The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 3 months to 25 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Services Delivery
London / City of London
Rank 109 104 103
Rank change year-on-year -5 -1  
Contract jobs citing Service Delivery 46 56 97
As % of all contract IT jobs advertised in the City of London 1.52% 1.68% 1.92%
As % of the Processes & Methodologies category 1.78% 1.92% 2.32%
Number of daily rates quoted 33 40 70
Median daily rate £500 £438 £414
Median daily rate % change year-on-year +14.28% +5.67%  
90% offered a daily rate of more than £310 £295 £236
10% offered a daily rate of more than £575 £603 £550
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 2 0 4
Median hourly rate £14.50 - £77.50
90% offered a hourly rate of more than £14.22 - £23.75
10% offered a hourly rate of more than £14.78 - £143.50
UK excluding London median hourly rate £16.50 £25.00 £14.85
% change year-on-year -34.00% +68.35%  

Service Delivery is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
City of London
Contract job vacancies with a requirement for process and methodology skills 2590 2921 4181
As % of all contract IT job vacancies advertised in the City of London 85.48% 87.82% 82.55%
Number of daily rates quoted 2034 2334 3226
Median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.55%  
90% offered a daily rate of more than £345 £325 £313
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £410 £400 £400
% change year-on-year +2.50% +0.06%  
Number of hourly rates quoted 22 27 36
Median hourly rate £16.00 £20.89 £20.45
Median hourly rate % change year-on-year -23.40% +2.17%  
90% offered a hourly rate of more than £13.50 £14.20 £12.50
10% offered a hourly rate of more than £28.35 £47.50 £92.50
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

Service Delivery
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London citing Service Delivery as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the City of London.

Contractor daily rate trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Delivery in the City of London over the 3 months to 25 March 2017.

Contractor daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery in the City of London.

Contractor hourly rate trend for Service Delivery in the City of London

Service Delivery
Top 30 Related IT Skills in the City of London

For the 6 months to 25 March 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Service Delivery.

1 34 (39.53%) Finance
2 26 (30.23%) ITIL
3 20 (23.26%) Agile Software Development
4 15 (17.44%) Banking
5 14 (16.28%) Project Management
6 12 (13.95%) Change Management
6 12 (13.95%) Security Cleared
7 11 (12.79%) Service Management
7 11 (12.79%) Workflow
7 11 (12.79%) SLA
7 11 (12.79%) Windows
7 11 (12.79%) Analytical Skills
8 10 (11.63%) Linux
8 10 (11.63%) CRM
8 10 (11.63%) Financial Institution
8 10 (11.63%) QA
9 9 (10.47%) High Availability
10 8 (9.30%) Scrum
10 8 (9.30%) Use Case
10 8 (9.30%) Business Analysis
11 7 (8.14%) Investment Banking
11 7 (8.14%) User Acceptance Testing
11 7 (8.14%) Test Scripting
11 7 (8.14%) DV Cleared
11 7 (8.14%) Hedge funds
11 7 (8.14%) Stakeholder Management
11 7 (8.14%) Back Office
11 7 (8.14%) C#
11 7 (8.14%) .NET
11 7 (8.14%) Oracle

Service Delivery
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.49%) CMS
1 3 (3.49%) MS Exchange
2 2 (2.33%) IIS
3 1 (1.16%) Apache
3 1 (1.16%) Oracle HTTP Server
3 1 (1.16%) Oracle Workflow
3 1 (1.16%) SAS
3 1 (1.16%) Tomcat
3 1 (1.16%) WebSphere
Applications
1 6 (6.98%) MS Excel
2 4 (4.65%) MS Office
3 2 (2.33%) MS PowerPoint
4 1 (1.16%) MS Project
Business Applications
1 2 (2.33%) Dynamics CRM
Cloud Services
1 5 (5.81%) SuccessFactors
2 4 (4.65%) Amazon AWS
3 3 (3.49%) Microsoft Azure
4 2 (2.33%) Office 365
5 1 (1.16%) Azure Active Directory
Communications & Networking
1 4 (4.65%) HTTP
1 4 (4.65%) Internet
2 3 (3.49%) DNS
2 3 (3.49%) LAN
3 2 (2.33%) SSL
3 2 (2.33%) WAN
4 1 (1.16%) BIG-IP
4 1 (1.16%) Cisco Nexus
4 1 (1.16%) DMZ
4 1 (1.16%) F5 BIG-IP GTM
4 1 (1.16%) F5 BIG-IP LTM
4 1 (1.16%) Firewall
4 1 (1.16%) NetScaler
4 1 (1.16%) OSPF
4 1 (1.16%) SAN
4 1 (1.16%) TCP/IP
4 1 (1.16%) VLAN
4 1 (1.16%) VSAN
4 1 (1.16%) Wi-Fi
4 1 (1.16%) Wireless
Database & Business Intelligence
1 7 (8.14%) SQL Server
2 4 (4.65%) MongoDB
3 2 (2.33%) Electronic Patient Records
4 1 (1.16%) InterSystems Cache
4 1 (1.16%) Oracle Database
4 1 (1.16%) Power BI
4 1 (1.16%) Siebel EIM
Development Applications
1 5 (5.81%) Subversion
2 4 (4.65%) Git (software)
2 4 (4.65%) Team Foundation Server
3 2 (2.33%) SpecFlow
3 2 (2.33%) TeamCity
3 2 (2.33%) TestDirector
General
1 34 (39.53%) Finance
2 15 (17.44%) Banking
3 10 (11.63%) Financial Institution
4 7 (8.14%) Back Office
4 7 (8.14%) Investment Banking
5 5 (5.81%) Law
6 4 (4.65%) Legal
7 2 (2.33%) Front Office
7 2 (2.33%) Marketing
7 2 (2.33%) Pharmaceutical
7 2 (2.33%) Telecoms
8 1 (1.16%) Billing
8 1 (1.16%) Publishing
8 1 (1.16%) Retail
Job Titles
1 20 (23.26%) Service Manager
2 19 (22.09%) Analyst
3 12 (13.95%) Delivery Manager
4 9 (10.47%) Developer
5 8 (9.30%) Services Delivery Manager
6 5 (5.81%) Linux Engineer
6 5 (5.81%) Service Transition Manager
6 5 (5.81%) Transition Manager
7 4 (4.65%) Architect
7 4 (4.65%) Business Analyst
7 4 (4.65%) Change Manager
7 4 (4.65%) Release Manager
7 4 (4.65%) Service Analyst
7 4 (4.65%) Technical Analyst
8 3 (3.49%) 2nd Line Service Desk Analyst
8 3 (3.49%) Active Directory Analyst
8 3 (3.49%) Change and Release Manager
8 3 (3.49%) Project Manager
8 3 (3.49%) Service Desk Analyst
8 3 (3.49%) Support Engineer
Libraries, Frameworks & Software Standards
1 7 (8.14%) .NET
2 5 (5.81%) Web Services
3 4 (4.65%) ASP.NET
3 4 (4.65%) RESTful
3 4 (4.65%) SignalR
4 3 (3.49%) HTML
4 3 (3.49%) jQuery
5 2 (2.33%) ASP.NET MVC
5 2 (2.33%) ASP.NET MVC 4
5 2 (2.33%) CSS
6 1 (1.16%) HTML5
6 1 (1.16%) LINQ
6 1 (1.16%) Middleware
Miscellaneous
1 11 (12.79%) Analytical Skills
2 7 (8.14%) Hedge funds
3 6 (6.98%) Enterprise Software
4 5 (5.81%) Data Centre
4 5 (5.81%) Derivative
4 5 (5.81%) User Experience
5 3 (3.49%) Management Information System
6 2 (2.33%) Clustering
6 2 (2.33%) Credit Risk
6 2 (2.33%) Mobile App
6 2 (2.33%) NHS
6 2 (2.33%) Reinsurance
7 1 (1.16%) Computer Science
7 1 (1.16%) EMC VNX
7 1 (1.16%) Fat Client
7 1 (1.16%) Fintech
7 1 (1.16%) Market Risk
7 1 (1.16%) Thin Client
7 1 (1.16%) Video Conferencing
7 1 (1.16%) Virtual Team
Operating Systems
1 11 (12.79%) Windows
2 10 (11.63%) Linux
3 7 (8.14%) Windows Server
4 4 (4.65%) Red Hat Enterprise Linux
4 4 (4.65%) Unix
5 3 (3.49%) Oracle Linux
6 2 (2.33%) CentOS
6 2 (2.33%) Windows 7
7 1 (1.16%) Android
7 1 (1.16%) Apple iOS
7 1 (1.16%) Windows 2000
7 1 (1.16%) Windows Server 2003
7 1 (1.16%) Windows Server 2008
7 1 (1.16%) Windows Server 2012
7 1 (1.16%) Windows XP
Processes & Methodologies
1 26 (30.23%) ITIL
2 20 (23.26%) Agile Software Development
3 14 (16.28%) Project Management
4 12 (13.95%) Change Management
5 11 (12.79%) Service Management
5 11 (12.79%) Workflow
6 10 (11.63%) CRM
7 9 (10.47%) High Availability
8 8 (9.30%) Business Analysis
8 8 (9.30%) Scrum
8 8 (9.30%) Use Case
9 7 (8.14%) Stakeholder Management
9 7 (8.14%) Test Scripting
9 7 (8.14%) User Acceptance Testing
10 6 (6.98%) Continuous Improvement
10 6 (6.98%) ERP
10 6 (6.98%) Trend Analysis
10 6 (6.98%) Waterfall
11 5 (5.81%) Data Modelling
11 5 (5.81%) Regression Testing
Programming Languages
1 7 (8.14%) C#
2 5 (5.81%) Bash Shell
3 4 (4.65%) JavaScript
3 4 (4.65%) Python
3 4 (4.65%) SQL
4 3 (3.49%) C
5 2 (2.33%) Java
5 2 (2.33%) PowerShell
5 2 (2.33%) Ruby
Qualifications
1 12 (13.95%) Security Cleared
2 7 (8.14%) DV Cleared
3 5 (5.81%) ITIL Certification
3 5 (5.81%) SC Cleared
4 3 (3.49%) Degree
5 2 (2.33%) BPSS Clearance
5 2 (2.33%) ISEB
5 2 (2.33%) ISTQB Foundation Certification
5 2 (2.33%) Microsoft Certification
6 1 (1.16%) APMP
6 1 (1.16%) CCNA
6 1 (1.16%) Cisco Certification
6 1 (1.16%) JNCIA
6 1 (1.16%) MCSA
6 1 (1.16%) MCSE
Quality Assurance & Compliance
1 11 (12.79%) SLA
2 10 (11.63%) QA
3 2 (2.33%) MiFID
3 2 (2.33%) PCI DSS
4 1 (1.16%) Data Quality
4 1 (1.16%) EFQM
4 1 (1.16%) GAAP
4 1 (1.16%) PMO
4 1 (1.16%) Sarbanes-Oxley
System Software
1 4 (4.65%) Active Directory
2 3 (3.49%) VMware Infrastructure
3 2 (2.33%) GFS2
3 2 (2.33%) GlusterFS
3 2 (2.33%) OCFS2
4 1 (1.16%) DFS Replication
4 1 (1.16%) Hyper-V
4 1 (1.16%) NFS
4 1 (1.16%) Samba
4 1 (1.16%) VMware ESX
4 1 (1.16%) VMware ESXi
4 1 (1.16%) vSphere
4 1 (1.16%) XenApp
Systems Management
1 4 (4.65%) Puppet
2 2 (2.33%) Ansible
2 2 (2.33%) CFEngine
2 2 (2.33%) Failover Clustering
2 2 (2.33%) SELinux
3 1 (1.16%) HP SIM
3 1 (1.16%) Oracle EDQ
3 1 (1.16%) Tivoli
Vendors
1 7 (8.14%) Oracle
2 5 (5.81%) Microsoft
2 5 (5.81%) SAP
2 5 (5.81%) SmartStream
3 3 (3.49%) Cisco
3 3 (3.49%) HP
3 3 (3.49%) OpenText
3 3 (3.49%) Pega
3 3 (3.49%) Red Hat
3 3 (3.49%) RedDot
3 3 (3.49%) VMware
3 3 (3.49%) WorldPay
4 2 (2.33%) Teradata
5 1 (1.16%) Citrix
5 1 (1.16%) CommVault
5 1 (1.16%) EMC
5 1 (1.16%) IBM
5 1 (1.16%) IBM Sterling
5 1 (1.16%) LANDesk
5 1 (1.16%) Siebel
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