Customer-Centricity Job Trends in the South East

Customer-Centric
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer-Centricity skills. It covers permanent job vacancies from the 6 months leading up to 22 January 2026, with comparisons to the same periods in the previous two years.

6 months to
22 Jan 2026
Same period 2025 Same period 2024
Rank 176 209 224
Rank change year-on-year +33 +15 -7
Permanent jobs citing Customer-Centricity 95 91 84
As % of all permanent jobs in the South East 0.89% 1.02% 0.83%
As % of the Processes & Methodologies category 1.12% 1.15% 0.95%
Number of salaries quoted 61 54 58
10th Percentile £30,000 - £26,250
25th Percentile £31,375 £36,250 £28,000
Median annual salary (50th Percentile) £37,500 £43,750 £43,500
Median % change year-on-year -14.29% +0.57% -10.77%
75th Percentile £48,750 £60,000 £63,287
90th Percentile £86,790 £81,250 £85,000
England median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - -19.73%

All Process & Methodology Skills
South East

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 8,466 7,934 8,819
As % of all permanent jobs advertised in the South East 79.70% 88.50% 87.34%
Number of salaries quoted 5,099 3,728 6,353
10th Percentile £27,750 £32,750 £29,000
25th Percentile £35,000 £45,000 £38,000
Median annual salary (50th Percentile) £50,000 £58,000 £52,500
Median % change year-on-year -13.79% +10.48% -4.55%
75th Percentile £65,000 £75,000 £65,250
90th Percentile £80,000 £85,000 £80,000
England median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -8.00%

Customer-Centricity
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer-Centricity relative to all permanent IT jobs advertised in the South East.

Customer-Centricity job vacancy trend in the South East

Customer-Centricity
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer-Centricity.

Salary distribution trend for jobs in the South East citing Customer-Centricity

Customer-Centricity
Salary Histogram in the South East

Salary distribution for jobs citing Customer-Centricity in the South East over the 6 months to 22 January 2026.

Salary histogram for Customer-Centricity in the South East

Customer-Centricity
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 22 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +2 50 £32,750 -12.67% 35
Berkshire +9 27 £32,750 -75.28% 23
Hampshire +49 17 £84,930 +9.59% 5
Buckinghamshire +26 16 £42,500 - 9
West Sussex +7 7 £27,000 -46.00% 5
Oxfordshire -11 7 £30,000 -20.00% 3
Sussex +4 6 £45,000 -
Surrey -10 5 £47,500 -15.18% 7
Middlesex - 5 - -
Kent -13 3 £30,000 -70.37% 3
Isle of Wight - 1 £42,500 - 3
Customer-Centricity
England

Customer-Centricity
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (7.37%) SharePoint
2 6 (6.32%) Microsoft Exchange
3 3 (3.16%) Confluence
4 1 (1.05%) CMS
Applications
1 24 (25.26%) Microsoft Office
2 5 (5.26%) Microsoft Excel
2 5 (5.26%) Microsoft PowerPoint
3 4 (4.21%) Microsoft Project
Business Applications
1 4 (4.21%) Dynamics CRM
2 2 (2.11%) C-CURE
Cloud Services
1 24 (25.26%) Microsoft 365
2 15 (15.79%) SaaS
3 7 (7.37%) Azure
4 5 (5.26%) Adobe Analytics
4 5 (5.26%) Figma
4 5 (5.26%) Power Platform
5 4 (4.21%) Azure DevOps
5 4 (4.21%) Dynamics 365
6 3 (3.16%) Entra ID
Communications & Networking
1 3 (3.16%) Firewall
1 3 (3.16%) VPN
1 3 (3.16%) Wireless
2 2 (2.11%) TCP/IP
2 2 (2.11%) Unified Communications
2 2 (2.11%) VLAN
3 1 (1.05%) NAS
3 1 (1.05%) SAN
Database & Business Intelligence
1 5 (5.26%) Power BI
2 2 (2.11%) Amazon RDS
Development Applications
1 3 (3.16%) JIRA
General
1 47 (49.47%) Social Skills
2 18 (18.95%) Finance
3 9 (9.47%) Analytical Skills
3 9 (9.47%) Influencing Skills
4 7 (7.37%) Banking
4 7 (7.37%) Presentation Skills
5 5 (5.26%) Marketing
6 4 (4.21%) Inclusion and Diversity
6 4 (4.21%) Local Government
6 4 (4.21%) Pharmaceutical
7 3 (3.16%) Retail
8 1 (1.05%) Organisational Skills
8 1 (1.05%) Public Sector
Job Titles
1 23 (24.21%) IT Support
2 17 (17.89%) Analyst
2 17 (17.89%) Support Analyst
3 16 (16.84%) IT Analyst
3 16 (16.84%) IT Support Analyst
4 13 (13.68%) Applications Support
5 9 (9.47%) 2nd Line Support
5 9 (9.47%) 2nd Line Support Analyst
6 8 (8.42%) Senior
7 7 (7.37%) Applications Manager
7 7 (7.37%) Applications Support Manager
7 7 (7.37%) Support Manager
8 6 (6.32%) Senior Manager
9 5 (5.26%) Business Development Manager
9 5 (5.26%) Business Manager
9 5 (5.26%) Development Manager
9 5 (5.26%) IT Engineer
9 5 (5.26%) IT Support Engineer
9 5 (5.26%) Strategy Manager
9 5 (5.26%) Support Engineer
Miscellaneous
1 22 (23.16%) Driving Licence
2 8 (8.42%) Educational Technology
3 5 (5.26%) Onboarding
4 4 (4.21%) Life Science
5 3 (3.16%) NHS
5 3 (3.16%) Self-Motivation
6 2 (2.11%) CCTV
6 2 (2.11%) Fibre Optics
7 1 (1.05%) Podcast
7 1 (1.05%) Replication
7 1 (1.05%) Web Conferencing
Operating Systems
1 22 (23.16%) Windows
2 3 (3.16%) Windows 10
3 1 (1.05%) Windows Server
Processes & Methodologies
1 38 (40.00%) Problem-Solving
2 28 (29.47%) Customer-Centric Approach
3 26 (27.37%) Customer Service
4 21 (22.11%) Cybersecurity
5 16 (16.84%) Continuous Improvement
6 14 (14.74%) Customer Experience
6 14 (14.74%) Project Management
7 13 (13.68%) Agile
8 12 (12.63%) Stakeholder Management
9 10 (10.53%) Analytics
10 9 (9.47%) Decision-Making
11 8 (8.42%) CRM
12 7 (7.37%) Change Management
13 6 (6.32%) Business Development
13 6 (6.32%) Creative Problem-Solving
13 6 (6.32%) Mentoring
13 6 (6.32%) Roadmaps
13 6 (6.32%) SDLC
13 6 (6.32%) User Experience
13 6 (6.32%) Workflow
Programming Languages
1 1 (1.05%) SQL
Qualifications
1 12 (12.63%) Degree
2 5 (5.26%) PMI Certification
2 5 (5.26%) PMP
3 2 (2.11%) City & Guilds
3 2 (2.11%) SC Cleared
3 2 (2.11%) Security Cleared
4 1 (1.05%) ISTQB
4 1 (1.05%) ISTQB Advanced Certification
Quality Assurance & Compliance
1 6 (6.32%) QA
2 5 (5.26%) Accessibility
2 5 (5.26%) PMO
3 4 (4.21%) GRC
System Software
1 24 (25.26%) Active Directory
2 2 (2.11%) Firmware
2 2 (2.11%) Hyper-V
2 2 (2.11%) VMware Infrastructure
Systems Management
1 3 (3.16%) Microsoft Intune
2 2 (2.11%) FortiGate
Vendors
1 31 (32.63%) Microsoft
2 5 (5.26%) Adobe
2 5 (5.26%) Qualtrics
3 3 (3.16%) Veeam
4 2 (2.11%) Cisco
4 2 (2.11%) SonicWALL
4 2 (2.11%) VMware
4 2 (2.11%) WatchGuard
5 1 (1.05%) Asigra
5 1 (1.05%) BT
5 1 (1.05%) Datto
5 1 (1.05%) Fortinet
5 1 (1.05%) HubSpot
5 1 (1.05%) Marketo
5 1 (1.05%) Mitel
5 1 (1.05%) Oracle
5 1 (1.05%) SAP
5 1 (1.05%) SolarWinds
5 1 (1.05%) Sophos
5 1 (1.05%) Workday