Period
to 22 November 2017

The median contractor rate for a Service Analyst was £140 per day in advertised job vacancies in the West Midlands during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
England > West Midlands
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 102 102 95
Rank change year-on-year 0 -7 -19
Contract jobs requiring a Service Analyst 90 120 79
As % of all contract IT jobs advertised in the West Midlands 1.86% 1.94% 1.61%
As % of the Job Titles category 1.97% 2.04% 1.70%
Number of daily rates quoted 39 42 40
West Midlands median daily rate £140 £181 £333
Median daily rate % change year-on-year -22.76% -45.49% +95.59%
10th Percentile £96 £80 £103
90th Percentile £403 £438 £451
England median daily rate £186 £200 £260
% change year-on-year -6.88% -23.08% +30.00%
Number of hourly rates quoted 27 32 28
West Midlands median hourly rate £12.50 £11.00 £12.50
Median hourly rate % change year-on-year +13.64% -12.00% -21.88%
10th Percentile £9.06 £10.00 £9.29
90th Percentile £15.00 £15.00 £14.45
England median hourly rate £13.00 £13.00 £14.00
% change year-on-year - -7.14% +3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4575 5889 4639
% of contract IT jobs with a recognized job title 94.58% 95.05% 94.77%
Number of daily rates quoted 2894 3540 2651
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £213 £237 £213
90th Percentile £542 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 204 238 271
West Midlands median hourly rate £17.38 £15.21 £17.00
Median hourly rate % change year-on-year +14.22% -10.51% +5.20%
10th Percentile £10.50 £10.00 £10.50
90th Percentile £43.75 £39.50 £38.75
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Service Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Analyst in the West Midlands

Service Analyst
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst in the West Midlands.

Contractor daily rate trend for Service Analyst in the West Midlands

Service Analyst
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Analyst in the West Midlands over the 6 months to 22 November 2017.

Contractor daily rate histogram for Service Analyst in the West Midlands

Service Analyst
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst in the West Midlands.

Contractor hourly rate trend for Service Analyst in the West Midlands

Service Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the West Midlands region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +29 26 £128 -70.00% 1
Birmingham +14 26 £281 +2.27%
Warwickshire -9 10 £115 -48.89%
Shropshire +13 8 £80 -70.91%
Staffordshire +7 4 £189 +14.39%
Smethwick 0 3 - -
Solihull +6 1 - - 1
Worcestershire +5 1 - -
West Bromwich +2 1 £118 -
Herefordshire - 1 £323 -
Service Analyst
England

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 22 November 2017, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Service Analyst in the job title.

1 35 (38.89%) Windows
2 33 (36.67%) Microsoft
3 28 (31.11%) ITIL
4 20 (22.22%) SLA
5 19 (21.11%) Microsoft Office
6 18 (20.00%) Active Directory
7 10 (11.11%) Windows 7
8 9 (10.00%) Analytical Skills
9 8 (8.89%) Service Management
9 8 (8.89%) Finance
9 8 (8.89%) ITIL V3
10 7 (7.78%) Office 365
10 7 (7.78%) HP
11 6 (6.67%) Degree
12 5 (5.56%) Proactive Management
12 5 (5.56%) Analytical Mindset
12 5 (5.56%) Computer Science Degree
12 5 (5.56%) Wiki
12 5 (5.56%) Business Analysis
12 5 (5.56%) Computer Science
12 5 (5.56%) Windows 10
12 5 (5.56%) Stakeholder Management
13 4 (4.44%) Agile Software Development
13 4 (4.44%) ITSM
13 4 (4.44%) ServiceNow
13 4 (4.44%) Waterfall
13 4 (4.44%) Apple iOS
13 4 (4.44%) Root Cause Analysis
13 4 (4.44%) Security Cleared
13 4 (4.44%) Incident Management

Service Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.33%) SharePoint
2 2 (2.22%) MS Exchange
3 1 (1.11%) Confluence
Applications
1 19 (21.11%) Microsoft Office
2 2 (2.22%) Microsoft Excel
3 1 (1.11%) Microsoft PowerPoint
3 1 (1.11%) MS Visio
Business Applications
1 3 (3.33%) Dynamics CRM
Cloud Services
1 7 (7.78%) Office 365
2 1 (1.11%) Microsoft Azure
Communications & Networking
1 2 (2.22%) Internet
1 2 (2.22%) LAN
1 2 (2.22%) Remote Desktop
1 2 (2.22%) WAN
2 1 (1.11%) DHCP
2 1 (1.11%) DNS
2 1 (1.11%) Intranet
2 1 (1.11%) TCP/IP
2 1 (1.11%) VPN
2 1 (1.11%) WebEx
2 1 (1.11%) Wireless
Development Applications
1 1 (1.11%) JIRA
General
1 8 (8.89%) Finance
2 1 (1.11%) German Language
2 1 (1.11%) Law
2 1 (1.11%) Legal
2 1 (1.11%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.11%) CSS
1 1 (1.11%) HTML
Miscellaneous
1 9 (10.00%) Analytical Skills
2 5 (5.56%) Analytical Mindset
2 5 (5.56%) Computer Science
2 5 (5.56%) Wiki
3 2 (2.22%) Management Information System
3 2 (2.22%) NHS
4 1 (1.11%) Blackberry
4 1 (1.11%) Credit Risk
4 1 (1.11%) Data Centre
4 1 (1.11%) Hybrid Cloud
4 1 (1.11%) STB
Operating Systems
1 35 (38.89%) Windows
2 10 (11.11%) Windows 7
3 5 (5.56%) Windows 10
4 4 (4.44%) Apple iOS
5 3 (3.33%) Android
6 2 (2.22%) Windows 8
7 1 (1.11%) Unix
7 1 (1.11%) Windows Server
7 1 (1.11%) Windows Server 2003
7 1 (1.11%) Windows Server 2008
7 1 (1.11%) Windows XP
Processes & Methodologies
1 28 (31.11%) ITIL
2 8 (8.89%) ITIL V3
2 8 (8.89%) Service Management
3 5 (5.56%) Business Analysis
3 5 (5.56%) Proactive Management
3 5 (5.56%) Stakeholder Management
4 4 (4.44%) Agile Software Development
4 4 (4.44%) Incident Management
4 4 (4.44%) ITSM
4 4 (4.44%) Root Cause Analysis
4 4 (4.44%) Waterfall
5 3 (3.33%) CRM
5 3 (3.33%) Migration
6 2 (2.22%) Change Management
6 2 (2.22%) Identity Management
6 2 (2.22%) Problem Management
6 2 (2.22%) Requirements Analysis
6 2 (2.22%) Service Delivery
6 2 (2.22%) Use Case
6 2 (2.22%) User Acceptance Testing
Programming Languages
1 1 (1.11%) JavaScript
1 1 (1.11%) SQL
1 1 (1.11%) Tcl
Qualifications
1 6 (6.67%) Degree
2 5 (5.56%) Computer Science Degree
3 4 (4.44%) Security Cleared
4 3 (3.33%) SC Cleared
5 1 (1.11%) DV Cleared
5 1 (1.11%) ISTQB
5 1 (1.11%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 20 (22.22%) SLA
2 1 (1.11%) GDPR
2 1 (1.11%) QA
System Software
1 18 (20.00%) Active Directory
2 1 (1.11%) VMware Infrastructure
2 1 (1.11%) XenApp
Systems Management
1 2 (2.22%) SCCM
2 1 (1.11%) HP Quality Center
2 1 (1.11%) SCOM
2 1 (1.11%) Systems Management Server (SMS)
Vendors
1 33 (36.67%) Microsoft
2 7 (7.78%) HP
3 4 (4.44%) LANDesk
3 4 (4.44%) ServiceNow
4 3 (3.33%) Citrix
5 2 (2.22%) Google
5 2 (2.22%) McAfee
5 2 (2.22%) Remedy
6 1 (1.11%) Apple
6 1 (1.11%) VMware