ISO/IEC 20000 Contract Job Trends

ISO/IEC 20000 (supersedes BS 15000)
UK

The table below provides summary statistics and contractor rates for jobs requiring ISO/IEC 20000 skills. It covers contract job vacancies from the 6 months leading up to 10 September 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Sep 2026
Same period 2025 Same period 2024
Rank 639 505 547
Rank change year-on-year -134 +42 +59
Contract jobs citing ISO/IEC 20000 33 45 16
As % of all contract jobs in the UK 0.061% 0.14% 0.042%
As % of the Quality Assurance & Compliance category 0.34% 0.80% 0.31%
Number of daily rates quoted 29 32 12
10th Percentile £453 £457 -
25th Percentile £490 £519 £500
Median daily rate (50th Percentile) £610 £538 £588
Median % change year-on-year +13.49% -8.51% +2.17%
75th Percentile £731 £556 £600
90th Percentile £750 - -
UK excluding London median daily rate £655 £538 £500
% change year-on-year +21.86% +7.50% -13.04%
Number of hourly rates quoted 0 0 2
10th Percentile - - -
25th Percentile - - £26.25
Median hourly rate - - £27.50
75th Percentile - - £28.75
90th Percentile - - -
UK excluding London median hourly rate - - £27.50
% change year-on-year - - -43.59%

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 9,570 5,631 5,124
As % of all contract IT jobs advertised in the UK 17.56% 17.07% 13.38%
Number of daily rates quoted 6,049 3,600 3,090
10th Percentile £325 £300 £285
25th Percentile £413 £400 £400
Median daily rate (50th Percentile) £500 £500 £508
Median % change year-on-year - -1.53% -3.29%
75th Percentile £600 £605 £627
90th Percentile £700 £713 £738
UK excluding London median daily rate £488 £475 £480
% change year-on-year +2.63% -1.04% -4.00%
Number of hourly rates quoted 612 264 264
10th Percentile £13.88 £13.60 £12.28
25th Percentile £16.88 £16.92 £15.00
Median hourly rate £33.00 £30.00 £26.68
Median % change year-on-year +10.00% +12.44% -23.77%
75th Percentile £67.89 £60.31 £57.81
90th Percentile £77.50 £82.90 £70.00
UK excluding London median hourly rate £33.00 £26.50 £25.60
% change year-on-year +24.53% +3.52% -24.58%

ISO/IEC 20000
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings citing ISO/IEC 20000 relative to all contract IT jobs advertised.

ISO/IEC 20000 job vacancy trend in the UK

ISO/IEC 20000
Daily Rate Trend

Contractor daily rate distribution trend for jobs in the UK citing ISO/IEC 20000.

Contractor daily rate distribution trend for jobs in the UK citing ISO/IEC 20000

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 10 September 2026.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Hourly Rate Trend

Contractor hourly rate distribution trend for jobs in the UK citing ISO/IEC 20000.

Contractor hourly rate distribution trend for jobs in the UK citing ISO/IEC 20000

ISO/IEC 20000
Top 7 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 10 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -130 32 £610 +13.49% 13
UK excluding London -120 27 £655 +21.86% 14
South East -66 26 £655 +21.86% 6
Work from Home -90 8 £490 -8.93% 6
London -83 5 £575 - 4
West Midlands -43 1 - -
Midlands -54 1 - -

ISO/IEC 20000
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (3.03%) SharePoint
Applications
1 1 (3.03%) Microsoft Excel
1 1 (3.03%) Microsoft Office
1 1 (3.03%) MS Visio
Business Applications
1 1 (3.03%) iTrent
1 1 (3.03%) SAP ERP
Cloud Services
1 2 (6.06%) Azure
1 2 (6.06%) Microsoft 365
2 1 (3.03%) AWS
2 1 (3.03%) Azure Sentinel
2 1 (3.03%) OneDrive
2 1 (3.03%) SaaS
Communications & Networking
1 1 (3.03%) SD-WAN
1 1 (3.03%) VLAN
1 1 (3.03%) WAN
Database & Business Intelligence
1 1 (3.03%) BusinessObjects
1 1 (3.03%) Oracle Reports
General
1 10 (30.30%) Influencing Skills
2 6 (18.18%) Public Sector
3 5 (15.15%) Social Skills
4 3 (9.09%) Analytical Skills
4 3 (9.09%) Finance
5 1 (3.03%) Military
Job Titles
1 19 (57.58%) Architect
1 19 (57.58%) Service Architect
2 5 (15.15%) Senior
3 3 (9.09%) Change and Release Manager
3 3 (9.09%) Change Manager
3 3 (9.09%) Designer
3 3 (9.09%) Head of IT
3 3 (9.09%) Head of Service Management
3 3 (9.09%) Release Manager
3 3 (9.09%) Senior Designer
3 3 (9.09%) Senior Service Designer
3 3 (9.09%) Service Designer
4 2 (6.06%) Senior Architect
5 1 (3.03%) HR Analyst
5 1 (3.03%) ITIL Service Architect
5 1 (3.03%) Migration Analyst
5 1 (3.03%) Oracle HRMS Analyst
5 1 (3.03%) SAP Analyst
5 1 (3.03%) SAP Data Migration Analyst
5 1 (3.03%) SAP HR Analyst
Libraries, Frameworks & Software Standards
1 1 (3.03%) .NET
Miscellaneous
1 2 (6.06%) Management Information System
1 2 (6.06%) Onboarding
1 2 (6.06%) Product Ownership
2 1 (3.03%) CMDB
2 1 (3.03%) Public Cloud
Processes & Methodologies
1 31 (93.94%) ITIL
1 31 (93.94%) Service Management
2 23 (69.70%) Service Design
3 18 (54.55%) Service Delivery
4 14 (42.42%) IT4IT
4 14 (42.42%) ITSM
5 12 (36.36%) Stakeholder Management
6 10 (30.30%) Agile
6 10 (30.30%) Impact Assessments
7 9 (27.27%) Acceptance Criteria
8 6 (18.18%) Coaching
8 6 (18.18%) Service Catalogue
9 5 (15.15%) Six Sigma
9 5 (15.15%) Strategic Thinking
10 4 (12.12%) Data Modelling
10 4 (12.12%) Performance Management
11 3 (9.09%) Continuous Improvement
11 3 (9.09%) Lean Six Sigma
11 3 (9.09%) Project Delivery
11 3 (9.09%) User-Centered Design (UCD)
Programming Languages
1 1 (3.03%) SQL
Qualifications
1 26 (78.79%) Security Cleared
2 17 (51.52%) DV Cleared
3 11 (33.33%) SC Cleared
4 5 (15.15%) Degree
5 2 (6.06%) ITIL Foundation Certificate
6 1 (3.03%) HNC
Quality Assurance & Compliance
1 13 (39.39%) SLA
2 8 (24.24%) ISO 9001
3 6 (18.18%) ISO/IEC 27001
4 2 (6.06%) Accessibility
4 2 (6.06%) Data Quality
4 2 (6.06%) Government Security Classifications
4 2 (6.06%) NCSC
5 1 (3.03%) ISO 22301
5 1 (3.03%) QA
5 1 (3.03%) SOC 1
5 1 (3.03%) SOC 2
Systems Management
1 1 (3.03%) Microsoft Intune
Vendors
1 13 (39.39%) ServiceNow
2 3 (9.09%) Microsoft
3 1 (3.03%) Avaya
3 1 (3.03%) Cisco
3 1 (3.03%) Oracle
3 1 (3.03%) Remedy
3 1 (3.03%) SAP
3 1 (3.03%) SolarWinds
3 1 (3.03%) Zscaler