Period
to 26 May 2018

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 26 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 819 747 799
Rank change year-on-year -72 +52 -69
Contract jobs citing ISO/IEC 20000 71 100 91
As % of all contract IT jobs advertised in the UK 0.070% 0.11% 0.086%
As % of the Quality Assurance & Compliance category 0.56% 0.95% 0.75%
Number of daily rates quoted 37 63 61
UK median daily rate £470 £450 £413
Median daily rate % change year-on-year +4.44% +9.09% +3.28%
10th Percentile £390 £201 £225
90th Percentile £623 £723 £638
UK excluding London median daily rate £470 £400 £350
% change year-on-year +17.50% +14.29% -15.66%
Number of hourly rates quoted 4 8 7
UK median hourly rate £26.00 £17.00 £40.50
Median hourly rate % change year-on-year +52.94% -58.02% +1.25%
10th Percentile £19.00 £17.00 £11.08
90th Percentile £40.40 £47.50 £48.75
UK excluding London median hourly rate £20.00 £17.00 £45.50
% change year-on-year +17.65% -62.64% +13.75%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 12,592 10,580 12,181
As % of all contract IT jobs advertised in the UK 12.41% 11.62% 11.52%
Number of daily rates quoted 8,111 6,872 7,806
UK median daily rate £450 £433 £400
Median daily rate % change year-on-year +4.05% +8.13% -
10th Percentile £258 £238 £228
90th Percentile £638 £625 £600
UK excluding London median daily rate £400 £395 £375
% change year-on-year +1.27% +5.33% -
Number of hourly rates quoted 365 362 410
UK median hourly rate £22.50 £22.70 £24.00
Median hourly rate % change year-on-year -0.88% -5.42% +18.90%
10th Percentile £11.69 £11.00 £11.25
90th Percentile £52.15 £53.63 £54.04
UK excluding London median hourly rate £22.50 £23.00 £25.75
% change year-on-year -2.17% -10.68% +26.58%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 26 May 2018.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 26 May 2018.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -76 70 £470 +4.44% 19
UK excluding London -27 54 £470 +17.50% 17
South East -29 28 £473 +18.13% 5
Midlands +9 19 £481 +24.19% 2
West Midlands -2 18 £481 +24.19%
London -66 17 £450 -21.74% 4
North of England -23 4 £450 -10.00% 4
East of England - 3 - - 2
Yorkshire - 2 £450 - 2
East Midlands +3 1 - - 2
South West -2 1 - - 2
Wales -7 1 - - 1
North West -26 1 - - 2
North East - 1 £400 -

For the 6 months to 26 May 2018, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 62 (87.32%) ITIL
2 43 (60.56%) Service Management
3 23 (32.39%) ITSM
4 22 (30.99%) ITIL V3
5 19 (26.76%) Security Cleared
6 16 (22.54%) Project Management
7 15 (21.13%) SC Cleared
8 12 (16.90%) Finance
8 12 (16.90%) Agile Software Development
8 12 (16.90%) Capita
9 11 (15.49%) ISO/IEC 27001
9 11 (15.49%) Tivoli Storage Manager
9 11 (15.49%) PCI DSS
9 11 (15.49%) Service Design
10 10 (14.08%) Problem Management
10 10 (14.08%) Stakeholder Management
10 10 (14.08%) Information Security
10 10 (14.08%) Problem-Solving
11 9 (12.68%) Service Delivery
11 9 (12.68%) ISO 9001
12 8 (11.27%) SLA
12 8 (11.27%) Information Security Management
12 8 (11.27%) Security Management
12 8 (11.27%) Risk Assessment
12 8 (11.27%) Incident Management
12 8 (11.27%) ISMS
12 8 (11.27%) Infrastructure Management
13 7 (9.86%) ServiceNow
13 7 (9.86%) GDPR
13 7 (9.86%) Data Protection

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.82%) BizTalk Server
1 2 (2.82%) CloudStack
1 2 (2.82%) OpenStack
1 2 (2.82%) SharePoint
1 2 (2.82%) SharePoint 2010
Applications
1 3 (4.23%) Microsoft Excel
2 2 (2.82%) Microsoft Office
3 1 (1.41%) Microsoft Project
Business Applications
1 3 (4.23%) RMDS
2 2 (2.82%) Dynamics CRM
2 2 (2.82%) Remedy ITSM
3 1 (1.41%) Oracle Applications
Cloud Services
1 4 (5.63%) IaaS
2 3 (4.23%) Microsoft Azure
2 3 (4.23%) Office 365
3 2 (2.82%) Amazon AWS
3 2 (2.82%) Dynamics 365
3 2 (2.82%) PaaS
3 2 (2.82%) SaaS
4 1 (1.41%) Azure Active Directory
Communications & Networking
1 6 (8.45%) Firewall
2 3 (4.23%) Multicast
3 2 (2.82%) DHCP
3 2 (2.82%) DNS
3 2 (2.82%) F5 BIG-IP GTM
3 2 (2.82%) F5 BIG-IP LTM
3 2 (2.82%) LAN
3 2 (2.82%) TCP/IP
3 2 (2.82%) WAN
4 1 (1.41%) Cisco Nexus
4 1 (1.41%) Internet
4 1 (1.41%) MPLS
4 1 (1.41%) SMS
4 1 (1.41%) Software-Defined Networking
4 1 (1.41%) VLAN
Database & Business Intelligence
1 4 (5.63%) Big Data
1 4 (5.63%) Data Warehouse
1 4 (5.63%) Hadoop
1 4 (5.63%) Sqoop
2 2 (2.82%) DTS
3 1 (1.41%) Oracle Database
3 1 (1.41%) Oracle Reports
Development Applications
1 1 (1.41%) Visual Studio Team System
General
1 12 (16.90%) Finance
2 2 (2.82%) Legal
2 2 (2.82%) Telecoms
3 1 (1.41%) Automotive
3 1 (1.41%) Local Government
3 1 (1.41%) Military
Job Titles
1 13 (18.31%) Architect
2 11 (15.49%) Service Architect
3 10 (14.08%) Consultant
4 8 (11.27%) Service Manager
5 7 (9.86%) Compliance Officer
5 7 (9.86%) GDPR Officer
5 7 (9.86%) Information Officer
5 7 (9.86%) Information Security Compliance Officer
5 7 (9.86%) Information Security Officer
5 7 (9.86%) Security Compliance Officer
5 7 (9.86%) Security Officer
5 7 (9.86%) Service Desk Manager
6 5 (7.04%) IT Security Officer
6 5 (7.04%) Performance Manager
6 5 (7.04%) Release Manager
6 5 (7.04%) Service Performance Manager
7 4 (5.63%) Programme Manager
7 4 (5.63%) ServiceNow Consultant
8 3 (4.23%) Head of IT Infrastructure
8 3 (4.23%) Transformation Manager
Libraries, Frameworks & Software Standards
1 4 (5.63%) Web Services
2 3 (4.23%) Velocity
3 2 (2.82%) Rendezvous
Miscellaneous
1 7 (9.86%) Data Protection Act
2 6 (8.45%) Greenfield Project
3 5 (7.04%) Analytical Skills
4 3 (4.23%) Data Centre
4 3 (4.23%) Management Information System
4 3 (4.23%) Self-Motivation
5 2 (2.82%) CMDB
5 2 (2.82%) User Experience
6 1 (1.41%) Clustering
6 1 (1.41%) Computer Science
6 1 (1.41%) Freedom of Information
6 1 (1.41%) NHS
6 1 (1.41%) PMI
Operating Systems
1 5 (7.04%) Linux
2 1 (1.41%) Red Hat Enterprise Linux
2 1 (1.41%) Unix
2 1 (1.41%) Windows
2 1 (1.41%) Windows Server
Processes & Methodologies
1 62 (87.32%) ITIL
2 43 (60.56%) Service Management
3 23 (32.39%) ITSM
4 22 (30.99%) ITIL V3
5 16 (22.54%) Project Management
6 12 (16.90%) Agile Software Development
7 11 (15.49%) Service Design
8 10 (14.08%) Information Security
8 10 (14.08%) Problem Management
8 10 (14.08%) Problem-Solving
8 10 (14.08%) Stakeholder Management
9 9 (12.68%) Service Delivery
10 8 (11.27%) Incident Management
10 8 (11.27%) Information Security Management
10 8 (11.27%) Infrastructure Management
10 8 (11.27%) ISMS
10 8 (11.27%) Risk Assessment
10 8 (11.27%) Security Management
11 7 (9.86%) Data Protection
11 7 (9.86%) IT Governance
Programming Languages
1 2 (2.82%) VBA
2 1 (1.41%) Bash Shell
2 1 (1.41%) Perl
2 1 (1.41%) Python
2 1 (1.41%) SQL
Qualifications
1 19 (26.76%) Security Cleared
2 15 (21.13%) SC Cleared
3 3 (4.23%) Degree
4 2 (2.82%) ISTQB
4 2 (2.82%) ISTQB Advanced Certification
4 2 (2.82%) ITIL Certification
5 1 (1.41%) CAPM
5 1 (1.41%) CCNA
5 1 (1.41%) CESG Certified Professional
5 1 (1.41%) Cisco Certification
5 1 (1.41%) CISM
5 1 (1.41%) CISSP
5 1 (1.41%) CITP
5 1 (1.41%) DV Cleared
5 1 (1.41%) HNC
5 1 (1.41%) Master's Degree
5 1 (1.41%) PMI Certification
5 1 (1.41%) PMP
5 1 (1.41%) Project+ Certification
Quality Assurance & Compliance
1 11 (15.49%) ISO/IEC 27001
1 11 (15.49%) PCI DSS
2 9 (12.68%) ISO 9001
3 8 (11.27%) SLA
4 7 (9.86%) GDPR
5 4 (5.63%) COBIT
5 4 (5.63%) Sarbanes-Oxley
6 3 (4.23%) ISO 9000
7 2 (2.82%) GAAP
8 1 (1.41%) ISO 14001
8 1 (1.41%) ISO 22301
8 1 (1.41%) PMO
System Software
1 4 (5.63%) Apache Flume
1 4 (5.63%) HDFS
2 1 (1.41%) Active Directory
2 1 (1.41%) Terminal Server
2 1 (1.41%) VMware NSX
Systems Management
1 11 (15.49%) Tivoli Storage Manager
2 2 (2.82%) Single Sign-On
3 1 (1.41%) Systems Management Server (SMS)
Vendors
1 12 (16.90%) Capita
2 7 (9.86%) ServiceNow
3 5 (7.04%) Microsoft
4 4 (5.63%) Cisco
4 4 (5.63%) Cloudera
4 4 (5.63%) F5
4 4 (5.63%) Tableau
5 3 (4.23%) Bloomberg
5 3 (4.23%) CA
5 3 (4.23%) Oracle
5 3 (4.23%) TIBCO
5 3 (4.23%) Tradeweb
6 2 (2.82%) Palo Alto
6 2 (2.82%) Radianz
6 2 (2.82%) Remedy
6 2 (2.82%) Sitecore
6 2 (2.82%) VMware
7 1 (1.41%) Advent
7 1 (1.41%) CheckPoint
7 1 (1.41%) Ivanti