Period
to 16 August 2018

The median contractor rate for a Service Analyst was £175 per day in advertised job vacancies in England during the 6 months to 16 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK > England
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 217 224 190
Rank change year-on-year +7 -34 -42
Contract jobs requiring a Service Analyst 1,195 1,019 1,459
As % of all contract IT jobs advertised in England 1.28% 1.16% 1.45%
As % of the Job Titles category 1.35% 1.22% 1.52%
Number of daily rates quoted 654 585 793
England median daily rate £175 £235 £228
Median daily rate % change year-on-year -25.53% +3.30% -16.89%
10th Percentile £103 £105 £104
90th Percentile £488 £488 £475
UK median daily rate £165 £225 £230
% change year-on-year -26.67% -2.17% -16.36%
Number of hourly rates quoted 235 207 306
England median hourly rate £14.00 £13.50 £13.50
Median hourly rate % change year-on-year +3.70% - +2.08%
10th Percentile £11.00 £10.00 £10.00
90th Percentile £18.75 £18.00 £19.50
UK median hourly rate £14.00 £13.50 £13.50
% change year-on-year +3.70% - +2.51%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 88,572 83,773 95,886
% of contract IT jobs with a recognized job title 94.83% 94.98% 95.08%
Number of daily rates quoted 58,626 54,843 63,245
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £275 £263 £258
90th Percentile £638 £625 £600
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,824 2,552 2,824
England median hourly rate £18.50 £18.50 £19.00
Median hourly rate % change year-on-year - -2.63% +6.92%
10th Percentile £11.17 £10.75 £10.42
90th Percentile £48.75 £48.75 £46.00
UK median hourly rate £17.88 £18.70 £19.00
% change year-on-year -4.39% -1.58% +6.38%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst in England.

Contractor daily rate trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Analyst in England over the 6 months to 16 August 2018.

Contractor daily rate histogram for Service Analyst in England

Service Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst in England.

Contractor hourly rate trend for Service Analyst in England

Service Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Analyst in England over the 6 months to 16 August 2018.

Contractor hourly rate histogram for Service Analyst in England

Service Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the England region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +39 445 £200 -11.11% 33
North of England +22 204 £170 +13.33% 28
South East -58 190 £160 -54.29% 24
Midlands +18 175 £140 -24.83% 18
North West +39 120 £150 - 14
East of England +28 120 £150 -29.41% 12
West Midlands -3 102 £122 -34.05% 11
East Midlands +19 69 £190 -32.14% 6
Yorkshire -36 65 £388 +210.00% 11
South West -2 60 £275 -8.50% 13
North East 0 19 £150 -53.85% 3
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 August 2018, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Analyst in the job title.

1 490 (41.00%) Windows
2 418 (34.98%) Active Directory
3 381 (31.88%) Microsoft
4 360 (30.13%) ITIL
5 316 (26.44%) Microsoft Office
6 282 (23.60%) Finance
7 177 (14.81%) Office 365
8 176 (14.73%) Windows 7
9 158 (13.22%) Windows 10
10 148 (12.38%) Citrix
11 146 (12.22%) Problem-Solving
12 142 (11.88%) Service Management
13 133 (11.13%) SLA
14 112 (9.37%) Incident Management
15 99 (8.28%) ITSM
16 98 (8.20%) ServiceNow
17 90 (7.53%) Analytical Skills
18 83 (6.95%) Agile Software Development
19 80 (6.69%) Service Delivery
20 75 (6.28%) Microsoft Excel
21 72 (6.03%) Business Analysis
22 71 (5.94%) SCCM
23 66 (5.52%) Stakeholder Management
23 66 (5.52%) Cisco
24 62 (5.19%) Problem Management
25 61 (5.10%) Security Cleared
25 61 (5.10%) Banking
26 60 (5.02%) Change Management
27 59 (4.94%) MS Exchange
27 59 (4.94%) Retail

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (4.94%) MS Exchange
2 31 (2.59%) SharePoint
3 25 (2.09%) Skype for Business
4 21 (1.76%) Exchange Server 2010
5 17 (1.42%) Confluence
6 11 (0.92%) Exchange Server 2013
6 11 (0.92%) IBM Notes
7 10 (0.84%) Blackberry Enterprise Server
8 7 (0.59%) SAS
9 6 (0.50%) Quickr
10 3 (0.25%) Exchange Server 2003
10 3 (0.25%) IIS
10 3 (0.25%) JBoss
10 3 (0.25%) Tomcat
11 2 (0.17%) CMS
11 2 (0.17%) Exchange Server 2007
11 2 (0.17%) SharePoint 2013
11 2 (0.17%) WebLogic
11 2 (0.17%) WordPress
12 1 (0.084%) GeoServer
Applications
1 316 (26.44%) Microsoft Office
2 75 (6.28%) Microsoft Excel
3 36 (3.01%) Microsoft PowerPoint
4 23 (1.92%) MS Visio
5 7 (0.59%) Microsoft Project
6 5 (0.42%) InfoPath
7 1 (0.084%) Spreadsheet
Business Applications
1 11 (0.92%) Elite 3E
2 9 (0.75%) Carpe Diem
3 6 (0.50%) assyst
4 3 (0.25%) SAP ERP
5 2 (0.17%) Infor SunSystems
5 2 (0.17%) ReMetrica
6 1 (0.084%) Dynamics CRM
6 1 (0.084%) Maximo
6 1 (0.084%) NetSuite
6 1 (0.084%) Remedy ITSM
6 1 (0.084%) RMDS
6 1 (0.084%) Salesforce.com CRM
6 1 (0.084%) SAP APO
6 1 (0.084%) SAP FI-GL
6 1 (0.084%) SAP MDM
6 1 (0.084%) SAP MM
6 1 (0.084%) SAP S/4HANA
Cloud Services
1 177 (14.81%) Office 365
2 15 (1.26%) Microsoft Azure
3 6 (0.50%) Amazon AWS
4 5 (0.42%) IBM Blueworks
5 4 (0.33%) Azure Active Directory
5 4 (0.33%) Mimecast
6 3 (0.25%) Cloud Computing
6 3 (0.25%) GitHub
7 2 (0.17%) OneDrive
7 2 (0.17%) SaaS
7 2 (0.17%) Yammer
8 1 (0.084%) Boomi
8 1 (0.084%) Dropbox
8 1 (0.084%) iPaaS
8 1 (0.084%) PaaS
Communications & Networking
1 50 (4.18%) VPN
2 46 (3.85%) Internet
3 39 (3.26%) DNS
4 37 (3.10%) TCP/IP
5 36 (3.01%) Skype
6 34 (2.85%) DHCP
7 33 (2.76%) Remote Desktop
8 31 (2.59%) WAN
9 30 (2.51%) LAN
10 23 (1.92%) Intranet
11 21 (1.76%) VoIP
12 12 (1.00%) Wireless
13 10 (0.84%) FTP
14 9 (0.75%) SMS
15 5 (0.42%) ADSL
15 5 (0.42%) Broadband
15 5 (0.42%) Ethernet
15 5 (0.42%) WebEx
15 5 (0.42%) Wi-Fi
16 4 (0.33%) Firewall
Database & Business Intelligence
1 33 (2.76%) SQL Server
2 12 (1.00%) Blockchain
3 9 (0.75%) Data Warehouse
4 5 (0.42%) Relational Database
4 5 (0.42%) SQL Server Integration Services
5 4 (0.33%) DTS
5 4 (0.33%) MongoDB
6 3 (0.25%) PostgreSQL
6 3 (0.25%) QlikView
7 2 (0.17%) MySQL
7 2 (0.17%) Power BI
7 2 (0.17%) SAP Data Services
8 1 (0.084%) BusinessObjects
8 1 (0.084%) Data Mining
8 1 (0.084%) DB2
8 1 (0.084%) GIS
8 1 (0.084%) RDBMS
8 1 (0.084%) SAP BW
8 1 (0.084%) SAP HANA
8 1 (0.084%) SQL Server Reporting Services
Development Applications
1 29 (2.43%) JIRA
2 4 (0.33%) Git (software)
3 3 (0.25%) Jenkins
3 3 (0.25%) Toad
4 1 (0.084%) ERwin
4 1 (0.084%) LSMW
4 1 (0.084%) MagicDraw
4 1 (0.084%) SoapUI
4 1 (0.084%) Team Foundation Server
4 1 (0.084%) Visual Studio Team System
General
1 282 (23.60%) Finance
2 61 (5.10%) Banking
3 59 (4.94%) Retail
4 54 (4.52%) Law
5 41 (3.43%) Legal
6 28 (2.34%) Telecoms
7 17 (1.42%) German Language
7 17 (1.42%) Manufacturing
8 14 (1.17%) Financial Institution
8 14 (1.17%) Pharmaceutical
9 13 (1.09%) French Language
10 12 (1.00%) Advertising
11 10 (0.84%) Front Office
12 9 (0.75%) Back Office
13 7 (0.59%) Investment Banking
13 7 (0.59%) Italian Language
14 6 (0.50%) Portuguese Language
15 5 (0.42%) Dutch Language
15 5 (0.42%) Publishing
15 5 (0.42%) Spanish Language
Libraries, Frameworks & Software Standards
1 11 (0.92%) XML
2 5 (0.42%) Web Services
3 4 (0.33%) XSD
4 3 (0.25%) COM
4 3 (0.25%) RabbitMQ
5 2 (0.17%) CSS
5 2 (0.17%) HTML
5 2 (0.17%) Middleware
6 1 (0.084%) BAPI
6 1 (0.084%) Django
6 1 (0.084%) FIX Protocol
6 1 (0.084%) FpML
6 1 (0.084%) GeoJSON
6 1 (0.084%) JSON
6 1 (0.084%) REST
6 1 (0.084%) SOAP
6 1 (0.084%) Velocity
6 1 (0.084%) WebSphere MQ
Miscellaneous
1 90 (7.53%) Analytical Skills
2 43 (3.60%) Management Information System
3 40 (3.35%) Blackberry
4 39 (3.26%) iPhone
5 26 (2.18%) NHS
6 23 (1.92%) CMDB
7 21 (1.76%) iPad
7 21 (1.76%) Smartphone
8 20 (1.67%) Self-Motivation
9 18 (1.51%) Computer Science
10 15 (1.26%) Video Conferencing
11 12 (1.00%) Fat Client
11 12 (1.00%) Thin Client
12 10 (0.84%) Derivative
13 9 (0.75%) User Experience
14 7 (0.59%) Credit Risk
14 7 (0.59%) Handset
15 6 (0.50%) Data Centre
15 6 (0.50%) Enterprise Software
15 6 (0.50%) Foreign Exchange (FX)
Operating Systems
1 490 (41.00%) Windows
2 176 (14.73%) Windows 7
3 158 (13.22%) Windows 10
4 52 (4.35%) Windows Server
5 46 (3.85%) Windows 8
6 42 (3.51%) Windows XP
7 35 (2.93%) Android
8 29 (2.43%) Mac OS X
9 23 (1.92%) Apple iOS
10 21 (1.76%) Windows Server 2012
11 20 (1.67%) Windows Server 2008
12 19 (1.59%) Unix
13 13 (1.09%) Linux
14 11 (0.92%) Windows Vista
15 9 (0.75%) Mac OS
15 9 (0.75%) Windows Server 2003
16 8 (0.67%) Windows 2000
17 3 (0.25%) Windows Mobile
18 1 (0.084%) AIX
18 1 (0.084%) Solaris
Processes & Methodologies
1 360 (30.13%) ITIL
2 146 (12.22%) Problem-Solving
3 142 (11.88%) Service Management
4 112 (9.37%) Incident Management
5 99 (8.28%) ITSM
6 83 (6.95%) Agile Software Development
7 80 (6.69%) Service Delivery
8 72 (6.03%) Business Analysis
9 66 (5.52%) Stakeholder Management
10 62 (5.19%) Problem Management
11 60 (5.02%) Change Management
12 51 (4.27%) ITIL V3
13 33 (2.76%) Migration
14 30 (2.51%) Project Management
15 28 (2.34%) Service Design
16 26 (2.18%) Asset Management
16 26 (2.18%) Mathematics
16 26 (2.18%) Time Management
17 25 (2.09%) Change Control
18 24 (2.01%) User Stories
Programming Languages
1 58 (4.85%) SQL
2 13 (1.09%) PowerShell
3 9 (0.75%) Java
4 8 (0.67%) VBA
5 7 (0.59%) Python
6 5 (0.42%) C
7 3 (0.25%) PL/SQL
7 3 (0.25%) T-SQL
8 2 (0.17%) JavaScript
9 1 (0.084%) MATLAB
9 1 (0.084%) R
Qualifications
1 61 (5.10%) Security Cleared
2 43 (3.60%) MCP
2 43 (3.60%) SC Cleared
3 42 (3.51%) Degree
3 42 (3.51%) Microsoft Certification
4 37 (3.10%) ITIL Certification
5 23 (1.92%) MCSA
6 20 (1.67%) MCSE
7 19 (1.59%) ITIL Foundation Certificate
8 11 (0.92%) HNC
9 9 (0.75%) Cisco Certification
9 9 (0.75%) MCITP
10 8 (0.67%) CCNA
10 8 (0.67%) DV Cleared
11 7 (0.59%) DBS Check
11 7 (0.59%) IIBA
11 7 (0.59%) ISEB
12 5 (0.42%) A+ Certification
12 5 (0.42%) Computer Science Degree
12 5 (0.42%) MOS
Quality Assurance & Compliance
1 133 (11.13%) SLA
2 29 (2.43%) PMO
3 20 (1.67%) QA
4 16 (1.34%) Data Quality
5 12 (1.00%) GDPR
6 7 (0.59%) IFRS
6 7 (0.59%) IFRS 9
7 6 (0.50%) MiFID
8 2 (0.17%) PCI DSS
9 1 (0.084%) BS25999
9 1 (0.084%) Dodd-Frank
9 1 (0.084%) EMIR
9 1 (0.084%) HL7
9 1 (0.084%) ISO 22301
9 1 (0.084%) ISO 8583
9 1 (0.084%) ISO/IEC 20000
9 1 (0.084%) ISO/IEC 27001
9 1 (0.084%) PSD2
9 1 (0.084%) Sarbanes-Oxley
System Software
1 418 (34.98%) Active Directory
2 29 (2.43%) VMware Infrastructure
3 20 (1.67%) XenDesktop
4 18 (1.51%) XenApp
5 16 (1.34%) Virtual Desktop
6 8 (0.67%) Virtual Machines
6 8 (0.67%) XenServer
7 6 (0.50%) BitLocker
7 6 (0.50%) Hyper-V
8 4 (0.33%) vSphere
9 3 (0.25%) Terminal Services
9 3 (0.25%) VMware ESXi
10 2 (0.17%) Microsoft App-V
11 1 (0.084%) Citrix Presentation Server
11 1 (0.084%) Terminal Server
11 1 (0.084%) VMware Workstation
Systems Management
1 71 (5.94%) SCCM
2 18 (1.51%) AirWatch
2 18 (1.51%) Systems Management Server (SMS)
3 9 (0.75%) OVSD
3 9 (0.75%) WSUS
4 7 (0.59%) OpenView
5 5 (0.42%) vCenter Server
6 4 (0.33%) SCOM
7 3 (0.25%) DameWare
7 3 (0.25%) Terraform
8 2 (0.17%) Microsoft Intune
8 2 (0.17%) ZENworks
9 1 (0.084%) Backup Exec
9 1 (0.084%) Control-M
9 1 (0.084%) HAProxy
9 1 (0.084%) Norton AntiVirus
9 1 (0.084%) Perfmon
9 1 (0.084%) SCOrch
9 1 (0.084%) SCSM
9 1 (0.084%) Tivoli Endpoint Manager
Vendors
1 381 (31.88%) Microsoft
2 148 (12.38%) Citrix
3 98 (8.20%) ServiceNow
4 66 (5.52%) Cisco
5 44 (3.68%) VMware
6 41 (3.43%) Apple
7 40 (3.35%) Ivanti
8 37 (3.10%) Remedy
9 28 (2.34%) HP
10 25 (2.09%) iManage
11 22 (1.84%) NetApp
12 18 (1.51%) SAP
13 13 (1.09%) Google
13 13 (1.09%) McAfee
14 12 (1.00%) Oracle
15 11 (0.92%) Lotus
15 11 (0.92%) Sony
16 9 (0.75%) Avaya
16 9 (0.75%) Wyse
17 7 (0.59%) Hummingbird