Service Design Contracts with Work from Home Options

Service Design
UK > Work from Home

The table below provides summary statistics for contract job vacancies with an option to work from home (WFH) and a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 4 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 146 138 115
Rank change year-on-year -8 -23 +31
Contract jobs citing Service Design 207 456 997
As % of all contract jobs with a WFH option 1.37% 1.78% 2.24%
As % of the Processes & Methodologies category 1.55% 1.99% 2.45%
Number of daily rates quoted 154 365 738
10th Percentile £405 £413 £413
25th Percentile £456 £458 £477
Median daily rate (50th Percentile) £550 £550 £550
Median % change year-on-year - - +13.40%
75th Percentile £638 £600 £606
90th Percentile £745 £706 £675
UK median daily rate £525 £550 £550
% change year-on-year -4.55% - +11.11%
Number of hourly rates quoted 2 1 8
10th Percentile - - £25.35
25th Percentile £70.97 £56.25 £40.13
Median hourly rate £71.93 £57.50 £56.63
Median % change year-on-year +25.10% +1.55% +28.69%
75th Percentile £72.90 £58.75 £66.00
90th Percentile - - -
UK median hourly rate £33.07 £57.50 £35.08
% change year-on-year -42.50% +63.93% -26.16%

All Process and Methodology Skills
Work from Home

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a WFH option and a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 13,316 22,957 40,627
As % of all contract jobs with a WFH option 87.90% 89.76% 91.11%
Number of daily rates quoted 8,913 16,228 29,490
10th Percentile £325 £363 £363
25th Percentile £425 £450 £431
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +8.25%
75th Percentile £638 £650 £626
90th Percentile £750 £750 £725
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 575 528 539
10th Percentile £15.17 £18.93 £13.70
25th Percentile £24.63 £30.00 £19.96
Median hourly rate £42.50 £55.00 £35.00
Median % change year-on-year -22.73% +57.14% +40.00%
75th Percentile £60.00 £68.75 £55.13
90th Percentile £75.15 £80.25 £67.56
UK median hourly rate £35.95 £36.00 £25.00
% change year-on-year -0.14% +44.00% +2.04%

Service Design
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing Service Design as a proportion of all IT jobs advertised.

Service Design trend for jobs with a WFH option

Service Design
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Service Design.

Service Design daily rate for jobs with a WFH option

Service Design
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Service Design over the 6 months to 4 May 2024.

Service Design daily rate histogram for jobs with a WFH option

Service Design
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Service Design.

Service Design hourly rate for jobs with a WFH option

Service Design
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (2.90%) Confluence
2 2 (0.97%) Adobe Experience Manager
2 2 (0.97%) SharePoint
2 2 (0.97%) WordPress
3 1 (0.48%) Apache Spark
3 1 (0.48%) CMS
Applications
1 2 (0.97%) Microsoft Office
1 2 (0.97%) MS Visio
2 1 (0.48%) InVision
2 1 (0.48%) Microsoft Excel
2 1 (0.48%) Microsoft PowerPoint
2 1 (0.48%) Sketch
Business Applications
1 5 (2.42%) SAP S/4HANA
2 2 (0.97%) Shopify
3 1 (0.48%) Dynamics CRM
3 1 (0.48%) Oracle AGIS
3 1 (0.48%) Oracle Assets
3 1 (0.48%) Oracle Cash Management
3 1 (0.48%) Oracle EBS
3 1 (0.48%) Oracle Financials
3 1 (0.48%) Oracle Payables
3 1 (0.48%) Oracle Procure-to-Pay
3 1 (0.48%) Oracle Receivables
3 1 (0.48%) Oracle Retail
3 1 (0.48%) Remedy ITSM
Cloud Services
1 28 (13.53%) AWS
2 22 (10.63%) Azure
3 14 (6.76%) Amazon S3
4 11 (5.31%) Azure DevOps
5 9 (4.35%) SaaS
5 9 (4.35%) Serverless
6 7 (3.38%) Amazon CloudWatch
6 7 (3.38%) Amazon EC2
6 7 (3.38%) Amazon EKS
6 7 (3.38%) AWS CloudFormation
6 7 (3.38%) AWS Lambda
6 7 (3.38%) Route 53
6 7 (3.38%) Virtual Private Cloud
7 5 (2.42%) Figma
7 5 (2.42%) OpenShift
8 4 (1.93%) Amazon SageMaker
8 4 (1.93%) Rekognition
8 4 (1.93%) Textract
9 3 (1.45%) Microsoft 365
9 3 (1.45%) Miro
Communications & Networking
1 12 (5.80%) Network Security
2 6 (2.90%) WAN
3 5 (2.42%) Converged Networks
3 5 (2.42%) ISDN
3 5 (2.42%) LAN
3 5 (2.42%) Skype
3 5 (2.42%) VoIP
4 4 (1.93%) VPN
5 1 (0.48%) BGP
5 1 (0.48%) DNS
5 1 (0.48%) IP Telephony
5 1 (0.48%) MPLS
Database & Business Intelligence
1 8 (3.86%) Amazon Aurora
1 8 (3.86%) Amazon RDS
2 7 (3.38%) PostgreSQL
3 3 (1.45%) MySQL
4 2 (0.97%) Azure SQL Database
4 2 (0.97%) Big Data
4 2 (0.97%) Data Lake
4 2 (0.97%) Data Warehouse
4 2 (0.97%) OLTP
4 2 (0.97%) SQL Server
5 1 (0.48%) Azure SQL Data Warehouse
5 1 (0.48%) Looker
5 1 (0.48%) MariaDB
Development Applications
1 10 (4.83%) Git
2 8 (3.86%) Jenkins
2 8 (3.86%) JIRA
3 2 (0.97%) Maven
3 2 (0.97%) Visual Studio Team System
4 1 (0.48%) Cypress.io
4 1 (0.48%) webpack
General
1 60 (28.99%) Public Sector
2 38 (18.36%) Social Skills
3 26 (12.56%) Finance
4 12 (5.80%) Influencing Skills
5 10 (4.83%) Analytical Skills
6 7 (3.38%) Inclusion and Diversity
6 7 (3.38%) Legal
7 6 (2.90%) Police
8 5 (2.42%) Presentation Skills
8 5 (2.42%) Retail
9 4 (1.93%) Organisational Skills
10 3 (1.45%) Banking
10 3 (1.45%) Law
10 3 (1.45%) Pharmaceutical
11 2 (0.97%) Marketing
12 1 (0.48%) Billing
12 1 (0.48%) Manufacturing
12 1 (0.48%) Military
12 1 (0.48%) Telecoms
Job Titles
1 43 (20.77%) Architect
1 43 (20.77%) Designer
2 36 (17.39%) Service Designer
3 27 (13.04%) Service Manager
4 22 (10.63%) Analyst
5 16 (7.73%) Senior
5 16 (7.73%) Service Transition Manager
5 16 (7.73%) Transition Manager
6 15 (7.25%) Service Design Manager
6 15 (7.25%) Solutions Architect
7 12 (5.80%) Lead
8 11 (5.31%) Business Analyst
8 11 (5.31%) Delivery Manager
9 9 (4.35%) Developer
10 7 (3.38%) DevOps Engineer
10 7 (3.38%) Service Design Architect
11 6 (2.90%) Consultant
11 6 (2.90%) Development Manager
11 6 (2.90%) Project Delivery Manager
11 6 (2.90%) Transformation Manager
Libraries, Frameworks & Software Standards
1 7 (3.38%) AWS CDK
1 7 (3.38%) REST
2 6 (2.90%) CSS
2 6 (2.90%) HTML
2 6 (2.90%) Web Services
3 5 (2.42%) OpenAPI
3 5 (2.42%) Swagger
4 4 (1.93%) .NET
5 3 (1.45%) AngularJS
5 3 (1.45%) React
6 2 (0.97%) ARM Templates
6 2 (0.97%) J2EE
6 2 (0.97%) jQuery
6 2 (0.97%) JSON
6 2 (0.97%) Sass
6 2 (0.97%) Spring
6 2 (0.97%) Spring MVC
6 2 (0.97%) Twitter Bootstrap
6 2 (0.97%) VML
6 2 (0.97%) XML
Miscellaneous
1 12 (5.80%) Hybrid Cloud
2 6 (2.90%) Data Centre
2 6 (2.90%) Self-Motivation
2 6 (2.90%) Virtual Team
3 5 (2.42%) Greenfield Project
3 5 (2.42%) Product Ownership
3 5 (2.42%) Video Conferencing
4 4 (1.93%) Management Information System
5 2 (0.97%) Data Protection Act
5 2 (0.97%) Educational Technology
5 2 (0.97%) Mobile App
6 1 (0.48%) CMDB
6 1 (0.48%) Legacy Systems
6 1 (0.48%) Media Streaming
6 1 (0.48%) NHS
6 1 (0.48%) Onboarding
6 1 (0.48%) Public Cloud
6 1 (0.48%) Replication
6 1 (0.48%) Team-Oriented Environment
Operating Systems
1 3 (1.45%) Linux
1 3 (1.45%) Windows
2 2 (0.97%) Unix
3 1 (0.48%) Android
3 1 (0.48%) Apple iOS
3 1 (0.48%) Windows 10
Processes & Methodologies
1 77 (37.20%) Agile
2 50 (24.15%) ITIL
3 42 (20.29%) Service Management
4 34 (16.43%) DevOps
4 34 (16.43%) Roadmaps
4 34 (16.43%) User Experience
5 31 (14.98%) User Research
6 28 (13.53%) Project Delivery
7 23 (11.11%) Migration
7 23 (11.11%) Stakeholder Management
8 22 (10.63%) Service Delivery
9 21 (10.14%) User Stories
10 19 (9.18%) Change Management
10 19 (9.18%) Continuous Improvement
10 19 (9.18%) Decision-Making
10 19 (9.18%) Scrum
11 18 (8.70%) Acceptance Criteria
11 18 (8.70%) Impact Assessments
11 18 (8.70%) Problem-Solving
12 17 (8.21%) Business Analysis
Programming Languages
1 16 (7.73%) Java
2 15 (7.25%) Python
3 8 (3.86%) TypeScript
4 5 (2.42%) JavaScript
5 2 (0.97%) Bash
5 2 (0.97%) C#
5 2 (0.97%) PowerShell
6 1 (0.48%) Go
6 1 (0.48%) R
6 1 (0.48%) Scala
6 1 (0.48%) Shell Script
6 1 (0.48%) SQL
Qualifications
1 36 (17.39%) Security Cleared
2 24 (11.59%) SC Cleared
3 12 (5.80%) Degree
4 7 (3.38%) ITIL Certification
5 5 (2.42%) BPSS Clearance
5 5 (2.42%) CTC Cleared
6 2 (0.97%) ISEB
7 1 (0.48%) CCIE
7 1 (0.48%) Cisco Certification
7 1 (0.48%) DBS Check
7 1 (0.48%) DV Cleared
7 1 (0.48%) IIBA
7 1 (0.48%) Master's Degree
7 1 (0.48%) PMI Certification
7 1 (0.48%) PMP
Quality Assurance & Compliance
1 19 (9.18%) Accessibility
2 7 (3.38%) ISO/IEC 20000
3 5 (2.42%) Disclosure Scotland
3 5 (2.42%) QA
3 5 (2.42%) SLA
3 5 (2.42%) WCAG
4 2 (0.97%) COBIT
5 1 (0.48%) JSP 440
5 1 (0.48%) RMADS
System Software
1 12 (5.80%) Docker
2 1 (0.48%) PowerDNS
2 1 (0.48%) Virtual Desktop
2 1 (0.48%) Virtual Machines
Systems Management
1 13 (6.28%) Grafana
2 11 (5.31%) Kubernetes
3 9 (4.35%) Terraform
4 7 (3.38%) Prometheus
5 1 (0.48%) Ansible
Vendors
1 9 (4.35%) Microsoft
1 9 (4.35%) SAP
2 6 (2.90%) Google
2 6 (2.90%) ServiceNow
3 5 (2.42%) Atlassian
4 4 (1.93%) Cadence
5 3 (1.45%) Adobe
5 3 (1.45%) Ariba
5 3 (1.45%) Salesforce
6 2 (0.97%) Dell
6 2 (0.97%) F5
6 2 (0.97%) Intel
6 2 (0.97%) Sitecore
7 1 (0.48%) CheckPoint
7 1 (0.48%) Cisco
7 1 (0.48%) Citrix
7 1 (0.48%) Fortinet
7 1 (0.48%) Genesys
7 1 (0.48%) Remedy
7 1 (0.48%) Sophos