The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 609 635 694
Rank change year-on-year
+26 +59
Permanent jobs requiring a Technical Support Analyst 292 288 207
As % of all permanent IT jobs located in the UK 0.27% 0.25% 0.19%
As % of the Job Titles category 0.28% 0.26% 0.20%
Number of salaries quoted 263 255 166
Average salary £27,750 £30,500 £35,000
Average salary % change year-on-year
-9.01% -12.85%
90% offered a salary of more than £22,000 £21,000 £22,500
10% offered a salary of more than £45,000 £45,000 £50,000
UK excluding London average salary £25,000 £30,000 £29,000
% change year-on-year
-16.66% +3.44%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103461 110803 102664
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.34%
Number of salaries quoted 85580 90507 85036
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 29 July 2015 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 259 £29,500 -3.27% 20
London +18 85 £38,000 +1.33% 5
South East +31 76 £24,500 -10.90% 7
Surrey +31 40 £24,500 +8.88% 1
East of England +16 34 £28,000 +1.81% 1
Yorkshire -17 31 £25,000 -13.79% 3
North Yorkshire +14 24 £23,750 -25.78% 1
Wales +14 20 £25,025 +35.27% 4
Harrogate +5 19 £22,500 -29.68% 1
City of London +23 18 £46,000 +16.45% 2
South Wales +18 18 £26,263 +41.95% 4
Buckinghamshire -2 12 £25,250 -21.09% 1
North West +4 11 £23,125 -28.84% 1
West Midlands -19 11 £25,000 -15.25%
Gloucestershire -5 10 £30,000 -11.11%
South West -6 10 £30,000 -14.28%
Suffolk - 10 £25,500 - 1
Cwmbran - 9 £27,500 -
Torfaen - 9 £27,500 -
Bedfordshire +4 8 £35,000 +40.00%
Manchester +8 7 £20,000 -38.46% 1
Cardiff -4 7 £25,025 +35.27% 3
Hertfordshire -11 7 £30,000 -6.25%
Staffordshire +14 6 £23,250 -7.00%
Berkshire +3 6 £42,500 +28.78% 3
Brighton +21 5 £20,000 -42.85%
East Sussex +19 5 £20,000 -42.85%
Cambridgeshire +13 5 £24,500 -18.33%
Oxfordshire +12 5 £26,750 +4.90% 1
West Yorkshire -25 5 £25,000 -5.66% 2

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 July 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 294 (57.42%) Windows
2 210 (41.02%) Microsoft
3 203 (39.65%) SQL
4 191 (37.30%) Active Directory
5 141 (27.54%) SQL Server
6 138 (26.95%) ITIL
7 131 (25.59%) MS Office
8 119 (23.24%) MS Excel
9 114 (22.27%) VMware
10 98 (19.14%) Degree
11 96 (18.75%) Citrix
12 94 (18.36%) Windows Server 2008
13 92 (17.97%) Finance
14 90 (17.58%) Oracle
15 88 (17.19%) MS Exchange
16 87 (16.99%) Linux
17 82 (16.02%) .NET
18 70 (13.67%) Cisco
19 68 (13.28%) VMware Infrastructure
19 68 (13.28%) Windows 7
20 65 (12.70%) UNIX
21 62 (12.11%) Windows Server 2003
22 53 (10.35%) Microsoft Certification
22 53 (10.35%) Mathematics
23 52 (10.16%) Analytical Skills
24 51 (9.96%) SLA
25 48 (9.38%) XML
26 47 (9.18%) TCP/IP
27 41 (8.01%) VB
28 39 (7.62%) Computer Science

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 July 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 88 (17.19%) MS Exchange
2 38 (7.42%) SharePoint
3 30 (5.86%) Exchange Server 2010
4 28 (5.47%) Exchange Server 2007
5 26 (5.08%) IIS
6 19 (3.71%) Apache
7 17 (3.32%) Exchange Server 2013
8 14 (2.73%) WebSphere
8 14 (2.73%) WebLogic
9 13 (2.54%) Tomcat
10 11 (2.15%) JBoss
11 9 (1.76%) Exchange Server 2003
11 9 (1.76%) WorkSite
12 7 (1.37%) GlassFish
13 6 (1.17%) Joomla!
13 6 (1.17%) Node.js
13 6 (1.17%) Blackberry Enterprise Server
14 5 (0.98%) Tuxedo
14 5 (0.98%) Lync
15 4 (0.78%) SharePoint 2010
Applications
1 131 (25.59%) MS Office
2 119 (23.24%) MS Excel
3 4 (0.78%) InfoPath
4 1 (0.20%) Photoshop
4 1 (0.20%) MS Visio
4 1 (0.20%) PrintSoft PReS
4 1 (0.20%) MS PowerPoint
Business Applications
1 16 (3.13%) Dynamics CRM
2 10 (1.95%) Oracle Procure-to-Pay
2 10 (1.95%) Northgate Housing
3 4 (0.78%) ACBS
3 4 (0.78%) Dynamics AX
4 2 (0.39%) Exstream
5 1 (0.20%) JDE EnterpriseOne
5 1 (0.20%) Sage 1000
Cloud Services
1 29 (5.66%) Office 365
2 22 (4.30%) SaaS
3 13 (2.54%) Mimecast
4 7 (1.37%) Google Analytics
5 4 (0.78%) Google Apps
6 3 (0.59%) Microsoft Azure
7 2 (0.39%) IaaS
7 2 (0.39%) Yammer
8 1 (0.20%) Cloud Computing
Communications & Networking
1 47 (9.18%) TCP/IP
2 30 (5.86%) SAN
3 29 (5.66%) LAN
3 29 (5.66%) VoIP
3 29 (5.66%) WAN
4 21 (4.10%) Internet
5 20 (3.91%) Firewall
6 16 (3.13%) DHCP
6 16 (3.13%) DNS
7 15 (2.93%) Intranet
8 12 (2.34%) NetScaler
9 11 (2.15%) VPN
10 9 (1.76%) Ethernet
10 9 (1.76%) Wireless
10 9 (1.76%) Network Security
10 9 (1.76%) NAS
11 8 (1.56%) Cisco IOS
12 7 (1.37%) IP Telephony
13 6 (1.17%) LDAP
14 5 (0.98%) SSH
Database & Business Intelligence
1 141 (27.54%) SQL Server
2 29 (5.66%) SQL Server 2008
3 18 (3.52%) SQL Server 2012
4 17 (3.32%) MySQL
5 16 (3.13%) SQL Server 2005
6 14 (2.73%) MS Access
6 14 (2.73%) Oracle Database
7 12 (2.34%) PostgreSQL
8 9 (1.76%) Data Mining
9 8 (1.56%) SQL Server Integration Services
9 8 (1.56%) BusinessObjects
10 6 (1.17%) Big Data
10 6 (1.17%) SQL Server Reporting Services
11 5 (0.98%) Crystal Reports
11 5 (0.98%) Relational Database
12 4 (0.78%) DB2
12 4 (0.78%) Oracle Database 11g
12 4 (0.78%) Hadoop
13 2 (0.39%) RDBMS
13 2 (0.39%) Oracle Database 10g
Development Applications
1 10 (1.95%) Visual Studio
2 7 (1.37%) Oracle Forms
3 6 (1.17%) Jenkins
3 6 (1.17%) Subversion
3 6 (1.17%) Maven
4 5 (0.98%) SQL Server Management Studio (SSMS)
5 1 (0.20%) PowerBuilder
5 1 (0.20%) JIRA
5 1 (0.20%) FishEye
General
1 92 (17.97%) Finance
2 25 (4.88%) Law
3 24 (4.69%) Legal
4 18 (3.52%) Back Office
5 13 (2.54%) Banking
6 10 (1.95%) Retail
7 9 (1.76%) Front Office
8 8 (1.56%) Telecoms
9 7 (1.37%) Advertising
9 7 (1.37%) Marketing
9 7 (1.37%) Dutch Language
10 6 (1.17%) Investment Banking
11 5 (0.98%) Publishing
11 5 (0.98%) Financial Institution
11 5 (0.98%) Manufacturing
12 3 (0.59%) Italian Language
13 2 (0.39%) Aerospace
14 1 (0.20%) Games
14 1 (0.20%) German Language
14 1 (0.20%) Hindi Language
Libraries, Frameworks & Software Standards
1 82 (16.02%) .NET
2 48 (9.38%) XML
3 30 (5.86%) HTML
4 24 (4.69%) ASP.NET
5 15 (2.93%) CSS
6 11 (2.15%) Web Services
7 10 (1.95%) Application Packaging
8 9 (1.76%) J2EE
9 7 (1.37%) ActiveX
9 7 (1.37%) FIX Protocol
10 6 (1.17%) Ajax
10 6 (1.17%) AngularJS
10 6 (1.17%) JSP
11 5 (0.98%) SOAP
11 5 (0.98%) .NET Framework
11 5 (0.98%) Entity Framework
11 5 (0.98%) REST
12 3 (0.59%) Spring
12 3 (0.59%) Struts
12 3 (0.59%) Middleware
Miscellaneous
1 53 (10.35%) Mathematics
2 52 (10.16%) Analytical Skills
3 39 (7.62%) Computer Science
4 30 (5.86%) Physics
4 30 (5.86%) Chemistry
5 25 (4.88%) Blackberry
6 20 (3.91%) Management Information System
7 13 (2.54%) Client/Server
8 9 (1.76%) Foreign Exchange (FX)
8 9 (1.76%) Data Structures
8 9 (1.76%) Enterprise Software
9 7 (1.37%) Fixed Income
10 6 (1.17%) Equities
10 6 (1.17%) Derivative
11 5 (0.98%) Digital Media
12 4 (0.78%) Data Centre
12 4 (0.78%) CMDB
13 3 (0.59%) Statistics
13 3 (0.59%) Life Science
13 3 (0.59%) Biology
Operating Systems
1 294 (57.42%) Windows
2 94 (18.36%) Windows Server 2008
3 87 (16.99%) Linux
4 68 (13.28%) Windows 7
5 65 (12.70%) UNIX
6 62 (12.11%) Windows Server 2003
7 38 (7.42%) Windows Server 2012
8 32 (6.25%) Windows XP
9 21 (4.10%) Windows 8
10 16 (3.13%) Solaris
11 12 (2.34%) Windows Vista
12 10 (1.95%) Windows 2000 Server
13 9 (1.76%) Red Hat Enterprise Linux
14 7 (1.37%) Android
15 6 (1.17%) Mac OS X
16 5 (0.98%) Windows 2000
17 4 (0.78%) Windows Mobile
18 2 (0.39%) Apple iOS
18 2 (0.39%) AIX
19 1 (0.20%) HPUX
Processes & Methodologies
1 138 (26.95%) ITIL
2 32 (6.25%) Service Management
3 29 (5.66%) Project Management
4 27 (5.27%) Time Management
4 27 (5.27%) CRM
5 25 (4.88%) Incident Management
6 24 (4.69%) Service Delivery
7 19 (3.71%) Configuration Management
8 18 (3.52%) Release Management
8 18 (3.52%) Root Cause Analysis
9 17 (3.32%) Software Testing
9 17 (3.32%) Document Management
10 16 (3.13%) Mentoring
11 14 (2.73%) Procure-to-pay
11 14 (2.73%) Software Engineering
11 14 (2.73%) Validation
11 14 (2.73%) User Acceptance Testing
12 13 (2.54%) Software Deployment
13 12 (2.34%) Change Control
13 12 (2.34%) BCP
Programming Languages
1 203 (39.65%) SQL
2 41 (8.01%) VB
3 38 (7.42%) VB.NET
4 27 (5.27%) C#
4 27 (5.27%) Java
5 22 (4.30%) JavaScript
6 18 (3.52%) C
6 18 (3.52%) VBA
7 15 (2.93%) T-SQL
8 13 (2.54%) PowerShell
9 11 (2.15%) PL/SQL
10 10 (1.95%) PHP
10 10 (1.95%) C++
11 6 (1.17%) Delphi
11 6 (1.17%) Pascal
12 5 (0.98%) Python
13 4 (0.78%) Shell Script
13 4 (0.78%) VB6
13 4 (0.78%) Perl
13 4 (0.78%) VBScript
Qualifications
1 98 (19.14%) Degree
2 53 (10.35%) Microsoft Certification
3 37 (7.23%) CCNA
3 37 (7.23%) Cisco Certification
4 17 (3.32%) MCSE
4 17 (3.32%) MCSA
4 17 (3.32%) ITIL Certification
5 16 (3.13%) MOS
6 15 (2.93%) MCP
7 11 (2.15%) MCDST
8 10 (1.95%) MCITP
9 9 (1.76%) CCNP
10 6 (1.17%) HND
11 5 (0.98%) ITIL Foundation Certificate
12 4 (0.78%) VMware Certified Professional (VCP)
13 3 (0.59%) HNC
13 3 (0.59%) Six Sigma Green Belt
14 2 (0.39%) MCTS
14 2 (0.39%) SC Cleared
14 2 (0.39%) DV Cleared
Quality Assurance & Compliance
1 51 (9.96%) SLA
2 8 (1.56%) ISO/IEC 27001
3 7 (1.37%) COBIT
4 4 (0.78%) QA
5 1 (0.20%) Sarbanes-Oxley
5 1 (0.20%) ISO 9000
5 1 (0.20%) ISO 9001
System Software
1 191 (37.30%) Active Directory
2 68 (13.28%) VMware Infrastructure
3 31 (6.05%) Hyper-V
4 26 (5.08%) XenApp
5 20 (3.91%) vSphere
6 19 (3.71%) XenServer
7 13 (2.54%) VMware ESXi
8 10 (1.95%) XenDesktop
9 9 (1.76%) ISA Server
9 9 (1.76%) Forefront TMG
10 6 (1.17%) vCloud
10 6 (1.17%) Terminal Services
11 3 (0.59%) VMware ESX
11 3 (0.59%) Microsoft App-V
12 2 (0.39%) Citrix Presentation Server
13 1 (0.20%) KVM
13 1 (0.20%) Samba
Systems Management
1 22 (4.30%) SCCM
2 10 (1.95%) McAfee ePO
3 9 (1.76%) WSUS
4 8 (1.56%) AirWatch
4 8 (1.56%) SCOM
5 5 (0.98%) OpenView
6 2 (0.39%) OpenView Configuration Management
7 1 (0.20%) ServiceCenter
Vendors
1 210 (41.02%) Microsoft
2 114 (22.27%) VMware
3 96 (18.75%) Citrix
4 90 (17.58%) Oracle
5 70 (13.67%) Cisco
6 20 (3.91%) HP
7 17 (3.32%) Avaya
8 15 (2.93%) NetApp
9 13 (2.54%) Bloomberg
9 13 (2.54%) Google
10 12 (2.34%) McAfee
10 12 (2.34%) Red Hat
11 10 (1.95%) Apple
11 10 (1.95%) Northgate
11 10 (1.95%) Capita
12 9 (1.76%) IBM
13 8 (1.56%) Dell
13 8 (1.56%) SAP
13 8 (1.56%) Reuters
13 8 (1.56%) Veeam
Reading, Berkshire
Latcom Ltd
Salary: From £30,000 to £35,000 per annum + Gd benefits
Posted: 6 hours ago
Leicester, Leicestershire
Blues Point Ltd
Salary: Up to £25,000 per annum + pension, healthcare, bonus, shift allowance,
Posted: 7 hours ago
London
The Bridge Ltd
Salary: Up to £43,000 per annum Up to £43K Pro Rata
Posted: 8 hours ago
Nottingham, Nottinghamshire
Bluetownonline
Salary: £23721 - £25446 per annum
Posted: Yesterday
Newport, Gwent
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: Yesterday
Manchester, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: 2 days ago
Reading, Berkshire
83Zero
Salary: From £39,000 to £45,000 per annum + Excellent Benefits (Please see bel
Posted: 2 days ago
High Wycombe, Buckinghamshire
Understanding Recruitment
Salary: £18000 - £23000 per annum + benefits
Posted: 3 days ago
Cardiff, South Glamorgan
Computer Recruiter Ltd
Salary: £35000 - £40000 Per Annum + Benefits
Posted: 5 days ago
Cardiff, South Glamorgan
Computer Recruiter Ltd
Salary: £25000 - £30000 Per Annum + Shares + Excellent Benefits
Posted: 5 days ago
Cardiff, South Glamorgan
Computer Recruiter Ltd
Salary: £18000 - £21000 Per Annum + Shares + Excellent Benefits
Posted: 5 days ago
Oxfordshire
Spectrum IT Recruitment (South) Ltd
Posted: 5 days ago
Edinburgh, Midlothian
Harvey Nash plc
Salary: £17000 - £18000 per annum + excellent benefits
Posted: 5 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £22000 - £25000 per annum + Benefits
Posted: 6 days ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 6 days ago
Leeds
Searchability
Salary: £25000 - £32000 per annum
Posted: 6 days ago
Sutton, Surrey
Reed Business Information Ltd
Salary: From £26,000 to £30,000 per annum + 29 days + share ops scheme + pensi
Posted: 12 days ago
North East
HP
Posted: 14 days ago
Hungerford, Berkshire
CDK Global
Salary: Competitive
Posted: 16 days ago
London
Recruitment Genius
Salary: £21500 - £23500 per annum
Posted: 21 days ago