The median contractor rate for a Technical Support Analyst was £350 per day in advertised job vacancies in London during the 3 months to 22 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support Analyst
England / London
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 401 413 409
Rank change year-on-year +12 -4  
Contract jobs requiring a Technical Support Analyst 15 18 19
As % of all contract IT jobs advertised in London 0.072% 0.083% 0.081%
As % of the Job Titles category 0.076% 0.087% 0.086%
Number of daily rates quoted 9 11 10
Median daily rate £350 £135 £270
Median daily rate % change year-on-year +159.25% -50.00%  
90% offered a daily rate of more than £135 £130 £196
10% offered a daily rate of more than £400 £425 £430
UK excluding London median daily rate £188 £138 £150
% change year-on-year +36.54% -8.33%  
Number of hourly rates quoted 1 2 0
Median hourly rate £14.50 £17.25 -
Median hourly rate % change year-on-year -15.94% -  
UK excluding London median hourly rate £12.50 £10.50 £20.00
% change year-on-year +19.04% -47.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
London
Contract job vacancies with a job title containing a recognized job role 19665 20680 22203
As % of all contract IT job vacancies advertised in London 94.86% 95.26% 94.65%
Number of daily rates quoted 14033 15001 15472
Median daily rate £500 £463 £445
Median daily rate % change year-on-year +8.10% +3.93%  
90% offered a daily rate of more than £315 £295 £275
10% offered a daily rate of more than £650 £625 £605
UK excluding London median daily rate £400 £400 £373
% change year-on-year - +7.38%  
Number of hourly rates quoted 251 230 384
Median hourly rate £19.82 £18.00 £18.70
Median hourly rate % change year-on-year +10.11% -3.74%  
90% offered a hourly rate of more than £12.50 £12.00 £11.00
10% offered a hourly rate of more than £47.83 £43.57 £52.17
UK excluding London median hourly rate £17.50 £17.45 £16.00
% change year-on-year +0.28% +9.06%  

Technical Support Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in London

Technical Support Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Analyst in London.

Contractor daily rate trend for Technical Support Analyst in London

Technical Support Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Technical Support Analyst in London over the 3 months to 22 June 2017.

Contractor daily rate histogram for Technical Support Analyst in London

Technical Support Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support Analyst in London.

Contractor hourly rate trend for Technical Support Analyst in London

Technical Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +7 4 £250 +108.33% 1
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 June 2017, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Technical Support Analyst in the job title.

1 18 (50.00%) Windows
2 16 (44.44%) Cisco
3 14 (38.89%) Wireless
4 13 (36.11%) Finance
4 13 (36.11%) Active Directory
5 12 (33.33%) Microsoft
6 11 (30.56%) Windows 10
7 10 (27.78%) Windows 7
7 10 (27.78%) VMware
8 9 (25.00%) Firewall
8 9 (25.00%) Problem Management
8 9 (25.00%) SQL
8 9 (25.00%) VMware Infrastructure
9 8 (22.22%) vSphere
9 8 (22.22%) Root Cause Analysis
9 8 (22.22%) Virtual Desktop
9 8 (22.22%) Blackberry
9 8 (22.22%) Blackberry Enterprise Server
9 8 (22.22%) ITIL Certification
9 8 (22.22%) Mac OS X
9 8 (22.22%) Microsoft Office
9 8 (22.22%) ITIL
9 8 (22.22%) TCP/IP
9 8 (22.22%) SLA
9 8 (22.22%) LANDesk
9 8 (22.22%) Information Security
10 7 (19.44%) Migration
10 7 (19.44%) Service Management
10 7 (19.44%) Cisco Certification
10 7 (19.44%) CCNA

Technical Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (22.22%) Blackberry Enterprise Server
2 3 (8.33%) MS Exchange
3 1 (2.78%) Exchange Server 2007
3 1 (2.78%) Exchange Server 2010
3 1 (2.78%) IIS
3 1 (2.78%) Oracle Workflow
Applications
1 8 (22.22%) Microsoft Office
Business Applications
1 1 (2.78%) Global One
1 1 (2.78%) Oracle Applications
1 1 (2.78%) Oracle EBS
1 1 (2.78%) Oracle EBS R12
1 1 (2.78%) Oracle Financials
1 1 (2.78%) Oracle Internet Expenses
1 1 (2.78%) Oracle Procure-to-Pay
Cloud Services
1 3 (8.33%) Office 365
Communications & Networking
1 14 (38.89%) Wireless
2 9 (25.00%) Firewall
3 8 (22.22%) TCP/IP
4 6 (16.67%) BGP
4 6 (16.67%) iSCSI
4 6 (16.67%) LAN
4 6 (16.67%) OSPF
4 6 (16.67%) SAN
4 6 (16.67%) Structured Cabling
4 6 (16.67%) VPN
4 6 (16.67%) VXLAN
4 6 (16.67%) WAN
5 1 (2.78%) FTP
5 1 (2.78%) SWIFTNet
5 1 (2.78%) Wi-Fi
Database & Business Intelligence
1 5 (13.89%) Relational Database
2 2 (5.56%) BusinessObjects
2 2 (5.56%) DB2
2 2 (5.56%) Informix
3 1 (2.78%) Oracle BI EE
3 1 (2.78%) Oracle BI Publisher
3 1 (2.78%) Oracle Discoverer
3 1 (2.78%) QlikView
3 1 (2.78%) SQL Server
3 1 (2.78%) SQLPlus
Development Applications
1 1 (2.78%) JDeveloper
General
1 13 (36.11%) Finance
2 5 (13.89%) Back Office
2 5 (13.89%) Front Office
3 2 (5.56%) French Language
3 2 (5.56%) German Language
4 1 (2.78%) Advertising
4 1 (2.78%) Banking
4 1 (2.78%) Billing
Libraries, Frameworks & Software Standards
1 2 (5.56%) SAML
2 1 (2.78%) XML
Miscellaneous
1 8 (22.22%) Blackberry
2 6 (16.67%) Data Centre
3 5 (13.89%) Market Risk
4 2 (5.56%) Analytical Skills
4 2 (5.56%) Management Information System
5 1 (2.78%) Derivative
5 1 (2.78%) Equities
5 1 (2.78%) Foreign Exchange (FX)
5 1 (2.78%) Over-the-Top Content
5 1 (2.78%) SWIFT
5 1 (2.78%) Video Conferencing
5 1 (2.78%) Video on Demand
Operating Systems
1 18 (50.00%) Windows
2 11 (30.56%) Windows 10
3 10 (27.78%) Windows 7
4 8 (22.22%) Mac OS X
5 4 (11.11%) Unix
6 3 (8.33%) Linux
7 2 (5.56%) Windows Server 2003
8 1 (2.78%) Windows 2000 Server
8 1 (2.78%) Windows Server
8 1 (2.78%) Windows Server 2012
Processes & Methodologies
1 9 (25.00%) Problem Management
2 8 (22.22%) Information Security
2 8 (22.22%) ITIL
2 8 (22.22%) Root Cause Analysis
3 7 (19.44%) Migration
3 7 (19.44%) Service Management
4 6 (16.67%) Investment Management
4 6 (16.67%) Network Management
5 5 (13.89%) Release Management
5 5 (13.89%) Risk Management
6 2 (5.56%) Change Management
6 2 (5.56%) Network Monitoring
6 2 (5.56%) Quality Management
6 2 (5.56%) Service Delivery
7 1 (2.78%) Change Control
7 1 (2.78%) Disaster Recovery
7 1 (2.78%) Incident Management
7 1 (2.78%) Integration Testing
7 1 (2.78%) Procure-to-Pay
7 1 (2.78%) Workflow
Programming Languages
1 9 (25.00%) SQL
2 6 (16.67%) PowerShell
3 3 (8.33%) Perl
4 2 (5.56%) Shell Script
5 1 (2.78%) PL/SQL
5 1 (2.78%) VBA
Qualifications
1 8 (22.22%) ITIL Certification
2 7 (19.44%) CCNA
2 7 (19.44%) Cisco Certification
3 6 (16.67%) CCNP
4 3 (8.33%) Microsoft Certification
5 2 (5.56%) MCSE
6 1 (2.78%) A+ Certification
6 1 (2.78%) MCDST
6 1 (2.78%) SC Cleared
6 1 (2.78%) Security Cleared
Quality Assurance & Compliance
1 8 (22.22%) SLA
2 1 (2.78%) QA
System Software
1 13 (36.11%) Active Directory
2 9 (25.00%) VMware Infrastructure
3 8 (22.22%) Virtual Desktop
3 8 (22.22%) vSphere
4 1 (2.78%) Hyper-V
4 1 (2.78%) ISA Server
4 1 (2.78%) XenApp
Systems Management
1 2 (5.56%) AirWatch
1 2 (5.56%) SCCM
2 1 (2.78%) Control-M
2 1 (2.78%) DameWare
2 1 (2.78%) EMC NetWorker
2 1 (2.78%) Microsoft Clustering
Vendors
1 16 (44.44%) Cisco
2 12 (33.33%) Microsoft
3 10 (27.78%) VMware
4 8 (22.22%) LANDesk
5 7 (19.44%) Palo Alto
6 6 (16.67%) Arista
6 6 (16.67%) Fortinet
6 6 (16.67%) SolarWinds
7 5 (13.89%) Calypso
7 5 (13.89%) Murex
7 5 (13.89%) Sophis
8 3 (8.33%) Oracle
9 2 (5.56%) Citrix
9 2 (5.56%) Sybase
10 1 (2.78%) Compaq
10 1 (2.78%) HP
10 1 (2.78%) Hyperion
10 1 (2.78%) NetApp
10 1 (2.78%) Symantec
10 1 (2.78%) Veritas