2nd Line Support Analyst Contracts in the UK excluding London

Second Line Support Analyst
UK > UK excluding London

The median Second Line Support Analyst daily rate in the UK excluding London is £190 according to job vacancies posted during the 6 months to 5 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 May 2024
Same period 2023 Same period 2022
Rank 372 416 441
Rank change year-on-year +44 +25 -27
Contract jobs requiring a 2nd Line Support Analyst 21 35 70
As % of all contract jobs advertised in the UK excluding London 0.10% 0.15% 0.23%
As % of the Job Titles category 0.11% 0.16% 0.24%
Number of daily rates quoted 20 20 50
10th Percentile £169 £159 £148
25th Percentile £179 £169 £155
Median daily rate (50th Percentile) £190 £200 £168
Median % change year-on-year -5.00% +19.40% +19.64%
75th Percentile £200 £330 £195
90th Percentile £251 £339 £254
UK median daily rate £190 £215 £182
% change year-on-year -11.63% +18.13% +13.75%
Number of hourly rates quoted 1 1 9
10th Percentile - - £15.25
25th Percentile - - £15.63
Median hourly rate £18.27 £14.25 £17.70
Median % change year-on-year +28.21% -19.49% +10.63%
75th Percentile - - £23.75
90th Percentile - - -
UK median hourly rate £18.27 £15.13 £18.75
% change year-on-year +20.79% -19.33% +8.70%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 19,031 22,516 29,597
% of contract IT jobs with a recognized job title 92.56% 94.26% 95.77%
Number of daily rates quoted 11,619 15,791 20,746
10th Percentile £213 £225 £200
25th Percentile £363 £398 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £598 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,244 1,158 1,469
10th Percentile £12.50 £13.41 £12.24
25th Percentile £15.75 £17.92 £14.25
Median hourly rate £40.00 £42.00 £19.52
Median % change year-on-year -4.76% +115.16% +2.74%
75th Percentile £61.30 £65.00 £42.93
90th Percentile £73.75 £75.00 £60.00
UK median hourly rate £36.50 £45.00 £23.60
% change year-on-year -18.89% +90.68% +4.89%

2nd Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 2nd Line Support Analyst in the UK excluding London.

Daily rate trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing 2nd Line Support Analyst in the UK excluding London over the 6 months to 5 May 2024.

Daily rate histogram for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Analyst in the UK excluding London.

Hourly rate trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Analyst within the UK excluding London region over the 6 months to 5 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +33 6 £198 - 3
Scotland +35 5 £185 +5.71%
North of England +34 5 £190 -6.75%
West Midlands +26 5 £195 - 2
Yorkshire +22 3 £190 -19.15%
South East +17 3 £170 -46.88% 3
North West +27 2 £218 +26.09%
South West +20 2 £255 -15.00% 1
East Midlands - 1 £270 - 1
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 5 May 2024, 2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 2nd Line Support Analyst in the job title.

1 18 (85.71%) Windows
1 18 (85.71%) Microsoft
2 14 (66.67%) Social Skills
3 13 (61.90%) Windows 10
4 12 (57.14%) Active Directory
5 11 (52.38%) Microsoft Office
5 11 (52.38%) Microsoft 365
6 7 (33.33%) Microsoft Exchange
6 7 (33.33%) Customer Service
6 7 (33.33%) Windows Server 2016
7 6 (28.57%) ITIL
7 6 (28.57%) SLA
7 6 (28.57%) SCCM
8 5 (23.81%) VMware
8 5 (23.81%) Azure
9 4 (19.05%) VMware Infrastructure
9 4 (19.05%) OneDrive
9 4 (19.05%) Microsoft Intune
9 4 (19.05%) DNS
9 4 (19.05%) DHCP
9 4 (19.05%) Firewall
10 3 (14.29%) Service Delivery
10 3 (14.29%) Law
10 3 (14.29%) TCP/IP
10 3 (14.29%) Degree
10 3 (14.29%) Public Sector
10 3 (14.29%) Windows Server 2019
10 3 (14.29%) Remote Desktop
11 2 (9.52%) Windows Server
11 2 (9.52%) Disclosure Scotland

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (33.33%) Microsoft Exchange
2 1 (4.76%) SharePoint
Applications
1 11 (52.38%) Microsoft Office
Business Applications
1 1 (4.76%) assyst
Cloud Services
1 11 (52.38%) Microsoft 365
2 5 (23.81%) Azure
3 4 (19.05%) OneDrive
4 1 (4.76%) Yammer
Communications & Networking
1 4 (19.05%) DHCP
1 4 (19.05%) DNS
1 4 (19.05%) Firewall
2 3 (14.29%) Remote Desktop
2 3 (14.29%) TCP/IP
3 2 (9.52%) VPN
4 1 (4.76%) VLAN
General
1 14 (66.67%) Social Skills
2 3 (14.29%) Law
2 3 (14.29%) Public Sector
3 2 (9.52%) Analytical Skills
4 1 (4.76%) Finance
Miscellaneous
1 1 (4.76%) Data Centre
1 1 (4.76%) Driving Licence
1 1 (4.76%) Management Information System
1 1 (4.76%) PDA
Operating Systems
1 18 (85.71%) Windows
2 13 (61.90%) Windows 10
3 7 (33.33%) Windows Server 2016
4 3 (14.29%) Windows Server 2019
5 2 (9.52%) Windows Server
5 2 (9.52%) Windows Server 2008
5 2 (9.52%) Windows Server 2012
6 1 (4.76%) Android
6 1 (4.76%) Linux
6 1 (4.76%) Mac OS X
Processes & Methodologies
1 7 (33.33%) Customer Service
2 6 (28.57%) ITIL
3 3 (14.29%) Service Delivery
4 2 (9.52%) Cybersecurity
4 2 (9.52%) Mobile Device Management
5 1 (4.76%) ERP
5 1 (4.76%) Problem-Solving
5 1 (4.76%) Remote Monitoring and Management
5 1 (4.76%) Self-Awareness
5 1 (4.76%) Software Testing
5 1 (4.76%) Test Scripting
5 1 (4.76%) Time Management
5 1 (4.76%) Virtual Environments
5 1 (4.76%) WFM
Programming Languages
1 1 (4.76%) PowerShell
Qualifications
1 3 (14.29%) Degree
2 1 (4.76%) A+ Certification
2 1 (4.76%) DV Cleared
2 1 (4.76%) MCP
2 1 (4.76%) Microsoft Certification
2 1 (4.76%) SC Cleared
2 1 (4.76%) Security Cleared
Quality Assurance & Compliance
1 6 (28.57%) SLA
2 2 (9.52%) Disclosure Scotland
System Software
1 12 (57.14%) Active Directory
2 4 (19.05%) VMware Infrastructure
3 2 (9.52%) Hyper-V
3 2 (9.52%) Terminal Services
4 1 (4.76%) Virtual Servers
Systems Management
1 6 (28.57%) SCCM
2 4 (19.05%) Microsoft Intune
Vendors
1 18 (85.71%) Microsoft
2 5 (23.81%) VMware
3 2 (9.52%) Apple
4 1 (4.76%) BT
4 1 (4.76%) IFS
4 1 (4.76%) ServiceNow