1 to 25 of 105 Service Delivery Jobs in the Midlands

Service Delivery Manager – 6 Month Contract – Hybrid – Midlands VIQU have partnered with an organisation based in the Midlands, who are seeing a Service Delivery Manager to ensure service continuity during a period of transition and change. The successful Service Delivery Manager will support ongoing process alignment, manage an IT team as well as … 3rd party vendors, and be responsible for service performance. Key responsibilities: Lead and manage a small IT service team. Act as the accountable lead for BAU IT service delivery, ensuring services remain stable, effective, and meet business needs. Participate in and lead service reviews, monitoring performance and ensuring incidents, problems, and requests are managed in … line with SLAs. Build strong relationships with key stakeholders, ensuring clear communication of service performance, risks, and improvement initiatives. Collaborate closely with third-party vendors to ensure contractual obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. Ensure compliance with More ❯

Overview Location: Rugby/Coventry (with travel to other sites and offices) Contract Type: Full-time, Permanent Salary: Competitive + Benefits Level: SFIA Level 4 Service Delivery Manager - Development Opportunity Are you looking to take the next step in your IT career? Morgan Sindall Construction is offering a development opportunity for a motivated individual to join our Business … IT team as a Service Delivery Manager . This role is ideal for someone ready to grow into a leadership position while working alongside experienced Service Delivery Managers. You'll gain exposure to a wide range of IT service management responsibilities and play a key role in supporting our security-related initiatives. Responsibilities Supporting the … Service Delivery Manager Lead in managing service levels, supplier performance, and asset lifecycles. Assisting with the delivery of IT services across the business, ensuring alignment with operational goals. Collaborating with existing Service Delivery Managers to contribute to security-related activities , including: Data Protection Impact Assessments (DPIAs) Supplier security evaluations Security education and awareness initiatives More ❯

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage … escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of … contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and More ❯

Service DeliveryManager - Wolverhampton Join a dynamic leader in the information management and relocation industry as a Service Delivery Manager. Based across multiple UK sites, this role offers an exciting opportunity to drive operational excellence while enhancing customer satisfaction and compliance. If you're passionate about streamlined service delivery and have experience in logistics, storage, or … relocation services, this is your chance to make a lasting impact. What You'll Be Doing: Overseeing end-to-end service delivery across assigned sites, ensuring operational efficiency and customer satisfaction. Managing teams across multiple locations to deliver on service level agreements and performance targets. Building and nurturing relationships with both internal departments and external stakeholders. Implementing … and maintaining compliance with all Standard Operating Procedures (SOPs) and service protocols. Identifying and implementing process improvements to boost efficiency and revenue. Creating bespoke solutions tailored to customer requirements. Owning site-level P&L and contributing to strategic financial planning. Ensuring the safety, security, and ongoing maintenance of all facilities and equipment. Driving health & safety compliance, including audits, training More ❯

IT Service Delivery Analyst (18 Month FTC) - Birmingham Are you an IT professional ready to make a real difference in healthcare? We're helping a forward-thinking healthcare organisation find a Service Delivery Analyst to ensure critical IT systems run reliably, efficiently and support clinicians and patients alike. In this role, you'll be at the … and patients. You'll collaborate across teams, liaise with vendors and help shape IT services that truly make an impact. What You'll Do Track and report on IT service performance, helping teams improve efficiency and reliability. Coordinate with technical teams and external providers to resolve incidents and maintain service standards. Identify areas for improvement and drive initiatives … healthcare platforms, including NHS systems, ensuring smooth adoption and optimal performance. Document processes and contribute to knowledge sharing across teams. What We're Looking For Solid experience in IT service delivery, preferably within healthcare. Familiarity with IT Service Management (ITSM) tools such as ServiceNow or Jira. Understanding of ITIL principles is desirable. Strong problem-solving and analytical More ❯

Head of Service Delivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional … with other department heads and team members to ensure that all go live projects have necessary and correct; administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects and that these are resourced efficiently and effectively to deliver optimum ROI * Facilitate the development and effectiveness of the SMT by building a; cohesive, aligned, focussed & shared … on their responsibilities and only involved at points of critical escalation * Ensure that accurate and timely; communication, instruction and controls are in place to; commence, maintain, monitor and complete delivery of projects to agreed KPI's * Ensure that all policy, procedure and process is effectively mapped, documented & delivers incremental improvements for the business * Identify opportunities to improve service More ❯

We are currently recruiting for a highly awarded Managed Security Service Provider for the role of Service Delivery Analyst. This is a fantastic opportunity to join a business known for its cutting-edge connectivity, cloud, and communications solutions. Role Overview *CANDIDATES MUST BE BASED IN THE UK* Location: Remote Package: £35,000- £45,000 per annum What … you'll be doing: Creating detailed service performance reports, including logged incidents, recommended improvements, and stakeholder updates Presenting technical reports to clients, providing clear insights into solution utilisation and overall service performance Analysing identified issues within the client estate and proposing effective solutions for service review meetings Acting as the primary liaison between internal technical teams and … clients, ensuring service and technical delivery meet expectations Managing client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure timely resolution and follow-up Main Skills/Requirements More ❯

Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: £41.00/hour Umbrella | £30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be … part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation’s digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison … between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business More ❯

This Role: Service Delivery Manager Location: Beeston, Nottingham, NG9 1LA Salary Banding: £60,256 - £63,427 (Dependent upon experience) Full time post based on a 40hr week Are you a strategic leader with a passion for delivering high-quality maintenance services? Metworks, the in-house maintenance service of MTVH, is looking for a dynamic Service Delivery Manager to lead operations across a defined region. This is a pivotal role responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers. Key Responsibilities Lead and manage day-to-day operations across repairs and maintenance services. Drive performance and value for money through effective resource management. Oversee a team … CDM legislation and how to apply it constructively. Excellent leadership, communication, and conflict resolution skills. Ability to analyse data, make informed decisions, and drive continuous improvement. Commitment to customer service and collaborative working. Interview Diary Date 09 OCT 2025 Please note - we do not currently offer visa sponsorship. What's in it for you? Our benefits include: 28 days More ❯

This Role: Service Delivery Manager Location: Beeston, Nottingham, NG9 1LA Salary Banding: £60,256 - £63,427 (Dependent upon experience) Full time post based on a 37.5hr week Are you a strategic leader with a passion for delivering high-quality maintenance services? Metworks, the in-house maintenance service of MTVH, is looking for a dynamic Service Delivery Manager to lead operations across a defined region. This is a pivotal role responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers. Key Responsibilities: Lead and manage day-to-day operations across repairs and maintenance services. Drive performance and value for money through effective resource management. Oversee a team … CDM legislation and how to apply it constructively Excellent leadership, communication, and conflict resolution skills. Ability to analyse data, make informed decisions, and drive continuous improvement. Commitment to customer service and collaborative working. Interview Diary Date: 09 OCT 2025 Please note :- we do not currently offer visa sponsorship. Whats in it for you? Our benefits include:- 28 days annual More ❯

Drive performance, inspire confidencebe our Head of Service Assurance. The Head of Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle … management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. In this role,will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem … management, risks, and gaps. Support with planning and executing service improvement initiatives and projects. The Head of Service Assurance will also support with contract management to ensure the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. As a Head of Service Assurance, you will be responsible for; Customer More ❯

fast-growing, global team. In this role, you will act as the primary technical liaison between the company and its end clients based in 2 different sites, ensuring seamless delivery of IT services, high customer satisfaction, and identifying opportunities for service growth and innovation. You will play a vital role in service delivery, client relationship management … term partnerships. Key Responsibilities Client Relationship Management Act as the main technical point of contact for assigned clients. Build and maintain strong relationships with stakeholders at all levels. Lead service review meetings and provide performance reporting. Work with the Service Delivery Manager (SDM) to deliver project plans, CSIP, and issue management. Service Delivery Oversight Ensure … SLAs and KPIs are consistently achieved or exceeded. Collaborate with internal teams (support, projects, security) to resolve client issues. Monitor and report on service health, incidents, and trends. Participate in the Change Advisory Board and continuous improvement planning. Contribute to service review reports and root cause analysis. Technical Advisory Provide strategic guidance on IT infrastructure, cloud, cybersecurity, and More ❯

Service Desk Manager Purpose of the Role Lead all field-based activities, with the authority to challenge or change any related tasks. Manage customer accounts and scheduling activities, ensuring optimised routes that maximise engineer efficiency and meet/exceed service level agreements. Oversee the Service Desk and Field Service teams to ensure operational success. Drive customer … satisfaction while maintaining a strong focus on health, safety, quality, and colleague engagement. Be a proactive, motivated, and customer-focused leader with excellent communication skills Key Responsibilities for Service Desk Manager Work with Operations Director, Senior Management, and Field Teams to plan resources effectively and meet service targets. Schedule routes for Field Service Engineers to minimise travel … time, maximise productivity, and meet customer expectations. Apply engineering best practices to ensure efficient and effective service delivery using root cause methodology. Review KPIs, unplanned work, and backlogs to optimise team performance. Provide clear communication, feedback, and coaching to Service Desk and Field Service colleagues. Deliver direct line management, motivating the team and ensuring best practices More ❯

Overview Daily rate: £500 - £575. Start date: ASAP. Duration: 3 months initially. Location: Midlands. Responsibilities Lead Surgical service delivery in accordance with agreed operational plans, meeting all key standards and KPIs. Work collectively with clinicians and managers to ensure effective delivery of service objectives across all relevant services. Re-design the service in order to … maintain delivery of service targets whilst improving quality, efficiency and effectiveness of services. Ensure that the highest quality, effective and efficient health care services are operationally delivered within defined costs, time-scales and resources. Operate effective and appropriate planning processes and structures, including communication arrangements. Act upon patient feedback, complaints and claims in order to further improve services. More ❯

Overview Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured … efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills ServiceNow Microsoft Excel ITIL Microsoft Office Responsibilities Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: 450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

enterprise-scale pre-staging, imaging, deployment, and data centre build solutions. This role combines technical leadership, strategic oversight, and customer engagement, offering the opportunity to shape the future of service delivery in a fast-paced, high-impact environment. Key Responsibilities Lead and mentor a team of Transition and Enterprise Technicians (all CCNA accredited) Act as a technical authority … for customer tours, solution presentations, and internal stakeholders Oversee technical governance, Statements of Work (SOWs), and delivery of complex infrastructure projects Drive innovation through automation, scripting, and emerging technologies (AI, RPA) Collaborate with Solutions Architects and technical leaders to align services with client needs Monitor industry trends to ensure services remain competitive and future-ready Support team development through … tools, scripting (e.g., PowerShell, C#), or emerging technologies (AI, RPA) Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies Exposure to working in an IT reseller or enterprise service delivery environment Ability to stay ahead of industry trends and contribute to service innovation Role Focus 50% Technical Leadership: Infrastructure, networking, automation, and service innovation More ❯

enterprise-scale pre-staging, imaging, deployment, and data centre build solutions. This role combines technical leadership, strategic oversight, and customer engagement, offering the opportunity to shape the future of service delivery in a fast-paced, high-impact environment. Key Responsibilities Lead and mentor a team of Transition and Enterprise Technicians (all CCNA accredited) Act as a technical authority … for customer tours, solution presentations, and internal stakeholders Oversee technical governance, Statements of Work (SOWs), and delivery of complex infrastructure projects Drive innovation through automation, scripting, and emerging technologies (AI, RPA) Collaborate with Solutions Architects and technical leaders to align services with client needs Monitor industry trends to ensure services remain competitive and future-ready Support team development through … tools, scripting (e.g., PowerShell, C#), or emerging technologies (AI, RPA) Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies Exposure to working in an IT reseller or enterprise service delivery environment Ability to stay ahead of industry trends and contribute to service innovation Role Focus 50% Technical Leadership: Infrastructure, networking, automation, and service innovation More ❯

Key Client Account Manager Malvern £45,000+ Bonus Are you passionate about delivering world-class service and building high-performing teams? An exciting opportunity has arisen with a fast-growing IT & telecoms services provider, specialising in mobile device and connectivity solutions for large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition … this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks … for social impact projects and planted 40,000+ trees as part of their sustainability goals. The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and More ❯

Key Client Account Manager Malvern £45,000+ Bonus Are you passionate about delivering world-class service and building high-performing teams? An exciting opportunity has arisen with a fast-growing IT & telecoms services provider, specialising in mobile device and connectivity solutions for large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition … this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks … for social impact projects and planted 40,000+ trees as part of their sustainability goals. The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and More ❯

Howdens Joinery are looking for a Service Design & Transition Analyst to join our Service Delivery team in Northampton in a permanent, full-time position The Service Design & Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment, thereby maintaining service quality and continuity. What will I be doing … Supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production. Responsible for identifying, co-ordinating and managing service acceptance/service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live. Completing the necessary Service documentation … work with other areas of the IT teams to ensure that documentation produced is fit for purpose. Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live. What do I need to qualify for this role? Practical knowledge and More ❯

Service Design & Transition (SD&T) Manager Contract Type: Inside IR35 Start Date: 3rd November Clearance: SC Clearance (must already hold) Location: 2 days per week on-site in Telford (Central Government project) We are seeking a Service Design & Transition (SD&T) Manager to play a key role in supporting the successful delivery of major Central Government projects … . This role is central to ensuring that new services are designed, transitioned, and implemented effectively, with a strong focus on service assurance and operational readiness. As part of the SD&T function, you will ensure that service components are delivered to the highest standard, guiding project teams throughout the delivery lifecycle - from initial development through to … live service. You will proactively identify service risks, mitigate impacts on service provision, and confirm operational readiness is achieved before go-live. You will also contribute to the wider SD&T community by sharing best practice, patterns, and standards, while supporting and coaching colleagues. Key Responsibilities: Develop support models and diagrams for components delivered by project teams. Ensure More ❯

countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account … or support internal and external weekly sync meetings and drive completion of relevant actions Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters. Work with nominated clients to develop an understanding of their needs and ensure they are met. Liaise with other Arvato departments to progress any ad hoc operational More ❯

Network Manager (Onboarding Specialist) Birmingham/South Up to £42k My client is seeking a Network Manager (Onboarding Specialist) to join their Service Delivery team. This role combines technical leadership with people engagement, supporting the education sector as Schools and Trusts transition into the companys services. The successful candidate will oversee the onboarding process, ensuring IT infrastructure is … the companys services. Act as the main technical contact during onboarding, overseeing infrastructure setup and ensuring networks are configured to best practice. Coordinate with technical teams to deliver seamless service handover and ongoing support. Run onboarding meetings, technical walkthroughs, and training sessions for staff. Promote the full range of services and identify opportunities for continuous improvement. Manage and maintain … networks, ensuring reliability, security, and alignment with educational needs. Provide occasional cover and support for key contracts as part of the wider Service Delivery team. Key Requirements: 5+ years experience in IT support, network management, or technical project delivery (2nd/3rd line level). Strong knowledge of Microsoft 365, Google Workspace, and MDM platforms. Proven experience More ❯