Period
to 19 November 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 19 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK > England
6 months to
19 Nov 2019
Same period 2018 Same period 2017
Rank 217 255 242
Rank change year-on-year +38 -13 -29
Contract jobs citing Incident Management 932 983 1,052
As % of all contract IT jobs advertised in England 1.22% 1.04% 1.13%
As % of the Processes & Methodologies category 1.41% 1.20% 1.31%
Number of daily rates quoted 529 579 634
England median daily rate £400 £375 £379
Median daily rate % change year-on-year +6.67% -0.99% +12.22%
10th Percentile £150 £146 £140
90th Percentile £638 £575 £575
UK median daily rate £375 £363 £375
% change year-on-year +3.45% -3.33% +11.94%
Number of hourly rates quoted 87 93 76
England median hourly rate £16.50 £16.50 £14.75
Median hourly rate % change year-on-year - +11.86% -10.61%
10th Percentile £12.72 £10.81 £10.00
90th Percentile £23.98 £28.00 £25.00
UK median hourly rate £17.50 £16.00 £14.00
% change year-on-year +9.38% +14.29% -15.15%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 65,985 82,098 80,556
As % of all contract IT jobs advertised in England 86.29% 86.94% 86.37%
Number of daily rates quoted 43,713 54,993 54,082
England median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +5.88%
10th Percentile £300 £300 £281
90th Percentile £650 £650 £638
UK median daily rate £475 £460 £450
% change year-on-year +3.26% +2.22% +5.88%
Number of hourly rates quoted 2,029 2,093 1,911
England median hourly rate £24.00 £22.00 £23.14
Median hourly rate % change year-on-year +9.09% -4.93% +1.34%
10th Percentile £11.90 £11.41 £11.25
90th Percentile £53.75 £51.00 £50.00
UK median hourly rate £23.75 £22.00 £23.00
% change year-on-year +7.95% -4.35% +2.22%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in England.

Contractor daily rate trend for Incident Management in England

Incident Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Incident Management in England over the 6 months to 19 November 2019.

Contractor daily rate histogram for Incident Management in England

Incident Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in England.

Contractor hourly rate trend for Incident Management in England

Incident Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Incident Management in England over the 6 months to 19 November 2019.

Contractor hourly rate histogram for Incident Management in England

Incident Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the England region over the 6 months to 19 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +24 287 £425 -2.86% 54
South East +55 236 £400 +6.67% 50
North of England +50 160 £395 +12.86% 36
South West +47 97 £400 +10.34% 18
North West +32 95 £438 +8.70% 17
Midlands +35 87 £300 -14.29% 32
East of England -22 62 £238 +7.95% 21
West Midlands +28 53 £300 -12.09% 18
Yorkshire +30 45 £313 -2.34% 14
East Midlands +20 35 £400 +11.89% 14
North East +12 21 £185 -50.67% 5
Incident Management
UK

For the 6 months to 19 November 2019, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Incident Management.

1 376 (40.34%) ITIL
2 299 (32.08%) Windows
3 238 (25.54%) Microsoft
4 209 (22.42%) Service Management
5 186 (19.96%) SLA
6 184 (19.74%) Problem Management
7 183 (19.64%) Change Management
8 178 (19.10%) Security Cleared
9 168 (18.03%) Active Directory
10 161 (17.27%) Finance
11 147 (15.77%) Microsoft Office
12 137 (14.70%) Agile Software Development
13 129 (13.84%) Problem-Solving
14 128 (13.73%) SC Cleared
15 126 (13.52%) Service Delivery
16 115 (12.34%) Windows 10
17 108 (11.59%) Cisco
18 96 (10.30%) SQL
18 96 (10.30%) ITSM
19 89 (9.55%) SCCM
20 85 (9.12%) Windows 7
21 84 (9.01%) Firewall
21 84 (9.01%) Linux
22 81 (8.69%) Management Information System
23 79 (8.48%) Migration
24 78 (8.37%) Office 365
25 75 (8.05%) VMware
26 74 (7.94%) Citrix
26 74 (7.94%) Windows Server
27 71 (7.62%) Telecoms

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 65 (6.97%) MS Exchange
2 42 (4.51%) SharePoint
3 27 (2.90%) Skype for Business
4 22 (2.36%) Confluence
4 22 (2.36%) Exchange Server 2013
5 18 (1.93%) Exchange Server 2007
6 17 (1.82%) IBM Notes
7 13 (1.39%) Exchange Server 2010
8 6 (0.64%) Exchange Server 2003
9 5 (0.54%) CMS
9 5 (0.54%) IIS
10 4 (0.43%) SharePoint 2010
11 3 (0.32%) Apache
11 3 (0.32%) Apache Spark
11 3 (0.32%) CICS
12 2 (0.21%) Appian
12 2 (0.21%) JBoss
12 2 (0.21%) Oracle SOA Suite
12 2 (0.21%) WebLogic
13 1 (0.11%) OpenStack
Applications
1 147 (15.77%) Microsoft Office
2 23 (2.47%) Microsoft Excel
3 16 (1.72%) Microsoft PowerPoint
4 14 (1.50%) MS Visio
5 10 (1.07%) Acrobat
6 6 (0.64%) Microsoft Project
7 5 (0.54%) Spreadsheet
8 4 (0.43%) Chatbot
9 2 (0.21%) Adobe Creative Suite
Business Applications
1 29 (3.11%) Remedy ITSM
2 19 (2.04%) Elite 3E
3 5 (0.54%) Oracle Cash Management
3 5 (0.54%) Oracle Financials
3 5 (0.54%) Oracle General Ledger
3 5 (0.54%) Oracle Payables
3 5 (0.54%) Oracle Receivables
4 3 (0.32%) LatentZero
4 3 (0.32%) SAP ERP
4 3 (0.32%) SAP Oil and Gas
4 3 (0.32%) thinkFolio
5 2 (0.21%) Northgate Housing
5 2 (0.21%) ScheduALL
6 1 (0.11%) Academy Housing
6 1 (0.11%) ContrOCC
6 1 (0.11%) Dynamics CRM
6 1 (0.11%) OPENContractor
6 1 (0.11%) OPENHousing
6 1 (0.11%) SAP MDG
6 1 (0.11%) Sonata
Cloud Services
1 78 (8.37%) Office 365
2 43 (4.61%) Azure
3 37 (3.97%) AWS
4 11 (1.18%) Azure Active Directory
4 11 (1.18%) SaaS
5 8 (0.86%) GCP
5 8 (0.86%) GitHub
5 8 (0.86%) PaaS
5 8 (0.86%) Serverless
6 7 (0.75%) IaaS
7 6 (0.64%) Azure Stack
7 6 (0.64%) Firebase
8 5 (0.54%) ShareGate
9 4 (0.43%) OneDrive
9 4 (0.43%) Power Platform
10 3 (0.32%) Cloud Computing
10 3 (0.32%) Mimecast
11 2 (0.21%) Amazon CloudWatch
11 2 (0.21%) Amazon EC2
11 2 (0.21%) Amazon SQS
Communications & Networking
1 84 (9.01%) Firewall
2 66 (7.08%) WAN
3 64 (6.87%) LAN
4 50 (5.36%) DNS
5 37 (3.97%) Internet
5 37 (3.97%) Skype
5 37 (3.97%) TCP/IP
6 36 (3.86%) DHCP
7 30 (3.22%) Wireless
8 28 (3.00%) VoIP
9 24 (2.58%) SAN
10 22 (2.36%) Network Security
10 22 (2.36%) VPN
11 20 (2.15%) NX-OS
12 17 (1.82%) Kerberos
13 16 (1.72%) Cisco IOS
13 16 (1.72%) Unified Communications
14 15 (1.61%) Remote Desktop
15 14 (1.50%) Intranet
16 13 (1.39%) BGP
Database & Business Intelligence
1 52 (5.58%) SQL Server
2 21 (2.25%) SQL Server Reporting Services
3 16 (1.72%) Big Data
4 15 (1.61%) DB2
4 15 (1.61%) PostgreSQL
5 14 (1.50%) NoSQL
6 13 (1.39%) Hadoop
6 13 (1.39%) MongoDB
7 11 (1.18%) DataStage
7 11 (1.18%) IBM InfoSphere
7 11 (1.18%) Informix
7 11 (1.18%) QualityStage
8 9 (0.97%) Data Warehouse
9 8 (0.86%) Oracle Database
9 8 (0.86%) Oracle Reports
9 8 (0.86%) Relational Database
10 7 (0.75%) MySQL
11 5 (0.54%) RDBMS
11 5 (0.54%) SQL Server 2012
11 5 (0.54%) SQL Server Integration Services
Development Applications
1 31 (3.33%) JIRA
2 8 (0.86%) ProC
3 6 (0.64%) Git (software)
4 5 (0.54%) CA Gen
4 5 (0.54%) GitLab
4 5 (0.54%) PowerBuilder
4 5 (0.54%) Selenium
5 4 (0.43%) Cucumber
5 4 (0.43%) Karma Test Runner
5 4 (0.43%) Mocha
5 4 (0.43%) webpack
6 2 (0.21%) CircleCI
6 2 (0.21%) ERwin
6 2 (0.21%) Team Foundation Server
7 1 (0.11%) MSI
7 1 (0.11%) PVCS
7 1 (0.11%) Sonatype Nexus
7 1 (0.11%) Sourcetree
7 1 (0.11%) Toad
7 1 (0.11%) Visual Studio
General
1 161 (17.27%) Finance
2 71 (7.62%) Telecoms
3 48 (5.15%) Public Sector
4 42 (4.51%) Banking
5 41 (4.40%) Legal
6 39 (4.18%) Retail
7 11 (1.18%) Investment Banking
8 10 (1.07%) Local Government
9 9 (0.97%) Financial Institution
9 9 (0.97%) Publishing
10 7 (0.75%) Advertising
10 7 (0.75%) Manufacturing
11 6 (0.64%) Billing
11 6 (0.64%) Law
11 6 (0.64%) Marketing
12 5 (0.54%) Electronics
13 4 (0.43%) Back Office
13 4 (0.43%) Pharmaceutical
14 2 (0.21%) Front Office
14 2 (0.21%) Games
Job Titles
1 250 (26.82%) Analyst
2 115 (12.34%) Service Analyst
3 91 (9.76%) Service Desk Analyst
4 87 (9.33%) Support Engineer
5 74 (7.94%) Service Manager
6 67 (7.19%) Network Engineer
7 52 (5.58%) Developer
8 47 (5.04%) Support Analyst
9 41 (4.40%) IT Support
10 39 (4.18%) IT Analyst
11 37 (3.97%) Applications Support
12 34 (3.65%) 1st Line Support
13 33 (3.54%) 1st Line Service Desk Analyst
13 33 (3.54%) Desktop Support
14 32 (3.43%) Delivery Manager
15 31 (3.33%) Incident Manager
16 30 (3.22%) Service Desk Support
17 29 (3.11%) Architect
17 29 (3.11%) Service Delivery Manager
18 27 (2.90%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 27 (2.90%) Web Services
2 24 (2.58%) XML
3 16 (1.72%) React
3 16 (1.72%) SAML
4 15 (1.61%) CSS
4 15 (1.61%) HTML
5 14 (1.50%) Node.js
6 11 (1.18%) Jest
6 11 (1.18%) Middleware
6 11 (1.18%) XML Schema
7 9 (0.97%) JMX
8 7 (0.75%) jQuery
8 7 (0.75%) SOAP
8 7 (0.75%) Vue.js
9 6 (0.64%) Ajax
9 6 (0.64%) AngularJS
9 6 (0.64%) Elastic Stack
9 6 (0.64%) RESTful
10 5 (0.54%) HTML5
10 5 (0.54%) REST
Miscellaneous
1 81 (8.69%) Management Information System
2 70 (7.51%) Analytical Skills
3 56 (6.01%) Data Centre
4 41 (4.40%) Self-Motivation
5 24 (2.58%) CMDB
6 23 (2.47%) Driving Licence
7 22 (2.36%) NHS
8 19 (2.04%) Video Conferencing
9 17 (1.82%) Clustering
9 17 (1.82%) User Experience
10 12 (1.29%) Blackberry
11 11 (1.18%) Data Structures
11 11 (1.18%) Linux Command Line
11 11 (1.18%) PKI
12 9 (0.97%) EMC VNX
13 8 (0.86%) Security Operations Centre
14 7 (0.75%) Celerra
14 7 (0.75%) CLARiiON
14 7 (0.75%) Enterprise Software
14 7 (0.75%) VxBlock/Vblock
Operating Systems
1 299 (32.08%) Windows
2 115 (12.34%) Windows 10
3 85 (9.12%) Windows 7
4 84 (9.01%) Linux
5 74 (7.94%) Windows Server
6 57 (6.12%) Windows Server 2012
7 56 (6.01%) Unix
8 53 (5.69%) Windows Server 2008
9 37 (3.97%) Android
10 26 (2.79%) Windows Server 2003
11 20 (2.15%) Apple iOS
12 15 (1.61%) Windows XP
13 12 (1.29%) Solaris
14 8 (0.86%) Windows 8
15 7 (0.75%) Mac OS
15 7 (0.75%) OpenVMS
15 7 (0.75%) Windows 2000
16 6 (0.64%) Mac OS X
16 6 (0.64%) Red Hat Enterprise Linux
17 5 (0.54%) Windows Vista
Processes & Methodologies
1 376 (40.34%) ITIL
2 209 (22.42%) Service Management
3 184 (19.74%) Problem Management
4 183 (19.64%) Change Management
5 137 (14.70%) Agile Software Development
6 129 (13.84%) Problem-Solving
7 126 (13.52%) Service Delivery
8 96 (10.30%) ITSM
9 79 (8.48%) Migration
10 69 (7.40%) Information Security
11 62 (6.65%) Root Cause Analysis
12 51 (5.47%) Stakeholder Management
13 45 (4.83%) DevOps
13 45 (4.83%) Process Improvement
13 45 (4.83%) Release Management
14 44 (4.72%) Business Continuity
15 42 (4.51%) Continuous Improvement
16 41 (4.40%) Disaster Recovery
17 39 (4.18%) Cybersecurity
17 39 (4.18%) Risk Management
Programming Languages
1 96 (10.30%) SQL
2 45 (4.83%) PowerShell
3 44 (4.72%) Java
4 35 (3.76%) JavaScript
4 35 (3.76%) Python
5 19 (2.04%) C
6 16 (1.72%) C++
7 12 (1.29%) PHP
7 12 (1.29%) PL/SQL
8 10 (1.07%) Shell Script
9 9 (0.97%) Perl
10 7 (0.75%) Fortran
11 6 (0.64%) C#
11 6 (0.64%) JCL
11 6 (0.64%) VC++
12 5 (0.54%) ActionScript
12 5 (0.54%) ActionScript 2.0
12 5 (0.54%) Ruby
13 4 (0.43%) Bash Shell
13 4 (0.43%) ES6
Qualifications
1 178 (19.10%) Security Cleared
2 128 (13.73%) SC Cleared
3 60 (6.44%) Cisco Certification
4 49 (5.26%) CCNA
5 32 (3.43%) DV Cleared
6 31 (3.33%) Degree
7 30 (3.22%) ITIL Certification
8 24 (2.58%) Microsoft Certification
9 22 (2.36%) CCNP
10 20 (2.15%) ITIL Foundation Certificate
11 19 (2.04%) CISSP
12 16 (1.72%) MCP
13 11 (1.18%) CCENT
14 9 (0.97%) CISM
15 8 (0.86%) MCSE
15 8 (0.86%) TOGAF Certification
16 7 (0.75%) CISA
16 7 (0.75%) VMware Certified Professional (VCP)
17 6 (0.64%) Citrix Certification
17 6 (0.64%) MCSA
Quality Assurance & Compliance
1 186 (19.96%) SLA
2 21 (2.25%) ISO/IEC 27001
2 21 (2.25%) QA
3 16 (1.72%) Data Quality
4 12 (1.29%) GDPR
5 8 (0.86%) NIST
6 5 (0.54%) Sarbanes-Oxley
7 4 (0.43%) COBIT
7 4 (0.43%) PCI DSS
8 3 (0.32%) GPG13
8 3 (0.32%) HMG Security Policy Framework
8 3 (0.32%) ISO/IEC 20000
8 3 (0.32%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 3 (0.32%) NCSC
9 2 (0.21%) GAMP
9 2 (0.21%) PMO
9 2 (0.21%) RMADS
10 1 (0.11%) GxP
10 1 (0.11%) HIPAA
10 1 (0.11%) JSP 440
System Software
1 168 (18.03%) Active Directory
2 43 (4.61%) VMware Infrastructure
3 21 (2.25%) Hyper-V
4 18 (1.93%) VMware ESXi
5 15 (1.61%) Virtual Machines
6 14 (1.50%) vSphere
7 13 (1.39%) Docker
8 9 (0.97%) VMware NSX
9 8 (0.86%) Citrix Hypervisor
9 8 (0.86%) XenApp
10 7 (0.75%) EMC RecoverPoint
10 7 (0.75%) Firmware
11 6 (0.64%) XenDesktop
12 5 (0.54%) BitLocker
13 4 (0.43%) vCloud
14 3 (0.32%) Microsoft App-V
14 3 (0.32%) Oracle RAC
14 3 (0.32%) Virtual Desktop
15 2 (0.21%) NFS
15 2 (0.21%) ProxySG
Systems Management
1 89 (9.55%) SCCM
2 18 (1.93%) SCOM
3 13 (1.39%) Microsoft Intune
4 12 (1.29%) Kubernetes
4 12 (1.29%) Systems Management Server (SMS)
5 10 (1.07%) ITRS Geneos
5 10 (1.07%) Oracle RMAN
6 9 (0.97%) AirWatch
7 8 (0.86%) Grafana
7 8 (0.86%) NetBackup
8 7 (0.75%) Ansible
9 6 (0.64%) Cisco CUCM
9 6 (0.64%) FortiGate
9 6 (0.64%) Nagios
9 6 (0.64%) Norton AntiVirus
9 6 (0.64%) QRadar
9 6 (0.64%) Tivoli
9 6 (0.64%) vCenter Server
10 5 (0.54%) Cisco UCCX
10 5 (0.54%) ServiceCenter
Vendors
1 238 (25.54%) Microsoft
2 108 (11.59%) Cisco
3 75 (8.05%) VMware
4 74 (7.94%) Citrix
5 69 (7.40%) Remedy
6 59 (6.33%) ServiceNow
7 55 (5.90%) Oracle
8 54 (5.79%) HP
9 27 (2.90%) Splunk
10 23 (2.47%) IBM
11 21 (2.25%) BMC
12 19 (2.04%) iManage
12 19 (2.04%) SAP
13 18 (1.93%) Dell
13 18 (1.93%) LexisNexis
14 17 (1.82%) EMC
14 17 (1.82%) Lotus
15 16 (1.72%) Adobe
16 15 (1.61%) Apple
16 15 (1.61%) Juniper