Period
to 30 March 2020

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 30 March 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
Central London > City of London
6 months to
30 Mar 2020
Same period 2019 Same period 2018
Rank 125 161 168
Rank change year-on-year +36 +7 -28
Contract jobs citing Service Delivery 56 84 88
As % of all contract jobs advertised in the City of London 1.31% 1.23% 1.23%
As % of the Processes & Methodologies category 1.50% 1.38% 1.38%
Number of daily rates quoted 43 59 61
Median daily rate £450 £375 £438
Median daily rate % change year-on-year +20.00% -14.29% -8.85%
10th Percentile £184 £238 £231
90th Percentile £660 £603 £688
Central London median daily rate £450 £401 £444
% change year-on-year +12.15% -9.58% -2.47%
Number of hourly rates quoted 2 5 1
Median hourly rate £19.75 £22.00 £19.50
Median hourly rate % change year-on-year -10.23% +12.82% +31.31%
10th Percentile £15.93 £18.36 £18.75
90th Percentile £23.78 £30.26 £20.25
Central London median hourly rate £19.75 £22.00 £30.00
% change year-on-year -10.23% -26.67% +102.02%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 3,725 6,078 6,398
As % of all contract IT jobs advertised in the City of London 87.01% 89.29% 89.35%
Number of daily rates quoted 2,761 4,695 5,071
Median daily rate £525 £525 £513
Median daily rate % change year-on-year - +2.44% +3.54%
10th Percentile £325 £325 £335
90th Percentile £675 £675 £695
Central London median daily rate £513 £525 £500
% change year-on-year -2.38% +5.00% +5.26%
Number of hourly rates quoted 62 55 91
Median hourly rate £25.00 £22.00 £20.00
Median hourly rate % change year-on-year +13.64% +10.00% +5.26%
10th Percentile £12.42 £12.86 £11.81
90th Percentile £52.15 £42.61 £46.00
Median hourly rate £27.50 £21.34 £21.50
% change year-on-year +28.87% -0.74% +13.16%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Service Delivery in the City of London.

Daily rate trend for Service Delivery in the City of London

Service Delivery
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Delivery in the City of London over the 6 months to 30 March 2020.

Daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Service Delivery in the City of London.

Hourly rate trend for Service Delivery in the City of London

Service Delivery
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the City of London region over the 6 months to 30 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Moorgate - 1 £238 -
Service Delivery
Central London

For the 6 months to 30 March 2020, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Delivery.

1 15 (26.79%) ITIL
2 11 (19.64%) Windows
2 11 (19.64%) Migration
2 11 (19.64%) Finance
3 10 (17.86%) Stakeholder Management
3 10 (17.86%) Agile Software Development
4 9 (16.07%) Active Directory
4 9 (16.07%) Data Centre
5 8 (14.29%) Microsoft
5 8 (14.29%) Project Management
6 7 (12.50%) Service Management
6 7 (12.50%) ITSM
6 7 (12.50%) Incident Management
6 7 (12.50%) Azure
6 7 (12.50%) PaaS
6 7 (12.50%) IaaS
7 6 (10.71%) Analytics
7 6 (10.71%) Root Cause Analysis
7 6 (10.71%) Office 365
7 6 (10.71%) SCCM
7 6 (10.71%) Windows 10
7 6 (10.71%) DevOps
7 6 (10.71%) Windows Server
7 6 (10.71%) Banking
7 6 (10.71%) Change Management
8 5 (8.93%) SQL
8 5 (8.93%) Analytical Skills
8 5 (8.93%) Continuous Improvement
9 4 (7.14%) REST
9 4 (7.14%) NoSQL

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.14%) Apache Spark
1 4 (7.14%) Skype for Business
2 3 (5.36%) Apache Airflow
2 3 (5.36%) Luigi
3 1 (1.79%) Confluence
Applications
1 4 (7.14%) Microsoft Excel
2 1 (1.79%) Microsoft Office
2 1 (1.79%) Microsoft PowerPoint
2 1 (1.79%) MS Visio
Business Applications
1 2 (3.57%) Dynamics CRM
1 2 (3.57%) Oracle EBS
2 1 (1.79%) Academy Housing
2 1 (1.79%) OPENContractor
2 1 (1.79%) OPENHousing
Cloud Services
1 7 (12.50%) Azure
1 7 (12.50%) IaaS
1 7 (12.50%) PaaS
2 6 (10.71%) Office 365
3 3 (5.36%) AWS
4 1 (1.79%) G Suite
4 1 (1.79%) GCP
4 1 (1.79%) Power Platform
Communications & Networking
1 4 (7.14%) Skype
1 4 (7.14%) VPN
2 2 (3.57%) Firewall
2 2 (3.57%) WAN
3 1 (1.79%) Cisco IOS
3 1 (1.79%) LAN
3 1 (1.79%) SAN
3 1 (1.79%) TCP/IP
3 1 (1.79%) VoIP
3 1 (1.79%) VSAN
3 1 (1.79%) Wi-Fi
Database & Business Intelligence
1 4 (7.14%) Big Data
1 4 (7.14%) Hadoop
1 4 (7.14%) NoSQL
2 3 (5.36%) Apache Cassandra
2 3 (5.36%) Azkaban
2 3 (5.36%) PostgreSQL
3 1 (1.79%) Power BI
Development Applications
1 4 (7.14%) Jenkins
2 3 (5.36%) Git (software)
2 3 (5.36%) Maven
3 2 (3.57%) InstallShield
3 2 (3.57%) MSI
3 2 (3.57%) WinDbg
4 1 (1.79%) JIRA
General
1 11 (19.64%) Finance
2 6 (10.71%) Banking
3 3 (5.36%) Public Sector
3 3 (5.36%) Telecoms
4 2 (3.57%) Billing
4 2 (3.57%) Financial Institution
5 1 (1.79%) Front Office
Job Titles
1 11 (19.64%) Analyst
2 7 (12.50%) Data Centre Manager
2 7 (12.50%) Data Migration Manager
2 7 (12.50%) Migration Manager
2 7 (12.50%) Programme Manager
2 7 (12.50%) Service Analyst
3 5 (8.93%) Delivery Manager
4 4 (7.14%) Data Engineer
4 4 (7.14%) Service Delivery Analyst
5 3 (5.36%) Business Analyst
5 3 (5.36%) Project Manager
6 2 (3.57%) Administrator
6 2 (3.57%) Architect
6 2 (3.57%) Consultant
6 2 (3.57%) Infrastructure Engineer
6 2 (3.57%) ITIL Expert
6 2 (3.57%) ITIL Service Delivery Manager
6 2 (3.57%) Service Delivery Manager
6 2 (3.57%) Service Desk Support
6 2 (3.57%) Service Manager
Libraries, Frameworks & Software Standards
1 4 (7.14%) Kafka
1 4 (7.14%) REST
2 3 (5.36%) Spark Streaming
Miscellaneous
1 9 (16.07%) Data Centre
2 5 (8.93%) Analytical Skills
3 4 (7.14%) Data Structures
4 3 (5.36%) Management Information System
5 2 (3.57%) Blackberry
6 1 (1.79%) EMC VMAX
6 1 (1.79%) EMC VNX
6 1 (1.79%) Enterprise Storage
6 1 (1.79%) Replication
6 1 (1.79%) User Experience
Operating Systems
1 11 (19.64%) Windows
2 6 (10.71%) Windows 10
2 6 (10.71%) Windows Server
3 4 (7.14%) Mac OS
4 1 (1.79%) Android
4 1 (1.79%) Apple iOS
4 1 (1.79%) Linux
4 1 (1.79%) Mac OS X
4 1 (1.79%) Windows 7
4 1 (1.79%) Windows Server 2008
4 1 (1.79%) Windows Server 2012
4 1 (1.79%) Windows Server 2016
Processes & Methodologies
1 15 (26.79%) ITIL
2 11 (19.64%) Migration
3 10 (17.86%) Agile Software Development
3 10 (17.86%) Stakeholder Management
4 8 (14.29%) Project Management
5 7 (12.50%) Incident Management
5 7 (12.50%) ITSM
5 7 (12.50%) Service Management
6 6 (10.71%) Analytics
6 6 (10.71%) Change Management
6 6 (10.71%) DevOps
6 6 (10.71%) Root Cause Analysis
7 5 (8.93%) Continuous Improvement
8 4 (7.14%) Actionable Insight
8 4 (7.14%) Customer Acquisition
8 4 (7.14%) Data Transformation
8 4 (7.14%) Infrastructure Engineering
8 4 (7.14%) Performance Metrics
8 4 (7.14%) Process Improvement
8 4 (7.14%) Workload Management
Programming Languages
1 5 (8.93%) SQL
2 3 (5.36%) AWK
2 3 (5.36%) C++
2 3 (5.36%) Java
2 3 (5.36%) Python
2 3 (5.36%) Scala
2 3 (5.36%) sed
3 2 (3.57%) PowerShell
3 2 (3.57%) VBScript
4 1 (1.79%) VBA
Qualifications
1 3 (5.36%) ITIL Certification
1 3 (5.36%) SC Cleared
1 3 (5.36%) Security Cleared
2 2 (3.57%) ITIL Foundation Certificate
2 2 (3.57%) PRINCE2 Certification
3 1 (1.79%) CCNA
3 1 (1.79%) CISA
3 1 (1.79%) Cisco Certification
3 1 (1.79%) CISM
3 1 (1.79%) CISSP
3 1 (1.79%) CLAS
3 1 (1.79%) Degree
Quality Assurance & Compliance
1 4 (7.14%) COBIT
2 2 (3.57%) SLA
3 1 (1.79%) HMG Security Policy Framework
3 1 (1.79%) ISO/IEC 27001
3 1 (1.79%) QA
3 1 (1.79%) Sarbanes-Oxley
System Software
1 9 (16.07%) Active Directory
2 3 (5.36%) VMware Infrastructure
3 2 (3.57%) DFS Replication
3 2 (3.57%) Microsoft App-V
3 2 (3.57%) Xen
3 2 (3.57%) XenApp
3 2 (3.57%) XenDesktop
Systems Management
1 6 (10.71%) SCCM
2 3 (5.36%) Jamf Pro
3 2 (3.57%) Perfmon
3 2 (3.57%) SCOM
3 2 (3.57%) WSUS
3 2 (3.57%) XenMobile
4 1 (1.79%) Avamar
Vendors
1 8 (14.29%) Microsoft
2 4 (7.14%) Citrix
2 4 (7.14%) VMware
3 3 (5.36%) HP
3 3 (5.36%) ServiceNow
4 2 (3.57%) Ivanti
4 2 (3.57%) Lumension
4 2 (3.57%) McAfee
4 2 (3.57%) Oracle
5 1 (1.79%) 3PAR
5 1 (1.79%) Apple
5 1 (1.79%) Ariba
5 1 (1.79%) Bloomberg
5 1 (1.79%) Capita
5 1 (1.79%) Cisco
5 1 (1.79%) Dell
5 1 (1.79%) EMC
5 1 (1.79%) Reuters
5 1 (1.79%) SAP
5 1 (1.79%) SolarWinds