The first table below looks at the demand for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 607 655 625
Rank change year-on-year
+48 -30
Permanent jobs requiring a Technical Support Analyst 285 216 277
As % of all permanent IT jobs located in the UK 0.24% 0.20% 0.24%
As % of the Job Titles category 0.26% 0.21% 0.25%
Number of salaries quoted 250 176 252
Average salary £30,250 £35,000 £30,000
Average salary % change year-on-year
-13.57% +16.66%
90% offered a salary of more than £21,300 £22,500 £21,500
10% offered a salary of more than £44,250 £50,000 £52,500
UK excluding London average salary £30,000 £30,000 £27,500
% change year-on-year
- +9.09%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
109888 102187 111746
As % of all permanent IT jobs located in the UK 94.37% 94.26% 95.14%
Number of salaries quoted 89595 84579 95723
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,250 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 1 August 2014 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 273 £30,250 -13.57% 27
London -22 93 £37,500 -10.71% 11
South East +17 63 £27,500 -14.72% 7
Yorkshire +11 52 £28,000 - 1
West Yorkshire -11 36 £26,500 +10.41% 1
City of London -16 26 £39,000 - 6
West Midlands +10 19 £29,500 -16.90% 2
Surrey +6 18 £22,500 -30.76% 2
Leeds -19 18 £30,000 +25.00%
North West -6 15 £32,500 +36.84%
East of England -16 13 £27,500 -11.29% 3
East Midlands -20 11 £24,500 -30.00% 2
Manchester +2 10 £32,500 +8.33%
Berkshire 0 9 £33,000 -5.71%
Buckinghamshire -4 9 £32,000 +45.45% 2
Hampshire -9 9 £25,000 -19.35% 2
Birmingham +18 8 £29,750 +65.27% 2
South Yorkshire -8 8 £24,000 -43.85%
North Yorkshire -9 8 £32,000 +14.28%
West Sussex -7 7 £30,000 -14.28% 1
Hertfordshire -19 7 £32,000 +11.30% 1
Northamptonshire - 7 £24,500 -
Milton Keynes -1 6 £30,000 +9.09% 1
Kent - 6 £27,000 -
Wetherby - 6 £18,420 - 1
Northampton - 6 £24,125 -
Liverpool +6 5 £32,500 +18.18%
Merseyside 0 5 £32,500 +30.00%
Bedfordshire - 5 £25,000 -
Bedford - 5 £25,000 -

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 1 August 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 312 (60.35%) Windows
2 231 (44.68%) Microsoft
3 187 (36.17%) Active Directory
4 154 (29.79%) MS Excel
5 147 (28.43%) SQL
6 131 (25.34%) MS Office
7 120 (23.21%) VMware
8 111 (21.47%) MS Exchange
9 108 (20.89%) Citrix
10 105 (20.31%) ITIL
10 105 (20.31%) Finance
11 104 (20.12%) Windows Server 2008
12 85 (16.44%) Windows Server 2003
13 81 (15.67%) SQL Server
14 79 (15.28%) Microsoft Certification
15 71 (13.73%) Firewall
16 68 (13.15%) Cisco
17 67 (12.96%) VMware Infrastructure
18 66 (12.77%) TCP/IP
19 63 (12.19%) Degree
20 53 (10.25%) Windows XP
21 52 (10.06%) SharePoint
21 52 (10.06%) LAN
21 52 (10.06%) Windows 7
22 50 (9.67%) UNIX
23 49 (9.48%) MCSE
23 49 (9.48%) SLA
24 44 (8.51%) Linux
25 42 (8.12%) Exchange Server 2010
26 41 (7.93%) DNS

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 1 August 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 111 (21.47%) MS Exchange
2 52 (10.06%) SharePoint
3 42 (8.12%) Exchange Server 2010
4 23 (4.45%) IIS
5 21 (4.06%) Exchange Server 2007
6 19 (3.68%) Blackberry Enterprise Server
7 16 (3.09%) Exchange Server 2003
8 14 (2.71%) Exchange Server 2013
9 13 (2.51%) Lync
10 12 (2.32%) SharePoint 2010
11 10 (1.93%) IBM Notes
12 8 (1.55%) Tomcat
13 6 (1.16%) Lotus Domino
13 6 (1.16%) SAP Web AS
13 6 (1.16%) NetWeaver
14 4 (0.77%) MQSeries
14 4 (0.77%) Oracle Workflow
14 4 (0.77%) Exchange Server 2000
15 3 (0.58%) WebSphere
15 3 (0.58%) WorkSite
Applications
1 154 (29.79%) MS Excel
2 131 (25.34%) MS Office
3 6 (1.16%) MS PowerPoint
4 4 (0.77%) AutoCAD
5 3 (0.58%) PrintSoft PReS
5 3 (0.58%) MS Visio
6 2 (0.39%) InfoPath
7 1 (0.19%) Spreadsheet
Business Applications
1 9 (1.74%) Oracle General Ledger
1 9 (1.74%) Oracle Financials
1 9 (1.74%) Oracle Payables
1 9 (1.74%) Oracle Cash Management
1 9 (1.74%) Oracle Assets
2 8 (1.55%) Oracle Receivables
3 7 (1.35%) Oracle EBS R12
3 7 (1.35%) Oracle Applications
3 7 (1.35%) Oracle EBS
4 6 (1.16%) Dynamics CRM
5 5 (0.97%) Oracle 11i
6 4 (0.77%) Teamcenter
6 4 (0.77%) Dynamics GP
7 3 (0.58%) PeopleSoft HRMS
7 3 (0.58%) Oracle Subledger Accounting
8 2 (0.39%) Remedy ITSM
9 1 (0.19%) SAP Oil and Gas
9 1 (0.19%) Dynamics AX
9 1 (0.19%) LatentZero
9 1 (0.19%) ION MarketView
Cloud Services
1 16 (3.09%) Office 365
2 14 (2.71%) SaaS
3 3 (0.58%) Microsoft Azure
4 1 (0.19%) Amazon AWS
4 1 (0.19%) Amazon EC2
4 1 (0.19%) Amazon S3
4 1 (0.19%) Cloud Computing
4 1 (0.19%) Route 53
4 1 (0.19%) ElastiCache
Communications & Networking
1 71 (13.73%) Firewall
2 66 (12.77%) TCP/IP
3 52 (10.06%) LAN
4 41 (7.93%) DNS
5 40 (7.74%) Internet
6 39 (7.54%) WAN
7 38 (7.35%) DHCP
8 35 (6.77%) VPN
9 30 (5.80%) SAN
10 21 (4.06%) VoIP
11 16 (3.09%) Cisco IOS
12 12 (2.32%) MPLS
12 12 (2.32%) Network Security
13 11 (2.13%) Wireless
13 11 (2.13%) SSL
14 7 (1.35%) NAS
14 7 (1.35%) Ethernet
15 4 (0.77%) SMTP
15 4 (0.77%) ADSL
16 3 (0.58%) IP Telephony
Database & Business Intelligence
1 81 (15.67%) SQL Server
2 22 (4.26%) SQL Server Reporting Services
3 15 (2.90%) SQL Server 2008
4 14 (2.71%) MySQL
5 11 (2.13%) Relational Database
6 10 (1.93%) Crystal Reports
7 8 (1.55%) Oracle BI Publisher
7 8 (1.55%) Oracle Reports
8 7 (1.35%) SQL Server 2005
8 7 (1.35%) SQL Server 2012
8 7 (1.35%) DB2
9 6 (1.16%) RDBMS
10 4 (0.77%) Oracle Discoverer
10 4 (0.77%) Ingres
10 4 (0.77%) DTS
10 4 (0.77%) Oracle Database
10 4 (0.77%) Oracle Database 11g
10 4 (0.77%) InterSystems Cache
11 2 (0.39%) MS Access
12 1 (0.19%) Amazon RDS
Development Applications
1 7 (1.35%) Oracle Forms
2 2 (0.39%) InstallShield
2 2 (0.39%) Team Foundation Server
3 1 (0.19%) Oracle APEX
3 1 (0.19%) Maven
3 1 (0.19%) Jenkins
General
1 105 (20.31%) Finance
2 28 (5.42%) Legal
3 23 (4.45%) Banking
4 11 (2.13%) French Language
4 11 (2.13%) Marketing
4 11 (2.13%) Law
4 11 (2.13%) Electronics
5 10 (1.93%) Retail
6 8 (1.55%) German Language
7 7 (1.35%) Financial Institution
7 7 (1.35%) Front Office
7 7 (1.35%) Advertising
8 6 (1.16%) Investment Banking
9 5 (0.97%) Telecoms
10 4 (0.77%) Back Office
10 4 (0.77%) International Banking
11 2 (0.39%) Manufacturing
11 2 (0.39%) Spanish Language
11 2 (0.39%) Billing
11 2 (0.39%) Dutch Language
Libraries, Frameworks & Software Standards
1 30 (5.80%) HTML
2 23 (4.45%) .NET
3 21 (4.06%) CSS
4 14 (2.71%) XML
5 13 (2.51%) ASP.NET
6 12 (2.32%) jQuery
7 8 (1.55%) SOAP
8 6 (1.16%) SAP Basis
9 5 (0.97%) .NET Framework
9 5 (0.97%) Web Services
10 4 (0.77%) JMS
11 3 (0.58%) LAMP
11 3 (0.58%) DOM
11 3 (0.58%) COM
11 3 (0.58%) DHTML
12 2 (0.39%) WSDL
13 1 (0.19%) Application Packaging
13 1 (0.19%) Java EE
13 1 (0.19%) Software Packaging
13 1 (0.19%) Tapestry
Miscellaneous
1 34 (6.58%) Computer Science
2 33 (6.38%) Blackberry
3 16 (3.09%) Mathematics
4 11 (2.13%) Hedge funds
5 8 (1.55%) FlexPod
6 7 (1.35%) Physics
7 6 (1.16%) Management Information System
7 6 (1.16%) Enterprise Software
8 5 (0.97%) AS400
9 4 (0.77%) Handset
9 4 (0.77%) iPad
9 4 (0.77%) PDA
9 4 (0.77%) CMDB
9 4 (0.77%) Data Protection Act
10 3 (0.58%) Fat Client
10 3 (0.58%) iSeries
10 3 (0.58%) iPhone
10 3 (0.58%) Mainframe
10 3 (0.58%) Thin Client
10 3 (0.58%) Client/Server
Operating Systems
1 312 (60.35%) Windows
2 104 (20.12%) Windows Server 2008
3 85 (16.44%) Windows Server 2003
4 53 (10.25%) Windows XP
5 52 (10.06%) Windows 7
6 50 (9.67%) UNIX
7 44 (8.51%) Linux
8 28 (5.42%) Windows Server 2012
9 18 (3.48%) Windows 8
10 17 (3.29%) Mac OS X
11 9 (1.74%) Android
12 7 (1.35%) Solaris
13 6 (1.16%) zOS
13 6 (1.16%) AIX
13 6 (1.16%) Windows Vista
14 5 (0.97%) Windows Mobile
14 5 (0.97%) Red Hat Enterprise Linux
14 5 (0.97%) Windows 2000 Server
14 5 (0.97%) Apple iOS
15 4 (0.77%) HPUX
Processes & Methodologies
1 105 (20.31%) ITIL
2 37 (7.16%) Incident Management
3 30 (5.80%) Root Cause Analysis
4 27 (5.22%) Problem Management
5 23 (4.45%) CRM
6 21 (4.06%) Service Management
7 20 (3.87%) Time Management
8 18 (3.48%) Disaster Recovery
8 18 (3.48%) Logistics
9 16 (3.09%) Project Management
9 16 (3.09%) Change Management
10 15 (2.90%) Web Development
10 15 (2.90%) Service Delivery
10 15 (2.90%) ERP
11 14 (2.71%) Configuration Management
12 13 (2.51%) Business Intelligence
13 12 (2.32%) Network Management
14 11 (2.13%) Document Management
14 11 (2.13%) Release Management
15 10 (1.93%) Asset Management
Programming Languages
1 147 (28.43%) SQL
2 24 (4.64%) Java
3 22 (4.26%) JavaScript
4 18 (3.48%) PHP
4 18 (3.48%) PowerShell
5 15 (2.90%) PL/SQL
6 14 (2.71%) Shell Script
7 10 (1.93%) C#
8 9 (1.74%) C++
9 8 (1.55%) T-SQL
10 6 (1.16%) VB
10 6 (1.16%) ABAP
10 6 (1.16%) C
10 6 (1.16%) Bash Shell
11 3 (0.58%) R
11 3 (0.58%) VBA
12 1 (0.19%) Korn
12 1 (0.19%) VB6
12 1 (0.19%) PowerHouse
12 1 (0.19%) Python
Qualifications
1 79 (15.28%) Microsoft Certification
2 63 (12.19%) Degree
3 49 (9.48%) MCSE
4 28 (5.42%) MCP
5 27 (5.22%) MCITP
6 25 (4.84%) MCSA
7 23 (4.45%) Cisco Certification
8 20 (3.87%) CCNA
9 17 (3.29%) Security Cleared
10 9 (1.74%) MOS
11 7 (1.35%) SC Cleared
12 6 (1.16%) ITIL Certification
13 5 (0.97%) MCTS
14 4 (0.77%) A+ Certification
14 4 (0.77%) Network+ Certification
14 4 (0.77%) VMware Certified Professional (VCP)
15 3 (0.58%) MCDST
15 3 (0.58%) Six Sigma Green Belt
15 3 (0.58%) ITIL Foundation Certificate
16 1 (0.19%) BC Cleared
Quality Assurance & Compliance
1 49 (9.48%) SLA
2 7 (1.35%) QA
2 7 (1.35%) Sarbanes-Oxley
3 4 (0.77%) ISO 9001
4 2 (0.39%) PCI DSS
4 2 (0.39%) ISO/IEC 27001
System Software
1 187 (36.17%) Active Directory
2 67 (12.96%) VMware Infrastructure
3 30 (5.80%) Hyper-V
4 18 (3.48%) XenApp
5 17 (3.29%) vSphere
6 13 (2.51%) VMware ESX
7 7 (1.35%) XenDesktop
8 6 (1.16%) Terminal Services
8 6 (1.16%) Microsoft App-V
8 6 (1.16%) Citrix Presentation Server
9 4 (0.77%) ISA Server
9 4 (0.77%) VMware ESXi
9 4 (0.77%) IMail Server
10 2 (0.39%) EMC RecoverPoint
11 1 (0.19%) VMware Workstation
11 1 (0.19%) Samba
11 1 (0.19%) NFS
Systems Management
1 18 (3.48%) SCCM
2 11 (2.13%) WSUS
3 7 (1.35%) SCOM
3 7 (1.35%) Backup Exec
4 5 (0.97%) Norton AntiVirus
4 5 (0.97%) NetBackup
5 2 (0.39%) Nagios
5 2 (0.39%) McAfee ePO
5 2 (0.39%) WMI
6 1 (0.19%) Legato
6 1 (0.19%) Control-M
6 1 (0.19%) DameWare
6 1 (0.19%) SCSM
Vendors
1 231 (44.68%) Microsoft
2 120 (23.21%) VMware
3 108 (20.89%) Citrix
4 68 (13.15%) Cisco
5 35 (6.77%) HP
5 35 (6.77%) Oracle
6 22 (4.26%) Dell
7 19 (3.68%) NetApp
7 19 (3.68%) Apple
8 15 (2.90%) Bloomberg
9 14 (2.71%) Pegasus
10 13 (2.51%) SAP
11 12 (2.32%) Lotus
12 11 (2.13%) Sage
13 10 (1.93%) McAfee
13 10 (1.93%) RedPrairie
14 9 (1.74%) Symantec
14 9 (1.74%) Red Hat
15 7 (1.35%) Reuters
15 7 (1.35%) Remedy
Newcastle Upon Tyne, Tyne And Wear
Michael Page Technology
Salary: benefits
Posted: Yesterday
Redhill, Surrey
Actis Recruitment.
Salary: From £30,000 to £45,000 per annum + generous bonus + benefits
Posted: Yesterday
Norfolk
IT Executive Ltd
Salary: £20000 - £25000 per annum + Bonus, Pension
Posted: 2 days ago
Cambridge, Cambridgeshire
Edgar Cowen
Salary: £25000 - £35000 per annum + Career Progression!
Posted: 2 days ago
City of London
Sovereign Business Resources
Salary: £35000 - £40000 per annum + benefits
Posted: 2 days ago
Basingstoke, Hampshire
NES Global Talent
Salary: £16000 to £21000 per annum
Posted: 2 days ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 2 days ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 2 days ago
Farnborough
Reed Technology - UK Posting Account
Salary: £25000 - £30000 per annum
Posted: 2 days ago
Crawley, West Sussex
Ace European Group
Salary: Competitive
Posted: 4 days ago
London
Information Technology Services
Salary: £40k - 43.5k per year
Posted: 4 days ago
Leatherhead, Surrey
Understanding Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: 4 days ago
Milton Keynes, Buckinghamshire
IT Executive Ltd
Salary: £28000 - £30000 per annum + Bens
Posted: 6 days ago
Croydon, Surrey
ARC IT Recruitment Ltd
Salary: Competitive salary + Bonus and benefits
Posted: 6 days ago
City of London
Huxley Associates
Salary: £30000 - £50000 per annum + competitive
Posted: 10 days ago
City of London
Huxley Associates
Salary: £40000 - £51000 per annum + competitive
Posted: 10 days ago
Birmingham, West Midlands (County)
Accenture
Salary: Up to £27,000 per annum plus excellent benefits package
Posted: 16 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 17 days ago
London
Nigel Frank International Limited - Newcastle
Salary: £35000 - £40000 per annum + Benefits Package
Posted: 18 days ago
Newstead Court, Nottingham, East Midlands
E.ON
Salary: £32,150 - £50,031
Posted: 23 days ago