The median annual salary for a Technical Support Analyst was £37,500 in advertised job vacancies in London during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
England / London
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 558 581 555
Rank change year-on-year +23 -26  
Permanent jobs requiring a Technical Support Analyst 58 63 124
As % of all permanent IT jobs advertised in London 0.16% 0.16% 0.28%
As % of the Job Titles category 0.17% 0.16% 0.29%
Number of salaries quoted 35 60 117
Median salary £37,500 £45,000 £39,500
Median salary % change year-on-year -16.66% +13.92%  
90% offered a salary of more than £23,800 £27,500 £30,000
10% offered a salary of more than £54,000 £65,000 £57,500
UK excluding London median salary £27,500 £27,500 £25,000
% change year-on-year - +10.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 34367 38431 43064
As % of all permanent IT job vacancies advertised in London 94.84% 95.93% 95.89%
Number of salaries quoted 27870 33422 36403
Median salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.54% -  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Technical Support Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in London

Technical Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in London.

Salary trend for Technical Support Analyst in London

Technical Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Technical Support Analyst in London over the 3 months to 24 June 2017.

Salary histogram for Technical Support Analyst in London

Technical Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +30 13 £50,000 +33.33%
Uxbridge +4 2 £40,000 -
Kingston Upon Thames - 1 £23,000 -
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 24 June 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Technical Support Analyst in the job title.

1 57 (50.44%) Windows
2 42 (37.17%) SQL
3 33 (29.20%) ITIL
4 32 (28.32%) Windows 7
5 31 (27.43%) Microsoft
5 31 (27.43%) Active Directory
5 31 (27.43%) Finance
6 30 (26.55%) Analytical Skills
7 28 (24.78%) Problem Management
8 26 (23.01%) Office 365
9 25 (22.12%) Incident Management
9 25 (22.12%) ITIL Foundation Certificate
10 24 (21.24%) Windows 10
10 24 (21.24%) Service Delivery
10 24 (21.24%) Microsoft Office
11 23 (20.35%) Eclipse
11 23 (20.35%) Change Control
11 23 (20.35%) Trend Analysis
11 23 (20.35%) iSeries
11 23 (20.35%) Performance Tuning
11 23 (20.35%) RiskWrite
11 23 (20.35%) VersionOne
12 13 (11.50%) Backup Exec
12 13 (11.50%) Windows Server
13 12 (10.62%) Project Management
13 12 (10.62%) Citrix
13 12 (10.62%) C#
13 12 (10.62%) Java
14 11 (9.73%) Norton AntiVirus
14 11 (9.73%) Symantec

Technical Support Analyst Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (8.85%) MS Exchange
2 4 (3.54%) CMS
2 4 (3.54%) Skype for Business
3 2 (1.77%) Blackberry Enterprise Server
4 1 (0.88%) Exchange Server 2003
4 1 (0.88%) Exchange Server 2013
4 1 (0.88%) IIS
4 1 (0.88%) SharePoint
Applications
1 24 (21.24%) Microsoft Office
2 7 (6.19%) Microsoft Excel
3 2 (1.77%) Microsoft PowerPoint
3 2 (1.77%) MS Visio
4 1 (0.88%) AutoCAD
4 1 (0.88%) Pro/ENGINEER
4 1 (0.88%) PTC Creo
4 1 (0.88%) Vectorworks
Business Applications
1 23 (20.35%) RiskWrite
2 3 (2.65%) Dynamics CRM
3 2 (1.77%) Postilion
4 1 (0.88%) Dynamics AX
4 1 (0.88%) Infor M3
4 1 (0.88%) Loan IQ
4 1 (0.88%) NetSuite
4 1 (0.88%) SAP ERP
4 1 (0.88%) WebTrends
Cloud Services
1 26 (23.01%) Office 365
2 4 (3.54%) SaaS
3 3 (2.65%) Microsoft Azure
4 1 (0.88%) Adobe Creative Cloud
4 1 (0.88%) G Suite
Communications & Networking
1 10 (8.85%) DNS
1 10 (8.85%) TCP/IP
2 8 (7.08%) DHCP
3 5 (4.42%) LAN
3 5 (4.42%) VoIP
4 4 (3.54%) Skype
4 4 (3.54%) Telepresence
5 3 (2.65%) Firewall
5 3 (2.65%) Internet
6 2 (1.77%) SAN
7 1 (0.88%) Cisco IPT
7 1 (0.88%) Extranet
7 1 (0.88%) FTP
7 1 (0.88%) IP Telephony
7 1 (0.88%) Network Security
7 1 (0.88%) VPN
7 1 (0.88%) WAN
7 1 (0.88%) Wireless
Database & Business Intelligence
1 5 (4.42%) QlikView
2 4 (3.54%) Qlik Sense
3 1 (0.88%) Blockchain
3 1 (0.88%) Data Warehouse
3 1 (0.88%) Informix
3 1 (0.88%) SQL Server
3 1 (0.88%) SQL Server Integration Services
3 1 (0.88%) SQL Server Reporting Services
Development Applications
1 23 (20.35%) Eclipse
1 23 (20.35%) VersionOne
2 4 (3.54%) Talend Open Studio
3 1 (0.88%) SQL Server Management Studio (SSMS)
General
1 31 (27.43%) Finance
2 8 (7.08%) Front Office
3 6 (5.31%) Banking
3 6 (5.31%) Law
3 6 (5.31%) Marketing
3 6 (5.31%) Retail
4 4 (3.54%) Legal
5 3 (2.65%) Back Office
5 3 (2.65%) Mandarin Language
6 2 (1.77%) Billing
6 2 (1.77%) German Language
7 1 (0.88%) Digital Economy
7 1 (0.88%) Electronics
7 1 (0.88%) Investment Banking
7 1 (0.88%) Italian Language
7 1 (0.88%) Japanese Language
7 1 (0.88%) Telecoms
Libraries, Frameworks & Software Standards
1 8 (7.08%) .NET
2 6 (5.31%) ASP.NET
2 6 (5.31%) HTML
3 4 (3.54%) .NET Framework
3 4 (3.54%) CSS
3 4 (3.54%) Web Services
4 3 (2.65%) CCXML
4 3 (2.65%) VXML
4 3 (2.65%) XML
5 2 (1.77%) jQuery
6 1 (0.88%) COM
Miscellaneous
1 30 (26.55%) Analytical Skills
2 23 (20.35%) iSeries
3 11 (9.73%) iPad
4 4 (3.54%) BYOD
4 4 (3.54%) Mobile App
4 4 (3.54%) Smartphone
5 3 (2.65%) Blackberry
5 3 (2.65%) Video Conferencing
6 2 (1.77%) Computer Science
6 2 (1.77%) Enterprise Storage
6 2 (1.77%) SWIFT
7 1 (0.88%) Data Centre
7 1 (0.88%) Derivative
7 1 (0.88%) Device Driver
7 1 (0.88%) EPoS
7 1 (0.88%) Equities
7 1 (0.88%) Equity Derivative
7 1 (0.88%) Management Information System
7 1 (0.88%) Replication
7 1 (0.88%) Virtual Team
Operating Systems
1 57 (50.44%) Windows
2 32 (28.32%) Windows 7
3 24 (21.24%) Windows 10
4 13 (11.50%) Windows Server
5 9 (7.96%) Windows Server 2008
6 8 (7.08%) Windows Server 2012
7 7 (6.19%) Unix
8 6 (5.31%) Android
8 6 (5.31%) Linux
8 6 (5.31%) Windows 8
9 5 (4.42%) Apple iOS
9 5 (4.42%) Mac OS X
10 3 (2.65%) Windows Vista
10 3 (2.65%) Windows XP
11 2 (1.77%) Mac OS
12 1 (0.88%) Mac OS X Server
Processes & Methodologies
1 33 (29.20%) ITIL
2 28 (24.78%) Problem Management
3 25 (22.12%) Incident Management
4 24 (21.24%) Service Delivery
5 23 (20.35%) Change Control
5 23 (20.35%) Performance Tuning
5 23 (20.35%) Trend Analysis
6 12 (10.62%) Project Management
7 7 (6.19%) Agile Software Development
8 6 (5.31%) E-Commerce
9 5 (4.42%) Analytics
9 5 (4.42%) Asset Management
9 5 (4.42%) Mathematics
9 5 (4.42%) Web Development
10 4 (3.54%) API Integration
10 4 (3.54%) Case Management
10 4 (3.54%) Data Architecture
10 4 (3.54%) Digital Analytics
10 4 (3.54%) Fund Management
10 4 (3.54%) Physics
Programming Languages
1 42 (37.17%) SQL
2 12 (10.62%) C#
2 12 (10.62%) Java
3 6 (5.31%) JavaScript
4 5 (4.42%) Python
4 5 (4.42%) R
4 5 (4.42%) VBA
5 4 (3.54%) MATLAB
5 4 (3.54%) PowerShell
6 1 (0.88%) Bash Shell
6 1 (0.88%) C++
6 1 (0.88%) Korn
6 1 (0.88%) Perl
Qualifications
1 25 (22.12%) ITIL Foundation Certificate
2 9 (7.96%) Degree
3 5 (4.42%) Microsoft Certification
4 3 (2.65%) CCNA
4 3 (2.65%) Cisco Certification
4 3 (2.65%) MCSE
5 2 (1.77%) MCP
6 1 (0.88%) CCA
6 1 (0.88%) Citrix Certification
6 1 (0.88%) MCSA
6 1 (0.88%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (1.77%) SLA
2 1 (0.88%) ISO/IEC 27001
System Software
1 31 (27.43%) Active Directory
2 5 (4.42%) VMware Infrastructure
3 3 (2.65%) XenApp
4 2 (1.77%) Hyper-V
4 2 (1.77%) Virtual Servers
5 1 (0.88%) vSphere
5 1 (0.88%) XenDesktop
Systems Management
1 13 (11.50%) Backup Exec
2 11 (9.73%) Norton AntiVirus
3 7 (6.19%) SCCM
4 3 (2.65%) Microsoft Intune
5 1 (0.88%) Tivoli
5 1 (0.88%) Tivoli Storage Manager
5 1 (0.88%) WSUS
Vendors
1 31 (27.43%) Microsoft
2 12 (10.62%) Citrix
3 11 (9.73%) Symantec
4 8 (7.08%) Apple
4 8 (7.08%) VMware
5 7 (6.19%) Bloomberg
6 5 (4.42%) Avaya
6 5 (4.42%) Cisco
6 5 (4.42%) Remedy
7 4 (3.54%) FactSet
7 4 (3.54%) Talend
8 3 (2.65%) Canon
8 3 (2.65%) HP
8 3 (2.65%) Veeam
9 2 (1.77%) Google
9 2 (1.77%) ServiceNow
9 2 (1.77%) SolarWinds
9 2 (1.77%) Splunk
10 1 (0.88%) Rackspace
10 1 (0.88%) SonicWALL
London
Ashdown IT
Salary: £20000 - £24000 per annum
Posted: Yesterday