Period
to 19 January 2018

The median contractor rate for a Support Analyst was £238 per day in advertised job vacancies in the East of England during the 6 months to 19 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > East of England
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 91 82 60
Rank change year-on-year -9 -22 +29
Contract jobs requiring a Support Analyst 111 111 164
As % of all contract IT jobs advertised in the East of England 2.33% 2.46% 3.14%
As % of the Job Titles category 2.46% 2.57% 3.31%
Number of daily rates quoted 33 47 92
East of England median daily rate £238 £270 £275
Median daily rate % change year-on-year -12.04% -1.82% +61.76%
10th Percentile £126 £150 £158
90th Percentile £329 £588 £399
England median daily rate £250 £238 £275
% change year-on-year +5.26% -13.64% +10.00%
Number of hourly rates quoted 53 40 49
East of England median hourly rate £14.50 £16.50 £16.50
Median hourly rate % change year-on-year -12.12% - -
10th Percentile £10.00 £11.15 £11.45
90th Percentile £37.80 £17.28 £23.25
England median hourly rate £15.00 £15.00 £16.00
% change year-on-year - -6.25% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,508 4,321 4,962
% of contract IT jobs with a recognized job title 94.59% 95.70% 95.13%
Number of daily rates quoted 2,612 2,470 2,849
East of England median daily rate £413 £388 £390
Median daily rate % change year-on-year +6.45% -0.64% +4.00%
10th Percentile £213 £200 £210
90th Percentile £575 £538 £575
England median daily rate £450 £425 £415
% change year-on-year +5.88% +2.41% +3.75%
Number of hourly rates quoted 319 352 506
East of England median hourly rate £19.50 £20.00 £22.19
Median hourly rate % change year-on-year -2.50% -9.86% +10.94%
10th Percentile £10.66 £11.01 £10.50
90th Percentile £47.50 £47.50 £46.50
England median hourly rate £18.10 £18.39 £18.50
% change year-on-year -1.55% -0.61% +12.12%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the East of England.

Contractor daily rate trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 19 January 2018.

Contractor daily rate histogram for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the East of England.

Contractor hourly rate trend for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 19 January 2018.

Contractor hourly rate histogram for Support Analyst in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +1 38 £245 +8.17% 14
Cambridgeshire +7 37 £253 +102.00% 11
Essex -23 21 £130 -51.85% 8
Bedfordshire -3 9 £130 -13.33% 2
Norfolk -19 4 £275 +59.42% 3
Suffolk +6 2 - - 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 January 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring Support Analyst in the job title.

1 64 (57.66%) Windows
2 45 (40.54%) Active Directory
3 44 (39.64%) Microsoft Office
4 36 (32.43%) Microsoft
5 24 (21.62%) Windows 7
6 20 (18.02%) ITIL
7 18 (16.22%) SLA
8 17 (15.32%) SQL Server
9 16 (14.41%) Windows Server
10 15 (13.51%) HP
10 15 (13.51%) Citrix
10 15 (13.51%) MS Exchange
10 15 (13.51%) Incident Management
11 14 (12.61%) Cisco
11 14 (12.61%) Linux
12 12 (10.81%) Windows Server 2012
12 12 (10.81%) LAN
12 12 (10.81%) WAN
13 11 (9.91%) SQL
13 11 (9.91%) Internet
13 11 (9.91%) Windows Server 2008
14 10 (9.01%) Wireless
14 10 (9.01%) Microsoft Excel
14 10 (9.01%) TCP/IP
14 10 (9.01%) SharePoint
15 9 (8.11%) Windows Server 2003
15 9 (8.11%) AS400
15 9 (8.11%) Firewall
15 9 (8.11%) Windows 8
15 9 (8.11%) Office 365

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (13.51%) MS Exchange
2 10 (9.01%) SharePoint
3 8 (7.21%) Exchange Server 2003
3 8 (7.21%) Exchange Server 2010
4 6 (5.41%) IIS
5 2 (1.80%) Apache
5 2 (1.80%) Skype for Business
5 2 (1.80%) Tomcat
6 1 (0.90%) Exchange Server 2013
6 1 (0.90%) IBM Notes
6 1 (0.90%) SharePoint 2013
Applications
1 44 (39.64%) Microsoft Office
2 10 (9.01%) Microsoft Excel
3 3 (2.70%) Microsoft PowerPoint
4 1 (0.90%) Acrobat
4 1 (0.90%) AutoCAD
4 1 (0.90%) MS Visio
Business Applications
1 1 (0.90%) NetSuite
1 1 (0.90%) Oracle 11i
1 1 (0.90%) Oracle EBS R12
1 1 (0.90%) Oracle Procure-to-Pay
Cloud Services
1 9 (8.11%) Office 365
Communications & Networking
1 12 (10.81%) LAN
1 12 (10.81%) WAN
2 11 (9.91%) Internet
3 10 (9.01%) TCP/IP
3 10 (9.01%) Wireless
4 9 (8.11%) Firewall
5 8 (7.21%) DHCP
5 8 (7.21%) DNS
5 8 (7.21%) SAN
5 8 (7.21%) VoIP
6 5 (4.50%) WebEx
7 4 (3.60%) Cisco ISE
7 4 (3.60%) Cisco Wireless
7 4 (3.60%) VPN
8 3 (2.70%) FTP
9 2 (1.80%) CTI
9 2 (1.80%) HTTPS
9 2 (1.80%) MPLS
9 2 (1.80%) Skype
9 2 (1.80%) SMTP
Database & Business Intelligence
1 17 (15.32%) SQL Server
2 6 (5.41%) SQL Server Integration Services
3 4 (3.60%) SQL Server 2005
3 4 (3.60%) SQL Server 2008
4 3 (2.70%) Crystal Reports
5 2 (1.80%) MySQL
6 1 (0.90%) MS Access
General
1 7 (6.31%) Finance
2 5 (4.50%) Pharmaceutical
3 4 (3.60%) French Language
3 4 (3.60%) German Language
4 3 (2.70%) Retail
5 1 (0.90%) Banking
5 1 (0.90%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (4.50%) .NET
2 3 (2.70%) Oracle Fusion
3 2 (1.80%) JSON
3 2 (1.80%) LAMP
3 2 (1.80%) LDAP
3 2 (1.80%) REST
3 2 (1.80%) WPF
3 2 (1.80%) XML
4 1 (0.90%) HTML
4 1 (0.90%) J2EE
Miscellaneous
1 9 (8.11%) AS400
2 6 (5.41%) Data Centre
3 4 (3.60%) Analytical Skills
3 4 (3.60%) Client/Server
3 4 (3.60%) HP Storage
3 4 (3.60%) NHS
4 3 (2.70%) iPhone
4 3 (2.70%) Mobile App
5 2 (1.80%) Blackberry
5 2 (1.80%) FMCG
5 2 (1.80%) Infotainment
5 2 (1.80%) iPad
5 2 (1.80%) Management Information System
5 2 (1.80%) RSA SecurID
5 2 (1.80%) Smartphone
5 2 (1.80%) Video Conferencing
6 1 (0.90%) Biotechnology
Operating Systems
1 64 (57.66%) Windows
2 24 (21.62%) Windows 7
3 16 (14.41%) Windows Server
4 14 (12.61%) Linux
5 12 (10.81%) Windows Server 2012
6 11 (9.91%) Windows Server 2008
7 9 (8.11%) Windows 8
7 9 (8.11%) Windows Server 2003
8 6 (5.41%) Windows 10
9 2 (1.80%) Mac OS X
9 2 (1.80%) Windows XP
10 1 (0.90%) Windows Vista
Processes & Methodologies
1 20 (18.02%) ITIL
2 15 (13.51%) Incident Management
3 8 (7.21%) Capacity Planning
3 8 (7.21%) Service Management
4 7 (6.31%) ITSM
4 7 (6.31%) Stakeholder Management
5 6 (5.41%) Continuous Improvement
5 6 (5.41%) Problem Management
6 4 (3.60%) Change Control
6 4 (3.60%) Change Management
6 4 (3.60%) ERP
6 4 (3.60%) Network Management
6 4 (3.60%) Network Optimisation
7 3 (2.70%) Information Management
7 3 (2.70%) Project Management
7 3 (2.70%) Release Management
7 3 (2.70%) SDLC
7 3 (2.70%) Test Automation
8 2 (1.80%) Telematics
8 2 (1.80%) Time Management
Programming Languages
1 11 (9.91%) SQL
2 6 (5.41%) Java
3 3 (2.70%) C#
4 2 (1.80%) C
4 2 (1.80%) PHP
4 2 (1.80%) R
5 1 (0.90%) PL/SQL
5 1 (0.90%) RPG
5 1 (0.90%) VBA
Qualifications
1 8 (7.21%) Degree
2 4 (3.60%) SC Cleared
2 4 (3.60%) Security Cleared
3 3 (2.70%) ITIL Certification
4 2 (1.80%) ACCA
4 2 (1.80%) CIMA
4 2 (1.80%) Microsoft Certification
5 1 (0.90%) A+ Certification
5 1 (0.90%) BPSS Clearance
5 1 (0.90%) MCP
5 1 (0.90%) MCSE
Quality Assurance & Compliance
1 18 (16.22%) SLA
2 4 (3.60%) IFRS
2 4 (3.60%) IFRS 9
3 2 (1.80%) PMO
4 1 (0.90%) Disclosure Scotland
System Software
1 45 (40.54%) Active Directory
2 8 (7.21%) Hyper-V
3 6 (5.41%) Terminal Services
4 4 (3.60%) VMware Infrastructure
5 2 (1.80%) vSphere
5 2 (1.80%) XenApp
6 1 (0.90%) Microsoft Virtual Server
6 1 (0.90%) Virtual Servers
Systems Management
1 6 (5.41%) DameWare
2 4 (3.60%) Cisco Prime
3 1 (0.90%) NetBackup
3 1 (0.90%) OpenView
3 1 (0.90%) OVSD
Vendors
1 36 (32.43%) Microsoft
2 15 (13.51%) Citrix
2 15 (13.51%) HP
3 14 (12.61%) Cisco
4 6 (5.41%) VMware
5 5 (4.50%) Apple
6 4 (3.60%) arcserve
6 4 (3.60%) CA
7 3 (2.70%) Oracle
8 2 (1.80%) Avaya
8 2 (1.80%) Bomgar
8 2 (1.80%) Dell
8 2 (1.80%) Google
8 2 (1.80%) Kaspersky
8 2 (1.80%) McAfee
8 2 (1.80%) Polycom
8 2 (1.80%) Red Hat
8 2 (1.80%) Salesforce.com
8 2 (1.80%) Splunk
9 1 (0.90%) Planview