Period
to 9 December 2018

The median contractor rate for a Service Analyst was £165 per day in advertised job vacancies in England during the 6 months to 9 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK > England
6 months to
9 Dec 2018
Same period 2017 Same period 2016
Rank 218 210 196
Rank change year-on-year -8 -14 -36
Contract jobs requiring a Service Analyst 1,251 1,214 1,342
As % of all contract IT jobs advertised in England 1.31% 1.29% 1.40%
As % of the Job Titles category 1.38% 1.36% 1.47%
Number of daily rates quoted 744 696 721
England median daily rate £165 £175 £200
Median daily rate % change year-on-year -5.71% -12.50% -20.00%
10th Percentile £103 £105 £103
90th Percentile £456 £488 £475
UK median daily rate £163 £175 £200
% change year-on-year -7.14% -12.50% -25.65%
Number of hourly rates quoted 217 246 284
England median hourly rate £14.00 £13.01 £12.50
Median hourly rate % change year-on-year +7.63% +4.06% -7.41%
10th Percentile £11.00 £10.00 £9.86
90th Percentile £18.43 £18.63 £17.25
UK median hourly rate £14.00 £13.00 £12.50
% change year-on-year +7.69% +4.00% -7.41%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 90,470 89,490 91,173
% of contract IT jobs with a recognized job title 94.76% 94.90% 94.78%
Number of daily rates quoted 60,667 59,868 60,011
England median daily rate £456 £450 £425
Median daily rate % change year-on-year +1.27% +5.88% +3.03%
10th Percentile £275 £263 £255
90th Percentile £638 £638 £600
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +4.94%
Number of hourly rates quoted 2,745 2,600 3,024
England median hourly rate £18.25 £18.70 £18.00
Median hourly rate % change year-on-year -2.41% +3.89% -
10th Percentile £11.00 £10.80 £10.50
90th Percentile £48.75 £47.83 £47.00
UK median hourly rate £18.00 £18.70 £18.00
% change year-on-year -3.74% +3.89% -

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst in England.

Contractor daily rate trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Analyst in England over the 6 months to 9 December 2018.

Contractor daily rate histogram for Service Analyst in England

Service Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst in England.

Contractor hourly rate trend for Service Analyst in England

Service Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Analyst in England over the 6 months to 9 December 2018.

Contractor hourly rate histogram for Service Analyst in England

Service Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the England region over the 6 months to 9 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +40 494 £175 -13.58% 39
North of England +24 243 £165 +10.00% 35
South East -60 182 £210 +20.00% 22
Midlands -21 144 £140 - 16
North West +34 139 £133 -10.00% 15
East of England -11 111 £150 +15.41% 14
Yorkshire -5 87 £230 +64.29% 16
West Midlands -32 77 £140 - 11
South West -36 76 £129 -57.08% 6
East Midlands +4 64 £133 -2.86% 5
North East -9 17 £226 -27.60% 4
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 9 December 2018, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Analyst in the job title.

1 560 (44.76%) Windows
2 444 (35.49%) Active Directory
3 403 (32.21%) Microsoft
4 395 (31.57%) ITIL
5 379 (30.30%) Microsoft Office
6 284 (22.70%) Finance
7 216 (17.27%) Windows 7
8 204 (16.31%) Service Management
9 202 (16.15%) Windows 10
10 200 (15.99%) Office 365
11 169 (13.51%) SLA
12 157 (12.55%) Citrix
13 145 (11.59%) Problem-Solving
14 111 (8.87%) Incident Management
15 107 (8.55%) ITSM
16 91 (7.27%) Agile Software Development
17 89 (7.11%) Analytical Skills
18 87 (6.95%) MS Exchange
19 86 (6.87%) ServiceNow
20 85 (6.79%) Service Delivery
21 80 (6.39%) VPN
21 80 (6.39%) Internet
22 72 (5.76%) ITIL V3
23 68 (5.44%) Law
24 66 (5.28%) Microsoft Excel
25 65 (5.20%) Cisco
25 65 (5.20%) iPhone
26 62 (4.96%) Security Cleared
27 60 (4.80%) Management Information System
28 57 (4.56%) Stakeholder Management

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 87 (6.95%) MS Exchange
2 33 (2.64%) SharePoint
3 32 (2.56%) Exchange Server 2010
4 21 (1.68%) Skype for Business
5 19 (1.52%) Exchange Server 2013
6 15 (1.20%) Exchange Server 2007
7 14 (1.12%) IBM Notes
8 11 (0.88%) Blackberry Enterprise Server
8 11 (0.88%) Confluence
8 11 (0.88%) Exchange Server 2003
9 7 (0.56%) SAS
10 5 (0.40%) CMS
11 4 (0.32%) Quickr
12 3 (0.24%) WordPress
13 2 (0.16%) SharePoint 2013
13 2 (0.16%) WebLogic
14 1 (0.080%) WebSphere
Applications
1 379 (30.30%) Microsoft Office
2 66 (5.28%) Microsoft Excel
3 37 (2.96%) Microsoft PowerPoint
4 18 (1.44%) MS Visio
5 7 (0.56%) Microsoft Project
6 6 (0.48%) InfoPath
7 1 (0.080%) SOLIDWORKS
7 1 (0.080%) Spreadsheet
Business Applications
1 4 (0.32%) Dynamics NAV
1 4 (0.32%) Elite 3E
1 4 (0.32%) Remedy ITSM
2 3 (0.24%) assyst
2 3 (0.24%) Dynamics CRM
3 2 (0.16%) Carpe Diem
3 2 (0.16%) Kondor
4 1 (0.080%) BASE24
4 1 (0.080%) NetSuite
4 1 (0.080%) Retail-J
4 1 (0.080%) SAP APO
4 1 (0.080%) SAP ERP
4 1 (0.080%) SAP FI-GL
4 1 (0.080%) SAP MDM
4 1 (0.080%) SAP MM
Cloud Services
1 200 (15.99%) Office 365
2 20 (1.60%) Amazon AWS
3 19 (1.52%) Microsoft Azure
4 6 (0.48%) Azure Active Directory
5 5 (0.40%) SaaS
6 4 (0.32%) Cloud Computing
6 4 (0.32%) Mimecast
6 4 (0.32%) Stackdriver
7 3 (0.24%) OpenShift
8 2 (0.16%) Google Cloud Platform
8 2 (0.16%) PaaS
8 2 (0.16%) Yammer
9 1 (0.080%) Apigee
9 1 (0.080%) Boomi
9 1 (0.080%) G Suite
9 1 (0.080%) Google Analytics
9 1 (0.080%) Google Drive
9 1 (0.080%) Heroku
9 1 (0.080%) iPaaS
9 1 (0.080%) OneDrive
Communications & Networking
1 80 (6.39%) Internet
1 80 (6.39%) VPN
2 42 (3.36%) Intranet
3 41 (3.28%) WAN
4 40 (3.20%) LAN
4 40 (3.20%) TCP/IP
5 36 (2.88%) DNS
6 32 (2.56%) DHCP
7 29 (2.32%) Remote Desktop
7 29 (2.32%) Skype
8 24 (1.92%) VoIP
9 14 (1.12%) FTP
9 14 (1.12%) Wireless
10 8 (0.64%) WebEx
11 7 (0.56%) Firewall
11 7 (0.56%) Junos
11 7 (0.56%) Telepresence
11 7 (0.56%) Unified Communications
12 6 (0.48%) ADSL
12 6 (0.48%) Cisco IOS
Database & Business Intelligence
1 30 (2.40%) SQL Server
2 9 (0.72%) SQL Server 2008
3 8 (0.64%) Data Warehouse
4 4 (0.32%) QlikView
4 4 (0.32%) Relational Database
5 3 (0.24%) MongoDB
5 3 (0.24%) Power BI
6 2 (0.16%) Big Data
6 2 (0.16%) DTS
6 2 (0.16%) Electronic Patient Records
6 2 (0.16%) MySQL
6 2 (0.16%) Oracle Database
7 1 (0.080%) BusinessObjects
7 1 (0.080%) DB2
7 1 (0.080%) MS Access
7 1 (0.080%) Oracle Reports
7 1 (0.080%) PostgreSQL
7 1 (0.080%) SAP BW
7 1 (0.080%) SQL Server Integration Services
7 1 (0.080%) SQL Server Reporting Services
Development Applications
1 34 (2.72%) JIRA
2 6 (0.48%) Visual Studio Team System
3 5 (0.40%) Selenium
4 3 (0.24%) SoapUI
5 2 (0.16%) Git (software)
5 2 (0.16%) Jenkins
5 2 (0.16%) Team Foundation Server
5 2 (0.16%) Toad
6 1 (0.080%) Cucumber
6 1 (0.080%) JMeter
6 1 (0.080%) JUnit
6 1 (0.080%) Maven
6 1 (0.080%) Ranorex
6 1 (0.080%) TestRail
6 1 (0.080%) Zephyr
General
1 284 (22.70%) Finance
2 68 (5.44%) Law
3 54 (4.32%) Banking
4 47 (3.76%) Retail
5 36 (2.88%) Legal
6 30 (2.40%) Telecoms
7 22 (1.76%) Pharmaceutical
8 19 (1.52%) Manufacturing
9 16 (1.28%) French Language
10 13 (1.04%) Advertising
11 12 (0.96%) Financial Institution
12 11 (0.88%) Italian Language
13 10 (0.80%) German Language
13 10 (0.80%) Portuguese Language
13 10 (0.80%) Retail Banking
14 9 (0.72%) Russian Language
14 9 (0.72%) Spanish Language
15 8 (0.64%) Dutch Language
15 8 (0.64%) Marketing
16 6 (0.48%) Billing
Libraries, Frameworks & Software Standards
1 16 (1.28%) Web Services
2 6 (0.48%) XML
3 4 (0.32%) REST
4 3 (0.24%) HTML
4 3 (0.24%) RabbitMQ
5 2 (0.16%) .NET
5 2 (0.16%) COM
5 2 (0.16%) CSS
5 2 (0.16%) JSON
5 2 (0.16%) Node.js
5 2 (0.16%) SOAP
6 1 (0.080%) ASP.NET
6 1 (0.080%) Velocity
6 1 (0.080%) WebSphere MQ
6 1 (0.080%) XMPP
Miscellaneous
1 89 (7.11%) Analytical Skills
2 65 (5.20%) iPhone
3 60 (4.80%) Management Information System
4 40 (3.20%) Self-Motivation
5 37 (2.96%) Blackberry
6 33 (2.64%) User Experience
7 32 (2.56%) NHS
8 28 (2.24%) iPad
9 22 (1.76%) Data Centre
9 22 (1.76%) Smartphone
10 21 (1.68%) Fat Client
10 21 (1.68%) Thin Client
10 21 (1.68%) Video Conferencing
11 19 (1.52%) EPoS
12 17 (1.36%) Enterprise Software
13 14 (1.12%) CMDB
14 11 (0.88%) Wiki
15 8 (0.64%) Public Cloud
16 7 (0.56%) Foreign Exchange (FX)
17 6 (0.48%) Driving Licence
Operating Systems
1 560 (44.76%) Windows
2 216 (17.27%) Windows 7
3 202 (16.15%) Windows 10
4 54 (4.32%) Windows XP
5 50 (4.00%) Windows Server
6 47 (3.76%) Windows 8
7 41 (3.28%) Android
8 27 (2.16%) Windows Server 2008
8 27 (2.16%) Windows Server 2012
9 26 (2.08%) Unix
10 20 (1.60%) Apple iOS
11 19 (1.52%) Mac OS X
12 17 (1.36%) Windows Mobile
12 17 (1.36%) Windows Vista
13 14 (1.12%) Windows 2000
14 13 (1.04%) Linux
15 9 (0.72%) Windows Phone
16 7 (0.56%) Mac OS
16 7 (0.56%) Windows Server 2003
17 1 (0.080%) AIX
Processes & Methodologies
1 395 (31.57%) ITIL
2 204 (16.31%) Service Management
3 145 (11.59%) Problem-Solving
4 111 (8.87%) Incident Management
5 107 (8.55%) ITSM
6 91 (7.27%) Agile Software Development
7 85 (6.79%) Service Delivery
8 72 (5.76%) ITIL V3
9 57 (4.56%) Stakeholder Management
10 56 (4.48%) Problem Management
11 52 (4.16%) Business Analysis
12 49 (3.92%) Change Management
13 43 (3.44%) Ticket Management
14 37 (2.96%) Kalman Filter
15 34 (2.72%) Migration
16 33 (2.64%) Service Design
16 33 (2.64%) Web Filtering
17 31 (2.48%) Asset Management
18 28 (2.24%) Continuous Improvement
19 27 (2.16%) Disaster Recovery
Programming Languages
1 52 (4.16%) SQL
2 8 (0.64%) Java
3 5 (0.40%) PL/SQL
4 4 (0.32%) C
5 3 (0.24%) C#
5 3 (0.24%) T-SQL
6 2 (0.16%) JavaScript
6 2 (0.16%) PowerShell
7 1 (0.080%) Python
7 1 (0.080%) R
7 1 (0.080%) RPG
7 1 (0.080%) RPG IV
7 1 (0.080%) VB
Qualifications
1 62 (4.96%) Security Cleared
2 46 (3.68%) Degree
3 44 (3.52%) ITIL Certification
4 43 (3.44%) Microsoft Certification
5 42 (3.36%) SC Cleared
6 40 (3.20%) ITIL Foundation Certificate
7 33 (2.64%) MCP
8 29 (2.32%) MCSE
9 24 (1.92%) MCSA
10 16 (1.28%) HNC
11 15 (1.20%) ISEB
12 11 (0.88%) DV Cleared
13 9 (0.72%) A+ Certification
13 9 (0.72%) CCNA
13 9 (0.72%) Cisco Certification
13 9 (0.72%) IIBA
14 8 (0.64%) ISTQB
15 5 (0.40%) Computer Science Degree
15 5 (0.40%) MCITP
16 4 (0.32%) Network+ Certification
Quality Assurance & Compliance
1 169 (13.51%) SLA
2 26 (2.08%) PMO
3 12 (0.96%) Data Quality
4 11 (0.88%) QA
5 10 (0.80%) GDPR
6 6 (0.48%) Sarbanes-Oxley
7 4 (0.32%) MiFID
8 2 (0.16%) HL7
9 1 (0.080%) Disclosure Scotland
9 1 (0.080%) IFRS
9 1 (0.080%) IFRS 9
9 1 (0.080%) ISO 20022
9 1 (0.080%) PCI DSS
System Software
1 444 (35.49%) Active Directory
2 35 (2.80%) VMware Infrastructure
3 21 (1.68%) Virtual Desktop
4 18 (1.44%) XenDesktop
5 15 (1.20%) XenApp
6 11 (0.88%) XenServer
7 6 (0.48%) Terminal Server
8 3 (0.24%) vSphere
9 2 (0.16%) BitLocker
9 2 (0.16%) Hyper-V
9 2 (0.16%) Virtual Servers
10 1 (0.080%) Citrix Presentation Server
10 1 (0.080%) Microsoft App-V
10 1 (0.080%) Terminal Services
10 1 (0.080%) Virtual Machines
10 1 (0.080%) VMware Workstation
Systems Management
1 55 (4.40%) SCCM
2 22 (1.76%) AirWatch
3 19 (1.52%) vCenter Server
4 16 (1.28%) OVSD
5 14 (1.12%) OpenView
6 12 (0.96%) Systems Management Server (SMS)
7 6 (0.48%) HP Quality Center
8 4 (0.32%) HP ALM
8 4 (0.32%) Opscode Chef
8 4 (0.32%) Puppet
8 4 (0.32%) SCOM
8 4 (0.32%) ZABBIX
9 3 (0.24%) Microsoft Intune
9 3 (0.24%) WSUS
10 2 (0.16%) Tivoli
11 1 (0.080%) Backup Exec
11 1 (0.080%) Clonezilla
11 1 (0.080%) HAProxy
11 1 (0.080%) HP SiteScope
11 1 (0.080%) ZENworks
Vendors
1 403 (32.21%) Microsoft
2 157 (12.55%) Citrix
3 86 (6.87%) ServiceNow
4 65 (5.20%) Cisco
5 55 (4.40%) Apple
5 55 (4.40%) Remedy
6 44 (3.52%) Sony
7 41 (3.28%) HP
8 37 (2.96%) VMware
9 24 (1.92%) Ivanti
10 19 (1.52%) Wyse
11 18 (1.44%) SAP
12 17 (1.36%) Oracle
13 15 (1.20%) iManage
14 14 (1.12%) Lotus
15 12 (0.96%) Google
16 11 (0.88%) Avaya
17 9 (0.72%) McAfee
18 8 (0.64%) Symantec
19 7 (0.56%) Sophos