Period
to 18 January 2018

The median contractor rate for a Service Manager was £435 per day in advertised job vacancies in England during the 6 months to 18 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
UK > England
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 333 317 245
Rank change year-on-year -16 -72 +4
Contract jobs requiring a Service Manager 667 704 989
As % of all contract IT jobs advertised in England 0.72% 0.78% 1.01%
As % of the Job Titles category 0.76% 0.82% 1.06%
Number of daily rates quoted 459 478 674
England median daily rate £435 £450 £425
Median daily rate % change year-on-year -3.33% +5.88% +6.25%
10th Percentile £308 £304 £300
90th Percentile £590 £575 £585
UK median daily rate £434 £450 £425
% change year-on-year -3.67% +5.88% +6.25%
Number of hourly rates quoted 7 8 19
England median hourly rate £36.00 £26.50 £27.00
Median hourly rate % change year-on-year +35.85% -1.85% +17.39%
10th Percentile £20.79 £17.33 £19.60
90th Percentile £49.90 £33.75 £38.05
UK median hourly rate £36.00 £26.50 £27.00
% change year-on-year +35.85% -1.85% +23.23%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,499 85,538 93,500
% of contract IT jobs with a recognized job title 94.74% 94.76% 95.05%
Number of daily rates quoted 58,692 56,349 60,467
England median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £263 £256 £250
90th Percentile £638 £610 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,538 2,914 3,579
England median hourly rate £18.30 £18.39 £18.50
Median hourly rate % change year-on-year -0.48% -0.61% +12.12%
10th Percentile £10.80 £10.50 £10.50
90th Percentile £47.83 £47.00 £46.25
UK median hourly rate £18.50 £18.00 £18.52
% change year-on-year +2.78% -2.81% +12.24%

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager in England.

Contractor daily rate trend for Service Manager in England

Service Manager
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Manager in England over the 6 months to 18 January 2018.

Contractor daily rate histogram for Service Manager in England

Service Manager
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager in England.

Contractor hourly rate trend for Service Manager in England

Service Manager
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Manager in England over the 6 months to 18 January 2018.

Contractor hourly rate histogram for Service Manager in England

Service Manager
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the England region over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -20 265 £475 +5.56% 70
South East -13 175 £415 -7.78% 43
North of England +14 91 £425 +3.03% 34
Midlands -17 74 £400 -5.88% 24
North West -9 41 £438 +2.94% 12
West Midlands -30 38 £425 +1.49% 11
East Midlands +21 35 £393 -21.11% 13
South West 0 30 £450 - 13
East of England -17 30 £435 +8.75% 17
Yorkshire +11 27 £425 -2.86% 14
North East +56 23 £400 +6.67% 8
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 January 2018, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Manager in the job title.

1 431 (64.62%) ITIL
2 326 (48.88%) Service Delivery
3 262 (39.28%) Service Management
4 143 (21.44%) Finance
5 121 (18.14%) Stakeholder Management
6 105 (15.74%) Project Management
7 104 (15.59%) ITIL Certification
8 98 (14.69%) Service Design
9 97 (14.54%) Security Cleared
10 92 (13.79%) Agile Software Development
10 92 (13.79%) Incident Management
10 92 (13.79%) SLA
11 81 (12.14%) SC Cleared
11 81 (12.14%) ITIL V3
12 70 (10.49%) Change Management
13 69 (10.34%) ITSM
14 63 (9.45%) PRINCE2
15 50 (7.50%) Microsoft
15 50 (7.50%) Problem Management
16 48 (7.20%) ServiceNow
17 40 (6.00%) Continuous Improvement
18 39 (5.85%) Release Management
19 36 (5.40%) Retail
20 35 (5.25%) Performance Management
21 32 (4.80%) Risk Management
22 30 (4.50%) Telecoms
22 30 (4.50%) SAP
22 30 (4.50%) ITIL Foundation Certificate
23 28 (4.20%) Windows
23 28 (4.20%) Microsoft Excel

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (1.80%) SharePoint
2 5 (0.75%) IIS
2 5 (0.75%) MS Exchange
3 4 (0.60%) Skype for Business
4 3 (0.45%) CMS
4 3 (0.45%) SAS
5 2 (0.30%) Exchange Server 2010
5 2 (0.30%) Exchange Server 2013
5 2 (0.30%) OpenStack
6 1 (0.15%) Adobe Experience Manager
6 1 (0.15%) Confluence
6 1 (0.15%) MS Project Server
6 1 (0.15%) SharePoint 2013
Applications
1 28 (4.20%) Microsoft Excel
2 26 (3.90%) Microsoft Office
2 26 (3.90%) Microsoft PowerPoint
3 13 (1.95%) MS Visio
4 5 (0.75%) Microsoft Project
5 1 (0.15%) Spreadsheet
Business Applications
1 7 (1.05%) SAP MM
2 6 (0.90%) SAP FSCM
3 5 (0.75%) SAP GRC
4 3 (0.45%) Dynamics CRM
4 3 (0.45%) Remedy ITSM
4 3 (0.45%) SAP SM
5 1 (0.15%) Oracle EBS
5 1 (0.15%) SAP CO
5 1 (0.15%) SAP ERP
5 1 (0.15%) SAP FI
5 1 (0.15%) SAP FI/CO
5 1 (0.15%) SAP SD
Cloud Services
1 20 (3.00%) Office 365
2 14 (2.10%) Amazon AWS
3 6 (0.90%) Cloud Computing
3 6 (0.90%) Trello
4 5 (0.75%) SaaS
5 3 (0.45%) Microsoft Azure
6 2 (0.30%) SuccessFactors
7 1 (0.15%) Google Analytics
7 1 (0.15%) IaaS
7 1 (0.15%) OneDrive
7 1 (0.15%) PaaS
Communications & Networking
1 13 (1.95%) SMS
2 10 (1.50%) LAN
2 10 (1.50%) WAN
3 9 (1.35%) VoIP
4 7 (1.05%) Internet
5 6 (0.90%) Firewall
6 5 (0.75%) DHCP
6 5 (0.75%) SAN
6 5 (0.75%) Wi-Fi
7 4 (0.60%) Broadband
7 4 (0.60%) TCP/IP
7 4 (0.60%) Unified Communications
7 4 (0.60%) VPN
8 3 (0.45%) Cisco IOS
8 3 (0.45%) VLAN
9 2 (0.30%) PBX
9 2 (0.30%) Skype
9 2 (0.30%) Wireless
10 1 (0.15%) Fibre Channel
10 1 (0.15%) Radio Access Network
Database & Business Intelligence
1 5 (0.75%) Data Warehouse
2 4 (0.60%) Big Data
3 3 (0.45%) GIS
4 2 (0.30%) Oracle Database
4 2 (0.30%) SAP HANA
4 2 (0.30%) SQL Server
5 1 (0.15%) EDRMS
5 1 (0.15%) Hadoop
5 1 (0.15%) MySQL
5 1 (0.15%) RDBMS
5 1 (0.15%) Relational Database
Development Applications
1 12 (1.80%) JIRA
2 2 (0.30%) Rational DOORS
3 1 (0.15%) Jenkins
3 1 (0.15%) Maven
3 1 (0.15%) Selenium
3 1 (0.15%) SonarQube
General
1 143 (21.44%) Finance
2 36 (5.40%) Retail
3 30 (4.50%) Telecoms
4 23 (3.45%) Banking
5 15 (2.25%) Financial Institution
6 13 (1.95%) Marketing
7 12 (1.80%) Legal
8 8 (1.20%) Advertising
9 7 (1.05%) Billing
9 7 (1.05%) Military
10 6 (0.90%) Back Office
11 5 (0.75%) Manufacturing
11 5 (0.75%) Pharmaceutical
12 4 (0.60%) German Language
12 4 (0.60%) Law
13 3 (0.45%) Automotive
13 3 (0.45%) Retail Banking
14 2 (0.30%) Electronics
14 2 (0.30%) Front Office
14 2 (0.30%) Games
Libraries, Frameworks & Software Standards
1 9 (1.35%) Web Services
2 6 (0.90%) Middleware
3 3 (0.45%) CSS
3 3 (0.45%) SOAP
4 2 (0.30%) Ajax
4 2 (0.30%) HTML
4 2 (0.30%) REST
4 2 (0.30%) SAP Basis
4 2 (0.30%) XML
5 1 (0.15%) AngularJS
5 1 (0.15%) J2EE
5 1 (0.15%) jQuery
5 1 (0.15%) Sass
5 1 (0.15%) Spring
5 1 (0.15%) Spring MVC
5 1 (0.15%) Twitter Bootstrap
Miscellaneous
1 28 (4.20%) Analytical Skills
2 22 (3.30%) Management Information System
3 20 (3.00%) Virtual Team
4 15 (2.25%) Data Centre
5 13 (1.95%) NHS
6 5 (0.75%) FMCG
6 5 (0.75%) Public Cloud
7 4 (0.60%) Digital TV
7 4 (0.60%) User Experience
8 3 (0.45%) CMDB
8 3 (0.45%) Computer Science
8 3 (0.45%) EPoS
8 3 (0.45%) Smart Meter
9 2 (0.30%) Data Structures
9 2 (0.30%) EMC VMAX
9 2 (0.30%) Enterprise Software
9 2 (0.30%) Hedge funds
9 2 (0.30%) Hybrid Cloud
9 2 (0.30%) Machine to Machine
9 2 (0.30%) Social Media
Operating Systems
1 28 (4.20%) Windows
2 9 (1.35%) Windows Server
3 7 (1.05%) Windows 10
4 5 (0.75%) Unix
4 5 (0.75%) Windows 7
5 4 (0.60%) Linux
5 4 (0.60%) Windows Server 2012
6 2 (0.30%) Android
6 2 (0.30%) Windows XP
7 1 (0.15%) Windows Server 2008
Processes & Methodologies
1 431 (64.62%) ITIL
2 326 (48.88%) Service Delivery
3 262 (39.28%) Service Management
4 121 (18.14%) Stakeholder Management
5 105 (15.74%) Project Management
6 98 (14.69%) Service Design
7 92 (13.79%) Agile Software Development
7 92 (13.79%) Incident Management
8 81 (12.14%) ITIL V3
9 70 (10.49%) Change Management
10 69 (10.34%) ITSM
11 63 (9.45%) PRINCE2
12 50 (7.50%) Problem Management
13 40 (6.00%) Continuous Improvement
14 39 (5.85%) Release Management
15 35 (5.25%) Performance Management
16 32 (4.80%) Risk Management
17 28 (4.20%) Acceptance Criteria
18 27 (4.05%) Transition Management
19 26 (3.90%) Service Delivery Management
Programming Languages
1 5 (0.75%) SQL
2 4 (0.60%) C
2 4 (0.60%) JavaScript
3 3 (0.45%) Java
4 2 (0.30%) C#
4 2 (0.30%) PHP
4 2 (0.30%) Python
5 1 (0.15%) ABAP
5 1 (0.15%) C++
Qualifications
1 104 (15.59%) ITIL Certification
2 97 (14.54%) Security Cleared
3 81 (12.14%) SC Cleared
4 30 (4.50%) ITIL Foundation Certificate
5 27 (4.05%) DV Cleared
6 14 (2.10%) Degree
7 10 (1.50%) PRINCE2 Certification
8 6 (0.90%) BPSS Clearance
8 6 (0.90%) Microsoft Certification
9 4 (0.60%) ACCA
9 4 (0.60%) CIMA
9 4 (0.60%) MCSA
9 4 (0.60%) MCSE
9 4 (0.60%) PMI Certification
9 4 (0.60%) Six Sigma Black Belt
10 2 (0.30%) AWS Certification
10 2 (0.30%) CTC Cleared
10 2 (0.30%) PMP
11 1 (0.15%) DBS Check
11 1 (0.15%) Six Sigma Green Belt
Quality Assurance & Compliance
1 92 (13.79%) SLA
2 28 (4.20%) ISO 9001
3 24 (3.60%) ISO/IEC 20000
4 11 (1.65%) ISO/IEC 27001
5 8 (1.20%) Disclosure Scotland
5 8 (1.20%) Sarbanes-Oxley
6 6 (0.90%) COBIT
6 6 (0.90%) GDPR
6 6 (0.90%) QA
7 3 (0.45%) Data Quality
7 3 (0.45%) PMO
8 2 (0.30%) GMP
8 2 (0.30%) PCI DSS
9 1 (0.15%) BS25999
9 1 (0.15%) Cyber Essentials
9 1 (0.15%) GxP
9 1 (0.15%) IFRS
9 1 (0.15%) ISO 22301
System Software
1 18 (2.70%) Active Directory
2 4 (0.60%) VMware Infrastructure
3 3 (0.45%) VMware ESXi
4 1 (0.15%) Hyper-V
4 1 (0.15%) VMware Workstation
4 1 (0.15%) XenApp
Systems Management
1 9 (1.35%) SCCM
2 3 (0.45%) NetBackup
2 3 (0.45%) vCenter Server
3 2 (0.30%) Opscode Chef
3 2 (0.30%) Systems Management Server (SMS)
4 1 (0.15%) Backup Exec
4 1 (0.15%) Symantec Endpoint Protection
4 1 (0.15%) Tivoli Storage Manager
Vendors
1 50 (7.50%) Microsoft
2 48 (7.20%) ServiceNow
3 30 (4.50%) SAP
4 22 (3.30%) Salesforce.com
5 12 (1.80%) Cisco
5 12 (1.80%) Remedy
6 9 (1.35%) Oracle
7 8 (1.20%) VMware
8 7 (1.05%) EMC
9 5 (0.75%) HP
9 5 (0.75%) Siebel
10 4 (0.60%) Apple
10 4 (0.60%) CheckPoint
11 3 (0.45%) BMC
11 3 (0.45%) Citrix
11 3 (0.45%) IBM
11 3 (0.45%) Juniper
11 3 (0.45%) NetApp
12 2 (0.30%) Avaya
12 2 (0.30%) Sun