Period
to 16 November 2019

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 16 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
16 Nov 2019
Same period 2018 Same period 2017
Rank 734 860 796
Rank change year-on-year +126 -64 +21
Contract jobs citing ISO/IEC 20000 71 42 104
As % of all contract IT jobs advertised in the UK 0.085% 0.040% 0.10%
As % of the Quality Assurance & Compliance category 0.81% 0.37% 0.80%
Number of daily rates quoted 55 27 72
UK median daily rate £425 £475 £345
Median daily rate % change year-on-year -10.53% +37.68% -13.75%
10th Percentile £291 £218 £191
90th Percentile £520 £498 £474
UK excluding London median daily rate £420 £400 £375
% change year-on-year +5.00% +6.67% +3.88%
Number of hourly rates quoted 5 2 4
UK median hourly rate £44.99 £37.49 £47.50
Median hourly rate % change year-on-year +20.02% -21.08% +17.28%
10th Percentile £14.50 £33.11 £26.05
90th Percentile £58.50 £40.95 £50.00
UK excluding London median hourly rate £44.99 £37.49 £50.00
% change year-on-year +20.02% -25.03% +21.95%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 8,742 11,239 13,055
As % of all contract IT jobs advertised in the UK 10.49% 10.81% 12.69%
Number of daily rates quoted 5,449 7,113 8,534
UK median daily rate £450 £450 £438
Median daily rate % change year-on-year - +2.86% +2.94%
10th Percentile £231 £250 £256
90th Percentile £638 £625 £638
UK excluding London median daily rate £420 £404 £400
% change year-on-year +4.02% +0.94% +2.56%
Number of hourly rates quoted 395 385 377
UK median hourly rate £21.34 £22.00 £20.00
Median hourly rate % change year-on-year -3.00% +10.00% -20.00%
10th Percentile £11.16 £11.00 £11.25
90th Percentile £55.00 £49.50 £48.75
UK excluding London median hourly rate £22.80 £21.00 £20.00
% change year-on-year +8.58% +4.99% -20.00%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 16 November 2019.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 16 November 2019.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 16 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +123 69 £425 -10.53% 21
UK excluding London +87 55 £420 +5.00% 19
South East +42 17 £413 +50.00% 4
London +89 13 £450 -9.09% 3
North of England +39 10 £415 +25.19% 5
South West +5 10 £336 - 4
Midlands +57 9 £473 +71.82% 3
West Midlands +43 9 £473 +71.82% 1
East of England +29 8 £475 - 2
North West +24 5 £425 +28.21%
Yorkshire +35 3 £420 - 4
North East +15 2 £375 -0.66% 1
Scotland +26 1 £550 +37.50% 1

For the 6 months to 16 November 2019, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 63 (88.73%) ITIL
2 25 (35.21%) Service Management
3 24 (33.80%) Finance
4 21 (29.58%) ISO/IEC 27001
5 19 (26.76%) Continuous Improvement
6 18 (25.35%) ITIL V3
7 17 (23.94%) PRINCE2
8 16 (22.54%) Microsoft
9 12 (16.90%) Analytical Skills
10 11 (15.49%) Service Delivery
10 11 (15.49%) Telecoms
10 11 (15.49%) Project Management
10 11 (15.49%) Security Cleared
11 10 (14.08%) AWS
11 10 (14.08%) Agile Software Development
11 10 (14.08%) Cisco
11 10 (14.08%) VMware
12 9 (12.68%) Information Security
12 9 (12.68%) Java
12 9 (12.68%) ISO 9001
12 9 (12.68%) Degree
12 9 (12.68%) Azure
13 8 (11.27%) SC Cleared
13 8 (11.27%) Operations Management
13 8 (11.27%) Oracle
13 8 (11.27%) Six Sigma
13 8 (11.27%) Problem-Solving
14 7 (9.86%) SLA
14 7 (9.86%) Change Management
14 7 (9.86%) Firewall

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.23%) Confluence
1 3 (4.23%) Tomcat
1 3 (4.23%) WebLogic
2 2 (2.82%) SharePoint
3 1 (1.41%) Exchange Server 2010
3 1 (1.41%) MS Exchange
3 1 (1.41%) Oracle Workflow
3 1 (1.41%) WebSphere
Applications
1 4 (5.63%) Microsoft Project
2 1 (1.41%) Microsoft Office
Cloud Services
1 10 (14.08%) AWS
2 9 (12.68%) Azure
3 3 (4.23%) Office 365
4 1 (1.41%) Azure Stack
4 1 (1.41%) OneDrive
Communications & Networking
1 7 (9.86%) Firewall
2 6 (8.45%) TCP/IP
3 5 (7.04%) Broadband
4 4 (5.63%) Internet
5 3 (4.23%) DHCP
5 3 (4.23%) DNS
5 3 (4.23%) WAN
6 2 (2.82%) Cisco Nexus
6 2 (2.82%) iSCSI
6 2 (2.82%) LAN
6 2 (2.82%) SAN
6 2 (2.82%) VPN
6 2 (2.82%) WLAN
7 1 (1.41%) NetScaler
7 1 (1.41%) Network Security
7 1 (1.41%) Skype
Database & Business Intelligence
1 2 (2.82%) Oracle Database
1 2 (2.82%) Oracle Database 12c
1 2 (2.82%) Oracle Exadata
2 1 (1.41%) NoSQL
2 1 (1.41%) Oracle ODI
2 1 (1.41%) Oracle OWB
2 1 (1.41%) PostgreSQL
2 1 (1.41%) Relational Database
2 1 (1.41%) SAP Data Services
2 1 (1.41%) SQL Server
Development Applications
1 6 (8.45%) JIRA
2 2 (2.82%) Atlassian Bamboo
2 2 (2.82%) Jenkins
3 1 (1.41%) Bitbucket
3 1 (1.41%) Oracle APEX
3 1 (1.41%) TestRail
3 1 (1.41%) Visual Studio
3 1 (1.41%) Visual Studio Team System
3 1 (1.41%) Zephyr
General
1 24 (33.80%) Finance
2 11 (15.49%) Telecoms
3 6 (8.45%) Public Sector
4 5 (7.04%) Local Government
5 2 (2.82%) Back Office
5 2 (2.82%) Legal
5 2 (2.82%) Manufacturing
6 1 (1.41%) Front Office
6 1 (1.41%) Pharmaceutical
Job Titles
1 13 (18.31%) Analyst
1 13 (18.31%) Architect
2 10 (14.08%) Service Manager
3 6 (8.45%) Service Architect
4 5 (7.04%) Service Analyst
4 5 (7.04%) Solutions Architect
5 4 (5.63%) Consultant
5 4 (5.63%) Delivery Manager
5 4 (5.63%) Information Analyst
5 4 (5.63%) Information Security Analyst
5 4 (5.63%) IT Manager
5 4 (5.63%) IT Services Manager
5 4 (5.63%) Security Analyst
5 4 (5.63%) Senior Analyst
5 4 (5.63%) Senior Information Analyst
5 4 (5.63%) Senior Information Security Analyst
5 4 (5.63%) Senior Security Analyst
6 3 (4.23%) Business Analyst
6 3 (4.23%) IT Analyst
6 3 (4.23%) ITSM Consultant
Libraries, Frameworks & Software Standards
1 4 (5.63%) Middleware
2 2 (2.82%) Oracle GoldenGate
2 2 (2.82%) REST
2 2 (2.82%) Spring
2 2 (2.82%) Spring Boot
3 1 (1.41%) Oracle Fusion
Miscellaneous
1 12 (16.90%) Analytical Skills
2 5 (7.04%) Digital TV
3 4 (5.63%) Management Information System
4 3 (4.23%) Data Centre
4 3 (4.23%) NHS
4 3 (4.23%) Virtual Team
5 2 (2.82%) Clustering
5 2 (2.82%) Replication
6 1 (1.41%) e-Learning
6 1 (1.41%) Mobile Computing
6 1 (1.41%) Private Cloud
Operating Systems
1 4 (5.63%) Windows
2 3 (4.23%) Linux
2 3 (4.23%) Unix
3 2 (2.82%) Windows Server
3 2 (2.82%) Windows Server 2008
4 1 (1.41%) Mac OS
4 1 (1.41%) Oracle Linux
4 1 (1.41%) Red Hat Enterprise Linux
4 1 (1.41%) Solaris
4 1 (1.41%) Ubuntu
Processes & Methodologies
1 63 (88.73%) ITIL
2 25 (35.21%) Service Management
3 19 (26.76%) Continuous Improvement
4 18 (25.35%) ITIL V3
5 17 (23.94%) PRINCE2
6 11 (15.49%) Project Management
6 11 (15.49%) Service Delivery
7 10 (14.08%) Agile Software Development
8 9 (12.68%) Information Security
9 8 (11.27%) Operations Management
9 8 (11.27%) Problem-Solving
9 8 (11.27%) Six Sigma
10 7 (9.86%) Change Management
11 6 (8.45%) Due Diligence
11 6 (8.45%) ITSM
11 6 (8.45%) Problem Management
11 6 (8.45%) Project Delivery
11 6 (8.45%) Stakeholder Management
12 5 (7.04%) Process Improvement
12 5 (7.04%) Software Delivery
Programming Languages
1 9 (12.68%) Java
2 3 (4.23%) SQL
3 2 (2.82%) JavaScript
3 2 (2.82%) PowerShell
4 1 (1.41%) Bash Shell
4 1 (1.41%) PHP
4 1 (1.41%) PL/SQL
4 1 (1.41%) Python
4 1 (1.41%) Shell Script
Qualifications
1 11 (15.49%) Security Cleared
2 9 (12.68%) Degree
3 8 (11.27%) SC Cleared
4 6 (8.45%) CISA
4 6 (8.45%) CISSP
5 5 (7.04%) CISM
6 4 (5.63%) ISO 27001 Lead Auditor
6 4 (5.63%) ITIL Certification
7 3 (4.23%) Cisco Certification
8 2 (2.82%) CCNA
8 2 (2.82%) CCNP
8 2 (2.82%) DV Cleared
8 2 (2.82%) ISTQB
8 2 (2.82%) PRINCE2 Certification
9 1 (1.41%) CCA
9 1 (1.41%) Citrix Certification
9 1 (1.41%) ISTQB Advanced Certification
9 1 (1.41%) ISTQB Foundation Certification
9 1 (1.41%) ITIL Foundation Certificate
9 1 (1.41%) MCP
Quality Assurance & Compliance
1 21 (29.58%) ISO/IEC 27001
2 9 (12.68%) ISO 9001
3 7 (9.86%) SLA
4 5 (7.04%) PMO
4 5 (7.04%) QA
5 4 (5.63%) ISO 22301
5 4 (5.63%) ISO 9000
5 4 (5.63%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 3 (4.23%) HMG Security Policy Framework
7 1 (1.41%) COBIT
7 1 (1.41%) NCSC
7 1 (1.41%) NIST
7 1 (1.41%) TickIT
System Software
1 4 (5.63%) Active Directory
1 4 (5.63%) VMware Infrastructure
2 3 (4.23%) Firmware
2 3 (4.23%) Hyper-V
3 2 (2.82%) Oracle RAC
3 2 (2.82%) XenApp
4 1 (1.41%) Microsoft App-V
4 1 (1.41%) Virtual Machines
4 1 (1.41%) XenDesktop
Systems Management
1 5 (7.04%) SCCM
2 4 (5.63%) SCOM
3 2 (2.82%) Ansible
3 2 (2.82%) Data Guard
3 2 (2.82%) HP Quality Center
3 2 (2.82%) Microsoft Clustering
3 2 (2.82%) Oracle RMAN
3 2 (2.82%) WSUS
4 1 (1.41%) Microsoft Data Protection Manager
4 1 (1.41%) Norton AntiVirus
4 1 (1.41%) Oracle Enterprise Manager
4 1 (1.41%) Puppet
4 1 (1.41%) SCOrch
Vendors
1 16 (22.54%) Microsoft
2 10 (14.08%) Cisco
2 10 (14.08%) VMware
3 8 (11.27%) Oracle
4 4 (5.63%) ServiceNow
5 3 (4.23%) Remedy
5 3 (4.23%) Symantec
6 2 (2.82%) Capita
6 2 (2.82%) Citrix
7 1 (1.41%) Atlassian
7 1 (1.41%) CheckPoint
7 1 (1.41%) Extreme Networks
7 1 (1.41%) HP
7 1 (1.41%) IBM
7 1 (1.41%) Mitel
7 1 (1.41%) Red Hat
7 1 (1.41%) SAP
7 1 (1.41%) SolarWinds
7 1 (1.41%) Splunk
7 1 (1.41%) YouTube