Customer-Centricity Job Trends in the South East

Customer-Centric
England > South East

The table below provides summary statistics and salary benchmarking for jobs advertised in the South East requiring Customer-Centricity skills. It covers permanent job vacancies from the 6 months leading up to 8 September 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Sep 2026
Same period 2025 Same period 2024
Rank 259 151 243
Rank change year-on-year -108 +92 -34
Permanent jobs citing Customer-Centricity 69 148 94
As % of all permanent jobs in the South East 0.39% 1.65% 0.72%
As % of the Processes & Methodologies category 0.54% 1.88% 0.90%
Number of salaries quoted 36 40 60
10th Percentile - £30,000 £30,775
25th Percentile £30,000 £34,625 £36,188
Median annual salary (50th Percentile) £47,500 £47,500 £40,000
Median % change year-on-year - +18.75% -
75th Percentile £50,000 £67,500 £50,000
90th Percentile £60,000 £90,000 £55,000
England median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -20.00%

All Process & Methodology Skills
South East

Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the South East.

Permanent vacancies with a requirement for process or methodology skills 12,772 7,855 10,411
As % of all permanent jobs advertised in the South East 71.30% 87.58% 80.23%
Number of salaries quoted 9,193 4,165 6,112
10th Percentile £30,000 £27,000 £31,250
25th Percentile £40,000 £33,750 £40,250
Median annual salary (50th Percentile) £55,000 £50,000 £54,000
Median % change year-on-year +10.00% -7.41% -1.82%
75th Percentile £70,000 £67,500 £68,750
90th Percentile £87,500 £82,500 £82,500
England median annual salary £60,000 £55,000 £57,500
% change year-on-year +9.09% -4.35% -7.26%

Customer-Centricity
Job Vacancy Trend in the South East

Historical trend showing the proportion of permanent IT job postings citing Customer-Centricity relative to all permanent IT jobs advertised in the South East.

Customer-Centricity job vacancy trend in the South East

Customer-Centricity
Salary Trend in the South East

Salary distribution trend for jobs in the South East citing Customer-Centricity.

Salary distribution trend for jobs in the South East citing Customer-Centricity

Customer-Centricity
Salary Histogram in the South East

Salary distribution for jobs citing Customer-Centricity in the South East over the 6 months to 8 September 2026.

Salary histogram for Customer-Centricity in the South East

Customer-Centricity
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the South East region over the 6 months to 8 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -42 47 £47,500 -5.00% 23
Berkshire -27 22 £49,500 -41.76% 14
Buckinghamshire -10 19 £47,500 - 9
Kent -15 10 £30,000 -17.81% 3
Hampshire -53 9 £50,000 +66.67% 8
Oxfordshire -44 6 £30,000 -53.85%
Middlesex +13 1 - - 1
Surrey -39 1 £47,500 - 11
West Sussex - 1 - - 5
Customer-Centricity
England

Customer-Centricity
Co-Occurring Skills & Capabilities in the South East by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 7 (10.14%) Microsoft Excel
1 7 (10.14%) Microsoft Office
1 7 (10.14%) Microsoft PowerPoint
2 4 (5.80%) Adobe After Effects
2 4 (5.80%) Adobe Creative Suite
2 4 (5.80%) Adobe Illustrator
2 4 (5.80%) InDesign
2 4 (5.80%) Photoshop
Business Applications
1 1 (1.45%) FastStats
1 1 (1.45%) FastStats PeopleStage
Cloud Services
1 5 (7.25%) Figma
2 2 (2.90%) Entra ID
2 2 (2.90%) Google Workspace
2 2 (2.90%) Microsoft 365
2 2 (2.90%) SaaS
3 1 (1.45%) Azure
3 1 (1.45%) Azure DevOps
3 1 (1.45%) BrowserStack
Communications & Networking
1 2 (2.90%) VPN
2 1 (1.45%) SMS
Database & Business Intelligence
1 1 (1.45%) PostgreSQL
Development Applications
1 2 (2.90%) JIRA
2 1 (1.45%) Cucumber
2 1 (1.45%) Git
2 1 (1.45%) JMeter
2 1 (1.45%) REST Assured
2 1 (1.45%) Selenium
2 1 (1.45%) Snyk
General
1 20 (28.99%) Social Skills
2 19 (27.54%) Organisational Skills
3 12 (17.39%) Analytical Skills
3 12 (17.39%) Marketing
4 10 (14.49%) Inclusion and Diversity
5 5 (7.25%) French Language
6 4 (5.80%) Multimedia
7 3 (4.35%) Finance
8 2 (2.90%) Legal
9 1 (1.45%) Aeronautics
9 1 (1.45%) Aviation
9 1 (1.45%) Law
9 1 (1.45%) Manufacturing
9 1 (1.45%) Retail
Job Titles
1 9 (13.04%) Service Manager
2 8 (11.59%) Account Manager
3 6 (8.70%) Communications Manager
3 6 (8.70%) Designer
3 6 (8.70%) Security Manager
4 5 (7.25%) Delivery Manager
4 5 (7.25%) Graphic Designer
4 5 (7.25%) QA Manager
4 5 (7.25%) Quality Manager
4 5 (7.25%) Service Delivery Manager
5 4 (5.80%) IT Manager
5 4 (5.80%) IT Services Manager
5 4 (5.80%) Service Desk Manager
6 3 (4.35%) Analyst
6 3 (4.35%) Desktop Support
7 2 (2.90%) Capacity Manager
7 2 (2.90%) Configuration Manager
7 2 (2.90%) IT Analyst
7 2 (2.90%) IT Support Analyst
7 2 (2.90%) Support Analyst
Libraries, Frameworks & Software Standards
1 4 (5.80%) CSS
1 4 (5.80%) HTML
2 1 (1.45%) JSON
2 1 (1.45%) YAML
Miscellaneous
1 10 (14.49%) Social Media
2 4 (5.80%) Graphic Design
3 3 (4.35%) Driving Licence
4 2 (2.90%) Onboarding
5 1 (1.45%) Enterprise Software
5 1 (1.45%) Marketing Technology
5 1 (1.45%) Product Ownership
Operating Systems
1 2 (2.90%) Android
1 2 (2.90%) Apple iOS
1 2 (2.90%) Windows
Processes & Methodologies
1 12 (17.39%) User Experience
2 10 (14.49%) AI
2 10 (14.49%) Cybersecurity
3 9 (13.04%) Problem-Solving
3 9 (13.04%) Service Delivery
4 7 (10.14%) Project Management
5 6 (8.70%) B2B
5 6 (8.70%) Content Strategy
5 6 (8.70%) Continuous Improvement
5 6 (8.70%) Line Management
5 6 (8.70%) Performance Measurement
5 6 (8.70%) Software Licensing
5 6 (8.70%) Stakeholder Management
6 5 (7.25%) Customer Engagement
6 5 (7.25%) Customer Service
6 5 (7.25%) Performance Management
7 4 (5.80%) Conflict Resolution
7 4 (5.80%) Infographics
7 4 (5.80%) Time Management
8 3 (4.35%) Collaborative Culture
Programming Languages
1 2 (2.90%) Google Apps Script
1 2 (2.90%) PowerShell
1 2 (2.90%) SQL
2 1 (1.45%) Java
Qualifications
1 7 (10.14%) Security Cleared
2 6 (8.70%) DV Cleared
2 6 (8.70%) SC Cleared
3 3 (4.35%) Degree
4 2 (2.90%) A+ Certification
4 2 (2.90%) DBS Check
4 2 (2.90%) Network+ Certification
5 1 (1.45%) City & Guilds
5 1 (1.45%) Computer Science Degree
5 1 (1.45%) NVQ Level 3
Quality Assurance & Compliance
1 6 (8.70%) QA
2 5 (7.25%) NEBOSH
3 4 (5.80%) SLA
4 2 (2.90%) Accessibility
5 1 (1.45%) GDPR
5 1 (1.45%) PERC
5 1 (1.45%) WCAG
System Software
1 2 (2.90%) Active Directory
Systems Management
1 2 (2.90%) Jamf Pro
Vendors
1 10 (14.49%) Adobe
1 10 (14.49%) Microsoft
2 6 (8.70%) Apple
3 2 (2.90%) Google
3 2 (2.90%) ServiceNow
3 2 (2.90%) Yardi
4 1 (1.45%) Apteco
4 1 (1.45%) dotdigital
4 1 (1.45%) Infor