Period
to 13 November 2018

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 13 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 848 780 809
Rank change year-on-year -68 +29 +8
Contract jobs citing ISO/IEC 20000 42 104 97
As % of all contract IT jobs advertised in the UK 0.040% 0.10% 0.093%
As % of the Quality Assurance & Compliance category 0.38% 0.81% 0.81%
Number of daily rates quoted 27 71 65
UK median daily rate £475 £340 £400
Median daily rate % change year-on-year +39.71% -15.00% -
10th Percentile £218 £191 £224
90th Percentile £498 £475 £588
UK excluding London median daily rate £400 £375 £361
% change year-on-year +6.67% +3.88% -9.75%
Number of hourly rates quoted 2 4 8
UK median hourly rate £37.49 £47.50 £40.50
Median hourly rate % change year-on-year -21.08% +17.28% -4.71%
10th Percentile £33.11 £26.05 £14.75
90th Percentile £40.95 £50.00 £47.50
UK excluding London median hourly rate £37.49 £50.00 £41.00
% change year-on-year -25.03% +21.95% -3.53%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 11,157 12,829 11,915
As % of all contract IT jobs advertised in the UK 10.76% 12.56% 11.36%
Number of daily rates quoted 7,066 8,384 7,709
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +4.94%
10th Percentile £250 £256 £225
90th Percentile £625 £630 £600
UK excluding London median daily rate £400 £400 £388
% change year-on-year - +3.23% +1.24%
Number of hourly rates quoted 385 374 436
UK median hourly rate £22.00 £20.00 £24.28
Median hourly rate % change year-on-year +10.00% -17.63% +8.21%
10th Percentile £11.00 £11.25 £10.50
90th Percentile £50.00 £48.09 £47.13
UK excluding London median hourly rate £21.76 £20.00 £25.00
% change year-on-year +8.80% -20.00% +13.64%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 13 November 2018.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -58 40 £475 +39.71% 13
UK excluding London -50 35 £400 +6.67% 14
South East -44 14 £275 -26.37% 1
East of England +8 9 £475 - 3
North of England -15 7 £332 - 2
London -27 5 £495 +120.00% 2
North West -4 3 £332 - 2
North East - 3 £378 -
Midlands -17 2 £275 -47.62% 4
West Midlands -23 2 £275 -33.33% 2
South West -43 2 - - 1
Scotland -10 1 £400 -15.79% 3
Yorkshire - 1 - -

For the 6 months to 13 November 2018, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 39 (92.86%) ITIL
2 33 (78.57%) Service Management
3 10 (23.81%) Security Cleared
4 8 (19.05%) ITIL V3
4 8 (19.05%) Service Design
5 7 (16.67%) Operations Management
5 7 (16.67%) Telecoms
5 7 (16.67%) ITIL Certification
6 6 (14.29%) Finance
6 6 (14.29%) ITSM
6 6 (14.29%) Agile Software Development
7 5 (11.90%) Kanban
7 5 (11.90%) Stakeholder Management
7 5 (11.90%) Scrum
7 5 (11.90%) Firewall
7 5 (11.90%) ISO 9001
7 5 (11.90%) SLA
7 5 (11.90%) Six Sigma
7 5 (11.90%) Service Delivery
7 5 (11.90%) Change Management
7 5 (11.90%) Data Centre
7 5 (11.90%) Decision-Making
7 5 (11.90%) Due Diligence
8 4 (9.52%) Problem-Solving
8 4 (9.52%) Process Improvement
8 4 (9.52%) Shell Script
8 4 (9.52%) Project Management
8 4 (9.52%) Sarbanes-Oxley
8 4 (9.52%) WAN
8 4 (9.52%) SQL

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.38%) CMS
Business Applications
1 2 (4.76%) Remedy ITSM
Cloud Services
1 2 (4.76%) Amazon AWS
2 1 (2.38%) Cloud Computing
Communications & Networking
1 5 (11.90%) Firewall
2 4 (9.52%) LAN
2 4 (9.52%) WAN
3 3 (7.14%) Broadband
3 3 (7.14%) Internet
3 3 (7.14%) Wireless
4 2 (4.76%) MPLS
4 2 (4.76%) Wi-Fi
4 2 (4.76%) WLAN
5 1 (2.38%) 802.11
5 1 (2.38%) Cisco ISE
5 1 (2.38%) Cisco Nexus
5 1 (2.38%) DHCP
5 1 (2.38%) DNS
5 1 (2.38%) Network Security
5 1 (2.38%) VPN
Database & Business Intelligence
1 2 (4.76%) MySQL
1 2 (4.76%) Oracle Database
1 2 (4.76%) SQLPlus
2 1 (2.38%) DTS
Development Applications
1 3 (7.14%) Visual Studio Team System
2 2 (4.76%) Robot Framework
2 2 (4.76%) Visual Studio
General
1 7 (16.67%) Telecoms
2 6 (14.29%) Finance
Job Titles
1 13 (30.95%) Service Manager
2 7 (16.67%) Architect
3 5 (11.90%) Service Architect
4 4 (9.52%) Delivery Manager
4 4 (9.52%) Operations Manager
4 4 (9.52%) Services Delivery Manager
5 3 (7.14%) Analyst
5 3 (7.14%) Consultant
6 2 (4.76%) Administrator
6 2 (4.76%) Configuration Analyst
6 2 (4.76%) Network Engineer
6 2 (4.76%) QA Tester
6 2 (4.76%) Senior Manager
6 2 (4.76%) Senior QA Tester
6 2 (4.76%) Senior Services Delivery Manager
6 2 (4.76%) Senior Tester
6 2 (4.76%) Service Desk Manager
6 2 (4.76%) Systems Administrator
6 2 (4.76%) Tester
6 2 (4.76%) Transition Manager
Libraries, Frameworks & Software Standards
1 2 (4.76%) J2EE
1 2 (4.76%) Web Services
2 1 (2.38%) 802.1X
Miscellaneous
1 5 (11.90%) Data Centre
2 3 (7.14%) Digital TV
2 3 (7.14%) Management Information System
3 2 (4.76%) CMDB
3 2 (4.76%) Greenfield Project
3 2 (4.76%) Hybrid Cloud
3 2 (4.76%) RIA
4 1 (2.38%) Analytical Skills
4 1 (2.38%) Self-Motivation
Operating Systems
1 4 (9.52%) Unix
2 2 (4.76%) AIX
2 2 (4.76%) Windows
Processes & Methodologies
1 39 (92.86%) ITIL
2 33 (78.57%) Service Management
3 8 (19.05%) ITIL V3
3 8 (19.05%) Service Design
4 7 (16.67%) Operations Management
5 6 (14.29%) Agile Software Development
5 6 (14.29%) ITSM
6 5 (11.90%) Change Management
6 5 (11.90%) Decision-Making
6 5 (11.90%) Due Diligence
6 5 (11.90%) Kanban
6 5 (11.90%) Scrum
6 5 (11.90%) Service Delivery
6 5 (11.90%) Six Sigma
6 5 (11.90%) Stakeholder Management
7 4 (9.52%) Performance Management
7 4 (9.52%) Problem-Solving
7 4 (9.52%) Process Improvement
7 4 (9.52%) Project Management
8 3 (7.14%) Process Management
Programming Languages
1 4 (9.52%) Shell Script
1 4 (9.52%) SQL
2 2 (4.76%) Java
2 2 (4.76%) Perl
Qualifications
1 10 (23.81%) Security Cleared
2 7 (16.67%) ITIL Certification
3 3 (7.14%) SC Cleared
4 2 (4.76%) CCNP
4 2 (4.76%) Cisco Certification
4 2 (4.76%) Degree
4 2 (4.76%) IRCA
4 2 (4.76%) Six Sigma Black Belt
5 1 (2.38%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (11.90%) ISO 9001
1 5 (11.90%) SLA
2 4 (9.52%) ISO/IEC 27001
2 4 (9.52%) Sarbanes-Oxley
3 3 (7.14%) COBIT
4 2 (4.76%) PMO
4 2 (4.76%) QA
System Software
1 2 (4.76%) Active Directory
1 2 (4.76%) Docker
2 1 (2.38%) VMware NSX
Systems Management
1 2 (4.76%) Ansible
1 2 (4.76%) SCCM
1 2 (4.76%) Terraform
2 1 (2.38%) SCOM
Vendors
1 3 (7.14%) Cisco
2 2 (4.76%) BMC
2 2 (4.76%) BT
2 2 (4.76%) CheckPoint
2 2 (4.76%) Citrix
2 2 (4.76%) F5
2 2 (4.76%) Fortinet
2 2 (4.76%) IBM
2 2 (4.76%) Microsoft
2 2 (4.76%) Oracle
2 2 (4.76%) Remedy
2 2 (4.76%) ServiceNow
3 1 (2.38%) Infoblox
3 1 (2.38%) SAP
3 1 (2.38%) Virgin Media
3 1 (2.38%) VMware