Period
to 29 March 2020

The following table provides summary statistics for contract job vacancies with a requirement for ISO/IEC 20000 skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ISO/IEC 20000 over the 6 months to 29 March 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

ISO/IEC 20000 (supersedes BS 15000)
UK
6 months to
29 Mar 2020
Same period 2019 Same period 2018
Rank 637 845 776
Rank change year-on-year +208 -69 -10
Contract jobs citing ISO/IEC 20000 56 35 109
As % of all contract jobs advertised in the UK 0.089% 0.036% 0.11%
As % of the Quality Assurance & Compliance category 0.88% 0.33% 0.85%
Number of daily rates quoted 45 20 74
Median daily rate £450 £400 £410
Median daily rate % change year-on-year +12.50% -2.44% -21.15%
10th Percentile £200 £197 £191
90th Percentile £538 £587 £600
UK excluding London median daily rate £413 £341 £438
% change year-on-year +21.06% -22.11% -5.41%
Number of hourly rates quoted 2 1 7
Median hourly rate £15.00 £35.00 £32.00
Median hourly rate % change year-on-year -57.14% +9.38% -21.95%
10th Percentile £14.50 £32.50 £19.00
90th Percentile £15.50 £37.50 £50.00
UK excluding London median hourly rate £15.00 £35.00 £41.00
% change year-on-year -57.14% -14.63% -

ISO/IEC 20000 is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
UK
Contract vacancies with a requirement for quality assurance or compliance skills 6,365 10,525 12,858
As % of all contract IT jobs advertised in the UK 10.09% 10.81% 12.67%
Number of daily rates quoted 3,854 6,580 8,277
Median daily rate £450 £450 £450
10th Percentile £215 £250 £260
90th Percentile £638 £650 £638
UK excluding London median daily rate £425 £425 £400
% change year-on-year - +6.25% -
Number of hourly rates quoted 291 360 362
Median hourly rate £25.60 £21.88 £22.00
Median hourly rate % change year-on-year +16.98% -0.55% +2.33%
10th Percentile £13.58 £10.98 £12.19
90th Percentile £53.00 £48.75 £57.50
Median hourly rate £22.61 £20.25 £24.56
% change year-on-year +11.68% -17.57% +17.12%

ISO/IEC 20000
Job Vacancy Trend

Job postings citing ISO/IEC 20000 as a proportion of all IT jobs advertised.

Job vacancy trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ISO/IEC 20000.

Daily rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Daily Rate Histogram

Daily rate distribution for jobs citing ISO/IEC 20000 over the 6 months to 29 March 2020.

Daily rate histogram for ISO/IEC 20000 in the UK

ISO/IEC 20000
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ISO/IEC 20000.

Hourly rate trend for ISO/IEC 20000 in the UK

ISO/IEC 20000
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ISO/IEC 20000 within the UK over the 6 months to 29 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +194 55 £450 +12.50% 9
UK excluding London +126 29 £413 +21.06% 9
London +168 26 £450 -9.09%
East of England +39 8 £200 - 1
South West +38 7 £513 - 3
Midlands +63 6 £450 +63.64% 2
South East +93 5 £408 +1.88% 2
West Midlands +54 3 - - 2
East Midlands - 3 £450 -
North of England +54 2 £375 +2.53% 1
North East +19 2 £375 -6.25%
Work from Home +17 2 - - 1
Scotland - 1 £550 -

For the 6 months to 29 March 2020, IT contractor jobs citing ISO/IEC 20000 also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for ISO/IEC 20000.

1 51 (91.07%) ITIL
2 30 (53.57%) Finance
3 27 (48.21%) Problem-Solving
4 26 (46.43%) High Availability
5 25 (44.64%) ITIL V3
5 25 (44.64%) Agile Software Development
5 25 (44.64%) Middleware
6 24 (42.86%) Continuous Improvement
6 24 (42.86%) AWS
7 21 (37.50%) JIRA
8 19 (33.93%) Oracle
8 19 (33.93%) Strategic Roadmap
9 18 (32.14%) Project Delivery
9 18 (32.14%) Analytical Skills
10 17 (30.36%) ISO/IEC 27001
11 15 (26.79%) SQL
11 15 (26.79%) Unix
12 14 (25.00%) WebLogic
12 14 (25.00%) Tomcat
12 14 (25.00%) Azure
13 13 (23.21%) Oracle Database 12c
13 13 (23.21%) Oracle Database
13 13 (23.21%) Oracle RAC
13 13 (23.21%) Data Guard
13 13 (23.21%) Oracle RMAN
14 12 (21.43%) Service Management
14 12 (21.43%) Java
14 12 (21.43%) HP
15 11 (19.64%) Workflow
15 11 (19.64%) Kanban

ISO/IEC 20000
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (25.00%) Tomcat
1 14 (25.00%) WebLogic
2 10 (17.86%) Confluence
3 6 (10.71%) Oracle Workflow
4 1 (1.79%) SharePoint
4 1 (1.79%) WebSphere
Business Applications
1 3 (5.36%) Oracle 11i
1 3 (5.36%) Oracle EBS
Cloud Services
1 24 (42.86%) AWS
2 14 (25.00%) Azure
3 6 (10.71%) GCP
4 4 (7.14%) Office 365
5 3 (5.36%) Cloud Computing
6 2 (3.57%) Azure Active Directory
6 2 (3.57%) OneDrive
7 1 (1.79%) Power Platform
Communications & Networking
1 6 (10.71%) Firewall
2 3 (5.36%) Broadband
2 3 (5.36%) Cisco ASA
2 3 (5.36%) F5 BIG-IP LTM
2 3 (5.36%) Internet
2 3 (5.36%) NetScreen
2 3 (5.36%) SSL
3 2 (3.57%) DHCP
3 2 (3.57%) DNS
3 2 (3.57%) iSCSI
3 2 (3.57%) SAN
3 2 (3.57%) VPN
4 1 (1.79%) Intranet
4 1 (1.79%) LAN
4 1 (1.79%) Network Security
4 1 (1.79%) WLAN
Database & Business Intelligence
1 13 (23.21%) Oracle Database
1 13 (23.21%) Oracle Database 12c
2 10 (17.86%) Oracle Exadata
3 6 (10.71%) NoSQL
3 6 (10.71%) PostgreSQL
4 4 (7.14%) Oracle ODI
4 4 (7.14%) Oracle OWB
4 4 (7.14%) Relational Database
5 3 (5.36%) MySQL
5 3 (5.36%) Oracle Database 10g
5 3 (5.36%) Oracle Database 11g
5 3 (5.36%) Oracle Discoverer
5 3 (5.36%) RDBMS
5 3 (5.36%) SQL Server
6 1 (1.79%) GIS
6 1 (1.79%) Power BI
Development Applications
1 21 (37.50%) JIRA
2 10 (17.86%) Atlassian Bamboo
2 10 (17.86%) Jenkins
3 4 (7.14%) Oracle APEX
General
1 30 (53.57%) Finance
2 7 (12.50%) Telecoms
3 6 (10.71%) Public Sector
4 5 (8.93%) Local Government
5 2 (3.57%) Banking
5 2 (3.57%) Electronics
5 2 (3.57%) Manufacturing
5 2 (3.57%) Marketing
5 2 (3.57%) Retail Banking
6 1 (1.79%) Back Office
6 1 (1.79%) Front Office
6 1 (1.79%) Pharmaceutical
Job Titles
1 12 (21.43%) Analyst
2 7 (12.50%) Automation Engineer
2 7 (12.50%) DBA
2 7 (12.50%) Oracle DBA
3 6 (10.71%) Architect
3 6 (10.71%) Infrastructure Engineer
3 6 (10.71%) Platform Engineer
4 4 (7.14%) 2nd Line Support
4 4 (7.14%) 2nd Line Support Analyst
4 4 (7.14%) Information Officer
4 4 (7.14%) Information Security Officer
4 4 (7.14%) Security Officer
4 4 (7.14%) Service Manager
4 4 (7.14%) Support Analyst
4 4 (7.14%) Unix Engineer
5 3 (5.36%) Automation Architect
5 3 (5.36%) Oracle Analyst
5 3 (5.36%) Service Analyst
6 2 (3.57%) Consultant
6 2 (3.57%) IT Engineer
Libraries, Frameworks & Software Standards
1 25 (44.64%) Middleware
2 10 (17.86%) Oracle GoldenGate
2 10 (17.86%) REST
2 10 (17.86%) Spring
2 10 (17.86%) Spring Boot
3 3 (5.36%) XML
4 1 (1.79%) Oracle Fusion
Miscellaneous
1 18 (32.14%) Analytical Skills
2 10 (17.86%) Replication
3 8 (14.29%) Management Information System
4 6 (10.71%) Private Cloud
5 3 (5.36%) Digital TV
5 3 (5.36%) Enterprise Software
6 2 (3.57%) Clustering
6 2 (3.57%) Robotics
6 2 (3.57%) Virtual Team
7 1 (1.79%) Cloud Native
7 1 (1.79%) Data Protection Act
Operating Systems
1 15 (26.79%) Unix
2 9 (16.07%) Linux
2 9 (16.07%) Solaris
3 6 (10.71%) Oracle Linux
3 6 (10.71%) Red Hat Enterprise Linux
3 6 (10.71%) Ubuntu
4 5 (8.93%) Windows
5 3 (5.36%) AIX
5 3 (5.36%) HPUX
6 2 (3.57%) Windows Server
6 2 (3.57%) Windows Server 2008
6 2 (3.57%) Windows Server 2016
Processes & Methodologies
1 51 (91.07%) ITIL
2 27 (48.21%) Problem-Solving
3 26 (46.43%) High Availability
4 25 (44.64%) Agile Software Development
4 25 (44.64%) ITIL V3
5 24 (42.86%) Continuous Improvement
6 19 (33.93%) Strategic Roadmap
7 18 (32.14%) Project Delivery
8 12 (21.43%) Service Management
9 11 (19.64%) Kanban
9 11 (19.64%) SDLC
9 11 (19.64%) Workflow
10 10 (17.86%) Data Modelling
10 10 (17.86%) Logical Data Model
10 10 (17.86%) Microservices
10 10 (17.86%) Physical Data Model
10 10 (17.86%) PRINCE2
11 8 (14.29%) ITSM
11 8 (14.29%) OO
11 8 (14.29%) Service Delivery
Programming Languages
1 15 (26.79%) SQL
2 12 (21.43%) Java
3 7 (12.50%) PL/SQL
4 3 (5.36%) Shell Script
5 1 (1.79%) JavaScript
5 1 (1.79%) PowerShell
Qualifications
1 5 (8.93%) SC Cleared
1 5 (8.93%) Security Cleared
2 4 (7.14%) Cisco Certification
3 2 (3.57%) CCIE
3 2 (3.57%) CCNP
3 2 (3.57%) CISA
3 2 (3.57%) CISSP
3 2 (3.57%) ISTQB
3 2 (3.57%) ITIL Certification
4 1 (1.79%) CCSE
4 1 (1.79%) CISM
4 1 (1.79%) Degree
4 1 (1.79%) ISTQB Advanced Certification
4 1 (1.79%) ISTQB Foundation Certification
4 1 (1.79%) ITIL Foundation Certificate
4 1 (1.79%) PMI Certification
4 1 (1.79%) PMP
Quality Assurance & Compliance
1 17 (30.36%) ISO/IEC 27001
2 6 (10.71%) ISO 22301
2 6 (10.71%) ISO 9001
3 2 (3.57%) HMG Security Policy Framework
3 2 (3.57%) QA
4 1 (1.79%) GDPR
4 1 (1.79%) NCSC
4 1 (1.79%) NIST
4 1 (1.79%) PMO
System Software
1 13 (23.21%) Oracle RAC
2 5 (8.93%) Hyper-V
2 5 (8.93%) VMware Infrastructure
3 4 (7.14%) Active Directory
4 3 (5.36%) Citrix Hypervisor
4 3 (5.36%) Oracle Clusterware
5 2 (3.57%) Firmware
Systems Management
1 13 (23.21%) Data Guard
1 13 (23.21%) Oracle RMAN
2 10 (17.86%) Ansible
3 7 (12.50%) Oracle Enterprise Manager
4 6 (10.71%) HP Operations Orchestration
4 6 (10.71%) Terraform
5 5 (8.93%) vRealize
5 5 (8.93%) vRealize Orchestrator
6 2 (3.57%) HP Quality Center
6 2 (3.57%) Microsoft Clustering
6 2 (3.57%) SCCM
6 2 (3.57%) SCOM
6 2 (3.57%) WSUS
Vendors
1 19 (33.93%) Oracle
2 12 (21.43%) HP
3 8 (14.29%) Cisco
4 6 (10.71%) Red Hat
5 5 (8.93%) VMware
6 3 (5.36%) F5
6 3 (5.36%) Juniper
6 3 (5.36%) Microsoft
6 3 (5.36%) Palo Alto
6 3 (5.36%) Sybase
6 3 (5.36%) VocaLink
7 2 (3.57%) Automation Anywhere
7 2 (3.57%) SAP
7 2 (3.57%) Symantec
7 2 (3.57%) UiPath
8 1 (1.79%) CheckPoint
8 1 (1.79%) Extreme Networks
8 1 (1.79%) IBM
8 1 (1.79%) Mitel
8 1 (1.79%) Remedy