Job Vacancy Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Skill Sets
Period
to 16 November 2019

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 16 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
16 Nov 2019		 Same period 2018 Same period 2017
Rank 734 860 796
Rank change year-on-year +126 -64 +21
Contract jobs citing ISO/IEC 20000 71 42 104
As % of all contract IT jobs advertised in the UK 0.085% 0.040% 0.10%
As % of the Quality Assurance & Compliance category 0.81% 0.37% 0.80%
Number of daily rates quoted 55 27 72
UK median daily rate £425 £475 £345
Median daily rate % change year-on-year -10.53% +37.68% -13.75%
10th Percentile £291 £218 £191
90th Percentile £520 £498 £474
UK excluding London median daily rate £420 £400 £375
% change year-on-year +5.00% +6.67% +3.88%
Number of hourly rates quoted 5 2 4
UK median hourly rate £44.99 £37.49 £47.50
Median hourly rate % change year-on-year +20.02% -21.08% +17.28%
10th Percentile £14.50 £33.11 £26.05
90th Percentile £58.50 £40.95 £50.00
UK excluding London median hourly rate £44.99 £37.49 £50.00
% change year-on-year +20.02% -25.03% +21.95%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 8,742 11,239 13,055
As % of all contract IT jobs advertised in the UK 10.49% 10.81% 12.69%
Number of daily rates quoted 5,449 7,113 8,534
UK median daily rate £450 £450 £438
Median daily rate % change year-on-year - +2.86% +2.94%
10th Percentile £231 £250 £256
90th Percentile £638 £625 £638
UK excluding London median daily rate £420 £404 £400
% change year-on-year +4.02% +0.94% +2.56%
Number of hourly rates quoted 395 385 377
UK median hourly rate £21.34 £22.00 £20.00
Median hourly rate % change year-on-year -3.00% +10.00% -20.00%
10th Percentile £11.16 £11.00 £11.25
90th Percentile £55.00 £49.50 £48.75
UK excluding London median hourly rate £22.80 £21.00 £20.00
% change year-on-year +8.58% +4.99% -20.00%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 16 November 2019.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 16 November 2019.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 16 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Job
Vacancies
England +123 69 £425 -10.53% 21
UK excluding London +87 55 £420 +5.00% 19
South East +42 17 £413 +50.00% 4
London +89 13 £450 -9.09% 3
North of England +39 10 £415 +25.19% 5
South West +5 10 £336 - 4
Midlands +57 9 £473 +71.82% 3
West Midlands +43 9 £473 +71.82% 1
East of England +29 8 £475 - 2
North West +24 5 £425 +28.21%
Yorkshire +35 3 £420 - 4
North East +15 2 £375 -0.66% 1
Scotland +26 1 £550 +37.50% 1

For the 6 months to 16 November 2019, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 63 (88.73%) ITIL
2 25 (35.21%) Service Management
3 24 (33.80%) Finance
4 21 (29.58%) ISO/IEC 27001
5 19 (26.76%) Continuous Improvement
6 18 (25.35%) ITIL V3
7 17 (23.94%) PRINCE2
8 16 (22.54%) Microsoft
9 12 (16.90%) Analytical Skills
10 11 (15.49%) Service Delivery
10 11 (15.49%) Telecoms
10 11 (15.49%) Project Management
10 11 (15.49%) Security Cleared
11 10 (14.08%) AWS
11 10 (14.08%) Agile Software Development
11 10 (14.08%) Cisco
11 10 (14.08%) VMware
12 9 (12.68%) Information Security
12 9 (12.68%) Java
12 9 (12.68%) ISO 9001
12 9 (12.68%) Degree
12 9 (12.68%) Azure
13 8 (11.27%) SC Cleared
13 8 (11.27%) Operations Management
13 8 (11.27%) Oracle
13 8 (11.27%) Six Sigma
13 8 (11.27%) Problem-Solving
14 7 (9.86%) SLA
14 7 (9.86%) Change Management
14 7 (9.86%) Firewall

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.23%) Confluence
1 3 (4.23%) Tomcat
1 3 (4.23%) WebLogic
2 2 (2.82%) SharePoint
3 1 (1.41%) Exchange Server 2010
3 1 (1.41%) MS Exchange
3 1 (1.41%) Oracle Workflow
3 1 (1.41%) WebSphere
Applications
1 4 (5.63%) Microsoft Project
2 1 (1.41%) Microsoft Office
Cloud Services
1 10 (14.08%) AWS
2 9 (12.68%) Azure
3 3 (4.23%) Office 365
4 1 (1.41%) Azure Stack
4 1 (1.41%) OneDrive
Communications & Networking
1 7 (9.86%) Firewall
2 6 (8.45%) TCP/IP
3 5 (7.04%) Broadband
4 4 (5.63%) Internet
5 3 (4.23%) DHCP
5 3 (4.23%) DNS
5 3 (4.23%) WAN
6 2 (2.82%) Cisco Nexus
6 2 (2.82%) iSCSI
6 2 (2.82%) LAN
6 2 (2.82%) SAN
6 2 (2.82%) VPN
6 2 (2.82%) WLAN
7 1 (1.41%) NetScaler
7 1 (1.41%) Network Security
7 1 (1.41%) Skype
Database & Business Intelligence
1 2 (2.82%) Oracle Database
1 2 (2.82%) Oracle Database 12c
1 2 (2.82%) Oracle Exadata
2 1 (1.41%) NoSQL
2 1 (1.41%) Oracle ODI
2 1 (1.41%) Oracle OWB
2 1 (1.41%) PostgreSQL
2 1 (1.41%) Relational Database
2 1 (1.41%) SAP Data Services
2 1 (1.41%) SQL Server
Development Applications
1 6 (8.45%) JIRA
2 2 (2.82%) Atlassian Bamboo
2 2 (2.82%) Jenkins
3 1 (1.41%) Bitbucket
3 1 (1.41%) Oracle APEX
3 1 (1.41%) TestRail
3 1 (1.41%) Visual Studio
3 1 (1.41%) Visual Studio Team System
3 1 (1.41%) Zephyr
General
1 24 (33.80%) Finance
2 11 (15.49%) Telecoms
3 6 (8.45%) Public Sector
4 5 (7.04%) Local Government
5 2 (2.82%) Back Office
5 2 (2.82%) Legal
5 2 (2.82%) Manufacturing
6 1 (1.41%) Front Office
6 1 (1.41%) Pharmaceutical
Job Titles
1 13 (18.31%) Analyst
1 13 (18.31%) Architect
2 10 (14.08%) Service Manager
3 6 (8.45%) Service Architect
4 5 (7.04%) Service Analyst
4 5 (7.04%) Solutions Architect
5 4 (5.63%) Consultant
5 4 (5.63%) Delivery Manager
5 4 (5.63%) Information Analyst
5 4 (5.63%) Information Security Analyst
5 4 (5.63%) IT Manager
5 4 (5.63%) IT Services Manager
5 4 (5.63%) Security Analyst
5 4 (5.63%) Senior Analyst
5 4 (5.63%) Senior Information Analyst
5 4 (5.63%) Senior Information Security Analyst
5 4 (5.63%) Senior Security Analyst
6 3 (4.23%) Business Analyst
6 3 (4.23%) IT Analyst
6 3 (4.23%) ITSM Consultant
Libraries, Frameworks & Software Standards
1 4 (5.63%) Middleware
2 2 (2.82%) Oracle GoldenGate
2 2 (2.82%) REST
2 2 (2.82%) Spring
2 2 (2.82%) Spring Boot
3 1 (1.41%) Oracle Fusion
Miscellaneous
1 12 (16.90%) Analytical Skills
2 5 (7.04%) Digital TV
3 4 (5.63%) Management Information System
4 3 (4.23%) Data Centre
4 3 (4.23%) NHS
4 3 (4.23%) Virtual Team
5 2 (2.82%) Clustering
5 2 (2.82%) Replication
6 1 (1.41%) e-Learning
6 1 (1.41%) Mobile Computing
6 1 (1.41%) Private Cloud
Operating Systems
1 4 (5.63%) Windows
2 3 (4.23%) Linux
2 3 (4.23%) Unix
3 2 (2.82%) Windows Server
3 2 (2.82%) Windows Server 2008
4 1 (1.41%) Mac OS
4 1 (1.41%) Oracle Linux
4 1 (1.41%) Red Hat Enterprise Linux
4 1 (1.41%) Solaris
4 1 (1.41%) Ubuntu
Processes & Methodologies
1 63 (88.73%) ITIL
2 25 (35.21%) Service Management
3 19 (26.76%) Continuous Improvement
4 18 (25.35%) ITIL V3
5 17 (23.94%) PRINCE2
6 11 (15.49%) Project Management
6 11 (15.49%) Service Delivery
7 10 (14.08%) Agile Software Development
8 9 (12.68%) Information Security
9 8 (11.27%) Operations Management
9 8 (11.27%) Problem-Solving
9 8 (11.27%) Six Sigma
10 7 (9.86%) Change Management
11 6 (8.45%) Due Diligence
11 6 (8.45%) ITSM
11 6 (8.45%) Problem Management
11 6 (8.45%) Project Delivery
11 6 (8.45%) Stakeholder Management
12 5 (7.04%) Process Improvement
12 5 (7.04%) Software Delivery
Programming Languages
1 9 (12.68%) Java
2 3 (4.23%) SQL
3 2 (2.82%) JavaScript
3 2 (2.82%) PowerShell
4 1 (1.41%) Bash Shell
4 1 (1.41%) PHP
4 1 (1.41%) PL/SQL
4 1 (1.41%) Python
4 1 (1.41%) Shell Script
Qualifications
1 11 (15.49%) Security Cleared
2 9 (12.68%) Degree
3 8 (11.27%) SC Cleared
4 6 (8.45%) CISA
4 6 (8.45%) CISSP
5 5 (7.04%) CISM
6 4 (5.63%) ISO 27001 Lead Auditor
6 4 (5.63%) ITIL Certification
7 3 (4.23%) Cisco Certification
8 2 (2.82%) CCNA
8 2 (2.82%) CCNP
8 2 (2.82%) DV Cleared
8 2 (2.82%) ISTQB
8 2 (2.82%) PRINCE2 Certification
9 1 (1.41%) CCA
9 1 (1.41%) Citrix Certification
9 1 (1.41%) ISTQB Advanced Certification
9 1 (1.41%) ISTQB Foundation Certification
9 1 (1.41%) ITIL Foundation Certificate
9 1 (1.41%) MCP
Quality Assurance & Compliance
1 21 (29.58%) ISO/IEC 27001
2 9 (12.68%) ISO 9001
3 7 (9.86%) SLA
4 5 (7.04%) PMO
4 5 (7.04%) QA
5 4 (5.63%) ISO 22301
5 4 (5.63%) ISO 9000
5 4 (5.63%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 3 (4.23%) HMG Security Policy Framework
7 1 (1.41%) COBIT
7 1 (1.41%) NCSC
7 1 (1.41%) NIST
7 1 (1.41%) TickIT
System Software
1 4 (5.63%) Active Directory
1 4 (5.63%) VMware Infrastructure
2 3 (4.23%) Firmware
2 3 (4.23%) Hyper-V
3 2 (2.82%) Oracle RAC
3 2 (2.82%) XenApp
4 1 (1.41%) Microsoft App-V
4 1 (1.41%) Virtual Machines
4 1 (1.41%) XenDesktop
Systems Management
1 5 (7.04%) SCCM
2 4 (5.63%) SCOM
3 2 (2.82%) Ansible
3 2 (2.82%) Data Guard
3 2 (2.82%) HP Quality Center
3 2 (2.82%) Microsoft Clustering
3 2 (2.82%) Oracle RMAN
3 2 (2.82%) WSUS
4 1 (1.41%) Microsoft Data Protection Manager
4 1 (1.41%) Norton AntiVirus
4 1 (1.41%) Oracle Enterprise Manager
4 1 (1.41%) Puppet
4 1 (1.41%) SCOrch
Vendors
1 16 (22.54%) Microsoft
2 10 (14.08%) Cisco
2 10 (14.08%) VMware
3 8 (11.27%) Oracle
4 4 (5.63%) ServiceNow
5 3 (4.23%) Remedy
5 3 (4.23%) Symantec
6 2 (2.82%) Capita
6 2 (2.82%) Citrix
7 1 (1.41%) Atlassian
7 1 (1.41%) CheckPoint
7 1 (1.41%) Extreme Networks
7 1 (1.41%) HP
7 1 (1.41%) IBM
7 1 (1.41%) Mitel
7 1 (1.41%) Red Hat
7 1 (1.41%) SAP
7 1 (1.41%) SolarWinds
7 1 (1.41%) Splunk
7 1 (1.41%) YouTube