Customer-Centricity Job Trends in the South East

Customer-Centric
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer-Centricity skills. It covers permanent job vacancies from the 6 months leading up to 8 March 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Mar 2026
Same period 2025 Same period 2024
Rank 164 194 232
Rank change year-on-year +30 +38 +5
Permanent jobs citing Customer-Centricity 121 77 130
As % of all permanent jobs in the South East 1.01% 1.04% 0.93%
As % of the Processes & Methodologies category 1.32% 1.15% 1.08%
Number of salaries quoted 62 51 83
10th Percentile £30,000 - £28,000
25th Percentile £31,375 £36,250 £33,750
Median annual salary (50th Percentile) £38,750 £37,500 £42,500
Median % change year-on-year +3.33% -11.76% -39.80%
75th Percentile £48,750 £60,000 £60,000
90th Percentile £86,790 £81,250 £91,000
England median annual salary £55,500 £55,000 £50,000
% change year-on-year +0.91% +10.00% -29.18%

All Process & Methodology Skills
South East

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 9,169 6,698 11,988
As % of all permanent jobs advertised in the South East 76.66% 90.44% 85.95%
Number of salaries quoted 5,746 3,299 8,919
10th Percentile £28,000 £31,250 £27,500
25th Percentile £35,000 £42,500 £36,250
Median annual salary (50th Percentile) £50,000 £57,500 £50,000
Median % change year-on-year -13.04% +15.00% -9.09%
75th Percentile £65,000 £72,500 £65,000
90th Percentile £80,625 £85,000 £78,750
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -12.00%

Customer-Centricity
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer-Centricity relative to all permanent IT jobs advertised in the South East.

Customer-Centricity job vacancy trend in the South East

Customer-Centricity
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer-Centricity.

Salary distribution trend for jobs in the South East citing Customer-Centricity

Customer-Centricity
Salary Histogram in the South East

Salary distribution for jobs citing Customer-Centricity in the South East over the 6 months to 8 March 2026.

Salary histogram for Customer-Centricity in the South East

Customer-Centricity
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 8 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +23 74 £32,750 -12.67% 22
Buckinghamshire +31 37 £37,500 +25.00% 3
Berkshire +14 33 £32,750 +18.02% 12
Hampshire +8 20 £47,500 -38.71% 4
Surrey -20 8 £47,500 -20.83% 4
West Sussex - 7 £27,000 -
Middlesex +23 5 - -
Oxfordshire -17 4 £30,000 -20.00% 7
Kent -18 3 £30,000 -70.37% 3
Sussex - 2 £42,500 -
Isle of Wight - 1 £42,500 - 1
Customer-Centricity
England

Customer-Centricity
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (4.96%) Microsoft Exchange
2 3 (2.48%) Confluence
2 3 (2.48%) SharePoint
3 1 (0.83%) CMS
Applications
1 18 (14.88%) Microsoft Office
2 1 (0.83%) Microsoft Excel
2 1 (0.83%) Microsoft PowerPoint
Cloud Services
1 22 (18.18%) Microsoft 365
2 13 (10.74%) SaaS
3 11 (9.09%) Asana
3 11 (9.09%) Sprout Social
4 5 (4.13%) Adobe Analytics
4 5 (4.13%) Figma
5 4 (3.31%) AWS
6 3 (2.48%) Azure
6 3 (2.48%) Entra ID
7 1 (0.83%) Power Platform
Communications & Networking
1 3 (2.48%) Firewall
1 3 (2.48%) VPN
1 3 (2.48%) Wireless
2 2 (1.65%) TCP/IP
2 2 (1.65%) Unified Communications
2 2 (1.65%) VLAN
3 1 (0.83%) NAS
3 1 (0.83%) SAN
Database & Business Intelligence
1 2 (1.65%) Amazon RDS
2 1 (0.83%) Power BI
Development Applications
1 3 (2.48%) JIRA
General
1 53 (43.80%) Social Skills
2 24 (19.83%) Marketing
3 19 (15.70%) Inclusion and Diversity
4 16 (13.22%) Finance
5 10 (8.26%) Influencing Skills
6 9 (7.44%) Analytical Skills
6 9 (7.44%) Organisational Skills
7 7 (5.79%) Banking
7 7 (5.79%) Presentation Skills
8 5 (4.13%) Local Government
8 5 (4.13%) Retail
9 4 (3.31%) Pharmaceutical
10 1 (0.83%) Public Sector
Job Titles
1 22 (18.18%) Senior
2 21 (17.36%) IT Support
3 18 (14.88%) Analyst
4 17 (14.05%) Support Analyst
5 16 (13.22%) IT Analyst
5 16 (13.22%) IT Support Analyst
6 13 (10.74%) Social Media Executive
7 11 (9.09%) Applications Support
8 9 (7.44%) 2nd Line Support
8 9 (7.44%) 2nd Line Support Analyst
9 8 (6.61%) Account Manager
10 6 (4.96%) Marketing Executive
11 5 (4.13%) Business Development Manager
11 5 (4.13%) Development Manager
11 5 (4.13%) Head of Digital
11 5 (4.13%) Head of Finance
11 5 (4.13%) IT Engineer
11 5 (4.13%) IT Support Engineer
11 5 (4.13%) Strategy Manager
11 5 (4.13%) Support Manager
Miscellaneous
1 24 (19.83%) Driving Licence
2 13 (10.74%) Social Media
3 11 (9.09%) Video Editing
4 5 (4.13%) Educational Technology
5 4 (3.31%) Life Science
6 3 (2.48%) NHS
7 1 (0.83%) Onboarding
7 1 (0.83%) Podcast
7 1 (0.83%) Replication
7 1 (0.83%) Self-Motivation
7 1 (0.83%) Web Conferencing
Operating Systems
1 20 (16.53%) Windows
2 3 (2.48%) Windows 10
3 1 (0.83%) Windows Server
Processes & Methodologies
1 55 (45.45%) Problem-Solving
2 24 (19.83%) Customer Service
2 24 (19.83%) Customer-Centric Approach
3 21 (17.36%) Project Management
4 19 (15.70%) B2B
4 19 (15.70%) Cybersecurity
5 18 (14.88%) Continuous Improvement
6 17 (14.05%) Analytics
7 16 (13.22%) AI
7 16 (13.22%) Digital Marketing
8 12 (9.92%) Customer Experience
8 12 (9.92%) Sales Enablement
9 11 (9.09%) Copywriting
9 11 (9.09%) Creative Thinking
9 11 (9.09%) Social Media Management
10 10 (8.26%) Decision-Making
11 9 (7.44%) IT Strategy
12 8 (6.61%) Collaborative Culture
12 8 (6.61%) Stakeholder Management
13 7 (5.79%) Change Management
Programming Languages
1 3 (2.48%) SQL
Qualifications
1 11 (9.09%) Degree
2 1 (0.83%) Computer Science Degree
Quality Assurance & Compliance
1 5 (4.13%) Accessibility
1 5 (4.13%) GRC
2 1 (0.83%) PMO
System Software
1 22 (18.18%) Active Directory
2 2 (1.65%) Firmware
2 2 (1.65%) Hyper-V
2 2 (1.65%) VMware Infrastructure
Systems Management
1 3 (2.48%) Microsoft Intune
2 2 (1.65%) FortiGate
Vendors
1 31 (25.62%) Microsoft
2 16 (13.22%) Adobe
3 11 (9.09%) Hootsuite
3 11 (9.09%) Instagram
3 11 (9.09%) Wrike
4 6 (4.96%) Cisco
5 5 (4.13%) Qualtrics
6 4 (3.31%) Dell
7 3 (2.48%) Veeam
8 2 (1.65%) SonicWALL
8 2 (1.65%) VMware
8 2 (1.65%) WatchGuard
9 1 (0.83%) BT
9 1 (0.83%) Fortinet
9 1 (0.83%) HubSpot
9 1 (0.83%) Marketo
9 1 (0.83%) Mitel
9 1 (0.83%) SolarWinds
9 1 (0.83%) Sophos
9 1 (0.83%) Yardi