Job Vacancy Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Skill Sets
Period
to 23 September 2017

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 23 September 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
23 Sep 2017		 Same period 2016 Same period 2015
Rank 759 758 790
Rank change year-on-year -1 +32 -20
Contract jobs citing ISO/IEC 20000 91 125 111
As % of all contract IT jobs advertised in the UK 0.093% 0.12% 0.097%
As % of the Quality Assurance & Compliance category 0.77% 1.02% 0.83%
Number of daily rates quoted 52 88 72
UK median daily rate £380 £406 £400
Median daily rate % change year-on-year -6.52% +1.56% +11.11%
10th Percentile £300 £232 £313
90th Percentile £486 £600 £494
UK excluding London median daily rate £372 £361 £400
% change year-on-year +3.05% -9.75% +11.11%
Number of hourly rates quoted 8 6 4
UK median hourly rate £17.00 £27.75 £40.00
Median hourly rate % change year-on-year -38.74% -30.63% -
UK excluding London median hourly rate £17.00 £40.00 £40.00
% change year-on-year -57.50% - -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 11859 12209 13445
As % of all contract IT jobs advertised in the UK 12.11% 11.36% 11.76%
Number of daily rates quoted 7742 7902 8552
UK median daily rate £438 £413 £400
Median daily rate % change year-on-year +6.06% +3.13% -
10th Percentile £250 £225 £231
90th Percentile £638 £600 £588
UK excluding London median daily rate £400 £375 £375
% change year-on-year +6.67% - +3.45%
Number of hourly rates quoted 366 439 466
UK median hourly rate £21.70 £23.50 £21.55
Median hourly rate % change year-on-year -7.66% +9.05% +7.75%
10th Percentile £10.62 £10.75 £11.00
90th Percentile £48.09 £47.10 £55.00
UK excluding London median hourly rate £20.00 £25.50 £21.55
% change year-on-year -21.57% +18.33% +7.75%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 23 September 2017.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 23 September 2017.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 23 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Job
Vacancies
England +8 88 £375 -13.04% 7
UK excluding London +40 70 £372 +3.05% 5
South East +31 43 £372 -7.00% 2
London -13 20 £425 -26.09% 2
South West +14 17 £250 +1.01% 1
East of England -5 4 - -
North of England +67 2 - - 1
Midlands +22 2 £388 -13.89% 1
North West - 2 - - 1
Wales - 2 - -
West Midlands +36 1 £388 -13.89%
Scotland +18 1 £475 +179.41%
East Midlands -6 1 - - 1

For the 6 months to 23 September 2017, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ISO/IEC 20000.

1 82 (90.11%) ITIL
2 59 (64.84%) Service Management
3 35 (38.46%) Security Cleared
4 34 (37.36%) ITIL V3
4 34 (37.36%) Service Delivery
5 30 (32.97%) Finance
6 25 (27.47%) ITSM
7 24 (26.37%) Project Management
8 23 (25.27%) DV Cleared
9 21 (23.08%) SLA
10 20 (21.98%) ISO 9001
10 20 (21.98%) PRINCE2
11 19 (20.88%) Supplier Management
12 18 (19.78%) SC Cleared
13 17 (18.68%) ISO/IEC 27001
13 17 (18.68%) Agile Software Development
14 16 (17.58%) Performance Management
14 16 (17.58%) Analytical Skills
14 16 (17.58%) Service Design
15 15 (16.48%) BMC
16 14 (15.38%) Management Information System
16 14 (15.38%) Continuous Improvement
16 14 (15.38%) Contract Management
17 13 (14.29%) Stakeholder Management
18 11 (12.09%) Telecoms
18 11 (12.09%) Data Protection
18 11 (12.09%) ISO/IEC 19770
19 10 (10.99%) Data Protection Act
19 10 (10.99%) Information Assurance
19 10 (10.99%) Six Sigma

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.20%) CMS
1 2 (2.20%) Confluence
1 2 (2.20%) Documentum
2 1 (1.10%) IIS
2 1 (1.10%) Oracle SOA Suite
2 1 (1.10%) SharePoint
2 1 (1.10%) Skype for Business
2 1 (1.10%) WebLogic
2 1 (1.10%) WebSphere
Business Applications
1 8 (8.79%) Remedy ITSM
2 1 (1.10%) RMDS
Cloud Services
1 1 (1.10%) Microsoft Azure
1 1 (1.10%) npm
1 1 (1.10%) Office 365
Communications & Networking
1 7 (7.69%) Broadband
1 7 (7.69%) Internet
2 4 (4.40%) VLAN
3 2 (2.20%) BIG-IP
3 2 (2.20%) Cisco ASA
3 2 (2.20%) Cisco Nexus
3 2 (2.20%) F5 BIG-IP GTM
3 2 (2.20%) F5 BIG-IP LTM
3 2 (2.20%) Firewall
3 2 (2.20%) Network Security
3 2 (2.20%) TCP/IP
3 2 (2.20%) WAAS
3 2 (2.20%) Wireless
4 1 (1.10%) DNS
4 1 (1.10%) HTTPS
4 1 (1.10%) LDAP
4 1 (1.10%) Multicast
4 1 (1.10%) SAN
4 1 (1.10%) Software-Defined Networking
4 1 (1.10%) SSL
Database & Business Intelligence
1 2 (2.20%) Big Data
1 2 (2.20%) Data Warehouse
2 1 (1.10%) BusinessObjects
2 1 (1.10%) EDMS
2 1 (1.10%) GIS
2 1 (1.10%) MySQL
2 1 (1.10%) PostgreSQL
2 1 (1.10%) SQL Server
2 1 (1.10%) SQL Server 2014
Development Applications
1 2 (2.20%) JIRA
2 1 (1.10%) Bower
2 1 (1.10%) Grunt
2 1 (1.10%) gulp
2 1 (1.10%) Jasmine
2 1 (1.10%) Karma Test Runner
2 1 (1.10%) Moq
2 1 (1.10%) NUnit
General
1 30 (32.97%) Finance
2 11 (12.09%) Telecoms
3 2 (2.20%) Marketing
3 2 (2.20%) Pharmaceutical
4 1 (1.10%) Billing
4 1 (1.10%) Electronics
4 1 (1.10%) Financial Institution
4 1 (1.10%) Games
4 1 (1.10%) General Ledger
Job Titles
1 25 (27.47%) Service Manager
2 16 (17.58%) Analyst
3 10 (10.99%) Supplier Manager
4 9 (9.89%) Architect
5 8 (8.79%) Service Architect
6 7 (7.69%) Consultant
6 7 (7.69%) ITIL Manager
6 7 (7.69%) Service Transition Manager
6 7 (7.69%) Transition Manager
7 6 (6.59%) ITIL Service Manager
8 5 (5.49%) Delivery Manager
8 5 (5.49%) IT Consultant
8 5 (5.49%) IT Manager
8 5 (5.49%) Services Delivery Manager
9 4 (4.40%) Head of IT
9 4 (4.40%) Network Engineer
9 4 (4.40%) Security Manager
9 4 (4.40%) Service Security Manager
9 4 (4.40%) Support Engineer
10 3 (3.30%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 2 (2.20%) .NET
1 2 (2.20%) .NET Framework
2 1 (1.10%) AngularJS
2 1 (1.10%) ASP.NET
2 1 (1.10%) ASP.NET MVC
2 1 (1.10%) ASP.NET Web API
2 1 (1.10%) CSS
2 1 (1.10%) Entity Framework
2 1 (1.10%) HTML
2 1 (1.10%) J2EE
2 1 (1.10%) jQuery
2 1 (1.10%) OAuth
2 1 (1.10%) OpenID
2 1 (1.10%) Rendezvous
2 1 (1.10%) Twitter Bootstrap
2 1 (1.10%) Web Services
2 1 (1.10%) XML
2 1 (1.10%) XML Schema
2 1 (1.10%) XSLT
Miscellaneous
1 16 (17.58%) Analytical Skills
2 14 (15.38%) Management Information System
3 10 (10.99%) Data Protection Act
4 8 (8.79%) CMDB
5 7 (7.69%) Digital TV
5 7 (7.69%) User Experience
6 3 (3.30%) Smart Meter
7 2 (2.20%) PMI
8 1 (1.10%) AS400
8 1 (1.10%) BBC
8 1 (1.10%) Data Centre
8 1 (1.10%) Distributed Denial-of-Service
8 1 (1.10%) Driving Licence
8 1 (1.10%) Enterprise Software
8 1 (1.10%) LLPG
8 1 (1.10%) Mobile App
8 1 (1.10%) NHS
8 1 (1.10%) Pharmacovigilance
8 1 (1.10%) RSA SecurID
8 1 (1.10%) VxBlock/Vblock
Operating Systems
1 4 (4.40%) Windows
2 2 (2.20%) Linux
2 2 (2.20%) Unix
2 2 (2.20%) Windows Server
3 1 (1.10%) HPUX
3 1 (1.10%) Red Hat Enterprise Linux
3 1 (1.10%) Solaris
Processes & Methodologies
1 82 (90.11%) ITIL
2 59 (64.84%) Service Management
3 34 (37.36%) ITIL V3
3 34 (37.36%) Service Delivery
4 25 (27.47%) ITSM
5 24 (26.37%) Project Management
6 20 (21.98%) PRINCE2
7 19 (20.88%) Supplier Management
8 17 (18.68%) Agile Software Development
9 16 (17.58%) Performance Management
9 16 (17.58%) Service Design
10 14 (15.38%) Continuous Improvement
10 14 (15.38%) Contract Management
11 13 (14.29%) Stakeholder Management
12 11 (12.09%) Data Protection
13 10 (10.99%) Information Assurance
13 10 (10.99%) Six Sigma
14 9 (9.89%) Customer Requirements
14 9 (9.89%) Operational Acceptance Testing
14 9 (9.89%) User Acceptance Testing
Programming Languages
1 3 (3.30%) C
1 3 (3.30%) Java
1 3 (3.30%) SQL
2 1 (1.10%) C#
2 1 (1.10%) JavaScript
2 1 (1.10%) Perl
2 1 (1.10%) T-SQL
2 1 (1.10%) XPath
Qualifications
1 35 (38.46%) Security Cleared
2 23 (25.27%) DV Cleared
3 18 (19.78%) SC Cleared
4 9 (9.89%) BPSS Clearance
4 9 (9.89%) ITIL Certification
5 8 (8.79%) ITIL Foundation Certificate
6 7 (7.69%) ISEB
7 5 (5.49%) CCNA
7 5 (5.49%) Cisco Certification
8 4 (4.40%) Degree
8 4 (4.40%) HNC
9 3 (3.30%) CCNP
9 3 (3.30%) PMI Certification
9 3 (3.30%) PMP
10 2 (2.20%) CAPM
10 2 (2.20%) PRINCE2 Practitioner
11 1 (1.10%) CCAA
11 1 (1.10%) CCENT
11 1 (1.10%) Citrix Certification
11 1 (1.10%) Microsoft Certification
Quality Assurance & Compliance
1 21 (23.08%) SLA
2 20 (21.98%) ISO 9001
3 17 (18.68%) ISO/IEC 27001
4 11 (12.09%) ISO/IEC 19770
5 4 (4.40%) PCI DSS
6 3 (3.30%) EFQM
6 3 (3.30%) ISO 22301
7 2 (2.20%) ISO 9000
8 1 (1.10%) COBIT
8 1 (1.10%) Disclosure Scotland
8 1 (1.10%) ISAE 3402
8 1 (1.10%) Sarbanes-Oxley
System Software
1 1 (1.10%) RACF
1 1 (1.10%) Virtual Machines
1 1 (1.10%) VMware Infrastructure
1 1 (1.10%) VMware NSX
Systems Management
1 7 (7.69%) Netcool
2 1 (1.10%) SCCM
2 1 (1.10%) Tivoli Storage Manager
2 1 (1.10%) vRealize
Vendors
1 15 (16.48%) BMC
2 9 (9.89%) Cisco
3 8 (8.79%) Remedy
4 7 (7.69%) Snow
5 3 (3.30%) Microsoft
6 2 (2.20%) Alcatel-Lucent
6 2 (2.20%) Aruba
6 2 (2.20%) Atlassian
6 2 (2.20%) Blue Coat
6 2 (2.20%) CheckPoint
6 2 (2.20%) Citrix
6 2 (2.20%) F5
6 2 (2.20%) Juniper
6 2 (2.20%) LogLogic
6 2 (2.20%) Motorola
6 2 (2.20%) Oracle
6 2 (2.20%) Riverbed
6 2 (2.20%) ServiceNow
6 2 (2.20%) TippingPoint
6 2 (2.20%) VMware