Period
to 23 May 2018

The median contractor rate for a Service Analyst was £175 per day in advertised job vacancies in England during the 6 months to 23 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Analyst
UK > England
6 months to
23 May 2018
Same period 2017 Same period 2016
Rank 217 217 187
Rank change year-on-year 0 -30 -50
Contract jobs requiring a Service Analyst 1,177 1,012 1,392
As % of all contract IT jobs advertised in England 1.28% 1.21% 1.43%
As % of the Job Titles category 1.35% 1.28% 1.51%
Number of daily rates quoted 643 577 775
England median daily rate £175 £225 £260
Median daily rate % change year-on-year -22.22% -13.46% -1.89%
10th Percentile £105 £105 £105
90th Percentile £500 £480 £488
UK median daily rate £165 £225 £260
% change year-on-year -26.67% -13.46% -5.45%
Number of hourly rates quoted 239 203 310
England median hourly rate £13.50 £13.50 £13.50
10th Percentile £10.50 £10.05 £10.08
90th Percentile £18.90 £18.40 £19.50
UK median hourly rate £13.00 £13.50 £13.33
% change year-on-year -3.70% +1.28% +6.64%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 87,342 79,162 92,478
% of contract IT jobs with a recognized job title 94.82% 94.91% 95.22%
Number of daily rates quoted 57,823 51,691 60,744
England median daily rate £450 £430 £425
Median daily rate % change year-on-year +4.65% +1.18% +6.25%
10th Percentile £270 £263 £256
90th Percentile £638 £623 £600
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 2,729 2,632 2,891
England median hourly rate £18.50 £19.00 £19.50
Median hourly rate % change year-on-year -2.63% -2.54% +11.40%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.00 £48.75 £47.91
UK median hourly rate £18.00 £18.75 £20.00
% change year-on-year -3.97% -6.28% +14.29%

Service Analyst
Job Vacancy Trend in England

Job postings that featured Service Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Analyst in England.

Contractor daily rate trend for Service Analyst in England

Service Analyst
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Analyst in England over the 6 months to 23 May 2018.

Contractor daily rate histogram for Service Analyst in England

Service Analyst
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Analyst in England.

Contractor hourly rate trend for Service Analyst in England

Service Analyst
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Analyst in England over the 6 months to 23 May 2018.

Contractor hourly rate histogram for Service Analyst in England

Service Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the England region over the 6 months to 23 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 455 £200 -10.11% 50
North of England +31 221 £150 +20.00% 32
South East -46 191 £150 -58.62% 23
Midlands -12 144 £153 -55.15% 21
North West +41 118 £148 +13.46% 13
East of England +21 102 £140 -33.33% 16
Yorkshire -17 81 £363 +190.00% 13
West Midlands -27 80 £155 -54.41% 7
South West +34 64 £280 -6.67% 8
East Midlands +21 61 £114 -66.22% 14
North East +23 22 £120 -63.08% 6
Service Analyst
UK

Service Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 May 2018, Service Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Analyst in the job title.

1 468 (39.76%) Windows
2 403 (34.24%) Active Directory
3 383 (32.54%) Microsoft
4 382 (32.46%) ITIL
5 299 (25.40%) Microsoft Office
6 282 (23.96%) Finance
7 203 (17.25%) Windows 7
8 186 (15.80%) Service Management
9 151 (12.83%) Office 365
10 141 (11.98%) Citrix
11 138 (11.72%) SLA
12 136 (11.55%) Windows 10
13 126 (10.71%) Problem-Solving
14 125 (10.62%) Incident Management
15 100 (8.50%) ITSM
16 97 (8.24%) Agile Software Development
17 96 (8.16%) Security Cleared
18 90 (7.65%) Service Delivery
19 80 (6.80%) SCCM
19 80 (6.80%) MS Exchange
20 75 (6.37%) Problem Management
21 74 (6.29%) Business Analysis
22 73 (6.20%) SC Cleared
22 73 (6.20%) Analytical Skills
23 72 (6.12%) Banking
24 68 (5.78%) Stakeholder Management
25 67 (5.69%) Cisco
25 67 (5.69%) ITIL Certification
25 67 (5.69%) ServiceNow
26 62 (5.27%) Microsoft Excel

Service Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (6.80%) MS Exchange
2 28 (2.38%) SharePoint
3 23 (1.95%) Blackberry Enterprise Server
4 19 (1.61%) Exchange Server 2010
5 17 (1.44%) Confluence
5 17 (1.44%) Skype for Business
6 8 (0.68%) IBM Notes
7 7 (0.59%) SAS
7 7 (0.59%) SharePoint 2010
8 5 (0.42%) Exchange Server 2013
8 5 (0.42%) JBoss
8 5 (0.42%) Tomcat
9 4 (0.34%) Exchange Server 2007
10 2 (0.17%) CMS
10 2 (0.17%) Exchange Server 2003
10 2 (0.17%) WebSphere
11 1 (0.085%) IIS
11 1 (0.085%) Moodle
11 1 (0.085%) Oracle Workflow
11 1 (0.085%) SharePoint 2013
Applications
1 299 (25.40%) Microsoft Office
2 62 (5.27%) Microsoft Excel
3 31 (2.63%) Microsoft PowerPoint
4 21 (1.78%) MS Visio
5 9 (0.76%) Microsoft Project
6 5 (0.42%) Adobe Creative Suite
6 5 (0.42%) InDesign
6 5 (0.42%) Photoshop
7 1 (0.085%) InfoPath
7 1 (0.085%) Spreadsheet
Business Applications
1 9 (0.76%) RMDS
2 7 (0.59%) Carpe Diem
2 7 (0.59%) Elite 3E
3 6 (0.51%) assyst
4 3 (0.25%) Dynamics CRM
4 3 (0.25%) Unit4 Business World
5 2 (0.17%) Markit EDM
6 1 (0.085%) Eikon
6 1 (0.085%) Maximo
6 1 (0.085%) Oracle Financials
6 1 (0.085%) Payment Gateway
6 1 (0.085%) Remedy ITSM
6 1 (0.085%) Salesforce.com CRM
6 1 (0.085%) SAP BPC
6 1 (0.085%) SAP ERP
Cloud Services
1 151 (12.83%) Office 365
2 11 (0.93%) Amazon AWS
3 9 (0.76%) Microsoft Azure
4 5 (0.42%) Cloud Computing
4 5 (0.42%) IBM Blueworks
5 2 (0.17%) Dropbox
5 2 (0.17%) GitHub
5 2 (0.17%) SaaS
6 1 (0.085%) Dynamics 365
6 1 (0.085%) Mimecast
6 1 (0.085%) OneDrive
Communications & Networking
1 48 (4.08%) VPN
2 33 (2.80%) Internet
3 29 (2.46%) Remote Desktop
4 28 (2.38%) Skype
5 27 (2.29%) DNS
6 23 (1.95%) DHCP
7 22 (1.87%) TCP/IP
8 20 (1.70%) VoIP
9 19 (1.61%) Intranet
10 17 (1.44%) LAN
11 15 (1.27%) WAN
12 12 (1.02%) SMS
12 12 (1.02%) Wireless
13 10 (0.85%) SSL
14 5 (0.42%) ATM
14 5 (0.42%) Broadband
14 5 (0.42%) Ethernet
14 5 (0.42%) FTP
15 4 (0.34%) Firewall
16 3 (0.25%) Wi-Fi
Database & Business Intelligence
1 17 (1.44%) SQL Server
2 14 (1.19%) Blockchain
3 9 (0.76%) Data Warehouse
4 7 (0.59%) SQL Server Integration Services
5 2 (0.17%) BusinessObjects
5 2 (0.17%) BusinessObjects Web Intelligence
5 2 (0.17%) Data Mart
5 2 (0.17%) DTS
5 2 (0.17%) GIS
5 2 (0.17%) Pentaho
5 2 (0.17%) PostgreSQL
5 2 (0.17%) Power BI
5 2 (0.17%) QlikView
5 2 (0.17%) Relational Database
5 2 (0.17%) SAP Data Services
5 2 (0.17%) Star Schema
6 1 (0.085%) DB2
6 1 (0.085%) Geospatial Data
6 1 (0.085%) MongoDB
6 1 (0.085%) MySQL
Development Applications
1 31 (2.63%) JIRA
2 3 (0.25%) Axure RP
2 3 (0.25%) Balsamiq Mockups
2 3 (0.25%) Git (software)
2 3 (0.25%) Jenkins
3 2 (0.17%) SoapUI
3 2 (0.17%) Toad
4 1 (0.085%) ERwin
4 1 (0.085%) MagicDraw
4 1 (0.085%) ProC
4 1 (0.085%) Protractor
General
1 282 (23.96%) Finance
2 72 (6.12%) Banking
3 60 (5.10%) Retail
4 52 (4.42%) Legal
5 47 (3.99%) Law
6 30 (2.55%) Telecoms
7 18 (1.53%) Financial Institution
8 16 (1.36%) German Language
9 13 (1.10%) Manufacturing
10 12 (1.02%) Publishing
11 11 (0.93%) Front Office
11 11 (0.93%) Investment Banking
12 9 (0.76%) Marketing
13 8 (0.68%) French Language
14 7 (0.59%) Back Office
15 6 (0.51%) Advertising
16 4 (0.34%) Electronics
17 3 (0.25%) Billing
17 3 (0.25%) Local Government
18 2 (0.17%) Dutch Language
Libraries, Frameworks & Software Standards
1 12 (1.02%) XML
2 7 (0.59%) Web Services
3 4 (0.34%) XSD
4 2 (0.17%) FIX Protocol
4 2 (0.17%) WebSphere MQ
5 1 (0.085%) Angular 2
5 1 (0.085%) AngularJS
5 1 (0.085%) Django
5 1 (0.085%) FpML
5 1 (0.085%) GeoJSON
5 1 (0.085%) Middleware
5 1 (0.085%) SOAP
5 1 (0.085%) Spring
5 1 (0.085%) Spring Boot
Miscellaneous
1 73 (6.20%) Analytical Skills
2 45 (3.82%) Blackberry
2 45 (3.82%) Management Information System
3 44 (3.74%) iPhone
4 39 (3.31%) Smartphone
5 23 (1.95%) NHS
6 20 (1.70%) iPad
6 20 (1.70%) Self-Motivation
7 19 (1.61%) CMDB
8 18 (1.53%) User Experience
9 17 (1.44%) Computer Science
10 14 (1.19%) Video Conferencing
11 13 (1.10%) Fat Client
11 13 (1.10%) Thin Client
12 11 (0.93%) Derivative
13 8 (0.68%) Credit Risk
14 7 (0.59%) Enterprise Software
14 7 (0.59%) Fintech
14 7 (0.59%) Mobile Computing
15 6 (0.51%) Data Structures
Operating Systems
1 468 (39.76%) Windows
2 203 (17.25%) Windows 7
3 136 (11.55%) Windows 10
4 51 (4.33%) Android
5 47 (3.99%) Windows Server
6 46 (3.91%) Windows 8
7 35 (2.97%) Windows XP
8 32 (2.72%) Apple iOS
9 29 (2.46%) Mac OS X
10 26 (2.21%) Windows Server 2008
11 23 (1.95%) Windows Server 2012
12 14 (1.19%) Windows Server 2003
13 12 (1.02%) Unix
14 11 (0.93%) Mac OS
15 10 (0.85%) Linux
16 9 (0.76%) Windows Mobile
17 8 (0.68%) Windows 2000
18 3 (0.25%) Windows Vista
19 2 (0.17%) Windows Phone
20 1 (0.085%) AIX
Processes & Methodologies
1 382 (32.46%) ITIL
2 186 (15.80%) Service Management
3 126 (10.71%) Problem-Solving
4 125 (10.62%) Incident Management
5 100 (8.50%) ITSM
6 97 (8.24%) Agile Software Development
7 90 (7.65%) Service Delivery
8 75 (6.37%) Problem Management
9 74 (6.29%) Business Analysis
10 68 (5.78%) Stakeholder Management
11 61 (5.18%) Change Management
12 46 (3.91%) ITIL V3
13 38 (3.23%) Migration
14 34 (2.89%) Project Management
15 33 (2.80%) Change Control
16 31 (2.63%) Service Design
17 28 (2.38%) Time Management
18 27 (2.29%) Data Analysis
19 25 (2.12%) Asset Management
19 25 (2.12%) Mathematics
Programming Languages
1 51 (4.33%) SQL
2 11 (0.93%) C
3 10 (0.85%) PowerShell
4 9 (0.76%) Python
5 8 (0.68%) VBA
6 7 (0.59%) Java
7 5 (0.42%) PL/SQL
8 3 (0.25%) Perl
9 2 (0.17%) Bash Shell
9 2 (0.17%) C++
9 2 (0.17%) Shell Script
9 2 (0.17%) T-SQL
10 1 (0.085%) C#
10 1 (0.085%) Groovy
10 1 (0.085%) MATLAB
10 1 (0.085%) R
10 1 (0.085%) VB
Qualifications
1 96 (8.16%) Security Cleared
2 73 (6.20%) SC Cleared
3 67 (5.69%) ITIL Certification
4 52 (4.42%) MCP
5 39 (3.31%) Degree
6 25 (2.12%) Microsoft Certification
7 13 (1.10%) MCSA
8 11 (0.93%) ITIL Foundation Certificate
9 8 (0.68%) MCITP
9 8 (0.68%) MOS
10 7 (0.59%) IIBA
10 7 (0.59%) ISEB
10 7 (0.59%) MCSE
11 6 (0.51%) NVQ Level 3
12 5 (0.42%) DBS Check
12 5 (0.42%) DV Cleared
12 5 (0.42%) HNC
12 5 (0.42%) ISTQB
13 4 (0.34%) AWS Certification
14 3 (0.25%) BPSS Clearance
Quality Assurance & Compliance
1 138 (11.72%) SLA
2 23 (1.95%) PMO
3 14 (1.19%) QA
4 11 (0.93%) Data Quality
4 11 (0.93%) GDPR
5 7 (0.59%) IFRS
6 6 (0.51%) IFRS 9
6 6 (0.51%) MiFID
7 2 (0.17%) EMIR
7 2 (0.17%) Sarbanes-Oxley
8 1 (0.085%) BS25999
8 1 (0.085%) Dodd-Frank
8 1 (0.085%) ISO 22301
8 1 (0.085%) ISO 8583
8 1 (0.085%) ISO/IEC 20000
8 1 (0.085%) PCI DSS
8 1 (0.085%) PSD2
8 1 (0.085%) Solvency II
System Software
1 403 (34.24%) Active Directory
2 31 (2.63%) XenApp
3 27 (2.29%) VMware Infrastructure
4 13 (1.10%) Microsoft App-V
5 11 (0.93%) XenDesktop
6 8 (0.68%) Virtual Desktop
7 6 (0.51%) Terminal Services
8 5 (0.42%) Hyper-V
9 4 (0.34%) BitLocker
9 4 (0.34%) VMware ESXi
9 4 (0.34%) vSphere
10 3 (0.25%) Virtual Machines
11 2 (0.17%) Citrix Presentation Server
11 2 (0.17%) Terminal Server
12 1 (0.085%) Firmware
12 1 (0.085%) Virtual Servers
Systems Management
1 80 (6.80%) SCCM
2 28 (2.38%) Systems Management Server (SMS)
3 21 (1.78%) AirWatch
4 9 (0.76%) OVSD
5 7 (0.59%) OpenView
6 4 (0.34%) DameWare
6 4 (0.34%) MAILsweeper
6 4 (0.34%) SCOM
6 4 (0.34%) WSUS
7 2 (0.17%) Terraform
8 1 (0.085%) Backup Exec
8 1 (0.085%) IBM BigFix
8 1 (0.085%) Norton AntiVirus
8 1 (0.085%) SCSM
8 1 (0.085%) Tivoli Endpoint Manager
8 1 (0.085%) ZENworks
Vendors
1 383 (32.54%) Microsoft
2 141 (11.98%) Citrix
3 67 (5.69%) Cisco
3 67 (5.69%) ServiceNow
4 54 (4.59%) VMware
5 51 (4.33%) Ivanti
6 36 (3.06%) Apple
7 33 (2.80%) HP
8 27 (2.29%) Google
8 27 (2.29%) Remedy
9 23 (1.95%) iManage
9 23 (1.95%) NetApp
10 18 (1.53%) SAP
11 17 (1.44%) Dell
12 16 (1.36%) Bloomberg
13 14 (1.19%) Avaya
14 12 (1.02%) Oracle
15 10 (0.85%) Reuters
16 8 (0.68%) Lotus
16 8 (0.68%) OpenText