Period
to 19 October 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 19 October 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK > England
6 months to
19 Oct 2017
Same period 2016 Same period 2015
Rank 231 203 197
Rank change year-on-year -28 -6 +3
Contract jobs citing Incident Management 1028 1309 1352
As % of all contract IT jobs advertised in England 1.12% 1.33% 1.30%
As % of the Processes & Methodologies category 1.33% 1.58% 1.59%
Number of daily rates quoted 621 770 656
England median daily rate £380 £325 £375
Median daily rate % change year-on-year +16.92% -13.33% +15.38%
10th Percentile £145 £159 £163
90th Percentile £588 £550 £538
UK median daily rate £370 £325 £370
% change year-on-year +13.85% -12.16% +13.85%
Number of hourly rates quoted 64 134 175
England median hourly rate £15.75 £16.50 £16.50
Median hourly rate % change year-on-year -4.55% - -
10th Percentile £10.17 £11.25 £11.50
90th Percentile £29.75 £28.00 £40.19
UK median hourly rate £14.00 £16.50 £16.50
% change year-on-year -15.15% - -

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 77390 82828 85071
As % of all contract IT jobs advertised in England 84.68% 84.07% 81.64%
Number of daily rates quoted 51866 55257 56146
England median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £288 £263 £263
90th Percentile £633 £606 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 1783 2118 2467
England median hourly rate £25.00 £24.00 £22.00
Median hourly rate % change year-on-year +4.17% +9.09% +12.82%
10th Percentile £11.60 £11.54 £11.50
90th Percentile £50.00 £48.75 £47.71
UK median hourly rate £25.00 £23.72 £22.00
% change year-on-year +5.42% +7.80% +12.82%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in England.

Contractor daily rate trend for Incident Management in England

Incident Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Incident Management in England over the 6 months to 19 October 2017.

Contractor daily rate histogram for Incident Management in England

Incident Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in England.

Contractor hourly rate trend for Incident Management in England

Incident Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Incident Management in England over the 6 months to 19 October 2017.

Contractor hourly rate histogram for Incident Management in England

Incident Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the England region over the 6 months to 19 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -22 353 £450 +5.88% 46
South East +13 264 £360 +30.91% 16
North of England -43 139 £416 +46.05% 23
Midlands +32 136 £310 -17.33% 11
West Midlands +27 76 £300 -24.05% 8
East of England -51 75 £373 +14.62% 11
North West +6 66 £325 -13.33% 8
South West +11 64 £330 +10.00% 3
East Midlands +8 58 £350 -2.10% 3
Yorkshire +22 51 £500 +16.35% 8
North East -36 22 £338 +22.73% 7
Incident Management
UK

For the 6 months to 19 October 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Incident Management.

1 405 (39.40%) ITIL
2 287 (27.92%) Windows
3 217 (21.11%) Microsoft
4 212 (20.62%) Problem Management
5 197 (19.16%) Service Management
6 191 (18.58%) Finance
7 179 (17.41%) Change Management
8 175 (17.02%) Active Directory
9 154 (14.98%) Security Cleared
10 146 (14.20%) SQL
11 120 (11.67%) Analytical Skills
12 115 (11.19%) Management Information System
13 108 (10.51%) Information Security
14 105 (10.21%) Service Delivery
14 105 (10.21%) SLA
15 102 (9.92%) Microsoft Office
16 100 (9.73%) Project Management
16 100 (9.73%) SC Cleared
17 99 (9.63%) ITSM
18 94 (9.14%) Linux
19 87 (8.46%) Windows Server
20 85 (8.27%) VMware
21 82 (7.98%) Agile Software Development
22 80 (7.78%) ITIL V3
23 78 (7.59%) Banking
24 77 (7.49%) Degree
25 75 (7.30%) Windows 7
26 74 (7.20%) Root Cause Analysis
27 73 (7.10%) Office 365
27 73 (7.10%) Citrix

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (4.96%) SharePoint
2 42 (4.09%) MS Exchange
3 26 (2.53%) Exchange Server 2010
4 15 (1.46%) Skype for Business
5 14 (1.36%) Blackberry Enterprise Server
5 14 (1.36%) CMS
5 14 (1.36%) Exchange Server 2013
5 14 (1.36%) Tomcat
6 12 (1.17%) IIS
7 10 (0.97%) Confluence
8 9 (0.88%) Apache
8 9 (0.88%) SAS
9 8 (0.78%) IBM Notes
10 5 (0.49%) Drupal
10 5 (0.49%) Exchange Server 2003
10 5 (0.49%) JBoss
11 4 (0.39%) WebSphere
12 3 (0.29%) Exchange Server 2007
12 3 (0.29%) SharePoint 2010
12 3 (0.29%) SharePoint Server
Applications
1 102 (9.92%) Microsoft Office
2 56 (5.45%) Microsoft Excel
3 36 (3.50%) Microsoft PowerPoint
4 10 (0.97%) MS Visio
5 7 (0.68%) Microsoft Project
6 3 (0.29%) Spreadsheet
7 2 (0.19%) Acrobat
7 2 (0.19%) FileZilla
8 1 (0.097%) InfoPath
Business Applications
1 25 (2.43%) Remedy ITSM
2 11 (1.07%) ION MarketView
3 4 (0.39%) Payment Gateway
4 3 (0.29%) Bloomberg TOMS
4 3 (0.29%) Dynamics CRM
4 3 (0.29%) RMDS
4 3 (0.29%) thinkFolio
5 2 (0.19%) SAP Oil and Gas
6 1 (0.097%) Front Arena
6 1 (0.097%) Oracle Applications
6 1 (0.097%) Oracle EBS
6 1 (0.097%) Oracle EBS R12
6 1 (0.097%) Oracle Retail
6 1 (0.097%) Pega PRPC
6 1 (0.097%) SAP FI
6 1 (0.097%) SAP GRC
6 1 (0.097%) SAP SD
6 1 (0.097%) Summit
6 1 (0.097%) SystmOne
Cloud Services
1 73 (7.10%) Office 365
2 40 (3.89%) Microsoft Azure
3 37 (3.60%) Amazon AWS
4 10 (0.97%) Google Drive
5 8 (0.78%) SaaS
6 7 (0.68%) G Suite
7 6 (0.58%) IaaS
7 6 (0.58%) PaaS
8 3 (0.29%) Cloud Computing
8 3 (0.29%) Mimecast
9 2 (0.19%) Amazon EC2
9 2 (0.19%) npm
9 2 (0.19%) Virtual Private Cloud
10 1 (0.097%) Azure Active Directory
10 1 (0.097%) GitHub
10 1 (0.097%) Google Analytics
10 1 (0.097%) HP Helion
10 1 (0.097%) OpenShift
Communications & Networking
1 66 (6.42%) Firewall
2 61 (5.93%) DNS
3 60 (5.84%) TCP/IP
4 39 (3.79%) DHCP
4 39 (3.79%) Internet
5 36 (3.50%) SAN
6 34 (3.31%) WAN
7 33 (3.21%) LAN
7 33 (3.21%) Remote Desktop
8 31 (3.02%) Network Security
9 24 (2.33%) LDAP
10 19 (1.85%) IP Telephony
10 19 (1.85%) VPN
11 17 (1.65%) Intrusion Detection
12 15 (1.46%) Skype
12 15 (1.46%) VoIP
12 15 (1.46%) Wireless
13 12 (1.17%) SNMP
14 11 (1.07%) MPLS
14 11 (1.07%) NAS
Database & Business Intelligence
1 47 (4.57%) SQL Server
2 18 (1.75%) Data Warehouse
2 18 (1.75%) SQL Server 2008
3 15 (1.46%) MySQL
4 14 (1.36%) SQL Server 2012
5 10 (0.97%) Oracle Database
5 10 (0.97%) Relational Database
6 9 (0.88%) PostgreSQL
6 9 (0.88%) SAP HANA
6 9 (0.88%) SQL Server 2014
6 9 (0.88%) SQL Server Integration Services
7 8 (0.78%) DB2
7 8 (0.78%) RDBMS
7 8 (0.78%) SQL Server 2005
7 8 (0.78%) TimesTen
8 7 (0.68%) Geospatial Data
8 7 (0.68%) NoSQL
9 6 (0.58%) SQL Server Analysis Services
9 6 (0.58%) SQL Server Reporting Services
10 5 (0.49%) Hadoop
Development Applications
1 61 (5.93%) JIRA
2 16 (1.56%) Git (software)
3 6 (0.58%) Metasploit
3 6 (0.58%) Subversion
4 5 (0.49%) IDA Disassembler
4 5 (0.49%) Jenkins
4 5 (0.49%) OllyDbg
5 4 (0.39%) Maven
5 4 (0.39%) Team Foundation Server
5 4 (0.39%) TeamCity
6 3 (0.29%) Ant
6 3 (0.29%) Artifactory
6 3 (0.29%) MSBuild
7 2 (0.19%) Bower
7 2 (0.19%) Chocolatey
7 2 (0.19%) Octopus Deploy
7 2 (0.19%) SonarQube
7 2 (0.19%) TestRail
7 2 (0.19%) Travis CI
7 2 (0.19%) Zephyr
General
1 191 (18.58%) Finance
2 78 (7.59%) Banking
3 37 (3.60%) Telecoms
4 29 (2.82%) Retail
5 16 (1.56%) Financial Institution
6 14 (1.36%) Front Office
7 11 (1.07%) Investment Banking
7 11 (1.07%) Legal
8 10 (0.97%) Manufacturing
8 10 (0.97%) Publishing
9 9 (0.88%) Back Office
10 8 (0.78%) Advertising
10 8 (0.78%) Marketing
11 6 (0.58%) Billing
12 5 (0.49%) Games
12 5 (0.49%) Law
12 5 (0.49%) Military
13 4 (0.39%) Electronics
14 3 (0.29%) Aerospace
14 3 (0.29%) Spanish Language
Job Titles
1 309 (30.06%) Analyst
2 82 (7.98%) Support Analyst
3 76 (7.39%) Service Manager
4 71 (6.91%) Incident Manager
5 69 (6.71%) Service Analyst
6 58 (5.64%) Service Desk Analyst
7 52 (5.06%) Consultant
8 50 (4.86%) Security Analyst
9 49 (4.77%) Support Engineer
10 46 (4.47%) 2nd Line Support
10 46 (4.47%) Administrator
10 46 (4.47%) Applications Support
10 46 (4.47%) Developer
11 42 (4.09%) Business Analyst
12 34 (3.31%) IT Analyst
13 33 (3.21%) Services Delivery Manager
14 32 (3.11%) Delivery Manager
15 31 (3.02%) Desktop Support
16 30 (2.92%) Incident Analyst
17 28 (2.72%) Operations Analyst
Libraries, Frameworks & Software Standards
1 32 (3.11%) Web Services
2 23 (2.24%) HTML
3 17 (1.65%) .NET
4 12 (1.17%) XML
5 10 (0.97%) CSS
5 10 (0.97%) SAP Basis
6 9 (0.88%) REST
6 9 (0.88%) SOAP
7 6 (0.58%) AngularJS
7 6 (0.58%) Java EE
7 6 (0.58%) Middleware
8 5 (0.49%) ASP.NET
8 5 (0.49%) FIX Protocol
9 4 (0.39%) Ajax
9 4 (0.39%) J2EE
9 4 (0.39%) MDX
9 4 (0.39%) React
9 4 (0.39%) TIBCO EMS
10 3 (0.29%) HTML5
10 3 (0.29%) Node.js
Miscellaneous
1 120 (11.67%) Analytical Skills
2 115 (11.19%) Management Information System
3 70 (6.81%) Data Centre
4 36 (3.50%) Cyberthreat
5 29 (2.82%) Computer Science
5 29 (2.82%) PKI
5 29 (2.82%) Smartphone
6 24 (2.33%) Blackberry
7 23 (2.24%) CMDB
7 23 (2.24%) Security Operations Centre
8 16 (1.56%) Distributed Denial-of-Service
9 15 (1.46%) Video Conferencing
10 13 (1.26%) NHS
11 12 (1.17%) Clustering
11 12 (1.17%) Enterprise Software
11 12 (1.17%) Replication
12 11 (1.07%) Fixed Income
13 9 (0.88%) Algorithms
13 9 (0.88%) Driving Licence
13 9 (0.88%) Greenfield Project
Operating Systems
1 287 (27.92%) Windows
2 94 (9.14%) Linux
3 87 (8.46%) Windows Server
4 75 (7.30%) Windows 7
5 69 (6.71%) Unix
6 50 (4.86%) Windows Server 2012
7 36 (3.50%) Windows Server 2008
8 34 (3.31%) Apple iOS
8 34 (3.31%) Windows Server 2003
9 28 (2.72%) Android
10 24 (2.33%) Windows 10
11 15 (1.46%) Windows XP
12 12 (1.17%) Red Hat Enterprise Linux
12 12 (1.17%) Windows 8
13 11 (1.07%) VMS
14 9 (0.88%) Solaris
15 6 (0.58%) Mac OS X
16 5 (0.49%) Mac OS
17 4 (0.39%) Windows Vista
18 3 (0.29%) Windows NT
Processes & Methodologies
1 405 (39.40%) ITIL
2 212 (20.62%) Problem Management
3 197 (19.16%) Service Management
4 179 (17.41%) Change Management
5 108 (10.51%) Information Security
6 105 (10.21%) Service Delivery
7 100 (9.73%) Project Management
8 99 (9.63%) ITSM
9 82 (7.98%) Agile Software Development
10 80 (7.78%) ITIL V3
11 74 (7.20%) Root Cause Analysis
12 64 (6.23%) SIEM
13 62 (6.03%) Release Management
14 60 (5.84%) Cybersecurity
15 55 (5.35%) Migration
16 52 (5.06%) Configuration Management
16 52 (5.06%) Continuous Improvement
16 52 (5.06%) Security Operations
16 52 (5.06%) Stakeholder Management
17 47 (4.57%) Asset Management
Programming Languages
1 146 (14.20%) SQL
2 58 (5.64%) PowerShell
3 50 (4.86%) Python
4 48 (4.67%) Perl
5 38 (3.70%) Java
6 19 (1.85%) PHP
6 19 (1.85%) Ruby
7 18 (1.75%) C#
7 18 (1.75%) C++
8 17 (1.65%) JavaScript
8 17 (1.65%) T-SQL
9 16 (1.56%) Bash Shell
10 12 (1.17%) Shell Script
11 10 (0.97%) C
12 9 (0.88%) Korn
12 9 (0.88%) VBScript
13 8 (0.78%) AWK
13 8 (0.78%) sed
13 8 (0.78%) VB
14 7 (0.68%) Go
Qualifications
1 154 (14.98%) Security Cleared
2 100 (9.73%) SC Cleared
3 77 (7.49%) Degree
4 60 (5.84%) CISSP
5 43 (4.18%) Microsoft Certification
6 42 (4.09%) ITIL Certification
7 37 (3.60%) CISM
8 36 (3.50%) DV Cleared
9 28 (2.72%) Cisco Certification
10 25 (2.43%) MCSE
11 17 (1.65%) BPSS Clearance
11 17 (1.65%) CRISC
11 17 (1.65%) CTC Cleared
12 16 (1.56%) CISA
12 16 (1.56%) Computer Science Degree
13 15 (1.46%) CCNA
13 15 (1.46%) CEH
13 15 (1.46%) MCP
14 11 (1.07%) CCNP
15 8 (0.78%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 105 (10.21%) SLA
2 52 (5.06%) ISO/IEC 27001
3 43 (4.18%) PCI DSS
4 20 (1.95%) COBIT
4 20 (1.95%) GDPR
5 18 (1.75%) QA
6 14 (1.36%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 14 (1.36%) PMO
7 9 (0.88%) Disclosure Scotland
7 9 (0.88%) Sarbanes-Oxley
8 4 (0.39%) Data Quality
8 4 (0.39%) ISO 31000
8 4 (0.39%) ISO/IEC 20000
8 4 (0.39%) MiFID
9 3 (0.29%) HMG Security Policy Framework
9 3 (0.29%) ISO/IEC 27005
10 2 (0.19%) ISO 22301
11 1 (0.097%) BS7799
11 1 (0.097%) RMADS
11 1 (0.097%) SEPA
System Software
1 175 (17.02%) Active Directory
2 47 (4.57%) VMware Infrastructure
3 40 (3.89%) Hyper-V
4 26 (2.53%) VMware ESXi
5 13 (1.26%) Microsoft App-V
6 12 (1.17%) vSphere
7 7 (0.68%) XenApp
8 6 (0.58%) iptables
9 5 (0.49%) VirtualBox
10 4 (0.39%) ProxySG
10 4 (0.39%) Virtual Desktop
10 4 (0.39%) XenDesktop
11 3 (0.29%) Docker
11 3 (0.29%) ISA Server
11 3 (0.29%) Virtual Machines
11 3 (0.29%) Virtual Servers
12 2 (0.19%) Oracle RAC
12 2 (0.19%) Snort
12 2 (0.19%) Terminal Services
12 2 (0.19%) VMware Workstation
Systems Management
1 54 (5.25%) SCCM
2 16 (1.56%) Ansible
2 16 (1.56%) NetBackup
3 15 (1.46%) Netcool
4 14 (1.36%) SCOM
5 11 (1.07%) Systems Management Server (SMS)
6 10 (0.97%) Puppet
7 9 (0.88%) Opscode Chef
8 7 (0.68%) MOM
9 6 (0.58%) AirWatch
9 6 (0.58%) Backup Exec
9 6 (0.58%) HP Quality Center
9 6 (0.58%) OpenView
10 5 (0.49%) EnCase
10 5 (0.49%) HAProxy
10 5 (0.49%) McAfee ePO
10 5 (0.49%) Tivoli
11 4 (0.39%) DameWare
11 4 (0.39%) Host Intrusion Detection System
11 4 (0.39%) WSUS
Vendors
1 217 (21.11%) Microsoft
2 85 (8.27%) VMware
3 73 (7.10%) Citrix
4 62 (6.03%) HP
4 62 (6.03%) ServiceNow
5 56 (5.45%) Remedy
6 55 (5.35%) Cisco
7 54 (5.25%) Oracle
8 42 (4.09%) Splunk
9 32 (3.11%) SAP
10 31 (3.02%) IBM
11 27 (2.63%) Google
11 27 (2.63%) NetApp
12 21 (2.04%) CA
12 21 (2.04%) Symantec
13 20 (1.95%) Apple
14 18 (1.75%) Dell
15 15 (1.46%) ArcSight
16 13 (1.26%) BMC
16 13 (1.26%) McAfee