Period
to 17 November 2017

The median contractor rate for a Technical Support Analyst was £265 per day in advertised job vacancies in London during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support Analyst
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 596 594 562
Rank change year-on-year -2 -32 +7
Contract jobs requiring a Technical Support Analyst 31 29 49
As % of all contract IT jobs advertised in London 0.066% 0.064% 0.10%
As % of the Job Titles category 0.070% 0.067% 0.11%
Number of daily rates quoted 22 21 34
London median daily rate £265 £225 £220
Median daily rate % change year-on-year +17.78% +2.27% -24.14%
10th Percentile £128 £128 £155
90th Percentile £438 £431 £476
England median daily rate £258 £225 £225
% change year-on-year +14.44% - -2.17%
Number of hourly rates quoted 3 2 6
London median hourly rate £20.00 £90.00 £27.00
Median hourly rate % change year-on-year -77.78% +233.33% +47.95%
England median hourly rate £13.25 £15.24 £20.75
% change year-on-year -13.06% -26.55% +21.56%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
London
Contract vacancies in London with a recognized job title 44411 43038 44839
% of contract IT jobs with a recognized job title 94.84% 95.01% 94.99%
Number of daily rates quoted 32161 30620 31621
London median daily rate £492 £458 £450
Median daily rate % change year-on-year +7.54% +1.67% +5.88%
10th Percentile £300 £288 £265
90th Percentile £663 £638 £638
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 556 556 694
London median hourly rate £20.00 £19.50 £18.80
Median hourly rate % change year-on-year +2.56% +3.75% +7.40%
10th Percentile £12.25 £11.40 £11.25
90th Percentile £47.83 £50.00 £47.83
England median hourly rate £18.70 £18.38 £17.98
% change year-on-year +1.77% +2.20% +8.97%

Technical Support Analyst
Job Vacancy Trend in London

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Technical Support Analyst in London

Technical Support Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Analyst in London.

Contractor daily rate trend for Technical Support Analyst in London

Technical Support Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Technical Support Analyst in London over the 6 months to 17 November 2017.

Contractor daily rate histogram for Technical Support Analyst in London

Technical Support Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support Analyst in London.

Contractor hourly rate trend for Technical Support Analyst in London

Technical Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +6 9 £313 -1.96% 2
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 November 2017, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Technical Support Analyst in the job title.

1 22 (70.97%) Windows
2 13 (41.94%) Active Directory
3 11 (35.48%) Windows 7
3 11 (35.48%) Office 365
4 10 (32.26%) Microsoft
5 9 (29.03%) SharePoint
5 9 (29.03%) Finance
6 8 (25.81%) Wireless
6 8 (25.81%) Microsoft Office
7 7 (22.58%) VMware
7 7 (22.58%) Microsoft Azure
7 7 (22.58%) Windows Server
8 6 (19.35%) Windows Server 2008
8 6 (19.35%) VMware Infrastructure
8 6 (19.35%) PowerShell
8 6 (19.35%) Service Management
8 6 (19.35%) Firewall
8 6 (19.35%) ITIL
8 6 (19.35%) MS Exchange
8 6 (19.35%) LAN
8 6 (19.35%) WAN
8 6 (19.35%) HP
8 6 (19.35%) Cisco
8 6 (19.35%) Citrix
9 5 (16.13%) SAN
9 5 (16.13%) Broadband
9 5 (16.13%) SLA
9 5 (16.13%) ITSM
9 5 (16.13%) Wi-Fi
9 5 (16.13%) Change Management

Technical Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (29.03%) SharePoint
2 6 (19.35%) MS Exchange
3 5 (16.13%) Skype for Business
4 3 (9.68%) JBoss
4 3 (9.68%) MQSeries
4 3 (9.68%) Tomcat
4 3 (9.68%) WebSphere
5 1 (3.23%) Blackberry Enterprise Server
5 1 (3.23%) Exchange Server 2007
5 1 (3.23%) Exchange Server 2010
5 1 (3.23%) Oracle Workflow
Applications
1 8 (25.81%) Microsoft Office
Business Applications
1 1 (3.23%) Oracle Applications
1 1 (3.23%) Oracle EBS
1 1 (3.23%) Oracle EBS R12
1 1 (3.23%) Oracle Financials
1 1 (3.23%) Oracle Internet Expenses
1 1 (3.23%) Oracle Procure-to-Pay
Cloud Services
1 11 (35.48%) Office 365
2 7 (22.58%) Microsoft Azure
3 3 (9.68%) Mimecast
4 2 (6.45%) Azure Active Directory
4 2 (6.45%) OneDrive
5 1 (3.23%) Adobe Creative Cloud
Communications & Networking
1 8 (25.81%) Wireless
2 6 (19.35%) Firewall
2 6 (19.35%) LAN
2 6 (19.35%) WAN
3 5 (16.13%) 4G
3 5 (16.13%) Broadband
3 5 (16.13%) SAN
3 5 (16.13%) Skype
3 5 (16.13%) Wi-Fi
4 4 (12.90%) TCP/IP
5 3 (9.68%) DHCP
5 3 (9.68%) DNS
5 3 (9.68%) VLAN
6 2 (6.45%) Cisco Wireless
6 2 (6.45%) Internet
6 2 (6.45%) Intranet
7 1 (3.23%) FTP
7 1 (3.23%) IPv4
Database & Business Intelligence
1 1 (3.23%) BusinessObjects
1 1 (3.23%) Oracle BI EE
1 1 (3.23%) Oracle BI Publisher
1 1 (3.23%) Oracle Discoverer
1 1 (3.23%) QlikView
1 1 (3.23%) SQLPlus
Development Applications
1 1 (3.23%) JDeveloper
General
1 9 (29.03%) Finance
2 3 (9.68%) Banking
2 3 (9.68%) Telecoms
3 2 (6.45%) Front Office
4 1 (3.23%) Billing
4 1 (3.23%) Manufacturing
4 1 (3.23%) Retail
Libraries, Frameworks & Software Standards
1 3 (9.68%) .NET
1 3 (9.68%) HTML
1 3 (9.68%) Middleware
1 3 (9.68%) WebSphere MQ
2 1 (3.23%) XML
Miscellaneous
1 1 (3.23%) Blackberry
1 1 (3.23%) EPoS
1 1 (3.23%) iPad
1 1 (3.23%) iPhone
Operating Systems
1 22 (70.97%) Windows
2 11 (35.48%) Windows 7
3 7 (22.58%) Windows Server
4 6 (19.35%) Windows Server 2008
5 5 (16.13%) Windows 8
6 4 (12.90%) Windows 10
6 4 (12.90%) Windows Server 2012
7 3 (9.68%) Linux
7 3 (9.68%) Red Hat Enterprise Linux
7 3 (9.68%) Unix
7 3 (9.68%) Windows Mobile
8 1 (3.23%) Mac OS X
8 1 (3.23%) Windows Server 2003
Processes & Methodologies
1 6 (19.35%) ITIL
1 6 (19.35%) Service Management
2 5 (16.13%) Change Management
2 5 (16.13%) ITSM
3 3 (9.68%) Break/Fix
3 3 (9.68%) Capacity Planning
3 3 (9.68%) Desktop Virtualisation
3 3 (9.68%) Disaster Recovery
4 2 (6.45%) Configuration Management
4 2 (6.45%) Incident Management
4 2 (6.45%) ITIL V2
4 2 (6.45%) ITIL V3
4 2 (6.45%) Technical Analysis
5 1 (3.23%) Business Intelligence
5 1 (3.23%) Document Management
5 1 (3.23%) Information Security
5 1 (3.23%) Procure-to-Pay
5 1 (3.23%) Project Management
5 1 (3.23%) Resource Management
5 1 (3.23%) Workflow
Programming Languages
1 6 (19.35%) PowerShell
2 4 (12.90%) SQL
3 3 (9.68%) C++
3 3 (9.68%) JavaScript
3 3 (9.68%) Perl
3 3 (9.68%) PHP
4 1 (3.23%) C
4 1 (3.23%) PL/SQL
Qualifications
1 5 (16.13%) SC Cleared
1 5 (16.13%) Security Cleared
2 2 (6.45%) Degree
3 1 (3.23%) CCNA
3 1 (3.23%) Cisco Certification
3 1 (3.23%) ITIL Certification
3 1 (3.23%) MCSA
3 1 (3.23%) MCSE
3 1 (3.23%) Microsoft Certification
Quality Assurance & Compliance
1 5 (16.13%) SLA
System Software
1 13 (41.94%) Active Directory
2 6 (19.35%) VMware Infrastructure
3 3 (9.68%) vSphere
3 3 (9.68%) XenDesktop
4 1 (3.23%) Virtual Desktop
4 1 (3.23%) XenApp
Systems Management
1 5 (16.13%) SCCM
2 1 (3.23%) AirWatch
Vendors
1 10 (32.26%) Microsoft
2 7 (22.58%) VMware
3 6 (19.35%) Cisco
3 6 (19.35%) Citrix
3 6 (19.35%) HP
4 5 (16.13%) ServiceNow
5 3 (9.68%) IBM
5 3 (9.68%) LANDesk
5 3 (9.68%) Red Hat
6 2 (6.45%) Apple
6 2 (6.45%) Bloomberg
6 2 (6.45%) NetApp
6 2 (6.45%) Veeam
6 2 (6.45%) Zerto
7 1 (3.23%) Adobe
7 1 (3.23%) FactSet
7 1 (3.23%) Oracle
7 1 (3.23%) Palo Alto
7 1 (3.23%) Planview
7 1 (3.23%) Reuters