ISO/IEC 20000 Contracts

ISO/IEC 20000 (supersedes BS 15000)
UK

The table below provides summary statistics for contract job vacancies requiring ISO/IEC 20000 skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ISO/IEC 20000 over the 6 months leading up to 4 July 2025, comparing them to the same period in the previous two years.

6 months to
4 Jul 2025
Same period 2024 Same period 2023
Rank 528 558 636
Rank change year-on-year +30 +78 +201
Contract jobs citing ISO/IEC 20000 23 37 44
As % of all contract jobs advertised in the UK 0.073% 0.085% 0.078%
As % of the Quality Assurance & Compliance category 0.45% 0.62% 0.58%
Number of daily rates quoted 9 29 30
10th Percentile £393 £470 £350
25th Percentile £450 £500 £452
Median daily rate (50th Percentile) £538 £600 £575
Median % change year-on-year -10.42% +4.35% +26.17%
75th Percentile £588 - £588
90th Percentile £610 £638 £600
UK excluding London median daily rate £450 £600 £550
% change year-on-year -25.00% +9.09% +22.22%
Number of hourly rates quoted 0 2 3
10th Percentile - - £45.25
25th Percentile - £26.25 £45.63
Median hourly rate - £27.50 £50.00
Median % change year-on-year - -45.00% -
75th Percentile - £28.75 £52.50
90th Percentile - - £54.00
UK excluding London median hourly rate - £27.50 £48.75
% change year-on-year - -43.59% -

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 5,147 5,936 7,649
As % of all contract IT jobs advertised in the UK 16.29% 13.67% 13.62%
Number of daily rates quoted 3,302 3,681 5,225
10th Percentile £280 £284 £300
25th Percentile £400 £400 £413
Median daily rate (50th Percentile) £500 £506 £525
Median % change year-on-year -1.19% -3.62% -
75th Percentile £613 £625 £650
90th Percentile £725 £750 £750
UK excluding London median daily rate £473 £475 £500
% change year-on-year -0.42% -5.00% +8.11%
Number of hourly rates quoted 216 430 257
10th Percentile £14.78 £11.07 £14.00
25th Percentile £18.50 £13.52 £19.50
Median hourly rate £30.00 £23.80 £38.00
Median % change year-on-year +26.05% -37.37% +40.74%
75th Percentile £62.63 £49.69 £63.23
90th Percentile £83.19 £70.00 £80.00
UK excluding London median hourly rate £28.18 £21.64 £37.50
% change year-on-year +30.22% -42.29% +67.45%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000.

Daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 4 July 2025.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000.

Hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 4 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +56 21 £538 -6.52% 97
UK excluding London +24 13 £450 -25.00% 79
Work from Home +40 12 £494 -10.23% 39
London +36 8 £575 +15.00% 24
North of England - 4 £550 - 16
South East +26 3 £469 -20.55% 23
West Midlands +13 3 - - 18
Midlands +10 3 - - 20
North West - 3 £650 - 12
South West +35 1 - - 5
East of England +23 1 £375 -40.00% 9
Yorkshire - 1 £450 - 3
Northern Ireland - 1 - - 4

ISO/IEC 20000
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.35%) Apache Airflow
1 1 (4.35%) SharePoint
Business Applications
1 1 (4.35%) Remedy ITSM
Cloud Services
1 2 (8.70%) Azure
2 1 (4.35%) Azure Data Factory
2 1 (4.35%) Microsoft 365
2 1 (4.35%) Power Automate
2 1 (4.35%) Power Platform
Database & Business Intelligence
1 1 (4.35%) Tableau
General
1 9 (39.13%) Public Sector
2 4 (17.39%) Social Skills
3 2 (8.70%) Influencing Skills
4 1 (4.35%) Aerospace
4 1 (4.35%) Analytical Skills
4 1 (4.35%) Finance
4 1 (4.35%) Military
4 1 (4.35%) Presentation Skills
4 1 (4.35%) Retail
Job Titles
1 9 (39.13%) Architect
2 7 (30.43%) Service Architect
3 6 (26.09%) Lead
3 6 (26.09%) Service Continuity Leader
4 2 (8.70%) Change Manager
4 2 (8.70%) Designer
4 2 (8.70%) IT Architect
4 2 (8.70%) ITSM Architect
4 2 (8.70%) Service Designer
4 2 (8.70%) Service Management Architect
4 2 (8.70%) Service Management Designer
5 1 (4.35%) Change and Release Manager
5 1 (4.35%) Data Engineer
5 1 (4.35%) Developer
5 1 (4.35%) IT Change Manager
5 1 (4.35%) ITIL Service Architect
5 1 (4.35%) Senior
5 1 (4.35%) Senior Applications Developer
5 1 (4.35%) Service Continuity Consultant
5 1 (4.35%) Systems Manager
Libraries, Frameworks & Software Standards
1 1 (4.35%) HTML
1 1 (4.35%) JSON
Miscellaneous
1 2 (8.70%) Blog
2 1 (4.35%) Algorithms
2 1 (4.35%) Analytical Mindset
2 1 (4.35%) Driving Licence
2 1 (4.35%) Foreign Exchange (FX)
2 1 (4.35%) Management Information System
Processes & Methodologies
1 20 (86.96%) ITIL
2 11 (47.83%) Service Management
3 10 (43.48%) Service Design
4 8 (34.78%) High Availability
5 7 (30.43%) BCP
5 7 (30.43%) Business Continuity
5 7 (30.43%) Business Continuity Planning
5 7 (30.43%) Business Impact Analysis
5 7 (30.43%) Disaster Recovery
5 7 (30.43%) Impact Analysis
5 7 (30.43%) Load Balancing
5 7 (30.43%) Runbook
5 7 (30.43%) Service Catalogue
6 6 (26.09%) Incident Response
6 6 (26.09%) Risk Management
7 5 (21.74%) ITSM
8 3 (13.04%) Customer Requirements
9 2 (8.70%) IT Strategy
9 2 (8.70%) Technology Strategy
9 2 (8.70%) Validation
Programming Languages
1 2 (8.70%) SQL
2 1 (4.35%) JavaScript
2 1 (4.35%) Python
Qualifications
1 6 (26.09%) SC Cleared
1 6 (26.09%) Security Cleared
2 2 (8.70%) Degree
3 1 (4.35%) HNC
3 1 (4.35%) Microsoft Certification
Quality Assurance & Compliance
1 6 (26.09%) SLA
2 4 (17.39%) ISO/IEC 27001
3 3 (13.04%) ISO 9001
4 1 (4.35%) HMG Security Policy Framework
4 1 (4.35%) ISO 22301
4 1 (4.35%) QA
Vendors
1 2 (8.70%) Microsoft
1 2 (8.70%) QAD
1 2 (8.70%) ServiceNow
2 1 (4.35%) BMC
2 1 (4.35%) MicroStrategy
2 1 (4.35%) Remedy