Customer-Centricity Job Trends in the South East

Customer-Centric
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer-Centricity skills. It covers permanent job vacancies from the 6 months leading up to 23 December 2025, with comparisons to the same periods in the previous two years.

6 months to
23 Dec 2025
Same period 2024 Same period 2023
Rank 166 206 217
Rank change year-on-year +40 +11 +8
Permanent jobs citing Customer-Centricity 101 92 57
As % of all permanent jobs in the South East 0.97% 0.98% 0.79%
As % of the Processes & Methodologies category 1.19% 1.12% 0.86%
Number of salaries quoted 56 53 47
10th Percentile £28,900 - £27,300
25th Percentile £31,375 £36,250 £28,000
Median annual salary (50th Percentile) £37,500 £37,500 £44,500
Median % change year-on-year - -15.73% -3.78%
75th Percentile £47,500 £55,000 £74,375
90th Percentile £55,625 £84,250 £85,000
England median annual salary £45,000 £55,000 £55,000
% change year-on-year -18.18% - -15.38%

All Process and Methodology Skills
South East

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 8,461 8,194 6,659
As % of all permanent jobs advertised in the South East 81.42% 87.53% 92.26%
Number of salaries quoted 5,035 4,105 4,658
10th Percentile £27,750 £32,750 £30,500
25th Percentile £34,250 £43,911 £39,250
Median annual salary (50th Percentile) £50,000 £57,500 £54,073
Median % change year-on-year -13.04% +6.34% -1.69%
75th Percentile £65,000 £73,833 £67,500
90th Percentile £80,000 £85,000 £82,500
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -4.00%

Customer-Centricity
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer-Centricity relative to all permanent IT jobs advertised in the South East.

Customer-Centricity job vacancy trend in the South East

Customer-Centricity
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer-Centricity.

Salary distribution trend for jobs in the South East citing Customer-Centricity

Customer-Centricity
Salary Histogram in the South East

Salary distribution for jobs citing Customer-Centricity in the South East over the 6 months to 23 December 2025.

Salary histogram for Customer-Centricity in the South East

Customer-Centricity
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 23 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +18 65 £32,750 -12.67% 49
Berkshire +21 36 £32,750 -58.93% 24
Buckinghamshire +27 22 £42,500 - 18
Hampshire +48 12 £40,000 -50.00% 18
West Sussex +3 7 £27,000 -46.00% 5
Oxfordshire -8 7 £30,000 -20.00% 7
Sussex +7 6 £45,000 -
Middlesex - 5 - -
Surrey -6 4 - - 14
Isle of Wight -12 1 £42,500 - 6
Customer-Centricity
England

Customer-Centricity
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (6.93%) SharePoint
2 5 (4.95%) Microsoft Exchange
3 3 (2.97%) Confluence
Applications
1 23 (22.77%) Microsoft Office
2 4 (3.96%) Microsoft Excel
2 4 (3.96%) Microsoft PowerPoint
2 4 (3.96%) Microsoft Project
3 1 (0.99%) Adobe After Effects
3 1 (0.99%) Adobe Creative Suite
3 1 (0.99%) Adobe Premiere
3 1 (0.99%) Photoshop
Business Applications
1 4 (3.96%) Dynamics CRM
2 2 (1.98%) C-CURE
Cloud Services
1 25 (24.75%) Microsoft 365
2 15 (14.85%) SaaS
3 7 (6.93%) Azure
4 5 (4.95%) Adobe Analytics
4 5 (4.95%) Figma
5 4 (3.96%) Azure DevOps
5 4 (3.96%) Dynamics 365
5 4 (3.96%) Power Platform
6 3 (2.97%) Entra ID
7 2 (1.98%) Vertex AI
Communications & Networking
1 3 (2.97%) VPN
2 2 (1.98%) Firewall
2 2 (1.98%) TCP/IP
2 2 (1.98%) VLAN
2 2 (1.98%) Wireless
3 1 (0.99%) NAS
3 1 (0.99%) SAN
Database & Business Intelligence
1 4 (3.96%) Power BI
2 2 (1.98%) Amazon RDS
2 2 (1.98%) Data Mining
Development Applications
1 3 (2.97%) JIRA
General
1 49 (48.51%) Social Skills
2 16 (15.84%) Analytical Skills
3 12 (11.88%) Finance
4 11 (10.89%) Retail
5 8 (7.92%) Law
6 6 (5.94%) Presentation Skills
7 5 (4.95%) Banking
7 5 (4.95%) Inclusion and Diversity
7 5 (4.95%) Influencing Skills
7 5 (4.95%) Marketing
8 4 (3.96%) Pharmaceutical
9 1 (0.99%) Multimedia
9 1 (0.99%) Organisational Skills
Job Titles
1 24 (23.76%) IT Support
2 22 (21.78%) Analyst
3 17 (16.83%) Support Analyst
4 16 (15.84%) IT Analyst
4 16 (15.84%) IT Support Analyst
5 15 (14.85%) Senior
6 13 (12.87%) Applications Support
7 9 (8.91%) 2nd Line Support
7 9 (8.91%) 2nd Line Support Analyst
8 8 (7.92%) Lead
9 7 (6.93%) Applications Manager
9 7 (6.93%) Applications Support Manager
9 7 (6.93%) Support Manager
10 5 (4.95%) Business Development Manager
10 5 (4.95%) Data Analyst
10 5 (4.95%) Data Quality Analyst
10 5 (4.95%) Development Manager
10 5 (4.95%) IT Support Engineer
10 5 (4.95%) Senior Manager
10 5 (4.95%) Support Engineer
Miscellaneous
1 23 (22.77%) Driving Licence
2 8 (7.92%) Educational Technology
3 6 (5.94%) Product Ownership
4 5 (4.95%) Onboarding
5 4 (3.96%) Life Science
6 3 (2.97%) NHS
7 2 (1.98%) Algorithms
7 2 (1.98%) CCTV
7 2 (1.98%) Fibre Optics
7 2 (1.98%) Self-Motivation
8 1 (0.99%) Digital Media
8 1 (0.99%) Motion Graphics
8 1 (0.99%) Social Media
8 1 (0.99%) Video Editing
Operating Systems
1 23 (22.77%) Windows
2 3 (2.97%) Windows 10
3 1 (0.99%) Windows Server
Processes & Methodologies
1 39 (38.61%) Problem-Solving
2 29 (28.71%) Customer-Centric Approach
3 27 (26.73%) Customer Service
4 22 (21.78%) Cybersecurity
5 21 (20.79%) Agile
6 18 (17.82%) Continuous Improvement
7 15 (14.85%) Decision-Making
8 14 (13.86%) Project Management
9 13 (12.87%) Customer Experience
9 13 (12.87%) DevOps
9 13 (12.87%) Visualisation
10 12 (11.88%) Stakeholder Management
11 11 (10.89%) Analytics
12 9 (8.91%) AI
13 8 (7.92%) Data Engineering
13 8 (7.92%) Data Science
13 8 (7.92%) Machine Learning
13 8 (7.92%) MLOps
13 8 (7.92%) Performance Monitoring
13 8 (7.92%) Use Case
Programming Languages
1 6 (5.94%) SQL
Qualifications
1 14 (13.86%) Degree
2 6 (5.94%) Master's Degree
3 5 (4.95%) PMI Certification
3 5 (4.95%) PMP
4 2 (1.98%) City & Guilds
4 2 (1.98%) SC Cleared
4 2 (1.98%) Security Cleared
5 1 (0.99%) ISTQB
5 1 (0.99%) ISTQB Advanced Certification
Quality Assurance & Compliance
1 6 (5.94%) QA
2 5 (4.95%) Accessibility
2 5 (4.95%) Data Quality
3 4 (3.96%) PMO
System Software
1 24 (23.76%) Active Directory
2 2 (1.98%) Firmware
2 2 (1.98%) Hyper-V
2 2 (1.98%) VMware Infrastructure
Systems Management
1 3 (2.97%) Microsoft Intune
2 2 (1.98%) FortiGate
Vendors
1 37 (36.63%) Microsoft
2 8 (7.92%) Google
3 6 (5.94%) Adobe
4 5 (4.95%) Databricks
4 5 (4.95%) Qualtrics
5 2 (1.98%) Cisco
5 2 (1.98%) OpenAI
5 2 (1.98%) SonicWALL
5 2 (1.98%) Veeam
5 2 (1.98%) VMware
5 2 (1.98%) WatchGuard
6 1 (0.99%) Oracle
6 1 (0.99%) SAP
6 1 (0.99%) SolarWinds
6 1 (0.99%) Workday