Period
to 24 January 2020

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 24 January 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
Central London > City of London
6 months to
24 Jan 2020
Same period 2019 Same period 2018
Rank 116 177 167
Rank change year-on-year +61 -10 -19
Contract jobs citing Service Delivery 82 80 82
As % of all contract IT jobs advertised in the City of London 1.66% 1.17% 1.15%
As % of the Processes & Methodologies category 1.89% 1.33% 1.29%
Number of daily rates quoted 65 56 52
City of London median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - -8.60%
10th Percentile £142 £238 £234
90th Percentile £659 £600 £679
Central London median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -11.11%
Number of hourly rates quoted 2 7 1
City of London median hourly rate £19.75 £22.00 £16.50
Median hourly rate % change year-on-year -10.23% +33.33% -87.78%
10th Percentile £15.93 £18.47 £16.25
90th Percentile £23.78 £28.25 £16.75
Central London median hourly rate £19.75 £22.50 £23.25
% change year-on-year -12.22% -3.23% -68.47%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 4,342 6,029 6,372
As % of all contract IT jobs advertised in the City of London 88.07% 88.14% 89.32%
Number of daily rates quoted 3,325 4,708 5,097
City of London median daily rate £514 £513 £501
Median daily rate % change year-on-year +0.20% +2.40% +5.37%
10th Percentile £320 £319 £325
90th Percentile £688 £675 £688
Central London median daily rate £510 £513 £500
% change year-on-year -0.49% +2.50% +5.26%
Number of hourly rates quoted 53 66 65
City of London median hourly rate £21.00 £19.25 £18.70
Median hourly rate % change year-on-year +9.09% +2.94% -9.88%
10th Percentile £12.11 £13.00 £11.69
90th Percentile £52.25 £36.05 £34.95
Central London median hourly rate £21.25 £20.00 £21.00
% change year-on-year +6.25% -4.76% +10.53%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the City of London.

Contractor daily rate trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 24 January 2020.

Contractor daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the City of London.

Contractor hourly rate trend for Service Delivery in the City of London

Service Delivery
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the City of London region over the 6 months to 24 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Moorgate - 1 £238 -
Service Delivery
Central London

For the 6 months to 24 January 2020, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Delivery.

1 25 (30.49%) Finance
2 24 (29.27%) ITIL
2 24 (29.27%) Microsoft
3 17 (20.73%) Active Directory
3 17 (20.73%) Windows
4 15 (18.29%) Agile Software Development
5 14 (17.07%) Stakeholder Management
5 14 (17.07%) ITSM
6 13 (15.85%) Project Management
7 11 (13.41%) Telecoms
7 11 (13.41%) Migration
7 11 (13.41%) Data Centre
8 10 (12.20%) Change Management
8 10 (12.20%) Office 365
9 9 (10.98%) Service Management
10 8 (9.76%) Microsoft Office
10 8 (9.76%) Root Cause Analysis
10 8 (9.76%) Banking
10 8 (9.76%) Windows 10
10 8 (9.76%) Problem-Solving
11 7 (8.54%) Public Sector
11 7 (8.54%) IaaS
11 7 (8.54%) PaaS
11 7 (8.54%) SCCM
11 7 (8.54%) CCNA
11 7 (8.54%) SLA
11 7 (8.54%) Cisco Certification
11 7 (8.54%) Citrix
12 6 (7.32%) VMware
12 6 (7.32%) Cisco

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.88%) Skype for Business
2 3 (3.66%) Apache Airflow
2 3 (3.66%) Apache Spark
2 3 (3.66%) Luigi
3 1 (1.22%) Confluence
3 1 (1.22%) MS Project Server
3 1 (1.22%) WebSphere
Applications
1 8 (9.76%) Microsoft Office
2 3 (3.66%) Microsoft Excel
3 2 (2.44%) Microsoft PowerPoint
3 2 (2.44%) Microsoft Project
4 1 (1.22%) MS Visio
Business Applications
1 2 (2.44%) Oracle EBS
2 1 (1.22%) Academy Housing
2 1 (1.22%) Dynamics CRM
2 1 (1.22%) OPENContractor
2 1 (1.22%) OPENHousing
2 1 (1.22%) Oracle Financials
2 1 (1.22%) Oracle Retail
2 1 (1.22%) PeopleSoft Financials
Cloud Services
1 10 (12.20%) Office 365
2 7 (8.54%) IaaS
2 7 (8.54%) PaaS
3 6 (7.32%) Azure
4 2 (2.44%) AWS
4 2 (2.44%) SaaS
5 1 (1.22%) Cloud Computing
5 1 (1.22%) G Suite
Communications & Networking
1 6 (7.32%) Skype
1 6 (7.32%) VPN
1 6 (7.32%) WAN
2 5 (6.10%) DNS
2 5 (6.10%) TCP/IP
3 4 (4.88%) DHCP
3 4 (4.88%) Firewall
3 4 (4.88%) LAN
4 3 (3.66%) MPLS
4 3 (3.66%) VoIP
5 2 (2.44%) BGP
5 2 (2.44%) BIG-IP
5 2 (2.44%) Ethernet
5 2 (2.44%) F5 BIG-IP LTM
5 2 (2.44%) Internet
5 2 (2.44%) NetScaler
5 2 (2.44%) OSPF
5 2 (2.44%) Wi-Fi
6 1 (1.22%) Cisco ASA
6 1 (1.22%) Converged Networks
Database & Business Intelligence
1 3 (3.66%) Apache Cassandra
1 3 (3.66%) Azkaban
1 3 (3.66%) Big Data
1 3 (3.66%) Hadoop
1 3 (3.66%) NoSQL
1 3 (3.66%) PostgreSQL
2 1 (1.22%) SAP BW
2 1 (1.22%) SAP HANA
Development Applications
1 4 (4.88%) InstallShield
1 4 (4.88%) Jenkins
1 4 (4.88%) MSI
1 4 (4.88%) WinDbg
2 3 (3.66%) Git (software)
2 3 (3.66%) Maven
3 1 (1.22%) JIRA
General
1 25 (30.49%) Finance
2 11 (13.41%) Telecoms
3 8 (9.76%) Banking
4 7 (8.54%) Public Sector
5 4 (4.88%) Financial Institution
6 3 (3.66%) Electronics
6 3 (3.66%) Manufacturing
6 3 (3.66%) Marketing
7 1 (1.22%) Billing
7 1 (1.22%) Front Office
7 1 (1.22%) Housing Association
7 1 (1.22%) Retail
Job Titles
1 19 (23.17%) Analyst
2 12 (14.63%) Service Analyst
3 10 (12.20%) Support Analyst
4 8 (9.76%) Delivery Manager
5 7 (8.54%) Data Centre Manager
5 7 (8.54%) Data Migration Manager
5 7 (8.54%) Migration Manager
5 7 (8.54%) Programme Manager
6 6 (7.32%) 1st Line Support
6 6 (7.32%) Project Manager
7 5 (6.10%) 1st/2nd Line Support
7 5 (6.10%) 2nd Line Support
7 5 (6.10%) IT Analyst
7 5 (6.10%) IT Support
7 5 (6.10%) IT Support Analyst
8 4 (4.88%) Desktop Support
8 4 (4.88%) IT Manager
8 4 (4.88%) Network Engineer
8 4 (4.88%) Service Delivery Manager
8 4 (4.88%) Service Manager
Libraries, Frameworks & Software Standards
1 3 (3.66%) Kafka
1 3 (3.66%) REST
1 3 (3.66%) Spark Streaming
2 1 (1.22%) Middleware
Miscellaneous
1 11 (13.41%) Data Centre
2 5 (6.10%) Analytical Skills
2 5 (6.10%) Management Information System
2 5 (6.10%) User Experience
3 4 (4.88%) Blackberry
4 3 (3.66%) Data Structures
4 3 (3.66%) Public Cloud
5 1 (1.22%) Foreign Exchange (FX)
5 1 (1.22%) PKI
5 1 (1.22%) Replication
5 1 (1.22%) Video Conferencing
Operating Systems
1 17 (20.73%) Windows
2 8 (9.76%) Windows 10
3 6 (7.32%) Mac OS
4 5 (6.10%) Linux
4 5 (6.10%) Windows Server
5 3 (3.66%) Windows Server 2012
6 2 (2.44%) Unix
7 1 (1.22%) Debian
7 1 (1.22%) Mac OS X
7 1 (1.22%) Red Hat Enterprise Linux
7 1 (1.22%) Ubuntu
Processes & Methodologies
1 24 (29.27%) ITIL
2 15 (18.29%) Agile Software Development
3 14 (17.07%) ITSM
3 14 (17.07%) Stakeholder Management
4 13 (15.85%) Project Management
5 11 (13.41%) Migration
6 10 (12.20%) Change Management
7 9 (10.98%) Service Management
8 8 (9.76%) Problem-Solving
8 8 (9.76%) Root Cause Analysis
9 6 (7.32%) Continuous Improvement
9 6 (7.32%) Incident Management
9 6 (7.32%) Infrastructure Engineering
9 6 (7.32%) Problem Management
9 6 (7.32%) Programme Management
9 6 (7.32%) Project Delivery
10 5 (6.10%) DevOps
10 5 (6.10%) Technical Architecture
11 4 (4.88%) Analytics
11 4 (4.88%) Application Packaging
Programming Languages
1 4 (4.88%) PowerShell
1 4 (4.88%) VBScript
2 3 (3.66%) AWK
2 3 (3.66%) C++
2 3 (3.66%) Java
2 3 (3.66%) Python
2 3 (3.66%) Scala
2 3 (3.66%) sed
2 3 (3.66%) SQL
Qualifications
1 7 (8.54%) CCNA
1 7 (8.54%) Cisco Certification
2 6 (7.32%) Security Cleared
3 5 (6.10%) SC Cleared
4 4 (4.88%) PRINCE2 Certification
5 3 (3.66%) CCDA
5 3 (3.66%) CCDP
5 3 (3.66%) CCIE
5 3 (3.66%) CCNP
5 3 (3.66%) Degree
5 3 (3.66%) ITIL Foundation Certificate
5 3 (3.66%) MCP
6 2 (2.44%) BC Cleared
6 2 (2.44%) BPSS Clearance
6 2 (2.44%) CCA
6 2 (2.44%) Citrix Certification
7 1 (1.22%) Computer Science Degree
7 1 (1.22%) ITIL Certification
Quality Assurance & Compliance
1 7 (8.54%) SLA
2 4 (4.88%) COBIT
3 1 (1.22%) ISAE 3402
3 1 (1.22%) ISO/IEC 27001
3 1 (1.22%) QA
3 1 (1.22%) Sarbanes-Oxley
3 1 (1.22%) SSAE 16
System Software
1 17 (20.73%) Active Directory
2 6 (7.32%) VMware Infrastructure
2 6 (7.32%) XenApp
2 6 (7.32%) XenDesktop
3 4 (4.88%) DFS Replication
3 4 (4.88%) Microsoft App-V
3 4 (4.88%) Xen
4 2 (2.44%) Citrix Hypervisor
4 2 (2.44%) Firmware
5 1 (1.22%) VMware ESXi
Systems Management
1 7 (8.54%) SCCM
2 4 (4.88%) Jamf Pro
2 4 (4.88%) Perfmon
2 4 (4.88%) SCOM
2 4 (4.88%) WSUS
2 4 (4.88%) XenMobile
Vendors
1 24 (29.27%) Microsoft
2 7 (8.54%) Citrix
3 6 (7.32%) Cisco
3 6 (7.32%) Ivanti
3 6 (7.32%) SAP
3 6 (7.32%) VMware
4 5 (6.10%) HP
5 4 (4.88%) Lumension
5 4 (4.88%) McAfee
5 4 (4.88%) ServiceNow
6 3 (3.66%) Meraki
6 3 (3.66%) Oracle
7 2 (2.44%) Apple
8 1 (1.22%) Ariba
8 1 (1.22%) Bloomberg
8 1 (1.22%) CA
8 1 (1.22%) Hyperion
8 1 (1.22%) Red Hat
8 1 (1.22%) Reuters
8 1 (1.22%) Salesforce.com