Period
to 16 July 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 16 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK > England
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 245 244 187
Rank change year-on-year -1 -57 0
Contract jobs citing Incident Management 1,077 911 1,393
As % of all contract IT jobs advertised in England 1.14% 1.04% 1.37%
As % of the Processes & Methodologies category 1.33% 1.23% 1.62%
Number of daily rates quoted 595 516 831
England median daily rate £400 £375 £340
Median daily rate % change year-on-year +6.67% +10.29% -2.86%
10th Percentile £160 £165 £170
90th Percentile £588 £575 £538
UK median daily rate £375 £363 £340
% change year-on-year +3.45% +6.62% -2.86%
Number of hourly rates quoted 109 46 146
England median hourly rate £16.50 £16.00 £16.50
Median hourly rate % change year-on-year +3.13% -3.03% +3.13%
10th Percentile £12.63 £10.85 £11.25
90th Percentile £28.00 £31.38 £27.00
UK median hourly rate £16.25 £16.00 £16.50
% change year-on-year +1.56% -3.03% +4.02%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,268 74,362 85,742
As % of all contract IT jobs advertised in England 85.90% 85.06% 84.35%
Number of daily rates quoted 53,990 48,946 57,151
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +4.94%
10th Percentile £300 £280 £266
90th Percentile £638 £625 £613
UK median daily rate £450 £445 £425
% change year-on-year +1.12% +4.71% +6.25%
Number of hourly rates quoted 2,241 1,938 2,072
England median hourly rate £22.00 £25.00 £24.00
Median hourly rate % change year-on-year -12.00% +4.17% +12.02%
10th Percentile £11.25 £11.39 £11.72
90th Percentile £50.50 £51.50 £48.75
UK median hourly rate £21.50 £25.00 £25.00
% change year-on-year -14.00% - +16.28%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in England.

Contractor daily rate trend for Incident Management in England

Incident Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Incident Management in England over the 6 months to 16 July 2018.

Contractor daily rate histogram for Incident Management in England

Incident Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in England.

Contractor hourly rate trend for Incident Management in England

Incident Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Incident Management in England over the 6 months to 16 July 2018.

Contractor hourly rate histogram for Incident Management in England

Incident Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the England region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +17 404 £425 - 45
South East -31 247 £414 +18.21% 37
North of England +16 164 £285 -27.62% 48
Midlands -1 107 £395 +5.33% 32
East of England +39 97 £265 -18.34% 28
North West -5 75 £316 -8.00% 22
East Midlands +13 51 £406 +8.33% 15
South West -11 51 £410 +57.69% 20
West Midlands -17 51 £339 -3.21% 17
North East +24 46 £260 -22.96% 5
Yorkshire -9 43 £375 -12.69% 21
Incident Management
UK

For the 6 months to 16 July 2018, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Incident Management.

1 431 (40.02%) ITIL
2 317 (29.43%) Windows
3 252 (23.40%) Microsoft
4 227 (21.08%) Service Management
5 217 (20.15%) Change Management
6 207 (19.22%) Finance
6 207 (19.22%) Problem Management
7 193 (17.92%) Security Cleared
8 185 (17.18%) Active Directory
9 148 (13.74%) Service Delivery
10 138 (12.81%) Cisco
10 138 (12.81%) SC Cleared
11 133 (12.35%) SLA
12 131 (12.16%) Problem-Solving
13 126 (11.70%) Linux
14 121 (11.23%) Management Information System
15 119 (11.05%) Analytical Skills
16 112 (10.40%) Firewall
16 112 (10.40%) VMware
16 112 (10.40%) Microsoft Office
17 110 (10.21%) Agile Software Development
18 103 (9.56%) Citrix
19 100 (9.29%) Degree
20 93 (8.64%) ITSM
21 88 (8.17%) SQL
22 87 (8.08%) Configuration Management
22 87 (8.08%) VMware Infrastructure
23 85 (7.89%) WAN
23 85 (7.89%) Banking
24 81 (7.52%) ServiceNow

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (4.74%) MS Exchange
2 36 (3.34%) SharePoint
3 17 (1.58%) Skype for Business
4 16 (1.49%) IIS
5 14 (1.30%) Confluence
6 12 (1.11%) SAS
7 11 (1.02%) Apache
7 11 (1.02%) CMS
8 8 (0.74%) SharePoint Server
9 7 (0.65%) Blackberry Enterprise Server
9 7 (0.65%) IBM Notes
10 6 (0.56%) Apache Spark
10 6 (0.56%) Oracle Workflow
10 6 (0.56%) Tomcat
11 5 (0.46%) Exchange Server 2013
12 4 (0.37%) Apache Solr
12 4 (0.37%) Exchange Server 2010
12 4 (0.37%) Oracle SOA Suite
13 3 (0.28%) Elasticsearch
14 2 (0.19%) Mule ESB
Applications
1 112 (10.40%) Microsoft Office
2 29 (2.69%) Microsoft Excel
3 6 (0.56%) HipChat
4 5 (0.46%) MS Visio
5 4 (0.37%) Microsoft PowerPoint
6 3 (0.28%) Adobe Creative Suite
7 2 (0.19%) Acrobat
7 2 (0.19%) Spreadsheet
8 1 (0.093%) InfoPath
8 1 (0.093%) Microsoft Project
Business Applications
1 15 (1.39%) Remedy ITSM
2 7 (0.65%) Sonata
3 5 (0.46%) Eloqua
3 5 (0.46%) Oracle BPM
3 5 (0.46%) Oracle EBS
4 4 (0.37%) Infor M3
5 3 (0.28%) BusinessWorks
5 3 (0.28%) Dynamics AX
5 3 (0.28%) Oracle CRM
5 3 (0.28%) Oracle EBS R12
6 2 (0.19%) TIBCO iProcess
7 1 (0.093%) Dynamics CRM
7 1 (0.093%) Elite 3E
7 1 (0.093%) Oracle Applications
7 1 (0.093%) Oracle ERP
7 1 (0.093%) R3 Corda
7 1 (0.093%) Salesforce.com CRM
7 1 (0.093%) SAP CRM
7 1 (0.093%) SAP GTS
7 1 (0.093%) Temenos T24
Cloud Services
1 69 (6.41%) Office 365
2 27 (2.51%) Microsoft Azure
3 20 (1.86%) Amazon AWS
4 19 (1.76%) SaaS
5 14 (1.30%) IaaS
6 12 (1.11%) Akamai
7 11 (1.02%) PaaS
8 6 (0.56%) Slack
9 4 (0.37%) G Suite
9 4 (0.37%) Salesforce Sales Cloud
10 3 (0.28%) Cloud Computing
10 3 (0.28%) Google Cloud Platform
10 3 (0.28%) IBM Cloud
11 2 (0.19%) Azure Active Directory
11 2 (0.19%) Virtual Private Cloud
12 1 (0.093%) Google Analytics
12 1 (0.093%) OpenShift
12 1 (0.093%) Sauce Labs
12 1 (0.093%) SuccessFactors
Communications & Networking
1 112 (10.40%) Firewall
2 85 (7.89%) WAN
3 75 (6.96%) LAN
4 61 (5.66%) TCP/IP
5 59 (5.48%) DNS
6 51 (4.74%) Network Security
7 50 (4.64%) DHCP
8 38 (3.53%) VoIP
9 35 (3.25%) Wireless
10 28 (2.60%) Internet
11 27 (2.51%) BGP
12 26 (2.41%) VPN
13 23 (2.14%) SAN
14 19 (1.76%) Cisco Nexus
14 19 (1.76%) EIGRP
14 19 (1.76%) OSPF
15 18 (1.67%) Skype
16 17 (1.58%) NX-OS
17 16 (1.49%) Wireshark
18 15 (1.39%) Intranet
Database & Business Intelligence
1 43 (3.99%) SQL Server
2 32 (2.97%) Big Data
3 24 (2.23%) Hadoop
4 20 (1.86%) Data Warehouse
5 18 (1.67%) Relational Database
6 17 (1.58%) MySQL
7 16 (1.49%) PostgreSQL
8 14 (1.30%) DB2
8 14 (1.30%) NoSQL
9 13 (1.21%) OLAP
10 11 (1.02%) Apache Hive
10 11 (1.02%) Data Lake
11 10 (0.93%) Oracle OLAP
12 9 (0.84%) DataStage
12 9 (0.84%) Informix
12 9 (0.84%) Oracle Database
12 9 (0.84%) QualityStage
13 7 (0.65%) Oracle Database 10g
14 6 (0.56%) Oracle Database 12c
14 6 (0.56%) Power BI
Development Applications
1 61 (5.66%) JIRA
2 14 (1.30%) Git (software)
3 8 (0.74%) Jenkins
4 5 (0.46%) Visual Studio
4 5 (0.46%) Visual Studio Team System
5 4 (0.37%) Cucumber
5 4 (0.37%) Metasploit
5 4 (0.37%) MSI
6 3 (0.28%) Bitbucket
7 2 (0.19%) Selenium
7 2 (0.19%) Subversion
7 2 (0.19%) VSS/SourceSafe
8 1 (0.093%) CA Gen
8 1 (0.093%) Introscope
8 1 (0.093%) JUnit
8 1 (0.093%) Team Foundation Server
8 1 (0.093%) Toad
General
1 207 (19.22%) Finance
2 85 (7.89%) Banking
3 61 (5.66%) Telecoms
4 56 (5.20%) Retail
5 18 (1.67%) Legal
6 14 (1.30%) Manufacturing
7 12 (1.11%) Investment Banking
7 12 (1.11%) Marketing
8 10 (0.93%) Advertising
8 10 (0.93%) Financial Institution
9 9 (0.84%) Military
10 8 (0.74%) Front Office
10 8 (0.74%) Publishing
11 6 (0.56%) Back Office
11 6 (0.56%) Retail Banking
12 5 (0.46%) German Language
12 5 (0.46%) Pharmaceutical
13 4 (0.37%) Billing
13 4 (0.37%) Italian Language
13 4 (0.37%) Law
Job Titles
1 313 (29.06%) Analyst
2 121 (11.23%) Service Analyst
3 95 (8.82%) Service Desk Analyst
4 68 (6.31%) Service Manager
5 66 (6.13%) Support Analyst
6 61 (5.66%) Incident Manager
7 60 (5.57%) Consultant
8 56 (5.20%) Support Engineer
9 55 (5.11%) Network Engineer
10 43 (3.99%) 2nd Line Support
10 43 (3.99%) Security Analyst
11 38 (3.53%) Administrator
12 36 (3.34%) Developer
13 34 (3.16%) Security Manager
14 32 (2.97%) Desktop Support
15 31 (2.88%) IT Analyst
16 28 (2.60%) Architect
16 28 (2.60%) Delivery Manager
17 26 (2.41%) Services Delivery Manager
18 21 (1.95%) Incident Analyst
Libraries, Frameworks & Software Standards
1 21 (1.95%) Web Services
2 17 (1.58%) REST
2 17 (1.58%) XML
3 15 (1.39%) Middleware
4 10 (0.93%) .NET
4 10 (0.93%) Rendezvous
5 9 (0.84%) JSON
5 9 (0.84%) XML Schema
6 8 (0.74%) HTML
7 7 (0.65%) AngularJS
7 7 (0.65%) CSS
8 6 (0.56%) FIX Protocol
9 5 (0.46%) Anaconda
9 5 (0.46%) EDI
9 5 (0.46%) SAML
9 5 (0.46%) SOAP
10 4 (0.37%) CSS3
10 4 (0.37%) Oracle Fusion
10 4 (0.37%) Web Services Management
10 4 (0.37%) YAML
Miscellaneous
1 121 (11.23%) Management Information System
2 119 (11.05%) Analytical Skills
3 62 (5.76%) Data Centre
4 50 (4.64%) Computer Science
5 45 (4.18%) Self-Motivation
6 37 (3.44%) CMDB
7 32 (2.97%) PKI
8 27 (2.51%) Smartphone
9 20 (1.86%) Virtual Team
10 19 (1.76%) Video Conferencing
11 16 (1.49%) NHS
12 14 (1.30%) Clustering
12 14 (1.30%) iPhone
13 13 (1.21%) User Experience
14 12 (1.11%) Blackberry
14 12 (1.11%) Driving Licence
15 11 (1.02%) Cyberthreat
15 11 (1.02%) Data Protection Act
16 10 (0.93%) Foreign Exchange (FX)
17 8 (0.74%) iPad
Operating Systems
1 317 (29.43%) Windows
2 126 (11.70%) Linux
3 80 (7.43%) Windows Server
4 69 (6.41%) Unix
5 61 (5.66%) Windows 7
6 57 (5.29%) Windows Server 2008
7 56 (5.20%) Android
8 49 (4.55%) Apple iOS
9 47 (4.36%) Windows Server 2012
10 41 (3.81%) Windows 10
11 34 (3.16%) Mac OS X
12 31 (2.88%) Windows Server 2003
13 26 (2.41%) Red Hat Enterprise Linux
14 20 (1.86%) Solaris
15 16 (1.49%) Windows Phone
15 16 (1.49%) Windows Phone 8
16 10 (0.93%) Windows 8
17 8 (0.74%) AIX
18 5 (0.46%) Mac OS
19 4 (0.37%) Windows 2000
Processes & Methodologies
1 431 (40.02%) ITIL
2 227 (21.08%) Service Management
3 217 (20.15%) Change Management
4 207 (19.22%) Problem Management
5 148 (13.74%) Service Delivery
6 131 (12.16%) Problem-Solving
7 110 (10.21%) Agile Software Development
8 93 (8.64%) ITSM
9 87 (8.08%) Configuration Management
10 77 (7.15%) Information Security
10 77 (7.15%) Stakeholder Management
11 67 (6.22%) ITIL V3
12 65 (6.04%) Root Cause Analysis
13 62 (5.76%) Risk Management
14 61 (5.66%) Capacity Management
14 61 (5.66%) Cybersecurity
15 55 (5.11%) Project Management
16 52 (4.83%) Release Management
16 52 (4.83%) SIEM
17 50 (4.64%) Disaster Recovery
Programming Languages
1 88 (8.17%) SQL
2 53 (4.92%) Python
3 39 (3.62%) PowerShell
4 32 (2.97%) Java
5 26 (2.41%) Bash Shell
5 26 (2.41%) Perl
6 18 (1.67%) C
7 14 (1.30%) Ruby
8 13 (1.21%) JavaScript
9 8 (0.74%) C#
9 8 (0.74%) C++
10 7 (0.65%) PHP
11 5 (0.46%) Shell Script
12 3 (0.28%) PL/SQL
12 3 (0.28%) VB.NET
13 2 (0.19%) Korn
13 2 (0.19%) Scala
13 2 (0.19%) VBA
14 1 (0.093%) R
14 1 (0.093%) T-SQL
Qualifications
1 193 (17.92%) Security Cleared
2 138 (12.81%) SC Cleared
3 100 (9.29%) Degree
4 71 (6.59%) Cisco Certification
5 56 (5.20%) CISSP
6 51 (4.74%) Microsoft Certification
7 49 (4.55%) ITIL Certification
8 45 (4.18%) CCNP
9 37 (3.44%) DV Cleared
10 36 (3.34%) CCNA
11 35 (3.25%) MCP
12 31 (2.88%) CISM
13 22 (2.04%) MCSE
14 20 (1.86%) BPSS Clearance
15 17 (1.58%) CISA
16 16 (1.49%) MCSA
17 15 (1.39%) ITIL Foundation Certificate
18 14 (1.30%) Citrix Certification
18 14 (1.30%) Computer Science Degree
19 13 (1.21%) RHCE
Quality Assurance & Compliance
1 133 (12.35%) SLA
2 40 (3.71%) GDPR
3 35 (3.25%) ISO/IEC 27001
4 30 (2.79%) PCI DSS
5 23 (2.14%) Data Quality
6 21 (1.95%) QA
7 12 (1.11%) COBIT
8 11 (1.02%) Disclosure Scotland
9 7 (0.65%) Sarbanes-Oxley
10 6 (0.56%) HMG Security Policy Framework
10 6 (0.56%) ISO 22301
11 5 (0.46%) Cyber Essentials
11 5 (0.46%) PMO
12 3 (0.28%) JSP 440
12 3 (0.28%) PSD2
13 2 (0.19%) EMIR
13 2 (0.19%) GCP
13 2 (0.19%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 2 (0.19%) MiFID
14 1 (0.093%) Dodd-Frank
System Software
1 185 (17.18%) Active Directory
2 87 (8.08%) VMware Infrastructure
3 25 (2.32%) XenApp
4 19 (1.76%) Hyper-V
5 18 (1.67%) XenDesktop
6 17 (1.58%) Virtual Desktop
7 14 (1.30%) VMware ESXi
7 14 (1.30%) vSphere
8 10 (0.93%) Microsoft App-V
9 9 (0.84%) ProxySG
10 7 (0.65%) NFS
10 7 (0.65%) Veritas Cluster Server
10 7 (0.65%) Virtual Machines
11 5 (0.46%) Terminal Services
12 4 (0.37%) BitLocker
12 4 (0.37%) ISA Server
12 4 (0.37%) Oracle RAC
12 4 (0.37%) XenServer
13 3 (0.28%) Forefront TMG
13 3 (0.28%) Virtual Servers
Systems Management
1 76 (7.06%) SCCM
2 24 (2.23%) AirWatch
3 22 (2.04%) XenMobile
4 17 (1.58%) SCOM
5 16 (1.49%) Cisco Prime
5 16 (1.49%) SAP Afaria
6 15 (1.39%) Nessus
6 15 (1.39%) Systems Management Server (SMS)
7 14 (1.30%) McAfee ePO
7 14 (1.30%) Nmap
7 14 (1.30%) WSUS
8 10 (0.93%) Opsview
9 9 (0.84%) SCOrch
10 8 (0.74%) CSIRT
11 7 (0.65%) Control-M
12 6 (0.56%) Ansible
12 6 (0.56%) CA Spectrum
12 6 (0.56%) Computer Emergency Response Teams
12 6 (0.56%) Microsoft Clustering
12 6 (0.56%) Single Sign-On
Vendors
1 252 (23.40%) Microsoft
2 138 (12.81%) Cisco
3 112 (10.40%) VMware
4 103 (9.56%) Citrix
5 81 (7.52%) ServiceNow
6 76 (7.06%) Oracle
7 56 (5.20%) HP
8 52 (4.83%) Remedy
9 44 (4.09%) Splunk
10 43 (3.99%) McAfee
10 43 (3.99%) SAP
11 37 (3.44%) Apple
11 37 (3.44%) Google
12 35 (3.25%) NetApp
13 33 (3.06%) Red Hat
14 25 (2.32%) Juniper
15 22 (2.04%) Ivanti
16 21 (1.95%) F5
17 20 (1.86%) CheckPoint
17 20 (1.86%) IBM