Period
to 18 February 2018

The median contractor rate for a Service Analyst was £175 per day in advertised job vacancies in England during the 6 months to 18 February 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK > England
6 months to
18 Feb 2018
Same period 2017 Same period 2016
Rank 195 201 169
Rank change year-on-year +6 -32 -43
Contract jobs requiring a Service Analyst 1,242 1,131 1,521
As % of all contract IT jobs advertised in England 1.35% 1.28% 1.53%
As % of the Job Titles category 1.43% 1.35% 1.61%
Number of daily rates quoted 721 601 794
England median daily rate £175 £200 £260
Median daily rate % change year-on-year -12.50% -23.08% +23.81%
10th Percentile £105 £106 £105
90th Percentile £488 £475 £495
UK median daily rate £175 £200 £268
% change year-on-year -12.50% -25.44% +30.06%
Number of hourly rates quoted 249 262 368
England median hourly rate £13.00 £12.50 £13.50
Median hourly rate % change year-on-year +4.00% -7.41% +3.85%
10th Percentile £10.00 £10.00 £10.20
90th Percentile £18.75 £18.00 £21.55
UK median hourly rate £12.92 £12.50 £13.50
% change year-on-year +3.32% -7.41% +3.85%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 86,860 83,617 94,320
% of contract IT jobs with a recognized job title 94.71% 94.74% 95.15%
Number of daily rates quoted 58,250 54,901 61,259
England median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £256 £255
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 2,577 2,931 3,500
England median hourly rate £18.70 £18.50 £18.50
Median hourly rate % change year-on-year +1.08% - +12.12%
10th Percentile £11.00 £10.55 £10.50
90th Percentile £48.00 £47.50 £47.50
UK median hourly rate £18.70 £18.00 £19.00
% change year-on-year +3.89% -5.26% +15.15%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst in England.

Contractor daily rate trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Analyst in England over the 6 months to 18 February 2018.

Contractor daily rate histogram for Service Analyst in England

Service Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst in England.

Contractor hourly rate trend for Service Analyst in England

Service Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Analyst in England over the 6 months to 18 February 2018.

Contractor hourly rate histogram for Service Analyst in England

Service Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the England region over the 6 months to 18 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -8 471 £200 -9.09% 60
South East -23 240 £165 -22.35% 43
North of England +32 200 £145 +16.00% 60
Midlands -6 139 £140 -49.09% 24
East of England +25 119 £130 -6.31% 24
North West +25 92 £135 +5.88% 27
Yorkshire -10 91 £200 +60.00% 28
South West +19 76 £300 +87.50% 23
West Midlands -20 74 £164 -34.50% 9
East Midlands +2 62 £114 -49.34% 15
North East +44 17 £125 -28.57% 5
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 February 2018, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Analyst in the job title.

1 534 (43.00%) Windows
2 466 (37.52%) ITIL
3 456 (36.71%) Active Directory
4 392 (31.56%) Microsoft
5 307 (24.72%) Finance
6 303 (24.40%) Microsoft Office
7 263 (21.18%) Windows 7
8 218 (17.55%) Service Management
9 172 (13.85%) SLA
10 163 (13.12%) Office 365
11 139 (11.19%) Windows 10
12 128 (10.31%) Citrix
13 116 (9.34%) Incident Management
14 104 (8.37%) ITIL Certification
14 104 (8.37%) MS Exchange
15 89 (7.17%) Security Cleared
16 88 (7.09%) Change Management
17 87 (7.00%) Service Delivery
18 85 (6.84%) ITSM
18 85 (6.84%) Banking
19 82 (6.60%) Analytical Skills
20 77 (6.20%) Agile Software Development
20 77 (6.20%) Business Analysis
21 69 (5.56%) SC Cleared
22 68 (5.48%) SCCM
23 65 (5.23%) Problem Management
23 65 (5.23%) Legal
24 62 (4.99%) Cisco
25 60 (4.83%) VPN
26 59 (4.75%) Retail

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 104 (8.37%) MS Exchange
2 33 (2.66%) SharePoint
3 23 (1.85%) Exchange Server 2010
4 20 (1.61%) Blackberry Enterprise Server
5 19 (1.53%) Skype for Business
6 15 (1.21%) Exchange Server 2007
7 9 (0.72%) SharePoint 2010
8 8 (0.64%) IBM Notes
9 7 (0.56%) Confluence
10 6 (0.48%) Exchange Server 2013
11 4 (0.32%) SAS
12 3 (0.24%) CMS
12 3 (0.24%) JBoss
12 3 (0.24%) Tomcat
13 2 (0.16%) Apache
13 2 (0.16%) EPiServer
13 2 (0.16%) Exchange Server 2003
13 2 (0.16%) IIS
13 2 (0.16%) Moodle
13 2 (0.16%) WebSphere
Applications
1 303 (24.40%) Microsoft Office
2 54 (4.35%) Microsoft Excel
3 28 (2.25%) Microsoft PowerPoint
4 14 (1.13%) MS Visio
5 6 (0.48%) Microsoft Project
6 5 (0.40%) Adobe Creative Suite
6 5 (0.40%) InDesign
6 5 (0.40%) Photoshop
7 1 (0.081%) InfoPath
Business Applications
1 9 (0.72%) Elite 3E
1 9 (0.72%) RMDS
2 8 (0.64%) Carpe Diem
2 8 (0.64%) Remedy ITSM
3 6 (0.48%) Dynamics CRM
4 5 (0.40%) Temenos T24
5 3 (0.24%) Temenos Globus
5 3 (0.24%) Unit4 Business World
6 2 (0.16%) CA PPM
6 2 (0.16%) Markit EDM
6 2 (0.16%) Oracle Financials
7 1 (0.081%) Distributed Ledger
7 1 (0.081%) Eagle PACE
7 1 (0.081%) Eikon
7 1 (0.081%) INSURE/90
7 1 (0.081%) Oracle Assets
7 1 (0.081%) Oracle Payables
7 1 (0.081%) Oracle Receivables
7 1 (0.081%) Payment Gateway
7 1 (0.081%) SAP BPC
Cloud Services
1 163 (13.12%) Office 365
2 8 (0.64%) Amazon AWS
3 7 (0.56%) Microsoft Azure
3 7 (0.56%) SaaS
4 5 (0.40%) G Suite
5 3 (0.24%) Adobe Creative Cloud
5 3 (0.24%) Cloud Computing
6 2 (0.16%) Dropbox
7 1 (0.081%) Dynamics 365
7 1 (0.081%) Google Drive
7 1 (0.081%) OneDrive
7 1 (0.081%) Taleo
Communications & Networking
1 60 (4.83%) VPN
2 49 (3.95%) Internet
3 44 (3.54%) DNS
4 40 (3.22%) DHCP
5 32 (2.58%) TCP/IP
6 31 (2.50%) WAN
7 28 (2.25%) LAN
8 26 (2.09%) Remote Desktop
8 26 (2.09%) VoIP
9 25 (2.01%) Skype
10 22 (1.77%) Wireless
11 19 (1.53%) Intranet
12 18 (1.45%) SMS
13 9 (0.72%) SAN
13 9 (0.72%) SSL
14 7 (0.56%) Firewall
14 7 (0.56%) Wi-Fi
15 5 (0.40%) ATM
15 5 (0.40%) Broadband
16 4 (0.32%) IP Telephony
Database & Business Intelligence
1 8 (0.64%) SQL Server
2 6 (0.48%) Data Warehouse
3 5 (0.40%) Blockchain
3 5 (0.40%) BusinessObjects
4 4 (0.32%) QlikView
5 2 (0.16%) BusinessObjects Web Intelligence
5 2 (0.16%) Data Mart
5 2 (0.16%) Pentaho
5 2 (0.16%) Power BI
5 2 (0.16%) PowerPivot
5 2 (0.16%) SAP Data Services
5 2 (0.16%) SQL Server 2008
5 2 (0.16%) SQL Server Integration Services
5 2 (0.16%) Star Schema
6 1 (0.081%) GIS
6 1 (0.081%) InterSystems Cache
6 1 (0.081%) Oracle Database
6 1 (0.081%) Oracle Database 11g
6 1 (0.081%) Oracle Discoverer
6 1 (0.081%) Oracle Reports
Development Applications
1 19 (1.53%) JIRA
2 7 (0.56%) Visual Studio
3 4 (0.32%) SoapUI
4 3 (0.24%) Axure RP
4 3 (0.24%) Balsamiq Mockups
5 2 (0.16%) Oracle APEX
6 1 (0.081%) Jenkins
6 1 (0.081%) MSBuild
6 1 (0.081%) Oracle Forms
6 1 (0.081%) ProC
6 1 (0.081%) Protractor
6 1 (0.081%) Team Foundation Server
6 1 (0.081%) Toad
General
1 307 (24.72%) Finance
2 85 (6.84%) Banking
3 65 (5.23%) Legal
4 59 (4.75%) Retail
5 35 (2.82%) Law
6 32 (2.58%) Telecoms
7 27 (2.17%) International Banking
8 24 (1.93%) Publishing
9 21 (1.69%) Financial Institution
10 15 (1.21%) Manufacturing
11 12 (0.97%) Marketing
12 8 (0.64%) Front Office
12 8 (0.64%) German Language
12 8 (0.64%) Investment Banking
13 6 (0.48%) Retail Banking
14 5 (0.40%) Automotive
14 5 (0.40%) Back Office
14 5 (0.40%) Electronics
14 5 (0.40%) French Language
15 4 (0.32%) Advertising
Libraries, Frameworks & Software Standards
1 7 (0.56%) Web Services
2 6 (0.48%) XML
3 4 (0.32%) SOAP
4 3 (0.24%) CSS
5 2 (0.16%) .NET
5 2 (0.16%) WebSphere MQ
6 1 (0.081%) Angular 2
6 1 (0.081%) AngularJS
6 1 (0.081%) FIX Protocol
6 1 (0.081%) HTML
6 1 (0.081%) J2EE
6 1 (0.081%) Middleware
6 1 (0.081%) Software Packaging
6 1 (0.081%) Spring
6 1 (0.081%) Spring Boot
Miscellaneous
1 82 (6.60%) Analytical Skills
2 57 (4.59%) Blackberry
3 50 (4.03%) Management Information System
4 47 (3.78%) Smartphone
5 42 (3.38%) iPhone
6 29 (2.33%) NHS
7 20 (1.61%) User Experience
8 18 (1.45%) Computer Science
9 15 (1.21%) iPad
10 12 (0.97%) Data Structures
11 10 (0.81%) Enterprise Software
11 10 (0.81%) Mobile Computing
12 8 (0.64%) Data Centre
12 8 (0.64%) Fat Client
12 8 (0.64%) Thin Client
12 8 (0.64%) Video Conferencing
13 7 (0.56%) PDA
14 6 (0.48%) BYOD
15 5 (0.40%) Driving Licence
15 5 (0.40%) Reinsurance
Operating Systems
1 534 (43.00%) Windows
2 263 (21.18%) Windows 7
3 139 (11.19%) Windows 10
4 49 (3.95%) Windows Server
5 46 (3.70%) Windows XP
6 40 (3.22%) Android
7 39 (3.14%) Windows 8
8 37 (2.98%) Apple iOS
9 32 (2.58%) Windows Server 2008
10 30 (2.42%) Windows Server 2012
11 20 (1.61%) Mac OS X
12 14 (1.13%) Windows Server 2003
13 13 (1.05%) Windows 2000
14 12 (0.97%) Windows Mobile
15 8 (0.64%) Unix
16 7 (0.56%) Linux
16 7 (0.56%) Mac OS
17 3 (0.24%) Windows Phone
18 2 (0.16%) Red Hat Enterprise Linux
18 2 (0.16%) Solaris
Processes & Methodologies
1 466 (37.52%) ITIL
2 218 (17.55%) Service Management
3 116 (9.34%) Incident Management
4 88 (7.09%) Change Management
5 87 (7.00%) Service Delivery
6 85 (6.84%) ITSM
7 77 (6.20%) Agile Software Development
7 77 (6.20%) Business Analysis
8 65 (5.23%) Problem Management
9 52 (4.19%) Project Management
9 52 (4.19%) Stakeholder Management
10 46 (3.70%) ITIL V3
11 44 (3.54%) Migration
12 32 (2.58%) Ticket Management
13 30 (2.42%) User Acceptance Testing
14 28 (2.25%) Configuration Management
14 28 (2.25%) CRM
15 27 (2.17%) Change Control
16 26 (2.09%) Asset Management
17 25 (2.01%) Data Analysis
Programming Languages
1 51 (4.11%) SQL
2 12 (0.97%) C
3 9 (0.72%) PowerShell
4 7 (0.56%) PL/SQL
5 6 (0.48%) C#
6 5 (0.40%) Java
7 4 (0.32%) Perl
7 4 (0.32%) Shell Script
8 3 (0.24%) Python
8 3 (0.24%) VB
9 2 (0.16%) Bash Shell
9 2 (0.16%) C++
9 2 (0.16%) R
9 2 (0.16%) T-SQL
9 2 (0.16%) VB6
10 1 (0.081%) Groovy
10 1 (0.081%) JavaScript
10 1 (0.081%) RPG
10 1 (0.081%) RPG IV
10 1 (0.081%) Tcl
Qualifications
1 104 (8.37%) ITIL Certification
2 89 (7.17%) Security Cleared
3 69 (5.56%) SC Cleared
4 43 (3.46%) Degree
4 43 (3.46%) MCP
5 24 (1.93%) Microsoft Certification
6 16 (1.29%) ITIL Foundation Certificate
7 12 (0.97%) ISEB
8 8 (0.64%) DV Cleared
9 7 (0.56%) MCSE
10 6 (0.48%) IIBA
10 6 (0.48%) MCSA
11 5 (0.40%) A+ Certification
12 4 (0.32%) AWS Certification
12 4 (0.32%) Computer Science Degree
12 4 (0.32%) MCDST
13 3 (0.24%) BPSS Clearance
13 3 (0.24%) ISTQB
13 3 (0.24%) MCITP
13 3 (0.24%) MOS
Quality Assurance & Compliance
1 172 (13.85%) SLA
2 28 (2.25%) PMO
3 25 (2.01%) ISO/IEC 20000
4 23 (1.85%) ISO 9001
5 18 (1.45%) GDPR
6 14 (1.13%) QA
7 6 (0.48%) MiFID
7 6 (0.48%) Sarbanes-Oxley
8 5 (0.40%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 4 (0.32%) Data Quality
10 3 (0.24%) EMIR
10 3 (0.24%) ISO/IEC 27001
10 3 (0.24%) PCI DSS
11 2 (0.16%) ISO 22301
11 2 (0.16%) ISO/IEC 19770
12 1 (0.081%) Disclosure Scotland
12 1 (0.081%) IFRS
12 1 (0.081%) P3O
12 1 (0.081%) PMBOK
12 1 (0.081%) Solvency II
System Software
1 456 (36.71%) Active Directory
2 29 (2.33%) XenApp
3 20 (1.61%) VMware Infrastructure
4 13 (1.05%) vSphere
5 12 (0.97%) Microsoft App-V
6 7 (0.56%) Terminal Services
7 6 (0.48%) Hyper-V
8 4 (0.32%) Virtual Machines
9 3 (0.24%) Virtual Desktop
9 3 (0.24%) XenDesktop
10 2 (0.16%) VMware ESXi
11 1 (0.081%) Citrix Presentation Server
11 1 (0.081%) Firmware
11 1 (0.081%) ISA Server
11 1 (0.081%) Oracle RAC
11 1 (0.081%) Terminal Server
11 1 (0.081%) Virtual Servers
Systems Management
1 68 (5.48%) SCCM
2 29 (2.33%) Systems Management Server (SMS)
3 16 (1.29%) AirWatch
4 10 (0.81%) OVSD
5 4 (0.32%) DameWare
5 4 (0.32%) HP Quality Center
5 4 (0.32%) MAILsweeper
5 4 (0.32%) OpenView
6 1 (0.081%) Backup Exec
6 1 (0.081%) CA Single Sign-On
6 1 (0.081%) EMC NetWorker
6 1 (0.081%) Netcool
6 1 (0.081%) SCOM
6 1 (0.081%) Single Sign-On
6 1 (0.081%) Tivoli Storage Manager
6 1 (0.081%) vRealize
6 1 (0.081%) WSUS
Vendors
1 392 (31.56%) Microsoft
2 128 (10.31%) Citrix
3 62 (4.99%) Cisco
4 53 (4.27%) ServiceNow
4 53 (4.27%) VMware
5 51 (4.11%) Apple
6 45 (3.62%) HP
6 45 (3.62%) Ivanti
7 30 (2.42%) Remedy
8 29 (2.33%) Google
9 19 (1.53%) Dell
10 18 (1.45%) Bloomberg
11 16 (1.29%) Avaya
11 16 (1.29%) iManage
11 16 (1.29%) NetApp
11 16 (1.29%) SAP
12 15 (1.21%) Altiris
13 12 (0.97%) Adobe
14 11 (0.89%) Reuters
15 9 (0.72%) Oracle