Period
to 20 July 2018

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 847 773 789
Rank change year-on-year -74 +16 -38
Contract jobs citing ISO/IEC 20000 54 78 126
As % of all contract IT jobs advertised in the UK 0.052% 0.082% 0.11%
As % of the Quality Assurance & Compliance category 0.44% 0.70% 1.01%
Number of daily rates quoted 30 41 88
UK median daily rate £438 £385 £456
Median daily rate % change year-on-year +13.64% -15.62% +10.27%
10th Percentile £247 £185 £229
90th Percentile £615 £488 £608
UK excluding London median daily rate £425 £375 £350
% change year-on-year +13.33% +7.14% -16.27%
Number of hourly rates quoted 4 8 6
UK median hourly rate £29.99 £17.00 £15.50
Median hourly rate % change year-on-year +76.38% +9.68% -61.25%
10th Percentile £19.00 £17.00 £11.00
90th Percentile £43.20 £47.50 £32.88
UK excluding London median hourly rate £29.99 £17.00 £32.25
% change year-on-year +76.38% -47.29% -19.38%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 12,413 11,179 12,453
As % of all contract IT jobs advertised in the UK 11.91% 11.73% 11.31%
Number of daily rates quoted 7,935 7,242 7,998
UK median daily rate £450 £440 £410
Median daily rate % change year-on-year +2.27% +7.32% +2.50%
10th Percentile £250 £250 £225
90th Percentile £638 £625 £596
UK excluding London median daily rate £403 £400 £375
% change year-on-year +0.63% +6.67% -
Number of hourly rates quoted 396 371 420
UK median hourly rate £23.25 £20.00 £22.00
Median hourly rate % change year-on-year +16.25% -9.09% +2.27%
10th Percentile £11.50 £11.00 £10.98
90th Percentile £53.25 £52.50 £50.40
UK excluding London median hourly rate £22.50 £19.25 £22.25
% change year-on-year +16.88% -13.48% +3.49%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 20 July 2018.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 20 July 2018.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 52 £450 +18.42% 23
UK excluding London -44 45 £425 +13.33% 19
South East -24 31 £357 -6.05% 4
London -62 9 £500 +18.20% 4
Midlands -6 7 £456 +17.74% 2
West Midlands -19 6 £456 +17.74% 1
North of England -18 5 £450 +20.00% 4
North West -12 3 - - 1
Yorkshire - 2 £450 - 3
East of England - 2 £475 - 3
East Midlands +3 1 - - 1
Wales -12 1 - -
Scotland -43 1 £400 -15.79%

For the 6 months to 20 July 2018, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 47 (87.04%) ITIL
2 39 (72.22%) Service Management
3 17 (31.48%) ITSM
4 14 (25.93%) Security Cleared
5 13 (24.07%) Service Design
6 11 (20.37%) SC Cleared
6 11 (20.37%) ITIL V3
6 11 (20.37%) Finance
6 11 (20.37%) Stakeholder Management
7 10 (18.52%) Agile Software Development
7 10 (18.52%) Capita
8 9 (16.67%) Tivoli Storage Manager
9 8 (14.81%) Service Delivery
9 8 (14.81%) Operations Management
10 7 (12.96%) SLA
10 7 (12.96%) ISO/IEC 27001
10 7 (12.96%) Due Diligence
11 6 (11.11%) Customer Engagement
11 6 (11.11%) Infrastructure Management
11 6 (11.11%) DevOps
11 6 (11.11%) ITIL Certification
11 6 (11.11%) Project Management
11 6 (11.11%) COBIT
11 6 (11.11%) Knowledge Management
12 5 (9.26%) Scrum
12 5 (9.26%) Information Security
12 5 (9.26%) PCI DSS
13 4 (7.41%) Performance Management
13 4 (7.41%) Kanban
13 4 (7.41%) Visual Studio Team System

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.70%) BizTalk Server
1 2 (3.70%) SharePoint
1 2 (3.70%) SharePoint 2010
Applications
1 2 (3.70%) Microsoft Excel
1 2 (3.70%) Microsoft Office
Business Applications
1 3 (5.56%) Remedy ITSM
2 2 (3.70%) Dynamics CRM
2 2 (3.70%) RMDS
3 1 (1.85%) Oracle Applications
Cloud Services
1 2 (3.70%) Dynamics 365
1 2 (3.70%) IaaS
1 2 (3.70%) Office 365
Communications & Networking
1 4 (7.41%) Firewall
2 2 (3.70%) Broadband
2 2 (3.70%) DHCP
2 2 (3.70%) DNS
2 2 (3.70%) Internet
2 2 (3.70%) LAN
2 2 (3.70%) Multicast
2 2 (3.70%) TCP/IP
3 1 (1.85%) VLAN
3 1 (1.85%) WAN
Database & Business Intelligence
1 2 (3.70%) Big Data
1 2 (3.70%) Data Warehouse
1 2 (3.70%) DTS
1 2 (3.70%) Hadoop
1 2 (3.70%) Sqoop
2 1 (1.85%) Oracle Reports
Development Applications
1 4 (7.41%) Visual Studio Team System
2 2 (3.70%) Visual Studio
General
1 11 (20.37%) Finance
2 3 (5.56%) Telecoms
3 2 (3.70%) Legal
4 1 (1.85%) Local Government
Job Titles
1 17 (31.48%) Architect
2 15 (27.78%) Service Architect
3 6 (11.11%) Service Manager
4 4 (7.41%) Consultant
4 4 (7.41%) Programme Manager
5 3 (5.56%) Analyst
5 3 (5.56%) Compliance Officer
5 3 (5.56%) GDPR Officer
5 3 (5.56%) Head of Infrastructure
5 3 (5.56%) Head of IT
5 3 (5.56%) Head of IT Infrastructure
5 3 (5.56%) Information Officer
5 3 (5.56%) Information Security Compliance Officer
5 3 (5.56%) Information Security Officer
5 3 (5.56%) Release Manager
5 3 (5.56%) Security Compliance Officer
5 3 (5.56%) Security Officer
5 3 (5.56%) Transformation Manager
6 2 (3.70%) Service Level Manager
6 2 (3.70%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 2 (3.70%) Rendezvous
1 2 (3.70%) Velocity
1 2 (3.70%) Web Services
Miscellaneous
1 3 (5.56%) Data Centre
1 3 (5.56%) Data Protection Act
1 3 (5.56%) Management Information System
1 3 (5.56%) Self-Motivation
2 2 (3.70%) Analytical Skills
2 2 (3.70%) CMDB
2 2 (3.70%) Digital TV
2 2 (3.70%) Greenfield Project
2 2 (3.70%) RIA
2 2 (3.70%) User Experience
3 1 (1.85%) Freedom of Information
3 1 (1.85%) NHS
Operating Systems
1 2 (3.70%) Linux
2 1 (1.85%) Unix
2 1 (1.85%) Windows
2 1 (1.85%) Windows Server
Processes & Methodologies
1 47 (87.04%) ITIL
2 39 (72.22%) Service Management
3 17 (31.48%) ITSM
4 13 (24.07%) Service Design
5 11 (20.37%) ITIL V3
5 11 (20.37%) Stakeholder Management
6 10 (18.52%) Agile Software Development
7 8 (14.81%) Operations Management
7 8 (14.81%) Service Delivery
8 7 (12.96%) Due Diligence
9 6 (11.11%) Customer Engagement
9 6 (11.11%) DevOps
9 6 (11.11%) Infrastructure Management
9 6 (11.11%) Knowledge Management
9 6 (11.11%) Project Management
10 5 (9.26%) Information Security
10 5 (9.26%) Scrum
11 4 (7.41%) Kanban
11 4 (7.41%) Performance Management
11 4 (7.41%) Supplier Management
Programming Languages
1 2 (3.70%) VBA
2 1 (1.85%) Shell Script
Qualifications
1 14 (25.93%) Security Cleared
2 11 (20.37%) SC Cleared
3 6 (11.11%) ITIL Certification
4 2 (3.70%) Degree
5 1 (1.85%) CCNA
5 1 (1.85%) Cisco Certification
5 1 (1.85%) CITP
5 1 (1.85%) DV Cleared
5 1 (1.85%) HNC
5 1 (1.85%) ISTQB
5 1 (1.85%) ISTQB Advanced Certification
5 1 (1.85%) Master's Degree
5 1 (1.85%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (12.96%) ISO/IEC 27001
1 7 (12.96%) SLA
2 6 (11.11%) COBIT
3 5 (9.26%) PCI DSS
4 3 (5.56%) GDPR
4 3 (5.56%) ISO 9001
4 3 (5.56%) Sarbanes-Oxley
5 1 (1.85%) ISO 9000
System Software
1 2 (3.70%) Apache Flume
1 2 (3.70%) HDFS
Systems Management
1 9 (16.67%) Tivoli Storage Manager
2 2 (3.70%) Single Sign-On
Vendors
1 10 (18.52%) Capita
2 4 (7.41%) Microsoft
3 3 (5.56%) CA
3 3 (5.56%) Remedy
3 3 (5.56%) ServiceNow
4 2 (3.70%) Bloomberg
4 2 (3.70%) Cisco
4 2 (3.70%) Cloudera
4 2 (3.70%) F5
4 2 (3.70%) Oracle
4 2 (3.70%) Radianz
4 2 (3.70%) Sitecore
4 2 (3.70%) Tableau
4 2 (3.70%) TIBCO
4 2 (3.70%) Tradeweb
5 1 (1.85%) BMC
5 1 (1.85%) CheckPoint
5 1 (1.85%) Ivanti
5 1 (1.85%) Palo Alto