Period
to 18 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 785 786 805
Rank change year-on-year +1 +19 -40
Contract jobs citing ISO/IEC 20000 104 100 99
As % of all contract IT jobs advertised in the UK 0.10% 0.095% 0.086%
As % of the Quality Assurance & Compliance category 0.80% 0.83% 0.73%
Number of daily rates quoted 72 68 60
UK median daily rate £345 £400 £400
Median daily rate % change year-on-year -13.75% - +11.11%
10th Percentile £191 £270 £295
90th Percentile £474 £588 £488
UK excluding London median daily rate £375 £361 £400
% change year-on-year +3.88% -9.75% +11.11%
Number of hourly rates quoted 4 8 4
UK median hourly rate £47.50 £40.50 £42.50
Median hourly rate % change year-on-year +17.28% -4.71% -
10th Percentile £26.05 £14.75 £38.80
90th Percentile £50.00 £47.50 £45.15
UK excluding London median hourly rate £50.00 £41.00 £42.50
% change year-on-year +21.95% -3.53% -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 12959 11991 13613
As % of all contract IT jobs advertised in the UK 12.69% 11.35% 11.85%
Number of daily rates quoted 8470 7819 8616
UK median daily rate £438 £425 £405
Median daily rate % change year-on-year +2.94% +4.94% +1.25%
10th Percentile £256 £225 £230
90th Percentile £638 £600 £588
UK excluding London median daily rate £400 £390 £385
% change year-on-year +2.56% +1.30% +6.21%
Number of hourly rates quoted 376 431 477
UK median hourly rate £20.00 £22.84 £22.50
Median hourly rate % change year-on-year -12.42% +1.49% +15.38%
10th Percentile £11.25 £10.75 £11.25
90th Percentile £48.65 £47.00 £51.20
UK excluding London median hourly rate £20.00 £25.00 £22.00
% change year-on-year -20.00% +13.64% +10.00%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a percentage of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ISO/IEC 20000.

Contractor daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 18 November 2017.

Contractor daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ISO/IEC 20000.

Contractor hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing ISO/IEC 20000 over the 6 months to 18 November 2017.

Contractor hourly rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 101 £340 -24.44% 12
UK excluding London +31 62 £375 +3.88% 9
South East +23 44 £374 -3.61% 1
London +2 41 £225 -56.73% 3
South West +2 7 £325 +16.07% 1
East of England -17 4 - - 2
Midlands +23 3 £525 +50.00% 2
North of England +66 2 - - 3
East Midlands +7 2 £563 -
North West - 2 - -
West Midlands +32 1 £413 +17.86% 2
Scotland -3 1 £475 +196.88%
Wales - 1 - -

For the 6 months to 18 November 2017, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ISO/IEC 20000.

1 92 (88.46%) ITIL
2 71 (68.27%) Service Management
3 47 (45.19%) ISO 9001
4 40 (38.46%) SLA
5 34 (32.69%) Security Cleared
6 31 (29.81%) Service Delivery
7 28 (26.92%) ITIL V3
8 26 (25.00%) Finance
8 26 (25.00%) ITIL Certification
9 24 (23.08%) Configuration Management
10 23 (22.12%) Active Directory
10 23 (22.12%) Banking
10 23 (22.12%) International Banking
11 22 (21.15%) ITSM
11 22 (21.15%) Project Management
12 21 (20.19%) ISO/IEC 27001
12 21 (20.19%) SC Cleared
13 20 (19.23%) Analytical Skills
14 19 (18.27%) DV Cleared
14 19 (18.27%) Change Management
15 17 (16.35%) PRINCE2
15 17 (16.35%) Agile Software Development
16 14 (13.46%) Performance Management
16 14 (13.46%) Service Design
17 12 (11.54%) Management Information System
18 10 (9.62%) Stakeholder Management
18 10 (9.62%) Continuous Improvement
18 10 (9.62%) Contract Management
19 9 (8.65%) IT Strategy
19 9 (8.65%) Data Protection

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.92%) CMS
1 2 (1.92%) Confluence
1 2 (1.92%) Documentum
2 1 (0.96%) Oracle SOA Suite
2 1 (0.96%) SharePoint
2 1 (0.96%) Skype for Business
Applications
1 2 (1.92%) Simulink
Business Applications
1 6 (5.77%) Remedy ITSM
2 1 (0.96%) RMDS
Cloud Services
1 1 (0.96%) Microsoft Azure
1 1 (0.96%) npm
1 1 (0.96%) Office 365
Communications & Networking
1 5 (4.81%) Broadband
1 5 (4.81%) Internet
2 3 (2.88%) SMS
3 2 (1.92%) Firewall
3 2 (1.92%) VLAN
4 1 (0.96%) BIG-IP
4 1 (0.96%) Cisco ASA
4 1 (0.96%) Cisco Nexus
4 1 (0.96%) DHCP
4 1 (0.96%) DNS
4 1 (0.96%) F5 BIG-IP GTM
4 1 (0.96%) F5 BIG-IP LTM
4 1 (0.96%) Network Security
4 1 (0.96%) SAN
4 1 (0.96%) Skype
4 1 (0.96%) TCP/IP
4 1 (0.96%) WAAS
4 1 (0.96%) Wi-Fi
4 1 (0.96%) Wireless
4 1 (0.96%) Wireshark
Database & Business Intelligence
1 3 (2.88%) Big Data
2 2 (1.92%) BusinessObjects
2 2 (1.92%) Data Warehouse
2 2 (1.92%) Spotfire
3 1 (0.96%) EDMS
3 1 (0.96%) GIS
3 1 (0.96%) Oracle Database
3 1 (0.96%) PostgreSQL
3 1 (0.96%) SQL Server
3 1 (0.96%) SQL Server 2014
Development Applications
1 2 (1.92%) JIRA
2 1 (0.96%) Bower
2 1 (0.96%) Grunt
2 1 (0.96%) gulp
2 1 (0.96%) Jasmine
2 1 (0.96%) Karma Test Runner
2 1 (0.96%) Moq
2 1 (0.96%) NUnit
General
1 26 (25.00%) Finance
2 23 (22.12%) Banking
2 23 (22.12%) International Banking
3 8 (7.69%) Telecoms
4 4 (3.85%) Pharmaceutical
5 2 (1.92%) Legal
5 2 (1.92%) Manufacturing
5 2 (1.92%) Marketing
5 2 (1.92%) Retail
6 1 (0.96%) Automotive
6 1 (0.96%) Billing
6 1 (0.96%) Financial Institution
6 1 (0.96%) General Ledger
Job Titles
1 34 (32.69%) Analyst
2 26 (25.00%) Service Analyst
3 23 (22.12%) Service Desk Analyst
3 23 (22.12%) Service Manager
4 18 (17.31%) ITIL Service Analyst
5 17 (16.35%) Banking Analyst
5 17 (16.35%) ITIL Service Desk Analyst
6 9 (8.65%) Architect
6 9 (8.65%) Consultant
7 8 (7.69%) IT Manager
7 8 (7.69%) Service Architect
7 8 (7.69%) Supplier Manager
8 7 (6.73%) ITIL Manager
9 6 (5.77%) IT Consultant
9 6 (5.77%) ITIL Service Manager
9 6 (5.77%) Services Delivery Manager
10 5 (4.81%) Delivery Manager
10 5 (4.81%) Security Manager
10 5 (4.81%) Service Transition Manager
10 5 (4.81%) Transition Manager
Libraries, Frameworks & Software Standards
1 2 (1.92%) J2EE
2 1 (0.96%) .NET
2 1 (0.96%) .NET Framework
2 1 (0.96%) AngularJS
2 1 (0.96%) ASP.NET
2 1 (0.96%) ASP.NET MVC
2 1 (0.96%) ASP.NET Web API
2 1 (0.96%) CSS
2 1 (0.96%) Entity Framework
2 1 (0.96%) HTML
2 1 (0.96%) jQuery
2 1 (0.96%) OAuth
2 1 (0.96%) OpenID
2 1 (0.96%) Rendezvous
2 1 (0.96%) Twitter Bootstrap
2 1 (0.96%) Web Services
Miscellaneous
1 20 (19.23%) Analytical Skills
2 12 (11.54%) Management Information System
3 8 (7.69%) Data Protection Act
4 6 (5.77%) CMDB
5 5 (4.81%) Digital TV
5 5 (4.81%) User Experience
6 4 (3.85%) Smart Meter
7 3 (2.88%) Cyber Defence
8 2 (1.92%) Data Centre
8 2 (1.92%) FMCG
8 2 (1.92%) Mobile App
8 2 (1.92%) PMI
8 2 (1.92%) SCADA
9 1 (0.96%) BBC
9 1 (0.96%) Computer Science
9 1 (0.96%) Distributed Denial-of-Service
9 1 (0.96%) Enterprise Software
9 1 (0.96%) LLPG
9 1 (0.96%) NHS
9 1 (0.96%) Pharmacovigilance
Operating Systems
1 3 (2.88%) Windows
2 2 (1.92%) Windows Server
3 1 (0.96%) Linux
3 1 (0.96%) Red Hat Enterprise Linux
3 1 (0.96%) Unix
Processes & Methodologies
1 92 (88.46%) ITIL
2 71 (68.27%) Service Management
3 31 (29.81%) Service Delivery
4 28 (26.92%) ITIL V3
5 24 (23.08%) Configuration Management
6 22 (21.15%) ITSM
6 22 (21.15%) Project Management
7 19 (18.27%) Change Management
8 17 (16.35%) Agile Software Development
8 17 (16.35%) PRINCE2
9 14 (13.46%) Performance Management
9 14 (13.46%) Service Design
10 10 (9.62%) Continuous Improvement
10 10 (9.62%) Contract Management
10 10 (9.62%) Stakeholder Management
11 9 (8.65%) Data Protection
11 9 (8.65%) IT Strategy
11 9 (8.65%) Supplier Management
12 8 (7.69%) Logistics
12 8 (7.69%) Presales
Programming Languages
1 3 (2.88%) C
2 2 (1.92%) C#
2 2 (1.92%) Java
2 2 (1.92%) MATLAB
2 2 (1.92%) SQL
3 1 (0.96%) JavaScript
3 1 (0.96%) T-SQL
Qualifications
1 34 (32.69%) Security Cleared
2 26 (25.00%) ITIL Certification
3 21 (20.19%) SC Cleared
4 19 (18.27%) DV Cleared
5 8 (7.69%) ITIL Foundation Certificate
6 7 (6.73%) BPSS Clearance
7 3 (2.88%) CCNA
7 3 (2.88%) Cisco Certification
7 3 (2.88%) CISSP
7 3 (2.88%) Degree
7 3 (2.88%) ISO 27001 Lead Auditor
8 2 (1.92%) CAPM
8 2 (1.92%) CISA
8 2 (1.92%) GIAC
8 2 (1.92%) HNC
8 2 (1.92%) PMI Certification
8 2 (1.92%) PMP
8 2 (1.92%) PRINCE2 Practitioner
9 1 (0.96%) CCNP
9 1 (0.96%) ISEB
Quality Assurance & Compliance
1 47 (45.19%) ISO 9001
2 40 (38.46%) SLA
3 21 (20.19%) ISO/IEC 27001
4 5 (4.81%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 3 (2.88%) ISO 22301
5 3 (2.88%) ISO/IEC 19770
5 3 (2.88%) PCI DSS
6 2 (1.92%) COBIT
6 2 (1.92%) ISO 9000
6 2 (1.92%) QA
6 2 (1.92%) TickIT
7 1 (0.96%) Disclosure Scotland
7 1 (0.96%) EFQM
7 1 (0.96%) ISAE 3402
System Software
1 23 (22.12%) Active Directory
2 1 (0.96%) Virtual Machines
2 1 (0.96%) VMware Infrastructure
2 1 (0.96%) VMware NSX
Systems Management
1 5 (4.81%) Netcool
2 3 (2.88%) Tivoli Storage Manager
3 1 (0.96%) SCCM
3 1 (0.96%) vRealize
Vendors
1 7 (6.73%) BMC
2 6 (5.77%) Remedy
3 5 (4.81%) Cisco
4 3 (2.88%) Microsoft
5 2 (1.92%) Apple
5 2 (1.92%) Atlassian
5 2 (1.92%) Capita
5 2 (1.92%) IBM
5 2 (1.92%) MicroStrategy
5 2 (1.92%) Motorola
5 2 (1.92%) Oracle
5 2 (1.92%) SAP
5 2 (1.92%) Tableau
6 1 (0.96%) Aruba
6 1 (0.96%) F5
6 1 (0.96%) LogLogic
6 1 (0.96%) Riverbed
6 1 (0.96%) SolarWinds
6 1 (0.96%) TippingPoint
6 1 (0.96%) Tradeweb