Period
to 22 February 2018

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 769 761 816
Rank change year-on-year -8 +55 -83
Contract jobs citing ISO/IEC 20000 105 91 71
As % of all contract IT jobs advertised in the UK 0.10% 0.095% 0.066%
As % of the Quality Assurance & Compliance category 0.80% 0.81% 0.56%
Number of daily rates quoted 71 61 35
UK median daily rate £410 £520 £375
Median daily rate % change year-on-year -21.15% +38.67% -5.97%
10th Percentile £191 £319 £224
90th Percentile £588 £725 £520
UK excluding London median daily rate £450 £450 £360
% change year-on-year - +25.00% -15.29%
Number of hourly rates quoted 5 6 13
UK median hourly rate £32.00 £41.00 £42.50
Median hourly rate % change year-on-year -21.95% -3.53% -
10th Percentile £24.20 £37.50 £19.60
90th Percentile £50.00 £47.50 £48.75
UK excluding London median hourly rate £50.00 £41.00 £42.50
% change year-on-year +21.95% -3.53% -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 13,149 11,170 12,765
As % of all contract IT jobs advertised in the UK 12.94% 11.63% 11.91%
Number of daily rates quoted 8,593 7,322 8,018
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £258 £225 £230
90th Percentile £638 £625 £594
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.67% +2.04%
Number of hourly rates quoted 357 390 450
UK median hourly rate £21.50 £21.50 £25.25
Median hourly rate % change year-on-year - -14.85% +20.24%
10th Percentile £11.65 £10.87 £11.37
90th Percentile £57.50 £49.30 £52.55
UK excluding London median hourly rate £22.50 £21.98 £25.50
% change year-on-year +2.39% -13.82% +27.50%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 22 February 2018.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 22 February 2018.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 104 £410 -21.15% 25
UK excluding London -11 56 £450 - 22
London -35 48 £225 -59.09% 4
South East -12 26 £448 +11.88% 6
Midlands +24 22 £481 +1.32% 3
West Midlands +17 20 £450 -5.26% 1
South West +4 3 £325 +261.11% 7
East of England - 3 - - 1
North of England +20 2 £425 -15.00% 4
East Midlands +1 2 £563 - 2
Yorkshire - 1 £450 - 2
North East - 1 £400 -

For the 6 months to 22 February 2018, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 90 (85.71%) ITIL
2 65 (61.90%) Service Management
3 41 (39.05%) ISO 9001
4 29 (27.62%) SLA
4 29 (27.62%) ITIL V3
5 25 (23.81%) Active Directory
6 23 (21.90%) Configuration Management
6 23 (21.90%) Project Management
6 23 (21.90%) Banking
6 23 (21.90%) International Banking
6 23 (21.90%) ISO/IEC 27001
7 22 (20.95%) ITIL Certification
8 21 (20.00%) Change Management
9 16 (15.24%) ITSM
10 15 (14.29%) Tivoli Storage Manager
10 15 (14.29%) Capita
10 15 (14.29%) Information Security
11 14 (13.33%) Agile Software Development
11 14 (13.33%) Security Cleared
11 14 (13.33%) PCI DSS
11 14 (13.33%) Service Delivery
12 12 (11.43%) Analytical Skills
13 11 (10.48%) Information Security Management
13 11 (10.48%) Security Management
13 11 (10.48%) Finance
13 11 (10.48%) SC Cleared
13 11 (10.48%) ISMS
14 10 (9.52%) Problem Management
15 9 (8.57%) Risk Assessment
16 8 (7.62%) Incident Management

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.90%) CloudStack
1 2 (1.90%) OpenStack
1 2 (1.90%) SharePoint
2 1 (0.95%) Apache
2 1 (0.95%) BizTalk Server
2 1 (0.95%) CMS
2 1 (0.95%) Confluence
2 1 (0.95%) Documentum
2 1 (0.95%) Oracle SOA Suite
2 1 (0.95%) SharePoint 2010
Applications
1 2 (1.90%) Simulink
2 1 (0.95%) Microsoft Excel
2 1 (0.95%) Microsoft Project
Business Applications
1 4 (3.81%) RMDS
2 1 (0.95%) Dynamics CRM
Cloud Services
1 4 (3.81%) Microsoft Azure
2 3 (2.86%) IaaS
2 3 (2.86%) Office 365
3 2 (1.90%) Amazon AWS
3 2 (1.90%) PaaS
3 2 (1.90%) SaaS
4 1 (0.95%) Azure Active Directory
4 1 (0.95%) Dynamics 365
4 1 (0.95%) Google Drive
4 1 (0.95%) npm
Communications & Networking
1 8 (7.62%) Firewall
2 4 (3.81%) Multicast
2 4 (3.81%) SMS
3 3 (2.86%) DHCP
3 3 (2.86%) DNS
3 3 (2.86%) F5 BIG-IP GTM
3 3 (2.86%) F5 BIG-IP LTM
3 3 (2.86%) Internet
3 3 (2.86%) TCP/IP
4 2 (1.90%) Broadband
4 2 (1.90%) Cisco Nexus
4 2 (1.90%) WAN
5 1 (0.95%) BIG-IP
5 1 (0.95%) FTP
5 1 (0.95%) LAN
5 1 (0.95%) MPLS
5 1 (0.95%) PuTTY
5 1 (0.95%) Software-Defined Networking
5 1 (0.95%) VLAN
5 1 (0.95%) Wireless
Database & Business Intelligence
1 5 (4.76%) Big Data
2 4 (3.81%) Data Warehouse
2 4 (3.81%) Hadoop
2 4 (3.81%) Sqoop
3 2 (1.90%) Oracle Database
3 2 (1.90%) Spotfire
3 2 (1.90%) SQL Server
4 1 (0.95%) BusinessObjects
4 1 (0.95%) DTS
4 1 (0.95%) EDMS
4 1 (0.95%) GIS
4 1 (0.95%) Informix
4 1 (0.95%) MySQL
4 1 (0.95%) PostgreSQL
4 1 (0.95%) SQL Server 2014
Development Applications
1 1 (0.95%) Bower
1 1 (0.95%) Grunt
1 1 (0.95%) gulp
1 1 (0.95%) Jasmine
1 1 (0.95%) JIRA
1 1 (0.95%) Karma Test Runner
1 1 (0.95%) Moq
1 1 (0.95%) NUnit
General
1 23 (21.90%) Banking
1 23 (21.90%) International Banking
2 11 (10.48%) Finance
3 4 (3.81%) Telecoms
4 3 (2.86%) Pharmaceutical
5 2 (1.90%) Automotive
5 2 (1.90%) Legal
5 2 (1.90%) Manufacturing
6 1 (0.95%) Billing
6 1 (0.95%) Military
6 1 (0.95%) Retail
Job Titles
1 30 (28.57%) Analyst
2 25 (23.81%) Service Analyst
3 23 (21.90%) Service Desk Analyst
4 19 (18.10%) Consultant
5 17 (16.19%) Banking Analyst
5 17 (16.19%) ITIL Service Analyst
5 17 (16.19%) ITIL Service Desk Analyst
6 11 (10.48%) Service Manager
7 8 (7.62%) Architect
8 7 (6.67%) Compliance Officer
8 7 (6.67%) Information Officer
8 7 (6.67%) Information Security Compliance Officer
8 7 (6.67%) Information Security Officer
8 7 (6.67%) Security Compliance Officer
8 7 (6.67%) Security Officer
8 7 (6.67%) Service Architect
8 7 (6.67%) Service Desk Manager
9 6 (5.71%) ServiceNow Consultant
10 5 (4.76%) IT Security Officer
10 5 (4.76%) Service Performance Manager
Libraries, Frameworks & Software Standards
1 4 (3.81%) Web Services
2 3 (2.86%) Rendezvous
3 2 (1.90%) J2EE
4 1 (0.95%) .NET
4 1 (0.95%) .NET Framework
4 1 (0.95%) AngularJS
4 1 (0.95%) ASP.NET
4 1 (0.95%) ASP.NET MVC
4 1 (0.95%) ASP.NET Web API
4 1 (0.95%) CSS
4 1 (0.95%) Entity Framework
4 1 (0.95%) HTML
4 1 (0.95%) jQuery
4 1 (0.95%) LAMP
4 1 (0.95%) LAPP Stack
4 1 (0.95%) OAuth
4 1 (0.95%) OpenID
4 1 (0.95%) Twitter Bootstrap
4 1 (0.95%) Velocity
4 1 (0.95%) XML
Miscellaneous
1 12 (11.43%) Analytical Skills
2 7 (6.67%) Data Protection Act
2 7 (6.67%) Greenfield Project
3 4 (3.81%) Data Centre
4 3 (2.86%) Cyber Defence
5 2 (1.90%) Clustering
5 2 (1.90%) Computer Science
5 2 (1.90%) Digital TV
5 2 (1.90%) FMCG
5 2 (1.90%) Management Information System
5 2 (1.90%) Mobile App
5 2 (1.90%) PMI
5 2 (1.90%) SCADA
6 1 (0.95%) Distributed Denial-of-Service
6 1 (0.95%) iPad
6 1 (0.95%) iPhone
6 1 (0.95%) LLPG
6 1 (0.95%) Smart Meter
6 1 (0.95%) User Experience
Operating Systems
1 6 (5.71%) Linux
2 3 (2.86%) Windows
3 2 (1.90%) Red Hat Enterprise Linux
3 2 (1.90%) Unix
4 1 (0.95%) Android
4 1 (0.95%) Apple iOS
4 1 (0.95%) Solaris
4 1 (0.95%) Windows Server
Processes & Methodologies
1 90 (85.71%) ITIL
2 65 (61.90%) Service Management
3 29 (27.62%) ITIL V3
4 23 (21.90%) Configuration Management
4 23 (21.90%) Project Management
5 21 (20.00%) Change Management
6 16 (15.24%) ITSM
7 15 (14.29%) Information Security
8 14 (13.33%) Agile Software Development
8 14 (13.33%) Service Delivery
9 11 (10.48%) Information Security Management
9 11 (10.48%) ISMS
9 11 (10.48%) Security Management
10 10 (9.52%) Problem Management
11 9 (8.57%) Risk Assessment
12 8 (7.62%) Incident Management
12 8 (7.62%) PRINCE2
12 8 (7.62%) Stakeholder Management
13 7 (6.67%) IT Governance
13 7 (6.67%) Operations Management
Programming Languages
1 2 (1.90%) C
1 2 (1.90%) C#
1 2 (1.90%) MATLAB
1 2 (1.90%) SQL
2 1 (0.95%) Bash Shell
2 1 (0.95%) Java
2 1 (0.95%) JavaScript
2 1 (0.95%) Perl
2 1 (0.95%) PHP
2 1 (0.95%) Python
2 1 (0.95%) T-SQL
Qualifications
1 22 (20.95%) ITIL Certification
2 14 (13.33%) Security Cleared
3 11 (10.48%) SC Cleared
4 4 (3.81%) CISSP
5 3 (2.86%) Degree
5 3 (2.86%) ISO 27001 Lead Auditor
6 2 (1.90%) CAPM
6 2 (1.90%) CISA
6 2 (1.90%) GIAC
6 2 (1.90%) ISTQB
6 2 (1.90%) ISTQB Advanced Certification
6 2 (1.90%) PMI Certification
6 2 (1.90%) PMP
7 1 (0.95%) CESG Certified Professional
7 1 (0.95%) Cisco Certification
7 1 (0.95%) CISM
7 1 (0.95%) Computer Science Degree
7 1 (0.95%) DV Cleared
7 1 (0.95%) PRINCE2 Practitioner
7 1 (0.95%) Project+ Certification
Quality Assurance & Compliance
1 41 (39.05%) ISO 9001
2 29 (27.62%) SLA
3 23 (21.90%) ISO/IEC 27001
4 14 (13.33%) PCI DSS
5 7 (6.67%) GDPR
6 5 (4.76%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 4 (3.81%) Sarbanes-Oxley
8 3 (2.86%) COBIT
8 3 (2.86%) ISO 22301
8 3 (2.86%) ISO 9000
9 2 (1.90%) GAAP
9 2 (1.90%) ISO/IEC 19770
9 2 (1.90%) QA
9 2 (1.90%) TickIT
10 1 (0.95%) ISAE 3402
10 1 (0.95%) ISO 14001
10 1 (0.95%) PMO
System Software
1 25 (23.81%) Active Directory
2 4 (3.81%) Apache Flume
2 4 (3.81%) HDFS
3 1 (0.95%) Terminal Server
3 1 (0.95%) VMware NSX
Systems Management
1 15 (14.29%) Tivoli Storage Manager
2 1 (0.95%) Nagios
2 1 (0.95%) Opsview
2 1 (0.95%) Single Sign-On
2 1 (0.95%) Systems Management Server (SMS)
2 1 (0.95%) ZABBIX
Vendors
1 15 (14.29%) Capita
2 8 (7.62%) ServiceNow
3 6 (5.71%) Tableau
4 5 (4.76%) Cisco
4 5 (4.76%) F5
5 4 (3.81%) Bloomberg
5 4 (3.81%) Cloudera
5 4 (3.81%) Microsoft
5 4 (3.81%) TIBCO
5 4 (3.81%) Tradeweb
6 3 (2.86%) Oracle
6 3 (2.86%) Palo Alto
6 3 (2.86%) Radianz
7 2 (1.90%) Apple
7 2 (1.90%) CheckPoint
7 2 (1.90%) IBM
7 2 (1.90%) MicroStrategy
7 2 (1.90%) Red Hat
7 2 (1.90%) SolarWinds
7 2 (1.90%) VMware