Period
to 19 January 2019

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 19 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
19 Jan 2019
Same period 2018 Same period 2017
Rank 832 759 769
Rank change year-on-year -73 +10 +30
Contract jobs citing ISO/IEC 20000 41 109 96
As % of all contract IT jobs advertised in the UK 0.042% 0.11% 0.099%
As % of the Quality Assurance & Compliance category 0.39% 0.84% 0.86%
Number of daily rates quoted 25 74 67
UK median daily rate £475 £374 £500
Median daily rate % change year-on-year +27.18% -25.30% +31.58%
10th Percentile £263 £191 £333
90th Percentile £575 £542 £725
UK excluding London median daily rate £463 £400 £450
% change year-on-year +15.63% -11.11% +18.42%
Number of hourly rates quoted 1 5 6
UK median hourly rate £35.00 £32.00 £41.00
Median hourly rate % change year-on-year +9.38% -21.95% -3.53%
10th Percentile £32.50 £24.20 £37.50
90th Percentile £37.50 £50.00 £47.50
UK excluding London median hourly rate £35.00 £50.00 £41.00
% change year-on-year -30.00% +21.95% -3.53%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 10,536 12,950 11,117
As % of all contract IT jobs advertised in the UK 10.67% 12.92% 11.47%
Number of daily rates quoted 6,589 8,491 7,276
UK median daily rate £450 £440 £425
Median daily rate % change year-on-year +2.27% +3.53% +4.94%
10th Percentile £256 £256 £228
90th Percentile £625 £638 £624
UK excluding London median daily rate £420 £400 £400
% change year-on-year +5.00% - +3.23%
Number of hourly rates quoted 361 354 399
UK median hourly rate £20.25 £20.60 £23.50
Median hourly rate % change year-on-year -1.72% -12.34% -6.00%
10th Percentile £11.00 £11.25 £10.79
90th Percentile £47.50 £50.78 £47.50
UK excluding London median hourly rate £20.24 £22.42 £25.00
% change year-on-year -9.76% -10.31% -

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 19 January 2019.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 19 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -78 38 £475 +27.18% 10
UK excluding London -51 31 £463 +15.63% 8
East of England +5 12 £475 - 2
South East -37 7 £400 +7.53%
London -44 6 £495 +120.00% 2
North of England -5 5 £332 -17.13% 4
North East -4 3 £378 -5.63%
West Midlands -16 3 £275 -35.29% 1
Midlands -20 3 £275 -42.11% 2
South West -29 2 - -
Wales - 2 £600 -
North West - 1 £332 - 1
Yorkshire - 1 - - 3

For the 6 months to 19 January 2019, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 39 (95.12%) ITIL
2 33 (80.49%) Service Management
3 12 (29.27%) Security Cleared
3 12 (29.27%) ITIL V3
4 9 (21.95%) ITSM
5 7 (17.07%) Project Management
5 7 (17.07%) Process Improvement
6 6 (14.63%) SC Cleared
6 6 (14.63%) DevOps
6 6 (14.63%) Service Design
6 6 (14.63%) Risk Management
6 6 (14.63%) Agile Software Development
6 6 (14.63%) ISO/IEC 27001
6 6 (14.63%) Operations Management
7 5 (12.20%) Data Analysis
7 5 (12.20%) Firewall
7 5 (12.20%) Information Security
7 5 (12.20%) Telecoms
7 5 (12.20%) Finance
7 5 (12.20%) Process Management
7 5 (12.20%) Change Management
7 5 (12.20%) Decision-Making
8 4 (9.76%) Self-Motivation
8 4 (9.76%) Problem-Solving
8 4 (9.76%) GDPR
8 4 (9.76%) Data Centre
8 4 (9.76%) Service Delivery
8 4 (9.76%) SQL
8 4 (9.76%) WAN
8 4 (9.76%) LAN

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.44%) CMS
Business Applications
1 1 (2.44%) Remedy ITSM
Cloud Services
1 3 (7.32%) Cloud Computing
2 2 (4.88%) Amazon AWS
2 2 (4.88%) Microsoft Azure
Communications & Networking
1 5 (12.20%) Firewall
2 4 (9.76%) LAN
2 4 (9.76%) WAN
3 3 (7.32%) Wireless
4 2 (4.88%) MPLS
4 2 (4.88%) Wi-Fi
4 2 (4.88%) WLAN
5 1 (2.44%) 802.11
5 1 (2.44%) Broadband
5 1 (2.44%) Cisco ISE
5 1 (2.44%) Cisco Nexus
5 1 (2.44%) DHCP
5 1 (2.44%) DNS
5 1 (2.44%) Internet
5 1 (2.44%) Network Security
5 1 (2.44%) VPN
Database & Business Intelligence
1 2 (4.88%) MySQL
1 2 (4.88%) Oracle Database
1 2 (4.88%) SQLPlus
2 1 (2.44%) DTS
Development Applications
1 2 (4.88%) Robot Framework
2 1 (2.44%) Visual Studio Team System
General
1 5 (12.20%) Finance
1 5 (12.20%) Telecoms
Job Titles
1 11 (26.83%) Service Manager
2 5 (12.20%) Consultant
2 5 (12.20%) ITIL Manager
3 4 (9.76%) ITIL Service Manager
3 4 (9.76%) Operations Manager
4 3 (7.32%) Architect
4 3 (7.32%) Delivery Manager
4 3 (7.32%) Services Delivery Manager
5 2 (4.88%) Administrator
5 2 (4.88%) Analyst
5 2 (4.88%) Auditor
5 2 (4.88%) Compliance Manager
5 2 (4.88%) ITIL Consultant
5 2 (4.88%) Management Consultant
5 2 (4.88%) QA Tester
5 2 (4.88%) Quality Manager
5 2 (4.88%) Senior QA Tester
5 2 (4.88%) Senior Tester
5 2 (4.88%) Tester
5 2 (4.88%) Transition Manager
Libraries, Frameworks & Software Standards
1 2 (4.88%) J2EE
1 2 (4.88%) Web Services
2 1 (2.44%) 802.1X
Miscellaneous
1 4 (9.76%) Data Centre
1 4 (9.76%) Self-Motivation
2 3 (7.32%) Management Information System
3 2 (4.88%) CMDB
3 2 (4.88%) Greenfield Project
3 2 (4.88%) Hybrid Cloud
4 1 (2.44%) Analytical Skills
4 1 (2.44%) Digital TV
Operating Systems
1 3 (7.32%) Unix
2 2 (4.88%) AIX
2 2 (4.88%) Windows
Processes & Methodologies
1 39 (95.12%) ITIL
2 33 (80.49%) Service Management
3 12 (29.27%) ITIL V3
4 9 (21.95%) ITSM
5 7 (17.07%) Process Improvement
5 7 (17.07%) Project Management
6 6 (14.63%) Agile Software Development
6 6 (14.63%) DevOps
6 6 (14.63%) Operations Management
6 6 (14.63%) Risk Management
6 6 (14.63%) Service Design
7 5 (12.20%) Change Management
7 5 (12.20%) Data Analysis
7 5 (12.20%) Decision-Making
7 5 (12.20%) Information Security
7 5 (12.20%) Process Management
8 4 (9.76%) Information Security Management
8 4 (9.76%) Problem-Solving
8 4 (9.76%) Security Management
8 4 (9.76%) Service Delivery
Programming Languages
1 4 (9.76%) SQL
2 3 (7.32%) C
2 3 (7.32%) Shell Script
3 2 (4.88%) Java
3 2 (4.88%) Perl
Qualifications
1 12 (29.27%) Security Cleared
2 6 (14.63%) SC Cleared
3 4 (9.76%) ITIL Certification
4 2 (4.88%) CCNP
4 2 (4.88%) Cisco Certification
4 2 (4.88%) Degree
4 2 (4.88%) DV Cleared
4 2 (4.88%) IRCA
4 2 (4.88%) Six Sigma Black Belt
5 1 (2.44%) ISO 27001 Lead Implementer
5 1 (2.44%) PMI Certification
5 1 (2.44%) PMP
5 1 (2.44%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 6 (14.63%) ISO/IEC 27001
2 4 (9.76%) GDPR
3 3 (7.32%) COBIT
3 3 (7.32%) ISO 9001
3 3 (7.32%) Sarbanes-Oxley
4 2 (4.88%) PMO
4 2 (4.88%) QA
4 2 (4.88%) SLA
System Software
1 2 (4.88%) Active Directory
1 2 (4.88%) Docker
2 1 (2.44%) VMware NSX
Systems Management
1 2 (4.88%) Ansible
1 2 (4.88%) SCCM
1 2 (4.88%) Terraform
2 1 (2.44%) SCOM
Vendors
1 4 (9.76%) Microsoft
2 3 (7.32%) Cisco
3 2 (4.88%) BT
3 2 (4.88%) CheckPoint
3 2 (4.88%) Citrix
3 2 (4.88%) F5
3 2 (4.88%) Fortinet
3 2 (4.88%) IBM
3 2 (4.88%) Oracle
3 2 (4.88%) ServiceNow
4 1 (2.44%) BMC
4 1 (2.44%) Infoblox
4 1 (2.44%) Remedy
4 1 (2.44%) SAP
4 1 (2.44%) Virgin Media
4 1 (2.44%) VMware