Period
to 18 January 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 18 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK > England
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 226 217 208
Rank change year-on-year -9 -9 -8
Contract jobs citing Incident Management 1,070 1,084 1,221
As % of all contract IT jobs advertised in England 1.16% 1.20% 1.24%
As % of the Processes & Methodologies category 1.37% 1.43% 1.50%
Number of daily rates quoted 654 635 604
England median daily rate £375 £375 £365
Median daily rate % change year-on-year - +2.74% +12.31%
10th Percentile £135 £134 £134
90th Percentile £575 £538 £538
UK median daily rate £350 £375 £350
% change year-on-year -6.67% +7.14% +7.69%
Number of hourly rates quoted 87 85 134
England median hourly rate £14.50 £16.50 £16.50
Median hourly rate % change year-on-year -12.12% - -
10th Percentile £9.87 £10.74 £10.75
90th Percentile £24.62 £26.75 £40.19
UK median hourly rate £14.00 £16.50 £17.00
% change year-on-year -15.15% -2.94% +3.03%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 78,131 75,874 81,307
As % of all contract IT jobs advertised in England 84.60% 84.05% 82.66%
Number of daily rates quoted 52,808 50,633 53,496
England median daily rate £450 £431 £425
Median daily rate % change year-on-year +4.53% +1.29% +6.25%
10th Percentile £293 £269 £263
90th Percentile £638 £614 £600
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 1,789 2,058 2,484
England median hourly rate £23.75 £25.00 £23.00
Median hourly rate % change year-on-year -5.00% +8.70% +15.00%
10th Percentile £11.41 £11.33 £11.25
90th Percentile £50.00 £48.75 £48.75
UK median hourly rate £23.44 £24.50 £23.35
% change year-on-year -4.34% +4.93% +16.75%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in England.

Contractor daily rate trend for Incident Management in England

Incident Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Incident Management in England over the 6 months to 18 January 2018.

Contractor daily rate histogram for Incident Management in England

Incident Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in England.

Contractor hourly rate trend for Incident Management in England

Incident Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Incident Management in England over the 6 months to 18 January 2018.

Contractor hourly rate histogram for Incident Management in England

Incident Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the England region over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +20 414 £425 -2.86% 99
South East -42 232 £350 +4.48% 50
Midlands +17 153 £310 -17.99% 29
North of England +1 142 £350 +7.69% 58
West Midlands +8 84 £310 -27.06% 17
East of England -6 79 £388 +19.23% 29
North West +6 70 £335 +11.67% 26
East Midlands +22 67 £300 +45.45% 11
Yorkshire +15 53 £425 +1.19% 25
South West -11 51 £345 +15.00% 15
North East +4 19 £350 +1.45% 7
Incident Management
UK

For the 6 months to 18 January 2018, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Incident Management.

1 430 (40.19%) ITIL
2 357 (33.36%) Windows
3 277 (25.89%) Microsoft
4 214 (20.00%) Problem Management
5 213 (19.91%) Service Management
6 204 (19.07%) Active Directory
7 171 (15.98%) Change Management
8 170 (15.89%) Finance
9 159 (14.86%) SLA
10 128 (11.96%) Service Delivery
11 123 (11.50%) Security Cleared
12 117 (10.93%) Management Information System
13 114 (10.65%) SQL
14 113 (10.56%) Information Security
15 104 (9.72%) VMware
15 104 (9.72%) Microsoft Office
15 104 (9.72%) Windows Server
16 98 (9.16%) Linux
17 96 (8.97%) ITSM
18 94 (8.79%) Analytical Skills
19 91 (8.50%) Project Management
20 90 (8.41%) Cisco
21 89 (8.32%) Root Cause Analysis
22 83 (7.76%) Citrix
23 82 (7.66%) Office 365
23 82 (7.66%) SC Cleared
24 78 (7.29%) Agile Software Development
25 77 (7.20%) TCP/IP
26 75 (7.01%) DNS
27 73 (6.82%) Data Centre

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 58 (5.42%) MS Exchange
2 35 (3.27%) SharePoint
3 34 (3.18%) Exchange Server 2010
4 17 (1.59%) IIS
5 16 (1.50%) Confluence
6 15 (1.40%) Exchange Server 2013
7 14 (1.31%) CMS
7 14 (1.31%) Tomcat
8 12 (1.12%) Skype for Business
9 9 (0.84%) Apache
9 9 (0.84%) IBM Notes
9 9 (0.84%) SAS
10 7 (0.65%) WebSphere
11 6 (0.56%) JBoss
12 4 (0.37%) Exchange Server 2003
12 4 (0.37%) Exchange Server 2007
13 3 (0.28%) WildFly
14 2 (0.19%) MQSI
14 2 (0.19%) SharePoint Server
15 1 (0.093%) ArcGIS
Applications
1 104 (9.72%) Microsoft Office
2 33 (3.08%) Microsoft Excel
3 22 (2.06%) Microsoft PowerPoint
4 4 (0.37%) MS Visio
5 3 (0.28%) Acrobat
5 3 (0.28%) Spreadsheet
6 2 (0.19%) FileZilla
6 2 (0.19%) Microsoft Project
6 2 (0.19%) SPSS
7 1 (0.093%) AutoCAD
7 1 (0.093%) HipChat
7 1 (0.093%) InfoPath
7 1 (0.093%) Revit
Business Applications
1 25 (2.34%) Remedy ITSM
2 8 (0.75%) ION MarketView
3 4 (0.37%) Payment Gateway
4 3 (0.28%) Bloomberg TOMS
4 3 (0.28%) Dynamics CRM
4 3 (0.28%) SAP HCM
4 3 (0.28%) thinkFolio
5 2 (0.19%) Oracle CRM
5 2 (0.19%) Oracle EBS
6 1 (0.093%) Oracle Applications
6 1 (0.093%) Oracle EBS R12
6 1 (0.093%) SAP GRC
6 1 (0.093%) SAP Oil and Gas
6 1 (0.093%) Unit4 Business World
Cloud Services
1 82 (7.66%) Office 365
2 47 (4.39%) Microsoft Azure
3 38 (3.55%) Amazon AWS
4 9 (0.84%) Mimecast
4 9 (0.84%) PaaS
5 8 (0.75%) IaaS
6 7 (0.65%) Google Drive
6 7 (0.65%) SaaS
7 3 (0.28%) Amazon EC2
7 3 (0.28%) Azure Active Directory
7 3 (0.28%) Cloud Computing
7 3 (0.28%) OneDrive
7 3 (0.28%) Virtual Private Cloud
8 2 (0.19%) G Suite
8 2 (0.19%) Google Cloud Platform
8 2 (0.19%) npm
8 2 (0.19%) OpenShift
9 1 (0.093%) Amazon CloudWatch
9 1 (0.093%) AWS CloudFormation
9 1 (0.093%) IBM Cloud
Communications & Networking
1 77 (7.20%) TCP/IP
2 75 (7.01%) DNS
3 65 (6.07%) Firewall
4 51 (4.77%) WAN
5 47 (4.39%) DHCP
6 46 (4.30%) Internet
6 46 (4.30%) LAN
7 37 (3.46%) VPN
8 35 (3.27%) Network Security
9 31 (2.90%) VoIP
10 30 (2.80%) SAN
11 23 (2.15%) Wireless
12 22 (2.06%) LDAP
13 20 (1.87%) Intrusion Detection
13 20 (1.87%) IP Telephony
14 18 (1.68%) Intranet
14 18 (1.68%) IPsec
15 17 (1.59%) Kerberos
16 15 (1.40%) Remote Desktop
17 13 (1.21%) SSL
Database & Business Intelligence
1 35 (3.27%) SQL Server
2 19 (1.78%) Data Warehouse
3 12 (1.12%) SQL Server 2008
4 11 (1.03%) MySQL
4 11 (1.03%) Oracle Database
4 11 (1.03%) PostgreSQL
5 10 (0.93%) Relational Database
6 9 (0.84%) SQL Server Integration Services
7 8 (0.75%) NoSQL
7 8 (0.75%) RDBMS
7 8 (0.75%) TimesTen
8 7 (0.65%) Geospatial Data
9 6 (0.56%) Hadoop
9 6 (0.56%) SQL Server Analysis Services
9 6 (0.56%) SQL Server Reporting Services
10 5 (0.47%) BusinessObjects
10 5 (0.47%) SQL Server 2005
11 4 (0.37%) DB2
11 4 (0.37%) OLAP
11 4 (0.37%) SQL Server 2012
Development Applications
1 54 (5.05%) JIRA
2 20 (1.87%) Git (software)
3 11 (1.03%) Jenkins
4 6 (0.56%) Maven
4 6 (0.56%) Subversion
5 5 (0.47%) Team Foundation Server
5 5 (0.47%) TeamCity
6 4 (0.37%) Travis CI
7 3 (0.28%) Ant
7 3 (0.28%) Artifactory
7 3 (0.28%) MSBuild
7 3 (0.28%) Octopus Deploy
7 3 (0.28%) TestRail
8 2 (0.19%) Bitbucket
8 2 (0.19%) Bower
8 2 (0.19%) Cucumber
8 2 (0.19%) Metasploit
8 2 (0.19%) MSI
8 2 (0.19%) Oracle APEX
8 2 (0.19%) Visual Studio Team System
General
1 170 (15.89%) Finance
2 55 (5.14%) Banking
3 48 (4.49%) Telecoms
4 42 (3.93%) Retail
5 22 (2.06%) Legal
6 16 (1.50%) Billing
7 13 (1.21%) Front Office
8 9 (0.84%) Advertising
8 9 (0.84%) Manufacturing
9 7 (0.65%) Investment Banking
9 7 (0.65%) Marketing
10 5 (0.47%) Back Office
10 5 (0.47%) Financial Institution
10 5 (0.47%) Law
11 4 (0.37%) Games
11 4 (0.37%) Military
12 3 (0.28%) Online Betting
12 3 (0.28%) Publishing
13 2 (0.19%) Electronics
13 2 (0.19%) German Language
Job Titles
1 320 (29.91%) Analyst
2 102 (9.53%) Service Analyst
3 95 (8.88%) Support Analyst
4 92 (8.60%) Service Manager
5 87 (8.13%) Service Desk Analyst
6 63 (5.89%) Support Engineer
7 49 (4.58%) Incident Manager
8 45 (4.21%) Delivery Manager
9 44 (4.11%) Services Delivery Manager
10 43 (4.02%) 2nd Line Support
10 43 (4.02%) Consultant
11 39 (3.64%) Applications Support
12 36 (3.36%) Desktop Support
13 34 (3.18%) Business Analyst
14 31 (2.90%) IT Analyst
14 31 (2.90%) Security Analyst
15 30 (2.80%) Developer
16 29 (2.71%) IT Support
16 29 (2.71%) Operations Analyst
17 28 (2.62%) Security Engineer
Libraries, Frameworks & Software Standards
1 24 (2.24%) Web Services
2 18 (1.68%) HTML
3 15 (1.40%) .NET
4 12 (1.12%) REST
4 12 (1.12%) XML
5 10 (0.93%) CSS
5 10 (0.93%) Middleware
6 8 (0.75%) FIX Protocol
7 6 (0.56%) SOAP
8 5 (0.47%) AngularJS
8 5 (0.47%) SAML
9 4 (0.37%) ASP.NET
9 4 (0.37%) HTML5
9 4 (0.37%) J2EE
9 4 (0.37%) Sensu
9 4 (0.37%) TIBCO EMS
9 4 (0.37%) WebCenter
10 3 (0.28%) Java EE
10 3 (0.28%) MDX
10 3 (0.28%) WebSphere MQ
Miscellaneous
1 117 (10.93%) Management Information System
2 94 (8.79%) Analytical Skills
3 73 (6.82%) Data Centre
4 44 (4.11%) Smartphone
5 40 (3.74%) PKI
6 27 (2.52%) CMDB
7 22 (2.06%) Computer Science
8 20 (1.87%) Cyberthreat
9 17 (1.59%) Blackberry
10 16 (1.50%) Video Conferencing
11 13 (1.21%) Clustering
11 13 (1.21%) User Experience
12 12 (1.12%) Algorithms
12 12 (1.12%) Distributed Denial-of-Service
12 12 (1.12%) Security Operations Centre
12 12 (1.12%) Virtual Team
13 11 (1.03%) Driving Licence
13 11 (1.03%) Microsoft Licensing
13 11 (1.03%) NHS
14 10 (0.93%) Fixed Income
Operating Systems
1 357 (33.36%) Windows
2 104 (9.72%) Windows Server
3 98 (9.16%) Linux
4 72 (6.73%) Unix
5 70 (6.54%) Windows 7
6 53 (4.95%) Windows Server 2008
7 50 (4.67%) Windows Server 2012
8 39 (3.64%) Windows Server 2003
9 30 (2.80%) Apple iOS
10 25 (2.34%) Windows 10
11 23 (2.15%) Android
12 19 (1.78%) Windows XP
13 15 (1.40%) Mac OS
13 15 (1.40%) Windows 8
14 14 (1.31%) Red Hat Enterprise Linux
15 13 (1.21%) Solaris
16 11 (1.03%) Mac OS X
17 7 (0.65%) Windows 2000
18 4 (0.37%) Windows Vista
19 2 (0.19%) Windows 2000 Server
Processes & Methodologies
1 430 (40.19%) ITIL
2 214 (20.00%) Problem Management
3 213 (19.91%) Service Management
4 171 (15.98%) Change Management
5 128 (11.96%) Service Delivery
6 113 (10.56%) Information Security
7 96 (8.97%) ITSM
8 91 (8.50%) Project Management
9 89 (8.32%) Root Cause Analysis
10 78 (7.29%) Agile Software Development
11 71 (6.64%) Cybersecurity
12 64 (5.98%) Migration
13 62 (5.79%) ITIL V3
14 60 (5.61%) Risk Management
15 58 (5.42%) Configuration Management
16 56 (5.23%) Disaster Recovery
17 53 (4.95%) Release Management
18 52 (4.86%) Continuous Improvement
19 50 (4.67%) Stakeholder Management
20 47 (4.39%) DevOps
Programming Languages
1 114 (10.65%) SQL
2 53 (4.95%) PowerShell
3 47 (4.39%) Python
4 44 (4.11%) Java
5 38 (3.55%) Perl
6 24 (2.24%) JavaScript
7 23 (2.15%) Ruby
8 21 (1.96%) C#
9 20 (1.87%) Bash Shell
10 16 (1.50%) C
11 12 (1.12%) PHP
12 11 (1.03%) C++
12 11 (1.03%) T-SQL
13 9 (0.84%) Korn
14 8 (0.75%) AWK
14 8 (0.75%) sed
14 8 (0.75%) Shell Script
15 7 (0.65%) Go
16 4 (0.37%) VB.NET
17 3 (0.28%) Tcl
Qualifications
1 123 (11.50%) Security Cleared
2 82 (7.66%) SC Cleared
3 58 (5.42%) CISSP
4 54 (5.05%) Degree
4 54 (5.05%) ITIL Certification
5 49 (4.58%) Microsoft Certification
6 46 (4.30%) Cisco Certification
7 43 (4.02%) CISM
8 30 (2.80%) CCNA
9 29 (2.71%) MCSE
10 26 (2.43%) DV Cleared
11 25 (2.34%) MCP
12 20 (1.87%) VMware Certified Professional (VCP)
13 17 (1.59%) CEH
14 16 (1.50%) CISA
15 15 (1.40%) CRISC
16 13 (1.21%) CCNP
17 12 (1.12%) BPSS Clearance
18 11 (1.03%) CTC Cleared
18 11 (1.03%) DBS Check
Quality Assurance & Compliance
1 159 (14.86%) SLA
2 38 (3.55%) GDPR
3 37 (3.46%) PCI DSS
4 36 (3.36%) ISO/IEC 27001
5 29 (2.71%) QA
6 21 (1.96%) COBIT
7 13 (1.21%) Sarbanes-Oxley
8 9 (0.84%) Disclosure Scotland
9 8 (0.75%) ISO/IEC 20000
9 8 (0.75%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 8 (0.75%) PMO
10 7 (0.65%) ISO 9001
10 7 (0.65%) MiFID
11 6 (0.56%) Data Quality
12 5 (0.47%) HMG Security Policy Framework
13 4 (0.37%) ISO 31000
14 3 (0.28%) BS7799
14 3 (0.28%) Cyber Essentials
14 3 (0.28%) ISO 22301
14 3 (0.28%) RMADS
System Software
1 204 (19.07%) Active Directory
2 70 (6.54%) VMware Infrastructure
3 39 (3.64%) Hyper-V
4 26 (2.43%) vSphere
5 20 (1.87%) VMware ESXi
6 19 (1.78%) XenApp
7 6 (0.56%) XenDesktop
8 5 (0.47%) Docker
8 5 (0.47%) Virtual Desktop
9 4 (0.37%) ProxySG
10 3 (0.28%) Virtual Machines
10 3 (0.28%) XenServer
11 2 (0.19%) DFS Replication
11 2 (0.19%) iptables
11 2 (0.19%) Microsoft App-V
11 2 (0.19%) NFS
11 2 (0.19%) Snort
11 2 (0.19%) Veritas Cluster Server
11 2 (0.19%) Virtual Servers
11 2 (0.19%) Xen
Systems Management
1 53 (4.95%) SCCM
2 18 (1.68%) Ansible
2 18 (1.68%) NetBackup
3 13 (1.21%) Systems Management Server (SMS)
4 11 (1.03%) Backup Exec
5 10 (0.93%) Puppet
6 8 (0.75%) Opscode Chef
6 8 (0.75%) SCOM
7 7 (0.65%) Host Intrusion Detection System
7 7 (0.65%) HP Quality Center
7 7 (0.65%) Netcool
8 6 (0.56%) MOM
8 6 (0.56%) SCOrch
8 6 (0.56%) Stealthwatch
9 5 (0.47%) AirWatch
9 5 (0.47%) Cisco Prime
9 5 (0.47%) CSIRT
9 5 (0.47%) McAfee ePO
9 5 (0.47%) WSUS
10 4 (0.37%) Opsview
Vendors
1 277 (25.89%) Microsoft
2 104 (9.72%) VMware
3 90 (8.41%) Cisco
4 83 (7.76%) Citrix
5 70 (6.54%) HP
6 58 (5.42%) Remedy
7 56 (5.23%) ServiceNow
8 51 (4.77%) Oracle
9 43 (4.02%) NetApp
10 34 (3.18%) Apple
10 34 (3.18%) IBM
10 34 (3.18%) Splunk
11 30 (2.80%) Google
12 22 (2.06%) Dell
13 17 (1.59%) ArcSight
13 17 (1.59%) BMC
14 15 (1.40%) Ivanti
15 13 (1.21%) CA
15 13 (1.21%) Symantec
15 13 (1.21%) Veeam