Incident Management Contracts in England

Incident Management
UK > England

The table below provides summary statistics for contract job vacancies advertised in England requiring Incident Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Incident Management over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 146 146 137
Rank change year-on-year 0 -9 +68
Contract jobs citing Incident Management 473 602 984
As % of all contract jobs advertised in England 1.94% 1.62% 1.95%
As % of the Processes & Methodologies category 2.13% 1.87% 2.16%
Number of daily rates quoted 276 320 638
10th Percentile £200 £200 £250
25th Percentile £350 £325 £350
Median daily rate (50th Percentile) £500 £500 £500
Median % change year-on-year - - +5.26%
75th Percentile £600 £600 £648
90th Percentile £650 £726 £716
UK median daily rate £500 £510 £500
% change year-on-year -1.96% +2.00% +5.26%
Number of hourly rates quoted 66 128 116
10th Percentile £14.92 - -
25th Percentile £14.99 £14.16 £13.41
Median hourly rate £16.30 £16.27 £19.81
Median % change year-on-year +0.22% -17.90% +27.81%
75th Percentile £24.66 £21.46 £23.35
90th Percentile £70.00 £37.00 £45.38
UK median hourly rate £16.30 £16.30 £19.81
% change year-on-year - -17.72% +27.81%

All Process and Methodology Skills
England

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 22,202 32,193 45,529
As % of all contract IT jobs advertised in England 91.16% 86.56% 90.24%
Number of daily rates quoted 14,534 21,105 31,969
10th Percentile £310 £300 £325
25th Percentile £413 £413 £445
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +2.33%
75th Percentile £638 £650 £675
90th Percentile £750 £750 £765
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +4.76%
Number of hourly rates quoted 921 2,246 1,592
10th Percentile £14.42 £12.92 £10.87
25th Percentile £18.20 £16.01 £16.25
Median hourly rate £29.07 £36.00 £37.50
Median % change year-on-year -19.25% -4.00% +53.06%
75th Percentile £63.75 £60.00 £65.00
90th Percentile £75.00 £72.50 £75.00
UK median hourly rate £29.00 £35.65 £37.30
% change year-on-year -18.65% -4.42% +49.20%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Incident Management in England.

Daily rate trend for Incident Management in England

Incident Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Incident Management in England over the 6 months to 1 May 2025.

Daily rate histogram for Incident Management in England

Incident Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Incident Management in England.

Hourly rate trend for Incident Management in England

Incident Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Incident Management in England over the 6 months to 1 May 2025.

Hourly rate histogram for Incident Management in England

Incident Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +16 171 £488 -2.50% 193
North of England +19 82 £422 -22.07% 89
East of England +15 82 £550 +82.57% 28
South East +8 59 £450 -8.16% 111
South West +13 44 £525 +0.96% 35
Yorkshire +8 40 £450 -22.68% 36
North West +13 38 £418 -20.38% 43
Midlands -26 20 £588 +34.29% 36
West Midlands -34 18 £588 +34.29% 21
North East - 9 £375 - 12
East Midlands - 2 £425 - 15
Incident Management
UK

Incident Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (3.81%) SharePoint
2 16 (3.38%) Confluence
3 10 (2.11%) IIS
3 10 (2.11%) Microsoft Exchange
4 4 (0.85%) WebSphere
5 3 (0.63%) SharePoint 2010
6 2 (0.42%) CICS
6 2 (0.42%) CMS
6 2 (0.42%) JBoss
6 2 (0.42%) WebSphere Application Server
7 1 (0.21%) Apache Airflow
7 1 (0.21%) OpenStack
Applications
1 64 (13.53%) Microsoft Excel
2 54 (11.42%) Microsoft PowerPoint
3 34 (7.19%) Microsoft Office
4 3 (0.63%) InfoPath
Business Applications
1 8 (1.69%) Kondor
2 6 (1.27%) Remedy ITSM
3 3 (0.63%) SAP HCM
3 3 (0.63%) SAP Payroll
4 2 (0.42%) Workday HCM
5 1 (0.21%) Dynamics CRM
5 1 (0.21%) Oracle Applications
5 1 (0.21%) Oracle EBS
5 1 (0.21%) Salesforce CRM
5 1 (0.21%) SAP BPC
5 1 (0.21%) SAP S/4HANA
Cloud Services
1 79 (16.70%) Microsoft 365
2 69 (14.59%) Azure
3 56 (11.84%) AWS
4 29 (6.13%) Entra ID
5 13 (2.75%) IaaS
6 10 (2.11%) Azure Monitor
7 9 (1.90%) Azure DevOps
7 9 (1.90%) GCP
7 9 (1.90%) GitHub
7 9 (1.90%) Power Platform
7 9 (1.90%) SaaS
8 8 (1.69%) GitHub Actions
9 7 (1.48%) Amazon CloudWatch
10 6 (1.27%) AWS CloudFormation
10 6 (1.27%) OpenShift
11 5 (1.06%) OneDrive
11 5 (1.06%) Power Automate
11 5 (1.06%) Serverless
12 4 (0.85%) Azure AKS
12 4 (0.85%) PowerApps
Communications & Networking
1 35 (7.40%) Firewall
2 34 (7.19%) Wi-Fi
3 22 (4.65%) DHCP
4 21 (4.44%) DNS
5 17 (3.59%) TCP/IP
6 16 (3.38%) WAN
7 14 (2.96%) HTTP
7 14 (2.96%) LAN
7 14 (2.96%) VPN
8 9 (1.90%) Network Security
9 7 (1.48%) SAN
9 7 (1.48%) Wireless
10 5 (1.06%) BGP
10 5 (1.06%) Cisco Nexus
11 4 (0.85%) Cisco ASA
11 4 (0.85%) Internet
11 4 (0.85%) NAS
12 3 (0.63%) 4G
12 3 (0.63%) Cisco IOS
12 3 (0.63%) Wireshark
Database & Business Intelligence
1 10 (2.11%) SQL Server
2 9 (1.90%) SAP HANA
3 8 (1.69%) PostgreSQL
4 6 (1.27%) DB2
5 5 (1.06%) MongoDB
5 5 (1.06%) Power BI
6 4 (0.85%) Amazon Athena
6 4 (0.85%) Amazon RDS
7 3 (0.63%) Elasticsearch
7 3 (0.63%) NoSQL
8 2 (0.42%) Azure SQL Database
8 2 (0.42%) Data Warehouse
8 2 (0.42%) DTS
8 2 (0.42%) DynamoDB
8 2 (0.42%) IMS/DB
8 2 (0.42%) MySQL
8 2 (0.42%) Tableau
9 1 (0.21%) Amazon Redshift
9 1 (0.21%) MariaDB
9 1 (0.21%) Oracle Reports
Development Applications
1 26 (5.50%) JIRA
2 15 (3.17%) ScriptRunner
3 7 (1.48%) Jenkins
4 6 (1.27%) Git
5 4 (0.85%) CircleCI
5 4 (0.85%) GitLab
6 2 (0.42%) Cypress.io
6 2 (0.42%) Octopus Deploy
6 2 (0.42%) TeamCity
7 1 (0.21%) Artifactory
7 1 (0.21%) Selenium
7 1 (0.21%) SonarQube
7 1 (0.21%) Vagrant
General
1 179 (37.84%) Social Skills
2 79 (16.70%) Analytical Skills
3 58 (12.26%) Finance
4 40 (8.46%) Public Sector
5 32 (6.77%) Banking
6 27 (5.71%) Inclusion and Diversity
7 20 (4.23%) Retail
8 16 (3.38%) Legal
9 10 (2.11%) German Language
9 10 (2.11%) Military
9 10 (2.11%) Telecoms
10 8 (1.69%) Organisational Skills
11 7 (1.48%) Investment Banking
12 6 (1.27%) Hungarian Language
12 6 (1.27%) Presentation Skills
13 5 (1.06%) Documentation Skills
13 5 (1.06%) Pharmaceutical
14 4 (0.85%) Financial Institution
14 4 (0.85%) Law
14 4 (0.85%) Manufacturing
Job Titles
1 110 (23.26%) Analyst
2 64 (13.53%) Service Analyst
3 56 (11.84%) Service Desk Analyst
4 27 (5.71%) Consultant
4 27 (5.71%) Support Engineer
5 26 (5.50%) Senior
6 22 (4.65%) Incident Manager
7 20 (4.23%) Service Manager
8 19 (4.02%) Architect
8 19 (4.02%) Technical Analyst
9 18 (3.81%) Technical Services Analyst
10 17 (3.59%) Applications Support
10 17 (3.59%) IT Manager
11 15 (3.17%) Applications Engineer
11 15 (3.17%) Infrastructure Engineer
11 15 (3.17%) Lead
11 15 (3.17%) Network Engineer
12 14 (2.96%) IT Support
12 14 (2.96%) Operations Analyst
13 13 (2.75%) Support Manager
Libraries, Frameworks & Software Standards
1 11 (2.33%) HTML
1 11 (2.33%) Web Services
2 9 (1.90%) Middleware
2 9 (1.90%) Node.js
3 8 (1.69%) XML
4 7 (1.48%) Ajax
4 7 (1.48%) LDAP
4 7 (1.48%) RESTful
4 7 (1.48%) SOAP
5 6 (1.27%) CSS
5 6 (1.27%) REST
6 5 (1.06%) .NET
7 4 (0.85%) Oracle Fusion
7 4 (0.85%) WebSphere MQ
8 3 (0.63%) AngularJS
8 3 (0.63%) ARM Templates
9 2 (0.42%) Bootstrap
9 2 (0.42%) GraphQL
9 2 (0.42%) pytest
9 2 (0.42%) React
Miscellaneous
1 37 (7.82%) Management Information System
2 21 (4.44%) CMDB
3 19 (4.02%) Security Operations Centre
4 16 (3.38%) Data Centre
4 16 (3.38%) Smartphone
5 14 (2.96%) iPhone
6 12 (2.54%) Self-Motivation
7 11 (2.33%) Onboarding
7 11 (2.33%) Security Posture
8 10 (2.11%) Operational Technology
9 9 (1.90%) SWIFT Messaging Network
10 8 (1.69%) Data Protection Act
11 6 (1.27%) Cloud Native
11 6 (1.27%) Cyber Threat
12 5 (1.06%) Distributed Systems
13 4 (0.85%) Distributed Computing
13 4 (0.85%) Driving Licence
13 4 (0.85%) Product Ownership
14 3 (0.63%) Analytical Mindset
14 3 (0.63%) Cyberattack
Operating Systems
1 74 (15.64%) Windows
2 39 (8.25%) Linux
3 23 (4.86%) Windows Server
4 18 (3.81%) Windows 10
5 17 (3.59%) Mac OS
6 14 (2.96%) Apple iOS
6 14 (2.96%) Unix
7 10 (2.11%) Red Hat Enterprise Linux
8 5 (1.06%) Android
9 4 (0.85%) Ubuntu
9 4 (0.85%) Windows Server 2016
10 3 (0.63%) Mac OS X
10 3 (0.63%) Oracle Linux
10 3 (0.63%) Solaris
10 3 (0.63%) VMS
11 2 (0.42%) AIX
11 2 (0.42%) OpenVMS
11 2 (0.42%) Windows 7
11 2 (0.42%) Windows Server 2012
12 1 (0.21%) Windows Server 2019
Processes & Methodologies
1 161 (34.04%) ITIL
2 137 (28.96%) Problem-Solving
3 121 (25.58%) Customer Service
4 100 (21.14%) Service Delivery
5 83 (17.55%) Service Management
6 69 (14.59%) Change Management
6 69 (14.59%) ITSM
7 58 (12.26%) Problem Management
8 57 (12.05%) Agile
9 52 (10.99%) Mathematics
10 49 (10.36%) Root Cause Analysis
11 47 (9.94%) Continuous Improvement
12 43 (9.09%) Incident Response
13 37 (7.82%) Security Operations
14 35 (7.40%) DevOps
15 34 (7.19%) Cybersecurity
15 34 (7.19%) Migration
16 33 (6.98%) Stakeholder Management
17 32 (6.77%) Performance Tuning
18 28 (5.92%) SIEM
Programming Languages
1 38 (8.03%) SQL
2 37 (7.82%) Python
3 33 (6.98%) PowerShell
4 18 (3.81%) Bash
5 15 (3.17%) Groovy
6 14 (2.96%) Java
7 9 (1.90%) C#
8 8 (1.69%) JavaScript
9 7 (1.48%) Kusto Query Language
10 4 (0.85%) Bicep
11 3 (0.63%) COBOL
11 3 (0.63%) PL/SQL
11 3 (0.63%) Search Processing Language
11 3 (0.63%) TypeScript
12 2 (0.42%) C
12 2 (0.42%) Go
12 2 (0.42%) REXX
13 1 (0.21%) Data Analysis Expressions
13 1 (0.21%) JCL
13 1 (0.21%) Shell Script
Qualifications
1 123 (26.00%) Security Cleared
2 101 (21.35%) SC Cleared
3 42 (8.88%) Microsoft Certification
4 38 (8.03%) A+ Certification
5 30 (6.34%) Degree
5 30 (6.34%) DV Cleared
6 29 (6.13%) MCSA
7 13 (2.75%) Cisco Certification
8 10 (2.11%) CCNA
8 10 (2.11%) CCNP
8 10 (2.11%) CISSP
9 9 (1.90%) Computer Science Degree
10 6 (1.27%) CISM
10 6 (1.27%) ITIL Certification
11 4 (0.85%) BPSS Clearance
11 4 (0.85%) CISA
11 4 (0.85%) ITIL Foundation Certificate
11 4 (0.85%) Master's Degree
12 3 (0.63%) CESG Certified Professional
12 3 (0.63%) DBS Check
Quality Assurance & Compliance
1 24 (5.07%) SLA
2 14 (2.96%) ISO/IEC 27001
3 12 (2.54%) NIST
4 7 (1.48%) GDPR
4 7 (1.48%) GxP
4 7 (1.48%) JSP 440
5 6 (1.27%) RMADS
6 5 (1.06%) Data Quality
6 5 (1.06%) GRC
6 5 (1.06%) QA
7 4 (0.85%) NCSC
7 4 (0.85%) NIST 800
8 3 (0.63%) Cyber Essentials
8 3 (0.63%) PCI DSS
9 2 (0.42%) Actionable Recommendations
10 1 (0.21%) EU AI Act
10 1 (0.21%) HIPAA
10 1 (0.21%) ISO/IEC 27005
10 1 (0.21%) SOC 2
System Software
1 87 (18.39%) Active Directory
2 16 (3.38%) Docker
3 13 (2.75%) VMware Infrastructure
4 8 (1.69%) Hyper-V
5 5 (1.06%) Virtual Machines
6 3 (0.63%) Firmware
6 3 (0.63%) VMware ESXi
7 2 (0.42%) Virtual Desktop
7 2 (0.42%) VMware NSX
8 1 (0.21%) BitLocker
8 1 (0.21%) Ceph
8 1 (0.21%) FreeRADIUS
8 1 (0.21%) iptables
8 1 (0.21%) Veritas Cluster Server
Systems Management
1 28 (5.92%) Terraform
2 20 (4.23%) Kubernetes
3 18 (3.81%) Ansible
4 16 (3.38%) Jamf Pro
5 11 (2.33%) SCCM
6 10 (2.11%) Grafana
6 10 (2.11%) Microsoft Intune
7 9 (1.90%) Prometheus
8 8 (1.69%) Puppet
9 6 (1.27%) Nagios
10 4 (0.85%) OPNET
10 4 (0.85%) ZABBIX
11 3 (0.63%) CSIRT
11 3 (0.63%) FortiGate
11 3 (0.63%) SCOrch
11 3 (0.63%) TeamSite
12 2 (0.42%) CASB
12 2 (0.42%) Opsgenie
13 1 (0.21%) Proxmox
13 1 (0.21%) Single Sign-On
Vendors
1 149 (31.50%) Microsoft
2 130 (27.48%) ServiceNow
3 32 (6.77%) Citrix
4 19 (4.02%) VMware
5 17 (3.59%) Atlassian
5 17 (3.59%) Red Hat
5 17 (3.59%) Splunk
6 16 (3.38%) Remedy
7 15 (3.17%) Apple
7 15 (3.17%) SAP
8 14 (2.96%) Cisco
9 12 (2.54%) Oracle
10 11 (2.33%) Salesforce
11 9 (1.90%) SolarWinds
11 9 (1.90%) Sybase
12 8 (1.69%) Bloomberg
12 8 (1.69%) Refinitiv
13 7 (1.48%) IBM
14 6 (1.27%) BMC
14 6 (1.27%) CheckPoint