The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Technical Support Analyst
Rank 680 685 766
Rank change year-on-year
+5 +81
Permanent jobs requiring a Technical Support Analyst 275 260 183
As % of all permanent IT jobs located in the UK 0.27% 0.25% 0.18%
As % of the Job Titles category 0.28% 0.26% 0.18%
Number of salaries quoted 248 234 152
Average salary £30,000 £32,500 £29,500
Average salary % change year-on-year
-7.69% +10.16%
90% offered a salary of more than £22,500 £24,000 £21,000
10% offered a salary of more than £45,000 £47,500 £47,250
UK excluding London average salary £28,000 £30,000 £26,000
% change year-on-year
-6.66% +15.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97552 100837 99178
As % of all permanent IT jobs located in the UK 96.12% 96.44% 96.24%
Number of salaries quoted 81926 83590 79842
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 5 February 2016 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 255 £30,750 -5.38% 26
London -5 100 £37,500 - 10
South East +18 82 £32,750 -6.42% 9
Berkshire +24 33 £28,500 -24.00% 3
Reading +28 29 £28,500 -28.75% 1
Sidcup +13 26 £29,000 - 3
Yorkshire +19 24 £24,250 -1.02% 2
North West +18 21 £31,500 +13.51% 2
Hampshire +15 20 £45,000 -18.18% 1
East of England -4 16 £30,000 - 2
West Yorkshire +1 15 £24,000 -2.04% 1
Cheshire +25 13 £31,500 +14.54% 1
Wales +12 13 £19,500 -20.40% 2
Leeds -8 12 £22,750 -5.20% 1
South Wales +6 10 £20,000 -18.36% 2
Surrey +4 9 £24,500 -27.94% 1
North Yorkshire - 8 £25,000 - 1
Harrogate - 8 £25,000 - 1
Knutsford - 8 £31,500 -
City of London +24 7 £36,500 -23.15% 1
Essex +1 7 £17,500 -56.25% 1
West Sussex -1 7 £32,500 -7.14% 2
Hertfordshire -13 7 £34,000 +13.33% 1
Cardiff +1 6 £19,000 -22.44% 1
East Sussex +11 5 £25,000 -34.21%
Brighton +8 5 £25,000 -34.21%
Guildford +5 5 - -
South West -16 5 £26,500 -11.66% 1
West Midlands -23 5 £25,000 -28.57%
Horsham - 5 £32,500 - 1

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 287 (52.56%) Windows
2 219 (40.11%) Microsoft
3 188 (34.43%) Active Directory
4 176 (32.23%) Windows Server
5 132 (24.18%) SQL
6 131 (23.99%) ITIL
7 117 (21.43%) MS Excel
8 115 (21.06%) VMware
9 113 (20.70%) MS Office
10 107 (19.60%) Windows 7
11 101 (18.50%) MS Exchange
12 98 (17.95%) Windows Server 2008
13 97 (17.77%) Windows Server 2012
14 89 (16.30%) SLA
15 87 (15.93%) Degree
16 83 (15.20%) Finance
17 80 (14.65%) Firewall
18 78 (14.29%) VMware Infrastructure
19 76 (13.92%) Analytical Skills
20 74 (13.55%) TCP/IP
21 66 (12.09%) Cisco
22 61 (11.17%) Linux
23 60 (10.99%) DNS
23 60 (10.99%) Exchange Server 2013
24 59 (10.81%) Windows 8
25 57 (10.44%) SQL Server
26 50 (9.16%) Windows Server 2003
27 45 (8.24%) Service Delivery
28 44 (8.06%) DHCP
29 43 (7.88%) SAN

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 101 (18.50%) MS Exchange
2 60 (10.99%) Exchange Server 2013
3 41 (7.51%) Exchange Server 2010
4 39 (7.14%) IIS
5 21 (3.85%) SharePoint
5 21 (3.85%) Tomcat
6 18 (3.30%) Exchange Server 2000
7 16 (2.93%) Apache
7 16 (2.93%) WebSphere
8 15 (2.75%) Exchange Server 2003
9 14 (2.56%) Exchange Server 2007
10 12 (2.20%) WebLogic
11 9 (1.65%) Lync
12 7 (1.28%) Blackberry Enterprise Server
12 7 (1.28%) IBM Notes
12 7 (1.28%) MTS
13 3 (0.55%) Elasticsearch
13 3 (0.55%) Node.js
14 2 (0.37%) Office Communications Server
14 2 (0.37%) SharePoint 2013
Applications
1 117 (21.43%) MS Excel
2 113 (20.70%) MS Office
3 4 (0.73%) MS PowerPoint
4 3 (0.55%) Adobe Creative Suite
5 1 (0.18%) MS Project
5 1 (0.18%) MS Visio
5 1 (0.18%) Spreadsheet
Business Applications
1 1 (0.18%) Cognos Planning
1 1 (0.18%) Dynamics AX
1 1 (0.18%) Dynamics CRM
1 1 (0.18%) Exstream
1 1 (0.18%) JDE EnterpriseOne
1 1 (0.18%) ResourceLink
1 1 (0.18%) SAP SRM
1 1 (0.18%) Unit4 Business World
Cloud Services
1 23 (4.21%) SaaS
2 7 (1.28%) Office 365
3 3 (0.55%) Amazon AWS
3 3 (0.55%) IaaS
3 3 (0.55%) Joyent
3 3 (0.55%) Microsoft Azure
4 1 (0.18%) Mimecast
Communications & Networking
1 80 (14.65%) Firewall
2 74 (13.55%) TCP/IP
3 60 (10.99%) DNS
4 44 (8.06%) DHCP
5 43 (7.88%) SAN
6 37 (6.78%) VPN
7 35 (6.41%) Internet
8 32 (5.86%) VoIP
9 27 (4.95%) LAN
10 21 (3.85%) iSCSI
11 19 (3.48%) WAN
12 18 (3.30%) Fibre Channel
13 14 (2.56%) SMTP
14 13 (2.38%) NAS
15 8 (1.47%) ADSL
16 7 (1.28%) ISDN
16 7 (1.28%) MVNO
16 7 (1.28%) PSTN
17 6 (1.10%) NetScaler
17 6 (1.10%) Network Security
Database & Business Intelligence
1 57 (10.44%) SQL Server
2 12 (2.20%) SQL Server Reporting Services
3 10 (1.83%) SQL Server 2005
4 8 (1.47%) SQL Server 2012
5 7 (1.28%) Relational Database
6 5 (0.92%) SQL Server 2008
7 4 (0.73%) MySQL
8 3 (0.55%) BusinessObjects
8 3 (0.55%) Redis
9 2 (0.37%) Data Mart
10 1 (0.18%) Cognos Impromptu
10 1 (0.18%) Crystal Reports
10 1 (0.18%) Data Warehouse
10 1 (0.18%) DB2
10 1 (0.18%) Informix
10 1 (0.18%) Oracle Database 11g
10 1 (0.18%) Oracle9i Database
10 1 (0.18%) SAP BI
10 1 (0.18%) SAP Data Services
10 1 (0.18%) SQL Server Integration Services
Development Applications
1 9 (1.65%) PowerBuilder
2 8 (1.47%) Visual Studio
3 4 (0.73%) Firebug
3 4 (0.73%) Git (software)
3 4 (0.73%) Selenium
General
1 83 (15.20%) Finance
2 29 (5.31%) Banking
3 19 (3.48%) Telecoms
4 16 (2.93%) Financial Institution
5 15 (2.75%) German Language
6 12 (2.20%) Legal
7 11 (2.01%) Back Office
7 11 (2.01%) Manufacturing
8 7 (1.28%) Front Office
8 7 (1.28%) Retail
9 6 (1.10%) Advertising
10 4 (0.73%) Electronics
11 3 (0.55%) Automotive
11 3 (0.55%) Investment Banking
11 3 (0.55%) Marketing
12 2 (0.37%) Avionics
12 2 (0.37%) Publishing
13 1 (0.18%) Aerospace
13 1 (0.18%) Corporate Banking
13 1 (0.18%) Dutch Language
Libraries, Frameworks & Software Standards
1 40 (7.33%) .NET
2 31 (5.68%) XML
3 28 (5.13%) HTML
4 25 (4.58%) CSS
5 10 (1.83%) Web Services
6 6 (1.10%) ASP.NET
6 6 (1.10%) FIX Protocol
6 6 (1.10%) SOAP
7 4 (0.73%) DHTML
8 3 (0.55%) ActiveMQ
8 3 (0.55%) EDI
9 2 (0.37%) J2EE
9 2 (0.37%) Middleware
9 2 (0.37%) Murex MxML
9 2 (0.37%) Windows SharePoint Services
10 1 (0.18%) BAPI
10 1 (0.18%) Rendezvous
10 1 (0.18%) SAP Basis
10 1 (0.18%) SAP XI
10 1 (0.18%) Web Dynpro
Miscellaneous
1 76 (13.92%) Analytical Skills
2 32 (5.86%) Computer Science
3 20 (3.66%) Management Information System
4 15 (2.75%) Client/Server
4 15 (2.75%) SWIFT
5 12 (2.20%) Blackberry
6 9 (1.65%) Derivative
6 9 (1.65%) Driving Licence
7 8 (1.47%) Mathematics
8 7 (1.28%) Data Centre
8 7 (1.28%) Handset
8 7 (1.28%) Physics
8 7 (1.28%) Video Conferencing
9 6 (1.10%) Chemistry
9 6 (1.10%) Fintech
9 6 (1.10%) Hedge funds
10 5 (0.92%) Device Driver
10 5 (0.92%) Equities
10 5 (0.92%) iPhone
10 5 (0.92%) Replication
Operating Systems
1 287 (52.56%) Windows
2 176 (32.23%) Windows Server
3 107 (19.60%) Windows 7
4 98 (17.95%) Windows Server 2008
5 97 (17.77%) Windows Server 2012
6 61 (11.17%) Linux
7 59 (10.81%) Windows 8
8 50 (9.16%) Windows Server 2003
9 40 (7.33%) Unix
10 24 (4.40%) Windows XP
11 19 (3.48%) Windows 2000 Server
12 11 (2.01%) Android
13 9 (1.65%) Apple iOS
14 8 (1.47%) Solaris
15 7 (1.28%) Mac OS X
15 7 (1.28%) Windows 10
16 4 (0.73%) Data ONTAP
17 2 (0.37%) AIX
17 2 (0.37%) Windows 2000
17 2 (0.37%) Windows Phone
Processes & Methodologies
1 131 (23.99%) ITIL
2 45 (8.24%) Service Delivery
3 27 (4.95%) Time Management
4 23 (4.21%) Service Management
5 21 (3.85%) CRM
6 18 (3.30%) Disaster Recovery
7 17 (3.11%) Mentoring
8 15 (2.75%) Change Management
8 15 (2.75%) User Acceptance Testing
9 14 (2.56%) Problem Management
10 13 (2.38%) Business Continuity
10 13 (2.38%) Incident Management
11 12 (2.20%) Continuous Improvement
11 12 (2.20%) ERP
12 11 (2.01%) Configuration Management
13 10 (1.83%) Asset Management
13 10 (1.83%) SDLC
13 10 (1.83%) Software Testing
14 9 (1.65%) Functional Testing
14 9 (1.65%) Root Cause Analysis
Programming Languages
1 132 (24.18%) SQL
2 30 (5.49%) PowerShell
3 28 (5.13%) VB
4 27 (4.95%) C#
5 22 (4.03%) Java
6 17 (3.11%) JavaScript
7 15 (2.75%) Perl
8 14 (2.56%) C++
9 13 (2.38%) Shell Script
10 11 (2.01%) C
10 11 (2.01%) VB.NET
11 10 (1.83%) PL/SQL
12 6 (1.10%) PHP
13 4 (0.73%) F#
13 4 (0.73%) VB6
13 4 (0.73%) VBScript
14 3 (0.55%) Ruby
14 3 (0.55%) VBA
15 1 (0.18%) ABAP
15 1 (0.18%) Delphi
Qualifications
1 87 (15.93%) Degree
2 35 (6.41%) CCNA
2 35 (6.41%) Cisco Certification
3 28 (5.13%) Microsoft Certification
4 11 (2.01%) MCSE
5 8 (1.47%) Citrix Certification
5 8 (1.47%) ITIL Certification
5 8 (1.47%) MCDST
5 8 (1.47%) Security Cleared
6 7 (1.28%) CCA
6 7 (1.28%) CCEE
6 7 (1.28%) MCITP
7 6 (1.10%) MOS
8 5 (0.92%) MCP
8 5 (0.92%) NCDA
8 5 (0.92%) VMware Certified Professional (VCP)
9 4 (0.73%) HND
9 4 (0.73%) MCSA
9 4 (0.73%) NCIE
9 4 (0.73%) SC Cleared
Quality Assurance & Compliance
1 89 (16.30%) SLA
2 9 (1.65%) QA
3 2 (0.37%) PCI DSS
3 2 (0.37%) SEPA
4 1 (0.18%) Data Quality
System Software
1 188 (34.43%) Active Directory
2 78 (14.29%) VMware Infrastructure
3 28 (5.13%) Hyper-V
4 23 (4.21%) XenApp
5 21 (3.85%) vSphere
6 18 (3.30%) XenDesktop
7 13 (2.38%) IMail Server
8 12 (2.20%) XenServer
9 11 (2.01%) VMware ESX
10 10 (1.83%) VMware Workstation
11 7 (1.28%) Citrix Presentation Server
11 7 (1.28%) Terminal Services
12 6 (1.10%) VMware ESXi
13 5 (0.92%) Microsoft App-V
14 2 (0.37%) DFS Replication
15 1 (0.18%) Microsoft Virtual Server
15 1 (0.18%) NFS
Systems Management
1 16 (2.93%) SCCM
2 10 (1.83%) Backup Exec
3 8 (1.47%) Norton AntiVirus
4 7 (1.28%) Systems Management Server (SMS)
5 6 (1.10%) WSUS
6 5 (0.92%) FortiGate
7 4 (0.73%) OpenView
8 3 (0.55%) Casper Suite
8 3 (0.55%) MOM
8 3 (0.55%) Puppet
9 2 (0.37%) McAfee ePO
10 1 (0.18%) NetVault Backup
10 1 (0.18%) Symantec Endpoint Protection
Vendors
1 219 (40.11%) Microsoft
2 115 (21.06%) VMware
3 66 (12.09%) Cisco
4 42 (7.69%) Citrix
5 37 (6.78%) Avaya
6 28 (5.13%) Oracle
7 13 (2.38%) HP
8 9 (1.65%) NetApp
8 9 (1.65%) Symantec
8 9 (1.65%) Veeam
9 8 (1.47%) Murex
9 8 (1.47%) Polycom
10 7 (1.28%) Apple
10 7 (1.28%) IBM
10 7 (1.28%) Lotus
11 6 (1.10%) AppSense
11 6 (1.10%) Calypso
11 6 (1.10%) LANDesk
11 6 (1.10%) SonicWALL
12 5 (0.92%) CheckPoint
Slough, Berkshire
Connected IT
Salary: £25000 - £45000 per annum + Benefits
Posted: 19 hours ago
Slough, Berkshire
Spectrum IT Recruitment (South) Ltd
Salary: £22000 - £28000 per annum + Benefits
Posted: 21 hours ago
London
Hays Finance Technology
Salary: £45000.00 - £60000.00 per annum + bonus
Posted: Yesterday
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £26000 - £28000 per annum + Benefits
Posted: Yesterday
Witney, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £30,000 to £40,000 per annum + benefits
Posted: Yesterday
Hertfordshire
Harvey Nash plc
Salary: £30000 - £40000 per annum + Benefits
Posted: Yesterday
Chertsey, Surrey
Cegedim Health Services
Salary: From £26,000 to £34,000 per annum Plus Company Benefits
Posted: Yesterday
Oxfordshire
Red10
Salary: £45000 - £60000 per annum + Bonus and Benefits
Posted: 2 days ago
Crawley, West Sussex
Ashdown IT
Salary: £20000 - £28000 per annum + benefits
Posted: 2 days ago
Swindon, Wiltshire
Global Technology Solutions Ltd
Salary: £30000 - £38000 per annum + ben+training
Posted: 2 days ago
City, London
Miller Maxwell Ltd
Salary: From £20,000 to £25,000 per annum + Bonus + Benefits
Posted: 2 days ago
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £30,000 per annum plus additional benefits
Posted: 3 days ago
Sidcup, Kent
The Resourcing Hub
Salary: From £20,000 to £25,000 per annum + benefits
Posted: 3 days ago
Sidcup, Kent
The Resourcing Hub
Salary: From £25,000 to £33,000 per annum + benefits
Posted: 3 days ago
Sidcup, Kent
The Resourcing Hub
Salary: From £35,000 to £42,000 per annum + benefits
Posted: 3 days ago
Cwmbran, Gwent
HAYS INFORMATION TECHNOLOGY
Salary: Competitive salary and great benefits
Posted: 3 days ago
Basildon, Essex
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £33000.00 per annum
Posted: 4 days ago
Cardiff, South Glamorgan
CPS Group UK
Salary: £17000 - £21000 per annum + Bonus, Pension, Healthcare
Posted: 4 days ago
Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £38000.00 per annum
Posted: 4 days ago
London
Wapping High School
Posted: 4 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £20000 - £22000 per annum + Benefits + OT
Posted: 5 days ago
West London
Blue Glue
Posted: 5 days ago
Leyland, Lancashire
AWD online
Salary: circa £30,000 + Benefits
Posted: 10 days ago
London
Net Recruit.co.uk Ltd
Salary: Negotiable
Posted: 16 days ago
Farnborough, Hampshire
Hogg Robinson plc
Salary: Competitive
Posted: 19 days ago
London
Bluetown Online LTD
Salary: £30000 - £40000 per annum
Posted: 23 days ago