Period
to 22 June 2018

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 22 June 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
Central London > City of London
6 months to
22 Jun 2018
Same period 2017 Same period 2016
Rank 158 132 141
Rank change year-on-year -26 +9 -23
Contract jobs citing Service Delivery 95 94 98
As % of all contract IT jobs advertised in the City of London 1.37% 1.51% 1.48%
As % of the Processes & Methodologies category 1.57% 1.72% 1.69%
Number of daily rates quoted 70 58 73
City of London median daily rate £475 £480 £475
Median daily rate % change year-on-year -1.04% +1.05% +11.76%
10th Percentile £315 £297 £350
90th Percentile £669 £650 £600
Central London median daily rate £475 £460 £475
% change year-on-year +3.26% -3.16% +10.47%
Number of hourly rates quoted 1 3 4
City of London median hourly rate £19.50 £14.85 £12.50
Median hourly rate % change year-on-year +31.31% +18.80% -75.00%
10th Percentile £18.75 £12.97 £11.25
90th Percentile £20.25 £19.96 £13.75
Central London median hourly rate £30.00 £17.00 £12.50
% change year-on-year +76.47% +36.00% -47.92%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6,053 5,453 5,796
As % of all contract IT jobs advertised in the City of London 87.27% 87.61% 87.58%
Number of daily rates quoted 4,814 4,218 4,657
City of London median daily rate £513 £500 £475
Median daily rate % change year-on-year +2.50% +5.26% +5.56%
10th Percentile £334 £313 £305
90th Percentile £688 £675 £650
Central London median daily rate £500 £490 £463
% change year-on-year +2.04% +5.95% +2.78%
Number of hourly rates quoted 96 45 54
City of London median hourly rate £18.70 £20.00 £20.00
Median hourly rate % change year-on-year -6.50% - -12.40%
10th Percentile £12.63 £13.13 £11.50
90th Percentile £37.86 £29.77 £49.98
Central London median hourly rate £19.25 £17.00 £20.00
% change year-on-year +13.24% -15.00% -9.60%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the City of London.

Contractor daily rate trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 22 June 2018.

Contractor daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the City of London.

Contractor hourly rate trend for Service Delivery in the City of London

For the 6 months to 22 June 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Delivery.

1 40 (42.11%) Finance
2 38 (40.00%) ITIL
3 23 (24.21%) Microsoft
4 21 (22.11%) Windows
4 21 (22.11%) Degree
5 18 (18.95%) Stakeholder Management
6 17 (17.89%) Agile Software Development
6 17 (17.89%) Change Management
6 17 (17.89%) Service Management
7 16 (16.84%) Incident Management
7 16 (16.84%) Continuous Improvement
8 14 (14.74%) Project Management
9 10 (10.53%) Active Directory
9 10 (10.53%) Banking
10 9 (9.47%) Problem Management
10 9 (9.47%) WAN
10 9 (9.47%) Microsoft Office
10 9 (9.47%) Cisco
10 9 (9.47%) ITSM
10 9 (9.47%) Analytical Skills
10 9 (9.47%) Windows Server
10 9 (9.47%) Service Delivery Management
11 8 (8.42%) Problem-Solving
11 8 (8.42%) Cybersecurity
11 8 (8.42%) ITIL V3
11 8 (8.42%) Microsoft Project
11 8 (8.42%) SCCM
11 8 (8.42%) Security Cleared
11 8 (8.42%) VMware
12 7 (7.37%) LAN

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.16%) Skype for Business
2 2 (2.11%) CMS
2 2 (2.11%) MS Exchange
2 2 (2.11%) SharePoint
3 1 (1.05%) Apache
3 1 (1.05%) Confluence
3 1 (1.05%) Exchange Server 2010
3 1 (1.05%) IIS
Applications
1 9 (9.47%) Microsoft Office
2 8 (8.42%) Microsoft Project
3 6 (6.32%) Microsoft Excel
4 4 (4.21%) MS Visio
5 1 (1.05%) AutoCAD
5 1 (1.05%) Microsoft PowerPoint
Business Applications
1 1 (1.05%) JDE OneWorld
1 1 (1.05%) Oracle ERP
Cloud Services
1 6 (6.32%) Office 365
2 4 (4.21%) Microsoft Azure
3 3 (3.16%) Amazon AWS
3 3 (3.16%) SaaS
4 1 (1.05%) Azure Active Directory
4 1 (1.05%) G Suite
4 1 (1.05%) IaaS
4 1 (1.05%) OneDrive
4 1 (1.05%) PaaS
Communications & Networking
1 9 (9.47%) WAN
2 7 (7.37%) LAN
3 6 (6.32%) Firewall
3 6 (6.32%) Internet
4 4 (4.21%) BGP
4 4 (4.21%) Cisco IPT
4 4 (4.21%) Cisco Nexus
4 4 (4.21%) FTP
4 4 (4.21%) OSPF
4 4 (4.21%) Wireless
4 4 (4.21%) Wireshark
5 3 (3.16%) Cisco IOS
5 3 (3.16%) F5 BIG-IP GTM
5 3 (3.16%) F5 BIG-IP LTM
5 3 (3.16%) Junos
5 3 (3.16%) Multicast
5 3 (3.16%) Network Security
5 3 (3.16%) NX-OS
5 3 (3.16%) Skype
5 3 (3.16%) VPLS
Database & Business Intelligence
1 2 (2.11%) Data Warehouse
1 2 (2.11%) Enterprise Data Warehouse
2 1 (1.05%) Amazon RDS
2 1 (1.05%) Big Data
2 1 (1.05%) Power BI
2 1 (1.05%) SQL Server
2 1 (1.05%) SQL Server Integration Services
2 1 (1.05%) SQL Server Reporting Services
Development Applications
1 3 (3.16%) JIRA
2 2 (2.11%) AdminStudio
2 2 (2.11%) MSI
General
1 40 (42.11%) Finance
2 10 (10.53%) Banking
3 5 (5.26%) Investment Banking
3 5 (5.26%) Retail
4 4 (4.21%) Financial Institution
4 4 (4.21%) Legal
5 3 (3.16%) Corporate Banking
5 3 (3.16%) Telecoms
6 2 (2.11%) Advertising
6 2 (2.11%) Marketing
6 2 (2.11%) Private Banking
6 2 (2.11%) Publishing
7 1 (1.05%) Digital Economy
7 1 (1.05%) Law
7 1 (1.05%) Local Government
Job Titles
1 15 (15.79%) Service Manager
2 13 (13.68%) Analyst
3 10 (10.53%) Architect
4 8 (8.42%) Delivery Manager
4 8 (8.42%) Services Delivery Manager
5 7 (7.37%) Desktop Support
5 7 (7.37%) Project Manager
6 5 (5.26%) Consultant
6 5 (5.26%) Service Analyst
7 4 (4.21%) Applications Specialist
7 4 (4.21%) Citrix Specialist
7 4 (4.21%) Desktop Specialist
7 4 (4.21%) IT Manager
7 4 (4.21%) Service Architect
7 4 (4.21%) Service Transition Manager
7 4 (4.21%) Transition Manager
8 3 (3.16%) Identity Management Manager
8 3 (3.16%) ITIL Manager
8 3 (3.16%) Operations Engineer
8 3 (3.16%) Services Delivery Analyst
Libraries, Frameworks & Software Standards
1 2 (2.11%) .NET
1 2 (2.11%) Oracle Fusion
2 1 (1.05%) AngularJS
2 1 (1.05%) Middleware
2 1 (1.05%) Spring
2 1 (1.05%) Spring Boot
2 1 (1.05%) Velocity
2 1 (1.05%) Web Services
2 1 (1.05%) XML
Miscellaneous
1 9 (9.47%) Analytical Skills
2 6 (6.32%) Self-Motivation
3 4 (4.21%) Management Information System
3 4 (4.21%) User Experience
4 3 (3.16%) Computer Science
5 2 (2.11%) Cloud Native
5 2 (2.11%) Virtual Team
6 1 (1.05%) Data Protection Act
6 1 (1.05%) EMC VMAX
6 1 (1.05%) EMC VNX
6 1 (1.05%) Enterprise Software
6 1 (1.05%) Enterprise Storage
6 1 (1.05%) Fat Client
6 1 (1.05%) Freedom of Information
6 1 (1.05%) Freedom of Information Act
6 1 (1.05%) Handset
6 1 (1.05%) Hybrid Cloud
6 1 (1.05%) PKI
6 1 (1.05%) Reference Data
6 1 (1.05%) Taxonomies
Operating Systems
1 21 (22.11%) Windows
2 9 (9.47%) Windows Server
3 5 (5.26%) Unix
3 5 (5.26%) Windows 10
4 4 (4.21%) Windows 7
5 3 (3.16%) Windows Server 2012
6 2 (2.11%) Android
6 2 (2.11%) Apple iOS
6 2 (2.11%) Linux
6 2 (2.11%) Windows Server 2008
7 1 (1.05%) AIX
7 1 (1.05%) Mac OS X
7 1 (1.05%) Solaris
Processes & Methodologies
1 38 (40.00%) ITIL
2 18 (18.95%) Stakeholder Management
3 17 (17.89%) Agile Software Development
3 17 (17.89%) Change Management
3 17 (17.89%) Service Management
4 16 (16.84%) Continuous Improvement
4 16 (16.84%) Incident Management
5 14 (14.74%) Project Management
6 9 (9.47%) ITSM
6 9 (9.47%) Problem Management
6 9 (9.47%) Service Delivery Management
7 8 (8.42%) Cybersecurity
7 8 (8.42%) ITIL V3
7 8 (8.42%) Problem-Solving
8 7 (7.37%) Coaching
8 7 (7.37%) Mentoring
9 5 (5.26%) Business Analysis
9 5 (5.26%) Identity Access Management
9 5 (5.26%) People Management
9 5 (5.26%) Proactive Monitoring
Programming Languages
1 4 (4.21%) Python
1 4 (4.21%) SQL
2 3 (3.16%) Java
2 3 (3.16%) Perl
3 2 (2.11%) PowerShell
3 2 (2.11%) VBScript
4 1 (1.05%) C#
4 1 (1.05%) C++
4 1 (1.05%) PL/SQL
4 1 (1.05%) Ruby
4 1 (1.05%) T-SQL
4 1 (1.05%) XPath
Qualifications
1 21 (22.11%) Degree
2 8 (8.42%) Security Cleared
3 5 (5.26%) CISSP
4 4 (4.21%) Cisco Certification
4 4 (4.21%) ITIL Certification
4 4 (4.21%) PMI Certification
4 4 (4.21%) PMP
5 3 (3.16%) SC Cleared
6 2 (2.11%) APMG
6 2 (2.11%) Computer Science Degree
6 2 (2.11%) DV Cleared
6 2 (2.11%) ISEB
6 2 (2.11%) PRINCE2 Practitioner
7 1 (1.05%) CCNA
7 1 (1.05%) CEH
7 1 (1.05%) GCIH
7 1 (1.05%) ISTQB
7 1 (1.05%) MCSA
7 1 (1.05%) Microsoft Certification
7 1 (1.05%) SANS
Quality Assurance & Compliance
1 5 (5.26%) PMO
2 4 (4.21%) COBIT
3 3 (3.16%) GDPR
4 1 (1.05%) Data Quality
4 1 (1.05%) MiFID
4 1 (1.05%) PCI DSS
4 1 (1.05%) QA
4 1 (1.05%) SLA
System Software
1 10 (10.53%) Active Directory
2 6 (6.32%) Microsoft App-V
2 6 (6.32%) XenDesktop
3 5 (5.26%) XenApp
4 4 (4.21%) VMware ESXi
4 4 (4.21%) VMware Infrastructure
5 3 (3.16%) ProxySG
6 2 (2.11%) Hyper-V
6 2 (2.11%) VMware Workstation
Systems Management
1 8 (8.42%) SCCM
2 6 (6.32%) SCOM
3 4 (4.21%) SCOrch
3 4 (4.21%) XenMobile
4 2 (2.11%) Ansible
5 1 (1.05%) CSIRT
5 1 (1.05%) Microsoft Intune
5 1 (1.05%) Single Sign-On
5 1 (1.05%) WSUS
Vendors
1 23 (24.21%) Microsoft
2 9 (9.47%) Cisco
3 8 (8.42%) VMware
4 7 (7.37%) Citrix
5 4 (4.21%) Bloomberg
5 4 (4.21%) Ivanti
6 3 (3.16%) Blue Coat
6 3 (3.16%) F5
6 3 (3.16%) Juniper
6 3 (3.16%) Meraki
6 3 (3.16%) NetScout
6 3 (3.16%) Oracle
6 3 (3.16%) Reuters
6 3 (3.16%) ServiceNow
6 3 (3.16%) SevOne
6 3 (3.16%) Sun
6 3 (3.16%) Xerox
7 2 (2.11%) Sitecore
7 2 (2.11%) Splunk
8 1 (1.05%) Riverbed