1st Line Support Analyst Contracts in the UK excluding London

First Line Support Analyst
UK > UK excluding London

The median First Line Support Analyst daily rate in the UK excluding London is £128, according to job vacancies posted in the 6 months leading up to 3 August 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
3 Aug 2025
Same period 2024 Same period 2023
Rank 367 356 381
Rank change year-on-year -11 +25 +69
Contract jobs requiring a 1st Line Support Analyst 10 20 40
As % of all contract jobs advertised in the UK excluding London 0.065% 0.11% 0.18%
As % of the Job Titles category 0.072% 0.12% 0.19%
Number of daily rates quoted 5 16 27
10th Percentile - £156 £121
25th Percentile £111 £157 £129
Median daily rate (50th Percentile) £128 £170 £165
Median % change year-on-year -24.71% +3.03% -5.71%
75th Percentile £200 £175 £220
90th Percentile - £176 £250
UK median daily rate £128 £170 £165
% change year-on-year -24.71% +3.03% -5.71%
Number of hourly rates quoted 2 2 4
10th Percentile - £14.23 £13.42
25th Percentile - £14.39 £14.06
Median hourly rate £17.87 £15.42 £14.83
Median % change year-on-year +15.93% +3.94% -25.85%
75th Percentile - £16.69 £18.43
90th Percentile - £16.99 £24.17
UK median hourly rate £23.94 £15.42 £14.83
% change year-on-year +55.27% +3.94% -25.85%

All Contract IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 13,827 16,897 21,123
% of contract IT jobs with a recognized job title 90.37% 92.01% 94.70%
Number of daily rates quoted 8,468 10,365 14,318
10th Percentile £215 £219 £230
25th Percentile £363 £375 £390
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - +2.04%
75th Percentile £575 £600 £600
90th Percentile £650 £683 £688
UK median daily rate £500 £525 £538
% change year-on-year -4.76% -2.33% -0.46%
Number of hourly rates quoted 1,209 1,773 1,166
10th Percentile £13.37 £14.00 £13.98
25th Percentile £16.50 £18.35 £17.72
Median hourly rate £25.15 £43.90 £39.55
Median % change year-on-year -42.71% +11.00% +86.12%
75th Percentile £55.00 £65.00 £65.00
90th Percentile £75.00 £75.00 £77.00
UK median hourly rate £25.15 £43.00 £42.75
% change year-on-year -41.51% +0.58% +66.47%

1st Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 1st Line Support Analyst in the UK excluding London.

Daily rate trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 1st Line Support Analyst in the UK excluding London.

Hourly rate trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the UK excluding London region over the 6 months to 3 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands -6 5 £111 -38.33% 4
South East +21 4 £200 +19.40% 1
East Midlands - 4 £111 - 3
North West +2 1 - -
West Midlands -7 1 - - 1
North of England -10 1 - - 3
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 3 August 2025, 1st Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st Line Support Analyst in the job title.

1 7 (70.00%) Social Skills
2 6 (60.00%) Customer Service
2 6 (60.00%) Problem-Solving
3 4 (40.00%) Microsoft
4 3 (30.00%) Active Directory
4 3 (30.00%) Microsoft Office
4 3 (30.00%) ITIL
4 3 (30.00%) Windows
4 3 (30.00%) SC Cleared
4 3 (30.00%) Security Cleared
5 2 (20.00%) Onboarding
5 2 (20.00%) Active Listening
5 2 (20.00%) ServiceNow
5 2 (20.00%) Coaching
5 2 (20.00%) Analytical Skills
5 2 (20.00%) Service Delivery
5 2 (20.00%) Microsoft Excel
6 1 (10.00%) Oracle
6 1 (10.00%) HP
6 1 (10.00%) Dell
6 1 (10.00%) Lotus
6 1 (10.00%) SharePoint
6 1 (10.00%) Microsoft Exchange
6 1 (10.00%) SLA
6 1 (10.00%) IBM Notes
6 1 (10.00%) Asset Management
6 1 (10.00%) Incident Management
6 1 (10.00%) QA
6 1 (10.00%) Time Management
6 1 (10.00%) ITSM

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) IBM Notes
1 1 (10.00%) Microsoft Exchange
1 1 (10.00%) SharePoint
Applications
1 3 (30.00%) Microsoft Office
2 2 (20.00%) Microsoft Excel
Business Applications
1 1 (10.00%) Oracle EBS
Cloud Services
1 1 (10.00%) Azure
1 1 (10.00%) Entra ID
1 1 (10.00%) Microsoft 365
1 1 (10.00%) OneDrive
Communications & Networking
1 1 (10.00%) Remote Desktop
General
1 7 (70.00%) Social Skills
2 2 (20.00%) Analytical Skills
3 1 (10.00%) Finance
3 1 (10.00%) Inclusion and Diversity
Miscellaneous
1 2 (20.00%) Onboarding
2 1 (10.00%) Self-Motivation
Operating Systems
1 3 (30.00%) Windows
2 1 (10.00%) Windows 10
Processes & Methodologies
1 6 (60.00%) Customer Service
1 6 (60.00%) Problem-Solving
2 3 (30.00%) ITIL
3 2 (20.00%) Active Listening
3 2 (20.00%) Coaching
3 2 (20.00%) Service Delivery
4 1 (10.00%) Analytics
4 1 (10.00%) Asset Management
4 1 (10.00%) Break/Fix
4 1 (10.00%) Cybersecurity
4 1 (10.00%) Incident Management
4 1 (10.00%) ITSM
4 1 (10.00%) Mobile Device Management
4 1 (10.00%) Proactive Monitoring
4 1 (10.00%) Process Improvement
4 1 (10.00%) Service Management
4 1 (10.00%) Software Deployment
4 1 (10.00%) Ticket Management
4 1 (10.00%) Time Management
4 1 (10.00%) User Experience
Qualifications
1 3 (30.00%) SC Cleared
1 3 (30.00%) Security Cleared
2 1 (10.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (10.00%) QA
1 1 (10.00%) SLA
System Software
1 3 (30.00%) Active Directory
Systems Management
1 1 (10.00%) Microsoft Intune
Vendors
1 4 (40.00%) Microsoft
2 2 (20.00%) ServiceNow
3 1 (10.00%) Dell
3 1 (10.00%) HP
3 1 (10.00%) Lotus
3 1 (10.00%) MobileIron
3 1 (10.00%) Oracle