Period
to 1 August 2021

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 1 August 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
Central London > City of London
6 months to
1 Aug 2021
Same period 2020 Same period 2019
Rank 120 115 124
Rank change year-on-year -5 +9 +41
Contract jobs citing Service Delivery 47 20 120
As % of all contract jobs advertised in the City of London 1.38% 0.86% 1.84%
As % of the Processes & Methodologies category 1.51% 0.97% 2.03%
Number of daily rates quoted 39 17 94
10th Percentile £285 £173 £266
25th Percentile £372 £210 £350
Median daily rate (50th Percentile) £525 £375 £475
Median % change year-on-year +40.00% -21.05% -
75th Percentile £675 £475 £539
90th Percentile £713 £493 £588
Central London median daily rate £525 £400 £475
% change year-on-year +31.25% -15.79% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 3,111 2,061 5,910
As % of all contract IT jobs advertised in the City of London 91.04% 88.34% 90.41%
Number of daily rates quoted 2,282 1,526 4,650
10th Percentile £363 £338 £350
25th Percentile £450 £425 £425
Median daily rate (50th Percentile) £550 £525 £525
Median % change year-on-year +4.76% - +2.44%
75th Percentile £644 £602 £600
90th Percentile £725 £686 £675
Central London median daily rate £550 £513 £525
% change year-on-year +7.32% -2.38% +5.00%
Number of hourly rates quoted 37 39 70
10th Percentile £10.10 £12.48 £11.25
25th Percentile £14.25 £16.00 £12.76
Median hourly rate £23.45 £36.00 £19.13
Median % change year-on-year -34.86% +88.24% +2.27%
75th Percentile £33.75 £44.85 £37.35
90th Percentile £53.80 £53.30 £47.08
Central London median hourly rate £22.50 £35.50 £19.75
% change year-on-year -36.62% +79.75% +5.61%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Service Delivery in the City of London.

Daily rate trend for Service Delivery in the City of London

Service Delivery
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Delivery in the City of London over the 6 months to 1 August 2021.

Daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Service Delivery in the City of London.

Hourly rate trend for Service Delivery in the City of London

For the 6 months to 1 August 2021, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Delivery.

1 18 (38.30%) Microsoft 365
1 18 (38.30%) Social Skills
2 17 (36.17%) Microsoft Office
2 17 (36.17%) ITIL
3 15 (31.91%) Microsoft
3 15 (31.91%) Migration
4 13 (27.66%) Project Management
4 13 (27.66%) Project Delivery
5 12 (25.53%) Project Governance
5 12 (25.53%) PRINCE2
6 11 (23.40%) Finance
6 11 (23.40%) IaaS
7 10 (21.28%) Matrix Organization
7 10 (21.28%) Microsoft Project
7 10 (21.28%) Windows
7 10 (21.28%) Incident Management
7 10 (21.28%) QA
8 9 (19.15%) Agile Software Development
8 9 (19.15%) iSeries
8 9 (19.15%) NAS
8 9 (19.15%) LPAR
8 9 (19.15%) Apple iOS
8 9 (19.15%) PowerHA
8 9 (19.15%) FTP
8 9 (19.15%) IBM
8 9 (19.15%) DB2
8 9 (19.15%) Middleware
8 9 (19.15%) SAN
8 9 (19.15%) AS400
8 9 (19.15%) Replication

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (12.77%) SharePoint
2 1 (2.13%) Exchange Server 2010
2 1 (2.13%) MS Exchange
2 1 (2.13%) Skype for Business
Applications
1 17 (36.17%) Microsoft Office
2 10 (21.28%) Microsoft Project
Cloud Services
1 18 (38.30%) Microsoft 365
2 11 (23.40%) IaaS
3 8 (17.02%) Azure
4 5 (10.64%) PaaS
5 3 (6.38%) SaaS
6 2 (4.26%) Azure Active Directory
6 2 (4.26%) OneDrive
7 1 (2.13%) Amazon EC2
7 1 (2.13%) Amazon S3
7 1 (2.13%) AWS
7 1 (2.13%) Azure ExpressRoute
7 1 (2.13%) CloudSense
7 1 (2.13%) Power Platform
Communications & Networking
1 9 (19.15%) FTP
1 9 (19.15%) NAS
1 9 (19.15%) SAN
2 3 (6.38%) Remote Desktop
2 3 (6.38%) Unified Communications
3 1 (2.13%) 2G
3 1 (2.13%) 3G
3 1 (2.13%) 4G
3 1 (2.13%) 5G
3 1 (2.13%) DHCP
3 1 (2.13%) DNS
3 1 (2.13%) Fibre Channel
3 1 (2.13%) Firewall
3 1 (2.13%) PSTN
Database & Business Intelligence
1 9 (19.15%) DB2
2 1 (2.13%) Power BI
General
1 18 (38.30%) Social Skills
2 11 (23.40%) Finance
3 6 (12.77%) Influencing Skills
4 4 (8.51%) French Language
5 3 (6.38%) Back Office
5 3 (6.38%) Documentation Skills
5 3 (6.38%) Public Sector
6 2 (4.26%) Legal
7 1 (2.13%) Analytical Skills
7 1 (2.13%) Banking
7 1 (2.13%) Financial Institution
Job Titles
1 13 (27.66%) Project Manager
2 7 (14.89%) Delivery Manager
2 7 (14.89%) Service Delivery Manager
2 7 (14.89%) Service Manager
3 5 (10.64%) PRINCE2 Project Manager
4 4 (8.51%) Consultant
4 4 (8.51%) IT Engineer
4 4 (8.51%) IT Support
4 4 (8.51%) IT Support Engineer
4 4 (8.51%) Senior IT Engineer
4 4 (8.51%) Senior IT Support
4 4 (8.51%) Senior Support Engineer
4 4 (8.51%) Support Engineer
5 3 (6.38%) Back Office Engineer
5 3 (6.38%) IT Manager
5 3 (6.38%) IT Services Delivery Manager
5 3 (6.38%) IT Services Manager
6 2 (4.26%) ITIL Manager
6 2 (4.26%) Senior Service Delivery Manager
6 2 (4.26%) Senior Service Manager
Libraries, Frameworks & Software Standards
1 9 (19.15%) Middleware
2 1 (2.13%) AngularJS
2 1 (2.13%) CSS
2 1 (2.13%) HTML
2 1 (2.13%) Web Services
Miscellaneous
1 9 (19.15%) AS400
1 9 (19.15%) iSeries
1 9 (19.15%) LPAR
1 9 (19.15%) Replication
2 3 (6.38%) SWIFT
2 3 (6.38%) User Experience
2 3 (6.38%) Video Conferencing
3 2 (4.26%) Data Centre
3 2 (4.26%) EMC VNX
4 1 (2.13%) EMC VMAX
4 1 (2.13%) Enterprise Storage
4 1 (2.13%) Hedge funds
4 1 (2.13%) Management Information System
4 1 (2.13%) Symmetrix
Operating Systems
1 10 (21.28%) Windows
2 9 (19.15%) Apple iOS
3 4 (8.51%) Windows 7
4 3 (6.38%) Unix
5 2 (4.26%) Windows 10
5 2 (4.26%) Windows Server
6 1 (2.13%) Windows Server 2003
6 1 (2.13%) Windows Server 2008
6 1 (2.13%) Windows Server 2012
6 1 (2.13%) Windows Server 2016
Processes & Methodologies
1 17 (36.17%) ITIL
2 15 (31.91%) Migration
3 13 (27.66%) Project Delivery
3 13 (27.66%) Project Management
4 12 (25.53%) PRINCE2
4 12 (25.53%) Project Governance
5 10 (21.28%) Incident Management
5 10 (21.28%) Matrix Organization
6 9 (19.15%) Agile Software Development
6 9 (19.15%) Business Continuity
6 9 (19.15%) Disaster Recovery
7 8 (17.02%) Service Management
8 7 (14.89%) Business Case
9 6 (12.77%) Cost-Benefit Analysis
10 5 (10.64%) Change Management
10 5 (10.64%) Emotional Intelligence
10 5 (10.64%) ITSM
10 5 (10.64%) Problem-Solving
11 4 (8.51%) Stakeholder Management
12 3 (6.38%) Enterprise Architecture
Programming Languages
1 1 (2.13%) JavaScript
1 1 (2.13%) PowerShell
Qualifications
1 6 (12.77%) PMP
2 3 (6.38%) Degree
3 2 (4.26%) APMP
3 2 (4.26%) ITIL Certification
4 1 (2.13%) CISA
4 1 (2.13%) CISM
4 1 (2.13%) CISSP
4 1 (2.13%) SC Cleared
4 1 (2.13%) Security Cleared
Quality Assurance & Compliance
1 10 (21.28%) QA
2 4 (8.51%) SLA
3 3 (6.38%) SEPA
4 2 (4.26%) GDPR
5 1 (2.13%) ISO/IEC 27001
5 1 (2.13%) PCI DSS
System Software
1 9 (19.15%) PowerHA
2 1 (2.13%) Active Directory
2 1 (2.13%) Microsoft App-V
2 1 (2.13%) vSphere
2 1 (2.13%) XenApp
2 1 (2.13%) XenDesktop
Systems Management
1 2 (4.26%) Active Directory Federation Services
2 1 (2.13%) FortiGate
2 1 (2.13%) SCCM
2 1 (2.13%) Symantec Enterprise Vault
Vendors
1 15 (31.91%) Microsoft
2 9 (19.15%) IBM
3 6 (12.77%) Citrix
4 3 (6.38%) ServiceNow
4 3 (6.38%) VMware
5 2 (4.26%) EMC
6 1 (2.13%) Dell
6 1 (2.13%) Infoblox
6 1 (2.13%) Isilon
6 1 (2.13%) Oracle
6 1 (2.13%) Salesforce.com
6 1 (2.13%) Symantec