Period
to 20 April 2018

The median contractor rate for a Support Analyst was £160 per day in advertised job vacancies in the East of England during the 6 months to 20 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > East of England
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 111 106 47
Rank change year-on-year -5 -59 +21
Contract jobs requiring a Support Analyst 89 89 175
As % of all contract IT jobs advertised in the East of England 2.00% 2.03% 3.48%
As % of the Job Titles category 2.11% 2.13% 3.62%
Number of daily rates quoted 32 46 88
East of England median daily rate £160 £225 £300
Median daily rate % change year-on-year -28.89% -25.00% +57.89%
10th Percentile £113 £132 £157
90th Percentile £333 £494 £379
England median daily rate £225 £265 £275
% change year-on-year -15.09% -3.64% +10.00%
Number of hourly rates quoted 38 19 47
East of England median hourly rate £12.75 £16.50 £16.50
Median hourly rate % change year-on-year -22.73% - +17.86%
10th Percentile £10.00 £10.14 £8.90
90th Percentile £34.58 £21.70 £23.25
England median hourly rate £14.31 £14.75 £16.00
% change year-on-year -2.98% -7.81% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,214 4,178 4,838
% of contract IT jobs with a recognized job title 94.91% 95.24% 96.13%
Number of daily rates quoted 2,383 2,481 2,849
East of England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - -
10th Percentile £193 £200 £213
90th Percentile £584 £563 £575
England median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 290 336 404
East of England median hourly rate £17.00 £21.50 £21.00
Median hourly rate % change year-on-year -20.93% +2.38% +7.69%
10th Percentile £10.66 £10.59 £10.50
90th Percentile £46.25 £47.50 £50.65
England median hourly rate £18.70 £19.00 £19.00
% change year-on-year -1.58% - +11.76%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the East of England.

Contractor daily rate trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 20 April 2018.

Contractor daily rate histogram for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the East of England.

Contractor hourly rate trend for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 20 April 2018.

Contractor hourly rate histogram for Support Analyst in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +5 36 £138 -35.29% 16
Cambridgeshire +4 18 £183 +37.74% 8
Essex -12 16 £130 -40.57% 6
Bedfordshire -6 14 £160 +3.23% 5
Norfolk -2 4 £165 -46.34% 2
Suffolk -3 1 - - 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 20 April 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Support Analyst in the job title.

1 45 (50.56%) Windows
2 36 (40.45%) Microsoft Office
3 34 (38.20%) Microsoft
4 29 (32.58%) Active Directory
5 18 (20.22%) ITIL
6 15 (16.85%) SLA
6 15 (16.85%) Incident Management
7 14 (15.73%) Citrix
8 13 (14.61%) MS Exchange
8 13 (14.61%) Office 365
9 12 (13.48%) HP
10 11 (12.36%) Service Management
11 10 (11.24%) Microsoft Excel
11 10 (11.24%) Windows 7
12 9 (10.11%) SQL
12 9 (10.11%) VoIP
12 9 (10.11%) TCP/IP
13 8 (8.99%) SharePoint
13 8 (8.99%) Internet
13 8 (8.99%) Problem Management
14 7 (7.87%) Microsoft PowerPoint
14 7 (7.87%) Windows Server
14 7 (7.87%) Windows 8
14 7 (7.87%) ITSM
14 7 (7.87%) AS400
14 7 (7.87%) Windows XP
14 7 (7.87%) Linux
15 6 (6.74%) Java
15 6 (6.74%) VPN
15 6 (6.74%) Finance

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (14.61%) MS Exchange
2 8 (8.99%) SharePoint
3 3 (3.37%) Exchange Server 2010
3 3 (3.37%) IIS
4 2 (2.25%) Apache
4 2 (2.25%) CMS
4 2 (2.25%) Tomcat
5 1 (1.12%) Exchange Server 2003
Applications
1 36 (40.45%) Microsoft Office
2 10 (11.24%) Microsoft Excel
3 7 (7.87%) Microsoft PowerPoint
4 2 (2.25%) MS Visio
5 1 (1.12%) Acrobat
5 1 (1.12%) AutoCAD
Business Applications
1 2 (2.25%) assyst
2 1 (1.12%) Dynamics AX
2 1 (1.12%) Servitor
Cloud Services
1 13 (14.61%) Office 365
2 2 (2.25%) Adobe Creative Cloud
3 1 (1.12%) Oracle CX
Communications & Networking
1 9 (10.11%) TCP/IP
1 9 (10.11%) VoIP
2 8 (8.99%) Internet
3 6 (6.74%) VPN
4 5 (5.62%) DHCP
4 5 (5.62%) DNS
5 4 (4.49%) LAN
5 4 (4.49%) WAN
6 3 (3.37%) Firewall
6 3 (3.37%) WebEx
7 2 (2.25%) VLAN
7 2 (2.25%) Wireless
8 1 (1.12%) 4G
8 1 (1.12%) Broadband
8 1 (1.12%) Cisco ISE
8 1 (1.12%) Cisco Wireless
8 1 (1.12%) MPLS
8 1 (1.12%) SAN
8 1 (1.12%) Wi-Fi
8 1 (1.12%) WLAN
Database & Business Intelligence
1 5 (5.62%) SQL Server
2 3 (3.37%) MySQL
2 3 (3.37%) SQL Server Integration Services
3 2 (2.25%) BusinessObjects
3 2 (2.25%) Crystal Reports
3 2 (2.25%) MS Access
4 1 (1.12%) Big Data
4 1 (1.12%) GIS
4 1 (1.12%) Oracle Database
4 1 (1.12%) SQL Server 2005
4 1 (1.12%) SQL Server 2008
4 1 (1.12%) SQL Server Reporting Services
General
1 6 (6.74%) Finance
2 4 (4.49%) Pharmaceutical
3 3 (3.37%) Manufacturing
4 2 (2.25%) Retail
4 2 (2.25%) Telecoms
5 1 (1.12%) Advertising
5 1 (1.12%) French Language
5 1 (1.12%) Games
5 1 (1.12%) German Language
5 1 (1.12%) Marketing
5 1 (1.12%) Publishing
Libraries, Frameworks & Software Standards
1 4 (4.49%) .NET
2 2 (2.25%) HTML
2 2 (2.25%) JSON
2 2 (2.25%) LAMP
2 2 (2.25%) LDAP
2 2 (2.25%) REST
2 2 (2.25%) WPF
2 2 (2.25%) XML
3 1 (1.12%) CSS
3 1 (1.12%) J2EE
Miscellaneous
1 7 (7.87%) AS400
2 6 (6.74%) Analytical Skills
3 5 (5.62%) NHS
4 4 (4.49%) Data Centre
5 3 (3.37%) CMDB
6 2 (2.25%) Client/Server
6 2 (2.25%) Infotainment
6 2 (2.25%) Management Information System
6 2 (2.25%) Self-Motivation
6 2 (2.25%) Smartphone
7 1 (1.12%) Animation
7 1 (1.12%) Handset
7 1 (1.12%) HP Storage
7 1 (1.12%) iPad
7 1 (1.12%) Reference Data
Operating Systems
1 45 (50.56%) Windows
2 10 (11.24%) Windows 7
3 7 (7.87%) Linux
3 7 (7.87%) Windows 8
3 7 (7.87%) Windows Server
3 7 (7.87%) Windows XP
4 4 (4.49%) Windows Server 2008
5 3 (3.37%) Windows Server 2003
5 3 (3.37%) Windows Vista
6 2 (2.25%) Mac OS
6 2 (2.25%) Windows 10
6 2 (2.25%) Windows Server 2012
7 1 (1.12%) Mac OS X
Processes & Methodologies
1 18 (20.22%) ITIL
2 15 (16.85%) Incident Management
3 11 (12.36%) Service Management
4 8 (8.99%) Problem Management
5 7 (7.87%) ITSM
6 6 (6.74%) Problem-Solving
7 4 (4.49%) Configuration Management
8 3 (3.37%) Change Management
8 3 (3.37%) Continuous Improvement
8 3 (3.37%) Data Analysis
8 3 (3.37%) ITIL V3
9 2 (2.25%) CRM
9 2 (2.25%) Customer Engagement
9 2 (2.25%) E-Commerce
9 2 (2.25%) Process Improvement
9 2 (2.25%) Refactoring
9 2 (2.25%) Release Management
9 2 (2.25%) Stakeholder Management
9 2 (2.25%) Telematics
9 2 (2.25%) Test Automation
Programming Languages
1 9 (10.11%) SQL
2 6 (6.74%) Java
3 4 (4.49%) PowerShell
4 3 (3.37%) C
4 3 (3.37%) C#
4 3 (3.37%) PHP
5 2 (2.25%) Bash Shell
5 2 (2.25%) Lua
5 2 (2.25%) T-SQL
6 1 (1.12%) MATLAB
6 1 (1.12%) PL/SQL
6 1 (1.12%) Python
6 1 (1.12%) R
6 1 (1.12%) VBA
Qualifications
1 4 (4.49%) Degree
2 2 (2.25%) MCSE
2 2 (2.25%) Microsoft Certification
3 1 (1.12%) CCENT
3 1 (1.12%) CCNA
3 1 (1.12%) Cisco Certification
3 1 (1.12%) ITIL Certification
3 1 (1.12%) ITIL Foundation Certificate
3 1 (1.12%) MCP
3 1 (1.12%) SC Cleared
3 1 (1.12%) Security Cleared
Quality Assurance & Compliance
1 15 (16.85%) SLA
2 3 (3.37%) IFRS
2 3 (3.37%) IFRS 9
3 1 (1.12%) PCI DSS
System Software
1 29 (32.58%) Active Directory
2 5 (5.62%) Terminal Services
3 1 (1.12%) Hyper-V
Systems Management
1 5 (5.62%) DameWare
2 4 (4.49%) NetBackup
2 4 (4.49%) OpenView
2 4 (4.49%) OVSD
3 3 (3.37%) SCCM
4 2 (2.25%) Jamf Pro
4 2 (2.25%) SCOM
5 1 (1.12%) Cisco Prime
5 1 (1.12%) Systems Management Server (SMS)
Vendors
1 34 (38.20%) Microsoft
2 14 (15.73%) Citrix
3 12 (13.48%) HP
4 5 (5.62%) Remedy
4 5 (5.62%) VMware
5 4 (4.49%) Altiris
5 4 (4.49%) Apple
5 4 (4.49%) Cisco
6 3 (3.37%) ServiceNow
7 2 (2.25%) Adobe
7 2 (2.25%) Oracle
7 2 (2.25%) Red Hat
7 2 (2.25%) Splunk
7 2 (2.25%) Symantec
8 1 (1.12%) Alteryx
8 1 (1.12%) Civica
8 1 (1.12%) Kaspersky
8 1 (1.12%) Orchard
8 1 (1.12%) Tableau
8 1 (1.12%) TOWER Software