Period
to 22 October 2018

The median contractor rate for a Service Analyst was £175 per day in advertised job vacancies in England during the 6 months to 22 October 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK > England
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 209 225 192
Rank change year-on-year +16 -33 -43
Contract jobs requiring a Service Analyst 1,253 1,089 1,430
As % of all contract IT jobs advertised in England 1.33% 1.19% 1.46%
As % of the Job Titles category 1.40% 1.26% 1.54%
Number of daily rates quoted 748 641 771
England median daily rate £175 £190 £200
Median daily rate % change year-on-year -7.89% -5.00% -25.79%
10th Percentile £103 £105 £101
90th Percentile £488 £500 £475
UK median daily rate £170 £190 £200
% change year-on-year -10.53% -5.00% -27.27%
Number of hourly rates quoted 235 216 313
England median hourly rate £14.00 £13.50 £13.00
Median hourly rate % change year-on-year +3.70% +3.85% -3.70%
10th Percentile £11.00 £10.00 £10.00
90th Percentile £18.73 £18.75 £18.20
UK median hourly rate £14.00 £13.50 £13.00
% change year-on-year +3.70% +3.85% -3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89,409 86,733 92,683
% of contract IT jobs with a recognized job title 94.71% 94.90% 94.88%
Number of daily rates quoted 59,541 57,528 61,042
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +5.59%
10th Percentile £275 £263 £256
90th Percentile £638 £625 £600
UK median daily rate £450 £440 £425
% change year-on-year +2.27% +3.53% +6.25%
Number of hourly rates quoted 2,826 2,550 2,975
England median hourly rate £18.00 £18.70 £18.50
Median hourly rate % change year-on-year -3.74% +1.08% +4.11%
10th Percentile £11.17 £10.75 £10.50
90th Percentile £48.75 £48.75 £46.65
UK median hourly rate £17.75 £18.70 £18.00
% change year-on-year -5.08% +3.89% +0.06%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst in England.

Contractor daily rate trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Analyst in England over the 6 months to 22 October 2018.

Contractor daily rate histogram for Service Analyst in England

Service Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst in England.

Contractor hourly rate trend for Service Analyst in England

Service Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Analyst in England over the 6 months to 22 October 2018.

Contractor hourly rate histogram for Service Analyst in England

Service Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the England region over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +49 477 £190 -20.83% 43
North of England +16 235 £165 +4.76% 34
South East -44 194 £220 +22.22% 28
Midlands -19 162 £130 -17.46% 20
North West +43 137 £135 -12.90% 17
East of England +42 125 £150 +7.14% 14
West Midlands -13 92 £122 -23.75% 9
Yorkshire -27 81 £228 +82.00% 15
East Midlands +8 65 £135 -10.00% 11
South West -34 59 £200 -30.43% 13
North East +9 17 £165 -49.23% 2
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 22 October 2018, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Analyst in the job title.

1 537 (42.86%) Windows
2 437 (34.88%) Active Directory
3 416 (33.20%) Microsoft
4 385 (30.73%) ITIL
5 362 (28.89%) Microsoft Office
6 301 (24.02%) Finance
7 210 (16.76%) Windows 7
8 190 (15.16%) Office 365
9 187 (14.92%) Service Management
10 180 (14.37%) Windows 10
11 159 (12.69%) Citrix
12 147 (11.73%) Problem-Solving
13 145 (11.57%) SLA
14 118 (9.42%) Incident Management
15 104 (8.30%) ITSM
16 90 (7.18%) ServiceNow
17 85 (6.78%) Agile Software Development
18 82 (6.54%) Service Delivery
18 82 (6.54%) Analytical Skills
19 77 (6.15%) MS Exchange
20 74 (5.91%) SCCM
21 73 (5.83%) Microsoft Excel
22 69 (5.51%) ITIL V3
23 68 (5.43%) Business Analysis
24 66 (5.27%) SQL
25 64 (5.11%) Cisco
26 63 (5.03%) Internet
27 62 (4.95%) VPN
27 62 (4.95%) Security Cleared
28 61 (4.87%) Problem Management

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (6.15%) MS Exchange
2 33 (2.63%) Skype for Business
3 31 (2.47%) Exchange Server 2010
3 31 (2.47%) SharePoint
4 17 (1.36%) Confluence
5 16 (1.28%) Exchange Server 2013
6 14 (1.12%) Exchange Server 2007
7 13 (1.04%) IBM Notes
8 12 (0.96%) Exchange Server 2003
9 10 (0.80%) SAS
10 9 (0.72%) Blackberry Enterprise Server
11 6 (0.48%) Quickr
12 4 (0.32%) CMS
13 3 (0.24%) IIS
13 3 (0.24%) WordPress
14 2 (0.16%) SharePoint 2013
14 2 (0.16%) WebLogic
15 1 (0.080%) Oracle Workflow
15 1 (0.080%) WebSphere
Applications
1 362 (28.89%) Microsoft Office
2 73 (5.83%) Microsoft Excel
3 37 (2.95%) Microsoft PowerPoint
4 28 (2.23%) MS Visio
5 9 (0.72%) Microsoft Project
6 6 (0.48%) InfoPath
7 2 (0.16%) Spreadsheet
8 1 (0.080%) SOLIDWORKS
Business Applications
1 4 (0.32%) assyst
1 4 (0.32%) Dynamics CRM
1 4 (0.32%) Elite 3E
2 3 (0.24%) Dynamics NAV
2 3 (0.24%) Remedy ITSM
2 3 (0.24%) SAP ERP
3 2 (0.16%) Carpe Diem
3 2 (0.16%) Infor SunSystems
3 2 (0.16%) ReMetrica
4 1 (0.080%) BASE24
4 1 (0.080%) Maximo
4 1 (0.080%) NetSuite
4 1 (0.080%) SAP APO
4 1 (0.080%) SAP FI-GL
4 1 (0.080%) SAP MDM
4 1 (0.080%) SAP MM
4 1 (0.080%) SAP S/4HANA
Cloud Services
1 190 (15.16%) Office 365
2 18 (1.44%) Microsoft Azure
3 10 (0.80%) Amazon AWS
4 6 (0.48%) Azure Active Directory
4 6 (0.48%) Mimecast
5 3 (0.24%) GitHub
5 3 (0.24%) SaaS
6 2 (0.16%) Cloud Computing
6 2 (0.16%) IBM Blueworks
6 2 (0.16%) PaaS
6 2 (0.16%) Yammer
7 1 (0.080%) Apigee
7 1 (0.080%) Boomi
7 1 (0.080%) G Suite
7 1 (0.080%) Google Drive
7 1 (0.080%) Heroku
7 1 (0.080%) IaaS
7 1 (0.080%) iPaaS
7 1 (0.080%) OneDrive
7 1 (0.080%) Salesforce Service Cloud
Communications & Networking
1 63 (5.03%) Internet
2 62 (4.95%) VPN
3 39 (3.11%) Skype
4 38 (3.03%) WAN
5 36 (2.87%) DNS
5 36 (2.87%) TCP/IP
6 35 (2.79%) LAN
7 32 (2.55%) Intranet
8 30 (2.39%) DHCP
9 22 (1.76%) Remote Desktop
10 19 (1.52%) VoIP
11 12 (0.96%) Wireless
12 8 (0.64%) Cisco IOS
13 6 (0.48%) Firewall
13 6 (0.48%) FTP
13 6 (0.48%) SMS
13 6 (0.48%) Unified Communications
13 6 (0.48%) WebEx
14 5 (0.40%) ADSL
14 5 (0.40%) PBX
Database & Business Intelligence
1 42 (3.35%) SQL Server
2 9 (0.72%) Data Warehouse
2 9 (0.72%) SQL Server 2008
3 6 (0.48%) Blockchain
3 6 (0.48%) Relational Database
4 4 (0.32%) QlikView
5 3 (0.24%) MongoDB
5 3 (0.24%) Power BI
5 3 (0.24%) SQL Server Integration Services
6 2 (0.16%) Big Data
6 2 (0.16%) DTS
6 2 (0.16%) MySQL
6 2 (0.16%) PostgreSQL
6 2 (0.16%) SAP Data Services
7 1 (0.080%) BusinessObjects
7 1 (0.080%) Data Mining
7 1 (0.080%) Oracle Reports
7 1 (0.080%) RDBMS
7 1 (0.080%) SAP BW
7 1 (0.080%) SQL Server Reporting Services
Development Applications
1 36 (2.87%) JIRA
2 5 (0.40%) Git (software)
2 5 (0.40%) Jenkins
2 5 (0.40%) Selenium
3 3 (0.24%) SoapUI
3 3 (0.24%) Visual Studio Team System
4 2 (0.16%) Team Foundation Server
4 2 (0.16%) Toad
5 1 (0.080%) Cucumber
5 1 (0.080%) JMeter
5 1 (0.080%) JUnit
5 1 (0.080%) LSMW
5 1 (0.080%) Maven
5 1 (0.080%) Ranorex
5 1 (0.080%) TestRail
5 1 (0.080%) Zephyr
General
1 301 (24.02%) Finance
2 61 (4.87%) Law
3 57 (4.55%) Retail
4 56 (4.47%) Banking
5 42 (3.35%) Legal
6 29 (2.31%) Telecoms
7 17 (1.36%) Pharmaceutical
8 14 (1.12%) Manufacturing
9 13 (1.04%) Advertising
10 10 (0.80%) Back Office
10 10 (0.80%) Financial Institution
10 10 (0.80%) French Language
11 9 (0.72%) Retail Banking
12 8 (0.64%) Front Office
12 8 (0.64%) German Language
13 6 (0.48%) Italian Language
13 6 (0.48%) Portuguese Language
14 5 (0.40%) Dutch Language
15 4 (0.32%) Billing
15 4 (0.32%) Russian Language
Libraries, Frameworks & Software Standards
1 7 (0.56%) Web Services
1 7 (0.56%) XML
2 4 (0.32%) REST
3 3 (0.24%) COM
3 3 (0.24%) HTML
3 3 (0.24%) RabbitMQ
4 2 (0.16%) .NET
4 2 (0.16%) CSS
4 2 (0.16%) JSON
4 2 (0.16%) Middleware
4 2 (0.16%) Node.js
4 2 (0.16%) SOAP
4 2 (0.16%) XSD
5 1 (0.080%) ASP.NET
5 1 (0.080%) BAPI
5 1 (0.080%) Velocity
5 1 (0.080%) WebSphere MQ
5 1 (0.080%) XMPP
Miscellaneous
1 82 (6.54%) Analytical Skills
2 53 (4.23%) Management Information System
3 42 (3.35%) iPhone
4 35 (2.79%) Blackberry
5 29 (2.31%) Self-Motivation
6 28 (2.23%) NHS
7 27 (2.15%) User Experience
8 26 (2.08%) Smartphone
9 22 (1.76%) iPad
10 21 (1.68%) CMDB
10 21 (1.68%) Video Conferencing
11 19 (1.52%) Fat Client
11 19 (1.52%) Thin Client
12 17 (1.36%) Data Centre
13 15 (1.20%) EPoS
14 13 (1.04%) Computer Science
15 11 (0.88%) Enterprise Software
16 7 (0.56%) Handset
17 6 (0.48%) Derivative
18 5 (0.40%) Credit Risk
Operating Systems
1 537 (42.86%) Windows
2 210 (16.76%) Windows 7
3 180 (14.37%) Windows 10
4 56 (4.47%) Windows Server
5 50 (3.99%) Windows 8
6 45 (3.59%) Windows XP
7 39 (3.11%) Android
8 30 (2.39%) Windows Server 2008
9 29 (2.31%) Mac OS X
10 25 (2.00%) Apple iOS
10 25 (2.00%) Windows Server 2012
11 21 (1.68%) Unix
12 15 (1.20%) Linux
12 15 (1.20%) Windows Vista
13 11 (0.88%) Windows 2000
13 11 (0.88%) Windows Server 2003
14 10 (0.80%) Windows Mobile
15 7 (0.56%) Mac OS
16 5 (0.40%) Windows Phone
17 1 (0.080%) AIX
Processes & Methodologies
1 385 (30.73%) ITIL
2 187 (14.92%) Service Management
3 147 (11.73%) Problem-Solving
4 118 (9.42%) Incident Management
5 104 (8.30%) ITSM
6 85 (6.78%) Agile Software Development
7 82 (6.54%) Service Delivery
8 69 (5.51%) ITIL V3
9 68 (5.43%) Business Analysis
10 61 (4.87%) Problem Management
11 59 (4.71%) Change Management
12 58 (4.63%) Stakeholder Management
13 33 (2.63%) Migration
14 30 (2.39%) Asset Management
14 30 (2.39%) Ticket Management
15 29 (2.31%) Project Management
16 28 (2.23%) Disaster Recovery
17 27 (2.15%) Kalman Filter
18 25 (2.00%) CRM
19 24 (1.92%) Change Control
Programming Languages
1 66 (5.27%) SQL
2 11 (0.88%) Java
3 9 (0.72%) PowerShell
4 7 (0.56%) C
5 5 (0.40%) Python
6 4 (0.32%) PL/SQL
6 4 (0.32%) VBA
7 3 (0.24%) C#
7 3 (0.24%) T-SQL
8 2 (0.16%) JavaScript
8 2 (0.16%) R
9 1 (0.080%) MATLAB
9 1 (0.080%) VB
Qualifications
1 62 (4.95%) Security Cleared
2 49 (3.91%) Degree
3 46 (3.67%) SC Cleared
4 43 (3.43%) ITIL Certification
5 41 (3.27%) Microsoft Certification
6 31 (2.47%) ITIL Foundation Certificate
7 30 (2.39%) MCP
8 26 (2.08%) MCSE
9 25 (2.00%) MCSA
10 14 (1.12%) HNC
11 10 (0.80%) DV Cleared
11 10 (0.80%) ISEB
12 8 (0.64%) A+ Certification
12 8 (0.64%) CCNA
12 8 (0.64%) Cisco Certification
12 8 (0.64%) IIBA
13 6 (0.48%) Computer Science Degree
13 6 (0.48%) DBS Check
13 6 (0.48%) ISTQB
14 5 (0.40%) MCITP
Quality Assurance & Compliance
1 145 (11.57%) SLA
2 28 (2.23%) PMO
3 16 (1.28%) QA
4 13 (1.04%) GDPR
5 12 (0.96%) Data Quality
6 5 (0.40%) Sarbanes-Oxley
7 4 (0.32%) IFRS
7 4 (0.32%) IFRS 9
8 1 (0.080%) BS25999
8 1 (0.080%) Disclosure Scotland
8 1 (0.080%) HL7
8 1 (0.080%) ISO 22301
8 1 (0.080%) ISO/IEC 27001
8 1 (0.080%) MiFID
8 1 (0.080%) PCI DSS
System Software
1 437 (34.88%) Active Directory
2 40 (3.19%) VMware Infrastructure
3 27 (2.15%) Virtual Desktop
4 20 (1.60%) XenDesktop
5 16 (1.28%) XenApp
6 10 (0.80%) XenServer
7 6 (0.48%) Virtual Machines
8 5 (0.40%) BitLocker
8 5 (0.40%) Hyper-V
9 4 (0.32%) vSphere
10 3 (0.24%) VMware ESXi
11 2 (0.16%) Terminal Server
11 2 (0.16%) Virtual Servers
12 1 (0.080%) Citrix Presentation Server
12 1 (0.080%) Microsoft App-V
12 1 (0.080%) Terminal Services
12 1 (0.080%) VMware Workstation
Systems Management
1 74 (5.91%) SCCM
2 22 (1.76%) AirWatch
3 15 (1.20%) OVSD
3 15 (1.20%) Systems Management Server (SMS)
4 14 (1.12%) vCenter Server
5 11 (0.88%) OpenView
6 7 (0.56%) WSUS
7 4 (0.32%) ZABBIX
8 3 (0.24%) HP Quality Center
8 3 (0.24%) Microsoft Intune
8 3 (0.24%) Terraform
9 2 (0.16%) DameWare
9 2 (0.16%) Tivoli
10 1 (0.080%) Backup Exec
10 1 (0.080%) Control-M
10 1 (0.080%) IBM BigFix
10 1 (0.080%) Microsoft Data Protection Manager
10 1 (0.080%) Norton AntiVirus
10 1 (0.080%) Perfmon
10 1 (0.080%) ZENworks
Vendors
1 416 (33.20%) Microsoft
2 159 (12.69%) Citrix
3 90 (7.18%) ServiceNow
4 64 (5.11%) Cisco
5 56 (4.47%) Remedy
6 50 (3.99%) Apple
7 48 (3.83%) VMware
8 33 (2.63%) Ivanti
9 31 (2.47%) HP
10 30 (2.39%) Sony
11 18 (1.44%) Wyse
12 17 (1.36%) iManage
12 17 (1.36%) SAP
13 16 (1.28%) McAfee
14 14 (1.12%) Oracle
15 13 (1.04%) Google
15 13 (1.04%) Lotus
16 12 (0.96%) Polycom
17 11 (0.88%) NetApp
18 10 (0.80%) Avaya