Period
to 24 November 2017

The median contractor rate for a Service Analyst was £188 per day in advertised job vacancies in England during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 213 190 151
Rank change year-on-year -23 -39 -21
Contract jobs requiring a Service Analyst 1191 1387 1695
As % of all contract IT jobs advertised in England 1.26% 1.42% 1.62%
As % of the Job Titles category 1.33% 1.50% 1.71%
Number of daily rates quoted 689 742 842
England median daily rate £188 £200 £260
Median daily rate % change year-on-year -6.25% -23.08% +30.00%
10th Percentile £105 £100 £106
90th Percentile £488 £475 £500
UK median daily rate £188 £200 £275
% change year-on-year -6.25% -27.27% +37.50%
Number of hourly rates quoted 246 304 445
England median hourly rate £13.01 £12.88 £14.00
Median hourly rate % change year-on-year +1.03% -8.04% +3.70%
10th Percentile £10.00 £10.00 £10.13
90th Percentile £18.75 £17.43 £20.15
UK median hourly rate £13.00 £12.50 £14.00
% change year-on-year +4.00% -10.71% +3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89838 92421 99413
% of contract IT jobs with a recognized job title 94.76% 94.75% 95.00%
Number of daily rates quoted 59916 60828 64292
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £630 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2650 3012 3838
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.85 £46.94 £45.00
UK median hourly rate £18.69 £18.00 £18.00
% change year-on-year +3.81% - +9.09%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst in England.

Contractor daily rate trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Analyst in England over the 6 months to 24 November 2017.

Contractor daily rate histogram for Service Analyst in England

Service Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst in England.

Contractor hourly rate trend for Service Analyst in England

Service Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Analyst in England over the 6 months to 24 November 2017.

Contractor hourly rate histogram for Service Analyst in England

Service Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -54 419 £225 -10.00% 38
South East -32 248 £175 -17.65% 21
North of England +35 183 £150 +20.00% 33
Midlands +10 159 £140 -3.45% 11
East of England +13 108 £130 -16.13% 7
Yorkshire +12 90 £163 +32.65% 15
West Midlands -3 87 £140 -29.11% 8
South West -7 80 £288 +51.32% 14
North West +20 79 £145 -7.20% 15
East Midlands 0 71 £150 +36.36% 3
North East +63 14 £300 +71.43% 3
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 November 2017, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Analyst in the job title.

1 502 (42.15%) Windows
2 445 (37.36%) ITIL
3 423 (35.52%) Active Directory
4 356 (29.89%) Microsoft
5 301 (25.27%) Finance
6 287 (24.10%) Microsoft Office
7 238 (19.98%) Windows 7
8 201 (16.88%) Service Management
9 155 (13.01%) SLA
10 142 (11.92%) Office 365
11 115 (9.66%) Windows 10
12 92 (7.72%) Citrix
13 91 (7.64%) Banking
14 89 (7.47%) ITIL Certification
15 85 (7.14%) MS Exchange
16 84 (7.05%) Analytical Skills
17 82 (6.88%) Change Management
18 80 (6.72%) Incident Management
19 78 (6.55%) Service Delivery
20 75 (6.30%) ITSM
21 66 (5.54%) Blackberry
22 65 (5.46%) Security Cleared
23 63 (5.29%) Business Analysis
24 61 (5.12%) ServiceNow
25 57 (4.79%) Windows XP
26 54 (4.53%) Microsoft Excel
26 54 (4.53%) SQL
26 54 (4.53%) Degree
27 53 (4.45%) Windows Server
28 52 (4.37%) Agile Software Development

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (7.14%) MS Exchange
2 38 (3.19%) SharePoint
3 22 (1.85%) Exchange Server 2010
4 18 (1.51%) Exchange Server 2007
5 16 (1.34%) Skype for Business
6 14 (1.18%) Blackberry Enterprise Server
7 5 (0.42%) IBM Notes
7 5 (0.42%) SAS
7 5 (0.42%) SharePoint 2010
8 4 (0.34%) Confluence
8 4 (0.34%) Exchange Server 2003
8 4 (0.34%) Exchange Server 2013
9 3 (0.25%) CMS
9 3 (0.25%) IIS
9 3 (0.25%) SharePoint 2013
10 2 (0.17%) Apache
10 2 (0.17%) EPiServer
10 2 (0.17%) JBoss
10 2 (0.17%) Moodle
11 1 (0.084%) DataSynapse
Applications
1 287 (24.10%) Microsoft Office
2 54 (4.53%) Microsoft Excel
3 28 (2.35%) Microsoft PowerPoint
4 16 (1.34%) MS Visio
5 2 (0.17%) Microsoft Project
5 2 (0.17%) Spreadsheet
Business Applications
1 15 (1.26%) Remedy ITSM
2 9 (0.76%) Dynamics CRM
3 6 (0.50%) CA PPM
4 5 (0.42%) Temenos T24
5 3 (0.25%) Eagle PACE
5 3 (0.25%) Temenos Globus
6 2 (0.17%) VisionPLUS
7 1 (0.084%) assyst
7 1 (0.084%) Dynamics AX
7 1 (0.084%) Maximo
7 1 (0.084%) Minerva
7 1 (0.084%) Oracle 11i
7 1 (0.084%) Oracle Applications
7 1 (0.084%) Oracle EBS
7 1 (0.084%) Oracle Financials
7 1 (0.084%) Oracle Payables
7 1 (0.084%) Oracle Receivables
7 1 (0.084%) RMDS
7 1 (0.084%) SAP R/3
7 1 (0.084%) SystmOne
Cloud Services
1 142 (11.92%) Office 365
2 10 (0.84%) Microsoft Azure
3 5 (0.42%) Azure Active Directory
3 5 (0.42%) G Suite
3 5 (0.42%) SaaS
4 3 (0.25%) Adobe Creative Cloud
4 3 (0.25%) Google Analytics
5 2 (0.17%) OneDrive
6 1 (0.084%) Amazon AWS
6 1 (0.084%) Bluemix
6 1 (0.084%) Cloud Computing
6 1 (0.084%) Dropbox
6 1 (0.084%) Google Drive
6 1 (0.084%) IBM Cloud
6 1 (0.084%) Taleo
Communications & Networking
1 47 (3.95%) Internet
1 47 (3.95%) VPN
2 46 (3.86%) DNS
3 43 (3.61%) DHCP
4 42 (3.53%) WAN
5 36 (3.02%) LAN
6 30 (2.52%) TCP/IP
7 26 (2.18%) Wireless
8 21 (1.76%) Remote Desktop
9 20 (1.68%) Skype
10 17 (1.43%) VoIP
11 14 (1.18%) SMS
12 13 (1.09%) Intranet
13 10 (0.84%) SAN
14 8 (0.67%) IP Telephony
14 8 (0.67%) Wi-Fi
15 7 (0.59%) Firewall
16 5 (0.42%) 3G
16 5 (0.42%) WebEx
17 4 (0.34%) Extranet
Database & Business Intelligence
1 11 (0.92%) SQL Server
2 3 (0.25%) Blockchain
2 3 (0.25%) BusinessObjects
2 3 (0.25%) Data Warehouse
3 2 (0.17%) PowerPivot
3 2 (0.17%) QlikView
4 1 (0.084%) Data Mart
4 1 (0.084%) EDRMS
4 1 (0.084%) InterSystems Cache
4 1 (0.084%) MySQL
4 1 (0.084%) Oracle Database
4 1 (0.084%) Oracle Database 11g
4 1 (0.084%) Oracle Discoverer
4 1 (0.084%) Oracle Reports
4 1 (0.084%) Power BI
4 1 (0.084%) Relational Database
4 1 (0.084%) SQL Server 2008
4 1 (0.084%) SQL Server Integration Services
Development Applications
1 12 (1.01%) JIRA
2 9 (0.76%) Visual Studio
3 2 (0.17%) LoadRunner
3 2 (0.17%) Oracle APEX
3 2 (0.17%) SoapUI
3 2 (0.17%) Team Foundation Server
4 1 (0.084%) MSBuild
4 1 (0.084%) Oracle Forms
4 1 (0.084%) Selenium
4 1 (0.084%) SpecFlow
General
1 301 (25.27%) Finance
2 91 (7.64%) Banking
3 51 (4.28%) Retail
4 50 (4.20%) Legal
5 37 (3.11%) Law
6 27 (2.27%) International Banking
6 27 (2.27%) Telecoms
7 19 (1.60%) Financial Institution
8 17 (1.43%) Publishing
9 16 (1.34%) Investment Banking
10 12 (1.01%) Manufacturing
11 9 (0.76%) Back Office
11 9 (0.76%) Italian Language
12 8 (0.67%) Front Office
13 7 (0.59%) Marketing
14 6 (0.50%) Advertising
14 6 (0.50%) Automotive
14 6 (0.50%) German Language
14 6 (0.50%) Retail Banking
15 5 (0.42%) Wholesale Banking
Libraries, Frameworks & Software Standards
1 7 (0.59%) Web Services
2 6 (0.50%) XML
3 5 (0.42%) .NET
3 5 (0.42%) SOAP
4 4 (0.34%) CSS
4 4 (0.34%) FIX Protocol
5 2 (0.17%) HTML
5 2 (0.17%) Middleware
6 1 (0.084%) AngularJS
6 1 (0.084%) Elastic Stack
6 1 (0.084%) J2EE
6 1 (0.084%) jQuery
6 1 (0.084%) OAuth
6 1 (0.084%) React
6 1 (0.084%) REST
6 1 (0.084%) Software Packaging
Miscellaneous
1 84 (7.05%) Analytical Skills
2 66 (5.54%) Blackberry
3 39 (3.27%) Management Information System
4 36 (3.02%) iPhone
5 31 (2.60%) NHS
6 27 (2.27%) Smartphone
7 19 (1.60%) Computer Science
8 16 (1.34%) User Experience
9 12 (1.01%) Data Centre
9 12 (1.01%) iPad
10 10 (0.84%) PDA
11 9 (0.76%) Derivative
12 8 (0.67%) Data Structures
12 8 (0.67%) Enterprise Software
12 8 (0.67%) Mobile App
13 7 (0.59%) Foreign Exchange (FX)
13 7 (0.59%) Replication
14 6 (0.50%) Driving Licence
14 6 (0.50%) Video Conferencing
14 6 (0.50%) Wiki
Operating Systems
1 502 (42.15%) Windows
2 238 (19.98%) Windows 7
3 115 (9.66%) Windows 10
4 57 (4.79%) Windows XP
5 53 (4.45%) Windows Server
6 37 (3.11%) Windows 8
7 30 (2.52%) Apple iOS
8 24 (2.02%) Android
8 24 (2.02%) Windows Server 2008
9 21 (1.76%) Windows Server 2012
10 19 (1.60%) Mac OS X
11 14 (1.18%) Linux
11 14 (1.18%) Windows 2000
12 10 (0.84%) Windows Server 2003
13 8 (0.67%) Unix
14 6 (0.50%) Windows Mobile
14 6 (0.50%) Windows Vista
15 5 (0.42%) Mac OS
16 4 (0.34%) Windows Phone
17 3 (0.25%) Red Hat Enterprise Linux
Processes & Methodologies
1 445 (37.36%) ITIL
2 201 (16.88%) Service Management
3 82 (6.88%) Change Management
4 80 (6.72%) Incident Management
5 78 (6.55%) Service Delivery
6 75 (6.30%) ITSM
7 63 (5.29%) Business Analysis
8 52 (4.37%) Agile Software Development
9 45 (3.78%) Project Management
10 43 (3.61%) ITIL V3
10 43 (3.61%) Stakeholder Management
11 40 (3.36%) Migration
11 40 (3.36%) Problem Management
12 31 (2.60%) User Acceptance Testing
13 28 (2.35%) Investment Management
13 28 (2.35%) Root Cause Analysis
14 26 (2.18%) Asset Management
14 26 (2.18%) Configuration Management
14 26 (2.18%) Data Analysis
15 25 (2.10%) CRM
Programming Languages
1 54 (4.53%) SQL
2 10 (0.84%) C#
3 9 (0.76%) PowerShell
4 6 (0.50%) C
4 6 (0.50%) Java
5 5 (0.42%) PL/SQL
6 4 (0.34%) R
7 3 (0.25%) Perl
7 3 (0.25%) Python
8 2 (0.17%) JavaScript
8 2 (0.17%) Shell Script
8 2 (0.17%) VB
8 2 (0.17%) VB6
9 1 (0.084%) Bash Shell
9 1 (0.084%) C++
9 1 (0.084%) RPG
9 1 (0.084%) RPG IV
9 1 (0.084%) Tcl
9 1 (0.084%) T-SQL
9 1 (0.084%) VBA
Qualifications
1 89 (7.47%) ITIL Certification
2 65 (5.46%) Security Cleared
3 54 (4.53%) Degree
4 42 (3.53%) SC Cleared
5 30 (2.52%) Microsoft Certification
6 25 (2.10%) MCP
7 16 (1.34%) ITIL Foundation Certificate
8 14 (1.18%) DV Cleared
9 13 (1.09%) ISEB
10 9 (0.76%) MCSE
11 8 (0.67%) MCDST
12 7 (0.59%) A+ Certification
12 7 (0.59%) ISTQB
13 6 (0.50%) Computer Science Degree
14 4 (0.34%) MCITP
15 3 (0.25%) CCENT
15 3 (0.25%) IIBA
16 2 (0.17%) CBAP
16 2 (0.17%) DBS Check
16 2 (0.17%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 155 (13.01%) SLA
2 28 (2.35%) PMO
3 26 (2.18%) ISO/IEC 20000
3 26 (2.18%) QA
4 25 (2.10%) ISO 9001
5 15 (1.26%) GDPR
6 11 (0.92%) MiFID
7 8 (0.67%) Data Quality
8 6 (0.50%) Sarbanes-Oxley
9 5 (0.42%) EMIR
9 5 (0.42%) ISO/IEC 27001
9 5 (0.42%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 3 (0.25%) PCI DSS
11 2 (0.17%) FATCA
11 2 (0.17%) ISO 22301
11 2 (0.17%) ISO/IEC 19770
12 1 (0.084%) Disclosure Scotland
12 1 (0.084%) P3O
12 1 (0.084%) PMBOK
12 1 (0.084%) PSD2
System Software
1 423 (35.52%) Active Directory
2 20 (1.68%) vSphere
3 17 (1.43%) VMware Infrastructure
4 13 (1.09%) XenApp
5 5 (0.42%) Hyper-V
5 5 (0.42%) Terminal Services
6 3 (0.25%) Virtual Machines
7 2 (0.17%) Virtual Desktop
7 2 (0.17%) VMware ESXi
8 1 (0.084%) ISA Server
8 1 (0.084%) Microsoft App-V
8 1 (0.084%) Oracle RAC
8 1 (0.084%) Samba
8 1 (0.084%) Terminal Server
8 1 (0.084%) XenDesktop
Systems Management
1 48 (4.03%) SCCM
2 16 (1.34%) Systems Management Server (SMS)
3 12 (1.01%) AirWatch
4 9 (0.76%) HP Quality Center
5 7 (0.59%) OVSD
6 4 (0.34%) DameWare
6 4 (0.34%) Microsoft Intune
6 4 (0.34%) SCOM
7 3 (0.25%) Netcool
8 2 (0.17%) EMC NetWorker
8 2 (0.17%) vRealize
9 1 (0.084%) Backup Exec
9 1 (0.084%) CA Single Sign-On
9 1 (0.084%) Cisco CUCM
9 1 (0.084%) Kibana
9 1 (0.084%) MAILsweeper
9 1 (0.084%) PowerCLI
9 1 (0.084%) SafeCom
9 1 (0.084%) Tivoli Storage Manager
9 1 (0.084%) ZABBIX
Vendors
1 356 (29.89%) Microsoft
2 92 (7.72%) Citrix
3 61 (5.12%) ServiceNow
4 47 (3.95%) HP
5 46 (3.86%) VMware
6 45 (3.78%) Cisco
7 36 (3.02%) Remedy
8 35 (2.94%) Apple
9 28 (2.35%) LANDesk
10 19 (1.60%) Google
11 12 (1.01%) Altiris
11 12 (1.01%) SAP
12 10 (0.84%) BMC
12 10 (0.84%) McAfee
13 9 (0.76%) Dell
13 9 (0.76%) iManage
13 9 (0.76%) Oracle
14 8 (0.67%) Adobe
14 8 (0.67%) Avaya
14 8 (0.67%) NetApp