ISO/IEC 20000 Contracts with Hybrid/Remote/WFH Options

ISO/IEC 20000 (supersedes BS 15000)
UK > Work from Home

The table below provides summary statistics for remote or hybrid contract work requiring ISO/IEC 20000 skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ISO/IEC 20000 over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 294 325 449
Rank change year-on-year +31 +124 +156
Contract jobs citing ISO/IEC 20000 10 20 28
As % of all contract jobs with a WFH option 0.10% 0.13% 0.11%
As % of the Quality Assurance & Compliance category 0.67% 0.89% 0.89%
Number of daily rates quoted 4 19 24
10th Percentile £488 £475 £433
25th Percentile £544 £500 £517
Median daily rate (50th Percentile) £625 £575 £563
Median % change year-on-year +8.70% +2.22% +25.00%
75th Percentile £688 £600 £600
90th Percentile £710 £640 £676
UK median daily rate £581 £600 £575
% change year-on-year -3.13% +4.35% +28.67%

All Quality Assurance and Compliance Skills
Work from Home

ISO/IEC 20000 falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 1,488 2,240 3,140
As % of all contract jobs with a WFH option 15.02% 14.60% 12.14%
Number of daily rates quoted 1,005 1,532 2,292
10th Percentile £281 £313 £325
25th Percentile £400 £420 £415
Median daily rate (50th Percentile) £500 £510 £515
Median % change year-on-year -1.96% -0.97% +3.00%
75th Percentile £603 £623 £625
90th Percentile £713 £750 £725
UK median daily rate £500 £510 £525
% change year-on-year -1.96% -2.86% +2.44%
Number of hourly rates quoted 47 79 63
10th Percentile £17.98 £12.75 £18.54
25th Percentile £23.13 £14.00 £25.50
Median hourly rate £39.00 £22.87 £43.00
Median % change year-on-year +70.53% -46.81% -2.16%
75th Percentile £67.50 £44.38 £61.88
90th Percentile £87.15 £65.00 £72.35
UK median hourly rate £34.50 £20.80 £37.50
% change year-on-year +65.85% -44.53% +33.93%

ISO/IEC 20000
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

ISO/IEC 20000 trend for jobs with Hybrid/Remote/WFH options

ISO/IEC 20000
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing ISO/IEC 20000.

ISO/IEC 20000 daily rate for jobs with a WFH option

ISO/IEC 20000
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with remote working options citing ISO/IEC 20000 over the 6 months to 1 May 2025.

ISO/IEC 20000 daily rate histogram for jobs with a WFH option

ISO/IEC 20000
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing ISO/IEC 20000.

ISO/IEC 20000 hourly rate for jobs with a WFH option

ISO/IEC 20000
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 2 (20.00%) SMS
General
1 3 (30.00%) Public Sector
2 2 (20.00%) Influencing Skills
3 1 (10.00%) Aerospace
3 1 (10.00%) Military
Job Titles
1 6 (60.00%) Lead
2 4 (40.00%) Service Continuity Leader
3 3 (30.00%) Architect
3 3 (30.00%) Service Architect
4 2 (20.00%) Developer
4 2 (20.00%) Lead Developer
4 2 (20.00%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 2 (20.00%) AngularJS
1 2 (20.00%) CSS
1 2 (20.00%) HTML
1 2 (20.00%) JSON
1 2 (20.00%) REST
1 2 (20.00%) SOAP
1 2 (20.00%) Web Services
1 2 (20.00%) XML
Processes & Methodologies
1 9 (90.00%) ITIL
2 4 (40.00%) BCP
2 4 (40.00%) Business Continuity
2 4 (40.00%) Business Continuity Planning
2 4 (40.00%) Business Impact Analysis
2 4 (40.00%) Disaster Recovery
2 4 (40.00%) High Availability
2 4 (40.00%) Impact Analysis
2 4 (40.00%) Incident Response
2 4 (40.00%) Load Balancing
2 4 (40.00%) Risk Management
2 4 (40.00%) Runbook
2 4 (40.00%) Service Catalogue
3 3 (30.00%) Customer Requirements
3 3 (30.00%) Service Design
3 3 (30.00%) Service Management
4 2 (20.00%) Business Development
4 2 (20.00%) ITSM
4 2 (20.00%) Stakeholder Management
4 2 (20.00%) Task Automation
Programming Languages
1 2 (20.00%) JavaScript
Qualifications
1 4 (40.00%) SC Cleared
1 4 (40.00%) Security Cleared
2 1 (10.00%) HNC
Quality Assurance & Compliance
1 1 (10.00%) ISO 9001
1 1 (10.00%) ISO/IEC 27001
1 1 (10.00%) QA
Vendors
1 2 (20.00%) QAD
1 2 (20.00%) ServiceNow