Period
to 18 December 2018

The median contractor rate for a 1st/2nd Line Support Engineer was £150 per day in advertised job vacancies during the 6 months to 18 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support Engineer
UK
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 810 798 773
Rank change year-on-year -12 -25 +11
Contract jobs requiring a 1st/2nd Line Support Engineer 94 100 117
As % of all contract IT jobs advertised in the UK 0.090% 0.097% 0.11%
As % of the Job Titles category 0.095% 0.10% 0.12%
Number of daily rates quoted 58 59 55
UK median daily rate £150 £138 £150
Median daily rate % change year-on-year +9.09% -8.33% +9.09%
10th Percentile £105 £106 £104
90th Percentile £188 £195 £205
UK excluding London median daily rate £145 £120 £154
% change year-on-year +20.83% -21.95% +28.13%
Number of hourly rates quoted 12 20 18
UK median hourly rate £16.75 £16.88 £13.50
Median hourly rate % change year-on-year -0.74% +25.00% -3.57%
10th Percentile £12.53 £11.65 £11.25
90th Percentile £102.13 £37.38 £20.30
UK excluding London median hourly rate £15.43 £16.63 £13.50
% change year-on-year -7.22% +23.15% -3.57%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 99,293 98,050 96,502
% of contract IT jobs with a recognized job title 94.70% 94.93% 94.76%
Number of daily rates quoted 65,685 65,027 62,959
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +3.66%
10th Percentile £270 £260 £250
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £398
% change year-on-year +6.25% +0.63% +6.00%
Number of hourly rates quoted 3,050 2,868 3,272
UK median hourly rate £18.53 £18.70 £18.00
Median hourly rate % change year-on-year -0.91% +3.89% -
10th Percentile £11.00 £10.76 £10.50
90th Percentile £48.75 £47.83 £47.25
UK excluding London median hourly rate £17.50 £17.76 £17.50
% change year-on-year -1.44% +1.46% -

1st/2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support Engineer.

Contractor daily rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support Engineer over the 6 months to 18 December 2018.

Contractor daily rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support Engineer.

Contractor hourly rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support Engineer over the 6 months to 18 December 2018.

Contractor hourly rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 89 £150 +9.09% 13
UK excluding London -36 49 £145 +20.83% 9
London +29 47 £150 +3.45% 4
South East -16 18 £145 +27.19% 4
North of England -12 11 £145 +23.93%
East of England - 9 £150 - 2
North West -2 8 £150 +55.44%
Scotland -5 5 £160 +23.08%
Midlands -8 4 £99 -25.47% 2
West Midlands -27 4 £99 -
Yorkshire -11 3 £125 -8.93%
South West -31 2 £128 - 1

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 December 2018, 1st/2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support Engineer in the job title.

1 76 (80.85%) Windows
2 65 (69.15%) Active Directory
3 45 (47.87%) Microsoft
4 41 (43.62%) Office 365
5 33 (35.11%) Windows 10
5 33 (35.11%) Windows 7
6 27 (28.72%) Microsoft Office
7 23 (24.47%) DNS
8 22 (23.40%) DHCP
9 20 (21.28%) MS Exchange
10 16 (17.02%) VoIP
11 14 (14.89%) ITIL
11 14 (14.89%) Windows Server 2008
12 13 (13.83%) Apple
12 13 (13.83%) Firewall
12 13 (13.83%) Finance
13 12 (12.77%) Windows Server
14 11 (11.70%) Citrix
14 11 (11.70%) TCP/IP
15 10 (10.64%) VMware
16 9 (9.57%) Asset Management
16 9 (9.57%) Italian Language
16 9 (9.57%) Spanish Language
16 9 (9.57%) SCCM
16 9 (9.57%) French Language
17 8 (8.51%) WAN
17 8 (8.51%) LAN
17 8 (8.51%) PBX
17 8 (8.51%) Microsoft Certification
18 7 (7.45%) VMware Infrastructure

1st/2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (21.28%) MS Exchange
2 3 (3.19%) Exchange Server 2007
2 3 (3.19%) Exchange Server 2010
2 3 (3.19%) Skype for Business
3 2 (2.13%) SharePoint
4 1 (1.06%) Blackberry Enterprise Server
4 1 (1.06%) Exchange Server 2013
Applications
1 27 (28.72%) Microsoft Office
2 3 (3.19%) Microsoft Excel
3 2 (2.13%) Microsoft PowerPoint
3 2 (2.13%) MS Visio
Cloud Services
1 41 (43.62%) Office 365
2 2 (2.13%) G Suite
3 1 (1.06%) Azure Active Directory
3 1 (1.06%) Microsoft Azure
3 1 (1.06%) OneDrive
Communications & Networking
1 23 (24.47%) DNS
2 22 (23.40%) DHCP
3 16 (17.02%) VoIP
4 13 (13.83%) Firewall
5 11 (11.70%) TCP/IP
6 8 (8.51%) LAN
6 8 (8.51%) PBX
6 8 (8.51%) WAN
7 7 (7.45%) VPN
8 3 (3.19%) Remote Desktop
8 3 (3.19%) VLAN
9 2 (2.13%) Cisco IOS
9 2 (2.13%) Internet
9 2 (2.13%) Intranet
9 2 (2.13%) Skype
10 1 (1.06%) 802.11
10 1 (1.06%) IP Telephony
10 1 (1.06%) Network Security
10 1 (1.06%) SAN
10 1 (1.06%) Wireless
Database & Business Intelligence
1 1 (1.06%) Data Warehouse
1 1 (1.06%) SQL Server
1 1 (1.06%) SQL Server 2008
General
1 13 (13.83%) Finance
2 9 (9.57%) French Language
2 9 (9.57%) Italian Language
2 9 (9.57%) Spanish Language
3 7 (7.45%) Law
4 4 (4.26%) Pharmaceutical
5 3 (3.19%) Advertising
5 3 (3.19%) Banking
6 2 (2.13%) German Language
6 2 (2.13%) Marketing
7 1 (1.06%) Aerospace
7 1 (1.06%) Financial Institution
7 1 (1.06%) Legal
7 1 (1.06%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.06%) .NET
1 1 (1.06%) 802.1X
1 1 (1.06%) ASP.NET
1 1 (1.06%) Software Packaging
Miscellaneous
1 4 (4.26%) Analytical Skills
1 4 (4.26%) iPhone
1 4 (4.26%) Video Conferencing
2 2 (2.13%) Driving Licence
2 2 (2.13%) PDA
2 2 (2.13%) Self-Motivation
2 2 (2.13%) Smartphone
3 1 (1.06%) Blackberry
3 1 (1.06%) CCTV
3 1 (1.06%) CMDB
3 1 (1.06%) Device Driver
3 1 (1.06%) Fat Client
3 1 (1.06%) Fintech
3 1 (1.06%) Handset
3 1 (1.06%) iPad
3 1 (1.06%) NHS
3 1 (1.06%) Thin Client
3 1 (1.06%) User Experience
Operating Systems
1 76 (80.85%) Windows
2 33 (35.11%) Windows 10
2 33 (35.11%) Windows 7
3 14 (14.89%) Windows Server 2008
4 12 (12.77%) Windows Server
5 6 (6.38%) Windows Server 2012
6 5 (5.32%) Android
7 3 (3.19%) Apple iOS
7 3 (3.19%) Windows 8
8 2 (2.13%) Windows Server 2003
8 2 (2.13%) Windows XP
9 1 (1.06%) Linux
9 1 (1.06%) Mac OS
9 1 (1.06%) Ubuntu
Processes & Methodologies
1 14 (14.89%) ITIL
2 9 (9.57%) Asset Management
3 5 (5.32%) Problem-Solving
4 3 (3.19%) Migration
5 2 (2.13%) Analytics
5 2 (2.13%) Business Intelligence
5 2 (2.13%) Change Control
5 2 (2.13%) Data Analytics
5 2 (2.13%) Proactive Monitoring
5 2 (2.13%) Root Cause Analysis
5 2 (2.13%) Security Management
5 2 (2.13%) Test Scripting
6 1 (1.06%) Break/Fix
6 1 (1.06%) Configuration Management
6 1 (1.06%) ITIL V3
6 1 (1.06%) Security Monitoring
6 1 (1.06%) Security Patching
6 1 (1.06%) Server Building
6 1 (1.06%) Tech Ops
6 1 (1.06%) Time Management
Programming Languages
1 6 (6.38%) SQL
2 3 (3.19%) VBA
3 1 (1.06%) JavaScript
3 1 (1.06%) PHP
3 1 (1.06%) PowerShell
Qualifications
1 8 (8.51%) Microsoft Certification
2 5 (5.32%) A+ Certification
2 5 (5.32%) MCSA
2 5 (5.32%) MCSE
3 3 (3.19%) CCNA
3 3 (3.19%) Cisco Certification
3 3 (3.19%) DBS Check
3 3 (3.19%) MCP
3 3 (3.19%) Network+ Certification
4 2 (2.13%) MCDST
5 1 (1.06%) Degree
5 1 (1.06%) NVQ Level 3
Quality Assurance & Compliance
1 4 (4.26%) SLA
2 1 (1.06%) PMO
System Software
1 65 (69.15%) Active Directory
2 7 (7.45%) VMware Infrastructure
3 4 (4.26%) Hyper-V
4 3 (3.19%) XenApp
5 2 (2.13%) Terminal Services
5 2 (2.13%) XenDesktop
6 1 (1.06%) XenServer
Systems Management
1 9 (9.57%) SCCM
2 1 (1.06%) AirWatch
2 1 (1.06%) Backup Exec
Vendors
1 45 (47.87%) Microsoft
2 13 (13.83%) Apple
3 11 (11.70%) Citrix
4 10 (10.64%) VMware
5 6 (6.38%) Sony
5 6 (6.38%) Veeam
6 4 (4.26%) Mitel
7 3 (3.19%) Avaya
7 3 (3.19%) Cisco
8 2 (2.13%) HP
8 2 (2.13%) SolarWinds
9 1 (1.06%) Altiris
9 1 (1.06%) Dell
9 1 (1.06%) Google
9 1 (1.06%) Ivanti
9 1 (1.06%) McAfee
9 1 (1.06%) Polycom
9 1 (1.06%) Samsung
9 1 (1.06%) Sophos
9 1 (1.06%) Spiceworks