Period
to 17 November 2017

The median annual salary for a Technical Support Analyst was £37,500 in advertised job vacancies in London during the 6 months to 17 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
England > London
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 718 782 767
Rank change year-on-year +64 -15 -114
Permanent jobs requiring a Technical Support Analyst 122 75 161
As % of all permanent IT jobs advertised in London 0.16% 0.099% 0.18%
As % of the Job Titles category 0.17% 0.10% 0.19%
Number of salaries quoted 100 71 147
London median annual salary £37,500 £38,000 £38,000
Median salary % change year-on-year -1.32% - +1.33%
10th Percentile £26,250 £26,250 £24,300
90th Percentile £58,750 £65,000 £60,250
England median annual salary £28,600 £28,000 £28,000
% change year-on-year +2.14% - -12.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71246 73011 85823
% of permanent IT jobs with a recognized job title 94.34% 95.97% 96.01%
Number of salaries quoted 56013 63062 72818
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,000 £32,500 £31,750
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Technical Support Analyst
Job Vacancy Trend in London

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Technical Support Analyst in London

Technical Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in London.

Salary trend for Technical Support Analyst in London

Technical Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Technical Support Analyst in London over the 6 months to 17 November 2017.

Salary histogram for Technical Support Analyst in London

Technical Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the London region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +28 26 £50,000 +44.93% 2
West London +17 9 £37,500 +7.14% 1
North London +10 4 - -
South London +3 2 £27,750 -44.50%
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 17 November 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Technical Support Analyst in the job title.

1 53 (43.44%) Windows
2 49 (40.16%) SQL
3 37 (30.33%) Finance
4 35 (28.69%) Microsoft
5 34 (27.87%) ITIL
6 28 (22.95%) Active Directory
7 26 (21.31%) Windows 7
8 23 (18.85%) Microsoft Office
9 19 (15.57%) Analytical Skills
9 19 (15.57%) Windows Server
10 18 (14.75%) VMware
10 18 (14.75%) Problem Management
10 18 (14.75%) Incident Management
11 17 (13.93%) Windows Server 2008
12 16 (13.11%) Degree
12 16 (13.11%) Linux
12 16 (13.11%) Windows 10
13 15 (12.30%) Windows Server 2012
14 14 (11.48%) Office 365
14 14 (11.48%) Citrix
14 14 (11.48%) VMware Infrastructure
15 13 (10.66%) iSeries
15 13 (10.66%) SCCM
15 13 (10.66%) Law
15 13 (10.66%) Change Management
15 13 (10.66%) Eclipse
15 13 (10.66%) ITIL Foundation Certificate
15 13 (10.66%) RiskWrite
15 13 (10.66%) VersionOne
16 12 (9.84%) MS Exchange

Technical Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (9.84%) MS Exchange
2 10 (8.20%) SharePoint
3 4 (3.28%) IIS
4 3 (2.46%) CMS
5 2 (1.64%) Blackberry Enterprise Server
5 2 (1.64%) Exchange Server 2003
5 2 (1.64%) WordPress
6 1 (0.82%) Exchange Server 2013
6 1 (0.82%) Skype for Business
Applications
1 23 (18.85%) Microsoft Office
2 8 (6.56%) Microsoft Excel
3 1 (0.82%) Maya
Business Applications
1 13 (10.66%) RiskWrite
2 3 (2.46%) Dynamics AX
3 2 (1.64%) Dynamics CRM
4 1 (0.82%) Infor M3
4 1 (0.82%) MetaTrader
4 1 (0.82%) NetSuite
4 1 (0.82%) SAP ERP
Cloud Services
1 14 (11.48%) Office 365
2 9 (7.38%) Mimecast
3 3 (2.46%) Adobe Creative Cloud
3 3 (2.46%) Microsoft Azure
3 3 (2.46%) SaaS
Communications & Networking
1 12 (9.84%) DNS
2 10 (8.20%) DHCP
3 9 (7.38%) Firewall
4 8 (6.56%) LAN
4 8 (6.56%) VPN
4 8 (6.56%) WAN
5 4 (3.28%) Remote Desktop
5 4 (3.28%) TCP/IP
5 4 (3.28%) VLAN
6 3 (2.46%) FIX Connectivity
6 3 (2.46%) SAN
7 2 (1.64%) FTP
7 2 (1.64%) Internet
7 2 (1.64%) IPv4
7 2 (1.64%) SMTP
8 1 (0.82%) HTTPS
8 1 (0.82%) Skype
8 1 (0.82%) SNMP
8 1 (0.82%) SSL
Database & Business Intelligence
1 5 (4.10%) QlikView
1 5 (4.10%) SQL Server
2 4 (3.28%) Blockchain
2 4 (3.28%) Qlik Sense
3 3 (2.46%) MySQL
3 3 (2.46%) SQL Server Reporting Services
4 1 (0.82%) Big Data
4 1 (0.82%) Data Warehouse
4 1 (0.82%) Informix
4 1 (0.82%) SQL Server Analysis Services
4 1 (0.82%) SQL Server Integration Services
Development Applications
1 13 (10.66%) Eclipse
1 13 (10.66%) VersionOne
2 5 (4.10%) JIRA
3 4 (3.28%) Subversion
3 4 (3.28%) Talend Open Studio
4 2 (1.64%) SQL Server Management Studio (SSMS)
General
1 37 (30.33%) Finance
2 13 (10.66%) Law
3 12 (9.84%) Banking
3 12 (9.84%) Front Office
3 12 (9.84%) Legal
4 8 (6.56%) Marketing
5 6 (4.92%) Retail
6 5 (4.10%) Games
7 3 (2.46%) Back Office
7 3 (2.46%) Investment Banking
8 2 (1.64%) Advertising
8 2 (1.64%) Billing
8 2 (1.64%) Electronics
8 2 (1.64%) Financial Institution
8 2 (1.64%) German Language
8 2 (1.64%) Spanish Language
9 1 (0.82%) Italian Language
9 1 (0.82%) Manufacturing
9 1 (0.82%) Publishing
9 1 (0.82%) Telecoms
Libraries, Frameworks & Software Standards
1 10 (8.20%) .NET
2 8 (6.56%) FIX Protocol
3 6 (4.92%) ASP.NET
3 6 (4.92%) HTML
4 4 (3.28%) .NET Framework
4 4 (3.28%) CSS
5 3 (2.46%) XML
6 2 (1.64%) JSON
7 1 (0.82%) FIXML
7 1 (0.82%) J2EE
7 1 (0.82%) jQuery
7 1 (0.82%) Web Services
7 1 (0.82%) XSLT
Miscellaneous
1 19 (15.57%) Analytical Skills
2 13 (10.66%) iSeries
3 5 (4.10%) Hedge funds
4 4 (3.28%) Fintech
4 4 (3.28%) Management Information System
4 4 (3.28%) Smartphone
5 3 (2.46%) e-Learning
5 3 (2.46%) iPad
5 3 (2.46%) Mobile App
6 2 (1.64%) Algorithms
6 2 (1.64%) Blackberry
6 2 (1.64%) Derivative
6 2 (1.64%) Enterprise Software
6 2 (1.64%) Foreign Exchange (FX)
6 2 (1.64%) Social Network
7 1 (0.82%) Client/Server
7 1 (0.82%) Computer Science
7 1 (0.82%) EPoS
7 1 (0.82%) Equities
7 1 (0.82%) N-Tier
Operating Systems
1 53 (43.44%) Windows
2 26 (21.31%) Windows 7
3 19 (15.57%) Windows Server
4 17 (13.93%) Windows Server 2008
5 16 (13.11%) Linux
5 16 (13.11%) Windows 10
6 15 (12.30%) Windows Server 2012
7 11 (9.02%) Unix
8 10 (8.20%) Windows 8
9 4 (3.28%) Mac OS
10 1 (0.82%) Apple iOS
10 1 (0.82%) CentOS
10 1 (0.82%) Mac OS X Server
10 1 (0.82%) Windows Vista
Processes & Methodologies
1 34 (27.87%) ITIL
2 18 (14.75%) Incident Management
2 18 (14.75%) Problem Management
3 13 (10.66%) Change Management
4 11 (9.02%) Service Delivery
5 10 (8.20%) Change Control
5 10 (8.20%) Performance Tuning
5 10 (8.20%) Trend Analysis
6 7 (5.74%) Agile Software Development
6 7 (5.74%) Analytics
7 6 (4.92%) Mathematics
7 6 (4.92%) Root Cause Analysis
7 6 (4.92%) Service Management
7 6 (4.92%) User Acceptance Testing
8 5 (4.10%) E-Commerce
8 5 (4.10%) ERP
8 5 (4.10%) ETL
8 5 (4.10%) ITSM
8 5 (4.10%) Project Management
8 5 (4.10%) Task Automation
Programming Languages
1 49 (40.16%) SQL
2 12 (9.84%) Python
3 10 (8.20%) C#
3 10 (8.20%) Java
4 5 (4.10%) PowerShell
4 5 (4.10%) R
4 5 (4.10%) VBA
5 4 (3.28%) JavaScript
5 4 (3.28%) MATLAB
6 2 (1.64%) Perl
7 1 (0.82%) Bash Shell
7 1 (0.82%) C++
7 1 (0.82%) Elixir
7 1 (0.82%) Korn
7 1 (0.82%) Ruby
7 1 (0.82%) Shell Script
7 1 (0.82%) T-SQL
7 1 (0.82%) VB
7 1 (0.82%) X++
Qualifications
1 16 (13.11%) Degree
2 13 (10.66%) ITIL Foundation Certificate
3 4 (3.28%) Microsoft Certification
3 4 (3.28%) Security Cleared
4 3 (2.46%) MCSE
5 1 (0.82%) CCA
5 1 (0.82%) Citrix Certification
5 1 (0.82%) Computer Science Degree
5 1 (0.82%) ITIL Certification
5 1 (0.82%) MCP
5 1 (0.82%) MCSA
5 1 (0.82%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 9 (7.38%) SLA
2 1 (0.82%) QA
System Software
1 28 (22.95%) Active Directory
2 14 (11.48%) VMware Infrastructure
3 12 (9.84%) XenDesktop
4 11 (9.02%) XenApp
5 6 (4.92%) Virtual Desktop
6 5 (4.10%) vSphere
7 4 (3.28%) Docker
7 4 (3.28%) Virtual Servers
8 2 (1.64%) Firmware
8 2 (1.64%) Terminal Services
Systems Management
1 13 (10.66%) SCCM
2 3 (2.46%) Norton AntiVirus
3 2 (1.64%) Backup Exec
4 1 (0.82%) ITRS Geneos
4 1 (0.82%) Oracle Enterprise Manager
4 1 (0.82%) XenMobile
Vendors
1 35 (28.69%) Microsoft
2 18 (14.75%) VMware
3 14 (11.48%) Citrix
4 10 (8.20%) Oracle
5 9 (7.38%) Cisco
5 9 (7.38%) iManage
6 5 (4.10%) Bloomberg
6 5 (4.10%) Remedy
6 5 (4.10%) SAP
7 4 (3.28%) Apple
7 4 (3.28%) FactSet
7 4 (3.28%) HP
7 4 (3.28%) Sophos
7 4 (3.28%) Talend
8 3 (2.46%) Adobe
8 3 (2.46%) Symantec
8 3 (2.46%) Tandberg
9 2 (1.64%) Dell
9 2 (1.64%) Peregrine
9 2 (1.64%) SonicWALL