Customer-Centricity Job Trends in the South East

Customer-Centric
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer-Centricity skills. It covers permanent job vacancies from the 6 months leading up to 7 April 2026, with comparisons to the same periods in the previous two years.

6 months to
7 Apr 2026
Same period 2025 Same period 2024
Rank 176 136 242
Rank change year-on-year -40 +106 -14
Permanent jobs citing Customer-Centricity 115 116 133
As % of all permanent jobs in the South East 0.85% 1.73% 0.86%
As % of the Processes & Methodologies category 1.15% 1.92% 1.02%
Number of salaries quoted 54 53 86
10th Percentile £30,000 - £28,000
25th Percentile £31,375 £36,250 £35,250
Median annual salary (50th Percentile) £40,000 £37,500 £42,500
Median % change year-on-year +6.67% -11.76% -37.32%
75th Percentile £48,750 £60,000 £60,000
90th Percentile £86,790 £81,250 £92,500
England median annual salary £55,500 £55,000 £47,500
% change year-on-year +0.91% +15.79% -32.72%

All Process & Methodology Skills
South East

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 9,976 6,041 13,076
As % of all permanent jobs advertised in the South East 73.94% 89.84% 84.83%
Number of salaries quoted 6,438 3,276 9,571
10th Percentile £29,000 £30,000 £27,500
25th Percentile £36,750 £41,000 £36,250
Median annual salary (50th Percentile) £50,455 £55,000 £50,000
Median % change year-on-year -8.26% +10.00% -9.09%
75th Percentile £67,500 £70,000 £65,000
90th Percentile £83,750 £83,750 £78,750
England median annual salary £57,500 £60,000 £55,000
% change year-on-year -4.17% +9.09% -12.00%

Customer-Centricity
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer-Centricity relative to all permanent IT jobs advertised in the South East.

Customer-Centricity job vacancy trend in the South East

Customer-Centricity
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer-Centricity.

Salary distribution trend for jobs in the South East citing Customer-Centricity

Customer-Centricity
Salary Histogram in the South East

Salary distribution for jobs citing Customer-Centricity in the South East over the 6 months to 7 April 2026.

Salary histogram for Customer-Centricity in the South East

Customer-Centricity
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 7 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -15 69 £32,750 -12.67% 13
Berkshire -9 34 £32,750 +18.02% 5
Buckinghamshire 0 29 £37,500 +25.00% 5
Hampshire -6 23 £50,000 -35.48% 5
Surrey -34 9 £47,500 -20.83% 4
Oxfordshire -29 6 £30,000 -20.00% 3
West Sussex - 6 £27,000 -
Middlesex +32 3 - -
Kent -37 3 £30,000 -70.37% 6
Sussex - 2 £42,500 -
Customer-Centricity
England

Customer-Centricity
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (4.35%) Microsoft Exchange
2 3 (2.61%) Confluence
3 2 (1.74%) SharePoint
4 1 (0.87%) CMS
Applications
1 13 (11.30%) Microsoft Office
2 1 (0.87%) Microsoft Excel
2 1 (0.87%) Microsoft PowerPoint
Cloud Services
1 16 (13.91%) Microsoft 365
2 11 (9.57%) Asana
2 11 (9.57%) Sprout Social
3 7 (6.09%) SaaS
4 4 (3.48%) AWS
5 3 (2.61%) Adobe Analytics
5 3 (2.61%) Azure
5 3 (2.61%) Figma
6 2 (1.74%) Entra ID
7 1 (0.87%) Power Platform
Communications & Networking
1 3 (2.61%) Firewall
1 3 (2.61%) Wireless
2 2 (1.74%) TCP/IP
2 2 (1.74%) Unified Communications
2 2 (1.74%) VLAN
2 2 (1.74%) VPN
Database & Business Intelligence
1 2 (1.74%) Amazon RDS
2 1 (0.87%) Power BI
Development Applications
1 3 (2.61%) JIRA
General
1 44 (38.26%) Social Skills
2 24 (20.87%) Marketing
3 17 (14.78%) Inclusion and Diversity
4 13 (11.30%) Finance
5 11 (9.57%) Organisational Skills
6 8 (6.96%) Influencing Skills
7 6 (5.22%) Analytical Skills
7 6 (5.22%) Presentation Skills
8 5 (4.35%) Banking
8 5 (4.35%) Local Government
9 4 (3.48%) Pharmaceutical
9 4 (3.48%) Retail
10 1 (0.87%) Public Sector
Job Titles
1 22 (19.13%) Senior
2 15 (13.04%) IT Support
3 13 (11.30%) Analyst
3 13 (11.30%) Social Media Executive
4 12 (10.43%) Support Analyst
5 11 (9.57%) IT Analyst
5 11 (9.57%) IT Support Analyst
6 9 (7.83%) Account Manager
7 7 (6.09%) Service Manager
8 6 (5.22%) Marketing Executive
9 5 (4.35%) 2nd Line Support
9 5 (4.35%) 2nd Line Support Analyst
9 5 (4.35%) Business Development Manager
9 5 (4.35%) Business Manager
9 5 (4.35%) Development Manager
9 5 (4.35%) Head of Digital
9 5 (4.35%) Head of Finance
9 5 (4.35%) Head of IT
10 4 (3.48%) Applications Support
10 4 (3.48%) Support Engineer
Miscellaneous
1 20 (17.39%) Driving Licence
2 13 (11.30%) Social Media
3 11 (9.57%) Video Editing
4 4 (3.48%) Life Science
5 3 (2.61%) NHS
6 1 (0.87%) Onboarding
6 1 (0.87%) Podcast
6 1 (0.87%) Replication
6 1 (0.87%) Self-Motivation
6 1 (0.87%) Web Conferencing
Operating Systems
1 14 (12.17%) Windows
2 2 (1.74%) Windows 10
3 1 (0.87%) Windows Server
Processes & Methodologies
1 45 (39.13%) Problem-Solving
2 21 (18.26%) B2B
3 19 (16.52%) Project Management
4 18 (15.65%) Continuous Improvement
5 17 (14.78%) Customer Service
5 17 (14.78%) Customer-Centric Approach
6 16 (13.91%) AI
6 16 (13.91%) Digital Marketing
7 15 (13.04%) Analytics
8 13 (11.30%) Cybersecurity
9 12 (10.43%) Sales Enablement
10 11 (9.57%) Copywriting
10 11 (9.57%) Creative Thinking
10 11 (9.57%) Social Media Management
11 10 (8.70%) Collaborative Culture
12 9 (7.83%) IT Strategy
12 9 (7.83%) Service Delivery
13 7 (6.09%) Change Management
13 7 (6.09%) Decision-Making
14 6 (5.22%) Roadmaps
Programming Languages
1 2 (1.74%) SQL
Qualifications
1 11 (9.57%) Degree
2 1 (0.87%) Computer Science Degree
Quality Assurance & Compliance
1 5 (4.35%) GRC
2 3 (2.61%) Accessibility
3 1 (0.87%) PMO
System Software
1 16 (13.91%) Active Directory
2 2 (1.74%) Firmware
2 2 (1.74%) Hyper-V
2 2 (1.74%) VMware Infrastructure
Systems Management
1 2 (1.74%) FortiGate
1 2 (1.74%) Microsoft Intune
Vendors
1 25 (21.74%) Microsoft
2 14 (12.17%) Adobe
3 11 (9.57%) Hootsuite
3 11 (9.57%) Instagram
3 11 (9.57%) Wrike
4 6 (5.22%) Cisco
5 4 (3.48%) Dell
6 3 (2.61%) Qualtrics
6 3 (2.61%) Veeam
7 2 (1.74%) SonicWALL
7 2 (1.74%) VMware
7 2 (1.74%) WatchGuard
8 1 (0.87%) BT
8 1 (0.87%) Fortinet
8 1 (0.87%) HubSpot
8 1 (0.87%) Marketo
8 1 (0.87%) Mitel
8 1 (0.87%) SolarWinds
8 1 (0.87%) Sophos
8 1 (0.87%) Yardi