The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 3 months to 26 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 562 599 594
Rank change year-on-year +37 -5  
Contract jobs citing ISO/IEC 20000 45 52 47
As % of all contract IT jobs advertised in the UK 0.096% 0.098% 0.084%
As % of the Quality Assurance & Compliance category 0.82% 0.85% 0.73%
Number of daily rates quoted 22 41 28
Median daily rate £401 £500 £375
Median daily rate % change year-on-year -19.75% +33.33%  
90% offered a daily rate of more than £180 £230 £263
10% offered a daily rate of more than £475 £650 £475
UK excluding London median daily rate £380 £361 £378
% change year-on-year +5.19% -4.37%  
Number of hourly rates quoted 6 3 1
Median hourly rate £17.00 £15.50 £15.00
Median hourly rate % change year-on-year +9.67% +3.33%  
UK excluding London median hourly rate £17.00 £15.50 £15.00
% change year-on-year +9.67% +3.33%  

ISO/IEC 20000 is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance and compliance skills.

Contract Quality Assurance & Compliance Skills
UK
Contract job vacancies with a requirement for quality assurance and compliance skills 5482 6125 6404
As % of all contract IT job vacancies advertised in the UK 11.66% 11.54% 11.45%
Number of daily rates quoted 3527 3958 4125
Median daily rate £450 £413 £400
Median daily rate % change year-on-year +9.09% +3.12%  
90% offered a daily rate of more than £253 £250 £250
10% offered a daily rate of more than £600 £600 £600
UK excluding London median daily rate £400 £380 £375
% change year-on-year +5.26% +1.33%  
Number of hourly rates quoted 186 212 202
Median hourly rate £25.00 £28.00 £22.50
Median hourly rate % change year-on-year -10.71% +24.44%  
90% offered a hourly rate of more than £12.00 £12.50 £12.46
10% offered a hourly rate of more than £47.00 £47.50 £52.41
UK excluding London median hourly rate £25.00 £28.00 £22.50
% change year-on-year -10.71% +24.44%  

ISO/IEC 20000
Job Vacancy Trend

The job posting trend of jobs advertised citing ISO/IEC 20000 as a proportion of all contract or permanent IT jobs with a match in the Quality Assurance & Compliance category.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 3 months to 26 June 2017.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 3 months to 26 June 2017.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 42 £380 -24.05% 18
South East +34 17 £372 -8.43% 3
South West +14 14 £183 -20.65%
Hampshire +14 10 £336 -6.92%
Cornwall - 10 £180 -
London -20 8 £438 -23.91% 3
Basingstoke - 7 £300 -
Buckinghamshire - 6 £416 - 1
Milton Keynes - 5 £416 - 1
Wiltshire +7 4 £775 +236.95%
Hook +6 3 £372 +3.04%
Chippenham - 3 - -
Wales - 2 - -
Scotland +34 1 £475 -20.83%
West Midlands +22 1 £388 -29.54% 5
Surrey +5 1 £525 +31.25% 1
City of London -13 1 £425 -26.08%
High Wycombe - 1 £160 -
Truro - 1 £475 -
Newquay - 1 - -
Northampton - 1 - -
Tadworth - 1 £525 -
Northamptonshire - 1 - -
Manchester - 1 - -
South Wales - 1 - -
Mid Wales - 1 - -
Wolverhampton - 1 £388 -
East Midlands - 1 - - 1
North West - 1 - -
Newport - 1 - -

For the 6 months to 26 June 2017, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ISO/IEC 20000.

1 84 (94.38%) ITIL
2 48 (53.93%) Service Management
3 45 (50.56%) ITIL V3
4 37 (41.57%) Security Cleared
5 33 (37.08%) Service Delivery
6 31 (34.83%) Finance
7 28 (31.46%) Project Management
8 26 (29.21%) ITSM
8 26 (29.21%) Agile Software Development
9 25 (28.09%) SC Cleared
10 22 (24.72%) PRINCE2
11 19 (21.35%) Supplier Management
12 16 (17.98%) DV Cleared
13 15 (16.85%) Service Design
14 14 (15.73%) Contract Management
14 14 (15.73%) ISO/IEC 19770
14 14 (15.73%) Analytical Skills
14 14 (15.73%) BMC
15 13 (14.61%) SLA
15 13 (14.61%) Presales
16 12 (13.48%) Management Information System
16 12 (13.48%) Continuous Improvement
17 11 (12.36%) ServiceNow
18 10 (11.24%) Information Assurance
18 10 (11.24%) Data Protection
18 10 (11.24%) Data Protection Act
18 10 (11.24%) CMDB
18 10 (11.24%) ISO/IEC 27001
18 10 (11.24%) Stakeholder Management
18 10 (11.24%) LDAP

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.37%) SharePoint
2 2 (2.25%) CMS
2 2 (2.25%) Confluence
2 2 (2.25%) Documentum
3 1 (1.12%) IIS
3 1 (1.12%) Oracle SOA Suite
3 1 (1.12%) Skype for Business
3 1 (1.12%) WebLogic
3 1 (1.12%) WebSphere
Applications
1 1 (1.12%) Microsoft Office
1 1 (1.12%) Microsoft Project
Business Applications
1 8 (8.99%) Remedy ITSM
Cloud Services
1 5 (5.62%) IaaS
2 4 (4.49%) SaaS
3 1 (1.12%) PaaS
Communications & Networking
1 10 (11.24%) LDAP
2 3 (3.37%) Broadband
2 3 (3.37%) Firewall
2 3 (3.37%) Internet
2 3 (3.37%) Network Security
2 3 (3.37%) VLAN
3 1 (1.12%) BIG-IP
3 1 (1.12%) Cisco ASA
3 1 (1.12%) Cisco Nexus
3 1 (1.12%) F5 BIG-IP GTM
3 1 (1.12%) F5 BIG-IP LTM
3 1 (1.12%) HTTPS
3 1 (1.12%) LAN
3 1 (1.12%) SAN
3 1 (1.12%) Software-Defined Networking
3 1 (1.12%) SSL
3 1 (1.12%) TCP/IP
3 1 (1.12%) WAAS
3 1 (1.12%) WAN
3 1 (1.12%) Wireless
Database & Business Intelligence
1 2 (2.25%) Oracle Database
2 1 (1.12%) MySQL
2 1 (1.12%) PostgreSQL
Development Applications
1 3 (3.37%) Selenium
2 2 (2.25%) JIRA
General
1 31 (34.83%) Finance
2 8 (8.99%) Telecoms
3 2 (2.25%) Financial Institution
4 1 (1.12%) Banking
4 1 (1.12%) Electronics
4 1 (1.12%) Games
4 1 (1.12%) General Ledger
4 1 (1.12%) Investment Banking
4 1 (1.12%) Pharmaceutical
4 1 (1.12%) Retail
Job Titles
1 14 (15.73%) Architect
1 14 (15.73%) Service Manager
2 12 (13.48%) Analyst
2 12 (13.48%) Consultant
3 10 (11.24%) Supplier Manager
4 7 (7.87%) Service Architect
5 6 (6.74%) Delivery Manager
5 6 (6.74%) Services Delivery Manager
6 5 (5.62%) Business Consultant
6 5 (5.62%) ITIL Manager
6 5 (5.62%) Network Engineer
6 5 (5.62%) Service Management Consultant
6 5 (5.62%) Support Engineer
6 5 (5.62%) Transition Manager
7 4 (4.49%) Business Continuity Consultant
7 4 (4.49%) IT Consultant
7 4 (4.49%) ITIL Service Manager
7 4 (4.49%) Lead Architect
7 4 (4.49%) Management Consultant
8 3 (3.37%) Developer
Libraries, Frameworks & Software Standards
1 8 (8.99%) Web Services
2 7 (7.87%) Twitter Bootstrap
3 5 (5.62%) XML
4 4 (4.49%) HTML
5 3 (3.37%) AngularJS
6 1 (1.12%) .NET
6 1 (1.12%) .NET Framework
6 1 (1.12%) J2EE
6 1 (1.12%) Velocity
6 1 (1.12%) XML Schema
6 1 (1.12%) XSLT
Miscellaneous
1 14 (15.73%) Analytical Skills
2 12 (13.48%) Management Information System
3 10 (11.24%) CMDB
3 10 (11.24%) Data Protection Act
4 7 (7.87%) User Experience
5 3 (3.37%) Digital TV
5 3 (3.37%) Virtual Team
5 3 (3.37%) Web 2.0
6 2 (2.25%) Data Centre
6 2 (2.25%) PMI
7 1 (1.12%) AS400
7 1 (1.12%) Driving Licence
7 1 (1.12%) Enterprise Software
7 1 (1.12%) Pharmacovigilance
7 1 (1.12%) RSA SecurID
7 1 (1.12%) Smart Meter
7 1 (1.12%) VxBlock/Vblock
Operating Systems
1 3 (3.37%) Windows
2 2 (2.25%) Linux
3 1 (1.12%) HPUX
3 1 (1.12%) Red Hat Enterprise Linux
3 1 (1.12%) Solaris
3 1 (1.12%) Unix
3 1 (1.12%) Windows 7
3 1 (1.12%) Windows Server
3 1 (1.12%) Windows Server 2012
Processes & Methodologies
1 84 (94.38%) ITIL
2 48 (53.93%) Service Management
3 45 (50.56%) ITIL V3
4 33 (37.08%) Service Delivery
5 28 (31.46%) Project Management
6 26 (29.21%) Agile Software Development
6 26 (29.21%) ITSM
7 22 (24.72%) PRINCE2
8 19 (21.35%) Supplier Management
9 15 (16.85%) Service Design
10 14 (15.73%) Contract Management
11 13 (14.61%) Presales
12 12 (13.48%) Continuous Improvement
13 10 (11.24%) Data Protection
13 10 (11.24%) Information Assurance
13 10 (11.24%) Stakeholder Management
14 8 (8.99%) Customer Requirements
14 8 (8.99%) Six Sigma
15 7 (7.87%) Compliance Management
15 7 (7.87%) Operational Acceptance Testing
Programming Languages
1 7 (7.87%) JavaScript
2 6 (6.74%) C
3 4 (4.49%) SQL
4 3 (3.37%) Java
5 1 (1.12%) Perl
5 1 (1.12%) XPath
Qualifications
1 37 (41.57%) Security Cleared
2 25 (28.09%) SC Cleared
3 16 (17.98%) DV Cleared
4 9 (10.11%) BPSS Clearance
5 7 (7.87%) Cisco Certification
5 7 (7.87%) ISEB
5 7 (7.87%) PMP
6 6 (6.74%) PMI Certification
7 5 (5.62%) CCNA
7 5 (5.62%) ITIL Foundation Certificate
8 4 (4.49%) ITIL Certification
8 4 (4.49%) PRINCE2 Practitioner
9 3 (3.37%) CCNP
9 3 (3.37%) Degree
9 3 (3.37%) HNC
10 2 (2.25%) CAPM
10 2 (2.25%) CCIE
10 2 (2.25%) CCSP
11 1 (1.12%) Citrix Certification
11 1 (1.12%) Microsoft Certification
Quality Assurance & Compliance
1 14 (15.73%) ISO/IEC 19770
2 13 (14.61%) SLA
3 10 (11.24%) ISO/IEC 27001
4 8 (8.99%) ISO 22301
5 7 (7.87%) COBIT
6 6 (6.74%) ISO 9000
7 5 (5.62%) ISO 9001
8 3 (3.37%) PCI DSS
8 3 (3.37%) QA
9 2 (2.25%) EFQM
10 1 (1.12%) Disclosure Scotland
10 1 (1.12%) Sarbanes-Oxley
System Software
1 2 (2.25%) Active Directory
2 1 (1.12%) RACF
2 1 (1.12%) Virtual Machines
2 1 (1.12%) VMware Infrastructure
Systems Management
1 7 (7.87%) Netcool
2 1 (1.12%) SCCM
2 1 (1.12%) vRealize
Vendors
1 14 (15.73%) BMC
2 11 (12.36%) ServiceNow
3 9 (10.11%) Microsoft
4 8 (8.99%) Cisco
4 8 (8.99%) Remedy
5 7 (7.87%) Snow
6 6 (6.74%) VMware
7 4 (4.49%) Blue Coat
7 4 (4.49%) CheckPoint
7 4 (4.49%) Oracle
7 4 (4.49%) Twitter
8 3 (3.37%) F5
8 3 (3.37%) FireEye
8 3 (3.37%) Juniper
8 3 (3.37%) Palo Alto
8 3 (3.37%) TippingPoint
9 2 (2.25%) Atlassian
9 2 (2.25%) Citrix
9 2 (2.25%) Motorola
10 1 (1.12%) Aruba
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