Period
to 18 November 2017

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
Central London > City of London
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 156 143 121
Rank change year-on-year -13 -22 -3
Contract jobs citing Service Delivery 95 110 167
As % of all contract IT jobs advertised in the City of London 1.34% 1.64% 1.81%
As % of the Processes & Methodologies category 1.52% 1.88% 2.15%
Number of daily rates quoted 60 91 107
City of London median daily rate £425 £475 £450
Median daily rate % change year-on-year -10.53% +5.56% +5.88%
10th Percentile £254 £363 £234
90th Percentile £589 £625 £643
Central London median daily rate £425 £475 £450
% change year-on-year -10.53% +5.56% +5.88%
Number of hourly rates quoted 2 5 2
City of London median hourly rate £18.25 £12.50 £20.25
Median hourly rate % change year-on-year +46.00% -38.27% -20.59%
10th Percentile £16.53 £11.25 £17.03
90th Percentile £20.58 £91.00 £23.28
Central London median hourly rate £20.00 £12.50 £21.98
% change year-on-year +60.00% -43.12% +12.23%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6261 5866 7755
As % of all contract IT jobs advertised in the City of London 88.43% 87.42% 83.87%
Number of daily rates quoted 4975 4699 6170
City of London median daily rate £513 £475 £465
Median daily rate % change year-on-year +7.89% +2.15% +3.33%
10th Percentile £325 £313 £288
90th Percentile £688 £663 £650
Central London median daily rate £500 £475 £460
% change year-on-year +5.26% +3.26% +3.37%
Number of hourly rates quoted 59 55 74
City of London median hourly rate £20.00 £20.00 £21.00
Median hourly rate % change year-on-year - -4.76% +10.53%
10th Percentile £13.34 £12.15 £10.91
90th Percentile £30.90 £53.05 £40.00
Central London median hourly rate £20.25 £19.00 £20.00
% change year-on-year +6.58% -5.00% +11.14%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the City of London.

Contractor daily rate trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 18 November 2017.

Contractor daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the City of London.

Contractor hourly rate trend for Service Delivery in the City of London

For the 6 months to 18 November 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Service Delivery.

1 32 (33.68%) Finance
2 31 (32.63%) ITIL
3 22 (23.16%) Degree
4 21 (22.11%) Agile Software Development
4 21 (22.11%) Project Management
5 18 (18.95%) Microsoft
6 14 (14.74%) Windows
7 12 (12.63%) SLA
7 12 (12.63%) Active Directory
8 11 (11.58%) Microsoft Office
8 11 (11.58%) Incident Management
8 11 (11.58%) Microsoft Azure
8 11 (11.58%) Windows Server
9 10 (10.53%) Stakeholder Management
9 10 (10.53%) Banking
10 9 (9.47%) QA
10 9 (9.47%) Microsoft Excel
10 9 (9.47%) Migration
10 9 (9.47%) Service Management
10 9 (9.47%) Change Management
11 8 (8.42%) Document Management
11 8 (8.42%) PowerShell
11 8 (8.42%) Mobile App
12 7 (7.37%) Continuous Improvement
12 7 (7.37%) Test Automation
12 7 (7.37%) Mentoring
12 7 (7.37%) Oracle
12 7 (7.37%) LAN
12 7 (7.37%) WAN
13 6 (6.32%) PMI Certification

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.26%) MS Exchange
2 2 (2.11%) CMS
2 2 (2.11%) Exchange Server 2013
2 2 (2.11%) SharePoint
2 2 (2.11%) WebSphere
3 1 (1.05%) Apache
3 1 (1.05%) Confluence
3 1 (1.05%) OpenStack
3 1 (1.05%) Skype for Business
3 1 (1.05%) Tomcat
Applications
1 11 (11.58%) Microsoft Office
2 9 (9.47%) Microsoft Excel
3 5 (5.26%) Microsoft PowerPoint
3 5 (5.26%) MS Visio
4 3 (3.16%) Microsoft Project
Business Applications
1 3 (3.16%) Oracle Retail
2 2 (2.11%) Dynamics NAV
2 2 (2.11%) Oracle Financials
2 2 (2.11%) PeopleSoft Financials
2 2 (2.11%) Remedy ITSM
2 2 (2.11%) SAP ERP
3 1 (1.05%) Oracle Receivables
3 1 (1.05%) SAP CRM
3 1 (1.05%) SAP FI
Cloud Services
1 11 (11.58%) Microsoft Azure
2 5 (5.26%) Office 365
3 3 (3.16%) Amazon AWS
4 2 (2.11%) Azure Active Directory
4 2 (2.11%) Cloud Computing
Communications & Networking
1 7 (7.37%) LAN
1 7 (7.37%) WAN
2 4 (4.21%) Firewall
3 3 (3.16%) DNS
3 3 (3.16%) Network Security
3 3 (3.16%) Structured Cabling
3 3 (3.16%) Wi-Fi
4 2 (2.11%) DHCP
4 2 (2.11%) DMZ
4 2 (2.11%) HTTP
4 2 (2.11%) NAS
4 2 (2.11%) SAN
4 2 (2.11%) TCP/IP
5 1 (1.05%) Cisco Nexus
5 1 (1.05%) Skype
5 1 (1.05%) VLAN
5 1 (1.05%) VPN
5 1 (1.05%) WLAN
Database & Business Intelligence
1 4 (4.21%) Relational Database
2 3 (3.16%) MySQL
2 3 (3.16%) SQL Server
3 2 (2.11%) DB2
3 2 (2.11%) RDBMS
3 2 (2.11%) SQL Server 2012
3 2 (2.11%) SQL Server Integration Services
4 1 (1.05%) Geospatial Data
4 1 (1.05%) GIS
4 1 (1.05%) Oracle Database
4 1 (1.05%) Oracle Database 11g
4 1 (1.05%) Oracle Database 12c
4 1 (1.05%) PostgreSQL
4 1 (1.05%) Power BI
Development Applications
1 3 (3.16%) Git (software)
1 3 (3.16%) JIRA
1 3 (3.16%) Selenium
1 3 (3.16%) SpecFlow
2 2 (2.11%) Appium
2 2 (2.11%) Capybara
2 2 (2.11%) Cucumber
2 2 (2.11%) Jenkins
2 2 (2.11%) JMeter
2 2 (2.11%) LoadUI
2 2 (2.11%) RubyGems
2 2 (2.11%) WebDriver
3 1 (1.05%) NuGet
3 1 (1.05%) Octopus Deploy
3 1 (1.05%) Team Foundation Server
3 1 (1.05%) TeamCity
3 1 (1.05%) Vagrant
General
1 32 (33.68%) Finance
2 10 (10.53%) Banking
3 6 (6.32%) Investment Banking
3 6 (6.32%) Retail
4 4 (4.21%) Back Office
4 4 (4.21%) Legal
4 4 (4.21%) Telecoms
5 3 (3.16%) Law
5 3 (3.16%) Military
6 2 (2.11%) Advertising
6 2 (2.11%) Billing
6 2 (2.11%) General Ledger
6 2 (2.11%) Marketing
6 2 (2.11%) Publishing
7 1 (1.05%) Financial Institution
7 1 (1.05%) Front Office
7 1 (1.05%) German Language
7 1 (1.05%) Retail Banking
Job Titles
1 16 (16.84%) Analyst
2 14 (14.74%) Service Manager
3 9 (9.47%) Project Manager
4 8 (8.42%) Delivery Manager
4 8 (8.42%) Services Delivery Manager
5 4 (4.21%) Administrator
5 4 (4.21%) Architect
5 4 (4.21%) Business Manager
5 4 (4.21%) Consultant
5 4 (4.21%) Head of IT
5 4 (4.21%) Service Analyst
5 4 (4.21%) Test Analyst
5 4 (4.21%) Transition Manager
6 3 (3.16%) Automation Tester
6 3 (3.16%) DBA
6 3 (3.16%) Infrastructure Engineer
6 3 (3.16%) Service Transition Manager
6 3 (3.16%) Solutions Architect
6 3 (3.16%) Tester
7 2 (2.11%) Oracle Solutions Architect
Libraries, Frameworks & Software Standards
1 3 (3.16%) HTML
2 2 (2.11%) .NET
2 2 (2.11%) JSON
2 2 (2.11%) Web Services
2 2 (2.11%) XML
2 2 (2.11%) YAML
3 1 (1.05%) CSS
3 1 (1.05%) FIX Protocol
3 1 (1.05%) Mason
Miscellaneous
1 8 (8.42%) Mobile App
2 6 (6.32%) Analytical Skills
2 6 (6.32%) Management Information System
3 5 (5.26%) Data Centre
4 4 (4.21%) BYOD
4 4 (4.21%) Computer Science
4 4 (4.21%) NHS
5 3 (3.16%) Enterprise Software
5 3 (3.16%) Virtual Team
6 2 (2.11%) Blackberry
6 2 (2.11%) Clustering
6 2 (2.11%) Replication
6 2 (2.11%) User Experience
7 1 (1.05%) APACS
7 1 (1.05%) Chip and PIN
7 1 (1.05%) EMV
7 1 (1.05%) Fixed Income
7 1 (1.05%) Foreign Exchange (FX)
7 1 (1.05%) Market Risk
7 1 (1.05%) Swaptions
Operating Systems
1 14 (14.74%) Windows
2 11 (11.58%) Windows Server
3 6 (6.32%) Apple iOS
4 5 (5.26%) Linux
4 5 (5.26%) Windows Server 2008
5 4 (4.21%) Android
5 4 (4.21%) Windows 10
6 2 (2.11%) Mac OS
7 1 (1.05%) Unix
7 1 (1.05%) Windows 7
7 1 (1.05%) Windows Server 2012
Processes & Methodologies
1 31 (32.63%) ITIL
2 21 (22.11%) Agile Software Development
2 21 (22.11%) Project Management
3 11 (11.58%) Incident Management
4 10 (10.53%) Stakeholder Management
5 9 (9.47%) Change Management
5 9 (9.47%) Migration
5 9 (9.47%) Service Management
6 8 (8.42%) Document Management
7 7 (7.37%) Continuous Improvement
7 7 (7.37%) Mentoring
7 7 (7.37%) Test Automation
8 6 (6.32%) Coaching
8 6 (6.32%) CRM
8 6 (6.32%) ITSM
8 6 (6.32%) Performance Management
8 6 (6.32%) PRINCE2
8 6 (6.32%) Process Improvement
8 6 (6.32%) Programme Management
9 5 (5.26%) E-Commerce
Programming Languages
1 8 (8.42%) PowerShell
2 6 (6.32%) SQL
3 4 (4.21%) C#
4 2 (2.11%) Ruby
4 2 (2.11%) VBScript
5 1 (1.05%) Bash Shell
5 1 (1.05%) C
5 1 (1.05%) Java
5 1 (1.05%) PHP
5 1 (1.05%) PL/SQL
5 1 (1.05%) Python
5 1 (1.05%) VBA
Qualifications
1 22 (23.16%) Degree
2 6 (6.32%) PMI Certification
2 6 (6.32%) Security Cleared
3 5 (5.26%) CAPM
3 5 (5.26%) SC Cleared
4 4 (4.21%) ITIL Certification
5 2 (2.11%) ISEB
5 2 (2.11%) ISTQB
5 2 (2.11%) ISTQB Foundation Certification
6 1 (1.05%) APMP
6 1 (1.05%) CISSP
6 1 (1.05%) Computer Science Degree
6 1 (1.05%) CTC Cleared
6 1 (1.05%) DV Cleared
6 1 (1.05%) MCSA
6 1 (1.05%) Microsoft Certification
6 1 (1.05%) PMP
6 1 (1.05%) PRINCE2 Certification
Quality Assurance & Compliance
1 12 (12.63%) SLA
2 9 (9.47%) QA
3 2 (2.11%) Data Quality
3 2 (2.11%) PMO
4 1 (1.05%) COBIT
4 1 (1.05%) MiFID
4 1 (1.05%) Sarbanes-Oxley
System Software
1 12 (12.63%) Active Directory
2 6 (6.32%) VMware Infrastructure
3 3 (3.16%) VMware ESXi
3 3 (3.16%) XenApp
4 2 (2.11%) DFS Replication
4 2 (2.11%) Hyper-V
4 2 (2.11%) Microsoft App-V
4 2 (2.11%) Xen
4 2 (2.11%) XenDesktop
5 1 (1.05%) Docker
5 1 (1.05%) iptables
5 1 (1.05%) vSphere
Systems Management
1 5 (5.26%) SCCM
2 4 (4.21%) SCOM
3 3 (3.16%) XenMobile
4 2 (2.11%) SCOrch
5 1 (1.05%) HP SIM
5 1 (1.05%) Microsoft Intune
5 1 (1.05%) Oracle RMAN
5 1 (1.05%) SELinux
5 1 (1.05%) vCenter Server
5 1 (1.05%) vRealize
Vendors
1 18 (18.95%) Microsoft
2 7 (7.37%) Oracle
3 6 (6.32%) VMware
4 5 (5.26%) Citrix
4 5 (5.26%) Xerox
5 3 (3.16%) HP
5 3 (3.16%) PeopleSoft
5 3 (3.16%) Retek
5 3 (3.16%) ServiceNow
5 3 (3.16%) SolarWinds
6 2 (2.11%) AppSense
6 2 (2.11%) ATG
6 2 (2.11%) Hyperion
6 2 (2.11%) NetApp
6 2 (2.11%) Remedy
6 2 (2.11%) SAP
7 1 (1.05%) CheckPoint
7 1 (1.05%) Cisco
7 1 (1.05%) Juniper
7 1 (1.05%) Murex