Period
to

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 24 May 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
Central London > City of London
6 months to
24 May 2022
Same period 2021 Same period 2020
Rank 101 109 130
Rank change year-on-year +8 +21 +16
Contract jobs citing Service Delivery 86 41 29
As % of all contract jobs advertised in the City of London 2.06% 1.44% 0.91%
As % of the Processes & Methodologies category 2.25% 1.57% 1.03%
Number of daily rates quoted 73 30 21
10th Percentile £245 £357 £184
25th Percentile £258 £511 £300
Median daily rate (50th Percentile) £510 £563 £425
Median % change year-on-year -9.33% +32.35% -5.56%
75th Percentile £595 £713 £500
90th Percentile £686 £721 £650
Central London median daily rate £518 £550 £444
% change year-on-year -5.91% +23.94% -1.39%
Number of hourly rates quoted 3 0 2
10th Percentile £11.40 - £15.93
25th Percentile £13.31 - £17.31
Median hourly rate £17.00 - £19.75
75th Percentile £21.92 - £22.31
90th Percentile £24.57 - £23.78
Central London median hourly rate £21.67 £21.00 £19.75
% change year-on-year +3.19% +6.33% +0.39%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 3,821 2,604 2,803
As % of all contract IT jobs advertised in the City of London 91.35% 91.59% 88.42%
Number of daily rates quoted 2,889 1,889 2,083
10th Percentile £388 £340 £338
25th Percentile £475 £431 £413
Median daily rate (50th Percentile) £575 £525 £515
Median % change year-on-year +9.52% +1.94% -1.90%
75th Percentile £688 £628 £603
90th Percentile £775 £713 £675
Central London median daily rate £570 £525 £500
% change year-on-year +8.57% +5.00% -4.76%
Number of hourly rates quoted 44 28 50
10th Percentile £18.50 £8.00 £12.42
25th Percentile £21.00 £12.28 £14.41
Median hourly rate £40.00 £22.98 £24.06
Median % change year-on-year +74.10% -4.51% +21.82%
75th Percentile £52.63 £28.94 £39.13
90th Percentile £62.50 £38.98 £52.33
Central London median hourly rate £40.50 £20.00 £24.31
% change year-on-year +102.50% -17.73% +21.55%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Service Delivery in the City of London.

Daily rate trend for Service Delivery in the City of London

Service Delivery
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Delivery in the City of London over the 6 months to 24 May 2022.

Daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Service Delivery in the City of London.

Hourly rate trend for Service Delivery in the City of London

Service Delivery
Hourly Rate Histogram in the City of London

Hourly rate distribution of jobs citing Service Delivery in the City of London over the 6 months to 24 May 2022.

Hourly rate histogram for Service Delivery in the City of London

For the 6 months to 24 May 2022, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Delivery.

1 38 (44.19%) Microsoft
2 29 (33.72%) Finance
3 26 (30.23%) Windows
3 26 (30.23%) Microsoft 365
4 23 (26.74%) Incident Management
5 21 (24.42%) Windows 7
5 21 (24.42%) ITIL
5 21 (24.42%) Social Skills
6 20 (23.26%) Microsoft Office
7 19 (22.09%) Financial Institution
7 19 (22.09%) Agile
8 18 (20.93%) Service Management
9 17 (19.77%) French Language
10 10 (11.63%) ITSM
10 10 (11.63%) Active Directory
10 10 (11.63%) Banking
10 10 (11.63%) Azure
10 10 (11.63%) ServiceNow
11 9 (10.47%) DevOps
11 9 (10.47%) SLA
11 9 (10.47%) SharePoint
11 9 (10.47%) Change Management
12 8 (9.30%) Continuous Improvement
12 8 (9.30%) Project Delivery
12 8 (9.30%) Problem-Solving
13 7 (8.14%) OneDrive
13 7 (8.14%) Capacity Planning
13 7 (8.14%) Scrum
14 6 (6.98%) Legal
14 6 (6.98%) Stakeholder Management

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (10.47%) SharePoint
2 3 (3.49%) Exchange Server 2010
2 3 (3.49%) MS Exchange
2 3 (3.49%) Skype for Business
3 2 (2.33%) CMS
4 1 (1.16%) Apache
4 1 (1.16%) Confluence
4 1 (1.16%) nginx
4 1 (1.16%) Tomcat
Applications
1 20 (23.26%) Microsoft Office
2 1 (1.16%) Microsoft Excel
2 1 (1.16%) Microsoft PowerPoint
Business Applications
1 1 (1.16%) Oracle SCM
1 1 (1.16%) SAP S/4HANA
Cloud Services
1 26 (30.23%) Microsoft 365
2 10 (11.63%) Azure
3 7 (8.14%) OneDrive
4 6 (6.98%) AWS
5 5 (5.81%) SaaS
6 4 (4.65%) Azure Active Directory
7 3 (3.49%) AWS Direct Connect
7 3 (3.49%) Azure ExpressRoute
7 3 (3.49%) Dynamics 365
8 2 (2.33%) PaaS
8 2 (2.33%) Power Platform
9 1 (1.16%) AWS CloudFormation
9 1 (1.16%) GCP
9 1 (1.16%) Google Data Studio
9 1 (1.16%) Google Workspace
9 1 (1.16%) IaaS
9 1 (1.16%) Salesforce Service Cloud
9 1 (1.16%) SuccessFactors
Communications & Networking
1 3 (3.49%) DNS
1 3 (3.49%) Internet
1 3 (3.49%) Wi-Fi
2 2 (2.33%) IPv6
3 1 (1.16%) DHCP
3 1 (1.16%) Kerberos
3 1 (1.16%) Network Security
3 1 (1.16%) SAN
3 1 (1.16%) SMS
3 1 (1.16%) Softphone
3 1 (1.16%) TCP/IP
3 1 (1.16%) Wireless
Database & Business Intelligence
1 5 (5.81%) SQL Server
2 4 (4.65%) RDBMS
2 4 (4.65%) Relational Database
3 2 (2.33%) OLTP
3 2 (2.33%) Oracle Database
3 2 (2.33%) Oracle Database 11g
3 2 (2.33%) Oracle Database 12c
3 2 (2.33%) Power BI
3 2 (2.33%) SQL Server Integration Services
4 1 (1.16%) SAP HANA
Development Applications
1 4 (4.65%) JIRA
2 1 (1.16%) Git (software)
2 1 (1.16%) IBM UrbanCode
2 1 (1.16%) Selenium
2 1 (1.16%) TeamCity
General
1 29 (33.72%) Finance
2 21 (24.42%) Social Skills
3 19 (22.09%) Financial Institution
4 17 (19.77%) French Language
5 10 (11.63%) Banking
6 6 (6.98%) Analytical Skills
6 6 (6.98%) Legal
7 5 (5.81%) Front Office
8 3 (3.49%) Influencing Skills
8 3 (3.49%) Presentation Skills
8 3 (3.49%) Public Sector
9 2 (2.33%) Law
10 1 (1.16%) Billing
10 1 (1.16%) Digital Economy
10 1 (1.16%) Investment Banking
10 1 (1.16%) Local Government
10 1 (1.16%) Manufacturing
10 1 (1.16%) Marketing
10 1 (1.16%) Pharmaceutical
10 1 (1.16%) Social Housing
Job Titles
1 21 (24.42%) IT Support
2 17 (19.77%) IT Engineer
2 17 (19.77%) IT Support Engineer
2 17 (19.77%) Service Manager
2 17 (19.77%) Support Engineer
3 13 (15.12%) Delivery Manager
4 12 (13.95%) Service Delivery Manager
5 10 (11.63%) Developer
6 7 (8.14%) Microsoft 365 Manager
6 7 (8.14%) Senior IT Engineer
6 7 (8.14%) Senior IT Support
6 7 (8.14%) Senior Support Engineer
7 6 (6.98%) Analyst
7 6 (6.98%) Architect
7 6 (6.98%) IT Manager
7 6 (6.98%) Senior Developer
8 5 (5.81%) IT Services Manager
8 5 (5.81%) Support Analyst
9 4 (4.65%) DBA
9 4 (4.65%) Operations Manager
Libraries, Frameworks & Software Standards
1 4 (4.65%) HTML
1 4 (4.65%) Web Services
2 3 (3.49%) Play Framework
2 3 (3.49%) RESTful
2 3 (3.49%) XML
3 1 (1.16%) CSS
3 1 (1.16%) DOM
3 1 (1.16%) LDAP
Miscellaneous
1 4 (4.65%) Blackberry
1 4 (4.65%) Data Centre
1 4 (4.65%) iPad
1 4 (4.65%) iPhone
1 4 (4.65%) Management Information System
2 3 (3.49%) BYOD
2 3 (3.49%) CMDB
2 3 (3.49%) Self-Motivation
3 2 (2.33%) Cloud Native
3 2 (2.33%) Hedge funds
3 2 (2.33%) Replication
3 2 (2.33%) User Experience
4 1 (1.16%) Derivative
4 1 (1.16%) Enterprise Software
4 1 (1.16%) Foreign Exchange (FX)
4 1 (1.16%) Mobile App
4 1 (1.16%) NHS
4 1 (1.16%) Online Banking
4 1 (1.16%) Social Media
4 1 (1.16%) Video Conferencing
Operating Systems
1 26 (30.23%) Windows
2 21 (24.42%) Windows 7
3 6 (6.98%) Windows 10
3 6 (6.98%) Windows Server
4 5 (5.81%) Linux
5 3 (3.49%) Android
6 2 (2.33%) Mac OS
6 2 (2.33%) Red Hat Enterprise Linux
6 2 (2.33%) Unix
7 1 (1.16%) Debian
7 1 (1.16%) SUSE
7 1 (1.16%) Windows Server 2012
Processes & Methodologies
1 23 (26.74%) Incident Management
2 21 (24.42%) ITIL
3 19 (22.09%) Agile
4 18 (20.93%) Service Management
5 10 (11.63%) ITSM
6 9 (10.47%) Change Management
6 9 (10.47%) DevOps
7 8 (9.30%) Continuous Improvement
7 8 (9.30%) Problem-Solving
7 8 (9.30%) Project Delivery
8 7 (8.14%) Capacity Planning
8 7 (8.14%) Scrum
9 6 (6.98%) Process Improvement
9 6 (6.98%) Project Management
9 6 (6.98%) Stakeholder Management
10 5 (5.81%) Service Delivery Management
10 5 (5.81%) Technology Roadmap
11 4 (4.65%) Application Security
11 4 (4.65%) IT Strategy
11 4 (4.65%) Microservices
Programming Languages
1 6 (6.98%) SQL
2 4 (4.65%) JavaScript
3 2 (2.33%) C
3 2 (2.33%) Java
3 2 (2.33%) PL/SQL
3 2 (2.33%) PowerShell
3 2 (2.33%) Python
3 2 (2.33%) Scala
3 2 (2.33%) VBA
4 1 (1.16%) C#
Qualifications
1 2 (2.33%) Degree
1 2 (2.33%) Security Cleared
2 1 (1.16%) DV Cleared
2 1 (1.16%) ISEB
2 1 (1.16%) ITIL Foundation Certificate
2 1 (1.16%) PMP
2 1 (1.16%) SC Cleared
Quality Assurance & Compliance
1 9 (10.47%) SLA
2 5 (5.81%) ISO/IEC 27001
3 4 (4.65%) QA
4 3 (3.49%) GDPR
5 1 (1.16%) Accessibility
5 1 (1.16%) NIST
5 1 (1.16%) PMO
5 1 (1.16%) Sarbanes-Oxley
System Software
1 10 (11.63%) Active Directory
2 3 (3.49%) Microsoft App-V
3 2 (2.33%) Oracle RAC
3 2 (2.33%) VMware Infrastructure
4 1 (1.16%) Docker
4 1 (1.16%) Microsoft Virtual Server
4 1 (1.16%) Virtual Servers
4 1 (1.16%) VMware ESXi
4 1 (1.16%) vSphere
Systems Management
1 4 (4.65%) Microsoft Intune
2 3 (3.49%) SCCM
3 2 (2.33%) Data Guard
3 2 (2.33%) NetBackup
4 1 (1.16%) Ansible
4 1 (1.16%) Consul
4 1 (1.16%) Jamf Pro
4 1 (1.16%) Kubernetes
4 1 (1.16%) McAfee ePO
4 1 (1.16%) Norton AntiVirus
4 1 (1.16%) Packer
4 1 (1.16%) SCOM
4 1 (1.16%) Symantec Enterprise Vault
4 1 (1.16%) Terraform
4 1 (1.16%) Tivoli Storage Manager
4 1 (1.16%) vCenter Server
4 1 (1.16%) WSUS
Vendors
1 38 (44.19%) Microsoft
2 10 (11.63%) ServiceNow
3 6 (6.98%) Citrix
4 5 (5.81%) Bloomberg
4 5 (5.81%) Reuters
5 4 (4.65%) Altiris
5 4 (4.65%) Apple
5 4 (4.65%) Cisco
6 3 (3.49%) Google
6 3 (3.49%) HP
6 3 (3.49%) Ivanti
6 3 (3.49%) Oracle
6 3 (3.49%) Salesforce.com
6 3 (3.49%) VMware
7 2 (2.33%) Infoblox
7 2 (2.33%) SAP
8 1 (1.16%) Planview
8 1 (1.16%) RightFax
8 1 (1.16%) Splunk
8 1 (1.16%) Veeam