Period
to

The median contractor rate for a Support Analyst was £253 per day in advertised job vacancies in the East of England during the 6 months to 19 August 2022.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > East of England
6 months to
19 Aug 2022
Same period 2021 Same period 2020
Rank 104 80 74
Rank change year-on-year -24 -6 +59
Contract jobs requiring a Support Analyst 34 48 25
As % of all contract jobs advertised in the East of England 1.35% 2.12% 1.66%
As % of the Job Titles category 1.50% 2.31% 1.81%
Number of daily rates quoted 30 38 14
10th Percentile £130 £120 £135
25th Percentile £178 £124 £138
Median daily rate (50th Percentile) £253 £170 £163
Median % change year-on-year +48.53% +4.62% -31.58%
75th Percentile £297 £277 £170
90th Percentile £436 £316 £270
England median daily rate £250 £213 £220
% change year-on-year +17.65% -3.41% +3.53%
Number of hourly rates quoted 4 6 5
10th Percentile £14.89 £12.75 -
25th Percentile £15.30 £13.50 £13.00
Median hourly rate £18.02 £14.50 £21.00
Median % change year-on-year +24.24% -30.95% +37.70%
75th Percentile £25.31 £15.65 £22.50
90th Percentile £33.53 £54.81 £28.80
England median hourly rate £19.50 £16.36 £15.07
% change year-on-year +19.23% +8.54% +0.45%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 2,269 2,077 1,382
% of contract IT jobs with a recognized job title 90.25% 91.74% 92.01%
Number of daily rates quoted 1,468 1,234 854
10th Percentile £185 £149 £180
25th Percentile £350 £253 £306
Median daily rate (50th Percentile) £475 £413 £425
Median % change year-on-year +15.15% -2.94% -1.16%
75th Percentile £586 £525 £525
90th Percentile £675 £606 £588
England median daily rate £550 £500 £475
% change year-on-year +10.00% +5.26% -
Number of hourly rates quoted 347 276 95
10th Percentile £13.25 £12.25 £13.00
25th Percentile £13.88 £12.50 £14.50
Median hourly rate £19.81 £15.00 £19.50
Median % change year-on-year +32.07% -23.08% +21.88%
75th Percentile £52.50 £24.00 £45.00
90th Percentile £64.40 £47.63 £54.50
England median hourly rate £25.00 £19.50 £21.00
% change year-on-year +28.21% -7.14% +10.53%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Support Analyst in the East of England.

Daily rate trend for Support Analyst in the East of England

Support Analyst
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Support Analyst in the East of England over the 6 months to 19 August 2022.

Daily rate histogram for Support Analyst in the East of England

Support Analyst
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Support Analyst in the East of England.

Hourly rate trend for Support Analyst in the East of England

Support Analyst
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing Support Analyst in the East of England over the 6 months to 19 August 2022.

Hourly rate histogram for Support Analyst in the East of England

Support Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 19 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Bedfordshire -1 11 £258 -28.47%
Hertfordshire -10 6 £250 +4.71% 11
Cambridgeshire -14 6 £218 +27.94% 7
Suffolk -5 5 £235 -14.55% 2
Essex -8 4 £218 +81.25% 5
Norfolk +2 2 - - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 August 2022, Support Analyst contract jobs required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Support Analyst in the job title.

1 22 (64.71%) Microsoft 365
2 18 (52.94%) Windows
3 14 (41.18%) Active Directory
4 12 (35.29%) Windows 10
5 10 (29.41%) Windows Server
5 10 (29.41%) Microsoft Office
5 10 (29.41%) Microsoft
6 9 (26.47%) Social Skills
7 8 (23.53%) Customer Service
7 8 (23.53%) Incident Management
8 7 (20.59%) DBS Check
9 6 (17.65%) MS Exchange
10 5 (14.71%) ITIL
10 5 (14.71%) SharePoint
10 5 (14.71%) Windows 7
10 5 (14.71%) Azure
10 5 (14.71%) Windows Server 2012
10 5 (14.71%) Windows Server 2016
10 5 (14.71%) Problem-Solving
11 4 (11.76%) Microsoft Intune
11 4 (11.76%) OneDrive
11 4 (11.76%) Azure Active Directory
11 4 (11.76%) iPhone
11 4 (11.76%) Wireless
11 4 (11.76%) Apple
11 4 (11.76%) LAN
11 4 (11.76%) WAN
11 4 (11.76%) ITSM
11 4 (11.76%) Manufacturing
11 4 (11.76%) Migration

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (17.65%) MS Exchange
2 5 (14.71%) SharePoint
3 3 (8.82%) Skype for Business
4 1 (2.94%) Site Server
Applications
1 10 (29.41%) Microsoft Office
2 3 (8.82%) CATIA
2 3 (8.82%) Windchill
3 1 (2.94%) AutoCAD
3 1 (2.94%) Microsoft Excel
Business Applications
1 1 (2.94%) assyst
Cloud Services
1 22 (64.71%) Microsoft 365
2 5 (14.71%) Azure
3 4 (11.76%) Azure Active Directory
3 4 (11.76%) OneDrive
4 2 (5.88%) Power Platform
5 1 (2.94%) PowerApps
Communications & Networking
1 4 (11.76%) LAN
1 4 (11.76%) WAN
1 4 (11.76%) Wireless
2 3 (8.82%) Skype
3 2 (5.88%) Wi-Fi
4 1 (2.94%) DHCP
4 1 (2.94%) DNS
4 1 (2.94%) Firewall
4 1 (2.94%) Intranet
Database & Business Intelligence
1 1 (2.94%) Power BI
General
1 9 (26.47%) Social Skills
2 4 (11.76%) Manufacturing
3 2 (5.88%) Analytical Skills
3 2 (5.88%) Pharmaceutical
4 1 (2.94%) Finance
Libraries, Frameworks & Software Standards
1 2 (5.88%) CSS
1 2 (5.88%) HTML
2 1 (2.94%) HTML5
2 1 (2.94%) REST
Miscellaneous
1 4 (11.76%) iPhone
2 1 (2.94%) Data Centre
2 1 (2.94%) EPoS
2 1 (2.94%) Life Science
2 1 (2.94%) NHS
2 1 (2.94%) Smartphone
Operating Systems
1 18 (52.94%) Windows
2 12 (35.29%) Windows 10
3 10 (29.41%) Windows Server
4 5 (14.71%) Windows 7
4 5 (14.71%) Windows Server 2012
4 5 (14.71%) Windows Server 2016
5 2 (5.88%) Android
5 2 (5.88%) Windows Server 2008
5 2 (5.88%) Windows Server 2019
6 1 (2.94%) Apple iOS
6 1 (2.94%) Mac OS X
Processes & Methodologies
1 8 (23.53%) Customer Service
1 8 (23.53%) Incident Management
2 5 (14.71%) ITIL
2 5 (14.71%) Problem-Solving
3 4 (11.76%) Data Management
3 4 (11.76%) ITSM
3 4 (11.76%) Migration
4 3 (8.82%) Asset Management
4 3 (8.82%) CAD
4 3 (8.82%) PLM
5 2 (5.88%) Service Management
6 1 (2.94%) Business Analysis
6 1 (2.94%) Business Intelligence
6 1 (2.94%) Change Management
6 1 (2.94%) Computer Science
6 1 (2.94%) Configuration Management
6 1 (2.94%) Knowledge Management
6 1 (2.94%) Mathematics
6 1 (2.94%) Service Delivery
6 1 (2.94%) Statistics
Programming Languages
1 2 (5.88%) PowerShell
2 1 (2.94%) C
2 1 (2.94%) JavaScript
2 1 (2.94%) Lua
2 1 (2.94%) Python
2 1 (2.94%) SQL
Qualifications
1 7 (20.59%) DBS Check
2 3 (8.82%) ITIL Foundation Certificate
3 1 (2.94%) Degree
3 1 (2.94%) MCP
3 1 (2.94%) Security Cleared
Quality Assurance & Compliance
1 1 (2.94%) PMO
1 1 (2.94%) SLA
System Software
1 14 (41.18%) Active Directory
Systems Management
1 4 (11.76%) Microsoft Intune
Vendors
1 10 (29.41%) Microsoft
2 4 (11.76%) Apple
3 2 (5.88%) Citrix
3 2 (5.88%) VMware
4 1 (2.94%) Siemens
4 1 (2.94%) Virgin Media