Period
to 18 June 2018

The median contractor rate for a 1st/2nd Line Support Engineer was £125 per day in advertised job vacancies during the 6 months to 18 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support Engineer
UK
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 783 735 795
Rank change year-on-year -48 +60 -42
Contract jobs requiring a 1st/2nd Line Support Engineer 85 97 94
As % of all contract IT jobs advertised in the UK 0.085% 0.11% 0.089%
As % of the Job Titles category 0.090% 0.11% 0.093%
Number of daily rates quoted 42 54 39
UK median daily rate £125 £145 £150
Median daily rate % change year-on-year -13.79% -3.33% +22.45%
10th Percentile £96 £105 £109
90th Percentile £219 £193 £200
UK excluding London median daily rate £110 £145 £150
% change year-on-year -24.14% -3.33% +22.45%
Number of hourly rates quoted 17 15 21
UK median hourly rate £16.50 £14.25 £14.50
Median hourly rate % change year-on-year +15.79% -1.72% -
10th Percentile £10.65 £10.50 £12.00
90th Percentile £70.00 £23.45 £115.00
UK excluding London median hourly rate £16.50 £13.00 £14.50
% change year-on-year +26.92% -10.34% +11.54%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94,397 86,272 100,584
% of contract IT jobs with a recognized job title 94.83% 94.98% 95.13%
Number of daily rates quoted 61,783 55,878 65,278
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.09% +5.10%
10th Percentile £268 £263 £255
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,055 2,875 3,066
UK median hourly rate £18.00 £18.96 £20.00
Median hourly rate % change year-on-year -5.06% -5.20% +14.29%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.75 £50.00 £48.63
UK excluding London median hourly rate £17.50 £18.00 £20.00
% change year-on-year -2.78% -10.00% +18.96%

1st/2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support Engineer.

Contractor daily rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support Engineer over the 6 months to 18 June 2018.

Contractor daily rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support Engineer.

Contractor hourly rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support Engineer over the 6 months to 18 June 2018.

Contractor hourly rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK over the 6 months to 18 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -52 80 £125 -13.79% 14
London -30 46 £140 -6.67% 5
UK excluding London -36 39 £110 -24.14% 11
South East -15 13 £120 -20.00% 3
Midlands -5 8 £90 -40.98%
North of England -16 7 £117 -5.45% 3
West Midlands -19 7 £90 -40.98%
East of England -3 5 £110 - 3
Wales -9 4 - - 2
North West -25 4 £136 +50.83% 3
Yorkshire -21 3 £117 -25.71%
South West +11 1 - -
Scotland -42 1 - -
East Midlands - 1 £115 -

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 June 2018, 1st/2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support Engineer in the job title.

1 55 (64.71%) Active Directory
2 51 (60.00%) Windows
3 33 (38.82%) Office 365
4 32 (37.65%) Microsoft
5 23 (27.06%) Microsoft Office
6 19 (22.35%) Windows 7
6 19 (22.35%) Windows 10
7 17 (20.00%) Windows Server
8 16 (18.82%) Finance
8 16 (18.82%) ITIL
9 13 (15.29%) VMware
9 13 (15.29%) MS Exchange
10 12 (14.12%) HP
10 12 (14.12%) Law
11 10 (11.76%) Firewall
11 10 (11.76%) Asset Management
11 10 (11.76%) VMware Infrastructure
11 10 (11.76%) SLA
11 10 (11.76%) Citrix
12 9 (10.59%) LAN
12 9 (10.59%) WAN
12 9 (10.59%) Sony
12 9 (10.59%) Windows Server 2008
13 8 (9.41%) Windows Server 2012
13 8 (9.41%) DHCP
13 8 (9.41%) Cisco
13 8 (9.41%) DNS
13 8 (9.41%) Microsoft Certification
14 7 (8.24%) SCCM
14 7 (8.24%) Skype

1st/2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (15.29%) MS Exchange
2 5 (5.88%) SharePoint
2 5 (5.88%) Skype for Business
3 1 (1.18%) Blackberry Enterprise Server
3 1 (1.18%) Exchange Server 2003
3 1 (1.18%) Exchange Server 2010
Applications
1 23 (27.06%) Microsoft Office
2 2 (2.35%) Adobe Creative Suite
2 2 (2.35%) Microsoft Project
3 1 (1.18%) Microsoft Excel
3 1 (1.18%) Microsoft PowerPoint
Business Applications
1 2 (2.35%) Eikon
Cloud Services
1 33 (38.82%) Office 365
2 4 (4.71%) Microsoft Azure
Communications & Networking
1 10 (11.76%) Firewall
2 9 (10.59%) LAN
2 9 (10.59%) WAN
3 8 (9.41%) DHCP
3 8 (9.41%) DNS
4 7 (8.24%) Skype
5 6 (7.06%) TCP/IP
5 6 (7.06%) VPN
6 5 (5.88%) VoIP
7 4 (4.71%) Internet
7 4 (4.71%) SAN
8 2 (2.35%) HTTP
8 2 (2.35%) IP Telephony
8 2 (2.35%) IPsec
8 2 (2.35%) Remote Desktop
8 2 (2.35%) SMTP
8 2 (2.35%) SSL
9 1 (1.18%) NetScaler
9 1 (1.18%) VLAN
Database & Business Intelligence
1 1 (1.18%) Data Warehouse
1 1 (1.18%) SQL Server
1 1 (1.18%) SQL Server Integration Services
Development Applications
1 1 (1.18%) JIRA
1 1 (1.18%) WinDbg
General
1 16 (18.82%) Finance
2 12 (14.12%) Law
3 3 (3.53%) Telecoms
4 2 (2.35%) Advertising
4 2 (2.35%) Banking
4 2 (2.35%) Retail
5 1 (1.18%) Financial Institution
5 1 (1.18%) Legal
Libraries, Frameworks & Software Standards
1 1 (1.18%) Software Packaging
Miscellaneous
1 4 (4.71%) Data Centre
2 3 (3.53%) Blackberry
3 2 (2.35%) Fintech
3 2 (2.35%) iPad
3 2 (2.35%) iPhone
3 2 (2.35%) Management Information System
3 2 (2.35%) NHS
3 2 (2.35%) Replication
3 2 (2.35%) Video Conferencing
4 1 (1.18%) Analytical Skills
4 1 (1.18%) Fat Client
4 1 (1.18%) Self-Motivation
4 1 (1.18%) Thin Client
Operating Systems
1 51 (60.00%) Windows
2 19 (22.35%) Windows 10
2 19 (22.35%) Windows 7
3 17 (20.00%) Windows Server
4 9 (10.59%) Windows Server 2008
5 8 (9.41%) Windows Server 2012
6 6 (7.06%) Windows 8
7 5 (5.88%) Mac OS X
8 4 (4.71%) Android
8 4 (4.71%) Windows XP
9 2 (2.35%) Apple iOS
10 1 (1.18%) Linux
10 1 (1.18%) Unix
10 1 (1.18%) Windows Mobile
10 1 (1.18%) Windows Server 2003
Processes & Methodologies
1 16 (18.82%) ITIL
2 10 (11.76%) Asset Management
3 4 (4.71%) Server Virtualisation
4 3 (3.53%) Kalman Filter
4 3 (3.53%) Migration
4 3 (3.53%) Presales
5 2 (2.35%) Business Continuity
5 2 (2.35%) Change Management
5 2 (2.35%) Information Security
5 2 (2.35%) Proactive Monitoring
5 2 (2.35%) Software Deployment
5 2 (2.35%) Time Management
6 1 (1.18%) Change Control
6 1 (1.18%) Data Migration
6 1 (1.18%) Email Filtering
6 1 (1.18%) Infrastructure Management
6 1 (1.18%) Network Virtualisation
6 1 (1.18%) Problem-Solving
6 1 (1.18%) Statistics
6 1 (1.18%) Tech Ops
Programming Languages
1 4 (4.71%) SQL
2 1 (1.18%) PowerShell
Qualifications
1 8 (9.41%) Microsoft Certification
2 7 (8.24%) DBS Check
3 4 (4.71%) ITIL Certification
4 3 (3.53%) MCP
4 3 (3.53%) SC Cleared
4 3 (3.53%) Security Cleared
5 2 (2.35%) Cisco Certification
5 2 (2.35%) Degree
5 2 (2.35%) MCSA
5 2 (2.35%) MCSE
6 1 (1.18%) A+ Certification
Quality Assurance & Compliance
1 10 (11.76%) SLA
2 1 (1.18%) PMO
2 1 (1.18%) Sarbanes-Oxley
System Software
1 55 (64.71%) Active Directory
2 10 (11.76%) VMware Infrastructure
3 5 (5.88%) Hyper-V
3 5 (5.88%) Terminal Services
4 2 (2.35%) BitLocker
4 2 (2.35%) IAG
4 2 (2.35%) Virtual Machines
4 2 (2.35%) XenServer
5 1 (1.18%) VMware Workstation
Systems Management
1 7 (8.24%) SCCM
2 3 (3.53%) WSUS
3 1 (1.18%) AppManager
3 1 (1.18%) Backup Exec
3 1 (1.18%) Control-M
3 1 (1.18%) Perfmon
3 1 (1.18%) Single Sign-On
3 1 (1.18%) Systems Management Server (SMS)
Vendors
1 32 (37.65%) Microsoft
2 13 (15.29%) VMware
3 12 (14.12%) HP
4 10 (11.76%) Citrix
5 9 (10.59%) Sony
6 8 (9.41%) Cisco
7 4 (4.71%) Apple
7 4 (4.71%) Dell
8 3 (3.53%) Aruba
8 3 (3.53%) NETGEAR
9 2 (2.35%) Adobe
9 2 (2.35%) Bloomberg
9 2 (2.35%) CheckPoint
9 2 (2.35%) Ivanti
9 2 (2.35%) Reuters
10 1 (1.18%) IBM
10 1 (1.18%) McAfee
10 1 (1.18%) OpenText
10 1 (1.18%) Remedy
10 1 (1.18%) Wyse