1 to 25 of 156 Service Delivery Jobs in the Midlands

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera … and telematics integrations, empowering businesses with real-time visibility, insights, and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera … platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a Service Delivery Manager, you will need to have/be: 3 years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics More ❯

Service Delivery Associate – Northampton (Hybrid) Up to £28,000 + Benefits This is a customer-facing, entry level service delivery role with an IT solutions provider. As a Service Delivery Associate, you’ll be the first point of contact for a range of client … service requests and queries. You’ll manage a shared inbox, respond to enquiries, track service performance, and collaborate with internal teams to resolve issues efficiently. Alongside day-to-day support, you’ll help maintain service documentation, contribute to reporting, and play a part in ongoing service … training and mentoring programme to support long-term progression. What we’re looking for: 1–2 years’ experience in a client-facing or customer service role (ideally in IT or a related sector) Strong communication skills and a professional, solutions-focused approach Good working knowledge of Microsoft Office tools More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier More ❯

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week. South Birmingham We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem, Change requests Owning and coordinating response to P1's Bringing … are met. - Handle supplier management, ensuring that external vendors deliver quality services . - Utilize ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier More ❯

car allowance, 15% bonus, 6% matched pension, and more The Head of IT Support & Vendor Management plays a pivotal leadership role within the IT Service Delivery function. Responsible for the smooth operation and continuous improvement of end-user support services and vendor relationships, the role ensures technology reliably … supports both back-office and field operations. Working alongside the Head of IT Service Management, this role ensures seamless and effective service delivery across all user groups. It combines strategic oversight of vendor partnerships, leadership of the front-line support teams, and a proactive approach to managing … end-user technology estate. A key success factor in this role is the ability to use insights from ServiceNow and other sources to monitor service effectiveness, drive efficiency, and improve customer satisfaction across the business whilst increasing automation and self-service of IT support. We are in our More ❯

you're just starting your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client … relationship duties, managing multiple client accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional Service as a Standard'. This role involves coordinating across departments to deliver exceptional service for new and existing clients. You will act as the main … point of contact for service delivery issues related to your assigned accounts. What will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency More ❯

ideally be based from the Nottingham office, however we are happy for you to be based from Leeds or Sheffield offices too. The Technical Service Manager will be a key member of the FM senior leadership team, with a key role in implementing a new service line within … the business and growing this as part of the ambitious FM growth plans. This role will hold full accountability for the service delivery and front facing services at the clients properties across an existing managed portfolio, whilst growing the service organically across the wider business. Your duties … and responsibilities as a Technical Services Manager: Technical Lead Responsibilities: Act as a subject matter expert for all technical service delivery across the managed portfolio including offices, industrial and retail. Providing technical advice and operational support to the FM team and clients. Be responsible for Mechanical & Electrical and More ❯

Service Delivery Manager (DV Security Clearance) The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients … using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to … our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal … position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services More ❯

Snowhill, Birmingham, United Kingdom Salary: Competitive with great benefits The Partnerships Manager drives a team to commercial innovation through strategic partnerships, ensures the seamless delivery of partnership commitments, defines go-to-market approaches, and positions BT Group as a key global partner. In addition to commercial and strategic responsibilities … a core component of this role is to champion and deliver service excellence and continuous improvement across all partner engagements. This includes identifying areas of underperformance, leading service improvement initiatives, and aligning service delivery with BT's digital transformation goals. The Partnerships Manager builds relational contracts … What you'll be doing Supports strategy development and growth of partnerships for BT Group, with proactive monitoring of vendor performance and implementation of service improvement plans. Commercial management of vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk, etc.). Works with partners to hold More ❯

IT Service Delivery Manager 6 Month FTC Hybrid, Solihull £45 - 50K Spinks are partnered with a leading Veterinary Services brand who are looking for an experienced IT Service Delivery Manager to join them on a 6 Month FTC basis. As an experienced ITSM you will be More ❯

IT Service Delivery Manager 6 Month FTC | Hybrid, Solihull | £45 - 50K Spinks are partnered with a leading Veterinary Services brand who are looking for an experienced IT Service Delivery Manager to join them on a 6 Month FTC basis. As an experienced ITSM you will be More ❯

IT Service Delivery Manager 6 Month FTC Hybrid, Solihull 45 - 50K Spinks are partnered with a leading Veterinary Services brand who are looking for an experienced IT Service Delivery Manager to join them on a 6 Month FTC basis. As an experienced ITSM you will be More ❯

IT Service Delivery Manager 6 Month FTC | Hybrid, Solihull | £45 - 50K Spinks are partnered with a leading Veterinary Services brand who are looking for an experienced IT Service Delivery Manager to join them on a 6 Month FTC basis. As an experienced ITSM you will be More ❯

and Azure cloud. Role Overview: We are seeking an experienced Director of Cloud & IT Operations to ensure the quality and cost-effectiveness of our Service Delivery, Applications, and Technology services. This role is crucial in aligning IT services with business requirements and managing ongoing relationships with key stakeholders … and suppliers. Key Responsibilities: Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands. Service Desk Management: Lead an effective IT Operations Service and Service Desk. Performance Management: Develop and manage KPIs, SLAs, and other service management reporting, ensuring team performance … aligns with these agreements. Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes. Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives. Corrective Actions: Initiate and lead corrective actions to align More ❯

and Azure cloud. Role Overview: We are seeking an experienced Director of Cloud & IT Operations to ensure the quality and cost-effectiveness of our Service Delivery, Applications, and Technology services. This role is crucial in aligning IT services with business requirements and managing ongoing relationships with key stakeholders … and suppliers. Key Responsibilities: Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands. Service Desk Management: Lead an effective IT Operations Service and Service Desk. Performance Management: Develop and manage KPIs, SLAs, and other service management reporting, ensuring team performance … aligns with these agreements. Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes. Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives. Corrective Actions: Initiate and lead corrective actions to align More ❯

specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Description Job Title: Delivery Assurance Delivery Manager (Operations & Reporting) Clearance required: BPSS Duration: 6 months Location: Telford, with an expectation of 2 full days per week in … the office Contract Inside IR35 Rate: 402/day Inside IR35 Skills: Communication, Attention to Detail, Proactiveness, Organised, Stakeholder Management, Service Delivery, e-Monitoring The Delivery Manager is responsible for: MU SME for Delivery Tooling (e-Monitoring); acting as a key liaison with Group for intercepting … the OneFinance programme, firmly establishing toolsets with the Cross-Contract view, providing assurance of both compliant and relevant use To support financial reporting in Delivery Assurance Management of work requests received from the wider MU; utilising the expertise from with DA to provide responses that are fulfil stakeholder needs More ❯

Job Title: Project Manager/Service Delivery Manager We are seeking a Project Manager/Service Delivery Manager to facilitate the transition of a large-scale recruitment business account. The role is based in Stoke on Trent, with regular travel to Birmingham and London, offering hybrid … is a 5-month contract, and we are hiring two candidates to cover engineering and cleaning services. Candidates should have a strong background in service delivery and extensive knowledge of large-scale recruitment needs. Your responsibilities will include: Ensuring a smooth transition by working closely with stakeholders across More ❯

IT Service Lifecycle Manager Location: Birmingham (up to 40% remote) Salary: £65,000 - £75,000 + Excellent Benefits Working Pattern: Full-time, 35 hours/week (flexible & hybrid working available) Department: IT Service Delivery - Service Management A global legal organisation with a strong UK presence is … seeking an experienced IT Service Lifecycle Manager to join its collaborative and forward-thinking IT function. This role is central to ensuring IT services are designed, transitioned, and operated effectively, with a strong focus on service governance and continual improvement. You'll work within a highly structured, ITIL … aligned environment, managing relationships with stakeholders and third-party partners across the full service lifecycle. It's an excellent opportunity for someone looking to contribute to a mature, high-performing IT function within a regulated, professional services setting. What you'll be doing: Lead the full lifecycle of IT More ❯

The Project Manager will support the Transition Manager in delivering two strategic initiatives: 1. Supporting the transition of service management operations from an incumbent supplier to a new service provider, ensuring business continuity and operational stability. 2. Assisting in driving service management maturity improvement, embedding best practices … and optimising service delivery in alignment with strategic objectives. Working under the leadership of the Transition Manager, this role is responsible for coordinating and managing project activities, tracking progress, managing dependencies, and ensuring that key milestones are achieved on time, within scope, and within budget. The Project Manager … will handle the day-to-day delivery aspects of the program, ensuring that project governance, risk management, and stakeholder communications are executed effectively. Key Responsibilities Project Support and Coordination: · Support the Transition Manager by coordinating all project-related activities across both the Service Management Transition and Maturity Improvement More ❯

Join us on the Journey... National Express are recruiting an experienced Head of Technology Delivery, Products & Applications to join our team, based at our Head Office in Digbeth . The successful candidate will be responsible for driving Technology initiatives, managing product and application portfolios, and ensuring the effective delivery of technology solutions aligned with business objectives. This role is hands-on, overseeing the delivery of technical initiatives and Product & Application Management, ensuring that IT capabilities support strategic priorities and operational excellence. What you'll do: Technology Delivery & Project Management Oversee demand prioritisation, ensuring IT projects align … with business needs and strategic goals Lead programme, project, and project management (PM) performance tracking, ensuring timely and efficient delivery Develop and enforce policy, process, and standards for project and change management Drive portfolio forecasting and budget management to ensure cost-effective resource allocation Establish and manage a Project More ❯

Role: Service Desk Team Lead Location: Leicester (Hybrid) Salary: Up to £42,500 Are you an experienced IT professional with a passion for service delivery and leadership? We’re looking for a Service Desk Team Lead to oversee daily IT support operations, ensuring exceptional customer service … individual with experience in Microsoft and Cisco technologies who also thrives in a leadership position. About the Role You’ll be responsible for managing service desk performance, overseeing escalations, and providing guidance to the support team. You'll work to enhance service quality, streamline operations, and maintain high … service level standards. Key Responsibilities Service Management: Ensure all inbound support requests via phone, email, live chat, and ticketing systems are handled within agreed SLAs. Technical Leadership: Provide expert guidance on Microsoft technologies, including Azure, Active Directory, Intune, and Microsoft 365, while also supporting Cisco networking solutions. Incident More ❯

3rd Party IT Suppliers to build and deliver IT Services and Solutions. You'll ensure that solutions meet agreed criteria and review SLAs and service metrics to identify improvement opportunities in IT Infrastructure. You will also strive for continuous improvements in the Infrastructure Service Portfolio for local Project … Sites. You'll also be responsible for the "End to End" Project IT Infrastructure service delivery to the Grid Integration Business Unit across UK and Ireland. Implements effective interfaces between IT teams for all IT services and, where required, ensures adherence in line with agreed service level … agreements (SLAs), all within the department's practice competence. Lead IT delivery by setting and monitoring targets. Maintain relationships with business project teams to balance cost, time, and demand. Manage expectations and requirements for local Project IT services delivery. Oversee capture, analysis, aggregation, and prioritization of IT site projects More ❯

processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential … and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of … Industry Trends:Keep up with industry best practices, bringing new ideas and processes to enhance our service delivery and client satisfaction. Your main duties will include: Leading and managing Problem Managers, ensuring smooth day-to-day operations and process adherence. Deputising for the Problem and Major Incident Management More ❯