshire -2 7 £24,000 -23.80%
Gloucestershire -5 7 £30,000 -7.69% 1
South West -12 7 £30,000 +11.11% 2
Staffordshire - 6 £22,500 -
Brighton +22 5 £20,000 -42.85%
Cambridge +21 5 £24,500 -18.33%
East Sussex +20 5 £20,000 -42.85%
Cambridgeshire +13 5 £24,500 -18.33%
Hampshire +4 5 £33,000 +32.00%
Cardiff 0 5 £25,025 +35.27%
Halifax - 5 £25,000 -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 7 July 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 288 (57.14%) Windows
2 219 (43.45%) Microsoft
3 194 (38.49%) Active Directory
3 194 (38.49%) SQL
4 147 (29.17%) ITIL
5 134 (26.59%) MS Office
6 133 (26.39%) SQL Server
7 126 (25.00%) MS Excel
8 103 (20.44%) VMware
9 96 (19.05%) Citrix
10 94 (18.65%) MS Exchange
10 94 (18.65%) Finance
11 93 (18.45%) Degree
11 93 (18.45%) Windows Server 2008
12 92 (18.25%) Oracle
13 83 (16.47%) Linux
14 78 (15.48%) Windows 7
15 75 (14.88%) Cisco
16 72 (14.29%) .NET
17 63 (12.50%) Windows Server 2003
17 63 (12.50%) UNIX
17 63 (12.50%) VMware Infrastructure
18 55 (10.91%) Analytical Skills
19 54 (10.71%) Microsoft Certification
20 49 (9.72%) SLA
21 46 (9.13%) Mathematics
22 44 (8.73%) SharePoint
22 44 (8.73%) XML
23 43 (8.53%) TCP/IP
24 39 (7.74%) Windows Server 2012

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 7 July 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 94 (18.65%) MS Exchange
2 44 (8.73%) SharePoint
3 33 (6.55%) Exchange Server 2010
4 30 (5.95%) Exchange Server 2007
5 20 (3.97%) Exchange Server 2013
5 20 (3.97%) IIS
6 18 (3.57%) Apache
7 13 (2.58%) WebLogic
8 11 (2.18%) JBoss
9 10 (1.98%) Exchange Server 2003
9 10 (1.98%) WebSphere
10 9 (1.79%) WorkSite
10 9 (1.79%) Tomcat
10 9 (1.79%) Blackberry Enterprise Server
11 8 (1.59%) Lync
12 7 (1.39%) SharePoint 2010
13 6 (1.19%) Joomla!
14 5 (0.99%) Node.js
14 5 (0.99%) Tuxedo
15 3 (0.60%) IBM Notes
Applications
1 134 (26.59%) MS Office
2 126 (25.00%) MS Excel
3 3 (0.60%) InfoPath
4 2 (0.40%) MS PowerPoint
5 1 (0.20%) Photoshop
5 1 (0.20%) MS Visio
5 1 (0.20%) PrintSoft PReS
Business Applications
1 16 (3.17%) Dynamics CRM
2 10 (1.98%) Oracle Procure-to-Pay
2 10 (1.98%) Northgate Housing
3 4 (0.79%) ACBS
3 4 (0.79%) Dynamics AX
4 2 (0.40%) Exstream
4 2 (0.40%) Towers Watson Igloo
5 1 (0.20%) Oracle EBS
5 1 (0.20%) JDE EnterpriseOne
5 1 (0.20%) Sage 1000
5 1 (0.20%) Oracle EBS R12
Cloud Services
1 31 (6.15%) Office 365
2 18 (3.57%) SaaS
3 13 (2.58%) Mimecast
4 7 (1.39%) Google Analytics
5 5 (0.99%) Microsoft Azure
6 4 (0.79%) Google Apps
7 2 (0.40%) IaaS
7 2 (0.40%) Yammer
8 1 (0.20%) Cloud Computing
Communications & Networking
1 43 (8.53%) TCP/IP
2 32 (6.35%) SAN
3 28 (5.56%) WAN
3 28 (5.56%) LAN
4 26 (5.16%) VoIP
5 19 (3.77%) Internet
6 18 (3.57%) Firewall
7 15 (2.98%) Intranet
8 14 (2.78%) DHCP
8 14 (2.78%) DNS
9 11 (2.18%) Wireless
9 11 (2.18%) Cisco IOS
10 10 (1.98%) VPN
11 9 (1.79%) Ethernet
11 9 (1.79%) Network Security
11 9 (1.79%) NetScaler
11 9 (1.79%) NAS
12 7 (1.39%) IP Telephony
13 5 (0.99%) SSH
13 5 (0.99%) LDAP
Database & Business Intelligence
1 133 (26.39%) SQL Server
2 30 (5.95%) SQL Server 2008
3 19 (3.77%) MySQL
4 18 (3.57%) SQL Server 2012
5 17 (3.37%) SQL Server 2005
6 16 (3.17%) MS Access
7 14 (2.78%) PostgreSQL
8 13 (2.58%) Oracle Database
9 12 (2.38%) Data Mining
10 8 (1.59%) SQL Server Integration Services
11 6 (1.19%) SQL Server Reporting Services
11 6 (1.19%) Crystal Reports
12 5 (0.99%) Hadoop
12 5 (0.99%) Big Data
12 5 (0.99%) Relational Database
13 4 (0.79%) Oracle Database 11g
14 2 (0.40%) MariaDB
14 2 (0.40%) DB2
14 2 (0.40%) RDBMS
14 2 (0.40%) Oracle Database 10g
Development Applications
1 8 (1.59%) Oracle Forms
2 7 (1.39%) Visual Studio
3 6 (1.19%) Subversion
3 6 (1.19%) Maven
3 6 (1.19%) Jenkins
4 4 (0.79%) SQL Server Management Studio (SSMS)
5 1 (0.20%) Team Foundation Server
5 1 (0.20%) VSS/SourceSafe
5 1 (0.20%) Toad
General
1 94 (18.65%) Finance
2 28 (5.56%) Legal
3 27 (5.36%) Law
4 20 (3.97%) Back Office
5 14 (2.78%) Banking
6 10 (1.98%) Front Office
7 8 (1.59%) Financial Institution
7 8 (1.59%) Telecoms
7 8 (1.59%) Advertising
7 8 (1.59%) Investment Banking
8 7 (1.39%) Retail
9 6 (1.19%) Marketing
10 5 (0.99%) Publishing
11 4 (0.79%) Manufacturing
11 4 (0.79%) German Language
11 4 (0.79%) Italian Language
12 3 (0.60%) Dutch Language
13 1 (0.20%) French Language
13 1 (0.20%) Games
13 1 (0.20%) Aerospace
Libraries, Frameworks & Software Standards
1 72 (14.29%) .NET
2 44 (8.73%) XML
3 28 (5.56%) HTML
4 22 (4.37%) ASP.NET
5 14 (2.78%) CSS
6 9 (1.79%) J2EE
6 9 (1.79%) Web Services
6 9 (1.79%) Application Packaging
7 7 (1.39%) ActiveX
8 6 (1.19%) JSP
8 6 (1.19%) FIX Protocol
8 6 (1.19%) Ajax
9 5 (0.99%) REST
9 5 (0.99%) AngularJS
9 5 (0.99%) SOAP
10 4 (0.79%) Entity Framework
10 4 (0.79%) .NET Framework
11 3 (0.60%) Spring
11 3 (0.60%) Struts
12 2 (0.40%) Middleware
Miscellaneous
1 55 (10.91%) Analytical Skills
2 46 (9.13%) Mathematics
3 38 (7.54%) Computer Science
4 33 (6.55%) Blackberry
5 25 (4.96%) Physics
5 25 (4.96%) Chemistry
6 18 (3.57%) Management Information System
7 12 (2.38%) Data Structures
8 8 (1.59%) Enterprise Software
8 8 (1.59%) Foreign Exchange (FX)
9 6 (1.19%) Client/Server
10 5 (0.99%) Fixed Income
10 5 (0.99%) Digital Media
11 4 (0.79%) Data Centre
11 4 (0.79%) Derivative
11 4 (0.79%) Equities
11 4 (0.79%) CMDB
12 3 (0.60%) Life Science
12 3 (0.60%) Biology
12 3 (0.60%) Video Conferencing
Operating Systems
1 288 (57.14%) Windows
2 93 (18.45%) Windows Server 2008
3 83 (16.47%) Linux
4 78 (15.48%) Windows 7
5 63 (12.50%) UNIX
5 63 (12.50%) Windows Server 2003
6 39 (7.74%) Windows Server 2012
7 38 (7.54%) Windows XP
8 22 (4.37%) Windows 8
9 14 (2.78%) Solaris
10 13 (2.58%) Windows Vista
11 9 (1.79%) Red Hat Enterprise Linux
12 7 (1.39%) Windows 2000 Server
12 7 (1.39%) Android
13 5 (0.99%) Mac OS X
13 5 (0.99%) Windows 2000
14 4 (0.79%) AIX
14 4 (0.79%) Windows Mobile
15 2 (0.40%) Apple iOS
15 2 (0.40%) CentOS
Processes & Methodologies
1 147 (29.17%) ITIL
2 35 (6.94%) Service Management
3 28 (5.56%) Project Management
4 27 (5.36%) Time Management
4 27 (5.36%) CRM
4 27 (5.36%) Service Delivery
5 26 (5.16%) Incident Management
6 22 (4.37%) Root Cause Analysis
7 21 (4.17%) Mentoring
7 21 (4.17%) Release Management
7 21 (4.17%) Configuration Management
8 19 (3.77%) Document Management
9 15 (2.98%) Change Control
10 14 (2.78%) Procure-to-pay
10 14 (2.78%) Software Testing
11 13 (2.58%) User Acceptance Testing
11 13 (2.58%) Validation
12 12 (2.38%) BCP
13 11 (2.18%) Software Engineering
13 11 (2.18%) Problem Management
Programming Languages
1 194 (38.49%) SQL
2 34 (6.75%) VB
3 33 (6.55%) VB.NET
4 24 (4.76%) C#
4 24 (4.76%) Java
5 19 (3.77%) JavaScript
6 17 (3.37%) VBA
7 16 (3.17%) C
8 15 (2.98%) T-SQL
9 14 (2.78%) PL/SQL
10 13 (2.58%) PowerShell
11 10 (1.98%) PHP
12 9 (1.79%) C++
13 6 (1.19%) Delphi
13 6 (1.19%) Python
13 6 (1.19%) Pascal
14 4 (0.79%) VB6
14 4 (0.79%) Perl
14 4 (0.79%) VBScript
15 3 (0.60%) Bash Shell
Qualifications
1 93 (18.45%) Degree
2 54 (10.71%) Microsoft Certification
3 33 (6.55%) CCNA
3 33 (6.55%) Cisco Certification
4 18 (3.57%) MCSE
4 18 (3.57%) ITIL Certification
4 18 (3.57%) MOS
5 17 (3.37%) MCP
6 16 (3.17%) MCSA
7 14 (2.78%) MCDST
8 11 (2.18%) MCITP
9 8 (1.59%) CCNP
10 6 (1.19%) HND
10 6 (1.19%) ITIL Foundation Certificate
11 4 (0.79%) HNC
11 4 (0.79%) VMware Certified Professional (VCP)
12 3 (0.60%) Six Sigma Green Belt
13 2 (0.40%) SC Cleared
13 2 (0.40%) DV Cleared
13 2 (0.40%) Security Cleared
Quality Assurance & Compliance
1 49 (9.72%) SLA
2 8 (1.59%) ISO/IEC 27001
3 7 (1.39%) COBIT
4 3 (0.60%) QA
5 1 (0.20%) Sarbanes-Oxley
5 1 (0.20%) ISO 9000
System Software
1 194 (38.49%) Active Directory
2 63 (12.50%) VMware Infrastructure
3 29 (5.75%) Hyper-V
4 22 (4.37%) XenApp
5 20 (3.97%) vSphere
6 16 (3.17%) XenServer
7 13 (2.58%) VMware ESXi
8 10 (1.98%) XenDesktop
9 7 (1.39%) ISA Server
9 7 (1.39%) Forefront TMG
10 6 (1.19%) vCloud
10 6 (1.19%) Terminal Services
11 4 (0.79%) Microsoft App-V
12 3 (0.60%) Citrix Presentation Server
13 2 (0.40%) VMware ESX
14 1 (0.20%) KVM
14 1 (0.20%) Samba
Systems Management
1 24 (4.76%) SCCM
2 10 (1.98%) SCOM
3 8 (1.59%) AirWatch
4 7 (1.39%) McAfee ePO
4 7 (1.39%) WSUS
5 5 (0.99%) OpenView
6 2 (0.40%) OpenView Configuration Management
6 2 (0.40%) NetBackup
6 2 (0.40%) ServiceCenter
7 1 (0.20%) SCSM
Vendors
1 219 (43.45%) Microsoft
2 103 (20.44%) VMware
3 96 (19.05%) Citrix
4 92 (18.25%) Oracle
5 75 (14.88%) Cisco
6 22 (4.37%) HP
7 17 (3.37%) NetApp
8 16 (3.17%) Avaya
9 14 (2.78%) Bloomberg
10 12 (2.38%) Red Hat
10 12 (2.38%) Google
11 11 (2.18%) IBM
12 10 (1.98%) Apple
12 10 (1.98%) Reuters
12 10 (1.98%) Northgate
12 10 (1.98%) Capita
13 9 (1.79%) McAfee
13 9 (1.79%) Business Objects
13 9 (1.79%) Dell
14 8 (1.59%) SAP
Northampton, Northamptonshire
Searchability
Salary: £25000 per annum
Posted: 16 hours ago
Bedfordshire
Global Technology Solutions Ltd
Salary: £35000 per annum + Benefits
Posted: 19 hours ago
City, London
Miller Maxwell Ltd
Salary: From £45,000 to £55,000 per annum + Bonus & Benefits
Posted: 20 hours ago
City, London
Miller Maxwell Ltd
Salary: From £35,000 to £45,000 per annum + Bonus & Benefits
Posted: 20 hours ago
Halesworth, Suffolk
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £28000.00 per annum
Posted: 20 hours ago
London
Information Technology Services
Salary: £35k - 40k per year + fantastic training opportunities
Posted: Yesterday
Poole, Dorset
Stafford-Sharp Associates
Salary: From £16,000 to £22,000 per annum
Posted: 2 days ago
Manchester, Lancashire
ReThink Recruitment
Salary: £25000.00 - £27500.00 per annum
Posted: 4 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £17000 - £18000 per annum + excellent benefits
Posted: 4 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £17000 - £20000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
Searchability
Salary: £25000 - £32000 per annum
Posted: 4 days ago
Birmingham, Warwickshire
Purple Sky Associates
Salary: benefits
Posted: 4 days ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 5 days ago
Suffolk
Proactive Appointments
Salary: Unspecified Up to £28,000
Posted: 5 days ago
Gloucestershire
People Source Consulting
Salary: £16000 - £20000 per annum + benefits
Posted: 5 days ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: Up to £37,000 (dependent on experiance)
Posted: 6 days ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: Up to £37,000 (dependent on experiance)
Posted: 6 days ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: Up to £37,000 (dependent on experiance)
Posted: 6 days ago
Newport, Gwent
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: 6 days ago
East London
mkodo
Salary: From £25,000 to £28,000 per annum
Posted: 20 days ago