Help Desk Engineer Jobs

Help Desk Engineer
UK

The median Help Desk Engineer salary in the UK is £28,500 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
4 May 2024		 Same period 2023 Same period 2022
Rank 870 937 1184
Rank change year-on-year +67 +247 -312
Permanent jobs requiring a Help Desk Engineer 41 62 29
As % of all permanent jobs advertised in the UK 0.042% 0.060% 0.019%
As % of the Job Titles category 0.044% 0.065% 0.019%
Number of salaries quoted 37 61 25
10th Percentile £21,000 £23,500 £21,100
25th Percentile £21,250 £26,500 £22,000
Median annual salary (50th Percentile) £28,500 £30,000 £28,000
Median % change year-on-year -5.00% +7.14% +9.80%
75th Percentile £35,000 £32,500 £35,500
90th Percentile £48,250 £36,500 £37,500
UK excluding London median annual salary £28,000 £30,000 £23,000
% change year-on-year -6.67% +30.43% -9.80%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,212 94,769 150,357
% of permanent jobs with a recognized job title 94.62% 91.51% 96.09%
Number of salaries quoted 66,814 59,630 85,382
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,225
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Help Desk Engineer
Job Vacancy Trend

Job postings that featured Help Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Help Desk Engineer.

Salary trend for Help Desk Engineer in the UK

Help Desk Engineer
Salary Histogram

Salary distribution for jobs citing Help Desk Engineer over the 6 months to 4 May 2024.

Salary histogram for Help Desk Engineer in the UK

Help Desk Engineer
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England +69 41 £28,500 -5.00% 23
UK excluding London -14 40 £28,000 -6.67% 21
South East +4 18 £31,500 +5.00% 13
North of England +45 15 £25,500 -16.39% 2
Work from Home +74 10 £22,500 -25.00% 7
North East - 6 £29,500 -
West Midlands +17 5 £35,000 +32.08% 3
Midlands +15 5 £35,000 +32.08% 4
North West +15 5 £25,500 - 1
Yorkshire +90 4 £22,000 -27.87% 1
South West -21 2 £21,500 -14.00% 2
London +104 1 £35,000 +12.90% 1

Help Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 May 2024, Help Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Help Desk Engineer in the job title.

1 27 (65.85%) Windows
2 21 (51.22%) Microsoft 365
3 19 (46.34%) Social Skills
3 19 (46.34%) Customer Service
3 19 (46.34%) Microsoft
4 15 (36.59%) Windows 10
5 14 (34.15%) Active Directory
6 12 (29.27%) Azure
7 11 (26.83%) Entra ID
7 11 (26.83%) SharePoint
8 10 (24.39%) Microsoft Exchange
8 10 (24.39%) Microsoft Certification
8 10 (24.39%) Network+ Certification
8 10 (24.39%) VLAN
9 9 (21.95%) AWS
9 9 (21.95%) Problem-Solving
10 8 (19.51%) Apple iOS
10 8 (19.51%) Android
11 7 (17.07%) MCITP
11 7 (17.07%) Infrastructure Engineering
11 7 (17.07%) Wireless
11 7 (17.07%) Telecoms
11 7 (17.07%) CCNA
11 7 (17.07%) Cisco Certification
11 7 (17.07%) SLA
11 7 (17.07%) Cisco
11 7 (17.07%) ADSL
11 7 (17.07%) Broadband
11 7 (17.07%) LAN
11 7 (17.07%) WAN

Help Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (26.83%) SharePoint
2 10 (24.39%) Microsoft Exchange
Applications
1 6 (14.63%) Microsoft Office
Cloud Services
1 21 (51.22%) Microsoft 365
2 12 (29.27%) Azure
3 11 (26.83%) Entra ID
4 9 (21.95%) AWS
5 2 (4.88%) Dynamics 365
6 1 (2.44%) Rubrik
Communications & Networking
1 10 (24.39%) VLAN
2 7 (17.07%) ADSL
2 7 (17.07%) Broadband
2 7 (17.07%) LAN
2 7 (17.07%) WAN
2 7 (17.07%) Wireless
3 6 (14.63%) VoIP
4 4 (9.76%) Internet
5 3 (7.32%) Firewall
5 3 (7.32%) IPv4
5 3 (7.32%) VPN
6 2 (4.88%) TCP/IP
6 2 (4.88%) Unified Communications
7 1 (2.44%) Remote Desktop
7 1 (2.44%) SAN
Database & Business Intelligence
1 1 (2.44%) SQL Server
1 1 (2.44%) SQL Server Reporting Services
General
1 19 (46.34%) Social Skills
2 7 (17.07%) Telecoms
3 3 (7.32%) Analytical Skills
3 3 (7.32%) Law
4 2 (4.88%) Aerospace
4 2 (4.88%) Retail
5 1 (2.44%) Manufacturing
Miscellaneous
1 2 (4.88%) Video Conferencing
2 1 (2.44%) Driving Licence
2 1 (2.44%) Public Cloud
Operating Systems
1 27 (65.85%) Windows
2 15 (36.59%) Windows 10
3 8 (19.51%) Android
3 8 (19.51%) Apple iOS
4 3 (7.32%) Linux
4 3 (7.32%) Windows Server
5 2 (4.88%) Unix
6 1 (2.44%) Windows 7
Processes & Methodologies
1 19 (46.34%) Customer Service
2 9 (21.95%) Problem-Solving
3 7 (17.07%) Infrastructure Engineering
4 3 (7.32%) Cybersecurity
4 3 (7.32%) ITIL
4 3 (7.32%) Remote Monitoring and Management
5 2 (4.88%) Multi-Factor Authentication
5 2 (4.88%) Network Management
5 2 (4.88%) Service Delivery
6 1 (2.44%) Break/Fix
6 1 (2.44%) Computer Science
6 1 (2.44%) Conflict Resolution
6 1 (2.44%) Customer Requirements
6 1 (2.44%) Cyber Threat Intelligence
6 1 (2.44%) Data Loss Prevention
6 1 (2.44%) IT Strategy
6 1 (2.44%) Line Management
6 1 (2.44%) Logistics
6 1 (2.44%) Project Delivery
6 1 (2.44%) Threat Intelligence
Qualifications
1 10 (24.39%) Microsoft Certification
1 10 (24.39%) Network+ Certification
2 7 (17.07%) CCNA
2 7 (17.07%) Cisco Certification
2 7 (17.07%) MCITP
3 3 (7.32%) DV Cleared
3 3 (7.32%) MCP
3 3 (7.32%) MCSA
3 3 (7.32%) MCSE
3 3 (7.32%) Security Cleared
4 2 (4.88%) Azure Certification
4 2 (4.88%) HNC
4 2 (4.88%) SC Cleared
5 1 (2.44%) Degree
Quality Assurance & Compliance
1 7 (17.07%) SLA
System Software
1 14 (34.15%) Active Directory
2 4 (9.76%) Hyper-V
2 4 (9.76%) VMware Infrastructure
3 3 (7.32%) GPFS
3 3 (7.32%) VMware ESXi
3 3 (7.32%) vSphere
Vendors
1 19 (46.34%) Microsoft
2 7 (17.07%) Cisco
3 4 (9.76%) VMware
4 3 (7.32%) Acronis
4 3 (7.32%) CheckPoint
4 3 (7.32%) Datto
4 3 (7.32%) Draytek
4 3 (7.32%) Google
4 3 (7.32%) SonicWALL
4 3 (7.32%) Sophos
5 2 (4.88%) Apple
5 2 (4.88%) Forcepoint
5 2 (4.88%) Siemens
6 1 (2.44%) Citrix
23 Help Desk Engineer jobs Nationwide