Period
to 17 February 2019

The median contractor rate for a Service Manager was £450 per day in advertised job vacancies in England during the 6 months to 17 February 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
UK > England
6 months to
17 Feb 2019
Same period 2018 Same period 2017
Rank 381 351 328
Rank change year-on-year -30 -23 -67
Contract jobs requiring a Service Manager 602 635 679
As % of all contract IT jobs advertised in England 0.67% 0.69% 0.76%
As % of the Job Titles category 0.71% 0.73% 0.81%
Number of daily rates quoted 406 428 465
England median daily rate £450 £438 £450
Median daily rate % change year-on-year +2.86% -2.78% +5.88%
10th Percentile £300 £300 £302
90th Percentile £575 £582 £575
UK median daily rate £450 £435 £450
% change year-on-year +3.45% -3.33% +5.88%
Number of hourly rates quoted 1 6 10
England median hourly rate £35.00 £42.50 £26.50
Median hourly rate % change year-on-year -17.65% +60.38% +3.15%
UK median hourly rate £32.50 £42.50 £26.50
% change year-on-year -23.53% +60.38% +3.15%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 84,672 87,585 84,347
% of contract IT jobs with a recognized job title 94.68% 94.83% 94.81%
Number of daily rates quoted 56,667 58,695 55,388
England median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +1.19%
10th Percentile £275 £263 £256
90th Percentile £650 £638 £613
UK median daily rate £460 £450 £425
% change year-on-year +2.22% +5.88% +3.03%
Number of hourly rates quoted 2,567 2,604 2,960
England median hourly rate £18.70 £18.70 £18.50
Median hourly rate % change year-on-year - +1.08% -
10th Percentile £11.00 £11.00 £10.60
90th Percentile £48.75 £48.09 £47.50
UK median hourly rate £18.70 £18.70 £18.00
% change year-on-year - +3.89% -5.26%

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager in England.

Contractor daily rate trend for Service Manager in England

Service Manager
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Manager in England over the 6 months to 17 February 2019.

Contractor daily rate histogram for Service Manager in England

Service Manager
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager in England.

Contractor hourly rate trend for Service Manager in England

Service Manager
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the England region over the 6 months to 17 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +5 257 £475 - 35
South East -10 124 £450 +12.50% 27
North of England -27 78 £413 -2.94% 32
South West -6 51 £425 -10.53% 19
Midlands -22 50 £425 +6.25% 28
North West -2 44 £388 -11.17% 19
East of England +28 39 £460 +8.24% 12
West Midlands -19 36 £370 -7.50% 20
Yorkshire -10 23 £425 - 12
East Midlands -20 12 £393 -1.57% 8
North East -18 11 £388 -3.13% 1
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 17 February 2019, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Manager in the job title.

1 349 (57.97%) ITIL
2 291 (48.34%) Service Delivery
3 242 (40.20%) Service Management
4 132 (21.93%) Finance
5 103 (17.11%) Stakeholder Management
6 96 (15.95%) Service Design
7 94 (15.61%) Agile Software Development
8 87 (14.45%) Security Cleared
9 81 (13.46%) Project Management
10 80 (13.29%) ITIL Certification
11 72 (11.96%) SC Cleared
12 70 (11.63%) ITSM
13 67 (11.13%) SLA
14 62 (10.30%) Incident Management
15 56 (9.30%) Risk Management
16 46 (7.64%) Problem Management
16 46 (7.64%) ITIL V3
17 43 (7.14%) Change Management
18 41 (6.81%) Telecoms
19 39 (6.48%) PRINCE2
20 36 (5.98%) Degree
20 36 (5.98%) Continuous Improvement
20 36 (5.98%) Amazon AWS
21 35 (5.81%) Banking
22 32 (5.32%) Retail
22 32 (5.32%) DevOps
23 31 (5.15%) Microsoft Azure
23 31 (5.15%) Service Delivery Management
24 30 (4.98%) Microsoft
25 29 (4.82%) Migration

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (2.33%) Confluence
2 5 (0.83%) SAS
3 4 (0.66%) CMS
3 4 (0.66%) MS Exchange
4 3 (0.50%) SharePoint
5 2 (0.33%) Exchange Server 2010
5 2 (0.33%) IIS
6 1 (0.17%) Adobe Experience Manager
6 1 (0.17%) Exchange Server 2013
6 1 (0.17%) Skype for Business
Applications
1 9 (1.50%) Microsoft Office
2 5 (0.83%) Microsoft Excel
3 4 (0.66%) Microsoft Project
3 4 (0.66%) MS Visio
4 3 (0.50%) Microsoft PowerPoint
5 1 (0.17%) Spreadsheet
Business Applications
1 5 (0.83%) Remedy ITSM
2 3 (0.50%) Dynamics AX
2 3 (0.50%) ScheduALL
3 2 (0.33%) SAP CRM
4 1 (0.17%) Carpe Diem
4 1 (0.17%) Dynamics NAV
4 1 (0.17%) SAP Business ByDesign
4 1 (0.17%) SAP ERP
Cloud Services
1 36 (5.98%) Amazon AWS
2 31 (5.15%) Microsoft Azure
3 24 (3.99%) Office 365
4 7 (1.16%) Google Cloud Platform
5 6 (1.00%) Stackdriver
6 3 (0.50%) Cloud Computing
6 3 (0.50%) SaaS
7 2 (0.33%) iPaaS
7 2 (0.33%) Veeva
8 1 (0.17%) Dynamics 365
8 1 (0.17%) IaaS
Communications & Networking
1 12 (1.99%) WAN
2 7 (1.16%) LAN
3 6 (1.00%) Internet
4 4 (0.66%) MPLS
5 3 (0.50%) Firewall
5 3 (0.50%) Radio Access Network
5 3 (0.50%) SDH
6 2 (0.33%) Broadband
6 2 (0.33%) NAS
6 2 (0.33%) Network Security
6 2 (0.33%) SAN
6 2 (0.33%) Wi-Fi
7 1 (0.17%) 3G
7 1 (0.17%) 4G
7 1 (0.17%) DNS
7 1 (0.17%) Ethernet
7 1 (0.17%) FTP
7 1 (0.17%) MVNO
7 1 (0.17%) Unified Communications
7 1 (0.17%) WebEx
Database & Business Intelligence
1 3 (0.50%) SQL Server
2 2 (0.33%) BusinessObjects
2 2 (0.33%) Crystal Reports
2 2 (0.33%) Hadoop
3 1 (0.17%) Base SAS
3 1 (0.17%) DTS
3 1 (0.17%) GIS
3 1 (0.17%) Oracle Reports
3 1 (0.17%) Pentaho
3 1 (0.17%) QlikView
3 1 (0.17%) SQL Server 2008
Development Applications
1 19 (3.16%) JIRA
2 2 (0.33%) Jenkins
2 2 (0.33%) Selenium
2 2 (0.33%) SonarQube
3 1 (0.17%) Git (software)
3 1 (0.17%) Maven
3 1 (0.17%) Visual Studio Team System
General
1 132 (21.93%) Finance
2 41 (6.81%) Telecoms
3 35 (5.81%) Banking
4 32 (5.32%) Retail
5 26 (4.32%) Law
6 15 (2.49%) Investment Banking
6 15 (2.49%) Legal
7 14 (2.33%) Marketing
8 11 (1.83%) Manufacturing
9 9 (1.50%) Financial Institution
9 9 (1.50%) Front Office
10 8 (1.33%) Billing
11 7 (1.16%) Electronics
12 5 (0.83%) French Language
13 4 (0.66%) Advertising
13 4 (0.66%) Military
13 4 (0.66%) Pharmaceutical
14 3 (0.50%) Publishing
15 2 (0.33%) Local Government
15 2 (0.33%) Retail Banking
Libraries, Frameworks & Software Standards
1 10 (1.66%) HTML
2 8 (1.33%) Kafka
3 7 (1.16%) CSS
4 2 (0.33%) .NET
4 2 (0.33%) Middleware
5 1 (0.17%) JSON
5 1 (0.17%) JSR 170
5 1 (0.17%) OSGi
5 1 (0.17%) Web Services
Miscellaneous
1 28 (4.65%) Analytical Skills
2 22 (3.65%) Data Centre
3 12 (1.99%) Management Information System
3 12 (1.99%) Self-Motivation
3 12 (1.99%) User Experience
4 9 (1.50%) Public Cloud
5 7 (1.16%) Virtual Team
6 4 (0.66%) CMDB
6 4 (0.66%) Life Science
6 4 (0.66%) Over-the-Top Content
7 3 (0.50%) Analytical Mindset
7 3 (0.50%) Digital Media
7 3 (0.50%) Enterprise Software
7 3 (0.50%) NHS
7 3 (0.50%) PMI
7 3 (0.50%) Private Cloud
8 2 (0.33%) Digital TV
8 2 (0.33%) FMCG
8 2 (0.33%) Greenfield Project
8 2 (0.33%) Mainframe
Operating Systems
1 17 (2.82%) Windows
2 7 (1.16%) Unix
3 5 (0.83%) Linux
4 4 (0.66%) Windows Server
5 3 (0.50%) Windows 10
5 3 (0.50%) Windows 7
6 1 (0.17%) Windows Server 2008
6 1 (0.17%) Windows Server 2012
6 1 (0.17%) Windows XP
Processes & Methodologies
1 349 (57.97%) ITIL
2 291 (48.34%) Service Delivery
3 242 (40.20%) Service Management
4 103 (17.11%) Stakeholder Management
5 96 (15.95%) Service Design
6 94 (15.61%) Agile Software Development
7 81 (13.46%) Project Management
8 70 (11.63%) ITSM
9 62 (10.30%) Incident Management
10 56 (9.30%) Risk Management
11 46 (7.64%) ITIL V3
11 46 (7.64%) Problem Management
12 43 (7.14%) Change Management
13 39 (6.48%) PRINCE2
14 36 (5.98%) Continuous Improvement
15 32 (5.32%) DevOps
16 31 (5.15%) Service Delivery Management
17 29 (4.82%) Migration
18 27 (4.49%) Supplier Management
18 27 (4.49%) Transition Management
Programming Languages
1 18 (2.99%) Java
2 8 (1.33%) SQL
3 7 (1.16%) JavaScript
4 3 (0.50%) C
5 2 (0.33%) C#
6 1 (0.17%) Go
Qualifications
1 87 (14.45%) Security Cleared
2 80 (13.29%) ITIL Certification
3 72 (11.96%) SC Cleared
4 36 (5.98%) Degree
5 18 (2.99%) ITIL Foundation Certificate
6 11 (1.83%) PRINCE2 Certification
7 6 (1.00%) BPSS Clearance
7 6 (1.00%) DV Cleared
8 4 (0.66%) CCNA
8 4 (0.66%) Cisco Certification
8 4 (0.66%) PMI Certification
9 3 (0.50%) Microsoft Certification
10 2 (0.33%) APMP
10 2 (0.33%) CISA
10 2 (0.33%) CISM
10 2 (0.33%) CISSP
10 2 (0.33%) CRISC
10 2 (0.33%) MCP
10 2 (0.33%) MCSE
10 2 (0.33%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 67 (11.13%) SLA
2 19 (3.16%) QA
3 7 (1.16%) ISO/IEC 20000
4 6 (1.00%) Data Quality
5 5 (0.83%) GDPR
5 5 (0.83%) PMO
6 4 (0.66%) COBIT
7 3 (0.50%) PCI DSS
8 1 (0.17%) GxP
8 1 (0.17%) PSD2
System Software
1 13 (2.16%) Active Directory
2 2 (0.33%) VMware Infrastructure
2 2 (0.33%) XenApp
Systems Management
1 6 (1.00%) Opscode Chef
1 6 (1.00%) Puppet
2 2 (0.33%) BMC Performance Manager
2 2 (0.33%) Single Sign-On
3 1 (0.17%) Cisco Prime
3 1 (0.17%) Kubernetes
3 1 (0.17%) SCCM
3 1 (0.17%) Terraform
Vendors
1 30 (4.98%) Microsoft
2 28 (4.65%) ServiceNow
3 20 (3.32%) SAP
4 15 (2.49%) Salesforce.com
5 14 (2.33%) Oracle
6 10 (1.66%) BMC
7 8 (1.33%) Citrix
7 8 (1.33%) Google
8 7 (1.16%) New Relic
8 7 (1.16%) Remedy
9 5 (0.83%) Cisco
10 4 (0.66%) VMware
11 3 (0.50%) AppDynamics
11 3 (0.50%) Informatica
11 3 (0.50%) SolarWinds
11 3 (0.50%) Tektronix
12 2 (0.33%) CA
12 2 (0.33%) F5
12 2 (0.33%) Sitecore
12 2 (0.33%) Sony