Period
to 21 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 774 783 789
Rank change year-on-year +9 +6 -26
Contract jobs citing ISO/IEC 20000 103 98 99
As % of all contract IT jobs advertised in the UK 0.100% 0.094% 0.087%
As % of the Quality Assurance & Compliance category 0.78% 0.82% 0.74%
Number of daily rates quoted 73 66 60
UK median daily rate £370 £400 £400
Median daily rate % change year-on-year -7.50% - +14.29%
10th Percentile £191 £266 £295
90th Percentile £474 £581 £488
UK excluding London median daily rate £385 £361 £400
% change year-on-year +6.51% -9.75% +11.11%
Number of hourly rates quoted 3 8 4
UK median hourly rate £50.00 £40.50 £42.50
Median hourly rate % change year-on-year +23.46% -4.71% -
UK excluding London median hourly rate £50.00 £41.00 £42.50
% change year-on-year +21.95% -3.53% -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 13124 11893 13444
As % of all contract IT jobs advertised in the UK 12.73% 11.36% 11.84%
Number of daily rates quoted 8570 7755 8484
UK median daily rate £438 £425 £405
Median daily rate % change year-on-year +2.94% +4.94% +1.25%
10th Percentile £255 £225 £230
90th Percentile £638 £600 £588
UK excluding London median daily rate £400 £393 £388
% change year-on-year +1.91% +1.29% +6.90%
Number of hourly rates quoted 381 417 477
UK median hourly rate £20.00 £22.84 £22.50
Median hourly rate % change year-on-year -12.42% +1.49% +15.38%
10th Percentile £11.25 £10.78 £11.40
90th Percentile £49.75 £47.10 £51.25
UK excluding London median hourly rate £20.00 £25.00 £22.00
% change year-on-year -20.00% +13.64% +12.82%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 21 November 2017.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 21 November 2017.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 100 £360 -10.00% 16
UK excluding London +14 61 £385 +6.51% 14
South East +8 43 £375 -3.23% 4
London -8 41 £225 -56.73% 2
South West -18 6 £325 +16.07%
Midlands +18 4 £469 +33.93% 3
East of England -3 4 - - 2
North of England +54 2 - - 5
West Midlands +19 2 £406 +16.07% 2
East Midlands +1 2 £563 - 1
North West - 2 - - 1
Scotland -9 1 £475 +196.88%
Wales - 1 - -

For the 6 months to 21 November 2017, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ISO/IEC 20000.

1 91 (88.35%) ITIL
2 71 (68.93%) Service Management
3 47 (45.63%) ISO 9001
4 38 (36.89%) SLA
5 31 (30.10%) Security Cleared
6 30 (29.13%) Service Delivery
7 28 (27.18%) ITIL V3
8 26 (25.24%) ITIL Certification
9 25 (24.27%) Finance
10 24 (23.30%) Configuration Management
11 23 (22.33%) Active Directory
11 23 (22.33%) Banking
11 23 (22.33%) International Banking
12 21 (20.39%) ITSM
12 21 (20.39%) Project Management
12 21 (20.39%) ISO/IEC 27001
13 20 (19.42%) SC Cleared
14 19 (18.45%) Change Management
14 19 (18.45%) Analytical Skills
15 17 (16.50%) DV Cleared
16 16 (15.53%) Agile Software Development
16 16 (15.53%) PRINCE2
17 14 (13.59%) Performance Management
17 14 (13.59%) Service Design
18 11 (10.68%) Management Information System
19 10 (9.71%) Stakeholder Management
20 9 (8.74%) Continuous Improvement
20 9 (8.74%) Contract Management
20 9 (8.74%) IT Strategy
21 8 (7.77%) ITIL Foundation Certificate

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.94%) CMS
1 2 (1.94%) Confluence
1 2 (1.94%) Documentum
2 1 (0.97%) Oracle SOA Suite
2 1 (0.97%) SharePoint
2 1 (0.97%) Skype for Business
Applications
1 2 (1.94%) Simulink
Business Applications
1 5 (4.85%) Remedy ITSM
2 1 (0.97%) RMDS
Cloud Services
1 1 (0.97%) Microsoft Azure
1 1 (0.97%) npm
1 1 (0.97%) Office 365
Communications & Networking
1 5 (4.85%) Broadband
1 5 (4.85%) Internet
2 3 (2.91%) SMS
3 2 (1.94%) Firewall
4 1 (0.97%) BIG-IP
4 1 (0.97%) Cisco ASA
4 1 (0.97%) Cisco Nexus
4 1 (0.97%) DHCP
4 1 (0.97%) DNS
4 1 (0.97%) F5 BIG-IP GTM
4 1 (0.97%) F5 BIG-IP LTM
4 1 (0.97%) Multicast
4 1 (0.97%) Network Security
4 1 (0.97%) SAN
4 1 (0.97%) TCP/IP
4 1 (0.97%) VLAN
4 1 (0.97%) WAAS
4 1 (0.97%) Wi-Fi
4 1 (0.97%) Wireless
4 1 (0.97%) Wireshark
Database & Business Intelligence
1 3 (2.91%) Big Data
2 2 (1.94%) BusinessObjects
2 2 (1.94%) Data Warehouse
2 2 (1.94%) Spotfire
3 1 (0.97%) EDMS
3 1 (0.97%) GIS
3 1 (0.97%) Oracle Database
3 1 (0.97%) PostgreSQL
3 1 (0.97%) SQL Server
3 1 (0.97%) SQL Server 2014
Development Applications
1 2 (1.94%) JIRA
2 1 (0.97%) Bower
2 1 (0.97%) Grunt
2 1 (0.97%) gulp
2 1 (0.97%) Jasmine
2 1 (0.97%) Karma Test Runner
2 1 (0.97%) Moq
2 1 (0.97%) NUnit
General
1 25 (24.27%) Finance
2 23 (22.33%) Banking
2 23 (22.33%) International Banking
3 8 (7.77%) Telecoms
4 4 (3.88%) Pharmaceutical
5 2 (1.94%) Legal
5 2 (1.94%) Manufacturing
5 2 (1.94%) Marketing
5 2 (1.94%) Retail
6 1 (0.97%) Automotive
6 1 (0.97%) Billing
6 1 (0.97%) Financial Institution
6 1 (0.97%) General Ledger
Job Titles
1 34 (33.01%) Analyst
2 26 (25.24%) Service Analyst
3 23 (22.33%) Service Desk Analyst
4 22 (21.36%) Service Manager
5 18 (17.48%) ITIL Service Analyst
6 17 (16.50%) Banking Analyst
6 17 (16.50%) ITIL Service Desk Analyst
7 10 (9.71%) Consultant
8 9 (8.74%) Architect
9 8 (7.77%) IT Manager
9 8 (7.77%) Service Architect
10 7 (6.80%) Supplier Manager
11 6 (5.83%) IT Consultant
11 6 (5.83%) ITIL Manager
11 6 (5.83%) Services Delivery Manager
12 5 (4.85%) Delivery Manager
12 5 (4.85%) ITIL Service Manager
12 5 (4.85%) Security Manager
12 5 (4.85%) Service Transition Manager
12 5 (4.85%) Transition Manager
Libraries, Frameworks & Software Standards
1 2 (1.94%) J2EE
2 1 (0.97%) .NET
2 1 (0.97%) .NET Framework
2 1 (0.97%) AngularJS
2 1 (0.97%) ASP.NET
2 1 (0.97%) ASP.NET MVC
2 1 (0.97%) ASP.NET Web API
2 1 (0.97%) CSS
2 1 (0.97%) Entity Framework
2 1 (0.97%) HTML
2 1 (0.97%) jQuery
2 1 (0.97%) OAuth
2 1 (0.97%) OpenID
2 1 (0.97%) Rendezvous
2 1 (0.97%) Twitter Bootstrap
2 1 (0.97%) Web Services
Miscellaneous
1 19 (18.45%) Analytical Skills
2 11 (10.68%) Management Information System
3 7 (6.80%) Data Protection Act
4 5 (4.85%) CMDB
4 5 (4.85%) Digital TV
5 4 (3.88%) Smart Meter
5 4 (3.88%) User Experience
6 3 (2.91%) Cyber Defence
7 2 (1.94%) Data Centre
7 2 (1.94%) FMCG
7 2 (1.94%) Mobile App
7 2 (1.94%) PMI
7 2 (1.94%) SCADA
8 1 (0.97%) BBC
8 1 (0.97%) Computer Science
8 1 (0.97%) Distributed Denial-of-Service
8 1 (0.97%) Enterprise Software
8 1 (0.97%) LLPG
8 1 (0.97%) NHS
8 1 (0.97%) Pharmacovigilance
Operating Systems
1 3 (2.91%) Windows
2 2 (1.94%) Windows Server
3 1 (0.97%) Linux
3 1 (0.97%) Red Hat Enterprise Linux
3 1 (0.97%) Unix
Processes & Methodologies
1 91 (88.35%) ITIL
2 71 (68.93%) Service Management
3 30 (29.13%) Service Delivery
4 28 (27.18%) ITIL V3
5 24 (23.30%) Configuration Management
6 21 (20.39%) ITSM
6 21 (20.39%) Project Management
7 19 (18.45%) Change Management
8 16 (15.53%) Agile Software Development
8 16 (15.53%) PRINCE2
9 14 (13.59%) Performance Management
9 14 (13.59%) Service Design
10 10 (9.71%) Stakeholder Management
11 9 (8.74%) Continuous Improvement
11 9 (8.74%) Contract Management
11 9 (8.74%) IT Strategy
12 8 (7.77%) Data Protection
12 8 (7.77%) Information Security
12 8 (7.77%) Logistics
12 8 (7.77%) Supplier Management
Programming Languages
1 2 (1.94%) C
1 2 (1.94%) C#
1 2 (1.94%) Java
1 2 (1.94%) MATLAB
1 2 (1.94%) SQL
2 1 (0.97%) JavaScript
2 1 (0.97%) T-SQL
Qualifications
1 31 (30.10%) Security Cleared
2 26 (25.24%) ITIL Certification
3 20 (19.42%) SC Cleared
4 17 (16.50%) DV Cleared
5 8 (7.77%) ITIL Foundation Certificate
6 6 (5.83%) BPSS Clearance
7 3 (2.91%) CISSP
7 3 (2.91%) Degree
7 3 (2.91%) ISO 27001 Lead Auditor
8 2 (1.94%) CAPM
8 2 (1.94%) CCNA
8 2 (1.94%) CISA
8 2 (1.94%) Cisco Certification
8 2 (1.94%) GIAC
8 2 (1.94%) PMI Certification
8 2 (1.94%) PMP
8 2 (1.94%) PRINCE2 Practitioner
9 1 (0.97%) Computer Science Degree
9 1 (0.97%) HNC
9 1 (0.97%) ISEB
Quality Assurance & Compliance
1 47 (45.63%) ISO 9001
2 38 (36.89%) SLA
3 21 (20.39%) ISO/IEC 27001
4 5 (4.85%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 3 (2.91%) ISO 22301
5 3 (2.91%) ISO/IEC 19770
5 3 (2.91%) PCI DSS
6 2 (1.94%) COBIT
6 2 (1.94%) ISO 9000
6 2 (1.94%) QA
6 2 (1.94%) TickIT
7 1 (0.97%) Disclosure Scotland
7 1 (0.97%) EFQM
7 1 (0.97%) ISAE 3402
System Software
1 23 (22.33%) Active Directory
2 1 (0.97%) Virtual Machines
2 1 (0.97%) VMware Infrastructure
2 1 (0.97%) VMware NSX
Systems Management
1 5 (4.85%) Tivoli Storage Manager
2 4 (3.88%) Netcool
3 1 (0.97%) SCCM
3 1 (0.97%) vRealize
Vendors
1 6 (5.83%) BMC
2 5 (4.85%) Remedy
3 4 (3.88%) Capita
3 4 (3.88%) Cisco
4 3 (2.91%) Microsoft
5 2 (1.94%) Apple
5 2 (1.94%) Atlassian
5 2 (1.94%) IBM
5 2 (1.94%) MicroStrategy
5 2 (1.94%) Motorola
5 2 (1.94%) Oracle
5 2 (1.94%) SAP
5 2 (1.94%) ServiceNow
5 2 (1.94%) Tableau
6 1 (0.97%) AlgoSec
6 1 (0.97%) Aruba
6 1 (0.97%) FireEye
6 1 (0.97%) LogLogic
6 1 (0.97%) Palo Alto
6 1 (0.97%) Snow