Period
to 21 November 2017

The median contractor rate for a Service Manager was £435 per day in advertised job vacancies in England during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
UK > England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 318 316 244
Rank change year-on-year -2 -72 +22
Contract jobs requiring a Service Manager 776 770 1074
As % of all contract IT jobs advertised in England 0.82% 0.79% 1.03%
As % of the Job Titles category 0.86% 0.84% 1.09%
Number of daily rates quoted 564 509 722
England median daily rate £435 £440 £419
Median daily rate % change year-on-year -1.19% +5.07% +4.69%
10th Percentile £300 £300 £308
90th Percentile £600 £575 £580
UK median daily rate £435 £438 £425
% change year-on-year -0.69% +2.94% +6.25%
Number of hourly rates quoted 10 10 18
England median hourly rate £26.05 £28.75 £30.15
Median hourly rate % change year-on-year -9.38% -4.64% +17.28%
10th Percentile £18.65 £19.95 £21.30
90th Percentile £38.95 £55.38 £45.91
UK median hourly rate £26.05 £28.75 £30.15
% change year-on-year -9.38% -4.64% +20.60%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89873 92200 98570
% of contract IT jobs with a recognized job title 94.75% 94.76% 94.99%
Number of daily rates quoted 59900 60696 63752
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £625 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2662 2972 3818
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.00 £45.00
UK median hourly rate £18.69 £18.03 £18.00
% change year-on-year +3.66% +0.17% +9.09%

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager in England.

Contractor daily rate trend for Service Manager in England

Service Manager
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Manager in England over the 6 months to 21 November 2017.

Contractor daily rate histogram for Service Manager in England

Service Manager
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager in England.

Contractor hourly rate trend for Service Manager in England

Service Manager
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Manager in England over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Service Manager in England

Service Manager
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 324 £450 - 22
South East +42 219 £425 -2.86% 10
Midlands +1 84 £375 -11.76% 10
North of England +17 80 £425 +3.03% 13
North West -3 48 £436 -0.29% 6
West Midlands -18 45 £375 -11.76% 4
East of England +9 41 £435 +2.35% 6
East Midlands +19 37 £350 -22.22% 6
South West -34 27 £463 +5.11% 5
Yorkshire +24 25 £425 - 5
North East +53 7 £525 +40.00% 2
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 November 2017, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Manager in the job title.

1 514 (66.24%) ITIL
2 377 (48.58%) Service Delivery
3 309 (39.82%) Service Management
4 180 (23.20%) Finance
5 146 (18.81%) Stakeholder Management
6 136 (17.53%) ITIL Certification
7 123 (15.85%) Project Management
8 116 (14.95%) Service Design
9 100 (12.89%) Security Cleared
10 98 (12.63%) SLA
11 95 (12.24%) ITSM
12 87 (11.21%) Incident Management
13 84 (10.82%) ITIL V3
14 82 (10.57%) Agile Software Development
15 76 (9.79%) SC Cleared
16 66 (8.51%) Change Management
17 57 (7.35%) PRINCE2
18 56 (7.22%) Continuous Improvement
19 52 (6.70%) Analytical Skills
19 52 (6.70%) Microsoft
20 48 (6.19%) ServiceNow
21 45 (5.80%) Problem Management
22 41 (5.28%) Risk Management
22 41 (5.28%) SAP
22 41 (5.28%) Windows
23 40 (5.15%) Telecoms
23 40 (5.15%) Retail
24 37 (4.77%) Banking
25 36 (4.64%) Performance Management
25 36 (4.64%) ITIL Foundation Certificate

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (1.55%) SharePoint
2 8 (1.03%) MS Exchange
3 5 (0.64%) Skype for Business
4 4 (0.52%) IIS
5 3 (0.39%) SAS
6 2 (0.26%) Adobe Experience Manager
6 2 (0.26%) Blackberry Enterprise Server
6 2 (0.26%) CMS
6 2 (0.26%) Exchange Server 2010
6 2 (0.26%) Exchange Server 2013
6 2 (0.26%) OpenStack
7 1 (0.13%) Confluence
7 1 (0.13%) MS Project Server
7 1 (0.13%) SharePoint 2013
Applications
1 25 (3.22%) Microsoft Excel
1 25 (3.22%) Microsoft Office
2 24 (3.09%) Microsoft PowerPoint
3 4 (0.52%) Microsoft Project
3 4 (0.52%) MS Visio
4 1 (0.13%) S-PLUS
4 1 (0.13%) Spreadsheet
Business Applications
1 9 (1.16%) Remedy ITSM
1 9 (1.16%) SAP GRC
2 7 (0.90%) SAP MM
3 6 (0.77%) SAP FSCM
4 3 (0.39%) SAP SM
5 2 (0.26%) Dynamics CRM
5 2 (0.26%) SAP Oil and Gas
6 1 (0.13%) Oracle EBS
6 1 (0.13%) SAP CO
6 1 (0.13%) SAP ERP
6 1 (0.13%) SAP FI
6 1 (0.13%) SAP FI/CO
6 1 (0.13%) SAP SD
Cloud Services
1 25 (3.22%) Office 365
2 7 (0.90%) Cloud Computing
3 5 (0.64%) Amazon AWS
3 5 (0.64%) SaaS
4 3 (0.39%) Microsoft Azure
5 2 (0.26%) SuccessFactors
6 1 (0.13%) Google Analytics
6 1 (0.13%) IaaS
6 1 (0.13%) OneDrive
6 1 (0.13%) PaaS
Communications & Networking
1 12 (1.55%) SMS
2 10 (1.29%) LAN
3 9 (1.16%) VoIP
3 9 (1.16%) WAN
4 8 (1.03%) TCP/IP
5 7 (0.90%) Internet
6 6 (0.77%) Broadband
6 6 (0.77%) Firewall
7 5 (0.64%) DHCP
7 5 (0.64%) SAN
7 5 (0.64%) Wi-Fi
8 4 (0.52%) Unified Communications
9 3 (0.39%) DNS
9 3 (0.39%) Skype
10 2 (0.26%) Network Security
10 2 (0.26%) PBX
10 2 (0.26%) Wireless
11 1 (0.13%) 4G
11 1 (0.13%) Fibre Channel
11 1 (0.13%) VPN
Database & Business Intelligence
1 6 (0.77%) SAP HANA
2 4 (0.52%) Big Data
2 4 (0.52%) Data Warehouse
3 3 (0.39%) GIS
4 2 (0.26%) Crystal Reports
4 2 (0.26%) Oracle Database
5 1 (0.13%) Blockchain
5 1 (0.13%) EDRMS
5 1 (0.13%) Hadoop
5 1 (0.13%) MySQL
5 1 (0.13%) SQL Server
Development Applications
1 3 (0.39%) JIRA
2 2 (0.26%) Rational DOORS
3 1 (0.13%) Maven
General
1 180 (23.20%) Finance
2 40 (5.15%) Retail
2 40 (5.15%) Telecoms
3 37 (4.77%) Banking
4 15 (1.93%) Financial Institution
5 13 (1.68%) Advertising
6 11 (1.42%) Marketing
7 9 (1.16%) Manufacturing
8 8 (1.03%) Billing
8 8 (1.03%) Legal
9 7 (0.90%) Investment Banking
9 7 (0.90%) Pharmaceutical
10 6 (0.77%) Back Office
10 6 (0.77%) Military
11 5 (0.64%) Law
12 4 (0.52%) Aerospace
13 3 (0.39%) Automotive
13 3 (0.39%) Electronics
13 3 (0.39%) Games
13 3 (0.39%) Retail Banking
Libraries, Frameworks & Software Standards
1 10 (1.29%) Web Services
2 4 (0.52%) Middleware
3 3 (0.39%) CSS
4 2 (0.26%) Ajax
4 2 (0.26%) HTML
4 2 (0.26%) SOAP
4 2 (0.26%) XML
5 1 (0.13%) AngularJS
5 1 (0.13%) J2EE
5 1 (0.13%) jQuery
5 1 (0.13%) Oracle Fusion
5 1 (0.13%) REST
5 1 (0.13%) Sass
5 1 (0.13%) Spring
5 1 (0.13%) Spring MVC
5 1 (0.13%) Twitter Bootstrap
Miscellaneous
1 52 (6.70%) Analytical Skills
2 29 (3.74%) Management Information System
3 27 (3.48%) Virtual Team
4 19 (2.45%) NHS
5 18 (2.32%) Data Centre
6 9 (1.16%) CMDB
7 6 (0.77%) Data Protection Act
7 6 (0.77%) User Experience
8 5 (0.64%) Computer Science
8 5 (0.64%) Digital TV
8 5 (0.64%) FMCG
9 4 (0.52%) Blackberry
10 3 (0.39%) EPoS
10 3 (0.39%) Greenfield Project
10 3 (0.39%) Life Science
10 3 (0.39%) Smart Meter
11 2 (0.26%) Data Structures
11 2 (0.26%) Digital Signage
11 2 (0.26%) EMC VMAX
11 2 (0.26%) RIA
Operating Systems
1 41 (5.28%) Windows
2 10 (1.29%) Windows 7
3 9 (1.16%) Windows Server
4 7 (0.90%) Unix
5 5 (0.64%) Windows 10
6 4 (0.52%) Windows Server 2012
7 3 (0.39%) Linux
8 2 (0.26%) Android
8 2 (0.26%) Mac OS X
8 2 (0.26%) Windows Server 2008
8 2 (0.26%) Windows XP
Processes & Methodologies
1 514 (66.24%) ITIL
2 377 (48.58%) Service Delivery
3 309 (39.82%) Service Management
4 146 (18.81%) Stakeholder Management
5 123 (15.85%) Project Management
6 116 (14.95%) Service Design
7 95 (12.24%) ITSM
8 87 (11.21%) Incident Management
9 84 (10.82%) ITIL V3
10 82 (10.57%) Agile Software Development
11 66 (8.51%) Change Management
12 57 (7.35%) PRINCE2
13 56 (7.22%) Continuous Improvement
14 45 (5.80%) Problem Management
15 41 (5.28%) Risk Management
16 36 (4.64%) Performance Management
17 35 (4.51%) Supplier Management
18 32 (4.12%) Service Delivery Management
19 29 (3.74%) Acceptance Criteria
20 28 (3.61%) Transition Management
Programming Languages
1 4 (0.52%) C
2 3 (0.39%) JavaScript
2 3 (0.39%) SQL
3 2 (0.26%) C#
3 2 (0.26%) Java
3 2 (0.26%) PHP
3 2 (0.26%) Python
4 1 (0.13%) ABAP
4 1 (0.13%) C++
Qualifications
1 136 (17.53%) ITIL Certification
2 100 (12.89%) Security Cleared
3 76 (9.79%) SC Cleared
4 36 (4.64%) ITIL Foundation Certificate
5 29 (3.74%) DV Cleared
6 28 (3.61%) Degree
7 13 (1.68%) BPSS Clearance
8 11 (1.42%) PRINCE2 Certification
9 10 (1.29%) Microsoft Certification
10 6 (0.77%) Master's Degree
11 5 (0.64%) CCNA
11 5 (0.64%) Cisco Certification
11 5 (0.64%) MCSE
12 4 (0.52%) ACCA
12 4 (0.52%) CIMA
12 4 (0.52%) MCSA
12 4 (0.52%) PMI Certification
12 4 (0.52%) PMP
13 3 (0.39%) CTC Cleared
14 2 (0.26%) CCENT
Quality Assurance & Compliance
1 98 (12.63%) SLA
2 22 (2.84%) ISO 9001
2 22 (2.84%) ISO/IEC 20000
3 15 (1.93%) ISO/IEC 27001
3 15 (1.93%) Sarbanes-Oxley
4 13 (1.68%) COBIT
5 11 (1.42%) Disclosure Scotland
6 6 (0.77%) QA
7 5 (0.64%) Data Quality
8 4 (0.52%) GDPR
9 3 (0.39%) PCI DSS
10 1 (0.13%) Cyber Essentials
10 1 (0.13%) GAMP
10 1 (0.13%) IFRS
10 1 (0.13%) ISO 22301
10 1 (0.13%) PMO
System Software
1 26 (3.35%) Active Directory
2 6 (0.77%) VMware Infrastructure
3 3 (0.39%) VMware ESXi
4 2 (0.26%) Firmware
4 2 (0.26%) VMware Workstation
5 1 (0.13%) Hyper-V
5 1 (0.13%) XenApp
Systems Management
1 13 (1.68%) SCCM
2 3 (0.39%) NetBackup
2 3 (0.39%) vCenter Server
3 2 (0.26%) DameWare
3 2 (0.26%) Opscode Chef
3 2 (0.26%) SCOM
3 2 (0.26%) Systems Management Server (SMS)
4 1 (0.13%) AirWatch
4 1 (0.13%) Symantec Endpoint Protection
4 1 (0.13%) Tivoli Storage Manager
Vendors
1 52 (6.70%) Microsoft
2 48 (6.19%) ServiceNow
3 41 (5.28%) SAP
4 19 (2.45%) Salesforce.com
5 15 (1.93%) Cisco
6 11 (1.42%) Remedy
7 10 (1.29%) Oracle
7 10 (1.29%) VMware
8 9 (1.16%) IBM
9 8 (1.03%) HP
10 6 (0.77%) EMC
11 5 (0.64%) BMC
11 5 (0.64%) Siebel
12 4 (0.52%) Apple
12 4 (0.52%) Citrix
12 4 (0.52%) Motorola
12 4 (0.52%) SolarWinds
13 3 (0.39%) NetApp
13 3 (0.39%) Splunk
14 2 (0.26%) Red Hat