Period
to 16 January 2018

The median contractor rate for a Technical Support Analyst was £236 per day in advertised job vacancies in England during the 6 months to 16 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support Analyst
UK > England
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 765 755 759
Rank change year-on-year -10 +4 -11
Contract jobs requiring a Technical Support Analyst 68 67 93
As % of all contract IT jobs advertised in England 0.074% 0.075% 0.095%
As % of the Job Titles category 0.078% 0.079% 0.100%
Number of daily rates quoted 40 37 46
England median daily rate £236 £225 £236
Median daily rate % change year-on-year +5.00% -4.76% +2.72%
10th Percentile £125 £128 £128
90th Percentile £438 £379 £463
UK median daily rate £225 £218 £236
% change year-on-year +3.45% -7.94% +2.72%
Number of hourly rates quoted 7 9 10
England median hourly rate £18.75 £15.00 £24.50
Median hourly rate % change year-on-year +25.00% -38.78% +44.12%
10th Percentile £12.00 £11.50 £12.35
90th Percentile £25.50 £49.25 £31.00
UK median hourly rate £18.75 £15.00 £24.50
% change year-on-year +25.00% -38.78% +44.12%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,492 85,020 93,402
% of contract IT jobs with a recognized job title 94.77% 94.74% 95.06%
Number of daily rates quoted 58,750 56,010 60,380
England median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £263 £256 £250
90th Percentile £638 £609 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,541 2,892 3,573
England median hourly rate £18.50 £18.29 £18.25
Median hourly rate % change year-on-year +1.15% +0.22% +10.61%
10th Percentile £10.80 £10.50 £10.50
90th Percentile £47.83 £47.00 £46.25
UK median hourly rate £18.50 £18.00 £18.50
% change year-on-year +2.78% -2.70% +12.12%

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Analyst in England.

Contractor daily rate trend for Technical Support Analyst in England

Technical Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Technical Support Analyst in England over the 6 months to 16 January 2018.

Contractor daily rate histogram for Technical Support Analyst in England

Technical Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support Analyst in England.

Contractor hourly rate trend for Technical Support Analyst in England

Technical Support Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Technical Support Analyst in England over the 6 months to 16 January 2018.

Contractor hourly rate histogram for Technical Support Analyst in England

Technical Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -33 31 £258 +14.44% 9
South East -14 12 £229 -14.49% 3
East of England -6 11 £233 +10.71% 3
North of England +26 5 £125 -24.24% 8
Midlands -5 5 £350 +125.81% 8
South West +12 4 - - 6
East Midlands +1 4 £350 +45.83% 5
Yorkshire +21 3 - - 2
North West +6 2 £125 -18.03% 4
West Midlands +1 1 £150 +1.69% 3
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 January 2018, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support Analyst in the job title.

1 38 (55.88%) Windows
2 33 (48.53%) Microsoft
3 23 (33.82%) Active Directory
4 19 (27.94%) Finance
5 18 (26.47%) Windows 7
5 18 (26.47%) Office 365
6 16 (23.53%) Microsoft Office
7 15 (22.06%) VMware
8 14 (20.59%) ITIL
8 14 (20.59%) Linux
8 14 (20.59%) Windows Server 2008
9 13 (19.12%) VMware Infrastructure
9 13 (19.12%) SQL
10 12 (17.65%) Unix
10 12 (17.65%) Windows Server 2012
11 11 (16.18%) Windows Server
11 11 (16.18%) MS Exchange
11 11 (16.18%) Banking
12 10 (14.71%) Change Management
12 10 (14.71%) SharePoint
12 10 (14.71%) PowerShell
13 9 (13.24%) Java
13 9 (13.24%) WAN
13 9 (13.24%) LAN
13 9 (13.24%) Citrix
14 8 (11.76%) DNS
14 8 (11.76%) JBoss
14 8 (11.76%) Middleware
15 7 (10.29%) Client/Server
15 7 (10.29%) Web Services

Technical Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (16.18%) MS Exchange
2 10 (14.71%) SharePoint
3 8 (11.76%) JBoss
4 5 (7.35%) IIS
4 5 (7.35%) WildFly
5 3 (4.41%) MQSeries
5 3 (4.41%) Skype for Business
5 3 (4.41%) Tomcat
5 3 (4.41%) WebSphere
6 2 (2.94%) Apache
7 1 (1.47%) Exchange Server 2010
7 1 (1.47%) Moodle
7 1 (1.47%) Oracle Workflow
Applications
1 16 (23.53%) Microsoft Office
2 2 (2.94%) Microsoft Excel
2 2 (2.94%) Microsoft PowerPoint
3 1 (1.47%) Acrobat
3 1 (1.47%) Adobe Creative Suite
3 1 (1.47%) AutoCAD
3 1 (1.47%) Spreadsheet
Business Applications
1 1 (1.47%) Oracle Applications
1 1 (1.47%) Oracle EBS
1 1 (1.47%) Oracle EBS R12
1 1 (1.47%) Oracle Financials
1 1 (1.47%) Oracle Internet Expenses
1 1 (1.47%) Oracle Procure-to-Pay
Cloud Services
1 18 (26.47%) Office 365
2 5 (7.35%) Microsoft Azure
3 3 (4.41%) Mimecast
4 2 (2.94%) Azure Active Directory
4 2 (2.94%) OneDrive
5 1 (1.47%) Adobe Creative Cloud
Communications & Networking
1 9 (13.24%) LAN
1 9 (13.24%) WAN
2 8 (11.76%) DNS
3 7 (10.29%) DHCP
4 6 (8.82%) SAN
5 5 (7.35%) Firewall
5 5 (7.35%) Wireless
6 4 (5.88%) LDAP
6 4 (5.88%) SSH
6 4 (5.88%) TCP/IP
7 3 (4.41%) 4G
7 3 (4.41%) Broadband
7 3 (4.41%) Internet
7 3 (4.41%) Remote Desktop
7 3 (4.41%) Skype
7 3 (4.41%) VLAN
7 3 (4.41%) Wi-Fi
8 2 (2.94%) Cisco Wireless
8 2 (2.94%) Intranet
8 2 (2.94%) IPv4
Database & Business Intelligence
1 5 (7.35%) SQL Server
2 2 (2.94%) Blockchain
2 2 (2.94%) Ingres
2 2 (2.94%) MariaDB
2 2 (2.94%) MySQL
2 2 (2.94%) RDBMS
2 2 (2.94%) Relational Database
3 1 (1.47%) BusinessObjects
3 1 (1.47%) Data Warehouse
3 1 (1.47%) Oracle BI EE
3 1 (1.47%) Oracle BI Publisher
3 1 (1.47%) Oracle Database
3 1 (1.47%) Oracle Discoverer
3 1 (1.47%) QlikView
3 1 (1.47%) SQLPlus
Development Applications
1 2 (2.94%) Oracle APEX
2 1 (1.47%) JDeveloper
2 1 (1.47%) JIRA
General
1 19 (27.94%) Finance
2 11 (16.18%) Banking
3 5 (7.35%) Retail
4 3 (4.41%) Telecoms
5 1 (1.47%) Automotive
5 1 (1.47%) Billing
5 1 (1.47%) French Language
5 1 (1.47%) Front Office
5 1 (1.47%) Italian Language
5 1 (1.47%) Manufacturing
Libraries, Frameworks & Software Standards
1 8 (11.76%) Middleware
2 7 (10.29%) Web Services
3 5 (7.35%) .NET
3 5 (7.35%) HTML
4 3 (4.41%) WebSphere MQ
4 3 (4.41%) XML
5 2 (2.94%) CSS
5 2 (2.94%) POJO
5 2 (2.94%) REST
Miscellaneous
1 7 (10.29%) Client/Server
2 6 (8.82%) Analytical Skills
3 4 (5.88%) Data Centre
4 3 (4.41%) Mobile App
5 2 (2.94%) EPoS
5 2 (2.94%) Infotainment
5 2 (2.94%) iPad
5 2 (2.94%) iPhone
5 2 (2.94%) Mainframe
5 2 (2.94%) Management Information System
5 2 (2.94%) Video Conferencing
6 1 (1.47%) Fat Client
6 1 (1.47%) PKI
6 1 (1.47%) Thin Client
6 1 (1.47%) VLE
Operating Systems
1 38 (55.88%) Windows
2 18 (26.47%) Windows 7
3 14 (20.59%) Linux
3 14 (20.59%) Windows Server 2008
4 12 (17.65%) Unix
4 12 (17.65%) Windows Server 2012
5 11 (16.18%) Windows Server
6 7 (10.29%) Windows 8
7 6 (8.82%) Windows 10
8 5 (7.35%) Red Hat Enterprise Linux
9 2 (2.94%) Windows Mobile
Processes & Methodologies
1 14 (20.59%) ITIL
2 10 (14.71%) Change Management
3 6 (8.82%) ITSM
4 5 (7.35%) Incident Management
4 5 (7.35%) Problem Management
4 5 (7.35%) Service Management
5 4 (5.88%) Capacity Management
5 4 (5.88%) Capacity Planning
5 4 (5.88%) Disaster Recovery
5 4 (5.88%) ITIL V3
5 4 (5.88%) Risk Management
5 4 (5.88%) Technical Analysis
6 3 (4.41%) Agile Software Development
6 3 (4.41%) Break/Fix
6 3 (4.41%) Configuration Management
6 3 (4.41%) Desktop Virtualisation
6 3 (4.41%) Root Cause Analysis
6 3 (4.41%) Service Delivery
7 2 (2.94%) Resource Management
7 2 (2.94%) Unit Testing
Programming Languages
1 13 (19.12%) SQL
2 10 (14.71%) PowerShell
3 9 (13.24%) Java
4 5 (7.35%) Bash Shell
4 5 (7.35%) JavaScript
4 5 (7.35%) PHP
5 4 (5.88%) Perl
5 4 (5.88%) Python
6 3 (4.41%) C++
7 2 (2.94%) Korn
7 2 (2.94%) R
7 2 (2.94%) Ruby
8 1 (1.47%) C
8 1 (1.47%) PL/SQL
Qualifications
1 4 (5.88%) Degree
1 4 (5.88%) Microsoft Certification
2 3 (4.41%) MCSE
2 3 (4.41%) Security Cleared
3 2 (2.94%) ITIL Certification
3 2 (2.94%) MCSA
3 2 (2.94%) SC Cleared
4 1 (1.47%) Cisco Certification
4 1 (1.47%) ITIL Foundation Certificate
4 1 (1.47%) MCDST
4 1 (1.47%) MCITP
4 1 (1.47%) MCP
Quality Assurance & Compliance
1 6 (8.82%) SLA
2 2 (2.94%) Dodd-Frank
2 2 (2.94%) EMIR
2 2 (2.94%) MiFID
3 1 (1.47%) Data Quality
System Software
1 23 (33.82%) Active Directory
2 13 (19.12%) VMware Infrastructure
3 5 (7.35%) VMware ESXi
4 2 (2.94%) vSphere
4 2 (2.94%) XenDesktop
5 1 (1.47%) Hyper-V
5 1 (1.47%) Microsoft Virtual Server
5 1 (1.47%) Virtual Servers
Systems Management
1 4 (5.88%) NetBackup
1 4 (5.88%) SCCM
2 1 (1.47%) Backup Exec
2 1 (1.47%) WSUS
Vendors
1 33 (48.53%) Microsoft
2 15 (22.06%) VMware
3 9 (13.24%) Citrix
4 6 (8.82%) HP
5 5 (7.35%) Oracle
6 4 (5.88%) Apple
6 4 (5.88%) Cisco
6 4 (5.88%) IBM
6 4 (5.88%) McAfee
6 4 (5.88%) ServiceNow
6 4 (5.88%) Symantec
6 4 (5.88%) Veeam
6 4 (5.88%) Veritas
7 3 (4.41%) NetApp
7 3 (4.41%) Red Hat
8 2 (2.94%) Adobe
8 2 (2.94%) Avaya
8 2 (2.94%) Ivanti
8 2 (2.94%) Planview
8 2 (2.94%) Zerto