Service Delivery Contract Job Trends in Birmingham

Service Delivery
West Midlands > Birmingham

The table below provides summary statistics and contractor rates for jobs advertised in Birmingham requiring Service Delivery skills. It covers contract job vacancies from the 6 months leading up to 21 October 2025, with comparisons to the same periods in the previous two years.

6 months to
21 Oct 2025
Same period 2024 Same period 2023
Rank 51 57 50
Rank change year-on-year +6 -7 +11
Contract jobs citing Service Delivery 21 14 20
As % of all contract jobs in Birmingham 3.20% 1.99% 2.48%
As % of the Processes & Methodologies category 3.49% 2.38% 2.99%
Number of daily rates quoted 17 10 15
10th Percentile £122 £162 £350
25th Percentile £128 £306 £356
Median daily rate (50th Percentile) £277 £575 £525
Median % change year-on-year -51.83% +9.52% -8.70%
75th Percentile £488 £688 £650
90th Percentile £700 £694 £663
West Midlands median daily rate £402 £538 £400
% change year-on-year -25.21% +34.38% -25.58%
Number of hourly rates quoted 0 1 1
10th Percentile - - -
25th Percentile - £21.25 £42.50
Median hourly rate - £22.50 £45.00
Median % change year-on-year - -50.00% -
75th Percentile - £23.75 £47.50
90th Percentile - - -
West Midlands median hourly rate £13.69 £22.50 £18.00
% change year-on-year -39.16% +25.00% -38.98%

All Process and Methodology Skills
Birmingham

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Birmingham.

Contract vacancies with a requirement for process or methodology skills 601 588 670
As % of all contract IT jobs advertised in Birmingham 91.62% 83.40% 83.02%
Number of daily rates quoted 389 382 439
10th Percentile £250 £200 £275
25th Percentile £375 £375 £400
Median daily rate (50th Percentile) £475 £500 £485
Median % change year-on-year -5.00% +3.20% -1.02%
75th Percentile £570 £638 £608
90th Percentile £641 £738 £725
West Midlands median daily rate £500 £511 £500
% change year-on-year -2.20% +2.25% -
Number of hourly rates quoted 55 10 24
10th Percentile £12.62 £19.65 £13.83
25th Percentile £13.25 £21.44 £15.50
Median hourly rate £18.87 £38.06 £30.00
Median % change year-on-year -50.42% +26.88% +62.16%
75th Percentile £24.29 £54.56 £67.50
90th Percentile £28.60 £57.53 -
West Midlands median hourly rate £23.70 £23.60 £27.50
% change year-on-year +0.40% -14.18% +55.19%

Service Delivery
Job Vacancy Trend in Birmingham

Historical trend showing the proportion of contract IT job postings citing Service Delivery relative to all contract IT jobs advertised in Birmingham.

Service Delivery job vacancy trend in Birmingham

Service Delivery
Daily Rate Trend in Birmingham

Contractor daily rate distribution trend for jobs in Birmingham citing Service Delivery.

Contractor daily rate distribution trend for jobs in Birmingham citing Service Delivery

Service Delivery
Daily Rate Histogram in Birmingham

Daily rate distribution for jobs citing Service Delivery in Birmingham over the 6 months to 21 October 2025.

Daily rate histogram for Service Delivery in Birmingham

Service Delivery
Hourly Rate Trend in Birmingham

Contractor hourly rate distribution trend for jobs in Birmingham citing Service Delivery.

Contractor hourly rate distribution trend for jobs in Birmingham citing Service Delivery

Service Delivery
Co-Occurring Skills & Capabilities in Birmingham by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (14.29%) Confluence
1 3 (14.29%) SharePoint
Applications
1 5 (23.81%) Microsoft Excel
1 5 (23.81%) Microsoft PowerPoint
Cloud Services
1 5 (23.81%) Microsoft 365
2 2 (9.52%) Power Platform
3 1 (4.76%) Azure
Communications & Networking
1 6 (28.57%) TCP/IP
2 5 (23.81%) DHCP
2 5 (23.81%) DNS
2 5 (23.81%) VPN
3 1 (4.76%) Firewall
3 1 (4.76%) Intrusion Detection
3 1 (4.76%) Network Security
Database & Business Intelligence
1 2 (9.52%) Power BI
2 1 (4.76%) MySQL
2 1 (4.76%) Oracle Database
Development Applications
1 3 (14.29%) JIRA
2 1 (4.76%) TestDirector
General
1 15 (71.43%) Social Skills
2 7 (33.33%) Finance
3 5 (23.81%) Analytical Skills
3 5 (23.81%) Public Sector
4 3 (14.29%) Telecoms
5 2 (9.52%) Electronics
5 2 (9.52%) Manufacturing
5 2 (9.52%) Marketing
6 1 (4.76%) Legal
Job Titles
1 8 (38.10%) Analyst
2 5 (23.81%) 1st/2nd Line Support
2 5 (23.81%) 1st/2nd Line Support Analyst
2 5 (23.81%) 2nd Line Support
2 5 (23.81%) 2nd Line Support Analyst
2 5 (23.81%) Delivery Manager
2 5 (23.81%) IT Analyst
2 5 (23.81%) IT Support
2 5 (23.81%) IT Support Analyst
2 5 (23.81%) Support Analyst
3 4 (19.05%) Service Manager
4 3 (14.29%) Business Analyst
4 3 (14.29%) IT Manager
4 3 (14.29%) IT Services Manager
4 3 (14.29%) Service Delivery Manager
4 3 (14.29%) Technical Analyst
4 3 (14.29%) Technical Business Analyst
5 2 (9.52%) Desktop Technician
5 2 (9.52%) Installation Technician
5 2 (9.52%) Supply Chain Manager
Miscellaneous
1 6 (28.57%) Self-Motivation
2 5 (23.81%) Team-Oriented Environment
3 2 (9.52%) Management Information System
4 1 (4.76%) Enterprise Cloud
4 1 (4.76%) Product Ownership
4 1 (4.76%) Security Operations Centre
4 1 (4.76%) Virtual Team
Operating Systems
1 5 (23.81%) Windows
1 5 (23.81%) Windows 10
2 1 (4.76%) Unix
Processes & Methodologies
1 10 (47.62%) Problem-Solving
2 9 (42.86%) Continuous Improvement
3 8 (38.10%) ITIL
4 6 (28.57%) Change Management
4 6 (28.57%) Customer Service
4 6 (28.57%) Stakeholder Management
5 5 (23.81%) Agile
5 5 (23.81%) CRM
5 5 (23.81%) Disk Encryption
5 5 (23.81%) Mobile Device Management
5 5 (23.81%) Problem Management
6 4 (19.05%) Business Intelligence
6 4 (19.05%) DevOps
6 4 (19.05%) Project Delivery
6 4 (19.05%) SDLC
7 3 (14.29%) Data Management
7 3 (14.29%) Project Management
7 3 (14.29%) Service Delivery Management
7 3 (14.29%) Site Reliability Engineering
7 3 (14.29%) Workshop Facilitation
Programming Languages
1 1 (4.76%) Python
1 1 (4.76%) Shell Script
Qualifications
1 5 (23.81%) MCDST
1 5 (23.81%) MCP
1 5 (23.81%) Microsoft Certification
2 2 (9.52%) CISSP
2 2 (9.52%) SC Cleared
2 2 (9.52%) Security Cleared
3 1 (4.76%) CEH
3 1 (4.76%) CISM
3 1 (4.76%) CSSLP
3 1 (4.76%) GCIH
3 1 (4.76%) ISACA
Quality Assurance & Compliance
1 2 (9.52%) ISO/IEC 27001
1 2 (9.52%) SLA
2 1 (4.76%) Cyber Essentials
2 1 (4.76%) NIST
2 1 (4.76%) QA
System Software
1 5 (23.81%) Active Directory
Systems Management
1 5 (23.81%) SCCM
2 1 (4.76%) Microsoft Intune
Vendors
1 7 (33.33%) Microsoft
2 5 (23.81%) iManage
2 5 (23.81%) Mitel
3 2 (9.52%) SAP
4 1 (4.76%) Cisco
4 1 (4.76%) Oracle
4 1 (4.76%) ServiceNow