ISO/IEC 20000 Contract Job Trends

ISO/IEC 20000 (supersedes BS 15000)
UK

The table below provides summary statistics and contractor rates for jobs requiring ISO/IEC 20000 skills. It covers contract job vacancies from the 6 months leading up to 2 July 2026, with comparisons to the same periods in the previous two years.

6 months to
2 Jul 2026
Same period 2025 Same period 2024
Rank 629 515 550
Rank change year-on-year -114 +35 +93
Contract jobs citing ISO/IEC 20000 26 21 37
As % of all contract jobs in the UK 0.051% 0.068% 0.085%
As % of the Quality Assurance & Compliance category 0.30% 0.41% 0.62%
Number of daily rates quoted 23 7 29
10th Percentile £459 £430 £470
25th Percentile £482 £450 £500
Median daily rate (50th Percentile) £570 £575 £600
Median % change year-on-year -0.87% -4.17% +4.35%
75th Percentile £618 £591 -
90th Percentile £625 £626 £638
UK excluding London median daily rate £582 £450 £600
% change year-on-year +29.22% -25.00% +9.09%
Number of hourly rates quoted 0 0 2
10th Percentile - - -
25th Percentile - - £26.25
Median hourly rate - - £27.50
75th Percentile - - £28.75
90th Percentile - - -
UK excluding London median hourly rate - - £27.50
% change year-on-year - - -43.59%

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 8,659 5,068 5,942
As % of all contract IT jobs advertised in the UK 16.83% 16.37% 13.69%
Number of daily rates quoted 5,537 3,252 3,690
10th Percentile £340 £279 £282
25th Percentile £413 £400 £401
Median daily rate (50th Percentile) £500 £500 £510
Median % change year-on-year - -1.96% -2.86%
75th Percentile £600 £613 £625
90th Percentile £700 £725 £750
UK excluding London median daily rate £500 £473 £475
% change year-on-year +5.70% -0.42% -4.04%
Number of hourly rates quoted 533 211 433
10th Percentile £14.00 £14.78 £11.07
25th Percentile £19.33 £18.50 £13.50
Median hourly rate £36.07 £30.00 £23.80
Median % change year-on-year +20.23% +26.05% -38.52%
75th Percentile £67.50 £63.75 £50.00
90th Percentile £81.52 £83.41 £70.00
UK excluding London median hourly rate £36.07 £28.18 £21.64
% change year-on-year +28.00% +30.22% -42.29%

ISO/IEC 20000
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings citing ISO/IEC 20000 relative to all contract IT jobs advertised.

ISO/IEC 20000 job vacancy trend in the UK

ISO/IEC 20000
Daily Rate Trend

Contractor daily rate distribution trend for jobs in the UK citing ISO/IEC 20000.

Contractor daily rate distribution trend for jobs in the UK citing ISO/IEC 20000

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 2 July 2026.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Hourly Rate Trend

Contractor hourly rate distribution trend for jobs in the UK citing ISO/IEC 20000.

Contractor hourly rate distribution trend for jobs in the UK citing ISO/IEC 20000

ISO/IEC 20000
Top 9 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 2 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -109 26 £570 -0.87% 15
UK excluding London -105 24 £582 +29.22% 13
South East -41 19 £593 +48.25% 7
Work from Home -52 12 £541 -1.72% 9
Midlands -49 3 £650 -
South West -32 2 £488 - 3
West Midlands -59 2 - -
London -77 2 £550 -4.35% 2
East Midlands - 1 £650 -

ISO/IEC 20000
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (3.85%) SharePoint
Applications
1 1 (3.85%) Microsoft Office
1 1 (3.85%) MS Visio
Business Applications
1 1 (3.85%) iTrent
1 1 (3.85%) SAP ERP
Cloud Services
1 4 (15.38%) Azure
2 3 (11.54%) AWS
3 2 (7.69%) Azure Sentinel
3 2 (7.69%) Microsoft 365
4 1 (3.85%) OneDrive
4 1 (3.85%) SaaS
Communications & Networking
1 2 (7.69%) SD-WAN
1 2 (7.69%) VLAN
1 2 (7.69%) WAN
Database & Business Intelligence
1 1 (3.85%) BusinessObjects
1 1 (3.85%) Oracle Reports
General
1 7 (26.92%) Social Skills
2 6 (23.08%) Influencing Skills
2 6 (23.08%) Public Sector
3 4 (15.38%) Analytical Skills
4 2 (7.69%) Finance
Job Titles
1 8 (30.77%) Designer
1 8 (30.77%) Service Designer
2 5 (19.23%) Architect
2 5 (19.23%) Senior
2 5 (19.23%) Service Architect
3 4 (15.38%) Senior Designer
3 4 (15.38%) Senior Service Designer
4 3 (11.54%) Change and Release Manager
4 3 (11.54%) Change Manager
4 3 (11.54%) Delivery Manager
4 3 (11.54%) Lead
4 3 (11.54%) Release Manager
4 3 (11.54%) Service Delivery Manager
4 3 (11.54%) Service Manager
5 2 (7.69%) Head of IT
5 2 (7.69%) Head of Service Management
5 2 (7.69%) Lead Designer
5 2 (7.69%) Lead Service Designer
5 2 (7.69%) Network Engineer
6 1 (3.85%) Senior Service Delivery Manager
Libraries, Frameworks & Software Standards
1 1 (3.85%) .NET
Miscellaneous
1 6 (23.08%) Product Ownership
2 2 (7.69%) Management Information System
3 1 (3.85%) Onboarding
3 1 (3.85%) Public Cloud
Processes & Methodologies
1 23 (88.46%) ITIL
2 21 (80.77%) Service Management
3 18 (69.23%) Agile
4 17 (65.38%) ITSM
4 17 (65.38%) Service Delivery
5 14 (53.85%) Service Design
6 10 (38.46%) SIAM
7 9 (34.62%) Six Sigma
8 8 (30.77%) Lean Six Sigma
9 7 (26.92%) AI
9 7 (26.92%) Cloud Security
9 7 (26.92%) Coaching
9 7 (26.92%) Computer Science
9 7 (26.92%) Stakeholder Management
9 7 (26.92%) TOGAF
10 6 (23.08%) Business Continuity
10 6 (23.08%) Disaster Recovery
10 6 (23.08%) Technical Architecture
10 6 (23.08%) User-Centered Design (UCD)
11 5 (19.23%) Continuous Improvement
Programming Languages
1 1 (3.85%) SQL
Qualifications
1 21 (80.77%) Security Cleared
2 13 (50.00%) SC Cleared
3 10 (38.46%) DV Cleared
4 8 (30.77%) Degree
5 2 (7.69%) ITIL Foundation Certificate
6 1 (3.85%) HNC
6 1 (3.85%) ITIL Certification
Quality Assurance & Compliance
1 7 (26.92%) Government Security Classifications
1 7 (26.92%) ISO 9001
1 7 (26.92%) NCSC
2 6 (23.08%) ISO/IEC 27001
3 4 (15.38%) Accessibility
4 3 (11.54%) SLA
5 2 (7.69%) QA
6 1 (3.85%) COBIT
6 1 (3.85%) Data Quality
6 1 (3.85%) ISO 22301
6 1 (3.85%) SOC 1
6 1 (3.85%) SOC 2
Systems Management
1 1 (3.85%) Microsoft Intune
Vendors
1 7 (26.92%) ServiceNow
2 3 (11.54%) Microsoft
3 2 (7.69%) Avaya
3 2 (7.69%) Cisco
3 2 (7.69%) SolarWinds
3 2 (7.69%) Zscaler
4 1 (3.85%) Oracle
4 1 (3.85%) Remedy
4 1 (3.85%) SAP