Period
to 17 August 2018

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > East of England
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 114 92 88
Rank change year-on-year -22 -4 -9
Contract jobs citing SLA 100 110 112
As % of all contract IT jobs advertised in the East of England 1.99% 2.35% 2.18%
As % of the Quality Assurance & Compliance category 16.31% 18.03% 19.28%
Number of daily rates quoted 54 57 48
East of England median daily rate £188 £275 £220
Median daily rate % change year-on-year -31.82% +25.00% +2.33%
10th Percentile £108 £98 £113
90th Percentile £488 £430 £475
England median daily rate £325 £338 £320
% change year-on-year -3.70% +5.47% -
Number of hourly rates quoted 14 32 18
East of England median hourly rate £17.50 £14.75 £17.38
Median hourly rate % change year-on-year +18.64% -15.11% +2.21%
10th Percentile £11.58 £10.40 £11.55
90th Percentile £35.00 £24.43 £20.30
England median hourly rate £14.50 £14.75 £15.00
% change year-on-year -1.69% -1.67% -6.25%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Contract vacancies with a requirement for quality assurance or compliance skills 613 610 581
As % of all contract IT jobs advertised in the East of England 12.22% 13.06% 11.33%
Number of daily rates quoted 327 346 294
East of England median daily rate £415 £400 £400
Median daily rate % change year-on-year +3.75% - +14.29%
10th Percentile £190 £190 £193
90th Percentile £559 £575 £538
England median daily rate £450 £450 £420
% change year-on-year - +7.14% +5.00%
Number of hourly rates quoted 30 53 62
East of England median hourly rate £18.38 £19.00 £31.00
Median hourly rate % change year-on-year -3.29% -38.71% +6.90%
10th Percentile £10.50 £11.25 £10.65
90th Percentile £41.50 £43.20 £48.58
England median hourly rate £23.25 £20.00 £22.50
% change year-on-year +16.25% -11.11% +5.52%

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the East of England.

Contractor daily rate trend for SLA in the East of England

SLA
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing SLA in the East of England over the 6 months to 17 August 2018.

Contractor daily rate histogram for SLA in the East of England

SLA
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the East of England.

Contractor hourly rate trend for SLA in the East of England

SLA
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing SLA in the East of England over the 6 months to 17 August 2018.

Contractor hourly rate histogram for SLA in the East of England

SLA
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the East of England region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +4 43 £242 -23.15% 8
Essex +10 21 £129 -54.22% 2
Bedfordshire -1 20 £363 +20.83% 4
Cambridgeshire -14 9 £238 +3.83% 9
Suffolk -20 6 £233 +132.50% 1
Norfolk +11 3 £165 +50.00% 2
SLA
England

For the 6 months to 17 August 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for SLA.

1 34 (34.00%) Windows
2 32 (32.00%) Microsoft
3 25 (25.00%) ITIL
4 18 (18.00%) Microsoft Office
5 17 (17.00%) Active Directory
6 15 (15.00%) Service Delivery
7 13 (13.00%) Security Cleared
8 12 (12.00%) VoIP
9 11 (11.00%) Windows 7
10 10 (10.00%) Incident Management
10 10 (10.00%) Service Management
10 10 (10.00%) LAN
11 9 (9.00%) MCP
11 9 (9.00%) WAN
11 9 (9.00%) Microsoft Certification
11 9 (9.00%) Finance
11 9 (9.00%) VMware
11 9 (9.00%) Management Information System
11 9 (9.00%) Windows Server
12 8 (8.00%) Data Centre
12 8 (8.00%) Windows 10
12 8 (8.00%) SCCM
12 8 (8.00%) Amazon AWS
12 8 (8.00%) SC Cleared
12 8 (8.00%) Linux
13 7 (7.00%) Migration
13 7 (7.00%) Problem Management
13 7 (7.00%) Information Security
13 7 (7.00%) ServiceNow
13 7 (7.00%) Infrastructure Management

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.00%) CMS
1 2 (2.00%) SharePoint
2 1 (1.00%) Confluence
2 1 (1.00%) WebSphere
2 1 (1.00%) WordPress
Applications
1 18 (18.00%) Microsoft Office
2 4 (4.00%) Microsoft Excel
Business Applications
1 2 (2.00%) BPCS
1 2 (2.00%) Dynamics AX
1 2 (2.00%) Movex
2 1 (1.00%) Oracle Payroll
2 1 (1.00%) Unit4 Business World
Cloud Services
1 8 (8.00%) Amazon AWS
2 6 (6.00%) Microsoft Azure
2 6 (6.00%) Office 365
3 4 (4.00%) IaaS
4 3 (3.00%) Akamai
5 2 (2.00%) Azure Active Directory
5 2 (2.00%) Cloud Computing
5 2 (2.00%) OneDrive
6 1 (1.00%) Amazon CloudWatch
6 1 (1.00%) AWS Lambda
6 1 (1.00%) Google Analytics
6 1 (1.00%) Oracle CX
6 1 (1.00%) PaaS
6 1 (1.00%) SaaS
6 1 (1.00%) Serverless
Communications & Networking
1 12 (12.00%) VoIP
2 10 (10.00%) LAN
3 9 (9.00%) WAN
4 6 (6.00%) TCP/IP
5 5 (5.00%) DNS
5 5 (5.00%) Firewall
5 5 (5.00%) SAN
6 4 (4.00%) Network Security
6 4 (4.00%) VPN
7 3 (3.00%) BIG-IP
8 2 (2.00%) DHCP
8 2 (2.00%) HTTP
8 2 (2.00%) Kerberos
8 2 (2.00%) SMTP
8 2 (2.00%) Wi-Fi
8 2 (2.00%) Wireless
9 1 (1.00%) Cisco Nexus
9 1 (1.00%) Internet
9 1 (1.00%) MPLS
9 1 (1.00%) NetScaler
Database & Business Intelligence
1 4 (4.00%) Big Data
1 4 (4.00%) SQL Server
2 2 (2.00%) BusinessObjects
3 1 (1.00%) Oracle Database
3 1 (1.00%) Oracle Database 11g
3 1 (1.00%) Oracle Database 12c
3 1 (1.00%) Oracle Reports
Development Applications
1 1 (1.00%) Jenkins
1 1 (1.00%) Selenium
General
1 9 (9.00%) Finance
2 6 (6.00%) Manufacturing
3 5 (5.00%) Legal
4 4 (4.00%) Automotive
4 4 (4.00%) Publishing
4 4 (4.00%) Telecoms
5 2 (2.00%) Law
5 2 (2.00%) Retail
6 1 (1.00%) Advertising
6 1 (1.00%) Banking
6 1 (1.00%) Local Government
6 1 (1.00%) Pharmaceutical
Job Titles
1 24 (24.00%) Analyst
2 16 (16.00%) 2nd Line Support
2 16 (16.00%) Support Analyst
3 15 (15.00%) Support Engineer
4 13 (13.00%) Service Analyst
4 13 (13.00%) Service Desk Analyst
5 11 (11.00%) Desktop Support
5 11 (11.00%) Service Manager
6 10 (10.00%) Desktop Engineer
7 9 (9.00%) Desktop Support Engineer
8 8 (8.00%) 2nd Line Support Analyst
8 8 (8.00%) Technical Support
9 7 (7.00%) 1st Line Support
9 7 (7.00%) 2nd Line Engineer
9 7 (7.00%) 2nd Line Support Engineer
9 7 (7.00%) Service Desk Support
10 6 (6.00%) 2nd Line Technical Support
10 6 (6.00%) Infrastructure Engineer
10 6 (6.00%) Service Desk Support Analyst
11 5 (5.00%) 1st/2nd Line Support
Libraries, Frameworks & Software Standards
1 5 (5.00%) Web Services
2 4 (4.00%) CSS
2 4 (4.00%) HTML
3 2 (2.00%) ADSI
3 2 (2.00%) LDAP
4 1 (1.00%) Elastic Stack
4 1 (1.00%) Gherkin
4 1 (1.00%) Laravel
4 1 (1.00%) Vue.js
Miscellaneous
1 9 (9.00%) Management Information System
2 8 (8.00%) Data Centre
3 6 (6.00%) Fat Client
3 6 (6.00%) Thin Client
4 5 (5.00%) Analytical Skills
4 5 (5.00%) AS400
5 4 (4.00%) Freedom of Information
5 4 (4.00%) Virtual Team
6 3 (3.00%) Self-Motivation
7 2 (2.00%) Analytical Mindset
7 2 (2.00%) Clustering
7 2 (2.00%) Computer Science
7 2 (2.00%) Driving Licence
7 2 (2.00%) PKI
7 2 (2.00%) User Experience
8 1 (1.00%) CMDB
8 1 (1.00%) Cyberthreat
8 1 (1.00%) NHS
8 1 (1.00%) Replication
8 1 (1.00%) Video Conferencing
Operating Systems
1 34 (34.00%) Windows
2 11 (11.00%) Windows 7
3 9 (9.00%) Windows Server
4 8 (8.00%) Linux
4 8 (8.00%) Windows 10
5 5 (5.00%) Unix
6 3 (3.00%) Windows Server 2003
6 3 (3.00%) Windows Server 2008
6 3 (3.00%) Windows Server 2012
7 2 (2.00%) Apple iOS
7 2 (2.00%) Mac OS
7 2 (2.00%) Windows XP
8 1 (1.00%) Solaris
Processes & Methodologies
1 25 (25.00%) ITIL
2 15 (15.00%) Service Delivery
3 10 (10.00%) Incident Management
3 10 (10.00%) Service Management
4 7 (7.00%) Information Security
4 7 (7.00%) Infrastructure Engineering
4 7 (7.00%) Infrastructure Management
4 7 (7.00%) Migration
4 7 (7.00%) Problem Management
5 6 (6.00%) Contract Management
5 6 (6.00%) Line Management
5 6 (6.00%) People Management
5 6 (6.00%) Root Cause Analysis
5 6 (6.00%) Stakeholder Management
5 6 (6.00%) Task Automation
6 5 (5.00%) Asset Management
6 5 (5.00%) Change Management
6 5 (5.00%) ITSM
6 5 (5.00%) Performance Management
6 5 (5.00%) Risk Management
Programming Languages
1 3 (3.00%) JavaScript
1 3 (3.00%) PowerShell
1 3 (3.00%) SQL
2 2 (2.00%) Java
2 2 (2.00%) PHP
3 1 (1.00%) C
3 1 (1.00%) C#
3 1 (1.00%) PL/SQL
3 1 (1.00%) Python
3 1 (1.00%) Shell Script
3 1 (1.00%) T-SQL
3 1 (1.00%) VB
Qualifications
1 13 (13.00%) Security Cleared
2 9 (9.00%) MCP
2 9 (9.00%) Microsoft Certification
3 8 (8.00%) SC Cleared
4 5 (5.00%) ITIL Certification
5 4 (4.00%) Cisco Certification
5 4 (4.00%) MCSA
5 4 (4.00%) MCSE
6 3 (3.00%) Degree
7 2 (2.00%) A+ Certification
7 2 (2.00%) SANS
8 1 (1.00%) BPSS Clearance
8 1 (1.00%) CCDA
8 1 (1.00%) CCDP
8 1 (1.00%) CCENT
8 1 (1.00%) CCNA
8 1 (1.00%) CCNP
8 1 (1.00%) DBS Check
8 1 (1.00%) MCTS
8 1 (1.00%) PRINCE2 Certification
Quality Assurance & Compliance
1 4 (4.00%) GxP
2 3 (3.00%) Data Quality
2 3 (3.00%) ISO/IEC 20000
3 2 (2.00%) Sarbanes-Oxley
4 1 (1.00%) GAMP
4 1 (1.00%) QA
System Software
1 17 (17.00%) Active Directory
2 4 (4.00%) VMware Infrastructure
3 1 (1.00%) Docker
Systems Management
1 8 (8.00%) SCCM
2 3 (3.00%) Ansible
2 3 (3.00%) Terraform
3 2 (2.00%) Systems Management Server (SMS)
4 1 (1.00%) AirWatch
4 1 (1.00%) Oracle Enterprise Manager
4 1 (1.00%) Oracle RMAN
4 1 (1.00%) SCOM
Vendors
1 32 (32.00%) Microsoft
2 9 (9.00%) VMware
3 7 (7.00%) ServiceNow
4 6 (6.00%) Cisco
4 6 (6.00%) Citrix
4 6 (6.00%) Remedy
5 5 (5.00%) Oracle
5 5 (5.00%) SAP
6 4 (4.00%) Cloudera
6 4 (4.00%) F5
7 3 (3.00%) Apple
7 3 (3.00%) Embarcadero
7 3 (3.00%) HP
8 2 (2.00%) Dell
8 2 (2.00%) Fujitsu
8 2 (2.00%) hybris
8 2 (2.00%) Informatica
8 2 (2.00%) McAfee
8 2 (2.00%) Palo Alto
9 1 (1.00%) Aruba