The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 17 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Oct 2014
Same period 2013 Same period 2012
Technical Support Analyst
Rank 629 677 620
Rank change year-on-year
+48 -57
Permanent jobs requiring a Technical Support Analyst 287 199 279
As % of all permanent IT jobs located in the UK 0.25% 0.18% 0.25%
As % of the Job Titles category 0.27% 0.19% 0.26%
Number of salaries quoted 241 180 236
Average salary £30,500 £30,000 £28,300
Average salary % change year-on-year
+1.66% +6.00%
90% offered a salary of more than £20,000 £21,900 £20,000
10% offered a salary of more than £47,500 £45,000 £42,500
UK excluding London average salary £25,000 £28,750 £27,500
% change year-on-year
-13.04% +4.54%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107949 102119 108248
As % of all permanent IT jobs located in the UK 94.54% 94.50% 95.29%
Number of salaries quoted 88051 84853 92123
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 17 October 2014 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 17 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +63 264 £32,000 +4.91% 35
London +98 145 £37,500 +2.73% 14
City of London +38 46 £43,750 +12.17% 5
South East +2 45 £31,250 -10.71% 8
Yorkshire -29 20 £22,500 -11.76% 1
South West -9 19 £23,875 -40.31% 2
West Yorkshire -18 18 £22,500 -10.00% 1
Leeds -24 13 £23,000 -9.80% 1
East of England -19 11 £30,000 -14.28%
Hertfordshire -13 10 £30,000 -14.28%
Cornwall - 10 £22,625 - 1
Berkshire +9 9 £32,500 -7.14% 3
Surrey -9 9 £30,000 +7.14% 1
Croydon - 9 - -
West Sussex -7 8 £36,000 +2.85% 1
North West -34 8 £26,500 +20.45% 5
Redruth - 8 £22,500 - 1
North East -14 6 £28,750 +15.00%
Welwyn Garden City - 6 £30,000 -
Reading +2 5 £32,500 -45.83% 1
Hampshire -8 5 £18,500 -41.26% 1
Tyne and Wear -16 5 £30,000 +20.00%
East Midlands -17 5 £27,500 +25.00% 2
West Midlands -23 5 £32,000 -5.88% 3
Newcastle upon Tyne - 5 £30,000 -
Kent +6 4 £24,000 -32.39%
Buckinghamshire - 4 £32,250 -
Uxbridge - 4 - -
Liverpool +19 3 £50,000 +94.17% 1
Oxfordshire +18 3 £50,000 +92.30% 1

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 October 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 364 (63.19%) Windows
2 277 (48.09%) Microsoft
3 198 (34.38%) Active Directory
4 166 (28.82%) MS Excel
5 152 (26.39%) ITIL
6 150 (26.04%) SQL
7 147 (25.52%) MS Office
8 143 (24.83%) Finance
8 143 (24.83%) Windows Server 2008
9 135 (23.44%) VMware
10 123 (21.35%) Citrix
11 118 (20.49%) MS Exchange
12 105 (18.23%) Windows Server 2003
13 103 (17.88%) SQL Server
14 89 (15.45%) Microsoft Certification
15 88 (15.28%) TCP/IP
16 84 (14.58%) Firewall
17 77 (13.37%) VMware Infrastructure
18 75 (13.02%) Windows 7
18 75 (13.02%) Degree
19 71 (12.33%) Cisco
19 71 (12.33%) UNIX
20 62 (10.76%) Windows XP
20 62 (10.76%) Internet
21 59 (10.24%) DNS
21 59 (10.24%) LAN
21 59 (10.24%) Linux
22 53 (9.20%) Computer Science
22 53 (9.20%) Exchange Server 2010
23 52 (9.03%) Analytical Skills

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 October 2014, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 118 (20.49%) MS Exchange
2 53 (9.20%) Exchange Server 2010
3 45 (7.81%) SharePoint
4 34 (5.90%) IIS
5 28 (4.86%) Exchange Server 2007
6 23 (3.99%) Exchange Server 2013
7 21 (3.65%) Blackberry Enterprise Server
8 15 (2.60%) Exchange Server 2003
9 12 (2.08%) Lync
9 12 (2.08%) Tomcat
10 9 (1.56%) SharePoint 2010
11 7 (1.22%) WorkSite
11 7 (1.22%) IBM Notes
12 6 (1.04%) ColdFusion
13 4 (0.69%) Lotus Domino
13 4 (0.69%) Apache
13 4 (0.69%) WebLogic
13 4 (0.69%) Exchange Server 2000
13 4 (0.69%) WebSphere
14 3 (0.52%) SAS
Applications
1 166 (28.82%) MS Excel
2 147 (25.52%) MS Office
3 6 (1.04%) MS PowerPoint
4 4 (0.69%) Acrobat
5 3 (0.52%) Spreadsheet
5 3 (0.52%) MS Visio
6 2 (0.35%) Photoshop
6 2 (0.35%) PrintSoft PReS
7 1 (0.17%) AutoCAD
Business Applications
1 8 (1.39%) Dynamics CRM
2 6 (1.04%) SAP SRM
3 5 (0.87%) Oracle Applications
4 4 (0.69%) PeopleSoft HRMS
4 4 (0.69%) Towers Watson Igloo
5 3 (0.52%) Dynamics AX
5 3 (0.52%) Oracle General Ledger
5 3 (0.52%) Oracle EBS R12
5 3 (0.52%) Oracle Financials
5 3 (0.52%) Oracle Payables
5 3 (0.52%) Oracle Cash Management
5 3 (0.52%) Oracle Assets
6 2 (0.35%) Oracle Subledger Accounting
6 2 (0.35%) Oracle Receivables
6 2 (0.35%) RiskWrite
6 2 (0.35%) Oracle ERP
6 2 (0.35%) Oracle EBS
7 1 (0.17%) Oracle HRMS
7 1 (0.17%) Oracle Payroll
7 1 (0.17%) Teamcenter
Cloud Services
1 14 (2.43%) SaaS
2 9 (1.56%) Office 365
3 4 (0.69%) Cloud Computing
4 1 (0.17%) Amazon EC2
4 1 (0.17%) Amazon S3
4 1 (0.17%) Amazon AWS
4 1 (0.17%) Route 53
4 1 (0.17%) ElastiCache
4 1 (0.17%) Amazon ElastiCache
Communications & Networking
1 88 (15.28%) TCP/IP
2 84 (14.58%) Firewall
3 62 (10.76%) Internet
4 59 (10.24%) DNS
4 59 (10.24%) LAN
5 52 (9.03%) DHCP
6 48 (8.33%) WAN
7 38 (6.60%) SAN
8 35 (6.08%) VPN
9 27 (4.69%) VoIP
10 13 (2.26%) MPLS
11 12 (2.08%) Network Security
11 12 (2.08%) ADSL
12 11 (1.91%) Cisco IOS
12 11 (1.91%) Wireless
13 8 (1.39%) SSL
14 7 (1.22%) SMTP
14 7 (1.22%) Ethernet
15 6 (1.04%) HTTP
15 6 (1.04%) NAS
Database & Business Intelligence
1 103 (17.88%) SQL Server
2 26 (4.51%) SQL Server 2008
3 23 (3.99%) MySQL
4 21 (3.65%) SQL Server 2005
5 17 (2.95%) SQL Server Reporting Services
6 16 (2.78%) Relational Database
7 15 (2.60%) SQL Server 2012
8 13 (2.26%) Crystal Reports
9 10 (1.74%) Oracle Reports
9 10 (1.74%) RDBMS
10 8 (1.39%) MS Access
11 6 (1.04%) Data Mining
12 4 (0.69%) SQLPlus
12 4 (0.69%) DTS
12 4 (0.69%) Ingres
13 3 (0.52%) DB2
13 3 (0.52%) Oracle Discoverer
13 3 (0.52%) Big Data
13 3 (0.52%) Oracle Database
13 3 (0.52%) Oracle BI Publisher
Development Applications
1 7 (1.22%) Oracle Forms
2 5 (0.87%) SQL Server Management Studio (SSMS)
3 4 (0.69%) Team Foundation Server
4 3 (0.52%) Jenkins
4 3 (0.52%) Maven
5 2 (0.35%) Subversion
6 1 (0.17%) JIRA
6 1 (0.17%) Oracle APEX
6 1 (0.17%) Toad
6 1 (0.17%) ProC
General
1 143 (24.83%) Finance
2 38 (6.60%) Legal
3 26 (4.51%) Banking
4 19 (3.30%) Law
5 15 (2.60%) Electronics
6 11 (1.91%) Investment Banking
7 9 (1.56%) Front Office
7 9 (1.56%) Back Office
7 9 (1.56%) Retail
7 9 (1.56%) Marketing
8 8 (1.39%) French Language
9 7 (1.22%) Telecoms
10 6 (1.04%) Advertising
10 6 (1.04%) German Language
11 3 (0.52%) Billing
11 3 (0.52%) Publishing
11 3 (0.52%) Manufacturing
12 2 (0.35%) Financial Institution
13 1 (0.17%) Pharmaceutical
13 1 (0.17%) General Ledger
Libraries, Frameworks & Software Standards
1 32 (5.56%) HTML
2 29 (5.03%) .NET
3 23 (3.99%) XML
4 17 (2.95%) CSS
5 14 (2.43%) FIX Protocol
6 13 (2.26%) SOAP
7 10 (1.74%) ASP.NET
8 9 (1.56%) COM
8 9 (1.56%) jQuery
9 8 (1.39%) J2EE
10 6 (1.04%) Web Services
10 6 (1.04%) DOM
10 6 (1.04%) DHTML
11 5 (0.87%) JSP
12 3 (0.52%) WAP
12 3 (0.52%) Software Packaging
12 3 (0.52%) LAMP
13 2 (0.35%) SAP Basis
13 2 (0.35%) Middleware
13 2 (0.35%) XSD
Miscellaneous
1 53 (9.20%) Computer Science
2 52 (9.03%) Analytical Skills
3 40 (6.94%) Blackberry
4 16 (2.78%) Management Information System
5 15 (2.60%) Mathematics
6 14 (2.43%) Replication
7 11 (1.91%) Hedge funds
8 10 (1.74%) iPhone
9 8 (1.39%) Physics
10 5 (0.87%) Fat Client
10 5 (0.87%) iPad
10 5 (0.87%) Enterprise Software
10 5 (0.87%) AS400
10 5 (0.87%) Handset
10 5 (0.87%) Thin Client
11 4 (0.69%) PDA
11 4 (0.69%) FlexPod
11 4 (0.69%) Data Protection Act
11 4 (0.69%) Life Science
11 4 (0.69%) Data Structures
Operating Systems
1 364 (63.19%) Windows
2 143 (24.83%) Windows Server 2008
3 105 (18.23%) Windows Server 2003
4 75 (13.02%) Windows 7
5 71 (12.33%) UNIX
6 62 (10.76%) Windows XP
7 59 (10.24%) Linux
8 50 (8.68%) Windows Server 2012
9 31 (5.38%) Windows Vista
10 29 (5.03%) Windows 8
11 18 (3.13%) Mac OS X
12 14 (2.43%) AIX
13 10 (1.74%) Red Hat Enterprise Linux
14 8 (1.39%) Windows 2000 Server
15 7 (1.22%) Windows 2000
16 5 (0.87%) Windows Mobile
16 5 (0.87%) HPUX
17 4 (0.69%) Solaris
17 4 (0.69%) Apple iOS
18 3 (0.52%) Android
Processes & Methodologies
1 152 (26.39%) ITIL
2 37 (6.42%) Incident Management
3 35 (6.08%) Problem Management
4 23 (3.99%) Time Management
5 22 (3.82%) CRM
5 22 (3.82%) Project Management
5 22 (3.82%) Disaster Recovery
6 21 (3.65%) Service Delivery
6 21 (3.65%) Root Cause Analysis
7 20 (3.47%) Service Management
8 18 (3.13%) Software Engineering
9 15 (2.60%) Web Development
9 15 (2.60%) Release Management
9 15 (2.60%) Change Management
10 14 (2.43%) Configuration Management
10 14 (2.43%) Document Management
10 14 (2.43%) Data Analysis
11 13 (2.26%) Product Management
11 13 (2.26%) Business Continuity
11 13 (2.26%) Continuous Improvement
Programming Languages
1 150 (26.04%) SQL
2 36 (6.25%) Java
3 24 (4.17%) JavaScript
4 18 (3.13%) PowerShell
5 15 (2.60%) T-SQL
5 15 (2.60%) PHP
6 14 (2.43%) Shell Script
7 12 (2.08%) C#
8 10 (1.74%) PL/SQL
9 7 (1.22%) Bash Shell
10 6 (1.04%) VB
11 4 (0.69%) VBA
11 4 (0.69%) C++
12 3 (0.52%) Perl
12 3 (0.52%) VBScript
12 3 (0.52%) R
13 2 (0.35%) C
13 2 (0.35%) ABAP
14 1 (0.17%) ActionScript
14 1 (0.17%) Python
Qualifications
1 89 (15.45%) Microsoft Certification
2 75 (13.02%) Degree
3 51 (8.85%) MCSE
4 40 (6.94%) MCSA
5 33 (5.73%) Cisco Certification
6 26 (4.51%) MCP
7 24 (4.17%) MCITP
8 20 (3.47%) CCNA
9 17 (2.95%) Security Cleared
10 15 (2.60%) A+ Certification
11 11 (1.91%) Network+ Certification
12 10 (1.74%) SC Cleared
13 8 (1.39%) ITIL Certification
14 6 (1.04%) MOS
14 6 (1.04%) Six Sigma Green Belt
15 4 (0.69%) Citrix Certification
16 3 (0.52%) VMware Certified Professional (VCP)
16 3 (0.52%) MCTS
16 3 (0.52%) DV Cleared
17 2 (0.35%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 52 (9.03%) SLA
2 20 (3.47%) QA
3 6 (1.04%) ISO 9001
4 3 (0.52%) Sarbanes-Oxley
5 2 (0.35%) ISO/IEC 27001
6 1 (0.17%) ISO 14001
6 1 (0.17%) PCI DSS
6 1 (0.17%) Solvency II
System Software
1 198 (34.38%) Active Directory
2 77 (13.37%) VMware Infrastructure
3 30 (5.21%) Hyper-V
4 23 (3.99%) XenApp
5 22 (3.82%) vSphere
6 11 (1.91%) XenDesktop
7 10 (1.74%) VMware ESX
8 6 (1.04%) Microsoft App-V
8 6 (1.04%) Terminal Services
9 4 (0.69%) VMware ESXi
9 4 (0.69%) Citrix Presentation Server
9 4 (0.69%) IMail Server
10 1 (0.17%) EMC RecoverPoint
10 1 (0.17%) Firmware
Systems Management
1 17 (2.95%) SCCM
2 12 (2.08%) WSUS
3 11 (1.91%) SCOM
4 9 (1.56%) NetBackup
5 8 (1.39%) Backup Exec
6 6 (1.04%) Norton AntiVirus
7 3 (0.52%) Nagios
8 1 (0.17%) DameWare
8 1 (0.17%) Legato
8 1 (0.17%) Tivoli
8 1 (0.17%) SCSM
8 1 (0.17%) XenMobile
Vendors
1 277 (48.09%) Microsoft
2 135 (23.44%) VMware
3 123 (21.35%) Citrix
4 71 (12.33%) Cisco
5 46 (7.99%) Oracle
6 39 (6.77%) HP
7 24 (4.17%) Apple
8 22 (3.82%) Bloomberg
9 21 (3.65%) Dell
10 19 (3.30%) Open Text
11 17 (2.95%) SAP
11 17 (2.95%) NetApp
12 15 (2.60%) Red Hat
13 14 (2.43%) Reuters
14 11 (1.91%) Pegasus
15 10 (1.74%) McAfee
16 9 (1.56%) Sage
17 8 (1.39%) Symantec
17 8 (1.39%) Lotus
17 8 (1.39%) Avaya
Farnborough, Hampshire
Zorba Consulting Limited
Salary: From £20,000 to £25,000 per annum +10% bonus + excellent benefits
Posted: 9 hours ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £38000 Per Annum
Posted: 2 days ago
Maidenhead, Berkshire
Fixed Recruitment
Salary: £25000 - £35000 per annum + Excellent Benefits
Posted: 2 days ago
City, London
Twenty Recruitment Group
Salary: From £55,000 to £70,000 per annum Bonus and Benefits
Posted: 2 days ago
Gatwick, West Sussex
ARC IT Recruitment Ltd
Salary: £36000 Per Annum
Posted: 2 days ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 2 days ago
Redruth, Cornwall
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 2 days ago
Didcot, Oxfordshire
Research Councils UK
Posted: 2 days ago
London
Spring Technology
Salary: £32000.00 - £40000.00 per annum
Posted: 3 days ago
Preston, Lancashire
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Superb Benefits
Posted: 3 days ago
Liverpool, Merseyside
Oscar Associates (UK) Ltd
Salary: £26000 - £30000 per annum + Superb Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £26000.00 - £30000.00 per annum
Posted: 3 days ago
Chester, Cheshire
ASG International
Salary: From £20,000 to £35,000 per annum
Posted: 3 days ago
Manchester, Lancashire
Actis Recruitment.
Salary: From £20,000 to £23,000 per annum up to £23,000 + excellent bens
Posted: 4 days ago
South West London
Reed Business Information Ltd
Salary: From £24,000 to £28,000 per annum + 29 days + Share Ops + Pension + mo
Posted: 5 days ago
Central London / West End
Amsys
Salary: Unspecified NEG
Posted: 5 days ago
Nottingham, Nottinghamshire
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum + Bonus, Benefits
Posted: 5 days ago
Rugby, Warwickshire
Oscar Associates (UK) Ltd
Salary: £17000 - £20000 per annum + Benefits
Posted: 6 days ago
London
ComputAppoint
Salary: £30000 - £35000 per annum + Excellent Benefits
Posted: 6 days ago
City, London
Pioneer Search
Salary: £30000.00 - £35000.00 per annum + Bonus + Benefits
Posted: 6 days ago