The median annual salary for a Service Manager was £48,000 in advertised job vacancies in the East of England during the 3 months to 22 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England / East of England
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 177 183 178
Rank change year-on-year +6 -5  
Permanent jobs requiring a Service Manager 86 79 124
As % of all permanent IT jobs advertised in the East of England 1.39% 1.15% 1.52%
As % of the Job Titles category 1.43% 1.20% 1.55%
Number of salaries quoted 72 58 101
Median salary £48,000 £51,250 £52,500
Median salary % change year-on-year -6.34% -2.38%  
90% offered a salary of more than £40,000 £37,500 £33,500
10% offered a salary of more than £55,000 £60,000 £82,500
UK excluding London median salary £45,000 £47,500 £50,000
% change year-on-year -5.26% -5.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 6013 6595 7984
As % of all permanent IT job vacancies advertised in the East of England 97.22% 96.26% 97.58%
Number of salaries quoted 4902 5593 6594
Median salary £45,000 £45,000 £41,000
Median salary % change year-on-year - +9.75%  
90% offered a salary of more than £26,000 £26,000 £25,000
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

Service Manager
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured Service Manager in the job title.

Job vacancy trend for Service Manager in the East of England

Service Manager
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the East of England.

Salary trend for Service Manager in the East of England

Service Manager
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Manager in the East of England over the 3 months to 22 June 2017.

Salary histogram for Service Manager in the East of England

Service Manager
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the East of England region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -2 29 £45,000 -10.00% 8
Bedfordshire +22 21 £50,000 - 1
Cambridgeshire -19 17 £50,000 -6.01% 3
Essex -2 9 £40,000 -34.95%
Suffolk +11 8 £48,000 -16.52%
Norfolk - 3 £42,500 - 1
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 22 June 2017, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Service Manager in the job title.

1 107 (74.83%) ITIL
2 70 (48.95%) Service Delivery
3 55 (38.46%) SLA
4 44 (30.77%) Finance
4 44 (30.77%) Service Management
5 36 (25.17%) ITSM
6 34 (23.78%) Incident Management
7 24 (16.78%) People Management
8 22 (15.38%) Project Management
9 21 (14.69%) ITIL Certification
10 19 (13.29%) Problem Management
11 18 (12.59%) ITIL V3
11 18 (12.59%) Microsoft
11 18 (12.59%) Change Management
12 16 (11.19%) Windows
13 14 (9.79%) Retail
14 13 (9.09%) Workflow
15 12 (8.39%) Process Improvement
15 12 (8.39%) Data Centre
16 11 (7.69%) Line Management
16 11 (7.69%) ServiceNow
16 11 (7.69%) Presales
16 11 (7.69%) Knowledge Management
16 11 (7.69%) Microsoft Office
16 11 (7.69%) Active Directory
17 10 (6.99%) Remedy
17 10 (6.99%) CRM
17 10 (6.99%) Workflow Management
17 10 (6.99%) Management Information System
17 10 (6.99%) Remedy ITSM

Service Manager Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.50%) SharePoint
2 1 (0.70%) Exchange Server 2003
2 1 (0.70%) IIS
2 1 (0.70%) MS Exchange
2 1 (0.70%) Skype for Business
Applications
1 11 (7.69%) Microsoft Office
2 6 (4.20%) Microsoft Excel
3 1 (0.70%) Microsoft PowerPoint
3 1 (0.70%) Spreadsheet
Business Applications
1 10 (6.99%) Remedy ITSM
2 4 (2.80%) Dynamics CRM
3 2 (1.40%) Oracle EBS
3 2 (1.40%) SAP Oil and Gas
4 1 (0.70%) Magento
Cloud Services
1 9 (6.29%) Office 365
2 4 (2.80%) OneDrive
2 4 (2.80%) Yammer
3 1 (0.70%) Cloud Computing
3 1 (0.70%) SaaS
Communications & Networking
1 5 (3.50%) Skype
2 4 (2.80%) TCP/IP
3 3 (2.10%) Remote Desktop
4 1 (0.70%) Firewall
4 1 (0.70%) Internet
4 1 (0.70%) LAN
4 1 (0.70%) VLAN
4 1 (0.70%) WAN
Database & Business Intelligence
1 4 (2.80%) SQL Server
2 3 (2.10%) Relational Database
3 2 (1.40%) Big Data
3 2 (1.40%) Data Warehouse
4 1 (0.70%) SQL Server 2008
4 1 (0.70%) SQL Server Reporting Services
Development Applications
1 2 (1.40%) Visual Studio
General
1 44 (30.77%) Finance
2 14 (9.79%) Retail
3 6 (4.20%) Marketing
4 5 (3.50%) French Language
4 5 (3.50%) German Language
4 5 (3.50%) Telecoms
5 3 (2.10%) Billing
5 3 (2.10%) Law
5 3 (2.10%) Legal
5 3 (2.10%) Pharmaceutical
6 2 (1.40%) Electronics
6 2 (1.40%) Manufacturing
6 2 (1.40%) Publishing
7 1 (0.70%) Arabic Language
7 1 (0.70%) Digital Economy
7 1 (0.70%) Financial Institution
7 1 (0.70%) Games
Libraries, Frameworks & Software Standards
1 2 (1.40%) .NET
1 2 (1.40%) ASP.NET
1 2 (1.40%) ASP.NET Web Forms
1 2 (1.40%) CSS
1 2 (1.40%) HTML
1 2 (1.40%) Oracle Fusion
1 2 (1.40%) Web Services
2 1 (0.70%) CSS3
2 1 (0.70%) HTML5
2 1 (0.70%) jQuery
Miscellaneous
1 12 (8.39%) Data Centre
2 10 (6.99%) Management Information System
3 8 (5.59%) Virtual Team
4 5 (3.50%) CMDB
5 3 (2.10%) Analytical Skills
6 2 (1.40%) Computer Science
7 1 (0.70%) Blog
7 1 (0.70%) Driving Licence
7 1 (0.70%) FMCG
7 1 (0.70%) NHS
7 1 (0.70%) Replication
7 1 (0.70%) Smartphone
Operating Systems
1 16 (11.19%) Windows
2 7 (4.90%) Windows Server
3 3 (2.10%) Windows Server 2008
4 2 (1.40%) Windows Server 2012
5 1 (0.70%) Windows 10
5 1 (0.70%) Windows 7
5 1 (0.70%) Windows 8
5 1 (0.70%) Windows Server 2003
Processes & Methodologies
1 107 (74.83%) ITIL
2 70 (48.95%) Service Delivery
3 44 (30.77%) Service Management
4 36 (25.17%) ITSM
5 34 (23.78%) Incident Management
6 24 (16.78%) People Management
7 22 (15.38%) Project Management
8 19 (13.29%) Problem Management
9 18 (12.59%) Change Management
9 18 (12.59%) ITIL V3
10 13 (9.09%) Workflow
11 12 (8.39%) Process Improvement
12 11 (7.69%) Knowledge Management
12 11 (7.69%) Line Management
12 11 (7.69%) Presales
13 10 (6.99%) CRM
13 10 (6.99%) Workflow Management
14 9 (6.29%) Configuration Management
14 9 (6.29%) PRINCE2
14 9 (6.29%) Supplier Management
Programming Languages
1 6 (4.20%) SQL
2 4 (2.80%) Perl
2 4 (2.80%) PowerShell
3 2 (1.40%) C#
4 1 (0.70%) JavaScript
4 1 (0.70%) PHP
4 1 (0.70%) VB
Qualifications
1 21 (14.69%) ITIL Certification
2 5 (3.50%) Degree
3 3 (2.10%) ISEB
4 2 (1.40%) Security Cleared
5 1 (0.70%) ITIL Foundation Certificate
5 1 (0.70%) PRINCE2 Certification
5 1 (0.70%) SC Cleared
Quality Assurance & Compliance
1 55 (38.46%) SLA
2 3 (2.10%) QA
3 1 (0.70%) Data Quality
3 1 (0.70%) ISO/IEC 20000
3 1 (0.70%) ISO/IEC 27001
3 1 (0.70%) PMO
3 1 (0.70%) Sarbanes-Oxley
System Software
1 11 (7.69%) Active Directory
2 6 (4.20%) Hyper-V
3 2 (1.40%) XenApp
3 2 (1.40%) XenServer
Systems Management
1 2 (1.40%) AirWatch
1 2 (1.40%) SCCM
1 2 (1.40%) XenMobile
Vendors
1 18 (12.59%) Microsoft
2 11 (7.69%) ServiceNow
3 10 (6.99%) Remedy
4 6 (4.20%) Cisco
4 6 (4.20%) Citrix
5 4 (2.80%) Freshdesk
5 4 (2.80%) VMware
6 3 (2.10%) Cadence
7 2 (1.40%) MobileIron
7 2 (1.40%) Oracle
7 2 (1.40%) SAP
8 1 (0.70%) Tableau
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