1st Line Support Analyst Jobs in the UK excluding London

First Line Support Analyst
UK > UK excluding London

The median First Line Support Analyst salary in the UK excluding London is £26,375 per year, according to job vacancies posted during the 6 months leading to 29 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
29 May 2025
Same period 2024 Same period 2023
Rank 488 693 670
Rank change year-on-year +205 -23 +47
Permanent jobs requiring a 1st Line Support Analyst 92 82 85
As % of all permanent jobs advertised in the UK excluding London 0.24% 0.11% 0.15%
As % of the Job Titles category 0.26% 0.12% 0.16%
Number of salaries quoted 70 81 79
10th Percentile £22,425 £21,000 £20,750
25th Percentile £24,125 £23,000 £22,250
Median annual salary (50th Percentile) £26,375 £24,500 £25,000
Median % change year-on-year +7.65% -2.00% +10.50%
75th Percentile £29,875 £27,750 £27,438
90th Percentile £30,375 £29,250 £30,500
UK median annual salary £27,000 £25,500 £25,750
% change year-on-year +5.88% -0.97% +3.78%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,218 70,245 51,745
% of permanent jobs with a recognized job title 90.32% 94.92% 89.08%
Number of salaries quoted 17,732 49,603 29,711
10th Percentile £26,500 £26,750 £29,750
25th Percentile £37,000 £35,000 £38,750
Median annual salary (50th Percentile) £51,000 £50,000 £53,500
Median % change year-on-year +2.00% -6.54% +6.63%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

1st Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in the UK excluding London.

Salary trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 1st Line Support Analyst in the UK excluding London over the 6 months to 29 May 2025.

Salary histogram for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK excluding London region over the 6 months to 29 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +46 29 £27,000 +12.50% 2
East of England +57 23 £26,250 +11.70% 1
Midlands +76 19 £29,000 +10.48% 1
South East +75 17 £26,500 +3.92% 2
Yorkshire +56 15 £28,000 +14.29% 2
North West +12 14 £22,850 +8.81%
East Midlands +42 10 £32,250 +24.04%
West Midlands +64 9 £29,000 +9.43% 1
South West +119 4 £25,250 -8.18%
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 29 May 2025, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st Line Support Analyst in the job title.

1 63 (68.48%) Social Skills
2 62 (67.39%) Microsoft
3 59 (64.13%) Microsoft 365
4 56 (60.87%) Customer Service
5 40 (43.48%) Problem-Solving
6 37 (40.22%) Active Directory
7 36 (39.13%) Windows
8 25 (27.17%) Azure
9 24 (26.09%) Firewall
10 23 (25.00%) VoIP
11 22 (23.91%) Microsoft Office
12 21 (22.83%) Service Delivery
12 21 (22.83%) Analytical Skills
13 19 (20.65%) Windows Server
14 18 (19.57%) Telecoms
15 17 (18.48%) Microsoft Certification
16 16 (17.39%) A+ Certification
16 16 (17.39%) Microsoft Intune
16 16 (17.39%) Entra ID
17 14 (15.22%) Windows 10
18 12 (13.04%) EPoS
18 12 (13.04%) Pharmaceutical
18 12 (13.04%) CRM
18 12 (13.04%) Time Management
18 12 (13.04%) Customer-Centricity
19 11 (11.96%) Finance
19 11 (11.96%) Service Management
20 10 (10.87%) SharePoint
20 10 (10.87%) Cybersecurity
21 9 (9.78%) Remote Monitoring and Management

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (10.87%) SharePoint
2 5 (5.43%) Microsoft Exchange
Applications
1 22 (23.91%) Microsoft Office
2 3 (3.26%) Microsoft Excel
Business Applications
1 1 (1.09%) assyst
Cloud Services
1 59 (64.13%) Microsoft 365
2 25 (27.17%) Azure
3 16 (17.39%) Entra ID
4 7 (7.61%) Dynamics 365
5 5 (5.43%) OneDrive
Communications & Networking
1 24 (26.09%) Firewall
2 23 (25.00%) VoIP
3 3 (3.26%) LAN
3 3 (3.26%) WAN
3 3 (3.26%) Wi-Fi
4 1 (1.09%) Wireless
General
1 63 (68.48%) Social Skills
2 21 (22.83%) Analytical Skills
3 18 (19.57%) Telecoms
4 12 (13.04%) Pharmaceutical
5 11 (11.96%) Finance
6 9 (9.78%) Law
7 8 (8.70%) Spanish Language
8 2 (2.17%) Retail
9 1 (1.09%) Legal
Miscellaneous
1 12 (13.04%) EPoS
2 4 (4.35%) Driving Licence
3 3 (3.26%) Self-Motivation
4 2 (2.17%) Analytical Mindset
Operating Systems
1 36 (39.13%) Windows
2 19 (20.65%) Windows Server
3 14 (15.22%) Windows 10
4 7 (7.61%) Mac OS
4 7 (7.61%) Windows Server 2019
Processes & Methodologies
1 56 (60.87%) Customer Service
2 40 (43.48%) Problem-Solving
3 21 (22.83%) Service Delivery
4 12 (13.04%) CRM
4 12 (13.04%) Customer-Centricity
4 12 (13.04%) Time Management
5 11 (11.96%) Service Management
6 10 (10.87%) Cybersecurity
7 9 (9.78%) Remote Monitoring and Management
8 8 (8.70%) Case Management
8 8 (8.70%) ITIL
9 7 (7.61%) Preventative Maintenance
9 7 (7.61%) Server Management
10 6 (6.52%) ITSM
11 5 (5.43%) Change Management
11 5 (5.43%) Logistics
11 5 (5.43%) Mentoring
12 3 (3.26%) Analytical Thinking
12 3 (3.26%) ERP
12 3 (3.26%) Incident Management
Qualifications
1 17 (18.48%) Microsoft Certification
2 16 (17.39%) A+ Certification
Quality Assurance & Compliance
1 4 (4.35%) SLA
System Software
1 37 (40.22%) Active Directory
2 7 (7.61%) Virtual Desktop
Systems Management
1 16 (17.39%) Microsoft Intune
Vendors
1 62 (67.39%) Microsoft
2 5 (5.43%) Sage
3 2 (2.17%) ServiceNow