2nd Line Support Contracts in the North of England

Second Line Support
England > North of England

The median Second Line Support daily rate in the North of England is £190 according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 158 173 136
Rank change year-on-year +15 -37 +15
Contract jobs requiring a 2nd Line Support 31 43 118
As % of all contract jobs advertised in the North of England 0.66% 0.74% 1.64%
As % of the Job Titles category 0.71% 0.78% 1.70%
Number of daily rates quoted 28 26 98
10th Percentile £122 £146 £133
25th Percentile £180 £178 £150
Median daily rate (50th Percentile) £190 £200 £168
Median % change year-on-year -5.00% +19.40% +11.67%
75th Percentile £203 £241 £188
90th Percentile £230 £288 £232
England median daily rate £200 £210 £190
% change year-on-year -4.76% +10.53% +10.14%
Number of hourly rates quoted 3 6 14
10th Percentile - £15.88 £15.25
25th Percentile - £18.13 £15.81
Median hourly rate £17.72 £20.00 £17.00
Median % change year-on-year -11.40% +17.65% +1.49%
75th Percentile - £25.13 £22.75
90th Percentile - £29.88 £24.63
England median hourly rate £17.72 £20.21 £20.50
% change year-on-year -12.32% -1.41% +17.14%

All Contract IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North of England with a recognized job title 4,385 5,534 6,958
% of contract IT jobs with a recognized job title 93.14% 95.30% 96.92%
Number of daily rates quoted 2,750 3,909 5,115
10th Percentile £263 £281 £200
25th Percentile £385 £411 £363
Median daily rate (50th Percentile) £475 £500 £475
Median % change year-on-year -5.00% +5.26% +11.76%
75th Percentile £580 £600 £552
90th Percentile £675 £684 £638
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +7.69%
Number of hourly rates quoted 394 160 281
10th Percentile £11.02 £14.00 £11.00
25th Percentile £12.53 £18.76 £14.00
Median hourly rate £20.00 £31.63 £18.50
Median % change year-on-year -36.76% +70.96% +3.73%
75th Percentile £45.97 £50.72 £28.75
90th Percentile £60.00 £66.07 £51.45
England median hourly rate £36.50 £44.32 £22.50
% change year-on-year -17.64% +96.98% +2.27%

2nd Line Support
Job Vacancy Trend in the North of England

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 2nd Line Support in the North of England

2nd Line Support
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing 2nd Line Support in the North of England.

Daily rate trend for 2nd Line Support in the North of England

2nd Line Support
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing 2nd Line Support in the North of England over the 6 months to 6 May 2024.

Daily rate histogram for 2nd Line Support in the North of England

2nd Line Support
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing 2nd Line Support in the North of England.

Hourly rate trend for 2nd Line Support in the North of England

2nd Line Support
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the North of England region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North West +18 15 £189 -5.63% 13
Yorkshire +19 14 £190 -2.56% 5
North East +15 2 £195 +17.29%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 6 May 2024, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North of England region featuring 2nd Line Support in the job title.

1 25 (80.65%) Microsoft 365
2 24 (77.42%) Windows
2 24 (77.42%) Microsoft
3 23 (74.19%) Active Directory
4 17 (54.84%) Microsoft Intune
5 16 (51.61%) Microsoft Office
5 16 (51.61%) Windows 10
5 16 (51.61%) Social Skills
6 13 (41.94%) Customer Service
7 12 (38.71%) Azure
8 8 (25.81%) Service Management
8 8 (25.81%) Apple
8 8 (25.81%) SCCM
9 7 (22.58%) Degree
9 7 (22.58%) Mac OS
10 6 (19.35%) Law
10 6 (19.35%) Problem-Solving
11 5 (16.13%) Customer Requirements
11 5 (16.13%) Analytical Skills
11 5 (16.13%) OneDrive
11 5 (16.13%) ITIL
11 5 (16.13%) Microsoft Exchange
11 5 (16.13%) Asset Management
11 5 (16.13%) VMware Infrastructure
11 5 (16.13%) VMware
12 4 (12.90%) PowerShell
12 4 (12.90%) Hyper-V
12 4 (12.90%) Apple iOS
12 4 (12.90%) Software Deployment
12 4 (12.90%) VPN

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (16.13%) Microsoft Exchange
2 1 (3.23%) SharePoint
Applications
1 16 (51.61%) Microsoft Office
2 1 (3.23%) Microsoft Excel
2 1 (3.23%) Spreadsheet
Cloud Services
1 25 (80.65%) Microsoft 365
2 12 (38.71%) Azure
3 5 (16.13%) OneDrive
4 3 (9.68%) Entra ID
Communications & Networking
1 4 (12.90%) VPN
2 3 (9.68%) Firewall
2 3 (9.68%) LAN
2 3 (9.68%) VLAN
2 3 (9.68%) VoIP
2 3 (9.68%) WAN
2 3 (9.68%) Wi-Fi
3 1 (3.23%) DHCP
3 1 (3.23%) DNS
General
1 16 (51.61%) Social Skills
2 6 (19.35%) Law
3 5 (16.13%) Analytical Skills
4 3 (9.68%) Documentation Skills
5 2 (6.45%) Presentation Skills
6 1 (3.23%) Manufacturing
6 1 (3.23%) Social Housing
Miscellaneous
1 3 (9.68%) Clustering
1 3 (9.68%) Driving Licence
2 2 (6.45%) Management Information System
3 1 (3.23%) Public Cloud
3 1 (3.23%) Social Media
Operating Systems
1 24 (77.42%) Windows
2 16 (51.61%) Windows 10
3 7 (22.58%) Mac OS
4 4 (12.90%) Apple iOS
4 4 (12.90%) Windows Server 2019
5 3 (9.68%) Windows Server
5 3 (9.68%) Windows Server 2012
6 1 (3.23%) Android
6 1 (3.23%) Windows Server 2016
Processes & Methodologies
1 13 (41.94%) Customer Service
2 8 (25.81%) Service Management
3 6 (19.35%) Problem-Solving
4 5 (16.13%) Asset Management
4 5 (16.13%) Customer Requirements
4 5 (16.13%) ITIL
5 4 (12.90%) Customer Experience
5 4 (12.90%) Inventory Management
5 4 (12.90%) Mobile Device Management
5 4 (12.90%) Software Deployment
6 3 (9.68%) Decision-Making
6 3 (9.68%) Patch Management
6 3 (9.68%) Quality Management
7 2 (6.45%) Information Security
8 1 (3.23%) Continuous Improvement
8 1 (3.23%) ITSM
8 1 (3.23%) Migration
8 1 (3.23%) Project Delivery
8 1 (3.23%) Service Delivery
8 1 (3.23%) Time Management
Programming Languages
1 4 (12.90%) PowerShell
Qualifications
1 7 (22.58%) Degree
2 1 (3.23%) A+ Certification
2 1 (3.23%) MCP
2 1 (3.23%) Microsoft Certification
Quality Assurance & Compliance
1 4 (12.90%) SLA
System Software
1 23 (74.19%) Active Directory
2 5 (16.13%) VMware Infrastructure
3 4 (12.90%) Hyper-V
4 1 (3.23%) Virtual Servers
Systems Management
1 17 (54.84%) Microsoft Intune
2 8 (25.81%) SCCM
3 4 (12.90%) Systems Management Server (SMS)
4 3 (9.68%) Autotask
4 3 (9.68%) Failover Clustering
4 3 (9.68%) Jamf Pro
Vendors
1 24 (77.42%) Microsoft
2 8 (25.81%) Apple
3 5 (16.13%) VMware
4 4 (12.90%) ServiceNow
5 3 (9.68%) Datto
6 1 (3.23%) Dell
6 1 (3.23%) Samsung
6 1 (3.23%) SAP