The median contractor rate for a Technical Support Analyst was £350 per day in advertised job vacancies in England during the 3 months to 25 April 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support Analyst
UK / England
3 months to
25 Apr 2017
Same period 2016 Same period 2015
Rank 528 570 583
Rank change year-on-year +42 +13  
Contract jobs requiring a Technical Support Analyst 53 49 41
As % of all contract IT jobs advertised in England 0.12% 0.095% 0.080%
As % of the Job Titles category 0.13% 0.10% 0.084%
Number of daily rates quoted 27 32 13
Median daily rate £350 £200 £273
Median daily rate % change year-on-year +75.00% -26.60%  
90% offered a daily rate of more than £138 £120 £174
10% offered a daily rate of more than £435 £323 £325
UK excluding London median daily rate £165 £200 £268
% change year-on-year -17.50% -25.23%  
Number of hourly rates quoted 8 9 7
Median hourly rate £14.50 £17.00 £27.50
Median hourly rate % change year-on-year -14.70% -38.18%  
90% offered a hourly rate of more than £12.50 £11.50 £14.04
10% offered a hourly rate of more than £16.70 £29.00 £86.00
UK excluding London median hourly rate £14.50 £11.50 £27.50
% change year-on-year +26.08% -58.18%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 40438 48973 48899
As % of all contract IT job vacancies advertised in England 94.58% 95.22% 94.82%
Number of daily rates quoted 26388 32364 30133
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £270 £263 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00%  
Number of hourly rates quoted 1334 1394 1962
Median hourly rate £18.00 £17.50 £17.50
Median hourly rate % change year-on-year +2.85% -  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.33 £44.50 £42.50
UK excluding London median hourly rate £17.50 £18.00 £16.60
% change year-on-year -2.77% +8.43%  

Technical Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Analyst in England.

Contractor daily rate trend for Technical Support Analyst in England

Technical Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Technical Support Analyst in England over the 3 months to 25 April 2017.

Contractor daily rate histogram for Technical Support Analyst in England

Technical Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support Analyst in England.

Contractor hourly rate trend for Technical Support Analyst in England

Technical Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the England region over the 3 months to 25 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +34 25 £356 +141.52% 3
East of England -5 8 £175 +1.44% 3
North West - 7 £140 -
South East +15 5 - - 1
East Midlands -8 4 £150 -40.00% 2
Yorkshire - 3 £165 - 3
West Midlands +19 1 - - 4
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 25 April 2017, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support Analyst in the job title.

1 34 (47.89%) Microsoft
2 32 (45.07%) Windows
3 25 (35.21%) Active Directory
4 23 (32.39%) SQL
5 21 (29.58%) ITIL
6 17 (23.94%) VMware
6 17 (23.94%) Cisco
7 16 (22.54%) Wireless
7 16 (22.54%) Finance
7 16 (22.54%) VMware Infrastructure
8 15 (21.13%) Windows 7
9 14 (19.72%) LAN
9 14 (19.72%) Microsoft Office
10 11 (15.49%) Windows 10
10 11 (15.49%) TCP/IP
11 10 (14.08%) WAN
11 10 (14.08%) SLA
11 10 (14.08%) SAN
11 10 (14.08%) Data Centre
12 9 (12.68%) Problem Management
12 9 (12.68%) Migration
12 9 (12.68%) Firewall
13 8 (11.27%) Service Management
13 8 (11.27%) Blackberry
13 8 (11.27%) Blackberry Enterprise Server
13 8 (11.27%) Information Security
13 8 (11.27%) Mac OS X
13 8 (11.27%) ITIL Certification
13 8 (11.27%) VPN
13 8 (11.27%) LANDesk

Technical Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.27%) Blackberry Enterprise Server
2 5 (7.04%) MS Exchange
3 3 (4.23%) IBM Notes
3 3 (4.23%) IIS
4 2 (2.82%) Exchange Server 2010
4 2 (2.82%) JBoss
4 2 (2.82%) WildFly
5 1 (1.41%) Exchange Server 2007
5 1 (1.41%) Skype for Business
Applications
1 14 (19.72%) Microsoft Office
2 1 (1.41%) Microsoft Excel
2 1 (1.41%) Microsoft PowerPoint
Business Applications
1 2 (2.82%) Infor CloudSuite
1 2 (2.82%) Infor CloudSuite Industrial (formerly SyteLine)
1 2 (2.82%) Infor CRM
2 1 (1.41%) Global One
Cloud Services
1 2 (2.82%) Office 365
Communications & Networking
1 16 (22.54%) Wireless
2 14 (19.72%) LAN
3 11 (15.49%) TCP/IP
4 10 (14.08%) SAN
4 10 (14.08%) WAN
5 9 (12.68%) Firewall
6 8 (11.27%) VPN
7 6 (8.45%) BGP
7 6 (8.45%) Internet
7 6 (8.45%) iSCSI
7 6 (8.45%) OSPF
7 6 (8.45%) Structured Cabling
7 6 (8.45%) VXLAN
8 3 (4.23%) Unified Communications
8 3 (4.23%) VoIP
9 2 (2.82%) LDAP
9 2 (2.82%) SSH
10 1 (1.41%) MPLS
10 1 (1.41%) SWIFTNet
10 1 (1.41%) Wi-Fi
Database & Business Intelligence
1 6 (8.45%) SQL Server
2 5 (7.04%) Relational Database
3 2 (2.82%) BusinessObjects
3 2 (2.82%) DB2
3 2 (2.82%) Informix
4 1 (1.41%) DataStage
Development Applications
1 3 (4.23%) Team Foundation Server
1 3 (4.23%) Visual Studio
General
1 16 (22.54%) Finance
2 6 (8.45%) Automotive
3 5 (7.04%) Back Office
3 5 (7.04%) Front Office
4 4 (5.63%) Banking
5 3 (4.23%) Local Government
6 2 (2.82%) French Language
6 2 (2.82%) German Language
7 1 (1.41%) Advertising
Libraries, Frameworks & Software Standards
1 5 (7.04%) Web Services
2 4 (5.63%) HTML
3 3 (4.23%) .NET
3 3 (4.23%) CSS
3 3 (4.23%) Java SE
3 3 (4.23%) jQuery
3 3 (4.23%) WCF
3 3 (4.23%) WPF
4 2 (2.82%) Middleware
4 2 (2.82%) SAML
Miscellaneous
1 10 (14.08%) Data Centre
2 8 (11.27%) Blackberry
3 5 (7.04%) Market Risk
4 4 (5.63%) Analytical Skills
5 3 (4.23%) Enterprise Storage
6 2 (2.82%) Client/Server
6 2 (2.82%) iPhone
6 2 (2.82%) Over-the-Top Content
6 2 (2.82%) Video on Demand
7 1 (1.41%) Computer Science
7 1 (1.41%) Derivative
7 1 (1.41%) Equities
7 1 (1.41%) Fat Client
7 1 (1.41%) Foreign Exchange (FX)
7 1 (1.41%) iPad
7 1 (1.41%) Management Information System
7 1 (1.41%) SWIFT
7 1 (1.41%) Thin Client
7 1 (1.41%) User Experience
7 1 (1.41%) Video Conferencing
Operating Systems
1 32 (45.07%) Windows
2 15 (21.13%) Windows 7
3 11 (15.49%) Windows 10
4 8 (11.27%) Mac OS X
5 7 (9.86%) Unix
6 5 (7.04%) Linux
6 5 (7.04%) Windows Server 2012
7 4 (5.63%) Windows Server 2008
8 3 (4.23%) Windows 8
8 3 (4.23%) Windows Server
9 2 (2.82%) Windows Server 2003
10 1 (1.41%) Apple iOS
10 1 (1.41%) Windows 2000 Server
Processes & Methodologies
1 21 (29.58%) ITIL
2 9 (12.68%) Migration
2 9 (12.68%) Problem Management
3 8 (11.27%) Information Security
3 8 (11.27%) Root Cause Analysis
3 8 (11.27%) Service Management
4 6 (8.45%) Investment Management
4 6 (8.45%) Network Management
5 5 (7.04%) Change Management
5 5 (7.04%) Release Management
5 5 (7.04%) Risk Management
6 4 (5.63%) Disaster Recovery
6 4 (5.63%) Software Deployment
7 3 (4.23%) Analytics
7 3 (4.23%) Proactive Monitoring
7 3 (4.23%) Service Delivery
7 3 (4.23%) Software Distribution
7 3 (4.23%) Web Analytics
8 2 (2.82%) PLM
8 2 (2.82%) Quality Management
Programming Languages
1 23 (32.39%) SQL
2 7 (9.86%) JavaScript
2 7 (9.86%) PowerShell
3 5 (7.04%) Perl
4 4 (5.63%) C#
4 4 (5.63%) PHP
5 3 (4.23%) PL/SQL
5 3 (4.23%) Shell Script
6 2 (2.82%) Java
7 1 (1.41%) Korn
7 1 (1.41%) VBA
Qualifications
1 8 (11.27%) ITIL Certification
2 6 (8.45%) CCNA
2 6 (8.45%) CCNP
2 6 (8.45%) Cisco Certification
3 4 (5.63%) A+ Certification
3 4 (5.63%) Microsoft Certification
4 3 (4.23%) MCSE
5 2 (2.82%) Degree
6 1 (1.41%) DBS Check
6 1 (1.41%) MCDST
6 1 (1.41%) MCITP
6 1 (1.41%) SC Cleared
6 1 (1.41%) Security Cleared
Quality Assurance & Compliance
1 10 (14.08%) SLA
2 2 (2.82%) QA
3 1 (1.41%) PMO
System Software
1 25 (35.21%) Active Directory
2 16 (22.54%) VMware Infrastructure
3 8 (11.27%) Virtual Desktop
3 8 (11.27%) vSphere
4 3 (4.23%) Microsoft App-V
4 3 (4.23%) Microsoft Virtual Server
4 3 (4.23%) Virtual Servers
5 2 (2.82%) VMware ESX
5 2 (2.82%) VMware ESXi
6 1 (1.41%) Hyper-V
6 1 (1.41%) ISA Server
Systems Management
1 8 (11.27%) SCCM
2 2 (2.82%) AirWatch
2 2 (2.82%) NetBackup
3 1 (1.41%) DameWare
3 1 (1.41%) EMC NetWorker
3 1 (1.41%) Microsoft Clustering
3 1 (1.41%) Norton AntiVirus
Vendors
1 34 (47.89%) Microsoft
2 17 (23.94%) Cisco
2 17 (23.94%) VMware
3 8 (11.27%) LANDesk
4 7 (9.86%) Palo Alto
5 6 (8.45%) Arista
5 6 (8.45%) Fortinet
5 6 (8.45%) Oracle
5 6 (8.45%) SolarWinds
6 5 (7.04%) Calypso
6 5 (7.04%) Murex
6 5 (7.04%) Sophis
7 4 (5.63%) NetApp
7 4 (5.63%) Symantec
8 3 (4.23%) Citrix
8 3 (4.23%) Google
8 3 (4.23%) Intel Security
8 3 (4.23%) Lotus
8 3 (4.23%) Veritas
9 2 (2.82%) Infor