Period
to 19 November 2018

The median contractor rate for a Service Manager was £450 per day in advertised job vacancies in England during the 6 months to 19 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
UK > England
6 months to
19 Nov 2018
Same period 2017 Same period 2016
Rank 347 318 317
Rank change year-on-year -29 -1 -69
Contract jobs requiring a Service Manager 689 769 770
As % of all contract IT jobs advertised in England 0.73% 0.82% 0.79%
As % of the Job Titles category 0.77% 0.87% 0.83%
Number of daily rates quoted 457 560 510
England median daily rate £450 £435 £439
Median daily rate % change year-on-year +3.51% -0.91% +5.09%
10th Percentile £300 £300 £300
90th Percentile £588 £600 £575
UK median daily rate £450 £435 £438
% change year-on-year +3.57% -0.69% +3.86%
Number of hourly rates quoted 4 10 10
England median hourly rate £39.99 £26.05 £28.75
Median hourly rate % change year-on-year +53.48% -9.38% -4.64%
10th Percentile £35.75 £18.65 £19.95
90th Percentile £53.00 £38.95 £55.38
UK median hourly rate £37.49 £26.05 £28.75
% change year-on-year +43.88% -9.38% -4.64%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,465 88,511 92,375
% of contract IT jobs with a recognized job title 94.75% 94.91% 94.84%
Number of daily rates quoted 59,822 58,950 60,873
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.03%
10th Percentile £275 £263 £256
90th Percentile £638 £625 £600
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 2,744 2,624 2,989
England median hourly rate £18.50 £18.56 £18.50
Median hourly rate % change year-on-year -0.34% +0.34% +2.78%
10th Percentile £11.17 £10.89 £10.50
90th Percentile £48.75 £47.95 £46.96
UK median hourly rate £18.00 £18.70 £18.00
% change year-on-year -3.74% +3.89% -

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager in England.

Contractor daily rate trend for Service Manager in England

Service Manager
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Manager in England over the 6 months to 19 November 2018.

Contractor daily rate histogram for Service Manager in England

Service Manager
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager in England.

Contractor hourly rate trend for Service Manager in England

Service Manager
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Manager in England over the 6 months to 19 November 2018.

Contractor hourly rate histogram for Service Manager in England

Service Manager
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the England region over the 6 months to 19 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -38 267 £475 +5.56% 51
South East -83 138 £425 - 27
North of England +6 102 £425 - 42
East of England +25 66 £438 +0.57% 15
Midlands -37 59 £425 +13.33% 21
South West +4 56 £425 -8.11% 19
North West -16 48 £388 -11.17% 27
West Midlands -23 42 £406 +8.33% 13
Yorkshire +3 39 £425 - 14
North East +3 15 £425 -19.05% 1
East Midlands -16 14 £520 +48.57% 8
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 November 2018, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Manager in the job title.

1 401 (58.20%) ITIL
2 339 (49.20%) Service Delivery
3 306 (44.41%) Service Management
4 160 (23.22%) Finance
5 111 (16.11%) Stakeholder Management
6 96 (13.93%) Agile Software Development
7 91 (13.21%) Service Design
8 89 (12.92%) Risk Management
9 88 (12.77%) ITIL Certification
10 86 (12.48%) ITSM
11 85 (12.34%) Incident Management
12 81 (11.76%) Project Management
13 78 (11.32%) SLA
14 73 (10.60%) ITIL V3
15 69 (10.01%) Change Management
16 65 (9.43%) Problem Management
17 63 (9.14%) Security Cleared
18 50 (7.26%) Supplier Management
19 49 (7.11%) SC Cleared
20 45 (6.53%) Continuous Improvement
20 45 (6.53%) Service Delivery Management
21 42 (6.10%) Microsoft
22 41 (5.95%) PRINCE2
22 41 (5.95%) Telecoms
23 38 (5.52%) Office 365
24 36 (5.22%) Retail
25 35 (5.08%) Migration
25 35 (5.08%) Problem-Solving
26 34 (4.93%) Decision-Making
27 33 (4.79%) Banking

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (0.87%) Confluence
1 6 (0.87%) MS Exchange
2 5 (0.73%) SAS
2 5 (0.73%) SharePoint
3 3 (0.44%) CMS
3 3 (0.44%) Skype for Business
4 2 (0.29%) Exchange Server 2010
4 2 (0.29%) IIS
5 1 (0.15%) Adobe Experience Manager
5 1 (0.15%) Exchange Server 2013
Applications
1 15 (2.18%) Microsoft Office
2 14 (2.03%) Microsoft Excel
3 12 (1.74%) MS Visio
4 8 (1.16%) Microsoft PowerPoint
5 5 (0.73%) Microsoft Project
6 1 (0.15%) Spreadsheet
Business Applications
1 9 (1.31%) Dynamics AX
2 3 (0.44%) Dynamics NAV
2 3 (0.44%) Remedy ITSM
2 3 (0.44%) ScheduALL
3 1 (0.15%) Carpe Diem
3 1 (0.15%) SAP Business ByDesign
3 1 (0.15%) SAP ERP
3 1 (0.15%) SAP Oil and Gas
3 1 (0.15%) SAP PM
3 1 (0.15%) Social Studio
3 1 (0.15%) Sprinklr
Cloud Services
1 38 (5.52%) Office 365
2 26 (3.77%) Amazon AWS
3 11 (1.60%) Microsoft Azure
4 7 (1.02%) SaaS
5 3 (0.44%) Cloud Computing
6 2 (0.29%) IaaS
7 1 (0.15%) Dynamics 365
7 1 (0.15%) OneDrive
7 1 (0.15%) PaaS
7 1 (0.15%) Salesforce Service Cloud
Communications & Networking
1 16 (2.32%) WAN
2 10 (1.45%) LAN
3 8 (1.16%) Internet
4 6 (0.87%) Broadband
5 5 (0.73%) MPLS
6 3 (0.44%) MVNO
6 3 (0.44%) SDH
6 3 (0.44%) Skype
6 3 (0.44%) Unified Communications
7 2 (0.29%) Ethernet
7 2 (0.29%) Intranet
7 2 (0.29%) NAS
7 2 (0.29%) SAN
7 2 (0.29%) VoIP
7 2 (0.29%) Wi-Fi
8 1 (0.15%) DNS
8 1 (0.15%) Firewall
8 1 (0.15%) Radio Access Network
8 1 (0.15%) TCP/IP
8 1 (0.15%) VPN
Database & Business Intelligence
1 5 (0.73%) Big Data
2 3 (0.44%) BusinessObjects
2 3 (0.44%) Data Warehouse
2 3 (0.44%) SQL Server
3 2 (0.29%) Crystal Reports
4 1 (0.15%) Base SAS
4 1 (0.15%) GIS
4 1 (0.15%) Oracle Reports
4 1 (0.15%) QlikView
4 1 (0.15%) SQL Server 2008
Development Applications
1 11 (1.60%) JIRA
2 2 (0.29%) Maven
2 2 (0.29%) Team Foundation Server
3 1 (0.15%) Bitbucket
3 1 (0.15%) CA Gen
3 1 (0.15%) Cucumber
3 1 (0.15%) Git (software)
3 1 (0.15%) Jenkins
3 1 (0.15%) Visual Studio
3 1 (0.15%) Visual Studio Team System
General
1 160 (23.22%) Finance
2 41 (5.95%) Telecoms
3 36 (5.22%) Retail
4 33 (4.79%) Banking
5 14 (2.03%) Law
5 14 (2.03%) Legal
6 13 (1.89%) Marketing
7 10 (1.45%) Manufacturing
8 9 (1.31%) Advertising
9 8 (1.16%) Billing
9 8 (1.16%) Electronics
9 8 (1.16%) Financial Institution
9 8 (1.16%) Front Office
9 8 (1.16%) Pharmaceutical
10 5 (0.73%) Investment Banking
10 5 (0.73%) Publishing
11 3 (0.44%) Local Government
11 3 (0.44%) Retail Banking
12 2 (0.29%) Military
12 2 (0.29%) Private Banking
Libraries, Frameworks & Software Standards
1 8 (1.16%) Kafka
2 7 (1.02%) CSS
2 7 (1.02%) HTML
3 2 (0.29%) Middleware
4 1 (0.15%) JSON
4 1 (0.15%) JSR 170
4 1 (0.15%) OpenID
4 1 (0.15%) OSGi
4 1 (0.15%) REST
4 1 (0.15%) SAML
Miscellaneous
1 32 (4.64%) Analytical Skills
2 19 (2.76%) Data Centre
2 19 (2.76%) Management Information System
2 19 (2.76%) Self-Motivation
2 19 (2.76%) Virtual Team
3 17 (2.47%) User Experience
4 10 (1.45%) CMDB
5 9 (1.31%) Computer Science
6 6 (0.87%) Digital TV
7 5 (0.73%) Enterprise Software
7 5 (0.73%) EPoS
8 4 (0.58%) Digital Media
8 4 (0.58%) Greenfield Project
8 4 (0.58%) Mainframe
8 4 (0.58%) Over-the-Top Content
8 4 (0.58%) Taxonomies
9 3 (0.44%) Mobile Banking
9 3 (0.44%) Public Cloud
9 3 (0.44%) Video Conferencing
10 2 (0.29%) FMCG
Operating Systems
1 23 (3.34%) Windows
2 6 (0.87%) Unix
2 6 (0.87%) Windows 10
2 6 (0.87%) Windows 7
3 4 (0.58%) Windows Server
4 2 (0.29%) Linux
4 2 (0.29%) Windows XP
5 1 (0.15%) Windows 8
5 1 (0.15%) Windows Server 2008
5 1 (0.15%) Windows Server 2012
Processes & Methodologies
1 401 (58.20%) ITIL
2 339 (49.20%) Service Delivery
3 306 (44.41%) Service Management
4 111 (16.11%) Stakeholder Management
5 96 (13.93%) Agile Software Development
6 91 (13.21%) Service Design
7 89 (12.92%) Risk Management
8 86 (12.48%) ITSM
9 85 (12.34%) Incident Management
10 81 (11.76%) Project Management
11 73 (10.60%) ITIL V3
12 69 (10.01%) Change Management
13 65 (9.43%) Problem Management
14 50 (7.26%) Supplier Management
15 45 (6.53%) Continuous Improvement
15 45 (6.53%) Service Delivery Management
16 41 (5.95%) PRINCE2
17 35 (5.08%) Migration
17 35 (5.08%) Problem-Solving
18 34 (4.93%) Decision-Making
Programming Languages
1 17 (2.47%) Java
2 7 (1.02%) JavaScript
3 6 (0.87%) SQL
4 5 (0.73%) C
5 1 (0.15%) Perl
5 1 (0.15%) Python
Qualifications
1 88 (12.77%) ITIL Certification
2 63 (9.14%) Security Cleared
3 49 (7.11%) SC Cleared
4 19 (2.76%) Degree
5 12 (1.74%) ITIL Foundation Certificate
6 9 (1.31%) DV Cleared
7 8 (1.16%) PRINCE2 Certification
8 6 (0.87%) BPSS Clearance
9 4 (0.58%) Microsoft Certification
10 3 (0.44%) MCSE
11 2 (0.29%) CCNA
11 2 (0.29%) CISA
11 2 (0.29%) Cisco Certification
11 2 (0.29%) CISM
11 2 (0.29%) CISSP
11 2 (0.29%) CRISC
11 2 (0.29%) CTC Cleared
11 2 (0.29%) Master's Degree
11 2 (0.29%) MCP
11 2 (0.29%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 78 (11.32%) SLA
2 24 (3.48%) QA
3 12 (1.74%) ISO/IEC 20000
4 10 (1.45%) PMO
5 4 (0.58%) ISO/IEC 19770
6 3 (0.44%) COBIT
6 3 (0.44%) GDPR
7 2 (0.29%) Data Quality
8 1 (0.15%) Disclosure Scotland
8 1 (0.15%) GxP
8 1 (0.15%) JSP 440
System Software
1 17 (2.47%) Active Directory
2 2 (0.29%) VMware Infrastructure
2 2 (0.29%) XenApp
3 1 (0.15%) Firmware
3 1 (0.15%) VMware Workstation
Systems Management
1 3 (0.44%) SCCM
2 1 (0.15%) Cisco Prime
2 1 (0.15%) ITRS Geneos
2 1 (0.15%) Kibana
Vendors
1 42 (6.10%) Microsoft
2 24 (3.48%) SAP
3 19 (2.76%) ServiceNow
4 17 (2.47%) Oracle
5 14 (2.03%) Salesforce.com
6 7 (1.02%) Cisco
6 7 (1.02%) New Relic
7 6 (0.87%) Citrix
7 6 (0.87%) Remedy
8 5 (0.73%) TOWER Software
9 4 (0.58%) BMC
9 4 (0.58%) Informatica
9 4 (0.58%) Splunk
9 4 (0.58%) VMware
10 3 (0.44%) AppDynamics
10 3 (0.44%) Fujitsu
10 3 (0.44%) Tektronix
11 2 (0.29%) Avaya
11 2 (0.29%) F5
11 2 (0.29%) Sitecore