Period
to 25 May 2018

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 25 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > East of England
6 months to
25 May 2018
Same period 2017 Same period 2016
Rank 89 102 73
Rank change year-on-year +13 -29 -8
Contract jobs citing SLA 104 88 124
As % of all contract IT jobs advertised in the East of England 2.34% 2.05% 2.53%
As % of the Quality Assurance & Compliance category 19.62% 18.11% 22.34%
Number of daily rates quoted 48 48 58
East of England median daily rate £188 £271 £335
Median daily rate % change year-on-year -30.88% -19.03% +34.00%
10th Percentile £122 £112 £113
90th Percentile £418 £425 £500
England median daily rate £325 £338 £328
% change year-on-year -3.70% +3.05% +0.77%
Number of hourly rates quoted 14 17 19
East of England median hourly rate £15.50 £19.00 £17.50
Median hourly rate % change year-on-year -18.42% +8.57% +9.38%
10th Percentile £10.48 £12.76 £13.00
90th Percentile £30.64 £24.70 £50.00
England median hourly rate £15.00 £14.75 £15.00
% change year-on-year +1.69% -1.67% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Contract vacancies with a requirement for quality assurance or compliance skills 530 486 555
As % of all contract IT jobs advertised in the East of England 11.94% 11.30% 11.32%
Number of daily rates quoted 309 291 304
East of England median daily rate £425 £425 £406
Median daily rate % change year-on-year - +4.62% +12.07%
10th Percentile £213 £170 £210
90th Percentile £550 £575 £575
England median daily rate £450 £450 £410
% change year-on-year - +9.76% +2.50%
Number of hourly rates quoted 28 32 57
East of England median hourly rate £17.25 £21.34 £31.00
Median hourly rate % change year-on-year -19.15% -31.18% +20.39%
10th Percentile £10.43 £14.50 £13.00
90th Percentile £50.25 £46.45 £58.10
England median hourly rate £22.50 £20.50 £23.50
% change year-on-year +9.76% -12.77% +17.50%

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the East of England.

Contractor daily rate trend for SLA in the East of England

SLA
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing SLA in the East of England over the 6 months to 25 May 2018.

Contractor daily rate histogram for SLA in the East of England

SLA
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the East of England.

Contractor hourly rate trend for SLA in the East of England

SLA
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing SLA in the East of England over the 6 months to 25 May 2018.

Contractor hourly rate histogram for SLA in the East of England

SLA
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the East of England region over the 6 months to 25 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +25 50 £200 +14.29% 9
Cambridgeshire -10 18 £174 +24.11% 8
Bedfordshire -4 12 £365 +21.67% 7
Essex +9 11 £350 -12.50% 5
Norfolk +8 10 £150 -47.83% 5
Suffolk -5 5 - -
SLA
England

For the 6 months to 25 May 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for SLA.

1 40 (38.46%) Microsoft
2 37 (35.58%) Windows
3 30 (28.85%) ITIL
4 23 (22.12%) Microsoft Office
5 16 (15.38%) Active Directory
5 16 (15.38%) Incident Management
5 16 (15.38%) Security Cleared
6 14 (13.46%) Service Management
7 12 (11.54%) MCP
7 12 (11.54%) Problem Management
7 12 (11.54%) SC Cleared
7 12 (11.54%) Windows Server
7 12 (11.54%) Problem-Solving
8 11 (10.58%) VMware
8 11 (10.58%) Microsoft Certification
9 10 (9.62%) TCP/IP
9 10 (9.62%) VoIP
10 9 (8.65%) SQL
10 9 (8.65%) Microsoft Excel
10 9 (8.65%) E-Commerce
10 9 (8.65%) Service Delivery
10 9 (8.65%) Information Security
10 9 (8.65%) SCCM
11 8 (7.69%) Time Management
11 8 (7.69%) Windows 7
11 8 (7.69%) Management Information System
11 8 (7.69%) Legal
11 8 (7.69%) LAN
12 7 (6.73%) ServiceNow
12 7 (6.73%) Data Centre

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.88%) MS Exchange
2 2 (1.92%) SharePoint
3 1 (0.96%) CMS
3 1 (0.96%) Skype for Business
3 1 (0.96%) WebSphere
Applications
1 23 (22.12%) Microsoft Office
2 9 (8.65%) Microsoft Excel
3 4 (3.85%) Microsoft PowerPoint
3 4 (3.85%) MS Visio
Business Applications
1 5 (4.81%) Payment Gateway
2 1 (0.96%) BPCS
2 1 (0.96%) Dynamics AX
2 1 (0.96%) Movex
2 1 (0.96%) Oracle Payroll
2 1 (0.96%) Unit4 Business World
Cloud Services
1 5 (4.81%) Microsoft Azure
2 4 (3.85%) Office 365
3 3 (2.88%) Amazon AWS
4 2 (1.92%) Azure Active Directory
4 2 (1.92%) Cloud Computing
4 2 (1.92%) IaaS
5 1 (0.96%) Akamai
5 1 (0.96%) OneDrive
5 1 (0.96%) Oracle CX
5 1 (0.96%) PaaS
Communications & Networking
1 10 (9.62%) TCP/IP
1 10 (9.62%) VoIP
2 8 (7.69%) LAN
3 7 (6.73%) Internet
3 7 (6.73%) WAN
4 5 (4.81%) DNS
4 5 (4.81%) VPN
5 4 (3.85%) DHCP
5 4 (3.85%) Firewall
5 4 (3.85%) SAN
6 3 (2.88%) Wi-Fi
7 2 (1.92%) HTTP
7 2 (1.92%) Kerberos
7 2 (1.92%) SMTP
8 1 (0.96%) BIG-IP
8 1 (0.96%) Cisco Nexus
8 1 (0.96%) MPLS
8 1 (0.96%) Network Security
8 1 (0.96%) Remote Desktop
8 1 (0.96%) Skype
Database & Business Intelligence
1 3 (2.88%) SQL Server
2 1 (0.96%) Big Data
2 1 (0.96%) BusinessObjects
2 1 (0.96%) Ingres
2 1 (0.96%) Oracle Database
2 1 (0.96%) Oracle Database 11g
2 1 (0.96%) Oracle Database 12c
2 1 (0.96%) Oracle Reports
Development Applications
1 1 (0.96%) Jenkins
1 1 (0.96%) Selenium
General
1 8 (7.69%) Legal
2 7 (6.73%) Finance
3 6 (5.77%) Billing
4 4 (3.85%) Automotive
4 4 (3.85%) Manufacturing
5 3 (2.88%) Banking
5 3 (2.88%) Publishing
5 3 (2.88%) Telecoms
6 2 (1.92%) Advertising
6 2 (1.92%) Law
6 2 (1.92%) Retail
6 2 (1.92%) Retail Banking
7 1 (0.96%) Local Government
7 1 (0.96%) Pharmaceutical
Job Titles
1 25 (24.04%) Analyst
2 23 (22.12%) Support Engineer
3 15 (14.42%) 2nd Line Support
3 15 (14.42%) Support Analyst
4 12 (11.54%) Desktop Engineer
4 12 (11.54%) Desktop Support
5 11 (10.58%) Desktop Support Engineer
6 8 (7.69%) 2nd Line Engineer
6 8 (7.69%) 2nd Line Support Engineer
6 8 (7.69%) Service Analyst
6 8 (7.69%) Service Desk Analyst
7 7 (6.73%) Service Manager
8 6 (5.77%) 2nd Line Support Analyst
9 5 (4.81%) 1st/2nd Line Support
9 5 (4.81%) IT Engineer
10 4 (3.85%) 1st/2nd Line Support Engineer
10 4 (3.85%) 2nd Line Desktop Support
10 4 (3.85%) 2nd Line Desktop Support Engineer
10 4 (3.85%) IT Support
10 4 (3.85%) SC Cleared Project Manager
Libraries, Frameworks & Software Standards
1 4 (3.85%) CSS
1 4 (3.85%) HTML
2 2 (1.92%) ADSI
2 2 (1.92%) LDAP
3 1 (0.96%) Gherkin
3 1 (0.96%) Web Services
Miscellaneous
1 8 (7.69%) Management Information System
2 7 (6.73%) AS400
2 7 (6.73%) Data Centre
3 5 (4.81%) Analytical Skills
3 5 (4.81%) Self-Motivation
4 3 (2.88%) iPad
4 3 (2.88%) NHS
5 2 (1.92%) Clustering
5 2 (1.92%) Fat Client
5 2 (1.92%) PKI
5 2 (1.92%) Thin Client
5 2 (1.92%) Virtual Team
6 1 (0.96%) CMDB
6 1 (0.96%) Computer Science
6 1 (0.96%) Cyberthreat
6 1 (0.96%) Driving Licence
6 1 (0.96%) EMC VNX
6 1 (0.96%) Freedom of Information
6 1 (0.96%) User Experience
6 1 (0.96%) Video Conferencing
Operating Systems
1 37 (35.58%) Windows
2 12 (11.54%) Windows Server
3 8 (7.69%) Windows 7
4 5 (4.81%) Linux
4 5 (4.81%) Windows 10
4 5 (4.81%) Windows Server 2003
5 4 (3.85%) Windows Server 2008
6 3 (2.88%) Windows Server 2012
6 3 (2.88%) Windows XP
7 2 (1.92%) Solaris
7 2 (1.92%) Unix
7 2 (1.92%) Windows 8
7 2 (1.92%) Windows Vista
8 1 (0.96%) Android
Processes & Methodologies
1 30 (28.85%) ITIL
2 16 (15.38%) Incident Management
3 14 (13.46%) Service Management
4 12 (11.54%) Problem Management
4 12 (11.54%) Problem-Solving
5 9 (8.65%) E-Commerce
5 9 (8.65%) Information Security
5 9 (8.65%) Service Delivery
6 8 (7.69%) Time Management
7 7 (6.73%) CRM
7 7 (6.73%) Line Management
8 6 (5.77%) Business Development
8 6 (5.77%) Collaborative Working
8 6 (5.77%) ITSM
8 6 (5.77%) Root Cause Analysis
9 5 (4.81%) Internal Audit
9 5 (4.81%) ITIL V3
9 5 (4.81%) Process Improvement
10 4 (3.85%) Change Management
10 4 (3.85%) Migration
Programming Languages
1 9 (8.65%) SQL
2 5 (4.81%) Java
3 3 (2.88%) C
3 3 (2.88%) JavaScript
3 3 (2.88%) PowerShell
4 1 (0.96%) C#
4 1 (0.96%) PHP
4 1 (0.96%) PL/SQL
4 1 (0.96%) Shell Script
4 1 (0.96%) T-SQL
Qualifications
1 16 (15.38%) Security Cleared
2 12 (11.54%) MCP
2 12 (11.54%) SC Cleared
3 11 (10.58%) Microsoft Certification
4 7 (6.73%) ITIL Certification
5 6 (5.77%) Cisco Certification
5 6 (5.77%) Degree
6 4 (3.85%) MCSE
7 3 (2.88%) CCNA
8 2 (1.92%) MCDST
8 2 (1.92%) SANS
8 2 (1.92%) VMware Certified Professional (VCP)
9 1 (0.96%) BPSS Clearance
9 1 (0.96%) CCDA
9 1 (0.96%) CCDP
9 1 (0.96%) CCENT
9 1 (0.96%) CCNP
9 1 (0.96%) DBS Check
9 1 (0.96%) ITIL Foundation Certificate
9 1 (0.96%) OSCP
Quality Assurance & Compliance
1 4 (3.85%) GxP
2 2 (1.92%) Data Quality
2 2 (1.92%) Sarbanes-Oxley
3 1 (0.96%) GAMP
3 1 (0.96%) ISO/IEC 20000
3 1 (0.96%) QA
System Software
1 16 (15.38%) Active Directory
2 6 (5.77%) VMware Infrastructure
3 1 (0.96%) Hyper-V
3 1 (0.96%) Virtual Machines
3 1 (0.96%) VMware ESXi
Systems Management
1 9 (8.65%) SCCM
2 1 (0.96%) AirWatch
2 1 (0.96%) Ansible
2 1 (0.96%) NetBackup
2 1 (0.96%) Oracle Enterprise Manager
2 1 (0.96%) Oracle RMAN
2 1 (0.96%) SCOM
2 1 (0.96%) Terraform
2 1 (0.96%) vRealize
2 1 (0.96%) vRealize Orchestrator
Vendors
1 40 (38.46%) Microsoft
2 11 (10.58%) VMware
3 7 (6.73%) Cisco
3 7 (6.73%) Citrix
3 7 (6.73%) ServiceNow
4 6 (5.77%) HP
5 5 (4.81%) Oracle
5 5 (4.81%) Remedy
6 4 (3.85%) SAP
6 4 (3.85%) Sun
7 3 (2.88%) EMC
7 3 (2.88%) NetApp
8 2 (1.92%) 3PAR
8 2 (1.92%) Dell
8 2 (1.92%) Embarcadero
8 2 (1.92%) hybris
8 2 (1.92%) McAfee
9 1 (0.96%) Aruba
9 1 (0.96%) Cloudera
9 1 (0.96%) F5