1st/2nd Line Support Engineer Contracts in England

1st/2nd Line Support Engineer
UK > England

The median 1st/2nd Line Support Engineer daily rate in England is £213, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 463 496 623
Rank change year-on-year +33 +127 +101
Contract jobs requiring a 1st/2nd Line Support Engineer 22 46 30
As % of all contract jobs advertised in England 0.090% 0.12% 0.059%
As % of the Job Titles category 0.098% 0.13% 0.063%
Number of daily rates quoted 17 39 24
10th Percentile £140 £137 £145
25th Percentile £175 £175 £150
Median daily rate (50th Percentile) £213 £200 £183
Median % change year-on-year +6.25% +9.59% +4.29%
75th Percentile £255 £214 £241
90th Percentile £313 £241 £294
UK median daily rate £213 £200 £175
% change year-on-year +6.25% +14.29% -
Number of hourly rates quoted 2 3 1
10th Percentile £19.12 - -
25th Percentile £20.04 - -
Median hourly rate £21.58 £17.72 £20.00
Median % change year-on-year +21.78% -11.40% +17.65%
75th Percentile £23.12 £20.74 -
90th Percentile £24.04 £22.54 -
UK median hourly rate £21.58 £17.72 £20.00
% change year-on-year +21.78% -11.40% +21.21%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 22,549 34,488 47,741
% of contract IT jobs with a recognized job title 92.59% 92.73% 94.62%
Number of daily rates quoted 15,007 22,894 33,903
10th Percentile £300 £275 £313
25th Percentile £409 £413 £425
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +4.76%
75th Percentile £638 £643 £663
90th Percentile £750 £750 £763
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 900 2,432 1,409
10th Percentile £14.20 £13.00 £14.35
25th Percentile £18.51 £16.30 £20.00
Median hourly rate £30.62 £36.31 £45.00
Median % change year-on-year -15.67% -19.32% +100.00%
75th Percentile £63.75 £61.25 £65.00
90th Percentile £75.00 £72.50 £76.60
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

1st/2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support Engineer in England.

Daily rate trend for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing 1st/2nd Line Support Engineer in England over the 6 months to 1 May 2025.

Daily rate histogram for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support Engineer in England.

Hourly rate trend for 1st/2nd Line Support Engineer in England

1st/2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Engineer within the England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +32 9 £255 +27.50%
Midlands +17 6 £165 -17.50%
West Midlands +11 5 £150 -25.00%
South East +44 3 £213 -8.60% 1
North of England +13 2 £210 +2.44% 3
South West +41 1 - - 1
East of England +30 1 £180 -
North West +11 1 £210 -4.55% 2
Yorkshire +8 1 - - 1
East Midlands +8 1 £180 -10.00%
1st/2nd Line Support Engineer
UK

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 1 May 2025, 1st/2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st/2nd Line Support Engineer in the job title.

1 14 (63.64%) Microsoft 365
1 14 (63.64%) Active Directory
2 12 (54.55%) Windows
3 10 (45.45%) Microsoft
4 7 (31.82%) VPN
5 6 (27.27%) Finance
5 6 (27.27%) Windows 10
5 6 (27.27%) Azure
5 6 (27.27%) Social Skills
6 5 (22.73%) Microsoft Office
6 5 (22.73%) JIRA
7 4 (18.18%) Investment Management
7 4 (18.18%) Video Conferencing
7 4 (18.18%) Security Cleared
7 4 (18.18%) Citrix
7 4 (18.18%) Service Management
7 4 (18.18%) Service Delivery
7 4 (18.18%) ITSM
7 4 (18.18%) Inclusion and Diversity
7 4 (18.18%) Customer Service
7 4 (18.18%) Onboarding
7 4 (18.18%) Zscaler
7 4 (18.18%) Microsoft Intune
7 4 (18.18%) Remote Desktop
7 4 (18.18%) Palo Alto
7 4 (18.18%) Slack
7 4 (18.18%) Asana
8 3 (13.64%) Problem-Solving
8 3 (13.64%) Public Sector
8 3 (13.64%) DNS

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (9.09%) Microsoft Exchange
2 1 (4.55%) SharePoint
Applications
1 5 (22.73%) Microsoft Office
Cloud Services
1 14 (63.64%) Microsoft 365
2 6 (27.27%) Azure
3 4 (18.18%) Asana
3 4 (18.18%) Slack
4 1 (4.55%) Entra ID
Communications & Networking
1 7 (31.82%) VPN
2 4 (18.18%) Remote Desktop
3 3 (13.64%) DHCP
3 3 (13.64%) DNS
4 2 (9.09%) BGP
4 2 (9.09%) Cisco Firepower
4 2 (9.09%) IPsec
4 2 (9.09%) MPLS
4 2 (9.09%) WAN
4 2 (9.09%) Wi-Fi
5 1 (4.55%) TCP/IP
Development Applications
1 5 (22.73%) JIRA
General
1 6 (27.27%) Finance
1 6 (27.27%) Social Skills
2 4 (18.18%) Inclusion and Diversity
3 3 (13.64%) Public Sector
4 1 (4.55%) Aerospace
Miscellaneous
1 4 (18.18%) Onboarding
1 4 (18.18%) Video Conferencing
2 2 (9.09%) iPhone
2 2 (9.09%) PKI
3 1 (4.55%) Driving Licence
3 1 (4.55%) Smartphone
Operating Systems
1 12 (54.55%) Windows
2 6 (27.27%) Windows 10
3 2 (9.09%) Android
3 2 (9.09%) Apple iOS
4 1 (4.55%) Mac OS
4 1 (4.55%) Windows 7
4 1 (4.55%) Windows Server 2008
Processes & Methodologies
1 4 (18.18%) Customer Service
1 4 (18.18%) Investment Management
1 4 (18.18%) ITSM
1 4 (18.18%) Service Delivery
1 4 (18.18%) Service Management
2 3 (13.64%) ITIL
2 3 (13.64%) Problem-Solving
3 2 (9.09%) Mobile Device Management
4 1 (4.55%) Asset Management
4 1 (4.55%) Biotechnology
4 1 (4.55%) Change Control
4 1 (4.55%) Proactive Maintenance
4 1 (4.55%) Proactive Monitoring
4 1 (4.55%) Process Improvement
4 1 (4.55%) Time Management
4 1 (4.55%) User Experience
Qualifications
1 4 (18.18%) Security Cleared
2 3 (13.64%) SC Cleared
3 2 (9.09%) DBS Check
Quality Assurance & Compliance
1 1 (4.55%) SLA
System Software
1 14 (63.64%) Active Directory
Systems Management
1 4 (18.18%) Microsoft Intune
2 1 (4.55%) SCCM
Vendors
1 10 (45.45%) Microsoft
2 4 (18.18%) Citrix
2 4 (18.18%) Palo Alto
2 4 (18.18%) Zscaler
3 3 (13.64%) Cisco
4 2 (9.09%) Juniper
5 1 (4.55%) Apple
5 1 (4.55%) Google
5 1 (4.55%) VMware