The statistics below represent IT jobs advertised across the UK that had Technical Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 31 May 2016 with a comparison to same period over 2 years.

3 months to
31 May 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 684 656 711
Rank change year-on-year
-28 +55
Permanent jobs requiring a Technical Support Analyst 237 299 291
As % of all permanent IT jobs located in the UK 0.24% 0.28% 0.24%
As % of the Job Titles category 0.25% 0.29% 0.25%
Number of salaries quoted 222 271 273
Median salary £31,000 £30,000 £30,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £22,000 £22,500 £21,300
10% offered a salary of more than £57,500 £50,000 £50,000
UK excluding London median salary £27,500 £25,000 £27,000
% change year-on-year
+10.00% -7.40%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94677 102911 115314
As % of all permanent IT jobs located in the UK 96.29% 96.45% 96.50%
Number of salaries quoted 79602 84497 94476
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £68,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support Analyst
Jobs Demand Trend

The demand trend of job ads that featured Technical Support Analyst in the job title.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 31 May 2016 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 31 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 222 £31,000 -4.61% 21
London -41 74 £46,500 +22.36% 8
South East +18 65 £27,500 +12.24% 6
Yorkshire +16 29 £23,500 -6.00% 1
West Yorkshire +10 23 £23,500 -6.00%
Surrey -4 23 £27,500 +12.24% 2
Leeds +20 17 £21,000 -16.83%
North West +31 13 £36,500 +10.60%
East of England +7 12 £35,000 +34.61% 2
West Midlands -8 12 £35,000 +40.00% 1
South West +11 11 £31,000 -4.61% 2
Wiltshire +12 10 £31,000 - 1
Hertfordshire +16 9 £35,000 +25.00%
Manchester +14 9 £38,000 +46.15%
Hampshire +5 9 £38,750 +17.42%
Wales -3 9 £26,000 -5.45%
Swindon - 9 £31,000 - 1
City of London +24 8 £37,500 -25.00% 1
Kent +13 8 £26,000 -48.00%
Oxfordshire -6 8 £31,000 -31.11% 2
Abingdon - 7 £31,000 - 1
Tonbridge - 6 £26,000 -
Chertsey - 6 £27,500 -
Buckinghamshire +23 5 £21,500 -2.27%
East Midlands +11 5 £57,500 +100.00%
Cardiff +6 5 £26,000 -4.58%
Staffordshire -4 5 £35,000 +55.55%
South Wales -5 5 £26,000 -5.45%
West Sussex - 5 £35,000 - 1
Gatwick - 5 £35,000 - 1

Technical Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 31 May 2016, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Technical Support Analyst in the job title.

1 312 (57.67%) Windows
2 205 (37.89%) Microsoft
3 186 (34.38%) Active Directory
4 173 (31.98%) Windows Server
5 160 (29.57%) SQL
6 158 (29.21%) VMware
7 137 (25.32%) Windows Server 2012
8 118 (21.81%) Windows Server 2008
9 116 (21.44%) MS Office
10 114 (21.07%) Degree
11 107 (19.78%) Finance
12 102 (18.85%) MS Excel
12 102 (18.85%) Cisco
13 100 (18.48%) MS Exchange
13 100 (18.48%) ITIL
14 90 (16.64%) Windows 7
15 82 (15.16%) VMware Infrastructure
16 71 (13.12%) Windows 8
17 70 (12.94%) Firewall
17 70 (12.94%) SAN
18 65 (12.01%) SQL Server
19 62 (11.46%) Exchange Server 2013
20 59 (10.91%) Windows Server 2003
21 56 (10.35%) Citrix
22 54 (9.98%) TCP/IP
22 54 (9.98%) Analytical Skills
23 52 (9.61%) SLA
24 48 (8.87%) DNS
24 48 (8.87%) DHCP
25 45 (8.32%) IIS

Technical Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (18.48%) MS Exchange
2 62 (11.46%) Exchange Server 2013
3 45 (8.32%) IIS
4 36 (6.65%) Exchange Server 2010
5 27 (4.99%) Exchange Server 2000
6 26 (4.81%) SharePoint
7 18 (3.33%) Apache
8 16 (2.96%) WebSphere
9 13 (2.40%) Exchange Server 2007
10 11 (2.03%) Exchange Server 2003
10 11 (2.03%) Skype for Business
10 11 (2.03%) Tomcat
11 7 (1.29%) SharePoint 2013
12 5 (0.92%) WebLogic
13 4 (0.74%) Blackberry Enterprise Server
13 4 (0.74%) JBoss
14 3 (0.55%) BizTalk Server
14 3 (0.55%) IBM Notes
14 3 (0.55%) Oracle HTTP Server
15 1 (0.18%) NetWeaver
Applications
1 116 (21.44%) MS Office
2 102 (18.85%) MS Excel
3 3 (0.55%) MS Visio
4 1 (0.18%) Adobe Creative Suite
4 1 (0.18%) MS PowerPoint
Business Applications
1 4 (0.74%) Salesforce.com CRM
2 3 (0.55%) Dynamics AX
2 3 (0.55%) Oracle EBS
2 3 (0.55%) Oracle EBS R12
3 2 (0.37%) JDE EnterpriseOne
4 1 (0.18%) assyst
4 1 (0.18%) Dynamics CRM
4 1 (0.18%) Sage 200
4 1 (0.18%) SAP SRM
Cloud Services
1 19 (3.51%) Office 365
2 14 (2.59%) SaaS
3 4 (0.74%) Amazon AWS
4 3 (0.55%) Microsoft Azure
4 3 (0.55%) Mimecast
5 1 (0.18%) GitHub
Communications & Networking
1 70 (12.94%) Firewall
1 70 (12.94%) SAN
2 54 (9.98%) TCP/IP
3 48 (8.87%) DHCP
3 48 (8.87%) DNS
4 35 (6.47%) LAN
5 33 (6.10%) VPN
6 29 (5.36%) iSCSI
7 27 (4.99%) Fibre Channel
8 23 (4.25%) NAS
9 20 (3.70%) Cisco ASA
10 18 (3.33%) WAN
11 16 (2.96%) Internet
12 15 (2.77%) SNMP
13 14 (2.59%) Wireshark
14 13 (2.40%) VoIP
15 8 (1.48%) SMTP
16 7 (1.29%) Cisco IOS
16 7 (1.29%) IPv4
17 6 (1.11%) VLAN
Database & Business Intelligence
1 65 (12.01%) SQL Server
2 11 (2.03%) SQL Server Reporting Services
3 10 (1.85%) MySQL
4 9 (1.66%) Oracle Database
4 9 (1.66%) SQL Server 2005
5 7 (1.29%) Relational Database
6 5 (0.92%) SQL Server 2012
7 4 (0.74%) DB2
8 3 (0.55%) BusinessObjects
8 3 (0.55%) Oracle Reports
8 3 (0.55%) RDBMS
8 3 (0.55%) SQL Server 2008
8 3 (0.55%) SQL Server Analysis Services
8 3 (0.55%) SQL Server Integration Services
9 2 (0.37%) Data Warehouse
9 2 (0.37%) Hadoop
9 2 (0.37%) KDB
9 2 (0.37%) MS Access
9 2 (0.37%) PowerPivot
9 2 (0.37%) SQL Server 2014
Development Applications
1 6 (1.11%) JIRA
1 6 (1.11%) Oracle Forms
2 3 (0.55%) JDeveloper
2 3 (0.55%) Toad
3 2 (0.37%) Jenkins
3 2 (0.37%) MSI
3 2 (0.37%) Talend Open Studio
4 1 (0.18%) Ant
4 1 (0.18%) Maven
4 1 (0.18%) MorphX
4 1 (0.18%) SQL Server Management Studio (SSMS)
4 1 (0.18%) Subversion
4 1 (0.18%) TeamCity
4 1 (0.18%) Visual Studio
General
1 107 (19.78%) Finance
2 18 (3.33%) Front Office
3 17 (3.14%) Telecoms
4 16 (2.96%) Back Office
4 16 (2.96%) German Language
5 14 (2.59%) Retail
6 12 (2.22%) Financial Institution
7 11 (2.03%) Banking
8 9 (1.66%) Billing
9 8 (1.48%) French Language
9 8 (1.48%) Manufacturing
10 6 (1.11%) Legal
11 4 (0.74%) Spanish Language
12 3 (0.55%) Advertising
12 3 (0.55%) Marketing
12 3 (0.55%) Military
13 2 (0.37%) Arabic Language
13 2 (0.37%) Hindi Language
13 2 (0.37%) Law
13 2 (0.37%) Russian Language
Libraries, Frameworks & Software Standards
1 43 (7.95%) .NET
2 28 (5.18%) HTML
3 21 (3.88%) XML
4 16 (2.96%) FIX Protocol
5 10 (1.85%) CSS
6 7 (1.29%) Web Services
7 6 (1.11%) SOAP
8 4 (0.74%) J2EE
8 4 (0.74%) XSLT
9 3 (0.55%) JSP
9 3 (0.55%) Middleware
9 3 (0.55%) Rendezvous
9 3 (0.55%) TIBCO EMS
9 3 (0.55%) Windows SharePoint Services
10 2 (0.37%) Django
10 2 (0.37%) REST
10 2 (0.37%) Software Packaging
11 1 (0.18%) AngularJS
11 1 (0.18%) Backbone.js
11 1 (0.18%) Ember.js
Miscellaneous
1 54 (9.98%) Analytical Skills
2 21 (3.88%) Computer Science
2 21 (3.88%) Derivative
2 21 (3.88%) Mathematics
3 20 (3.70%) Hedge funds
4 16 (2.96%) Driving Licence
4 16 (2.96%) Equities
5 11 (2.03%) Blackberry
6 10 (1.85%) Management Information System
7 9 (1.66%) SWIFT
8 8 (1.48%) Clustering
8 8 (1.48%) Data Centre
8 8 (1.48%) iSeries
8 8 (1.48%) Smartphone
9 7 (1.29%) AS400
9 7 (1.29%) Replication
9 7 (1.29%) Statistics
9 7 (1.29%) Tandem
10 6 (1.11%) Chemistry
10 6 (1.11%) Physics
Operating Systems
1 312 (57.67%) Windows
2 173 (31.98%) Windows Server
3 137 (25.32%) Windows Server 2012
4 118 (21.81%) Windows Server 2008
5 90 (16.64%) Windows 7
6 71 (13.12%) Windows 8
7 59 (10.91%) Windows Server 2003
8 45 (8.32%) Linux
9 44 (8.13%) Unix
10 27 (4.99%) Windows 10
10 27 (4.99%) Windows 2000 Server
11 22 (4.07%) Windows XP
12 14 (2.59%) Android
13 12 (2.22%) Apple iOS
14 8 (1.48%) Mac OS X
15 5 (0.92%) CentOS
16 3 (0.55%) Red Hat Enterprise Linux
17 2 (0.37%) Data ONTAP
17 2 (0.37%) Mac OS
18 1 (0.18%) Windows Vista
Processes & Methodologies
1 100 (18.48%) ITIL
2 34 (6.28%) Service Delivery
3 29 (5.36%) CRM
4 28 (5.18%) Mentoring
5 27 (4.99%) Time Management
6 26 (4.81%) Disaster Recovery
7 24 (4.44%) Network Management
8 22 (4.07%) Incident Management
9 21 (3.88%) Asset Management
10 17 (3.14%) Investment Management
11 15 (2.77%) Project Management
12 14 (2.59%) Service Management
13 13 (2.40%) ITIL V3
13 13 (2.40%) Problem Management
13 13 (2.40%) Software Testing
14 12 (2.22%) Configuration Management
14 12 (2.22%) ERP
15 11 (2.03%) Continuous Improvement
15 11 (2.03%) Migration
16 10 (1.85%) Network Monitoring
Programming Languages
1 160 (29.57%) SQL
2 30 (5.55%) PowerShell
3 26 (4.81%) Perl
4 25 (4.62%) C#
5 22 (4.07%) Java
6 19 (3.51%) JavaScript
7 16 (2.96%) PHP
7 16 (2.96%) Shell Script
7 16 (2.96%) VB
8 14 (2.59%) PL/SQL
9 13 (2.40%) VBA
10 11 (2.03%) Python
11 10 (1.85%) C
12 9 (1.66%) VB.NET
13 8 (1.48%) C++
14 6 (1.11%) VBScript
15 4 (0.74%) T-SQL
16 3 (0.55%) Delphi
16 3 (0.55%) Pascal
17 2 (0.37%) RPG
Qualifications
1 114 (21.07%) Degree
2 32 (5.91%) CCNA
2 32 (5.91%) Cisco Certification
3 27 (4.99%) Microsoft Certification
4 18 (3.33%) VMware Certified Professional (VCP)
5 16 (2.96%) MCSE
6 15 (2.77%) VCP5
7 13 (2.40%) ITIL Certification
8 11 (2.03%) MCSA
9 10 (1.85%) MCITP
9 10 (1.85%) MCP
9 10 (1.85%) Security Cleared
10 4 (0.74%) A+ Certification
10 4 (0.74%) HND
10 4 (0.74%) MCDST
11 3 (0.55%) AAT
11 3 (0.55%) CCNP
11 3 (0.55%) CCSP
11 3 (0.55%) NCDA
11 3 (0.55%) SC Cleared
Quality Assurance & Compliance
1 52 (9.61%) SLA
2 7 (1.29%) QA
3 4 (0.74%) Data Quality
4 2 (0.37%) ISO/IEC 27001
System Software
1 186 (34.38%) Active Directory
2 82 (15.16%) VMware Infrastructure
3 45 (8.32%) Hyper-V
4 15 (2.77%) vSphere
5 14 (2.59%) XenDesktop
6 13 (2.40%) XenApp
7 10 (1.85%) VMware ESX
8 6 (1.11%) VMware Workstation
9 5 (0.92%) IMail Server
9 5 (0.92%) Microsoft App-V
10 3 (0.55%) Oracle RAC
10 3 (0.55%) VMware ESXi
11 2 (0.37%) DFS Replication
11 2 (0.37%) Squid
12 1 (0.18%) NFS
12 1 (0.18%) Terminal Server
Systems Management
1 17 (3.14%) Backup Exec
2 13 (2.40%) SCCM
3 5 (0.92%) FortiGate
3 5 (0.92%) Norton AntiVirus
4 4 (0.74%) DameWare
5 3 (0.55%) ITRS Geneos
5 3 (0.55%) OpenAM
5 3 (0.55%) Puppet
6 2 (0.37%) Microsoft Data Protection Manager
7 1 (0.18%) Casper Suite
7 1 (0.18%) Cisco CUCM
7 1 (0.18%) McAfee ePO
7 1 (0.18%) Nagios
7 1 (0.18%) SCOM
Vendors
1 205 (37.89%) Microsoft
2 158 (29.21%) VMware
3 102 (18.85%) Cisco
4 56 (10.35%) Citrix
5 43 (7.95%) Oracle
6 39 (7.21%) Avaya
7 20 (3.70%) IBM
8 19 (3.51%) CheckPoint
9 17 (3.14%) Juniper
10 13 (2.40%) HP
11 12 (2.22%) Symantec
12 10 (1.85%) Calypso
12 10 (1.85%) Murex
12 10 (1.85%) NetApp
12 10 (1.85%) Veeam
13 8 (1.48%) Xerox
14 7 (1.29%) Genesys
14 7 (1.29%) JD Edwards
15 6 (1.11%) Sun
16 5 (0.92%) Salesforce.com
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: From £33,000 to £35,000 per annum Plus Bonus and Benefits
Posted: 3 days ago
London
Graham Matthews
Salary: From £30,000 to £40,000 per annum
Posted: 5 days ago
Guildford, Surrey
McGregor Boyall
Salary: £30000 - £36000 per annum + Benefits & Bonus Package
Posted: 4 days ago
City Of London
HFG
Salary: £25000 - £32000 per annum
Posted: 7 days ago
Reading, Berkshire
Searchability
Salary: £20000 - £23000 per annum
Posted: 4 days ago
Swindon
Analyst Programmer x 2
Posted: 4 days ago
Dunstable, Bedfordshire
Integrity IT Solutions
Salary: From £25 to £35,000 per annum + Benefits
Posted: 4 days ago
Guildford, Surrey
Evolution Recruitment Solutions
Salary: 23,000 - 27,000 + on - call allowance
Posted: 4 days ago
London
Vigeo Eiris
Salary: £29,239 pa
Posted: 7 days ago
London
Hays London City Cheapside
Salary: £45000.00 - £65000.00 per annum + bonus
Posted: 5 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £28,000 per annum + Overtime + Benefits + Career Progr
Posted: 3 days ago
South West London
Bluetownonline
Salary: £23000 per annum
Posted: 3 days ago
Harrogate
Volt
Salary: £18500 per annum + Total Package £22,000
Posted: 7 days ago
Bedford
Ampersand Consulting
Salary: £20000 - £24000 per annum + Benefits
Posted: 8 days ago
Abingdon, Oxfordshire
RM plc
Salary: £28000 - £34000 per annum + 5% bonus + benefits
Posted: 12 days ago
West London
Square One Resources
Salary: Up to £45,000 per annum (home-working after probation)
Posted: 4 days ago
London
Hays London City Cheapside
Salary: £60000.00 per annum
Posted: 18 days ago
Bristol, Bristol, United Kingdom
XIST4 Recruitment
Salary: £25-30,000 + Bens
Posted: 21 days ago