Customer-Centricity Job Trends in the South East

Customer-Centric
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer-Centricity skills. It covers permanent job vacancies from the 6 months leading up to 22 February 2026, with comparisons to the same periods in the previous two years.

6 months to
22 Feb 2026
Same period 2025 Same period 2024
Rank 162 196 226
Rank change year-on-year +34 +30 -8
Permanent jobs citing Customer-Centricity 114 81 110
As % of all permanent jobs in the South East 0.98% 1.01% 0.88%
As % of the Processes & Methodologies category 1.26% 1.13% 1.02%
Number of salaries quoted 62 53 64
10th Percentile £30,000 - £28,000
25th Percentile £31,375 £36,250 £34,438
Median annual salary (50th Percentile) £38,750 £37,500 £45,000
Median % change year-on-year +3.33% -16.67% -36.26%
75th Percentile £48,750 £60,000 £65,688
90th Percentile £86,790 £81,250 £92,500
England median annual salary £55,250 £55,000 £50,000
% change year-on-year +0.45% +10.00% -29.18%

All Process & Methodology Skills
South East

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 9,022 7,158 10,797
As % of all permanent jobs advertised in the South East 77.91% 89.62% 86.03%
Number of salaries quoted 5,584 3,298 7,979
10th Percentile £28,000 £31,785 £27,750
25th Percentile £35,000 £43,750 £36,750
Median annual salary (50th Percentile) £50,000 £57,500 £50,000
Median % change year-on-year -13.04% +15.00% -9.09%
75th Percentile £65,000 £73,833 £65,000
90th Percentile £80,875 £85,000 £78,750
England median annual salary £55,000 £62,500 £55,000
% change year-on-year -12.00% +13.64% -12.00%

Customer-Centricity
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer-Centricity relative to all permanent IT jobs advertised in the South East.

Customer-Centricity job vacancy trend in the South East

Customer-Centricity
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer-Centricity.

Salary distribution trend for jobs in the South East citing Customer-Centricity

Customer-Centricity
Salary Histogram in the South East

Salary distribution for jobs citing Customer-Centricity in the South East over the 6 months to 22 February 2026.

Salary histogram for Customer-Centricity in the South East

Customer-Centricity
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 22 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +25 69 £32,750 -12.67% 20
Buckinghamshire +33 35 £39,750 +32.50% 2
Berkshire +2 28 £32,750 +18.02% 15
Hampshire +16 18 £84,930 +9.59% 2
West Sussex - 7 £27,000 -
Oxfordshire -11 6 £30,000 -20.00% 3
Surrey -22 6 £47,500 -20.83% 5
Middlesex +20 5 - -
Sussex -3 4 £43,750 -
Kent -18 3 £30,000 -70.37% 5
Isle of Wight - 1 £42,500 - 1
Customer-Centricity
England

Customer-Centricity
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (5.26%) Microsoft Exchange
2 5 (4.39%) SharePoint
3 3 (2.63%) Confluence
4 1 (0.88%) CMS
Applications
1 20 (17.54%) Microsoft Office
2 3 (2.63%) Microsoft Excel
2 3 (2.63%) Microsoft PowerPoint
3 2 (1.75%) Microsoft Project
Business Applications
1 2 (1.75%) C-CURE
1 2 (1.75%) Dynamics CRM
Cloud Services
1 22 (19.30%) Microsoft 365
2 15 (13.16%) SaaS
3 8 (7.02%) Asana
3 8 (7.02%) Sprout Social
4 5 (4.39%) Adobe Analytics
4 5 (4.39%) Azure
4 5 (4.39%) Figma
5 4 (3.51%) AWS
6 3 (2.63%) Entra ID
6 3 (2.63%) Power Platform
7 2 (1.75%) Azure DevOps
7 2 (1.75%) Dynamics 365
Communications & Networking
1 3 (2.63%) Firewall
1 3 (2.63%) VPN
1 3 (2.63%) Wireless
2 2 (1.75%) TCP/IP
2 2 (1.75%) Unified Communications
2 2 (1.75%) VLAN
3 1 (0.88%) NAS
3 1 (0.88%) SAN
Database & Business Intelligence
1 3 (2.63%) Power BI
2 2 (1.75%) Amazon RDS
Development Applications
1 3 (2.63%) JIRA
General
1 54 (47.37%) Social Skills
2 20 (17.54%) Marketing
3 18 (15.79%) Finance
4 16 (14.04%) Inclusion and Diversity
5 10 (8.77%) Influencing Skills
6 9 (7.89%) Analytical Skills
7 7 (6.14%) Banking
7 7 (6.14%) Presentation Skills
8 5 (4.39%) Local Government
8 5 (4.39%) Organisational Skills
8 5 (4.39%) Retail
9 4 (3.51%) Pharmaceutical
10 1 (0.88%) Public Sector
Job Titles
1 21 (18.42%) IT Support
2 18 (15.79%) Analyst
2 18 (15.79%) Senior
3 17 (14.91%) Support Analyst
4 16 (14.04%) IT Analyst
4 16 (14.04%) IT Support Analyst
5 13 (11.40%) Applications Support
6 9 (7.89%) 2nd Line Support
6 9 (7.89%) 2nd Line Support Analyst
6 9 (7.89%) Social Media Executive
7 7 (6.14%) Applications Manager
7 7 (6.14%) Applications Support Manager
7 7 (6.14%) Support Manager
8 6 (5.26%) Marketing Executive
9 5 (4.39%) Business Development Manager
9 5 (4.39%) Business Manager
9 5 (4.39%) Head of IT
9 5 (4.39%) IT Support Engineer
9 5 (4.39%) Strategy Manager
9 5 (4.39%) Support Engineer
Miscellaneous
1 22 (19.30%) Driving Licence
2 9 (7.89%) Social Media
3 8 (7.02%) Video Editing
4 7 (6.14%) Educational Technology
5 4 (3.51%) Life Science
6 3 (2.63%) NHS
6 3 (2.63%) Onboarding
6 3 (2.63%) Self-Motivation
7 2 (1.75%) CCTV
7 2 (1.75%) Fibre Optics
8 1 (0.88%) Podcast
8 1 (0.88%) Replication
8 1 (0.88%) Web Conferencing
Operating Systems
1 20 (17.54%) Windows
2 3 (2.63%) Windows 10
3 1 (0.88%) Windows Server
Processes & Methodologies
1 48 (42.11%) Problem-Solving
2 28 (24.56%) Customer-Centric Approach
3 24 (21.05%) Customer Service
4 20 (17.54%) Project Management
5 19 (16.67%) Cybersecurity
6 16 (14.04%) Analytics
6 16 (14.04%) Continuous Improvement
7 14 (12.28%) Customer Experience
8 13 (11.40%) AI
8 13 (11.40%) Digital Marketing
9 12 (10.53%) B2B
10 10 (8.77%) Decision-Making
10 10 (8.77%) Stakeholder Management
11 9 (7.89%) IT Strategy
11 9 (7.89%) Sales Enablement
12 8 (7.02%) Agile
12 8 (7.02%) Copywriting
12 8 (7.02%) Creative Thinking
12 8 (7.02%) CRM
12 8 (7.02%) Social Media Management
Programming Languages
1 3 (2.63%) SQL
Qualifications
1 13 (11.40%) Degree
2 2 (1.75%) City & Guilds
2 2 (1.75%) PMI Certification
2 2 (1.75%) PMP
2 2 (1.75%) SC Cleared
2 2 (1.75%) Security Cleared
3 1 (0.88%) Computer Science Degree
Quality Assurance & Compliance
1 5 (4.39%) Accessibility
1 5 (4.39%) GRC
2 3 (2.63%) PMO
3 2 (1.75%) QA
System Software
1 22 (19.30%) Active Directory
2 2 (1.75%) Firmware
2 2 (1.75%) Hyper-V
2 2 (1.75%) VMware Infrastructure
Systems Management
1 3 (2.63%) Microsoft Intune
2 2 (1.75%) FortiGate
Vendors
1 33 (28.95%) Microsoft
2 13 (11.40%) Adobe
3 8 (7.02%) Hootsuite
3 8 (7.02%) Instagram
3 8 (7.02%) Wrike
4 6 (5.26%) Cisco
5 5 (4.39%) Qualtrics
6 4 (3.51%) Dell
7 3 (2.63%) Veeam
8 2 (1.75%) SonicWALL
8 2 (1.75%) VMware
8 2 (1.75%) WatchGuard
9 1 (0.88%) BT
9 1 (0.88%) Fortinet
9 1 (0.88%) Mitel
9 1 (0.88%) Oracle
9 1 (0.88%) SAP
9 1 (0.88%) SolarWinds
9 1 (0.88%) Sophos
9 1 (0.88%) Yardi