The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 3 months to 29 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK / England
3 months to
29 Mar 2017
Same period 2016 Same period 2015
Rank 231 185 182
Rank change year-on-year -46 -3  
Contract jobs citing Incident Management 429 661 615
As % of all contract IT jobs advertised in England 1.03% 1.33% 1.27%
As % of the Processes & Methodologies category 1.23% 1.60% 1.58%
Number of daily rates quoted 245 394 316
Median daily rate £350 £352 £340
Median daily rate % change year-on-year -0.56% +3.52%  
90% offered a daily rate of more than £160 £150 £135
10% offered a daily rate of more than £500 £525 £475
UK excluding London median daily rate £300 £338 £325
% change year-on-year -11.11% +3.84%  
Number of hourly rates quoted 22 54 65
Median hourly rate £15.25 £16.50 £15.00
Median hourly rate % change year-on-year -7.57% +10.00%  
90% offered a hourly rate of more than £11.50 £10.36 £11.00
10% offered a hourly rate of more than £23.58 £19.00 £21.70
UK excluding London median hourly rate £15.25 £16.50 £13.50
% change year-on-year -7.57% +22.22%  

Incident Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 34744 41185 38836
As % of all contract IT job vacancies advertised in England 83.25% 82.92% 80.01%
Number of daily rates quoted 23057 27403 24454
Median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.85% +2.94%  
90% offered a daily rate of more than £300 £300 £280
10% offered a daily rate of more than £600 £600 £580
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 869 998 1135
Median hourly rate £35.00 £36.00 £27.50
Median hourly rate % change year-on-year -2.77% +30.90%  
90% offered a hourly rate of more than £13.00 £13.00 £12.00
10% offered a hourly rate of more than £52.50 £52.50 £49.50
UK excluding London median hourly rate £35.75 £38.50 £30.00
% change year-on-year -7.14% +28.33%  

Incident Management
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing Incident Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Incident Management in England

Incident Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in England.

Contractor daily rate trend for Incident Management in England

Incident Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Incident Management in England over the 3 months to 29 March 2017.

Contractor daily rate histogram for Incident Management in England

Incident Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in England.

Contractor hourly rate trend for Incident Management in England

Incident Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Incident Management in England over the 3 months to 29 March 2017.

Contractor hourly rate histogram for Incident Management in England

Incident Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the England region over the 3 months to 29 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -31 140 £400 -5.88% 40
South East -37 124 £348 +2.35% 26
South West -15 41 £213 -34.61% 6
North West +17 28 £213 -34.61% 9
West Midlands +1 25 £398 -18.46% 11
Yorkshire +13 23 £430 +49.39% 11
East of England -38 22 £203 -40.00% 14
East Midlands -1 16 £400 +25.49% 11
North East -15 7 £444 +54.34% 6
Midlands +8 1 - -
Incident Management
UK

For the 6 months to 29 March 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Incident Management.

1 411 (44.15%) ITIL
2 311 (33.40%) Windows
3 199 (21.37%) Problem Management
4 197 (21.16%) Microsoft
5 187 (20.09%) Change Management
6 184 (19.76%) Finance
7 172 (18.47%) Service Management
8 159 (17.08%) SLA
9 154 (16.54%) Active Directory
10 152 (16.33%) Security Cleared
11 150 (16.11%) MS Office
12 138 (14.82%) Analytical Skills
13 125 (13.43%) Linux
14 120 (12.89%) Unix
15 112 (12.03%) Information Security
16 109 (11.71%) SC Cleared
17 106 (11.39%) Windows 7
18 95 (10.20%) VMware
18 95 (10.20%) Firewall
19 94 (10.10%) MS Excel
20 93 (9.99%) SQL
21 89 (9.56%) HP
22 84 (9.02%) Windows Server
23 80 (8.59%) Project Management
23 80 (8.59%) Management Information System
24 78 (8.38%) Service Delivery
25 75 (8.06%) Agile Software Development
26 74 (7.95%) VMware Infrastructure
26 74 (7.95%) Cybersecurity
27 72 (7.73%) ITSM

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (4.51%) SharePoint
2 26 (2.79%) MS Exchange
3 24 (2.58%) IIS
4 20 (2.15%) JBoss
5 16 (1.72%) Apache
6 15 (1.61%) Confluence
6 15 (1.61%) IBM Notes
6 15 (1.61%) Skype for Business
6 15 (1.61%) WebSphere
7 13 (1.40%) Exchange Server 2010
7 13 (1.40%) WebLogic
8 12 (1.29%) SharePoint Server
9 11 (1.18%) Tomcat
10 10 (1.07%) SAS
11 8 (0.86%) Exchange Server 2013
12 7 (0.75%) Blackberry Enterprise Server
13 6 (0.64%) Exchange Server 2003
14 5 (0.54%) IBM HTTP Server
14 5 (0.54%) Oracle SOA Suite
15 4 (0.43%) OpenStack
Applications
1 150 (16.11%) MS Office
2 94 (10.10%) MS Excel
3 18 (1.93%) MS PowerPoint
3 18 (1.93%) MS Project
4 9 (0.97%) MS Visio
5 8 (0.86%) Spreadsheet
6 3 (0.32%) InfoPath
7 2 (0.21%) Photoshop
Business Applications
1 18 (1.93%) Remedy ITSM
2 5 (0.54%) Oracle EBS
3 4 (0.43%) Dynamics CRM
3 4 (0.43%) Oracle EBS R12
3 4 (0.43%) SAP CAR
3 4 (0.43%) SAP Retail
4 3 (0.32%) ION MarketView
4 3 (0.32%) SAP HCM
4 3 (0.32%) SAP SD
4 3 (0.32%) Staffware
5 2 (0.21%) assyst
5 2 (0.21%) Oracle Applications
5 2 (0.21%) SAP Oil and Gas
5 2 (0.21%) SAP S/4HANA
5 2 (0.21%) Teamcenter
6 1 (0.11%) SAP CO
6 1 (0.11%) SAP EHS
6 1 (0.11%) SAP GRC
6 1 (0.11%) Sophis RISQUE
6 1 (0.11%) TrackWise
Cloud Services
1 56 (6.02%) Office 365
2 20 (2.15%) Microsoft Azure
3 18 (1.93%) SaaS
4 17 (1.83%) PaaS
5 16 (1.72%) Amazon AWS
6 15 (1.61%) IaaS
7 7 (0.75%) Cloud Computing
8 5 (0.54%) GitHub
9 4 (0.43%) G Suite
9 4 (0.43%) Google Drive
10 2 (0.21%) SuccessFactors
11 1 (0.11%) AWS CloudFormation
11 1 (0.11%) Google Cloud Platform
11 1 (0.11%) HP Helion
11 1 (0.11%) OpenShift
11 1 (0.11%) Virtual Private Cloud
11 1 (0.11%) Yammer
Communications & Networking
1 95 (10.20%) Firewall
2 64 (6.87%) DNS
3 59 (6.34%) WAN
4 49 (5.26%) TCP/IP
5 45 (4.83%) LAN
6 38 (4.08%) Internet
6 38 (4.08%) VPN
7 36 (3.87%) Network Security
8 35 (3.76%) DHCP
9 30 (3.22%) Intrusion Detection
9 30 (3.22%) SAN
10 26 (2.79%) Wireless
11 20 (2.15%) LDAP
12 18 (1.93%) Cisco ASA
13 17 (1.83%) Cisco Nexus
13 17 (1.83%) MPLS
14 13 (1.40%) SSL
15 12 (1.29%) HTTP
15 12 (1.29%) VoIP
16 10 (1.07%) F5 BIG-IP LTM
Database & Business Intelligence
1 58 (6.23%) SQL Server
2 16 (1.72%) PostgreSQL
3 12 (1.29%) Oracle Database
4 11 (1.18%) DB2
5 10 (1.07%) Data Warehouse
5 10 (1.07%) MySQL
5 10 (1.07%) SQL Server 2012
5 10 (1.07%) SQL Server 2014
6 8 (0.86%) MongoDB
7 7 (0.75%) Hadoop
7 7 (0.75%) SQL Server 2008
7 7 (0.75%) SQL Server Integration Services
8 6 (0.64%) Big Data
8 6 (0.64%) MS Access
8 6 (0.64%) Oracle Database 12c
9 5 (0.54%) Azure SQL Database
9 5 (0.54%) Oracle Database 11g
9 5 (0.54%) SQL Server Reporting Services
10 4 (0.43%) Oracle BI EE
10 4 (0.43%) SQL Server Analysis Services
Development Applications
1 29 (3.11%) JIRA
2 14 (1.50%) Jenkins
3 8 (0.86%) Git (software)
3 8 (0.86%) Sonatype Nexus
4 7 (0.75%) Octopus Deploy
5 5 (0.54%) Introscope
6 4 (0.43%) SonarQube
7 3 (0.32%) Subversion
7 3 (0.32%) Team Foundation Server
7 3 (0.32%) Vagrant
8 2 (0.21%) Ant
8 2 (0.21%) Oracle Forms
8 2 (0.21%) Talend Open Studio
9 1 (0.11%) AccuRev
9 1 (0.11%) HP UFT
9 1 (0.11%) JMeter
9 1 (0.11%) LSMW
9 1 (0.11%) Selenium
9 1 (0.11%) TeamCity
9 1 (0.11%) Toad
General
1 184 (19.76%) Finance
2 61 (6.55%) Banking
2 61 (6.55%) Telecoms
3 37 (3.97%) Retail
4 18 (1.93%) Billing
5 13 (1.40%) Legal
6 12 (1.29%) Front Office
7 10 (1.07%) Investment Banking
7 10 (1.07%) Law
7 10 (1.07%) Manufacturing
8 9 (0.97%) Electronics
9 7 (0.75%) Financial Institution
10 6 (0.64%) Marketing
11 4 (0.43%) Publishing
12 3 (0.32%) Automotive
12 3 (0.32%) Korean Language
13 2 (0.21%) Corporate Banking
13 2 (0.21%) French Language
13 2 (0.21%) Local Government
13 2 (0.21%) Military
Job Titles
1 278 (29.86%) Analyst
2 77 (8.27%) Incident Manager
3 72 (7.73%) Service Analyst
4 63 (6.77%) Support Analyst
4 63 (6.77%) Support Engineer
5 58 (6.23%) Service Desk Analyst
6 56 (6.02%) Security Analyst
7 44 (4.73%) Administrator
8 38 (4.08%) Service Manager
9 37 (3.97%) IT Support
10 36 (3.87%) Consultant
10 36 (3.87%) Security Manager
11 32 (3.44%) 2nd Line Support
12 29 (3.11%) Network Engineer
13 28 (3.01%) IT Analyst
14 25 (2.69%) DBA
15 24 (2.58%) Applications Support
15 24 (2.58%) Business Analyst
15 24 (2.58%) Desktop Support
15 24 (2.58%) Help Desk Support
Libraries, Frameworks & Software Standards
1 20 (2.15%) Middleware
2 10 (1.07%) Regular Expression
2 10 (1.07%) Web Services
3 6 (0.64%) .NET
3 6 (0.64%) XML
4 5 (0.54%) J2EE
4 5 (0.54%) Oracle Fusion
5 4 (0.43%) CSS
5 4 (0.43%) MSMQ
5 4 (0.43%) SOAP
6 3 (0.32%) EDI
6 3 (0.32%) HTML
7 2 (0.21%) 802.1X
7 2 (0.21%) AngularJS
7 2 (0.21%) Django
7 2 (0.21%) Flask
7 2 (0.21%) pytest
8 1 (0.11%) Oracle GoldenGate
8 1 (0.11%) SAP CO-PA
8 1 (0.11%) Swagger
Miscellaneous
1 138 (14.82%) Analytical Skills
2 80 (8.59%) Management Information System
3 54 (5.80%) Data Centre
4 30 (3.22%) Blackberry
5 26 (2.79%) Security Operations Centre
6 25 (2.69%) Smartphone
7 20 (2.15%) CMDB
7 20 (2.15%) Fat Client
7 20 (2.15%) Thin Client
8 19 (2.04%) Video Conferencing
9 18 (1.93%) Driving Licence
10 15 (1.61%) Computer Science
11 12 (1.29%) Clustering
12 11 (1.18%) iPhone
12 11 (1.18%) iSeries
12 11 (1.18%) Linux Command Line
13 10 (1.07%) Enterprise Software
13 10 (1.07%) Mainframe
13 10 (1.07%) RSA SecurID
13 10 (1.07%) User Experience
Operating Systems
1 311 (33.40%) Windows
2 125 (13.43%) Linux
3 120 (12.89%) Unix
4 106 (11.39%) Windows 7
5 84 (9.02%) Windows Server
6 59 (6.34%) Windows Server 2008
7 40 (4.30%) Windows Server 2012
8 32 (3.44%) Android
8 32 (3.44%) Windows Server 2003
9 28 (3.01%) Windows XP
10 20 (2.15%) Solaris
10 20 (2.15%) Windows 8
11 19 (2.04%) Red Hat Enterprise Linux
12 18 (1.93%) Windows 10
13 15 (1.61%) Apple iOS
14 12 (1.29%) AIX
15 11 (1.18%) Mac OS
16 9 (0.97%) zOS
17 4 (0.43%) OpenVMS
17 4 (0.43%) Windows 2000
Processes & Methodologies
1 411 (44.15%) ITIL
2 199 (21.37%) Problem Management
3 187 (20.09%) Change Management
4 172 (18.47%) Service Management
5 112 (12.03%) Information Security
6 80 (8.59%) Project Management
7 78 (8.38%) Service Delivery
8 75 (8.06%) Agile Software Development
9 74 (7.95%) Cybersecurity
10 72 (7.73%) ITSM
11 65 (6.98%) ITIL V3
11 65 (6.98%) Risk Management
12 57 (6.12%) Change Control
13 55 (5.91%) Root Cause Analysis
14 49 (5.26%) Migration
14 49 (5.26%) Stakeholder Management
15 47 (5.05%) Security Operations
16 45 (4.83%) Business Continuity
17 41 (4.40%) Disaster Recovery
18 39 (4.19%) Vulnerability Assessment
Programming Languages
1 93 (9.99%) SQL
2 44 (4.73%) PowerShell
3 31 (3.33%) Java
4 30 (3.22%) Python
5 26 (2.79%) Perl
6 15 (1.61%) Shell Script
7 12 (1.29%) VB
8 9 (0.97%) JavaScript
9 8 (0.86%) Bash Shell
9 8 (0.86%) Ruby
10 7 (0.75%) C
10 7 (0.75%) Korn
11 5 (0.54%) C++
11 5 (0.54%) PHP
11 5 (0.54%) VBA
12 4 (0.43%) VBScript
13 3 (0.32%) T-SQL
14 2 (0.21%) JCL
14 2 (0.21%) NATURAL
14 2 (0.21%) PL/SQL
Qualifications
1 152 (16.33%) Security Cleared
2 109 (11.71%) SC Cleared
3 55 (5.91%) Degree
4 54 (5.80%) ITIL Certification
5 40 (4.30%) Cisco Certification
6 39 (4.19%) DV Cleared
7 37 (3.97%) CISSP
8 29 (3.11%) CCNP
8 29 (3.11%) CEH
9 25 (2.69%) Microsoft Certification
10 22 (2.36%) CCNA
11 21 (2.26%) CREST Certified
12 20 (2.15%) MCP
12 20 (2.15%) OSCP
13 17 (1.83%) BPSS Clearance
14 16 (1.72%) CISA
14 16 (1.72%) GCIH
15 14 (1.50%) GIAC
16 13 (1.40%) CISM
16 13 (1.40%) ISEB
Quality Assurance & Compliance
1 159 (17.08%) SLA
2 36 (3.87%) ISO/IEC 27001
3 27 (2.90%) PCI DSS
4 16 (1.72%) Disclosure Scotland
5 15 (1.61%) PMO
6 13 (1.40%) QA
7 8 (0.86%) RMADS
7 8 (0.86%) Sarbanes-Oxley
8 6 (0.64%) Data Quality
9 5 (0.54%) HMG Security Policy Framework
9 5 (0.54%) ISO22301
10 3 (0.32%) COBIT
11 2 (0.21%) BS7799
11 2 (0.21%) GDPR
12 1 (0.11%) BS25999
12 1 (0.11%) Cyber Essentials
12 1 (0.11%) Dodd-Frank
12 1 (0.11%) ISO/IEC 20000
12 1 (0.11%) ISO27002
12 1 (0.11%) MiFID
System Software
1 154 (16.54%) Active Directory
2 74 (7.95%) VMware Infrastructure
3 30 (3.22%) VMware ESX
4 24 (2.58%) Hyper-V
5 21 (2.26%) XenApp
6 18 (1.93%) Microsoft App-V
7 17 (1.83%) XenDesktop
8 12 (1.29%) BitLocker
9 11 (1.18%) Virtual Desktop
10 9 (0.97%) VMware ESXi
11 8 (0.86%) Virtual Machines
11 8 (0.86%) vSphere
12 5 (0.54%) ISA Server
12 5 (0.54%) SRDF
12 5 (0.54%) Veritas Cluster Server
13 4 (0.43%) RACF
13 4 (0.43%) UAG
13 4 (0.43%) Veritas Volume Manager
14 3 (0.32%) Forefront TMG
14 3 (0.32%) Terminal Services
Systems Management
1 41 (4.40%) SCCM
2 15 (1.61%) Symantec Endpoint Protection
3 13 (1.40%) Systems Management Server (SMS)
4 12 (1.29%) SCOM
5 10 (1.07%) HP SiteScope
5 10 (1.07%) Opscode Chef
5 10 (1.07%) Puppet
6 9 (0.97%) ITRS Geneos
6 9 (0.97%) Red Hat Satellite
7 8 (0.86%) Tivoli
8 7 (0.75%) Nagios
9 6 (0.64%) NetBackup
9 6 (0.64%) Tivoli Storage Manager
9 6 (0.64%) Unicenter
10 5 (0.54%) CA Wily
10 5 (0.54%) Dollar Universe
10 5 (0.54%) Nessus
10 5 (0.54%) Network Intrusion Detection System
10 5 (0.54%) QRadar
10 5 (0.54%) WSUS
Vendors
1 197 (21.16%) Microsoft
2 95 (10.20%) VMware
3 89 (9.56%) HP
4 72 (7.73%) Cisco
5 62 (6.66%) Remedy
6 58 (6.23%) Oracle
7 57 (6.12%) Citrix
8 51 (5.48%) ServiceNow
9 39 (4.19%) Dell
10 34 (3.65%) SAP
11 29 (3.11%) Apple
11 29 (3.11%) IBM
12 28 (3.01%) CheckPoint
13 27 (2.90%) CA
14 26 (2.79%) Splunk
15 23 (2.47%) F5
16 21 (2.26%) BMC
17 18 (1.93%) AppSense
17 18 (1.93%) Wyse
18 17 (1.83%) Intel Security
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