Period
to 27 November 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 27 November 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
UK > England
6 months to
27 Nov 2021
Same period 2020 Same period 2019
Rank 242 219 214
Rank change year-on-year -23 -5 +43
Contract jobs citing Incident Management 807 366 935
As % of all contract jobs advertised in England 1.14% 1.20% 1.24%
As % of the Processes & Methodologies category 1.28% 1.37% 1.43%
Number of daily rates quoted 471 225 547
10th Percentile £160 £164 £150
25th Percentile £285 £300 £225
Median daily rate (50th Percentile) £450 £450 £375
Median % change year-on-year - +20.00% -
75th Percentile £550 £503 £488
90th Percentile £625 £588 £625
UK median daily rate £450 £425 £375
% change year-on-year +5.88% +13.33% +3.45%
Number of hourly rates quoted 137 23 91
10th Percentile £12.06 £12.00 £12.98
25th Percentile £12.50 £13.00 £13.50
Median hourly rate £13.50 £15.00 £16.50
Median % change year-on-year -10.00% -9.09% -
75th Percentile £19.06 £19.50 £20.27
90th Percentile £24.50 £21.50 £25.25
UK median hourly rate £13.50 £15.00 £17.50
% change year-on-year -10.00% -14.29% +9.38%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 62,904 26,639 65,393
As % of all contract IT jobs advertised in England 89.24% 87.01% 86.98%
Number of daily rates quoted 44,556 18,375 44,233
10th Percentile £321 £300 £300
25th Percentile £415 £375 £377
Median daily rate (50th Percentile) £525 £475 £475
Median % change year-on-year +10.53% - -
75th Percentile £625 £575 £575
90th Percentile £713 £675 £650
UK median daily rate £523 £475 £475
% change year-on-year +10.00% - +3.15%
Number of hourly rates quoted 1,544 844 1,905
10th Percentile £12.24 £11.75 £11.71
25th Percentile £15.00 £15.69 £14.78
Median hourly rate £24.81 £26.98 £22.36
Median % change year-on-year -8.04% +20.69% +11.78%
75th Percentile £49.50 £46.50 £46.00
90th Percentile £63.93 £57.50 £53.75
UK median hourly rate £25.00 £26.51 £22.36
% change year-on-year -5.68% +18.56% +11.78%

Incident Management
Job Vacancy Trend in England

Job postings citing Incident Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Incident Management in England

Incident Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Incident Management in England.

Daily rate trend for Incident Management in England

Incident Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Incident Management in England over the 6 months to 27 November 2021.

Daily rate histogram for Incident Management in England

Incident Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Incident Management in England.

Hourly rate trend for Incident Management in England

Incident Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Incident Management in England over the 6 months to 27 November 2021.

Hourly rate histogram for Incident Management in England

Incident Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the England region over the 6 months to 27 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -65 309 £500 +5.26% 106
North of England +36 161 £300 -14.29% 87
South East -58 101 £375 +1.35% 53
North West +13 93 £356 +17.17% 46
East of England +4 93 £475 +11.76% 32
South West -29 57 £475 +4.40% 28
Midlands -51 50 £400 +10.34% 45
Yorkshire -3 49 £218 -42.00% 23
West Midlands -53 38 £400 -9.86% 32
North East +3 19 £160 -54.29% 18
East Midlands -25 12 £275 +66.67% 13
Incident Management
UK

For the 6 months to 27 November 2021, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Incident Management.

1 330 (40.89%) ITIL
2 251 (31.10%) Windows
3 222 (27.51%) Social Skills
4 203 (25.15%) Microsoft
5 182 (22.55%) Problem Management
6 177 (21.93%) Change Management
7 165 (20.45%) Active Directory
8 152 (18.84%) Service Delivery
9 141 (17.47%) Finance
10 133 (16.48%) Service Management
10 133 (16.48%) Microsoft 365
11 126 (15.61%) Security Cleared
12 123 (15.24%) Problem-Solving
13 98 (12.14%) SC Cleared
14 97 (12.02%) Agile Software Development
15 94 (11.65%) SQL
16 93 (11.52%) Linux
17 92 (11.40%) SLA
17 92 (11.40%) Azure
18 89 (11.03%) Cybersecurity
19 87 (10.78%) Microsoft Office
20 85 (10.53%) ServiceNow
21 82 (10.16%) ITSM
22 79 (9.79%) Citrix
23 73 (9.05%) Public Sector
24 69 (8.55%) Management Information System
25 68 (8.43%) Firewall
26 66 (8.18%) Windows 10
27 64 (7.93%) DevOps
27 64 (7.93%) Analytical Skills

Incident Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (4.71%) SharePoint
2 17 (2.11%) MS Exchange
3 15 (1.86%) IIS
4 14 (1.73%) Confluence
5 12 (1.49%) Blackberry Enterprise Server
5 12 (1.49%) Exchange Server 2013
6 11 (1.36%) Apache
6 11 (1.36%) Skype for Business
6 11 (1.36%) Tomcat
7 9 (1.12%) CMS
8 7 (0.87%) WebSphere
9 5 (0.62%) WebLogic
10 4 (0.50%) SharePoint 2013
11 3 (0.37%) Appian
11 3 (0.37%) JBoss
11 3 (0.37%) WebSphere Application Server
12 2 (0.25%) IBM HTTP Server
12 2 (0.25%) IBM Notes
12 2 (0.25%) MQSeries
12 2 (0.25%) SAS
Applications
1 87 (10.78%) Microsoft Office
2 26 (3.22%) Microsoft Excel
3 5 (0.62%) Microsoft PowerPoint
4 3 (0.37%) Spreadsheet
Business Applications
1 9 (1.12%) Remedy ITSM
2 6 (0.74%) Oracle EBS
3 5 (0.62%) Sentinel
4 4 (0.50%) SAP S/4HANA
5 2 (0.25%) assyst
5 2 (0.25%) Oracle Applications
5 2 (0.25%) Oracle EBS R12
5 2 (0.25%) Oracle ERP
5 2 (0.25%) Oracle Financials
6 1 (0.12%) Adobe Campaign
6 1 (0.12%) BusinessWorks
6 1 (0.12%) Dynamics CRM
6 1 (0.12%) ION MarketView
6 1 (0.12%) Maximo
6 1 (0.12%) Oracle Cash Management
6 1 (0.12%) RMDS
6 1 (0.12%) SAP WM
6 1 (0.12%) ScheduALL
Cloud Services
1 133 (16.48%) Microsoft 365
2 92 (11.40%) Azure
3 58 (7.19%) AWS
4 25 (3.10%) PaaS
5 20 (2.48%) IaaS
5 20 (2.48%) Power Platform
5 20 (2.48%) SaaS
6 18 (2.23%) GCP
7 10 (1.24%) Azure Active Directory
8 8 (0.99%) Cloud Computing
9 7 (0.87%) Azure Sentinel
9 7 (0.87%) Mimecast
10 6 (0.74%) Azure Cosmos DB
10 6 (0.74%) GitHub
10 6 (0.74%) Google Workspace
10 6 (0.74%) Yammer
11 5 (0.62%) AWS CloudFormation
11 5 (0.62%) Azure Storage
11 5 (0.62%) OneDrive
11 5 (0.62%) Virtual Private Cloud
Communications & Networking
1 68 (8.43%) Firewall
2 39 (4.83%) DNS
3 38 (4.71%) VPN
4 34 (4.21%) TCP/IP
5 31 (3.84%) Wi-Fi
6 29 (3.59%) LAN
6 29 (3.59%) WAN
7 28 (3.47%) DHCP
8 22 (2.73%) HTTP
9 16 (1.98%) Skype
10 15 (1.86%) Wireless
11 14 (1.73%) Cisco ASA
11 14 (1.73%) Network Security
12 11 (1.36%) Internet
12 11 (1.36%) SSL
13 10 (1.24%) IP Telephony
14 8 (0.99%) BGP
14 8 (0.99%) OSPF
14 8 (0.99%) SAN
14 8 (0.99%) VoIP
Database & Business Intelligence
1 42 (5.20%) SQL Server
2 20 (2.48%) Power BI
3 17 (2.11%) Data Warehouse
4 15 (1.86%) MySQL
5 10 (1.24%) Oracle Database
6 8 (0.99%) Relational Database
6 8 (0.99%) SQL Server Integration Services
7 7 (0.87%) SQL Server 2008
8 6 (0.74%) BusinessObjects
8 6 (0.74%) BusinessObjects Web Intelligence
8 6 (0.74%) Lumira
8 6 (0.74%) SQL Server Analysis Services
8 6 (0.74%) Tableau
9 5 (0.62%) Azure SQL Database
9 5 (0.62%) Redis
10 4 (0.50%) DataStage
10 4 (0.50%) KDB
10 4 (0.50%) Oracle Database 12c
10 4 (0.50%) QlikView
10 4 (0.50%) SQL Server 2012
Development Applications
1 28 (3.47%) JIRA
2 11 (1.36%) Jenkins
3 6 (0.74%) Git (software)
4 4 (0.50%) Artifactory
4 4 (0.50%) Bitbucket
5 3 (0.37%) Eclipse
5 3 (0.37%) Octopus Deploy
6 2 (0.25%) Crashlytics
6 2 (0.25%) Gerrit
6 2 (0.25%) git-flow
6 2 (0.25%) JMeter
6 2 (0.25%) Postman
6 2 (0.25%) SoapUI
6 2 (0.25%) Visual Studio
7 1 (0.12%) CircleCI
7 1 (0.12%) GitLab
7 1 (0.12%) Oracle APEX
7 1 (0.12%) Rational Rhapsody
7 1 (0.12%) SonarQube
7 1 (0.12%) TeamCity
General
1 222 (27.51%) Social Skills
2 141 (17.47%) Finance
3 73 (9.05%) Public Sector
4 64 (7.93%) Analytical Skills
5 56 (6.94%) Retail
6 42 (5.20%) Banking
7 28 (3.47%) Telecoms
8 22 (2.73%) Organisational Skills
8 22 (2.73%) Presentation Skills
9 21 (2.60%) Legal
10 18 (2.23%) Investment Banking
10 18 (2.23%) Manufacturing
11 15 (1.86%) Electronics
11 15 (1.86%) Marketing
12 12 (1.49%) Front Office
13 11 (1.36%) Financial Institution
13 11 (1.36%) French Language
14 9 (1.12%) Influencing Skills
15 8 (0.99%) Documentation Skills
16 5 (0.62%) Publishing
Job Titles
1 254 (31.47%) Analyst
2 129 (15.99%) Service Analyst
3 114 (14.13%) Service Desk Analyst
4 54 (6.69%) Service Manager
5 47 (5.82%) Support Engineer
6 44 (5.45%) Support Analyst
7 42 (5.20%) Applications Support
8 33 (4.09%) Incident Manager
9 30 (3.72%) IT Analyst
9 30 (3.72%) IT Support
10 27 (3.35%) Consultant
10 27 (3.35%) IT Manager
11 25 (3.10%) Delivery Manager
12 24 (2.97%) 1st Line Support
13 23 (2.85%) Security Analyst
14 22 (2.73%) Network Engineer
15 21 (2.60%) Desktop Support
15 21 (2.60%) Service Delivery Manager
16 20 (2.48%) IT Engineer
17 18 (2.23%) Developer
Libraries, Frameworks & Software Standards
1 21 (2.60%) FIX Protocol
2 15 (1.86%) XML
3 14 (1.73%) HTML
4 13 (1.61%) Web Services
5 11 (1.36%) .NET
5 11 (1.36%) JSON
5 11 (1.36%) REST
6 8 (0.99%) SOAP
7 7 (0.87%) CSS
8 6 (0.74%) LDAP
9 5 (0.62%) Ajax
9 5 (0.62%) HTML5
9 5 (0.62%) JMS
9 5 (0.62%) Kafka
9 5 (0.62%) LAMP
9 5 (0.62%) WebSphere MQ
9 5 (0.62%) XML-RPC
10 4 (0.50%) Middleware
10 4 (0.50%) Node.js
10 4 (0.50%) SonicMQ
Miscellaneous
1 69 (8.55%) Management Information System
2 24 (2.97%) Data Protection Act
2 24 (2.97%) NHS
3 23 (2.85%) Security Operations Centre
4 21 (2.60%) Public Cloud
5 20 (2.48%) Data Centre
6 19 (2.35%) CMDB
7 17 (2.11%) Derivative
7 17 (2.11%) iPhone
7 17 (2.11%) Self-Motivation
8 15 (1.86%) Cyberthreat
9 12 (1.49%) Blackberry
9 12 (1.49%) Clustering
10 10 (1.24%) Equities
11 9 (1.12%) Enterprise Cloud
11 9 (1.12%) User Experience
12 8 (0.99%) Blog
12 8 (0.99%) PKI
12 8 (0.99%) Smartphone
12 8 (0.99%) Video Conferencing
Operating Systems
1 251 (31.10%) Windows
2 93 (11.52%) Linux
3 66 (8.18%) Windows 10
4 45 (5.58%) Windows 7
5 38 (4.71%) Windows Server
6 34 (4.21%) Unix
7 17 (2.11%) Windows Server 2012
8 10 (1.24%) Mac OS
9 8 (0.99%) Android
9 8 (0.99%) Windows XP
10 7 (0.87%) Red Hat Enterprise Linux
10 7 (0.87%) Windows 8
11 6 (0.74%) Windows Server 2008
12 4 (0.50%) Apple iOS
12 4 (0.50%) Ubuntu
12 4 (0.50%) Windows Server 2019
13 3 (0.37%) Windows Server 2003
13 3 (0.37%) Windows Server 2016
14 2 (0.25%) Mac OS X
14 2 (0.25%) Solaris
Processes & Methodologies
1 330 (40.89%) ITIL
2 182 (22.55%) Problem Management
3 177 (21.93%) Change Management
4 152 (18.84%) Service Delivery
5 133 (16.48%) Service Management
6 123 (15.24%) Problem-Solving
7 97 (12.02%) Agile Software Development
8 89 (11.03%) Cybersecurity
9 82 (10.16%) ITSM
10 64 (7.93%) DevOps
11 60 (7.43%) Risk Management
12 58 (7.19%) Information Security
13 54 (6.69%) Configuration Management
13 54 (6.69%) Stakeholder Management
14 52 (6.44%) Major Incident Management
14 52 (6.44%) Security Operations
15 45 (5.58%) Capacity Management
15 45 (5.58%) Continuous Improvement
16 44 (5.45%) Data Protection
16 44 (5.45%) Knowledge Management
Programming Languages
1 94 (11.65%) SQL
2 61 (7.56%) PowerShell
3 36 (4.46%) Python
4 26 (3.22%) Java
5 15 (1.86%) JavaScript
5 15 (1.86%) Shell Script
6 13 (1.61%) VBScript
7 12 (1.49%) Bash Shell
8 9 (1.12%) VB
9 7 (0.87%) C
10 5 (0.62%) C#
11 4 (0.50%) R
12 3 (0.37%) Go
12 3 (0.37%) Perl
12 3 (0.37%) PL/SQL
13 2 (0.25%) Kotlin
13 2 (0.25%) Objective-C
13 2 (0.25%) PHP
13 2 (0.25%) TypeScript
14 1 (0.12%) C-shell
Qualifications
1 126 (15.61%) Security Cleared
2 98 (12.14%) SC Cleared
3 64 (7.93%) Degree
4 47 (5.82%) ITIL Certification
4 47 (5.82%) MCP
5 41 (5.08%) Microsoft Certification
6 33 (4.09%) CISSP
7 28 (3.47%) MCSA
8 25 (3.10%) DV Cleared
9 23 (2.85%) CISM
10 20 (2.48%) A+ Certification
11 19 (2.35%) Computer Science Degree
12 18 (2.23%) Cisco Certification
13 17 (2.11%) MCSE
14 16 (1.98%) ITIL Foundation Certificate
15 14 (1.73%) CISA
16 12 (1.49%) CCNP
17 11 (1.36%) CEH
18 10 (1.24%) CCNA
19 9 (1.12%) CRISC
Quality Assurance & Compliance
1 92 (11.40%) SLA
2 41 (5.08%) ISO/IEC 27001
3 26 (3.22%) NIST
4 20 (2.48%) GDPR
5 18 (2.23%) GRC
6 14 (1.73%) Data Quality
7 12 (1.49%) COBIT
8 9 (1.12%) NCSC
8 9 (1.12%) QA
9 8 (0.99%) Cyber Essentials
10 7 (0.87%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 7 (0.87%) PCI DSS
11 6 (0.74%) PMO
11 6 (0.74%) Sarbanes-Oxley
12 5 (0.62%) Accessibility
13 4 (0.50%) ISO 22301
14 3 (0.37%) GLP
14 3 (0.37%) GMP
14 3 (0.37%) ISO 31000
14 3 (0.37%) MiFID
System Software
1 165 (20.45%) Active Directory
2 40 (4.96%) VMware Infrastructure
3 18 (2.23%) Hyper-V
4 12 (1.49%) Docker
5 11 (1.36%) VMware ESXi
6 8 (0.99%) vSphere
7 7 (0.87%) XenApp
7 7 (0.87%) XenDesktop
8 6 (0.74%) Firmware
8 6 (0.74%) Virtual Servers
9 3 (0.37%) Oracle RAC
9 3 (0.37%) Virtual Desktop
10 2 (0.25%) Microsoft App-V
10 2 (0.25%) NFS
10 2 (0.25%) Virtual Machines
10 2 (0.25%) VMware NSX
11 1 (0.12%) vCloud
Systems Management
1 37 (4.58%) SCCM
2 21 (2.60%) AirWatch
3 19 (2.35%) Ansible
4 17 (2.11%) Microsoft Intune
4 17 (2.11%) Terraform
5 16 (1.98%) ITRS Geneos
6 11 (1.36%) Puppet
7 10 (1.24%) RSA Archer
8 9 (1.12%) McAfee ePO
8 9 (1.12%) Nagios
9 7 (0.87%) Kubernetes
9 7 (0.87%) Microsoft Clustering
10 6 (0.74%) Active Directory Federation Services
10 6 (0.74%) Trend Micro Deep Security
10 6 (0.74%) WMI
11 5 (0.62%) Control-M
11 5 (0.62%) SCOM
12 4 (0.50%) Cisco CUCM
12 4 (0.50%) NetBackup
12 4 (0.50%) WSUS
Vendors
1 203 (25.15%) Microsoft
2 85 (10.53%) ServiceNow
3 79 (9.79%) Citrix
4 60 (7.43%) Cisco
5 55 (6.82%) VMware
6 49 (6.07%) Oracle
7 35 (4.34%) IBM
8 28 (3.47%) Remedy
8 28 (3.47%) Splunk
9 27 (3.35%) SAP
10 16 (1.98%) Sun
11 15 (1.86%) Apple
11 15 (1.86%) Qualys
12 12 (1.49%) Meraki
13 11 (1.36%) BMC
13 11 (1.36%) McAfee
14 10 (1.24%) HP
14 10 (1.24%) Ivanti
14 10 (1.24%) SolarWinds
15 8 (0.99%) F5