The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 565 597 599
Rank change year-on-year +32 +2  
Contract jobs citing ISO/IEC 20000 45 54 46
As % of all contract IT jobs advertised in the UK 0.096% 0.10% 0.083%
As % of the Quality Assurance & Compliance category 0.82% 0.87% 0.73%
Number of daily rates quoted 22 44 28
Median daily rate £401 £500 £375
Median daily rate % change year-on-year -19.75% +33.33%  
90% offered a daily rate of more than £180 £231 £256
10% offered a daily rate of more than £510 £650 £488
UK excluding London median daily rate £372 £361 £378
% change year-on-year +3.04% -4.37%  
Number of hourly rates quoted 7 3 0
Median hourly rate £17.00 £15.50 -
Median hourly rate % change year-on-year +9.67% -  
UK excluding London median hourly rate £17.00 - -

ISO/IEC 20000 is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance and compliance skills.

Contract Quality Assurance & Compliance Skills
UK
Contract job vacancies with a requirement for quality assurance and compliance skills 5495 6228 6328
As % of all contract IT job vacancies advertised in the UK 11.67% 11.56% 11.47%
Number of daily rates quoted 4302 4784 4911
Median daily rate £450 £415 £400
Median daily rate % change year-on-year +8.43% +3.75%  
90% offered a daily rate of more than £250 £238 £240
10% offered a daily rate of more than £631 £600 £600
UK excluding London median daily rate £400 £380 £375
% change year-on-year +5.26% +1.33%  
Number of hourly rates quoted 242 268 231
Median hourly rate £25.06 £28.00 £22.00
Median hourly rate % change year-on-year -10.50% +27.27%  
90% offered a hourly rate of more than £12.00 £12.15 £11.25
10% offered a hourly rate of more than £47.50 £48.75 £51.30
UK excluding London median hourly rate £25.00 £28.00 £21.55
% change year-on-year -10.71% +29.93%  

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 3 months to 28 June 2017.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 3 months to 28 June 2017.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 9 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 42 £380 -24.05% 19
UK excluding London +46 36 £372 +3.04% 14
South East +29 17 £372 -7.00% 5
South West +7 14 £183 -20.65%
London -4 8 £438 -23.91% 5
Midlands +18 2 £388 -29.54% 5
Wales - 2 - -
North of England +57 1 - - 1
Scotland +34 1 £475 -20.83%

For the 6 months to 28 June 2017, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ISO/IEC 20000.

1 81 (94.19%) ITIL
2 47 (54.65%) Service Management
3 43 (50.00%) ITIL V3
4 35 (40.70%) Security Cleared
5 33 (38.37%) Service Delivery
6 30 (34.88%) Finance
7 28 (32.56%) Project Management
8 26 (30.23%) ITSM
9 24 (27.91%) Agile Software Development
10 23 (26.74%) SC Cleared
11 20 (23.26%) PRINCE2
12 19 (22.09%) Supplier Management
13 16 (18.60%) DV Cleared
14 15 (17.44%) Service Design
15 14 (16.28%) Contract Management
15 14 (16.28%) ISO/IEC 19770
15 14 (16.28%) Analytical Skills
15 14 (16.28%) BMC
16 13 (15.12%) SLA
16 13 (15.12%) Presales
17 12 (13.95%) Management Information System
17 12 (13.95%) Continuous Improvement
18 10 (11.63%) Information Assurance
18 10 (11.63%) Data Protection
18 10 (11.63%) Data Protection Act
18 10 (11.63%) CMDB
18 10 (11.63%) ISO/IEC 27001
18 10 (11.63%) Stakeholder Management
19 9 (10.47%) Microsoft
19 9 (10.47%) ServiceNow

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.33%) CMS
1 2 (2.33%) Confluence
1 2 (2.33%) Documentum
2 1 (1.16%) IIS
2 1 (1.16%) Oracle SOA Suite
2 1 (1.16%) SharePoint
2 1 (1.16%) Skype for Business
2 1 (1.16%) WebLogic
2 1 (1.16%) WebSphere
Applications
1 1 (1.16%) Microsoft Office
1 1 (1.16%) Microsoft Project
Business Applications
1 8 (9.30%) Remedy ITSM
Cloud Services
1 5 (5.81%) IaaS
2 4 (4.65%) SaaS
3 1 (1.16%) PaaS
Communications & Networking
1 7 (8.14%) LDAP
2 3 (3.49%) Broadband
2 3 (3.49%) Firewall
2 3 (3.49%) Internet
2 3 (3.49%) Network Security
2 3 (3.49%) VLAN
3 1 (1.16%) BIG-IP
3 1 (1.16%) Cisco ASA
3 1 (1.16%) Cisco Nexus
3 1 (1.16%) F5 BIG-IP GTM
3 1 (1.16%) F5 BIG-IP LTM
3 1 (1.16%) HTTPS
3 1 (1.16%) LAN
3 1 (1.16%) Skype
3 1 (1.16%) Software-Defined Networking
3 1 (1.16%) SSL
3 1 (1.16%) TCP/IP
3 1 (1.16%) WAAS
3 1 (1.16%) WAN
3 1 (1.16%) Wireless
Database & Business Intelligence
1 1 (1.16%) MySQL
1 1 (1.16%) Oracle Database
1 1 (1.16%) PostgreSQL
Development Applications
1 2 (2.33%) JIRA
2 1 (1.16%) Selenium
General
1 30 (34.88%) Finance
2 8 (9.30%) Telecoms
3 2 (2.33%) Financial Institution
4 1 (1.16%) Banking
4 1 (1.16%) Electronics
4 1 (1.16%) Games
4 1 (1.16%) General Ledger
4 1 (1.16%) Investment Banking
4 1 (1.16%) Pharmaceutical
4 1 (1.16%) Retail
Job Titles
1 14 (16.28%) Architect
1 14 (16.28%) Service Manager
2 12 (13.95%) Analyst
2 12 (13.95%) Consultant
3 10 (11.63%) Supplier Manager
4 7 (8.14%) Service Architect
5 6 (6.98%) Delivery Manager
5 6 (6.98%) Services Delivery Manager
6 5 (5.81%) Business Consultant
6 5 (5.81%) ITIL Manager
6 5 (5.81%) Network Engineer
6 5 (5.81%) Service Management Consultant
6 5 (5.81%) Support Engineer
6 5 (5.81%) Transition Manager
7 4 (4.65%) Business Continuity Consultant
7 4 (4.65%) IT Consultant
7 4 (4.65%) ITIL Service Manager
7 4 (4.65%) Lead Architect
7 4 (4.65%) Management Consultant
8 3 (3.49%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 6 (6.98%) Web Services
2 5 (5.81%) Twitter Bootstrap
2 5 (5.81%) XML
3 4 (4.65%) HTML
4 1 (1.16%) .NET
4 1 (1.16%) .NET Framework
4 1 (1.16%) AngularJS
4 1 (1.16%) J2EE
4 1 (1.16%) Velocity
4 1 (1.16%) XML Schema
4 1 (1.16%) XSLT
Miscellaneous
1 14 (16.28%) Analytical Skills
2 12 (13.95%) Management Information System
3 10 (11.63%) CMDB
3 10 (11.63%) Data Protection Act
4 7 (8.14%) User Experience
5 3 (3.49%) Digital TV
5 3 (3.49%) Virtual Team
6 2 (2.33%) Data Centre
6 2 (2.33%) PMI
7 1 (1.16%) AS400
7 1 (1.16%) Driving Licence
7 1 (1.16%) Enterprise Software
7 1 (1.16%) Pharmacovigilance
7 1 (1.16%) RSA SecurID
7 1 (1.16%) Smart Meter
7 1 (1.16%) VxBlock/Vblock
7 1 (1.16%) Web 2.0
Operating Systems
1 3 (3.49%) Windows
2 2 (2.33%) Linux
3 1 (1.16%) HPUX
3 1 (1.16%) Red Hat Enterprise Linux
3 1 (1.16%) Solaris
3 1 (1.16%) Unix
3 1 (1.16%) Windows 7
3 1 (1.16%) Windows Server
3 1 (1.16%) Windows Server 2012
Processes & Methodologies
1 81 (94.19%) ITIL
2 47 (54.65%) Service Management
3 43 (50.00%) ITIL V3
4 33 (38.37%) Service Delivery
5 28 (32.56%) Project Management
6 26 (30.23%) ITSM
7 24 (27.91%) Agile Software Development
8 20 (23.26%) PRINCE2
9 19 (22.09%) Supplier Management
10 15 (17.44%) Service Design
11 14 (16.28%) Contract Management
12 13 (15.12%) Presales
13 12 (13.95%) Continuous Improvement
14 10 (11.63%) Data Protection
14 10 (11.63%) Information Assurance
14 10 (11.63%) Stakeholder Management
15 8 (9.30%) Customer Requirements
15 8 (9.30%) Six Sigma
16 7 (8.14%) Capacity Management
16 7 (8.14%) Compliance Management
Programming Languages
1 6 (6.98%) C
2 5 (5.81%) JavaScript
3 3 (3.49%) Java
3 3 (3.49%) SQL
4 1 (1.16%) Perl
4 1 (1.16%) XPath
Qualifications
1 35 (40.70%) Security Cleared
2 23 (26.74%) SC Cleared
3 16 (18.60%) DV Cleared
4 9 (10.47%) BPSS Clearance
5 7 (8.14%) Cisco Certification
5 7 (8.14%) ISEB
5 7 (8.14%) PMP
6 6 (6.98%) PMI Certification
7 5 (5.81%) CCNA
7 5 (5.81%) ITIL Foundation Certificate
8 4 (4.65%) ITIL Certification
8 4 (4.65%) PRINCE2 Practitioner
9 3 (3.49%) CCNP
9 3 (3.49%) Degree
9 3 (3.49%) HNC
10 2 (2.33%) CAPM
10 2 (2.33%) CCIE
10 2 (2.33%) CCSP
11 1 (1.16%) CCENT
11 1 (1.16%) Microsoft Certification
Quality Assurance & Compliance
1 14 (16.28%) ISO/IEC 19770
2 13 (15.12%) SLA
3 10 (11.63%) ISO/IEC 27001
4 8 (9.30%) ISO 22301
5 7 (8.14%) COBIT
6 6 (6.98%) ISO 9000
7 5 (5.81%) ISO 9001
8 3 (3.49%) PCI DSS
9 2 (2.33%) EFQM
10 1 (1.16%) Disclosure Scotland
10 1 (1.16%) QA
10 1 (1.16%) Sarbanes-Oxley
System Software
1 1 (1.16%) Active Directory
1 1 (1.16%) RACF
1 1 (1.16%) Virtual Machines
1 1 (1.16%) VMware Infrastructure
Systems Management
1 7 (8.14%) Netcool
2 1 (1.16%) SCCM
2 1 (1.16%) vRealize
Vendors
1 14 (16.28%) BMC
2 9 (10.47%) Microsoft
2 9 (10.47%) ServiceNow
3 8 (9.30%) Cisco
3 8 (9.30%) Remedy
4 7 (8.14%) Snow
5 6 (6.98%) VMware
6 4 (4.65%) Blue Coat
6 4 (4.65%) CheckPoint
6 4 (4.65%) Twitter
7 3 (3.49%) F5
7 3 (3.49%) FireEye
7 3 (3.49%) Juniper
7 3 (3.49%) Oracle
7 3 (3.49%) Palo Alto
7 3 (3.49%) TippingPoint
8 2 (2.33%) Atlassian
8 2 (2.33%) Citrix
8 2 (2.33%) Motorola
9 1 (1.16%) Symantec
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