The median contractor rate for a Support Analyst was £171 per day in advertised job vacancies in the East of England during the 3 months to 25 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England / East of England
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 94 59 46
Rank change year-on-year -35 -13  
Contract jobs requiring a Support Analyst 38 69 125
As % of all contract IT jobs advertised in the East of England 1.65% 2.77% 4.10%
As % of the Job Titles category 1.76% 2.88% 4.30%
Number of daily rates quoted 16 27 67
Median daily rate £171 £170 £325
Median daily rate % change year-on-year +0.73% -47.69%  
90% offered a daily rate of more than £106 £120 £170
10% offered a daily rate of more than £319 £330 £350
UK excluding London median daily rate £210 £225 £225
% change year-on-year -6.66% -  
Number of hourly rates quoted 9 22 31
Median hourly rate £11.50 £16.50 £14.50
Median hourly rate % change year-on-year -30.33% +13.79%  
90% offered a hourly rate of more than £10.90 £8.63 £12.00
10% offered a hourly rate of more than £18.40 £16.50 £23.50
UK excluding London median hourly rate £14.00 £14.00 £14.00

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
East of England
Contract job vacancies with a job title containing a recognized job role 2159 2398 2905
As % of all contract IT job vacancies advertised in the East of England 93.83% 96.15% 95.34%
Number of daily rates quoted 1254 1368 1729
Median daily rate £425 £400 £375
Median daily rate % change year-on-year +6.25% +6.66%  
90% offered a daily rate of more than £225 £163 £200
10% offered a daily rate of more than £550 £545 £500
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 170 191 255
Median hourly rate £17.50 £16.50 £17.00
Median hourly rate % change year-on-year +6.06% -2.94%  
90% offered a hourly rate of more than £11.02 £12.00 £11.00
10% offered a hourly rate of more than £45.00 £40.00 £41.00
UK excluding London median hourly rate £17.50 £17.45 £16.00
% change year-on-year +0.28% +9.06%  

Support Analyst
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the East of England.

Contractor daily rate trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Support Analyst in the East of England over the 3 months to 25 June 2017.

Contractor daily rate histogram for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the East of England.

Contractor hourly rate trend for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Support Analyst in the East of England over the 3 months to 25 June 2017.

Contractor hourly rate histogram for Support Analyst in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -6 13 £225 +32.35% 6
Essex -24 8 £130 -51.40% 1
Cambridgeshire -2 7 £200 +56.86% 4
Bedfordshire -7 5 £155 -33.33% 4
Norfolk -8 3 £176 +14.82%
Suffolk - 2 £98 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 25 June 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring Support Analyst in the job title.

1 44 (55.70%) Windows
2 31 (39.24%) Active Directory
3 27 (34.18%) Microsoft
4 19 (24.05%) Microsoft Office
4 19 (24.05%) Windows 7
5 17 (21.52%) ITIL
6 13 (16.46%) SQL
7 12 (15.19%) SLA
8 11 (13.92%) LAN
8 11 (13.92%) Windows Server 2008
9 10 (12.66%) MS Exchange
9 10 (12.66%) Service Management
10 9 (11.39%) VMware
10 9 (11.39%) Windows Server
10 9 (11.39%) Office 365
11 8 (10.13%) SCCM
11 8 (10.13%) Project Management
11 8 (10.13%) WAN
11 8 (10.13%) VPN
12 7 (8.86%) Windows Server 2003
12 7 (8.86%) Finance
13 6 (7.59%) ITSM
13 6 (7.59%) Citrix
13 6 (7.59%) VMware Infrastructure
13 6 (7.59%) Windows 10
14 5 (6.33%) WebEx
14 5 (6.33%) Data Centre
14 5 (6.33%) Security Cleared
14 5 (6.33%) Microsoft PowerPoint
14 5 (6.33%) Google

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (12.66%) MS Exchange
2 3 (3.80%) Exchange Server 2010
2 3 (3.80%) IBM Notes
2 3 (3.80%) IIS
3 2 (2.53%) Exchange Server 2007
3 2 (2.53%) SharePoint
3 2 (2.53%) WebLogic
4 1 (1.27%) BizTalk Server
4 1 (1.27%) MS Project Server
Applications
1 19 (24.05%) Microsoft Office
2 5 (6.33%) Microsoft Excel
2 5 (6.33%) Microsoft PowerPoint
3 1 (1.27%) Microsoft Project
Cloud Services
1 9 (11.39%) Office 365
2 3 (3.80%) Google Drive
3 2 (2.53%) Microsoft Azure
4 1 (1.27%) SaaS
Communications & Networking
1 11 (13.92%) LAN
2 8 (10.13%) VPN
2 8 (10.13%) WAN
3 5 (6.33%) WebEx
4 4 (5.06%) DNS
4 4 (5.06%) Internet
4 4 (5.06%) VoIP
5 3 (3.80%) DHCP
5 3 (3.80%) Firewall
5 3 (3.80%) Unified Communications
6 2 (2.53%) SAN
6 2 (2.53%) Wi-Fi
6 2 (2.53%) WLAN
7 1 (1.27%) Remote Desktop
Database & Business Intelligence
1 3 (3.80%) Oracle Database
1 3 (3.80%) Oracle Database 10g
2 2 (2.53%) Oracle BI Publisher
2 2 (2.53%) Oracle Reports
2 2 (2.53%) SQL Server
3 1 (1.27%) BusinessObjects
3 1 (1.27%) EDRMS
3 1 (1.27%) Electronic Patient Records
3 1 (1.27%) Essbase
3 1 (1.27%) GIS
3 1 (1.27%) Relational Database
3 1 (1.27%) SAP Data Services
3 1 (1.27%) SQL Server 2012
Development Applications
1 3 (3.80%) JIRA
General
1 7 (8.86%) Finance
2 5 (6.33%) Pharmaceutical
3 2 (2.53%) Banking
3 2 (2.53%) Legal
4 1 (1.27%) Advertising
4 1 (1.27%) Games
4 1 (1.27%) Law
4 1 (1.27%) Local Government
4 1 (1.27%) Marketing
4 1 (1.27%) Publishing
Libraries, Frameworks & Software Standards
1 4 (5.06%) Java SE
1 4 (5.06%) XML
2 3 (3.80%) Hibernate
2 3 (3.80%) Java EE
2 3 (3.80%) JSF
2 3 (3.80%) JSP
2 3 (3.80%) Spring
2 3 (3.80%) Struts
2 3 (3.80%) XSL
2 3 (3.80%) XSLT
3 2 (2.53%) .NET
4 1 (1.27%) CSS
4 1 (1.27%) HTML
4 1 (1.27%) J2EE
4 1 (1.27%) Software Packaging
Miscellaneous
1 5 (6.33%) Data Centre
1 5 (6.33%) NHS
2 4 (5.06%) Analytical Skills
2 4 (5.06%) Smartphone
2 4 (5.06%) Video Conferencing
3 3 (3.80%) Enterprise Storage
4 2 (2.53%) Biotechnology
4 2 (2.53%) RSA SecurID
5 1 (1.27%) Animation
5 1 (1.27%) Client/Server
5 1 (1.27%) Driving Licence
5 1 (1.27%) Fat Client
5 1 (1.27%) iPhone
5 1 (1.27%) LIMS
5 1 (1.27%) Mainframe
5 1 (1.27%) PACS
5 1 (1.27%) Pharmacovigilance
5 1 (1.27%) Reference Data
5 1 (1.27%) Thin Client
Operating Systems
1 44 (55.70%) Windows
2 19 (24.05%) Windows 7
3 11 (13.92%) Windows Server 2008
4 9 (11.39%) Windows Server
5 7 (8.86%) Windows Server 2003
6 6 (7.59%) Windows 10
7 4 (5.06%) Windows 8
7 4 (5.06%) Windows Server 2012
7 4 (5.06%) Windows XP
8 3 (3.80%) Android
8 3 (3.80%) Apple iOS
8 3 (3.80%) Mac OS X
9 1 (1.27%) Linux
9 1 (1.27%) Unix
Processes & Methodologies
1 17 (21.52%) ITIL
2 10 (12.66%) Service Management
3 8 (10.13%) Project Management
4 6 (7.59%) ITSM
5 4 (5.06%) Software Deployment
5 4 (5.06%) Time Management
5 4 (5.06%) User Acceptance Testing
6 3 (3.80%) Break/Fix
6 3 (3.80%) Data Analysis
6 3 (3.80%) Disaster Recovery
6 3 (3.80%) ERP
6 3 (3.80%) ITIL V3
6 3 (3.80%) Mentoring
6 3 (3.80%) Migration
6 3 (3.80%) Proactive Monitoring
6 3 (3.80%) Process Management
6 3 (3.80%) SDLC
6 3 (3.80%) Software Distribution
6 3 (3.80%) Technical Analysis
7 2 (2.53%) CRM
Programming Languages
1 13 (16.46%) SQL
2 4 (5.06%) Java
3 3 (3.80%) PL/SQL
4 1 (1.27%) COBOL
4 1 (1.27%) JavaScript
4 1 (1.27%) VB
Qualifications
1 5 (6.33%) A+ Certification
1 5 (6.33%) Security Cleared
2 4 (5.06%) MCP
2 4 (5.06%) MCSE
2 4 (5.06%) Microsoft Certification
3 3 (3.80%) SC Cleared
4 2 (2.53%) BPSS Clearance
4 2 (2.53%) ITIL Certification
5 1 (1.27%) CTC Cleared
5 1 (1.27%) Degree
5 1 (1.27%) DV Cleared
5 1 (1.27%) MBCS
5 1 (1.27%) MCDST
5 1 (1.27%) PRINCE2 Certification
Quality Assurance & Compliance
1 12 (15.19%) SLA
2 2 (2.53%) Disclosure Scotland
3 1 (1.27%) GDPR
3 1 (1.27%) PMO
System Software
1 31 (39.24%) Active Directory
2 6 (7.59%) VMware Infrastructure
3 4 (5.06%) VMware ESXi
4 3 (3.80%) Microsoft App-V
4 3 (3.80%) Microsoft Virtual Server
4 3 (3.80%) Oracle RAC
4 3 (3.80%) Virtual Servers
4 3 (3.80%) XenApp
5 2 (2.53%) Virtual Desktop
5 2 (2.53%) vSphere
6 1 (1.27%) Terminal Services
Systems Management
1 8 (10.13%) SCCM
2 1 (1.27%) DameWare
2 1 (1.27%) Norton AntiVirus
2 1 (1.27%) Symantec Endpoint Protection
2 1 (1.27%) ThinApp
Vendors
1 27 (34.18%) Microsoft
2 9 (11.39%) VMware
3 6 (7.59%) Citrix
4 5 (6.33%) Apple
4 5 (6.33%) Google
5 4 (5.06%) Oracle
6 3 (3.80%) Lotus
6 3 (3.80%) Planview
7 2 (2.53%) BEA
7 2 (2.53%) Cisco
7 2 (2.53%) Dell
7 2 (2.53%) McAfee
7 2 (2.53%) SAP
7 2 (2.53%) TOWER Software
8 1 (1.27%) Avaya
8 1 (1.27%) Civica
8 1 (1.27%) ESRI
8 1 (1.27%) NetApp
8 1 (1.27%) Siebel
8 1 (1.27%) Symantec
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