Period
to 19 October 2018

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Delivery
Central London > City of London
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 171 151 142
Rank change year-on-year -20 -9 -17
Contract jobs citing Service Delivery 84 94 100
As % of all contract IT jobs advertised in the City of London 1.20% 1.37% 1.50%
As % of the Processes & Methodologies category 1.39% 1.54% 1.71%
Number of daily rates quoted 63 56 82
City of London median daily rate £450 £425 £475
Median daily rate % change year-on-year +5.88% -10.53% +8.88%
10th Percentile £271 £241 £356
90th Percentile £620 £638 £624
Central London median daily rate £450 £425 £475
% change year-on-year +5.88% -10.53% +8.57%
Number of hourly rates quoted 4 2 6
City of London median hourly rate £21.00 £18.25 £12.50
Median hourly rate % change year-on-year +15.07% +46.00% -38.27%
10th Percentile £19.50 £16.53 £11.25
90th Percentile £23.75 £20.58 £78.13
Central London median hourly rate £22.50 £19.35 £12.50
% change year-on-year +16.31% +54.76% -47.92%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6,053 6,122 5,858
As % of all contract IT jobs advertised in the City of London 86.47% 89.15% 87.91%
Number of daily rates quoted 4,822 4,825 4,684
City of London median daily rate £510 £500 £475
Median daily rate % change year-on-year +2.00% +5.26% +2.70%
10th Percentile £325 £325 £313
90th Percentile £675 £675 £663
Central London median daily rate £500 £500 £475
% change year-on-year - +5.26% +5.56%
Number of hourly rates quoted 96 55 53
City of London median hourly rate £18.70 £18.70 £19.92
Median hourly rate % change year-on-year - -6.12% -0.40%
10th Percentile £13.00 £13.31 £11.25
90th Percentile £33.38 £31.20 £54.03
Central London median hourly rate £18.70 £18.70 £19.00
% change year-on-year - -1.58% -5.00%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Delivery in the City of London.

Contractor daily rate trend for Service Delivery in the City of London

Service Delivery
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 19 October 2018.

Contractor daily rate histogram for Service Delivery in the City of London

Service Delivery
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Delivery in the City of London.

Contractor hourly rate trend for Service Delivery in the City of London

For the 6 months to 19 October 2018, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Delivery.

1 37 (44.05%) ITIL
2 29 (34.52%) Microsoft
3 27 (32.14%) Windows
4 23 (27.38%) Finance
5 20 (23.81%) Incident Management
6 17 (20.24%) Active Directory
7 15 (17.86%) Stakeholder Management
7 15 (17.86%) Banking
8 14 (16.67%) Degree
8 14 (16.67%) Service Management
9 13 (15.48%) SCCM
10 11 (13.10%) SCOM
10 11 (13.10%) Windows 10
11 10 (11.90%) Office 365
11 10 (11.90%) Change Management
11 10 (11.90%) VMware
11 10 (11.90%) Project Management
12 9 (10.71%) Citrix
12 9 (10.71%) Problem Management
12 9 (10.71%) Agile Software Development
12 9 (10.71%) People Management
12 9 (10.71%) Proactive Monitoring
12 9 (10.71%) Service Delivery Management
13 8 (9.52%) Self-Motivation
13 8 (9.52%) Windows Server
13 8 (9.52%) Continuous Improvement
13 8 (9.52%) XenDesktop
13 8 (9.52%) Microsoft Azure
13 8 (9.52%) ITSM
14 7 (8.33%) Microsoft App-V

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.76%) Skype for Business
2 2 (2.38%) SharePoint
3 1 (1.19%) Blackberry Enterprise Server
Applications
1 6 (7.14%) Microsoft Office
2 2 (2.38%) Microsoft Project
3 1 (1.19%) AutoCAD
Business Applications
1 4 (4.76%) Dynamics AX
2 2 (2.38%) Dynamics CRM
3 1 (1.19%) Eikon
3 1 (1.19%) Oracle EBS R12
Cloud Services
1 10 (11.90%) Office 365
2 8 (9.52%) Microsoft Azure
3 6 (7.14%) Amazon AWS
4 3 (3.57%) Azure Active Directory
5 1 (1.19%) G Suite
5 1 (1.19%) Google Cloud Platform
5 1 (1.19%) SaaS
Communications & Networking
1 7 (8.33%) WAN
2 6 (7.14%) LAN
3 4 (4.76%) Skype
4 3 (3.57%) DNS
4 3 (3.57%) Firewall
4 3 (3.57%) Network Security
4 3 (3.57%) VPN
4 3 (3.57%) Wireless
5 2 (2.38%) BGP
5 2 (2.38%) Cisco Nexus
5 2 (2.38%) FTP
5 2 (2.38%) Internet
5 2 (2.38%) OSPF
5 2 (2.38%) Structured Cabling
5 2 (2.38%) TCP/IP
5 2 (2.38%) Wireshark
6 1 (1.19%) F5 BIG-IP GTM
6 1 (1.19%) F5 BIG-IP LTM
6 1 (1.19%) Multicast
6 1 (1.19%) NX-OS
Database & Business Intelligence
1 3 (3.57%) Data Warehouse
1 3 (3.57%) Enterprise Data Warehouse
2 2 (2.38%) GIS
2 2 (2.38%) Power BI
2 2 (2.38%) SQL Server Integration Services
3 1 (1.19%) SQL Server
3 1 (1.19%) SQL Server Analysis Services
Development Applications
1 1 (1.19%) Git (software)
1 1 (1.19%) Jenkins
1 1 (1.19%) JIRA
General
1 23 (27.38%) Finance
2 15 (17.86%) Banking
3 5 (5.95%) Front Office
4 4 (4.76%) Financial Institution
4 4 (4.76%) Investment Banking
4 4 (4.76%) Telecoms
5 3 (3.57%) Corporate Banking
5 3 (3.57%) Retail
6 2 (2.38%) Legal
7 1 (1.19%) Advertising
7 1 (1.19%) Law
7 1 (1.19%) Local Government
7 1 (1.19%) Private Banking
7 1 (1.19%) Publishing
7 1 (1.19%) Retail Banking
7 1 (1.19%) Spanish Language
Job Titles
1 22 (26.19%) Service Manager
2 19 (22.62%) Delivery Manager
3 18 (21.43%) Services Delivery Manager
4 9 (10.71%) Project Manager
5 8 (9.52%) Analyst
6 7 (8.33%) Desktop Support
6 7 (8.33%) Infrastructure Engineer
7 4 (4.76%) Applications Specialist
7 4 (4.76%) Azure Engineer
7 4 (4.76%) Citrix Specialist
7 4 (4.76%) Desktop Specialist
7 4 (4.76%) IT Engineer
7 4 (4.76%) IT Manager
7 4 (4.76%) Service Transition Manager
7 4 (4.76%) Transition Manager
8 3 (3.57%) Infrastructure Specialist
8 3 (3.57%) IT Services Delivery Manager
8 3 (3.57%) IT Services Manager
8 3 (3.57%) Senior Infrastructure Engineer
8 3 (3.57%) Service Support Manager
Libraries, Frameworks & Software Standards
1 2 (2.38%) FIX Protocol
2 1 (1.19%) LDAP
2 1 (1.19%) Web Services
Miscellaneous
1 8 (9.52%) Self-Motivation
2 7 (8.33%) Blackberry
3 5 (5.95%) Data Centre
4 4 (4.76%) Computer Science
5 3 (3.57%) Analytical Skills
5 3 (3.57%) Virtual Team
6 2 (2.38%) Cloud Native
7 1 (1.19%) CCTV
7 1 (1.19%) CMDB
7 1 (1.19%) Data Protection Act
7 1 (1.19%) EMC VMAX
7 1 (1.19%) EMC VNX
7 1 (1.19%) Enterprise Storage
7 1 (1.19%) Freedom of Information Act
7 1 (1.19%) Hedge funds
7 1 (1.19%) iPad
7 1 (1.19%) PKI
7 1 (1.19%) Reference Data
7 1 (1.19%) Taxonomies
7 1 (1.19%) Video Conferencing
Operating Systems
1 27 (32.14%) Windows
2 11 (13.10%) Windows 10
3 8 (9.52%) Windows Server
4 7 (8.33%) Windows Server 2012
5 6 (7.14%) Unix
6 4 (4.76%) Linux
7 3 (3.57%) Windows 7
8 2 (2.38%) Apple iOS
9 1 (1.19%) AIX
9 1 (1.19%) Android
9 1 (1.19%) Mac OS X
9 1 (1.19%) Solaris
9 1 (1.19%) Windows XP
Processes & Methodologies
1 37 (44.05%) ITIL
2 20 (23.81%) Incident Management
3 15 (17.86%) Stakeholder Management
4 14 (16.67%) Service Management
5 10 (11.90%) Change Management
5 10 (11.90%) Project Management
6 9 (10.71%) Agile Software Development
6 9 (10.71%) People Management
6 9 (10.71%) Proactive Monitoring
6 9 (10.71%) Problem Management
6 9 (10.71%) Service Delivery Management
7 8 (9.52%) Continuous Improvement
7 8 (9.52%) ITSM
8 7 (8.33%) Capacity Management
8 7 (8.33%) Compliance Audit
8 7 (8.33%) Infrastructure Engineering
9 6 (7.14%) Risk Management
10 5 (5.95%) Identity Management
10 5 (5.95%) Storage Management
10 5 (5.95%) Supplier Management
Programming Languages
1 6 (7.14%) PowerShell
2 4 (4.76%) SQL
3 3 (3.57%) VBA
4 1 (1.19%) Perl
4 1 (1.19%) Python
4 1 (1.19%) T-SQL
Qualifications
1 14 (16.67%) Degree
2 4 (4.76%) Cisco Certification
2 4 (4.76%) ITIL Certification
3 3 (3.57%) CCNA
3 3 (3.57%) Computer Science Degree
3 3 (3.57%) Microsoft Certification
4 2 (2.38%) CISSP
4 2 (2.38%) MCP
4 2 (2.38%) MCSE
4 2 (2.38%) Security Cleared
5 1 (1.19%) CEH
5 1 (1.19%) DV Cleared
5 1 (1.19%) GCIH
5 1 (1.19%) HNC
5 1 (1.19%) MCSA
5 1 (1.19%) PMI Certification
5 1 (1.19%) PMP
5 1 (1.19%) SANS
Quality Assurance & Compliance
1 4 (4.76%) SLA
2 2 (2.38%) Data Quality
2 2 (2.38%) PMO
3 1 (1.19%) Disclosure Scotland
3 1 (1.19%) Sarbanes-Oxley
System Software
1 17 (20.24%) Active Directory
2 8 (9.52%) XenDesktop
3 7 (8.33%) Microsoft App-V
3 7 (8.33%) VMware ESXi
3 7 (8.33%) XenApp
4 6 (7.14%) VMware Infrastructure
5 5 (5.95%) Hyper-V
6 3 (3.57%) DFS Replication
7 1 (1.19%) ProxySG
7 1 (1.19%) Virtual Desktop
7 1 (1.19%) Virtual Machines
7 1 (1.19%) vSphere
Systems Management
1 13 (15.48%) SCCM
2 11 (13.10%) SCOM
3 7 (8.33%) SCOrch
3 7 (8.33%) XenMobile
4 6 (7.14%) Single Sign-On
5 3 (3.57%) McAfee ePO
5 3 (3.57%) Microsoft Intune
5 3 (3.57%) SafeCom
6 2 (2.38%) Ansible
7 1 (1.19%) CSIRT
7 1 (1.19%) Kubernetes
7 1 (1.19%) Nagios
7 1 (1.19%) PowerCLI
7 1 (1.19%) vCenter Server
7 1 (1.19%) vRealize
Vendors
1 29 (34.52%) Microsoft
2 10 (11.90%) VMware
3 9 (10.71%) Citrix
4 7 (8.33%) Ivanti
5 5 (5.95%) Cisco
6 4 (4.76%) McAfee
6 4 (4.76%) ServiceNow
7 3 (3.57%) Meraki
8 2 (2.38%) Bloomberg
8 2 (2.38%) Blue Coat
8 2 (2.38%) CyberArk
8 2 (2.38%) Google
8 2 (2.38%) HP
8 2 (2.38%) Remedy
8 2 (2.38%) Reuters
8 2 (2.38%) Splunk
8 2 (2.38%) Tableau
9 1 (1.19%) NetScout
9 1 (1.19%) Northgate
9 1 (1.19%) Speakerbus