Period
to 21 January 2022

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 21 January 2022 with a comparison to the same period in the previous 2 years.

Customer-Centric
England > South East
6 months to
21 Jan 2022
Same period 2021 Same period 2020
Rank 248 292 393
Rank change year-on-year +44 +101 -34
Permanent jobs citing Customer-Centricity 205 35 98
As % of all permanent jobs advertised in the South East 1.14% 0.35% 0.42%
As % of the Processes & Methodologies category 1.23% 0.38% 0.46%
Number of salaries quoted 61 28 85
10th Percentile £26,500 £35,475 £29,900
25th Percentile £37,500 £40,000 £32,500
Median annual salary (50th Percentile) £45,000 £57,500 £45,000
Median % change year-on-year -21.74% +27.78% -22.41%
75th Percentile £72,500 £66,875 £65,000
90th Percentile £82,500 £80,500 £80,500
England median annual salary £57,500 £50,000 £55,000
% change year-on-year +15.00% -9.09% -4.35%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Permanent vacancies with a requirement for process or methodology skills 16,651 9,166 21,161
As % of all permanent IT jobs advertised in the South East 92.84% 91.98% 91.12%
Number of salaries quoted 11,411 7,410 17,247
10th Percentile £32,000 £31,250 £28,750
25th Percentile £41,250 £40,000 £37,000
Median annual salary (50th Percentile) £55,000 £50,500 £50,000
Median % change year-on-year +8.91% +1.00% +5.26%
75th Percentile £68,750 £65,000 £63,750
90th Percentile £80,000 £75,000 £77,500
England median annual salary £60,000 £55,000 £55,000
% change year-on-year +9.09% - +4.76%

Customer-Centricity
Job Vacancy Trend in the South East

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Customer-Centricity in the South East

Customer-Centricity
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Customer-Centricity in the South East.

Salary trend for Customer-Centricity in the South East

Customer-Centricity
Salary Histogram in the South East

Salary distribution for jobs citing Customer-Centricity in the South East over the 6 months to 21 January 2022.

Salary histogram for Customer-Centricity in the South East

Customer-Centricity
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 21 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -4 83 £55,000 +2.33% 10
Surrey +6 68 £75,000 +9.09% 1
Berkshire -13 37 £67,500 +20.00% 5
Hampshire -54 32 £45,000 -23.73% 5
Buckinghamshire -21 31 £55,000 -4.35% 4
Oxfordshire -8 20 £53,750 +34.38% 1
Kent - 8 £72,500 - 7
West Sussex +19 6 £25,000 -47.37%
Sussex - 3 - -
East Sussex -27 2 £37,500 -
Middlesex - 1 - -
Customer-Centricity
England

For the 6 months to 21 January 2022, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South East region with a requirement for Customer-Centricity.

1 141 (68.78%) Agile Software Development
2 115 (56.10%) Analytics
3 85 (41.46%) Python
4 84 (40.98%) Risk Management
5 82 (40.00%) SQL
6 81 (39.51%) Cybersecurity
7 80 (39.02%) DevOps
8 77 (37.56%) Business Intelligence
9 74 (36.10%) Azure
9 74 (36.10%) Data Pipeline
10 72 (35.12%) Social Skills
11 68 (33.17%) Data Management
12 66 (32.20%) Power Platform
12 66 (32.20%) Big Data
12 66 (32.20%) Power BI
13 65 (31.71%) Security Testing
14 64 (31.22%) CI/CD
15 63 (30.73%) C#
16 62 (30.24%) AWS
17 59 (28.78%) NoSQL
17 59 (28.78%) PowerShell
17 59 (28.78%) Test Automation
18 58 (28.29%) ETL
19 57 (27.80%) Information Security
19 57 (27.80%) MongoDB
19 57 (27.80%) Apache Cassandra
19 57 (27.80%) Data-Driven Testing
19 57 (27.80%) Data Lake
20 54 (26.34%) Java
21 50 (24.39%) Microsoft 365

Customer-Centricity
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (4.39%) Apache Spark
2 3 (1.46%) GemFire
3 1 (0.49%) CMS
3 1 (0.49%) Confluence
Applications
1 30 (14.63%) Microsoft Excel
2 16 (7.80%) Microsoft Office
3 3 (1.46%) Microsoft PowerPoint
4 2 (0.98%) Sketch
5 1 (0.49%) Adobe Creative Suite
5 1 (0.49%) Adobe XD
5 1 (0.49%) Photoshop
5 1 (0.49%) Spreadsheet
Business Applications
1 3 (1.46%) SAP S/4HANA
2 1 (0.49%) Dynamics AX
2 1 (0.49%) Magento
Cloud Services
1 74 (36.10%) Azure
2 66 (32.20%) Power Platform
3 62 (30.24%) AWS
4 50 (24.39%) Microsoft 365
5 47 (22.93%) Azure Data Factory
6 9 (4.39%) Google Analytics
7 4 (1.95%) GitHub
8 3 (1.46%) Cloud Computing
8 3 (1.46%) GitHub Actions
8 3 (1.46%) Google Workspace
8 3 (1.46%) OpenShift
9 2 (0.98%) Amazon EC2
9 2 (0.98%) AWS Elastic Beanstalk
9 2 (0.98%) Boomi
9 2 (0.98%) Figma
9 2 (0.98%) Serverless
10 1 (0.49%) Apigee
10 1 (0.49%) Azure Active Directory
10 1 (0.49%) Azure Logic Apps
10 1 (0.49%) GCP
Communications & Networking
1 3 (1.46%) Firewall
1 3 (1.46%) Wireless
2 2 (0.98%) VLAN
2 2 (0.98%) VoIP
3 1 (0.49%) iSCSI
3 1 (0.49%) SAN
3 1 (0.49%) Unified Communications
3 1 (0.49%) VPN
Database & Business Intelligence
1 66 (32.20%) Big Data
1 66 (32.20%) Power BI
2 59 (28.78%) NoSQL
3 57 (27.80%) Apache Cassandra
3 57 (27.80%) Data Lake
3 57 (27.80%) MongoDB
4 47 (22.93%) HDInsight
4 47 (22.93%) SQL Server Integration Services
5 23 (11.22%) Tableau
6 9 (4.39%) Apache Hive
6 9 (4.39%) Hadoop
7 4 (1.95%) MySQL
7 4 (1.95%) PostgreSQL
8 2 (0.98%) Oracle Database
8 2 (0.98%) SQL Server
9 1 (0.49%) Data Mining
9 1 (0.49%) DB2
9 1 (0.49%) Spotfire
Development Applications
1 4 (1.95%) Balsamiq
1 4 (1.95%) Jenkins
2 3 (1.46%) Cucumber
2 3 (1.46%) Git (software)
2 3 (1.46%) JMeter
2 3 (1.46%) JUnit
2 3 (1.46%) Sonatype Nexus
3 2 (0.98%) Bitbucket
3 2 (0.98%) JIRA
3 2 (0.98%) Oracle Forms
4 1 (0.49%) Axure RP
4 1 (0.49%) Cypress.io
4 1 (0.49%) Selenium
General
1 72 (35.12%) Social Skills
2 45 (21.95%) Marketing
3 29 (14.15%) Finance
4 24 (11.71%) Analytical Skills
5 16 (7.80%) Telecoms
6 14 (6.83%) Retail
7 10 (4.88%) Electronics
7 10 (4.88%) Manufacturing
7 10 (4.88%) Public Sector
8 8 (3.90%) Presentation Skills
9 7 (3.41%) Law
9 7 (3.41%) Legal
10 6 (2.93%) French Language
11 5 (2.44%) Influencing Skills
12 4 (1.95%) Games
13 3 (1.46%) Banking
13 3 (1.46%) Inclusion and Diversity
13 3 (1.46%) Mandarin Language
14 2 (0.98%) Spanish Language
15 1 (0.49%) German Language
Job Titles
1 51 (24.88%) Security Engineer
2 47 (22.93%) Big Data Engineer
2 47 (22.93%) Cybersecurity Engineer
2 47 (22.93%) Data Engineer
3 41 (20.00%) Analyst
4 17 (8.29%) Data Analyst
5 14 (6.83%) Security Specialist
6 13 (6.34%) Product Analyst
7 8 (3.90%) Data Manager
8 7 (3.41%) Coordinator
8 7 (3.41%) Data Insight Analyst
8 7 (3.41%) Insight Analyst
8 7 (3.41%) Insight Data Analyst
8 7 (3.41%) Product Manager
9 6 (2.93%) Agile Coach
9 6 (2.93%) Big Data Specialist
9 6 (2.93%) Cybersecurity Specialist
10 5 (2.44%) IT Manager
11 4 (1.95%) Applications Specialist
11 4 (1.95%) Consultant
Libraries, Frameworks & Software Standards
1 11 (5.37%) ARM Templates
2 6 (2.93%) React
3 3 (1.46%) CSS
3 3 (1.46%) HTML
3 3 (1.46%) Kafka
4 2 (0.98%) AngularJS
5 1 (0.49%) .NET
5 1 (0.49%) Jest
5 1 (0.49%) Laravel
5 1 (0.49%) Node.js
5 1 (0.49%) OAuth
5 1 (0.49%) OAuth2
5 1 (0.49%) OpenID
5 1 (0.49%) React Native
5 1 (0.49%) REST
5 1 (0.49%) SAML
5 1 (0.49%) Symfony
5 1 (0.49%) Vue.js
5 1 (0.49%) XML
5 1 (0.49%) XSD
Miscellaneous
1 10 (4.88%) Management Information System
2 9 (4.39%) User Experience
3 8 (3.90%) Self-Motivation
4 7 (3.41%) Enterprise Software
4 7 (3.41%) Renewable Energy
5 4 (1.95%) Pricing Data
6 3 (1.46%) Marketing Technology
6 3 (1.46%) Smartphone
7 2 (0.98%) Driving Licence
7 2 (0.98%) Mobile App
8 1 (0.49%) PMI
8 1 (0.49%) Virtual Team
Operating Systems
1 10 (4.88%) VMS
2 5 (2.44%) Windows
3 3 (1.46%) Linux
3 3 (1.46%) Windows 10
4 1 (0.49%) Windows Server
Processes & Methodologies
1 141 (68.78%) Agile Software Development
2 115 (56.10%) Analytics
3 84 (40.98%) Risk Management
4 81 (39.51%) Cybersecurity
5 80 (39.02%) DevOps
6 77 (37.56%) Business Intelligence
7 74 (36.10%) Data Pipeline
8 68 (33.17%) Data Management
9 65 (31.71%) Security Testing
10 64 (31.22%) CI/CD
11 59 (28.78%) Test Automation
12 58 (28.29%) ETL
13 57 (27.80%) Data-Driven Testing
13 57 (27.80%) Information Security
14 47 (22.93%) Continuous Delivery
14 47 (22.93%) Continuous Integration
15 39 (19.02%) Decision-Making
15 39 (19.02%) Stakeholder Management
16 31 (15.12%) Project Management
17 28 (13.66%) Continuous Improvement
Programming Languages
1 85 (41.46%) Python
2 82 (40.00%) SQL
3 63 (30.73%) C#
4 59 (28.78%) PowerShell
5 54 (26.34%) Java
6 29 (14.15%) C
7 8 (3.90%) R
8 7 (3.41%) JavaScript
9 3 (1.46%) C++
9 3 (1.46%) PHP
10 2 (0.98%) PL/SQL
10 2 (0.98%) T-SQL
11 1 (0.49%) Scala
11 1 (0.49%) TypeScript
11 1 (0.49%) VBA
Qualifications
1 39 (19.02%) Degree
2 6 (2.93%) MBA
3 4 (1.95%) Master's Degree
3 4 (1.95%) Microsoft Certification
4 3 (1.46%) Computer Science Degree
4 3 (1.46%) MCSA
5 2 (0.98%) A+ Certification
5 2 (0.98%) MCP
5 2 (0.98%) Network+ Certification
5 2 (0.98%) PMI Certification
5 2 (0.98%) TOGAF Certification
6 1 (0.49%) CCNP
6 1 (0.49%) Cisco Certification
6 1 (0.49%) ITIL Foundation Certificate
6 1 (0.49%) PMP
Quality Assurance & Compliance
1 18 (8.78%) GRC
2 10 (4.88%) NIST
3 8 (3.90%) ISO/IEC 27001
4 5 (2.44%) SLA
5 3 (1.46%) Cyber Essentials
6 2 (0.98%) GDPR
6 2 (0.98%) PCI DSS
7 1 (0.49%) Accessibility
7 1 (0.49%) COBIT
7 1 (0.49%) PMO
System Software
1 4 (1.95%) Active Directory
2 3 (1.46%) VMware Infrastructure
3 2 (0.98%) Hyper-V
4 1 (0.49%) vSphere
Systems Management
1 8 (3.90%) Kubernetes
2 3 (1.46%) Ansible
2 3 (1.46%) Opscode Chef
3 1 (0.49%) Cisco CUCM
3 1 (0.49%) Microsoft Intune
3 1 (0.49%) SCCM
3 1 (0.49%) ServiceCenter
3 1 (0.49%) Terraform
3 1 (0.49%) WSUS
Vendors
1 48 (23.41%) Databricks
2 47 (22.93%) Palantir
3 25 (12.20%) Microsoft
4 21 (10.24%) SAP
4 21 (10.24%) Splunk
5 12 (5.85%) Google
6 8 (3.90%) ServiceNow
7 6 (2.93%) DocuSign
7 6 (2.93%) OpenText
8 5 (2.44%) IBM
8 5 (2.44%) Oracle
8 5 (2.44%) VMware
9 3 (1.46%) New Relic
10 2 (0.98%) Adobe
10 2 (0.98%) Cisco
10 2 (0.98%) CyberArk
10 2 (0.98%) ForgeRock
10 2 (0.98%) Hotjar
10 2 (0.98%) Meraki
10 2 (0.98%) Salesforce.com