Period
to 23 October 2020

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 23 October 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
23 Oct 2020
Same period 2019 Same period 2018
Rank 504 752 867
Rank change year-on-year +248 +115 -69
Contract jobs citing ISO/IEC 20000 30 57 38
As % of all contract jobs advertised in the UK 0.094% 0.067% 0.037%
As % of the Quality Assurance & Compliance category 0.88% 0.64% 0.34%
Number of daily rates quoted 19 49 28
Median daily rate £450 £434 £425
Median daily rate % change year-on-year +3.75% +2.06% +13.33%
10th Percentile £360 £285 £218
90th Percentile £575 £518 £506
UK excluding London median daily rate £441 £425 £300
% change year-on-year +3.82% +41.67% -19.35%
Number of hourly rates quoted 3 4 1
Median hourly rate £17.00 £48.75 £39.97
Median hourly rate % change year-on-year -65.12% +21.95% +135.12%
10th Percentile £16.50 £23.65 £38.61
90th Percentile £17.50 £58.88 £41.34
UK excluding London median hourly rate £17.00 £48.75 £39.97
% change year-on-year -65.12% +21.95% +135.12%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 3,415 8,849 11,328
As % of all contract IT jobs advertised in the UK 10.67% 10.44% 10.95%
Number of daily rates quoted 2,003 5,514 7,163
Median daily rate £463 £450 £450
Median daily rate % change year-on-year +2.78% - +2.86%
10th Percentile £262 £227 £250
90th Percentile £643 £637 £625
UK excluding London median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 173 401 401
Median hourly rate £25.33 £21.42 £22.00
Median hourly rate % change year-on-year +18.28% -2.66% +10.00%
10th Percentile £10.78 £11.15 £11.11
90th Percentile £54.94 £56.25 £48.75
Median hourly rate £23.00 £24.00 £21.76
% change year-on-year -4.17% +10.29% +8.80%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000.

Daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 23 October 2020.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000.

Hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 23 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +268 30 £450 +3.75% 9
UK excluding London +225 19 £441 +3.82% 8
South East +180 14 £398 -3.64% 4
London +201 11 £450 -5.26% 2
Work from Home -95 7 £520 +9.47% 2
North of England +117 3 - - 1
Yorkshire +76 3 - - 1
South West +109 1 £525 +56.13% 1
Midlands +80 1 £463 -2.12% 1
West Midlands +70 1 £463 -2.12%

For the 6 months to 23 October 2020, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 26 (86.67%) ITIL
2 11 (36.67%) Security Cleared
3 10 (33.33%) Service Management
4 9 (30.00%) Finance
4 9 (30.00%) Service Design
4 9 (30.00%) Project Delivery
5 8 (26.67%) Strategic Roadmap
5 8 (26.67%) ITIL V3
6 7 (23.33%) Analytical Skills
6 7 (23.33%) Problem-Solving
6 7 (23.33%) Acceptance Criteria
6 7 (23.33%) IT4IT
6 7 (23.33%) SQL
7 6 (20.00%) Microsoft
7 6 (20.00%) Agile Software Development
8 5 (16.67%) ISO/IEC 27001
8 5 (16.67%) JIRA
8 5 (16.67%) Project Management
8 5 (16.67%) Service Delivery
8 5 (16.67%) Windows
8 5 (16.67%) SDLC
8 5 (16.67%) High Availability
8 5 (16.67%) Continuous Improvement
8 5 (16.67%) SC Cleared
8 5 (16.67%) AWS
9 4 (13.33%) VMware Infrastructure
9 4 (13.33%) Release Management
9 4 (13.33%) Data Architecture
9 4 (13.33%) Cybersecurity
9 4 (13.33%) Due Diligence

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (13.33%) Tomcat
1 4 (13.33%) WebLogic
2 2 (6.67%) Confluence
3 1 (3.33%) Exchange Server 2010
3 1 (3.33%) MS Exchange
3 1 (3.33%) Oracle Workflow
3 1 (3.33%) WebSphere
Applications
1 3 (10.00%) Microsoft Office
2 1 (3.33%) Microsoft Project
Business Applications
1 2 (6.67%) Sparx Enterprise Architect
Cloud Services
1 5 (16.67%) AWS
2 2 (6.67%) Azure
3 1 (3.33%) Cloud Computing
Communications & Networking
1 4 (13.33%) Firewall
2 3 (10.00%) TCP/IP
3 2 (6.67%) DHCP
3 2 (6.67%) DNS
3 2 (6.67%) VoIP
4 1 (3.33%) Cisco ASA
4 1 (3.33%) F5 BIG-IP LTM
4 1 (3.33%) LAN
4 1 (3.33%) NetScreen
4 1 (3.33%) Network Security
4 1 (3.33%) SSL
4 1 (3.33%) WAN
Database & Business Intelligence
1 3 (10.00%) SQL Server
1 3 (10.00%) SQL Server 2012
2 2 (6.67%) Big Data
2 2 (6.67%) Data Warehouse
2 2 (6.67%) Oracle Database
2 2 (6.67%) Oracle Database 12c
2 2 (6.67%) Oracle Exadata
2 2 (6.67%) Oracle ODI
2 2 (6.67%) Oracle OWB
3 1 (3.33%) Microsoft Analysis Services
3 1 (3.33%) MySQL
3 1 (3.33%) PolyBase
3 1 (3.33%) Relational Database
3 1 (3.33%) SQL Server 2008
3 1 (3.33%) SQL Server 2014
3 1 (3.33%) SQL Server 2016
3 1 (3.33%) SQL Server 2017
3 1 (3.33%) SQL Server Analysis Services
3 1 (3.33%) SQL Server Integration Services
3 1 (3.33%) SQL Server Reporting Services
Development Applications
1 5 (16.67%) JIRA
2 2 (6.67%) Atlassian Bamboo
2 2 (6.67%) Jenkins
2 2 (6.67%) Oracle APEX
General
1 9 (30.00%) Finance
2 4 (13.33%) Telecoms
3 3 (10.00%) Public Sector
4 2 (6.67%) Electronics
4 2 (6.67%) Front Office
4 2 (6.67%) Legal
4 2 (6.67%) Manufacturing
4 2 (6.67%) Marketing
5 1 (3.33%) Banking
5 1 (3.33%) Investment Banking
5 1 (3.33%) Local Government
Job Titles
1 10 (33.33%) Architect
2 8 (26.67%) Service Architect
3 6 (20.00%) Analyst
4 3 (10.00%) DBA
4 3 (10.00%) ITIL Service Architect
4 3 (10.00%) Service Analyst
4 3 (10.00%) Service Desk Analyst
4 3 (10.00%) Service Manager
5 2 (6.67%) 3rd Line Engineer
5 2 (6.67%) Business Analyst
5 2 (6.67%) Consultant
5 2 (6.67%) Data Architect
5 2 (6.67%) Network Engineer
5 2 (6.67%) Operations Engineer
5 2 (6.67%) Oracle DBA
5 2 (6.67%) Service Transition Manager
5 2 (6.67%) Transition Manager
5 2 (6.67%) Windows Engineer
6 1 (3.33%) Security Analyst
6 1 (3.33%) Senior Analyst
Libraries, Frameworks & Software Standards
1 4 (13.33%) Middleware
2 2 (6.67%) .NET
2 2 (6.67%) Oracle GoldenGate
2 2 (6.67%) REST
2 2 (6.67%) Spring
2 2 (6.67%) Spring Boot
3 1 (3.33%) Oracle Fusion
3 1 (3.33%) XML
Miscellaneous
1 7 (23.33%) Analytical Skills
2 2 (6.67%) Replication
3 1 (3.33%) IVR
3 1 (3.33%) Management Information System
3 1 (3.33%) NHS
3 1 (3.33%) Self-Motivation
Operating Systems
1 5 (16.67%) Windows
2 3 (10.00%) Linux
3 2 (6.67%) Ubuntu
3 2 (6.67%) Windows 10
3 2 (6.67%) Windows 7
3 2 (6.67%) Windows Server
4 1 (3.33%) AIX
4 1 (3.33%) HPUX
4 1 (3.33%) Solaris
4 1 (3.33%) Unix
Processes & Methodologies
1 26 (86.67%) ITIL
2 10 (33.33%) Service Management
3 9 (30.00%) Project Delivery
3 9 (30.00%) Service Design
4 8 (26.67%) ITIL V3
4 8 (26.67%) Strategic Roadmap
5 7 (23.33%) Acceptance Criteria
5 7 (23.33%) IT4IT
5 7 (23.33%) Problem-Solving
6 6 (20.00%) Agile Software Development
7 5 (16.67%) Continuous Improvement
7 5 (16.67%) High Availability
7 5 (16.67%) Project Management
7 5 (16.67%) SDLC
7 5 (16.67%) Service Delivery
8 4 (13.33%) Cybersecurity
8 4 (13.33%) Data Architecture
8 4 (13.33%) Data Modelling
8 4 (13.33%) Due Diligence
8 4 (13.33%) Release Management
Programming Languages
1 7 (23.33%) SQL
2 3 (10.00%) Java
2 3 (10.00%) T-SQL
3 2 (6.67%) PL/SQL
3 2 (6.67%) PowerShell
4 1 (3.33%) C++
4 1 (3.33%) Python
4 1 (3.33%) VB.NET
Qualifications
1 11 (36.67%) Security Cleared
2 5 (16.67%) SC Cleared
3 3 (10.00%) Degree
3 3 (10.00%) DV Cleared
4 2 (6.67%) CISSP
5 1 (3.33%) CCNP
5 1 (3.33%) CISA
5 1 (3.33%) Cisco Certification
5 1 (3.33%) CISM
5 1 (3.33%) Computer Science Degree
5 1 (3.33%) ISO 27001 Lead Auditor
5 1 (3.33%) ITIL Certification
5 1 (3.33%) Master's Degree
5 1 (3.33%) Microsoft Certification
Quality Assurance & Compliance
1 5 (16.67%) ISO/IEC 27001
2 3 (10.00%) ISO 9001
2 3 (10.00%) SLA
3 2 (6.67%) ISO 9000
3 2 (6.67%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 1 (3.33%) GDPR
4 1 (3.33%) ISO 14001
4 1 (3.33%) ISO 22301
4 1 (3.33%) NIST
4 1 (3.33%) PCI DSS
System Software
1 4 (13.33%) VMware Infrastructure
2 2 (6.67%) Active Directory
2 2 (6.67%) Hyper-V
2 2 (6.67%) Oracle RAC
2 2 (6.67%) Terminal Server
3 1 (3.33%) Citrix Hypervisor
3 1 (3.33%) Virtual Machines
3 1 (3.33%) vSphere
Systems Management
1 2 (6.67%) Data Guard
1 2 (6.67%) Oracle Enterprise Manager
1 2 (6.67%) Oracle RMAN
1 2 (6.67%) WSUS
Vendors
1 6 (20.00%) Microsoft
2 4 (13.33%) Oracle
2 4 (13.33%) VMware
3 2 (6.67%) Cisco
3 2 (6.67%) SAP
3 2 (6.67%) Sparx
4 1 (3.33%) Computacenter
4 1 (3.33%) Extreme Networks
4 1 (3.33%) F5
4 1 (3.33%) IBM
4 1 (3.33%) Juniper
4 1 (3.33%) Mitel
4 1 (3.33%) Palo Alto
4 1 (3.33%) Sybase