1 to 25 of 84 Service Delivery Jobs in the Midlands

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service, building … shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account support background who enjoys building relationships, solving problems and making a real difference for customers. You'll begin by supporting ...

Service Delivery Manager - Fire and Security - East Midlands - Near Sutton in Ashfield, Nottinghamshire, East Midlands - To £55k + Benefits Fire and Security Careers are recruiting for an established and respected Fire & Security company seeking a Service Delivery Manager - Fire and Security to oversee service operations … ensure high quality delivery across their customer base who are getting PPM, Service and maintenance of Fire & Security. This role is ideal for someone with strong industry experience from a BAFE, NSI, SSAIB or FIA aligned Fire & Security company, who understands service delivery, compliance, and supporting ...

Title: MSP Implementation & Service Delivery Manager Based: Hybrid, (with travel to Busy Bees Support Centre and nursery locations as required) Contract: Full time, Permanent Salary: Competitive DOE About Busy Bees Busy Bees Nurseries is the UK’s largest and leading early years education provider and the third largest … award-winning culture and excellence in early years care and education. As part of an exciting business transformation, we're introducing a new Managed Service Provider (MSP) model across our UK estate. We're looking for an experienced Implementation & Service Delivery Manager to lead the successful rollout ...

Service Delivery Manager - SC/Defence and Military To actively lead and manage hardware and software provided the client's customers across the Public and Defence Sector. To Account Manage a set of external clients and manage internal resources throughout Project and Service deliverables. You will bring … understanding of Service Delivery Standards, operating in ITIL environments and manage Service and Ticketing environments in applying prioritisation of hardware and software requirements. Skill Set Demonstrable evidence of suitable qualifications and experience i.e. Service Delivery Manager. Professional attitude with excellent communication skills (verbal, written, presentation ...

looking for an experienced ICT Service Delivery Manager to join a ICT team during an exciting period of organisational change. You'll lead the operational delivery of ICT services, ensuring systems are reliable, secure and customer focused while managing service improvements, ICT projects … operations across Service Desk, Infrastructure, Security and Development teams. Location: Southfield Road, Loughborough (Hybrid – 3 days office, 2 days remote) Pay: £22.41 per hour PAYE/£29.40 per hour Umbrella Contract: 12 months+ | Immediate Start Key Responsibilities: Manage ICT service delivery and service performance. Lead ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE … 22.41 per hour Job Reference OR(phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid – 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE … 22.41 per hour Job Reference OR(phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams ...

Service Delivery Manager needed in Loughborough Paying £22.41 per hr ref OR110990 Full time hours on a temporarybasis Key Responsibilities ICT Service Delivery Manage the effective operational delivery of ICT services, ensuring systems are reliable, secure, and fit for purpose. Monitor and improve service performance against agreed SLAs, KPIs, and customer satisfaction measures. Ensure effective delivery of ICT support functions, including Service Desk, Information Governance, and Security. Drive service excellence through continuous improvement initiatives and best practice service management. Leadership and Management Provide day-to-day leadership across ...

exciting opportunity to step into a highly visible role where youll act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. Youll combine insight, data, and strong stakeholder management to ensure we consistently deliver exceptional service … customer satisfaction, retention, and commercial performance. Youll: - Build and nurture strong, long-term relationships with key client stakeholders - Use data and insight to analyse service performance, identify trends, and drive continuous improvement - Lead service review meetings and present performance and KPI reports - Act as the primary escalation point ...

Agile Scrum Master/Delivery Lead (Minerva) Orange 1 Rate: £450- £500 Clearance Required: BPSS Duration: 6 months Location: Telford - 2 days onsite per week Job Description: Responsible for the end-to-end delivery of projects and product enhancements, ensuring milestones, dependencies, risks, and deliverables are effectively managed … throughout the delivery lifecycle. The role involves maintaining delivery plans, managing RAID logs, providing regular status reporting, and driving successful outcomes across multiple stakeholder groups. The successful candidate will facilitate Agile delivery practices, including daily stand-ups, sprint planning, sprint reviews, demonstrations, and retrospectives, ensuring teams remain ...

currently recruiting for an Engineering Service Assistant for our client based in Loughborough on a full time and permanent basis. Job Title: Engineering Service Assistant Location: Loughborough Job Type: Full time, permanent Hours: Monday to Friday, 8:00am - 5:00pm with a 30-minute lunch break Salary: Circa … annum Key Responsibilities Assist the Service Coordinator with service-related enquiries received by telephone and through IT systems. Support the planning, scheduling and delivery of customer service work. Act as a helpful point of contact for customers, responding to enquiries and ensuring their needs are dealt ...

summary We are looking for an enthusiastic and dedicated individual to join our team as a Service Delivery Team Manager within the Technical Operations Strategic Business Unit (SBU) at NHIS. This is a fantastic opportunity to be part of a team that is working to future-proof … digital services and supporting the transformation of healthcare through technology. As part of the Technical SBU, your primary goal will be to support the delivery of Service Level Agreements, design and implement technical solutions, and work collaboratively with our Partners and Customers to align with clinical ...

Full-time | Permanent Salary: £45,000 – £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager … lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across ...

Company description IT Service Desk Team Leader Salary: £41,772 - £44,300 per annum plus excellent benefits Location: Walsall, West Midlands Contract: Full Time, Permanent, 37 hours per week Closing Date: 16th August 2026 Interview Date: 25th August 2026 (Teams) and from 2nd September 2026 (In-Person … were transforming the way we deliver digital services to support our colleagues and customers. Were looking for an experienced and people-focused IT Service Desk professional who can lead our frontline IT support team and help shape an exceptional service experience across the organisation. As our IT Service ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Hixon Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets … make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals ...

Technical Services Manager (MSP) – Worcester - £45k - £60k + excellent benefits Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Due to continued growth and expansion, we are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop our people, drive service excellence, and ensure the successful delivery of support and project services across the business. This is a senior leadership role responsible for managing technical teams, overseeing service delivery, supporting pre-sales ...

Role: Service Delivery Coordinator Contract: 6 months Salary: £45,000 to £60,000 (DOE) Location: Birmingham (Hybrid: 3 days in the office, 2 days remote) We are currently partnering with a major network infrastructure client to find an experienced Supply Chain Enablement Specialist to join their team. … asset management providers (such as Tracktrans) to identify, design, and implement sustainable performance improvements. Acting as a key escalation point to resolve critical customer delivery issues. Delivering critical weekly and monthly reporting on "Right First Time" metrics to the senior leadership team. Supporting the Outbound and Reverse Supply Chain ...

Valley PCN (Lead Employer: Rise Park Surgery) is recruiting an enthusiastic and highly organised Extended Access & PCN Services Coordinator to support the delivery and ongoing development of services across our network. This is an exciting opportunity for an individual with excellent administrative, organisational and communication skills to play … role in coordinating our Extended Access Hub and supporting the effective delivery of PCN services. Working closely with GP practices, clinicians, PCN staff and external stakeholders, the successful candidate will ensure services are delivered efficiently, appointments are managed effectively, and performance data and reporting requirements are maintained ...

small, agile organisation, and this is not atraditional CEO role. We are looking for a leader who combines strategicthinking with practical delivery - someone who can set direction, buildrelationships, identify and secure new opportunities, and get involved in making things happen. You'll be comfortable working with leaders, supportingteams, improving … Main duties of the job About the Role Reporting to the Board of Directors, you will: provide visible, accountable leadership across GPA lead the delivery of GPAs next phase of development and improvement strengthen financial sustainability and identify opportunities for growth build a high-performing leadership team and support ...

that genuinely improve citizen outcomes. Lead solution design for strategic public sector bids, embedding AI, cloud, and data capabilities to drive measurable improvements in service delivery Engage and influence at CXO and Director level, shaping opportunities and driving user-centric problem-solving from concept through to bid submission … Collaborate with leading technology partners (AWS, Microsoft, Google, ServiceNow) and delivery teams to ensure architectural integrity, ethical AI practices, and commercial viability Preferred Requirements Proven experience leading digital, data, or AI solution architectures for major public sector or complex transformation programmes Strong understanding of government digital, data ...

Cyber Security Operations Centre, supporting a growing mid-market and enterprise client base. This role sits at the intersection of security operations leadership, service delivery, and technical credibility. Youll be responsible for the day-to-day effectiveness of the CSOC, the development of a 24/7 analyst … senior escalation point, providing calm, informed leadership during incidents and out-of-hours situations. What you will be doing: Owning CSOC service performance, ensuring KPIs, SLAs and security standards are consistently met. Leading, developing and mentoring a client specific SOC team, including oversight of shift leaders and analyst capability. ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Construction industry … extensions etc Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

Head of PMO & Portfolio Delivery Salary: 80,000 - 90,000 per annum Location: Solihull, West Midlands (Hybrid Working) Lead the Delivery of Business & Technology Transformation Our client is undertaking a major business and technology transformation and is seeking an experienced Head of PMO & Portfolio Delivery to establish … timescales. Reporting into the senior technology leadership team, you will lead a team of Project Managers and Business Analysts, embedding a culture of delivery excellence, accountability and continuous improvement. You'll ensure projects are not only well governed but also effectively executed, driving tangible business outcomes and enabling ...

Customer Service Advisor About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes World s Best Employers 2025 . … development is supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing To provide outstanding customer service to both external and internal customers, including 3rd party management. To take ownership for delivery of ITS service, from call receipt ...

Full-time | Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager … lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across ...