Period
to 15 February 2019

The median contractor rate for a Service Analyst was £175 per day in advertised job vacancies in England during the 6 months to 15 February 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK > England
6 months to
15 Feb 2019
Same period 2018 Same period 2017
Rank 219 201 195
Rank change year-on-year -18 -6 -23
Contract jobs requiring a Service Analyst 1,165 1,258 1,149
As % of all contract IT jobs advertised in England 1.28% 1.35% 1.29%
As % of the Job Titles category 1.36% 1.42% 1.36%
Number of daily rates quoted 693 729 611
England median daily rate £175 £175 £200
Median daily rate % change year-on-year - -12.50% -23.44%
10th Percentile £105 £105 £106
90th Percentile £475 £490 £475
UK median daily rate £170 £175 £200
% change year-on-year -2.86% -12.50% -25.65%
Number of hourly rates quoted 200 252 266
England median hourly rate £13.50 £13.00 £12.50
Median hourly rate % change year-on-year +3.85% +4.00% -7.41%
10th Percentile £10.75 £10.00 £10.00
90th Percentile £18.00 £19.43 £18.00
UK median hourly rate £13.50 £12.96 £12.50
% change year-on-year +4.19% +3.66% -7.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 85,958 88,289 84,528
% of contract IT jobs with a recognized job title 94.67% 94.82% 94.83%
Number of daily rates quoted 57,513 59,129 55,582
England median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +1.19%
10th Percentile £275 £263 £256
90th Percentile £650 £638 £613
UK median daily rate £460 £450 £425
% change year-on-year +2.22% +5.88% +3.03%
Number of hourly rates quoted 2,602 2,634 2,961
England median hourly rate £18.70 £18.70 £18.50
Median hourly rate % change year-on-year - +1.08% -
10th Percentile £11.00 £11.00 £10.50
90th Percentile £48.75 £48.70 £47.50
UK median hourly rate £18.70 £18.70 £18.00
% change year-on-year - +3.89% -5.23%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst in England.

Contractor daily rate trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Analyst in England over the 6 months to 15 February 2019.

Contractor daily rate histogram for Service Analyst in England

Service Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst in England.

Contractor hourly rate trend for Service Analyst in England

Service Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Analyst in England over the 6 months to 15 February 2019.

Contractor hourly rate histogram for Service Analyst in England

Service Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the England region over the 6 months to 15 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 458 £180 -10.00% 51
North of England +6 221 £160 +10.34% 39
South East -36 186 £218 +31.82% 30
North West +24 131 £135 - 25
Midlands -17 125 £153 +8.93% 17
East of England -3 93 £161 +24.04% 22
South West -22 82 £135 -55.00% 17
Yorkshire -28 73 £229 +11.59% 12
West Midlands -26 66 £155 -5.34% 9
East Midlands -2 58 £130 +13.57% 8
North East -11 17 £300 +140.00% 2
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 15 February 2019, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Analyst in the job title.

1 554 (47.55%) Windows
2 409 (35.11%) Active Directory
3 384 (32.96%) Microsoft
3 384 (32.96%) ITIL
4 375 (32.19%) Microsoft Office
5 263 (22.58%) Finance
6 230 (19.74%) Windows 7
7 221 (18.97%) Windows 10
8 211 (18.11%) Service Management
9 202 (17.34%) Office 365
10 161 (13.82%) SLA
11 141 (12.10%) Citrix
12 126 (10.82%) Incident Management
13 116 (9.96%) Problem-Solving
14 104 (8.93%) ITSM
15 94 (8.07%) MS Exchange
16 89 (7.64%) Law
17 88 (7.55%) Agile Software Development
18 83 (7.12%) Service Delivery
19 75 (6.44%) Analytical Skills
20 73 (6.27%) Security Cleared
21 68 (5.84%) Banking
22 66 (5.67%) Internet
23 65 (5.58%) VPN
23 65 (5.58%) iPhone
24 63 (5.41%) Change Management
24 63 (5.41%) ITIL V3
25 62 (5.32%) Android
26 61 (5.24%) Cisco
26 61 (5.24%) ServiceNow

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 94 (8.07%) MS Exchange
2 35 (3.00%) Exchange Server 2010
3 28 (2.40%) SharePoint
4 21 (1.80%) Skype for Business
5 16 (1.37%) Confluence
6 14 (1.20%) Exchange Server 2007
6 14 (1.20%) Exchange Server 2013
6 14 (1.20%) IBM Notes
7 11 (0.94%) Blackberry Enterprise Server
8 10 (0.86%) Exchange Server 2003
9 9 (0.77%) SAS
10 3 (0.26%) CMS
10 3 (0.26%) SharePoint 2013
11 2 (0.17%) NServiceBus
12 1 (0.086%) Quickr
12 1 (0.086%) WordPress
Applications
1 375 (32.19%) Microsoft Office
2 57 (4.89%) Microsoft Excel
3 28 (2.40%) Microsoft PowerPoint
4 13 (1.12%) MS Visio
5 9 (0.77%) Microsoft Project
6 4 (0.34%) Spreadsheet
7 2 (0.17%) AutoCAD
8 1 (0.086%) InfoPath
8 1 (0.086%) Photoshop
8 1 (0.086%) Revit
8 1 (0.086%) SketchUp
8 1 (0.086%) SOLIDWORKS
Business Applications
1 6 (0.52%) assyst
2 5 (0.43%) Dynamics CRM
3 4 (0.34%) Carpe Diem
3 4 (0.34%) Dynamics NAV
3 4 (0.34%) Remedy ITSM
3 4 (0.34%) Retail-J
4 2 (0.17%) Kondor
5 1 (0.086%) BASE24
5 1 (0.086%) Elite 3E
5 1 (0.086%) Salesforce.com CRM
Cloud Services
1 202 (17.34%) Office 365
2 20 (1.72%) Amazon AWS
2 20 (1.72%) Microsoft Azure
3 7 (0.60%) SaaS
4 4 (0.34%) Azure Active Directory
4 4 (0.34%) G Suite
4 4 (0.34%) Stackdriver
5 3 (0.26%) Cloud Computing
5 3 (0.26%) Google Drive
5 3 (0.26%) Mimecast
5 3 (0.26%) OpenShift
6 2 (0.17%) Google Cloud Platform
7 1 (0.086%) Adobe Creative Cloud
7 1 (0.086%) Google Analytics
7 1 (0.086%) Heroku
7 1 (0.086%) IaaS
7 1 (0.086%) OneDrive
7 1 (0.086%) PaaS
7 1 (0.086%) Salesforce Service Cloud
Communications & Networking
1 66 (5.67%) Internet
2 65 (5.58%) VPN
3 41 (3.52%) TCP/IP
4 39 (3.35%) LAN
5 33 (2.83%) WAN
6 31 (2.66%) Intranet
7 26 (2.23%) DNS
8 25 (2.15%) DHCP
9 24 (2.06%) Remote Desktop
10 23 (1.97%) Skype
11 21 (1.80%) VoIP
12 12 (1.03%) Wireless
13 9 (0.77%) FTP
14 8 (0.69%) Wi-Fi
15 7 (0.60%) Firewall
15 7 (0.60%) Junos
15 7 (0.60%) Telepresence
16 6 (0.52%) Cisco IOS
17 5 (0.43%) PABX
18 4 (0.34%) WebEx
Database & Business Intelligence
1 22 (1.89%) SQL Server
2 10 (0.86%) SQL Server 2008
3 7 (0.60%) Data Warehouse
4 3 (0.26%) SQL Server Integration Services
5 2 (0.17%) BusinessObjects
5 2 (0.17%) BusinessObjects Business Intelligence
5 2 (0.17%) Essbase
5 2 (0.17%) Oracle Database
5 2 (0.17%) QlikView
5 2 (0.17%) Relational Database
5 2 (0.17%) SQL Server 2012
6 1 (0.086%) Big Data
6 1 (0.086%) DB2
6 1 (0.086%) DTS
6 1 (0.086%) EDRMS
6 1 (0.086%) Electronic Patient Records
6 1 (0.086%) Hadoop
6 1 (0.086%) Oracle Reports
6 1 (0.086%) Power BI
6 1 (0.086%) SQL Server Reporting Services
Development Applications
1 39 (3.35%) JIRA
2 6 (0.52%) Visual Studio Team System
3 5 (0.43%) Selenium
4 2 (0.17%) Git (software)
4 2 (0.17%) Jenkins
4 2 (0.17%) SoapUI
4 2 (0.17%) Visual Studio
5 1 (0.086%) Cucumber
5 1 (0.086%) JMeter
5 1 (0.086%) JUnit
5 1 (0.086%) Maven
5 1 (0.086%) Oracle Forms
5 1 (0.086%) Ranorex
5 1 (0.086%) Team Foundation Server
5 1 (0.086%) TestRail
5 1 (0.086%) Zephyr
General
1 263 (22.58%) Finance
2 89 (7.64%) Law
3 68 (5.84%) Banking
4 48 (4.12%) Legal
5 45 (3.86%) Retail
6 24 (2.06%) Telecoms
7 20 (1.72%) Manufacturing
8 16 (1.37%) Financial Institution
9 13 (1.12%) Retail Banking
10 12 (1.03%) German Language
11 9 (0.77%) Back Office
11 9 (0.77%) French Language
11 9 (0.77%) Marketing
11 9 (0.77%) Pharmaceutical
12 8 (0.69%) Advertising
12 8 (0.69%) Electronics
13 7 (0.60%) Russian Language
14 6 (0.52%) Dutch Language
14 6 (0.52%) Portuguese Language
14 6 (0.52%) Spanish Language
Libraries, Frameworks & Software Standards
1 13 (1.12%) Web Services
2 5 (0.43%) .NET
2 5 (0.43%) REST
3 3 (0.26%) SOAP
4 2 (0.17%) .NET Framework
4 2 (0.17%) 802.1X
4 2 (0.17%) Node.js
4 2 (0.17%) XML
5 1 (0.086%) ASP.NET
5 1 (0.086%) HTML
5 1 (0.086%) JSON
5 1 (0.086%) LDAP
5 1 (0.086%) XMPP
Miscellaneous
1 75 (6.44%) Analytical Skills
2 65 (5.58%) iPhone
3 56 (4.81%) Management Information System
4 36 (3.09%) Blackberry
5 34 (2.92%) User Experience
6 31 (2.66%) Self-Motivation
7 28 (2.40%) NHS
8 23 (1.97%) Video Conferencing
9 22 (1.89%) iPad
9 22 (1.89%) Smartphone
10 20 (1.72%) EPoS
11 17 (1.46%) Data Centre
12 16 (1.37%) Enterprise Software
12 16 (1.37%) Fat Client
12 16 (1.37%) Thin Client
13 14 (1.20%) CMDB
14 13 (1.12%) Wiki
15 9 (0.77%) Driving Licence
16 8 (0.69%) Handset
16 8 (0.69%) Public Cloud
Operating Systems
1 554 (47.55%) Windows
2 230 (19.74%) Windows 7
3 221 (18.97%) Windows 10
4 62 (5.32%) Android
5 50 (4.29%) Windows XP
6 43 (3.69%) Windows 8
7 38 (3.26%) Windows Server
8 30 (2.58%) Windows Server 2012
9 29 (2.49%) Windows Server 2008
10 24 (2.06%) Apple iOS
11 23 (1.97%) Unix
12 19 (1.63%) Linux
13 16 (1.37%) Windows Mobile
14 14 (1.20%) Mac OS
14 14 (1.20%) Mac OS X
15 12 (1.03%) Windows Vista
16 11 (0.94%) Windows 2000
17 10 (0.86%) Windows Phone
18 4 (0.34%) BlackBerry OS
18 4 (0.34%) Windows Server 2003
Processes & Methodologies
1 384 (32.96%) ITIL
2 211 (18.11%) Service Management
3 126 (10.82%) Incident Management
4 116 (9.96%) Problem-Solving
5 104 (8.93%) ITSM
6 88 (7.55%) Agile Software Development
7 83 (7.12%) Service Delivery
8 63 (5.41%) Change Management
8 63 (5.41%) ITIL V3
9 59 (5.06%) Stakeholder Management
10 57 (4.89%) Problem Management
11 40 (3.43%) Business Analysis
12 38 (3.26%) Information Security
13 35 (3.00%) CRM
14 33 (2.83%) Service Design
14 33 (2.83%) Ticket Management
15 30 (2.58%) Business Intelligence
16 28 (2.40%) Document Management
17 27 (2.32%) Kalman Filter
18 26 (2.23%) Asset Management
Programming Languages
1 44 (3.78%) SQL
2 6 (0.52%) C#
2 6 (0.52%) Java
3 5 (0.43%) C
3 5 (0.43%) Python
4 4 (0.34%) Perl
5 3 (0.26%) Bash Shell
6 2 (0.17%) PL/SQL
6 2 (0.17%) PowerShell
6 2 (0.17%) T-SQL
7 1 (0.086%) R
7 1 (0.086%) RPG
7 1 (0.086%) RPG IV
7 1 (0.086%) VB
Qualifications
1 73 (6.27%) Security Cleared
2 53 (4.55%) Degree
3 50 (4.29%) SC Cleared
4 44 (3.78%) ITIL Foundation Certificate
5 42 (3.61%) ITIL Certification
6 34 (2.92%) MCP
7 30 (2.58%) Microsoft Certification
8 21 (1.80%) MCSE
9 15 (1.29%) MCSA
10 12 (1.03%) HNC
11 11 (0.94%) A+ Certification
11 11 (0.94%) DV Cleared
11 11 (0.94%) ISEB
12 8 (0.69%) ISTQB
13 5 (0.43%) IIBA
14 3 (0.26%) BPSS Clearance
14 3 (0.26%) CISSP
14 3 (0.26%) Computer Science Degree
14 3 (0.26%) MOS
14 3 (0.26%) RHCE
Quality Assurance & Compliance
1 161 (13.82%) SLA
2 16 (1.37%) PMO
3 9 (0.77%) GDPR
4 8 (0.69%) QA
5 7 (0.60%) Sarbanes-Oxley
6 6 (0.52%) Data Quality
7 4 (0.34%) MiFID
8 2 (0.17%) COBIT
8 2 (0.17%) ISO 20022
9 1 (0.086%) Cyber Essentials
9 1 (0.086%) Disclosure Scotland
9 1 (0.086%) HL7
9 1 (0.086%) ISO/IEC 27001
9 1 (0.086%) SEPA
System Software
1 409 (35.11%) Active Directory
2 34 (2.92%) VMware Infrastructure
3 19 (1.63%) XenApp
3 19 (1.63%) XenDesktop
4 15 (1.29%) Virtual Desktop
5 7 (0.60%) XenServer
6 6 (0.52%) Terminal Server
6 6 (0.52%) vSphere
7 2 (0.17%) Virtual Servers
8 1 (0.086%) BitLocker
8 1 (0.086%) Citrix Presentation Server
8 1 (0.086%) Hyper-V
8 1 (0.086%) Microsoft App-V
8 1 (0.086%) Terminal Services
Systems Management
1 55 (4.72%) SCCM
2 22 (1.89%) AirWatch
3 19 (1.63%) vCenter Server
4 15 (1.29%) OVSD
5 13 (1.12%) OpenView
6 7 (0.60%) Systems Management Server (SMS)
6 7 (0.60%) Tivoli
7 6 (0.52%) HP Quality Center
8 4 (0.34%) Backup Exec
8 4 (0.34%) NetBackup
8 4 (0.34%) Opscode Chef
8 4 (0.34%) Puppet
8 4 (0.34%) SCOM
9 3 (0.26%) HP ALM
9 3 (0.26%) Microsoft Intune
9 3 (0.26%) Nessus
9 3 (0.26%) ZABBIX
10 1 (0.086%) HP SiteScope
10 1 (0.086%) MobiControl
10 1 (0.086%) Symantec Endpoint Protection
Vendors
1 384 (32.96%) Microsoft
2 141 (12.10%) Citrix
3 61 (5.24%) Cisco
3 61 (5.24%) ServiceNow
4 48 (4.12%) Sony
5 45 (3.86%) Apple
5 45 (3.86%) VMware
6 44 (3.78%) Remedy
7 42 (3.61%) HP
8 24 (2.06%) iManage
9 22 (1.89%) Ivanti
10 20 (1.72%) SAP
11 19 (1.63%) Wyse
12 17 (1.46%) Avaya
13 16 (1.37%) Google
13 16 (1.37%) Oracle
14 14 (1.20%) Lotus
15 13 (1.12%) Sophos
16 9 (0.77%) Symantec
17 7 (0.60%) Mitel