Period
to 25 October 2021

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 25 October 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Delivery
Central London > City of London
6 months to
25 Oct 2021
Same period 2020 Same period 2019
Rank 111 93 124
Rank change year-on-year -18 +31 +56
Contract jobs citing Service Delivery 66 25 111
As % of all contract jobs advertised in the City of London 1.69% 1.39% 1.87%
As % of the Processes & Methodologies category 1.86% 1.56% 2.06%
Number of daily rates quoted 56 22 92
10th Percentile £262 £190 £166
25th Percentile £377 £227 £314
Median daily rate (50th Percentile) £475 £518 £475
Median % change year-on-year -8.21% +8.95% +5.56%
75th Percentile £575 £538 £550
90th Percentile £653 £576 £587
Central London median daily rate £475 £488 £475
% change year-on-year -2.56% +2.63% +5.56%
Number of hourly rates quoted 1 0 0
Median hourly rate £13.00 - -
Central London median hourly rate £13.73 - -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 3,553 1,601 5,381
As % of all contract IT jobs advertised in the City of London 91.20% 89.24% 90.56%
Number of daily rates quoted 2,680 1,200 4,297
10th Percentile £363 £313 £325
25th Percentile £463 £413 £425
Median daily rate (50th Percentile) £550 £524 £525
Median % change year-on-year +5.01% -0.24% +3.96%
75th Percentile £650 £600 £600
90th Percentile £750 £675 £676
Central London median daily rate £550 £515 £513
% change year-on-year +6.80% +0.49% +2.50%
Number of hourly rates quoted 35 30 61
10th Percentile £12.10 £14.95 £12.00
25th Percentile £19.88 £18.13 £12.76
Median hourly rate £32.00 £32.00 £19.00
Median % change year-on-year - +68.42% +1.60%
75th Percentile £42.50 £44.50 £26.00
90th Percentile £62.35 £47.75 £49.31
Central London median hourly rate £32.20 £32.00 £20.42
% change year-on-year +0.63% +56.75% +9.17%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Service Delivery in the City of London.

Daily rate trend for Service Delivery in the City of London

Service Delivery
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Delivery in the City of London over the 6 months to 25 October 2021.

Daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Service Delivery in the City of London.

Hourly rate trend for Service Delivery in the City of London

For the 6 months to 25 October 2021, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Delivery.

1 22 (33.33%) Microsoft 365
2 18 (27.27%) Windows
3 16 (24.24%) Social Skills
4 15 (22.73%) ITIL
5 14 (21.21%) Microsoft
5 14 (21.21%) Finance
6 13 (19.70%) Agile Software Development
7 12 (18.18%) Incident Management
7 12 (18.18%) Service Management
7 12 (18.18%) Azure
8 10 (15.15%) Continuous Improvement
8 10 (15.15%) Project Management
9 9 (13.64%) Microsoft Office
9 9 (13.64%) VMware
9 9 (13.64%) DevOps
10 8 (12.12%) ITSM
11 7 (10.61%) Migration
11 7 (10.61%) Stakeholder Management
11 7 (10.61%) Data Centre
11 7 (10.61%) Windows 10
11 7 (10.61%) Collaborative Working
11 7 (10.61%) Public Sector
11 7 (10.61%) Project Delivery
12 6 (9.09%) Windows Server
12 6 (9.09%) Major Incident Management
12 6 (9.09%) SLA
12 6 (9.09%) Legal
13 5 (7.58%) Financial Institution
13 5 (7.58%) Active Directory
13 5 (7.58%) C

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.06%) SharePoint
2 3 (4.55%) OpenStack
3 2 (3.03%) IIS
4 1 (1.52%) Confluence
4 1 (1.52%) Exchange Server 2010
4 1 (1.52%) MS Exchange
4 1 (1.52%) Skype for Business
Applications
1 9 (13.64%) Microsoft Office
2 3 (4.55%) Microsoft Project
3 1 (1.52%) Microsoft Excel
Business Applications
1 2 (3.03%) Magento
2 1 (1.52%) Eikon
Cloud Services
1 22 (33.33%) Microsoft 365
2 12 (18.18%) Azure
3 5 (7.58%) IaaS
4 4 (6.06%) PaaS
5 3 (4.55%) AWS
5 3 (4.55%) AWS CloudFormation
5 3 (4.55%) Azure Active Directory
5 3 (4.55%) GCP
5 3 (4.55%) Serverless
6 2 (3.03%) Azure ExpressRoute
6 2 (3.03%) OneDrive
6 2 (3.03%) Power Platform
6 2 (3.03%) SaaS
7 1 (1.52%) CloudSense
7 1 (1.52%) GitHub
7 1 (1.52%) Google Analytics
7 1 (1.52%) Google Tag Manager
7 1 (1.52%) Trello
Communications & Networking
1 3 (4.55%) Fibre Channel
1 3 (4.55%) SAN
1 3 (4.55%) Unified Communications
1 3 (4.55%) VPN
2 2 (3.03%) FCoE
2 2 (3.03%) Firewall
2 2 (3.03%) iSCSI
2 2 (3.03%) Remote Desktop
2 2 (3.03%) WebEx
3 1 (1.52%) 2G
3 1 (1.52%) 3G
3 1 (1.52%) 4G
3 1 (1.52%) 5G
3 1 (1.52%) DHCP
3 1 (1.52%) DNS
3 1 (1.52%) FTP
3 1 (1.52%) NAS
3 1 (1.52%) SD-WAN
3 1 (1.52%) WAN
3 1 (1.52%) Wireless
Database & Business Intelligence
1 2 (3.03%) Power BI
1 2 (3.03%) SQL Server
2 1 (1.52%) Big Data
2 1 (1.52%) DB2
2 1 (1.52%) MongoDB
2 1 (1.52%) NoSQL
2 1 (1.52%) Oracle Database
Development Applications
1 2 (3.03%) Browser DevTools
1 2 (3.03%) JIRA
2 1 (1.52%) Gatling
2 1 (1.52%) Git (software)
2 1 (1.52%) Jenkins
2 1 (1.52%) Postman
2 1 (1.52%) Selenium
General
1 16 (24.24%) Social Skills
2 14 (21.21%) Finance
3 7 (10.61%) Public Sector
4 6 (9.09%) Legal
5 5 (7.58%) Financial Institution
6 4 (6.06%) French Language
7 3 (4.55%) Banking
8 2 (3.03%) Retail
9 1 (1.52%) Analytical Skills
9 1 (1.52%) Documentation Skills
9 1 (1.52%) Front Office
9 1 (1.52%) Influencing Skills
9 1 (1.52%) Law
9 1 (1.52%) Telecoms
Job Titles
1 16 (24.24%) Delivery Manager
2 15 (22.73%) Service Delivery Manager
2 15 (22.73%) Service Manager
3 7 (10.61%) IT Engineer
3 7 (10.61%) Project Manager
4 6 (9.09%) IT Manager
4 6 (9.09%) IT Services Delivery Manager
4 6 (9.09%) IT Services Manager
4 6 (9.09%) Senior IT Engineer
5 5 (7.58%) Infrastructure Engineer
5 5 (7.58%) Support Engineer
6 4 (6.06%) Analyst
6 4 (6.06%) Architect
6 4 (6.06%) Consultant
6 4 (6.06%) IT Support
6 4 (6.06%) IT Support Engineer
6 4 (6.06%) Senior IT Support
6 4 (6.06%) Senior Support Engineer
7 3 (4.55%) Senior Service Manager
7 3 (4.55%) Services Director
Libraries, Frameworks & Software Standards
1 3 (4.55%) .NET
2 2 (3.03%) CSS
2 2 (3.03%) HTML
3 1 (1.52%) .NET Framework
3 1 (1.52%) AngularJS
3 1 (1.52%) Middleware
3 1 (1.52%) Play Framework
3 1 (1.52%) XMPP
Miscellaneous
1 7 (10.61%) Data Centre
2 5 (7.58%) Hedge funds
3 3 (4.55%) Enterprise Cloud
3 3 (4.55%) NHS
4 2 (3.03%) EMC VNX
4 2 (3.03%) Management Information System
5 1 (1.52%) AS400
5 1 (1.52%) Blackberry
5 1 (1.52%) BYOD
5 1 (1.52%) EMC VMAX
5 1 (1.52%) Enterprise Storage
5 1 (1.52%) EPoS
5 1 (1.52%) iSeries
5 1 (1.52%) LPAR
5 1 (1.52%) Mobile App
5 1 (1.52%) Replication
5 1 (1.52%) Robotics
5 1 (1.52%) Symmetrix
5 1 (1.52%) User Experience
5 1 (1.52%) Video Conferencing
Operating Systems
1 18 (27.27%) Windows
2 7 (10.61%) Windows 10
3 6 (9.09%) Windows Server
4 5 (7.58%) Windows 7
5 4 (6.06%) Windows Server 2012
6 3 (4.55%) Apple iOS
6 3 (4.55%) Windows Server 2016
7 2 (3.03%) Linux
7 2 (3.03%) Windows Server 2019
8 1 (1.52%) Android
8 1 (1.52%) Windows Server 2003
8 1 (1.52%) Windows Server 2008
Processes & Methodologies
1 15 (22.73%) ITIL
2 13 (19.70%) Agile Software Development
3 12 (18.18%) Incident Management
3 12 (18.18%) Service Management
4 10 (15.15%) Continuous Improvement
4 10 (15.15%) Project Management
5 9 (13.64%) DevOps
6 8 (12.12%) ITSM
7 7 (10.61%) Collaborative Working
7 7 (10.61%) Migration
7 7 (10.61%) Project Delivery
7 7 (10.61%) Stakeholder Management
8 6 (9.09%) Major Incident Management
9 5 (7.58%) Analytics
9 5 (7.58%) Data Protection
9 5 (7.58%) DevSecOps
9 5 (7.58%) Infrastructure Engineering
9 5 (7.58%) Problem-Solving
10 4 (6.06%) Cybersecurity
10 4 (6.06%) Service Desk Management
Programming Languages
1 5 (7.58%) C
1 5 (7.58%) JavaScript
2 4 (6.06%) PowerShell
2 4 (6.06%) Python
3 3 (4.55%) C++
3 3 (4.55%) Java
Qualifications
1 5 (7.58%) Security Cleared
2 4 (6.06%) Degree
2 4 (6.06%) SC Cleared
3 3 (4.55%) CISSP
4 2 (3.03%) APMP
4 2 (3.03%) CCNP
4 2 (3.03%) Cisco Certification
4 2 (3.03%) ITIL Certification
5 1 (1.52%) ISEB
5 1 (1.52%) ITIL Foundation Certificate
5 1 (1.52%) PMP
Quality Assurance & Compliance
1 6 (9.09%) SLA
2 5 (7.58%) GDPR
3 3 (4.55%) QA
4 1 (1.52%) Accessibility
System Software
1 5 (7.58%) Active Directory
1 5 (7.58%) VMware Infrastructure
2 3 (4.55%) Docker
3 2 (3.03%) vSphere
4 1 (1.52%) Microsoft App-V
4 1 (1.52%) PowerHA
4 1 (1.52%) VMware ESXi
4 1 (1.52%) XenApp
4 1 (1.52%) XenDesktop
Systems Management
1 4 (6.06%) SCCM
2 3 (4.55%) Kubernetes
2 3 (4.55%) Terraform
3 2 (3.03%) Active Directory Federation Services
3 2 (3.03%) Cisco CUCM
3 2 (3.03%) FortiGate
3 2 (3.03%) Microsoft Intune
3 2 (3.03%) Symantec Enterprise Vault
4 1 (1.52%) Grafana
4 1 (1.52%) Kibana
4 1 (1.52%) McAfee ePO
4 1 (1.52%) NetBackup
4 1 (1.52%) Norton AntiVirus
4 1 (1.52%) vCenter Server
4 1 (1.52%) WSUS
Vendors
1 14 (21.21%) Microsoft
2 9 (13.64%) VMware
3 5 (7.58%) Citrix
3 5 (7.58%) ServiceNow
4 4 (6.06%) Cisco
5 2 (3.03%) Arista
5 2 (3.03%) Aruba
5 2 (3.03%) Bloomberg
5 2 (3.03%) CheckPoint
5 2 (3.03%) EMC
5 2 (3.03%) Nimble Storage
5 2 (3.03%) Reuters
5 2 (3.03%) Salesforce.com
5 2 (3.03%) SolarWinds
5 2 (3.03%) Symantec
6 1 (1.52%) Google
6 1 (1.52%) Infoblox
6 1 (1.52%) Isilon
6 1 (1.52%) PagerDuty
6 1 (1.52%) Splunk