Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK > England
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 236 207 201
Rank change year-on-year -29 -6 +1
Contract jobs citing Incident Management 1052 1237 1306
As % of all contract IT jobs advertised in England 1.13% 1.27% 1.25%
As % of the Processes & Methodologies category 1.33% 1.51% 1.52%
Number of daily rates quoted 634 723 617
England median daily rate £379 £338 £375
Median daily rate % change year-on-year +12.22% -10.00% +15.38%
10th Percentile £140 £155 £153
90th Percentile £575 £538 £538
UK median daily rate £375 £335 £373
% change year-on-year +11.94% -10.07% +14.62%
Number of hourly rates quoted 76 117 166
England median hourly rate £14.75 £16.50 £17.00
Median hourly rate % change year-on-year -10.61% -2.94% +3.03%
10th Percentile £10.00 £11.25 £11.50
90th Percentile £25.00 £28.00 £40.19
UK median hourly rate £14.00 £16.50 £17.33
% change year-on-year -15.15% -4.79% +5.03%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 78959 81979 85805
As % of all contract IT jobs advertised in England 84.69% 84.17% 81.93%
Number of daily rates quoted 53119 54700 56575
England median daily rate £450 £425 £422
Median daily rate % change year-on-year +5.88% +0.62% +5.60%
10th Percentile £288 £264 £263
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 1842 2121 2517
England median hourly rate £23.75 £24.41 £22.50
Median hourly rate % change year-on-year -2.70% +8.49% +18.42%
10th Percentile £11.35 £11.50 £11.50
90th Percentile £50.00 £48.75 £47.50
UK median hourly rate £23.32 £24.00 £22.50
% change year-on-year -2.83% +6.67% +18.42%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in England.

Contractor daily rate trend for Incident Management in England

Incident Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Incident Management in England over the 6 months to 19 November 2017.

Contractor daily rate histogram for Incident Management in England

Incident Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in England.

Contractor hourly rate trend for Incident Management in England

Incident Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Incident Management in England over the 6 months to 19 November 2017.

Contractor hourly rate histogram for Incident Management in England

Incident Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the England region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -33 371 £450 +5.88% 37
South East -9 240 £350 +27.27% 20
North of England -27 158 £413 +39.83% 15
Midlands +30 142 £325 -13.33% 15
North West +22 82 £335 +3.08% 5
West Midlands +26 79 £324 -18.04% 9
East of England -41 72 £370 +13.85% 10
South West 0 68 £333 +10.83% 8
East Midlands +22 61 £345 +67.27% 6
Yorkshire +15 55 £488 +12.46% 9
North East -28 21 £340 +21.43% 1
Incident Management
UK

For the 6 months to 19 November 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Incident Management.

1 429 (40.78%) ITIL
2 313 (29.75%) Windows
3 239 (22.72%) Microsoft
4 216 (20.53%) Service Management
5 215 (20.44%) Problem Management
6 199 (18.92%) Finance
7 183 (17.40%) Active Directory
8 167 (15.87%) Change Management
9 143 (13.59%) Security Cleared
10 140 (13.31%) SQL
11 129 (12.26%) SLA
12 120 (11.41%) Management Information System
13 116 (11.03%) Analytical Skills
14 113 (10.74%) Information Security
15 112 (10.65%) Service Delivery
16 111 (10.55%) Microsoft Office
17 107 (10.17%) VMware
18 104 (9.89%) Windows Server
19 100 (9.51%) ITSM
20 98 (9.32%) Project Management
20 98 (9.32%) SC Cleared
21 94 (8.94%) Linux
22 91 (8.65%) Agile Software Development
23 84 (7.98%) Citrix
24 83 (7.89%) Banking
25 81 (7.70%) Cisco
26 80 (7.60%) Office 365
27 78 (7.41%) Windows 7
28 75 (7.13%) Root Cause Analysis
28 75 (7.13%) HP

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (5.04%) SharePoint
2 52 (4.94%) MS Exchange
3 32 (3.04%) Exchange Server 2010
4 17 (1.62%) IIS
5 16 (1.52%) CMS
6 15 (1.43%) Exchange Server 2013
7 14 (1.33%) Skype for Business
7 14 (1.33%) Tomcat
8 12 (1.14%) Confluence
9 11 (1.05%) Blackberry Enterprise Server
10 9 (0.86%) Apache
10 9 (0.86%) IBM Notes
10 9 (0.86%) SAS
11 4 (0.38%) Exchange Server 2003
11 4 (0.38%) Exchange Server 2007
11 4 (0.38%) JBoss
11 4 (0.38%) WebSphere
12 3 (0.29%) Drupal
12 3 (0.29%) SharePoint Server
12 3 (0.29%) WildFly
Applications
1 111 (10.55%) Microsoft Office
2 44 (4.18%) Microsoft Excel
3 26 (2.47%) Microsoft PowerPoint
4 9 (0.86%) MS Visio
5 5 (0.48%) Microsoft Project
6 2 (0.19%) Acrobat
6 2 (0.19%) FileZilla
6 2 (0.19%) Spreadsheet
7 1 (0.095%) AutoCAD
7 1 (0.095%) Revit
Business Applications
1 26 (2.47%) Remedy ITSM
2 11 (1.05%) ION MarketView
3 5 (0.48%) Payment Gateway
4 3 (0.29%) Bloomberg TOMS
4 3 (0.29%) Dynamics CRM
4 3 (0.29%) SAP HCM
4 3 (0.29%) thinkFolio
5 1 (0.095%) Oracle Applications
5 1 (0.095%) Oracle EBS
5 1 (0.095%) Oracle EBS R12
5 1 (0.095%) Oracle Retail
5 1 (0.095%) SAP FI
5 1 (0.095%) SAP GRC
5 1 (0.095%) SAP Oil and Gas
5 1 (0.095%) SAP SD
5 1 (0.095%) Summit
Cloud Services
1 80 (7.60%) Office 365
2 44 (4.18%) Microsoft Azure
3 37 (3.52%) Amazon AWS
4 7 (0.67%) Google Drive
4 7 (0.67%) SaaS
5 6 (0.57%) IaaS
5 6 (0.57%) Mimecast
5 6 (0.57%) PaaS
6 3 (0.29%) Azure Active Directory
6 3 (0.29%) Cloud Computing
7 2 (0.19%) Amazon EC2
7 2 (0.19%) G Suite
7 2 (0.19%) npm
7 2 (0.19%) OneDrive
7 2 (0.19%) Virtual Private Cloud
8 1 (0.095%) Adobe Creative Cloud
8 1 (0.095%) GitHub
8 1 (0.095%) Google Analytics
8 1 (0.095%) OpenShift
Communications & Networking
1 66 (6.27%) DNS
2 64 (6.08%) Firewall
2 64 (6.08%) TCP/IP
3 49 (4.66%) WAN
4 46 (4.37%) LAN
5 44 (4.18%) Internet
6 41 (3.90%) DHCP
7 37 (3.52%) Network Security
8 35 (3.33%) SAN
9 32 (3.04%) VPN
10 31 (2.95%) Remote Desktop
11 25 (2.38%) VoIP
12 24 (2.28%) Intrusion Detection
13 20 (1.90%) IP Telephony
13 20 (1.90%) Wireless
14 19 (1.81%) LDAP
15 14 (1.33%) Cisco ASA
16 13 (1.24%) IPsec
16 13 (1.24%) NAS
16 13 (1.24%) Skype
Database & Business Intelligence
1 42 (3.99%) SQL Server
2 17 (1.62%) Data Warehouse
3 16 (1.52%) MySQL
4 15 (1.43%) SQL Server 2008
5 11 (1.05%) Oracle Database
5 11 (1.05%) Relational Database
6 10 (0.95%) PostgreSQL
6 10 (0.95%) SQL Server 2012
7 9 (0.86%) RDBMS
8 8 (0.76%) NoSQL
8 8 (0.76%) TimesTen
9 7 (0.67%) DB2
9 7 (0.67%) Geospatial Data
9 7 (0.67%) SQL Server Integration Services
10 6 (0.57%) Hadoop
10 6 (0.57%) SQL Server 2014
10 6 (0.57%) SQL Server Reporting Services
11 5 (0.48%) SQL Server 2005
11 5 (0.48%) SQL Server Analysis Services
12 4 (0.38%) OLAP
Development Applications
1 57 (5.42%) JIRA
2 18 (1.71%) Git (software)
3 6 (0.57%) Subversion
4 5 (0.48%) Jenkins
5 4 (0.38%) Maven
5 4 (0.38%) Metasploit
5 4 (0.38%) Team Foundation Server
5 4 (0.38%) TeamCity
6 3 (0.29%) Ant
6 3 (0.29%) Artifactory
6 3 (0.29%) IDA Disassembler
6 3 (0.29%) MSBuild
6 3 (0.29%) OllyDbg
7 2 (0.19%) Bitbucket
7 2 (0.19%) Bower
7 2 (0.19%) Chocolatey
7 2 (0.19%) Octopus Deploy
7 2 (0.19%) TestRail
7 2 (0.19%) Travis CI
7 2 (0.19%) Zephyr
General
1 199 (18.92%) Finance
2 83 (7.89%) Banking
3 42 (3.99%) Telecoms
4 39 (3.71%) Retail
5 15 (1.43%) Legal
6 12 (1.14%) Front Office
6 12 (1.14%) Manufacturing
7 11 (1.05%) Publishing
8 10 (0.95%) Financial Institution
8 10 (0.95%) Investment Banking
9 9 (0.86%) Advertising
9 9 (0.86%) Back Office
10 8 (0.76%) Marketing
11 5 (0.48%) Billing
11 5 (0.48%) Games
11 5 (0.48%) Military
12 4 (0.38%) Electronics
13 3 (0.29%) Aerospace
13 3 (0.29%) Law
13 3 (0.29%) Online Betting
Job Titles
1 312 (29.66%) Analyst
2 87 (8.27%) Service Manager
3 79 (7.51%) Support Analyst
4 74 (7.03%) Service Analyst
5 62 (5.89%) Service Desk Analyst
6 61 (5.80%) Support Engineer
7 60 (5.70%) Incident Manager
8 50 (4.75%) Developer
9 49 (4.66%) Business Analyst
10 48 (4.56%) Applications Support
11 46 (4.37%) Security Analyst
12 45 (4.28%) Administrator
13 44 (4.18%) 2nd Line Support
14 39 (3.71%) Desktop Support
15 38 (3.61%) Consultant
16 36 (3.42%) Services Delivery Manager
17 34 (3.23%) Delivery Manager
18 32 (3.04%) IT Analyst
19 28 (2.66%) Incident Analyst
20 27 (2.57%) ITIL Manager
Libraries, Frameworks & Software Standards
1 29 (2.76%) Web Services
2 23 (2.19%) HTML
3 14 (1.33%) .NET
3 14 (1.33%) XML
4 13 (1.24%) CSS
5 11 (1.05%) REST
5 11 (1.05%) SOAP
6 8 (0.76%) AngularJS
7 6 (0.57%) Java EE
7 6 (0.57%) Middleware
8 5 (0.48%) J2EE
8 5 (0.48%) TIBCO EMS
9 4 (0.38%) Ajax
9 4 (0.38%) ASP.NET
9 4 (0.38%) FIX Protocol
9 4 (0.38%) HTML5
9 4 (0.38%) Node.js
10 3 (0.29%) MDX
11 2 (0.19%) PhoneGap
11 2 (0.19%) WCF
Miscellaneous
1 120 (11.41%) Management Information System
2 116 (11.03%) Analytical Skills
3 68 (6.46%) Data Centre
4 34 (3.23%) Cyberthreat
5 30 (2.85%) Computer Science
6 29 (2.76%) CMDB
7 28 (2.66%) PKI
8 26 (2.47%) Blackberry
8 26 (2.47%) Smartphone
9 20 (1.90%) Security Operations Centre
10 15 (1.43%) Distributed Denial-of-Service
11 13 (1.24%) NHS
12 12 (1.14%) Video Conferencing
13 11 (1.05%) Algorithms
13 11 (1.05%) Virtual Team
14 10 (0.95%) Clustering
14 10 (0.95%) Enterprise Software
14 10 (0.95%) Fixed Income
14 10 (0.95%) Microsoft Licensing
14 10 (0.95%) Replication
Operating Systems
1 313 (29.75%) Windows
2 104 (9.89%) Windows Server
3 94 (8.94%) Linux
4 78 (7.41%) Windows 7
5 70 (6.65%) Unix
6 52 (4.94%) Windows Server 2012
7 47 (4.47%) Windows Server 2008
8 36 (3.42%) Windows Server 2003
9 24 (2.28%) Apple iOS
10 23 (2.19%) Windows 10
11 18 (1.71%) Android
12 17 (1.62%) Windows XP
13 11 (1.05%) Red Hat Enterprise Linux
13 11 (1.05%) Windows 8
14 10 (0.95%) Solaris
15 9 (0.86%) VMS
16 7 (0.67%) Mac OS
17 6 (0.57%) Mac OS X
17 6 (0.57%) Windows 2000
18 4 (0.38%) Windows Vista
Processes & Methodologies
1 429 (40.78%) ITIL
2 216 (20.53%) Service Management
3 215 (20.44%) Problem Management
4 167 (15.87%) Change Management
5 113 (10.74%) Information Security
6 112 (10.65%) Service Delivery
7 100 (9.51%) ITSM
8 98 (9.32%) Project Management
9 91 (8.65%) Agile Software Development
10 75 (7.13%) Root Cause Analysis
11 69 (6.56%) Cybersecurity
12 67 (6.37%) ITIL V3
13 57 (5.42%) Migration
14 56 (5.32%) Stakeholder Management
15 55 (5.23%) Configuration Management
15 55 (5.23%) Continuous Improvement
15 55 (5.23%) SIEM
16 53 (5.04%) Release Management
17 51 (4.85%) Risk Management
18 50 (4.75%) Security Operations
Programming Languages
1 140 (13.31%) SQL
2 53 (5.04%) PowerShell
3 47 (4.47%) Python
4 45 (4.28%) Perl
5 40 (3.80%) Java
6 20 (1.90%) JavaScript
7 19 (1.81%) Ruby
8 18 (1.71%) PHP
9 17 (1.62%) Bash Shell
10 16 (1.52%) C#
10 16 (1.52%) T-SQL
11 15 (1.43%) C++
12 9 (0.86%) C
12 9 (0.86%) Korn
12 9 (0.86%) Shell Script
13 8 (0.76%) AWK
13 8 (0.76%) sed
14 7 (0.67%) Go
14 7 (0.67%) VB
14 7 (0.67%) VBScript
Qualifications
1 143 (13.59%) Security Cleared
2 98 (9.32%) SC Cleared
3 68 (6.46%) Degree
4 61 (5.80%) CISSP
5 50 (4.75%) Microsoft Certification
6 47 (4.47%) Cisco Certification
7 42 (3.99%) ITIL Certification
8 39 (3.71%) CISM
9 32 (3.04%) DV Cleared
10 30 (2.85%) CCNA
11 27 (2.57%) MCSE
12 21 (2.00%) MCP
13 18 (1.71%) CEH
13 18 (1.71%) VMware Certified Professional (VCP)
14 17 (1.62%) CCNP
14 17 (1.62%) CRISC
15 15 (1.43%) BPSS Clearance
15 15 (1.43%) CISA
15 15 (1.43%) Computer Science Degree
16 12 (1.14%) CTC Cleared
Quality Assurance & Compliance
1 129 (12.26%) SLA
2 49 (4.66%) ISO/IEC 27001
3 39 (3.71%) PCI DSS
4 23 (2.19%) COBIT
4 23 (2.19%) GDPR
5 17 (1.62%) QA
6 14 (1.33%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 14 (1.33%) PMO
7 11 (1.05%) Sarbanes-Oxley
8 9 (0.86%) Disclosure Scotland
9 6 (0.57%) HMG Security Policy Framework
10 4 (0.38%) Data Quality
10 4 (0.38%) ISO 31000
10 4 (0.38%) ISO/IEC 20000
10 4 (0.38%) MiFID
11 3 (0.29%) RMADS
12 2 (0.19%) BS7799
12 2 (0.19%) ISO 22301
13 1 (0.095%) SEPA
System Software
1 183 (17.40%) Active Directory
2 66 (6.27%) VMware Infrastructure
3 45 (4.28%) Hyper-V
4 26 (2.47%) VMware ESXi
5 21 (2.00%) vSphere
6 12 (1.14%) Microsoft App-V
7 10 (0.95%) XenApp
8 5 (0.48%) Virtual Desktop
8 5 (0.48%) XenDesktop
9 4 (0.38%) ProxySG
10 3 (0.29%) Docker
10 3 (0.29%) VirtualBox
11 2 (0.19%) DFS Replication
11 2 (0.19%) iptables
11 2 (0.19%) Oracle RAC
11 2 (0.19%) Snort
11 2 (0.19%) Terminal Services
11 2 (0.19%) Virtual Machines
11 2 (0.19%) VMware Workstation
11 2 (0.19%) Xen
Systems Management
1 57 (5.42%) SCCM
2 18 (1.71%) NetBackup
3 16 (1.52%) Ansible
4 13 (1.24%) Systems Management Server (SMS)
5 12 (1.14%) SCOM
6 9 (0.86%) Backup Exec
6 9 (0.86%) Netcool
7 7 (0.67%) Host Intrusion Detection System
7 7 (0.67%) MOM
7 7 (0.67%) Puppet
8 6 (0.57%) AirWatch
8 6 (0.57%) HP Quality Center
9 5 (0.48%) McAfee ePO
10 4 (0.38%) Cisco Prime
10 4 (0.38%) CSIRT
10 4 (0.38%) DameWare
10 4 (0.38%) OpenView
10 4 (0.38%) Opscode Chef
10 4 (0.38%) Stealthwatch
10 4 (0.38%) WSUS
Vendors
1 239 (22.72%) Microsoft
2 107 (10.17%) VMware
3 84 (7.98%) Citrix
4 81 (7.70%) Cisco
5 75 (7.13%) HP
6 73 (6.94%) ServiceNow
7 56 (5.32%) Remedy
8 52 (4.94%) Oracle
9 47 (4.47%) Splunk
10 36 (3.42%) NetApp
11 31 (2.95%) IBM
12 22 (2.09%) ArcSight
12 22 (2.09%) SAP
13 21 (2.00%) Symantec
14 20 (1.90%) Apple
14 20 (1.90%) CA
15 19 (1.81%) Dell
15 19 (1.81%) Google
16 17 (1.62%) BMC
17 15 (1.43%) Juniper