Period
to 17 October 2021

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 17 October 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
17 Oct 2021
Same period 2020 Same period 2019
Rank 774 499 768
Rank change year-on-year -275 +269 +117
Contract jobs citing ISO/IEC 20000 37 27 59
As % of all contract jobs advertised in the UK 0.044% 0.088% 0.069%
As % of the Quality Assurance & Compliance category 0.35% 0.74% 0.61%
Number of daily rates quoted 24 14 48
10th Percentile £384 £287 £281
25th Percentile £402 £336 £374
Median daily rate (50th Percentile) £467 £435 £425
Median % change year-on-year +7.24% +2.35% -10.53%
75th Percentile £575 £450 £480
90th Percentile £608 £517 £520
UK excluding London median daily rate £400 £420 £425
% change year-on-year -4.76% -1.18% -
Number of hourly rates quoted 2 3 4
10th Percentile £57.15 " £23.65
25th Percentile £58.00 £16.50 £37.37
Median hourly rate £61.93 £17.00 £48.75
Median % change year-on-year +264.26% -65.12% +21.95%
75th Percentile £64.59 £17.50 £57.19
90th Percentile £64.69 " £58.88
UK excluding London median hourly rate £61.93 £17.00 £48.75
% change year-on-year +264.26% -65.12% +21.95%

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 10,464 3,658 9,603
As % of all contract IT jobs advertised in the UK 12.58% 11.85% 11.28%
Number of daily rates quoted 7,054 2,330 6,133
10th Percentile £263 £273 £250
25th Percentile £388 £363 £350
Median daily rate (50th Percentile) £500 £471 £450
Median % change year-on-year +6.10% +4.72% -
75th Percentile £600 £573 £550
90th Percentile £688 £645 £631
UK excluding London median daily rate £440 £435 £425
% change year-on-year +1.15% +2.35% +3.66%
Number of hourly rates quoted 312 150 395
10th Percentile £11.17 £10.73 £11.00
25th Percentile £12.63 £13.99 £14.95
Median hourly rate £20.00 £21.05 £20.75
Median % change year-on-year -4.99% +1.45% +3.75%
75th Percentile £41.27 £44.88 £46.38
90th Percentile £62.22 £54.72 £55.00
UK excluding London median hourly rate £17.50 £21.05 £22.00
% change year-on-year -16.86% -4.32% +9.07%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000.

Daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 17 October 2021.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000.

Hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 9 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 17 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -239 33 £467 +7.24% 20
London -200 20 £475 +5.56% 4
UK excluding London -167 13 £400 -4.76% 20
Work from Home -223 11 £400 +40.35% 6
South East -97 5 £429 +14.40% 2
East of England - 4 £475 - 1
South West -37 3 £385 -26.67% 5
North of England -84 1 - - 6
North West - 1 - - 4

For the 6 months to 17 October 2021, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 34 (91.89%) ITIL
2 13 (35.14%) Service Delivery
3 12 (32.43%) ISO/IEC 27001
4 11 (29.73%) COBIT
4 11 (29.73%) JIRA
5 10 (27.03%) Agile Software Development
5 10 (27.03%) Continuous Improvement
5 10 (27.03%) Social Skills
6 9 (24.32%) Lean Six Sigma
6 9 (24.32%) Problem-Solving
6 9 (24.32%) Six Sigma
7 8 (21.62%) Technology Roadmap
7 8 (21.62%) Project Delivery
8 7 (18.92%) Microsoft
8 7 (18.92%) Service Management
8 7 (18.92%) PRINCE2
8 7 (18.92%) Finance
8 7 (18.92%) VMware
8 7 (18.92%) Decision-Making
8 7 (18.92%) Ansible
8 7 (18.92%) AWS
9 6 (16.22%) Confluence
9 6 (16.22%) Security Cleared
9 6 (16.22%) ITSM
9 6 (16.22%) TOGAF
9 6 (16.22%) Linux
9 6 (16.22%) SQL
9 6 (16.22%) Dell
9 6 (16.22%) Public Sector
9 6 (16.22%) Influencing Skills

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.22%) Confluence
2 3 (8.11%) Adobe Experience Manager
2 3 (8.11%) Tomcat
3 2 (5.41%) WebLogic
4 1 (2.70%) Apache
4 1 (2.70%) CMS
4 1 (2.70%) IIS
4 1 (2.70%) JBoss
4 1 (2.70%) Oracle SOA Suite
4 1 (2.70%) Oracle Workflow
Applications
1 2 (5.41%) Microsoft PowerPoint
2 1 (2.70%) MS Visio
Business Applications
1 2 (5.41%) Remedy ITSM
Cloud Services
1 7 (18.92%) AWS
2 5 (13.51%) Azure
3 4 (10.81%) Microsoft 365
4 3 (8.11%) Twilio
5 2 (5.41%) IaaS
5 2 (5.41%) Mimecast
5 2 (5.41%) PaaS
6 1 (2.70%) AWS CloudFormation
6 1 (2.70%) GCP
6 1 (2.70%) GitHub
6 1 (2.70%) OpenShift
Communications & Networking
1 3 (8.11%) LAN
1 3 (8.11%) WAN
2 2 (5.41%) DNS
2 2 (5.41%) Firewall
3 1 (2.70%) HTTP
3 1 (2.70%) Network Security
3 1 (2.70%) SSL
Database & Business Intelligence
1 2 (5.41%) Azure SQL Database
1 2 (5.41%) GIS
1 2 (5.41%) SQL Server
2 1 (2.70%) Oracle Database
2 1 (2.70%) Oracle Database 12c
2 1 (2.70%) Oracle Exadata
2 1 (2.70%) Oracle ODI
2 1 (2.70%) Oracle OWB
2 1 (2.70%) RDBMS
2 1 (2.70%) Relational Database
Development Applications
1 11 (29.73%) JIRA
2 2 (5.41%) Jenkins
3 1 (2.70%) Atlassian Bamboo
3 1 (2.70%) Git (software)
3 1 (2.70%) GitLab
3 1 (2.70%) Oracle APEX
3 1 (2.70%) Testinfra
General
1 10 (27.03%) Social Skills
2 7 (18.92%) Finance
3 6 (16.22%) Influencing Skills
3 6 (16.22%) Public Sector
4 5 (13.51%) Analytical Skills
5 2 (5.41%) Presentation Skills
6 1 (2.70%) Local Government
6 1 (2.70%) Manufacturing
6 1 (2.70%) Marketing
6 1 (2.70%) Organisational Skills
6 1 (2.70%) Police
6 1 (2.70%) Retail
6 1 (2.70%) Telecoms
Job Titles
1 6 (16.22%) Administrator
1 6 (16.22%) Service Manager
2 5 (13.51%) Delivery Manager
3 4 (10.81%) Architect
3 4 (10.81%) Linux Administrator
3 4 (10.81%) Linux Systems Administrator
3 4 (10.81%) Service Delivery Manager
3 4 (10.81%) Systems Administrator
3 4 (10.81%) Transition Manager
4 3 (8.11%) DBA
4 3 (8.11%) Infrastructure Manager
4 3 (8.11%) Project Manager
5 2 (5.41%) Azure Administrator
5 2 (5.41%) Cloud Administrator
5 2 (5.41%) Infrastructure Specialist
5 2 (5.41%) Security Manager
5 2 (5.41%) Senior DBA
5 2 (5.41%) Senior Manager
5 2 (5.41%) Senior Transition Manager
5 2 (5.41%) Technical Architect
Libraries, Frameworks & Software Standards
1 4 (10.81%) Middleware
2 1 (2.70%) ARM Templates
2 1 (2.70%) HTML
2 1 (2.70%) JDBC
2 1 (2.70%) LDAP
2 1 (2.70%) Oracle GoldenGate
Miscellaneous
1 4 (10.81%) Data Centre
2 3 (8.11%) Management Information System
3 1 (2.70%) CMDB
3 1 (2.70%) DataPower
3 1 (2.70%) FMCG
3 1 (2.70%) PKI
3 1 (2.70%) Replication
3 1 (2.70%) Self-Motivation
Operating Systems
1 6 (16.22%) Linux
2 4 (10.81%) Red Hat Enterprise Linux
3 3 (8.11%) Windows
4 2 (5.41%) Windows 10
4 2 (5.41%) Windows Server
5 1 (2.70%) Unix
Processes & Methodologies
1 34 (91.89%) ITIL
2 13 (35.14%) Service Delivery
3 10 (27.03%) Agile Software Development
3 10 (27.03%) Continuous Improvement
4 9 (24.32%) Lean Six Sigma
4 9 (24.32%) Problem-Solving
4 9 (24.32%) Six Sigma
5 8 (21.62%) Project Delivery
5 8 (21.62%) Technology Roadmap
6 7 (18.92%) Decision-Making
6 7 (18.92%) PRINCE2
6 7 (18.92%) Service Management
7 6 (16.22%) ITSM
7 6 (16.22%) TOGAF
8 5 (13.51%) ITIL V3
8 5 (13.51%) Service Design
9 4 (10.81%) High Availability
9 4 (10.81%) Scorecard
9 4 (10.81%) Stakeholder Engagement
9 4 (10.81%) Transition Management
Programming Languages
1 6 (16.22%) SQL
2 5 (13.51%) Bash Shell
2 5 (13.51%) Python
2 5 (13.51%) Ruby
3 4 (10.81%) Perl
3 4 (10.81%) PHP
4 1 (2.70%) Go
4 1 (2.70%) PL/SQL
4 1 (2.70%) PowerShell
Qualifications
1 6 (16.22%) Security Cleared
2 5 (13.51%) Degree
3 4 (10.81%) BPSS Clearance
3 4 (10.81%) CISA
3 4 (10.81%) CISSP
3 4 (10.81%) ITIL Certification
3 4 (10.81%) Microsoft Certification
4 3 (8.11%) CISM
4 3 (8.11%) CISMP
4 3 (8.11%) SC Cleared
5 2 (5.41%) CLAS
5 2 (5.41%) MCSD
5 2 (5.41%) OCA
5 2 (5.41%) Oracle Certification
5 2 (5.41%) PRINCE2 Certification
5 2 (5.41%) TOGAF Certification
6 1 (2.70%) ISACA
6 1 (2.70%) ISO 27001 Lead Auditor
6 1 (2.70%) PRINCE2 Practitioner
6 1 (2.70%) SSCP
Quality Assurance & Compliance
1 12 (32.43%) ISO/IEC 27001
2 11 (29.73%) COBIT
3 4 (10.81%) HMG Security Policy Framework
3 4 (10.81%) ISO 22301
3 4 (10.81%) PCI DSS
4 2 (5.41%) ISO 9000
4 2 (5.41%) ISO 9001
4 2 (5.41%) PMO
4 2 (5.41%) Sarbanes-Oxley
4 2 (5.41%) SLA
5 1 (2.70%) BS7799
5 1 (2.70%) Cyber Essentials
5 1 (2.70%) Cyber Essentials PLUS
5 1 (2.70%) Data Quality
5 1 (2.70%) GDPR
5 1 (2.70%) ISO 14001
5 1 (2.70%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 4 (10.81%) VMware Infrastructure
2 2 (5.41%) Active Directory
3 1 (2.70%) Docker
3 1 (2.70%) Oracle RAC
Systems Management
1 7 (18.92%) Ansible
2 5 (13.51%) Terraform
3 1 (2.70%) Active Directory Federation Services
3 1 (2.70%) Data Guard
3 1 (2.70%) HP Operations Orchestration
3 1 (2.70%) Kubernetes
3 1 (2.70%) Opscode Chef
3 1 (2.70%) Oracle Enterprise Manager
3 1 (2.70%) Oracle RMAN
3 1 (2.70%) Puppet
3 1 (2.70%) Salt
3 1 (2.70%) Single Sign-On
3 1 (2.70%) vRealize
3 1 (2.70%) vRealize Orchestrator
Vendors
1 7 (18.92%) Microsoft
1 7 (18.92%) VMware
2 6 (16.22%) Dell
3 5 (13.51%) HP
3 5 (13.51%) Oracle
4 4 (10.81%) Red Hat
4 4 (10.81%) ServiceNow
5 3 (8.11%) Adobe
5 3 (8.11%) Cisco
5 3 (8.11%) hybris
5 3 (8.11%) Salesforce.com
5 3 (8.11%) Snow
6 2 (5.41%) Capita
6 2 (5.41%) ConnectWise
6 2 (5.41%) Dell Compellent
6 2 (5.41%) Fortinet
6 2 (5.41%) McAfee
6 2 (5.41%) Mitel
6 2 (5.41%) Remedy
6 2 (5.41%) Veeam