Period
to 17 November 2018

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > East of England
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 115 94 103
Rank change year-on-year -21 +9 -39
Contract jobs citing SLA 95 129 91
As % of all contract IT jobs advertised in the East of England 1.88% 2.50% 1.87%
As % of the Quality Assurance & Compliance category 16.32% 18.51% 16.98%
Number of daily rates quoted 54 64 59
East of England median daily rate £161 £275 £235
Median daily rate % change year-on-year -41.36% +17.02% -6.00%
10th Percentile £105 £114 £158
90th Percentile £476 £464 £475
England median daily rate £313 £305 £325
% change year-on-year +2.46% -6.15% -
Number of hourly rates quoted 20 34 9
East of England median hourly rate £17.25 £14.38 £13.00
Median hourly rate % change year-on-year +20.00% +10.58% -38.10%
10th Percentile £12.73 £10.40 £10.25
90th Percentile £35.00 £23.23 £22.15
England median hourly rate £15.50 £15.00 £15.00
% change year-on-year +3.33% - -11.76%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Contract vacancies with a requirement for quality assurance or compliance skills 582 697 536
As % of all contract IT jobs advertised in the East of England 11.50% 13.52% 10.99%
Number of daily rates quoted 299 370 292
East of England median daily rate £420 £400 £375
Median daily rate % change year-on-year +5.00% +6.67% +0.67%
10th Percentile £156 £218 £182
90th Percentile £575 £569 £538
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 39 62 49
East of England median hourly rate £19.25 £23.00 £37.50
Median hourly rate % change year-on-year -16.30% -38.67% +27.12%
10th Percentile £13.00 £10.64 £12.40
90th Percentile £47.65 £47.25 £48.98
England median hourly rate £22.10 £20.00 £22.84
% change year-on-year +10.49% -12.42% +5.52%

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the East of England.

Contractor daily rate trend for SLA in the East of England

SLA
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing SLA in the East of England over the 6 months to 17 November 2018.

Contractor daily rate histogram for SLA in the East of England

SLA
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the East of England.

Contractor hourly rate trend for SLA in the East of England

SLA
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing SLA in the East of England over the 6 months to 17 November 2018.

Contractor hourly rate histogram for SLA in the East of England

SLA
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the East of England region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -9 35 £200 -27.27% 9
Essex -7 23 £140 -55.20% 5
Bedfordshire +19 17 £350 -6.67% 6
Cambridgeshire -18 11 £115 -45.88% 13
Norfolk +10 5 £148 +34.09% 3
Suffolk -7 4 £140 -39.13% 1
SLA
England

For the 6 months to 17 November 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for SLA.

1 33 (34.74%) Windows
2 30 (31.58%) ITIL
3 26 (27.37%) Microsoft Office
3 26 (27.37%) Microsoft
4 22 (23.16%) Incident Management
5 21 (22.11%) Active Directory
6 20 (21.05%) Service Management
7 16 (16.84%) Service Delivery
8 13 (13.68%) Windows Server
9 12 (12.63%) Security Cleared
10 11 (11.58%) Windows 7
10 11 (11.58%) Office 365
11 10 (10.53%) Root Cause Analysis
12 9 (9.47%) SCCM
12 9 (9.47%) Migration
12 9 (9.47%) Contract Management
13 8 (8.42%) Problem-Solving
13 8 (8.42%) Data Centre
13 8 (8.42%) Change Management
13 8 (8.42%) Citrix
13 8 (8.42%) Linux
13 8 (8.42%) VoIP
13 8 (8.42%) SC Cleared
13 8 (8.42%) Problem Management
14 7 (7.37%) Analytical Skills
14 7 (7.37%) F5
14 7 (7.37%) Remedy
14 7 (7.37%) Risk Management
14 7 (7.37%) Stakeholder Management
14 7 (7.37%) Windows 10

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.16%) SAS
2 2 (2.11%) CMS
2 2 (2.11%) SharePoint
3 1 (1.05%) Apache
3 1 (1.05%) Confluence
3 1 (1.05%) Tomcat
3 1 (1.05%) WordPress
Applications
1 26 (27.37%) Microsoft Office
2 4 (4.21%) Microsoft Excel
3 1 (1.05%) Microsoft Project
Business Applications
1 2 (2.11%) BPCS
1 2 (2.11%) Dynamics AX
1 2 (2.11%) Movex
2 1 (1.05%) Remedy ITSM
2 1 (1.05%) Unit4 Business World
Cloud Services
1 11 (11.58%) Office 365
2 6 (6.32%) Amazon AWS
3 3 (3.16%) Akamai
3 3 (3.16%) IaaS
3 3 (3.16%) Microsoft Azure
4 2 (2.11%) OneDrive
5 1 (1.05%) Amazon CloudWatch
5 1 (1.05%) AWS Lambda
5 1 (1.05%) Google Analytics
5 1 (1.05%) SaaS
5 1 (1.05%) Serverless
Communications & Networking
1 8 (8.42%) VoIP
2 5 (5.26%) Firewall
2 5 (5.26%) LAN
2 5 (5.26%) NetScaler
2 5 (5.26%) WAN
3 3 (3.16%) BIG-IP
3 3 (3.16%) Cisco Nexus
3 3 (3.16%) DNS
3 3 (3.16%) Network Security
3 3 (3.16%) SAN
3 3 (3.16%) Wireless
4 2 (2.11%) Skype
4 2 (2.11%) TCP/IP
4 2 (2.11%) VPN
5 1 (1.05%) Cisco IOS
5 1 (1.05%) Remote Desktop
5 1 (1.05%) SSL
5 1 (1.05%) Unified Communications
5 1 (1.05%) Wi-Fi
Database & Business Intelligence
1 5 (5.26%) Big Data
2 4 (4.21%) SQL Server
3 2 (2.11%) BusinessObjects
4 1 (1.05%) MySQL
General
1 5 (5.26%) Finance
2 4 (4.21%) Manufacturing
3 1 (1.05%) Marketing
3 1 (1.05%) Publishing
3 1 (1.05%) Retail
3 1 (1.05%) Telecoms
Job Titles
1 28 (29.47%) Analyst
2 21 (22.11%) Service Analyst
3 15 (15.79%) Service Desk Analyst
4 13 (13.68%) 2nd Line Support
5 11 (11.58%) Support Engineer
6 10 (10.53%) Service Manager
6 10 (10.53%) Support Analyst
7 8 (8.42%) Desktop Support
7 8 (8.42%) Service Desk Support
8 7 (7.37%) 1st Line Support
8 7 (7.37%) 2nd Line Engineer
8 7 (7.37%) 2nd Line Support Engineer
9 6 (6.32%) 2nd Line Support Analyst
9 6 (6.32%) Service Desk Support Analyst
10 5 (5.26%) Infrastructure Engineer
10 5 (5.26%) Network Engineer
10 5 (5.26%) Technical Support
11 4 (4.21%) Delivery Manager
11 4 (4.21%) IT Support
11 4 (4.21%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 5 (5.26%) Web Services
2 2 (2.11%) HTML
3 1 (1.05%) Elastic Stack
3 1 (1.05%) jQuery
3 1 (1.05%) Laravel
3 1 (1.05%) Vue.js
Miscellaneous
1 8 (8.42%) Data Centre
2 7 (7.37%) Analytical Skills
3 6 (6.32%) Management Information System
4 5 (5.26%) User Experience
4 5 (5.26%) Virtual Team
5 4 (4.21%) Fat Client
5 4 (4.21%) Thin Client
6 3 (3.16%) Freedom of Information
6 3 (3.16%) Mobile App
7 2 (2.11%) Analytical Mindset
7 2 (2.11%) AS400
7 2 (2.11%) PDA
7 2 (2.11%) Video Conferencing
8 1 (1.05%) Computer Science
8 1 (1.05%) Driving Licence
8 1 (1.05%) Handset
8 1 (1.05%) Replication
8 1 (1.05%) Smartphone
8 1 (1.05%) Xbox
Operating Systems
1 33 (34.74%) Windows
2 13 (13.68%) Windows Server
3 11 (11.58%) Windows 7
4 8 (8.42%) Linux
5 7 (7.37%) Windows 10
6 3 (3.16%) Android
6 3 (3.16%) Apple iOS
6 3 (3.16%) Unix
7 2 (2.11%) Mac OS
7 2 (2.11%) Windows Server 2008
7 2 (2.11%) Windows Server 2012
8 1 (1.05%) Windows XP
Processes & Methodologies
1 30 (31.58%) ITIL
2 22 (23.16%) Incident Management
3 20 (21.05%) Service Management
4 16 (16.84%) Service Delivery
5 10 (10.53%) Root Cause Analysis
6 9 (9.47%) Contract Management
6 9 (9.47%) Migration
7 8 (8.42%) Change Management
7 8 (8.42%) Problem Management
7 8 (8.42%) Problem-Solving
8 7 (7.37%) Risk Management
8 7 (7.37%) Stakeholder Management
9 6 (6.32%) Asset Management
9 6 (6.32%) Capacity Management
9 6 (6.32%) Data Analysis
9 6 (6.32%) Information Security
9 6 (6.32%) Infrastructure Engineering
9 6 (6.32%) ITIL V3
9 6 (6.32%) ITSM
9 6 (6.32%) Software Deployment
Programming Languages
1 3 (3.16%) SQL
2 2 (2.11%) PHP
3 1 (1.05%) JavaScript
3 1 (1.05%) PowerShell
3 1 (1.05%) Python
3 1 (1.05%) VB
Qualifications
1 12 (12.63%) Security Cleared
2 8 (8.42%) SC Cleared
3 6 (6.32%) MCSE
3 6 (6.32%) Microsoft Certification
4 5 (5.26%) ITIL Certification
5 4 (4.21%) MCP
5 4 (4.21%) MCSA
6 2 (2.11%) A+ Certification
6 2 (2.11%) CNE
6 2 (2.11%) Novell Certification
7 1 (1.05%) CCSE
7 1 (1.05%) Check Point Certification
7 1 (1.05%) MCTS
7 1 (1.05%) MOS
7 1 (1.05%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (3.16%) Data Quality
2 2 (2.11%) ISO/IEC 20000
2 2 (2.11%) ISO/IEC 27001
2 2 (2.11%) Sarbanes-Oxley
System Software
1 21 (22.11%) Active Directory
2 2 (2.11%) VMware Infrastructure
3 1 (1.05%) Docker
3 1 (1.05%) Firmware
3 1 (1.05%) Microsoft Virtual Server
3 1 (1.05%) Virtual Servers
Systems Management
1 9 (9.47%) SCCM
2 3 (3.16%) Ansible
2 3 (3.16%) Terraform
3 2 (2.11%) Norton AntiVirus
3 2 (2.11%) Systems Management Server (SMS)
4 1 (1.05%) Cacti
4 1 (1.05%) FortiGate
Vendors
1 26 (27.37%) Microsoft
2 8 (8.42%) Citrix
3 7 (7.37%) F5
3 7 (7.37%) Remedy
4 6 (6.32%) Cisco
4 6 (6.32%) Computacenter
5 5 (5.26%) VMware
6 4 (4.21%) Apple
6 4 (4.21%) Cloudera
6 4 (4.21%) Fortinet
6 4 (4.21%) Palo Alto
6 4 (4.21%) SAP
7 3 (3.16%) CheckPoint
7 3 (3.16%) HP
7 3 (3.16%) ServiceNow
8 2 (2.11%) Embarcadero
8 2 (2.11%) Informatica
8 2 (2.11%) McAfee
8 2 (2.11%) Sophos
8 2 (2.11%) Symantec