Period
to 20 September 2018

The median contractor rate for a 1st/2nd Line Support Engineer was £145 per day in advertised job vacancies during the 6 months to 20 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

1st/2nd Line Support Engineer
UK
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 795 791 814
Rank change year-on-year -4 +23 -44
Contract jobs requiring a 1st/2nd Line Support Engineer 102 78 105
As % of all contract IT jobs advertised in the UK 0.099% 0.079% 0.097%
As % of the Job Titles category 0.10% 0.083% 0.10%
Number of daily rates quoted 56 51 43
UK median daily rate £145 £140 £150
Median daily rate % change year-on-year +3.57% -6.67% +15.38%
10th Percentile £99 £105 £103
90th Percentile £193 £195 £218
UK excluding London median daily rate £125 £120 £150
% change year-on-year +4.17% -20.00% +22.45%
Number of hourly rates quoted 12 12 20
UK median hourly rate £15.67 £16.50 £14.75
Median hourly rate % change year-on-year -5.03% +11.86% +5.36%
10th Percentile £11.00 £10.53 £12.00
90th Percentile £102.13 £23.00 £21.20
UK excluding London median hourly rate £13.50 £15.50 £13.50
% change year-on-year -12.90% +14.81% -1.82%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97,576 93,827 102,324
% of contract IT jobs with a recognized job title 94.78% 94.94% 94.89%
Number of daily rates quoted 64,061 61,282 66,875
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £269 £263 £255
90th Percentile £638 £625 £600
UK excluding London median daily rate £415 £400 £390
% change year-on-year +3.75% +2.56% +4.00%
Number of hourly rates quoted 3,176 2,822 3,179
UK median hourly rate £17.87 £18.70 £19.00
Median hourly rate % change year-on-year -4.47% -1.58% +5.56%
10th Percentile £11.00 £10.75 £10.25
90th Percentile £48.75 £48.75 £46.70
UK excluding London median hourly rate £17.50 £18.00 £18.50
% change year-on-year -2.78% -2.70% +5.71%

1st/2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st/2nd Line Support Engineer.

Contractor daily rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st/2nd Line Support Engineer over the 6 months to 20 September 2018.

Contractor daily rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st/2nd Line Support Engineer.

Contractor hourly rate trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st/2nd Line Support Engineer over the 6 months to 20 September 2018.

Contractor hourly rate histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 100 £145 +4.50% 15
London +6 53 £150 - 5
UK excluding London -10 49 £125 +4.17% 10
South East -10 20 £145 +20.83% 2
North of England -22 10 £125 +8.70% 6
Midlands -11 9 £93 -22.92% 1
North West -17 8 £150 +55.44% 5
West Midlands -23 8 £91 -13.10% 1
East of England +7 7 £130 +17.73%
Yorkshire -23 2 £125 -20.63% 1
East Midlands +7 1 £115 -13.21%
South West -8 1 £115 -17.86% 1
Wales -18 1 - -
Scotland -23 1 - -

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 September 2018, 1st/2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support Engineer in the job title.

1 71 (69.61%) Active Directory
2 67 (65.69%) Windows
3 40 (39.22%) Office 365
4 39 (38.24%) Microsoft
5 26 (25.49%) Windows 7
6 24 (23.53%) Windows 10
7 23 (22.55%) Microsoft Office
8 21 (20.59%) Finance
9 19 (18.63%) DNS
10 18 (17.65%) DHCP
11 17 (16.67%) Asset Management
11 17 (16.67%) MS Exchange
12 16 (15.69%) Law
13 15 (14.71%) Sony
13 15 (14.71%) VoIP
14 14 (13.73%) Windows Server
14 14 (13.73%) Apple
14 14 (13.73%) ITIL
15 12 (11.76%) Citrix
15 12 (11.76%) VMware
16 10 (9.80%) TCP/IP
16 10 (9.80%) WAN
16 10 (9.80%) LAN
16 10 (9.80%) Firewall
17 9 (8.82%) SCCM
17 9 (8.82%) VMware Infrastructure
17 9 (8.82%) Windows Server 2008
18 8 (7.84%) Cisco
19 7 (6.86%) Italian Language
19 7 (6.86%) Spanish Language

1st/2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (16.67%) MS Exchange
2 5 (4.90%) Skype for Business
3 2 (1.96%) Exchange Server 2007
3 2 (1.96%) Exchange Server 2010
4 1 (0.98%) Blackberry Enterprise Server
4 1 (0.98%) Exchange Server 2013
4 1 (0.98%) SharePoint
Applications
1 23 (22.55%) Microsoft Office
2 3 (2.94%) Microsoft Excel
3 2 (1.96%) Microsoft PowerPoint
4 1 (0.98%) MS Visio
Cloud Services
1 40 (39.22%) Office 365
2 1 (0.98%) G Suite
2 1 (0.98%) OneDrive
Communications & Networking
1 19 (18.63%) DNS
2 18 (17.65%) DHCP
3 15 (14.71%) VoIP
4 10 (9.80%) Firewall
4 10 (9.80%) LAN
4 10 (9.80%) TCP/IP
4 10 (9.80%) WAN
5 6 (5.88%) VPN
6 5 (4.90%) Internet
6 5 (4.90%) PBX
7 4 (3.92%) Remote Desktop
7 4 (3.92%) Skype
8 2 (1.96%) Cisco IOS
8 2 (1.96%) IP Telephony
8 2 (1.96%) IPsec
8 2 (1.96%) NetScaler
8 2 (1.96%) SSL
8 2 (1.96%) VLAN
9 1 (0.98%) FTP
9 1 (0.98%) Intranet
Development Applications
1 1 (0.98%) JIRA
1 1 (0.98%) WinDbg
General
1 21 (20.59%) Finance
2 16 (15.69%) Law
3 7 (6.86%) French Language
3 7 (6.86%) Italian Language
3 7 (6.86%) Spanish Language
4 3 (2.94%) Advertising
5 2 (1.96%) German Language
5 2 (1.96%) Legal
5 2 (1.96%) Pharmaceutical
6 1 (0.98%) Banking
6 1 (0.98%) Marketing
6 1 (0.98%) Retail
6 1 (0.98%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.96%) Software Packaging
Miscellaneous
1 4 (3.92%) Analytical Skills
1 4 (3.92%) Video Conferencing
2 3 (2.94%) Fintech
3 2 (1.96%) Driving Licence
3 2 (1.96%) Fat Client
3 2 (1.96%) iPad
3 2 (1.96%) iPhone
3 2 (1.96%) Replication
3 2 (1.96%) Smartphone
3 2 (1.96%) Thin Client
4 1 (0.98%) Blackberry
4 1 (0.98%) CMDB
4 1 (0.98%) Data Centre
4 1 (0.98%) NHS
Operating Systems
1 67 (65.69%) Windows
2 26 (25.49%) Windows 7
3 24 (23.53%) Windows 10
4 14 (13.73%) Windows Server
5 9 (8.82%) Windows Server 2008
6 5 (4.90%) Android
6 5 (4.90%) Windows Server 2012
7 4 (3.92%) Windows 8
8 3 (2.94%) Apple iOS
8 3 (2.94%) Windows XP
9 2 (1.96%) Mac OS X
10 1 (0.98%) Mac OS
10 1 (0.98%) Windows Mobile
10 1 (0.98%) Windows Server 2003
Processes & Methodologies
1 17 (16.67%) Asset Management
2 14 (13.73%) ITIL
3 5 (4.90%) Migration
4 3 (2.94%) Kalman Filter
4 3 (2.94%) Problem-Solving
5 2 (1.96%) Analytics
5 2 (1.96%) Change Control
5 2 (1.96%) Data Analytics
5 2 (1.96%) Proactive Monitoring
5 2 (1.96%) Root Cause Analysis
5 2 (1.96%) Security Management
5 2 (1.96%) Server Building
5 2 (1.96%) Server Virtualisation
5 2 (1.96%) Service Management
5 2 (1.96%) Tech Ops
5 2 (1.96%) Test Scripting
6 1 (0.98%) Business Intelligence
6 1 (0.98%) Change Management
6 1 (0.98%) Configuration Management
6 1 (0.98%) CRM
Programming Languages
1 2 (1.96%) SQL
2 1 (0.98%) VBA
Qualifications
1 6 (5.88%) DBS Check
2 5 (4.90%) A+ Certification
2 5 (4.90%) Microsoft Certification
3 3 (2.94%) CCNA
3 3 (2.94%) Cisco Certification
3 3 (2.94%) MCSA
3 3 (2.94%) Network+ Certification
4 2 (1.96%) MCP
5 1 (0.98%) Degree
5 1 (0.98%) ITIL Certification
5 1 (0.98%) MCDST
5 1 (0.98%) MCSE
5 1 (0.98%) NVQ Level 3
Quality Assurance & Compliance
1 5 (4.90%) SLA
System Software
1 71 (69.61%) Active Directory
2 9 (8.82%) VMware Infrastructure
3 4 (3.92%) Hyper-V
4 3 (2.94%) Terminal Services
5 2 (1.96%) BitLocker
5 2 (1.96%) IAG
5 2 (1.96%) Virtual Machines
5 2 (1.96%) XenServer
6 1 (0.98%) XenApp
6 1 (0.98%) XenDesktop
Systems Management
1 9 (8.82%) SCCM
2 3 (2.94%) WSUS
3 2 (1.96%) Backup Exec
4 1 (0.98%) Perfmon
4 1 (0.98%) Systems Management Server (SMS)
Vendors
1 39 (38.24%) Microsoft
2 15 (14.71%) Sony
3 14 (13.73%) Apple
4 12 (11.76%) Citrix
4 12 (11.76%) VMware
5 8 (7.84%) Cisco
6 6 (5.88%) HP
7 5 (4.90%) Mitel
8 3 (2.94%) Avaya
8 3 (2.94%) Dell
9 2 (1.96%) CheckPoint
9 2 (1.96%) Ivanti
9 2 (1.96%) McAfee
9 2 (1.96%) Polycom
9 2 (1.96%) SolarWinds
10 1 (0.98%) Altiris
10 1 (0.98%) Capita
10 1 (0.98%) Google
10 1 (0.98%) OpenText
10 1 (0.98%) Twitter