Period
to 16 January 2018

The median contractor rate for a Service Manager was £435 per day in advertised job vacancies in the East of England during the 6 months to 16 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
England > East of England
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 164 145 133
Rank change year-on-year -19 -12 +18
Contract jobs requiring a Service Manager 30 36 61
As % of all contract IT jobs advertised in the East of England 0.63% 0.80% 1.18%
As % of the Job Titles category 0.66% 0.83% 1.24%
Number of daily rates quoted 23 23 47
East of England median daily rate £435 £400 £380
Median daily rate % change year-on-year +8.75% +5.26% -17.39%
10th Percentile £303 £330 £250
90th Percentile £496 £535 £605
England median daily rate £433 £450 £423
% change year-on-year -3.89% +6.51% +5.63%
Number of hourly rates quoted 0 0 3
East of England median hourly rate - - £25.00
England median hourly rate £36.00 £26.50 £27.00
% change year-on-year +35.85% -1.85% +17.39%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,529 4,322 4,913
% of contract IT jobs with a recognized job title 94.59% 95.62% 95.14%
Number of daily rates quoted 2,630 2,461 2,820
East of England median daily rate £413 £388 £390
Median daily rate % change year-on-year +6.45% -0.64% +4.00%
10th Percentile £213 £200 £206
90th Percentile £575 £538 £575
England median daily rate £450 £425 £415
% change year-on-year +5.88% +2.41% +3.75%
Number of hourly rates quoted 316 354 505
East of England median hourly rate £19.50 £20.00 £22.50
Median hourly rate % change year-on-year -2.50% -11.11% +12.50%
10th Percentile £10.81 £11.00 £10.50
90th Percentile £47.50 £47.50 £46.55
England median hourly rate £18.50 £18.29 £18.25
% change year-on-year +1.15% +0.22% +10.61%

Service Manager
Job Vacancy Trend in the East of England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Manager in the East of England

Service Manager
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager in the East of England.

Contractor daily rate trend for Service Manager in the East of England

Service Manager
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Manager in the East of England over the 6 months to 16 January 2018.

Contractor daily rate histogram for Service Manager in the East of England

Service Manager
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager in the East of England.

Contractor hourly rate trend for Service Manager in the East of England

Service Manager
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the East of England region over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex 0 9 £325 -27.78% 5
Hertfordshire -12 9 £400 - 2
Cambridgeshire -19 6 £435 +2.35% 6
Bedfordshire -8 5 £435 +16.00% 3
Suffolk +8 1 £425 -
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 16 January 2018, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring Service Manager in the job title.

1 22 (73.33%) ITIL
2 12 (40.00%) Service Delivery
3 9 (30.00%) Project Management
4 8 (26.67%) Service Design
5 6 (20.00%) ITIL V3
5 6 (20.00%) Change Management
5 6 (20.00%) SAP
6 5 (16.67%) Finance
6 5 (16.67%) SLA
7 4 (13.33%) ERP
7 4 (13.33%) SAP MM
7 4 (13.33%) Incident Management
7 4 (13.33%) Asset Management
7 4 (13.33%) Billing
7 4 (13.33%) ServiceNow
7 4 (13.33%) SAP FSCM
8 3 (10.00%) Acceptance Criteria
8 3 (10.00%) Degree
8 3 (10.00%) Problem Management
8 3 (10.00%) Retail
8 3 (10.00%) Stakeholder Management
8 3 (10.00%) ACCA
8 3 (10.00%) ITSM
8 3 (10.00%) Service Management
8 3 (10.00%) CIMA
8 3 (10.00%) ITIL Certification
8 3 (10.00%) NHS
8 3 (10.00%) Middleware
9 2 (6.67%) Active Directory
9 2 (6.67%) PRINCE2

Service Manager Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.67%) SharePoint
2 1 (3.33%) Skype for Business
Applications
1 1 (3.33%) Microsoft Office
1 1 (3.33%) Spreadsheet
Business Applications
1 4 (13.33%) SAP FSCM
1 4 (13.33%) SAP MM
2 1 (3.33%) Remedy ITSM
2 1 (3.33%) SAP CO
2 1 (3.33%) SAP FI
2 1 (3.33%) SAP FI/CO
2 1 (3.33%) SAP SD
Cloud Services
1 1 (3.33%) Cloud Computing
1 1 (3.33%) Office 365
Communications & Networking
1 1 (3.33%) Internet
1 1 (3.33%) Skype
General
1 5 (16.67%) Finance
2 4 (13.33%) Billing
3 3 (10.00%) Retail
4 2 (6.67%) Automotive
5 1 (3.33%) Banking
5 1 (3.33%) Games
5 1 (3.33%) Local Government
5 1 (3.33%) Manufacturing
5 1 (3.33%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (10.00%) Middleware
Miscellaneous
1 3 (10.00%) NHS
2 1 (3.33%) Computer Science
2 1 (3.33%) Mainframe
2 1 (3.33%) Management Information System
2 1 (3.33%) PMI
2 1 (3.33%) Virtual Team
Processes & Methodologies
1 22 (73.33%) ITIL
2 12 (40.00%) Service Delivery
3 9 (30.00%) Project Management
4 8 (26.67%) Service Design
5 6 (20.00%) Change Management
5 6 (20.00%) ITIL V3
6 4 (13.33%) Asset Management
6 4 (13.33%) ERP
6 4 (13.33%) Incident Management
7 3 (10.00%) Acceptance Criteria
7 3 (10.00%) ITSM
7 3 (10.00%) Problem Management
7 3 (10.00%) Service Management
7 3 (10.00%) Stakeholder Management
8 2 (6.67%) Agile Software Development
8 2 (6.67%) Line Management
8 2 (6.67%) People Management
8 2 (6.67%) Performance Monitoring
8 2 (6.67%) PRINCE2
8 2 (6.67%) Technical Architecture
Programming Languages
1 1 (3.33%) SQL
Qualifications
1 3 (10.00%) ACCA
1 3 (10.00%) CIMA
1 3 (10.00%) Degree
1 3 (10.00%) ITIL Certification
2 1 (3.33%) CIPD
2 1 (3.33%) PMI Certification
2 1 (3.33%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (16.67%) SLA
2 2 (6.67%) Disclosure Scotland
System Software
1 2 (6.67%) Active Directory
Vendors
1 6 (20.00%) SAP
2 4 (13.33%) ServiceNow
3 1 (3.33%) Microsoft
3 1 (3.33%) Remedy