Period
to 20 November 2017

The table below looks at the prevalence of the term IVR in contract job vacancies. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited IVR over the 6 months to 20 November 2017 with a comparison to the same period over the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Interactive Voice Response (IVR)
UK
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 775 740 740
Rank change year-on-year -35 0 -26
Contract jobs citing IVR 104 148 146
As % of all contract IT jobs advertised in the UK 0.10% 0.14% 0.13%
As % of the Miscellaneous category 0.30% 0.43% 0.39%
Number of daily rates quoted 65 86 76
UK median daily rate £450 £461 £413
Median daily rate % change year-on-year -2.44% +11.82% +16.20%
10th Percentile £329 £309 £284
90th Percentile £540 £550 £538
UK excluding London median daily rate £450 £445 £438
% change year-on-year +1.12% +1.71% +25.00%
Number of hourly rates quoted 2 2 0
UK median hourly rate £106.25 £21.50 -
Median hourly rate % change year-on-year +394.19% - -
UK excluding London median hourly rate £22.50 £21.50 -
% change year-on-year +4.65% - -

IVR is in the Generic IT Skills category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for generic IT skills.

All Generic IT Skills
UK
Contract vacancies with a requirement for generic IT skills 34387 34442 37167
As % of all contract IT jobs advertised in the UK 33.63% 33.11% 32.50%
Number of daily rates quoted 22828 22601 23638
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £250 £240
90th Percentile £650 £625 £616
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 1007 1184 1467
UK median hourly rate £20.94 £20.75 £19.50
Median hourly rate % change year-on-year +0.89% +6.41% +8.33%
10th Percentile £11.25 £11.72 £11.25
90th Percentile £48.75 £47.50 £47.25
UK excluding London median hourly rate £20.00 £21.00 £19.00
% change year-on-year -4.76% +10.53% +8.57%

IVR
Job Vacancy Trend

Job postings citing IVR as a percentage of all IT jobs advertised.

Job vacancy trend for IVR in the UK

IVR
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IVR.

Contractor daily rate trend for IVR in the UK

IVR
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IVR over the 6 months to 20 November 2017.

Contractor daily rate histogram for IVR in the UK

IVR
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IVR.

Contractor hourly rate trend for IVR in the UK

IVR
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IVR over the 6 months to 20 November 2017.

Contractor hourly rate histogram for IVR in the UK

IVR
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the UK over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -19 96 £450 -4.76% 1
UK excluding London +21 70 £450 +1.12%
London -46 30 £438 -7.89% 1
South East -4 25 £489 +8.61%
North of England +43 18 £375 -11.76%
Midlands +27 14 £418 +21.01%
Yorkshire +15 10 £400 +6.14%
North East +66 8 £375 +81.82%
West Midlands +24 7 £406 +17.75%
East of England -17 7 £450 -8.63%
East Midlands - 7 £475 -
Scotland -13 3 £425 +54.55%
Wales +13 2 - -
South West +9 1 £413 +37.50%

For the 6 months to 20 November 2017, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for IVR.

1 31 (29.81%) CRM
2 24 (23.08%) Telecoms
3 23 (22.12%) Finance
3 23 (22.12%) Avaya
4 22 (21.15%) Project Management
4 22 (21.15%) Cisco
5 19 (18.27%) Genesys
5 19 (18.27%) Agile Software Development
6 17 (16.35%) WFM
7 16 (15.38%) VoIP
8 15 (14.42%) CTI
9 12 (11.54%) PBX
9 12 (11.54%) Web Services
9 12 (11.54%) Degree
10 11 (10.58%) Mobile App
10 11 (10.58%) H.323
10 11 (10.58%) Banking
10 11 (10.58%) Stakeholder Management
11 10 (9.62%) DNA
11 10 (9.62%) MS Visio
11 10 (9.62%) Microsoft
11 10 (9.62%) Business Transformation
11 10 (9.62%) Computer Science
12 9 (8.65%) Speech Recognition
12 9 (8.65%) PMP
12 9 (8.65%) PMI Certification
12 9 (8.65%) Analytical Skills
13 8 (7.69%) Salesforce.com
13 8 (7.69%) SLA
13 8 (7.69%) Migration

IVR
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (7.69%) Skype for Business
2 6 (5.77%) CMS
3 1 (0.96%) Blackberry Enterprise Server
3 1 (0.96%) Confluence
3 1 (0.96%) JBoss
3 1 (0.96%) SharePoint
Applications
1 10 (9.62%) MS Visio
2 6 (5.77%) Microsoft Excel
3 5 (4.81%) Microsoft PowerPoint
3 5 (4.81%) Microsoft Project
4 2 (1.92%) Microsoft Office
5 1 (0.96%) OmniGraffle
Business Applications
1 7 (6.73%) Dynamics CRM
2 4 (3.85%) Payment Gateway
3 3 (2.88%) Radian6
3 3 (2.88%) Social Studio
4 2 (1.92%) SAP CRM
5 1 (0.96%) SAP IS-U
Cloud Services
1 3 (2.88%) Salesforce Sales Cloud
1 3 (2.88%) Salesforce Service Cloud
Communications & Networking
1 16 (15.38%) VoIP
2 15 (14.42%) CTI
3 12 (11.54%) PBX
4 11 (10.58%) H.323
5 7 (6.73%) Skype
6 6 (5.77%) Unified Communications
7 5 (4.81%) Cisco IOS
7 5 (4.81%) ISDN
7 5 (4.81%) LDAP
7 5 (4.81%) MPLS
8 4 (3.85%) Firewall
9 2 (1.92%) MVNO
9 2 (1.92%) OpenScape
9 2 (1.92%) PSTN
9 2 (1.92%) WebEx
10 1 (0.96%) Diameter Protocol
10 1 (0.96%) Intelligent Network
10 1 (0.96%) Multicast
10 1 (0.96%) VoLTE
10 1 (0.96%) VoWiFi
Database & Business Intelligence
1 2 (1.92%) Big Data
2 1 (0.96%) Hadoop
2 1 (0.96%) HBase
2 1 (0.96%) MongoDB
2 1 (0.96%) MySQL
Development Applications
1 3 (2.88%) JIRA
2 2 (1.92%) SoapUI
3 1 (0.96%) Axure RP
3 1 (0.96%) LoadRunner
3 1 (0.96%) Maven
General
1 24 (23.08%) Telecoms
2 23 (22.12%) Finance
3 11 (10.58%) Banking
4 6 (5.77%) Legal
4 6 (5.77%) Retail
5 5 (4.81%) Billing
6 4 (3.85%) Marketing
7 2 (1.92%) Local Government
8 1 (0.96%) Automotive
8 1 (0.96%) Back Office
8 1 (0.96%) Front Office
8 1 (0.96%) Manufacturing
8 1 (0.96%) Pharmaceutical
Job Titles
1 27 (25.96%) Project Manager
2 16 (15.38%) Analyst
3 14 (13.46%) Business Analyst
4 10 (9.62%) Architect
5 8 (7.69%) Consultant
5 8 (7.69%) Telephony Manager
5 8 (7.69%) Telephony Project Manager
6 6 (5.77%) Business Systems Analyst
6 6 (5.77%) Cisco Engineer
6 6 (5.77%) Delivery Manager
6 6 (5.77%) Infrastructure Manager
6 6 (5.77%) Project Delivery Manager
6 6 (5.77%) Unified Communications Engineer
6 6 (5.77%) Voice Engineer
7 5 (4.81%) Cisco Voice Engineer
7 5 (4.81%) Infrastructure Project Manager
7 5 (4.81%) Solutions Architect
7 5 (4.81%) Technical Architect
8 4 (3.85%) CRM Analyst
8 4 (3.85%) Senior Voice Engineer
Libraries, Frameworks & Software Standards
1 12 (11.54%) Web Services
2 6 (5.77%) RESTful
3 5 (4.81%) REST
3 5 (4.81%) SOAP
3 5 (4.81%) XMPP
4 4 (3.85%) XML
5 3 (2.88%) scikit-learn
6 2 (1.92%) VXML
7 1 (0.96%) 802.1X
7 1 (0.96%) Servlets
7 1 (0.96%) XSLT
Miscellaneous
1 11 (10.58%) Mobile App
2 10 (9.62%) Computer Science
3 9 (8.65%) Analytical Skills
4 6 (5.77%) Video Conferencing
5 5 (4.81%) Management Information System
6 4 (3.85%) Data Centre
6 4 (3.85%) Foreign Exchange (FX)
7 3 (2.88%) Algorithms
7 3 (2.88%) Fintech
7 3 (2.88%) Robotics
7 3 (2.88%) Social Media
7 3 (2.88%) User Experience
8 2 (1.92%) Driving Licence
8 2 (1.92%) Online Banking
8 2 (1.92%) RIA
9 1 (0.96%) Blackberry
9 1 (0.96%) Graphic Design
9 1 (0.96%) Life Science
9 1 (0.96%) Renewable Energy
9 1 (0.96%) Virtual Team
Processes & Methodologies
1 31 (29.81%) CRM
2 22 (21.15%) Project Management
3 19 (18.27%) Agile Software Development
4 17 (16.35%) WFM
5 11 (10.58%) Stakeholder Management
6 10 (9.62%) Business Transformation
6 10 (9.62%) DNA
7 9 (8.65%) Speech Recognition
8 8 (7.69%) Migration
8 8 (7.69%) User Acceptance Testing
9 6 (5.77%) Business Analysis
9 6 (5.77%) Disaster Recovery
9 6 (5.77%) ITIL
9 6 (5.77%) Matrix Organization
9 6 (5.77%) Planning and Forecasting
9 6 (5.77%) PRINCE2
9 6 (5.77%) Service Management
10 5 (4.81%) Digital Signal Processing
10 5 (4.81%) Runbook
10 5 (4.81%) Signal Processing
Programming Languages
1 4 (3.85%) Java
2 3 (2.88%) Groovy
2 3 (2.88%) Python
3 2 (1.92%) SQL
Qualifications
1 12 (11.54%) Degree
2 9 (8.65%) PMI Certification
2 9 (8.65%) PMP
3 7 (6.73%) Computer Science Degree
4 6 (5.77%) Security Cleared
5 5 (4.81%) CCIE
5 5 (4.81%) CCVP
5 5 (4.81%) Cisco Certification
6 4 (3.85%) CCNA
7 3 (2.88%) ISEB
7 3 (2.88%) ISTQB
8 2 (1.92%) PRINCE2 Certification
8 2 (1.92%) SC Cleared
9 1 (0.96%) BPSS Clearance
Quality Assurance & Compliance
1 8 (7.69%) SLA
2 3 (2.88%) QA
3 2 (1.92%) PCI DSS
4 1 (0.96%) Data Quality
4 1 (0.96%) GDPR
4 1 (0.96%) PMBOK
System Software
1 6 (5.77%) Active Directory
2 4 (3.85%) VMware Infrastructure
3 1 (0.96%) Virtual Machines
3 1 (0.96%) XenApp
Systems Management
1 6 (5.77%) Cisco CUCM
2 3 (2.88%) HP Quality Center
3 2 (1.92%) Cisco UCCE
4 1 (0.96%) Cisco UCCX
Vendors
1 23 (22.12%) Avaya
2 22 (21.15%) Cisco
3 19 (18.27%) Genesys
4 10 (9.62%) Microsoft
5 8 (7.69%) Salesforce.com
6 5 (4.81%) Verint
7 4 (3.85%) F5
7 4 (3.85%) Fortinet
7 4 (3.85%) VMware
8 3 (2.88%) Conga
8 3 (2.88%) DocuSign
8 3 (2.88%) HP
8 3 (2.88%) Informatica
8 3 (2.88%) Pardot
8 3 (2.88%) Salesforce Marketing Cloud
8 3 (2.88%) Siemens
9 2 (1.92%) Oracle
9 2 (1.92%) SAP
10 1 (0.96%) Chordiant
10 1 (0.96%) Siebel