The median contractor rate for a Technical Support Analyst was £350 per day in advertised job vacancies in London during the 3 months to 25 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Technical Support Analyst
England / London
Rank 385 423 408
Rank change year-on-year +38 -15  
Contract jobs requiring a Technical Support Analyst 21 17 12
As % of all contract IT jobs advertised in London 0.11% 0.077% 0.057%
As % of the Job Titles category 0.11% 0.081% 0.060%
Number of daily rates quoted 17 10 2
Median daily rate £350 £174 £340
Median daily rate % change year-on-year +101.43% -48.89%  
90% offered a daily rate of more than £135 £155 £228
10% offered a daily rate of more than £475 £345 £452
UK excluding London median daily rate £165 £209 £273
% change year-on-year -20.95% -23.39%  
Number of hourly rates quoted 0 5 2
Median hourly rate - £29.00 £93.50
Median hourly rate % change year-on-year - -68.98%  
UK excluding London median hourly rate £15.50 £11.50 £27.00
% change year-on-year +34.78% -57.40%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
London
Contract job vacancies with a job title containing a recognized job role 18466 21022 19969
As % of all contract IT job vacancies advertised in London 94.85% 95.00% 94.87%
Number of daily rates quoted 13132 15064 13780
Median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.55% -  
90% offered a daily rate of more than £301 £300 £275
10% offered a daily rate of more than £650 £625 £600
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 242 284 366
Median hourly rate £23.00 £17.00 £19.14
Median hourly rate % change year-on-year +35.29% -11.15%  
90% offered a hourly rate of more than £13.70 £11.50 £12.75
10% offered a hourly rate of more than £55.00 £43.55 £55.00
UK excluding London median hourly rate £17.50 £20.00 £17.22
% change year-on-year -12.50% +16.14%  

Technical Support Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in London

Technical Support Analyst
Contractor Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Analyst in London.

Contractor daily rate trend for Technical Support Analyst in London

Technical Support Analyst
Contractor Daily Rate Histogram in London

The daily rate distribution of IT jobs citing Technical Support Analyst in London over the 3 months to 25 March 2017.

Contractor daily rate histogram for Technical Support Analyst in London

Technical Support Analyst
Contractor Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support Analyst in London.

Contractor hourly rate trend for Technical Support Analyst in London

Technical Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 5 £350 -26.31%
Bromley - 1 £375 -
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 25 March 2017, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring Technical Support Analyst in the job title.

1 17 (56.67%) Windows
2 16 (53.33%) Cisco
3 15 (50.00%) Wireless
4 14 (46.67%) Microsoft
4 14 (46.67%) Active Directory
5 13 (43.33%) VMware
6 12 (40.00%) VMware Infrastructure
6 12 (40.00%) SLA
6 12 (40.00%) TCP/IP
6 12 (40.00%) MS Excel
7 11 (36.67%) MS Office
7 11 (36.67%) ITIL
7 11 (36.67%) ITIL Certification
7 11 (36.67%) Mac OS X
7 11 (36.67%) Information Security
7 11 (36.67%) Blackberry
7 11 (36.67%) Blackberry Enterprise Server
7 11 (36.67%) LANDesk
7 11 (36.67%) Problem Management
7 11 (36.67%) Windows 10
7 11 (36.67%) Windows 7
7 11 (36.67%) vSphere
7 11 (36.67%) Root Cause Analysis
7 11 (36.67%) Virtual Desktop
8 10 (33.33%) Service Management
9 9 (30.00%) Finance
10 8 (26.67%) Firewall
11 5 (16.67%) Palo Alto
12 4 (13.33%) Data Centre
12 4 (13.33%) Windows Server

Technical Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (36.67%) Blackberry Enterprise Server
2 4 (13.33%) MS Exchange
3 1 (3.33%) Exchange Server 2003
3 1 (3.33%) Exchange Server 2007
3 1 (3.33%) Exchange Server 2013
Applications
1 12 (40.00%) MS Excel
2 11 (36.67%) MS Office
Communications & Networking
1 15 (50.00%) Wireless
2 12 (40.00%) TCP/IP
3 8 (26.67%) Firewall
4 4 (13.33%) BGP
4 4 (13.33%) iSCSI
4 4 (13.33%) LAN
4 4 (13.33%) OSPF
4 4 (13.33%) SAN
4 4 (13.33%) Structured Cabling
4 4 (13.33%) VPN
4 4 (13.33%) VXLAN
4 4 (13.33%) WAN
5 1 (3.33%) DHCP
5 1 (3.33%) DNS
5 1 (3.33%) IPv4
5 1 (3.33%) SWIFTNet
5 1 (3.33%) VLAN
5 1 (3.33%) Wi-Fi
Database & Business Intelligence
1 2 (6.67%) DB2
1 2 (6.67%) Informix
1 2 (6.67%) Relational Database
2 1 (3.33%) SQL Server
General
1 9 (30.00%) Finance
2 2 (6.67%) Back Office
2 2 (6.67%) French Language
2 2 (6.67%) German Language
3 1 (3.33%) Advertising
3 1 (3.33%) Front Office
Libraries, Frameworks & Software Standards
1 2 (6.67%) SAML
Miscellaneous
1 11 (36.67%) Blackberry
2 4 (13.33%) Data Centre
3 2 (6.67%) Analytical Skills
3 2 (6.67%) Market Risk
3 2 (6.67%) Over-the-Top Content
3 2 (6.67%) Video on Demand
4 1 (3.33%) SWIFT
4 1 (3.33%) Video Conferencing
Operating Systems
1 17 (56.67%) Windows
2 11 (36.67%) Mac OS X
2 11 (36.67%) Windows 10
2 11 (36.67%) Windows 7
3 4 (13.33%) Windows Server
4 3 (10.00%) Linux
4 3 (10.00%) Unix
5 2 (6.67%) Windows Server 2012
6 1 (3.33%) Windows Server 2003
6 1 (3.33%) Windows Server 2008
Processes & Methodologies
1 11 (36.67%) Information Security
1 11 (36.67%) ITIL
1 11 (36.67%) Problem Management
1 11 (36.67%) Root Cause Analysis
2 10 (33.33%) Service Management
3 4 (13.33%) Investment Management
3 4 (13.33%) Migration
3 4 (13.33%) Network Management
4 2 (6.67%) Change Management
4 2 (6.67%) Network Monitoring
4 2 (6.67%) Quality Management
4 2 (6.67%) Release Management
4 2 (6.67%) Risk Management
4 2 (6.67%) Service Delivery
5 1 (3.33%) Incident Management
5 1 (3.33%) Project Management
Programming Languages
1 4 (13.33%) Perl
1 4 (13.33%) SQL
2 2 (6.67%) PowerShell
2 2 (6.67%) Shell Script
3 1 (3.33%) C#
Qualifications
1 11 (36.67%) ITIL Certification
2 4 (13.33%) CCNA
2 4 (13.33%) CCNP
2 4 (13.33%) Cisco Certification
3 1 (3.33%) SC Cleared
3 1 (3.33%) Security Cleared
Quality Assurance & Compliance
1 12 (40.00%) SLA
System Software
1 14 (46.67%) Active Directory
2 12 (40.00%) VMware Infrastructure
3 11 (36.67%) Virtual Desktop
3 11 (36.67%) vSphere
4 1 (3.33%) Hyper-V
Systems Management
1 2 (6.67%) AirWatch
2 1 (3.33%) Norton AntiVirus
Vendors
1 16 (53.33%) Cisco
2 14 (46.67%) Microsoft
3 13 (43.33%) VMware
4 11 (36.67%) LANDesk
5 5 (16.67%) Palo Alto
6 4 (13.33%) Arista
6 4 (13.33%) Fortinet
6 4 (13.33%) SolarWinds
7 3 (10.00%) Oracle
8 2 (6.67%) Calypso
8 2 (6.67%) Murex
8 2 (6.67%) Sophis
8 2 (6.67%) Sybase
9 1 (3.33%) Intel Security
9 1 (3.33%) Symantec