Period
to

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 23 May 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > East of England
6 months to
23 May 2022
Same period 2021 Same period 2020
Rank 40 46 90
Rank change year-on-year +6 +44 +17
Contract jobs citing SLA 129 71 43
As % of all contract jobs advertised in the East of England 5.14% 4.00% 1.73%
As % of the Quality Assurance & Compliance category 32.74% 31.14% 15.41%
Number of daily rates quoted 101 40 28
10th Percentile £123 £127 £100
25th Percentile £163 £159 £154
Median daily rate (50th Percentile) £325 £229 £356
Median % change year-on-year +42.08% -35.79% +158.90%
75th Percentile £438 £338 £400
90th Percentile £475 £490 £438
England median daily rate £350 £375 £360
% change year-on-year -6.67% +4.17% +20.00%
Number of hourly rates quoted 14 20 5
10th Percentile £10.88 £10.57 £11.70
25th Percentile £11.63 £11.76 £12.50
Median hourly rate £13.50 £12.73 £13.39
Median % change year-on-year +6.03% -4.91% +3.00%
75th Percentile £14.84 £15.00 £16.75
90th Percentile £22.45 £15.50 £18.93
England median hourly rate £16.50 £13.75 £17.25
% change year-on-year +20.02% -20.30% +15.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
East of England
Contract vacancies with a requirement for quality assurance or compliance skills 394 228 279
As % of all contract IT jobs advertised in the East of England 15.71% 12.86% 11.24%
Number of daily rates quoted 261 129 151
10th Percentile £158 £155 £213
25th Percentile £306 £220 £350
Median daily rate (50th Percentile) £450 £375 £400
Median % change year-on-year +20.00% -6.25% -5.88%
75th Percentile £545 £500 £488
90th Percentile £662 £575 £575
England median daily rate £525 £475 £465
% change year-on-year +10.53% +2.15% +2.76%
Number of hourly rates quoted 24 33 20
10th Percentile £11.50 £11.32 £12.37
25th Percentile £13.06 £12.25 £16.25
Median hourly rate £20.50 £15.00 £19.70
Median % change year-on-year +36.67% -23.84% +23.09%
75th Percentile £46.28 £16.00 £28.00
90th Percentile £68.33 £31.75 £34.38
England median hourly rate £28.50 £21.00 £25.00
% change year-on-year +35.71% -16.00% +13.64%

SLA
Job Vacancy Trend in the East of England

Job postings citing SLA as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for SLA in the East of England

SLA
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing SLA in the East of England.

Daily rate trend for SLA in the East of England

SLA
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing SLA in the East of England over the 6 months to 23 May 2022.

Daily rate histogram for SLA in the East of England

SLA
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing SLA in the East of England.

Hourly rate trend for SLA in the East of England

SLA
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing SLA in the East of England over the 6 months to 23 May 2022.

Hourly rate histogram for SLA in the East of England

SLA
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the East of England region over the 6 months to 23 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +6 83 £325 +58.54% 7
Hertfordshire +3 33 £138 -65.63% 11
Bedfordshire -11 4 £200 -33.33% 3
Norfolk - 4 £128 - 4
Suffolk -4 3 £230 - 5
Essex -20 2 £165 -25.00% 8
SLA
England

For the 6 months to 23 May 2022, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for SLA.

1 74 (57.36%) Microsoft
2 73 (56.59%) Active Directory
2 73 (56.59%) Windows
3 70 (54.26%) Microsoft 365
4 64 (49.61%) Change Management
5 58 (44.96%) Incident Management
6 55 (42.64%) Social Skills
7 50 (38.76%) Azure
8 48 (37.21%) AWS
9 47 (36.43%) SCCM
9 47 (36.43%) ITIL
10 45 (34.88%) VMware
11 44 (34.11%) VMware Infrastructure
12 41 (31.78%) Azure Active Directory
13 35 (27.13%) SharePoint
14 34 (26.36%) Windows Server
15 32 (24.81%) Service Delivery
16 31 (24.03%) Windows Server 2012
17 30 (23.26%) Time Management
18 28 (21.71%) Skype
19 27 (20.93%) Skype for Business
19 27 (20.93%) DHCP
19 27 (20.93%) DNS
20 26 (20.16%) Identity Management
20 26 (20.16%) Replication
20 26 (20.16%) Microsoft Intune
21 24 (18.60%) SQL
22 22 (17.05%) SQL Server
22 22 (17.05%) Hyper-V
23 21 (16.28%) Exchange Server 2013

SLA
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (27.13%) SharePoint
2 27 (20.93%) Skype for Business
3 21 (16.28%) Exchange Server 2013
4 11 (8.53%) MS Exchange
5 1 (0.78%) Blackberry Enterprise Server
5 1 (0.78%) CMS
Applications
1 20 (15.50%) Microsoft Office
2 1 (0.78%) Microsoft Excel
2 1 (0.78%) Microsoft PowerPoint
2 1 (0.78%) Microsoft Project
Cloud Services
1 70 (54.26%) Microsoft 365
2 50 (38.76%) Azure
3 48 (37.21%) AWS
4 41 (31.78%) Azure Active Directory
5 20 (15.50%) IaaS
5 20 (15.50%) PaaS
6 7 (5.43%) OneDrive
7 6 (4.65%) Amazon EC2
7 6 (4.65%) Amazon S3
7 6 (4.65%) AWS Elastic Beanstalk
7 6 (4.65%) AWS Lambda
7 6 (4.65%) Azure Cosmos DB
7 6 (4.65%) Route 53
7 6 (4.65%) Virtual Private Cloud
8 1 (0.78%) Akamai
Communications & Networking
1 28 (21.71%) Skype
2 27 (20.93%) DHCP
2 27 (20.93%) DNS
3 21 (16.28%) Remote Desktop
4 9 (6.98%) LAN
5 7 (5.43%) WAN
6 5 (3.88%) Wireless
7 4 (3.10%) TCP/IP
8 3 (2.33%) WebEx
8 3 (2.33%) Wi-Fi
9 2 (1.55%) Firewall
9 2 (1.55%) SSL
9 2 (1.55%) Unified Communications
9 2 (1.55%) VoIP
9 2 (1.55%) VPN
10 1 (0.78%) DWDM
10 1 (0.78%) Internet
10 1 (0.78%) ISDN
10 1 (0.78%) MGCP
10 1 (0.78%) SCCP
Database & Business Intelligence
1 22 (17.05%) SQL Server
2 1 (0.78%) Amazon RDS
Development Applications
1 1 (0.78%) JIRA
General
1 55 (42.64%) Social Skills
2 20 (15.50%) Analytical Skills
3 8 (6.20%) Legal
4 4 (3.10%) Documentation Skills
5 3 (2.33%) German Language
5 3 (2.33%) Hungarian Language
5 3 (2.33%) Lithuanian Language
5 3 (2.33%) Polish Language
5 3 (2.33%) Portuguese Language
5 3 (2.33%) Spanish Language
6 2 (1.55%) Finance
6 2 (1.55%) Pharmaceutical
6 2 (1.55%) Retail
7 1 (0.78%) Electronics
7 1 (0.78%) Local Government
7 1 (0.78%) Public Sector
Job Titles
1 47 (36.43%) Cloud Engineer
2 41 (31.78%) Applications Engineer
3 31 (24.03%) Analyst
4 27 (20.93%) 3rd Line Engineer
5 24 (18.60%) 2nd Line Engineer
6 12 (9.30%) Service Analyst
6 12 (9.30%) Service Desk Analyst
7 9 (6.98%) Support Analyst
8 8 (6.20%) 2nd Line Support
9 7 (5.43%) 1st Line Support
9 7 (5.43%) Change Analyst
10 6 (4.65%) 1st Line Service Desk Analyst
10 6 (4.65%) Change Management Analyst
10 6 (4.65%) Incident Manager
10 6 (4.65%) ITIL Change Analyst
10 6 (4.65%) Major Incident Manager
10 6 (4.65%) Support Engineer
11 4 (3.10%) 1st Line Engineer
11 4 (3.10%) 2nd Line Support Analyst
12 3 (2.33%) 1st Line Support Engineer
Libraries, Frameworks & Software Standards
1 2 (1.55%) XMPP
2 1 (0.78%) JSON
Miscellaneous
1 26 (20.16%) Replication
2 20 (15.50%) PKI
3 7 (5.43%) Management Information System
4 4 (3.10%) PDA
5 3 (2.33%) EPoS
5 3 (2.33%) User Experience
6 2 (1.55%) Data Protection Act
7 1 (0.78%) Anti-Spyware
7 1 (0.78%) CCTV
7 1 (0.78%) Client/Server
7 1 (0.78%) Data Centre
7 1 (0.78%) Digital Signage
7 1 (0.78%) Educational Technology
7 1 (0.78%) Self-Motivation
7 1 (0.78%) Smartphone
Operating Systems
1 73 (56.59%) Windows
2 34 (26.36%) Windows Server
3 31 (24.03%) Windows Server 2012
4 14 (10.85%) Windows 10
5 12 (9.30%) Windows Server 2016
6 9 (6.98%) Windows Server 2019
7 7 (5.43%) Windows 7
7 7 (5.43%) Windows Server 2008
8 3 (2.33%) Android
9 2 (1.55%) Windows XP
10 1 (0.78%) Apple iOS
10 1 (0.78%) Linux
10 1 (0.78%) Mac OS X
10 1 (0.78%) Windows 8
Processes & Methodologies
1 64 (49.61%) Change Management
2 58 (44.96%) Incident Management
3 47 (36.43%) ITIL
4 32 (24.81%) Service Delivery
5 30 (23.26%) Time Management
6 26 (20.16%) Identity Management
7 21 (16.28%) Problem-Solving
8 18 (13.95%) ITSM
9 14 (10.85%) ITIL V3
10 11 (8.53%) Service Management
11 10 (7.75%) Major Incident Management
11 10 (7.75%) Mentoring
12 9 (6.98%) Line Management
13 8 (6.20%) Innovative Thinking
13 8 (6.20%) ITIL 4
14 7 (5.43%) Collaborative Working
15 6 (4.65%) Performance Metrics
15 6 (4.65%) Trend Analysis
16 5 (3.88%) Continuous Improvement
16 5 (3.88%) Problem Management
Programming Languages
1 24 (18.60%) SQL
2 12 (9.30%) PowerShell
3 4 (3.10%) VBScript
4 1 (0.78%) Bash
4 1 (0.78%) C
4 1 (0.78%) Go
4 1 (0.78%) Java
Qualifications
1 16 (12.40%) ITIL Foundation Certificate
2 11 (8.53%) Security Cleared
3 10 (7.75%) SC Cleared
4 7 (5.43%) Degree
5 6 (4.65%) Cisco Certification
6 4 (3.10%) CCNA
7 3 (2.33%) MCP
7 3 (2.33%) Microsoft Certification
8 2 (1.55%) A+ Certification
8 2 (1.55%) CCIE
8 2 (1.55%) CCIE Collaboration
8 2 (1.55%) CCNP
8 2 (1.55%) MCTS
9 1 (0.78%) CCA
9 1 (0.78%) Citrix Certification
9 1 (0.78%) MCITP
9 1 (0.78%) MCSE
9 1 (0.78%) MOS
Quality Assurance & Compliance
1 2 (1.55%) QA
2 1 (0.78%) ISO 9001
System Software
1 73 (56.59%) Active Directory
2 44 (34.11%) VMware Infrastructure
3 22 (17.05%) Hyper-V
4 20 (15.50%) vSphere
5 6 (4.65%) Virtual Machines
6 2 (1.55%) BitLocker
7 1 (0.78%) Citrix Hypervisor
7 1 (0.78%) Terminal Services
7 1 (0.78%) VMware ESXi
7 1 (0.78%) XenApp
7 1 (0.78%) XenDesktop
Systems Management
1 47 (36.43%) SCCM
2 26 (20.16%) Microsoft Intune
3 20 (15.50%) SCVMM
4 6 (4.65%) Active Directory Federation Services
5 2 (1.55%) AirWatch
5 2 (1.55%) Cisco CUCM
5 2 (1.55%) Cisco UCCX
6 1 (0.78%) Single Sign-On
6 1 (0.78%) XenMobile
Vendors
1 74 (57.36%) Microsoft
2 45 (34.88%) VMware
3 8 (6.20%) Cisco
4 7 (5.43%) Citrix
5 6 (4.65%) CloudEndure
6 4 (3.10%) Apple
7 3 (2.33%) HP
7 3 (2.33%) Ivanti
7 3 (2.33%) NetApp
7 3 (2.33%) Spiceworks
8 2 (1.55%) Adobe
8 2 (1.55%) Remedy
8 2 (1.55%) ServiceNow
9 1 (0.78%) BT
9 1 (0.78%) Dell
9 1 (0.78%) Google
9 1 (0.78%) IBM
9 1 (0.78%) Meraki
9 1 (0.78%) SAP
9 1 (0.78%) Sophos