2nd Line Support Analyst Jobs in the UK excluding London

Second Line Support Analyst
UK > UK excluding London

The median Second Line Support Analyst salary in the UK excluding London is £30,500 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 471 688 659
Rank change year-on-year +217 -29 +3
Permanent jobs requiring a 2nd Line Support Analyst 100 77 100
As % of all permanent jobs advertised in the UK excluding London 0.26% 0.10% 0.17%
As % of the Job Titles category 0.28% 0.11% 0.19%
Number of salaries quoted 88 66 90
10th Percentile £26,525 £26,250 £25,000
25th Percentile £28,688 £28,563 £26,750
Median annual salary (50th Percentile) £30,500 £31,500 £30,500
Median % change year-on-year -3.17% +3.28% +15.09%
75th Percentile £33,844 £38,750 £33,750
90th Percentile £37,500 £45,000 £35,450
UK median annual salary £32,500 £33,000 £31,000
% change year-on-year -1.52% +6.45% +3.33%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,130 69,905 52,029
% of permanent jobs with a recognized job title 90.34% 94.92% 89.13%
Number of salaries quoted 17,680 49,398 29,909
10th Percentile £26,500 £26,750 £29,750
25th Percentile £37,438 £35,000 £38,750
Median annual salary (50th Percentile) £51,399 £50,000 £53,500
Median % change year-on-year +2.80% -6.54% +6.63%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £77,500 £76,250 £81,250
UK median annual salary £55,000 £52,500 £60,000
% change year-on-year +4.76% -12.50% -

2nd Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the UK excluding London.

Salary trend for 2nd Line Support Analyst in the UK excluding London

2nd Line Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK excluding London region over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +58 38 £30,500 -
Yorkshire +78 26 £28,500 -6.56%
South West +128 22 £32,500 -24.42% 2
East of England +56 20 £29,500 -15.71% 3
Midlands +62 18 £31,000 +6.90% 8
East Midlands +49 16 £31,000 +7.83% 3
North West 0 10 £33,500 +7.20%
South East +74 2 £30,500 -0.81% 6
West Midlands +56 2 £29,750 -13.77% 4
North East - 2 £25,000 -
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 28 May 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Analyst in the job title.

1 56 (56.00%) Windows
2 52 (52.00%) Microsoft 365
3 40 (40.00%) Microsoft
4 39 (39.00%) Active Directory
5 36 (36.00%) Law
6 35 (35.00%) Azure
7 30 (30.00%) Windows Server
7 30 (30.00%) Social Skills
8 28 (28.00%) Problem-Solving
9 27 (27.00%) Firewall
9 27 (27.00%) SQL
9 27 (27.00%) SharePoint
10 21 (21.00%) Linux
11 20 (20.00%) SLA
11 20 (20.00%) Security Cleared
12 19 (19.00%) Marketing
12 19 (19.00%) Cybersecurity
13 18 (18.00%) SC Cleared
13 18 (18.00%) Microsoft Exchange
14 17 (17.00%) Cisco
14 17 (17.00%) Incident Management
15 16 (16.00%) Cisco IOS
15 16 (16.00%) Organisational Skills
15 16 (16.00%) Batch Management
15 16 (16.00%) Patch Management
15 16 (16.00%) Python
15 16 (16.00%) Mac OS X
16 15 (15.00%) Service Delivery
16 15 (15.00%) ITIL
17 12 (12.00%) Degree

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (27.00%) SharePoint
2 18 (18.00%) Microsoft Exchange
3 1 (1.00%) Exchange Server 2010
3 1 (1.00%) Exchange Server 2013
Applications
1 6 (6.00%) Microsoft Office
2 2 (2.00%) Microsoft Excel
Business Applications
1 1 (1.00%) Remedy ITSM
Cloud Services
1 52 (52.00%) Microsoft 365
2 35 (35.00%) Azure
3 8 (8.00%) Microsoft Copilot
4 7 (7.00%) OneDrive
5 5 (5.00%) Entra ID
6 2 (2.00%) AWS
Communications & Networking
1 27 (27.00%) Firewall
2 16 (16.00%) Cisco IOS
3 10 (10.00%) DHCP
3 10 (10.00%) DNS
3 10 (10.00%) VLAN
4 7 (7.00%) TCP/IP
4 7 (7.00%) VoIP
4 7 (7.00%) Wireless
5 5 (5.00%) VPN
6 4 (4.00%) Wi-Fi
7 3 (3.00%) LAN
8 2 (2.00%) WAN
Database & Business Intelligence
1 5 (5.00%) Amazon RDS
General
1 36 (36.00%) Law
2 30 (30.00%) Social Skills
3 19 (19.00%) Marketing
4 16 (16.00%) Organisational Skills
5 11 (11.00%) Manufacturing
6 8 (8.00%) Games
7 5 (5.00%) Analytical Skills
8 4 (4.00%) Finance
Miscellaneous
1 8 (8.00%) FMCG
1 8 (8.00%) Self-Motivation
2 3 (3.00%) Life Science
2 3 (3.00%) Onboarding
3 2 (2.00%) iSeries
Operating Systems
1 56 (56.00%) Windows
2 30 (30.00%) Windows Server
3 21 (21.00%) Linux
4 16 (16.00%) Mac OS X
5 9 (9.00%) Windows 10
6 8 (8.00%) Windows Server 2019
7 2 (2.00%) Mac OS
Processes & Methodologies
1 28 (28.00%) Problem-Solving
2 19 (19.00%) Cybersecurity
3 17 (17.00%) Incident Management
4 16 (16.00%) Batch Management
4 16 (16.00%) Patch Management
5 15 (15.00%) ITIL
5 15 (15.00%) Service Delivery
6 11 (11.00%) Customer Service
7 10 (10.00%) Disaster Recovery
8 9 (9.00%) Ticket Management
9 8 (8.00%) Logistics
9 8 (8.00%) Mentoring
10 5 (5.00%) Collaborative Working
10 5 (5.00%) Security Management
11 4 (4.00%) ERP
11 4 (4.00%) Process Improvement
11 4 (4.00%) Systems Analysis
12 3 (3.00%) IT Strategy
12 3 (3.00%) Problem Management
13 2 (2.00%) Tech Ops
Programming Languages
1 27 (27.00%) SQL
2 16 (16.00%) Python
Qualifications
1 20 (20.00%) Security Cleared
2 18 (18.00%) SC Cleared
3 12 (12.00%) Degree
4 9 (9.00%) Cisco Certification
5 7 (7.00%) CCNP
5 7 (7.00%) MCSA
5 7 (7.00%) Microsoft Certification
6 5 (5.00%) A+ Certification
6 5 (5.00%) Network+ Certification
7 2 (2.00%) CCNA
7 2 (2.00%) ITIL Certification
7 2 (2.00%) MCP
Quality Assurance & Compliance
1 20 (20.00%) SLA
System Software
1 39 (39.00%) Active Directory
2 6 (6.00%) Firmware
3 1 (1.00%) BitLocker
Systems Management
1 12 (12.00%) Microsoft Intune
2 1 (1.00%) Norton AntiVirus
2 1 (1.00%) SCCM
Vendors
1 40 (40.00%) Microsoft
2 17 (17.00%) Cisco
3 5 (5.00%) Sage
4 3 (3.00%) Sophos
5 2 (2.00%) Datto
5 2 (2.00%) Oracle
5 2 (2.00%) WatchGuard
6 1 (1.00%) Apple
6 1 (1.00%) HP
6 1 (1.00%) McAfee
6 1 (1.00%) MobileIron
6 1 (1.00%) Remedy
6 1 (1.00%) Symantec