Period
to 16 July 2019

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 16 July 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
16 Jul 2019
Same period 2018 Same period 2017
Rank 791 840 795
Rank change year-on-year +49 -45 +8
Contract jobs citing ISO/IEC 20000 45 55 80
As % of all contract IT jobs advertised in the UK 0.048% 0.053% 0.084%
As % of the Quality Assurance & Compliance category 0.47% 0.45% 0.71%
Number of daily rates quoted 33 30 41
UK median daily rate £413 £450 £396
Median daily rate % change year-on-year -8.33% +13.78% -8.29%
10th Percentile £212 £250 £185
90th Percentile £498 £615 £513
UK excluding London median daily rate £400 £450 £386
% change year-on-year -11.11% +16.50% +8.65%
Number of hourly rates quoted 3 4 8
UK median hourly rate £44.99 £29.99 £17.00
Median hourly rate % change year-on-year +50.04% +76.38% +9.68%
UK excluding London median hourly rate £44.99 £29.99 £17.00
% change year-on-year +50.04% +76.38% -47.29%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 9,625 12,096 11,190
As % of all contract IT jobs advertised in the UK 10.36% 11.66% 11.79%
Number of daily rates quoted 5,960 7,717 7,259
UK median daily rate £450 £450 £440
Median daily rate % change year-on-year - +2.27% +7.98%
10th Percentile £240 £250 £250
90th Percentile £638 £638 £625
UK excluding London median daily rate £420 £400 £400
% change year-on-year +5.00% - +6.67%
Number of hourly rates quoted 407 395 374
UK median hourly rate £22.75 £22.50 £20.00
Median hourly rate % change year-on-year +1.11% +12.50% -11.11%
10th Percentile £11.00 £11.63 £11.00
90th Percentile £53.00 £53.35 £52.50
UK excluding London median hourly rate £25.23 £22.50 £19.50
% change year-on-year +12.12% +15.38% -14.29%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 16 July 2019.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 16 July 2019.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 16 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 43 £420 -6.67% 24
UK excluding London +18 32 £400 -11.11% 22
London +47 13 £450 -10.00% 3
South East +19 9 £410 +6.56% 2
North of England +38 8 £405 -10.00% 4
Yorkshire +27 5 £420 -6.67% 2
Midlands +26 5 £473 -1.82% 3
West Midlands +8 5 £473 -1.82% 2
South West - 5 £285 - 7
East of England +18 3 £200 - 5
North West +25 2 £393 - 2
Northern Ireland - 2 £251 -
North East - 1 £400 -

For the 6 months to 16 July 2019, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 41 (91.11%) ITIL
2 23 (51.11%) Service Management
3 16 (35.56%) Microsoft
4 15 (33.33%) ITIL V3
5 9 (20.00%) PRINCE2
5 9 (20.00%) Change Management
5 9 (20.00%) Problem Management
6 8 (17.78%) Security Cleared
7 7 (15.56%) Operations Management
7 7 (15.56%) Microsoft Azure
7 7 (15.56%) Due Diligence
7 7 (15.56%) Service Delivery
7 7 (15.56%) VMware
7 7 (15.56%) Agile Software Development
7 7 (15.56%) Microsoft Office
8 6 (13.33%) Cisco
8 6 (13.33%) Incident Management
8 6 (13.33%) ISO/IEC 27001
8 6 (13.33%) Finance
8 6 (13.33%) Migration
8 6 (13.33%) Continuous Improvement
8 6 (13.33%) ServiceNow
8 6 (13.33%) Degree
9 5 (11.11%) SC Cleared
9 5 (11.11%) Stakeholder Management
9 5 (11.11%) CCNA
9 5 (11.11%) Cisco Certification
10 4 (8.89%) SLA
10 4 (8.89%) Project Management
10 4 (8.89%) Java

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.44%) SharePoint
2 1 (2.22%) Confluence
2 1 (2.22%) Exchange Server 2010
2 1 (2.22%) MS Exchange
Applications
1 7 (15.56%) Microsoft Office
2 3 (6.67%) MS Visio
3 2 (4.44%) Microsoft Excel
3 2 (4.44%) Microsoft PowerPoint
Business Applications
1 3 (6.67%) Remedy ITSM
Cloud Services
1 7 (15.56%) Microsoft Azure
2 3 (6.67%) Amazon AWS
3 2 (4.44%) Office 365
4 1 (2.22%) Amazon EC2
4 1 (2.22%) Amazon S3
4 1 (2.22%) AWS Lambda
4 1 (2.22%) Azure Stack
4 1 (2.22%) OneDrive
4 1 (2.22%) Serverless
4 1 (2.22%) Virtual Private Cloud
Communications & Networking
1 3 (6.67%) WAN
2 2 (4.44%) Broadband
2 2 (4.44%) Internet
2 2 (4.44%) LAN
2 2 (4.44%) SSL
2 2 (4.44%) TCP/IP
3 1 (2.22%) Cisco Nexus
3 1 (2.22%) DHCP
3 1 (2.22%) DNS
3 1 (2.22%) Firewall
3 1 (2.22%) NetScaler
3 1 (2.22%) Network Security
3 1 (2.22%) SAN
3 1 (2.22%) Skype
3 1 (2.22%) VoIP
3 1 (2.22%) VPN
3 1 (2.22%) Wi-Fi
3 1 (2.22%) Wireless
3 1 (2.22%) WLAN
Database & Business Intelligence
1 1 (2.22%) Amazon DynamoDB
1 1 (2.22%) Amazon RDS
1 1 (2.22%) SQL Server
Development Applications
1 2 (4.44%) JIRA
2 1 (2.22%) TestRail
2 1 (2.22%) Visual Studio
2 1 (2.22%) Zephyr
General
1 6 (13.33%) Finance
2 3 (6.67%) Telecoms
3 2 (4.44%) Local Government
4 1 (2.22%) Back Office
Job Titles
1 13 (28.89%) Architect
2 9 (20.00%) Service Architect
3 4 (8.89%) Analyst
3 4 (8.89%) Service Manager
4 3 (6.67%) Azure Architect
4 3 (6.67%) Cloud Architect
4 3 (6.67%) Consultant
4 3 (6.67%) Functional Consultant
4 3 (6.67%) IT Manager
4 3 (6.67%) ITSM Consultant
4 3 (6.67%) Solutions Architect
5 2 (4.44%) Business IT Analyst
5 2 (4.44%) Cybersecurity Architect
5 2 (4.44%) ICT Director
5 2 (4.44%) Infrastructure Engineer
5 2 (4.44%) IT Analyst
5 2 (4.44%) ITIL Business Analyst
5 2 (4.44%) Problem Manager
5 2 (4.44%) Services Delivery Manager
5 2 (4.44%) Wintel Engineer
Libraries, Frameworks & Software Standards
1 2 (4.44%) JDBC
1 2 (4.44%) LDAP
1 2 (4.44%) ODBC
1 2 (4.44%) REST
1 2 (4.44%) SAML
1 2 (4.44%) Spring
1 2 (4.44%) Web Services
Miscellaneous
1 3 (6.67%) NHS
2 2 (4.44%) CMDB
2 2 (4.44%) Data Centre
2 2 (4.44%) Digital TV
3 1 (2.22%) Driving Licence
3 1 (2.22%) e-Learning
3 1 (2.22%) Mobile Computing
3 1 (2.22%) Self-Motivation
Operating Systems
1 4 (8.89%) Windows
2 2 (4.44%) Linux
3 1 (2.22%) Mac OS
3 1 (2.22%) Unix
3 1 (2.22%) Windows 10
3 1 (2.22%) Windows Server
Processes & Methodologies
1 41 (91.11%) ITIL
2 23 (51.11%) Service Management
3 15 (33.33%) ITIL V3
4 9 (20.00%) Change Management
4 9 (20.00%) PRINCE2
4 9 (20.00%) Problem Management
5 7 (15.56%) Agile Software Development
5 7 (15.56%) Due Diligence
5 7 (15.56%) Operations Management
5 7 (15.56%) Service Delivery
6 6 (13.33%) Continuous Improvement
6 6 (13.33%) Incident Management
6 6 (13.33%) Migration
7 5 (11.11%) Stakeholder Management
8 4 (8.89%) Infrastructure Engineering
8 4 (8.89%) ITSM
8 4 (8.89%) Project Management
8 4 (8.89%) Technology Roadmap
8 4 (8.89%) Time Management
8 4 (8.89%) TOGAF
Programming Languages
1 4 (8.89%) Java
1 4 (8.89%) JavaScript
2 2 (4.44%) C
3 1 (2.22%) PHP
3 1 (2.22%) PowerShell
3 1 (2.22%) Python
3 1 (2.22%) Ruby
3 1 (2.22%) SQL
Qualifications
1 8 (17.78%) Security Cleared
2 6 (13.33%) Degree
3 5 (11.11%) CCNA
3 5 (11.11%) Cisco Certification
3 5 (11.11%) SC Cleared
4 3 (6.67%) MBA
5 1 (2.22%) AWS Certification
5 1 (2.22%) CCA
5 1 (2.22%) CCNP
5 1 (2.22%) Citrix Certification
5 1 (2.22%) DV Cleared
5 1 (2.22%) ITIL Certification
5 1 (2.22%) MCP
5 1 (2.22%) Microsoft Certification
5 1 (2.22%) PRINCE2 Certification
5 1 (2.22%) RHCE
5 1 (2.22%) TOGAF Certification
5 1 (2.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (13.33%) ISO/IEC 27001
2 4 (8.89%) ISO 9001
2 4 (8.89%) SLA
3 3 (6.67%) PMO
4 2 (4.44%) HMG Security Policy Framework
4 2 (4.44%) ISO 22301
5 1 (2.22%) COBIT
5 1 (2.22%) QA
5 1 (2.22%) Sarbanes-Oxley
5 1 (2.22%) TickIT
System Software
1 3 (6.67%) Active Directory
1 3 (6.67%) VMware Infrastructure
2 2 (4.44%) Firmware
2 2 (4.44%) XenApp
3 1 (2.22%) Hyper-V
3 1 (2.22%) Microsoft App-V
3 1 (2.22%) Virtual Machines
3 1 (2.22%) XenDesktop
Systems Management
1 4 (8.89%) SCCM
2 2 (4.44%) SCOM
2 2 (4.44%) Single Sign-On
3 1 (2.22%) Microsoft Data Protection Manager
3 1 (2.22%) Norton AntiVirus
3 1 (2.22%) SCOrch
3 1 (2.22%) Systems Management Server (SMS)
3 1 (2.22%) Terraform
Vendors
1 16 (35.56%) Microsoft
2 7 (15.56%) VMware
3 6 (13.33%) Cisco
3 6 (13.33%) ServiceNow
4 3 (6.67%) BMC
4 3 (6.67%) Citrix
4 3 (6.67%) Oracle
4 3 (6.67%) Remedy
5 1 (2.22%) Atlassian
5 1 (2.22%) Splunk
5 1 (2.22%) Symantec