Period
to 23 September 2017

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 23 September 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
23 Sep 2017
Same period 2016 Same period 2015
Rank 759 758 790
Rank change year-on-year -1 +32 -20
Contract jobs citing ISO/IEC 20000 91 125 111
As % of all contract IT jobs advertised in the UK 0.093% 0.12% 0.097%
As % of the Quality Assurance & Compliance category 0.77% 1.02% 0.83%
Number of daily rates quoted 52 88 72
UK median daily rate £380 £406 £400
Median daily rate % change year-on-year -6.52% +1.56% +11.11%
10th Percentile £300 £232 £313
90th Percentile £486 £600 £494
UK excluding London median daily rate £372 £361 £400
% change year-on-year +3.05% -9.75% +11.11%
Number of hourly rates quoted 8 6 4
UK median hourly rate £17.00 £27.75 £40.00
Median hourly rate % change year-on-year -38.74% -30.63% -
UK excluding London median hourly rate £17.00 £40.00 £40.00
% change year-on-year -57.50% - -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 11859 12209 13445
As % of all contract IT jobs advertised in the UK 12.11% 11.36% 11.76%
Number of daily rates quoted 7742 7902 8552
UK median daily rate £438 £413 £400
Median daily rate % change year-on-year +6.06% +3.13% -
10th Percentile £250 £225 £231
90th Percentile £638 £600 £588
UK excluding London median daily rate £400 £375 £375
% change year-on-year +6.67% - +3.45%
Number of hourly rates quoted 366 439 466
UK median hourly rate £21.70 £23.50 £21.55
Median hourly rate % change year-on-year -7.66% +9.05% +7.75%
10th Percentile £10.62 £10.75 £11.00
90th Percentile £48.09 £47.10 £55.00
UK excluding London median hourly rate £20.00 £25.50 £21.55
% change year-on-year -21.57% +18.33% +7.75%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 23 September 2017.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 23 September 2017.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 23 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +8 88 £375 -13.04% 7
UK excluding London +40 70 £372 +3.05% 5
South East +31 43 £372 -7.00% 2
London -13 20 £425 -26.09% 2
South West +14 17 £250 +1.01% 1
East of England -5 4 - -
North of England +67 2 - - 1
Midlands +22 2 £388 -13.89% 1
North West - 2 - - 1
Wales - 2 - -
West Midlands +36 1 £388 -13.89%
Scotland +18 1 £475 +179.41%
East Midlands -6 1 - - 1

For the 6 months to 23 September 2017, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ISO/IEC 20000.

1 82 (90.11%) ITIL
2 59 (64.84%) Service Management
3 35 (38.46%) Security Cleared
4 34 (37.36%) ITIL V3
4 34 (37.36%) Service Delivery
5 30 (32.97%) Finance
6 25 (27.47%) ITSM
7 24 (26.37%) Project Management
8 23 (25.27%) DV Cleared
9 21 (23.08%) SLA
10 20 (21.98%) ISO 9001
10 20 (21.98%) PRINCE2
11 19 (20.88%) Supplier Management
12 18 (19.78%) SC Cleared
13 17 (18.68%) ISO/IEC 27001
13 17 (18.68%) Agile Software Development
14 16 (17.58%) Performance Management
14 16 (17.58%) Analytical Skills
14 16 (17.58%) Service Design
15 15 (16.48%) BMC
16 14 (15.38%) Management Information System
16 14 (15.38%) Continuous Improvement
16 14 (15.38%) Contract Management
17 13 (14.29%) Stakeholder Management
18 11 (12.09%) Telecoms
18 11 (12.09%) Data Protection
18 11 (12.09%) ISO/IEC 19770
19 10 (10.99%) Data Protection Act
19 10 (10.99%) Information Assurance
19 10 (10.99%) Six Sigma

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.20%) CMS
1 2 (2.20%) Confluence
1 2 (2.20%) Documentum
2 1 (1.10%) IIS
2 1 (1.10%) Oracle SOA Suite
2 1 (1.10%) SharePoint
2 1 (1.10%) Skype for Business
2 1 (1.10%) WebLogic
2 1 (1.10%) WebSphere
Business Applications
1 8 (8.79%) Remedy ITSM
2 1 (1.10%) RMDS
Cloud Services
1 1 (1.10%) Microsoft Azure
1 1 (1.10%) npm
1 1 (1.10%) Office 365
Communications & Networking
1 7 (7.69%) Broadband
1 7 (7.69%) Internet
2 4 (4.40%) VLAN
3 2 (2.20%) BIG-IP
3 2 (2.20%) Cisco ASA
3 2 (2.20%) Cisco Nexus
3 2 (2.20%) F5 BIG-IP GTM
3 2 (2.20%) F5 BIG-IP LTM
3 2 (2.20%) Firewall
3 2 (2.20%) Network Security
3 2 (2.20%) TCP/IP
3 2 (2.20%) WAAS
3 2 (2.20%) Wireless
4 1 (1.10%) DNS
4 1 (1.10%) HTTPS
4 1 (1.10%) LDAP
4 1 (1.10%) Multicast
4 1 (1.10%) SAN
4 1 (1.10%) Software-Defined Networking
4 1 (1.10%) SSL
Database & Business Intelligence
1 2 (2.20%) Big Data
1 2 (2.20%) Data Warehouse
2 1 (1.10%) BusinessObjects
2 1 (1.10%) EDMS
2 1 (1.10%) GIS
2 1 (1.10%) MySQL
2 1 (1.10%) PostgreSQL
2 1 (1.10%) SQL Server
2 1 (1.10%) SQL Server 2014
Development Applications
1 2 (2.20%) JIRA
2 1 (1.10%) Bower
2 1 (1.10%) Grunt
2 1 (1.10%) gulp
2 1 (1.10%) Jasmine
2 1 (1.10%) Karma Test Runner
2 1 (1.10%) Moq
2 1 (1.10%) NUnit
General
1 30 (32.97%) Finance
2 11 (12.09%) Telecoms
3 2 (2.20%) Marketing
3 2 (2.20%) Pharmaceutical
4 1 (1.10%) Billing
4 1 (1.10%) Electronics
4 1 (1.10%) Financial Institution
4 1 (1.10%) Games
4 1 (1.10%) General Ledger
Job Titles
1 25 (27.47%) Service Manager
2 16 (17.58%) Analyst
3 10 (10.99%) Supplier Manager
4 9 (9.89%) Architect
5 8 (8.79%) Service Architect
6 7 (7.69%) Consultant
6 7 (7.69%) ITIL Manager
6 7 (7.69%) Service Transition Manager
6 7 (7.69%) Transition Manager
7 6 (6.59%) ITIL Service Manager
8 5 (5.49%) Delivery Manager
8 5 (5.49%) IT Consultant
8 5 (5.49%) IT Manager
8 5 (5.49%) Services Delivery Manager
9 4 (4.40%) Head of IT
9 4 (4.40%) Network Engineer
9 4 (4.40%) Security Manager
9 4 (4.40%) Service Security Manager
9 4 (4.40%) Support Engineer
10 3 (3.30%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 2 (2.20%) .NET
1 2 (2.20%) .NET Framework
2 1 (1.10%) AngularJS
2 1 (1.10%) ASP.NET
2 1 (1.10%) ASP.NET MVC
2 1 (1.10%) ASP.NET Web API
2 1 (1.10%) CSS
2 1 (1.10%) Entity Framework
2 1 (1.10%) HTML
2 1 (1.10%) J2EE
2 1 (1.10%) jQuery
2 1 (1.10%) OAuth
2 1 (1.10%) OpenID
2 1 (1.10%) Rendezvous
2 1 (1.10%) Twitter Bootstrap
2 1 (1.10%) Web Services
2 1 (1.10%) XML
2 1 (1.10%) XML Schema
2 1 (1.10%) XSLT
Miscellaneous
1 16 (17.58%) Analytical Skills
2 14 (15.38%) Management Information System
3 10 (10.99%) Data Protection Act
4 8 (8.79%) CMDB
5 7 (7.69%) Digital TV
5 7 (7.69%) User Experience
6 3 (3.30%) Smart Meter
7 2 (2.20%) PMI
8 1 (1.10%) AS400
8 1 (1.10%) BBC
8 1 (1.10%) Data Centre
8 1 (1.10%) Distributed Denial-of-Service
8 1 (1.10%) Driving Licence
8 1 (1.10%) Enterprise Software
8 1 (1.10%) LLPG
8 1 (1.10%) Mobile App
8 1 (1.10%) NHS
8 1 (1.10%) Pharmacovigilance
8 1 (1.10%) RSA SecurID
8 1 (1.10%) VxBlock/Vblock
Operating Systems
1 4 (4.40%) Windows
2 2 (2.20%) Linux
2 2 (2.20%) Unix
2 2 (2.20%) Windows Server
3 1 (1.10%) HPUX
3 1 (1.10%) Red Hat Enterprise Linux
3 1 (1.10%) Solaris
Processes & Methodologies
1 82 (90.11%) ITIL
2 59 (64.84%) Service Management
3 34 (37.36%) ITIL V3
3 34 (37.36%) Service Delivery
4 25 (27.47%) ITSM
5 24 (26.37%) Project Management
6 20 (21.98%) PRINCE2
7 19 (20.88%) Supplier Management
8 17 (18.68%) Agile Software Development
9 16 (17.58%) Performance Management
9 16 (17.58%) Service Design
10 14 (15.38%) Continuous Improvement
10 14 (15.38%) Contract Management
11 13 (14.29%) Stakeholder Management
12 11 (12.09%) Data Protection
13 10 (10.99%) Information Assurance
13 10 (10.99%) Six Sigma
14 9 (9.89%) Customer Requirements
14 9 (9.89%) Operational Acceptance Testing
14 9 (9.89%) User Acceptance Testing
Programming Languages
1 3 (3.30%) C
1 3 (3.30%) Java
1 3 (3.30%) SQL
2 1 (1.10%) C#
2 1 (1.10%) JavaScript
2 1 (1.10%) Perl
2 1 (1.10%) T-SQL
2 1 (1.10%) XPath
Qualifications
1 35 (38.46%) Security Cleared
2 23 (25.27%) DV Cleared
3 18 (19.78%) SC Cleared
4 9 (9.89%) BPSS Clearance
4 9 (9.89%) ITIL Certification
5 8 (8.79%) ITIL Foundation Certificate
6 7 (7.69%) ISEB
7 5 (5.49%) CCNA
7 5 (5.49%) Cisco Certification
8 4 (4.40%) Degree
8 4 (4.40%) HNC
9 3 (3.30%) CCNP
9 3 (3.30%) PMI Certification
9 3 (3.30%) PMP
10 2 (2.20%) CAPM
10 2 (2.20%) PRINCE2 Practitioner
11 1 (1.10%) CCAA
11 1 (1.10%) CCENT
11 1 (1.10%) Citrix Certification
11 1 (1.10%) Microsoft Certification
Quality Assurance & Compliance
1 21 (23.08%) SLA
2 20 (21.98%) ISO 9001
3 17 (18.68%) ISO/IEC 27001
4 11 (12.09%) ISO/IEC 19770
5 4 (4.40%) PCI DSS
6 3 (3.30%) EFQM
6 3 (3.30%) ISO 22301
7 2 (2.20%) ISO 9000
8 1 (1.10%) COBIT
8 1 (1.10%) Disclosure Scotland
8 1 (1.10%) ISAE 3402
8 1 (1.10%) Sarbanes-Oxley
System Software
1 1 (1.10%) RACF
1 1 (1.10%) Virtual Machines
1 1 (1.10%) VMware Infrastructure
1 1 (1.10%) VMware NSX
Systems Management
1 7 (7.69%) Netcool
2 1 (1.10%) SCCM
2 1 (1.10%) Tivoli Storage Manager
2 1 (1.10%) vRealize
Vendors
1 15 (16.48%) BMC
2 9 (9.89%) Cisco
3 8 (8.79%) Remedy
4 7 (7.69%) Snow
5 3 (3.30%) Microsoft
6 2 (2.20%) Alcatel-Lucent
6 2 (2.20%) Aruba
6 2 (2.20%) Atlassian
6 2 (2.20%) Blue Coat
6 2 (2.20%) CheckPoint
6 2 (2.20%) Citrix
6 2 (2.20%) F5
6 2 (2.20%) Juniper
6 2 (2.20%) LogLogic
6 2 (2.20%) Motorola
6 2 (2.20%) Oracle
6 2 (2.20%) Riverbed
6 2 (2.20%) ServiceNow
6 2 (2.20%) TippingPoint
6 2 (2.20%) VMware