Period
to 22 November 2017

The median annual salary for a Service Manager was £48,000 in advertised job vacancies in the East of England during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > East of England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 263 174 186
Rank change year-on-year -89 +12 +73
Permanent jobs requiring a Service Manager 88 215 231
As % of all permanent IT jobs advertised in the East of England 0.73% 1.62% 1.52%
As % of the Job Titles category 0.75% 1.68% 1.58%
Number of salaries quoted 63 177 178
East of England median annual salary £48,000 £55,000 £55,000
Median salary % change year-on-year -12.73% - +12.82%
10th Percentile £36,900 £38,750 £37,500
90th Percentile £63,500 £65,000 £82,500
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11697 12786 14622
% of permanent IT jobs with a recognized job title 96.61% 96.48% 96.45%
Number of salaries quoted 9596 10618 12133
East of England median annual salary £45,000 £45,000 £43,500
Median salary % change year-on-year - +3.45% +2.35%
10th Percentile £26,250 £25,500 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

Service Manager
Job Vacancy Trend in the East of England

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Manager in the East of England

Service Manager
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the East of England.

Salary trend for Service Manager in the East of England

Service Manager
Salary Histogram in the East of England

The salary distribution of IT jobs citing Service Manager in the East of England over the 6 months to 22 November 2017.

Salary histogram for Service Manager in the East of England

Service Manager
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the East of England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -24 30 £51,250 -14.58% 3
Cambridgeshire -33 30 £51,250 -6.82% 3
Bedfordshire -14 19 £42,000 -13.40%
Suffolk +13 6 £48,000 -16.52%
Essex -13 4 £54,500 -0.91%
Norfolk +14 1 £42,500 -24.11%
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 22 November 2017, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Service Manager in the job title.

1 66 (75.00%) ITIL
2 64 (72.73%) Service Delivery
3 36 (40.91%) SLA
4 31 (35.23%) Service Management
5 29 (32.95%) Finance
6 27 (30.68%) ITSM
7 23 (26.14%) Stakeholder Management
8 18 (20.45%) People Management
9 17 (19.32%) Mentoring
10 16 (18.18%) Service Delivery Management
11 15 (17.05%) Data Centre
11 15 (17.05%) ITIL V3
12 14 (15.91%) Service Design
13 13 (14.77%) Contract Management
13 13 (14.77%) Performance Management
14 12 (13.64%) ITIL Certification
14 12 (13.64%) Statistics
15 11 (12.50%) Cadence
15 11 (12.50%) ISEB
15 11 (12.50%) Business Development
15 11 (12.50%) Financial Modelling
15 11 (12.50%) Collaborative Working
15 11 (12.50%) Escalation Management
15 11 (12.50%) Critical Success Factor
16 10 (11.36%) Stakeholder Engagement
16 10 (11.36%) Change Management
16 10 (11.36%) Incident Management
17 9 (10.23%) Microsoft PowerPoint
17 9 (10.23%) Project Management
17 9 (10.23%) SMS

Service Manager Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.14%) Adobe Experience Manager
1 1 (1.14%) CMS
1 1 (1.14%) IIS
Applications
1 9 (10.23%) Microsoft Excel
1 9 (10.23%) Microsoft PowerPoint
2 1 (1.14%) Microsoft Office
Business Applications
1 4 (4.55%) Remedy ITSM
1 4 (4.55%) SAP SM
2 3 (3.41%) Magento
3 1 (1.14%) SAP CO
3 1 (1.14%) SAP FI
3 1 (1.14%) SAP FI/CO
3 1 (1.14%) SAP FSCM
3 1 (1.14%) SAP MM
3 1 (1.14%) SAP SD
Cloud Services
1 3 (3.41%) Office 365
1 3 (3.41%) SaaS
2 2 (2.27%) G Suite
2 2 (2.27%) GitHub
2 2 (2.27%) Microsoft Azure
2 2 (2.27%) Slack
3 1 (1.14%) IaaS
3 1 (1.14%) PaaS
Communications & Networking
1 9 (10.23%) SMS
2 4 (4.55%) Internet
3 2 (2.27%) LAN
3 2 (2.27%) TCP/IP
3 2 (2.27%) VoIP
3 2 (2.27%) WAN
Database & Business Intelligence
1 4 (4.55%) Relational Database
2 3 (3.41%) SQL Server
3 2 (2.27%) MongoDB
4 1 (1.14%) Data Warehouse
4 1 (1.14%) MySQL
4 1 (1.14%) SQL Server 2008
4 1 (1.14%) SQL Server Reporting Services
Development Applications
1 2 (2.27%) Visual Studio
2 1 (1.14%) Maven
General
1 29 (32.95%) Finance
2 6 (6.82%) French Language
3 4 (4.55%) German Language
3 4 (4.55%) Manufacturing
4 3 (3.41%) Games
4 3 (3.41%) Retail
5 1 (1.14%) Billing
5 1 (1.14%) Publishing
Libraries, Frameworks & Software Standards
1 9 (10.23%) Flash
2 3 (3.41%) CSS
3 2 (2.27%) .NET
3 2 (2.27%) ASP.NET
3 2 (2.27%) ASP.NET Web Forms
3 2 (2.27%) HTML
3 2 (2.27%) jQuery
4 1 (1.14%) AngularJS
4 1 (1.14%) CSS3
4 1 (1.14%) HTML5
4 1 (1.14%) J2EE
4 1 (1.14%) Middleware
4 1 (1.14%) REST
4 1 (1.14%) Sass
4 1 (1.14%) Spring
4 1 (1.14%) Spring MVC
4 1 (1.14%) Twitter Bootstrap
4 1 (1.14%) Web Services
Miscellaneous
1 15 (17.05%) Data Centre
2 5 (5.68%) Management Information System
3 4 (4.55%) FMCG
4 3 (3.41%) Analytical Skills
5 2 (2.27%) Computer Science
5 2 (2.27%) Fintech
5 2 (2.27%) Raspberry Pi
5 2 (2.27%) Virtual Team
6 1 (1.14%) Client/Server
6 1 (1.14%) CMDB
6 1 (1.14%) Driving Licence
6 1 (1.14%) iSeries
6 1 (1.14%) Mainframe
6 1 (1.14%) Replication
6 1 (1.14%) VLE
Operating Systems
1 9 (10.23%) Windows
2 3 (3.41%) Linux
2 3 (3.41%) Windows Server
3 2 (2.27%) Mac OS
3 2 (2.27%) Unix
3 2 (2.27%) Windows 10
4 1 (1.14%) Windows Server 2008
4 1 (1.14%) Windows Server 2012
Processes & Methodologies
1 66 (75.00%) ITIL
2 64 (72.73%) Service Delivery
3 31 (35.23%) Service Management
4 27 (30.68%) ITSM
5 23 (26.14%) Stakeholder Management
6 18 (20.45%) People Management
7 17 (19.32%) Mentoring
8 16 (18.18%) Service Delivery Management
9 15 (17.05%) ITIL V3
10 14 (15.91%) Service Design
11 13 (14.77%) Contract Management
11 13 (14.77%) Performance Management
12 12 (13.64%) Statistics
13 11 (12.50%) Business Development
13 11 (12.50%) Collaborative Working
13 11 (12.50%) Critical Success Factor
13 11 (12.50%) Escalation Management
13 11 (12.50%) Financial Modelling
14 10 (11.36%) Incident Management
14 10 (11.36%) Stakeholder Engagement
Programming Languages
1 3 (3.41%) PHP
2 2 (2.27%) C#
2 2 (2.27%) JavaScript
2 2 (2.27%) SQL
3 1 (1.14%) Java
3 1 (1.14%) VB
Qualifications
1 12 (13.64%) ITIL Certification
2 11 (12.50%) ISEB
3 3 (3.41%) Degree
3 3 (3.41%) PRINCE2 Practitioner
4 2 (2.27%) MCSE
4 2 (2.27%) Microsoft Certification
5 1 (1.14%) ACCA
5 1 (1.14%) CIMA
5 1 (1.14%) PRINCE2 Certification
5 1 (1.14%) Six Sigma Green Belt
5 1 (1.14%) Six Sigma Yellow Belt
Quality Assurance & Compliance
1 36 (40.91%) SLA
2 1 (1.14%) ISO/IEC 20000
2 1 (1.14%) Sarbanes-Oxley
System Software
1 3 (3.41%) Active Directory
1 3 (3.41%) Hyper-V
2 1 (1.14%) XenApp
2 1 (1.14%) XenServer
Systems Management
1 4 (4.55%) AirWatch
1 4 (4.55%) SCCM
1 4 (4.55%) XenMobile
Vendors
1 11 (12.50%) Cadence
2 7 (7.95%) Microsoft
3 5 (5.68%) Citrix
3 5 (5.68%) SAP
3 5 (5.68%) ServiceNow
4 4 (4.55%) Cisco
4 4 (4.55%) MobileIron
4 4 (4.55%) Remedy
5 2 (2.27%) Freshdesk
5 2 (2.27%) Proofpoint
5 2 (2.27%) Sybase
5 2 (2.27%) VMware
6 1 (1.14%) Intel
6 1 (1.14%) Sun