Period
to 17 November 2017

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
England > West Midlands
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 110 131 137
Rank change year-on-year +21 +6 -26
Contract jobs citing Incident Management 80 81 41
As % of all contract IT jobs advertised in the West Midlands 1.66% 1.30% 0.83%
As % of the Processes & Methodologies category 2.00% 1.56% 1.04%
Number of daily rates quoted 60 40 14
West Midlands median daily rate £324 £395 £325
Median daily rate % change year-on-year -18.04% +21.54% +3.17%
10th Percentile £153 £266 £217
90th Percentile £450 £500 £434
England median daily rate £378 £335 £375
% change year-on-year +12.69% -10.67% +15.38%
Number of hourly rates quoted 2 8 8
West Midlands median hourly rate £12.25 £11.78 £10.73
Median hourly rate % change year-on-year +4.03% +9.74% -28.47%
10th Percentile £10.43 £9.88 £9.70
90th Percentile £14.28 £17.51 £16.15
England median hourly rate £14.75 £16.50 £17.00
% change year-on-year -10.61% -2.94% +3.03%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 3996 5180 3935
As % of all contract IT jobs advertised in the West Midlands 83.04% 83.09% 79.21%
Number of daily rates quoted 2552 3089 2258
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £244 £250 £235
90th Percentile £550 £550 £530
England median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 140 135 173
West Midlands median hourly rate £25.00 £18.00 £20.00
Median hourly rate % change year-on-year +38.89% -10.00% -
10th Percentile £11.70 £10.75 £11.05
90th Percentile £48.75 £39.50 £43.75
England median hourly rate £24.00 £24.03 £22.50
% change year-on-year -0.12% +6.80% +18.42%

Incident Management
Job Vacancy Trend in the West Midlands

Job postings citing Incident Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Incident Management in the West Midlands

Incident Management
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in the West Midlands.

Contractor daily rate trend for Incident Management in the West Midlands

Incident Management
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Incident Management in the West Midlands over the 6 months to 17 November 2017.

Contractor daily rate histogram for Incident Management in the West Midlands

Incident Management
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in the West Midlands.

Contractor hourly rate trend for Incident Management in the West Midlands

Incident Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the West Midlands region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +12 22 £375 - 1
Birmingham +4 17 £300 -7.69% 4
Coventry +14 10 £173 -58.46% 1
Solihull +10 6 - -
Shropshire +3 6 £166 -57.54%
Dudley -1 5 £268 +167.50%
Worcestershire +9 2 - -
Staffordshire +5 2 £325 -21.21% 2
West Bromwich +4 2 £146 -
Herefordshire +1 1 £323 -28.33%
Halesowen - 1 £425 -
Wolverhampton - 1 £185 -
Sutton Coldfield - 1 £337 -
Incident Management
England

For the 6 months to 17 November 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Incident Management.

1 44 (55.00%) Windows
2 38 (47.50%) ITIL
3 23 (28.75%) Microsoft
4 19 (23.75%) HP
4 19 (23.75%) Microsoft Office
5 18 (22.50%) Security Cleared
6 16 (20.00%) SLA
7 15 (18.75%) Problem Management
8 14 (17.50%) Active Directory
8 14 (17.50%) Unix
8 14 (17.50%) Linux
8 14 (17.50%) Change Management
8 14 (17.50%) VMware
9 13 (16.25%) Oracle
9 13 (16.25%) Citrix
9 13 (16.25%) Windows 7
9 13 (16.25%) Migration
9 13 (16.25%) Analytical Skills
9 13 (16.25%) Windows Server
10 12 (15.00%) SC Cleared
10 12 (15.00%) SQL
10 12 (15.00%) Disaster Recovery
11 11 (13.75%) Dell
11 11 (13.75%) Office 365
12 10 (12.50%) Remedy
13 9 (11.25%) Internet
13 9 (11.25%) Service Management
13 9 (11.25%) VMware Infrastructure
13 9 (11.25%) SCCM
13 9 (11.25%) Windows 10

Incident Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (8.75%) MS Exchange
2 6 (7.50%) Blackberry Enterprise Server
3 5 (6.25%) Exchange Server 2010
3 5 (6.25%) IBM Notes
3 5 (6.25%) SharePoint
4 3 (3.75%) Exchange Server 2013
4 3 (3.75%) Skype for Business
5 2 (2.50%) SAS
6 1 (1.25%) Apache
6 1 (1.25%) ArcGIS
6 1 (1.25%) Exchange Server 2003
6 1 (1.25%) IIS
6 1 (1.25%) Live Communications Server
6 1 (1.25%) SharePoint Server
6 1 (1.25%) WebSphere
Applications
1 19 (23.75%) Microsoft Office
Business Applications
1 1 (1.25%) Remedy ITSM
Cloud Services
1 11 (13.75%) Office 365
2 1 (1.25%) Amazon AWS
2 1 (1.25%) Microsoft Azure
Communications & Networking
1 9 (11.25%) Internet
2 8 (10.00%) Remote Desktop
3 7 (8.75%) Wireless
4 6 (7.50%) Network Security
5 5 (6.25%) DNS
5 5 (6.25%) Firewall
5 5 (6.25%) TCP/IP
5 5 (6.25%) TETRA
6 4 (5.00%) SAN
6 4 (5.00%) SSL
6 4 (5.00%) WAN
7 3 (3.75%) DHCP
7 3 (3.75%) LAN
7 3 (3.75%) VPN
8 2 (2.50%) Intrusion Detection
8 2 (2.50%) MPLS
8 2 (2.50%) SMS
8 2 (2.50%) TACACS
8 2 (2.50%) VLAN
9 1 (1.25%) NAS
Database & Business Intelligence
1 8 (10.00%) TimesTen
2 6 (7.50%) SQL Server
3 3 (3.75%) Oracle Database
4 2 (2.50%) Data Warehouse
4 2 (2.50%) MySQL
4 2 (2.50%) SQL Server 2008
5 1 (1.25%) MS Access
5 1 (1.25%) OLAP
5 1 (1.25%) Oracle Database 12c
5 1 (1.25%) Oracle OLAP
5 1 (1.25%) Pentaho
General
1 1 (1.25%) Advertising
1 1 (1.25%) Back Office
1 1 (1.25%) French Language
1 1 (1.25%) Military
1 1 (1.25%) Publishing
1 1 (1.25%) Retail
1 1 (1.25%) Telecoms
Job Titles
1 24 (30.00%) Analyst
2 12 (15.00%) Operations Analyst
2 12 (15.00%) Support Engineer
3 8 (10.00%) Incident Manager
4 7 (8.75%) 2nd Line Support
4 7 (8.75%) Support Analyst
5 6 (7.50%) Data Centre Analyst
5 6 (7.50%) Data Centre Operations Analyst
5 6 (7.50%) Desktop Support
5 6 (7.50%) Operational Support Analyst
5 6 (7.50%) Operations Support Analyst
6 5 (6.25%) 2nd/3rd Line Support
6 5 (6.25%) 3rd Line Support
6 5 (6.25%) Data Analyst
6 5 (6.25%) Wintel Engineer
7 4 (5.00%) 2nd Line Support Engineer
7 4 (5.00%) Administrator
7 4 (5.00%) Infrastructure Analyst
7 4 (5.00%) Service Analyst
7 4 (5.00%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 1 (1.25%) .NET
1 1 (1.25%) Apache Flex
1 1 (1.25%) CSS
1 1 (1.25%) HTML
1 1 (1.25%) Windows SharePoint Services
Miscellaneous
1 13 (16.25%) Analytical Skills
2 8 (10.00%) Data Centre
2 8 (10.00%) Management Information System
3 6 (7.50%) Blackberry
4 4 (5.00%) Driving Licence
5 2 (2.50%) Cyber Attack
5 2 (2.50%) Data Protection Act
5 2 (2.50%) PKI
5 2 (2.50%) SCADA
6 1 (1.25%) Client/Server
6 1 (1.25%) Clustering
6 1 (1.25%) CMDB
6 1 (1.25%) Fat Client
6 1 (1.25%) Greenfield Project
6 1 (1.25%) Mainframe
6 1 (1.25%) NHS
6 1 (1.25%) Thin Client
Operating Systems
1 44 (55.00%) Windows
2 14 (17.50%) Linux
2 14 (17.50%) Unix
3 13 (16.25%) Windows 7
3 13 (16.25%) Windows Server
4 9 (11.25%) Windows 10
5 8 (10.00%) Windows XP
6 4 (5.00%) Red Hat Enterprise Linux
6 4 (5.00%) Windows Server 2008
7 3 (3.75%) Windows Server 2003
8 1 (1.25%) Apple iOS
8 1 (1.25%) Solaris
8 1 (1.25%) Windows Server 2012
Processes & Methodologies
1 38 (47.50%) ITIL
2 15 (18.75%) Problem Management
3 14 (17.50%) Change Management
4 13 (16.25%) Migration
5 12 (15.00%) Disaster Recovery
6 9 (11.25%) Service Management
7 8 (10.00%) Network Management
7 8 (10.00%) Proactive Monitoring
7 8 (10.00%) Service Delivery
7 8 (10.00%) Validation
8 7 (8.75%) Information Security
9 6 (7.50%) Data Centre Operations
9 6 (7.50%) High Availability
9 6 (7.50%) Root Cause Analysis
9 6 (7.50%) Statistics
10 5 (6.25%) Capacity Management
10 5 (6.25%) Cybersecurity
10 5 (6.25%) Data Migration
10 5 (6.25%) System Testing
10 5 (6.25%) User Acceptance Testing
Programming Languages
1 12 (15.00%) SQL
2 8 (10.00%) AWK
2 8 (10.00%) Bash Shell
2 8 (10.00%) Korn
2 8 (10.00%) Perl
2 8 (10.00%) sed
3 6 (7.50%) Java
4 3 (3.75%) PowerShell
5 1 (1.25%) JavaScript
5 1 (1.25%) Tcl
Qualifications
1 18 (22.50%) Security Cleared
2 12 (15.00%) SC Cleared
3 6 (7.50%) Degree
3 6 (7.50%) RHCE
3 6 (7.50%) VMware Certified Professional (VCP)
4 4 (5.00%) CCNP
4 4 (5.00%) Cisco Certification
4 4 (5.00%) DV Cleared
4 4 (5.00%) MCSE
4 4 (5.00%) Microsoft Certification
5 3 (3.75%) CCNA
5 3 (3.75%) CISSP
6 2 (2.50%) CCIE Security
6 2 (2.50%) CEH
6 2 (2.50%) CISM
6 2 (2.50%) DBS Check
6 2 (2.50%) GCIA
6 2 (2.50%) GIAC
6 2 (2.50%) GSEC
6 2 (2.50%) SAS Certification
Quality Assurance & Compliance
1 16 (20.00%) SLA
2 4 (5.00%) GDPR
3 2 (2.50%) Data Quality
3 2 (2.50%) ISO/IEC 27001
System Software
1 14 (17.50%) Active Directory
2 9 (11.25%) VMware Infrastructure
3 6 (7.50%) Microsoft App-V
4 3 (3.75%) XenApp
5 2 (2.50%) Snort
6 1 (1.25%) ISA Server
Systems Management
1 9 (11.25%) SCCM
2 4 (5.00%) Stealthwatch
3 3 (3.75%) McAfee ePO
3 3 (3.75%) SCOM
3 3 (3.75%) WSUS
4 2 (2.50%) Backup Exec
4 2 (2.50%) Cisco LMS
4 2 (2.50%) Netcool
4 2 (2.50%) Network Intrusion Detection System
5 1 (1.25%) Data Guard
5 1 (1.25%) FortiGate
5 1 (1.25%) Microsoft Clustering
5 1 (1.25%) MOM
5 1 (1.25%) NetBackup
5 1 (1.25%) OpenView Configuration Management
5 1 (1.25%) Oracle EDQ
5 1 (1.25%) Oracle RMAN
5 1 (1.25%) Unicenter
5 1 (1.25%) Veritas Storage Foundation
Vendors
1 23 (28.75%) Microsoft
2 19 (23.75%) HP
3 14 (17.50%) VMware
4 13 (16.25%) Citrix
4 13 (16.25%) Oracle
5 11 (13.75%) Dell
6 10 (12.50%) Remedy
7 8 (10.00%) ArcSight
7 8 (10.00%) Cisco
7 8 (10.00%) Comptel
7 8 (10.00%) NetApp
8 5 (6.25%) Lotus
9 4 (5.00%) McAfee
10 3 (3.75%) Blue Coat
10 3 (3.75%) IBM
11 2 (2.50%) BMC
11 2 (2.50%) Lancope
11 2 (2.50%) Red Hat
11 2 (2.50%) Veeam
11 2 (2.50%) Veritas