ISO/IEC 20000 Contracts with Work from Home Options

ISO/IEC 20000 (supersedes BS 15000)
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 12 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 332 439 604
Rank change year-on-year +107 +165 -130
Contract jobs citing ISO/IEC 20000 20 27 24
As % of all contract jobs with a WFH option 0.13% 0.11% 0.055%
As % of the Quality Assurance & Compliance category 0.92% 0.88% 0.41%
Number of daily rates quoted 19 22 21
10th Percentile £475 £428 £375
25th Percentile £500 £489 £381
Median daily rate (50th Percentile) £575 £550 £450
Median % change year-on-year +4.55% +22.22% +5.88%
75th Percentile £600 £600 £500
90th Percentile £640 £684 £625
UK median daily rate £600 £550 £450
% change year-on-year +9.09% +22.22% +4.01%

All Quality Assurance and Compliance Skills
Work from Home

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 2,169 3,065 5,823
As % of all contract jobs with a WFH option 14.42% 12.17% 13.23%
Number of daily rates quoted 1,503 2,240 4,140
10th Percentile £313 £325 £313
25th Percentile £419 £420 £406
Median daily rate (50th Percentile) £515 £520 £500
Median % change year-on-year -1.01% +4.05% +5.26%
75th Percentile £625 £625 £600
90th Percentile £750 £726 £700
UK median daily rate £513 £525 £513
% change year-on-year -2.38% +2.44% +7.89%
Number of hourly rates quoted 76 66 126
10th Percentile £12.75 £18.60 £11.75
25th Percentile £14.00 £23.67 £19.51
Median hourly rate £22.25 £41.50 £44.50
Median % change year-on-year -46.39% -6.74% +128.21%
75th Percentile £48.75 £62.81 £53.94
90th Percentile £65.00 £72.13 £73.75
UK median hourly rate £21.06 £35.00 £31.00
% change year-on-year -39.84% +12.90% +47.62%

ISO/IEC 20000
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

ISO/IEC 20000 trend for jobs with a WFH option

ISO/IEC 20000
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing ISO/IEC 20000.

ISO/IEC 20000 daily rate for jobs with a WFH option

ISO/IEC 20000
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing ISO/IEC 20000 over the 6 months to 12 May 2024.

ISO/IEC 20000 daily rate histogram for jobs with a WFH option

ISO/IEC 20000
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing ISO/IEC 20000.

ISO/IEC 20000 hourly rate for jobs with a WFH option

ISO/IEC 20000
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.00%) SharePoint
Business Applications
1 5 (25.00%) Sparx Enterprise Architect
Cloud Services
1 1 (5.00%) Azure
1 1 (5.00%) Azure Synapse Analytics
1 1 (5.00%) Microsoft 365
1 1 (5.00%) OCI
Communications & Networking
1 2 (10.00%) DHCP
1 2 (10.00%) DNS
1 2 (10.00%) TCP/IP
2 1 (5.00%) LAN
2 1 (5.00%) WAN
General
1 7 (35.00%) Local Government
2 6 (30.00%) Public Sector
3 2 (10.00%) Front Office
3 2 (10.00%) Social Skills
4 1 (5.00%) Finance
4 1 (5.00%) Influencing Skills
4 1 (5.00%) Organisational Skills
Job Titles
1 9 (45.00%) Service Manager
2 8 (40.00%) Architect
3 6 (30.00%) Solutions Architect
4 5 (25.00%) Service Transition Manager
4 5 (25.00%) Transition Manager
5 3 (15.00%) IT Manager
5 3 (15.00%) IT Services Manager
6 2 (10.00%) Infrastructure Engineer
6 2 (10.00%) Service Architect
6 2 (10.00%) Service Design Manager
7 1 (5.00%) Delivery Manager
7 1 (5.00%) ERP Architect
7 1 (5.00%) ICT Manager
7 1 (5.00%) ICT Service Delivery Manager
7 1 (5.00%) Lead
7 1 (5.00%) Oracle Architect
7 1 (5.00%) Oracle Solutions Architect
7 1 (5.00%) Senior
7 1 (5.00%) Senior Infrastructure Engineer
7 1 (5.00%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 2 (10.00%) .NET
2 1 (5.00%) Oracle Fusion
Miscellaneous
1 1 (5.00%) Self-Motivation
Operating Systems
1 2 (10.00%) Linux
1 2 (10.00%) Ubuntu
1 2 (10.00%) Unix
1 2 (10.00%) Windows
Processes & Methodologies
1 15 (75.00%) ITIL
2 13 (65.00%) Service Management
3 7 (35.00%) Service Design
4 6 (30.00%) PRINCE2
5 5 (25.00%) ArchiMate
5 5 (25.00%) BPMN
5 5 (25.00%) Continuous Improvement
5 5 (25.00%) Cybersecurity
5 5 (25.00%) Data Management
5 5 (25.00%) Enterprise Modelling
5 5 (25.00%) IT4IT
5 5 (25.00%) SFIA
5 5 (25.00%) Technical Architecture
5 5 (25.00%) TOGAF
6 4 (20.00%) Service Delivery
7 3 (15.00%) Customer Service
7 3 (15.00%) Performance Management
7 3 (15.00%) Service Delivery Management
7 3 (15.00%) Stakeholder Management
8 2 (10.00%) Software Distribution
Programming Languages
1 2 (10.00%) C++
1 2 (10.00%) PowerShell
1 2 (10.00%) VB.NET
Qualifications
1 2 (10.00%) Degree
1 2 (10.00%) ITIL Certification
1 2 (10.00%) Microsoft Certification
1 2 (10.00%) SC Cleared
1 2 (10.00%) Security Cleared
2 1 (5.00%) Oracle Certification
Quality Assurance & Compliance
1 7 (35.00%) ISO/IEC 27001
2 6 (30.00%) ISO 22301
3 5 (25.00%) COBIT
4 3 (15.00%) SLA
5 2 (10.00%) ISO 9001
6 1 (5.00%) Cyber Essentials
System Software
1 2 (10.00%) Active Directory
1 2 (10.00%) Hyper-V
1 2 (10.00%) Virtual Machines
1 2 (10.00%) VMware Infrastructure
1 2 (10.00%) vSphere
Systems Management
1 2 (10.00%) WSUS
2 1 (5.00%) Microsoft Intune
Vendors
1 5 (25.00%) Sparx
2 2 (10.00%) Microsoft
2 2 (10.00%) VMware
3 1 (5.00%) Oracle
3 1 (5.00%) Qualys
3 1 (5.00%) ServiceNow