Period
to 16 October 2018

The median contractor rate for a Support Analyst was £160 per day in advertised job vacancies in the East of England during the 6 months to 16 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > East of England
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 115 115 62
Rank change year-on-year 0 -53 -7
Contract jobs requiring a Support Analyst 99 101 144
As % of all contract IT jobs advertised in the East of England 1.94% 2.01% 2.96%
As % of the Job Titles category 2.07% 2.13% 3.09%
Number of daily rates quoted 42 33 60
East of England median daily rate £160 £200 £220
Median daily rate % change year-on-year -20.00% -9.09% -32.31%
10th Percentile £101 £114 £132
90th Percentile £350 £290 £402
England median daily rate £215 £270 £225
% change year-on-year -20.37% +20.00% -16.67%
Number of hourly rates quoted 23 41 58
East of England median hourly rate £16.50 £14.00 £16.50
Median hourly rate % change year-on-year +17.86% -15.15% +13.79%
10th Percentile £12.55 £10.40 £11.17
90th Percentile £22.80 £29.00 £18.00
England median hourly rate £16.00 £15.00 £15.00
% change year-on-year +6.67% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,791 4,743 4,661
% of contract IT jobs with a recognized job title 94.03% 94.20% 95.89%
Number of daily rates quoted 2,818 2,734 2,657
East of England median daily rate £425 £415 £388
Median daily rate % change year-on-year +2.38% +7.13% +3.33%
10th Percentile £193 £213 £200
90th Percentile £578 £575 £538
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 316 371 380
East of England median hourly rate £17.36 £18.00 £20.32
Median hourly rate % change year-on-year -3.56% -11.42% -4.94%
10th Percentile £11.75 £11.13 £11.25
90th Percentile £48.50 £47.25 £46.00
England median hourly rate £18.35 £18.70 £18.50
% change year-on-year -1.87% +1.08% +4.11%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the East of England.

Contractor daily rate trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 16 October 2018.

Contractor daily rate histogram for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the East of England.

Contractor hourly rate trend for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 16 October 2018.

Contractor hourly rate histogram for Support Analyst in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 16 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Essex +18 38 £119 -8.65% 5
Cambridgeshire -9 23 £200 -11.11% 10
Hertfordshire -13 23 £260 +52.94% 8
Bedfordshire +4 8 £160 +3.23% 3
Norfolk +12 4 £88 -63.16%
Suffolk -13 3 £180 +84.62%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 16 October 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Support Analyst in the job title.

1 58 (58.59%) Windows
2 45 (45.45%) Active Directory
3 38 (38.38%) Microsoft
3 38 (38.38%) Microsoft Office
4 26 (26.26%) Office 365
5 17 (17.17%) Windows 10
6 16 (16.16%) Incident Management
7 14 (14.14%) Windows 7
7 14 (14.14%) Citrix
8 13 (13.13%) VMware
9 12 (12.12%) SLA
10 9 (9.09%) Linux
11 8 (8.08%) ITIL
11 8 (8.08%) TCP/IP
11 8 (8.08%) VoIP
11 8 (8.08%) Windows Server
12 7 (7.07%) Windows 8
12 7 (7.07%) SQL
12 7 (7.07%) Unix
13 6 (6.06%) SharePoint
13 6 (6.06%) Migration
13 6 (6.06%) Skype
13 6 (6.06%) ServiceNow
13 6 (6.06%) Skype for Business
13 6 (6.06%) Microsoft Azure
13 6 (6.06%) VMware Infrastructure
14 5 (5.05%) Mac OS
14 5 (5.05%) Asset Management
14 5 (5.05%) Windows Server 2012
14 5 (5.05%) Altiris

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.06%) SharePoint
1 6 (6.06%) Skype for Business
2 3 (3.03%) Apache
2 3 (3.03%) MS Exchange
3 2 (2.02%) IBM Notes
4 1 (1.01%) CMS
4 1 (1.01%) Confluence
4 1 (1.01%) Exchange Server 2010
4 1 (1.01%) IIS
4 1 (1.01%) ThingWorx
4 1 (1.01%) Tomcat
4 1 (1.01%) WebLogic
4 1 (1.01%) WebSphere
4 1 (1.01%) WordPress
Applications
1 38 (38.38%) Microsoft Office
2 4 (4.04%) Microsoft Excel
3 2 (2.02%) Microsoft PowerPoint
4 1 (1.01%) HipChat
4 1 (1.01%) Windchill
Business Applications
1 1 (1.01%) assyst
1 1 (1.01%) Dynamics AX
1 1 (1.01%) NetSuite
1 1 (1.01%) Remedy ITSM
Cloud Services
1 26 (26.26%) Office 365
2 6 (6.06%) Microsoft Azure
3 2 (2.02%) G Suite
3 2 (2.02%) OneDrive
4 1 (1.01%) Adobe Creative Cloud
4 1 (1.01%) Google Drive
Communications & Networking
1 8 (8.08%) TCP/IP
1 8 (8.08%) VoIP
2 6 (6.06%) Skype
3 5 (5.05%) DNS
4 3 (3.03%) DHCP
4 3 (3.03%) Internet
4 3 (3.03%) Network Security
4 3 (3.03%) SAN
4 3 (3.03%) Wi-Fi
5 2 (2.02%) FTP
5 2 (2.02%) SMTP
5 2 (2.02%) VPN
5 2 (2.02%) WebEx
6 1 (1.01%) Firewall
6 1 (1.01%) HTTP
6 1 (1.01%) LAN
6 1 (1.01%) Reverse Proxy
6 1 (1.01%) SSL
6 1 (1.01%) VLAN
6 1 (1.01%) WAN
Database & Business Intelligence
1 5 (5.05%) SQL Server
2 3 (3.03%) SQL Server Integration Services
2 3 (3.03%) SQL Server Reporting Services
3 2 (2.02%) Cosmos DB
3 2 (2.02%) Data Warehouse
3 2 (2.02%) MySQL
4 1 (1.01%) Business Intelligence Development Studio
4 1 (1.01%) GIS
Development Applications
1 2 (2.02%) JIRA
1 2 (2.02%) Oracle Forms
2 1 (1.01%) Git (software)
2 1 (1.01%) NUnit
2 1 (1.01%) Visual Studio
General
1 5 (5.05%) Finance
1 5 (5.05%) Manufacturing
2 2 (2.02%) Retail
3 1 (1.01%) Billing
3 1 (1.01%) Law
3 1 (1.01%) Pharmaceutical
3 1 (1.01%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.02%) .NET
2 1 (1.01%) .NET Framework
2 1 (1.01%) ASP.NET
2 1 (1.01%) Classic ASP
2 1 (1.01%) LDAP
2 1 (1.01%) Middleware
2 1 (1.01%) WinForms
Miscellaneous
1 4 (4.04%) AS400
1 4 (4.04%) Data Centre
1 4 (4.04%) Fat Client
1 4 (4.04%) Thin Client
2 3 (3.03%) Freedom of Information
3 2 (2.02%) Wiki
4 1 (1.01%) Analytical Skills
4 1 (1.01%) CMDB
4 1 (1.01%) Derivative
4 1 (1.01%) Driving Licence
4 1 (1.01%) Handset
4 1 (1.01%) iPhone
4 1 (1.01%) Life Science
4 1 (1.01%) Linux Command Line
4 1 (1.01%) Management Information System
4 1 (1.01%) PKI
Operating Systems
1 58 (58.59%) Windows
2 17 (17.17%) Windows 10
3 14 (14.14%) Windows 7
4 9 (9.09%) Linux
5 8 (8.08%) Windows Server
6 7 (7.07%) Unix
6 7 (7.07%) Windows 8
7 5 (5.05%) Mac OS
7 5 (5.05%) Windows Server 2012
8 3 (3.03%) Apple iOS
8 3 (3.03%) Windows Server 2008
9 2 (2.02%) Windows XP
10 1 (1.01%) Mac OS X
10 1 (1.01%) Ubuntu
10 1 (1.01%) Windows Mobile
10 1 (1.01%) Windows Vista
Processes & Methodologies
1 16 (16.16%) Incident Management
2 8 (8.08%) ITIL
3 6 (6.06%) Migration
4 5 (5.05%) Asset Management
4 5 (5.05%) Service Delivery
5 4 (4.04%) Configuration Management
5 4 (4.04%) ITSM
5 4 (4.04%) Problem-Solving
6 3 (3.03%) Agile Software Development
6 3 (3.03%) Change Management
6 3 (3.03%) DevOps
6 3 (3.03%) Performance Tuning
6 3 (3.03%) Problem Management
6 3 (3.03%) Service Management
6 3 (3.03%) Software Deployment
7 2 (2.02%) Continuous Improvement
7 2 (2.02%) ERP
7 2 (2.02%) Project Management
7 2 (2.02%) Root Cause Analysis
7 2 (2.02%) Server Patching
Programming Languages
1 7 (7.07%) SQL
2 4 (4.04%) PowerShell
2 4 (4.04%) Python
3 3 (3.03%) Bash Shell
4 2 (2.02%) C#
4 2 (2.02%) Perl
4 2 (2.02%) VB.NET
5 1 (1.01%) C
5 1 (1.01%) Java
Qualifications
1 4 (4.04%) Microsoft Certification
2 3 (3.03%) Degree
2 3 (3.03%) ITIL Certification
2 3 (3.03%) MCSA
2 3 (3.03%) MCSE
2 3 (3.03%) Security Cleared
3 2 (2.02%) A+ Certification
3 2 (2.02%) SC Cleared
4 1 (1.01%) CCNA
4 1 (1.01%) Cisco Certification
Quality Assurance & Compliance
1 12 (12.12%) SLA
System Software
1 45 (45.45%) Active Directory
2 6 (6.06%) VMware Infrastructure
3 2 (2.02%) Docker
3 2 (2.02%) Hyper-V
4 1 (1.01%) Squid
4 1 (1.01%) Virtual Servers
Systems Management
1 4 (4.04%) SCCM
2 3 (3.03%) Systems Management Server (SMS)
3 2 (2.02%) Ansible
3 2 (2.02%) Norton AntiVirus
3 2 (2.02%) Opscode Chef
3 2 (2.02%) Puppet
4 1 (1.01%) HAProxy
4 1 (1.01%) Jamf Pro
4 1 (1.01%) WSUS
Vendors
1 38 (38.38%) Microsoft
2 14 (14.14%) Citrix
3 13 (13.13%) VMware
4 6 (6.06%) ServiceNow
5 5 (5.05%) Altiris
6 3 (3.03%) Apple
6 3 (3.03%) HP
6 3 (3.03%) Oracle
6 3 (3.03%) Symantec
7 2 (2.02%) Cisco
7 2 (2.02%) Google
7 2 (2.02%) Lotus
7 2 (2.02%) Remedy
7 2 (2.02%) Wonderware
8 1 (1.01%) BMC
8 1 (1.01%) Dell
8 1 (1.01%) IFS
8 1 (1.01%) Ivanti
8 1 (1.01%) NETGEAR
8 1 (1.01%) PTC