1st Line Support Analyst Jobs in the UK excluding London

First Line Support Analyst
UK > UK excluding London

The median First Line Support Analyst salary in the UK excluding London is £24,500 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 663 675 706
Rank change year-on-year +12 +31 -97
Permanent jobs requiring a 1st Line Support Analyst 88 93 151
As % of all permanent jobs advertised in the UK excluding London 0.12% 0.15% 0.21%
As % of the Job Titles category 0.13% 0.17% 0.22%
Number of salaries quoted 86 88 128
10th Percentile £21,000 £21,250 £19,219
25th Percentile £23,000 £22,250 £20,250
Median annual salary (50th Percentile) £24,500 £25,000 £23,000
Median % change year-on-year -2.00% +8.70% +4.55%
75th Percentile £27,750 £28,750 £26,500
90th Percentile £29,250 £35,000 £30,000
UK median annual salary £25,000 £26,000 £25,000
% change year-on-year -3.85% +4.00% +13.64%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,742 54,869 68,064
% of permanent jobs with a recognized job title 94.79% 89.26% 95.83%
Number of salaries quoted 47,250 31,160 43,040
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

1st Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in the UK excluding London.

Salary trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK excluding London region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +10 46 £25,250 +1.00% 4
North of England +72 26 £24,000 +1.05% 2
Yorkshire +96 18 £24,500 -27.94%
North West +11 7 £21,000 +6.33% 2
East of England +11 6 £23,750 +5.56% 2
Midlands +2 5 £26,250 +5.00% 2
West Midlands +11 3 £26,500 +6.00% 2
East Midlands -11 2 £26,000 +0.97%
South West -27 2 £23,500 -32.86%
Northern Ireland - 2 £31,500 - 1
North East -4 1 £20,000 -27.27%
Scotland -69 1 - -
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 3 May 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st Line Support Analyst in the job title.

1 63 (71.59%) Active Directory
2 59 (67.05%) Windows
3 55 (62.50%) Microsoft 365
4 51 (57.95%) Microsoft Office
5 48 (54.55%) Microsoft
5 48 (54.55%) Social Skills
6 34 (38.64%) Customer Service
6 34 (38.64%) SLA
7 28 (31.82%) SharePoint
8 23 (26.14%) Windows 10
9 20 (22.73%) Problem-Solving
10 19 (21.59%) DHCP
11 18 (20.45%) DNS
12 17 (19.32%) Degree
13 15 (17.05%) Management Information System
13 15 (17.05%) Firewall
14 14 (15.91%) Microsoft Exchange
15 13 (14.77%) Cisco
15 13 (14.77%) Incident Management
15 13 (14.77%) Security Cleared
16 12 (13.64%) WatchGuard
16 12 (13.64%) ServiceNow
16 12 (13.64%) Microsoft Excel
16 12 (13.64%) Windows Server
17 11 (12.50%) Analytical Skills
17 11 (12.50%) Mimecast
17 11 (12.50%) Proactive Monitoring
17 11 (12.50%) ITIL
17 11 (12.50%) Azure
17 11 (12.50%) Microsoft PowerPoint

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (31.82%) SharePoint
2 14 (15.91%) Microsoft Exchange
3 1 (1.14%) Confluence
Applications
1 51 (57.95%) Microsoft Office
2 12 (13.64%) Microsoft Excel
3 11 (12.50%) Microsoft PowerPoint
Business Applications
1 2 (2.27%) assyst
2 1 (1.14%) Sage X3
Cloud Services
1 55 (62.50%) Microsoft 365
2 11 (12.50%) Azure
2 11 (12.50%) Mimecast
3 6 (6.82%) SaaS
4 3 (3.41%) Entra ID
5 2 (2.27%) AWS
6 1 (1.14%) Power Platform
Communications & Networking
1 19 (21.59%) DHCP
2 18 (20.45%) DNS
3 15 (17.05%) Firewall
4 10 (11.36%) VoIP
5 7 (7.95%) LAN
6 6 (6.82%) Wi-Fi
7 4 (4.55%) WAN
8 3 (3.41%) VPN
8 3 (3.41%) Wireless
9 2 (2.27%) ADSL
9 2 (2.27%) Broadband
9 2 (2.27%) TCP/IP
9 2 (2.27%) VLAN
10 1 (1.14%) Cisco ASA
10 1 (1.14%) NAS
10 1 (1.14%) Network Security
10 1 (1.14%) Remote Desktop
10 1 (1.14%) SAN
Database & Business Intelligence
1 3 (3.41%) SQL Server
2 1 (1.14%) Crystal Reports
2 1 (1.14%) MySQL
2 1 (1.14%) Power BI
Development Applications
1 2 (2.27%) JIRA
General
1 48 (54.55%) Social Skills
2 11 (12.50%) Analytical Skills
3 9 (10.23%) Telecoms
4 6 (6.82%) Law
5 4 (4.55%) Manufacturing
6 3 (3.41%) Documentation Skills
6 3 (3.41%) Finance
6 3 (3.41%) Marketing
6 3 (3.41%) Public Sector
7 2 (2.27%) Electronics
7 2 (2.27%) Inclusion and Diversity
7 2 (2.27%) Retail
8 1 (1.14%) Games
8 1 (1.14%) Wearables
Miscellaneous
1 15 (17.05%) Management Information System
2 10 (11.36%) Data Centre
2 10 (11.36%) Driving Licence
3 4 (4.55%) iPad
4 3 (3.41%) Private Cloud
5 2 (2.27%) e-Learning
6 1 (1.14%) CMDB
6 1 (1.14%) Life Science
6 1 (1.14%) NHS
6 1 (1.14%) Onboarding
6 1 (1.14%) Renewable Energy
6 1 (1.14%) Self-Motivation
6 1 (1.14%) Team-Oriented Environment
6 1 (1.14%) Video Conferencing
6 1 (1.14%) Virtual Team
Operating Systems
1 59 (67.05%) Windows
2 23 (26.14%) Windows 10
3 12 (13.64%) Windows Server
4 4 (4.55%) Windows Server 2008
5 3 (3.41%) Apple iOS
5 3 (3.41%) Windows 7
6 2 (2.27%) Linux
6 2 (2.27%) Windows 8
6 2 (2.27%) Windows Server 2012
6 2 (2.27%) Windows Server 2016
7 1 (1.14%) Mac OS
7 1 (1.14%) Windows Server 2019
Processes & Methodologies
1 34 (38.64%) Customer Service
2 20 (22.73%) Problem-Solving
3 13 (14.77%) Incident Management
4 11 (12.50%) ITIL
4 11 (12.50%) Proactive Monitoring
5 9 (10.23%) Business Continuity
5 9 (10.23%) Gamification
6 7 (7.95%) ITSM
7 6 (6.82%) Analytics
7 6 (6.82%) Customer Experience
8 5 (5.68%) Disaster Recovery
9 4 (4.55%) Cloud Security
9 4 (4.55%) Service Delivery
10 3 (3.41%) Time Management
11 2 (2.27%) Coaching
11 2 (2.27%) Computer Science
11 2 (2.27%) Digital Marketing
11 2 (2.27%) IT Strategy
11 2 (2.27%) Mentoring
11 2 (2.27%) Programme Management
Programming Languages
1 3 (3.41%) SQL
2 1 (1.14%) C#
Qualifications
1 17 (19.32%) Degree
2 13 (14.77%) Security Cleared
3 3 (3.41%) MCITP
3 3 (3.41%) Microsoft Certification
4 2 (2.27%) CCNA
4 2 (2.27%) Cisco Certification
4 2 (2.27%) Computer Science Degree
4 2 (2.27%) Network+ Certification
5 1 (1.14%) A+ Certification
5 1 (1.14%) ITIL Foundation Certificate
5 1 (1.14%) SC Cleared
Quality Assurance & Compliance
1 34 (38.64%) SLA
System Software
1 63 (71.59%) Active Directory
2 4 (4.55%) VMware Infrastructure
3 2 (2.27%) Hyper-V
Systems Management
1 1 (1.14%) Microsoft Intune
Vendors
1 48 (54.55%) Microsoft
2 13 (14.77%) Cisco
3 12 (13.64%) ServiceNow
3 12 (13.64%) WatchGuard
4 10 (11.36%) Dell
4 10 (11.36%) HP
4 10 (11.36%) NetApp
5 4 (4.55%) Apple
5 4 (4.55%) Veeam
5 4 (4.55%) VMware
6 3 (3.41%) SAP
7 1 (1.14%) ConnectWise
7 1 (1.14%) N-able
7 1 (1.14%) Sage
7 1 (1.14%) Salesforce
7 1 (1.14%) SolarWinds
7 1 (1.14%) Sophos