Service Design Contracts with Hybrid/Remote/WFH Options

Service Design
UK > Work from Home

The table below provides summary statistics for remote or hybrid contract work requiring Service Design skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Design over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 212 153 142
Rank change year-on-year -59 -11 -27
Contract jobs citing Service Design 92 213 453
As % of all contract jobs with a WFH option 0.93% 1.39% 1.75%
As % of the Processes & Methodologies category 1.02% 1.58% 1.95%
Number of daily rates quoted 77 160 363
10th Percentile £340 £405 £413
25th Percentile £440 £459 £458
Median daily rate (50th Percentile) £500 £550 £550
Median % change year-on-year -9.09% - -
75th Percentile £550 £638 £600
90th Percentile £593 £745 £721
UK median daily rate £525 £525 £550
% change year-on-year - -4.55% -
Number of hourly rates quoted 0 2 1
10th Percentile - - -
25th Percentile - £70.97 £56.25
Median hourly rate - £71.93 £57.50
Median % change year-on-year - +25.10% +1.55%
75th Percentile - £72.90 £58.75
90th Percentile - - -
UK median hourly rate £31.52 £33.07 £57.50
% change year-on-year -4.67% -42.50% +63.93%

All Process and Methodology Skills
Work from Home

Service Design falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 9,021 13,483 23,229
As % of all contract jobs with a WFH option 91.08% 87.87% 89.84%
Number of daily rates quoted 6,191 8,996 16,418
10th Percentile £340 £325 £363
25th Percentile £419 £425 £450
Median daily rate (50th Percentile) £525 £525 £540
Median % change year-on-year - -2.78% +2.86%
75th Percentile £638 £638 £650
90th Percentile £763 £750 £750
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +4.76%
Number of hourly rates quoted 224 579 532
10th Percentile £14.20 £15.17 £19.00
25th Percentile £19.56 £25.25 £30.54
Median hourly rate £39.52 £43.00 £55.00
Median % change year-on-year -8.09% -21.82% +57.14%
75th Percentile £66.13 £60.00 £68.75
90th Percentile £75.00 £75.25 £80.23
UK median hourly rate £29.00 £35.65 £37.30
% change year-on-year -18.65% -4.42% +49.20%

Service Design
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing Service Design as a proportion of all IT jobs advertised.

Service Design trend for jobs with Hybrid/Remote/WFH options

Service Design
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing Service Design.

Service Design daily rate for jobs with a WFH option

Service Design
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with remote working options citing Service Design over the 6 months to 1 May 2025.

Service Design daily rate histogram for jobs with a WFH option

Service Design
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing Service Design.

Service Design hourly rate for jobs with a WFH option

Service Design
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (11.96%) Confluence
2 1 (1.09%) TPMS
Applications
1 8 (8.70%) Sketch
2 4 (4.35%) Trello
3 2 (2.17%) Adobe XD
3 2 (2.17%) MS Visio
4 1 (1.09%) Fusion 360
4 1 (1.09%) SOLIDWORKS
4 1 (1.09%) Spreadsheet
Business Applications
1 1 (1.09%) Remedy ITSM
Cloud Services
1 10 (10.87%) Figma
2 8 (8.70%) AWS
3 7 (7.61%) Azure
4 5 (5.43%) Miro
5 2 (2.17%) SaaS
6 1 (1.09%) Adobe Creative Cloud
6 1 (1.09%) Azure AI
6 1 (1.09%) Azure DevOps
6 1 (1.09%) Azure Machine Learning
6 1 (1.09%) GCP
6 1 (1.09%) IaaS
6 1 (1.09%) Microsoft 365
6 1 (1.09%) Nutanix
6 1 (1.09%) PaaS
6 1 (1.09%) WhatsApp
Communications & Networking
1 2 (2.17%) Firewall
2 1 (1.09%) Intrusion Detection
2 1 (1.09%) Network Security
2 1 (1.09%) NGFW
2 1 (1.09%) VPN
Database & Business Intelligence
1 2 (2.17%) Data Warehouse
2 1 (1.09%) Amazon Aurora
2 1 (1.09%) Amazon RDS
2 1 (1.09%) Data Lake
2 1 (1.09%) MariaDB
2 1 (1.09%) MySQL
Development Applications
1 11 (11.96%) JIRA
2 5 (5.43%) Axure RP
3 1 (1.09%) Jenkins
3 1 (1.09%) webpack
General
1 46 (50.00%) Public Sector
2 27 (29.35%) Social Skills
3 15 (16.30%) Finance
4 11 (11.96%) Analytical Skills
5 9 (9.78%) Influencing Skills
6 4 (4.35%) Banking
6 4 (4.35%) Inclusion and Diversity
6 4 (4.35%) Law
6 4 (4.35%) Local Government
7 3 (3.26%) Legal
7 3 (3.26%) Organisational Skills
8 2 (2.17%) Documentation Skills
8 2 (2.17%) Presentation Skills
8 2 (2.17%) Retail
8 2 (2.17%) Telecoms
8 2 (2.17%) Welsh Language
9 1 (1.09%) Marketing
9 1 (1.09%) Military
9 1 (1.09%) Pharmaceutical
9 1 (1.09%) Publishing
Job Titles
1 39 (42.39%) Designer
2 29 (31.52%) Service Designer
3 14 (15.22%) Analyst
4 13 (14.13%) Business Analyst
5 11 (11.96%) Architect
6 8 (8.70%) Service Architect
7 7 (7.61%) Service Manager
8 6 (6.52%) Service Design Manager
8 6 (6.52%) UX Designer
9 5 (5.43%) Senior
10 4 (4.35%) Agile Business Analyst
10 4 (4.35%) Delivery Manager
10 4 (4.35%) Lead
10 4 (4.35%) Service Transition Manager
10 4 (4.35%) Transition Manager
11 3 (3.26%) Interaction Designer
11 3 (3.26%) Product Manager
11 3 (3.26%) Project Manager
11 3 (3.26%) Senior Designer
11 3 (3.26%) Service Design Architect
Libraries, Frameworks & Software Standards
1 4 (4.35%) CSS
1 4 (4.35%) HTML
2 3 (3.26%) DCOM
3 2 (2.17%) Oracle Fusion
4 1 (1.09%) AngularJS
4 1 (1.09%) CSS3
4 1 (1.09%) HTML5
4 1 (1.09%) LangChain
4 1 (1.09%) LDAP
4 1 (1.09%) Node.js
4 1 (1.09%) React
4 1 (1.09%) Redux
4 1 (1.09%) Regular Expression
4 1 (1.09%) RESTful
4 1 (1.09%) Vue
Miscellaneous
1 12 (13.04%) Product Ownership
2 3 (3.26%) NHS
3 2 (2.17%) Data Centre
4 1 (1.09%) CMDB
4 1 (1.09%) e-Learning
4 1 (1.09%) FMCG
4 1 (1.09%) Freedom of Information
4 1 (1.09%) Learning Management System
4 1 (1.09%) Onboarding
4 1 (1.09%) SCORM
Operating Systems
1 1 (1.09%) Linux
1 1 (1.09%) Windows
Processes & Methodologies
1 41 (44.57%) Agile
2 33 (35.87%) User Research
3 26 (28.26%) Stakeholder Management
4 23 (25.00%) User-Centered Design (UCD)
5 22 (23.91%) User Experience
6 21 (22.83%) ITIL
7 18 (19.57%) Problem-Solving
7 18 (19.57%) UX Design
8 16 (17.39%) Workshop Facilitation
9 15 (16.30%) Service Management
10 14 (15.22%) Prototyping
11 12 (13.04%) Continuous Improvement
11 12 (13.04%) Requirements Gathering
11 12 (13.04%) Stakeholder Engagement
12 11 (11.96%) Interaction Design
12 11 (11.96%) Journey Map
12 11 (11.96%) Scrum
13 10 (10.87%) Service Delivery
14 9 (9.78%) Acceptance Criteria
14 9 (9.78%) User Stories
Programming Languages
1 4 (4.35%) JavaScript
2 1 (1.09%) Bash
2 1 (1.09%) Java
2 1 (1.09%) Python
2 1 (1.09%) Shell Script
2 1 (1.09%) TypeScript
Qualifications
1 20 (21.74%) SC Cleared
1 20 (21.74%) Security Cleared
2 4 (4.35%) Degree
3 3 (3.26%) ITIL Certification
4 2 (2.17%) Master's Degree
5 1 (1.09%) SAFe Agilist
Quality Assurance & Compliance
1 22 (23.91%) Accessibility
2 5 (5.43%) QA
2 5 (5.43%) WCAG
3 3 (3.26%) ISO/IEC 20000
4 2 (2.17%) Data Quality
5 1 (1.09%) ISO/IEC 27001
5 1 (1.09%) NIST
System Software
1 1 (1.09%) Active Directory
1 1 (1.09%) Docker
1 1 (1.09%) VMware ESXi
1 1 (1.09%) VMware Infrastructure
1 1 (1.09%) VMware NSX
Systems Management
1 1 (1.09%) Single Sign-On
Vendors
1 3 (3.26%) Adobe
1 3 (3.26%) ServiceNow
2 2 (2.17%) Microsoft
2 2 (2.17%) Oracle
2 2 (2.17%) QAD
2 2 (2.17%) VMware
3 1 (1.09%) BMC
3 1 (1.09%) Databricks
3 1 (1.09%) Palo Alto
3 1 (1.09%) Remedy
3 1 (1.09%) Salesforce
3 1 (1.09%) Salesforce Marketing Cloud
3 1 (1.09%) SAP
3 1 (1.09%) Splunk
3 1 (1.09%) Tenable
3 1 (1.09%) Zscaler