Period
to 22 September 2018

The median contractor rate for a Service Manager was £450 per day in advertised job vacancies in England during the 6 months to 22 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
UK > England
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 323 300 308
Rank change year-on-year -23 +8 -53
Contract jobs requiring a Service Manager 749 770 819
As % of all contract IT jobs advertised in England 0.80% 0.85% 0.82%
As % of the Job Titles category 0.85% 0.89% 0.87%
Number of daily rates quoted 491 559 554
England median daily rate £450 £435 £425
Median daily rate % change year-on-year +3.45% +2.35% +3.03%
10th Percentile £308 £279 £306
90th Percentile £613 £581 £575
UK median daily rate £450 £435 £425
% change year-on-year +3.57% +2.24% +3.03%
Number of hourly rates quoted 6 8 12
England median hourly rate £37.49 £26.05 £29.50
Median hourly rate % change year-on-year +43.88% -11.69% -3.34%
10th Percentile £21.23 £17.64 £19.15
90th Percentile £50.00 £35.90 £39.60
UK median hourly rate £28.75 £26.05 £29.50
% change year-on-year +10.35% -11.69% -3.34%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88,232 86,107 94,568
% of contract IT jobs with a recognized job title 94.74% 94.89% 94.98%
Number of daily rates quoted 58,610 56,833 62,434
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,848 2,560 2,899
England median hourly rate £18.00 £18.70 £19.00
Median hourly rate % change year-on-year -3.74% -1.58% +6.92%
10th Percentile £11.09 £10.75 £10.50
90th Percentile £48.75 £48.75 £46.01
UK median hourly rate £17.73 £18.70 £19.00
% change year-on-year -5.19% -1.58% +6.03%

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager in England.

Contractor daily rate trend for Service Manager in England

Service Manager
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Manager in England over the 6 months to 22 September 2018.

Contractor daily rate histogram for Service Manager in England

Service Manager
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager in England.

Contractor hourly rate trend for Service Manager in England

Service Manager
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Manager in England over the 6 months to 22 September 2018.

Contractor hourly rate histogram for Service Manager in England

Service Manager
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the England region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -46 279 £485 +2.11% 55
South East -65 152 £425 +6.25% 31
North of England +21 112 £418 -1.76% 22
Midlands -16 81 £425 +21.43% 26
East of England +18 66 £450 +3.45% 14
West Midlands -11 62 £425 +13.33% 22
South West +23 57 £438 - 14
North West -12 56 £410 -6.02% 6
Yorkshire +7 36 £434 +2.06% 15
North East +2 21 £406 -22.62% 1
East Midlands -8 17 £525 +58.49% 4
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 September 2018, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Manager in the job title.

1 470 (62.75%) ITIL
2 343 (45.79%) Service Management
3 318 (42.46%) Service Delivery
4 164 (21.90%) Finance
5 135 (18.02%) Stakeholder Management
6 129 (17.22%) Agile Software Development
7 112 (14.95%) Service Design
8 100 (13.35%) Project Management
8 100 (13.35%) ITIL Certification
9 98 (13.08%) Security Cleared
10 94 (12.55%) ITSM
11 90 (12.02%) ITIL V3
12 85 (11.35%) SLA
13 77 (10.28%) Change Management
14 75 (10.01%) Incident Management
15 73 (9.75%) Risk Management
16 69 (9.21%) SC Cleared
17 64 (8.54%) Problem Management
18 56 (7.48%) Service Delivery Management
19 54 (7.21%) Microsoft
20 48 (6.41%) Telecoms
21 47 (6.28%) Continuous Improvement
22 44 (5.87%) Supplier Management
23 42 (5.61%) DevOps
24 41 (5.47%) PRINCE2
25 40 (5.34%) ServiceNow
26 39 (5.21%) Performance Management
26 39 (5.21%) Problem-Solving
27 38 (5.07%) Analytical Skills
28 37 (4.94%) Retail

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (1.07%) SharePoint
2 6 (0.80%) MS Exchange
3 5 (0.67%) Confluence
4 2 (0.27%) CMS
4 2 (0.27%) Exchange Server 2010
4 2 (0.27%) Exchange Server 2013
4 2 (0.27%) IIS
4 2 (0.27%) SAS
4 2 (0.27%) SharePoint 2010
4 2 (0.27%) Skype for Business
5 1 (0.13%) Adobe Experience Manager
5 1 (0.13%) NetWeaver
Applications
1 23 (3.07%) Microsoft Office
2 19 (2.54%) Microsoft Excel
3 10 (1.34%) MS Visio
4 8 (1.07%) Microsoft PowerPoint
5 6 (0.80%) Microsoft Project
6 1 (0.13%) Spreadsheet
Business Applications
1 9 (1.20%) Dynamics AX
2 4 (0.53%) Remedy ITSM
2 4 (0.53%) SAP MM
2 4 (0.53%) SAP Oil and Gas
3 3 (0.40%) SAP ERP
4 2 (0.27%) Dynamics NAV
5 1 (0.13%) Carpe Diem
5 1 (0.13%) Dynamics CRM
5 1 (0.13%) iTrent
5 1 (0.13%) JDE OneWorld
5 1 (0.13%) Oracle ERP
5 1 (0.13%) SAP CO
5 1 (0.13%) SAP CRM
5 1 (0.13%) SAP FI/CO
5 1 (0.13%) SAP PM
5 1 (0.13%) SAP SD
5 1 (0.13%) SAP SM
5 1 (0.13%) Social Studio
5 1 (0.13%) Sprinklr
5 1 (0.13%) Unit4 Business World
Cloud Services
1 29 (3.87%) Amazon AWS
1 29 (3.87%) Office 365
2 18 (2.40%) Microsoft Azure
3 13 (1.74%) SaaS
4 3 (0.40%) Cloud Computing
4 3 (0.40%) IaaS
5 2 (0.27%) PaaS
6 1 (0.13%) OneDrive
6 1 (0.13%) Salesforce Service Cloud
6 1 (0.13%) Virtual Private Cloud
Communications & Networking
1 15 (2.00%) Internet
2 13 (1.74%) WAN
3 12 (1.60%) LAN
4 10 (1.34%) Broadband
5 7 (0.93%) DHCP
5 7 (0.93%) TCP/IP
6 6 (0.80%) DNS
7 5 (0.67%) VoIP
7 5 (0.67%) Wi-Fi
8 4 (0.53%) Firewall
9 3 (0.40%) MPLS
9 3 (0.40%) MVNO
9 3 (0.40%) Skype
9 3 (0.40%) SMS
9 3 (0.40%) Unified Communications
10 2 (0.27%) Ethernet
10 2 (0.27%) Intranet
10 2 (0.27%) ISDN
10 2 (0.27%) PABX
10 2 (0.27%) SAN
Database & Business Intelligence
1 5 (0.67%) Big Data
2 3 (0.40%) BusinessObjects
2 3 (0.40%) Data Warehouse
2 3 (0.40%) SQL Server
2 3 (0.40%) SQL Server 2008
3 2 (0.27%) Crystal Reports
3 2 (0.27%) SQL Server 2005
3 2 (0.27%) SQL Server 2012
4 1 (0.13%) Power BI
4 1 (0.13%) QlikView
4 1 (0.13%) SAP HANA
4 1 (0.13%) SQL Server Reporting Services
Development Applications
1 14 (1.87%) JIRA
2 2 (0.27%) Team Foundation Server
2 2 (0.27%) Visual Studio
3 1 (0.13%) Bitbucket
3 1 (0.13%) CA Gen
3 1 (0.13%) Cucumber
3 1 (0.13%) Jenkins
3 1 (0.13%) Maven
3 1 (0.13%) Visual Studio Team System
General
1 164 (21.90%) Finance
2 48 (6.41%) Telecoms
3 37 (4.94%) Retail
4 24 (3.20%) Banking
5 14 (1.87%) Advertising
5 14 (1.87%) Marketing
6 13 (1.74%) Legal
7 12 (1.60%) Law
7 12 (1.60%) Manufacturing
8 9 (1.20%) Pharmaceutical
9 7 (0.93%) Electronics
10 6 (0.80%) Billing
11 5 (0.67%) Financial Institution
12 4 (0.53%) Automotive
12 4 (0.53%) Local Government
12 4 (0.53%) Military
13 3 (0.40%) German Language
13 3 (0.40%) Publishing
14 2 (0.27%) Private Banking
14 2 (0.27%) Retail Banking
Libraries, Frameworks & Software Standards
1 5 (0.67%) CSS
1 5 (0.67%) HTML
2 2 (0.27%) JFC
3 1 (0.13%) JSON
3 1 (0.13%) JSR 170
3 1 (0.13%) Mason
3 1 (0.13%) Oracle Fusion
3 1 (0.13%) OSGi
3 1 (0.13%) REST
3 1 (0.13%) SAML
3 1 (0.13%) SAP Basis
Miscellaneous
1 38 (5.07%) Analytical Skills
2 35 (4.67%) Management Information System
3 28 (3.74%) Virtual Team
4 22 (2.94%) Data Centre
5 18 (2.40%) Self-Motivation
6 15 (2.00%) CMDB
7 14 (1.87%) User Experience
8 9 (1.20%) Digital TV
9 7 (0.93%) Computer Science
9 7 (0.93%) Enterprise Software
9 7 (0.93%) Mainframe
9 7 (0.93%) Public Cloud
10 6 (0.80%) EPoS
11 5 (0.67%) Hybrid Cloud
12 4 (0.53%) Greenfield Project
12 4 (0.53%) Taxonomies
12 4 (0.53%) Video Conferencing
13 3 (0.40%) Driving Licence
13 3 (0.40%) Mobile Banking
14 2 (0.27%) FMCG
Operating Systems
1 25 (3.34%) Windows
2 9 (1.20%) Windows 7
3 6 (0.80%) Unix
4 5 (0.67%) Windows 10
5 4 (0.53%) Linux
5 4 (0.53%) Windows Server
6 3 (0.40%) Windows Server 2008
6 3 (0.40%) Windows XP
7 2 (0.27%) Windows Server 2012
8 1 (0.13%) Windows 8
8 1 (0.13%) Windows Server 2003
Processes & Methodologies
1 470 (62.75%) ITIL
2 343 (45.79%) Service Management
3 318 (42.46%) Service Delivery
4 135 (18.02%) Stakeholder Management
5 129 (17.22%) Agile Software Development
6 112 (14.95%) Service Design
7 100 (13.35%) Project Management
8 94 (12.55%) ITSM
9 90 (12.02%) ITIL V3
10 77 (10.28%) Change Management
11 75 (10.01%) Incident Management
12 73 (9.75%) Risk Management
13 64 (8.54%) Problem Management
14 56 (7.48%) Service Delivery Management
15 47 (6.28%) Continuous Improvement
16 44 (5.87%) Supplier Management
17 42 (5.61%) DevOps
18 41 (5.47%) PRINCE2
19 39 (5.21%) Performance Management
19 39 (5.21%) Problem-Solving
Programming Languages
1 7 (0.93%) Java
2 6 (0.80%) SQL
3 5 (0.67%) JavaScript
4 4 (0.53%) C
5 3 (0.40%) ABAP
5 3 (0.40%) PowerShell
6 1 (0.13%) Perl
6 1 (0.13%) Python
Qualifications
1 100 (13.35%) ITIL Certification
2 98 (13.08%) Security Cleared
3 69 (9.21%) SC Cleared
4 18 (2.40%) ITIL Foundation Certificate
5 14 (1.87%) Degree
5 14 (1.87%) DV Cleared
6 11 (1.47%) Microsoft Certification
7 10 (1.34%) CCNA
7 10 (1.34%) Cisco Certification
8 8 (1.07%) BPSS Clearance
9 7 (0.93%) MCSE
10 6 (0.80%) APMP
10 6 (0.80%) PRINCE2 Certification
11 5 (0.67%) MCSA
12 2 (0.27%) AWS Certification
12 2 (0.27%) Computer Science Degree
12 2 (0.27%) Master's Degree
12 2 (0.27%) MCP
12 2 (0.27%) PRINCE2 Practitioner
13 1 (0.13%) DBS Check
Quality Assurance & Compliance
1 85 (11.35%) SLA
2 17 (2.27%) QA
3 10 (1.34%) ISO/IEC 19770
3 10 (1.34%) ISO/IEC 20000
3 10 (1.34%) PMO
4 4 (0.53%) COBIT
5 3 (0.40%) JSP 440
6 2 (0.27%) Disclosure Scotland
6 2 (0.27%) GDPR
6 2 (0.27%) GxP
7 1 (0.13%) ISO 22301
7 1 (0.13%) Sarbanes-Oxley
System Software
1 18 (2.40%) Active Directory
2 2 (0.27%) VMware Workstation
3 1 (0.13%) Firmware
3 1 (0.13%) VMware Infrastructure
3 1 (0.13%) XenDesktop
Systems Management
1 8 (1.07%) SCCM
2 3 (0.40%) Single Sign-On
3 1 (0.13%) ITRS Geneos
3 1 (0.13%) Kibana
3 1 (0.13%) Puppet
3 1 (0.13%) SCOM
3 1 (0.13%) SCOrch
3 1 (0.13%) SCVMM
Vendors
1 54 (7.21%) Microsoft
2 40 (5.34%) ServiceNow
3 32 (4.27%) SAP
4 12 (1.60%) Oracle
5 10 (1.34%) Remedy
6 8 (1.07%) CheckPoint
6 8 (1.07%) Cisco
6 8 (1.07%) Salesforce.com
7 6 (0.80%) VMware
8 5 (0.67%) Citrix
8 5 (0.67%) TOWER Software
9 4 (0.53%) BMC
9 4 (0.53%) Concur
9 4 (0.53%) Splunk
10 3 (0.40%) AppDynamics
10 3 (0.40%) Atlassian
10 3 (0.40%) Fujitsu
10 3 (0.40%) HP
11 2 (0.27%) IBM
11 2 (0.27%) Sitecore