Period
to 15 August 2018

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 15 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
Central London > City of London
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 171 146 131
Rank change year-on-year -25 -15 +4
Contract jobs citing Service Delivery 91 97 107
As % of all contract IT jobs advertised in the City of London 1.30% 1.48% 1.58%
As % of the Processes & Methodologies category 1.49% 1.67% 1.79%
Number of daily rates quoted 73 55 86
City of London median daily rate £475 £488 £475
Median daily rate % change year-on-year -2.56% +2.63% +8.57%
10th Percentile £330 £215 £331
90th Percentile £660 £641 £619
Central London median daily rate £475 £460 £475
% change year-on-year +3.26% -3.16% +5.56%
Number of hourly rates quoted 2 3 5
City of London median hourly rate £19.50 £14.85 £12.50
Median hourly rate % change year-on-year +31.31% +18.80% -24.24%
Central London median hourly rate £24.75 £17.85 £12.50
% change year-on-year +38.69% +42.76% -24.24%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6,095 5,825 5,968
As % of all contract IT jobs advertised in the City of London 87.28% 88.80% 87.87%
Number of daily rates quoted 4,829 4,488 4,804
City of London median daily rate £513 £500 £475
Median daily rate % change year-on-year +2.50% +5.26% +5.56%
10th Percentile £331 £320 £313
90th Percentile £688 £675 £650
Central London median daily rate £500 £500 £470
% change year-on-year - +6.38% +4.44%
Number of hourly rates quoted 105 58 45
City of London median hourly rate £18.70 £20.52 £20.00
Median hourly rate % change year-on-year -8.87% +2.60% -4.76%
10th Percentile £13.31 £13.34 £11.25
90th Percentile £29.42 £30.98 £45.63
Central London median hourly rate £18.70 £18.70 £20.00
% change year-on-year - -6.50% -4.76%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the City of London.

Contractor daily rate trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 15 August 2018.

Contractor daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the City of London.

Contractor hourly rate trend for Service Delivery in the City of London

For the 6 months to 15 August 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Delivery.

1 38 (41.76%) ITIL
2 34 (37.36%) Finance
3 25 (27.47%) Microsoft
4 23 (25.27%) Windows
5 22 (24.18%) Incident Management
6 19 (20.88%) Degree
7 17 (18.68%) Agile Software Development
7 17 (18.68%) Change Management
8 16 (17.58%) Stakeholder Management
8 16 (17.58%) Continuous Improvement
9 15 (16.48%) Service Management
9 15 (16.48%) Project Management
10 13 (14.29%) Banking
11 11 (12.09%) ITSM
12 10 (10.99%) Active Directory
12 10 (10.99%) Service Delivery Management
13 9 (9.89%) Self-Motivation
13 9 (9.89%) WAN
13 9 (9.89%) VMware
13 9 (9.89%) Problem Management
13 9 (9.89%) SCCM
14 8 (8.79%) Microsoft App-V
14 8 (8.79%) Cisco
14 8 (8.79%) Citrix
14 8 (8.79%) Microsoft Office
14 8 (8.79%) ITIL V3
14 8 (8.79%) Cybersecurity
14 8 (8.79%) XenDesktop
14 8 (8.79%) Windows Server
15 7 (7.69%) Windows 10

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.40%) Skype for Business
2 2 (2.20%) SharePoint
3 1 (1.10%) CMS
Applications
1 8 (8.79%) Microsoft Office
2 6 (6.59%) Microsoft Project
3 3 (3.30%) Microsoft Excel
3 3 (3.30%) MS Visio
4 1 (1.10%) AutoCAD
Business Applications
1 3 (3.30%) Dynamics AX
2 1 (1.10%) Dynamics CRM
2 1 (1.10%) JDE OneWorld
2 1 (1.10%) Oracle EBS R12
2 1 (1.10%) Oracle ERP
Cloud Services
1 5 (5.49%) Office 365
2 4 (4.40%) Microsoft Azure
3 3 (3.30%) Amazon AWS
4 2 (2.20%) SaaS
5 1 (1.10%) Azure Active Directory
5 1 (1.10%) G Suite
5 1 (1.10%) IaaS
5 1 (1.10%) OneDrive
5 1 (1.10%) PaaS
Communications & Networking
1 9 (9.89%) WAN
2 7 (7.69%) LAN
3 6 (6.59%) Firewall
3 6 (6.59%) Internet
4 4 (4.40%) BGP
4 4 (4.40%) Cisco IPT
4 4 (4.40%) Cisco Nexus
4 4 (4.40%) FTP
4 4 (4.40%) Network Security
4 4 (4.40%) OSPF
4 4 (4.40%) Skype
4 4 (4.40%) Wireless
4 4 (4.40%) Wireshark
5 3 (3.30%) Cisco IOS
5 3 (3.30%) F5 BIG-IP GTM
5 3 (3.30%) F5 BIG-IP LTM
5 3 (3.30%) Junos
5 3 (3.30%) Multicast
5 3 (3.30%) NX-OS
5 3 (3.30%) VPLS
Database & Business Intelligence
1 3 (3.30%) Data Warehouse
1 3 (3.30%) Enterprise Data Warehouse
2 2 (2.20%) GIS
2 2 (2.20%) Power BI
2 2 (2.20%) SQL Server Integration Services
3 1 (1.10%) Amazon RDS
3 1 (1.10%) Big Data
3 1 (1.10%) SQL Server
3 1 (1.10%) SQL Server Analysis Services
3 1 (1.10%) SQL Server Reporting Services
Development Applications
1 2 (2.20%) AdminStudio
1 2 (2.20%) JIRA
1 2 (2.20%) MSI
General
1 34 (37.36%) Finance
2 13 (14.29%) Banking
3 5 (5.49%) Corporate Banking
3 5 (5.49%) Investment Banking
4 4 (4.40%) Financial Institution
4 4 (4.40%) Retail
4 4 (4.40%) Telecoms
5 2 (2.20%) Advertising
5 2 (2.20%) Private Banking
5 2 (2.20%) Publishing
6 1 (1.10%) Front Office
6 1 (1.10%) Law
6 1 (1.10%) Legal
6 1 (1.10%) Local Government
6 1 (1.10%) Spanish Language
Job Titles
1 19 (20.88%) Service Manager
2 14 (15.38%) Delivery Manager
2 14 (15.38%) Services Delivery Manager
3 11 (12.09%) Analyst
4 8 (8.79%) Project Manager
5 7 (7.69%) Architect
5 7 (7.69%) Desktop Support
6 5 (5.49%) IT Manager
7 4 (4.40%) Applications Specialist
7 4 (4.40%) Citrix Specialist
7 4 (4.40%) Desktop Specialist
7 4 (4.40%) Infrastructure Engineer
7 4 (4.40%) IT Services Manager
8 3 (3.30%) Change Manager
8 3 (3.30%) Consultant
8 3 (3.30%) IT Services Delivery Manager
8 3 (3.30%) IT Support
8 3 (3.30%) ITIL Manager
8 3 (3.30%) Operations Engineer
8 3 (3.30%) Service Architect
Libraries, Frameworks & Software Standards
1 2 (2.20%) Oracle Fusion
2 1 (1.10%) .NET
2 1 (1.10%) FIX Protocol
2 1 (1.10%) LDAP
2 1 (1.10%) Spring
2 1 (1.10%) Spring Boot
2 1 (1.10%) Velocity
2 1 (1.10%) Web Services
2 1 (1.10%) XML
Miscellaneous
1 9 (9.89%) Self-Motivation
2 5 (5.49%) Analytical Skills
3 4 (4.40%) Management Information System
4 3 (3.30%) Blackberry
4 3 (3.30%) Computer Science
5 2 (2.20%) Cloud Native
5 2 (2.20%) User Experience
5 2 (2.20%) Virtual Team
6 1 (1.10%) CMDB
6 1 (1.10%) Data Centre
6 1 (1.10%) Data Protection Act
6 1 (1.10%) EMC VMAX
6 1 (1.10%) EMC VNX
6 1 (1.10%) Enterprise Software
6 1 (1.10%) Enterprise Storage
6 1 (1.10%) Freedom of Information Act
6 1 (1.10%) Hybrid Cloud
6 1 (1.10%) PKI
6 1 (1.10%) Reference Data
6 1 (1.10%) Taxonomies
Operating Systems
1 23 (25.27%) Windows
2 8 (8.79%) Windows Server
3 7 (7.69%) Unix
3 7 (7.69%) Windows 10
4 5 (5.49%) Windows 7
4 5 (5.49%) Windows Server 2012
5 3 (3.30%) Linux
6 2 (2.20%) Apple iOS
7 1 (1.10%) AIX
7 1 (1.10%) Android
7 1 (1.10%) Mac OS X
7 1 (1.10%) Solaris
7 1 (1.10%) Windows Server 2008
Processes & Methodologies
1 38 (41.76%) ITIL
2 22 (24.18%) Incident Management
3 17 (18.68%) Agile Software Development
3 17 (18.68%) Change Management
4 16 (17.58%) Continuous Improvement
4 16 (17.58%) Stakeholder Management
5 15 (16.48%) Project Management
5 15 (16.48%) Service Management
6 11 (12.09%) ITSM
7 10 (10.99%) Service Delivery Management
8 9 (9.89%) Problem Management
9 8 (8.79%) Cybersecurity
9 8 (8.79%) ITIL V3
10 7 (7.69%) Proactive Monitoring
10 7 (7.69%) Risk Management
11 6 (6.59%) Capacity Management
11 6 (6.59%) Compliance Audit
11 6 (6.59%) Mentoring
11 6 (6.59%) People Management
12 5 (5.49%) Problem-Solving
Programming Languages
1 5 (5.49%) SQL
2 4 (4.40%) PowerShell
3 3 (3.30%) Perl
3 3 (3.30%) Python
4 2 (2.20%) T-SQL
4 2 (2.20%) VBA
4 2 (2.20%) VBScript
5 1 (1.10%) Java
5 1 (1.10%) XPath
Qualifications
1 19 (20.88%) Degree
2 4 (4.40%) Cisco Certification
2 4 (4.40%) CISSP
2 4 (4.40%) ITIL Certification
3 3 (3.30%) PMI Certification
3 3 (3.30%) PMP
3 3 (3.30%) Security Cleared
4 2 (2.20%) Computer Science Degree
4 2 (2.20%) ISEB
4 2 (2.20%) SC Cleared
5 1 (1.10%) CBAP
5 1 (1.10%) CCNA
5 1 (1.10%) CEH
5 1 (1.10%) GCIH
5 1 (1.10%) ISTQB
5 1 (1.10%) ISTQB Foundation Certification
5 1 (1.10%) MCSA
5 1 (1.10%) Microsoft Certification
5 1 (1.10%) PRINCE2 Practitioner
5 1 (1.10%) SANS
Quality Assurance & Compliance
1 4 (4.40%) COBIT
2 3 (3.30%) PMO
3 2 (2.20%) Data Quality
3 2 (2.20%) SLA
4 1 (1.10%) GDPR
4 1 (1.10%) MiFID
4 1 (1.10%) PCI DSS
System Software
1 10 (10.99%) Active Directory
2 8 (8.79%) Microsoft App-V
2 8 (8.79%) XenDesktop
3 6 (6.59%) VMware ESXi
3 6 (6.59%) XenApp
4 5 (5.49%) VMware Infrastructure
5 3 (3.30%) ProxySG
6 2 (2.20%) DFS Replication
6 2 (2.20%) Hyper-V
6 2 (2.20%) VMware Workstation
Systems Management
1 9 (9.89%) SCCM
2 7 (7.69%) SCOM
3 6 (6.59%) SCOrch
3 6 (6.59%) XenMobile
4 2 (2.20%) Ansible
4 2 (2.20%) McAfee ePO
4 2 (2.20%) SafeCom
4 2 (2.20%) Single Sign-On
5 1 (1.10%) CSIRT
5 1 (1.10%) Microsoft Intune
Vendors
1 25 (27.47%) Microsoft
2 9 (9.89%) VMware
3 8 (8.79%) Cisco
3 8 (8.79%) Citrix
4 6 (6.59%) Ivanti
5 5 (5.49%) ServiceNow
6 3 (3.30%) Bloomberg
6 3 (3.30%) Blue Coat
6 3 (3.30%) F5
6 3 (3.30%) Juniper
6 3 (3.30%) Meraki
6 3 (3.30%) NetScout
6 3 (3.30%) Oracle
6 3 (3.30%) Reuters
6 3 (3.30%) SevOne
6 3 (3.30%) Sun
6 3 (3.30%) Xerox
7 2 (2.20%) McAfee
7 2 (2.20%) Remedy
7 2 (2.20%) Splunk