Period
to 25 July 2017

The median contractor rate for a Technical Support Analyst was £275 per day in advertised job vacancies in England during the 6 months to 25 July 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support Analyst
UK > England
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 705 787 786
Rank change year-on-year +82 -1 -54
Contract jobs requiring a Technical Support Analyst 93 85 81
As % of all contract IT jobs advertised in England 0.11% 0.084% 0.078%
As % of the Job Titles category 0.11% 0.088% 0.082%
Number of daily rates quoted 42 48 36
England median daily rate £275 £200 £220
Median daily rate % change year-on-year +37.50% -9.09% -16.98%
10th Percentile £128 £118 £139
90th Percentile £435 £410 £444
UK median daily rate £250 £200 £220
% change year-on-year +25.00% -9.09% -12.00%
Number of hourly rates quoted 21 12 15
England median hourly rate £13.50 £17.25 £20.00
Median hourly rate % change year-on-year -21.74% -13.75% +5.46%
10th Percentile £11.75 £10.75 £13.21
90th Percentile £20.00 £31.00 £97.50
UK median hourly rate £13.50 £17.25 £20.00
% change year-on-year -21.74% -13.75% +5.46%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 83113 96531 98196
As % of all contract IT job vacancies advertised in England 94.82% 95.11% 94.88%
Number of daily rates quoted 54247 63610 61933
England median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £258 £238
90th Percentile £625 £600 £588
UK median daily rate £430 £425 £400
% change year-on-year +1.18% +6.25% +1.01%
Number of hourly rates quoted 2650 2822 3834
England median hourly rate £18.10 £19.00 £17.50
Median hourly rate % change year-on-year -4.74% +8.57% +2.94%
10th Percentile £10.84 £10.50 £10.47
90th Percentile £48.75 £46.99 £44.50
UK median hourly rate £18.50 £19.00 £17.50
% change year-on-year -2.63% +8.57% +2.94%

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support Analyst in England.

Contractor daily rate trend for Technical Support Analyst in England

Technical Support Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Technical Support Analyst in England over the 6 months to 25 July 2017.

Contractor daily rate histogram for Technical Support Analyst in England

Technical Support Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support Analyst in England.

Contractor hourly rate trend for Technical Support Analyst in England

Technical Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +29 40 £350 +118.75% 7
North of England +84 21 £165 -31.96% 5
North West +53 18 £140 -28.66% 4
Midlands +29 12 £268 -10.83% 3
South East +16 10 £225 +12.50% 3
East Midlands +1 10 £268 +7.00% 1
East of England -14 9 £188 +56.25%
Yorkshire - 3 £165 - 1
West Midlands +29 2 - - 2
South West +4 1 - - 2
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 25 July 2017, Technical Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Technical Support Analyst in the job title.

1 45 (48.39%) Microsoft
2 42 (45.16%) Windows
3 30 (32.26%) SQL
4 29 (31.18%) Active Directory
5 24 (25.81%) ITIL
6 20 (21.51%) VMware
7 19 (20.43%) Finance
8 18 (19.35%) Microsoft Office
9 17 (18.28%) Wireless
9 17 (18.28%) Office 365
9 17 (18.28%) Windows 10
10 15 (16.13%) Cisco
10 15 (16.13%) VMware Infrastructure
10 15 (16.13%) Windows 7
11 14 (15.05%) Windows Server 2012
11 14 (15.05%) PowerShell
11 14 (15.05%) Automotive
11 14 (15.05%) Internet
12 13 (13.98%) LAN
13 12 (12.90%) SCCM
14 11 (11.83%) MS Exchange
14 11 (11.83%) SAN
14 11 (11.83%) Firewall
15 10 (10.75%) Service Management
15 10 (10.75%) VPN
15 10 (10.75%) Unix
16 9 (9.68%) Windows Server 2008
16 9 (9.68%) Microsoft Azure
16 9 (9.68%) WAN
16 9 (9.68%) Microsoft Certification

Technical Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (11.83%) MS Exchange
2 5 (5.38%) SharePoint
2 5 (5.38%) Skype for Business
3 4 (4.30%) Blackberry Enterprise Server
3 4 (4.30%) Exchange Server 2010
3 4 (4.30%) IIS
4 3 (3.23%) IBM Notes
4 3 (3.23%) JBoss
4 3 (3.23%) WildFly
5 2 (2.15%) Exchange Server 2007
6 1 (1.08%) Oracle Workflow
Applications
1 18 (19.35%) Microsoft Office
2 1 (1.08%) Microsoft Excel
2 1 (1.08%) Microsoft PowerPoint
Business Applications
1 1 (1.08%) Global One
1 1 (1.08%) Oracle Applications
1 1 (1.08%) Oracle EBS
1 1 (1.08%) Oracle EBS R12
1 1 (1.08%) Oracle Financials
1 1 (1.08%) Oracle Internet Expenses
1 1 (1.08%) Oracle Procure-to-Pay
Cloud Services
1 17 (18.28%) Office 365
2 9 (9.68%) Microsoft Azure
3 3 (3.23%) Azure Active Directory
4 1 (1.08%) Amazon AWS
Communications & Networking
1 17 (18.28%) Wireless
2 14 (15.05%) Internet
3 13 (13.98%) LAN
4 11 (11.83%) Firewall
4 11 (11.83%) SAN
5 10 (10.75%) VPN
6 9 (9.68%) WAN
7 8 (8.60%) TCP/IP
8 6 (6.45%) BGP
8 6 (6.45%) iSCSI
8 6 (6.45%) OSPF
8 6 (6.45%) Structured Cabling
8 6 (6.45%) VXLAN
8 6 (6.45%) Wi-Fi
9 5 (5.38%) 4G
9 5 (5.38%) Broadband
9 5 (5.38%) Skype
9 5 (5.38%) VoIP
10 3 (3.23%) LDAP
10 3 (3.23%) Unified Communications
Database & Business Intelligence
1 5 (5.38%) Relational Database
1 5 (5.38%) SQL Server
2 3 (3.23%) BusinessObjects
3 2 (2.15%) DB2
3 2 (2.15%) Informix
4 1 (1.08%) DataStage
4 1 (1.08%) Oracle BI EE
4 1 (1.08%) Oracle BI Publisher
4 1 (1.08%) Oracle Discoverer
4 1 (1.08%) QlikView
4 1 (1.08%) SQLPlus
Development Applications
1 2 (2.15%) Oracle APEX
1 2 (2.15%) Team Foundation Server
1 2 (2.15%) Visual Studio
2 1 (1.08%) Git (software)
2 1 (1.08%) JDeveloper
General
1 19 (20.43%) Finance
2 14 (15.05%) Automotive
3 6 (6.45%) Back Office
3 6 (6.45%) Front Office
4 5 (5.38%) Banking
5 3 (3.23%) Local Government
6 2 (2.15%) French Language
6 2 (2.15%) German Language
6 2 (2.15%) Telecoms
7 1 (1.08%) Advertising
7 1 (1.08%) Billing
Libraries, Frameworks & Software Standards
1 5 (5.38%) .NET
1 5 (5.38%) HTML
1 5 (5.38%) Web Services
2 4 (4.30%) CSS
3 3 (3.23%) Java SE
3 3 (3.23%) jQuery
3 3 (3.23%) Middleware
4 2 (2.15%) SAML
4 2 (2.15%) WCF
4 2 (2.15%) WPF
5 1 (1.08%) AngularJS
5 1 (1.08%) ASP.NET
5 1 (1.08%) ASP.NET MVC
5 1 (1.08%) XML
Miscellaneous
1 9 (9.68%) Analytical Skills
1 9 (9.68%) Data Centre
2 5 (5.38%) Client/Server
2 5 (5.38%) Market Risk
3 4 (4.30%) Blackberry
4 3 (3.23%) Enterprise Storage
4 3 (3.23%) Management Information System
5 2 (2.15%) Computer Science
5 2 (2.15%) iPhone
6 1 (1.08%) Derivative
6 1 (1.08%) EPoS
6 1 (1.08%) Equities
6 1 (1.08%) Foreign Exchange (FX)
6 1 (1.08%) iPad
6 1 (1.08%) PKI
6 1 (1.08%) SWIFT
6 1 (1.08%) User Experience
6 1 (1.08%) Video Conferencing
6 1 (1.08%) Wiki
Operating Systems
1 42 (45.16%) Windows
2 17 (18.28%) Windows 10
3 15 (16.13%) Windows 7
4 14 (15.05%) Windows Server 2012
5 10 (10.75%) Unix
6 9 (9.68%) Windows Server 2008
7 7 (7.53%) Windows Server
7 7 (7.53%) Windows Server 2003
8 6 (6.45%) Linux
9 4 (4.30%) Mac OS X
9 4 (4.30%) Windows 8
9 4 (4.30%) Windows XP
10 2 (2.15%) Apple iOS
10 2 (2.15%) Windows Mobile
11 1 (1.08%) Android
11 1 (1.08%) Windows 2000 Server
Processes & Methodologies
1 24 (25.81%) ITIL
2 10 (10.75%) Service Management
3 7 (7.53%) Migration
3 7 (7.53%) Risk Management
4 6 (6.45%) Investment Management
4 6 (6.45%) Network Management
4 6 (6.45%) Root Cause Analysis
5 5 (5.38%) ITSM
5 5 (5.38%) Problem Management
5 5 (5.38%) Release Management
6 4 (4.30%) Change Management
6 4 (4.30%) Disaster Recovery
6 4 (4.30%) Information Security
6 4 (4.30%) Software Deployment
7 3 (3.23%) Analytics
7 3 (3.23%) Break/Fix
7 3 (3.23%) Capacity Management
7 3 (3.23%) IT Strategy
7 3 (3.23%) Proactive Monitoring
7 3 (3.23%) Software Distribution
Programming Languages
1 30 (32.26%) SQL
2 14 (15.05%) PowerShell
3 7 (7.53%) JavaScript
4 5 (5.38%) Java
5 4 (4.30%) PHP
6 3 (3.23%) C#
6 3 (3.23%) Perl
6 3 (3.23%) PL/SQL
6 3 (3.23%) Shell Script
7 2 (2.15%) Ruby
8 1 (1.08%) Korn
8 1 (1.08%) VBA
Qualifications
1 9 (9.68%) Microsoft Certification
2 7 (7.53%) CCNA
2 7 (7.53%) Cisco Certification
2 7 (7.53%) SC Cleared
2 7 (7.53%) Security Cleared
3 6 (6.45%) CCNP
3 6 (6.45%) MCSA
4 5 (5.38%) MCSE
5 4 (4.30%) A+ Certification
5 4 (4.30%) ITIL Certification
6 3 (3.23%) ACSP
6 3 (3.23%) HP AIS
6 3 (3.23%) MCITP
6 3 (3.23%) MCP
6 3 (3.23%) Network+ Certification
6 3 (3.23%) VMware Certified Professional (VCP)
7 2 (2.15%) Computer Science Degree
7 2 (2.15%) Degree
8 1 (1.08%) DV Cleared
8 1 (1.08%) MCDST
Quality Assurance & Compliance
1 8 (8.60%) SLA
2 2 (2.15%) QA
3 1 (1.08%) Data Quality
3 1 (1.08%) PMO
System Software
1 29 (31.18%) Active Directory
2 15 (16.13%) VMware Infrastructure
3 7 (7.53%) vSphere
4 6 (6.45%) VMware ESXi
5 4 (4.30%) Virtual Desktop
6 3 (3.23%) Microsoft App-V
6 3 (3.23%) Microsoft Virtual Server
6 3 (3.23%) Virtual Servers
7 2 (2.15%) Hyper-V
7 2 (2.15%) XenDesktop
8 1 (1.08%) Firmware
8 1 (1.08%) ISA Server
8 1 (1.08%) Virtual Machines
8 1 (1.08%) XenApp
Systems Management
1 12 (12.90%) SCCM
2 3 (3.23%) AirWatch
2 3 (3.23%) NetBackup
3 1 (1.08%) Control-M
3 1 (1.08%) DameWare
3 1 (1.08%) EMC NetWorker
3 1 (1.08%) Microsoft Clustering
3 1 (1.08%) Norton AntiVirus
Vendors
1 45 (48.39%) Microsoft
2 20 (21.51%) VMware
3 15 (16.13%) Cisco
4 8 (8.60%) Oracle
4 8 (8.60%) Palo Alto
5 7 (7.53%) Citrix
5 7 (7.53%) SolarWinds
6 6 (6.45%) Arista
6 6 (6.45%) Fortinet
6 6 (6.45%) HP
6 6 (6.45%) ServiceNow
7 5 (5.38%) Calypso
7 5 (5.38%) Google
7 5 (5.38%) Murex
7 5 (5.38%) Sophis
7 5 (5.38%) Symantec
8 4 (4.30%) LANDesk
8 4 (4.30%) McAfee
8 4 (4.30%) NetApp
8 4 (4.30%) Veritas
Manchester
Searchability
Rate: £12 - £15 per hour
Posted: 7 days ago