Period
to

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 16 May 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
16 May 2022
Same period 2021 Same period 2020
Rank 788 617 610
Rank change year-on-year -171 -7 +214
Contract jobs citing ISO/IEC 20000 42 44 40
As % of all contract jobs advertised in the UK 0.048% 0.077% 0.080%
As % of the Quality Assurance & Compliance category 0.36% 0.64% 0.73%
Number of daily rates quoted 30 34 36
10th Percentile £373 £280 £200
25th Percentile £376 £401 £409
Median daily rate (50th Percentile) £450 £429 £450
Median % change year-on-year +4.94% -4.70% +12.50%
75th Percentile £484 £569 £491
90th Percentile £603 £650 £538
UK excluding London median daily rate £400 £475 £420
% change year-on-year -15.79% +13.10% +20.00%
Number of hourly rates quoted 0 1 0
Median hourly rate - £18.00 -
UK excluding London median hourly rate - £18.00 -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 11,575 6,898 5,513
As % of all contract IT jobs advertised in the UK 13.24% 12.14% 11.04%
Number of daily rates quoted 7,918 4,618 3,469
10th Percentile £300 £263 £250
25th Percentile £404 £365 £350
Median daily rate (50th Percentile) £513 £475 £450
Median % change year-on-year +7.96% +5.56% -
75th Percentile £625 £575 £556
90th Percentile £713 £656 £638
UK excluding London median daily rate £450 £425 £425
% change year-on-year +5.88% - -
Number of hourly rates quoted 309 288 242
10th Percentile £12.02 £11.36 £13.14
25th Percentile £17.00 £14.25 £17.33
Median hourly rate £32.50 £21.00 £23.00
Median % change year-on-year +54.76% -8.70% +9.52%
75th Percentile £50.00 £38.75 £47.44
90th Percentile £69.05 £52.50 £53.00
UK excluding London median hourly rate £22.50 £21.00 £22.50
% change year-on-year +7.14% -6.67% +8.99%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000.

Daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 16 May 2022.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000.

Hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 16 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -148 30 £450 +4.94% 11
Work from Home -118 24 £450 +9.09% 3
UK excluding London -70 21 £400 -15.79% 16
London -124 8 £500 +45.99% 1
South East -30 7 £450 +46.74% 4
East Midlands - 5 £400 - 1
Midlands - 5 £400 - 2
Yorkshire -35 4 £349 -20.20% 1
North of England -55 4 £349 -20.20% 2
East of England -29 3 £600 -
South West -43 2 - - 2

For the 6 months to 16 May 2022, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 41 (97.62%) ITIL
2 21 (50.00%) Service Delivery
3 18 (42.86%) Service Management
3 18 (42.86%) Oracle
4 17 (40.48%) Windows
4 17 (40.48%) Social Skills
5 15 (35.71%) Unix
6 14 (33.33%) Security Cleared
7 12 (28.57%) SC Cleared
7 12 (28.57%) ITSM
8 11 (26.19%) SQL
8 11 (26.19%) Oracle Database
9 10 (23.81%) Continuous Improvement
9 10 (23.81%) WebLogic
9 10 (23.81%) Shell Script
9 10 (23.81%) ISO/IEC 27001
10 9 (21.43%) Oracle RAC
10 9 (21.43%) Oracle RMAN
10 9 (21.43%) Data Guard
10 9 (21.43%) AWS
10 9 (21.43%) High Availability
10 9 (21.43%) Oracle Database 12c
11 8 (19.05%) ITIL V3
11 8 (19.05%) BPSS Clearance
11 8 (19.05%) Management Information System
11 8 (19.05%) Finance
11 8 (19.05%) Agile
11 8 (19.05%) Microsoft
11 8 (19.05%) Solaris
11 8 (19.05%) Linux

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (23.81%) WebLogic
2 5 (11.90%) Confluence
3 3 (7.14%) Tomcat
Applications
1 3 (7.14%) Microsoft Excel
1 3 (7.14%) Microsoft PowerPoint
2 1 (2.38%) Microsoft Office
Business Applications
1 3 (7.14%) Oracle 11i
1 3 (7.14%) Oracle EBS
2 1 (2.38%) Sparx Enterprise Architect
Cloud Services
1 9 (21.43%) AWS
2 6 (14.29%) Azure
2 6 (14.29%) Cloud Computing
3 3 (7.14%) Microsoft 365
4 1 (2.38%) Power Platform
Communications & Networking
1 8 (19.05%) LAN
1 8 (19.05%) WAN
2 4 (9.52%) Internet
2 4 (9.52%) MPLS
2 4 (9.52%) SD-WAN
2 4 (9.52%) TCP/IP
2 4 (9.52%) Wi-Fi
Database & Business Intelligence
1 11 (26.19%) Oracle Database
2 9 (21.43%) Oracle Database 12c
3 6 (14.29%) MySQL
3 6 (14.29%) Oracle Database 10g
3 6 (14.29%) Oracle Database 11g
3 6 (14.29%) RDBMS
3 6 (14.29%) Relational Database
3 6 (14.29%) SQL Server
4 3 (7.14%) Oracle Discoverer
4 3 (7.14%) Oracle Exadata
5 2 (4.76%) NoSQL
5 2 (4.76%) PostgreSQL
6 1 (2.38%) Oracle ODI
6 1 (2.38%) Oracle OWB
6 1 (2.38%) Power BI
Development Applications
1 5 (11.90%) JIRA
2 3 (7.14%) Atlassian Bamboo
2 3 (7.14%) Jenkins
3 1 (2.38%) Oracle APEX
General
1 17 (40.48%) Social Skills
2 8 (19.05%) Finance
3 7 (16.67%) Manufacturing
3 7 (16.67%) Public Sector
4 5 (11.90%) Local Government
5 4 (9.52%) Analytical Skills
5 4 (9.52%) Organisational Skills
5 4 (9.52%) Telecoms
6 3 (7.14%) Influencing Skills
6 3 (7.14%) Presentation Skills
7 1 (2.38%) Billing
Job Titles
1 10 (23.81%) Service Manager
2 7 (16.67%) Applications Engineer
2 7 (16.67%) Development Engineer
3 6 (14.29%) DBA
3 6 (14.29%) Delivery Manager
3 6 (14.29%) Oracle DBA
3 6 (14.29%) Service Delivery Manager
4 5 (11.90%) Unix Engineer
5 4 (9.52%) Analyst
5 4 (9.52%) Architect
5 4 (9.52%) Oracle Analyst
6 3 (7.14%) IT Manager
6 3 (7.14%) IT Services Delivery Manager
6 3 (7.14%) IT Services Manager
6 3 (7.14%) Service Architect
7 2 (4.76%) 2nd Line Engineer
7 2 (4.76%) 2nd Line Support Engineer
7 2 (4.76%) Platform Engineer
7 2 (4.76%) Technical Design Leader
7 2 (4.76%) Unix Scripter
Libraries, Frameworks & Software Standards
1 7 (16.67%) Oracle Fusion
2 4 (9.52%) Oracle GoldenGate
3 3 (7.14%) Middleware
4 2 (4.76%) REST
4 2 (4.76%) Spring
4 2 (4.76%) Spring Boot
4 2 (4.76%) WebCenter
Miscellaneous
1 8 (19.05%) Management Information System
2 4 (9.52%) NHS
3 3 (7.14%) Replication
4 2 (4.76%) Enterprise Software
4 2 (4.76%) Private Cloud
4 2 (4.76%) Self-Motivation
Operating Systems
1 17 (40.48%) Windows
2 15 (35.71%) Unix
3 8 (19.05%) Linux
3 8 (19.05%) Solaris
4 6 (14.29%) AIX
4 6 (14.29%) HPUX
5 2 (4.76%) Oracle Linux
5 2 (4.76%) Red Hat Enterprise Linux
5 2 (4.76%) Ubuntu
Processes & Methodologies
1 41 (97.62%) ITIL
2 21 (50.00%) Service Delivery
3 18 (42.86%) Service Management
4 12 (28.57%) ITSM
5 10 (23.81%) Continuous Improvement
6 9 (21.43%) High Availability
7 8 (19.05%) Agile
7 8 (19.05%) ITIL V3
8 7 (16.67%) Change Management
8 7 (16.67%) Coaching
8 7 (16.67%) Knowledge Transfer
8 7 (16.67%) Mentoring
9 6 (14.29%) Capacity Planning
9 6 (14.29%) Data Analysis
9 6 (14.29%) Disaster Recovery
9 6 (14.29%) Problem Management
9 6 (14.29%) Problem-Solving
10 5 (11.90%) Decision-Making
10 5 (11.90%) Service Design
10 5 (11.90%) TOGAF
Programming Languages
1 11 (26.19%) SQL
2 10 (23.81%) Shell Script
3 7 (16.67%) PL/SQL
3 7 (16.67%) PowerShell
4 2 (4.76%) Java
Qualifications
1 14 (33.33%) Security Cleared
2 12 (28.57%) SC Cleared
3 8 (19.05%) BPSS Clearance
4 7 (16.67%) ITIL Certification
5 4 (9.52%) Degree
6 2 (4.76%) CCIE
6 2 (4.76%) Cisco Certification
6 2 (4.76%) Computer Science Degree
6 2 (4.76%) ITIL Foundation Certificate
6 2 (4.76%) MCSE
6 2 (4.76%) Microsoft Certification
6 2 (4.76%) VCDX
7 1 (2.38%) CISA
7 1 (2.38%) CISM
7 1 (2.38%) CISMP
7 1 (2.38%) CISSP
7 1 (2.38%) ISO 27001 Lead Auditor
Quality Assurance & Compliance
1 10 (23.81%) ISO/IEC 27001
2 5 (11.90%) ISO 9001
3 3 (7.14%) COBIT
3 3 (7.14%) SLA
4 2 (4.76%) Data Quality
4 2 (4.76%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 2 (4.76%) PCI DSS
5 1 (2.38%) GDPR
5 1 (2.38%) ISO 22301
System Software
1 9 (21.43%) Oracle RAC
2 6 (14.29%) Citrix Hypervisor
2 6 (14.29%) Hyper-V
2 6 (14.29%) Oracle Clusterware
2 6 (14.29%) VMware Infrastructure
3 3 (7.14%) Active Directory
4 2 (4.76%) Virtual Desktop
Systems Management
1 9 (21.43%) Data Guard
1 9 (21.43%) Oracle RMAN
2 7 (16.67%) Oracle Enterprise Manager
3 2 (4.76%) SCCM
Vendors
1 18 (42.86%) Oracle
2 8 (19.05%) Microsoft
3 6 (14.29%) Sybase
3 6 (14.29%) VMware
4 3 (7.14%) ServiceNow
5 2 (4.76%) BT
5 2 (4.76%) CenturyLink
5 2 (4.76%) Cisco
5 2 (4.76%) Computacenter
5 2 (4.76%) HP
5 2 (4.76%) Red Hat
6 1 (2.38%) Citrix
6 1 (2.38%) Sparx
6 1 (2.38%) Thales