The table below looks at the prevalence of the term IVR in contract job vacancies. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited IVR over the 3 months to 25 March 2017 with a comparison to the same period over the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Interactive Voice Response (IVR)
UK
Rank 521 590 568
Rank change year-on-year +69 -22  
Contract jobs citing IVR 72 54 56
As % of all contract IT jobs advertised in the UK 0.16% 0.10% 0.11%
As % of the Miscellaneous category 0.50% 0.33% 0.35%
Number of daily rates quoted 40 35 34
Median daily rate £375 £390 £370
Median daily rate % change year-on-year -3.84% +5.40%  
90% offered a daily rate of more than £323 £296 £210
10% offered a daily rate of more than £464 £596 £524
UK excluding London median daily rate £363 £388 £350
% change year-on-year -6.45% +10.71%  
Number of hourly rates quoted 0 1 0
Median hourly rate - £18.00 -
UK excluding London median hourly rate - £18.00 -

IVR is in the generic IT skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for generic IT skills.

Generic IT Skills
UK
Contract job vacancies with a requirement for generic IT skills 14491 16557 16015
As % of all contract IT job vacancies advertised in the UK 31.99% 31.12% 30.28%
Number of daily rates quoted 9338 10791 9675
Median daily rate £445 £425 £420
Median daily rate % change year-on-year +4.70% +1.19%  
90% offered a daily rate of more than £265 £260 £250
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £396 £375 £375
% change year-on-year +5.46% -  
Number of hourly rates quoted 544 561 669
Median hourly rate £22.50 £22.84 £19.00
Median hourly rate % change year-on-year -1.46% +20.18%  
90% offered a hourly rate of more than £11.33 £12.50 £11.72
10% offered a hourly rate of more than £50.00 £51.00 £45.00
UK excluding London median hourly rate £18.84 £28.50 £18.75
% change year-on-year -33.89% +52.00%  

IVR
Job Vacancy Trend

The job posting trend of jobs advertised citing IVR as a proportion of all contract or permanent IT jobs with a match in the Miscellaneous category.

Job vacancy trend for IVR in the UK

IVR
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing IVR.

Contractor daily rate trend for IVR in the UK

IVR
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing IVR over the 3 months to 25 March 2017.

Contractor daily rate histogram for IVR in the UK

IVR
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR.

Contractor hourly rate trend for IVR in the UK

IVR
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IVR within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +47 71 £375 -3.84% 7
South East +38 24 £425 +7.25% 1
London +34 20 £385 -2.53% 2
Buckinghamshire - 12 £350 -
Milton Keynes - 11 £350 -
Berkshire +31 8 £425 -15.00% 1
North West +27 8 £339 -24.77% 1
Cheshire +27 6 £350 -15.15%
South West +6 6 £362 -21.14%
Chester - 6 £350 -
Croydon - 6 - -
Bristol +5 5 £362 -27.65%
North East -10 5 £250 -
East Midlands - 5 £425 -
Nottinghamshire - 5 £425 -
Nottingham - 5 £425 -
Reading +20 3 £431 -13.75%
Durham -3 3 - -
Manchester +14 2 £339 -38.45% 1
Hampshire +11 2 - -
Yorkshire +9 2 £338 -1.81% 1
West Yorkshire +2 2 £338 -1.81% 1
Newcastle upon Tyne -10 2 £250 -
Tyne and Wear -11 2 £250 -
Surrey - 2 £444 -
Slough - 2 £388 -
Bolton - 2 £339 -
Hertfordshire +5 1 £450 -
Leeds +2 1 £338 -1.81% 1
East of England -2 1 £450 +50.00%

IVR
Top 30 Related IT Skills

For the 6 months to 25 March 2017, IT contractor jobs citing IVR also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for IVR.

1 53 (45.30%) Cisco
2 48 (41.03%) VoIP
3 30 (25.64%) Avaya
4 29 (24.79%) Analytical Skills
5 26 (22.22%) Telecoms
5 26 (22.22%) Finance
5 26 (22.22%) CTI
6 25 (21.37%) Migration
7 24 (20.51%) Cisco Certification
8 23 (19.66%) Microsoft
9 21 (17.95%) MS Office
10 20 (17.09%) CRM
10 20 (17.09%) Verint
11 19 (16.24%) F5
11 19 (16.24%) MS Excel
12 18 (15.38%) CCNA
13 17 (14.53%) Workflow
13 17 (14.53%) Unified Communications
14 16 (13.68%) Handset
15 15 (12.82%) Genesys
16 14 (11.97%) MPLS
16 14 (11.97%) Firewall
16 14 (11.97%) Data Centre
17 13 (11.11%) WAN
17 13 (11.11%) Ethernet
17 13 (11.11%) Cisco CUCM
18 12 (10.26%) DNS
18 12 (10.26%) PBX
18 12 (10.26%) Project Management
18 12 (10.26%) Validation

IVR
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (5.98%) CMS
2 6 (5.13%) Skype for Business
3 1 (0.85%) Oracle Collaboration Suite
3 1 (0.85%) WebSphere
Applications
1 21 (17.95%) MS Office
2 19 (16.24%) MS Excel
3 9 (7.69%) MS Visio
Business Applications
1 6 (5.13%) Payment Gateway
2 1 (0.85%) Unit4 Business World
Cloud Services
1 1 (0.85%) Microsoft Azure
Communications & Networking
1 48 (41.03%) VoIP
2 26 (22.22%) CTI
3 17 (14.53%) Unified Communications
4 14 (11.97%) Firewall
4 14 (11.97%) MPLS
5 13 (11.11%) Ethernet
5 13 (11.11%) WAN
6 12 (10.26%) DNS
6 12 (10.26%) PBX
7 9 (7.69%) IP Telephony
7 9 (7.69%) PSTN
8 7 (5.98%) ADSL
9 6 (5.13%) Cisco ICM
9 6 (5.13%) Cisco IPT
9 6 (5.13%) LAN
9 6 (5.13%) OpenScape
9 6 (5.13%) Skype
10 4 (3.42%) H.323
11 3 (2.56%) Internet
11 3 (2.56%) ISDN
Database & Business Intelligence
1 7 (5.98%) Data Warehouse
2 2 (1.71%) SQL Server
3 1 (0.85%) Apache Cassandra
3 1 (0.85%) Hadoop
3 1 (0.85%) MongoDB
3 1 (0.85%) MySQL
3 1 (0.85%) Relational Database
Development Applications
1 3 (2.56%) JIRA
2 1 (0.85%) Bugzilla
2 1 (0.85%) Cucumber
2 1 (0.85%) Git (software)
2 1 (0.85%) Selenium
2 1 (0.85%) Subversion
2 1 (0.85%) Trac
General
1 26 (22.22%) Finance
1 26 (22.22%) Telecoms
2 8 (6.84%) Retail
3 5 (4.27%) Billing
4 3 (2.56%) Banking
5 2 (1.71%) Marketing
6 1 (0.85%) Front Office
6 1 (0.85%) General Ledger
6 1 (0.85%) Local Government
6 1 (0.85%) Multimedia
6 1 (0.85%) Retail Banking
Job Titles
1 27 (23.08%) Analyst
2 13 (11.11%) Architect
2 13 (11.11%) Network Analyst
3 11 (9.40%) Network Operations Analyst
3 11 (9.40%) Operations Analyst
4 9 (7.69%) Designer
4 9 (7.69%) Site Manager
4 9 (7.69%) Solutions Architect
4 9 (7.69%) Solutions Designer
5 8 (6.84%) Avaya Engineer
5 8 (6.84%) Consultant
5 8 (6.84%) Project Manager
5 8 (6.84%) Telephony Manager
6 7 (5.98%) Unified Communications Engineer
7 6 (5.13%) Voice Engineer
8 5 (4.27%) Unified Communications Manager
9 4 (3.42%) CRM Architect
9 4 (3.42%) CRM Solutions Architect
9 4 (3.42%) Genesys Consultant
9 4 (3.42%) Telephony Project Manager
Libraries, Frameworks & Software Standards
1 1 (0.85%) Gherkin
1 1 (0.85%) Oracle GoldenGate
1 1 (0.85%) Spring
1 1 (0.85%) Web Services
Miscellaneous
1 29 (24.79%) Analytical Skills
2 16 (13.68%) Handset
3 14 (11.97%) Data Centre
4 9 (7.69%) Driving Licence
5 6 (5.13%) Data Structures
5 6 (5.13%) e-Health
5 6 (5.13%) Foreign Exchange (FX)
6 3 (2.56%) Management Information System
6 3 (2.56%) Mobile App
6 3 (2.56%) User Experience
7 1 (0.85%) Algorithms
7 1 (0.85%) Computer Science
7 1 (0.85%) Mobile Banking
7 1 (0.85%) Reference Data
7 1 (0.85%) Security Operations Centre
7 1 (0.85%) Social Media
7 1 (0.85%) Virtual Team
Operating Systems
1 5 (4.27%) Linux
1 5 (4.27%) Unix
2 4 (3.42%) Windows
3 2 (1.71%) Solaris
3 2 (1.71%) Windows 10
4 1 (0.85%) Red Hat Enterprise Linux
Processes & Methodologies
1 25 (21.37%) Migration
2 20 (17.09%) CRM
3 17 (14.53%) Workflow
4 12 (10.26%) Project Management
4 12 (10.26%) Validation
5 11 (9.40%) Change Management
5 11 (9.40%) Customer Requirements
6 10 (8.55%) WFM
7 8 (6.84%) Disaster Recovery
7 8 (6.84%) High Availability
7 8 (6.84%) ITIL
8 7 (5.98%) Service Management
8 7 (5.98%) Stakeholder Management
9 6 (5.13%) Cisco ICM Scripting
9 6 (5.13%) Continuous Improvement
10 5 (4.27%) Coaching
10 5 (4.27%) ITSM
10 5 (4.27%) People Management
10 5 (4.27%) Process Improvement
10 5 (4.27%) Service Delivery
Programming Languages
1 4 (3.42%) Java
2 3 (2.56%) SQL
3 2 (1.71%) JavaScript
4 1 (0.85%) PL/SQL
4 1 (0.85%) Python
4 1 (0.85%) T-SQL
Qualifications
1 24 (20.51%) Cisco Certification
2 18 (15.38%) CCNA
3 11 (9.40%) CCNP
4 4 (3.42%) CCIE
4 4 (3.42%) CCNP Voice
4 4 (3.42%) Degree
5 3 (2.56%) SC Cleared
5 3 (2.56%) Security Cleared
6 2 (1.71%) CCVP
6 2 (1.71%) ISTQB
7 1 (0.85%) ISEB
7 1 (0.85%) ISTQB Advanced Certification
7 1 (0.85%) ISTQB Foundation Certification
7 1 (0.85%) ITIL Certification
Quality Assurance & Compliance
1 7 (5.98%) SLA
2 3 (2.56%) PCI DSS
3 1 (0.85%) PMO
3 1 (0.85%) QA
3 1 (0.85%) SDET
System Software
1 9 (7.69%) VMware Infrastructure
2 2 (1.71%) VMware Workstation
2 2 (1.71%) XenApp
2 2 (1.71%) XenDesktop
3 1 (0.85%) Active Directory
3 1 (0.85%) Firmware
Systems Management
1 13 (11.11%) Cisco CUCM
2 8 (6.84%) Cisco IPCC
3 6 (5.13%) CA Spectrum
3 6 (5.13%) Cisco UCCE
4 5 (4.27%) Cisco UCCX
5 1 (0.85%) Amdocs OSS
5 1 (0.85%) HP Quality Center
5 1 (0.85%) Netcool
Vendors
1 53 (45.30%) Cisco
2 30 (25.64%) Avaya
3 23 (19.66%) Microsoft
4 20 (17.09%) Verint
5 19 (16.24%) F5
6 15 (12.82%) Genesys
7 11 (9.40%) Remedy
8 9 (7.69%) VMware
9 8 (6.84%) Salesforce.com
10 7 (5.98%) Mitel
11 6 (5.13%) CA
11 6 (5.13%) Fortinet
11 6 (5.13%) Siemens
12 4 (3.42%) Huawei
13 3 (2.56%) NICE Systems
13 3 (2.56%) Oracle
14 2 (1.71%) Citrix
14 2 (1.71%) HP
14 2 (1.71%) Nortel
14 2 (1.71%) Sun