The median annual salary for a Technical Support Analyst was £30,000 in advertised job vacancies in London during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Technical Support Analyst
England / London
Rank 528 539 544
Rank change year-on-year +11 +5  
Permanent jobs requiring a Technical Support Analyst 56 118 111
As % of all permanent IT jobs advertised in London 0.17% 0.28% 0.26%
As % of the Job Titles category 0.17% 0.29% 0.27%
Number of salaries quoted 43 114 101
Median salary £30,000 £42,500 £37,500
Median salary % change year-on-year -29.41% +13.33%  
90% offered a salary of more than £25,000 £27,500 £25,500
10% offered a salary of more than £44,500 £65,000 £50,000
UK excluding London median salary £23,500 £27,500 £28,000
% change year-on-year -14.54% -1.78%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 32183 40271 40502
As % of all permanent IT job vacancies advertised in London 95.74% 96.11% 95.98%
Number of salaries quoted 27204 34741 34018
Median salary £57,500 £55,000 £53,500
Median salary % change year-on-year +4.54% +2.80%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Technical Support Analyst
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in London

Technical Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in London.

Salary trend for Technical Support Analyst in London

Technical Support Analyst
Salary Histogram in London

The salary distribution of IT jobs citing Technical Support Analyst in London over the 3 months to 25 March 2017.

Salary histogram for Technical Support Analyst in London

Technical Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the London region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +45 6 £45,000 +21.62%
Uxbridge - 2 £39,500 -
Hammersmith - 1 £30,500 -
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Related IT Skills in London

For the 6 months to 25 March 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Technical Support Analyst in the job title.

1 48 (51.06%) Windows
2 38 (40.43%) SQL
3 33 (35.11%) ITIL
4 30 (31.91%) Finance
5 29 (30.85%) Microsoft
5 29 (30.85%) Active Directory
6 25 (26.60%) MS Excel
6 25 (26.60%) Change Control
7 23 (24.47%) Analytical Skills
8 22 (23.40%) Incident Management
8 22 (23.40%) Problem Management
9 21 (22.34%) ITIL Foundation Certificate
9 21 (22.34%) Windows Server
10 20 (21.28%) Service Delivery
11 19 (20.21%) Eclipse
11 19 (20.21%) RiskWrite
11 19 (20.21%) Performance Tuning
11 19 (20.21%) Trend Analysis
11 19 (20.21%) Windows 7
11 19 (20.21%) iSeries
11 19 (20.21%) VersionOne
12 18 (19.15%) MS Office
13 15 (15.96%) Citrix
13 15 (15.96%) Office 365
14 11 (11.70%) VMware
15 10 (10.64%) Windows Server 2008
16 9 (9.57%) VMware Infrastructure
16 9 (9.57%) MS Exchange
16 9 (9.57%) DNS
17 8 (8.51%) TCP/IP

Technical Support Analyst Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (9.57%) MS Exchange
2 7 (7.45%) Skype for Business
3 5 (5.32%) Exchange Server 2013
3 5 (5.32%) SharePoint
4 4 (4.26%) SharePoint 2013
5 2 (2.13%) Blackberry Enterprise Server
6 1 (1.06%) Apache Spark
6 1 (1.06%) Elasticsearch
6 1 (1.06%) Exchange Server 2010
Applications
1 25 (26.60%) MS Excel
2 18 (19.15%) MS Office
3 8 (8.51%) MS PowerPoint
3 8 (8.51%) MS Visio
4 1 (1.06%) AutoCAD
4 1 (1.06%) Pro/ENGINEER
4 1 (1.06%) PTC Creo
4 1 (1.06%) Vectorworks
Business Applications
1 19 (20.21%) RiskWrite
2 3 (3.19%) Loan IQ
3 2 (2.13%) Postilion
4 1 (1.06%) Dynamics CRM
4 1 (1.06%) NetSuite
Cloud Services
1 15 (15.96%) Office 365
2 2 (2.13%) Microsoft Azure
3 1 (1.06%) Adobe Creative Cloud
3 1 (1.06%) Boomi
3 1 (1.06%) G Suite
Communications & Networking
1 9 (9.57%) DNS
2 8 (8.51%) TCP/IP
3 5 (5.32%) DHCP
3 5 (5.32%) Internet
4 4 (4.26%) Network Security
4 4 (4.26%) Skype
4 4 (4.26%) Telepresence
4 4 (4.26%) VoIP
5 3 (3.19%) SAN
6 2 (2.13%) Firewall
6 2 (2.13%) Intranet
7 1 (1.06%) FTP
7 1 (1.06%) HTTP
7 1 (1.06%) VPN
7 1 (1.06%) Wireless
Database & Business Intelligence
1 5 (5.32%) SQL Server
2 2 (2.13%) Data Warehouse
2 2 (2.13%) Relational Database
3 1 (1.06%) BusinessObjects
3 1 (1.06%) Hadoop
3 1 (1.06%) Oracle BI EE
3 1 (1.06%) PostgreSQL
Development Applications
1 19 (20.21%) Eclipse
1 19 (20.21%) VersionOne
General
1 30 (31.91%) Finance
2 7 (7.45%) Banking
3 6 (6.38%) Law
3 6 (6.38%) Legal
4 2 (2.13%) Back Office
4 2 (2.13%) Mandarin Language
5 1 (1.06%) Arabic Language
5 1 (1.06%) Dutch Language
5 1 (1.06%) Marketing
5 1 (1.06%) Retail
5 1 (1.06%) Russian Language
5 1 (1.06%) Telecoms
Libraries, Frameworks & Software Standards
1 6 (6.38%) Web Services
2 4 (4.26%) XML
3 2 (2.13%) CCXML
3 2 (2.13%) Middleware
3 2 (2.13%) VXML
4 1 (1.06%) COM
4 1 (1.06%) EDI
4 1 (1.06%) HTML
4 1 (1.06%) jQuery
4 1 (1.06%) REST
Miscellaneous
1 23 (24.47%) Analytical Skills
2 19 (20.21%) iSeries
3 4 (4.26%) BYOD
3 4 (4.26%) iPad
3 4 (4.26%) Smartphone
4 3 (3.19%) Computer Science
4 3 (3.19%) Credit Risk
4 3 (3.19%) Fintech
4 3 (3.19%) Management Information System
4 3 (3.19%) Video Conferencing
5 2 (2.13%) Blackberry
5 2 (2.13%) Data Centre
5 2 (2.13%) Enterprise Storage
6 1 (1.06%) Cyberthreat
6 1 (1.06%) Derivative
6 1 (1.06%) Equities
6 1 (1.06%) Equity Derivative
6 1 (1.06%) Social Media
Operating Systems
1 48 (51.06%) Windows
2 21 (22.34%) Windows Server
3 19 (20.21%) Windows 7
4 10 (10.64%) Windows Server 2008
5 8 (8.51%) Windows 10
6 7 (7.45%) Windows Server 2012
6 7 (7.45%) Windows XP
7 5 (5.32%) Linux
8 4 (4.26%) Windows 8
9 3 (3.19%) Unix
9 3 (3.19%) Windows Server 2003
9 3 (3.19%) Windows Vista
10 2 (2.13%) Mac OS X
11 1 (1.06%) Android
11 1 (1.06%) Apple iOS
11 1 (1.06%) Mac OS
11 1 (1.06%) Mac OS X Server
Processes & Methodologies
1 33 (35.11%) ITIL
2 25 (26.60%) Change Control
3 22 (23.40%) Incident Management
3 22 (23.40%) Problem Management
4 20 (21.28%) Service Delivery
5 19 (20.21%) Performance Tuning
5 19 (20.21%) Trend Analysis
6 8 (8.51%) Project Management
6 8 (8.51%) Service Management
7 7 (7.45%) Business Analysis
8 6 (6.38%) Analytics
8 6 (6.38%) Asset Management
8 6 (6.38%) Change Management
8 6 (6.38%) High Availability
9 5 (5.32%) User Acceptance Testing
10 4 (4.26%) CRM
10 4 (4.26%) Cybersecurity
10 4 (4.26%) Identity Management
10 4 (4.26%) Information Security
10 4 (4.26%) Root Cause Analysis
Programming Languages
1 38 (40.43%) SQL
2 5 (5.32%) Java
3 4 (4.26%) Perl
4 3 (3.19%) JavaScript
5 2 (2.13%) Bash Shell
5 2 (2.13%) PowerShell
6 1 (1.06%) C#
6 1 (1.06%) C++
6 1 (1.06%) Python
Qualifications
1 21 (22.34%) ITIL Foundation Certificate
2 8 (8.51%) Degree
3 7 (7.45%) Microsoft Certification
4 6 (6.38%) MCSE
5 2 (2.13%) MCP
5 2 (2.13%) VMware Certified Professional (VCP)
6 1 (1.06%) ACMT
6 1 (1.06%) CISM
6 1 (1.06%) CISSP
6 1 (1.06%) SANS
Quality Assurance & Compliance
1 3 (3.19%) Basel II
1 3 (3.19%) Basel III
1 3 (3.19%) ISO/IEC 27001
2 1 (1.06%) SLA
System Software
1 29 (30.85%) Active Directory
2 9 (9.57%) VMware Infrastructure
3 7 (7.45%) XenApp
4 4 (4.26%) vSphere
5 3 (3.19%) Virtual Machines
5 3 (3.19%) XenDesktop
6 2 (2.13%) Hyper-V
6 2 (2.13%) Virtual Servers
7 1 (1.06%) XenServer
Systems Management
1 6 (6.38%) Backup Exec
1 6 (6.38%) SCCM
2 4 (4.26%) Norton AntiVirus
3 1 (1.06%) Computer Emergency Response Teams
3 1 (1.06%) CSIRT
Vendors
1 29 (30.85%) Microsoft
2 15 (15.96%) Citrix
3 11 (11.70%) VMware
4 8 (8.51%) Apple
5 6 (6.38%) Oracle
6 5 (5.32%) Symantec
7 3 (3.19%) Avaya
7 3 (3.19%) Canon
7 3 (3.19%) Cisco
7 3 (3.19%) HP
8 2 (2.13%) AppSense
8 2 (2.13%) Google
8 2 (2.13%) iManage
8 2 (2.13%) ServiceNow
8 2 (2.13%) SolarWinds
8 2 (2.13%) Splunk
8 2 (2.13%) Veeam
9 1 (1.06%) Meraki
9 1 (1.06%) Rackspace
9 1 (1.06%) Synology
Central London / West End
AWD Recruitment
Salary: £18,000 - £22,000 per annum + Benefits
Posted: Yesterday
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 6 days ago