Period
to 19 November 2017

The median contractor rate for a Support Analyst was £203 per day in advertised job vacancies in the East of England during the 6 months to 19 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > East of England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 104 64 52
Rank change year-on-year -40 -12 +31
Contract jobs requiring a Support Analyst 106 142 211
As % of all contract IT jobs advertised in the East of England 2.09% 2.94% 3.55%
As % of the Job Titles category 2.22% 3.07% 3.73%
Number of daily rates quoted 33 61 115
East of England median daily rate £203 £243 £325
Median daily rate % change year-on-year -16.67% -25.23% +91.18%
10th Percentile £113 £133 £151
90th Percentile £292 £538 £388
England median daily rate £264 £233 £274
% change year-on-year +13.44% -15.26% +10.86%
Number of hourly rates quoted 48 56 55
East of England median hourly rate £14.00 £16.50 £16.50
Median hourly rate % change year-on-year -15.15% - -
10th Percentile £10.32 £11.34 £11.50
90th Percentile £32.30 £18.50 £24.25
England median hourly rate £15.00 £15.00 £15.75
% change year-on-year - -4.76% -1.56%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4766 4625 5655
% of contract IT jobs with a recognized job title 93.93% 95.74% 95.19%
Number of daily rates quoted 2740 2671 3312
East of England median daily rate £413 £388 £385
Median daily rate % change year-on-year +6.45% +0.65% +2.67%
10th Percentile £200 £200 £206
90th Percentile £575 £538 £538
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 379 368 536
East of England median hourly rate £18.00 £21.88 £20.94
Median hourly rate % change year-on-year -17.71% +4.49% +4.68%
10th Percentile £11.10 £11.36 £10.50
90th Percentile £47.50 £46.75 £43.75
England median hourly rate £18.63 £18.50 £18.00
% change year-on-year +0.68% +2.78% +9.09%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the East of England.

Contractor daily rate trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 19 November 2017.

Contractor daily rate histogram for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the East of England.

Contractor hourly rate trend for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 19 November 2017.

Contractor hourly rate histogram for Support Analyst in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +5 37 £245 +68.97% 2
Hertfordshire -13 36 £205 -2.96% 3
Essex -53 19 £130 -50.94% 1
Bedfordshire -6 6 £166 +10.83% 1
Suffolk +6 4 £98 -83.04% 1
Norfolk -3 4 £275 +66.67% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 November 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring Support Analyst in the job title.

1 58 (54.72%) Windows
2 45 (42.45%) Active Directory
3 36 (33.96%) Microsoft
4 35 (33.02%) Microsoft Office
5 26 (24.53%) ITIL
6 25 (23.58%) Windows 7
7 17 (16.04%) SQL Server
7 17 (16.04%) Windows Server
8 16 (15.09%) SLA
9 15 (14.15%) MS Exchange
10 14 (13.21%) Cisco
11 12 (11.32%) LAN
11 12 (11.32%) WAN
11 12 (11.32%) Citrix
11 12 (11.32%) SQL
11 12 (11.32%) Windows Server 2012
12 11 (10.38%) Office 365
12 11 (10.38%) Service Management
12 11 (10.38%) Linux
12 11 (10.38%) HP
13 10 (9.43%) Wireless
13 10 (9.43%) Windows Server 2008
14 9 (8.49%) WebEx
14 9 (8.49%) Firewall
14 9 (8.49%) Internet
14 9 (8.49%) Apple
15 8 (7.55%) SAN
15 8 (7.55%) DNS
15 8 (7.55%) DHCP
15 8 (7.55%) Windows Server 2003

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (14.15%) MS Exchange
2 8 (7.55%) Exchange Server 2003
2 8 (7.55%) Exchange Server 2010
3 7 (6.60%) SharePoint
4 6 (5.66%) IIS
5 2 (1.89%) Exchange Server 2007
5 2 (1.89%) Skype for Business
6 1 (0.94%) Exchange Server 2013
6 1 (0.94%) IBM Notes
6 1 (0.94%) SharePoint 2013
Applications
1 35 (33.02%) Microsoft Office
2 7 (6.60%) Microsoft Excel
3 1 (0.94%) Acrobat
3 1 (0.94%) AutoCAD
3 1 (0.94%) Microsoft PowerPoint
3 1 (0.94%) MS Visio
Business Applications
1 1 (0.94%) NetSuite
1 1 (0.94%) Oracle 11i
1 1 (0.94%) Oracle EBS R12
1 1 (0.94%) Oracle Procure-to-Pay
1 1 (0.94%) Oracle Retail
Cloud Services
1 11 (10.38%) Office 365
Communications & Networking
1 12 (11.32%) LAN
1 12 (11.32%) WAN
2 10 (9.43%) Wireless
3 9 (8.49%) Firewall
3 9 (8.49%) Internet
3 9 (8.49%) WebEx
4 8 (7.55%) DHCP
4 8 (7.55%) DNS
4 8 (7.55%) SAN
5 6 (5.66%) TCP/IP
5 6 (5.66%) VoIP
6 4 (3.77%) Cisco ISE
6 4 (3.77%) Cisco Wireless
7 3 (2.83%) FTP
7 3 (2.83%) Remote Desktop
7 3 (2.83%) VPN
8 2 (1.89%) Broadband
8 2 (1.89%) HTTPS
8 2 (1.89%) MPLS
8 2 (1.89%) SMTP
Database & Business Intelligence
1 17 (16.04%) SQL Server
2 5 (4.72%) SQL Server Integration Services
3 4 (3.77%) SQL Server 2005
3 4 (3.77%) SQL Server 2008
4 3 (2.83%) Crystal Reports
5 1 (0.94%) BusinessObjects
5 1 (0.94%) MS Access
5 1 (0.94%) Relational Database
5 1 (0.94%) SAP Data Services
General
1 6 (5.66%) Finance
1 6 (5.66%) Pharmaceutical
2 4 (3.77%) French Language
2 4 (3.77%) German Language
2 4 (3.77%) Retail
3 1 (0.94%) Banking
3 1 (0.94%) Telecoms
Libraries, Frameworks & Software Standards
1 3 (2.83%) .NET
1 3 (2.83%) Oracle Fusion
2 2 (1.89%) HTML
3 1 (0.94%) CSS
3 1 (0.94%) XML
Miscellaneous
1 6 (5.66%) Analytical Skills
1 6 (5.66%) AS400
1 6 (5.66%) Video Conferencing
2 5 (4.72%) iPhone
2 5 (4.72%) NHS
3 4 (3.77%) Data Centre
3 4 (3.77%) HP Storage
4 3 (2.83%) Mobile App
5 2 (1.89%) Biotechnology
5 2 (1.89%) Blackberry
5 2 (1.89%) Client/Server
5 2 (1.89%) FMCG
5 2 (1.89%) iPad
5 2 (1.89%) Management Information System
5 2 (1.89%) RSA SecurID
5 2 (1.89%) Smartphone
6 1 (0.94%) EPoS
Operating Systems
1 58 (54.72%) Windows
2 25 (23.58%) Windows 7
3 17 (16.04%) Windows Server
4 12 (11.32%) Windows Server 2012
5 11 (10.38%) Linux
6 10 (9.43%) Windows Server 2008
7 8 (7.55%) Windows Server 2003
8 7 (6.60%) Windows 10
9 6 (5.66%) Mac OS X
10 5 (4.72%) Windows 8
Processes & Methodologies
1 26 (24.53%) ITIL
2 11 (10.38%) Service Management
3 8 (7.55%) Capacity Planning
3 8 (7.55%) ITSM
4 7 (6.60%) Incident Management
4 7 (6.60%) Stakeholder Management
5 6 (5.66%) Project Management
6 5 (4.72%) Continuous Improvement
6 5 (4.72%) Time Management
7 4 (3.77%) Change Control
7 4 (3.77%) ERP
7 4 (3.77%) Network Management
7 4 (3.77%) Network Optimisation
7 4 (3.77%) SDLC
8 3 (2.83%) Information Management
8 3 (2.83%) ITIL V3
9 2 (1.89%) Agile Software Development
9 2 (1.89%) Asset Management
9 2 (1.89%) Problem Management
9 2 (1.89%) Project Planning
Programming Languages
1 12 (11.32%) SQL
2 2 (1.89%) C
2 2 (1.89%) Java
2 2 (1.89%) R
3 1 (0.94%) C#
3 1 (0.94%) JavaScript
3 1 (0.94%) RPG
3 1 (0.94%) VBA
Qualifications
1 5 (4.72%) Degree
1 5 (4.72%) Security Cleared
2 4 (3.77%) SC Cleared
3 3 (2.83%) A+ Certification
3 3 (2.83%) ITIL Certification
4 2 (1.89%) ACCA
4 2 (1.89%) CIMA
4 2 (1.89%) Microsoft Certification
5 1 (0.94%) BPSS Clearance
5 1 (0.94%) MCP
5 1 (0.94%) MCSE
Quality Assurance & Compliance
1 16 (15.09%) SLA
2 3 (2.83%) IFRS
2 3 (2.83%) IFRS 9
3 2 (1.89%) PMO
4 1 (0.94%) Disclosure Scotland
System Software
1 45 (42.45%) Active Directory
2 8 (7.55%) Hyper-V
3 5 (4.72%) Terminal Services
4 4 (3.77%) VMware Infrastructure
5 2 (1.89%) vSphere
5 2 (1.89%) XenApp
6 1 (0.94%) Microsoft Virtual Server
6 1 (0.94%) Virtual Servers
Systems Management
1 5 (4.72%) DameWare
2 4 (3.77%) Cisco Prime
3 1 (0.94%) NetBackup
3 1 (0.94%) ThinApp
Vendors
1 36 (33.96%) Microsoft
2 14 (13.21%) Cisco
3 12 (11.32%) Citrix
4 11 (10.38%) HP
5 9 (8.49%) Apple
6 7 (6.60%) VMware
7 6 (5.66%) Oracle
8 4 (3.77%) arcserve
8 4 (3.77%) CA
9 2 (1.89%) Avaya
9 2 (1.89%) Bomgar
9 2 (1.89%) Dell
9 2 (1.89%) Google
9 2 (1.89%) Kaspersky
9 2 (1.89%) McAfee
9 2 (1.89%) Polycom
9 2 (1.89%) Salesforce.com
9 2 (1.89%) SAP
10 1 (0.94%) Dell KACE
10 1 (0.94%) Planview