Period
to 24 May 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 24 May 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK > England
6 months to
24 May 2020
Same period 2019 Same period 2018
Rank 221 249 234
Rank change year-on-year +28 -15 +17
Contract jobs citing Incident Management 526 936 1,077
As % of all contract jobs advertised in England 1.22% 1.12% 1.17%
As % of the Processes & Methodologies category 1.42% 1.27% 1.34%
Number of daily rates quoted 296 566 609
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% +10.34%
10th Percentile £180 £168 £160
90th Percentile £650 £659 £575
UK median daily rate £414 £415 £386
% change year-on-year -0.30% +7.44% +10.36%
Number of hourly rates quoted 59 80 97
Median hourly rate £17.10 £16.75 £15.50
Median hourly rate % change year-on-year +2.09% +8.06% -3.13%
10th Percentile £13.00 £12.60 £11.85
90th Percentile £28.15 £33.40 £28.00
UK median hourly rate £17.10 £16.25 £15.50
% change year-on-year +5.23% +4.84% -3.13%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 36,927 73,480 80,218
As % of all contract IT jobs advertised in England 85.65% 87.67% 87.08%
Number of daily rates quoted 23,610 48,927 53,289
Median daily rate £475 £475 £463
Median daily rate % change year-on-year - +2.70% +2.78%
10th Percentile £300 £306 £300
90th Percentile £675 £650 £638
UK median daily rate £475 £475 £450
% change year-on-year - +5.56% +2.86%
Number of hourly rates quoted 1,241 1,906 2,120
Median hourly rate £27.50 £24.54 £22.00
Median hourly rate % change year-on-year +12.07% +11.53% -12.00%
10th Percentile £12.75 £11.85 £11.18
90th Percentile £53.00 £52.21 £50.00
Median hourly rate £28.00 £24.50 £22.00
% change year-on-year +14.29% +11.36% -12.00%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Incident Management in England.

Daily rate trend for Incident Management in England

Incident Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Incident Management in England over the 6 months to 24 May 2020.

Daily rate histogram for Incident Management in England

Incident Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Incident Management in England.

Hourly rate trend for Incident Management in England

Incident Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Incident Management in England over the 6 months to 24 May 2020.

Hourly rate histogram for Incident Management in England

Incident Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the England region over the 6 months to 24 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +46 181 £425 -15.00% 21
South East +4 108 £400 - 5
North of England +63 91 £350 +8.53% 15
Midlands +53 62 £525 +35.48% 9
North West +68 50 £355 +9.23% 9
West Midlands +73 45 £550 +43.79% 6
South West 0 45 £475 +13.77% 3
East of England +30 40 £350 -9.39% 9
Yorkshire +46 32 £325 -3.70% 1
East Midlands +20 16 £150 -60.00% 3
North East +12 9 £185 -40.32% 5
Incident Management
UK

For the 6 months to 24 May 2020, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Incident Management.

1 163 (30.99%) ITIL
2 139 (26.43%) Windows
3 132 (25.10%) Microsoft
4 114 (21.67%) Security Cleared
5 109 (20.72%) Change Management
6 108 (20.53%) Active Directory
7 96 (18.25%) Microsoft Office
8 92 (17.49%) Problem Management
9 88 (16.73%) Service Management
10 86 (16.35%) Linux
10 86 (16.35%) Problem-Solving
11 75 (14.26%) SLA
12 72 (13.69%) Management Information System
13 70 (13.31%) SC Cleared
14 68 (12.93%) ITSM
15 66 (12.55%) Firewall
16 65 (12.36%) Analytical Skills
17 64 (12.17%) Finance
18 56 (10.65%) Agile Software Development
19 48 (9.13%) DV Cleared
19 48 (9.13%) Public Sector
20 47 (8.94%) Information Security
21 46 (8.75%) WAN
21 46 (8.75%) Python
22 45 (8.56%) Cisco
22 45 (8.56%) VMware
22 45 (8.56%) Windows Server
23 44 (8.37%) Cybersecurity
23 44 (8.37%) Service Delivery
24 43 (8.17%) LAN

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (6.08%) MS Exchange
2 21 (3.99%) Confluence
3 14 (2.66%) Exchange Server 2007
4 13 (2.47%) SharePoint
5 12 (2.28%) IBM Notes
5 12 (2.28%) IIS
6 10 (1.90%) Apache
6 10 (1.90%) Exchange Server 2003
7 9 (1.71%) Skype for Business
8 8 (1.52%) Exchange Server 2010
9 4 (0.76%) Apache Spark
9 4 (0.76%) Elasticsearch
9 4 (0.76%) Exchange Server 2013
9 4 (0.76%) Tomcat
10 3 (0.57%) Appian
10 3 (0.57%) CMS
10 3 (0.57%) OpenStack
10 3 (0.57%) Red Hat Fuse
11 2 (0.38%) JBoss
11 2 (0.38%) Oracle SOA Suite
Applications
1 96 (18.25%) Microsoft Office
2 25 (4.75%) Microsoft Excel
3 16 (3.04%) Microsoft PowerPoint
4 15 (2.85%) Spreadsheet
5 14 (2.66%) MS Visio
6 11 (2.09%) Acrobat
6 11 (2.09%) Microsoft Project
7 2 (0.38%) Chatbot
8 1 (0.19%) Camtasia
Business Applications
1 19 (3.61%) Remedy ITSM
2 5 (0.95%) assyst
3 2 (0.38%) Endur
3 2 (0.38%) Salesforce.com CRM
3 2 (0.38%) SAP HR
4 1 (0.19%) Dynamics AX
4 1 (0.19%) Oracle EBS
4 1 (0.19%) Oracle ERP
4 1 (0.19%) SAP BPC
4 1 (0.19%) SAP MM
Cloud Services
1 43 (8.17%) Azure
2 36 (6.84%) Office 365
3 30 (5.70%) AWS
4 12 (2.28%) Azure Active Directory
5 9 (1.71%) OneDrive
6 8 (1.52%) IaaS
6 8 (1.52%) Mimecast
7 7 (1.33%) Power Platform
8 5 (0.95%) OpenShift
8 5 (0.95%) SaaS
9 4 (0.76%) PaaS
9 4 (0.76%) Serverless
10 3 (0.57%) Amazon CloudWatch
10 3 (0.57%) Amazon GuardDuty
10 3 (0.57%) AWS Lambda
10 3 (0.57%) Veeva
11 2 (0.38%) GCP
12 1 (0.19%) Dynamics 365
12 1 (0.19%) Firebase
12 1 (0.19%) GitHub
Communications & Networking
1 66 (12.55%) Firewall
2 46 (8.75%) WAN
3 43 (8.17%) LAN
4 31 (5.89%) VPN
5 28 (5.32%) DNS
6 24 (4.56%) VoIP
7 23 (4.37%) DHCP
7 23 (4.37%) Internet
7 23 (4.37%) TCP/IP
8 21 (3.99%) Remote Desktop
9 20 (3.80%) Network Security
10 19 (3.61%) OSPF
11 16 (3.04%) BGP
11 16 (3.04%) Cisco Nexus
12 13 (2.47%) EIGRP
12 13 (2.47%) IPsec
12 13 (2.47%) Wireless
13 12 (2.28%) Cisco ISE
13 12 (2.28%) DMVPN
14 11 (2.09%) Skype
Database & Business Intelligence
1 16 (3.04%) SQL Server
2 13 (2.47%) Hadoop
3 10 (1.90%) Apache Accumulo
3 10 (1.90%) MySQL
4 8 (1.52%) Relational Database
5 7 (1.33%) Oracle Database
5 7 (1.33%) Power BI
6 6 (1.14%) Big Data
6 6 (1.14%) PostgreSQL
6 6 (1.14%) QlikView
7 5 (0.95%) Data Warehouse
8 3 (0.57%) Amazon Athena
8 3 (0.57%) Amazon Redshift
8 3 (0.57%) Apache Hive
8 3 (0.57%) Data Mining
8 3 (0.57%) MongoDB
9 2 (0.38%) DB2
9 2 (0.38%) Impala
9 2 (0.38%) Oracle Reports
9 2 (0.38%) SAP BW
Development Applications
1 22 (4.18%) JIRA
2 17 (3.23%) Jenkins
3 10 (1.90%) Bitbucket
4 4 (0.76%) ERwin
4 4 (0.76%) Vagrant
5 3 (0.57%) Git (software)
5 3 (0.57%) Robot Framework
5 3 (0.57%) TestRail
6 2 (0.38%) Subversion
7 1 (0.19%) GitLab
7 1 (0.19%) JUnit
7 1 (0.19%) ProC
7 1 (0.19%) Team Foundation Server
General
1 64 (12.17%) Finance
2 48 (9.13%) Public Sector
3 37 (7.03%) Telecoms
4 23 (4.37%) Retail
5 19 (3.61%) Banking
6 13 (2.47%) Aerospace
7 12 (2.28%) Legal
8 11 (2.09%) Marketing
9 10 (1.90%) Manufacturing
10 9 (1.71%) Financial Institution
11 7 (1.33%) Electronics
11 7 (1.33%) Pharmaceutical
12 4 (0.76%) Law
12 4 (0.76%) Military
13 3 (0.57%) Front Office
13 3 (0.57%) German Language
13 3 (0.57%) Italian Language
13 3 (0.57%) Police
14 2 (0.38%) International Banking
14 2 (0.38%) Publishing
Job Titles
1 160 (30.42%) Analyst
2 50 (9.51%) Service Analyst
3 46 (8.75%) Service Desk Analyst
4 40 (7.60%) Security Analyst
4 40 (7.60%) Support Engineer
5 32 (6.08%) IT Analyst
5 32 (6.08%) Support Analyst
6 31 (5.89%) Network Engineer
7 28 (5.32%) IT Support
8 25 (4.75%) Consultant
9 24 (4.56%) Field Engineer
10 23 (4.37%) Incident Manager
11 22 (4.18%) Desktop Support
12 19 (3.61%) Infrastructure Engineer
13 18 (3.42%) Administrator
14 16 (3.04%) Major Incident Manager
15 15 (2.85%) Developer
16 14 (2.66%) Desktop Engineer
17 13 (2.47%) Computer Engineer
17 13 (2.47%) Hardware Engineer
Libraries, Frameworks & Software Standards
1 14 (2.66%) Kafka
2 13 (2.47%) Apache NiFi
3 12 (2.28%) HTML
4 9 (1.71%) Middleware
4 9 (1.71%) Node.js
5 7 (1.33%) .NET
5 7 (1.33%) CSS
5 7 (1.33%) Web Services
6 6 (1.14%) React
7 5 (0.95%) XML
8 4 (0.76%) AngularJS
8 4 (0.76%) Redux
8 4 (0.76%) REST
9 3 (0.57%) LAMP
9 3 (0.57%) SOAP
9 3 (0.57%) Velocity
10 2 (0.38%) Ajax
10 2 (0.38%) Java EE
10 2 (0.38%) jQuery
10 2 (0.38%) Struts
Miscellaneous
1 72 (13.69%) Management Information System
2 65 (12.36%) Analytical Skills
3 26 (4.94%) Driving Licence
4 25 (4.75%) PKI
5 20 (3.80%) Data Centre
6 16 (3.04%) Blackberry
7 15 (2.85%) Self-Motivation
8 13 (2.47%) Security Operations Centre
9 10 (1.90%) CMDB
9 10 (1.90%) PDA
10 9 (1.71%) NHS
10 9 (1.71%) Public Cloud
11 8 (1.52%) Cyberthreat
11 8 (1.52%) Video Conferencing
12 7 (1.33%) Clustering
13 6 (1.14%) Client/Server
14 5 (0.95%) Enterprise Software
14 5 (0.95%) Mainframe
15 4 (0.76%) Mobile App
15 4 (0.76%) User Experience
Operating Systems
1 139 (26.43%) Windows
2 86 (16.35%) Linux
3 45 (8.56%) Windows Server
4 43 (8.17%) Windows 10
5 39 (7.41%) Windows 7
6 31 (5.89%) Unix
7 29 (5.51%) Windows Server 2008
8 20 (3.80%) Red Hat Enterprise Linux
9 17 (3.23%) Windows Server 2012
10 15 (2.85%) Windows Server 2003
11 14 (2.66%) CentOS
12 13 (2.47%) Windows XP
13 11 (2.09%) Windows 2000
14 10 (1.90%) Windows Server 2016
14 10 (1.90%) Windows Vista
15 6 (1.14%) Android
16 5 (0.95%) Mac OS
16 5 (0.95%) Solaris
17 4 (0.76%) AIX
17 4 (0.76%) SUSE
Processes & Methodologies
1 163 (30.99%) ITIL
2 109 (20.72%) Change Management
3 92 (17.49%) Problem Management
4 88 (16.73%) Service Management
5 86 (16.35%) Problem-Solving
6 68 (12.93%) ITSM
7 56 (10.65%) Agile Software Development
8 47 (8.94%) Information Security
9 44 (8.37%) Cybersecurity
9 44 (8.37%) Service Delivery
10 38 (7.22%) DevOps
11 34 (6.46%) Configuration Management
12 31 (5.89%) Disaster Recovery
13 28 (5.32%) Root Cause Analysis
14 27 (5.13%) Computer Science
15 25 (4.75%) Security Operations
16 24 (4.56%) SIEM
17 23 (4.37%) Infrastructure Engineering
17 23 (4.37%) Risk Management
17 23 (4.37%) Validation
Programming Languages
1 46 (8.75%) Python
2 29 (5.51%) Java
3 27 (5.13%) SQL
4 18 (3.42%) Bash Shell
4 18 (3.42%) JavaScript
5 17 (3.23%) PowerShell
6 14 (2.66%) Perl
7 11 (2.09%) C
8 8 (1.52%) PHP
9 6 (1.14%) C#
10 4 (0.76%) Scala
10 4 (0.76%) VB
11 3 (0.57%) Kotlin
11 3 (0.57%) Shell Script
11 3 (0.57%) VBScript
12 2 (0.38%) Ruby
12 2 (0.38%) TypeScript
13 1 (0.19%) C++
13 1 (0.19%) Go
13 1 (0.19%) Groovy
Qualifications
1 114 (21.67%) Security Cleared
2 70 (13.31%) SC Cleared
3 48 (9.13%) DV Cleared
4 32 (6.08%) Degree
5 30 (5.70%) Cisco Certification
6 26 (4.94%) CISSP
7 20 (3.80%) CCNP
8 19 (3.61%) CCNA
9 17 (3.23%) CCIE
10 14 (2.66%) CCDA
11 13 (2.47%) Microsoft Certification
12 11 (2.09%) CCIE Routing and Switching
12 11 (2.09%) CISM
13 9 (1.71%) ITIL Certification
14 8 (1.52%) CCIE Collaboration
14 8 (1.52%) GIAC
14 8 (1.52%) ITIL Foundation Certificate
15 7 (1.33%) BPSS Clearance
15 7 (1.33%) Computer Science Degree
15 7 (1.33%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 75 (14.26%) SLA
2 27 (5.13%) ISO/IEC 27001
3 19 (3.61%) GDPR
4 10 (1.90%) QA
5 7 (1.33%) NCSC
6 6 (1.14%) PMO
7 5 (0.95%) HMG Security Policy Framework
7 5 (0.95%) ISO 22301
8 4 (0.76%) Cyber Essentials
8 4 (0.76%) ISO/IEC 27005
8 4 (0.76%) NIST
9 3 (0.57%) Government Security Classifications
9 3 (0.57%) PCI DSS
9 3 (0.57%) Sarbanes-Oxley
10 2 (0.38%) COBIT
10 2 (0.38%) Cyber Essentials PLUS
10 2 (0.38%) ISO 9001
10 2 (0.38%) ISO/IEC 20000
10 2 (0.38%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 2 (0.38%) RMADS
System Software
1 108 (20.53%) Active Directory
2 25 (4.75%) Docker
3 24 (4.56%) VMware Infrastructure
4 16 (3.04%) VMware ESXi
5 11 (2.09%) Hyper-V
5 11 (2.09%) vSphere
6 10 (1.90%) Apache ZooKeeper
7 9 (1.71%) Virtual Machines
8 5 (0.95%) Citrix Hypervisor
8 5 (0.95%) Virtual Servers
8 5 (0.95%) XenApp
9 4 (0.76%) UAG
9 4 (0.76%) XenDesktop
10 3 (0.57%) Snort
10 3 (0.57%) Terminal Services
11 2 (0.38%) BitLocker
11 2 (0.38%) Firmware
11 2 (0.38%) NFS
12 1 (0.19%) HDFS
12 1 (0.19%) Virtual Desktop
Systems Management
1 28 (5.32%) SCCM
2 23 (4.37%) Ansible
3 20 (3.80%) Systems Management Server (SMS)
4 12 (2.28%) Microsoft Intune
5 11 (2.09%) ServiceCenter
6 9 (1.71%) McAfee ePO
6 9 (1.71%) vMotion
7 8 (1.52%) Cisco Prime
7 8 (1.52%) Kubernetes
7 8 (1.52%) Tivoli
8 7 (1.33%) IBM BigFix
8 7 (1.33%) Tivoli Endpoint Manager
8 7 (1.33%) ZABBIX
9 5 (0.95%) Opscode Chef
9 5 (0.95%) Single Sign-On
10 4 (0.76%) CA Spectrum
10 4 (0.76%) HP ALM
10 4 (0.76%) SCOM
11 2 (0.38%) Backup Exec
11 2 (0.38%) CA Single Sign-On
Vendors
1 132 (25.10%) Microsoft
2 45 (8.56%) Cisco
2 45 (8.56%) VMware
3 37 (7.03%) Oracle
4 35 (6.65%) HP
5 33 (6.27%) Remedy
6 26 (4.94%) ServiceNow
7 25 (4.75%) Citrix
8 24 (4.56%) Red Hat
9 23 (4.37%) Fujitsu
10 22 (4.18%) Splunk
11 21 (3.99%) Juniper
12 16 (3.04%) Dell
13 15 (2.85%) Adobe
14 13 (2.47%) SAP
15 12 (2.28%) Lotus
15 12 (2.28%) SolarWinds
16 11 (2.09%) CrowdStrike
16 11 (2.09%) McAfee
17 10 (1.90%) Peregrine