Period
to 16 January 2019

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 16 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
Central London > City of London
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 173 164 131
Rank change year-on-year -9 -33 -12
Contract jobs citing Service Delivery 82 82 95
As % of all contract IT jobs advertised in the City of London 1.21% 1.16% 1.53%
As % of the Processes & Methodologies category 1.37% 1.30% 1.72%
Number of daily rates quoted 56 54 78
City of London median daily rate £425 £438 £475
Median daily rate % change year-on-year -2.86% -7.89% +2.70%
10th Percentile £238 £241 £360
90th Percentile £600 £661 £638
Central London median daily rate £425 £413 £475
% change year-on-year +2.84% -13.00% +2.70%
Number of hourly rates quoted 9 1 1
City of London median hourly rate £22.00 £16.50 £135.00
Median hourly rate % change year-on-year +33.33% -87.78% -
10th Percentile £18.59 £16.25 £127.50
90th Percentile £26.00 £16.75 £142.50
Central London median hourly rate £22.00 £30.00 £73.75
% change year-on-year -26.67% -59.32% +235.61%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 5,967 6,295 5,511
As % of all contract IT jobs advertised in the City of London 87.75% 89.19% 88.82%
Number of daily rates quoted 4,675 5,020 4,375
City of London median daily rate £513 £500 £475
Median daily rate % change year-on-year +2.50% +5.26% -
10th Percentile £319 £325 £313
90th Percentile £675 £688 £665
Central London median daily rate £513 £500 £475
% change year-on-year +2.50% +5.26% +3.26%
Number of hourly rates quoted 70 61 50
City of London median hourly rate £19.13 £18.70 £21.13
Median hourly rate % change year-on-year +2.27% -11.48% -0.59%
10th Percentile £13.00 £11.81 £13.73
90th Percentile £35.21 £31.50 £55.00
Central London median hourly rate £19.25 £20.50 £19.00
% change year-on-year -6.10% +7.89% -9.52%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the City of London.

Contractor daily rate trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 16 January 2019.

Contractor daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the City of London.

Contractor hourly rate trend for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Histogram in the City of London

The hourly rate distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 16 January 2019.

Contractor hourly rate histogram for Service Delivery in the City of London

For the 6 months to 16 January 2019, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Delivery.

1 40 (48.78%) ITIL
2 25 (30.49%) Finance
3 23 (28.05%) Windows
4 20 (24.39%) Microsoft
5 17 (20.73%) Office 365
6 16 (19.51%) Banking
6 16 (19.51%) Active Directory
7 15 (18.29%) Service Management
8 14 (17.07%) Telecoms
8 14 (17.07%) SCCM
9 12 (14.63%) Problem Management
10 10 (12.20%) Change Management
10 10 (12.20%) Microsoft Azure
10 10 (12.20%) Windows 10
10 10 (12.20%) Single Sign-On
11 8 (9.76%) Self-Motivation
11 8 (9.76%) Infrastructure Engineering
11 8 (9.76%) Continuous Improvement
11 8 (9.76%) Amazon AWS
11 8 (9.76%) PowerShell
11 8 (9.76%) Asset Management
11 8 (9.76%) Incident Management
11 8 (9.76%) Project Management
11 8 (9.76%) Identity Management
11 8 (9.76%) ITIL Certification
12 7 (8.54%) VPN
12 7 (8.54%) Risk Management
12 7 (8.54%) Stakeholder Management
12 7 (8.54%) VMware
12 7 (8.54%) Blackberry

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.10%) IIS
2 2 (2.44%) BizTalk Server
2 2 (2.44%) SharePoint
2 2 (2.44%) Skype for Business
2 2 (2.44%) Tomcat
3 1 (1.22%) Blackberry Enterprise Server
3 1 (1.22%) Confluence
Applications
1 6 (7.32%) Microsoft Office
2 3 (3.66%) Microsoft Excel
3 2 (2.44%) Microsoft PowerPoint
3 2 (2.44%) MS Visio
4 1 (1.22%) Microsoft Project
Business Applications
1 4 (4.88%) Dynamics AX
2 2 (2.44%) Dynamics CRM
3 1 (1.22%) Eikon
3 1 (1.22%) Oracle EBS R12
3 1 (1.22%) Oracle ERP
Cloud Services
1 17 (20.73%) Office 365
2 10 (12.20%) Microsoft Azure
3 8 (9.76%) Amazon AWS
4 4 (4.88%) Azure Active Directory
5 3 (3.66%) SaaS
6 2 (2.44%) IaaS
6 2 (2.44%) PaaS
7 1 (1.22%) Google Cloud Platform
7 1 (1.22%) IBM Blueworks
Communications & Networking
1 7 (8.54%) VPN
2 6 (7.32%) LAN
3 5 (6.10%) WAN
4 4 (4.88%) Wireless
5 3 (3.66%) Network Security
6 2 (2.44%) DNS
6 2 (2.44%) Skype
6 2 (2.44%) SNMP
6 2 (2.44%) Structured Cabling
6 2 (2.44%) TCP/IP
7 1 (1.22%) Converged Networks
7 1 (1.22%) GSM
7 1 (1.22%) Internet
7 1 (1.22%) MPLS
7 1 (1.22%) NetScaler
7 1 (1.22%) OSPF
7 1 (1.22%) SAN
7 1 (1.22%) Unified Communications
7 1 (1.22%) VSAN
7 1 (1.22%) WebEx
Database & Business Intelligence
1 2 (2.44%) GIS
1 2 (2.44%) SQL Server
2 1 (1.22%) Oracle Reports
2 1 (1.22%) Relational Database
Development Applications
1 2 (2.44%) Eclipse
1 2 (2.44%) JIRA
1 2 (2.44%) Octopus Deploy
1 2 (2.44%) TeamCity
2 1 (1.22%) Git (software)
2 1 (1.22%) Jenkins
2 1 (1.22%) TestDirector
General
1 25 (30.49%) Finance
2 16 (19.51%) Banking
3 14 (17.07%) Telecoms
4 5 (6.10%) Front Office
5 4 (4.88%) Investment Banking
5 4 (4.88%) Retail
6 3 (3.66%) Corporate Banking
6 3 (3.66%) Legal
7 2 (2.44%) Financial Institution
7 2 (2.44%) Publishing
8 1 (1.22%) Billing
8 1 (1.22%) Law
8 1 (1.22%) Retail Banking
8 1 (1.22%) Spanish Language
Job Titles
1 19 (23.17%) Service Manager
2 12 (14.63%) Delivery Manager
3 11 (13.41%) Services Delivery Manager
4 10 (12.20%) Administrator
4 10 (12.20%) Analyst
5 8 (9.76%) Project Manager
6 7 (8.54%) Azure Engineer
6 7 (8.54%) Infrastructure Engineer
7 6 (7.32%) Azure Infrastructure Engineer
7 6 (7.32%) IT Engineer
7 6 (7.32%) SCCM Engineer
8 5 (6.10%) Junior
8 5 (6.10%) Office 365 Engineer
8 5 (6.10%) SCCM Infrastructure Engineer
8 5 (6.10%) Support Engineer
9 4 (4.88%) Desktop Support
9 4 (4.88%) IT Support Engineer
9 4 (4.88%) Senior Infrastructure Engineer
9 4 (4.88%) Systems Administrator
9 4 (4.88%) Transition Manager
Libraries, Frameworks & Software Standards
1 3 (3.66%) Web Services
2 1 (1.22%) FIX Protocol
2 1 (1.22%) LDAP
Miscellaneous
1 8 (9.76%) Self-Motivation
2 7 (8.54%) Blackberry
2 7 (8.54%) Data Centre
3 3 (3.66%) Analytical Skills
3 3 (3.66%) iPad
3 3 (3.66%) Management Information System
3 3 (3.66%) Public Cloud
4 2 (2.44%) Clustering
4 2 (2.44%) Reinsurance
5 1 (1.22%) CCTV
5 1 (1.22%) CMDB
5 1 (1.22%) Data Protection Act
5 1 (1.22%) Fat Client
5 1 (1.22%) Fixed Income
5 1 (1.22%) Hedge funds
5 1 (1.22%) NHS
5 1 (1.22%) PMI
5 1 (1.22%) RSA SecurID
5 1 (1.22%) Thin Client
5 1 (1.22%) Video Conferencing
Operating Systems
1 23 (28.05%) Windows
2 10 (12.20%) Windows 10
3 6 (7.32%) Windows 7
4 3 (3.66%) Windows Server
4 3 (3.66%) Windows XP
5 2 (2.44%) Linux
5 2 (2.44%) Unix
5 2 (2.44%) Windows Server 2008
5 2 (2.44%) Windows Server 2012
Processes & Methodologies
1 40 (48.78%) ITIL
2 15 (18.29%) Service Management
3 12 (14.63%) Problem Management
4 10 (12.20%) Change Management
5 8 (9.76%) Asset Management
5 8 (9.76%) Continuous Improvement
5 8 (9.76%) Identity Management
5 8 (9.76%) Incident Management
5 8 (9.76%) Infrastructure Engineering
5 8 (9.76%) Project Management
6 7 (8.54%) Agile Software Development
6 7 (8.54%) IT Asset Management
6 7 (8.54%) Risk Management
6 7 (8.54%) Stakeholder Management
7 6 (7.32%) People Management
8 5 (6.10%) ITSM
8 5 (6.10%) Root Cause Analysis
8 5 (6.10%) Service Delivery Management
8 5 (6.10%) Supplier Management
9 4 (4.88%) PRINCE2
Programming Languages
1 8 (9.76%) PowerShell
2 4 (4.88%) SQL
3 1 (1.22%) T-SQL
3 1 (1.22%) VBA
Qualifications
1 8 (9.76%) ITIL Certification
2 6 (7.32%) Degree
3 4 (4.88%) Cisco Certification
3 4 (4.88%) Security Cleared
4 3 (3.66%) CCNA
4 3 (3.66%) Microsoft Certification
5 2 (2.44%) CCNP
5 2 (2.44%) Citrix Certification
5 2 (2.44%) MCP
5 2 (2.44%) MCSE
5 2 (2.44%) SC Cleared
6 1 (1.22%) BC Cleared
6 1 (1.22%) CCA
6 1 (1.22%) CCDA
6 1 (1.22%) CCIE
6 1 (1.22%) CGEIT
6 1 (1.22%) CISSP
6 1 (1.22%) DV Cleared
6 1 (1.22%) HNC
6 1 (1.22%) MCSA
Quality Assurance & Compliance
1 5 (6.10%) SLA
2 2 (2.44%) GDPR
2 2 (2.44%) Sarbanes-Oxley
3 1 (1.22%) COBIT
3 1 (1.22%) Disclosure Scotland
3 1 (1.22%) ISO/IEC 27001
3 1 (1.22%) PCI DSS
System Software
1 16 (19.51%) Active Directory
2 6 (7.32%) Hyper-V
3 4 (4.88%) VMware Infrastructure
4 3 (3.66%) XenDesktop
5 2 (2.44%) XenApp
6 1 (1.22%) DFS Replication
6 1 (1.22%) Microsoft App-V
6 1 (1.22%) Virtual Desktop
6 1 (1.22%) Virtual Machines
6 1 (1.22%) VMware ESXi
6 1 (1.22%) vSphere
6 1 (1.22%) XenServer
Systems Management
1 14 (17.07%) SCCM
2 10 (12.20%) Single Sign-On
3 7 (8.54%) SCOM
4 4 (4.88%) Microsoft Intune
5 2 (2.44%) Failover Clustering
6 1 (1.22%) EdgeSight
6 1 (1.22%) Kubernetes
6 1 (1.22%) McAfee ePO
6 1 (1.22%) Nagios
6 1 (1.22%) PowerCLI
6 1 (1.22%) SafeCom
6 1 (1.22%) SCOrch
6 1 (1.22%) vCenter Server
6 1 (1.22%) vRealize
6 1 (1.22%) XenMobile
Vendors
1 20 (24.39%) Microsoft
2 7 (8.54%) VMware
3 5 (6.10%) Citrix
4 2 (2.44%) Cisco
4 2 (2.44%) CyberArk
4 2 (2.44%) HP
4 2 (2.44%) Ivanti
4 2 (2.44%) McAfee
4 2 (2.44%) Oracle
4 2 (2.44%) Pega
4 2 (2.44%) Remedy
4 2 (2.44%) ServiceNow
5 1 (1.22%) Aderant
5 1 (1.22%) Blue Coat
5 1 (1.22%) CenturyLink
5 1 (1.22%) FactSet
5 1 (1.22%) Google
5 1 (1.22%) Speakerbus
5 1 (1.22%) Wallstreet Suite
5 1 (1.22%) Workday