The table below looks at the prevalence of the term IVR in contract job vacancies. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited IVR over the 3 months to 25 June 2017 with a comparison to the same period over the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Interactive Voice Response (IVR)
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 522 564 559
Rank change year-on-year +42 -5  
Contract jobs citing IVR 65 88 77
As % of all contract IT jobs advertised in the UK 0.14% 0.17% 0.14%
As % of the Miscellaneous category 0.42% 0.50% 0.43%
Number of daily rates quoted 36 56 45
Median daily rate £400 £404 £425
Median daily rate % change year-on-year -0.92% -5.00%  
90% offered a daily rate of more than £264 £275 £275
10% offered a daily rate of more than £494 £533 £550
UK excluding London median daily rate £375 £375 £400
% change year-on-year - -6.25%  
Number of hourly rates quoted 2 3 1
Median hourly rate £106.25 £21.50 £22.22
Median hourly rate % change year-on-year +394.18% -3.24%  
UK excluding London median hourly rate £106.25 £21.50 £22.22
% change year-on-year +394.18% -3.24%  

IVR is in the generic IT skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for generic IT skills.

Generic IT Skills
UK
Contract job vacancies with a requirement for generic IT skills 15365 17649 17726
As % of all contract IT job vacancies advertised in the UK 33.20% 33.26% 31.63%
Number of daily rates quoted 9982 11571 11114
Median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19%  
90% offered a daily rate of more than £275 £260 £250
10% offered a daily rate of more than £625 £600 £600
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00%  
Number of hourly rates quoted 485 579 649
Median hourly rate £22.50 £22.50 £19.00
Median hourly rate % change year-on-year - +18.42%  
90% offered a hourly rate of more than £12.27 £12.50 £12.34
10% offered a hourly rate of more than £50.00 £47.39 £46.55
UK excluding London median hourly rate £25.00 £23.00 £18.90
% change year-on-year +8.69% +21.69%  

IVR
Job Vacancy Trend

The job posting trend of jobs advertised citing IVR as a proportion of all contract or permanent IT jobs with a match in the Miscellaneous category.

Job vacancy trend for IVR in the UK

IVR
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IVR.

Contractor daily rate trend for IVR in the UK

IVR
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IVR over the 3 months to 25 June 2017.

Contractor daily rate histogram for IVR in the UK

IVR
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing IVR.

Contractor hourly rate trend for IVR in the UK

IVR
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing IVR over the 3 months to 25 June 2017.

Contractor hourly rate histogram for IVR in the UK

IVR
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 61 £400 -2.14% 8
London +5 26 £425 -10.52% 3
South East +36 10 £383 -12.57% 1
Yorkshire +20 8 £400 +12.35%
North East +70 6 £363 -
Leeds +17 5 £400 +33.33%
West Yorkshire +17 5 £400 +12.35%
City of London 0 4 £438 -7.89% 1
Tyne and Wear - 4 £363 -
Surrey - 4 £383 -
Newcastle upon Tyne - 4 £363 -
West Midlands +21 3 £400 -
Berkshire +14 3 £490 +8.88% 1
Nottinghamshire - 3 £425 -
Nottingham - 3 £425 -
Birmingham - 3 £400 -
East Midlands - 3 £425 -
Reading +10 2 £490 +8.88%
Durham -2 2 - -
Hertfordshire -2 2 - -
East of England -6 2 - -
Sunbury-on-Thames - 2 £380 -
Essex - 2 - -
Cheshire +23 1 £425 +21.42% 1
North West +13 1 £425 -18.26% 2
Hampshire +4 1 - -
Ilford +2 1 - -
Cardiff 0 1 - -
South Wales -5 1 - -
South West -5 1 - - 2

For the 6 months to 25 June 2017, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for IVR.

1 38 (27.74%) Cisco
2 36 (26.28%) VoIP
3 34 (24.82%) Avaya
3 34 (24.82%) Finance
4 28 (20.44%) Analytical Skills
5 26 (18.98%) CTI
6 25 (18.25%) Microsoft Office
7 24 (17.52%) Verint
8 23 (16.79%) CRM
9 22 (16.06%) Microsoft
9 22 (16.06%) Project Management
9 22 (16.06%) Migration
10 21 (15.33%) Telecoms
11 19 (13.87%) Microsoft Excel
12 18 (13.14%) F5
13 17 (12.41%) Data Centre
14 16 (11.68%) Validation
15 15 (10.95%) Handset
16 14 (10.22%) CMS
16 14 (10.22%) WFM
16 14 (10.22%) Unified Communications
17 13 (9.49%) Workflow
17 13 (9.49%) Firewall
17 13 (9.49%) SLA
17 13 (9.49%) Genesys
18 12 (8.76%) MS Visio
18 12 (8.76%) MPLS
18 12 (8.76%) Change Management
19 11 (8.03%) Stakeholder Management
19 11 (8.03%) Cisco IPCC

IVR
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.22%) CMS
2 6 (4.38%) Skype for Business
3 3 (2.19%) SharePoint
4 1 (0.73%) WebSphere
Applications
1 25 (18.25%) Microsoft Office
2 19 (13.87%) Microsoft Excel
3 12 (8.76%) MS Visio
4 3 (2.19%) Microsoft PowerPoint
5 1 (0.73%) InVision
5 1 (0.73%) OmniGraffle
Business Applications
1 10 (7.30%) Payment Gateway
2 5 (3.65%) Dynamics CRM
Cloud Services
1 1 (0.73%) Adobe Creative Cloud
Communications & Networking
1 36 (26.28%) VoIP
2 26 (18.98%) CTI
3 14 (10.22%) Unified Communications
4 13 (9.49%) Firewall
5 12 (8.76%) MPLS
6 9 (6.57%) OpenScape
7 8 (5.84%) Ethernet
8 7 (5.11%) DNS
8 7 (5.11%) IP Telephony
8 7 (5.11%) PBX
8 7 (5.11%) WAN
9 6 (4.38%) Skype
10 5 (3.65%) Cisco ICM
10 5 (3.65%) Cisco IPT
10 5 (3.65%) LAN
11 4 (2.92%) Internet
12 3 (2.19%) H.323
12 3 (2.19%) ISDN
12 3 (2.19%) LDAP
13 2 (1.46%) ADSL
Database & Business Intelligence
1 6 (4.38%) Data Warehouse
2 3 (2.19%) SQL Server
3 1 (0.73%) Apache Cassandra
3 1 (0.73%) Informix
3 1 (0.73%) MySQL
3 1 (0.73%) Relational Database
Development Applications
1 3 (2.19%) JIRA
2 2 (1.46%) SoapUI
3 1 (0.73%) Bugzilla
3 1 (0.73%) Git (software)
3 1 (0.73%) Selenium
3 1 (0.73%) Subversion
3 1 (0.73%) Trac
General
1 34 (24.82%) Finance
2 21 (15.33%) Telecoms
3 5 (3.65%) Banking
3 5 (3.65%) Retail
4 4 (2.92%) Billing
5 3 (2.19%) Legal
5 3 (2.19%) Local Government
5 3 (2.19%) Marketing
6 2 (1.46%) Back Office
7 1 (0.73%) French Language
7 1 (0.73%) Multimedia
7 1 (0.73%) Pharmaceutical
Job Titles
1 28 (20.44%) Analyst
2 26 (18.98%) Project Manager
3 14 (10.22%) Telephony Manager
4 10 (7.30%) Consultant
4 10 (7.30%) Telephony Project Manager
5 9 (6.57%) Site Manager
6 8 (5.84%) Avaya Engineer
6 8 (5.84%) Network Analyst
7 7 (5.11%) Architect
7 7 (5.11%) Telecoms Engineer
8 6 (4.38%) Infrastructure Manager
8 6 (4.38%) Infrastructure Project Manager
8 6 (4.38%) Network Operations Analyst
8 6 (4.38%) Operations Analyst
8 6 (4.38%) Technical Architect
9 5 (3.65%) Business Analyst
9 5 (3.65%) Implementation Manager
9 5 (3.65%) Telephony Analyst
9 5 (3.65%) Unified Communications Engineer
9 5 (3.65%) Unified Communications Manager
Libraries, Frameworks & Software Standards
1 3 (2.19%) scikit-learn
1 3 (2.19%) XMPP
2 2 (1.46%) REST
2 2 (1.46%) SOAP
2 2 (1.46%) VXML
2 2 (1.46%) Web Services
3 1 (0.73%) Flash
3 1 (0.73%) JSP
Miscellaneous
1 28 (20.44%) Analytical Skills
2 17 (12.41%) Data Centre
3 15 (10.95%) Handset
4 10 (7.30%) Foreign Exchange (FX)
5 7 (5.11%) User Experience
6 6 (4.38%) Data Structures
6 6 (4.38%) Mobile App
7 5 (3.65%) Driving Licence
8 3 (2.19%) Algorithms
8 3 (2.19%) Computer Science
8 3 (2.19%) Fintech
8 3 (2.19%) Management Information System
8 3 (2.19%) Robotics
8 3 (2.19%) Video Conferencing
9 2 (1.46%) Online Banking
9 2 (1.46%) Virtual Team
10 1 (0.73%) e-Health
10 1 (0.73%) PDA
10 1 (0.73%) Security Operations Centre
10 1 (0.73%) VUI
Operating Systems
1 4 (2.92%) Windows
2 3 (2.19%) Linux
3 2 (1.46%) Red Hat Enterprise Linux
3 2 (1.46%) Unix
4 1 (0.73%) Windows Server
Processes & Methodologies
1 23 (16.79%) CRM
2 22 (16.06%) Migration
2 22 (16.06%) Project Management
3 16 (11.68%) Validation
4 14 (10.22%) WFM
5 13 (9.49%) Workflow
6 12 (8.76%) Change Management
7 11 (8.03%) ITIL
7 11 (8.03%) Stakeholder Management
8 8 (5.84%) Agile Software Development
8 8 (5.84%) Functional Testing
8 8 (5.84%) Process Improvement
9 7 (5.11%) ITSM
9 7 (5.11%) People Management
10 6 (4.38%) Service Management
11 5 (3.65%) Analytics
11 5 (3.65%) Continuous Improvement
11 5 (3.65%) PRINCE2
11 5 (3.65%) Speech Recognition
11 5 (3.65%) User Acceptance Testing
Programming Languages
1 6 (4.38%) Java
2 4 (2.92%) Python
2 4 (2.92%) SQL
3 3 (2.19%) Groovy
4 2 (1.46%) T-SQL
5 1 (0.73%) JavaScript
5 1 (0.73%) PL/SQL
Qualifications
1 10 (7.30%) Cisco Certification
2 9 (6.57%) CCNA
3 8 (5.84%) Degree
4 7 (5.11%) PMI Certification
4 7 (5.11%) PMP
5 6 (4.38%) ISTQB
5 6 (4.38%) Security Cleared
6 5 (3.65%) ISEB
7 4 (2.92%) SC Cleared
8 2 (1.46%) CCIE
8 2 (1.46%) CCNP
9 1 (0.73%) A+ Certification
9 1 (0.73%) ISTQB Advanced Certification
9 1 (0.73%) ISTQB Foundation Certification
9 1 (0.73%) Master's Degree
9 1 (0.73%) PRINCE2 Certification
Quality Assurance & Compliance
1 13 (9.49%) SLA
2 5 (3.65%) PCI DSS
3 3 (2.19%) PMO
3 3 (2.19%) QA
4 1 (0.73%) PMBOK
System Software
1 11 (8.03%) VMware Infrastructure
2 5 (3.65%) Active Directory
3 1 (0.73%) Firmware
3 1 (0.73%) XenApp
Systems Management
1 11 (8.03%) Cisco IPCC
2 8 (5.84%) Cisco CUCM
3 4 (2.92%) Cisco UCCE
4 3 (2.19%) Cisco UCCX
5 1 (0.73%) CA Spectrum
5 1 (0.73%) HP Quality Center
Vendors
1 38 (27.74%) Cisco
2 34 (24.82%) Avaya
3 24 (17.52%) Verint
4 22 (16.06%) Microsoft
5 18 (13.14%) F5
6 13 (9.49%) Genesys
7 11 (8.03%) Salesforce.com
7 11 (8.03%) Siemens
7 11 (8.03%) VMware
8 10 (7.30%) Fortinet
9 7 (5.11%) Remedy
10 6 (4.38%) HP
11 3 (2.19%) Mitel
11 3 (2.19%) NICE Systems
12 2 (1.46%) CA
12 2 (1.46%) Nortel
12 2 (1.46%) Oracle
12 2 (1.46%) Red Hat
13 1 (0.73%) Altiris
13 1 (0.73%) Huawei