Period
to 26 September 2018

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 26 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
26 Sep 2018
Same period 2017 Same period 2016
Rank 860 788 780
Rank change year-on-year -72 -8 +3
Contract jobs citing ISO/IEC 20000 34 90 123
As % of all contract IT jobs advertised in the UK 0.033% 0.091% 0.12%
As % of the Quality Assurance & Compliance category 0.30% 0.75% 1.01%
Number of daily rates quoted 20 52 87
UK median daily rate £475 £380 £400
Median daily rate % change year-on-year +25.08% -5.06% -
10th Percentile £218 £300 £232
90th Percentile £526 £499 £593
UK excluding London median daily rate £425 £372 £361
% change year-on-year +14.25% +3.05% -9.75%
Number of hourly rates quoted 1 8 6
UK median hourly rate £39.97 £17.00 £27.75
Median hourly rate % change year-on-year +135.12% -38.74% +85.00%
10th Percentile £38.61 £17.00 £12.69
90th Percentile £41.34 £47.50 £45.00
UK excluding London median hourly rate £39.97 £17.00 £40.00
% change year-on-year +135.12% -57.50% +166.67%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 11,306 12,008 12,171
As % of all contract IT jobs advertised in the UK 11.00% 12.12% 11.40%
Number of daily rates quoted 7,197 7,833 7,878
UK median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.86% +6.06% +3.13%
10th Percentile £250 £250 £225
90th Percentile £625 £631 £600
UK excluding London median daily rate £410 £400 £375
% change year-on-year +2.50% +6.67% -
Number of hourly rates quoted 402 369 435
UK median hourly rate £21.63 £21.90 £22.84
Median hourly rate % change year-on-year -1.23% -4.09% +5.96%
10th Percentile £11.25 £10.64 £10.61
90th Percentile £50.00 £48.09 £46.55
UK excluding London median hourly rate £21.00 £20.00 £25.00
% change year-on-year +4.99% -20.00% +16.01%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 26 September 2018.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 26 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -63 33 £475 +26.67% 26
UK excluding London -62 30 £425 +14.25% 22
South East -36 14 £250 -32.80% 8
East of England -3 9 £475 - 1
North of England -16 6 £378 - 1
London -19 3 £500 +17.65% 7
North East - 3 £378 -
North West -14 2 - -
East Midlands +7 1 - - 5
Scotland -14 1 £400 -15.79% 3
Midlands -22 1 - - 7
South West -32 1 - - 2
Yorkshire - 1 - - 1

For the 6 months to 26 September 2018, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 31 (91.18%) ITIL
2 24 (70.59%) Service Management
3 8 (23.53%) Finance
3 8 (23.53%) Security Cleared
3 8 (23.53%) ITIL Certification
4 7 (20.59%) ITSM
4 7 (20.59%) Agile Software Development
4 7 (20.59%) Service Design
5 6 (17.65%) Decision-Making
5 6 (17.65%) Scrum
6 5 (14.71%) Stakeholder Management
6 5 (14.71%) Kanban
6 5 (14.71%) SLA
6 5 (14.71%) Process Improvement
7 4 (11.76%) Continuous Improvement
7 4 (11.76%) Problem-Solving
7 4 (11.76%) ISO 9001
7 4 (11.76%) Six Sigma
7 4 (11.76%) Service Delivery
7 4 (11.76%) Performance Management
7 4 (11.76%) ITIL V3
7 4 (11.76%) Operations Management
7 4 (11.76%) COBIT
7 4 (11.76%) CMDB
7 4 (11.76%) Telecoms
8 3 (8.82%) Knowledge Management
8 3 (8.82%) Incident Management
8 3 (8.82%) Resource Management
8 3 (8.82%) Degree
8 3 (8.82%) ISO/IEC 27001

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.94%) CMS
Business Applications
1 2 (5.88%) Remedy ITSM
Cloud Services
1 2 (5.88%) Amazon AWS
2 1 (2.94%) Cloud Computing
Communications & Networking
1 3 (8.82%) Firewall
1 3 (8.82%) LAN
2 2 (5.88%) Broadband
2 2 (5.88%) Internet
2 2 (5.88%) WAN
3 1 (2.94%) 802.11
3 1 (2.94%) Cisco ISE
3 1 (2.94%) Cisco Nexus
3 1 (2.94%) DHCP
3 1 (2.94%) DNS
3 1 (2.94%) Network Security
3 1 (2.94%) VPN
3 1 (2.94%) Wireless
Database & Business Intelligence
1 2 (5.88%) MySQL
2 1 (2.94%) DTS
2 1 (2.94%) Oracle Database
2 1 (2.94%) SQLPlus
Development Applications
1 3 (8.82%) Visual Studio Team System
2 2 (5.88%) Robot Framework
2 2 (5.88%) Visual Studio
General
1 8 (23.53%) Finance
2 4 (11.76%) Telecoms
3 1 (2.94%) Legal
3 1 (2.94%) Local Government
Job Titles
1 12 (35.29%) Service Manager
2 5 (14.71%) Architect
3 4 (11.76%) Delivery Manager
3 4 (11.76%) Service Architect
3 4 (11.76%) Services Delivery Manager
4 3 (8.82%) Operations Manager
5 2 (5.88%) Analyst
5 2 (5.88%) Configuration Management Analyst
5 2 (5.88%) Lead Tester
5 2 (5.88%) QA Leader
5 2 (5.88%) QA Tester
5 2 (5.88%) Senior Manager
5 2 (5.88%) Senior QA Tester
5 2 (5.88%) Senior Service Manager
5 2 (5.88%) Senior Services Delivery Manager
5 2 (5.88%) Senior Tester
5 2 (5.88%) Service Desk Manager
5 2 (5.88%) Service Level Manager
5 2 (5.88%) Service Operations Manager
5 2 (5.88%) Test Leader
Libraries, Frameworks & Software Standards
1 2 (5.88%) J2EE
1 2 (5.88%) Web Services
2 1 (2.94%) 802.1X
Miscellaneous
1 4 (11.76%) CMDB
2 3 (8.82%) Data Centre
3 2 (5.88%) Digital TV
3 2 (5.88%) Hybrid Cloud
3 2 (5.88%) Management Information System
3 2 (5.88%) RIA
3 2 (5.88%) Self-Motivation
4 1 (2.94%) Analytical Skills
4 1 (2.94%) Freedom of Information
4 1 (2.94%) Greenfield Project
4 1 (2.94%) NHS
Operating Systems
1 3 (8.82%) Unix
2 1 (2.94%) AIX
2 1 (2.94%) Windows
Processes & Methodologies
1 31 (91.18%) ITIL
2 24 (70.59%) Service Management
3 7 (20.59%) Agile Software Development
3 7 (20.59%) ITSM
3 7 (20.59%) Service Design
4 6 (17.65%) Decision-Making
4 6 (17.65%) Scrum
5 5 (14.71%) Kanban
5 5 (14.71%) Process Improvement
5 5 (14.71%) Stakeholder Management
6 4 (11.76%) Continuous Improvement
6 4 (11.76%) ITIL V3
6 4 (11.76%) Operations Management
6 4 (11.76%) Performance Management
6 4 (11.76%) Problem-Solving
6 4 (11.76%) Service Delivery
6 4 (11.76%) Six Sigma
7 3 (8.82%) Change Management
7 3 (8.82%) Process Management
7 3 (8.82%) Project Management
Programming Languages
1 3 (8.82%) Shell Script
1 3 (8.82%) SQL
2 2 (5.88%) Java
3 1 (2.94%) Perl
Qualifications
1 8 (23.53%) ITIL Certification
1 8 (23.53%) Security Cleared
2 3 (8.82%) Degree
2 3 (8.82%) SC Cleared
3 2 (5.88%) IRCA
3 2 (5.88%) Six Sigma Black Belt
4 1 (2.94%) CITP
4 1 (2.94%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (14.71%) SLA
2 4 (11.76%) COBIT
2 4 (11.76%) ISO 9001
3 3 (8.82%) ISO/IEC 27001
4 2 (5.88%) PMO
4 2 (5.88%) QA
4 2 (5.88%) Sarbanes-Oxley
System Software
1 2 (5.88%) Active Directory
1 2 (5.88%) Docker
2 1 (2.94%) VMware NSX
Systems Management
1 2 (5.88%) Ansible
1 2 (5.88%) SCCM
1 2 (5.88%) Terraform
2 1 (2.94%) SCOM
Vendors
1 3 (8.82%) ServiceNow
2 2 (5.88%) BMC
2 2 (5.88%) BT
2 2 (5.88%) Citrix
2 2 (5.88%) Microsoft
2 2 (5.88%) Remedy
3 1 (2.94%) Cisco
3 1 (2.94%) IBM
3 1 (2.94%) Infoblox
3 1 (2.94%) Oracle
3 1 (2.94%) SAP
3 1 (2.94%) Virgin Media
3 1 (2.94%) VMware