2nd Line Support Analyst Jobs in the UK excluding London

Second Line Support Analyst
UK > UK excluding London

The median Second Line Support Analyst salary in the UK excluding London is £31,500 per year according to job vacancies posted during the 6 months to 13 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 686 651 615
Rank change year-on-year -35 -36 -67
Permanent jobs requiring a 2nd Line Support Analyst 78 104 227
As % of all permanent jobs advertised in the UK excluding London 0.11% 0.17% 0.32%
As % of the Job Titles category 0.12% 0.19% 0.33%
Number of salaries quoted 67 92 195
10th Percentile £26,250 £25,525 £21,750
25th Percentile £27,750 £27,000 £25,000
Median annual salary (50th Percentile) £31,500 £30,500 £27,000
Median % change year-on-year +3.28% +12.96% -1.82%
75th Percentile £38,750 £33,750 £32,500
90th Percentile £44,750 £37,250 £35,750
UK median annual salary £32,750 £31,500 £30,000
% change year-on-year +3.97% +5.00% +7.14%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,146 53,642 68,538
% of permanent jobs with a recognized job title 94.78% 89.24% 95.78%
Number of salaries quoted 47,498 30,589 42,749
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,173
Median % change year-on-year -5.66% +5.64% +5.63%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the UK excluding London.

Salary trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Analyst in the UK excluding London over the 6 months to 13 May 2024.

Salary histogram for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK excluding London region over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +59 21 £30,500 -6.15% 1
South East -5 20 £30,750 -0.81% 3
Midlands -6 17 £28,750 -1.27% 3
South West -14 12 £43,000 +43.33% 1
North West +11 11 £31,250 -4.58% 1
Yorkshire +87 10 £30,500 -2.40%
West Midlands +11 10 £34,500 +18.97% 1
East Midlands -5 7 £28,500 -8.80% 2
East of England +9 5 £35,000 +25.00% 2
Scotland -55 3 £40,000 +3.90%
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 13 May 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Analyst in the job title.

1 48 (61.54%) Microsoft
2 46 (58.97%) Windows
3 45 (57.69%) Microsoft 365
4 39 (50.00%) Active Directory
5 31 (39.74%) Customer Service
6 29 (37.18%) Social Skills
7 28 (35.90%) Problem-Solving
8 23 (29.49%) Windows Server
9 20 (25.64%) Azure
9 20 (25.64%) Citrix
9 20 (25.64%) ITIL
10 18 (23.08%) Microsoft Office
10 18 (23.08%) Microsoft Exchange
11 17 (21.79%) DNS
12 15 (19.23%) DHCP
12 15 (19.23%) LAN
12 15 (19.23%) Firewall
12 15 (19.23%) VMware
13 14 (17.95%) Apple iOS
13 14 (17.95%) VMware Infrastructure
13 14 (17.95%) Windows 10
14 13 (16.67%) WAN
15 12 (15.38%) SQL
15 12 (15.38%) SCCM
16 11 (14.10%) AWS
16 11 (14.10%) SLA
16 11 (14.10%) Service Delivery
17 10 (12.82%) ITSM
17 10 (12.82%) Manufacturing
17 10 (12.82%) CRM

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (23.08%) Microsoft Exchange
2 3 (3.85%) SharePoint
Applications
1 18 (23.08%) Microsoft Office
2 1 (1.28%) Microsoft Excel
2 1 (1.28%) Microsoft PowerPoint
Business Applications
1 4 (5.13%) Dynamics CRM
1 4 (5.13%) Dynamics NAV
2 1 (1.28%) Dynamics AX
Cloud Services
1 45 (57.69%) Microsoft 365
2 20 (25.64%) Azure
3 11 (14.10%) AWS
4 7 (8.97%) Entra ID
4 7 (8.97%) Power Platform
5 6 (7.69%) OneDrive
6 5 (6.41%) Dynamics 365
6 5 (6.41%) GCP
Communications & Networking
1 17 (21.79%) DNS
2 15 (19.23%) DHCP
2 15 (19.23%) Firewall
2 15 (19.23%) LAN
3 13 (16.67%) WAN
4 8 (10.26%) TCP/IP
5 7 (8.97%) WLAN
6 6 (7.69%) VLAN
7 5 (6.41%) Structured Cabling
7 5 (6.41%) VPN
8 4 (5.13%) Wireless
9 3 (3.85%) Internet
9 3 (3.85%) Intranet
10 2 (2.56%) Remote Desktop
11 1 (1.28%) ADSL
11 1 (1.28%) Broadband
11 1 (1.28%) NAS
11 1 (1.28%) SAN
11 1 (1.28%) VoIP
11 1 (1.28%) Wi-Fi
Database & Business Intelligence
1 3 (3.85%) Power BI
1 3 (3.85%) SQL Server
2 1 (1.28%) Amazon RDS
Development Applications
1 4 (5.13%) JIRA
General
1 29 (37.18%) Social Skills
2 10 (12.82%) Manufacturing
3 9 (11.54%) Finance
4 6 (7.69%) Documentation Skills
4 6 (7.69%) Inclusion and Diversity
4 6 (7.69%) Law
4 6 (7.69%) Marketing
5 5 (6.41%) Legal
6 2 (2.56%) Analytical Skills
6 2 (2.56%) Digital Healthcare
6 2 (2.56%) Public Sector
6 2 (2.56%) Telecoms
Miscellaneous
1 5 (6.41%) Self-Motivation
2 4 (5.13%) Virtual Team
3 3 (3.85%) Driving Licence
4 2 (2.56%) BYOD
4 2 (2.56%) CMDB
4 2 (2.56%) Cyber Threat
4 2 (2.56%) Data Centre
4 2 (2.56%) IoT
4 2 (2.56%) Team-Oriented Environment
4 2 (2.56%) Video Conferencing
5 1 (1.28%) Public Cloud
5 1 (1.28%) Replication
5 1 (1.28%) Smartphone
Operating Systems
1 46 (58.97%) Windows
2 23 (29.49%) Windows Server
3 14 (17.95%) Apple iOS
3 14 (17.95%) Windows 10
4 10 (12.82%) Android
5 8 (10.26%) Windows 7
5 8 (10.26%) Windows Server 2019
6 4 (5.13%) Windows Server 2016
7 2 (2.56%) Linux
8 1 (1.28%) Windows Server 2012
Processes & Methodologies
1 31 (39.74%) Customer Service
2 28 (35.90%) Problem-Solving
3 20 (25.64%) ITIL
4 11 (14.10%) Service Delivery
5 10 (12.82%) CRM
5 10 (12.82%) ITSM
6 9 (11.54%) Mobile Device Management
6 9 (11.54%) Service Management
7 7 (8.97%) ERP
8 6 (7.69%) Change Management
9 5 (6.41%) Data Loss Prevention
9 5 (6.41%) Stakeholder Management
10 4 (5.13%) Continuous Improvement
10 4 (5.13%) Server Virtualisation
10 4 (5.13%) Service Desk Management
10 4 (5.13%) Software Deployment
11 3 (3.85%) Asset Management
11 3 (3.85%) Business Intelligence
11 3 (3.85%) Proactive Monitoring
11 3 (3.85%) Software Asset Management
Programming Languages
1 12 (15.38%) SQL
2 3 (3.85%) PowerShell
Qualifications
1 7 (8.97%) Degree
1 7 (8.97%) Microsoft Certification
2 6 (7.69%) A+ Certification
3 5 (6.41%) AWS Certification
3 5 (6.41%) Security Cleared
4 4 (5.13%) Network+ Certification
5 3 (3.85%) DV Cleared
6 2 (2.56%) ITIL Certification
6 2 (2.56%) MCSA
7 1 (1.28%) CCNA
7 1 (1.28%) Cisco Certification
7 1 (1.28%) Computer Science Degree
7 1 (1.28%) MCITP
Quality Assurance & Compliance
1 11 (14.10%) SLA
2 2 (2.56%) ISO 9001
2 2 (2.56%) ISO/IEC 27001
System Software
1 39 (50.00%) Active Directory
2 14 (17.95%) VMware Infrastructure
3 6 (7.69%) Hyper-V
3 6 (7.69%) Virtual Desktop
4 4 (5.13%) VMware Workstation
4 4 (5.13%) XenApp
4 4 (5.13%) XenDesktop
5 1 (1.28%) VMware ESXi
Systems Management
1 12 (15.38%) SCCM
2 6 (7.69%) Microsoft Intune
3 3 (3.85%) WSUS
Vendors
1 48 (61.54%) Microsoft
2 20 (25.64%) Citrix
3 15 (19.23%) VMware
4 7 (8.97%) HP
5 6 (7.69%) Cisco
5 6 (7.69%) ServiceNow
6 5 (6.41%) Adobe
6 5 (6.41%) Avaya
7 4 (5.13%) Dell
7 4 (5.13%) Google
7 4 (5.13%) Symantec
8 3 (3.85%) Apple
9 1 (1.28%) Facebook
9 1 (1.28%) Salesforce