The table below looks at the statistics for the Technical Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Analyst in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Technical Support Analyst
Rank 676 700 648
Rank change year-on-year
+24 -52
Permanent jobs requiring a Technical Support Analyst 222 230 257
As % of all permanent IT jobs located in the UK 0.20% 0.19% 0.23%
As % of the Job Titles category 0.21% 0.20% 0.24%
Number of salaries quoted 193 219 215
Average salary £32,000 £28,000 £29,000
Average salary % change year-on-year
+14.28% -3.44%
90% offered a salary of more than £22,500 £20,300 £22,500
10% offered a salary of more than £50,000 £48,900 £45,000
UK excluding London average salary £26,000 £26,000 £26,000

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104266 112858 106109
As % of all permanent IT jobs located in the UK 94.63% 94.61% 94.74%
Number of salaries quoted 85211 91758 88345
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,896 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Analyst Jobs Demand Trend in the UK

Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst within the UK.

Technical Support Analyst Salary Trend in the UK

Technical Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Analyst over the 3 months to 1 May 2015 within the UK.

Technical Support Analyst Salary Histogram in the UK

Technical Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Analyst within the UK over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 201 £32,500 +14.03% 16
London +46 86 £39,500 -6.65% 2
South East +13 46 £27,250 -4.38% 4
City of London +36 25 £50,000 -2.43%
Yorkshire -1 21 £25,000 +4.16% 5
East of England -1 18 £27,750 +3.25% 1
Surrey +28 16 £26,500 +23.25% 1
Wales +11 15 £26,750 -0.92%
West Yorkshire +7 14 £25,000 +25.00% 2
West Midlands -27 13 £24,750 -1.00% 3
South Wales +1 12 £27,500 +1.85%
Berkshire -3 10 £40,000 +3.22%
South West -5 10 £24,250 -6.73% 1
Leeds -1 9 £28,750 +10.57%
Hertfordshire -7 9 £28,000 -6.66% 1
Reading +2 7 £40,000 -11.11%
Oxfordshire +16 6 £45,000 +66.66% 1
North Yorkshire +14 6 £27,500 -17.91% 3
North West 0 6 £33,000 +29.41%
Torfaen - 6 £27,500 -
East Sussex - 6 £23,500 - 1
Hemel Hempstead - 6 £32,500 - 1
Brighton - 6 £23,500 - 1
Cwmbran - 6 £27,500 -
Oxford +12 5 £45,000 +66.66% 1
Bedfordshire +11 5 £35,000 +40.00%
Bristol +5 5 £32,500 +10.16%
Harrogate +2 5 - - 1
Hampshire -6 5 £18,500 +5.71%
Halifax +23 4 £25,000 +42.85% 1

Technical Support Analyst
Top 30 Related IT Skills

For the 6 months to 1 May 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title.

1 289 (61.10%) Windows
2 202 (42.71%) Microsoft
3 179 (37.84%) Active Directory
4 154 (32.56%) ITIL
5 152 (32.14%) SQL
6 132 (27.91%) MS Office
7 113 (23.89%) MS Excel
8 111 (23.47%) SQL Server
9 102 (21.56%) Windows 7
10 95 (20.08%) Windows Server 2008
11 92 (19.45%) MS Exchange
12 91 (19.24%) Finance
13 84 (17.76%) VMware
14 81 (17.12%) Citrix
15 80 (16.91%) Cisco
16 79 (16.70%) Oracle
17 73 (15.43%) Linux
18 67 (14.16%) Windows Server 2003
19 62 (13.11%) Analytical Skills
19 62 (13.11%) Degree
20 57 (12.05%) UNIX
21 52 (10.99%) .NET
21 52 (10.99%) Microsoft Certification
22 49 (10.36%) TCP/IP
23 48 (10.15%) XML
24 44 (9.30%) SharePoint
24 44 (9.30%) Windows XP
25 43 (9.09%) Windows Server 2012
26 42 (8.88%) VMware Infrastructure
27 41 (8.67%) Service Management

Technical Support Analyst
Top Related IT Skills by Category

For the 6 months to 1 May 2015, IT jobs within the UK that cited Technical Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 92 (19.45%) MS Exchange
2 44 (9.30%) SharePoint
3 38 (8.03%) Exchange Server 2010
4 32 (6.77%) IIS
5 31 (6.55%) Exchange Server 2007
6 17 (3.59%) Exchange Server 2013
7 16 (3.38%) Lync
8 14 (2.96%) Exchange Server 2003
9 13 (2.75%) WorkSite
10 11 (2.33%) ColdFusion
11 10 (2.11%) Oracle Workflow
11 10 (2.11%) WebLogic
12 9 (1.90%) IBM Notes
12 9 (1.90%) Lotus Domino
12 9 (1.90%) Blackberry Enterprise Server
12 9 (1.90%) Oracle SOA Suite
13 8 (1.69%) Apache
14 7 (1.48%) JBoss
14 7 (1.48%) SharePoint 2010
15 6 (1.27%) WebSphere
Applications
1 132 (27.91%) MS Office
2 113 (23.89%) MS Excel
3 3 (0.63%) Spreadsheet
4 1 (0.21%) S-PLUS
4 1 (0.21%) MS PowerPoint
4 1 (0.21%) InfoPath
4 1 (0.21%) PrintSoft PReS
Business Applications
1 14 (2.96%) Oracle EBS R12
1 14 (2.96%) Oracle EBS
2 9 (1.90%) Towers Watson Igloo
2 9 (1.90%) Dynamics CRM
3 4 (0.85%) Dynamics AX
4 1 (0.21%) BPCS
4 1 (0.21%) Oracle ERP
4 1 (0.21%) Exstream
4 1 (0.21%) Sage 1000
Cloud Services
1 28 (5.92%) Office 365
2 14 (2.96%) SaaS
3 13 (2.75%) Mimecast
4 5 (1.06%) Microsoft Azure
5 3 (0.63%) Google Analytics
6 2 (0.42%) Yammer
6 2 (0.42%) IaaS
7 1 (0.21%) Google Apps
Communications & Networking
1 49 (10.36%) TCP/IP
2 36 (7.61%) Firewall
3 35 (7.40%) Internet
4 30 (6.34%) DNS
5 28 (5.92%) LAN
6 26 (5.50%) DHCP
7 24 (5.07%) WAN
7 24 (5.07%) SAN
8 15 (3.17%) VPN
9 14 (2.96%) VoIP
10 12 (2.54%) IP Telephony
11 11 (2.33%) Wireless
11 11 (2.33%) Cisco IOS
12 10 (2.11%) Ethernet
13 8 (1.69%) Network Security
13 8 (1.69%) Fibre Channel
14 5 (1.06%) Broadband
14 5 (1.06%) Wi-Fi
14 5 (1.06%) Intranet
14 5 (1.06%) iSCSI
Database & Business Intelligence
1 111 (23.47%) SQL Server
2 38 (8.03%) SQL Server 2005
3 33 (6.98%) MySQL
3 33 (6.98%) SQL Server 2008
4 19 (4.02%) SQL Server 2012
5 16 (3.38%) MS Access
6 15 (3.17%) Data Mining
7 12 (2.54%) Oracle Database
7 12 (2.54%) Oracle Reports
8 11 (2.33%) PostgreSQL
9 8 (1.69%) Crystal Reports
10 7 (1.48%) SQL Server Integration Services
11 6 (1.27%) Relational Database
12 5 (1.06%) SQL Server Reporting Services
13 4 (0.85%) Oracle Database 11g
13 4 (0.85%) Oracle Discoverer
14 3 (0.63%) SQLPlus
14 3 (0.63%) Hadoop
14 3 (0.63%) Big Data
15 2 (0.42%) MariaDB
Development Applications
1 16 (3.38%) Oracle Forms
2 9 (1.90%) Toad
3 7 (1.48%) Subversion
3 7 (1.48%) Maven
4 6 (1.27%) Jenkins
5 3 (0.63%) SQL Server Management Studio (SSMS)
6 2 (0.42%) Eclipse
7 1 (0.21%) JDeveloper
7 1 (0.21%) VSS/SourceSafe
7 1 (0.21%) Team Foundation Server
General
1 91 (19.24%) Finance
2 37 (7.82%) Legal
3 23 (4.86%) Law
4 21 (4.44%) German Language
5 16 (3.38%) Back Office
6 11 (2.33%) Front Office
7 9 (1.90%) Telecoms
7 9 (1.90%) French Language
8 8 (1.69%) Retail
9 7 (1.48%) Marketing
10 6 (1.27%) Banking
10 6 (1.27%) Advertising
11 5 (1.06%) Manufacturing
11 5 (1.06%) Italian Language
12 4 (0.85%) Spanish Language
12 4 (0.85%) Financial Institution
13 3 (0.63%) Investment Banking
14 1 (0.21%) Publishing
14 1 (0.21%) Electronics
Libraries, Frameworks & Software Standards
1 52 (10.99%) .NET
2 48 (10.15%) XML
3 32 (6.77%) HTML
4 27 (5.71%) ASP.NET
5 16 (3.38%) SOAP
6 11 (2.33%) DOM
6 11 (2.33%) CSS
6 11 (2.33%) DHTML
6 11 (2.33%) Application Packaging
7 10 (2.11%) Oracle Fusion
8 8 (1.69%) JSP
8 8 (1.69%) J2EE
9 7 (1.48%) ActiveX
10 6 (1.27%) Ajax
10 6 (1.27%) Web Services
11 4 (0.85%) Spring
12 3 (0.63%) WAP
12 3 (0.63%) Struts
12 3 (0.63%) Middleware
12 3 (0.63%) FIX Protocol
Miscellaneous
1 62 (13.11%) Analytical Skills
2 37 (7.82%) Blackberry
3 26 (5.50%) Computer Science
4 15 (3.17%) Data Structures
5 14 (2.96%) Client/Server
6 13 (2.75%) Mathematics
7 12 (2.54%) Management Information System
8 10 (2.11%) Social Media
9 7 (1.48%) Enterprise Software
10 6 (1.27%) Video Conferencing
11 5 (1.06%) Blog
12 4 (0.85%) CMDB
13 3 (0.63%) Clustering
13 3 (0.63%) Reference Data
13 3 (0.63%) Open Source
13 3 (0.63%) Digital Media
13 3 (0.63%) Physics
13 3 (0.63%) Chemistry
13 3 (0.63%) Biology
13 3 (0.63%) Life Science
Operating Systems
1 289 (61.10%) Windows
2 102 (21.56%) Windows 7
3 95 (20.08%) Windows Server 2008
4 73 (15.43%) Linux
5 67 (14.16%) Windows Server 2003
6 57 (12.05%) UNIX
7 44 (9.30%) Windows XP
8 43 (9.09%) Windows Server 2012
9 24 (5.07%) Windows 8
10 16 (3.38%) Red Hat Enterprise Linux
11 14 (2.96%) Windows Vista
12 11 (2.33%) Windows 2000 Server
13 8 (1.69%) Android
13 8 (1.69%) Solaris
14 7 (1.48%) Mac OS X
15 5 (1.06%) Mac OS X Server
16 4 (0.85%) Windows Mobile
16 4 (0.85%) AIX
17 3 (0.63%) CentOS
18 2 (0.42%) Apple iOS
Processes & Methodologies
1 154 (32.56%) ITIL
2 41 (8.67%) Service Management
3 30 (6.34%) Root Cause Analysis
4 29 (6.13%) Service Delivery
5 28 (5.92%) Configuration Management
5 28 (5.92%) Incident Management
6 27 (5.71%) Release Management
7 26 (5.50%) Time Management
8 24 (5.07%) Project Management
8 24 (5.07%) CRM
9 22 (4.65%) Mentoring
10 19 (4.02%) Document Management
11 16 (3.38%) Continuous Improvement
12 15 (3.17%) Change Control
13 14 (2.96%) Problem Management
14 13 (2.75%) Workflow
15 12 (2.54%) System Testing
15 12 (2.54%) ERP
16 11 (2.33%) SOA
16 11 (2.33%) Six Sigma
Programming Languages
1 152 (32.14%) SQL
2 40 (8.46%) Java
3 26 (5.50%) JavaScript
3 26 (5.50%) PL/SQL
4 20 (4.23%) C#
5 19 (4.02%) PHP
6 14 (2.96%) PowerShell
6 14 (2.96%) VB.NET
6 14 (2.96%) VBA
7 11 (2.33%) VB
7 11 (2.33%) T-SQL
8 6 (1.27%) Pascal
8 6 (1.27%) Perl
8 6 (1.27%) Delphi
9 5 (1.06%) C
9 5 (1.06%) C++
9 5 (1.06%) Python
9 5 (1.06%) Shell Script
10 3 (0.63%) VBScript
10 3 (0.63%) Bash Shell
Qualifications
1 62 (13.11%) Degree
2 52 (10.99%) Microsoft Certification
3 22 (4.65%) ITIL Certification
3 22 (4.65%) MOS
4 20 (4.23%) Cisco Certification
4 20 (4.23%) MCP
5 19 (4.02%) MCSA
6 18 (3.81%) MCDST
7 16 (3.38%) MCSE
8 15 (3.17%) CCNA
9 11 (2.33%) Six Sigma Green Belt
10 8 (1.69%) CCNP
11 7 (1.48%) MCITP
12 6 (1.27%) VMware Certified Professional (VCP)
12 6 (1.27%) ITIL Foundation Certificate
13 5 (1.06%) Citrix Certification
13 5 (1.06%) HND
14 4 (0.85%) HNC
15 2 (0.42%) SC Cleared
15 2 (0.42%) DV Cleared
Quality Assurance & Compliance
1 36 (7.61%) SLA
2 7 (1.48%) COBIT
2 7 (1.48%) ISO/IEC 27001
3 2 (0.42%) Data Quality
System Software
1 179 (37.84%) Active Directory
2 42 (8.88%) VMware Infrastructure
3 28 (5.92%) Hyper-V
4 18 (3.81%) vSphere
5 14 (2.96%) XenApp
6 12 (2.54%) XenDesktop
7 9 (1.90%) Microsoft App-V
8 5 (1.06%) Terminal Services
8 5 (1.06%) VMware ESXi
9 3 (0.63%) ISA Server
9 3 (0.63%) Forefront TMG
10 2 (0.42%) Terminal Server
11 1 (0.21%) Samba
11 1 (0.21%) VMware ESX
11 1 (0.21%) XenServer
11 1 (0.21%) KVM
11 1 (0.21%) vCloud
11 1 (0.21%) Citrix Presentation Server
Systems Management
1 27 (5.71%) SCCM
2 9 (1.90%) AirWatch
3 7 (1.48%) NetBackup
4 6 (1.27%) SCOM
5 5 (1.06%) EMC NetWorker
6 4 (0.85%) WSUS
6 4 (0.85%) McAfee ePO
7 3 (0.63%) XenMobile
8 2 (0.42%) SCSM
8 2 (0.42%) OpenView Configuration Management
8 2 (0.42%) MOM
8 2 (0.42%) Systems Management Server (SMS)
8 2 (0.42%) Norton AntiVirus
8 2 (0.42%) Backup Exec
9 1 (0.21%) MAILsweeper
9 1 (0.21%) SCVMM
9 1 (0.21%) ServiceCenter
9 1 (0.21%) Business Desktop Deployment
Vendors
1 202 (42.71%) Microsoft
2 84 (17.76%) VMware
3 81 (17.12%) Citrix
4 80 (16.91%) Cisco
5 79 (16.70%) Oracle
6 20 (4.23%) Red Hat
6 20 (4.23%) HP
7 18 (3.81%) Dell
7 18 (3.81%) Apple
8 16 (3.38%) Avaya
8 16 (3.38%) NetApp
9 14 (2.96%) LANDesk
10 13 (2.75%) Google
11 12 (2.54%) Business Objects
12 10 (2.11%) Symantec
12 10 (2.11%) IBM
13 9 (1.90%) Lotus
13 9 (1.90%) OpenText
13 9 (1.90%) Bloomberg
13 9 (1.90%) McAfee
Croydon, Surrey
Harrington Starr
Salary: £27000 per annum
Posted: 18 hours ago
Poole, Dorset
Stafford-Sharp Associates
Salary: From £16,000 to £22,000 per annum
Posted: Yesterday
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: Yesterday
Brighton, Sussex
Semantico Limited
Posted: 2 days ago
Princes Risborough, Buckinghamshire
IT Talent Solutions Ltd
Posted: 2 days ago
York, North Yorkshire
Searchability
Salary: £20000 - £30000 per annum + benefits
Posted: 2 days ago
Edinburgh, Midlothian
CGI
Salary: £30000 - £35000 per annum + benefits
Posted: 2 days ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £25,000 per annum Plus Benefits
Posted: 2 days ago
Hemel Hempstead, Hertfordshire
Redrock Consulting Ltd
Salary: £25000 - £35000 per annum
Posted: 3 days ago
Telford, Shropshire
RecruitmentRevolution.com Limited
Salary: From £25,000 to £28,000 per annum + Private Healthcare + Pension
Posted: 3 days ago
York, North Yorkshire
Searchability
Salary: £30000 - £45000 per annum + benefits
Posted: 3 days ago
Guildford, Surrey
Zorba Consulting Limited
Salary: £20k - 27k per year + benefits
Posted: 3 days ago
Tamworth, Staffordshire
Blues Point Ltd
Salary: Up to £20,000 per annum +benefits +bonus
Posted: 3 days ago
London
Cyber Team
Salary: From £36,000 to £40,000 per annum Plus Benefits
Posted: 5 days ago
Fife
Networkers International Plc
Posted: 5 days ago
Uttoxeter, Staffordshire
Blues Point Ltd
Salary: From £20,000 to £25,000 per annum + on-call
Posted: 5 days ago
Oxford
Nigel Frank International Limited - Newcastle
Salary: £20000 - £30000 per annum
Posted: 19 days ago