Period
to 24 June 2018

The median contractor rate for a Service Manager was £450 per day in advertised job vacancies in England during the 6 months to 24 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
UK > England
6 months to
24 Jun 2018
Same period 2017 Same period 2016
Rank 325 311 293
Rank change year-on-year -14 -18 -16
Contract jobs requiring a Service Manager 699 647 842
As % of all contract IT jobs advertised in England 0.76% 0.77% 0.86%
As % of the Job Titles category 0.81% 0.81% 0.90%
Number of daily rates quoted 459 446 560
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +5.59%
10th Percentile £305 £285 £311
90th Percentile £603 £575 £575
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +5.59%
Number of hourly rates quoted 4 7 11
England median hourly rate £31.25 £23.75 £29.50
Median hourly rate % change year-on-year +31.58% -19.49% +10.24%
10th Percentile £19.22 £15.10 £25.69
90th Percentile £57.75 £27.95 £35.00
UK median hourly rate £27.50 £23.75 £28.25
% change year-on-year +15.79% -15.93% +2.73%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 86,770 80,141 93,654
% of contract IT jobs with a recognized job title 94.80% 94.96% 95.22%
Number of daily rates quoted 57,323 52,170 61,622
England median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £275 £263 £256
90th Percentile £638 £625 £600
UK median daily rate £450 £425 £423
% change year-on-year +5.88% +0.59% +5.63%
Number of hourly rates quoted 2,792 2,618 2,842
England median hourly rate £18.52 £18.69 £19.61
Median hourly rate % change year-on-year -0.92% -4.68% +12.06%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £47.83
UK median hourly rate £18.00 £18.70 £20.00
% change year-on-year -3.74% -6.50% +14.29%

Service Manager
Job Vacancy Trend in England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Manager in England

Service Manager
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager in England.

Contractor daily rate trend for Service Manager in England

Service Manager
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Manager in England over the 6 months to 24 June 2018.

Contractor daily rate histogram for Service Manager in England

Service Manager
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager in England.

Contractor hourly rate trend for Service Manager in England

Service Manager
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Manager in England over the 6 months to 24 June 2018.

Contractor hourly rate histogram for Service Manager in England

Service Manager
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the England region over the 6 months to 24 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -56 281 £500 +5.26% 40
South East -29 154 £450 +5.88% 29
North of England +17 103 £410 -3.53% 32
Midlands -9 73 £428 +14.00% 18
North West -8 54 £410 -3.53% 17
West Midlands -15 53 £425 +11.84% 11
South West +38 47 £456 +4.29% 20
East of England +4 39 £388 -10.14% 12
Yorkshire 0 28 £425 - 14
North East +11 22 £400 -20.00% 1
East Midlands +4 18 £501 +43.14% 7
Service Manager
UK

Service Manager Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 June 2018, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Manager in the job title.

1 428 (61.23%) ITIL
2 294 (42.06%) Service Management
3 255 (36.48%) Service Delivery
4 153 (21.89%) Finance
5 147 (21.03%) Agile Software Development
6 141 (20.17%) Stakeholder Management
7 116 (16.60%) Project Management
8 113 (16.17%) Security Cleared
9 112 (16.02%) Service Design
10 104 (14.88%) ITIL V3
11 92 (13.16%) SLA
12 90 (12.88%) ITSM
13 86 (12.30%) ITIL Certification
14 78 (11.16%) Change Management
15 77 (11.02%) SC Cleared
16 65 (9.30%) Incident Management
17 54 (7.73%) Telecoms
17 54 (7.73%) Microsoft
18 53 (7.58%) Continuous Improvement
19 50 (7.15%) Problem Management
19 50 (7.15%) Release Management
20 46 (6.58%) ServiceNow
21 45 (6.44%) Configuration Management
22 44 (6.29%) PRINCE2
23 42 (6.01%) Management Information System
23 42 (6.01%) Risk Management
23 42 (6.01%) Amazon AWS
24 38 (5.44%) Analytical Skills
24 38 (5.44%) Migration
25 35 (5.01%) SAP

Service Manager Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (1.29%) SharePoint
2 6 (0.86%) MS Exchange
3 5 (0.72%) IIS
4 3 (0.43%) Confluence
5 2 (0.29%) Exchange Server 2010
5 2 (0.29%) Exchange Server 2013
5 2 (0.29%) SharePoint 2010
6 1 (0.14%) Adobe Experience Manager
6 1 (0.14%) CMS
6 1 (0.14%) NetWeaver
6 1 (0.14%) Skype for Business
Applications
1 29 (4.15%) Microsoft Office
2 25 (3.58%) Microsoft Excel
3 16 (2.29%) Microsoft PowerPoint
3 16 (2.29%) MS Visio
4 7 (1.00%) Microsoft Project
5 1 (0.14%) Spreadsheet
Business Applications
1 4 (0.57%) SAP MM
1 4 (0.57%) SAP Oil and Gas
2 3 (0.43%) Dynamics CRM
2 3 (0.43%) Remedy ITSM
2 3 (0.43%) SAP ERP
3 1 (0.14%) Dynamics NAV
3 1 (0.14%) iTrent
3 1 (0.14%) JDE OneWorld
3 1 (0.14%) Magento
3 1 (0.14%) Oracle ERP
3 1 (0.14%) SAP CO
3 1 (0.14%) SAP CRM
3 1 (0.14%) SAP FI
3 1 (0.14%) SAP FI/CO
3 1 (0.14%) SAP S/4HANA
3 1 (0.14%) SAP SD
3 1 (0.14%) SAP SM
3 1 (0.14%) Unit4 Business World
Cloud Services
1 42 (6.01%) Amazon AWS
2 25 (3.58%) Microsoft Azure
3 20 (2.86%) Office 365
4 13 (1.86%) SaaS
5 6 (0.86%) Trello
6 4 (0.57%) Veeva
7 3 (0.43%) PaaS
8 2 (0.29%) Cloud Computing
8 2 (0.29%) IaaS
8 2 (0.29%) SuccessFactors
9 1 (0.14%) Amazon EC2
9 1 (0.14%) Amazon S3
9 1 (0.14%) OneDrive
9 1 (0.14%) Virtual Private Cloud
Communications & Networking
1 17 (2.43%) Internet
2 16 (2.29%) WAN
3 15 (2.15%) LAN
4 11 (1.57%) Broadband
5 9 (1.29%) SMS
6 8 (1.14%) DNS
6 8 (1.14%) Firewall
6 8 (1.14%) Radio Access Network
6 8 (1.14%) VoIP
7 7 (1.00%) DHCP
7 7 (1.00%) TCP/IP
8 6 (0.86%) 2G
8 6 (0.86%) Wi-Fi
9 5 (0.72%) 3G
9 5 (0.72%) 4G
10 4 (0.57%) VPN
11 3 (0.43%) MPLS
11 3 (0.43%) Unified Communications
12 2 (0.29%) Cisco IOS
12 2 (0.29%) Skype
Database & Business Intelligence
1 5 (0.72%) SQL Server
2 2 (0.29%) GIS
2 2 (0.29%) SQL Server 2005
2 2 (0.29%) SQL Server 2008
2 2 (0.29%) SQL Server 2012
3 1 (0.14%) Amazon Redshift
3 1 (0.14%) Big Data
3 1 (0.14%) Blockchain
3 1 (0.14%) Data Warehouse
3 1 (0.14%) DTS
3 1 (0.14%) Hadoop
3 1 (0.14%) Power BI
3 1 (0.14%) SAP HANA
3 1 (0.14%) SQL Server Reporting Services
Development Applications
1 21 (3.00%) JIRA
2 1 (0.14%) Visual Studio
General
1 153 (21.89%) Finance
2 54 (7.73%) Telecoms
3 32 (4.58%) Retail
4 15 (2.15%) Banking
4 15 (2.15%) Law
5 14 (2.00%) Legal
6 13 (1.86%) Advertising
7 12 (1.72%) Manufacturing
7 12 (1.72%) Pharmaceutical
8 10 (1.43%) Marketing
9 8 (1.14%) Military
10 5 (0.72%) Billing
10 5 (0.72%) Electronics
11 4 (0.57%) Investment Banking
12 3 (0.43%) Automotive
12 3 (0.43%) German Language
12 3 (0.43%) Local Government
13 2 (0.29%) Aerospace
13 2 (0.29%) Publishing
14 1 (0.14%) Games
Libraries, Frameworks & Software Standards
1 3 (0.43%) SAP Basis
2 2 (0.29%) JFC
2 2 (0.29%) Middleware
3 1 (0.14%) .NET
3 1 (0.14%) JSON
3 1 (0.14%) JSR 170
3 1 (0.14%) Oracle Fusion
3 1 (0.14%) OSGi
3 1 (0.14%) SAML
3 1 (0.14%) Web Services
Miscellaneous
1 42 (6.01%) Management Information System
2 38 (5.44%) Analytical Skills
3 25 (3.58%) Data Centre
4 22 (3.15%) Virtual Team
5 15 (2.15%) Self-Motivation
6 14 (2.00%) CMDB
7 10 (1.43%) Digital TV
7 10 (1.43%) Public Cloud
8 8 (1.14%) Computer Science
8 8 (1.14%) Mainframe
9 7 (1.00%) User Experience
10 4 (0.57%) Driving Licence
10 4 (0.57%) Enterprise Software
10 4 (0.57%) Hybrid Cloud
10 4 (0.57%) Taxonomies
10 4 (0.57%) Video Conferencing
11 3 (0.43%) HP Superdome
12 2 (0.29%) FMCG
12 2 (0.29%) NHS
12 2 (0.29%) Smartphone
Operating Systems
1 32 (4.58%) Windows
2 10 (1.43%) Linux
3 9 (1.29%) Windows Server
4 7 (1.00%) Unix
5 6 (0.86%) Windows 7
6 3 (0.43%) Windows Server 2008
6 3 (0.43%) Windows Server 2012
6 3 (0.43%) Windows XP
7 2 (0.29%) Windows 10
8 1 (0.14%) Android
8 1 (0.14%) Apple iOS
8 1 (0.14%) Windows 8
8 1 (0.14%) Windows Server 2003
Processes & Methodologies
1 428 (61.23%) ITIL
2 294 (42.06%) Service Management
3 255 (36.48%) Service Delivery
4 147 (21.03%) Agile Software Development
5 141 (20.17%) Stakeholder Management
6 116 (16.60%) Project Management
7 112 (16.02%) Service Design
8 104 (14.88%) ITIL V3
9 90 (12.88%) ITSM
10 78 (11.16%) Change Management
11 65 (9.30%) Incident Management
12 53 (7.58%) Continuous Improvement
13 50 (7.15%) Problem Management
13 50 (7.15%) Release Management
14 45 (6.44%) Configuration Management
15 44 (6.29%) PRINCE2
16 42 (6.01%) Risk Management
17 38 (5.44%) Migration
18 33 (4.72%) DevOps
18 33 (4.72%) Transition Management
Programming Languages
1 6 (0.86%) SQL
2 4 (0.57%) Java
3 3 (0.43%) ABAP
3 3 (0.43%) C
3 3 (0.43%) PowerShell
Qualifications
1 113 (16.17%) Security Cleared
2 86 (12.30%) ITIL Certification
3 77 (11.02%) SC Cleared
4 16 (2.29%) Degree
5 12 (1.72%) APMP
6 11 (1.57%) DV Cleared
6 11 (1.57%) ITIL Foundation Certificate
7 10 (1.43%) CCNA
7 10 (1.43%) Cisco Certification
8 8 (1.14%) BPSS Clearance
8 8 (1.14%) Microsoft Certification
9 5 (0.72%) MCSA
9 5 (0.72%) MCSE
9 5 (0.72%) PRINCE2 Certification
10 4 (0.57%) ISEB
10 4 (0.57%) PMI Certification
10 4 (0.57%) PRINCE2 Practitioner
11 3 (0.43%) CISA
11 3 (0.43%) CISM
11 3 (0.43%) GIAC
Quality Assurance & Compliance
1 92 (13.16%) SLA
2 30 (4.29%) QA
3 10 (1.43%) ISO/IEC 19770
4 9 (1.29%) PMO
5 7 (1.00%) GDPR
6 4 (0.57%) COBIT
6 4 (0.57%) ISO 9001
7 2 (0.29%) GMP
7 2 (0.29%) GxP
7 2 (0.29%) ISO/IEC 20000
7 2 (0.29%) JSP 440
8 1 (0.14%) BS25999
8 1 (0.14%) Data Quality
8 1 (0.14%) Disclosure Scotland
8 1 (0.14%) ISO 22301
8 1 (0.14%) Sarbanes-Oxley
System Software
1 17 (2.43%) Active Directory
2 2 (0.29%) VMware Infrastructure
3 1 (0.14%) VMware Workstation
3 1 (0.14%) XenDesktop
Systems Management
1 11 (1.57%) Single Sign-On
2 7 (1.00%) SCCM
3 3 (0.43%) Backup Exec
4 2 (0.29%) Systems Management Server (SMS)
5 1 (0.14%) AirWatch
5 1 (0.14%) Puppet
5 1 (0.14%) SCOM
5 1 (0.14%) SCOrch
5 1 (0.14%) SCVMM
Vendors
1 54 (7.73%) Microsoft
2 46 (6.58%) ServiceNow
3 35 (5.01%) SAP
4 20 (2.86%) Salesforce.com
5 14 (2.00%) Remedy
5 14 (2.00%) VMware
6 11 (1.57%) Oracle
7 10 (1.43%) Cisco
7 10 (1.43%) Concur
8 9 (1.29%) CheckPoint
8 9 (1.29%) Citrix
9 7 (1.00%) HP
10 3 (0.43%) 3PAR
10 3 (0.43%) Avaya
10 3 (0.43%) Capita
10 3 (0.43%) EMC
10 3 (0.43%) Juniper
10 3 (0.43%) Mercator
10 3 (0.43%) TOWER Software
10 3 (0.43%) Veeam