1 to 25 of 127 Service Delivery Jobs in the Midlands

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights … and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional teams and manage external More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical … delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical … teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. More ❯

ervice Delivery Manager - South Location: On-site, in commuateable distance to Dudley (with frequent travel across Southern UK) About the Role: This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency, and … ensuring commercial success across the South of the UK. The ideal candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence. Key Responsibilities: Lead and develop a field-based service team; ensure safety, efficiency, and high performance Full P&L responsibility for regional service operations Maintain brand image … and high-quality service standards (vans, workshops, staff) Ensure optimal workforce planning, training, and engagement Identify upselling opportunities through installed base knowledge Collaborate closely with sales teams to support service/product promotion Oversee resource allocation, ProCare profitability, and service delivery excellence Drive local technical support, first-line intervention, and development programs Key Skills & Experience: Strong More ❯

Global Head of Service Delivery Location: Birmingham (Hybrid) Salary: Up to £113,000 + Car Allowance + 30% Bonus + Benefits Reports To: Global Director of Infrastructure & Service Operations The Organisation Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from … a federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. The Head of Service Delivery is a newly created, pivotal role responsible for building a mature, process-driven function that underpins this transformation. The Opportunity We are seeking a dynamic Global Head of Service Delivery to lead our enterprise-wide technology service delivery function. This senior leadership role is pivotal in shaping and executing strategies that ensure world-class service provision across all 6 regions. You will drive operational excellence, foster collaboration across global teams and partners, and ensure technology services align with business needs. Key Responsibilities Deliver a More ❯

Global Head of Service Delivery Location: Birmingham (Hybrid) Salary: Up to £113,000 + Car Allowance + 30% Bonus + Benefits Reports To: Global Director of Infrastructure & Service Operations The Organisation Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from … a federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. The Head of Service Delivery is a newly created, pivotal role responsible for building a mature, process-driven function that underpins this transformation. The Opportunity We are seeking a dynamic Global Head of Service Delivery to lead our enterprise-wide technology service delivery function. This senior leadership role is pivotal in shaping and executing strategies that ensure world-class service provision across all 6 regions. You will drive operational excellence, foster collaboration across global teams and partners, and ensure technology services align with business needs. Key Responsibilities Deliver a More ❯

and bonded logistics services, as well as value-added services, such as online visibility and systems integration, pallet management, and supply chain management. Job Description Joining Culina Group as Service Delivery Manager, you will be responsible for the Management and efficiency of day to day operation of the Group IT Service Delivery Function.Effectively monitor, control and … support service delivery, ensuring systems, methodologies and procedures are followed. Shifts: Monday to Friday Key Duties; Manage the delivery of IT services to one or more business units that Group IT supports. Ensure that IT services are delivered to meet or exceed agreed SLAs and that they are aligned with the business requirements. Working closely with the … Infrastructure and IT Operations teams to assure a stable, reliable and pro-active IT Infrastructure service Act as the interface between the business and IT, ensuring that business service requirements are understood and IT services are aligned to meet those requirements. Manage the service processes related to the business units you support. Track operations and projects related More ❯

Service Delivery Manager – Business Intelligence Birmingham – Hybrid (2–3 days a week) £70,000 – £75,000 + Bonus Our client, a global leader in consumer services, is looking for a Service Delivery Manager to oversee the delivery and performance of all Business Intelligence and Integration applications. You’ll take ownership of service delivery, ensuring stability, performance, and continuous improvement of BI and Integration platforms. You’ll work closely with offshore teams and internal stakeholders, helping to mature service processes and establish best practices across a growing environment. We’re looking to speak with candidate who possess: • Proven experience managing Service Delivery for BI and Integration platforms • Experience creating and … implementing service processes in developing or immature environments • Strong stakeholder management and communication skills • Previous experience leading offshore teams If you meet some of the above requirements, please apply for more information. More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday | £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager to lead … Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse … team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third-party suppliers to ensure compliance with SLAs Championing More ❯

Service Delivery Manager - Business Intelligence Birmingham - Hybrid (2-3 days a week) £70,000-£75,000 + Bonus Our client, a global leader in consumer services, is looking for a Service Delivery Manager to oversee the delivery and performance of all Business Intelligence and Integration applications. You'll take ownership of service delivery, ensuring stability, performance, and continuous improvement of BI and Integration platforms. You'll work closely with offshore teams and internal stakeholders, helping to mature service processes and establish best practices across a growing environment. We're looking for: * Proven experience managing Service Delivery for BI and Integration platforms * Experience creating and implementing service processes in More ❯

environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes. What you'll do Lead and deliver the Digital Experience Management … DEM) service for one or more key customers. Use analytics to identify opportunities for automation, remote actions, and process improvements. Drive a fix-forward culture focused on user experience, not just SLAs. Oversee service delivery, governance, reporting, and customer reviews. Monitor performance dashboards and use insights to recommend improvements. Ensure contractual compliance, risk mitigation, and security adherence. … Collaborate with internal teams and service partners to design and deliver value-add solutions. Share best practices and lessons learned across Computacenter accounts. Support presales and service design teams with DEM expertise where needed. What you'll need Current SC Clearance (essential) or clearable Strong background in Service Delivery and data analytics. Experience with end-user More ❯

work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are kept to an absolute minimum & meet contractual … requirements. Ensure that excellent levels of customer service are provided to meet the customers’ requirements to maintain high customer satisfaction which will contribute to contract retention and renewal. Ensure that all processes, policies and procedures are followed in line with contractual agreements and documentation completed accordingly to deliver an excellent level of service to the customer in line … and the Customers ISMS, Health & Safety & Quality requirements on customer site to protect the data, quality of work and safety and well-being of all employees. Escalate to the Service Delivery Manager/Service Operations Manager any issues with the services Ricoh provide that will not meet the respective service/project delivery targets. Completes More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing More ❯

be based out of the central Birmingham offices paying a salary range up to £100,000 plus bonus. As an experienced Head of IT, you will oversee IT Infrastructure, Service Delivery, and Cyber Security whilst leading operational resilience. Head of IT: Duties Experience of business acquisitions - Highly desirable Lead delivery of IT services across group - ensure modern … cloud-first infrastructure Lead user-focused approach to technology Oversee IT service delivery, infrastructure and cybersecurity Ensure systems are secure, saleable and in line with business needs Contribute to operational resilience planning, including business continuity & DR Collaborate to align IT strategy with group strategy Manage third party service providers Drive FinOps culture - cost control across all IT … operations Head of IT: Experience Experience within a financial services environment - Highly desirable Strong knowledge of cloud infrastructure - Azure Knowledge of both Cyber Security and Service Delivery Experience of operational resilience and business continuity planning Managing third party vendors and IT projects Experience of IT Governance, Risk Management & Regulatory Compliance The permanent opportunity for a Head of IT More ❯

Role: Service Operations Manager Location: Hereford | On-site, 5 days per week Salary: £30,000 – £40,000 + benefits Benefits: 25 days holiday, private healthcare, professional development, and training support Our client, a leading managed IT services provider, is hiring a Service Operations Manager to oversee and run their busy service desk function. This is a hands … on leadership role where you’ll manage a team of service desk analysts and ensure the highest levels of customer satisfaction across all support operations. This is an excellent opportunity for someone from a strong customer service or operations background who’s looking to step into the technology sector, or take on a new challenge leading service delivery in a fast-paced environment. What you’ll do Lead, motivate, and manage the service desk team to deliver outstanding customer support Oversee daily operations, ensuring all tickets are prioritised, escalated, and resolved efficiently Maintain and improve service performance against SLAs and customer expectations Act as a key point of contact for escalations, ensuring timely More ❯

Service Delivery Manager – Finance & Back Office Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance and 25 days holiday + bank holidays) Hybrid – 2 – 3 days per week in Parklands office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of finance and back-office applications provided by an outsourced vendor. You’ll … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we’ll be in touch to share More ❯

delivered efficiently, on time, and within budget. Youll be working across multiple IT projects, coordinating resources, managing communication between technical teams and stakeholders, and driving continuous improvement across the delivery function. Project Manager Responsibilities Plan, manage, and deliver IT projects from initiation to completion. Build and maintain detailed project plans with clear milestones and deliverables. Manage resource and capacity … planning across technical delivery teams. Communicate effectively with clients, engineers, and senior management. Identify risks early and implement mitigation plans. Oversee project change management processes. Produce weekly project reports and updates for leadership. Conduct post-implementation reviews and champion best practices. Skills & Experience Required Proven experience as a Project Manager within an IT Services or Managed Service Provider … Confident in fast-paced technical environments, comfortable managing changing priorities. Able to hit the ground running and bring fresh ideas to project delivery. Understanding of IT infrastructure, cloud, or service delivery projects is advantageous. Whats on Offer A chance to take real ownership of delivery in a modern, forward-thinking IT business. Supportive, collaborative team culture with More ❯

IT Service Manager Permanent Based in Solihull We are looking for a IT Service Manager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced IT Service Manager to join our IT team. You will be responsible for overseeing all aspects of IT support within Waterstones and will … be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors and … service providers to ensure service levels are met. Monitor IT service performance and identify areas for improvement, implementing measures to enhance efficiency and effectiveness. Define and measure SLA’s and KPI’s. Drive forward process and governance maturity within the business. Ensure compliance with IT security policies and standards, implementing measures to protect the organization's data More ❯

Head of Contract Delivery West Midlands (Hybrid/On-Site Leadership Role) £90,000 to £100,000 + Bonus + Comprehensive Benefits Permanent, Full-Time Position An exciting opportunity has arisen for an experienced senior leader to take full ownership of a high-profile, multi-site contract within the managed services sector. The Head of Contract Delivery will … revenue optimisation, pricing, and cost management. Build and maintain strong relationships with senior client stakeholders, positioning the business as a trusted strategic partner. Operational Excellence: Provide oversight across multiple service areas, ensuring consistent delivery of exceptional standards, compliance, and safety. Analyse performance data to identify opportunities for improvement and innovation. Ensure KPIs, SLAs, and contractual obligations are met … objectives. Champion innovation and digital solutions to enhance operational efficiency and customer experience. Client Engagement: Act as the senior point of contact for the client, ensuring transparent communication and delivery against joint objectives. Lead high-level meetings, providing insight, strategic recommendations, and performance updates. About You Proven senior leadership experience managing large, complex contracts or multi-site portfolios. Strong More ❯

Head of Contract Delivery West Midlands (Hybrid/On-Site Leadership Role) £90,000 to £100,000 + Bonus + Comprehensive Benefits Permanent, Full-Time Position An exciting opportunity has arisen for an experienced senior leader to take full ownership of a high-profile, multi-site contract within the managed services sector. The Head of Contract Delivery will … revenue optimisation, pricing, and cost management. Build and maintain strong relationships with senior client stakeholders, positioning the business as a trusted strategic partner. Operational Excellence: Provide oversight across multiple service areas, ensuring consistent delivery of exceptional standards, compliance, and safety. Analyse performance data to identify opportunities for improvement and innovation. Ensure KPIs, SLAs, and contractual obligations are met … objectives. Champion innovation and digital solutions to enhance operational efficiency and customer experience. Client Engagement: Act as the senior point of contact for the client, ensuring transparent communication and delivery against joint objectives. Lead high-level meetings, providing insight, strategic recommendations, and performance updates. About You Proven senior leadership experience managing large, complex contracts or multi-site portfolios. Strong More ❯

agenda for the Midlands region, ensuring that digital services, transformation initiatives, and strategic IT capabilities are aligned with contract needs and regional priorities. This role combines business partnering, digital delivery oversight, and accountability for regional digital performance, driving tangible outcomes across operations, customer service, and compliance. Location : Midlands region Hours: 40 hours per week Salary … per annum What we offer: 24 Days holiday plus Bank Holidays Pension Company car/car allowance Death in service Key Responsibilities: 1. Digital Business Partnering Act as the primary Digital & IT interface for regional contract leadership. Build strong relationships with contract and operational leaders to understand business challenges and opportunities. Influence strategic and tactical decision-making by ensuring … to ensure alignment, remove friction, and deliver shared success. 2. Leadership of Regional Digital Team Lead and support the Digital Transformation Lead Create a high-performance culture focused on delivery, adoption, and continuous improvement. Provide day-to-day support, coaching, and mentoring to ensure team members grow in capability and confidence. Promote a collaborative, proactive, and solutions-oriented culture More ❯

Service Delivery Manager - Finance & Back Office Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance and 25 days holiday + bank holidays) Hybrid - 2 - 3 days per week in Parklands office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of finance and back-office applications provided by an outsourced vendor. You'll … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we'll be in touch to share More ❯

with Cloudwork's expert support team The Role Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support and assisting with … user/mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors as needed Manage multiple priorities effectively during high-volume periods Service Management Optimise productivity through effective time management Maintain exceptional call queue standards with regular priority reviews Provide comprehensive updates via telephone and our helpdesk platform Ensure all ticket documentation … meets quality standards Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including More ❯

Service Design and Transition Analyst Permanent 4 days in NN4 (Northampton) WRK digital are delighted to partner with Howdens, a leading manufacturer the UK's No. 1 Trade Kitchen Supplier. Founded in 1995, we have grown from just 14 depots to over 850 across the UK and Europe thanks to the success of our trade-only model. Learn more … about our commitment to our teams, customers, and communities. Role Purpose: The Service Design and Transition Analyst ensures the seamless integration and transition of new or modified services into the operational environment, thereby maintaining service quality and continuity. Without this role, the organization would face disruptions and inefficiencies in service delivery, impacting overall performance and customer … satisfaction. The role will report to the Service Design and Transition manager. There is no requirement to manage subordinates however you will be responsible for various levels of stakeholder management across the organisation Volume of Service or Activities: Typically responsible for transitioning 10-20 services annually, depending on the complexity and scale of each service Transition Coordination More ❯

a well-established Managed Services Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands-on technical expertise with team … met. Drive operational efficiency through continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience in a Technical Manager, IT …/PSA tools. Experience managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. More ❯

jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad. Our 200-strong team … across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development. What sets us apart? Our … part in ensuring seamless operations across the business. You’ll work hands-on with key technologies including Nedap, Milestone, Dell servers, networking, and security tools, all while collaborating with service delivery and project teams. From troubleshooting and system upgrades to contributing to performance improvements, this is a role where initiative, curiosity, and a commitment to learning are highly More ❯