Period
to 21 July 2018

The median contractor rate for a Support Analyst was £160 per day in advertised job vacancies in the East of England during the 6 months to 21 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > East of England
6 months to
21 Jul 2018
Same period 2017 Same period 2016
Rank 109 122 58
Rank change year-on-year +13 -64 -4
Contract jobs requiring a Support Analyst 96 81 153
As % of all contract IT jobs advertised in the East of England 2.02% 1.72% 2.96%
As % of the Job Titles category 2.13% 1.83% 3.08%
Number of daily rates quoted 42 42 65
East of England median daily rate £160 £189 £250
Median daily rate % change year-on-year -15.27% -24.47% -23.08%
10th Percentile £101 £106 £124
90th Percentile £344 £371 £344
England median daily rate £220 £270 £250
% change year-on-year -18.52% +8.00% -
Number of hourly rates quoted 28 16 46
East of England median hourly rate £14.00 £12.75 £16.50
Median hourly rate % change year-on-year +9.80% -22.73% +13.79%
10th Percentile £11.10 £10.32 £10.13
90th Percentile £24.30 £20.88 £17.25
England median hourly rate £15.24 £14.50 £15.00
% change year-on-year +5.10% -3.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,499 4,436 4,975
% of contract IT jobs with a recognized job title 94.48% 94.22% 96.14%
Number of daily rates quoted 2,566 2,631 2,893
East of England median daily rate £425 £405 £400
Median daily rate % change year-on-year +4.94% +1.25% +6.67%
10th Percentile £185 £205 £207
90th Percentile £575 £575 £545
England median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 321 344 356
East of England median hourly rate £16.50 £17.50 £20.00
Median hourly rate % change year-on-year -5.71% -12.50% -
10th Percentile £11.38 £10.50 £11.44
90th Percentile £46.00 £47.50 £46.00
England median hourly rate £18.70 £18.14 £19.00
% change year-on-year +3.09% -4.53% +8.57%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the East of England.

Contractor daily rate trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 21 July 2018.

Contractor daily rate histogram for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the East of England.

Contractor hourly rate trend for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 21 July 2018.

Contractor hourly rate histogram for Support Analyst in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 21 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -2 35 £188 -11.76% 12
Essex +17 26 £118 -32.41% 6
Cambridgeshire +1 20 £190 +8.57%
Bedfordshire -2 9 £160 -20.99% 4
Norfolk +12 5 £126 -31.76% 2
Suffolk -12 1 - - 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 21 July 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Support Analyst in the job title.

1 49 (51.04%) Windows
2 38 (39.58%) Microsoft
3 36 (37.50%) Microsoft Office
4 35 (36.46%) Active Directory
5 19 (19.79%) Office 365
6 18 (18.75%) SLA
7 17 (17.71%) Citrix
8 16 (16.67%) Incident Management
9 13 (13.54%) ITIL
10 11 (11.46%) VoIP
11 10 (10.42%) VMware
11 10 (10.42%) Windows Server
12 9 (9.38%) MS Exchange
13 8 (8.33%) TCP/IP
13 8 (8.33%) Service Management
13 8 (8.33%) Manufacturing
13 8 (8.33%) Windows 7
14 7 (7.29%) Windows 10
14 7 (7.29%) Windows 8
14 7 (7.29%) Finance
14 7 (7.29%) Microsoft Excel
15 6 (6.25%) SQL
15 6 (6.25%) HP
15 6 (6.25%) Remedy
15 6 (6.25%) Migration
15 6 (6.25%) AS400
15 6 (6.25%) Data Centre
16 5 (5.21%) Windows Server 2012
16 5 (5.21%) Problem-Solving
16 5 (5.21%) PowerShell

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (9.38%) MS Exchange
2 5 (5.21%) SharePoint
3 4 (4.17%) Skype for Business
4 3 (3.13%) Exchange Server 2010
5 2 (2.08%) CMS
6 1 (1.04%) Apache
6 1 (1.04%) IBM Notes
6 1 (1.04%) IIS
6 1 (1.04%) ThingWorx
6 1 (1.04%) WebLogic
Applications
1 36 (37.50%) Microsoft Office
2 7 (7.29%) Microsoft Excel
3 4 (4.17%) Microsoft PowerPoint
4 1 (1.04%) MS Visio
4 1 (1.04%) Windchill
Business Applications
1 2 (2.08%) assyst
1 2 (2.08%) Dynamics AX
2 1 (1.04%) NetSuite
2 1 (1.04%) Servitor
Cloud Services
1 19 (19.79%) Office 365
2 2 (2.08%) Adobe Creative Cloud
2 2 (2.08%) Microsoft Azure
3 1 (1.04%) Oracle CX
Communications & Networking
1 11 (11.46%) VoIP
2 8 (8.33%) TCP/IP
3 5 (5.21%) Internet
4 4 (4.17%) Skype
4 4 (4.17%) VPN
5 3 (3.13%) DNS
5 3 (3.13%) LAN
5 3 (3.13%) Network Security
5 3 (3.13%) SAN
5 3 (3.13%) WAN
6 2 (2.08%) DHCP
6 2 (2.08%) VLAN
6 2 (2.08%) WebEx
6 2 (2.08%) Wi-Fi
7 1 (1.04%) Firewall
7 1 (1.04%) SMTP
7 1 (1.04%) SSL
7 1 (1.04%) WLAN
Database & Business Intelligence
1 4 (4.17%) SQL Server
2 2 (2.08%) BusinessObjects
2 2 (2.08%) Crystal Reports
2 2 (2.08%) SQL Server Reporting Services
3 1 (1.04%) Big Data
3 1 (1.04%) GIS
3 1 (1.04%) MS Access
3 1 (1.04%) MySQL
3 1 (1.04%) Oracle Database
3 1 (1.04%) SQL Server Integration Services
General
1 8 (8.33%) Manufacturing
2 7 (7.29%) Finance
3 4 (4.17%) Retail
4 2 (2.08%) Pharmaceutical
4 2 (2.08%) Telecoms
5 1 (1.04%) Advertising
5 1 (1.04%) Billing
5 1 (1.04%) Games
5 1 (1.04%) Marketing
5 1 (1.04%) Publishing
Libraries, Frameworks & Software Standards
1 1 (1.04%) CSS
1 1 (1.04%) HTML
1 1 (1.04%) Middleware
Miscellaneous
1 6 (6.25%) AS400
1 6 (6.25%) Data Centre
2 4 (4.17%) Analytical Skills
3 3 (3.13%) CMDB
3 3 (3.13%) Fat Client
3 3 (3.13%) Freedom of Information
3 3 (3.13%) Thin Client
4 2 (2.08%) Management Information System
5 1 (1.04%) Animation
5 1 (1.04%) Handset
5 1 (1.04%) iPad
5 1 (1.04%) Life Science
5 1 (1.04%) Linux Command Line
5 1 (1.04%) NHS
5 1 (1.04%) Reference Data
5 1 (1.04%) Smartphone
Operating Systems
1 49 (51.04%) Windows
2 10 (10.42%) Windows Server
3 8 (8.33%) Windows 7
4 7 (7.29%) Windows 10
4 7 (7.29%) Windows 8
5 5 (5.21%) Windows Server 2008
5 5 (5.21%) Windows Server 2012
5 5 (5.21%) Windows XP
6 4 (4.17%) Unix
7 3 (3.13%) Linux
8 2 (2.08%) Mac OS
8 2 (2.08%) Windows Vista
9 1 (1.04%) Mac OS X
9 1 (1.04%) Windows Mobile
9 1 (1.04%) Windows Server 2003
Processes & Methodologies
1 16 (16.67%) Incident Management
2 13 (13.54%) ITIL
3 8 (8.33%) Service Management
4 6 (6.25%) Migration
5 5 (5.21%) Problem-Solving
6 4 (4.17%) Configuration Management
6 4 (4.17%) Service Delivery
7 3 (3.13%) Asset Management
7 3 (3.13%) Continuous Improvement
7 3 (3.13%) Customer Engagement
7 3 (3.13%) ITSM
7 3 (3.13%) Performance Tuning
7 3 (3.13%) Problem Management
8 2 (2.08%) Change Management
8 2 (2.08%) CRM
8 2 (2.08%) ERP
8 2 (2.08%) Internal Audit
8 2 (2.08%) ITIL V3
8 2 (2.08%) Process Improvement
8 2 (2.08%) Project Management
Programming Languages
1 6 (6.25%) SQL
2 5 (5.21%) PowerShell
3 2 (2.08%) Bash Shell
3 2 (2.08%) C
3 2 (2.08%) Lua
3 2 (2.08%) T-SQL
4 1 (1.04%) C#
4 1 (1.04%) Java
4 1 (1.04%) MATLAB
4 1 (1.04%) PHP
4 1 (1.04%) Python
4 1 (1.04%) R
Qualifications
1 4 (4.17%) MCSE
1 4 (4.17%) Microsoft Certification
2 3 (3.13%) MCSA
3 2 (2.08%) A+ Certification
3 2 (2.08%) CCNA
3 2 (2.08%) Cisco Certification
3 2 (2.08%) Security Cleared
4 1 (1.04%) CCENT
4 1 (1.04%) Degree
4 1 (1.04%) ITIL Foundation Certificate
4 1 (1.04%) MCP
4 1 (1.04%) SC Cleared
Quality Assurance & Compliance
1 18 (18.75%) SLA
2 1 (1.04%) PCI DSS
System Software
1 35 (36.46%) Active Directory
2 3 (3.13%) VMware Infrastructure
3 1 (1.04%) Squid
3 1 (1.04%) Terminal Services
Systems Management
1 3 (3.13%) NetBackup
1 3 (3.13%) OpenView
1 3 (3.13%) OVSD
1 3 (3.13%) SCCM
2 2 (2.08%) Jamf Pro
2 2 (2.08%) SCOM
3 1 (1.04%) DameWare
3 1 (1.04%) Systems Management Server (SMS)
3 1 (1.04%) WSUS
Vendors
1 38 (39.58%) Microsoft
2 17 (17.71%) Citrix
3 10 (10.42%) VMware
4 6 (6.25%) HP
4 6 (6.25%) Remedy
5 4 (4.17%) Altiris
6 3 (3.13%) Apple
6 3 (3.13%) Cisco
6 3 (3.13%) ServiceNow
7 2 (2.08%) Adobe
7 2 (2.08%) Oracle
7 2 (2.08%) Symantec
8 1 (1.04%) Civica
8 1 (1.04%) JD Edwards
8 1 (1.04%) Lotus
8 1 (1.04%) Orchard
8 1 (1.04%) PTC
8 1 (1.04%) SAP
8 1 (1.04%) TOWER Software
8 1 (1.04%) Virgin Media