Period
to 16 November 2019

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 16 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
Central London > City of London
6 months to
16 Nov 2019
Same period 2018 Same period 2017
Rank 113 177 163
Rank change year-on-year +64 -14 -21
Contract jobs citing Service Delivery 112 77 98
As % of all contract IT jobs advertised in the City of London 1.92% 1.09% 1.37%
As % of the Processes & Methodologies category 2.14% 1.25% 1.53%
Number of daily rates quoted 90 53 61
City of London median daily rate £468 £450 £425
Median daily rate % change year-on-year +3.89% +5.88% -10.53%
10th Percentile £164 £353 £258
90th Percentile £628 £650 £600
Central London median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% -10.53%
Number of hourly rates quoted 0 7 2
City of London median hourly rate - £22.00 £18.25
Median hourly rate % change year-on-year - +20.55% +46.00%
Central London median hourly rate - £22.25 £20.00
% change year-on-year - +11.25% +60.00%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 5,228 6,151 6,408
As % of all contract IT jobs advertised in the City of London 89.58% 87.42% 89.90%
Number of daily rates quoted 4,097 4,894 5,087
City of London median daily rate £525 £505 £510
Median daily rate % change year-on-year +3.96% -0.98% +7.37%
10th Percentile £325 £325 £325
90th Percentile £688 £675 £688
Central London median daily rate £513 £500 £500
% change year-on-year +2.50% - +5.26%
Number of hourly rates quoted 57 96 60
City of London median hourly rate £19.50 £19.00 £19.35
Median hourly rate % change year-on-year +2.63% -1.81% -3.25%
10th Percentile £12.02 £13.16 £13.31
90th Percentile £52.85 £33.38 £30.83
Central London median hourly rate £20.83 £19.00 £20.00
% change year-on-year +9.63% -5.00% +5.26%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the City of London.

Contractor daily rate trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 16 November 2019.

Contractor daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the City of London.

Contractor hourly rate trend for Service Delivery in the City of London

Service Delivery
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the City of London region over the 6 months to 16 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 3 £550 -
Service Delivery
Central London

For the 6 months to 16 November 2019, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Delivery.

1 39 (34.82%) ITIL
2 37 (33.04%) Finance
3 32 (28.57%) Microsoft
4 22 (19.64%) Windows
4 22 (19.64%) ITSM
5 21 (18.75%) Service Management
5 21 (18.75%) Agile Software Development
6 19 (16.96%) Project Management
7 16 (14.29%) Active Directory
8 15 (13.39%) Banking
8 15 (13.39%) Office 365
9 13 (11.61%) Stakeholder Management
9 13 (11.61%) Problem Management
10 12 (10.71%) Migration
10 12 (10.71%) Change Management
10 12 (10.71%) Cisco
11 11 (9.82%) Microsoft Office
11 11 (9.82%) Telecoms
11 11 (9.82%) Data Centre
12 10 (8.93%) Project Delivery
12 10 (8.93%) DevOps
12 10 (8.93%) Management Information System
12 10 (8.93%) Incident Management
12 10 (8.93%) Cisco Certification
12 10 (8.93%) WAN
13 9 (8.04%) SLA
13 9 (8.04%) Degree
13 9 (8.04%) User Experience
13 9 (8.04%) Root Cause Analysis
13 9 (8.04%) Security Cleared

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.68%) Confluence
1 3 (2.68%) Skype for Business
2 2 (1.79%) Apache Airflow
2 2 (1.79%) Apache Spark
2 2 (1.79%) Luigi
2 2 (1.79%) SharePoint
3 1 (0.89%) DataSynapse
3 1 (0.89%) IIS
3 1 (0.89%) MS Exchange
3 1 (0.89%) MS Project Server
3 1 (0.89%) WebSphere
Applications
1 11 (9.82%) Microsoft Office
2 3 (2.68%) Microsoft Excel
3 2 (1.79%) Microsoft PowerPoint
3 2 (1.79%) Microsoft Project
Business Applications
1 2 (1.79%) Dynamics CRM
2 1 (0.89%) Academy Housing
2 1 (0.89%) BusinessWorks
2 1 (0.89%) OPENContractor
2 1 (0.89%) OPENHousing
2 1 (0.89%) Oracle EBS
2 1 (0.89%) Oracle Financials
2 1 (0.89%) Oracle Retail
2 1 (0.89%) PeopleSoft Financials
2 1 (0.89%) SAP S/4HANA
Cloud Services
1 15 (13.39%) Office 365
2 9 (8.04%) Azure
2 9 (8.04%) PaaS
3 8 (7.14%) IaaS
4 5 (4.46%) SaaS
5 2 (1.79%) AWS
5 2 (1.79%) Power Platform
6 1 (0.89%) Cloud Computing
6 1 (0.89%) G Suite
6 1 (0.89%) GitHub
6 1 (0.89%) SuccessFactors
Communications & Networking
1 10 (8.93%) WAN
2 8 (7.14%) LAN
3 7 (6.25%) Firewall
3 7 (6.25%) Skype
3 7 (6.25%) VPN
4 6 (5.36%) DNS
4 6 (5.36%) TCP/IP
5 5 (4.46%) BGP
5 5 (4.46%) DHCP
5 5 (4.46%) OSPF
6 4 (3.57%) MPLS
6 4 (3.57%) VoIP
7 3 (2.68%) BIG-IP
7 3 (2.68%) Cisco IOS
7 3 (2.68%) Ethernet
7 3 (2.68%) F5 BIG-IP LTM
7 3 (2.68%) Internet
7 3 (2.68%) Network Security
8 2 (1.79%) Cisco IPT
8 2 (1.79%) Multicast
Database & Business Intelligence
1 4 (3.57%) SQL Server
2 2 (1.79%) Apache Cassandra
2 2 (1.79%) Azkaban
2 2 (1.79%) Big Data
2 2 (1.79%) Hadoop
2 2 (1.79%) NoSQL
2 2 (1.79%) PostgreSQL
2 2 (1.79%) Power BI
2 2 (1.79%) Relational Database
2 2 (1.79%) SAP HANA
3 1 (0.89%) Oracle Database
3 1 (0.89%) Oracle Database 11g
3 1 (0.89%) Oracle Database 12c
3 1 (0.89%) SAP BW
Development Applications
1 4 (3.57%) InstallShield
1 4 (3.57%) JIRA
1 4 (3.57%) MSI
1 4 (3.57%) WinDbg
2 3 (2.68%) Git (software)
2 3 (2.68%) Jenkins
2 3 (2.68%) Maven
2 3 (2.68%) Visual Studio
3 1 (0.89%) Gradle
3 1 (0.89%) Sonatype Nexus
General
1 37 (33.04%) Finance
2 15 (13.39%) Banking
3 11 (9.82%) Telecoms
4 8 (7.14%) Public Sector
5 5 (4.46%) Law
6 4 (3.57%) Financial Institution
6 4 (3.57%) Legal
7 3 (2.68%) Electronics
7 3 (2.68%) Investment Banking
7 3 (2.68%) Manufacturing
7 3 (2.68%) Marketing
8 2 (1.79%) Billing
8 2 (1.79%) Publishing
8 2 (1.79%) Retail
9 1 (0.89%) Housing Association
9 1 (0.89%) Pharmaceutical
Job Titles
1 18 (16.07%) Analyst
2 15 (13.39%) Service Manager
3 14 (12.50%) Delivery Manager
4 11 (9.82%) Service Analyst
4 11 (9.82%) Support Analyst
5 10 (8.93%) Service Delivery Manager
6 8 (7.14%) Network Engineer
7 7 (6.25%) Project Manager
8 6 (5.36%) 1st Line Support
8 6 (5.36%) Architect
8 6 (5.36%) Data Centre Manager
8 6 (5.36%) Data Migration Manager
8 6 (5.36%) Migration Manager
8 6 (5.36%) Programme Manager
8 6 (5.36%) Solutions Architect
9 5 (4.46%) 1st/2nd Line Support
9 5 (4.46%) DevOps Manager
9 5 (4.46%) IT Analyst
9 5 (4.46%) IT Support
9 5 (4.46%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 3 (2.68%) HTML
1 3 (2.68%) Middleware
2 2 (1.79%) CSS
2 2 (1.79%) HTML5
2 2 (1.79%) Kafka
2 2 (1.79%) REST
2 2 (1.79%) Spark Streaming
3 1 (0.89%) .NET
3 1 (0.89%) .NET Framework
3 1 (0.89%) JSON
3 1 (0.89%) SAP Fiori
3 1 (0.89%) SAPUI5
3 1 (0.89%) SOAP
3 1 (0.89%) Spring Boot
3 1 (0.89%) Web Services
3 1 (0.89%) XML
3 1 (0.89%) XSD
Miscellaneous
1 11 (9.82%) Data Centre
2 10 (8.93%) Management Information System
3 9 (8.04%) User Experience
4 8 (7.14%) Analytical Skills
4 8 (7.14%) Public Cloud
5 4 (3.57%) Blackberry
5 4 (3.57%) Self-Motivation
6 3 (2.68%) CMDB
7 2 (1.79%) Data Structures
7 2 (1.79%) Hybrid Cloud
8 1 (0.89%) Distributed Denial-of-Service
8 1 (0.89%) Driving Licence
8 1 (0.89%) Foreign Exchange (FX)
8 1 (0.89%) Grid Computing
8 1 (0.89%) PKI
8 1 (0.89%) PMI
8 1 (0.89%) Video Conferencing
8 1 (0.89%) Virtual Team
Operating Systems
1 22 (19.64%) Windows
2 8 (7.14%) Windows 10
3 7 (6.25%) Linux
4 6 (5.36%) Mac OS
5 5 (4.46%) Unix
6 3 (2.68%) Windows Server
6 3 (2.68%) Windows Server 2012
7 2 (1.79%) VMS
8 1 (0.89%) Debian
8 1 (0.89%) Kali Linux
8 1 (0.89%) Red Hat Enterprise Linux
8 1 (0.89%) Solaris
8 1 (0.89%) Ubuntu
Processes & Methodologies
1 39 (34.82%) ITIL
2 22 (19.64%) ITSM
3 21 (18.75%) Agile Software Development
3 21 (18.75%) Service Management
4 19 (16.96%) Project Management
5 13 (11.61%) Problem Management
5 13 (11.61%) Stakeholder Management
6 12 (10.71%) Change Management
6 12 (10.71%) Migration
7 10 (8.93%) DevOps
7 10 (8.93%) Incident Management
7 10 (8.93%) Project Delivery
8 9 (8.04%) Root Cause Analysis
9 8 (7.14%) Problem-Solving
10 7 (6.25%) Infrastructure Engineering
11 6 (5.36%) Presales
11 6 (5.36%) PRINCE
11 6 (5.36%) Programme Management
11 6 (5.36%) Technical Architecture
11 6 (5.36%) Technical Leadership
Programming Languages
1 6 (5.36%) PowerShell
1 6 (5.36%) Python
2 4 (3.57%) Java
2 4 (3.57%) SQL
2 4 (3.57%) VBScript
3 3 (2.68%) JavaScript
4 2 (1.79%) AWK
4 2 (1.79%) C#
4 2 (1.79%) C++
4 2 (1.79%) Perl
4 2 (1.79%) Scala
4 2 (1.79%) sed
5 1 (0.89%) Bash Shell
5 1 (0.89%) C
5 1 (0.89%) Groovy
5 1 (0.89%) PL/SQL
Qualifications
1 10 (8.93%) Cisco Certification
2 9 (8.04%) Degree
2 9 (8.04%) Security Cleared
3 8 (7.14%) CCNA
4 6 (5.36%) SC Cleared
5 5 (4.46%) ITIL Certification
6 4 (3.57%) CCDA
6 4 (3.57%) CCDP
6 4 (3.57%) CCIE
6 4 (3.57%) CCNP
6 4 (3.57%) PRINCE2 Certification
7 3 (2.68%) BC Cleared
7 3 (2.68%) BPSS Clearance
7 3 (2.68%) ITIL Foundation Certificate
7 3 (2.68%) MCP
8 2 (1.79%) CCA
8 2 (1.79%) Citrix Certification
8 2 (1.79%) Computer Science Degree
8 2 (1.79%) Master's Degree
8 2 (1.79%) MBA
Quality Assurance & Compliance
1 9 (8.04%) SLA
2 2 (1.79%) COBIT
2 2 (1.79%) ISO/IEC 27001
3 1 (0.89%) ISAE 3402
3 1 (0.89%) ISO 9001
3 1 (0.89%) PCI DSS
3 1 (0.89%) SSAE 16
System Software
1 16 (14.29%) Active Directory
2 7 (6.25%) VMware Infrastructure
2 7 (6.25%) XenApp
2 7 (6.25%) XenDesktop
3 4 (3.57%) DFS Replication
3 4 (3.57%) Microsoft App-V
3 4 (3.57%) Xen
4 2 (1.79%) Citrix Hypervisor
4 2 (1.79%) Firmware
4 2 (1.79%) ProxySG
5 1 (0.89%) Virtual Machines
5 1 (0.89%) VMware ESXi
5 1 (0.89%) VMware Workstation
Systems Management
1 6 (5.36%) SCCM
2 4 (3.57%) Jamf Pro
2 4 (3.57%) Perfmon
2 4 (3.57%) SCOM
2 4 (3.57%) WSUS
2 4 (3.57%) XenMobile
3 1 (0.89%) Ansible
3 1 (0.89%) Data Guard
3 1 (0.89%) Nessus
3 1 (0.89%) Nmap
3 1 (0.89%) Symantec Endpoint Protection
Vendors
1 32 (28.57%) Microsoft
2 12 (10.71%) Cisco
3 8 (7.14%) Citrix
3 8 (7.14%) ServiceNow
4 7 (6.25%) Ivanti
4 7 (6.25%) SAP
4 7 (6.25%) VMware
5 6 (5.36%) HP
5 6 (5.36%) Oracle
6 5 (4.46%) F5
7 4 (3.57%) Fortinet
7 4 (3.57%) Lumension
7 4 (3.57%) McAfee
7 4 (3.57%) Meraki
8 3 (2.68%) Barracuda Networks
8 3 (2.68%) Bloomberg
8 3 (2.68%) Juniper
8 3 (2.68%) Radware
8 3 (2.68%) Reuters
8 3 (2.68%) Splunk