Customer-Centricity Job Trends in the South East

Customer-Centric
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer-Centricity skills. It covers permanent job vacancies from the 6 months leading up to 18 October 2025, with comparisons to the same periods in the previous two years.

6 months to
18 Oct 2025
Same period 2024 Same period 2023
Rank 179 238 192
Rank change year-on-year +59 -46 +27
Permanent jobs citing Customer-Centricity 111 89 103
As % of all permanent jobs in the South East 1.24% 0.77% 1.25%
As % of the Processes & Methodologies category 1.40% 0.95% 1.34%
Number of salaries quoted 52 48 91
10th Percentile £30,000 £32,450 £28,000
25th Percentile £31,375 £36,250 £33,875
Median annual salary (50th Percentile) £42,500 £37,500 £40,000
Median % change year-on-year +13.33% -6.25% -15.79%
75th Percentile £52,813 £50,000 £72,500
90th Percentile £87,750 £55,000 £77,500
England median annual salary £45,000 £55,000 £65,000
% change year-on-year -18.18% -15.38% +1.40%

All Process and Methodology Skills
South East

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 7,904 9,403 7,703
As % of all permanent jobs advertised in the South East 88.35% 81.20% 93.46%
Number of salaries quoted 4,301 5,021 5,309
10th Percentile £27,000 £32,750 £31,250
25th Percentile £32,500 £42,500 £41,250
Median annual salary (50th Percentile) £47,500 £55,000 £55,000
Median % change year-on-year -13.64% - -
75th Percentile £65,000 £70,000 £70,000
90th Percentile £81,250 £85,000 £82,500
England median annual salary £55,000 £60,000 £60,800
% change year-on-year -8.33% -1.32% +1.33%

Customer-Centricity
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer-Centricity relative to all permanent IT jobs advertised in the South East.

Customer-Centricity job vacancy trend in the South East

Customer-Centricity
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer-Centricity.

Salary distribution trend for jobs in the South East citing Customer-Centricity

Customer-Centricity
Salary Histogram in the South East

Salary distribution for jobs citing Customer-Centricity in the South East over the 6 months to 18 October 2025.

Salary histogram for Customer-Centricity in the South East

Customer-Centricity
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 18 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +29 77 £37,500 - 45
Berkshire +18 41 £32,750 -58.93% 37
Buckinghamshire +23 24 £47,500 - 5
Oxfordshire +7 12 £65,000 +73.33% 3
Sussex +15 7 £45,000 - 3
Middlesex - 7 - - 2
Surrey +16 6 - - 7
Kent - 5 £36,500 - 6
Hampshire +47 4 £30,000 -40.00% 7
West Sussex -1 2 £27,000 -46.00% 6
Isle of Wight -26 1 £42,500 - 1
Home Counties - 1 £50,000 -
Customer-Centricity
England

Customer-Centricity
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (7.21%) SharePoint
2 4 (3.60%) Microsoft Exchange
3 3 (2.70%) Confluence
Applications
1 22 (19.82%) Microsoft Office
2 17 (15.32%) Microsoft Excel
3 8 (7.21%) Microsoft Project
4 6 (5.41%) Microsoft PowerPoint
5 3 (2.70%) Adobe After Effects
5 3 (2.70%) Adobe Creative Suite
5 3 (2.70%) Adobe Premiere
5 3 (2.70%) Photoshop
Business Applications
1 4 (3.60%) Dynamics CRM
1 4 (3.60%) Salesforce CRM
2 3 (2.70%) C-CURE
Cloud Services
1 21 (18.92%) Microsoft 365
2 15 (13.51%) Vertex AI
3 12 (10.81%) Power Platform
4 8 (7.21%) SaaS
5 7 (6.31%) Azure
6 5 (4.50%) Azure DevOps
7 4 (3.60%) Adobe Analytics
7 4 (3.60%) Dynamics 365
7 4 (3.60%) Figma
8 2 (1.80%) Contentsquare
8 2 (1.80%) Entra ID
8 2 (1.80%) Google Analytics
9 1 (0.90%) AWS
Communications & Networking
1 4 (3.60%) Broadband
1 4 (3.60%) LAN
1 4 (3.60%) TCP/IP
1 4 (3.60%) VLAN
1 4 (3.60%) WAN
2 2 (1.80%) DHCP
2 2 (1.80%) DNS
2 2 (1.80%) Firewall
2 2 (1.80%) PBX
2 2 (1.80%) RTP
2 2 (1.80%) Softphone
2 2 (1.80%) VoIP
2 2 (1.80%) VPN
2 2 (1.80%) Wireless
3 1 (0.90%) NAS
3 1 (0.90%) SAN
Database & Business Intelligence
1 15 (13.51%) Data Mining
2 12 (10.81%) Power BI
3 2 (1.80%) Amazon RDS
Development Applications
1 3 (2.70%) JIRA
2 1 (0.90%) Jenkins
General
1 72 (64.86%) Social Skills
2 35 (31.53%) Analytical Skills
3 33 (29.73%) Retail
4 23 (20.72%) Law
5 22 (19.82%) Finance
6 17 (15.32%) Inclusion and Diversity
7 11 (9.91%) Marketing
8 9 (8.11%) Legal
9 8 (7.21%) Telecoms
10 6 (5.41%) Influencing Skills
11 5 (4.50%) Banking
12 4 (3.60%) Retail Finance
13 3 (2.70%) Multimedia
13 3 (2.70%) Organisational Skills
13 3 (2.70%) Presentation Skills
14 2 (1.80%) Advertising
14 2 (1.80%) Games
15 1 (0.90%) Automotive
15 1 (0.90%) Billing
15 1 (0.90%) Public Sector
Job Titles
1 31 (27.93%) Lead
2 27 (24.32%) Senior
3 18 (16.22%) Analyst
4 16 (14.41%) IT Support
5 11 (9.91%) Applications Support
5 11 (9.91%) Support Engineer
6 9 (8.11%) IT Analyst
6 9 (8.11%) IT Support Analyst
6 9 (8.11%) Support Analyst
7 8 (7.21%) 1st Line Support
8 7 (6.31%) Applications Manager
8 7 (6.31%) Applications Support Manager
8 7 (6.31%) Support Manager
9 6 (5.41%) 2nd Line Support
9 6 (5.41%) 2nd Line Support Analyst
10 5 (4.50%) Data Quality Analyst
10 5 (4.50%) Quality Analyst
10 5 (4.50%) Support Team Leader
10 5 (4.50%) Support Technician
10 5 (4.50%) Team Leader
Libraries, Frameworks & Software Standards
1 1 (0.90%) Spring
1 1 (0.90%) Spring Boot
Miscellaneous
1 17 (15.32%) Driving Licence
2 15 (13.51%) Algorithms
3 8 (7.21%) Educational Technology
4 7 (6.31%) Product Ownership
5 6 (5.41%) Self-Motivation
6 5 (4.50%) IoT
7 4 (3.60%) CCTV
7 4 (3.60%) Fibre Optics
7 4 (3.60%) Hybrid Cloud
7 4 (3.60%) Learning Management System
7 4 (3.60%) Onboarding
7 4 (3.60%) Robotics
8 3 (2.70%) Digital Media
8 3 (2.70%) Motion Graphics
8 3 (2.70%) Social Media
8 3 (2.70%) Video Editing
9 2 (1.80%) Management Information System
Operating Systems
1 14 (12.61%) Windows
2 2 (1.80%) Windows 10
Processes & Methodologies
1 51 (45.95%) Problem-Solving
2 35 (31.53%) Agile
3 30 (27.03%) Analytics
4 29 (26.13%) Customer-Centric Approach
5 26 (23.42%) DevOps
5 26 (23.42%) Strategic Thinking
6 25 (22.52%) Visualisation
7 24 (21.62%) AI
7 24 (21.62%) Customer Service
8 22 (19.82%) Continuous Improvement
8 22 (19.82%) Data Engineering
8 22 (19.82%) Roadmaps
8 22 (19.82%) Use Case
9 21 (18.92%) Data Science
9 21 (18.92%) Generative AI
9 21 (18.92%) LLM
9 21 (18.92%) Machine Learning
9 21 (18.92%) MLOps
9 21 (18.92%) Performance Monitoring
10 18 (16.22%) Project Management
Programming Languages
1 11 (9.91%) SQL
2 8 (7.21%) Python
3 1 (0.90%) Java
Qualifications
1 21 (18.92%) Degree
2 8 (7.21%) Master's Degree
3 5 (4.50%) PMI Certification
3 5 (4.50%) PMP
3 5 (4.50%) SC Cleared
3 5 (4.50%) Security Cleared
4 3 (2.70%) City & Guilds
5 1 (0.90%) ISTQB
5 1 (0.90%) ISTQB Advanced Certification
Quality Assurance & Compliance
1 7 (6.31%) QA
2 6 (5.41%) PMO
3 5 (4.50%) Data Quality
4 4 (3.60%) Accessibility
5 1 (0.90%) ISO 14001
5 1 (0.90%) ISO 9001
5 1 (0.90%) ISO/IEC 27001
System Software
1 16 (14.41%) Active Directory
2 2 (1.80%) Firmware
2 2 (1.80%) Hyper-V
2 2 (1.80%) VMware Infrastructure
3 1 (0.90%) Docker
3 1 (0.90%) Virtual Machines
Systems Management
1 4 (3.60%) Ansible
1 4 (3.60%) Terraform
2 2 (1.80%) FortiGate
2 2 (1.80%) Microsoft Intune
3 1 (0.90%) BMC PATROL
3 1 (0.90%) Kubernetes
Vendors
1 54 (48.65%) Microsoft
2 23 (20.72%) Google
3 15 (13.51%) OpenAI
4 7 (6.31%) Adobe
5 6 (5.41%) Cisco
6 5 (4.50%) Databricks
6 5 (4.50%) Qualtrics
7 4 (3.60%) Aruba
7 4 (3.60%) Fortinet
7 4 (3.60%) Mellanox
7 4 (3.60%) NVIDIA
7 4 (3.60%) Palo Alto
7 4 (3.60%) Salesforce
7 4 (3.60%) SAP
8 2 (1.80%) IFS
8 2 (1.80%) SonicWALL
8 2 (1.80%) Veeam
8 2 (1.80%) VMware
8 2 (1.80%) WatchGuard
9 1 (0.90%) Oracle