Period
to 21 February 2018

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > East of England
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 92 109 60
Rank change year-on-year +17 -49 +15
Contract jobs citing SLA 110 83 153
As % of all contract IT jobs advertised in the East of England 2.34% 1.85% 3.04%
As % of the Quality Assurance & Compliance category 19.00% 17.22% 26.80%
Number of daily rates quoted 49 58 73
East of England median daily rate £200 £230 £350
Median daily rate % change year-on-year -13.04% -34.29% +27.27%
10th Percentile £130 £136 £107
90th Percentile £445 £456 £535
England median daily rate £300 £345 £338
% change year-on-year -13.04% +2.22% +12.50%
Number of hourly rates quoted 19 9 27
East of England median hourly rate £14.00 £19.90 £21.00
Median hourly rate % change year-on-year -29.65% -5.24% +55.56%
10th Percentile £9.90 £14.45 £13.60
90th Percentile £18.09 £25.00 £81.50
England median hourly rate £15.00 £15.05 £17.42
% change year-on-year -0.33% -13.58% +16.10%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Contract vacancies with a requirement for quality assurance or compliance skills 579 482 571
As % of all contract IT jobs advertised in the East of England 12.33% 10.77% 11.36%
Number of daily rates quoted 300 313 304
East of England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +6.67%
10th Percentile £200 £180 £213
90th Percentile £575 £575 £575
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 40 25 73
East of England median hourly rate £26.12 £35.00 £35.00
Median hourly rate % change year-on-year -25.38% - +25.56%
10th Percentile £10.23 £15.75 £14.05
90th Percentile £66.25 £48.55 £56.00
England median hourly rate £21.01 £21.50 £25.00
% change year-on-year -2.30% -14.00% +16.28%

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the East of England.

Contractor daily rate trend for SLA in the East of England

SLA
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing SLA in the East of England over the 6 months to 21 February 2018.

Contractor daily rate histogram for SLA in the East of England

SLA
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the East of England.

Contractor hourly rate trend for SLA in the East of England

SLA
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing SLA in the East of England over the 6 months to 21 February 2018.

Contractor hourly rate histogram for SLA in the East of England

SLA
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the East of England region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +16 47 £255 -11.30% 17
Cambridgeshire +2 36 £171 +31.35% 20
Norfolk -13 9 £150 -40.59% 5
Bedfordshire -9 8 £375 +66.67% 9
Essex -6 6 £233 -41.88% 9
Suffolk +9 4 £413 +89.66% 4
SLA
England

For the 6 months to 21 February 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for SLA.

1 43 (39.09%) ITIL
2 34 (30.91%) Windows
3 31 (28.18%) Microsoft Office
4 30 (27.27%) Microsoft
5 18 (16.36%) SQL
5 18 (16.36%) Incident Management
5 18 (16.36%) Security Cleared
6 17 (15.45%) Finance
7 15 (13.64%) Service Management
8 14 (12.73%) SC Cleared
9 13 (11.82%) Problem Management
10 12 (10.91%) Microsoft Excel
10 12 (10.91%) E-Commerce
10 12 (10.91%) TCP/IP
11 11 (10.00%) Active Directory
11 11 (10.00%) Java
12 10 (9.09%) Windows 7
12 10 (9.09%) AS400
12 10 (9.09%) Internet
13 9 (8.18%) SQL Server
13 9 (8.18%) Service Delivery
13 9 (8.18%) ITSM
13 9 (8.18%) Analytical Skills
13 9 (8.18%) Payment Gateway
14 8 (7.27%) Video Conferencing
14 8 (7.27%) Business Development
14 8 (7.27%) ITIL Certification
14 8 (7.27%) Cisco
15 7 (6.36%) Management Information System
15 7 (6.36%) ITIL V3

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.45%) JBoss
1 6 (5.45%) WebLogic
2 4 (3.64%) IIS
2 4 (3.64%) MS Exchange
3 2 (1.82%) SharePoint
4 1 (0.91%) CMS
4 1 (0.91%) Skype for Business
Applications
1 31 (28.18%) Microsoft Office
2 12 (10.91%) Microsoft Excel
3 5 (4.55%) Microsoft PowerPoint
4 4 (3.64%) MS Visio
Business Applications
1 9 (8.18%) Payment Gateway
2 1 (0.91%) SAP FSCM
2 1 (0.91%) SAP MM
Cloud Services
1 5 (4.55%) Office 365
2 1 (0.91%) Microsoft Azure
2 1 (0.91%) OneDrive
Communications & Networking
1 12 (10.91%) TCP/IP
2 10 (9.09%) Internet
3 6 (5.45%) LAN
3 6 (5.45%) Wi-Fi
4 5 (4.55%) SAN
4 5 (4.55%) VoIP
5 4 (3.64%) Cisco ASA
5 4 (3.64%) Cisco IOS
5 4 (3.64%) Cisco PIX
5 4 (3.64%) Firewall
5 4 (3.64%) VPN
6 3 (2.73%) DHCP
6 3 (2.73%) DNS
7 2 (1.82%) CTI
7 2 (1.82%) SMS
7 2 (1.82%) SSL
7 2 (1.82%) WAN
8 1 (0.91%) IP Telephony
8 1 (0.91%) Skype
8 1 (0.91%) Unified Communications
Database & Business Intelligence
1 9 (8.18%) SQL Server
2 1 (0.91%) DTS
2 1 (0.91%) Ingres
2 1 (0.91%) RDBMS
2 1 (0.91%) Relational Database
2 1 (0.91%) SQL Server 2005
2 1 (0.91%) SQL Server 2008
General
1 17 (15.45%) Finance
2 6 (5.45%) Billing
3 5 (4.55%) Banking
4 4 (3.64%) French Language
4 4 (3.64%) German Language
5 3 (2.73%) Legal
5 3 (2.73%) Retail
6 2 (1.82%) Advertising
6 2 (1.82%) Manufacturing
6 2 (1.82%) Retail Banking
6 2 (1.82%) Telecoms
7 1 (0.91%) Financial Institution
7 1 (0.91%) Games
7 1 (0.91%) Pharmaceutical
Job Titles
1 40 (36.36%) Analyst
2 19 (17.27%) Support Engineer
3 17 (15.45%) Support Analyst
4 11 (10.00%) Service Analyst
4 11 (10.00%) Service Desk Analyst
5 10 (9.09%) 2nd Line Support
6 8 (7.27%) Applications Support
7 6 (5.45%) 2nd Line Support Analyst
7 6 (5.45%) Project Manager
8 5 (4.55%) 1st Line Support
8 5 (4.55%) 1st Line Support Analyst
8 5 (4.55%) Applications Engineer
8 5 (4.55%) Applications Support Engineer
8 5 (4.55%) Desktop Engineer
8 5 (4.55%) Desktop Support
8 5 (4.55%) IT Analyst
9 4 (3.64%) Coordinator
9 4 (3.64%) SC Cleared Project Manager
9 4 (3.64%) Service Manager
9 4 (3.64%) Technical Support
Libraries, Frameworks & Software Standards
1 5 (4.55%) .NET
2 4 (3.64%) J2EE
2 4 (3.64%) REST
2 4 (3.64%) SOAP
2 4 (3.64%) Web Services
3 1 (0.91%) ASP.NET
3 1 (0.91%) Middleware
Miscellaneous
1 10 (9.09%) AS400
2 9 (8.18%) Analytical Skills
3 8 (7.27%) Video Conferencing
4 7 (6.36%) Management Information System
5 6 (5.45%) Data Centre
6 3 (2.73%) iPad
7 2 (1.82%) NHS
7 2 (1.82%) Virtual Team
8 1 (0.91%) Blackberry
8 1 (0.91%) Clustering
8 1 (0.91%) Driving Licence
8 1 (0.91%) EMC VNX
8 1 (0.91%) IVR
8 1 (0.91%) Mainframe
8 1 (0.91%) Smartcard
Operating Systems
1 34 (30.91%) Windows
2 10 (9.09%) Windows 7
3 6 (5.45%) Windows Server
4 4 (3.64%) Windows 8
5 3 (2.73%) Linux
6 2 (1.82%) Windows 10
6 2 (1.82%) Windows Server 2003
6 2 (1.82%) Windows Server 2008
6 2 (1.82%) Windows Vista
6 2 (1.82%) Windows XP
7 1 (0.91%) Android
7 1 (0.91%) Solaris
Processes & Methodologies
1 43 (39.09%) ITIL
2 18 (16.36%) Incident Management
3 15 (13.64%) Service Management
4 13 (11.82%) Problem Management
5 12 (10.91%) E-Commerce
6 9 (8.18%) ITSM
6 9 (8.18%) Service Delivery
7 8 (7.27%) Business Development
8 7 (6.36%) ITIL V3
8 7 (6.36%) Root Cause Analysis
9 6 (5.45%) Collaborative Working
9 6 (5.45%) CRM
9 6 (5.45%) Process Improvement
9 6 (5.45%) Workflow
10 5 (4.55%) Asset Management
10 5 (4.55%) Internal Audit
10 5 (4.55%) Time Management
11 4 (3.64%) Analytics
12 3 (2.73%) Business Intelligence
12 3 (2.73%) Stakeholder Management
Programming Languages
1 18 (16.36%) SQL
2 11 (10.00%) Java
3 4 (3.64%) PL/SQL
4 3 (2.73%) C
5 2 (1.82%) PowerShell
6 1 (0.91%) C#
6 1 (0.91%) T-SQL
Qualifications
1 18 (16.36%) Security Cleared
2 14 (12.73%) SC Cleared
3 8 (7.27%) ITIL Certification
4 6 (5.45%) CCNA
4 6 (5.45%) Cisco Certification
4 6 (5.45%) MCP
4 6 (5.45%) Microsoft Certification
5 4 (3.64%) Degree
5 4 (3.64%) MCSE
6 3 (2.73%) CCIE
6 3 (2.73%) CCNP
7 2 (1.82%) MCDST
7 2 (1.82%) VMware Certified Professional (VCP)
8 1 (0.91%) CCENT
8 1 (0.91%) GIAC
8 1 (0.91%) ITIL Foundation Certificate
8 1 (0.91%) OSCP
Quality Assurance & Compliance
1 4 (3.64%) QA
2 2 (1.82%) PMO
3 1 (0.91%) Data Quality
System Software
1 11 (10.00%) Active Directory
2 5 (4.55%) VMware Infrastructure
3 1 (0.91%) Hyper-V
3 1 (0.91%) Virtual Machines
3 1 (0.91%) VMware ESXi
Systems Management
1 5 (4.55%) SCCM
2 2 (1.82%) Microsoft Clustering
2 2 (1.82%) Norton AntiVirus
2 2 (1.82%) WSUS
3 1 (0.91%) Cisco CUCM
3 1 (0.91%) Cisco UCCX
3 1 (0.91%) NetBackup
3 1 (0.91%) vRealize
Vendors
1 30 (27.27%) Microsoft
2 8 (7.27%) Cisco
3 6 (5.45%) Remedy
3 6 (5.45%) VMware
4 5 (4.55%) Citrix
4 5 (4.55%) EMC
4 5 (4.55%) Forcepoint
4 5 (4.55%) Oracle
5 4 (3.64%) Blue Coat
5 4 (3.64%) Juniper
5 4 (3.64%) NetApp
5 4 (3.64%) PayPal
5 4 (3.64%) ServiceNow
5 4 (3.64%) Sun
5 4 (3.64%) Symantec
6 3 (2.73%) Barracuda Networks
6 3 (2.73%) HP
6 3 (2.73%) SAP
7 2 (1.82%) CommVault
7 2 (1.82%) Dell