The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 3 months to 23 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
England / West Midlands
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 88 109 100
Rank change year-on-year +21 -9  
Contract jobs citing Incident Management 33 27 23
As % of all contract IT jobs advertised in the West Midlands 1.62% 0.90% 0.95%
As % of the Processes & Methodologies category 1.94% 1.09% 1.24%
Number of daily rates quoted 11 15 13
Median daily rate £350 £310 £350
Median daily rate % change year-on-year +12.90% -11.42%  
90% offered a daily rate of more than £185 £111 £163
10% offered a daily rate of more than £450 £470 £420
UK excluding London median daily rate £348 £300 £350
% change year-on-year +15.83% -14.28%  
Number of hourly rates quoted 1 5 4
Median hourly rate £10.00 £11.80 £15.75
Median hourly rate % change year-on-year -15.25% -25.07%  
UK excluding London median hourly rate £16.00 £16.50 £15.00
% change year-on-year -3.03% +10.00%  

Incident Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Contract Process & Methodology Skills
West Midlands
Contract job vacancies with a requirement for process and methodology skills 1699 2488 1862
As % of all contract IT job vacancies advertised in the West Midlands 83.65% 82.63% 77.26%
Number of daily rates quoted 1012 1486 1172
Median daily rate £410 £400 £375
Median daily rate % change year-on-year +2.50% +6.66%  
90% offered a daily rate of more than £275 £250 £250
10% offered a daily rate of more than £550 £525 £500
UK excluding London median daily rate £415 £400 £383
% change year-on-year +3.75% +4.57%  
Number of hourly rates quoted 70 53 75
Median hourly rate £28.00 £25.00 £26.50
Median hourly rate % change year-on-year +12.00% -5.66%  
90% offered a hourly rate of more than £12.50 £13.00 £15.00
10% offered a hourly rate of more than £52.50 £42.15 £43.50
UK excluding London median hourly rate £33.50 £28.50 £30.00
% change year-on-year +17.54% -5.00%  

Incident Management
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands citing Incident Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Incident Management in the West Midlands

Incident Management
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in the West Midlands.

Contractor daily rate trend for Incident Management in the West Midlands

Incident Management
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Incident Management in the West Midlands over the 3 months to 23 June 2017.

Contractor daily rate histogram for Incident Management in the West Midlands

Incident Management
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in the West Midlands.

Contractor hourly rate trend for Incident Management in the West Midlands

Incident Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the West Midlands region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Solihull +19 6 - -
Birmingham +12 6 £243 -17.79% 6
Wolverhampton - 5 £450 -
Warwickshire +10 4 £363 -14.70%
Shropshire +19 3 - -
Coventry +18 3 £400 +211.28% 2
Worcestershire +12 2 - - 1
Staffordshire 0 2 £400 +33.33% 1
Dudley +4 1 - -
Incident Management
England

For the 6 months to 23 June 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Incident Management.

1 37 (59.68%) ITIL
2 22 (35.48%) Problem Management
3 21 (33.87%) Change Management
4 17 (27.42%) Windows
4 17 (27.42%) Analytical Skills
5 15 (24.19%) Linux
6 13 (20.97%) Security Cleared
7 12 (19.35%) Microsoft
7 12 (19.35%) HP
7 12 (19.35%) SAN
7 12 (19.35%) Migration
8 11 (17.74%) Dell
8 11 (17.74%) IBM
8 11 (17.74%) SC Cleared
8 11 (17.74%) Network Security
9 10 (16.13%) Telecoms
10 9 (14.52%) Service Management
10 9 (14.52%) Citrix
10 9 (14.52%) Data Centre
10 9 (14.52%) Escalation Management
10 9 (14.52%) Customer Requirements
11 8 (12.90%) EMC
11 8 (12.90%) VMware
12 7 (11.29%) Knowledge Management
12 7 (11.29%) Stakeholder Management
12 7 (11.29%) Remote Desktop
12 7 (11.29%) ServiceNow
12 7 (11.29%) SCCM
12 7 (11.29%) Degree
12 7 (11.29%) VMware Infrastructure

Incident Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (9.68%) Blackberry Enterprise Server
2 2 (3.23%) SAS
3 1 (1.61%) MS Exchange
3 1 (1.61%) Skype for Business
Applications
1 6 (9.68%) Microsoft Office
Business Applications
1 1 (1.61%) Cognos Business Intelligence
1 1 (1.61%) Dynamics CRM
1 1 (1.61%) SAP CAR
1 1 (1.61%) SAP HCM
1 1 (1.61%) SAP POS DM
1 1 (1.61%) SAP Retail
Cloud Services
1 6 (9.68%) Office 365
2 1 (1.61%) Amazon AWS
2 1 (1.61%) Microsoft Azure
2 1 (1.61%) SuccessFactors
Communications & Networking
1 12 (19.35%) SAN
2 11 (17.74%) Network Security
3 7 (11.29%) Remote Desktop
4 6 (9.68%) VoIP
5 5 (8.06%) LDAP
5 5 (8.06%) SNMP
6 4 (6.45%) Firewall
7 3 (4.84%) Intrusion Detection
8 2 (3.23%) Cisco ASA
8 2 (3.23%) Cisco Nexus
8 2 (3.23%) DMVPN
8 2 (3.23%) LAN
8 2 (3.23%) MPLS
8 2 (3.23%) WAN
9 1 (1.61%) Cisco IPT
9 1 (1.61%) Cisco ISE
9 1 (1.61%) Internet
9 1 (1.61%) Skype
9 1 (1.61%) TCP/IP
9 1 (1.61%) WLAN
Database & Business Intelligence
1 1 (1.61%) Data Warehouse
1 1 (1.61%) SAP BW
1 1 (1.61%) SAP HANA
1 1 (1.61%) SQL Server
1 1 (1.61%) SQL Server 2005
1 1 (1.61%) SQL Server 2008
1 1 (1.61%) SQL Server 2012
1 1 (1.61%) SQL Server 2014
1 1 (1.61%) SQL Server 2016
General
1 10 (16.13%) Telecoms
2 5 (8.06%) Electronics
2 5 (8.06%) Finance
2 5 (8.06%) Manufacturing
2 5 (8.06%) Retail
3 1 (1.61%) French Language
3 1 (1.61%) Marketing
3 1 (1.61%) Pharmaceutical
Job Titles
1 12 (19.35%) Architect
2 11 (17.74%) Analyst
3 8 (12.90%) Incident Manager
3 8 (12.90%) Technical Architect
4 5 (8.06%) Incident and Problem Manager
4 5 (8.06%) Problem Manager
4 5 (8.06%) Security Analyst
4 5 (8.06%) Service Analyst
4 5 (8.06%) Support Engineer
5 4 (6.45%) 1st Line Engineer
5 4 (6.45%) 2nd Line Support
5 4 (6.45%) Major Incident Manager
5 4 (6.45%) Service Desk Analyst
5 4 (6.45%) Storage Architect
6 3 (4.84%) 2nd Line Engineer
6 3 (4.84%) 2nd Line Support Engineer
6 3 (4.84%) Cybersecurity Analyst
6 3 (4.84%) ITIL Incident Manager
6 3 (4.84%) ITIL Manager
6 3 (4.84%) Voice Engineer
Libraries, Frameworks & Software Standards
1 5 (8.06%) Web Services
2 1 (1.61%) Middleware
Miscellaneous
1 17 (27.42%) Analytical Skills
2 9 (14.52%) Data Centre
3 6 (9.68%) Blackberry
4 5 (8.06%) CLARiiON
4 5 (8.06%) Computer Science
4 5 (8.06%) Symmetrix DMX
5 4 (6.45%) Virtual Team
6 3 (4.84%) Data Protection Act
6 3 (4.84%) HP Storage
7 2 (3.23%) Cyberthreat
7 2 (3.23%) SCADA
7 2 (3.23%) Security Operations Centre
8 1 (1.61%) Algorithms
8 1 (1.61%) Device Driver
8 1 (1.61%) NHS
8 1 (1.61%) Private Cloud
8 1 (1.61%) Video Conferencing
Operating Systems
1 17 (27.42%) Windows
2 15 (24.19%) Linux
3 7 (11.29%) Windows 7
4 4 (6.45%) Unix
4 4 (6.45%) Windows Server
5 3 (4.84%) Windows 10
6 2 (3.23%) Windows Server 2003
6 2 (3.23%) Windows Server 2008
6 2 (3.23%) Windows Server 2012
7 1 (1.61%) HPUX
7 1 (1.61%) Mac OS X
7 1 (1.61%) MVS
7 1 (1.61%) Windows XP
Processes & Methodologies
1 37 (59.68%) ITIL
2 22 (35.48%) Problem Management
3 21 (33.87%) Change Management
4 12 (19.35%) Migration
5 9 (14.52%) Customer Requirements
5 9 (14.52%) Escalation Management
5 9 (14.52%) Service Management
6 7 (11.29%) Knowledge Management
6 7 (11.29%) Stakeholder Management
7 6 (9.68%) ITIL V3
7 6 (9.68%) Technical Analysis
8 5 (8.06%) Cybersecurity
8 5 (8.06%) Disaster Recovery
8 5 (8.06%) Malware Detection/Protection
8 5 (8.06%) Performance Tuning
8 5 (8.06%) Product Management
8 5 (8.06%) Trend Analysis
8 5 (8.06%) Virtual Environments
8 5 (8.06%) Workflow
9 4 (6.45%) Process Improvement
Programming Languages
1 4 (6.45%) SQL
2 1 (1.61%) ABAP
2 1 (1.61%) PowerShell
Qualifications
1 13 (20.97%) Security Cleared
2 11 (17.74%) SC Cleared
3 7 (11.29%) Degree
4 5 (8.06%) Computer Science Degree
5 2 (3.23%) CEH
5 2 (3.23%) GIAC
5 2 (3.23%) SAS Certification
6 1 (1.61%) A+ Certification
6 1 (1.61%) ISEB
Quality Assurance & Compliance
1 6 (9.68%) SLA
2 3 (4.84%) GDPR
3 1 (1.61%) PCI DSS
3 1 (1.61%) PMO
System Software
1 7 (11.29%) Hyper-V
1 7 (11.29%) VMware Infrastructure
2 6 (9.68%) Microsoft App-V
2 6 (9.68%) Virtual Machines
2 6 (9.68%) VMware ESXi
3 5 (8.06%) SRDF
4 2 (3.23%) Active Directory
4 2 (3.23%) Snort
5 1 (1.61%) XenApp
Systems Management
1 7 (11.29%) SCCM
2 2 (3.23%) Host Intrusion Detection System
2 2 (3.23%) Network Intrusion Detection System
2 2 (3.23%) vCenter Server
3 1 (1.61%) Forum Sentry
3 1 (1.61%) ITRS Geneos
Vendors
1 12 (19.35%) HP
1 12 (19.35%) Microsoft
2 11 (17.74%) Dell
2 11 (17.74%) IBM
3 9 (14.52%) Citrix
4 8 (12.90%) EMC
4 8 (12.90%) VMware
5 7 (11.29%) ServiceNow
6 6 (9.68%) 3PAR
7 5 (8.06%) Brocade
7 5 (8.06%) McAfee
7 5 (8.06%) NetApp
8 3 (4.84%) CheckPoint
8 3 (4.84%) Oracle
9 2 (3.23%) Cisco
9 2 (3.23%) F5
9 2 (3.23%) Fortinet
9 2 (3.23%) Remedy
9 2 (3.23%) SAP
9 2 (3.23%) Veritas