Period
to 22 November 2017

The median contractor rate for a 1st/2nd Line Support Engineer was £138 per day in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support Engineer
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 782 786 764
Rank change year-on-year +4 -22 -7
Contract jobs requiring a 1st/2nd Line Support Engineer 102 113 140
As % of all contract IT jobs advertised in the UK 0.099% 0.11% 0.12%
As % of the Job Titles category 0.10% 0.11% 0.13%
Number of daily rates quoted 60 49 56
UK median daily rate £138 £150 £130
Median daily rate % change year-on-year -8.33% +15.38% -17.46%
10th Percentile £105 £103 £93
90th Percentile £195 £209 £284
UK excluding London median daily rate £120 £150 £120
% change year-on-year -20.00% +25.00% -25.00%
Number of hourly rates quoted 21 20 37
UK median hourly rate £17.00 £13.75 £14.00
Median hourly rate % change year-on-year +23.64% -1.79% -3.45%
10th Percentile £11.75 £11.93 £10.85
90th Percentile £160.00 £20.10 £18.75
UK excluding London median hourly rate £16.63 £13.50 £14.00
% change year-on-year +23.15% -3.57% +1.82%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97824 99914 107019
% of contract IT jobs with a recognized job title 94.81% 94.76% 94.91%
Number of daily rates quoted 64542 65150 68083
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +2.04% +4.53% +3.45%
Number of hourly rates quoted 2932 3310 4089
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.88% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.77
% change year-on-year - -1.52% +9.96%

1st/2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support Engineer.

Contractor daily rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support Engineer over the 6 months to 22 November 2017.

Contractor daily rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support Engineer.

Contractor hourly rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support Engineer over the 6 months to 22 November 2017.

Contractor hourly rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 95 £138 -8.33% 12
UK excluding London +21 63 £120 -20.00% 9
London -31 38 £145 +20.83% 3
South East +11 26 £118 -21.67% 4
North of England +74 13 £117 -22.00% 3
South West -1 11 £140 -9.68%
Yorkshire +31 8 £158 -
North West +13 5 £97 -22.02% 3
Midlands +25 4 £120 +11.63%
Wales +17 4 £173 +4.70%
Scotland -6 3 £130 -25.71%
West Midlands +27 2 £105 -2.33%
East Midlands -3 2 £133 -
East of England -19 2 £110 -24.14% 2

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, 1st/2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st/2nd Line Support Engineer in the job title.

1 85 (83.33%) Windows
2 71 (69.61%) Active Directory
3 59 (57.84%) Windows 7
4 45 (44.12%) Microsoft
5 43 (42.16%) Windows 10
6 35 (34.31%) Microsoft Office
7 24 (23.53%) Office 365
8 20 (19.61%) ITIL
9 15 (14.71%) Windows 8
10 14 (13.73%) Android
10 14 (13.73%) Windows Server
11 13 (12.75%) Apple
12 12 (11.76%) Citrix
13 11 (10.78%) Finance
13 11 (10.78%) Windows Server 2012
13 11 (10.78%) Windows Server 2008
14 10 (9.80%) iPhone
14 10 (9.80%) SCCM
14 10 (9.80%) MS Exchange
14 10 (9.80%) WAN
14 10 (9.80%) TCP/IP
15 9 (8.82%) LAN
16 8 (7.84%) Windows XP
16 8 (7.84%) VMware
16 8 (7.84%) Mobile Device Management
16 8 (7.84%) Remote Desktop
17 7 (6.86%) Wireless
17 7 (6.86%) Banking
17 7 (6.86%) VPN
17 7 (6.86%) Avaya

1st/2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (9.80%) MS Exchange
2 5 (4.90%) Skype for Business
3 4 (3.92%) Exchange Server 2013
4 3 (2.94%) SharePoint
5 2 (1.96%) Exchange Server 2010
5 2 (1.96%) WordPress
6 1 (0.98%) Exchange Server 2007
6 1 (0.98%) SharePoint 2013
Applications
1 35 (34.31%) Microsoft Office
2 4 (3.92%) Microsoft Excel
3 3 (2.94%) Microsoft PowerPoint
4 1 (0.98%) AutoCAD
4 1 (0.98%) Revit
Cloud Services
1 24 (23.53%) Office 365
2 2 (1.96%) Microsoft Azure
3 1 (0.98%) Adobe Creative Cloud
3 1 (0.98%) Amazon AWS
3 1 (0.98%) Azure Active Directory
Communications & Networking
1 10 (9.80%) TCP/IP
1 10 (9.80%) WAN
2 9 (8.82%) LAN
3 8 (7.84%) Remote Desktop
4 7 (6.86%) VPN
4 7 (6.86%) Wireless
5 4 (3.92%) Broadband
5 4 (3.92%) DHCP
5 4 (3.92%) Skype
6 3 (2.94%) Cisco IOS
6 3 (2.94%) DNS
6 3 (2.94%) Firewall
7 2 (1.96%) Internet
7 2 (1.96%) VoIP
7 2 (1.96%) Wi-Fi
8 1 (0.98%) 4G
8 1 (0.98%) NAS
8 1 (0.98%) Network Security
8 1 (0.98%) SMS
8 1 (0.98%) WLAN
Database & Business Intelligence
1 3 (2.94%) SQL Server
2 2 (1.96%) MySQL
General
1 11 (10.78%) Finance
2 7 (6.86%) Banking
3 5 (4.90%) Law
4 4 (3.92%) Manufacturing
5 3 (2.94%) Retail
6 2 (1.96%) Legal
7 1 (0.98%) Telecoms
Miscellaneous
1 10 (9.80%) iPhone
2 6 (5.88%) Blackberry
2 6 (5.88%) Video Conferencing
3 4 (3.92%) Smartphone
4 2 (1.96%) Analytical Skills
4 2 (1.96%) Fat Client
4 2 (1.96%) Thin Client
5 1 (0.98%) Clustering
5 1 (0.98%) Driving Licence
5 1 (0.98%) FMCG
5 1 (0.98%) Handset
5 1 (0.98%) iPad
Operating Systems
1 85 (83.33%) Windows
2 59 (57.84%) Windows 7
3 43 (42.16%) Windows 10
4 15 (14.71%) Windows 8
5 14 (13.73%) Android
5 14 (13.73%) Windows Server
6 11 (10.78%) Windows Server 2008
6 11 (10.78%) Windows Server 2012
7 8 (7.84%) Windows XP
8 6 (5.88%) Mac OS X
9 5 (4.90%) Apple iOS
10 3 (2.94%) Mac OS
11 2 (1.96%) Windows Server 2003
12 1 (0.98%) Linux
12 1 (0.98%) Solaris
12 1 (0.98%) Unix
12 1 (0.98%) Windows Phone
Processes & Methodologies
1 20 (19.61%) ITIL
2 8 (7.84%) Mobile Device Management
3 4 (3.92%) Incident Management
4 3 (2.94%) Root Cause Analysis
4 3 (2.94%) Service Delivery
5 2 (1.96%) Information Security
5 2 (1.96%) Problem Management
5 2 (1.96%) Project Management
5 2 (1.96%) Service Management
6 1 (0.98%) Application Packaging
6 1 (0.98%) Asset Management
6 1 (0.98%) Change Management
6 1 (0.98%) E-Commerce
6 1 (0.98%) Logistics
6 1 (0.98%) Mentoring
6 1 (0.98%) Patch Management
6 1 (0.98%) PDM
6 1 (0.98%) Proactive Monitoring
6 1 (0.98%) Service Delivery Management
6 1 (0.98%) Time Management
Programming Languages
1 3 (2.94%) SQL
Qualifications
1 5 (4.90%) Degree
1 5 (4.90%) ITIL Certification
1 5 (4.90%) MCP
2 4 (3.92%) Security Cleared
3 3 (2.94%) Microsoft Certification
3 3 (2.94%) SC Cleared
4 2 (1.96%) MCSA
5 1 (0.98%) A+ Certification
5 1 (0.98%) CCENT
5 1 (0.98%) DBS Check
5 1 (0.98%) DV Cleared
5 1 (0.98%) MCDST
5 1 (0.98%) MCITP
5 1 (0.98%) MCSE
Quality Assurance & Compliance
1 5 (4.90%) SLA
2 1 (0.98%) Disclosure Scotland
System Software
1 71 (69.61%) Active Directory
2 4 (3.92%) VMware Infrastructure
2 4 (3.92%) vSphere
3 3 (2.94%) Virtual Desktop
4 1 (0.98%) Hyper-V
4 1 (0.98%) Terminal Services
4 1 (0.98%) Virtual Machines
4 1 (0.98%) XenApp
4 1 (0.98%) XenDesktop
Systems Management
1 10 (9.80%) SCCM
2 1 (0.98%) AirWatch
2 1 (0.98%) Jamf Pro
2 1 (0.98%) NetBackup
2 1 (0.98%) Netcool
2 1 (0.98%) OpenView Configuration Management
Vendors
1 45 (44.12%) Microsoft
2 13 (12.75%) Apple
3 12 (11.76%) Citrix
4 8 (7.84%) VMware
5 7 (6.86%) Avaya
6 6 (5.88%) Cisco
7 5 (4.90%) Dell
7 5 (4.90%) LANDesk
8 4 (3.92%) HP
8 4 (3.92%) Symantec
9 2 (1.96%) Adobe
9 2 (1.96%) AppSense
10 1 (0.98%) Autodesk
10 1 (0.98%) McAfee
10 1 (0.98%) Oracle
10 1 (0.98%) SAP
10 1 (0.98%) ServiceNow
10 1 (0.98%) SolarWinds
10 1 (0.98%) Spiceworks
10 1 (0.98%) Workday