IVR Contracts with Hybrid/Remote/WFH Options

Interactive Voice Response (IVR)
UK > Work from Home

The table below looks at the prevalence of the term IVR in remote or hybrid contract work. Included is a benchmarking guide to the contractor rates offered in vacancies that cited IVR over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 300 321 475
Rank change year-on-year +21 +154 +140
Contract jobs citing IVR 4 24 2
As % of all contract jobs with a WFH option 0.040% 0.16% 0.008%
As % of the Miscellaneous category 0.12% 0.54% 0.025%
Number of daily rates quoted 3 21 2
10th Percentile - £350 -
25th Percentile £208 £450 £481
Median daily rate (50th Percentile) £215 £500 £488
Median % change year-on-year -57.00% +2.56% +8.33%
75th Percentile £223 £550 £494
90th Percentile - £594 -
UK median daily rate £409 £388 £625
% change year-on-year +5.48% -38.00% +39.66%

All Generic Skills
Work from Home

IVR falls under the General and Transferable Skills category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies with remote or hybrid options requiring generic IT skills.

Contract vacancies with a requirement for generic IT skills 3,272 4,408 8,138
As % of all contract jobs with a WFH option 33.03% 28.73% 31.47%
Number of daily rates quoted 2,222 2,974 5,725
10th Percentile £350 £325 £363
25th Percentile £425 £431 £454
Median daily rate (50th Percentile) £545 £550 £550
Median % change year-on-year -0.91% - +2.33%
75th Percentile £680 £675 £688
90th Percentile £825 £800 £800
UK median daily rate £525 £538 £550
% change year-on-year -2.33% -2.27% -
Number of hourly rates quoted 76 199 151
10th Percentile £18.75 £15.48 £19.00
25th Percentile £26.25 £25.50 £31.38
Median hourly rate £41.75 £51.00 £57.50
Median % change year-on-year -18.14% -11.30% +29.21%
75th Percentile £64.57 £65.02 £70.00
90th Percentile £78.13 £72.50 £85.00
UK median hourly rate £32.05 £30.00 £22.49
% change year-on-year +6.83% +33.42% -18.24%

IVR
Trend for Jobs with a WFH Option

Job vacancies with remote working options citing IVR as a proportion of all IT jobs advertised.

IVR trend for jobs with Hybrid/Remote/WFH options

IVR
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing IVR.

IVR daily rate for jobs with a WFH option

IVR
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing IVR.

IVR hourly rate for jobs with a WFH option

IVR
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (75.00%) Microsoft Exchange
2 1 (25.00%) CMS
2 1 (25.00%) Tomcat
2 1 (25.00%) WebLogic
Applications
1 3 (75.00%) Microsoft Office
Cloud Services
1 3 (75.00%) Azure
1 3 (75.00%) Entra ID
1 3 (75.00%) Microsoft 365
Communications & Networking
1 3 (75.00%) Firewall
1 3 (75.00%) Internet
1 3 (75.00%) iSCSI
1 3 (75.00%) LAN
1 3 (75.00%) Remote Desktop
1 3 (75.00%) WAN
1 3 (75.00%) Wi-Fi
1 3 (75.00%) Wireless
Database & Business Intelligence
1 3 (75.00%) SQL Server
General
1 1 (25.00%) Social Skills
1 1 (25.00%) Telecoms
Job Titles
1 3 (75.00%) Support Engineer
2 2 (50.00%) Technical Engineer
2 2 (50.00%) Technical Support
2 2 (50.00%) Technical Support Engineer
3 1 (25.00%) Avaya Consultant
3 1 (25.00%) Consultant
3 1 (25.00%) Infrastructure Engineer
3 1 (25.00%) Infrastructure Support
3 1 (25.00%) Infrastructure Support Engineer
3 1 (25.00%) Telecoms Consultant
Libraries, Frameworks & Software Standards
1 1 (25.00%) JTAPI
Operating Systems
1 4 (100.00%) Linux
1 4 (100.00%) Windows
2 3 (75.00%) Android
2 3 (75.00%) Windows Server
2 3 (75.00%) Windows Server 2016
Processes & Methodologies
1 3 (75.00%) BCP
1 3 (75.00%) Customer Service
1 3 (75.00%) Disaster Recovery
1 3 (75.00%) Information Security
1 3 (75.00%) ITIL
1 3 (75.00%) Problem-Solving
1 3 (75.00%) Service Delivery
1 3 (75.00%) Vulnerability Remediation
2 1 (25.00%) Agile
2 1 (25.00%) Infrastructure Engineering
2 1 (25.00%) WFM
Programming Languages
1 1 (25.00%) Java
Qualifications
1 1 (25.00%) Degree
Quality Assurance & Compliance
1 3 (75.00%) SLA
System Software
1 3 (75.00%) Active Directory
1 3 (75.00%) Microsoft Virtual Server
1 3 (75.00%) Virtual Servers
Vendors
1 3 (75.00%) Apple
1 3 (75.00%) Microsoft
2 1 (25.00%) Avaya
2 1 (25.00%) MKS
2 1 (25.00%) Verint