Customer-Centricity Job Trends in the South East

Customer-Centric
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer-Centricity skills. It covers permanent job vacancies from the 6 months leading up to 1 December 2025, with comparisons to the same periods in the previous two years.

6 months to
1 Dec 2025
Same period 2024 Same period 2023
Rank 158 224 201
Rank change year-on-year +66 -23 +80
Permanent jobs citing Customer-Centricity 116 94 69
As % of all permanent jobs in the South East 1.20% 0.87% 0.93%
As % of the Processes & Methodologies category 1.45% 1.04% 1.00%
Number of salaries quoted 58 53 57
10th Percentile £29,340 - £27,300
25th Percentile £31,375 £36,250 £28,000
Median annual salary (50th Percentile) £37,500 £37,500 £42,500
Median % change year-on-year - -11.76% +6.25%
75th Percentile £48,438 £52,000 £72,500
90th Percentile £67,500 £80,000 £84,250
England median annual salary £43,500 £52,500 £55,000
% change year-on-year -17.14% -4.55% -15.38%

All Process and Methodology Skills
South East

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 8,004 9,022 6,871
As % of all permanent jobs advertised in the South East 83.08% 83.45% 92.81%
Number of salaries quoted 4,858 4,714 4,822
10th Percentile £27,500 £32,750 £30,500
25th Percentile £33,500 £43,500 £40,000
Median annual salary (50th Percentile) £49,000 £56,517 £54,763
Median % change year-on-year -13.30% +3.20% -0.43%
75th Percentile £65,000 £72,500 £67,500
90th Percentile £80,000 £85,000 £82,500
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Customer-Centricity
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer-Centricity relative to all permanent IT jobs advertised in the South East.

Customer-Centricity job vacancy trend in the South East

Customer-Centricity
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer-Centricity.

Salary distribution trend for jobs in the South East citing Customer-Centricity

Customer-Centricity
Salary Histogram in the South East

Salary distribution for jobs citing Customer-Centricity in the South East over the 6 months to 1 December 2025.

Salary histogram for Customer-Centricity in the South East

Customer-Centricity
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 1 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +47 80 £32,750 -12.67% 12
Berkshire +25 48 £32,750 -58.93% 6
Buckinghamshire +36 20 £47,500 - 5
Oxfordshire +9 12 £65,000 +73.33% 1
Hampshire +38 11 £40,000 -20.00% 5
Sussex +12 7 £45,000 -
West Sussex +5 7 £27,000 -46.00%
Middlesex - 5 - -
Surrey +2 4 - - 8
Isle of Wight -16 1 £42,500 -
Customer-Centricity
England

Customer-Centricity
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (6.03%) SharePoint
2 5 (4.31%) Microsoft Exchange
3 3 (2.59%) Confluence
Applications
1 25 (21.55%) Microsoft Office
2 8 (6.90%) Microsoft Excel
3 6 (5.17%) Microsoft Project
4 5 (4.31%) Microsoft PowerPoint
5 2 (1.72%) Adobe After Effects
5 2 (1.72%) Adobe Creative Suite
5 2 (1.72%) Adobe Premiere
5 2 (1.72%) Photoshop
Business Applications
1 4 (3.45%) Dynamics CRM
2 3 (2.59%) C-CURE
3 2 (1.72%) Salesforce CRM
Cloud Services
1 24 (20.69%) Microsoft 365
2 15 (12.93%) Vertex AI
3 14 (12.07%) SaaS
4 8 (6.90%) Power Platform
5 6 (5.17%) Azure
6 5 (4.31%) Adobe Analytics
6 5 (4.31%) Figma
7 4 (3.45%) Azure DevOps
7 4 (3.45%) Dynamics 365
8 3 (2.59%) Entra ID
Communications & Networking
1 3 (2.59%) Broadband
1 3 (2.59%) VPN
2 2 (1.72%) Firewall
2 2 (1.72%) TCP/IP
2 2 (1.72%) VLAN
2 2 (1.72%) Wireless
3 1 (0.86%) NAS
3 1 (0.86%) SAN
Database & Business Intelligence
1 15 (12.93%) Data Mining
2 8 (6.90%) Power BI
3 2 (1.72%) Amazon RDS
Development Applications
1 3 (2.59%) JIRA
General
1 62 (53.45%) Social Skills
2 30 (25.86%) Analytical Skills
3 28 (24.14%) Retail
4 21 (18.10%) Law
5 14 (12.07%) Finance
6 7 (6.03%) Inclusion and Diversity
7 6 (5.17%) Marketing
8 5 (4.31%) Banking
8 5 (4.31%) Influencing Skills
9 3 (2.59%) Legal
9 3 (2.59%) Retail Finance
9 3 (2.59%) Telecoms
10 2 (1.72%) Multimedia
10 2 (1.72%) Organisational Skills
10 2 (1.72%) Presentation Skills
11 1 (0.86%) Automotive
11 1 (0.86%) Billing
11 1 (0.86%) Pharmaceutical
Job Titles
1 28 (24.14%) Senior
2 24 (20.69%) IT Support
3 22 (18.97%) Analyst
4 21 (18.10%) Lead
5 16 (13.79%) IT Analyst
5 16 (13.79%) IT Support Analyst
5 16 (13.79%) Support Analyst
6 12 (10.34%) Applications Support
7 9 (7.76%) 2nd Line Support
7 9 (7.76%) 2nd Line Support Analyst
8 7 (6.03%) Applications Manager
8 7 (6.03%) Applications Support Manager
8 7 (6.03%) Support Engineer
8 7 (6.03%) Support Manager
9 5 (4.31%) Business Development Manager
9 5 (4.31%) Business Manager
9 5 (4.31%) Data Analyst
9 5 (4.31%) Development Manager
9 5 (4.31%) IT Support Engineer
9 5 (4.31%) Senior Manager
Miscellaneous
1 24 (20.69%) Driving Licence
2 15 (12.93%) Algorithms
3 8 (6.90%) Educational Technology
4 6 (5.17%) Product Ownership
5 4 (3.45%) CCTV
5 4 (3.45%) Fibre Optics
5 4 (3.45%) Onboarding
5 4 (3.45%) Self-Motivation
6 3 (2.59%) Learning Management System
7 2 (1.72%) Digital Media
7 2 (1.72%) Motion Graphics
7 2 (1.72%) Robotics
7 2 (1.72%) Social Media
7 2 (1.72%) Video Editing
8 1 (0.86%) Life Science
8 1 (0.86%) Management Information System
Operating Systems
1 22 (18.97%) Windows
2 3 (2.59%) Windows 10
Processes & Methodologies
1 50 (43.10%) Problem-Solving
2 34 (29.31%) Agile
3 32 (27.59%) Customer-Centric Approach
4 27 (23.28%) Analytics
5 26 (22.41%) Customer Service
5 26 (22.41%) Visualisation
6 25 (21.55%) DevOps
7 23 (19.83%) AI
8 22 (18.97%) Cybersecurity
8 22 (18.97%) Data Engineering
8 22 (18.97%) Use Case
9 21 (18.10%) Data Science
9 21 (18.10%) Generative AI
9 21 (18.10%) LLM
9 21 (18.10%) Machine Learning
9 21 (18.10%) MLOps
9 21 (18.10%) Performance Monitoring
10 20 (17.24%) Strategic Thinking
11 18 (15.52%) Continuous Improvement
12 16 (13.79%) Roadmaps
Programming Languages
1 10 (8.62%) SQL
2 3 (2.59%) Python
Qualifications
1 17 (14.66%) Degree
2 6 (5.17%) Master's Degree
3 5 (4.31%) PMI Certification
3 5 (4.31%) PMP
3 5 (4.31%) SC Cleared
3 5 (4.31%) Security Cleared
4 3 (2.59%) City & Guilds
5 1 (0.86%) ISTQB
5 1 (0.86%) ISTQB Advanced Certification
Quality Assurance & Compliance
1 6 (5.17%) QA
2 5 (4.31%) Accessibility
2 5 (4.31%) Data Quality
3 4 (3.45%) PMO
System Software
1 24 (20.69%) Active Directory
2 2 (1.72%) Firmware
2 2 (1.72%) Hyper-V
2 2 (1.72%) VMware Infrastructure
Systems Management
1 3 (2.59%) Microsoft Intune
2 2 (1.72%) FortiGate
3 1 (0.86%) BMC PATROL
Vendors
1 51 (43.97%) Microsoft
2 21 (18.10%) Google
3 15 (12.93%) OpenAI
4 7 (6.03%) Adobe
5 6 (5.17%) Qualtrics
6 5 (4.31%) Databricks
7 2 (1.72%) Cisco
7 2 (1.72%) Salesforce
7 2 (1.72%) SAP
7 2 (1.72%) SonicWALL
7 2 (1.72%) Veeam
7 2 (1.72%) VMware
7 2 (1.72%) WatchGuard
8 1 (0.86%) Medallia
8 1 (0.86%) Oracle