ISO/IEC 20000 Contract Job Trends

ISO/IEC 20000 (supersedes BS 15000)
UK

The table below provides summary statistics and contractor rates for jobs requiring ISO/IEC 20000 skills. It covers contract job vacancies from the 6 months leading up to 11 October 2026, with comparisons to the same periods in the previous two years.

6 months to
11 Oct 2026
Same period 2025 Same period 2024
Rank 654 514 557
Rank change year-on-year -140 +43 +42
Contract jobs citing ISO/IEC 20000 41 39 13
As % of all contract jobs in the UK 0.075% 0.12% 0.034%
As % of the Quality Assurance & Compliance category 0.42% 0.67% 0.26%
Number of daily rates quoted 37 31 9
10th Percentile £444 - -
25th Percentile £475 £519 -
Median daily rate (50th Percentile) £700 £538 £500
Median % change year-on-year +30.23% +7.50% -9.09%
75th Percentile £731 £556 £600
90th Percentile £750 - -
UK excluding London median daily rate £700 £538 £500
% change year-on-year +30.23% +7.50% -13.04%
Number of hourly rates quoted 0 0 2
10th Percentile - - -
25th Percentile - - £26.25
Median hourly rate - - £27.50
75th Percentile - - £28.75
90th Percentile - - -
UK excluding London median hourly rate - - £27.50

All Quality Assurance and Compliance Skills
UK

ISO/IEC 20000 falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills.

Contract vacancies with a requirement for quality assurance or compliance skills 9,696 5,800 5,070
As % of all contract IT jobs advertised in the UK 17.77% 17.51% 13.38%
Number of daily rates quoted 6,065 3,708 2,949
10th Percentile £325 £300 £275
25th Percentile £413 £400 £399
Median daily rate (50th Percentile) £503 £500 £500
Median % change year-on-year +0.50% - -4.76%
75th Percentile £610 £608 £625
90th Percentile £713 £705 £738
UK excluding London median daily rate £481 £475 £475
% change year-on-year +1.26% - -5.00%
Number of hourly rates quoted 688 283 240
10th Percentile £13.70 £13.60 £13.26
25th Percentile £16.56 £16.71 £16.17
Median hourly rate £30.27 £30.00 £27.67
Median % change year-on-year +0.90% +8.42% -22.34%
75th Percentile £65.00 £60.00 £62.88
90th Percentile £74.25 £80.00 £70.00
UK excluding London median hourly rate £31.46 £25.11 £27.75
% change year-on-year +25.28% -9.50% -26.00%

ISO/IEC 20000
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings citing ISO/IEC 20000 relative to all contract IT jobs advertised.

ISO/IEC 20000 job vacancy trend in the UK

ISO/IEC 20000
Daily Rate Trend

Contractor daily rate distribution trend for jobs in the UK citing ISO/IEC 20000.

Contractor daily rate distribution trend for jobs in the UK citing ISO/IEC 20000

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 11 October 2026.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Hourly Rate Trend

Contractor hourly rate distribution trend for jobs in the UK citing ISO/IEC 20000.

Contractor hourly rate distribution trend for jobs in the UK citing ISO/IEC 20000

ISO/IEC 20000
Top 9 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 11 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -116 40 £700 +30.23% 55
UK excluding London -95 35 £700 +30.23% 36
South East -65 30 £700 +30.23% 13
Work from Home -84 7 £475 -11.63% 27
London -83 5 £575 +111.01% 18
North of England -71 4 £469 - 6
Yorkshire - 4 £469 -
Midlands -44 1 - - 6
West Midlands -49 1 - - 4

ISO/IEC 20000
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (4.88%) SharePoint
Applications
1 2 (4.88%) Microsoft Excel
2 1 (2.44%) Microsoft Office
Business Applications
1 1 (2.44%) iTrent
1 1 (2.44%) SAP ERP
Cloud Services
1 1 (2.44%) AWS
1 1 (2.44%) Azure
1 1 (2.44%) Azure Sentinel
1 1 (2.44%) Microsoft 365
Communications & Networking
1 1 (2.44%) SD-WAN
1 1 (2.44%) VLAN
1 1 (2.44%) WAN
Database & Business Intelligence
1 1 (2.44%) BusinessObjects
1 1 (2.44%) Oracle Reports
General
1 14 (34.15%) Influencing Skills
2 9 (21.95%) Social Skills
3 6 (14.63%) Public Sector
4 5 (12.20%) Analytical Skills
5 3 (7.32%) Finance
6 1 (2.44%) Legal
6 1 (2.44%) Military
Job Titles
1 25 (60.98%) Architect
1 25 (60.98%) Service Architect
2 6 (14.63%) Senior
2 6 (14.63%) Senior Architect
3 4 (9.76%) Compliance Consultant
3 4 (9.76%) Consultant
4 3 (7.32%) Change and Release Manager
4 3 (7.32%) Change Manager
4 3 (7.32%) Head of IT
4 3 (7.32%) Head of Service Management
4 3 (7.32%) Release Manager
5 2 (4.88%) Compliance Officer
5 2 (4.88%) Coordinator
5 2 (4.88%) Incident Manager
6 1 (2.44%) Analyst
6 1 (2.44%) ITIL Service Architect
6 1 (2.44%) Migration Analyst
6 1 (2.44%) Network Engineer
6 1 (2.44%) Oracle HRMS Analyst
6 1 (2.44%) SAP Data Migration Analyst
Libraries, Frameworks & Software Standards
1 1 (2.44%) .NET
Miscellaneous
1 3 (7.32%) Management Information System
1 3 (7.32%) Onboarding
2 2 (4.88%) CMDB
3 1 (2.44%) Public Cloud
Processes & Methodologies
1 38 (92.68%) Service Management
2 36 (87.80%) ITIL
3 26 (63.41%) Service Design
4 20 (48.78%) Service Delivery
4 20 (48.78%) Stakeholder Management
5 18 (43.90%) Impact Assessments
6 16 (39.02%) IT4IT
6 16 (39.02%) ITSM
7 9 (21.95%) Agile
7 9 (21.95%) Strategic Thinking
8 7 (17.07%) Acceptance Criteria
9 6 (14.63%) Customer Requirements
9 6 (14.63%) PRINCE2
9 6 (14.63%) Project Delivery
10 5 (12.20%) BPMN
10 5 (12.20%) Continuous Improvement
10 5 (12.20%) SIAM
10 5 (12.20%) UML
11 4 (9.76%) Coaching
11 4 (9.76%) Performance Management
Programming Languages
1 1 (2.44%) SQL
Qualifications
1 35 (85.37%) Security Cleared
2 22 (53.66%) DV Cleared
3 13 (31.71%) SC Cleared
4 3 (7.32%) Degree
5 2 (4.88%) BPSS Clearance
5 2 (4.88%) ITIL Foundation Certificate
6 1 (2.44%) HNC
Quality Assurance & Compliance
1 12 (29.27%) SLA
2 11 (26.83%) ISO 9001
3 9 (21.95%) ISO/IEC 27001
4 4 (9.76%) ISO 14001
5 3 (7.32%) Data Quality
5 3 (7.32%) QA
6 1 (2.44%) ISO 22301
Vendors
1 13 (31.71%) ServiceNow
2 3 (7.32%) Microsoft
3 1 (2.44%) Avaya
3 1 (2.44%) Cisco
3 1 (2.44%) Oracle
3 1 (2.44%) SAP
3 1 (2.44%) SolarWinds
3 1 (2.44%) Zscaler