Period
to 20 February 2018

The median contractor rate for a 1st/2nd Line Support Engineer was £130 per day in advertised job vacancies during the 6 months to 20 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support Engineer
UK
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 776 724 760
Rank change year-on-year -52 +36 0
Contract jobs requiring a 1st/2nd Line Support Engineer 93 119 119
As % of all contract IT jobs advertised in the UK 0.092% 0.12% 0.11%
As % of the Job Titles category 0.097% 0.13% 0.12%
Number of daily rates quoted 49 67 39
UK median daily rate £130 £150 £138
Median daily rate % change year-on-year -13.33% +9.09% -14.06%
10th Percentile £103 £105 £93
90th Percentile £189 £191 £275
UK excluding London median daily rate £120 £150 £140
% change year-on-year -20.00% +7.14% -20.00%
Number of hourly rates quoted 21 10 36
UK median hourly rate £17.00 £14.38 £14.25
Median hourly rate % change year-on-year +18.26% +0.88% +3.64%
10th Percentile £11.75 £11.25 £10.17
90th Percentile £160.00 £32.50 £22.00
UK excluding London median hourly rate £16.50 £14.75 £14.50
% change year-on-year +11.86% +1.72% +7.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,244 90,304 101,790
% of contract IT jobs with a recognized job title 94.78% 94.76% 95.02%
Number of daily rates quoted 63,934 58,869 65,148
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £253 £250
90th Percentile £625 £606 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +1.33%
Number of hourly rates quoted 2,859 3,223 3,703
UK median hourly rate £18.70 £18.00 £19.00
Median hourly rate % change year-on-year +3.89% -5.26% +15.15%
10th Percentile £11.00 £10.63 £10.50
90th Percentile £48.02 £47.50 £47.83
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.43%

1st/2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support Engineer.

Contractor daily rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support Engineer over the 6 months to 20 February 2018.

Contractor daily rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support Engineer.

Contractor hourly rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support Engineer over the 6 months to 20 February 2018.

Contractor hourly rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -59 85 £130 -13.33% 19
UK excluding London -30 50 £120 -20.00% 14
London -25 42 £138 -8.33% 5
South East -25 25 £113 -24.67% 2
North of England +30 6 £135 -10.00% 4
Midlands +9 6 £115 -42.50% 1
Yorkshire +1 5 £125 - 3
West Midlands +12 4 £98 -50.88%
South West +3 4 - - 3
Wales -8 4 - -
Scotland -14 4 £130 -13.33%
East Midlands +4 2 £133 - 1
North East +46 1 £145 -3.33%
East of England -12 1 £110 -12.00% 4

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 February 2018, 1st/2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support Engineer in the job title.

1 75 (80.65%) Windows
2 64 (68.82%) Active Directory
3 47 (50.54%) Windows 7
4 44 (47.31%) Microsoft
5 32 (34.41%) Windows 10
6 31 (33.33%) Office 365
6 31 (33.33%) Microsoft Office
7 21 (22.58%) MS Exchange
8 19 (20.43%) ITIL
9 18 (19.35%) Windows Server 2012
9 18 (19.35%) Windows Server
10 16 (17.20%) Windows Server 2008
11 12 (12.90%) Windows 8
11 12 (12.90%) Apple
12 11 (11.83%) Citrix
13 10 (10.75%) WAN
14 9 (9.68%) TCP/IP
14 9 (9.68%) VPN
14 9 (9.68%) Android
15 8 (8.60%) Finance
15 8 (8.60%) SCCM
15 8 (8.60%) LAN
15 8 (8.60%) Firewall
16 7 (7.53%) SharePoint
16 7 (7.53%) HP
16 7 (7.53%) Mac OS X
16 7 (7.53%) Skype
17 6 (6.45%) Mobile Device Management
17 6 (6.45%) Remote Desktop
17 6 (6.45%) Skype for Business

1st/2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (22.58%) MS Exchange
2 7 (7.53%) SharePoint
3 6 (6.45%) Skype for Business
4 5 (5.38%) Exchange Server 2010
5 4 (4.30%) Exchange Server 2013
6 2 (2.15%) Exchange Server 2007
6 2 (2.15%) SharePoint 2013
7 1 (1.08%) Exchange Server 2003
Applications
1 31 (33.33%) Microsoft Office
2 2 (2.15%) Adobe Creative Suite
2 2 (2.15%) Microsoft Excel
3 1 (1.08%) AutoCAD
3 1 (1.08%) Microsoft PowerPoint
3 1 (1.08%) Revit
Business Applications
1 2 (2.15%) Eikon
2 1 (1.08%) Dynamics CRM
2 1 (1.08%) Dynamics NAV
Cloud Services
1 31 (33.33%) Office 365
2 4 (4.30%) Microsoft Azure
3 1 (1.08%) Adobe Creative Cloud
3 1 (1.08%) Azure Active Directory
3 1 (1.08%) OneDrive
Communications & Networking
1 10 (10.75%) WAN
2 9 (9.68%) TCP/IP
2 9 (9.68%) VPN
3 8 (8.60%) Firewall
3 8 (8.60%) LAN
4 7 (7.53%) Skype
5 6 (6.45%) DHCP
5 6 (6.45%) DNS
5 6 (6.45%) Remote Desktop
6 2 (2.15%) 4G
6 2 (2.15%) Broadband
6 2 (2.15%) Internet
6 2 (2.15%) Intranet
6 2 (2.15%) SAN
6 2 (2.15%) VoIP
6 2 (2.15%) Wireless
7 1 (1.08%) Cisco IOS
7 1 (1.08%) NAS
7 1 (1.08%) Network Security
7 1 (1.08%) Wi-Fi
Database & Business Intelligence
1 1 (1.08%) SQL Server Integration Services
General
1 8 (8.60%) Finance
2 6 (6.45%) Law
3 5 (5.38%) Banking
4 3 (3.23%) Manufacturing
5 2 (2.15%) Retail
6 1 (1.08%) Advertising
6 1 (1.08%) Financial Institution
6 1 (1.08%) Telecoms
Miscellaneous
1 6 (6.45%) iPhone
1 6 (6.45%) Smartphone
2 5 (5.38%) Blackberry
3 2 (2.15%) Fat Client
3 2 (2.15%) Handset
3 2 (2.15%) Thin Client
3 2 (2.15%) Video Conferencing
4 1 (1.08%) Data Centre
4 1 (1.08%) Driving Licence
4 1 (1.08%) Fintech
4 1 (1.08%) iPad
Operating Systems
1 75 (80.65%) Windows
2 47 (50.54%) Windows 7
3 32 (34.41%) Windows 10
4 18 (19.35%) Windows Server
4 18 (19.35%) Windows Server 2012
5 16 (17.20%) Windows Server 2008
6 12 (12.90%) Windows 8
7 9 (9.68%) Android
8 7 (7.53%) Mac OS X
9 6 (6.45%) Windows XP
10 4 (4.30%) Apple iOS
11 3 (3.23%) Windows Server 2003
Processes & Methodologies
1 19 (20.43%) ITIL
2 6 (6.45%) Mobile Device Management
3 4 (4.30%) Incident Management
4 3 (3.23%) Migration
4 3 (3.23%) Presales
4 3 (3.23%) Service Delivery
5 2 (2.15%) PDM
5 2 (2.15%) Project Management
5 2 (2.15%) Service Management
5 2 (2.15%) Software Deployment
6 1 (1.08%) Application Packaging
6 1 (1.08%) Change Control
6 1 (1.08%) CRM
6 1 (1.08%) Data Migration
6 1 (1.08%) E-Commerce
6 1 (1.08%) Logistics
6 1 (1.08%) Patch Management
6 1 (1.08%) Risk Management
6 1 (1.08%) Security Management
6 1 (1.08%) Time Management
Programming Languages
1 4 (4.30%) SQL
Qualifications
1 6 (6.45%) Microsoft Certification
2 5 (5.38%) MCP
3 3 (3.23%) Degree
3 3 (3.23%) MCITP
3 3 (3.23%) SC Cleared
3 3 (3.23%) Security Cleared
4 2 (2.15%) A+ Certification
4 2 (2.15%) MCSE
5 1 (1.08%) CCENT
5 1 (1.08%) DBS Check
5 1 (1.08%) ITIL Certification
5 1 (1.08%) MCDST
5 1 (1.08%) MCSA
Quality Assurance & Compliance
1 4 (4.30%) SLA
2 1 (1.08%) Disclosure Scotland
System Software
1 64 (68.82%) Active Directory
2 3 (3.23%) Terminal Services
2 3 (3.23%) VMware Infrastructure
3 2 (2.15%) XenApp
4 1 (1.08%) Hyper-V
4 1 (1.08%) VMware ESXi
4 1 (1.08%) XenServer
Systems Management
1 8 (8.60%) SCCM
2 1 (1.08%) AirWatch
2 1 (1.08%) Jamf Pro
Vendors
1 44 (47.31%) Microsoft
2 12 (12.90%) Apple
3 11 (11.83%) Citrix
4 7 (7.53%) HP
5 6 (6.45%) VMware
6 5 (5.38%) Avaya
6 5 (5.38%) Cisco
7 3 (3.23%) Adobe
7 3 (3.23%) Bloomberg
8 2 (2.15%) Aruba
8 2 (2.15%) Dell
8 2 (2.15%) Ivanti
8 2 (2.15%) NETGEAR
8 2 (2.15%) Reuters
8 2 (2.15%) Sage
8 2 (2.15%) Symantec
9 1 (1.08%) Capita
9 1 (1.08%) Remedy
9 1 (1.08%) Samsung
9 1 (1.08%) Spiceworks