Period
to 9 July 2020

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 9 July 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
9 Jul 2020
Same period 2019 Same period 2018
Rank 548 811 838
Rank change year-on-year +263 +27 -53
Contract jobs citing ISO/IEC 20000 40 40 58
As % of all contract jobs advertised in the UK 0.097% 0.043% 0.056%
As % of the Quality Assurance & Compliance category 0.95% 0.41% 0.47%
Number of daily rates quoted 32 29 37
Median daily rate £450 £400 £450
Median daily rate % change year-on-year +12.50% -11.11% +13.14%
10th Percentile £300 £246 £250
90th Percentile £536 £517 £605
UK excluding London median daily rate £388 £375 £450
% change year-on-year +3.33% -16.67% +16.13%
Number of hourly rates quoted 1 3 4
Median hourly rate £17.00 £44.99 £29.99
Median hourly rate % change year-on-year -62.21% +50.04% +76.38%
10th Percentile £16.50 £38.00 £19.00
90th Percentile £17.50 £54.00 £43.20
UK excluding London median hourly rate £17.00 £44.99 £29.99
% change year-on-year -62.21% +50.04% +76.38%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 4,226 9,723 12,222
As % of all contract IT jobs advertised in the UK 10.24% 10.36% 11.75%
Number of daily rates quoted 2,475 5,997 7,800
Median daily rate £450 £450 £450
10th Percentile £255 £248 £254
90th Percentile £645 £649 £638
UK excluding London median daily rate £425 £425 £403
% change year-on-year - +5.59% +0.63%
Number of hourly rates quoted 197 406 397
Median hourly rate £22.61 £22.63 £22.50
Median hourly rate % change year-on-year -0.07% +0.56% +12.50%
10th Percentile £12.80 £11.00 £11.71
90th Percentile £52.70 £53.00 £52.50
Median hourly rate £20.79 £25.23 £22.50
% change year-on-year -17.61% +12.12% +18.42%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000.

Daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 9 July 2020.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000.

Hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 9 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +279 40 £450 +9.76% 8
London +220 21 £463 -
UK excluding London +193 19 £388 +3.33% 9
South East +155 11 £375 -8.54% 3
South West +85 3 £513 +79.82%
Midlands +83 2 £438 -7.41% 4
East of England +67 2 £198 -
East Midlands - 2 £438 -
North of England +114 1 - - 1
Yorkshire +77 1 - - 1
Work from Home -2 1 £375 -1.32%

For the 6 months to 9 July 2020, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 40 (100.00%) ITIL
2 26 (65.00%) Problem-Solving
3 23 (57.50%) High Availability
3 23 (57.50%) Finance
4 22 (55.00%) Middleware
5 21 (52.50%) AWS
5 21 (52.50%) ITIL V3
6 18 (45.00%) Agile Software Development
7 17 (42.50%) JIRA
7 17 (42.50%) Strategic Roadmap
8 16 (40.00%) Project Delivery
8 16 (40.00%) Oracle
9 15 (37.50%) Analytical Skills
9 15 (37.50%) Continuous Improvement
10 13 (32.50%) Azure
10 13 (32.50%) SQL
11 12 (30.00%) WebLogic
11 12 (30.00%) Unix
11 12 (30.00%) Tomcat
11 12 (30.00%) Service Management
12 11 (27.50%) HP
12 11 (27.50%) SDLC
13 10 (25.00%) Data Guard
13 10 (25.00%) Oracle RAC
13 10 (25.00%) Oracle Database 12c
13 10 (25.00%) Oracle Database
13 10 (25.00%) Oracle RMAN
14 9 (22.50%) Workflow
14 9 (22.50%) Ansible
14 9 (22.50%) Kanban

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (30.00%) Tomcat
1 12 (30.00%) WebLogic
2 8 (20.00%) Confluence
3 5 (12.50%) Oracle Workflow
4 1 (2.50%) SharePoint
Applications
1 1 (2.50%) Microsoft Project
Business Applications
1 2 (5.00%) Oracle 11i
1 2 (5.00%) Oracle EBS
Cloud Services
1 21 (52.50%) AWS
2 13 (32.50%) Azure
3 6 (15.00%) GCP
4 3 (7.50%) Cloud Computing
5 2 (5.00%) Azure Active Directory
5 2 (5.00%) Office 365
5 2 (5.00%) OneDrive
6 1 (2.50%) Power Platform
Communications & Networking
1 5 (12.50%) Firewall
2 4 (10.00%) Cisco ASA
2 4 (10.00%) F5 BIG-IP LTM
2 4 (10.00%) NetScreen
2 4 (10.00%) SSL
3 1 (2.50%) Broadband
3 1 (2.50%) Internet
3 1 (2.50%) Intranet
3 1 (2.50%) TCP/IP
Database & Business Intelligence
1 10 (25.00%) Oracle Database
1 10 (25.00%) Oracle Database 12c
2 8 (20.00%) Oracle Exadata
3 5 (12.50%) NoSQL
3 5 (12.50%) PostgreSQL
4 3 (7.50%) MySQL
4 3 (7.50%) Oracle ODI
4 3 (7.50%) Oracle OWB
4 3 (7.50%) RDBMS
4 3 (7.50%) Relational Database
4 3 (7.50%) SQL Server
5 2 (5.00%) Oracle Database 10g
5 2 (5.00%) Oracle Database 11g
5 2 (5.00%) Oracle Discoverer
6 1 (2.50%) GIS
6 1 (2.50%) Microsoft Analysis Services
6 1 (2.50%) SQL Server 2008
6 1 (2.50%) SQL Server Analysis Services
6 1 (2.50%) SQL Server Integration Services
6 1 (2.50%) SQL Server Reporting Services
Development Applications
1 17 (42.50%) JIRA
2 8 (20.00%) Atlassian Bamboo
2 8 (20.00%) Jenkins
3 3 (7.50%) Oracle APEX
General
1 23 (57.50%) Finance
2 3 (7.50%) Local Government
2 3 (7.50%) Telecoms
3 2 (5.00%) Banking
3 2 (5.00%) Public Sector
3 2 (5.00%) Retail Banking
4 1 (2.50%) Electronics
4 1 (2.50%) Legal
4 1 (2.50%) Manufacturing
4 1 (2.50%) Marketing
Job Titles
1 9 (22.50%) Architect
2 7 (17.50%) Analyst
3 6 (15.00%) Automation Engineer
3 6 (15.00%) DBA
4 5 (12.50%) Infrastructure Engineer
4 5 (12.50%) Oracle DBA
4 5 (12.50%) Platform Engineer
5 4 (10.00%) Service Architect
6 3 (7.50%) Automation Architect
6 3 (7.50%) ITIL Service Architect
6 3 (7.50%) Unix Engineer
7 2 (5.00%) 2nd Line Support
7 2 (5.00%) Desktop Analyst
7 2 (5.00%) Desktop Support
7 2 (5.00%) Desktop Support Analyst
7 2 (5.00%) Information Security Officer
7 2 (5.00%) Network Architect
7 2 (5.00%) Oracle Analyst
7 2 (5.00%) Security Officer
7 2 (5.00%) Support Analyst
Libraries, Frameworks & Software Standards
1 22 (55.00%) Middleware
2 8 (20.00%) Oracle GoldenGate
2 8 (20.00%) REST
2 8 (20.00%) Spring
2 8 (20.00%) Spring Boot
3 4 (10.00%) XML
4 1 (2.50%) .NET
Miscellaneous
1 15 (37.50%) Analytical Skills
2 8 (20.00%) Replication
3 5 (12.50%) Private Cloud
4 4 (10.00%) Self-Motivation
5 3 (7.50%) Enterprise Software
5 3 (7.50%) Management Information System
6 2 (5.00%) Robotics
7 1 (2.50%) Cloud Native
7 1 (2.50%) Digital TV
7 1 (2.50%) IVR
7 1 (2.50%) Virtual Team
Operating Systems
1 12 (30.00%) Unix
2 8 (20.00%) Linux
2 8 (20.00%) Solaris
3 5 (12.50%) Oracle Linux
3 5 (12.50%) Red Hat Enterprise Linux
3 5 (12.50%) Ubuntu
4 3 (7.50%) AIX
4 3 (7.50%) HPUX
4 3 (7.50%) Windows
Processes & Methodologies
1 40 (100.00%) ITIL
2 26 (65.00%) Problem-Solving
3 23 (57.50%) High Availability
4 21 (52.50%) ITIL V3
5 18 (45.00%) Agile Software Development
6 17 (42.50%) Strategic Roadmap
7 16 (40.00%) Project Delivery
8 15 (37.50%) Continuous Improvement
9 12 (30.00%) Service Management
10 11 (27.50%) SDLC
11 9 (22.50%) Kanban
11 9 (22.50%) Workflow
12 8 (20.00%) Data Modelling
12 8 (20.00%) Logical Data Model
12 8 (20.00%) Microservices
12 8 (20.00%) OO
12 8 (20.00%) Physical Data Model
12 8 (20.00%) Task Automation
13 6 (15.00%) Infrastructure Automation
14 5 (12.50%) Infrastructure Engineering
Programming Languages
1 13 (32.50%) SQL
2 8 (20.00%) Java
3 5 (12.50%) PL/SQL
4 2 (5.00%) Shell Script
5 1 (2.50%) PowerShell
5 1 (2.50%) Python
5 1 (2.50%) T-SQL
Qualifications
1 7 (17.50%) Security Cleared
2 4 (10.00%) Cisco Certification
3 3 (7.50%) SC Cleared
4 2 (5.00%) CCIE
4 2 (5.00%) CCNP
5 1 (2.50%) CISA
5 1 (2.50%) CISM
5 1 (2.50%) CISSP
5 1 (2.50%) Computer Science Degree
5 1 (2.50%) Degree
5 1 (2.50%) ISO 27001 Lead Auditor
5 1 (2.50%) Master's Degree
Quality Assurance & Compliance
1 6 (15.00%) ISO/IEC 27001
2 2 (5.00%) ISO 22301
2 2 (5.00%) ISO 9000
3 1 (2.50%) GDPR
3 1 (2.50%) ISO 9001
3 1 (2.50%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 1 (2.50%) PCI DSS
System Software
1 10 (25.00%) Oracle RAC
2 3 (7.50%) Citrix Hypervisor
2 3 (7.50%) Hyper-V
2 3 (7.50%) VMware Infrastructure
3 2 (5.00%) Active Directory
3 2 (5.00%) Oracle Clusterware
Systems Management
1 10 (25.00%) Data Guard
1 10 (25.00%) Oracle RMAN
2 9 (22.50%) Ansible
3 6 (15.00%) HP Operations Orchestration
3 6 (15.00%) Terraform
4 5 (12.50%) Oracle Enterprise Manager
4 5 (12.50%) vRealize
4 5 (12.50%) vRealize Orchestrator
Vendors
1 16 (40.00%) Oracle
2 11 (27.50%) HP
3 5 (12.50%) Red Hat
4 4 (10.00%) Cisco
4 4 (10.00%) F5
4 4 (10.00%) Juniper
4 4 (10.00%) Palo Alto
5 3 (7.50%) Sybase
5 3 (7.50%) VMware
5 3 (7.50%) VocaLink
6 2 (5.00%) Automation Anywhere
6 2 (5.00%) Microsoft
6 2 (5.00%) UiPath
7 1 (2.50%) Computacenter
7 1 (2.50%) SAP