Period
to 24 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 794 789 793
Rank change year-on-year -5 +4 -33
Contract jobs citing ISO/IEC 20000 102 97 101
As % of all contract IT jobs advertised in the UK 0.099% 0.092% 0.088%
As % of the Quality Assurance & Compliance category 0.78% 0.81% 0.74%
Number of daily rates quoted 72 64 60
UK median daily rate £371 £400 £400
Median daily rate % change year-on-year -7.25% - +12.68%
10th Percentile £191 £279 £295
90th Percentile £474 £584 £496
UK excluding London median daily rate £393 £361 £400
% change year-on-year +8.73% -9.75% +11.11%
Number of hourly rates quoted 4 8 6
UK median hourly rate £41.00 £40.50 £41.50
Median hourly rate % change year-on-year +1.23% -2.41% -
10th Percentile £22.90 £14.75 £33.88
90th Percentile £50.00 £47.50 £44.75
UK excluding London median hourly rate £50.00 £41.00 £41.50
% change year-on-year +21.95% -1.20% -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 13121 11921 13574
As % of all contract IT jobs advertised in the UK 12.73% 11.35% 11.85%
Number of daily rates quoted 8582 7771 8573
UK median daily rate £440 £425 £409
Median daily rate % change year-on-year +3.53% +3.98% +2.19%
10th Percentile £255 £225 £228
90th Percentile £638 £600 £588
UK excluding London median daily rate £400 £390 £388
% change year-on-year +2.56% +0.65% +6.90%
Number of hourly rates quoted 374 425 481
UK median hourly rate £20.00 £22.50 £22.50
Median hourly rate % change year-on-year -11.11% - +15.38%
10th Percentile £11.25 £10.75 £11.68
90th Percentile £49.63 £45.90 £52.47
UK excluding London median hourly rate £20.00 £25.00 £22.50
% change year-on-year -20.00% +11.11% +15.38%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 24 November 2017.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 24 November 2017.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 99 £370 -17.78% 13
UK excluding London +29 60 £393 +8.73% 12
South East +12 42 £380 -2.00% 3
London +2 41 £225 -56.73% 1
Midlands +29 5 £413 +17.86% 3
South West -13 5 £325 +10.17%
East of England +1 4 - - 2
West Midlands +17 3 £413 +17.86% 2
North of England +58 2 - - 4
East Midlands 0 2 £563 - 1
North West - 2 - - 1
Scotland 0 1 £475 +196.88%
Wales - 1 - -

For the 6 months to 24 November 2017, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ISO/IEC 20000.

1 90 (88.24%) ITIL
2 72 (70.59%) Service Management
3 46 (45.10%) ISO 9001
4 38 (37.25%) SLA
5 31 (30.39%) Service Delivery
5 31 (30.39%) Security Cleared
6 27 (26.47%) ITIL V3
7 26 (25.49%) ITIL Certification
8 25 (24.51%) Finance
9 24 (23.53%) Active Directory
9 24 (23.53%) Configuration Management
10 23 (22.55%) Banking
10 23 (22.55%) International Banking
11 21 (20.59%) ITSM
12 20 (19.61%) Project Management
12 20 (19.61%) ISO/IEC 27001
12 20 (19.61%) SC Cleared
13 19 (18.63%) Change Management
13 19 (18.63%) Analytical Skills
14 17 (16.67%) DV Cleared
15 15 (14.71%) Agile Software Development
15 15 (14.71%) PRINCE2
16 14 (13.73%) Service Design
17 13 (12.75%) Performance Management
18 11 (10.78%) Management Information System
19 9 (8.82%) Stakeholder Management
19 9 (8.82%) Continuous Improvement
19 9 (8.82%) IT Strategy
20 8 (7.84%) Contract Management
20 8 (7.84%) ITIL Foundation Certificate

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (0.98%) Apache
1 1 (0.98%) CMS
1 1 (0.98%) Confluence
1 1 (0.98%) Documentum
1 1 (0.98%) Oracle SOA Suite
1 1 (0.98%) SharePoint
1 1 (0.98%) Skype for Business
Applications
1 2 (1.96%) Simulink
Business Applications
1 5 (4.90%) Remedy ITSM
2 1 (0.98%) RMDS
Cloud Services
1 1 (0.98%) Google Drive
1 1 (0.98%) Microsoft Azure
1 1 (0.98%) npm
1 1 (0.98%) Office 365
Communications & Networking
1 4 (3.92%) Broadband
1 4 (3.92%) Internet
2 3 (2.94%) SMS
3 2 (1.96%) Firewall
4 1 (0.98%) BIG-IP
4 1 (0.98%) Cisco ASA
4 1 (0.98%) Cisco Nexus
4 1 (0.98%) DHCP
4 1 (0.98%) DNS
4 1 (0.98%) FTP
4 1 (0.98%) Multicast
4 1 (0.98%) Network Security
4 1 (0.98%) SAN
4 1 (0.98%) Skype
4 1 (0.98%) TCP/IP
4 1 (0.98%) VLAN
4 1 (0.98%) WAAS
4 1 (0.98%) Wi-Fi
4 1 (0.98%) Wireless
4 1 (0.98%) Wireshark
Database & Business Intelligence
1 3 (2.94%) Big Data
2 2 (1.96%) BusinessObjects
2 2 (1.96%) Data Warehouse
2 2 (1.96%) PostgreSQL
2 2 (1.96%) Spotfire
2 2 (1.96%) SQL Server
3 1 (0.98%) EDMS
3 1 (0.98%) GIS
3 1 (0.98%) Informix
3 1 (0.98%) MySQL
3 1 (0.98%) Oracle Database
3 1 (0.98%) SQL Server 2014
Development Applications
1 1 (0.98%) Bower
1 1 (0.98%) Grunt
1 1 (0.98%) gulp
1 1 (0.98%) Jasmine
1 1 (0.98%) JIRA
1 1 (0.98%) Karma Test Runner
1 1 (0.98%) Moq
1 1 (0.98%) NUnit
General
1 25 (24.51%) Finance
2 23 (22.55%) Banking
2 23 (22.55%) International Banking
3 7 (6.86%) Telecoms
4 3 (2.94%) Pharmaceutical
5 2 (1.96%) Legal
5 2 (1.96%) Manufacturing
5 2 (1.96%) Marketing
5 2 (1.96%) Retail
6 1 (0.98%) Automotive
6 1 (0.98%) Billing
6 1 (0.98%) Financial Institution
6 1 (0.98%) General Ledger
Job Titles
1 33 (32.35%) Analyst
2 26 (25.49%) Service Analyst
3 23 (22.55%) Service Desk Analyst
4 21 (20.59%) Service Manager
5 18 (17.65%) ITIL Service Analyst
6 17 (16.67%) Banking Analyst
6 17 (16.67%) ITIL Service Desk Analyst
7 11 (10.78%) Consultant
8 9 (8.82%) Architect
9 8 (7.84%) IT Manager
9 8 (7.84%) Service Architect
10 7 (6.86%) Supplier Manager
11 6 (5.88%) IT Consultant
11 6 (5.88%) Services Delivery Manager
12 5 (4.90%) Delivery Manager
12 5 (4.90%) ITIL Manager
12 5 (4.90%) ITIL Service Manager
12 5 (4.90%) Security Manager
12 5 (4.90%) Transition Analyst
13 4 (3.92%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 2 (1.96%) J2EE
2 1 (0.98%) .NET
2 1 (0.98%) .NET Framework
2 1 (0.98%) AngularJS
2 1 (0.98%) ASP.NET
2 1 (0.98%) ASP.NET MVC
2 1 (0.98%) ASP.NET Web API
2 1 (0.98%) CSS
2 1 (0.98%) Entity Framework
2 1 (0.98%) HTML
2 1 (0.98%) jQuery
2 1 (0.98%) LAMP
2 1 (0.98%) LAPP Stack
2 1 (0.98%) OAuth
2 1 (0.98%) OpenID
2 1 (0.98%) Rendezvous
2 1 (0.98%) Twitter Bootstrap
2 1 (0.98%) Web Services
2 1 (0.98%) XML
Miscellaneous
1 19 (18.63%) Analytical Skills
2 11 (10.78%) Management Information System
3 7 (6.86%) Data Protection Act
4 5 (4.90%) CMDB
5 4 (3.92%) Digital TV
5 4 (3.92%) Smart Meter
5 4 (3.92%) User Experience
6 3 (2.94%) Cyber Defence
7 2 (1.96%) Data Centre
7 2 (1.96%) FMCG
7 2 (1.96%) Mobile App
7 2 (1.96%) SCADA
8 1 (0.98%) BBC
8 1 (0.98%) Clustering
8 1 (0.98%) Computer Science
8 1 (0.98%) Enterprise Software
8 1 (0.98%) iPhone
8 1 (0.98%) LLPG
8 1 (0.98%) NHS
8 1 (0.98%) PMI
Operating Systems
1 4 (3.92%) Windows
2 2 (1.96%) Linux
2 2 (1.96%) Red Hat Enterprise Linux
2 2 (1.96%) Unix
2 2 (1.96%) Windows Server
3 1 (0.98%) Android
3 1 (0.98%) Apple iOS
3 1 (0.98%) Solaris
Processes & Methodologies
1 90 (88.24%) ITIL
2 72 (70.59%) Service Management
3 31 (30.39%) Service Delivery
4 27 (26.47%) ITIL V3
5 24 (23.53%) Configuration Management
6 21 (20.59%) ITSM
7 20 (19.61%) Project Management
8 19 (18.63%) Change Management
9 15 (14.71%) Agile Software Development
9 15 (14.71%) PRINCE2
10 14 (13.73%) Service Design
11 13 (12.75%) Performance Management
12 9 (8.82%) Continuous Improvement
12 9 (8.82%) IT Strategy
12 9 (8.82%) Stakeholder Management
13 8 (7.84%) Contract Management
13 8 (7.84%) Data Protection
13 8 (7.84%) Logistics
13 8 (7.84%) Supplier Management
14 7 (6.86%) Information Security
Programming Languages
1 3 (2.94%) SQL
2 2 (1.96%) C
2 2 (1.96%) C#
2 2 (1.96%) MATLAB
3 1 (0.98%) Java
3 1 (0.98%) JavaScript
3 1 (0.98%) PHP
3 1 (0.98%) T-SQL
Qualifications
1 31 (30.39%) Security Cleared
2 26 (25.49%) ITIL Certification
3 20 (19.61%) SC Cleared
4 17 (16.67%) DV Cleared
5 8 (7.84%) ITIL Foundation Certificate
6 6 (5.88%) BPSS Clearance
7 3 (2.94%) CISSP
7 3 (2.94%) Degree
7 3 (2.94%) ISO 27001 Lead Auditor
8 2 (1.96%) CCNA
8 2 (1.96%) CISA
8 2 (1.96%) Cisco Certification
8 2 (1.96%) GIAC
9 1 (0.98%) CAPM
9 1 (0.98%) Computer Science Degree
9 1 (0.98%) HNC
9 1 (0.98%) PMI Certification
9 1 (0.98%) PMP
9 1 (0.98%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 46 (45.10%) ISO 9001
2 38 (37.25%) SLA
3 20 (19.61%) ISO/IEC 27001
4 5 (4.90%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 3 (2.94%) ISO 22301
5 3 (2.94%) PCI DSS
6 2 (1.96%) COBIT
6 2 (1.96%) ISO 9000
6 2 (1.96%) ISO/IEC 19770
6 2 (1.96%) QA
6 2 (1.96%) TickIT
7 1 (0.98%) Disclosure Scotland
7 1 (0.98%) EFQM
7 1 (0.98%) ISAE 3402
System Software
1 24 (23.53%) Active Directory
2 1 (0.98%) Virtual Machines
2 1 (0.98%) VMware Infrastructure
2 1 (0.98%) VMware NSX
Systems Management
1 6 (5.88%) Tivoli Storage Manager
2 4 (3.92%) Netcool
3 1 (0.98%) Nagios
3 1 (0.98%) Opsview
3 1 (0.98%) SCCM
3 1 (0.98%) vRealize
3 1 (0.98%) ZABBIX
Vendors
1 5 (4.90%) BMC
1 5 (4.90%) Capita
1 5 (4.90%) Remedy
2 4 (3.92%) Cisco
3 3 (2.94%) Microsoft
3 3 (2.94%) ServiceNow
4 2 (1.96%) Apple
4 2 (1.96%) IBM
4 2 (1.96%) MicroStrategy
4 2 (1.96%) Motorola
4 2 (1.96%) Oracle
4 2 (1.96%) Red Hat
4 2 (1.96%) SAP
4 2 (1.96%) SolarWinds
4 2 (1.96%) Tableau
5 1 (0.98%) Aruba
5 1 (0.98%) Atlassian
5 1 (0.98%) F5
5 1 (0.98%) Riverbed
5 1 (0.98%) Tradeweb